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DDIHOSTING down again? [Merged]




Posted by SIR3N, 07-06-2004, 10:41 AM
can someone check if www.ddihosting.net is down ? or is it just my web site www.sir3n.com ?? thanks
Posted by Sposs, 07-06-2004, 10:43 AM
Both seem to be down!!!
Posted by Knogle, 07-06-2004, 10:43 AM
Both sites are down from Singapore.
Posted by colorteck, 07-06-2004, 10:44 AM
Both down from the great state of Texas. Great sig there
Posted by NetHosted-Andrew, 07-06-2004, 10:45 AM
Both down from the UK. Andrew
Posted by SIR3N, 07-06-2004, 10:46 AM
anyone else have their site hosted with ddihosting??? is it down as well? argggghhhhh!!!!! not happy chap.... larry dude!!! fix the server!!!! please!!!
Posted by blockcipher, 07-06-2004, 10:47 AM
I can ping the sites, but doesn't resolve.
Posted by SIR3N, 07-06-2004, 10:47 AM
argggggggggggggggghh.. Last edited by SIR3N; 07-06-2004 at 10:52 AM.
Posted by SIR3N, 07-06-2004, 11:22 AM
this is frustrating... someone fix this problem DDIHOSTING dead again...
Posted by NetHosted-Andrew, 07-06-2004, 11:23 AM
Do you need two threads for this? http://www.webhostingtalk.com/showth...hreadid=293160 Andrew
Posted by colorteck, 07-06-2004, 11:25 AM
Understand your frustrations but have you tried to see if they have a phone contact? you may be able to call them and see what the problem is?
Posted by net-trend, 07-06-2004, 11:50 AM
Could be an Apache failure. Shouldn't take too long to resolve.
Posted by RossMAN, 07-06-2004, 11:55 AM
LOL nice sig.
Posted by ldcdc, 07-06-2004, 12:08 PM
Just a confirmation- they're down in Eastern Europe as well. (Great sig indeed. )
Posted by cywkevin, 07-06-2004, 12:22 PM
Up here in california.
Posted by Ran, 07-06-2004, 12:24 PM
Up for me in New York.
Posted by net-trend, 07-06-2004, 12:25 PM
Looks like it's all up and back to normal again.
Posted by blockcipher, 07-06-2004, 12:26 PM
Same here. All good!
Posted by DediTech, 07-06-2004, 12:40 PM
Its up now for me?
Posted by NetHosted-Andrew, 07-06-2004, 12:46 PM
I feel sorry for DDI, I have no affiliation with them what so ever blah blah blah my point is they have like twenty minutes of downtime and people come here and post about it. Please, wait to see if the downtime is significant and/or serious first not just a failed service or whatever it was this time. Andrew
Posted by SROHost, 07-06-2004, 12:55 PM
Exactly what is being accomplished by coming here asking random people who have nothing to do with your hosting to fix your problems? Have you considered maybe calling your host?
Posted by Arno|VDH, 07-06-2004, 02:46 PM
it's up, no problems reaching both sites in NL
Posted by Martie, 07-06-2004, 03:09 PM
This isnt the correct forum anyway but for future reference there is a host down forum: http://www.webhostingtalk.com/forumd...?s=&forumid=59
Posted by outsource, 07-06-2004, 04:14 PM
No offense, but if they are doing such a bad job for you that you have to complain about downtime multiple times in multiple forums, why are you still with them? If they are doing a generally good job, but you were just frustrated today, why bash them? It looks like they offer a $4.95 plan with 1GB of space, 20 GB of bandwidth, and unlimited databases/email/domains on a Celeron server at The Planet. If they have been inconsistent with their uptime, do you think thyey may be overselling or undercharging for their services? Just throwing some stuff out there- if you are truly paying for advertising, you should look into finding a more reliable hosting platform, IMO.
Posted by KNL-BSW, 07-07-2004, 12:58 PM
I guess I need to update our network page. Only one server is a celeron and that is the cPanel server. We are already looking into options for upgrading it. The rest are Dual Xeon 2.4's.
Posted by KNL-BSW, 07-07-2004, 01:00 PM
HTTPD failed on the server we have our sites on due to heavy traffic. We have grown more than expected and our primary site is getting more traffic than we had ever expected. We have rebuilt apache and edited the conf file to account for this larger traffic and prevent future issues with our site. Again, this only affected our site and the "Diligent" server. No other servers were affected.
Posted by CretaForce, 07-07-2004, 06:54 PM
It's up from Greece.
Posted by ceridius, 07-07-2004, 08:34 PM
Both seem to be up for me.
Posted by silverado, 07-07-2004, 10:03 PM
I just want to throw my 3 cents into this fray about "calling your host to see what's happened to your site". I would say that should be the job of the site owner, that is to "contact" your customer/clients. How hard can it be to create a "list" and "IF" you go down simply send out one group notice. People can put up with a ton of crap if they just know what is going on. My biggest peeve is to have my site crash and my host doesn't give a damn enough to let me know. Some of you might say that they don't have time because they are working on the problem and I would say that surely they know someone that can send the notice out for them. Remember...... a host has NOTHING to sell but "SERVICE" and keeping your customer base informed will help that base walk the hot and heavy road with you when problems arise. Forget them and they will forget you! Hmmmm..... maybe that was 4 cents worth.
Posted by KNL-BSW, 07-07-2004, 10:09 PM
Actually, if we have any maintenance or any reason for the site to go down I always notify customers. When I am available and an outage occurs where it knocks our site down for any reason I post here. Over the last month though I was in and out going to McCall due to an ill grandmother who just passed away and yesterday, when our site went down, I was at her funeral. That creates extenuating circumstances. That said, both prior to the recent family problems we had excellent communication and since that is passed we will have from now forward.
Posted by Arno|VDH, 07-08-2004, 10:05 AM
Can any 1 tell me what is wrong with ddihosting.net ? can't get on their site, have pm-ed him but he hasn't responded yet. also can you tell me if their site is up i checked the server i'm on with transitoria.biz and it's up however i can't reach onto my account neither the site is up so what's wrong ?
Posted by net-trend, 07-08-2004, 11:23 AM
Probably a fault on your end. I can get to the site.
Posted by NeoGen, 07-08-2004, 12:44 PM
Your domain was registered on7-July-2004... it takes anything from 24-72 Hrs for DNS to propogate. You pm-ed him where? on this forum? Open a ticket. I think at times we jump gun too fast. Have patience buddy.
Posted by Arno|VDH, 07-08-2004, 12:49 PM
i opened a ticket as well so am waiting for that. as for the domain, sorry but that isn't a problem as i have done it far more times within 24 hrs without a problem
Posted by augustino, 07-08-2004, 01:00 PM
Hi Both sites are down from Mexico, but as say ddihosting could be a failure of apache, but ddihosting can talk the phone of yours servers 5 minutes after Both sites are up from Mexico this fails ¿you can find solutions more fastly? thanks Last edited by augustino; 07-08-2004 at 01:15 PM.
Posted by kemetex, 07-09-2004, 09:24 PM
PM me right now plz , larry
Posted by KNL-BSW, 07-09-2004, 09:30 PM
Can't PM you. You don't have enough posts.
Posted by kemetex, 07-09-2004, 09:34 PM
ok ... i tried to send an email to sales@ddihosting.net but i get a failure delivery ... & Sam isn't answering right now on the live response
Posted by kemetex, 07-09-2004, 09:38 PM
It's clear that ddihosting.net is OK & not down .. may be the mail boxes aren't working ... may be !!
Posted by KNL-BSW, 07-09-2004, 09:42 PM
Actually, www.checkdns.net reports right and a test email to sales@ddihosting.net returned a valid response from our support system.
Posted by SIR3N, 07-11-2004, 09:21 AM
CheckDNS.NET is testing ddihosting.net CheckDNS.NET is asking root servers about authoritative NS for domain Got DNS list for 'ddihosting.net' from a.gtld-servers.net Found NS record: ns.ddihosting.net[67.19.18.83], was resolved to IP address by a.gtld-servers.net Found NS record: ns1.ddihosting.net[65.75.162.181], was resolved to IP address by a.gtld-servers.net Domain has 2 DNS server(s) CheckDNS.NET is verifying if NS are alive Tried to fetch SOA record for domain, but DNS server ns.ddihosting.net [67.19.18.83] returned error code Server Failure DNS server ns1.ddihosting.net[65.75.162.181] is alive and authoritative for domain ddihosting.net 1 server(s) are alive DNS server ns.ddihosting.net failed and will be dropped from other tests CheckDNS.NET checks if all NS have the same version Your server has zone version 2004070802 CheckDNS.NET verifies www servers Checking HTTP server www.ddihosting.net [67.18.87.66] HTTP server www.ddihosting.net[67.18.87.66] answers on port 80 Timed out waiting for data CheckDNS.NET tests mail-servers Domain ddihosting.net has 3 mail-servers. Checking mail server (PRI=10) mail.ddihosting.net [67.18.87.66] Mail server mail.ddihosting.net[67.18.87.66] answers on port 25 <<< 220 diligent.ddihost.com ESMTP >>> HELO www.checkdns.net <<< 250 diligent.ddihost.com >>> MAIL FROM: <<< 250 ok >>> RCPT TO: <<< 250 ok >>> QUIT Mail server mail.ddihosting.net [67.18.87.66] accepts mail for ddihosting.net Checking mail server (PRI=20) mx2.ddihosting.net [65.75.162.183] Mail server mx2.ddihosting.net[65.75.162.183] answers on port 25 <<< 220 dns2.ddihosting.net ESMTP >>> HELO www.checkdns.net <<< 250 dns2.ddihosting.net >>> MAIL FROM: <<< 250 ok >>> RCPT TO: <<< 250 ok >>> QUIT Mail server mx2.ddihosting.net [65.75.162.183] accepts mail for ddihosting.net Checking mail server (PRI=30) mx3.ddihosting.net [67.19.18.82] Mail server mx3.ddihosting.net[67.19.18.82] answers on port 25 Connection to mail server mx3.ddihosting.net [67.19.18.82] timed out waiting for status 220 Some of your MX do not work properly
Posted by net-trend, 07-11-2004, 10:52 AM
"CheckDNS.NET verifies www servers Checking HTTP server www.ddihosting.net [67.18.87.66] HTTP server www.ddihosting.net[67.18.87.66] answers on port 80 Timed out waiting for data" This happened to our revoserve.com website as well. I think it's a programming error on their part (checkdns.net).
Posted by kemetex, 07-11-2004, 07:51 PM
I've to admit that at the time of posting this i was typing the email wrongly .... i typed sales@ddihositng.net ...
Posted by CSEAggie02, 07-12-2004, 04:38 PM
My websites are down... The DDIHosting.net page is down. Tracert run on my IP address... is the problem at theplanet.com again? at hop 16 - sm-asr2-2-v1.dllstx2.theplanet.com [12.96.160.26] at hop 17 - gig0-2.sm-car5-2.theplanet.com [69.41.250.70] at hop 18 - Request timed out. Anybody else out there know what's going on?
Posted by Mark_YH, 07-12-2004, 04:44 PM
It's down here as well; 6 13 ms 17 ms 15 ms tbr2-p012401.phlpa.ip.att.net [12.123.137.49] 7 18 ms 20 ms 20 ms tbr1-cl9.wswdc.ip.att.net [12.122.2.85] 8 35 ms 34 ms 34 ms tbr1-cl4.sl9mo.ip.att.net [12.122.10.30] 9 37 ms 34 ms 36 ms tbr2-cl2.sl9mo.ip.att.net [12.122.9.142] 10 50 ms 49 ms 54 ms tbr2-cl6.dlstx.ip.att.net [12.122.10.90] 11 51 ms 50 ms 49 ms gar1-p340.dlrtx.ip.att.net [12.123.196.97] 12 49 ms 52 ms 50 ms [12.119.136.18] 13 49 ms 50 ms 54 ms sm-asr2-2-v1.dllstx2.theplanet.com [12.96.160.26] 14 49 ms 50 ms * gig0-2.sm-car5-5.theplanet.com [69.41.250.82] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out.
Posted by CSEAggie02, 07-12-2004, 05:06 PM
Here's what CheckDNS.net has to say CheckDNS.NET is asking root servers about authoritative NS for domain Got DNS list for 'ddihosting.net' from a.gtld-servers.net Found NS record: ns.ddihosting.net[67.19.18.83], was resolved to IP address by a.gtld-servers.net Found NS record: ns1.ddihosting.net[65.75.162.181], was resolved to IP address by a.gtld-servers.net Domain has 2 DNS server(s) CheckDNS.NET is verifying if NS are alive Error fetching SOA from ns.ddihosting.net [67.19.18.83], request timed out. Probably DNS server is offline. DNS server ns1.ddihosting.net[65.75.162.181] is alive and authoritative for domain ddihosting.net 1 server(s) are alive DNS server ns.ddihosting.net failed and will be dropped from other tests CheckDNS.NET checks if all NS have the same version Your server has zone version 2004071101 CheckDNS.NET verifies www servers Checking HTTP server www.ddihosting.net [67.18.87.66] Error connecting to HTTP server www.ddihosting.net [67.18.87.66] port 80 : timed out waiting for connection CheckDNS.NET tests mail-servers Error fetching MX list from DNS server ns1.ddihosting.net (error Connection reset) Domain ddihosting.net has no MX records, but it has A record for domain. This configuration is not recommended Domain ddihosting.net has only one mail-server Checking mail server (A record for domain) 67.18.87.66 [67.18.87.66] Error connecting to mail server 67.18.87.66 [67.18.87.66] port 25 : timed out waiting for connection Some of your MX do not work properly
Posted by Commander, 07-12-2004, 05:27 PM
In the last time there is too much problems with DDI, i'm trying to talk with someone of DDI support but i dont get any answer... i dont know what to do... i have reseller, my customers are starting to complain... i hope it will be fix soon.
Posted by CSEAggie02, 07-12-2004, 05:39 PM
Yes. It is useless to try and contact DDI by phone. The number goes straight to an automated voice mail system, where you cannot leave a message without entering in the seven-digit number you are trying to reach. Then you are disconnected. Pointless. Their site has been down for two hours now. Along with my sites. I'm so frustrated with this situation. Over the July-4 weekend, my databases / sites were moved off the Angel servers to the Scylla servers. However, five days later, while performing backups to the Angel servers... my sites were reinstalled again onto the Scylla servers. All files and database changes made during the week were lost. Larry did not contact me. I had to contact him to learn what had happened. However, he was very courteous once I asked what had happened, and I was refunded a full month's payment on my hosting for the deletions and inconvenience. But there simply must be a way for Larry to have a Hotmail or Gmail account and e-mail his customers when DDIHosting goes down. This is the second time that his own site has disappeared along with his customers' in the past three weeks. Or they might try getting an answering service, or a land-line, old-fashioned answering machine, customer support number.
Posted by sunnydin, 07-12-2004, 05:42 PM
I hate when that happens.... I would be on the phone like 24-7 until they fix it.... This is what I got...........They got some routing issues to deal with.... ping -t DDIHosting.net Pinging DDIHosting.net [67.18.87.66] with 32 bytes of data: Request timed out. Request timed out. Request timed out. ping -t 67.18.87.66 Pinging 67.18.87.66 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 67.18.87.66: Packets: Sent = 5, Received = 0, Lost = 5 (100% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms Control-C umm....
Posted by SMC-MF, 07-12-2004, 05:45 PM
It looks like Larry is mving everything to GNAX in ATL... Still no excuse for the down time. The only reference to this is some vague hinting in the forums... I really hope they can work it out to be more stable. DDI has been fantastic, when they are up. Fortunately, I have incredibly understanding customers... for now.
Posted by CSEAggie02, 07-12-2004, 05:56 PM
Where has Larry hinted at this in forums? All I've ever seen is his promise contained in this previous forum... Larry's Notification Promise Actually, if we have any maintenance or any reason for the site to go down I always notify customers. When I am available and an outage occurs where it knocks our site down for any reason I post here. And I have yet to receive a single e-mail from DDIHosting.
Posted by ggggarret, 07-12-2004, 06:18 PM
it would be nice to have some way to contact ddi or have some advance notice about migrations, planned outages or whatever is going on. larry has been super nice and helped us with setting up all kinds of stuff but at the end of the day we're trying to make money and having extended outages not only keeps us from making money but causes us to lose money... we can't afford to have this happen. hopefully this gets resolved soon so i can get work done and try and salvage lost business.
Posted by CSEAggie02, 07-12-2004, 06:29 PM
Hmmmm.... DDIHosting.net is now up and functioning. And my websites are not. Grrrrrrrrrr
Posted by SMC-MF, 07-12-2004, 06:47 PM
He hinted on the DDI forums... alot of servers were "going away" and IPs were changing. I'm guessing he's diversifying? Either way looking back at my emails it's been about 30 days since DDI last went down like this... I'm thinking the billing cycle hit again. Haven't they figured that out yet?
Posted by webwide, 07-12-2004, 07:09 PM
I really hate it when I second-guess myself. But it looks like I made a wise decision when I moved my sites off of DDI Hosting the LAST time they went down. I'll just say this - Larry seems like a really nice guy. He also seems to be having both personal and financial issues lately and those are difficult enough without having a business to run on top of it all. During the last outage I gave it 24 hours then moved my sites to a different host. When you're waiting on phone calls for job interviews you just can't afford major outages. In addition, I was a bit miffed that no explanation was given. I've read Larry's explanations on this site about what happened but I'm still glad I switched hosts. Now the issue that was supposedly permanently fixed with Server Matrix/The Planet isn't so fixed after all, it would appear....... This is what is on the News forum on DDI Hosting's page as of 7/12/04 3:15pm: ---------------------------------------------------------------------------------- To All of our customers: Over the past month our relationship with The Planet/Server Matrix has deteriorated. It reached a peak today and all of our servers at The Planet/Server Matrix have been turned off. We have already moved over 95% of all windows shared customers and cPanel shared customers, but we had not relocated any Plesk linux shared customers. Our backups for Diligent are current as of today, but Concordia’s backups are from July 7, 2004. Diligent has been restored to https : // tigerclaw . ddihost . com:8443 and we are currently in the processing of relocating the backup files in order to do the restore for Concordia. For all of our Dedicated Server customers, we did not know this was going to happen until this morning. We have sent emails to the “upper” management at The Planet/Server Matrix requesting time to relocate all sites, but have yet to receive a response. Our recommendation would be to speak to Server Matrix, but we recommend against speaking with Jeff Rienis or Eric Clark. We will refund all payments for this months service over the next two weeks. For those that wish to stay with us, we will attempt to get all backups and restore them to servers at our new providers. We spent many, many hours researching these new providers before choosing which ones to use. If you do choose to stay, aside from this outage, you will receive a refund for this month along with a full credit for next month. If you would like more information on this matter and what has transpired you are welcome to email info@ddihosting . net. If things do not go soundly in being allowed time to relocate servers then we will be providing copies of most correspondence, including copies of tickets, between us and The Planet/Server Matrix. We have our own opinions on them, but at this point we will not make any statement regarding this due to our hope to recover our customer’s servers. Due to this situation also phones are currently offline as we are attempting to get the situation under control. DNS will be propagating in the next few hours and our sites along with all Diligent sites, will be back online. Sincerely, Larry Stevens CEO Digital Dreams Corporation _________________ Larry Stevens CTO/EVP Digital Dreams Corporation -------------------------------------------------------- Last edited by webwide; 07-12-2004 at 07:15 PM.
Posted by hyperhost, 07-12-2004, 09:19 PM
Well all four of my dedicated servers with DDI have been down all day, Larry wont answer the phone, wont answer his cell phone, wont answer me on instant messenger. I am trying very hard to be a loyal customer, and he is making it very difficult. I dont know about you guys, but i have fielded customer calls all day cause not answering the phone is the worst thing you can do. Not to mention that, he could have at least called me and said hey, your servers are going offline in 3 or 6 hours, what do you want to do? Oh well, lesson learned. Clifton Murphy Owner Hyperactive Hosting
Posted by jobinma, 07-12-2004, 09:32 PM
Well, I really am going to pull the plug from DDI. Maybe they were disconnected... but try to explain this to your customers. They just don't care like I just don't care. I want something that works and DDI did not give me a good service. That's bad and I'm sorry for them.... Business is business and this is bad business. I am sure they won't be able to handle this... refund, refund... I don't care about this. I lost so many customers......damn.
Posted by SIR3N, 07-12-2004, 09:39 PM
max, ditto fair bloody dinkum im sick of this server going down... not very happy Larry/DDIhost i've been patience enough and tried to put up with it.. but this is the last straw... poor tech support, poor communication between customer, shocking service... contact details unreachable... refund refund refund refund !!!
Posted by jobinma, 07-12-2004, 09:42 PM
i know about you....I was reading your topic that started with : DDI = .....
Posted by hyperhost, 07-12-2004, 10:13 PM
Im sur ehe made backups of shared hosting customers since they are his livly hood, its me and the other dedicated server customers that may be screwed. I hope he backup up our data, we will see. I asked him 45 days ago to set me up a weekly cron that backed up our servers, dont know that it was ever done though. I am praying along with everyone else i know in our prayer chain that this works out for the best. Clifton Murphy Owner Hyperactive Co.
Posted by webwide, 07-12-2004, 10:13 PM
I posted this in another thread (which probably should be moved to this forum) but in case you missed it, this is from DDI's forum on their main site (which seems to still be up): --------------------------------------------------------------------------------- To All of our customers: Over the past month our relationship with The Planet/Server Matrix has deteriorated. It reached a peak today and all of our servers at The Planet/Server Matrix have been turned off. We have already moved over 95% of all windows shared customers and cPanel shared customers, but we had not relocated any Plesk linux shared customers. Our backups for Diligent are current as of today, but Concordia’s backups are from July 7, 2004. Diligent has been restored to https://tigerclaw.ddihost.com:8443 and we are currently in the processing of relocating the backup files in order to do the restore for Concordia. For all of our Dedicated Server customers, we did not know this was going to happen until this morning. We have sent emails to the “upper” management at The Planet/Server Matrix requesting time to relocate all sites, but have yet to receive a response. Our recommendation would be to speak to Server Matrix, but we recommend against speaking with Jeff Rienis or Eric Clark. We will refund all payments for this months service over the next two weeks. For those that wish to stay with us, we will attempt to get all backups and restore them to servers at our new providers. We spent many, many hours researching these new providers before choosing which ones to use. If you do choose to stay, aside from this outage, you will receive a refund for this month along with a full credit for next month. If you would like more information on this matter and what has transpired you are welcome to email info@ddihosting.net. If things do not go soundly in being allowed time to relocate servers then we will be providing copies of most correspondence, including copies of tickets, between us and The Planet/Server Matrix. We have our own opinions on them, but at this point we will not make any statement regarding this due to our hope to recover our customer’s servers. Due to this situation also phones are currently offline as we are attempting to get the situation under control. DNS will be propagating in the next few hours and our sites along with all Diligent sites, will be back online. Sincerely, Larry Stevens CEO Digital Dreams Corporation _________________ Larry Stevens CTO/EVP Digital Dreams Corporation
Posted by SIR3N, 07-12-2004, 11:12 PM
this is killing me... larry get the server running !!!! my site aint working!!
Posted by NeoGen, 07-12-2004, 11:57 PM
Well my sites were moved perfectly and everything intact. Also my site which is on Linux is working fine. Cpanel is fine, so is WHM. For shared Linux server, the IP is 65.254.54.194 and that is fine for me.
Posted by hyperhost, 07-13-2004, 12:16 AM
The issue here is for dedicated customers. Larry is worried about his shared customers which is good, they are his bread and butter. The problem is that all us dedicated customer, whos shared customers are our bread and butter have not been able to reach him by phone, im, cell phone or email for over 8 hours now. According to server matrix, they will not under any circumstances release that data to us, it all gets erased. Unless larry had backups which we asked him to do for us, my company and at least 5 other i know of on my boxes are out of business. Larry how bout respond to this here since you wont answer my calls, emails, or IM's? Clifton Murphy Former Owner Hyperactive Co.
Posted by CSEAggie02, 07-13-2004, 12:57 AM
It sounds to me like there was a good, old-fashioned meltdown between Larry and the two guys over at TP/SM. This is total BS. I do not have the time or will to get my sites off of DDIHosting. But I have to do it. Good thing I don't have my clients on board with them. That's too bad. It would appear that there is another failed dot-commer who may be taking some other good people down with the sinking ship. Larry's a nice guy too. Maybe he'll be able to keep things going. Last edited by CSEAggie02; 07-13-2004 at 01:06 AM.
Posted by NetHosted-Andrew, 07-13-2004, 01:04 AM
Sorry to hear this guys Andrew
Posted by kytec, 07-13-2004, 02:16 AM
I HAVE A SERVER AT DDI HOSTING, AND ITS DOWN WITH NO NOTICE, I CALLED THEPLANT AND THEY SAID THEY THAT THE KNOW OF THE ISSUES WITH DDI HOSTING AN THERE IS NOTHING WE CAN DO TO GET OUR DATA BECOUSE OF LEGAL ISSUES WITH DDI HOSTING (AKA LARRY STEVENS) HAS THIS HAPPENED TO ANYONE ELSE? Last edited by kytec; 07-13-2004 at 02:23 AM.
Posted by SIR3N, 07-13-2004, 02:27 AM
count me in and NOT VERY HAPPY chap here... i been bitching about it the past weeks.. actually make that ever since i signed up .... with them... which was a little over a month ago... argggghhh tatic keke - help me!!
Posted by SIR3N, 07-13-2004, 02:31 AM
kytec are you serious that all out data are gone???
Posted by hyperhost, 07-13-2004, 02:41 AM
I jsut got off the phone with TP/SM and unless Larry Stevens had time in the 3 hour notice he had this afternoon to backup every server he has with the planet to a remote server, we are all down. I know he has backed up "his" shared custoemrs, it's those of us with dedicated boxes with him who may be up #$(% creek without a paddle. TP/SM Refuses to release the data. The servers have been turned over to the reclamation department for deletion and re-issue. Larry's shared hosting customers are im sure the first ones bgacked up, as that would have been my first choice too, but now for more than 10 hours he wont answer my IM's, E-mails, or phone calls to both his toll free number and his cell phone. I have four dedicated boxes with him and thought i had a pretty good little hosting company started here. He was supposed to be making backups for me of our data as of a ticket i had in a month ago for remote backups. Our entire modernbill Database and all of our domains (500) and all our databases (we specialize in os commerce hosting) are POOF! Im not upset about data loss so much as i am that when he knew three hours in advance that this was going to happen, he didnt at least call me and say "Cliff grab your stuff were going down" He didnt even call me.......... I figured at least i would get a call, i designed his new website!!! Clifton Murphy used to be owner of a Host Co. Hyperactive Co.
Posted by Professor, 07-13-2004, 03:03 AM
Just curious. Why did the Planet only give DDIhosting 3 hours notice? Seems a bit iffy.
Posted by RWH, 07-13-2004, 03:12 AM
http://www.webhostingtalk.com/showth...5&pagenumber=2
Posted by EricP, 07-13-2004, 04:03 AM
Posted by cywkevin, 07-13-2004, 04:04 AM
Clean up time for the other hosts. So who will be the first to psot a refugee sale?
Posted by BigBison, 07-13-2004, 04:07 AM
Ouch. One would think an e-mail would have sufficed. Emails from my hosts are prioritized by my filters. Had I been in Cliff's shoes, an email alert would have allowed ME a window to perform a backup, regardless of the host's schedule.
Posted by Commander, 07-13-2004, 05:33 AM
Me too I Have reseller account, i lost data was on the previous server (web sites that i build to customers.... )... I Dont know what to do now... In the previous time they changed server i lost data too, it can't work like that, they have to do something and give us to backup all our data from the server
Posted by cywkevin, 07-13-2004, 05:37 AM
You had to learn it the hard way. This is the real world and stuff doesn't work perfectly. They don't hvae to do anything except refund unused service. (which they probabably won't do) unless it was covered by their TOS or AUP. Perhaps you will be more careful choosing your next host. Now I see a lot of you guys whining about this whole DDI thing. It's done and as you well know complaining doesn't fix anything. The faster you reassess your situation the better it will be for both you and your clients. You should have prepared a contingency plan when you first contemplated launching your company.
Posted by Commander, 07-13-2004, 05:56 AM
I'm from israel, so now i will move to server in israel, to company i know..... and i hope soon i will buy my own server and take response charge by my own...
Posted by cywkevin, 07-13-2004, 05:58 AM
That's the spirit. Best wishes in your future hosting endeavors.
Posted by Commander, 07-13-2004, 06:01 AM
Thank you
Posted by ILoveSea, 07-13-2004, 06:15 AM
There is one topic speaking about that on their forum: http://forums.ddihosting.net/viewtopic.php?t=132 Good luck to all of you!
Posted by BigBison, 07-13-2004, 06:29 AM
Read it. Didn't like it. Here's why: I recommend some of you posting here take them up on the offer I put in boldface. The italicized statement confuses me... what's all that above it if not a statement, and rather a strong one at that? SM/TP is an easy target for finger-pointing right now, I wouldn't be surprised if they have several issues open from June. I'd verify those claims if I were a DDI customer. Also, to be in a position where the termination is so abrupt is fishy, as is 'hope to recover' -- no backups, huh? Last edited by BigBison; 07-13-2004 at 06:42 AM.
Posted by cywkevin, 07-13-2004, 06:33 AM
Does kind of make you wonder where SM get's their servers with the no setup fee from.
Posted by kytec, 07-13-2004, 06:37 AM
we have tried to contact them by phone, email, ticket, all with no luck
Posted by N_F_S, 07-13-2004, 06:43 AM
Hi all, At last my two sites up and running & moved wherever they wanted to move them. Data is the only problem here I lost half of my MySQL database and I'm recovering it now.......I have a back up so everything should be fine. To DDI , I will post some recommendations on how to MOVE next time if they will. If they fail next time I'm out of it. just my 2 cents N_F_S Last edited by N_F_S; 07-13-2004 at 06:48 AM.
Posted by BigBison, 07-13-2004, 06:44 AM
Their forum post does address that. Many hosts post a message on their forums (if at all) but make the decision to focus 100% of their efforts on getting things back on track. Would you prefer them to spend 100% of their time telling customers they are working on things and don't have a status update?
Posted by BigBison, 07-13-2004, 08:58 AM
I think that *would* have been a classy touch in this case, personal problems aside. This should be required before shutting down communications with customers. I know how tough it can be to lose a loved one while trying to run a growing business. People tend to be understanding but you need to follow through with this statement you made less than a week ago? Surely you saw this issue with ThePlanet coming in enough time to give your dedicated-server customers notice this was coming. Please back statements like this up with links. This is the first webhost I've heard of associated with Larry. Upon further review, Larry does need to rethink this: That can be easily misconstrued as, "We will provide an edited version of events favorable to our side." Last edited by BigBison; 07-13-2004 at 09:10 AM.
Posted by Plexi_Hosting, 07-13-2004, 10:00 AM
wow, still no refugee sales as mentioned before? shocked I say!
Posted by SMC-MF, 07-13-2004, 10:44 AM
Anyone have the IPs of the new DNS servers? The server I'm on is up... but my DNS servers were registered to the old IPs. I got no responce to the email sent last night... and the email sent this morning gets rejected by tigerclaw with: : This address no longer accepts mail. Any help would be great!
Posted by Plexi_Hosting, 07-13-2004, 10:46 AM
I bought two dedicated IPs for custom nameservers and they are both down now, same thing - no response for a day. Sorry I can't help you but I can certainly empathize
Posted by ggggarret, 07-13-2004, 10:52 AM
i still can't get to the ddihosting website to see the forum or anything. from the looks of it, we're totally screwed b/c most of our work including our accounting was all on dedicated boxes. even our shared hosting was using dedicated IPs so all our work is connected to an IP we can no longer access. what a bummer and a total waste of time (and lots of money).
Posted by BigBison, 07-13-2004, 12:13 PM
Larry's post explains, and it's valid, DNS propagation can take a couple of days. Not an excuse for him to be in this situation, but if you're not jumping ship then sit tight on the resolving, including email. Also, again, I wouldn't expect responses to email, presently. That tigerclaw message is probably deliberate, I wouldn't take the time to customize the message either. Try DDI's forums, another customer can probably post or send those new nameserver IP's for you, then post them here for others. ggggarrett, are you saying shared hosting is down as well? For how long? It's my understanding from the thread that only dedicated servers are currently affected. Is your account being changed to another server, though? Give it some time (although again, I'd be long gone...) Last edited by BigBison; 07-13-2004 at 12:17 PM.
Posted by mpalamar, 07-13-2004, 12:39 PM
What's the cause for all the downtime and lost data? If it's a billing issue of only a few thousand dollars, why doesn't ddi just fedex a check to keep the servers up an extra month to let people get their data and than schedule the move for a later date. Sorry for all the downtime but resellers should use this as a learning experience and do a better job at researching their suppliers. Last edited by mpalamar; 07-13-2004 at 12:46 PM.
Posted by hyperhost, 07-13-2004, 12:43 PM
that happened last month, 24 hours down time then too, now 30 days later, its down again. Not hard to figure out what is going on.
Posted by hyperhost, 07-13-2004, 12:50 PM
While larry is repairing his hosting customer's accounts, and insuring he still has a business, has has ignored us dedicated server customers, offered us no notice that we were all going down. I mean with 20 minutes notice i could have backed up all of our servers to a friends server. We not only did not get an email or phone message warning us we were going down so that we could start damage recovery,in 24 hours now he has not even called or returned messages. I am glad he is saving his shared customers, but what about my customers? If he did have my backups which i thought were being done, why not call me and let me know where to get them from so i could get my customers back up? I dont need larry to do a psa restore for me! I can do that myself. What i cant do is get my backups from him cause he has dissappeared. Since i cant get him on the phone what am i supposed to think except, he, in his fervor to protect his shared clients, has knowingly prevented me from protecting mine. CM
Posted by BigBison, 07-13-2004, 01:13 PM
I'm still waiting for those background links on Larry. His MO, unfortunately, can hardly be called unique -- stop paying the upstream provider, get yanked, move on...
Posted by Plexi_Hosting, 07-13-2004, 01:36 PM
not in the cases, like mine, where they move me to a much better server, but forget to give me a dedicated IP, forget to give my second dedicated IP for my client and such. Small misconfigurations or expected bumps, for sure. But then these small issues are not resolved due to this issue with SM/TP and it grates on my nerves. I could have been content waiting for DNS propagation had these little issues been taken care of. Happy to wait when it is justified (like the DNS propagation that I will still have to wait for after my IP and other issues are resolved), but I am not happy waiting so long for the simple issues themselves to be addressed.
Posted by peersignal, 07-13-2004, 01:56 PM
You sir are committing libel. You do not know the exact situation nor do you know Larry Stevens. Stop posting to an issue that you're not affected by, you're not one of DDI Hosting's customers. I personally have seen the documentation and have worked with Larry to help resolve these issues with Server Matrix. They dropped the ball; disconnecting all servers without warning. Regards, Waylon
Posted by Plexi_Hosting, 07-13-2004, 01:57 PM
Waylon, I applaud your defense of Larry against libel (seriously, not being a smartass) but I wish you had also taken the opportunity to address the many other issues your real customers are currently having.
Posted by peersignal, 07-13-2004, 02:06 PM
Buscemi, These are not MY customers. This is Larry's company and I assist him with his company. Larry will reply to these open topics when he has worked out the issues. The support site is working, and all support emails should be addressed to support@ddihosting.net Regards, Waylon
Posted by ggggarret, 07-13-2004, 02:06 PM
it's going on 2 days and i still haven't recieved any emails or contact regarding the situation. i absolutely hate being given the silent treatment during a time when communication is crucial.
Posted by SMC-MF, 07-13-2004, 02:08 PM
I understand DNS Propogation, however my customers are using name servers that are registered under my domain. My name servers are pointing to the old DDI IPs, and the IPs are needed so when DNS does resolve my sites are able to be resolved as well. Currently my name servers are pointing to dead servers... I was more wondering from some of the resellers if they knew the IPs of the DNS being used by charybdis so I can get my name servers pointing to the correct IPs. Bison: DDI's site is down, so I just was hoping someone here knew them off hand as it looks like there are a few DDI Support reps watching the thread.
Posted by Plexi_Hosting, 07-13-2004, 02:26 PM
Fine, Velostream. You seemed like an agent of the company, my bad. Either way, this is not a statement I'd make: when there are people waiting days for responses to simple issues and, worse, just waiting for communication. Since I am LARRY'S customer, as you pointed out, I'll let LARRY answer his customers about lack of communication and what all went wrong this time. Maybe some insight on how it will be handled better next time since this seems like it isn't the first time.
Posted by BigBison, 07-13-2004, 02:29 PM
My posts have been entirely fair. Please check above, where I first asked for links? Was that not asking someone else to back up their claim? Asking again and not getting an answer is a point in Larry's favor, to me. Please re-read the thread, where I have asked people not to expect an email and to stop posting about that, at least that was my intent. Asking someone to back up the claim that Larry has done this before certainly doesn't constitute libel. Pointing out that changing data centers and IP's with no notice is a bad thing if it has happened twice, as one of the above posts indicated. MO could be misconstrued there, I apologize, but that's why it was important to clarify the issue of whether he's done it before. Also, note that several threads have been merged here. Pardon me for trying to clarify the issue and get beyond the hysterics, from a neutral outside stance. I didn't start the use of the first name as opposed to the hosting company in this thread, I didn't mean to imply I knew him and I'm sorry if I caused confusion. I was in the wrong forum at the wrong time, is all. I have been pointing out that no one seems to know the exact situation, and trying to help as best I can those who have been impacted. Thank you for the clarification on the SM/TP issue. Last edited by BigBison; 07-13-2004 at 02:42 PM.
Posted by BigBison, 07-13-2004, 02:43 PM
Velostream, can you help this person please? Beyond me, and you seem to be in the know about DDI's setup.
Posted by peersignal, 07-13-2004, 03:16 PM
Charybdis is up. You can access it here: https://charybdis.ddihost.com/whm or /cpanel Regards, Waylon
Posted by BigBison, 07-13-2004, 03:16 PM
When someone's host goes down, is it not acceptable to help them if they post here seeking advice on their situation? Don't tell me not to post to an issue I'm not affected by. People who are affected are perfectly justified in seeking opinions on 'what to do now' from those who aren't affected. Particularly when their host does a poor job keeping its customers informed. I'm new here, but that's what I see happen every day on WHT. I am done offering my opinion on this matter, unless my posts are quoted. Waylon, . Last edited by BigBison; 07-13-2004 at 03:21 PM.
Posted by peersignal, 07-13-2004, 03:18 PM
My apologies to you sir, Larry Stevens is my friend and as such I am not happy about some of the things being said and I was a bit irrational in posting that comment to you. Regards, Waylon
Posted by hyperhost, 07-13-2004, 03:26 PM
you would think Larry himself would be unhappy about it himself and take 60 seconds out of a, what has become 24 hour outage, and post a message letting us dedicated customers know the extent of how screwed we are. Im going on 25 hours without a note, repsonse to several cell phone messages i left him, email return, or response to untold number of IM's i left him. (he's not offline by the way, just in away mode) As i get information from TP/SM i am posting it here, http://www.hyperactivehosting.com/trouble.html ,ive temporarily pointed my domain to a friends server to get news to my clients.
Posted by jcco, 07-13-2004, 03:46 PM
To be quite honest, I am getting more information from DDI and Waylon in this issue and past issues, then I have ever recieved from any other hosting company that I have used. Larry and Waylon know what they are doing, it just sounds like they are getting a raw deal... they do have other servers going up as we speak... it just takes time because their DNS servers were in the Planet.... and possibly will never be in the same datacenter as their client servers again... right? I have backups for all my servers... do you? I do not trust any hosting company to give 365 connectivity... shi& happens.... right now all my clients are running on my home server... through 256k upload cable internet... LOL, but my servers are working... are YOURS? Good luck larry... maybe we can start our own data center in the midwest, I am pretty close to you...
Posted by SMC-MF, 07-13-2004, 03:55 PM
It looks like the servers at the planet are up again... Everything seems to be working now...
Posted by jcco, 07-13-2004, 03:58 PM
backup your stuff now.... don't wait... because they are probably going down again...
Posted by CyberBabe, 07-13-2004, 10:51 PM
I remember a few months ago we were debating the benefits of fully redundant DNS and I believe DDI felt it was fine to have it on the same server as the one hosting the web sites. Many of us felt it was better to have your DNS on separate servers (even separate networks if at all possible). Obviously it would not have completely averted this tragedy, but it certainly would have made migration faster and much easier if their backup DNS server was hosted on a separate network. I don't know how they manage to survive at the prices they're charging, but hopefully they will get back on their feet soon.
Posted by Plexi_Hosting, 07-13-2004, 11:05 PM
are we sure they will be back (here, on their feet, etc)? I emailed that info@ address to get some documentation of the issues and haven't heard a peep in a long while. I'll be amazed if I'm not trying to track down the cash I lost by this time tomorrow.
Posted by N_F_S, 07-13-2004, 11:35 PM
buscemi, I think everything should be fine(well I hope), my 2 sites are up and running now, but my mailserver is not responding so I had to disable the registration, I sent a ticket to support@ddihosting.net , and received nothing, not even a confirmation email. Probably they are migrating(DNS) and(or) did not set up mailservers, so I guess all emails won't go to the point. Hope they will recover soon and will accept tickets. N_F_S
Posted by Plexi_Hosting, 07-13-2004, 11:39 PM
yes, my main point personally is that I'm not happy being prioritized away to nothing. But if they come back and say they are sorry for the inconvenience, fix the tickets and throw a refund my way they will get another chance.
Posted by ggggarret, 07-14-2004, 12:29 AM
most all our stuff is back up and i think he's backed up most of our data - i hope the rest of this process goes smoothly but in the meantime i'm happy as a clam to have at least some things working.
Posted by Shaw Networks, 07-14-2004, 12:30 AM
What was the final downtime count with this DDIHosting fiasco?
Posted by Plexi_Hosting, 07-14-2004, 12:37 AM
my tickets still sit untouched, in the Linux CPanel server move they gave me shared IPs where I had dedicated before. Simple fix. Only they can do it. Still waiting. FUN! Others are not as critical but I wanted to use Tomcat and that service has been down for almost two days now.
Posted by N_F_S, 07-14-2004, 01:04 AM
I would say my two sites were offline for 10-12 hours N_F_S
Posted by Plexi_Hosting, 07-14-2004, 08:11 AM
ha, looks like support is trying to get online again. They answered my second most recent ticket, ignored the newest and oldest ones around it. Even better... They answer one about my custom nameserver on a dedicated IP being unreachable with 'you should point your domain to our nameservers'. Brilliant. Also, I have another ticket about my domains' IPs not being dedicated like I payed for and in this ticket he wants me to make sure it goes to their shared IP. Woo hoo! And this is what you get after just under 24 hours response. Why are DDI customers frustrated?? I have no idea... Of course billing must not be there yet, as the ticket requesting information about the refund process is still untouched.
Posted by Plexi_Hosting, 07-14-2004, 08:22 AM
I meant to post this earlier. Velostream states the above but in June 2004 there is a press release on PingZine (available at http://www.pingzine.com/press_details.php?id=153 ) which states: "Customers of DDI Hosting are familiar with Waylon Baumgardner from his valuable technical assistance whether it is during the early morning, mid-day or late evening. Waylon is now the new Support Manager for DDI Hosting and has already assembled his positive agenda of encouraging 'good work ethic composed of responsibility and efficiency,' he goes on to boast about DDI Hosting�s stellar reputation of the technical support representatives who take their responsibility seriously by exhibiting, 'professionalism and clarity when responding to all [technical] support issues.'" So what you are saying is that someone who is referred to as 'Support Manager for DDI Hosting' doesn't like to think of DDI's customers as his customers? Hmmm.
Posted by puntademita, 07-14-2004, 08:25 AM
three days now and no web mail or e-mail and no new information as to when things are back to normal.
Posted by Plexi_Hosting, 07-14-2004, 11:35 AM
Where is everybody from this company now? If the problem is technical, then why don't I get a response from billing???? Anybody from DDI or not, if there is some contact information to share that is not currently available, please do so. Two days of requesting refund information and getting nothing. Like I said, if the problem is technical why are your billing people also M.I.A.??
Posted by bdsnyder, 07-14-2004, 12:00 PM
NOT M.I.A just NOT "MY Customers"....(I assume) My recent encounter with DDI billing: Email reponse on a Saturday: --------------------------------------------------------------- Overcharge This will be handled by our accountant on Monday. Larry Larry Stevens --------------------------------------------------------------- FollowUp Email response on the following Wednesday after repeated requests for status: --------------------------------------------------------------- Overcharge Your account will be credited the amount. Thanks, Waylon Baumgardner ---------------------------------------------------------------- Last edited by bdsnyder; 07-14-2004 at 12:12 PM.
Posted by puntademita, 07-14-2004, 12:22 PM
I am beginning to think it is all over, three days now no response no web mail no e-mail, no phone NOTHING. DOES ANYONE KNOW IF THEY DDI IS GONE OR NOT?? FRUSTRATED IN MEXICO
Posted by net-trend, 07-14-2004, 01:23 PM
Perhaps you may want to start looking for another provider as a backup, while waiting for DDI to get back up.
Posted by peersignal, 07-14-2004, 01:40 PM
Yes, that is correct. I ASSIST Larry with Support. I manage the Support Team. As such, I was referring to the part that I am not directly paid by DDI's customers, therefore they are not MY customers in that regard. I should have clarified that. I'm merely a helping hand. Regards, Waylon
Posted by Plexi_Hosting, 07-14-2004, 01:42 PM
can you lend me a helping hand in contacting billing to get my refund? I've been trying for at least a day now.
Posted by peersignal, 07-14-2004, 01:43 PM
The migration is underway as the old servers were re-connected for a short period of time so that the rest of the backups could be made and account moves continued. DDI's site is up, as it is pointing to one of the new servers. The frustration is felt on all ends, but if you're willing to be patient, I think things will be resolved as fast as they possibly can and services returning to normal.
Posted by peersignal, 07-14-2004, 01:45 PM
Refunds will be issued after the server migrations are complete as there is a limited amount of time to get the data from the old servers to the new servers and this is still the highest priority. Larry handles all Billing inquiries, and he will not be addressing them until after the moves.
Posted by Plexi_Hosting, 07-14-2004, 01:48 PM
I don't want a partial refund, I'm within my 30 days and want to start my full refund and then terminate 'service' - I should have the luxury of getting that before a migration that won't affect an ex-customer. So even after a family emergency crippled his business due to his being a single point of failure, he still remains the single point of failure in billing? Not the way to do business.
Posted by Plexi_Hosting, 07-14-2004, 02:29 PM
Yes, that is why you are listed on the About Us page ( http://www.ddihosting.net/?page=about_us ), under DDI Team. I'd think that gives you more of a stake and interest in customers and a feeling that they are indeed your customers too. Well, maybe you volunteer and we don't pay for you to assist Larry... You are indeed a saint if that is the case. However, if you are paid by Larry then I would consider us your customers too. If I were Larry and a paid employee had such a cavalier attitude toward the company's customers that employee would receive some attitude counseling.
Posted by peersignal, 07-14-2004, 02:37 PM
Whether or not I am a paid employee is of no business of yours. My function with DDI is to provide support and otherwise assist Larry with things that need to be done. My work with Larry provides support, among other functions, to things that he needs to be completed. Simple as that. To I assist DDI Customers? Yes. I'm not going to discuss this matter again, because frankly it doesn't matter one way or the other.
Posted by peersignal, 07-14-2004, 02:40 PM
There are reasons for Larry wanting to handle the billing of HIS COMPANY. Nowhere did I say partial refunds were going to be issued. If you want a full refund, you will get one once the migrations are complete. This is direct from Larry. The reason for this is because as of this moment, getting the information transferred from the old provider to the new provider takes presidence over everything else due to the short timeframe available to do this.
Posted by NeoGen, 07-14-2004, 02:42 PM
Valostream, It would be nice if you tone down a bit. Given the fact you have been talking about DDI for past 3-4 days, people need answer from you. If you are with DDI support team please go and close the open tickets. It would be a great favor to DDI customers. Regards
Posted by puntademita, 07-14-2004, 02:48 PM
Waylon, All we would like is Some idea of where we are with this, we have been with DDI almost since day one and we are trying to hang in. ALL WE WANT TO KNOW IS WHEN THINGS WILL BE UP AND RUNNING, MOSTLY WEBMAIL, E-MAIL, ETC.
Posted by Plexi_Hosting, 07-14-2004, 02:51 PM
Waylon, thanks for again showing total lack of respect for customer service (Larry too). So now it is Larry's word to you that he WANTS to be the single point of failure and provide even shoddier than ever customer service. There is no reason that he can't take five minutes to process my cancellation. It should have been handled earlier than this. Again, he shouldn't be the single point of failure and I should be entitled to the refund in a timely fashion. As it stands, it will take some time to get the money in my account due to processing time so I'm appalled that he'd just string me along like this in front of an audience of prospective customers. Well I guess this is a public admission of how you guys do business. Last edited by Plexi_Hosting; 07-14-2004 at 03:01 PM.
Posted by puntademita, 07-14-2004, 03:11 PM
Calm down guys, I just got an e-mail from Larry and he says.......... "We are working on this with Plesk and hope to have a resolution tonight." I am going to hang in there, how about you??
Posted by Plexi_Hosting, 07-14-2004, 03:13 PM
wow you must be special. Nobody else seems to be getting any communication from Larry (except as passed to us by Waylon) I'd be calm if my refund was in the process of happening. Hang in there? No thanks, this stuff will just happen again. Look at the history of things not going right with this company.
Posted by N_F_S, 07-14-2004, 03:13 PM
Alright, at least we know he's there.....hope I will get answer as well. thanks for update puntademita N_F_S
Posted by peersignal, 07-14-2004, 03:18 PM
I'm sorry you feel you're being disrespected. I am not trying to disrespect anyone, and I apologize if my tone seems to be one of frustration, but that would mirror the truth. I am frustrated with this entire situation because we are working very, very hard on this end. The reason Larry can't take 5 minutes to process refunds is he would have to then take 5 minutes for everyone else requesting refunds, which before you know it turns into possibly hours and would then cut into the time needed to transfer everything from the old providers to the new providers (which is on limited timeframe with the old provider). I know this ordeal sucks, and I know the situation people are in. It's not a good place to be in, but we are working as diligently and quickly as we possibly can to restore all services to a level of normalcy DDI once held. I know it seems like things are not being done, but things are being done. Larry, myself, and the rest of the staff are all working very hard to get things up as soon as possible. Your continuing patience is appreciated and I sincerely hope you choose to stick with DDI while we work through these issues. Your patience and understanding will be rewarded through credits, as discussed in previous pages/threads. Thanks, Waylon
Posted by Plexi_Hosting, 07-14-2004, 03:22 PM
Well that's a much better tone and explanation, thanks. But it still means Larry is and continues to allow himself to be a single point of failure which is definitely a big flaw. I sincerely hope you meant that as a joke, since we really don't have a choice now do we? Larry has our money and can't give it back until he works through these issues so we're all over a barrel.
Posted by puntademita, 07-14-2004, 03:22 PM
RIGHT ON, WAYLON AND LARRY I FOR ONE SUPPORT YOU ALL!!!!! IF WE ALL GIVE THEM A CHANCE TO GET THINGS BACK UP I AM SURE THEY WILL. WAITING IN MEXICO
Posted by peersignal, 07-14-2004, 03:23 PM
Buscemi, considering the fact that DDI has been in business for just about a year and with the growth it has reached in such a short amount of time, unforseen complications do arise, as with any business. The passing of a member of Larry's family, coupled with serious miscommunication issues between DDI and Server Matrix, the outcome is as a result of both of those things. This "stuff" as you so put it, will not happen again as DDI is with a new service provider, and the problems experienced were as a result of Server Matrix dropping the ball on many things, so to speak. Again, I know this situation bites and I know it's frustrating, but hopefully you understand that DDI's team is working as fast as is humanly possible to get things back on track.
Posted by puntademita, 07-14-2004, 03:25 PM
wE ALL AGREE HERE IN MEXICO DAVID
Posted by Plexi_Hosting, 07-14-2004, 03:26 PM
I do understand some things, but it just seems like it is one thing after another. Surely you can see how that would cast a shadow of a doubt?
Posted by peersignal, 07-14-2004, 03:26 PM
You WILL get your refund, I will personally vouch on that. Refunds will take place once the migrations are complete. I know you'd like the refund now, but that is not something in my control.
Posted by puntademita, 07-14-2004, 03:26 PM
HANG IN THERE DDI WE ARE SUPPORTING YOU!!! 100% YOU CAN DO IT!!!
Posted by Plexi_Hosting, 07-14-2004, 03:27 PM
Yes I'm sure we're both fondly anticipating the moment we can part ways and I can get a host who does things right the first time or fixes them quickly and correctly the first time.
Posted by puntademita, 07-14-2004, 03:30 PM
We do not plan on leaving DDI, give them a break, POR FAVOR David in Mexico
Posted by peersignal, 07-14-2004, 03:32 PM
Buscemi, I would appreciate if you would treat me with the same respect I'm treating you with. Your continuing negative tone is understood, but enough is enough, how many times do I need to say you will get your refund when the migrations are complete? DDI did things right the first time, up until a month ago, everything was working smoothly. Again, I know the position you're in, but you just have to bear with it until your refund is made and you move on to a host that I hope will satisfy your needs, I sincerely mean that. I'm sorry DDI couldn't satisfy you, but there are hundreds upon thousands of hosts to choose from, I'm sure there's one for you out there and I hope you find it. Thanks, Waylon
Posted by N_F_S, 07-14-2004, 03:35 PM
buscemi, I was gonna tell the same, you are going over and over again, wait at least some time not every 15 min posting the same thing, not trying to be harsh, we all are in the same boat here. N_F_S
Posted by puntademita, 07-14-2004, 03:35 PM
Right on Waylon!!!! Well put
Posted by Plexi_Hosting, 07-14-2004, 03:35 PM
You said it enough, and I've also stated enough that having a single point of failure after you guys should have learned the first time is unacceptable. I'm not disrespecting you, I didn't mean to sound like I was. My tone should not be construed as negative, I am just relaying my experienced as has happened to me.
Posted by Plexi_Hosting, 07-14-2004, 03:47 PM
N_F_S, thank you for your opinion and not being too harsh. I thought if I didn't put emoticons and say 'stupid' all the time that repetition might work. (See Eric's earlier posts if you don't understand the joke). I promise not to say 'single point of failure' again. D'oh! That's the last time. I promise.
Posted by hyperhost, 07-14-2004, 04:57 PM
There is a reason big business starts with big investors, and why little businesses start from nothing. Which in turn explains why little businesses almost never grow into big businesses without getting big investors. One man operation to mutli-level management oriented company is where we are in the middle of. Hopefully, he hires outside help soon. As for me, If my customers found out that i stayed with DDI after this fiasco, and last months, they would all haul tail and run to the nearest hosting company. What i dont need is to deal with my growing pains, and DDI's...Hopefully, this is a cooked bird. If not 3 strikes and I'm out. Screw me once, your an idiot. Screw me twice, I'm an idiot. I mean, I am a dedicated hosting customer, not a shared customer. I could get cheaper servers going to the source myself. However, In larry's defense, he has always provided me with the best service i have found anywhere. I dont think anyone else i have worked with has a better knowledge of plesk or modernbill either, his service is invaluable to me. BUT BUT BUT The measure of a companies salt is in how they handle their customers when its NOT going smoothly. My ONE, BIGGEST and ONLY complaint is that for 25 hours straight, Myself, a guy making up 10% of larry's entire Dedicated box fleet, could not get the simple courtesy of a phone call, instant message on ICQ, or Email. That to me is Unacceptable. On top of this, the last time this happened we spoke on the phone and i made one simple request. I said "Larry, if anything like this happens again, give me the courtesy of a hollar, so i can start damage control with my clients". Guess what, he didnt hollar...... I consider me and larry friends, we speak on the phone, ask each other advice, so im not mad cause i was down, im mad cause i feel betrayed by a friend. Which is alot worse. For those of you who don't know what a "hollar" is cause you live up north, it means to yell real loud Here's to hopeing I'm not an idiot! Clifton Murphy Owner Hyperactive Co.
Posted by KNL-BSW, 07-14-2004, 05:11 PM
There are many rumors, etc.. abounding. ONE THING I WANT TO SAY IS IF YOU DON'T KNOW THE FACTS DON'T SAY ANYTHING. That said. We are no longer with "The Planet/Server Matrix." We also recommend people to not use them, but that is your choice. Due to the situation and some decisions we have to make, I will not say more about it except we have spoken with an attorney and have not made a decision. What I do know is that our business is more important than any external issues and that is why we were already looking into changing providers after last months issues with them. A complete breakdown of communication along with a few legally wrong items. The new providers we are with are Gnax and CPC. Both companies were researched well prior to the transistion, we just weren't prepared for it at this point. The only reason any customers remained online was because we had scheduled an OS reload for 1PM CST and it was not completed at 4PM CST or even started so we had to bring up a server and did so at Gnax in order to get people off of angel, which has given us so many problems that appear to this day hardware related. We have the servers at Gnax up and the CPC servers will be up sometime between Friday and Monday. There is a variety of information on our site regarding this. I'm not going to argue that we haven't had problems. What I will say is the servers we brought up at Gnax have more sites and more customers on them and are running better than any server we had previously. I will respond to Private messages and other as we get through tickets. Everyone can complain all they want about me not responding here, but I feel that what needed to be done in order to get all customers moved and issues resolved including tickets was more important. The customers and the servers that support those customers are more important that WHT when there is a problem. I believe even the moderators and other providers here would agree with me. In regards to notification. If you need to be on a notify list, signup for announcments and subscribt to the "news" topic in our forums. This is where we post and notify to avoid us sending "spam".
Posted by bdsnyder, 07-14-2004, 05:30 PM
OK........ But, what about ALL the posts, on the DDI forum, many of which are general support / howto questions that affect MANY, if not ALL DDI customers, that have gone UNANSWERED since the original news about the move more than TWO days ago ????? From your SUPPORT PAGE: Forums Visit our forums for support and discussion Last edited by bdsnyder; 07-14-2004 at 05:35 PM.
Posted by KNL-BSW, 07-14-2004, 05:32 PM
The forums are a place for news and customer to customer support. We go in there and help as we can but support tickets take priority over the forums.
Posted by puntademita, 07-14-2004, 05:35 PM
Por Favor, Please give the guy "Larry" a break he really is trying to get everone back up and running. Gracias fro Mexico
Posted by webwide, 07-14-2004, 11:42 PM
Clifton, I think you've hit the nail on the head here. Larry and I have spent numerous hours on the phone. As I've said before, I like the guy. But from what I have heard and seen it appears as if he is expanding faster than he can afford to. If you pay him $90 up front for a dedicated server but HE has to pay $150 then HE better have an extra $60 on hand. Multiply this times hundreds of transactions per month and you begin to get the picture. But it doesn't seem to matter what the specifics are, I have seen nothing but one financial fiasco after another with DDI since I first signed up earlier this year. If you want details please feel free to email or IM me. I mean, perhaps I should have made that bridge loan but then again...... I experienced the same during the previous outage. Larry has spent a lot of time working on Plesk and Modernbill issues for me, but he also tends to run and hide when problems arise. I wonder how many customers he's lost just because he wouldn't broadcast a simple email explaining the situation? ModernBill has that ability if I'm not mistaken......
Posted by KNL-BSW, 07-14-2004, 11:52 PM
Glenn, 1. You do not know the current situation. The current situation has a lot of ramifications depending what us and our attorney decide. 2. The situation you are speaking of was during the time that my father stepped in and we took the business from my brother. We have not had a "financial fiasco" as you call it since then. 3. We do not sell any product below cost. 4. We have announcements lists and forums. Any signed up for announcements (which accounts 8 people) or signed up to be notified of the news area of our forums would have known. This = opt-in and means we will not get listed as spam. 5. During our previous outage last month I was here and posting on WHT. I was not running and hiding. This one I was with our attorney for most of that time making decisions. AS I HAVE SAID PREVIOUSLY IF YOU DON'T KNOW FACTS DON'T SPREAD RUMORS. As you may have noticed I have not divulged anything regarding the situation that occured. There are multiple reasons to this, one being recommendations from our attorney. But it also comes down to the fact I am not one to spread rumors.
Posted by webwide, 07-15-2004, 12:42 AM
2. Getting your servers shut off twice in one month for lack of payment isn't a 'financial fiasco'? Hmmm....ok - but it sure looks like one, regardless of the many complicated legal issues and all...... 3. That's not how you explained it to me once 5. If this is your primary communications medium perhaps you should send that out in all of your welcome emails. All I know is that I couldn't get ahold of you via forum, email, IM, support line or even your cell phone. OK, so your grandmother was in the hospital. Perhaps you could have forwarded calls to Waylon? As far as THIS outage goes, I'm confused. First everyone said you couldn't respond to messages because you were trying to get all your servers transferred. Now you are saying you were sitting at your attorney's office. Which is it? And is the attorney's office really the place to be when your customers are frantically trying to find out why they just went offline? As far as rumors go, I haven't spread any. I have speculated based on past experience, that's all.
Posted by KNL-BSW, 07-15-2004, 12:51 AM
The whole situation surrounding our servers being shut off is private. If you know that they were shut off for that, prove it, otherwise stop talkign about things you know nothing about because you were not involved. You don't know what went on and don't even claim to. That whole situation including this one and all documentation pertaining to both is sitting an attorneys office waiting on a decision. 3. What I said was at startup you have loss leaders. You don't make money on the servers you have for shared hosting till you build up enough clientell. We did that long ago. 5. This is not our primary medium. As I said if anyone had been signed up for our announcements or news post in our forums they would have known. As for not getting hold of me last time, I was here and posting. And calls don't get forwarded which is why we have been looking at our options for this, including angel.com and others. And as for an attorneys office, that was where I needed to be at that moment. As I said, you do not know the whole situation, so don't claim to. As you saw the servers did come back online and we have moved. There is much, much more too this than you know, so don't claim to know something you don't.
Posted by KNL-BSW, 07-15-2004, 01:06 AM
For all of our customers. I can not say anything about the situation at this time and may not in the future. It all depends on what decisions are made. I will say we moved for a variety of reasons and that the move was the smartest thing we have probably done since opening this business. The companies we get our servers from now have already shown to be well above par in all areas. The servers are actually running better then they ever did any where else. Also, we are re-evaluating our live chat software as it is not working properly. I personally have almost every hour of every day of every month into this business. I have spent months building it and if anyone things I'm going to hang it out to dry they are really nuts. If they don't think that issues like what transpired cause me as much if not more grief that our customers, then they don't know me. I am not a one man show, but I am the one man that this business couldn't live without whether I like it or not. I am training Waylon and Greg in the hopes that either one or between both of them they can eventually do all that I do, but that may or may not happen. I am working with our support personall and raising ruckous over the handling of tickets to improve that including getting in and handling as many of them as I can when I am available. I feel that all I need to say to this post is done. The proof will come in time and I realize we now have to reprove some things we already had proven. I will monitor it, but I have already broken my own rules of not letting my emotions get the better of me.
Posted by web4u, 07-15-2004, 07:18 AM
ddihosting *or better Larry Stevens* (yes, he's the only one!) is not a company! The only thing he can do is fraudolent activity!! Selling hosting and....selling illegal plesk license (serch for my post...)!! I've never seen something like that, it's a shame! Max attention!! Support is absolutly absent, he says a lot o stupid things, he promise to refund....maybe he has to refund half world as i see here! Really DANGEROUS!
Posted by web4u, 07-15-2004, 07:22 AM
YES, say something to me too!! What about the fraudolent license you sold me?? I am still waiting for the refund you promised ages ago.... Nice job, congratulations!
Posted by bdsnyder, 07-15-2004, 08:56 AM
OK.......and please note in your above statement you used the word ***** OR ****** This is from your ANNOUNCEMENTS PAGE: ------------------------------------------------------- DDI Hosting Now offers Email Redundancy Larry Stevens 04 Jul 2004 Centralized DNS System Complete Larry Stevens 02 Jul 2004 Subscribe/Unsubscribe Email: ------------------------------------------------------- I guess I should have signed up, then I "would have known" And your LAST DDI forum "NEWS" posting of this situation is from *** THREE ***days ago when you posted "Current Status and Situation: PLEASE READ" WHT is currently the ONLY source of DDI "NEWS".... 07-15-2004 01:38 AM (TODAY) I'm glad I signed up with WHT, otherwise I would'nt have known. And the "SPAM" excuse is lame. From your "Privacy Policy": "How We Use Information DDI Hosting may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by DDI Hosting and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with DDI Hosting and such affiliates, independent contractors and business partners. DDI Hosting may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of DDI Hosting, its trusted affiliates, independent contractors and business partners. " Last edited by bdsnyder; 07-15-2004 at 09:06 AM.
Posted by hyperhost, 08-04-2004, 02:40 AM
Well Larry Stevens does run and hide. When you finally get ahold of him, after you've lied to your clients for 3 days, he makes up excuses about being at an attorney. He told me this on the phone. I said Larry "since when are attorneys offices open at 11am, 1am hell 4am" and dont tell me you were sleeping cause you and i both know we stay up till damn near 5am my time EST everynight. Im tired of lies, im tired of excuses. To be honest i dont really beleive his g-mom passed away. It's an excuse to be away when the shizzy hit the fan about billing he had with the planet. I tried to stay with him after that fiasco, then 30 days later, wouldnt ya know it BAM down again for 24 more hours and not a peep then either. I told him i would stay after that first outage on one condition, that if it was going to happen again, that he at least call me. But i didnt get a call, im sitting here, handling phone calls from clients like crazy, emailing them about whats going on, maybe larry could have been doing the same thing i was doing huh? LOL i doubt it. Even after all this i tried to stay with him. Larry is one guy, he has a few different personailities on these forums and they are listed as his "techs" but they are not real people. I know this, i used to speak to larry on the phone and before he started screwing me, he was honest about alot of things. Like running the business from home, alone. There is nothing wrong with this of course, i do! But i dont make up stories to cover my butt, and tell people i have techs that i dont. I am pretty sure I never had dedicated boxes from him anyway, thats what good ole' virtuozzo is for uh larry? You seem to forget i got our server company to talk to me, they told me my IP address block wasnt even part of their system, but im not on a VPS am i larry? He tried to many times to convince me it was easy to tell if you were on a VPS, well after speaking with enough technicians at large companies like GNAX and even PLESK people, i now know this is not the case. I would expect someone with "more knowledge" than me about hosting to know this, and when that person tries to convince me that "you can tell" i know its a lie. So after all this, i tried to be nice, i considered him a friend, talked about stupid stuff. He even called me on several occasions about letters he had written and wanted to know "how they sounded". But i had to leave, i tried to remain civil, said i hoped we could work together on other stuff but i had to move my servers somewhere stable for the time being. That was about 8 days ago. I have numerous support tickets in his "support" system and LOL wouldnt ya know it, none get answered. The final straw was last week when he put his "new server tracking system" online and had me look at it on the web with countless other people. It's a database application he's having written to track server IP's usernames, passwords, anyway. WOULDNT YA KNOW IT, THAT NIGHT AFTER CHANGING THE PASSWORD LESS THAN 24 HOURS EARLIER FOR MY SERVER, SOMEONE LOGS INTO MY PLESK USING MY USERNAME AND PASSWORD AND FORWARDS ALL MY MAIL TO A HOTMAIL ACCOUNT AND BEGINS REQUESTING LOST PASSWORDS AT PAYPAL WHICH OF COURSE THEY DIDNT GET. BUT I WAS STUPID ENOUGH TO SET MY PAYPAL ACCOUNT TO THAT OF MY SERVER AND THEY TRIED IT, AND MANAGED TO TRANSFER $450 OUT OF MY BANK ACCOUNT! Only two people knew that password, myself and Larry. His little "server tracker" he showed to umpteen people probably took care of that. He made excuses like i told you to change your password. Larry your a friggin idiot in my opinion, you or a programmer you hired for a job has access to all that crap and they used it. and all you can say is, it wasnt us, it wasnt me. I know you run the company alone, you are the one that told me how to create fake admins in MB support remember? maybe instead of saying "it wasnt us. or told ya so" you could have said, hold on cliff, let me grab those server logs and track this guy down, you forget i had to come to you for that informaiton and listen to you for 5 minutes explain how it wasnt you first. You run it out of your house, you make excuses about answering machines being full, grandmoms dieing, lawyers working, and the only thing you dont do is take care of your clients once you have em moved to you. anyway I told him on messanger he was acting like a spoiled 3 year old, which im sure he knows. I LEFT BECAUSE ON MORE OCCASIONS THAN I CARE TO REMEMBER, I WAS TREATED LIKE I DIDNT MATTER BY DDI, AND ON FAR TO MANY OCCASIONS HAD VERY SHIESTY CRAP HAPPEN EITHER WITH MY SERVER, OR HIS BILLING SYSTEM WHICH IM STILL HAVING AN ACCOUNTANT GOING OVER MY BILLS, I WAS NEVER INVOICED THE SAME AMOUNT TWICE!!! Thank god i moved, I did like i should have done in the beggining and got my own servers through GNAX, they are all set up now larry. We lost 50% of our dedicated customers over this and 30% of our shared customers as well. We will recover though, we do mostly php application development anyway. Larry, you wont recover, cause you'll never start treating people right, and its so obvious to those here and to those you've mistreated its not even funny. You got a lot of knowledge and that sucks newbs in, but long term, your a shiesty piece of work that runs and hides when the grits get to thick. I am a little different, i glue myself to my phone and answer a call from every client at least once. Besides what else could i do? you had my servers so , i wasnt busy fixing em was I ? What about the trouble ticket i have had in for a modern bill license for a client of mine? you still never fixed it. and your mad that i left? are you stupid? what would you do? Take care larry, God bless you man, you need it.
Posted by N_F_S, 08-04-2004, 02:52 AM
Wow, I wouldn't think that he runs it at home.....interesting, hm , anyways I left him as well and bought own dedi, now I'm happy , no worries, 100% uptime so far since 23rd of July. N_F_S
Posted by KNL-BSW, 08-04-2004, 03:08 AM
Mr. Murphy, There was one ticket in our support system which was handled today, although I had previously asked someone to handle it. I have not run and hid as I have been working to get stuff done as I basically run this company much has to be done. As for your unsecure password of scanner1, it was never stored in the dconsole program we have under development. At this point that only tracks server names and IP addresses since we have not secured it. Your password is very simple. That is besides the fact that none of our employees nor myself gave out your password nor has anyone had access to our system. You blamed us for a mistake I mentioned to you more than once previously about having an insecure password then preceeded to call our company shiesty. The shiesty question here would be the person who would trust all his data to what is probably one of the first 100 passwords checked by someone trying to break into your system. Our methods of support are via support ticket and live chat on our site. This is the methods of support, past that it is by each employees choice whether they offer other methods. Not only do we state this in various places, but you have been told multiple times to put in tickets. I don't believe offering over a 60 day credit would be shiesty. Yes, we left the planet, yes we had problems with them. Yes we had to combined servers temporarily. The day you choose to leave was the day before we had 3 servers come up that cost us funds. It was your choice and we had provided the credits to make up for this issue so it is not a matter of money. Your reason for leaving was due to a mistake you made. When you make it again, which for your customers sake hopefully you won't, and it happens with another provider you will learn. You can say as you choose because web hosting talk is an open forum. But the lies that you spread will only come back to haunt you. [edit] I'm not angry you left. My problem was with your lies and decieved thinking that we released any such confidential information. Or the fact that you ever beleived "scanner1" was secure. [/edit] Sincerely,
Posted by peersignal, 08-04-2004, 03:32 AM
A few different personalities? You don't honestly believe that do you? I guess I'm not a real person. As I manage support for DDI, I can tell you the "techs" are in fact real people. Just because the owner works from home (which you will find 85% of the web hosting market does) doesn't mean anything. You obviously haven't heard of remote employees. As Larry has posted above, there was only one ticket in the system that hadn't been resolved. Not sure what you are inferring by putting support in quotations. As a beta tester of this system, I can tell you right now it wasn't configured to store passwords. IT DOES NOT STORE PASSWORDS FOR ANYTHING. The only thing it listed was IP addresses and server names. Your server's hacking was as a result of your own negligence in selecting a password that is a dictionary word. Your password was insecure, and I know for a fact you were warned to change it. The password wasn't obtained from the program because it wasn't published, the field doesn't even exist. Also, if you are running a hosting company, one would hope you would know how to get logs. The logs were not being held hostage; I gave you the instructions in a support ticket to access them. I'm not even going to address how disrepectful this is to say he lied about having a family member pass away. That is just cold, especially because you can't backup that claim no matter how hard you try. Perhaps you should ask Larry for an obituary or something if you're so deadset in belief that he was lying about that. Regards, Waylon
Posted by hyperhost, 08-04-2004, 03:37 AM
this was "cliff" till today who your the only one working there? other than the company your paying $35 a month to handle "tickets" for you. what was their name again i may want to use them? Here is a ticket i had in which you closed, matter of fact you closed all my tickets cause you got mad You will notice its never been answered, i have copied them all to a text file and am only lisitng one here for brevity. ok ill give you that, more like ignoring me like a three year old cause im moving servers, lol. no contact other than this post in 8 days, ya your service rocks larry! I beleive posting personal and private information about my account is a violation of your terms of service. Any company that would do this is DEFINATELY shiesty! LOL, you will release it here, why not somewhere else? This is where the problem comes in larry, you think its everyone else's fault. this is why i left. 1. 24 hours down time for your billing errors 2. 24 hours downtime for abuse issues (this was given first hand to me by the planet) 3. losing me a dedicated box customer due to YOUR problems. 4. putting my box and all three other boxes i had with you on the same box for over a week while you scrambled for money to get more built to hold us. GNAX said they had plenty of hardware, why did you tell me they were waiting to build our systems? 5. consistant lies like your telling here. 6. inconsistant billing amounts. 7. losing me 30% of my shared hosting customers due to YOUR problems. 8. Ignoring my requests for service. 9. Ignoring and closing my tickets without responding to them. Face it larry, your to emotional to run a company. You can't get mad at people for being mad at your about YOUR problems. Then when they try to stay loyal as long as they can, but have to move on, ignoring them even more. You just plain ole' suck bro.
Posted by peersignal, 08-04-2004, 03:40 AM
READ my post on page 10, it's the last one on the page. Regards, Waylon
Posted by KNL-BSW, 08-04-2004, 03:40 AM
I guess I need to answer one more thing, then the rest of this Mr. Murphy isn't worth my time. McCall, ID Heikkila Funeral Chapel (208) 634-2220 Beverly Budge Franklin June 29th, 2004 McCall Cemetery Buried on July 6th, 2004 Buried Next to Robert B. Franklin The hospital might verify also: McCall Memorial Hospital. If you want further verification you can contact "The Idaho Statesman" out of Boise, ID or "The Star-News" out of McCall, ID and request a copy of the obituary. It is hard enough losing my Grandmother, but to then have someone discount she died is just sickening. It truly tells of a persons personality.
Posted by KNL-BSW, 08-04-2004, 03:42 AM
That password was already violated and no longer secure. You even admitted that and that you had changed your password.
Posted by web4u, 08-04-2004, 03:43 AM
I have one ticket one month old!! I know your customar care is not so good (like your services and seems like your honesty too)... Your ticket system seems to work only to send your excuses (financial problems, servers out of order, upgrades failed...and much more) But to solve a problem what do a customer must do ?!?!?!
Posted by KNL-BSW, 08-04-2004, 03:47 AM
The Planet lied to you. I will say that straight up. And I will say we have talked with an attorney and are considering options. 1. It was not our billing issue the first time. 2. It was not an abuse issue the second time. 3. They released private and confidentional information. I released a password you stated you had changed and had already been fully violated and was insecure. If you were still using that password for anything then I feel sorry for anyone around you that you could have blamed prior to this for it being hacked again. If it is hacked again, feel free to blame us as we did not release the password until after it was already fully insecure. Past this I will not say more to this. This is stupid. It is an unsecure password that somebody hacked which means it doesn't matter where it gets posted, unless somebody is that unsecurity concious that they kept that password.
Posted by hyperhost, 08-04-2004, 03:50 AM
Never said it was a lie, just that i personally didnt beleive it. maybe if you could get your head out of larry's a dark place you could read Besides, ive addressed the support issue thing, thanks velostream for answering that one ticket . too bad larry doesnt assign you to ALL his tickets, then maybe the five i had open for service would not have either been a: deleted or b: closed without answer. If ya need me to paste em here so you can see i was the only one who ever wrote anything in those tickets, and got them closed anyway i can. I think what your problem here is that you dont know the communication myself and larry have had. When my tickets go unanswered for DAYS, i contact him on messanger (no answer), then by phone (were all familier with this lol - NO ANSWER), then by email (guess what? NO ANSWER) He has no problems getting you on here quick to help "support" him in this forum, why cant he move just as quick to support us with his service? LOL, Later guys. Nuff air wasted on a bad experience with DDI.
Posted by peersignal, 08-04-2004, 03:58 AM
Respectfully, Cliff, by saying you don't believe it, you are calling Larry a liar. Flat out. I know more than you are aware. Since I'm a manager with the company, I am part of the company. Pertinent information is passed onto me; the day that your server was hacked, I was informed the moment I signed online and was asked to do everything in my power to help you out, even though it was your fault for using a password that wasn't secure. Sir, I am not here by Larry's request. I am here on my own accord because I am connected to this issue. He hasn't asked me to support him because he doesn't need me to support him. [/QUOTE] One final word, I hope that this is not a reflection of the way you run your business. Because if it is, I feel sorry for your customers. But that aside, I wish you nothing but success in your online ventures. Regards, Waylon
Posted by hyperhost, 08-04-2004, 04:07 AM
Whats passed on to you is what larry tells you, unfortunately your not as adept as some of us at telling truth from lie. We have a saying here, "if it smells like crap, and it looks like crap, lol then its probably crap!" Also, if you were doing "everything in your power" why did you take 48 hours to answer a ticket for server log copies? Why did you never contact me for specifics about the attack? Bro i dont know about most people here but your not blowing smoke up my butt. On a final note Your can honestly sit there and be concerned for my customers and not for DDI's OMG LOL stop YOUR KILLIN ME!!! And do yourself a favor, and distance yourself from DDI, linking velostream to DDI is probably, either now or in the future going to be bad for your business. Besides all larry had to do was answer sopme form of message for me, then i would not be here, in this forum. He left me no choice, he would not answer tech support but he can come here within 10 minutes of my first post and answer it LOLOLOLOL.. Later guys.
Posted by jehuDC, 08-04-2004, 01:15 PM
not to derail this thread at all... but i'm having serious difficulty contacting DDI. i was very surprised to see them posting on here today. Larry & Waylon - both of my domains (blanksky.com & dcstreet.com) have been down for 2 days. i can FTP in just fine and recieve email. they are redirecting to some random root page. i've tried calling, but your voicemail box is full and no one answers the phone. i've tried emailing, but it all gets bounced back to me. i was able to log a ticket this morning, but i haven't heard anything from you guys and i can no longer access ddihosting.net please help!!!!!!
Posted by bdsnyder, 08-04-2004, 01:28 PM
DDIHOSTING is ***** DONE **** !!!! Time to stick a FORK in UM !!!! CheckDNS.NET verifies www servers Checking HTTP server www.ddihosting.net [65.254.59.212] HTTP server www.ddihosting.net[65.254.59.212] answers on port 80 Timed out waiting for data CheckDNS.NET verifies www servers Checking HTTP server www.ddihosting.net [65.254.59.212] Error connecting to HTTP server www.ddihosting.net [65.254.59.212] port 80 : timed out waiting for connection
Posted by Plexi_Hosting, 08-04-2004, 01:31 PM
I'm not getting any response via http either. However, I must point out that checkdns.net is often wrong when reporting HTTP and gives the timeout issue. I did check via other means and found that in this instance it is correct currently EDIT: we are talking only about www.ddihosting.net here, NOT the sites hosted by them. There should not be any confusion here as that might give people the wrong idea. See Harsha's post - her sites (and others') are all up fine. Just a small percentage of people seeing timeouts accessing DDI's main site. Much smaller issue. Last edited by Plexi_Hosting; 08-04-2004 at 01:44 PM.
Posted by peersignal, 08-04-2004, 01:40 PM
I can access your domains fine from this end. The past 3 days we have been transferring accounts from the old cPanel server, Charybdis, to the new cPanel server, Blair, because of some problems with Fedora Core 2 (having to reboot Charybdis every 3-4 hours). An email was dispatched to all customers announcing this move on Saturday. As for ddihosting.net, I also don't have a problem accessing it. Perhaps clearing your cache might work. Regards, Waylon
Posted by NeoGen, 08-04-2004, 01:41 PM
Guys, I have a reseller account with DDI and all my sites are up and running fine. I haven't noticed any downtime during last 10 days. Just had a blip last saturday in MySql for about 20-30 minutes, when they moved my sites from one server to other. Regarding mails there was an issue for some time (6-7Hrs), but it was my mistake as I didn't deleted my sites from old server and that was catching the mails. Else so far everything is fine for me atleast.
Posted by bdsnyder, 08-04-2004, 01:47 PM
And **** YOU'RE **** in charge of Customer Support !!!! The site is **** DOWN **** , next you'll be telling customers to reload WINDOWS !!!! From websitepulse.com 30 secs ago: WebSite Test results URL tested: www.ddihosting.net Status: Connection error - Connect timeout on IP number 1 Server Status: Connect timeout on IP number 1 Response time: 60.0309 seconds
Posted by NeoGen, 08-04-2004, 01:54 PM
Oh just posted after Waylon. Yup I got the mail announcing the move of servers, though a long one. But I was not suppose to do anything during that move. I just verified that everything has moved and was suppose to delete my old accounts from old server. But, even I am not able to access DDIhosting.net site, have you moved this also to a new server?
Posted by peersignal, 08-04-2004, 01:56 PM
Please calm down. Being angry and upset isn't going to help anything. I resent what you have just said to me. I now cannot access ddihosting.net, but I was able to access it earlier which is why I said that. I don't know why it's down, but the other servers are up. Yesterday the server that hosts ddihosting.net was hit with what appears to be a DDoS attack, but the domain was moved to a new server yesterday as far as I know. I'm waiting to hear back from Larry about why it's down at the moment. Regards, Waylon
Posted by NeoGen, 08-04-2004, 02:01 PM
I hope DDI's clients were not impacted. It seems that only DDIs website was impacted. So there is no point in getting upset and feeling angry. BTW, I checked all my sites, for sure they are up and running. Editing this post to add that DDI's site is also up now. I think DDI Doesnt need any siteuptime stats as there are people who are actively monitoring every second of DDI. LOL
Posted by bdsnyder, 08-04-2004, 02:08 PM
Get over it. "Waylon is now the new Support Manager for DDI Hosting" Then **** YOU **** , of ALL people should be informed and on top of the situation. And NOT be responding with "well, it works for me" type of answers.
Posted by peersignal, 08-04-2004, 02:11 PM
I am treating you with respect, I expect the same in return. Just because I'm the Support Manager doesn't mean I'm on top of everything. This is an administrative position. As Support Manager I oversee the other technicians and make sure they work during the times they are paid to work; I'm not a Server Admin. Larry runs the business and manages the servers. My information comes directly from him. If I knew what server the domain was moved to yesterday, I could reboot the machine. But since I don't have that information, I have to wait for a callback from Larry. Besides the fact that you cannot access ddihosting.net, can you access your domains? I can show screenshots of your domains working from this end if you don't believe me. Regards, Waylon
Posted by peersignal, 08-04-2004, 02:17 PM
ddihosting.net is now working. Regards, Waylon
Posted by NeoGen, 08-04-2004, 02:17 PM
Hey man ddihosting.net is up and running fine!!!
Posted by jehuDC, 08-04-2004, 02:47 PM
i can neither access ddihosting.net nor either of my domains... i've had a few friends across the east coast try it as well. i've done an ip flush and restarted windows. have you responded to my ticket?
Posted by peersignal, 08-04-2004, 02:53 PM
I'm on the West Coast and I just went to it right now, after clearing my cache, and it's working fine. Traceroute: Ping 65.254.59.212 [ddihosting.net] Round trip time to 65.254.59.212: 32 ms Round trip time to 65.254.59.212: 44 ms Round trip time to 65.254.59.212: 30 ms Round trip time to 65.254.59.212: 29 ms Round trip time to 65.254.59.212: 29 ms Round trip time to 65.254.59.212: 30 ms Round trip time to 65.254.59.212: 30 ms Round trip time to 65.254.59.212: 30 ms Round trip time to 65.254.59.212: 29 ms Round trip time to 65.254.59.212: 31 ms Average time over 10 pings: 31.4 ms
Posted by jehuDC, 08-04-2004, 03:10 PM
i feel silly having this conversation on a bb, but i've gotten no response to my ticket at ddi. in fact, i can now view the front page of ddihosting.net but when i attempt to login, i get this: please go to either blanksky.com or dcstreet.com. you will see that the sites are not DOWN, but they are bringing up some indexless page. all my files are in place according to FTP. my best guess is that there is some DNS issue that is causing both domains to point to some random root directory. sorry for the confusion. please help!!
Posted by jehuDC, 08-04-2004, 03:56 PM
are any of you west coast folks actually seeing MY sites? or just an index page? (as seen in screencap below) http://www.egoinc.org/onhold/1.gif Last edited by jehuDC; 08-04-2004 at 03:59 PM.
Posted by jehuDC, 08-04-2004, 03:57 PM
4th post
Posted by Plexi_Hosting, 08-04-2004, 04:00 PM
I'm on the east coast and I see your site, not what is in your screenshot. Hope that helps.
Posted by bdsnyder, 08-04-2004, 04:39 PM
I was seeing JUST the default directory index as in the image above on ALL three of your sites up until about 5 mins ago. Your sites seem to be loading fine now......
Posted by jehuDC, 08-04-2004, 04:44 PM
the weird part is that's not MY default directory. all my files are exactly where they should be. dunno who's site that was. waylon finally replied to the ticket i submitted this morning: i'm happy that things are on their way back to normalcy, but it would have been nice to know that this move would cause a 32 hour outage.
Posted by stephosting.com, 08-05-2004, 09:23 PM
Larry its a excellent people but have several problems with his servers, time ago im customer of ddihosting but now i have another supplier for the problems that this company have, all the weeks at least 1 hour down....
Posted by web4u, 08-06-2004, 06:47 PM
It's normal, it's ddihosting!!
Posted by puntademita, 08-09-2004, 01:52 PM
We cannot get into billing or DDI it appears as if they do not exist. Anyone else with the same problem?


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