Managed DC Down

Portal Home > Knowledgebase > Articles Database > Managed DC Down

Posted by Dan Grossman, 08-24-2004, 01:02 PM
Ugh, this certainly hasn't happened since I got my server there in April. Can't resolve managed.com, can't ping my server, it's all just dead.
Posted by hostbox, 08-24-2004, 01:03 PM
DEAD HERE
Posted by nicmo, 08-24-2004, 01:04 PM
205.209.134.* dead....
Posted by DeltaAnime, 08-24-2004, 01:05 PM
66.79.190.x is dead ~Francisco
Posted by Sasuke, 08-24-2004, 01:05 PM
Dead here as well, same range as Nicmo.
Posted by adidasrta, 08-24-2004, 01:06 PM
65.75.128.10x same here.
Posted by Jon69, 08-24-2004, 01:06 PM
And here. Hope it doesn't last too long.
Posted by hostbox, 08-24-2004, 01:07 PM
205.209.148.* down
Posted by Iggy, 08-24-2004, 01:07 PM
66.79.187.* is dead, can't get to managed.com either from Comcast. Anyone have any word from Managed?
Posted by Dan Grossman, 08-24-2004, 01:08 PM
65.75.129.*... can't get anywhere into the building.
Posted by nicmo, 08-24-2004, 01:09 PM
took half an hour last time a big wipe like this happened.
Posted by Homer-HB, 08-24-2004, 01:09 PM
Friend just asked me to check if his server was down, it sure is. Managed fools.
Posted by Dan Grossman, 08-24-2004, 01:11 PM
If it lasts more than a few minutes, it'll break my 4 months 100% uptime record at Alertra.
Posted by Homer-HB, 08-24-2004, 01:12 PM
Now that would suck, HARD. :|
Posted by rileez, 08-24-2004, 01:13 PM
JUST when I was backing up data to move it to my new provider!!!!!!!!!! Now I gotta do it all over again when it comes back up. Oh well, the life of an admin
Posted by Mark_YH, 08-24-2004, 01:14 PM
If an outage lasts one second it breaks a 100% uptime regardless of whether or not your monitoring service checks often enough to catch it...
Posted by IdleServ, 08-24-2004, 01:15 PM
I think its time to leave managed and forget they ever existed
Posted by Homer-HB, 08-24-2004, 01:16 PM
They are back, but pings are 400+.
Posted by adidasrta, 08-24-2004, 01:18 PM
A while back there was a post about some owner was starting up the company, building it up then selling without customers knowing. I got a bit scared when i called 1-888-858-8889 ....then i realized it was 585-8889
Posted by hostbox, 08-24-2004, 01:19 PM
The network seems to be a friggin YoYo http://img49.exs.cx/img49/1264/dead4.jpg
Posted by Dan Grossman, 08-24-2004, 01:19 PM
A couple minutes downtime per quarter of a year means it's time to leave? Can't afford Rackspace, so I'll stick with 99.9+% providers.
Posted by magaf, 08-24-2004, 01:21 PM
what is going with managed! it is down! i have many of clients which are calling me non stop <<< Mod Note >>> Thread edited. Learn some adjectives if you want to post on this forum. Profanity will not be tolerated. Last edited by SoftWareRevue; 08-24-2004 at 02:33 PM.
Posted by Iggy, 08-24-2004, 01:23 PM
It's more than a couple minutes. In the last few months there've been 3 or 4 incidents one of which took more than an hour to resolve itself from my local connection. So it's cause for concern. If there was some info about what exactly is happening I might be less concerned.
Posted by hostbox, 08-24-2004, 01:24 PM
I don't care, we get what we pay for and that's about it.
Posted by Dan Grossman, 08-24-2004, 01:25 PM
Maybe for web host types I just have Alertra for the hell of it. The server is hosting a couple million counter images per day, a few thousand free website guestbooks, a couple hundred thousand ads with a free ad serving service... plus some ecommerce sites. A few people might notice it being down even if my uptime monitor doesn't show it.
Posted by 6310, 08-24-2004, 01:25 PM
RUN!!!!!!!!!!!!!!!!
Posted by DeltaAnime, 08-24-2004, 01:25 PM
most of those outages were when they installed new lines (the XO time was a pain in teh *** for sure). I thought i remembered someone posting that they were getting global crossing sometime in the summer, so maybe that's it? I dunno, but let's not start up the rumour mill quite yet ~Francisco
Posted by blockcipher, 08-24-2004, 01:27 PM
Why don't you call them? I'm sure they have the answers. Not us
Posted by hostbox, 08-24-2004, 01:27 PM
do you know how to take directions? Go further left bottom side, OUTAGES FORUM
Posted by Homer-HB, 08-24-2004, 01:30 PM
Totally down again for me now.
Posted by Iggy, 08-24-2004, 01:30 PM
Yeah, there's nothing too important running on the machine I have there (my website, secondary mail, for instance but it doesn't inspire confidence. To be fair I haven't had anything but good service from their support and slipped in the machine just behind the last batch of problems they had 6 months or so ago so maybe this is par the course. If it's planned maintenance I'd have liked to have been notified. If it's unplanned I'd like to be able to get some info on what's going on. That's it. That's really all I'm asking for. Last edited by Iggy; 08-24-2004 at 01:35 PM.
Posted by sirius, 08-24-2004, 01:31 PM
Ok, we really don't need the temper tantrum and child-like language. If their down, try sending them an e-mail or contact them via their office number. Other than that, there's nothing we're able to do for you. Good luck! Sirius Last edited by SoftWareRevue; 08-24-2004 at 02:34 PM.
Posted by ranjitbhar, 08-24-2004, 01:32 PM
Glad I checked this thread, I just got a new high speed net connection and was gonna thrash my local ISP! Here from India its 100% packet loss, Techs at managed.com get up.........
Posted by magaf, 08-24-2004, 01:35 PM
i wont call em , i do not even live in US, Im pretty sure that hundred of people have done it already. it is really annoying ,how that BIG company can get down like that. i guess it is the first and the last time!
Posted by dragon2611, 08-24-2004, 01:36 PM
well thats reassuring esp as i've orderd a server from them this morning! kida off putting now lol
Posted by magaf, 08-24-2004, 01:36 PM
sorry for my bad language, im quite angry with them :/
Posted by rickyram56, 08-24-2004, 01:37 PM
I was with managed for 4 days and left. They have really bad support.
Posted by The Broadband Man, 08-24-2004, 01:37 PM
I think there is an issue with all of the west coast? ...maybe?
Posted by nicmo, 08-24-2004, 01:41 PM
at least their site is up now...
Posted by Homer-HB, 08-24-2004, 01:41 PM
Back again with normal pings. For how long is anybodys guess.
Posted by IGobyTerry, 08-24-2004, 01:41 PM
Did you expect 100% uptime for $75 a month? This is what you get when you pay little.
Posted by volume, 08-24-2004, 01:42 PM
my server down too 66.79.xx.xx i can't email their support because their website down either
Posted by DeltaAnime, 08-24-2004, 01:43 PM
66.79.190.x is back for me normal pings, also ~Francisco
Posted by hostbox, 08-24-2004, 01:44 PM
Back up!!!
Posted by Iggy, 08-24-2004, 01:44 PM
Yep. Looks like it popped back on. So 45 minutes from the beginning of this thread?
Posted by The Broadband Man, 08-24-2004, 01:44 PM
Its not just manaaged.com - some of the other ppl on above.net and xo are down too
Posted by Homer-HB, 08-24-2004, 01:45 PM
[18:05:18] Storm: hi [18:40:03] iHomer: its back Roughly 40 min then.
Posted by Acsiak - Andrew, 08-24-2004, 01:46 PM
Managed is up for me, I'm in France though. But you should contact them; they will be able to help. Not us.
Posted by Homer-HB, 08-24-2004, 01:47 PM
Pings just went bad again... Reply from 205.209.140.*: bytes=32 time=666ms TTL=49 Reply from 205.209.140.*: bytes=32 time=617ms TTL=49 Reply from 205.209.140.*: bytes=32 time=578ms TTL=49
Posted by ranjitbhar, 08-24-2004, 01:47 PM
Its back up now, I guess outage lasted for about 35-40 minutes.
Posted by hostbox, 08-24-2004, 01:53 PM
Seems normal
Posted by Iggy, 08-24-2004, 01:55 PM
Good from here 64 bytes from 66.79.187.xxx: icmp_seq=1 ttl=51 time=47.865 ms 64 bytes from 66.79.187.xxx: icmp_seq=2 ttl=51 time=31.675 ms 64 bytes from 66.79.187.xxx: icmp_seq=3 ttl=51 time=34.283 ms 64 bytes from 66.79.187.xxx: icmp_seq=4 ttl=51 time=46.439 ms
Posted by ranjitbhar, 08-24-2004, 01:56 PM
Everything normal on my end, my server pings are fine and even pings to managed.com are normal for me.
Posted by magaf, 08-24-2004, 01:56 PM
uff works (but thats no reason to be hapy ,though)
Posted by sirius, 08-24-2004, 01:57 PM
Interesting... looks like XO's routes dropped entirely....
Posted by Homer-HB, 08-24-2004, 01:57 PM
It is now, got better after a couple of mins.
Posted by girl.conf, 08-24-2004, 01:58 PM
I've been up for 10 minutes with no packet loss (: It'll be a good day after all...
Posted by DeltaAnime, 08-24-2004, 01:59 PM
I love hte fact that you bolded the 666 Woulda been better in red or soemthing, though Pings are good, download speeds seem better, actually. At schoo, i can now get 550, while before it was just over 400. Could just be the ISP my school uses -shrugs- ~Francisco
Posted by RossH, 08-24-2004, 02:06 PM
did anyone not see this coming?
Posted by The Broadband Man, 08-24-2004, 02:07 PM
Yeah I saw that because one of my friends has a 100mbit commit in Equinix and it dropped
Posted by DeltaAnime, 08-24-2004, 02:10 PM
Uh, no? It wasen't managed's fault that above and XO hit the wall entirely. If you looked at the post before, you'd seen that soemone posted TP routes showing xo was borked. Managed has been solid for the past 3 - 4 months for me, with little or no problems ~Francisco
Posted by Joshua, 08-24-2004, 02:11 PM
Could you please show me one host who was affected besides Managed.com? From what I see, no other hosts using XO/Allegiance, or AboveNet were affected, anywhere else in the country. This was an isolated issue affecting Managed.com only. What Equinix DC is your friend in, and what is one of his IPs? Even if XO did go completely down, Managed.com has 2 (yes, 2) other providers in a BGP mix. If XO did go down, and take Managed.com's entire network with them, Managed.com would prove to have a very BAD network engineer.
Posted by sirius, 08-24-2004, 02:15 PM
I couldn't trace to any XO site...
Posted by ranjitbhar, 08-24-2004, 02:18 PM
I dont know if this is related but when my server at managed.com was down I was trying to access www.layeredtech.com but could not access during the outage now its loads fine.
Posted by IGobyTerry, 08-24-2004, 02:18 PM
I know XO didn't go completely down as I'm on a T-1 line through them and we didn't have any downtime here at the office.
Posted by Joshua, 08-24-2004, 02:20 PM
Could've been isolated to XO San Jose, but it's not a national XO issue. If that is the case, I applaud Managed.com's network engineers for building a very redundant network that can handle one of their lines being down... oh, wait... They didn't handle it well . When I had a server at Managed.com, XO went down, and had a negative toll on the rest of their network. It's nice to see that nothing's changed over there.
Posted by Joshua, 08-24-2004, 02:21 PM
LayeredTech.com is located at ThePlanet, on ThePlanet's bandwidth mix. There's no XO in their mix, nor are they associated with Managed.com. The MRTG on my LayeredTech server shows no downtime at all since I got the server .
Posted by Dan Grossman, 08-24-2004, 02:44 PM
Uptime Monitoring Since: 2004-05-04 Uptime: 99.963%
Posted by josue, 08-24-2004, 02:48 PM
Im in above.net and i experienced about 10 minutes outage. Not all the 35-40 the people at managed suffered.
Posted by ericabiz, 08-24-2004, 03:10 PM
We are at AboveNet SJC3 on the north side of San Jose and did not experience any outages today. In fact, there has been no network downtime at all at SJC3 since we started hosting there in April 2003. A couple of colocation providers are out there claiming they are at "an AboveNet datacenter" when they are really in the same datacenter as Managed.com (a former AboveNet datacenter without the same 100% network/power uptime guarantees as AboveNet SJC2 or SJC3.) If you have bought into these dishonest claims, you may have been affected by a network outage today (as it appears to have affected other providers in that same building.) Moral of the story: do your homework before selecting a "too good to be true" dedicated server or colocation provider.
Posted by ericabiz, 08-24-2004, 03:18 PM
Whoa. I just read your website and that's some major false advertising there, buddy. (A bunch of it was taken from our site, in particular the "same datacenter as Google and Sun Microsystems" bit.) I don't know if someone else lied to you or if you're just misinformed, but you're on the Managed.com network. This is not the same datacenter that we are in (AboveNet SJC3 on the north side of San Jose), and it is most certainly not the same datacenter that Google and Sun Microsystems reside in (also SJC3). If you were truly at SJC3, you would not have experienced downtime today. Please remove the false claims from your website. Thank you.
Posted by Joshua, 08-24-2004, 04:37 PM
From your site:I don't know what a reductant flywheel generator is, but where can I get one? It sounds cool, especially the part about the generators running 24/7 . You're hosted at Managed.com... Get real...
Posted by sirius, 08-24-2004, 05:25 PM
You don't have reductant flywheel generators? Man... and I thought you ran a top notch business. Boy was I wrong! Sirius
Posted by Mark_YH, 08-24-2004, 07:14 PM
Come on guys, the reductant flywheel generators are a specialty of the Dell Duct Tape Guy, you guys really need to step up to the 21st century....
Posted by sirius, 08-24-2004, 08:05 PM
I thought it was similar to the flux capacitator, which happily runs my entire data center. Thanks for setting me straight. Sirius
Posted by Joshua, 08-24-2004, 10:48 PM
If it's made with duct tape, it has to be good I've driven in the rain (On the Jersey Turnpike), with duct tape covering a hole smashed in my windshield by vandals. If it can handle that, it can handle a power outage
Posted by BigBison, 08-24-2004, 11:46 PM
You're all wrong! Reductant generators power the Heisenberg Compensators.
Posted by Mfjp, 08-24-2004, 11:51 PM
We're in XO and we have no problem as well. Managed.com's XO transit feed off the MAR1 routers at XO's Fremont Superpop, try tracing ebay next time when you see that happen.
Posted by desman, 08-25-2004, 08:22 AM
Sorry mate, but if youre not prepared to call them because their not in your country thats your problem Not theirs Get a host in your country mate...
Posted by desman, 08-25-2004, 08:33 AM
You know what gets me going All these outsiders (guess what, Im one Im an Aussie) anyway People that complain and wont ring the data centre because it costs too much. They should be hosted by their own country and stop bitching about the Top US companies.
Posted by magaf, 08-25-2004, 09:09 AM
hi. 1. there is a language barrier 2. in Poland you wont find any interesting offer , if any exist they are too expensive.
Posted by Joshua, 08-25-2004, 03:44 PM
Be careful with your wording - Managed.com is in NO WAY one of the top US server companies. It's nowhere close to the top players in terms of number of servers, and nowhere close to the top in terms of bandwidth providers, capacity, or network uptime. -Josh
Posted by sirius, 08-25-2004, 04:22 PM
You know this going in to it... which means, you know you can't call them if you run in to trouble. Sirius
Posted by tiger0516, 08-26-2004, 10:00 PM
follow up: After restart apache, it works all right. >My box in managed.com is still unaccessible Last edited by tiger0516; 08-26-2004 at 10:09 PM.
Posted by Dan Grossman, 08-26-2004, 10:02 PM
That doesn't have anything to do with a network issue 2 days 9 hours ago. You should contact managed.com.
Posted by magaf, 08-27-2004, 04:40 AM
indeed hehe
Posted by desman, 08-27-2004, 04:48 AM
I am in no way defending them, I used managed.com once, their services didn't suit my needs, I use SM/TP My point is simple If you use a data center outside your country you must be prepared to call them once and a while Otherwise, get one in your country if it costs too much for you to call them. Joshua, sorry for my bad wording it was not intended Last edited by desman; 08-27-2004 at 04:53 AM.
Posted by desman, 08-27-2004, 04:50 AM
Sorry, double post... Mods please delete this