Shared Hosting
Shared Hosting
This is the Plesk default page
If you see
this page it means:
1) hosting for this domain is not configured
or
2) there's no such domain registered in Plesk.
For more information please contact
Knowledgebase
Portal Home > Knowledgebase > Articles Database > Eryxma Down [Merged]
Eryxma Down [Merged]
 |
 |
 |
Posted by EasterGift, 04-06-2004, 01:39 PM Hello, I have a reseller account on there Plesk server since more than one year. Now, since last 2-3 days they have continues problems on this server. We had opended few tickets & tried to contact them on AIM but we did not received any reply. There forum was full of complaint till yesterday. Now they had closed it & also the home page, eryxma.com, is also not working. Non of the service on server is working at this time. Our clients are complaining as this is hurting their business, as well as ours. I think, Eryxma, is one of the worst company & soon going to create a history like Cyberwings did. Now they are sending billing invoice, which indeed looks like a fraud. They are making fraud like Cyberwings did few years back. Eryxma Suck....
Posted by binaris, 04-06-2004, 08:22 PM Limynali, I'm sorry you're experiencing problems there. I still talk to Patrick on a regular basis and will try to convey a message for you as soon as possible. You can try getting ahold of Joe at (888) 471-9683.
Posted by NexDog, 04-06-2004, 10:55 PM http://eryxma.com/ is up for me. Hope you get your issues ironed out. (Forum is down for "database repair" )
Posted by binaris, 04-06-2004, 11:23 PM Oops, wrong person. Pat's in the process of moving, I believe, and Matt is on vacation. Your best bet will be calling that number.
Posted by harraton, 04-08-2004, 08:54 AM Eryxma still appears to be down. The 888 number you provided does not work, nor does the phone number they have in the title of their main page. Eryxma Networks - Call us today at 1-(617)-395-4142 Does anyone know what's going on? Eryxma is down frequently.
Posted by NexDog, 04-08-2004, 09:11 AM Yep, it does appear down now.
Posted by binaris, 04-08-2004, 08:39 PM http://corp.eryxma.com/nagios/ (69.41.238.226) Patrick put this online not too long ago, you should be able to get some service/host info from there. I'll see if I can find any of the other numbers again...
Posted by binaris, 04-09-2004, 08:11 PM Their latest number is (281) 627-8093. EDIT: One more... (281) 748-7683 Last edited by binaris; 04-09-2004 at 08:19 PM.
Posted by DDoodler, 04-09-2004, 08:13 PM Thanks a lot binaris... that should prove to be very helpful to all of us Eryxma customers...
Posted by Soze, 04-10-2004, 03:53 AM After a lot of downperiods last month (luckily most of them where not much longer than 1 hour), my site is down now for about 17 hours. It appears that the whole hn7 node is down (when looking at traceroutes). The real problem is that I did not receive any reaction from support (I already informed them more than 16 hours ago in different ways). I just need to know something, e-mail is very important for me right now.
Posted by maxhest, 04-10-2004, 10:50 AM The main site is up including support area.
Posted by Fibe, 04-10-2004, 12:12 PM 5 days ago, our server started acting weird. The mySQL databases would stop running. We had a VPS account. Anyway we found out it was a memory problem and we contacted eryxma. They shut down account and said they were gonna fix it. They turned it back on without fixing, and then few hours after that shut it down again. That was 5 days ago. Since then they have ignored all of our e-mails, tickets and messages over aol and msn. They are also not picking up their phone. We are extremly angry, since we just want to get our files from server so we can move on. What the hell is going on? And what can we do about it?
Posted by ayumi, 04-10-2004, 12:17 PM My site (on HSP CP) is down for 24 hours. As for HSP CP, it works good till last March, but there were some downtime in this week. I hope them to be come back.
Posted by squeak, 04-10-2004, 12:45 PM I know this doesn't help you *now*, but if your bandwidth will allow it, I suggest getting yourself something like CURL and writing yourself some nightly scripts that will archive your site's data and pull it to your home system automatically. I learned this lesson several times after having my data go AWOL because of a webhost. Since then I've never lost more than 24 hours. At one host I used mysqldump, tar, and mutt to e-mail myself the nightly backups every night, and at my current one I use a VBS script on my home system that uses curl in conjunction with a cron job that runs mysqldump and tar on the host to get myself a backup nightly without any effort on my part. My data only consists of about 150MB compressed so I'm only using about 4.5GB of my bandwidth monthly and IMO that's a small price to pay for peace of mind. I'd be more than happy to help you out in setting this up when you get your site back in your posession.
Posted by binaris, 04-10-2004, 01:07 PM http://www.webhostingtalk.com/showth...hreadid=257215 Another Eryxma thread, Fibe... get me on AIM if you don't get a reply from Joe anytime soon.
Posted by colorteck, 04-10-2004, 01:17 PM Take a move to www.ev1servers.net and get a better deal and response. Good luck!
Posted by ayumi, 04-10-2004, 08:39 PM My VPS (HSP CP) at eryxma is getting back online now. As squeak said, I need a backup every day.
Posted by binaris, 04-10-2004, 10:18 PM sandee29, these are not dedicated servers... That comment was way OT, regardless.
Posted by placrosse, 04-12-2004, 10:19 PM For those interested, I have tendered my resignation at Eryxma and have made an announcement regarding it here: http://www.webhostingtalk.com/showth...hreadid=259713
Posted by phlojo, 04-13-2004, 10:37 AM yeah, leave eryxma.com they suck! joe is kinda cool, when he actually answeres your messages... but the servers are slow, overloaded and they go offline very often.... I've got a new account with tektonic, and am about to cancel my eryxma vps...
Posted by dsotmoon, 04-13-2004, 07:49 PM hollow cow! I really dont understand those that have alot going for them, yet they just let it go
Posted by capnqwest, 04-14-2004, 03:19 AM Thanks Patrick for confirming what many have suspected. You and Matt were great and I wish you luck in the future. I would advise all us Eryxma customers to check your statements carefully as Joe has done some extra billing recently. Luckily, I have moved all of my clients over to a dedicated server for the time being but I still feel really deceived.
Posted by nova9, 04-14-2004, 08:57 AM I would like to confirm that. My billing was to recycle in April 5, though on March 28 I saw a charge from Eryxma. I thought that maybe they did some changes for better adjustment, the amount was the same and the date was only a week before. However, when I saw an invoice generated on April 4, I immediately (in less than 30 seconds) sent an urgent ticket to the billing department address, to prevent another charge. Since then, after numerous e-mail requests and AIM messages (shiekron, was up for a day until yesterday and for almost seven hours today), not a single reply. My account is up and functioning without problems, but I already notified my bank to refuse another charge from Eryxma. I still can claim the money from the extra invoice generated on March 28, since my credit card statement will arrive next week, therefore I have 30 days to file a compaint and deny the charge. I wonder how Josuee (or what the hell it's his name) will try to resolve this. I also have good experience with Patrick, which was always helpful, but the only complaint is this: Patrick, if you knew the truth (the shang story etc), why didn't you warn us before? For how long you knew the real situation? Very sad situation. It's not that the kid actually intented to steal people (I don't believe it, for 2 years I never had any problems), but he is absolutely in no position to run a business dealing with professionals
Posted by ljprevo, 04-14-2004, 09:10 AM I know this is off subject here, but a few years back I was looking for a certain script. I came across a post on Modernbill's forums and this guy, who happen to be eryxma.com, was selling a script. He sold me a program he claimed he made. This was to be for a Ensim server. After getting the code it would not work right. After researching the code it was a program that was made for a cobalt Raq that they tried hacking for ensim and passing it off as their own, even with the author of the cobalt based software still in the credits of some files. I confronted them about fraud and they promptly refunded my $$ and apologized to me, seeing after I informed the original author of the software. Last edited by ljprevo; 04-14-2004 at 09:18 AM.
Posted by MonaCK, 04-14-2004, 02:57 PM Luckily, I had all of my accounts moved to a new host before this latest round of problems -- and I'm also very glad that the credit card that eryxma has on file is one that is no longer a valid one, so I know he won't be able to charge anything on it. I highly recommend that others get some sort of low level card that is -just- for webhost purchases, because while i've had some recent good experiences with webhosts, I am still incredibly leery, as you might imagine. I will never pay for a full year up front again -- I'll pay month to month even if it ends up costing me more, because that puts the power back in -my- hands to move if/when there is a major problem. Thank you, Patrick. Like others have said, you and Matt were the only ones who really seemed to care about customer support. I'm just sorry it's come to all of this.. As it is, it's been a nightmare trying to help others who I recommended Eryxma to move to more reliable hosts. Former Eryxma Customer, Mona
Posted by placrosse, 04-14-2004, 03:12 PM Houston, we have a problem. This is turning into a personal nightmare for me, as I'm sure it is for all Eryxma clients at the moment. I'm currently in Chicago right now and not back in Texas until the 18th, but I've just learned that there were two fraudulent withdrawals made on my personal checking account, one for $400 on 04/08, and another withdrawal for $500 on 04/09. These were not authorized by me. Looking at the withdrawal slips online, I can clearly see this is not my handwriting, but the signature itself is so similar to mine its SCARY. Now, there's only one person in the world besides me who would do this, and who happens to know my SSN, my DL#, and my checking account and routing #. Anyone wanna guess who it is? If anyone has any doubt that I'm not pursuing this legally to the fullest extent of the law, please be aware that I'm working on it with my bank and local law enforcement. I see another Shawn White repeat in the cards here real soon. Serious case of deja vu for me. Down the rabbit hole we go... Regretfully, Patrick LaCrosse
Posted by nova9, 04-14-2004, 04:02 PM Patrick, sorry to here about the latest problems. However, I want to ask again: for how long did you know about the real identity of this person? Why on earth you gave him such sensitive data for your account (you said "happens to know"... orI misunderstood and he got them using other means)? I see you're away at AIM, so I'll leave you enjoy Chicago :/
Posted by placrosse, 04-14-2004, 06:50 PM nova9, c'mon... try to look at it from a rational perspective, and the answer becomes clear. At the time I learned of Josuee's background, did I approve of it? Of course not. If someone had contacted me privately and asked if I was aware of it, I would have been honest and admitted that I did. In the interest of protecting my only source of income, I wasn't going to be some whistleblower and break confidentiality between Josuee and I until the proverbial **** hit the fan. Surely you can understand the practicality of protecting my source of income, right? Sure, someone with less anxiety or fear of change might have left right then and there on principle, but I did not. Admittedly, that's my fault. Do you need any further explanation?
Posted by mainarea, 04-14-2004, 07:06 PM Ouch... that's definitly not good. Best of luck to you in getting this whole situation solved. First Cyberwings (which I witnessed, I had a $1/year account with lots of space & bandwidth ), now this... hope you have better luck next time. - Matt
Posted by placrosse, 04-14-2004, 07:09 PM I had loyalty to his company, that's it, and if anyone can see that's pretty evident, and has more integrity than my last two employers, please give me a chance and contact me if you need someone who will dedicate their blood, sweat, and tears to seeing its success.
Posted by capnqwest, 04-14-2004, 09:47 PM I totally agree with you Patrick. I actually think it says a lot about your integrity when you busted your *** so often to help customers out even after you learned the real story. I think the efforts of you and Matt were able to save people like me by giving us enough time to move our customers to other servers. I just noticed now that Robert from Glexicon has acquired Eryxma's assets. Robert was one of the good guys too but I'm still not comfortable in hosting sites with anything connected with Eryxma. In fact, I've moved my customers to a much more expensive dedicated server for the time being. I may be paying 10 times as much and have to do a lot of server maintenance, but at least I can sleep at night, lol. Thanks again Pat for all of you help at Eryxma. As a customer, I can definitely vouch for Patrick being the kind of employee I'd want to hire if I was running a bigger hosting company. He has both technical and people skills- a combination not often found in this business.
Posted by antonbrk, 04-15-2004, 12:05 AM Just wanted to add a vote of confidence to the opinions expressed here about Patrick, Matt, and Robert. I found them extraordinarily professional in every way, for the entire year and a half that I've been hosted by Eryxma. Joe was also very efficient and couretous in every exchange I witnessed on their forum, so I'm so sad to hear about this apparently disreputable conduct, if it turns out to be as bad as it sounds. I'll pray things resolve themselves and eryxma ultimately can continue it superior reputation for state-of-the art technology a a VERY low price (I am only a low-level customer there, but was impressed with what they were trying to do).
Posted by nova9, 04-15-2004, 06:17 AM Now that we're in the subject, I'd like Robert to step up and explain about the real incidents when he left Eryxma (you know, the famous post in Eryxma's support forums). In brief, Josuee posted that Robert was irresponsible and left without notice and without anyone being able to contact him. Robert held a low profile in his answer, possibly because he saw the bubble that was going to explode and was willing to take the opportunity of straighten things up. Robert, Eryxma's customers would like a little explaining to stay with Glexicon after the move. As for Patrick, I can understand his difficult position, although I don't really approve it. However, he is one the best guys behind support desks and will be of great value to any host.
Posted by dericknwq, 04-16-2004, 07:05 AM i'm confuse... if josuee is no where to be contacted.. how did glexicon acquire those eryxma's servers?
Posted by nova9, 04-16-2004, 08:26 AM He was online in AIM until yesterday, so after realizing that he's in deep **** (and Robert realizing that the majority of Eryxma's customers with functioning accounts won't notice the latest incidents and stay with the company), took some money from here and there (extra billing, Patrick's account, selling of the company to Robert) and went to Mexico to start Mexihost. Well, you can forget the last part, but if Robert doesn't step up, we really don't know much more (but I believe I made a good case).
Posted by binaris, 04-16-2004, 09:31 AM nova9, I most certainly will do so once things settle down. I am at this moment about to send out an announcement to all Glexicon and Eryxma customers detailing some much-needed information about this move. At this point, Phil Evans, Michael Borohovski, and myself are handling much of the support for Glexicon and Eryxma via email. As questions come in, we'll be trying to compile FAQ's and sending them out. More information will also be posted on http://www.glexicon.com.
Posted by Crudd, 04-16-2004, 09:44 AM I find it very sad as I have been with eryxma for more than 2 years now and was globally happy with their services. I checked my account and I have been billed 4 times in a months but I am unsure of what I should do to correct this. I already emailed robert about the problem and I hope a solution can be found. Since yesterday i have been unable to check the emails on my account, though the HTTP and FTP side still work, but the plesk control panel is unreachable
Posted by nova9, 04-16-2004, 10:03 AM Thanks Robert, I'm waiting for this since I AIMed and e-mailed you yesterday. I wish for the best in the future. Crudd, I asked about this subject too. The possible solutions are two: return the money or issue $0 future invoices for the amount of the months that we have been overcharged (one for me, four for you, if we stay). Well, there is the third solution of police hunting Josuee, which I suspect is not desirable :|
Posted by JaeWalker, 04-16-2004, 10:13 AM I haven't been able to get into (or locate) my account management, and repeated requests for help have been ignored, so I have no way to tell if I'm being billed inappropriately. Now, at least, I have some idea why, but if one of the new owners could help me get into my account, I'd really appreciate it. My primary domain is jaewalker.net Thanks! Jae Walker jae@jaewalker.net
Posted by Crudd, 04-16-2004, 10:14 AM yes but even after the sale Josuee will still have all of our credit cards number and could do whatever he pleases with them... I know robert is honest and will help us find a solution but it Josuee that really worries me.
Posted by nova9, 04-16-2004, 12:50 PM I don't know if there is such possibility in that billing system (to print a list and walk out) or if the numbers were encrypted. Maybe Patrick can help here. However, you can either change the number of your credit card (I know, pain in the *** if you have a lot of services that use it) or watch carefully your statements and file a compaint for every charge you deny.
Posted by EasterGift, 04-16-2004, 12:57 PM Services at Plesk server are not working since last 24hours. All seems down. Plesk cp also not working. We need to take backup of all our web sites so that we can more them on new server... What should we do now? Eryxma = Cyberwings
Posted by Crudd, 04-16-2004, 12:59 PM ftp and http still works so I would say ssh still works too. go and tar.gz each account then send them to an other FTP and you can mysqldump the database.
Posted by EasterGift, 04-16-2004, 01:20 PM how can I mysqldump each database since Plesk is not working? Thanks.
Posted by Crudd, 04-16-2004, 01:25 PM just use the ssh mysqldump function, type man mysqldump for more info
Posted by DeepNorth, 04-16-2004, 01:26 PM This is really lovely. Our company was burned in the Cyberwings fiasco and now this. Servers have been hosed since yesterday and there has been no answer to any of our tickets for more than a week. Mercifully we also host elsewhere so our own company site is still functioning. Shiekron (whoever he was...) was always reasonable to deal with for us. Despite the recent difficulties, it is a surprise that things have worked out as they have. Eryxma had been responsive over the past year or two and we definitely got our money's worth. My problem is the current situation with servers out of the water and no word from anyone as to what we can expect. I have been waiting since yesterday for an answer about the outages and have been waiting since this morning for some kind of acknowledgement that there is someone at the wheel. So far, I have heard nothing at all. I would like to simply recreate the service I had at the same price and get on with my life. Although our service was very low cost, we did not really consume that much by way of resources. We have 30-40 low traffic domains using about 1GB of space and less than 7GB monthly bandwidth. I can go to EV1 and get one of their 'cheapy' servers for $99 per month. I should be able to easily divide amongst 20 resellers similar to us. This would give each of the 20 a greater amount of disk space, redundant space for backups (about 20 x 2 x 1200MB) and much more bandwidth (greater than 20 x 25GB). This would work out to a cost of about $5 per month, per user such as us. If you buy it and then sell it for $10 per month that would be a better deal than we currently have. It is certainly doable in theory... Anyone out there from a *reputable* company willing to talk about either selling *to* us, or buying *from* us, at about the above prices? Note that, unlike many of the players in this industry, my company has been doing web hosting for more than five years. You can see at least one of our sites (I just checked) in the 'wayback machine' (http://web.archive.org) archived from 1999. It is easy enough to satisfy yourself just exactly who we are and how long we have been around. The company has been in business since 1992 and was incorporated in 1994. We are not likely to go away. I would consider our company to be reputable.
Posted by EasterGift, 04-16-2004, 01:45 PM Thank you very much for your valuable suggestions. Regards.
Posted by nova9, 04-16-2004, 04:37 PM Just FYI: - last hops of glexicon.com 16 350 ms 417 ms 410 ms l3-atl-4.gnax.net [209.51.134.66] 17 300 ms 400 ms 400 ms oberon.gxn.us [216.180.224.122] - last hops of cs1.gxn.us (csX.gxn.us will replace old cpX.myhostdns.org, Eryxma's WHM reseller servers) 18 428 ms 399 ms 400 ms gphou-66-98-241-126.ev1.net [66.98.241.126] 19 420 ms 420 ms 400 ms 67.15.96.21
Posted by guntersammet, 04-16-2004, 05:50 PM That's what I got as an email today. Sorry can't post links, so I had to cut them out: NOTE: Please refer to glexicon dot com from time to time as this acquisition and resulting migration progresses for links to more information and status of the proceedings. To all Glexicon Communications and Eryxma Hosting Customers: Effective immediately, Glexicon Communications has officially acquired the assets of Eryxma Hosting, and is in the process of transferring all client data to an exclusive colocation facility in Houston, Texas. Clients located on existing Glexicon Communications servers will remain on these servers until 20 April 2004. All data will remain intact during the course of this migration and further, more detailed information will be distributed to current clients of Glexicon Communications and Eryxma Hosting regarding changes to addressing, procedures, and members of staff. A new corporate web site for Glexicon Communications, Inc. (Inc. Pending) will be partially in place following the migration of client data with more information regarding the acquisition of Eryxma Hosting's assets, as well as new services offered by Glexicon Communications, Inc. The current servers at Eryxma Hosting are Intel Pentium 4 2.0GHz (Plesk), 2.4GHz, or 3.0GHz systems, and the current systems at Glexicon Communications are based on the Athlon XP 2400 processor. The new Glexicon Communications servers are dual Intel Xeon 2.4GHz systems with 2GB of DDR RAM and dual 73GB Ultra SCSI 320 hard drives. These are Dell PowerEdge 1600SC systems in a private collocation area (not mere dedicated servers, as the former). We have quickly planned and are commencing a swift, smooth migration to these new servers and will bring online new support systems, as well as welcome aboard new customer service representatives, within the next few days. Below are the new client servers that will be placed in production Friday (16 April 2004) and Saturday (17 April 2004): cs1.gxn.us - 67.15.96.21 (Eryxma CP1, CP2) cs2.gxn.us - 67.15.96.22 (Eryxma CP3, CP4) cs3.gxn.us - 67.15.96.23 (Eryxma CP5, CP6) cs4.gxn.us - 67.15.96.24 (Eryxma CP7, CP8) cs5.gxn.us - 67.15.96.25 (Eryxma CP9, CP10, CP11) ps1.gxn.us - 67.15.96.26 (Eryxma PS1, PS2) vp1.gxn.us - 67.15.96.27 (Eryxma HN1, HN2, HN3) vp2.gxn.us - 67.15.96.28 (Eryxma HN4, HN5) vp3.gxn.us - 67.15.96.29 (Eryxma TS1, TS2) More servers will be placed online in the next weeks as demand and load necessitates. To maintain uninterrupted service, please follow the below instructions carefully, doing so within the next 24 hours. For current Glexicon Communications customers: A temporary Plesk 7.0 license will be put in place on oberon.gxn.us prior to the move to ps1.gxn.us. This move will take place 20 April 2004, separate from the move of Eryxma Hosting customers. All current Glexicon Communications staff will remain with the company through the acquisition and incorporation processes. All Glexicon Communications customers should change their DNS to the following: ps1.gxn.us ps2.gxn.us For current Eryxma Hosting customers: For Eryxma clients, please change your DNS settings for your domain(s) as instructed below. If your site currently resides on CP1 through CP11: (Currently 64.5.40.21 64.5.40.26, 64.5.41.252, 69.41.226.2, 69.41.226.4, 64.5.41.87, and 64.5.40.155) Change to: cs1.gxn.us (67.15.96.21) cs2.gxn.us (67.15.96.22) cs3.gxn.us (67.15.96.23) (Optional) cs4.gxn.us (67.15.96.24) (Optional) cs5.gxn.us (67.15.96.25) (Optional) If your site currently resides on PS1 through PS2: (Currently 64.5.40.19 64.5.40.20) Change to: ps1.gxn.us (67.15.96.26) ps2.gxn.us (67.15.96.30) If your site currently resides on HN1 through HN5 or TS1 through TS2: (Individual IPs for each VPS node) Another announcement will be sent addressing procedures for VPS clients. New IP addresses will be sent to clients as each VPS is brought back online once its transfer has begun. Read below for more information. CPanel servers CP1 through CP4 have currently been backed up and all data has been transferred to new servers cs1.gxn.us and cs2.gxn.us. CP5 and CP6 are being transferred to cs3.gxn.us at this very moment. Other CPanel servers will be transferring tonight and tomorrow to the remaining cs*.gxn.us servers. Plesk 6.02 server PS1 will be transferred to ps1.gxn.us tonight, and Plesk 5.05 server PS2 will be transferred to ps1.gxn.us, also (these two systems are quite under-loaded and will be merged without any complication.) HSPcomplete VPS customers will be upgraded to the improved Virtuozzo VPS nodes at no additional charge. Current Virtuozzo VPS customers will have their accounts transferred as they are currently. IPs for all VPS customers will be sent individually to each client as assigned. These will be within the 67.15.96.0/24 IP block. As stated above, please visit glexicon dot com from time to time as we bring up the new forums, support center, interactive voice response system, and live phone support line(s). If there are issues that have not been addressed in this announcement, please feel free to contact us at any time via the below email addresses. As we are still going through each mail individually, and compiling mass mailings in FAQ style to inform everyone of important information, response times may be less than immediate. With the opening of the support system, responses will be much quicker and more personal. Thank you for your patience, and welcome to Glexicon Communications!
Posted by NexDog, 04-16-2004, 09:41 PM Sounds like some major reorganisation going on there. I sincerely hope that you guys regain the servive that you deserve. If anyone has SSH access and needs help in backing stuff up, tarring, wgetting, dumping and restoring databases etc, just let me know.
Posted by binaris, 04-16-2004, 10:23 PM Yes, it is. Yes, they will. As the announcement stated, check up on the site every now and then. Tomorrow we plan to have more information so nobody feels left out in the dark. Plesk servers will be the first to come fully online on the new systems. Your sites will be forwarded to the new servers automatically once the data has been restored to minimize any loss of database data, etc. The servers will be upgraded to Plesk 7 as soon as the transfer is complete.
Posted by javierol, 04-17-2004, 05:09 PM Hello, I was an Eryxma user. I changed the DNS to cs2.gxn.us as per your request yesterday. (I was on CP4 I believe) Please let me know when my site will be up again. I need to check my email. Btw, I sent an email to my eryxma account (greatvideos.org) from another address and it has not bounced back. Thanks Javier April 17, 2004 , 16:06 EST
Posted by maxhest, 04-17-2004, 05:26 PM This is a crazy thread and one major reorganization effort. WTG glexicon for taking charge -Max
Posted by javierol, 04-17-2004, 05:29 PM yeah, i´m sure everything will be great, I was just asking when I will be able to access my email? Thanks Javier AIM: javierol MSN: javierol@hotmail.com
Posted by binaris, 04-17-2004, 11:42 PM Javierol (and many others with the same question)... We're wrapping up the migration of all 11 Eryxma CPanel servers simultaneously, and whereas we had hoped to have this done tonight, a few complications have pushed it to tomorrow morning. We're doing an all out transfer of 4-5 servers at a time tonight, and will be putting up temporary pages on your domains (unbranded) letting you know such. Once the sites are completely migrated, you will be able to reach it on the new servers, even if your DNS changes haven't yet propogated. At the same time, we're working on getting the two Plesk servers migrated. Eryxma PS1 has taken quite a long time, but is finally wrapping up it's restore process. Eryxma PS2 will be a bit trickier, as we must upgrade from PSA 5.05 Standard to 5.05 RPM, to 6.02 RPM, and then to 7.01 RPM. But it will get done. And to top it all off, forums, support desk, and support chat are being put online right now. The next week may be bumpy, but we intend to bring services up to par as soon as humanly possible.
Posted by FHDave, 04-18-2004, 12:30 AM Robert, Congratulation for the purchase of Eryxma. Hope everything will work well with the migration/acquisition. Unfortunately for some of us, were we know Eryxma was up to sale, we would also like to buy it out too I may have skipped some of the posts here, how did you come to purchase/acquire Eryxma? Any plan to sell their VPS clients? Let me know (PM/email) if you do, we are especially interested with the VPS clients, especially since Eryxma and us are running the same VPS platform (HSPc). Again, congratulation and best wishes.
Posted by binaris, 04-18-2004, 12:57 AM Dave, It was more of a transfer of ownership than a sale, but the actual acquisition of the clients from Eryxma is a bit to complex to discuss here. There are no current plans to sell any clients. We are currently using HSPc for some of the clients, but will be migrating those to pure Virtuozzo for more flexibility. We'll hopefully be able to integrate Vz with a control panel we have in development that will/can also be used for UML. Thank you for the congrats.
Posted by jtan, 04-18-2004, 08:21 AM is it possible to request for higher version of php and also more complete library? for graphic stuffs like exif_data to work... thanks.
Posted by HostingSocial, 04-18-2004, 09:58 AM No, the services are does affected. Plesk 2 down entirely, as far as I tried to connect it.
Posted by nova9, 04-18-2004, 11:00 AM Just keep the old Eryxma servers up until the transfer is done, then keep them up for the end of the week until all clients change their DNS servers. We had enough downtime in the past already.
Posted by javierol, 04-18-2004, 12:50 PM I am now able to download my email messages and the web page works, as well as ftp.mydomain.org Thanks a lot. Javier
Posted by javierol, 04-18-2004, 12:53 PM When i try to send messages I get this error Cuenta: 'Greatvideos', Servidor: 'greatvideos.org', Protocolo: SMTP, Respuesta del servidor: '451 Error while writing spool file', Puerto: 25, Seguridad (SSL): No, Error de servidor: 451, Número de error: 0x800CCC6A
Posted by binaris, 04-18-2004, 01:05 PM That is how I'd like to do it. But this situation is different... the current servers at ServerMatrix will be unplugged, as the account is past due. That account has not been handed over, and understandably, The Planet is unwilling to provide an additional window. I am unable to retrieve the current license key from PS2, and neither license seems to be available for further upgrade. We're working on getting PS2 wrapped up as quickly as possible, however. I understand that everyone at Eryxma has had enough downtime, but as soon as this mess is over, I can assure we'll be maintaining 99.9% uptimes, backed by SLA's.
Posted by TomTech, 04-18-2004, 01:39 PM I think my biggest complaint about Eryxma in the two years with them, was their lack of proper communications. I don't sit on these forums 24 hours a day, I don't sit on my E-mail 24 hours a day....I have a life. Getting an advanced E-mail stating that things would, or could, go down would have been nice....but NEVER happened. By advanced, I mean a day or two. I often would get an E-mail that was sent just prior to the downtime, but would not receive it until AFTER the situation was already resolved. Not good for me...not good for my clients. Enough of that...I have a DNS question. My name server of record shows: NS3.Eryxma.com NS4.Eryxma.com Not sure what I'm updating DNS to when those shown do not show up on any list you've provided. Good luck on the future...here's hoping the new staff is more reliable then the old. Tom
Posted by javierol, 04-18-2004, 02:10 PM Also when I try to upload a file via ftp it says DISK FULL, please try later. I suppose this is a similar problem as the SPOOL error I get when trying to send email. Javier greatvideos.org
Posted by javierol, 04-18-2004, 02:10 PM Also when I try to upload a file via ftp it says DISK FULL, please try later. I suppose this is a similar problem as the SPOOL error I get when trying to send email. Javier greatvideos.org
Posted by EasterGift, 04-18-2004, 02:20 PM Why don't you pay the ServerMatrix their pending dues, so that they can plug the servers again. You must understand that your clients has paid the full service fees. They deserve the services not downtime. Now, the situation is very bad.... The same SLA was given by Eryxma. What happend? Where are the SLA & the guarantors? Will you please put the PS2 online as soon as possible? Do you have any ETA?
Posted by nova9, 04-18-2004, 02:23 PM a) When will they unplug them? b) When will you complete transfer of CP8 and start forwarding to CS4? I understand that you'll have to forget sleep for the next few days, but we're a bit worried, as vital communication services (professioal e-mail addresses) need not stop working, as in the past.
Posted by nova9, 04-18-2004, 02:28 PM I'll second this. Not only we paid, but we got overcharged also, so imagine the situation from our side. About the SLA, Robert was also part of the old Eryxma team, so being sceptical is valid.
Posted by TomTech, 04-18-2004, 03:13 PM I really need an answer to this guys... Tom
Posted by EasterGift, 04-18-2004, 03:44 PM And I really need Plesk server UP..........
Posted by ActuaryTm, 04-18-2004, 04:40 PM Agreed. The old/former PS2 still appears to be down. Am attempting to be patient throughout this process, but difficult when my own clients want answers as they have been offline since the 14th, with sporatic service (at best) the two weeks preceeding the 14th. An update Robert, if you will.
Posted by jtan, 04-18-2004, 05:29 PM my site went down. i hope things will be fixed soon. i would like to request for php graphic libraries turned on and the exif_data feature.
Posted by javierol, 04-18-2004, 06:29 PM now I can send emails and upload via ftp Thanks a lot Javier greatvideos.org
Posted by wishgirl, 04-18-2004, 06:58 PM Am I the only one who finds this sickening? Maybe we are all just commodities to you, but I would like to remind you that Eryxma's customers are actually human beings who are hurting because of Eryxma's bad business skills. Next week! I certainly hope its not that long before things are sorted out. All I want is my website to be up and running for long enough to back up my data, so I can go elsewhere. I'm annoyed that Eryxma customers weren't forewarned of the buy out and given the chance to do just that *before* the "bumpy" course was commenced. I agree. Those of us on Plesk have no choice now but to wait until Glexicon sorts out the mess so we get our data and move. My website and email are still completely down. Could someone at Glexicon please give an indicaion of when the Plesk servers will be fully up and running again? Are we talking hours? Days?
Posted by sunshines, 04-18-2004, 07:32 PM I am so angry of eryxma, man. They took down websites for 20 hours now because of transfering sites. I read that have problems with payments of eryxma servers, as servers wasn't paid , so theplanet will shutdown the servers soon. they have 40gb disk in the eryxma servers. Do you really think that disk to disk transfer over network can not be completed in 20 hours? Do they use adsl or what? I think that they probably did not start the transfer yet. As message "Client data is in the process of being transferred " on glexion.com is like this for 2 days. Write opinions, please.
Posted by DonR, 04-18-2004, 08:36 PM Robert, I understand that you are under the gun to get many websites moved to the new servers. Extremely difficult task if you have unlimited time, even worse with a deadline. You are asking us to be patient while our sites are DOWN. I have been patient. I am doing as you asked. You have stated that you will keep us updated. YOU ARE NOT. There is no useful information on glexicon.com. Been a mighty long time since it was updated. You have posted more information on WHT than on your own website. If you are going to go that route you had better put a link to WHT on your own website. If you want us to be patient, you have to live up to your part of the bargain. What is the real status? Personally I have two websites that were hosted on Eryxma. One has been successfully moved from CP5 to the new CR3. Everything is working fine, including my PHP and MySQL stuff. Thank you. The other was on CP7 and that has been down for close to 2 days. According to dnsreports that websites nameservers are not responding with my info. And I have done my part as you requested and I have changed my DNS servers. If you want us to be patient, then you have to do what you have promised to do. You must take a few minutes every 4 hours to give us an updated status. That few minutes may help you to keep your customers! You must make comunications you highest priority! Thank you, and I hope you can successfully get through this and become a successful host
Posted by sunshines, 04-18-2004, 08:44 PM I think they will keep eryxma route, no information to users, they will think that this is enough to say: be patient. Their updates are not updates, we find more info at 3rd party forum. They have been putting up a forum more days, like they will program them.
Posted by TomTech, 04-18-2004, 08:59 PM Found that I can access the Admin page to my domains. The new server names are showing there. I just hope the email system stays active. I hope we all have a better relationship with the new outfit. Tom
Posted by DonR, 04-18-2004, 09:34 PM If you have not been able to back up your CPanel website, you may be able to access your control panel using the address cs1 . gxn . us / cpanel. (or whatever your CS number is for your server). Please not that you must remove the extra spaces from this address. If you cannot access your domain directly then this may or may not work, but it is worth a try. (By the way, in my message a couple of posts back I made an error and listed my new server names as cr3 and cr4 instead of cs3 and cs4. My DNS is set up properly, just didn't check my info before typing my post here.)
Posted by EasterGift, 04-18-2004, 11:47 PM Will you please tell us, how much more time you are going to take to put our web sites up...
Posted by binaris, 04-19-2004, 12:40 AM Please refer to our forums for more information. We will be posting all available information ASAP and will also begin allowing public posting as soon as the categories, etc. are set up. forums dot glexicon dot com
Posted by milbro, 04-19-2004, 01:16 AM Is Eryxma/Glexicon down, or do I need to do something with DNS? I have the basic shared hosting package, and several sites which are inaccessible (the control panels are not) -- the domain names for the site also ping with a different IP, so I'm wondering if I need to change the DNS settings in WHM? I did receive an email from Robert Hinjosa vis-a-vis Glexicon's buyout of Eryxma the other day, but didn't realize what it was and deleted same. Would appreciate it if anyone who knows if/what I should change (or do I just wait?) would post back and let me know what's going on. Thanks in advance! -Max
Posted by javierol, 04-19-2004, 01:24 AM go to your registrar and see what dns servers you had. Then check the glexicon forums for instructions, see what new dns servers you need to change and go back to your registrar and change them
Posted by Soze, 04-19-2004, 04:51 AM Regarding the HSPc VPN servers: the nameservers for my site (bedaux.net) are correctly set to dns1.myhostdns.org and dns2.myhostdns.org. Those nameservers are working, BUT... in the SOA on myhostdns.org, the master DNS is defined to be dns1.eryxma.com, and guess what, that server does not exist anymore, so my site is completely unreachable (except by IP, but who knows my IP address?) and mail is bouncing. domain name is bedaux.net (mainly used for important mail), maybe it is still reachable on some places? I think this is a stupid misconfiguration that causes unneccesary downtime because the server and dns servers are still up, Robert, can you correct it? Will the nameservers stay at myhostdns.org? Also, I think some VPN customers will have their nameservers still set at dns1.eryxma.com and dns2.eryma.com because I was always told that these where OK too... probably they need to be changed to dns1.myhostdns.org and dns2.myhostdns.org? Edit: P.S: my site is on server hn7
Posted by sanhedrin, 04-19-2004, 06:35 AM I took a look at the new forum at the glexicon site, and it looks like you are supposed to change your registrar information to point to new nameservers.. although they didn't specify hn7 specifically. "If you have not changed your DNS to CS1.GXN.US and CS2.GXN.US yet, please do so immediately."
Posted by Soze, 04-19-2004, 08:41 AM Thanks for the suggestion, but this information is not valid for VPN servers, they specially said that information for VPN servers would be sent later, but I never received anything yet. The gxn.us DNS does not resolve my domains. Anyway, it looks like everything is taken down now, nameservers, VPS servers, nothing responds to ping or anything else anymore in the old datacenter. I hope things are transferred already...
Posted by sunshines, 04-19-2004, 09:13 AM Hope is everything you can do when mention Eryxma
Posted by EasterGift, 04-19-2004, 01:03 PM Why don't you answer our questions here? I visited your forum which is all empty. There is not much information which can provide satisfactory answer. Here is what is mentioned for PS2 server. Do you think these are sufficient details for the users who are down since last one week? COME ON provide the complete details and PUT the server up....
Posted by ActuaryTm, 04-19-2004, 02:23 PM Appears to be down. Was functional an hour or so ago.
Posted by antonbrk, 04-19-2004, 02:38 PM URL tested: glexicon dot com Status: Connection error - Connect failed Server Status: Connect failed Response time: 3.2208 seconds Although everyone, I would hope, is deeply grateful for Robert and Co. for trying to remedy things, and for taking on this huge responsibility so suddenly, and although few clients expect miracles under the circumstances, I would still think that teeny, weeny, status posts dictated to someone over there, who might immediately post them here, would be a really good idea right now.
Posted by Keiichi, 04-19-2004, 02:43 PM So this is what's been going on with Eryxma this whole time? I found Eryxma's site not working and I had to do a google search and look what I find? Glexicon and all this stuff, all the info packaged into this WHT forum unrelated to these for me to find out what was going on. How sad. No prior emails or anything, as people mentioned... Luckily, my website stuff is not very important. By the way, the people who said about the "early billing"? What was that? I had that also, although it was only about a week earlier than when I usually pay, but still suspiciously early.
Posted by javierol, 04-19-2004, 04:23 PM Hello, The web page is still working but I cannot access my email or do ftp. Something about the password being wrong. It was working earlier as per my previous posts. Thanks Javier greatvideos.org
Posted by antonbrk, 04-19-2004, 09:54 PM Are you confirming that "Shang" is the same person as "Joe Sheikron"?
Posted by antonbrk, 04-20-2004, 01:00 AM oops, ignore my post (wrong forum)
Posted by jtan, 04-20-2004, 02:25 AM any news so far? i wonder if they are overwhelmed with email. is there any promised date so far as to when everything will be going well?
Posted by binaris, 04-20-2004, 02:29 AM All clients have been backed up and transferred. All CPanel servers will be online today (4/20). Plesk server is fully operational, but clients on Eryxma PS2 need to be upgraded and restored on the new server. VPS clients are being transferred but will still need to be restored. Check the forums occasionally. It's a bit of a mess right now, but we're getting the questions answered. (Forum expansion tomorrow.) Off for some rest now.
Posted by sunshines, 04-20-2004, 06:51 AM Hinojosa, do not give promises every day, as you do not keep them. Things still down. YOu even said minmum downtime after treansfer, but 2 days could be minimum only for eryxma or you.
Posted by guntersammet, 04-20-2004, 06:59 AM Thats what I get at glexicon dot com: Default PLESK Page