24 Hours or No Money-Back Guarantee

Portal Home > Knowledgebase > Articles Database > 24 Hours or No Money-Back Guarantee

Posted by orangejunction, 04-25-2017, 10:15 AM
Hello, I'm in search for a shared web hosting provider right now. After looking the offer section and send pre-sales ticket, I came up with some candidates. One small question came on my mind, basically web hosting provider give 30 or even 90 days money-back guarantee. How about if a web hosting provider only provide 24 hours money-back guarantee? I even noticed a provider that do not provide money-back guarantee at all. Sorry I won't say the name. What do you think? Thank you.
Posted by zFastLee, 04-25-2017, 10:25 AM
Here in the UK, it's the law for a 30 day money back guarantee under the Consumer Rights Act. I am unsure as for other countries, but this is why most providers are likely to offer 30 days.
Posted by HostMantis, 04-25-2017, 10:28 AM
Can't say I've ever seen any host offer a 24 hour money-back guarantee. 24 hours is sometimes not even long enough for DNS to fully propagate, let alone get a feel for the service, so a 24 hour guarantee seems pointless.
Posted by rpoarch, 04-25-2017, 10:49 AM
Yeah I've never heard of a 24 hours guarantee...that seems pretty pointless as HostMantis stated. I've heard of 7, 14, 15, 30, 45, and 60 days but never a 24 hour... There are so many web hosts out there that offer a better guarantee than that, I would stay away from whoever is offering a 24 hour one. Just my 2cents.
Posted by BoomHost-Kumar, 04-25-2017, 10:54 AM
I am confused... As a consumer what difference does it make to you whether the host provides 24 hours, 30 days, 90 days or whatever? You sign-up and if you don't like the host (let it be within 24 hours or within 30 days after you signed-up), you request a money back. So,... what am I missing here to understand?
Posted by LJSHost, 04-25-2017, 11:45 AM
Some hosts do not offer refunds but 30 days is most common. I don't think you have anything to worry about.
Posted by jcarney1987, 04-25-2017, 12:32 PM
If a host can't offer 30 days, then they aren't worth it. It takes at least 30 days to get a feel for the host. As other said 24 hours might as well be zero guarantee. I'd take a skip and a hop down the road and find a new host.
Posted by HumaneHostingOwner, 04-25-2017, 01:02 PM
It worth noting that some providers won't specifies a money back guarantee to deter "jumpers" from getting free rides to operate their sites. To make matters worst some providers will make difficult to leverage the money back guarantee for unethical means. Instead of looking at numbers or if they have a term regarding them. Is it the actual quality of the servicing. If it a provider is worth their qualities then you will not need the money back guarantee. To boot those that do care about their customers will be able to understand if they are in the way wrong to resort to a refund of the order. Instead of trying to "force" the customer to stay with them. Which isn't as good as it will be generally harder to deal with as they were unhappy with the servicing and may hold a stronger "grudge" against you when you do something little/minimal downtime comes around.
Posted by MechanicWeb-shoss, 04-25-2017, 01:14 PM
Offering a 24 hours money back guarantee is unethical to me. You should make the customer comfortable and offer at least 30 days as a money back guarantee period. Anything less isn't acceptable, and suspicious. It only questions the intentions and policies of the provider. I'd skip those who don't advertise a clear and comfortable money back guarantee.
Posted by HumaneHostingOwner, 04-25-2017, 01:24 PM
So your saying providers should always do this to advertise to "jumpers" whose may have no other interests but to leverage the times to score free hosting? Only to rinses and repeat? What the matter of doing it case by case basses? To throw those off courses? In my own opinion if a refund isn't advertised but the service is good then all should be good. As I mentioned before any providers who have customers best interests will do everything in their powers to ensure they are happy in the end. Even if that refund results in losing the lunch for the day.
Posted by MechanicWeb-shoss, 04-25-2017, 01:38 PM
From a provider's perspective, a refund is always issued on a case by case basis. I don't know a single provider that offers otherwise The point is, when a customer requests a refund, a provider would always review the request, and act accordingly. This is your own opinion. My own just differs from yours.
Posted by SenseiSteve, 04-25-2017, 01:56 PM
I'm kind of conflicted on this. If I contract for cable TV service, they don't offer any type of money back guarantee and I accept that for what it is. In the web hosting industry, whether or not you should offer a money back guarantee is really predicated by what your competition is offering. Will prospects opt for a provider other than you if you don't offer any guarantees? Of course, some will, but others won't even ask about it. I'm all for guarantees, but I think you can be successful even if you don't offer this. Oh, did want to add that a 24 hour guarantee is ridiculous. You can't possibly evaluate a service correctly in 24 hours.
Posted by kostify, 04-25-2017, 02:10 PM
Like everybody said 24 hours is not enough to decide. But what i think Maybe that hosts refund withind 24 hours from the time refund requested.
Posted by orangejunction, 04-27-2017, 11:18 PM
Thank you for all your advices. I think I'll do my search again. 24 hours is very limited time, perhaps even not enough time to feel the service. Cheers!
Posted by sunnytoday, 04-28-2017, 11:25 PM
Wow, a lot of demanding consumers here. It seems everyone feels entitled to use a service at someone else's expense...personally I don't think a money back guarantee is all that important, especially for shared hosting which is pretty inexpensive. If you sign up for the service and they provide the service they promised...then you got your money's worth, regardless of whether you decide to stay with them or not. If you bought a car, sure it takes time to get used to it...but does that mean I should be able to test drive it for 90 days and then return it and get all my money back?
Posted by HumaneHostingOwner, 04-28-2017, 11:40 PM
Exactly my points, the MBG is just a abuse mechanism more than a "we are backing our servicing" with it.
Posted by asgard, 04-30-2017, 09:49 AM
You're missing DNS propagation, who for most of the world takes more than 24h; you cannot realistically judge uptime and speed during that time....nor in a 1-day span, period.
Posted by BoomHost-Kumar, 04-30-2017, 11:31 AM
Understood. But, my point is that one doesn't have to wait till the DNS propagates before they decided to request a money back... It doesn't have to be a technical reason for a service dissatisfaction, minutes after a customer placed the order, he/she could be dissatisfied with the host's customer service, realized their site could violate the hosts' ToS, and many reasons to request a money back before anything technical happens if you know what I mean.