Nocster/BurstNET slow again

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Posted by thomas.smith, 09-22-2004, 10:50 AM
All my Nocster servers have a ping above 500 while it is usually below 150. When is it going to stop ? I've been asking this too often !!
Posted by thomas.smith, 09-22-2004, 10:52 AM
Fortunately the ping is fine now again. This has been lasting for around 5 minutes.
Posted by toma1708, 09-22-2004, 11:47 AM
Not for me
Posted by mpjetta, 09-22-2004, 11:52 AM
I have been seeing pings around 400ms for the last 30-45 minutes.
Posted by toma1708, 09-22-2004, 12:10 PM
Everything looks fine now (from Romania). Pinging burst.net [66.96.192.201] with 32 bytes of data: Reply from 66.96.192.201: bytes=32 time=140ms TTL=48 Reply from 66.96.192.201: bytes=32 time=140ms TTL=48 Reply from 66.96.192.201: bytes=32 time=139ms TTL=48 Reply from 66.96.192.201: bytes=32 time=139ms TTL=48 Catalin
Posted by ITWeb LLC, 09-22-2004, 10:39 PM
Slowing down for me again now...
Posted by darkpunk99, 09-22-2004, 10:43 PM
acting loopy for me now: Tracing route to nervousness.org [66.197.141.197] over a maximum of 30 hops: 4 7 ms 7 ms 7 ms dstswr1-vl2.rh.cormny.cv.net [167.206.36.33] 5 10 ms 8 ms 7 ms opti36-1.nassau.cv.net [167.206.36.1] 6 8 ms 7 ms 7 ms 65.19.104.195 7 8 ms 19 ms 10 ms 451be085.cst.lightpath.net [65.19.96.133] 8 15 ms 15 ms 15 ms r1-pos1-0.in.asbnva16.cv.net [167.206.8.150] 9 * * * Request timed out. 10 19 ms 20 ms 19 ms pos5-2.cr01.phl02.pccwbtn.net [63.218.30.45] 11 14 ms 16 ms 15 ms hostnoc.ge3-0.2.cr01.phl02.pccwbtn.net [63.218.3 1.6] 12 19 ms 21 ms * ge-7-0-ctsi.rtr0.scra1.hostnoc.net [66.197.191.4 5] 13 * * * Request timed out. 14 21 ms * * server2.nervousness.org [66.197.141.197] 15 * * 21 ms server2.nervousness.org [66.197.141.197] Trace complete. && Ping statistics for 66.197.141.197: Packets: Sent = 100, Received = 32, Lost = 68 (68% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 31ms, Average = 21ms It's frustrating because I can't even access their support site or their forums because they're on the same network.
Posted by thomas.smith, 09-23-2004, 01:29 AM
This really shouldn't happen. It doesn't happen with other budget providers. I have a server for $75 somewhere and in the last 12 months the network downtime was 3 hours. That is 99.97% uptime. Other than that the ping was always perfect. If Nocster had an hour downtime a month it wouldn't be much of a problem but a low ping for an hour every two days is not very good. I really hope it gets better.
Posted by Nintendofire, 09-23-2004, 02:04 AM
I would never buy a server from them
Posted by HostJedi, 09-23-2004, 06:55 AM
Our network is the target of ddos attacks lately, of which we have no control over. We resolve them as quickly as we can once they occur, but this is not an internal problem with our own network/equipment. We have no control over the maturity levels of the individuals perpetuating these attacks, or possibly even competitors that may behind them. These issues are caused strictly by external individuals attempting to cause harm to our clients/network, and are not related to the reliability/redundancy of our networking/equipment. However, over the past two months, we have been testing several firewall/anti-ddos solutions. We are getting very close to implementing a solution to resolve these attacks.
Posted by toma1708, 09-23-2004, 09:57 AM
Hi, I totally agree with you regarding the lack of control regarding the people behind these attacks. What I would prefer, as a client, would be a post in your forums announcing the attack. This post allows us to keep our customers informed, as I always check your forums before opening a 'network' helpdesk ticket or posting elsewhere. Catalin
Posted by thomas.smith, 09-23-2004, 10:06 AM
I really hope these firewalls will bring it to an end soon. I like Nocster for the good support and prices but the network problems are a pain...
Posted by spiceman, 09-23-2004, 10:59 PM
first .... i have to state that i have a bias cuz i left Nocster after repeated problems... and the following is just an FYI How can burstnet say... We are getting very close to implementing a solution to resolve these attacks. They have been trying to battle attacks for years cuz their own clients attract idiots who do this... cheap servers attract any and everyone...which includes their members... anyhow burstnet... your own forums have you saying that you were close to a solution about this stuff... but that was a year ago? How close are you now ...
Posted by HostJedi, 09-23-2004, 11:14 PM
<< your own forums have you saying that you were close to a solution about this stuff... but that was a year ago >> No it doesn't... We may had been battling ddos attacks and looking to stop them back then, but we only announced recently that we were testing/installing firewall gear in the past 30-45 days.
Posted by jsw6, 09-24-2004, 12:42 AM
Are these attacks impacting multiple customers? If so, seems to me that Burst needs more than "firewall gear." I have my clients' networks setup such that attacks against one customer on an aggregation switch will not impact other customers on the same switch; and we use provider null-routing to avoid congestion in extreme cases (> 1Gbit/sec). These solutions are not difficult to implement; any reasonably qualified network operator should be able to figure it out. Does Burst still employ Alex Yuriev?
Posted by tehtech, 09-24-2004, 06:18 PM
Based soley on fact BurstAlex on their forums is I would guess not. Although, he could simply have stopped using the forums. I would like to know answer to this aswell.
Posted by RobM, 09-25-2004, 01:56 AM
I don't think he works there anymore. I also think he had an attitude problem with customers. Also the firewall and other things that have been talked about on forum to secure the network from ddos attacks have been talked about for months. I mean everybody knows a budget company has less funds to just waste/spend but everybody also knows it does not take months to install a system. Man in todays world you can spend a few extra bucks and a tech from the manufacture or the company you purchased the gear from will come to you help you set the stuff up, most will even send you an engineered drawing about your network. Its cant get an easier It they get the ddos attacks fixed and limited the then burst could become a powerhouse in hosting. Thats the only thing really hurting them now.
Posted by jsw6, 09-25-2004, 02:48 AM
Alex has an attitude problem, period; but he is a sharp guy. Their loss, IMO. As I said, a "firewall" is not going to help them. They need to engineer their network such that DDoS doesn't cause congestion for multiple customers. Firewall appliances on gigabit+ links with hundreds or thousands of customers behind them ... that's stupid. Capable routers and redundant topology is needed. I have no inside knowledge of their operations, but my estimation is the CapEx investment they need to make in real hardware is less than a month's OpEx on transit and transport. Vendor setup is probably not going to solve the problems they've got, as frankly, vendors don't deal with the issues hosting companies have. They're geared towards enterprise customers who have different needs.
Posted by thomas.smith, 09-25-2004, 03:35 AM
Yes it has been talked about it but they did never claim to have a firewall before around 1 to 2 months ago. Before that they clearly stated they didn't buy one yet because they are too expensive. They should resolve the problem soon but I think they are honest about their situation.
Posted by thomas.smith, 09-25-2004, 06:44 AM
The ping is currently higher than usual. Around 250 while it is normally 110. But it is still working fine... I hope it doesn't get a problem...
Posted by Joshua, 09-25-2004, 09:42 AM
I can assure you that they DO have a firewall - How do I know? I saw it with my own eyes while touring their DC last month
Posted by thomas.smith, 09-25-2004, 10:19 AM
They have one now but didn't have one two months ago...
Posted by jsw6, 09-25-2004, 10:19 AM
Do you know enough about IP networking, and their topology, to understand how it's been deployed? If so, please describe how they're using it. One would assume that if they'd invested money in a firewall capable of handling their aggregate traffic (which isn't smart to begin with) they would also invest money in having it setup properly. Perhaps the firewall you saw is used for a fraction of their traffic.
Posted by Joshua, 09-25-2004, 01:36 PM
The firewall isn't installed in Philly yet - They were in the midst of configuring it and testing it in Scranton - It caused some network issues for certain segments, actually, while they were testing it. Not sure if they're getting more equipment, though.