Tektonic down? [Merged]

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Posted by davef8, 11-18-2004, 08:18 AM
We have three VPS solutions with Tektonic. We have been a Tektonic client for nine months at the time of this posting. Tektonic support has always been top notch. Matt Ayres and his team have always gone the extra mile to help out. Whether it was assisting us with a DirectAdmin installation or changing the file system, they were always willing to accommodate our requests. Unfortunately over the past three months we have experienced quite a bit of downtime. At first this only affected one of our virtual servers and the machine seemed to go down like clockwork once a month three months in a row. Each time it went down for 10-30 minutes. Despite our requests we never really got a straight answer as to why it went down so often. This particular virtual server was a UML server as we purchased it before they switched to Virtuozzo. After the third time our server went down they offered us the opportunity to move to their Virtuozzo platform. They provided access to both platforms during the transition for a very lenient grace period of two+ weeks. We were really hoping making the switch would solve our downtime problems and were very disappointed when the server went down again shortly after we made the move. At this point we had experienced 4 instances of downtime since becoming a Tektonic customer. Just 3 days after the fourth downtime instance the server went down again. This time they said that another VPS customer had found a bug in the Virtuozzo system and caused the entire server to go down. As of the 5th instance of downtime all cases were isolated to one server. Then during our 6th instance of downtime one of their UPS or backup power systems failed at the data center and all three of our VPS servers went down. This was about 2 weeks ago. Now as I write this post all three of our virtual servers are down again. This one must be bad because tektonic.net's own website, forums and support site are all down as well. As you can imagine 7 instances of downtime over a 9 month period is simply unacceptable performance for any kind of business hosting scenario. As soon as these virtual servers come back online we plan to move them all away from Tektonic. I hope they can resolve these issues for themselves in the future as they already have good sales and support staff and we have enjoyed everything except the network outages for the past nine months.
Posted by afandina.com, 11-18-2004, 08:44 AM
Really I liked their support. They are knowledgable, and friendly. I don't know about what is wrong at the moment, as my sites are down !! It is strange, knowing that their own site is on a different IP Block, mostly in a different datacenter. But again, I like them.
Posted by mr. green, 11-18-2004, 08:56 AM
http://www.tektonic.net/ is unreachable and so is my VPS. What's happening ?
Posted by msh, 11-18-2004, 09:56 AM
Check out this thread on their own messageboard: http://www.tektonic.net/forum/index.php/topic,62.0.html their own website is online again.
Posted by mr. green, 11-18-2004, 10:05 AM
They're indeed up again.
Posted by TheWiseOne, 11-18-2004, 10:08 AM
Sorry people, it looks like we have a bum APC device we need to replace... hard to trace things like that down.
Posted by TheWiseOne, 11-18-2004, 10:53 AM
(was a duplicate)
Posted by TheWiseOne, 11-18-2004, 11:43 AM
It's the bad/overloaded APC switch again... our own web server isn't a very powerful machine so we moved that to the this APC and moved one of the VPS hosts to a less loaded APC. This is why when this APC went out again our website went down.