Matrix/Vortech all network down

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Posted by dexx, 11-24-2004, 02:56 AM
All the network of Matrixreseller/Vortechhosting is down, and not even their forums available. Anyone knows why? how long it will take?
Posted by net-trend, 11-24-2004, 03:34 AM
You could try their rep on WHT here for some explanation.
Posted by ernestomartire, 11-24-2004, 06:21 AM
I think was down for at least 1 hour!
Posted by Vortech, 11-24-2004, 06:32 AM
http://forum.vortechhosting.com/show...8327#post78327
Posted by ServerZB, 11-24-2004, 09:46 AM
your url down for me too sites have been down for 4 hours
Posted by dpyers, 11-24-2004, 10:02 AM
Support Forum and off-site backup forum is down as well. URL I have for backup forum is http://66.194.198.60/ EDIT: Backuup now Last edited by dpyers; 11-24-2004 at 10:07 AM.
Posted by Vortech, 11-24-2004, 01:31 PM
Well everything should be fixed now, we had another different issue around the time you posted ServerZB. We tried to bring Internap up on our router and there routeing table took up to much ram on our router. We fixed that issue in about 15 -20 min and also got internap online at the same time. Again I am very sorry about the down time. But the post below goes in to a little more detail about what happend. It was a little out of our control being a ARP poisioning attach from in side the network it was very hard to find and kill as it made the router show some errors we have never seen before. Once we found the person and kicked them off the network everything worked just fine. But there is more on all this here http://forum.vortechhosting.com/show...3&page=3&pp=15 Last edited by Vortech; 11-24-2004 at 01:36 PM.
Posted by ernestomartire, 11-24-2004, 05:49 PM
I'm a matrixreseller customer. Things happend... and I think their service is good.
Posted by Vortech, 11-24-2004, 07:32 PM
ernestomartire thanks. We do try very hard to keep our service very stable. I think we are on the right track.
Posted by ServerZB, 11-25-2004, 09:20 AM
My UK and Asia customers could not access to server again
Posted by ernestomartire, 11-25-2004, 09:22 AM
I'm conencting good from italy...
Posted by attila, 11-25-2004, 09:58 AM
We didn't even notice the downtime, everything is working great for us. Good job matrixreseller on fixing this issue very quickly
Posted by Fujiwara Takumi, 12-30-2004, 11:55 PM
all my sites are still down.
Posted by Vortech, 12-31-2004, 12:36 AM
The network is not down, its one server due to apache needing to be rebuilt due to leaving suexec out after the upgrades we did when the php security issue hit last week or so. It should not be to much longer.
Posted by Fujiwara Takumi, 12-31-2004, 12:45 AM
thanks sir, i just got a similar response from jason Hello Everyone, Unix15 is experiencing some unexpected downtime because apache needs to be re-installed with suexec. It seems that as apache started to rotate the logs this issue came up. We'll keep you updated on its progress. Sorry for any inconveniences, we are working diligently to remedy the issue. Best Regards, Jason Vortech, Inc
Posted by Vortech, 12-31-2004, 12:48 AM
Not a problem and glad I could help. We missed suexec on one out of many servers in the rush to upgrade them due to php so I guess thats not to bad. I would have rather it been zero. We will have it back up ASAP and sorry about the downtime.
Posted by dpyers, 12-31-2004, 01:19 AM
Since 11/24 ?
Posted by Vortech, 12-31-2004, 01:20 AM
No, just tonight. Not sure why he replied to this post, but I guess its better then starting a new one.