Hometownhosting (part of AffordableHOST) [merged]

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Posted by peynir, 01-23-2005, 01:49 AM
Anyone has any ideas what'd happend to Hometownhosting. Our sites were down again (3rd times this week). All mysql databases went down. Chatroom support is closed. I wish they could fix this problem ASAP.
Posted by CD Burnt, 01-23-2005, 02:05 AM
have you put in a ticket?
Posted by peynir, 01-23-2005, 02:11 AM
Yes, I did. It's not answered yet.
Posted by snickn, 01-23-2005, 02:23 AM
Have you called? 888-886-HOST (4678) You can find affordablehost's contact information here
Posted by peynir, 01-23-2005, 02:41 AM
Is it the toll-free number? Even if I am calling from New Zealand? I already submit a ticket. Normally, it would take them about 12-24 hours to answered, which is not bad. I am not blaming Hometownhosting for poor tech support. I just hope they could email us whatd happened or maybe tell us what is going to happen beforehand. wish the same problem will not occur again and again.
Posted by snickn, 01-23-2005, 03:07 AM
888 is toll free for the US. Not for New Zealand to my knowledge. You can try emailing *PRIVATE DETAILS REMOVED* I'm quite certain she would not agree that 12-24 hour response times are "not bad" as they are quite terrible actually. Last edited by AussieHosts; 01-23-2005 at 11:18 AM.
Posted by peynir, 01-23-2005, 03:12 AM
Thanks for your help! nickn
Posted by peynir, 01-23-2005, 07:17 AM
Now!!! My websites are down for about 7 -8 hours and counting
Posted by mr_wuss, 01-23-2005, 10:16 AM
Since around midnight CST MySQL has been down on two of my domains, both on seperate servers (or I would assume as one lists being on a 4 cpu system and one results in a 2 cpu system in cpanel's view status). I have put a ticket in to no avail, is anyone else having issues?
Posted by layer0, 01-23-2005, 10:25 AM
You may want to PM AH-Tina on this forum. I believe she either owns or works for AffordableHost.
Posted by okok, 01-23-2005, 10:50 AM
Yes, it has been like that for several hours. A support ticket I submitted a couple of hours ago hasn't been answered, and their technical support chat is not working either.
Posted by Tina J, 01-23-2005, 11:09 AM
We are aware and working on this issue. --Tina
Posted by Tina J, 01-23-2005, 11:33 AM
I now have more information. Below is what I just told one of our customers: "Believe me, heads are going to roll today. Two things failed, which I can guarantee you will probably never happen again. First, there is supposed to be a script on the server that takes care of mySQL crashing like that...which may not have been added last week when that server went online. Second, our pagers never went off to notify us...which may be on Alltel's (the phone company) end, but I am definitely going to find out. This is completely unacceptable and NOT typical of our company." To the original poster...this is the first outage that this server has had, since going online last week. Any outages you may have experienced before then was from before you were on our servers (on the old Hometown Hosting servers). I apologize for this incident - frustrating all around! --Tina
Posted by GP-JT, 01-24-2005, 12:59 AM
Nice to see Tina and crew on top of the problem.
Posted by peynir, 01-24-2005, 01:11 AM
It's good to see our sites are back to normal again. Hope the same problem will not occur again.