Dinix down?

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Posted by GreatDaneOwner, 01-24-2005, 03:51 PM
Dinix.com doesn't seem to load, neither do my sites there. Any news?
Posted by blitzlight, 01-24-2005, 03:53 PM
Can't connect to www.dinix.com Can't open trouble ticket Is it only from my Internet connection or others also has similar experience? Thanks!
Posted by anstrom, 01-24-2005, 03:55 PM
same problem from here. I've visited dinix911.com and post a question there, but nothing comes back to me yet.
Posted by GreatDaneOwner, 01-24-2005, 04:03 PM
Posted there as well, but that forum looks pretty deserted (OK, it's fairly new), with only 5 (?) registered members. Keeping my fingers crossed.
Posted by Project X, 01-24-2005, 04:04 PM
both our dinix accounts are down boo hoo hoo partner is in a VERY important meeting right now with our BIGGEST client and ooooh ill bet he is pissed thank god i have nightly backups... ill give it an hour and start rerouting i guess! ack! btw, the meeting is out of town which makes it even more ironic! ack! edit: i didnt know about dinix911 so i wonder how many people do>?
Posted by Project X, 01-24-2005, 04:06 PM
another thread is already opened here about this
Posted by handreach, 01-24-2005, 04:08 PM
I just called them, and was told that there is a slow network problem and technicians are working on it. No estimated time.
Posted by GreatDaneOwner, 01-24-2005, 04:13 PM
I must be wrong but slow network problems appear different to me, but never mind.
Posted by Project X, 01-24-2005, 04:17 PM
just talked to alex give it a few minutes they are on it
Posted by marengo, 01-24-2005, 04:27 PM
No estimated time ? Too bad
Posted by GreatDaneOwner, 01-24-2005, 04:27 PM
I wonder why they rely on telephone replies. Would be a lot more efficient for them to simply post an update on the off-network site. Then they wouldn't have to spend their time (in an emergency!) responding to calls but they could concentrate on eliminating the problem. Just my two cents.
Posted by handreach, 01-24-2005, 04:35 PM
Last time it happened is barely three months ago. I really don't think dinix is moving to the right direction right now.
Posted by marengo, 01-24-2005, 04:37 PM
Working now Total Time on Error: 25 minutes, 38 seconds
Posted by handreach, 01-24-2005, 04:37 PM
Good, hopefully everything will stay stable from now on
Posted by angeredmoth, 01-24-2005, 04:38 PM
I really don't know what is happening over at Dinix. Their management seems to be ignoring their clients questions on the forums even though I believe Bailey directed those posts to the appropriate person. I have also noticed some posts being deleted there. Kind of worried about Dinix's future.
Posted by GreatDaneOwner, 01-24-2005, 04:51 PM
Was more than 45 minutes by my watch...
Posted by GreatDaneOwner, 01-24-2005, 05:04 PM
Definitely disturbing. Especially the total lack of communication.
Posted by Project X, 01-24-2005, 05:16 PM
what do you mean what is happening over at dinix? if you are referring to dinix911 i do not believe that is an official dinix forum. i dont believe that support via a forum board is an appropriate support channel anyways. in any event, if you are for some reason not happy with their service and cant get it resolved, you should probably move to a different datacenter. i consider my self extremely fortunate to be with dinix for over a year now and have not had any major issues.
Posted by Project X, 01-24-2005, 05:19 PM
lol, actually its like this.. they wouldnt have to respond to all those calls if all those people werent calling. come on, do you think dinix didnt know that servers couldnt be reached? in such cases, what is the point of calling? *shakes head*
Posted by marengo, 01-24-2005, 05:36 PM
? Any problem with communication: support is fast and pro, they are always reply really quickly. I'm happy with Dinix Downtime: yes, that's sad when server is down , but c'est la vie, no one can guarantee 100% uptime BTW, network SLA: http://www.dinix.com/support/agreement.htm
Posted by Project X, 01-24-2005, 06:09 PM
i guess they dont realize how long the waiting list is to get a server at dinix!
Posted by angeredmoth, 01-24-2005, 06:37 PM
LaurenStephens.com: I was not referring to Dinix911. I was referring to the Dinix forums. There were some posts made by members directed towards the management at Dinix. The posts were simply ignored for 3 or 4 weeks.. I just stopped checking after that. I know that the management were made aware of these posts, however, they chose to ignore them. It was also not just a single post.. there were a few that I can recall. This is what worries me. I have also seen deleted posts made by some members who had valid questions. Sure... Dinix's support is good via their support desk, I have been with them since their inception and that is the reason they are one of the providers we use. However, it worries me how a company can choose to simply ignore their clients. I can understand the fact that they do not provide support via their forums, however, not having staff reply in weeks is a bit ridiculous. A company whose management is ignorent of their client's concerns raises some questions. One of the things that were questioned was the lack of communication on behalf of Dinix for planned outages. Even if the outage is scheduled to be as small as 10 minutes long, I believe that we have a right to be informed. I came accross those announcements by chance when I was checking their forums, not once did I recieve any e-mail notification from them. If they can send me my invoices, they they can surely send me notices as well. I like to work with companies that have a promising future, and I think Dinix does have one. However, lately it has bit questionable with no new available servers for a very long time time and the way management is ignoring their customers. Hopefullly someone here will address these concerns and clear any doubts that have been forming lately.
Posted by GreatDaneOwner, 01-25-2005, 07:24 AM
You've missed my point. Although I must admit I don't follow your logic either. I never call. I said that if they had posted a note about the problem people wouldn't have called and Dinix would have had more time to solve the problem. I never said I thought Dinix didn't know their servers were down, so I don't understand your last sentence either.
Posted by GreatDaneOwner, 01-25-2005, 07:28 AM
Thanks for the info. I never said I was not happy their service. I said there was a problem with communication and I stand by that comment. Re: your last sentence: I never said I can't get it resolved (why do you keep twisting other people's sentences?); plus I don't think Dinix would be happy to see people leave just because they have a problem and want some information concerning it.
Posted by GreatDaneOwner, 01-25-2005, 07:31 AM
Yes, there was a problem with communication this time. I already praised their support in other threads so I don't need to reply to that point. I know that downtime happens, that's not the problem. The problem is when they become unavailable (no, thank you, I don't want to call - I already explained why) and there's no information available.
Posted by GreatDaneOwner, 01-25-2005, 07:36 AM
Now this is getting ridiculous. Am I supposed to be grateful that Dinix provides a service that I pay for?? They don't have to be grateful to me for paying their invoices, either. Nobody was trying to bash Dinix. Why do you have to jump at people who just happen to be unhappy about not being given any information about a +45-minute unscheduled downtime?
Posted by Project X, 01-25-2005, 07:13 PM
woah! maybe you should read some threads here! youre crying about 45 minutes unscheduled downtime?? do you realize that this was not even a DINIX issue?? have you seen threads here about hosts that have completely left town and never came back? how about hosts that took peoples money and told them to F OFF? read some of my threads from over a year ago circa kevin kemp or that other company i was with they sucked so bad i cant even rememebr them! to whine about dinix forum board is totally RIDICULOUS! and i should contact them to ask them to remove it. i dont do business via a forum board. i like to deal directly with a company and not make my business public. now in regards to the person complaining about the communication gap for the scheduled downtime (last year??) they were physically moving ALL servers to a new data center. hello!!! how many times do you think they need to repeat the same information to you over and over again? do you think calling them and complaining about it makes the service go back up any faster?? NO! it is people like YOU who actually delay the process! for people like you to compare their level of service to the likes of criminals like angelnetworkz etc is just wrong! also i have about 30 websites of my own that i rely on so if anyone should be complaining it should be me, but i dont because dinix consistent level of service has been that good. i repeat, if you are not happy with their "lack of communication" or their forum board skills then you should probably consider going to a new place and let them concentrate on us HAPPY clients who value their service and support. WHAT information do you need for a 45 minute downtime?? the service is down?? is that what you wanted to hear?? ok, well, the service was down. in case you still dont get it... im ranting right back at you because apparently you havent been around long enough or burned enough times to know what really good service is, in which case i am here to let you know. ps for the remark about no servers being available "for a very very long time" we just got one here recently. so i dont know what else to tell you... yse i know they are very conservative with ordering servers and rightly so, with each new server there must be a big range of additional costs involved including additional staff needed. would you prefer they just go order tons of new servers (do you know how much they have to initially put out for ONE?) and not have the space, service or support to back it up? new servers costs thousands of dollars but you only have to pay a very small fraction of that up front, who is going to float the rest? i dont know anything about dinix plans policies or finances so im just making a guess and this is what i would do if it were me (thank goodness it isnt) they seem like a conservatively growing company as far as i can tell.
Posted by angeredmoth, 01-26-2005, 12:57 AM
LaurenStephens.com: Firstly, calm yourself. I am trying to keep this discussion civil. However, with your attidude and comments, you make it hard for people to not flame you back. I think it would be better if we just discussed/reasoned the topics as opposed to attacks such as the one you stage in your posts. Did you even bother reading the replies? Firstly.. I am not comparing Dinix with Angelnetworks. I have servers with several very well respected companies that cost more than Dinix. When I am paying $350/month for each server, I do expect a certain level of service from them. Why would you suddenly assume that we were talking about last year? I am talking about NOW, as in the last couple of months. We have not been getting the notifications for SCHEDULED OUTAGES. Perhaps the previous companies that you have worked with have been well below par which is why in your eyes Dinix is god. QUOTE: "NO! it is people like YOU who actually delay the process!" Now... thats impressive, you can assume what we do and place the blame on us. Firstly, when Dinix goes down, I usually submit a ticket. Secondly, when Dinix went down yesterday, I checked WHT and also Dinix911.com so that I can gather the necessary information from there rather than burden the staff at Dinix. I really don't know who you think you talk the way you do. Just because people don't have as many posts as you does not mean that they are newbies in this industry or that they haven't been hanging around on WHT for a while. So I suggest you get off your high horse. QUOTE: "im ranting right back at you because apparently you havent been around long enough or burned enough times to know what really good service is" Well, I think I have been around in this industry for a long enough time. And the reason I haven't been burned enough times is because I do not go with ultra-low budget companies with unrealistic pricing. I also watch out for the way companies handle their business and how they change course during their tenure as my provider. This is the exact reason why I am slightly concerned about Dinix right now as I have seen some changes for the worse sice I have joined them. Although, they still rank quite high compared to most other providers out there in my book. But there is still some concern which I (and other customers) wanted Dinix to address. Having a forum means you should be willing to discuss things regarding your company publicly. Unless youhave something to hide, there shouldn't really be a problem in that area.
Posted by marengo, 01-26-2005, 05:35 AM
<<>> Last edited by marengo; 01-26-2005 at 05:41 AM.
Posted by Project X, 01-26-2005, 03:22 PM
1. i wasnt even speaking to you, you are not the original poster 2. we have never used ultra cheap providers either 3. if you want dinix to address issues, have you called them? or do you just anonymously visit forum boards with nothing nice to say.
Posted by Matt, 01-26-2005, 04:12 PM
Did you not consider Noc24 "ultra cheap"? Seriously though...Lauren, you are happy with Dinix...great. Some people are unhappy. Let them share their opinion without jumping on them just because you feel differently. It is their right to dislike things about Dinix just as it is yours to like things about Dinix. Both sides should be able to share their views without being attacked by the opposing side with insults and insinuations.
Posted by angeredmoth, 01-26-2005, 04:27 PM
1. I was part of the discussion on the same issue as the original poster, so if you are blindly firing against that topic, then ofcourse I would assume you are addressing me as it does not make sense for you to ignore the points that I put forth. 2. Yes I have called. No one picks up and the answering machine didn't work. And just because people have the smarts to be on their toes so as to not get burnt multiple times like you have does not mean that they have nothing nice to say. If you look at my posts... this is the first topic I have participated in going against any dedicated provider. I guess I will open a ticket, however, if the the management needs to address mutiple clients, its better dealt with on the forum rather then seperately as we can see how Dinix is addressing every customer's concerns which would bring more satisfaction to their clients seeing the fact that the company is still very much active and caring in resolving/addressing their client's concerns.
Posted by Project X, 01-26-2005, 06:00 PM
kevins pricing was far from cheap! yes matt, i know everyone can have their own opinion... im just getting a bit overzealous i suppose!! forgive me!
Posted by angeredmoth, 01-26-2005, 10:25 PM
Lauren.... here's something I DID get impressed about today. For the 1hr downtime that we experienced yesterday I had filed for a credit. Their response was that it was due to their upstream and that they will not credit as that was not covered under their SLA. I did not have any issues with that as that is what an SLA is for and both the Dinix and I agreed to that during my signup. They added an additional note today that they WILL credit me because the problem was infact on their own network due to some upstream changes that were not aware of, so they credited me. I am happy that they were honest about this. I guess, I will open a ticket and arrange a call time with someone in their management to discuss some of the concerns that I have. Hopefully they will be able to clear up any questions and doubts in my mind that have cropped up recently. I don't like to be negative about companies I use, I'd rather be praising them as their good performance translates into my company's performance (atleast regarding the network/server). Thanks Matt, I did not want this thread to turn into an argument. I'd rather enjoy a nice discussion sharing our views and opinions. Thats what WHT is for!