versaweb.net down ?

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Posted by peeweeh, 01-30-2005, 11:17 AM
i cant visit their site versweb.net ... what do you think happened? im a subscriber and i cant find my way in thanks
Posted by Joshua, 01-30-2005, 11:22 AM
Traces are dying for me on the last hop - It might just be that their server went down.
Posted by peeweeh, 01-30-2005, 11:23 AM
how long do you think everything will be up again? its 1118pm here +8gmt and i have 8 hours before people start calling and complaining
Posted by kimo007, 01-30-2005, 11:32 AM
why versaweb.net down ? and all servers is down what is happened
Posted by Coolraul, 01-30-2005, 11:44 AM
Yup, seems to be down. I can't get to it either. ping www.versaweb.net Pinging www.versaweb.net [69.25.59.3] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 69.25.59.3: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) root@s1 [~]# ping www.versaweb.net PING www.versaweb.net (69.25.59.3) 56(84) bytes of data. --- www.versaweb.net ping statistics --- 6 packets transmitted, 0 received, 100% packet loss, time 5016ms
Posted by P.H.P, 01-30-2005, 11:52 AM
Hello i have a dedicated server with Versaweb , i dont know what is the problem , my server not working at all , also Versaweb Site does not work !!! versaweb.net who know what is the problem ? thanks
Posted by P.H.P, 01-30-2005, 11:53 AM
Oh , i have just post a new thread about this problem , my server is also down , what is the problem ?
Posted by XPNET, 01-30-2005, 11:56 AM
I' ve just loggin at my reseller account, whm & cpanel works. A server restart, dns renew or...?...dont know. Stay cool, Try to test through new ip address, whm, cpanel & ftp. I guess Rob should reply soon Regards. Last edited by XPNET; 01-30-2005 at 12:05 PM.
Posted by peeweeh, 01-30-2005, 12:07 PM
dont worry im cool the thing is versweb.net isnt working, i dont know if its the network thing . i cant even submit tickets i trust rob can fix this asap
Posted by ruiner, 01-30-2005, 12:10 PM
try phoning them? Domain Name: VERSAWEB.NET Created on: 13-Jan-04 Expires on: 13-Jan-06 Last Updated on: 13-Jan-05 Administrative Contact: Tyree, Rob rtyree@xmission.com Versaweb 8395 Grambling Way Sandy, Utah 84094 United States 8019539186 Fax -- 8015615990
Posted by efarmer, 01-30-2005, 12:18 PM
Are they not moving some of their servers this weekend?
Posted by Coolraul, 01-30-2005, 12:32 PM
I thought they had completed it last week but maybe not. Actually my server that was moved last week or the week before (the days run together) is down. So I don't think thats it.
Posted by NeoGen, 01-30-2005, 12:43 PM
Is it http://versweb.net/ or http://versaweb.net/ because versweb.net is loading fine, but versaweb.net seems to be down
Posted by mazmanr, 01-30-2005, 12:44 PM
There is at least two other threads about this. Please read carefully before creating a new topic.
Posted by peeweeh, 01-30-2005, 12:56 PM
it is versaweb
Posted by P.H.P, 01-30-2005, 12:57 PM
Dear mazmanr when i enter to post my topic , no topic was posted . thanks The Administrators can delete my topic <<< oooh , the administrators are waiting for your GRANT to allow them to delete it or not !!!!!!!!!!!!!
Posted by XPNET, 01-30-2005, 12:59 PM
as peeweeh said : i trust rob can fix this asap.
Posted by Darkfire001, 01-30-2005, 01:11 PM
Anyone able to access Versaweb.net? And are your guys & gals servers accessible?
Posted by Darkfire001, 01-30-2005, 01:14 PM
Down for a good 2-hours now, and this happened last week too albeit for only a quarter of an hour :|
Posted by Darkfire001, 01-30-2005, 01:22 PM
I doubt it's the server move, that caused me quite a headache earlier. I'm sure Rob is working to correct this, but anyone know what the actual problem is?
Posted by peeweeh, 01-30-2005, 01:41 PM
i just hope they wont let us down
Posted by Hassan, 01-30-2005, 02:50 PM
I have dedicated server & shared hosting with them, All of my sites are down....Move for dedicated server was done last week and move of Shared hosting was done yesturday, I think there is some other problem.
Posted by Darkfire001, 01-30-2005, 02:52 PM
:| Understandably their mail server is down too. Approaching 4-Hours down at least that I know of.
Posted by P.H.P, 01-30-2005, 02:58 PM
Darkfire , as i know , it is now 6 hours down !
Posted by mgleason007, 01-30-2005, 03:27 PM
Yes I'm starting to get rather annoyed with them. A couple weeks ago, with their recent datacenter move, my box wasn't listed to be moved and was. I was without the box for two days. Once it came back up, mail wouldn't work and it still doesn't. Now it's all down. I wish I knew what was going on over there. They don't keep their customers very informed.
Posted by Darkfire001, 01-30-2005, 03:56 PM
I'm guessing 7 Hours now, and still now word from Rob. Any have any info on the situation whatsoever?
Posted by Hassan, 01-30-2005, 03:57 PM
I request to Rob, If you are reading this thread, please inform us about this issue.
Posted by mrbroadband, 01-30-2005, 04:04 PM
This is really annoying. You're told they are making a move and then PHP doesn't work. I find it ironic that all this is happening (webservers down - php doesnt work - lack of updates) and yet their billing server is working and has sent out an invoice.
Posted by P.H.P, 01-30-2005, 04:20 PM
Please Mr Rob , we really know that this technical issues is sometimes our of control and no one can avoid failures in %100 , but at least we want to know what is the current situation so we can describe the problem to our customers . thanks
Posted by Darkfire001, 01-30-2005, 04:22 PM
Well, this issue is affecting shared & reseller customers. But in defense of Rob the invoices were sent out yesterday when no issue existed and the PHP issue is only related to Shared clients.
Posted by Boost, 01-30-2005, 04:24 PM
hi as per to my last call to Rob he said they are working on the case to get every thing back as soon as posible, seems they have a routing problem once all are back and things works good he will send clarification for all. my last call to him was 15 min ago
Posted by NZHosts, 01-30-2005, 05:01 PM
yes its vanished alright and no reply to emails. Was off the air almost 2 days with the move .. now this. I already lost 6 clients from the first change. Have moved a few over to another server I have of my own. but still have 40 clients lost somewhere. This is not a good look. The only reason I had this reseller site was because I had some clients who wanted CPanel. I run DirectAdmin on my own. Hope this resolves very soon.
Posted by ngham4host, 01-30-2005, 05:09 PM
now 12 hours still server down whats going on
Posted by Hassan, 01-30-2005, 05:13 PM
Thanks boost for updating us, We all are waiting to see very thing back!
Posted by mrbroadband, 01-30-2005, 05:22 PM
I havent been able to reach them yet, but have they mentioned anything about refunds/credit for down time?
Posted by Matt, 01-30-2005, 05:36 PM
Merged multiple threads....
Posted by NZHosts, 01-30-2005, 05:44 PM
Well they havent mentioned ANYTHING let alone refunds. In fact I got my bill yesterday. Come on Rob let folk know whats going on.
Posted by wizio, 01-30-2005, 05:51 PM
well, just a day ago they completed moving all accounts from he.net and the planet to thier own datacenter in San Jose. They also began using InterNAP, which I believe is the reason for this. just like Boost mentioned it's obviously a routing problem and nothing to do with the servers. what a shame. it ain't a good start at all. lucky it's a sunday, but I hope the techs could resolve it soon
Posted by Joshua, 01-30-2005, 06:26 PM
Just out of curiosity, did Versaweb move all of their servers (including dedicated), or just their shared clients? Also, where are they located now?
Posted by Boost, 01-30-2005, 06:31 PM
as Rob stated to me in my last call for him he promised he will make every thing back as soon as posible and he will make sure that there will be a happy ending for all this. Rob never been a careless person toward his clients.
Posted by Boost, 01-30-2005, 06:33 PM
it is not been 12 hours yet
Posted by mrbroadband, 01-30-2005, 06:37 PM
For some of us with PHP pages it has been way more than 12 hours. I still don't know if they ever resolved their PHP upgrade(s). Last edited by mrbroadband; 01-30-2005 at 06:43 PM.
Posted by Darkfire001, 01-30-2005, 07:18 PM
Things, are still down And as of this point at least 8+ Hours for those of us with dedicated.
Posted by Boost, 01-30-2005, 07:34 PM
no the PHP problem is totaly some thing else that was on the shared and reseller servers that has been moved yesterday. but the current problem is with all the servers in the new DC the servers which has not been yet moved they are on and working with no problem for all of them
Posted by Boost, 01-30-2005, 07:38 PM
Latest news as per to Rob which just called him now the did target the problem and they are solving it now all should be back real soon
Posted by Darkfire001, 01-30-2005, 08:07 PM
**Up** Servers are up for me.
Posted by Boost, 01-30-2005, 08:12 PM
all the servers are back on line
Posted by NZHosts, 01-30-2005, 08:41 PM
Hi My sites are now up and working. Unfortunately have lost more clients. Not real good and no word from Rob yet.
Posted by peeweeh, 01-30-2005, 08:57 PM
good thing its early morning here and everyones just started opening their stuff
Posted by NZHosts, 01-30-2005, 09:09 PM
Yes well unfortunately in New Zealand it is presently 2.09pm on Monday afternoon.
Posted by Steven, 01-30-2005, 09:20 PM
http://www.versaweb.net/forums/showt...?p=303#post303
Posted by Rob T, 02-04-2005, 04:54 AM
Hello, Sorry i've been absent from these boards for a while now. The post above pretty much sums up the issue with the downtime last week. We now hove systems in place that will reduce the turnaround time to get issues like this handled - being a new tenant in our building caused the on-site NOC techs significant problems in finding our area in the building, and also creating us a ticket, since we weren't in all of the required systems yet. Had this happened during the week it would have been solved in minutes, however the timing was terrible being on a weekend. Outages always seem to come at the worst times. The good news is that we have now resolved all of the issues related to our server move for both reseller and dedicated customers, with the exception of a php upgrade on one server that we are currently working on (thelinuxguy aka Steve, if you read this, i'm waiting for an email from you). Just to answer a few other questions I saw in this thread: 1 - We moved to the CRGWest facility at 55 S Market St in San Jose - http://www.marketposttower.com and also moved our connectivity to InterNap. This facility is a much better fit for us, and will allow us to grow and do many things that our previous providers could not. 2 - We moved everything in phases to make the move a bit easier, however all service has now been moved to the new facility. 3 - The PHP issues we ran into were caused when we attempted to upgrade from php 4.3.8 using Cpanel's easyapache script. We had 4.3.8 running great, did a rebuild with the same build options, and everything just died. We worked to get a basic functioning PHP build back and running, and we are currently working on getting a build with all of the options we normally offer. This only affected our reseller servers. We will always do our best to be up front and honest about issues like this with our customers. I sincerely hope that this bump in the road will be more than offset by the significant upgrades to our services we have made in the past couple of months.