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Posted by vaisg, 12-31-2004, 11:04 AM
Well, I know that there are supporters of Crediblehost here. I chose CredibleHost about 6 months back because I went through the posts here on the various hosts and they seems to be the one with alot of positive review .... big mistake. I consistently have problem accessing the server. My sites hosted with them has been down for up till now 10.45 pm GMT+8 31/12/2004, 50 hours. While my clients has been breathing down on me, it seems like they have no urgency to get the site up. I have a feeling that if anything were to happen, it would be after the holiday. They're ruining my business. The last time it went down for 10 hours (which is not too long ago, 2 months ago ?) I have to explain to my client that that because they are on the other side of the world, they may be sleeping. (huh ?) This time, this is really the last straw, I am really furious. I know Bonnie will be here reading this post, and Bonnie, you would know who I am. I am one of the least fussy customer you will ever have and when I encounter problems, I struggle through it myself most of the time. Let just say I regretted believing what was said about your company. Even though I have already paid you for next month, I will be shifting host real soon and I won't be coming back.
Posted by websterworld, 12-31-2004, 11:08 AM
Well every webhost has downtime, 50 hours does seem a bit excessive. However, are you really sure it was down? You said that you couldn't access it. This doesn't always mean its down, or that others can't. Perhaps you or your ISP had a problem?
Posted by SearchNetNow, 12-31-2004, 11:22 AM
Yea there could be lots of problems. Or the server could have been down. By the way Bonnie when you come in here Im a ghost. I know you but you wont guess who I am lol.
Posted by BitterSweet, 12-31-2004, 11:31 AM
doesn't seem to be an ISP problem. http://www.chforums.com/showthread.php?t=3093 The first post is from 2 days ago.
Posted by hlogical, 12-31-2004, 11:34 AM
I use Credible Host and although downtime does seem to be minimal, the odd bit here and there, replies to support requests seem to take longer and longer...
Posted by colorteck, 12-31-2004, 12:59 PM
Sometimes a firewall may block you from the server. especially if you have failed logins. This may not be the case as we have this problem sonmetimes as some one may forget their password and try too many times to login and our firewall will ban the IP. usually a support ticket may be the answer. Hope this helps.. Have a Happy New Year !!
Posted by net-trend, 12-31-2004, 01:42 PM
It's unfortunate that you have to do this during the new year holidays. All the best in looking for your new host.
Posted by Tom O'Connor, 12-31-2004, 03:15 PM
They are very active on many forums and seem to be a very nice bunch of people. Sorry to hear your problems with them. What has their support team being saying the problem is?
Posted by catfished, 12-31-2004, 04:23 PM
From what I've read on the CH forums, they're not really saying much of anything other than blaming it on the data center.
Posted by catfished, 12-31-2004, 05:27 PM
Now their support forums and their main website appear to be down!
Posted by LightWeb, 12-31-2004, 05:30 PM
Now http://www.chforums.com seems to be down!
Posted by GP-JT, 12-31-2004, 05:49 PM
Same shananigans all over again from CH.
Posted by catfished, 12-31-2004, 05:50 PM
The support forums and the main site are back up now.
Posted by colorteck, 12-31-2004, 05:52 PM
Seems to back up for me as well with a serious slow load problem...
Posted by vaisg, 01-01-2005, 12:25 AM
The server is still down and it is now 12 pm 01/01/05 GMT+8, happy new year. 50+14 hr=64 hrs. Seems like it won't be up till after the holiday and tomorrow is a Sunday, great! For those with doubts, try pinging 216.7.187.10 to 216.7.187.14. For those faithful supporters, good luck to you. Problems that I encountered for the past 6-8 months with them ; Poor response to support requests. Poor bandwidth speed. Server only host slightly over one hundred sites (last time I check) and it slows to a crawl. FTP timeout, HTTP 404. Frequent + long downtime. Minimum 8 hours. My original intention was to put my busiest site on it but I encountered so much problems along the way, I changed my mind. Luckily for me, because it seems like the last few days has been very busy days for googlebot and my sites are not accessible. So it will all be dropped from the index, all thanks to Crediblehost. Right now I have redirected all my sites back to my lousy 512k broadband account so that it could be crawled but googlebot is no longer crawling, arrgghhh....
Posted by SearchNetNow, 01-01-2005, 06:37 AM
Why did you stay with them if there was so many problems is what I dont understand?
Posted by ldcdc, 01-01-2005, 06:51 AM
I'm sure he doesn't understand it himself. It's just human nature, and when a host takes the personal approach, like Bonnie does, people (customers) tend to guide themselves by feelings rather than by reason.
Posted by catfished, 01-01-2005, 01:47 PM
You hit the nail on the head there idcdc! That's why I'm still hanging on but I am trying other hosts and when and if I ever find what I want, I'll be gone from CredibleHost in a heartbeat. I should mention that this server issue is not effecting me, I'm on a different server but just thinking about how I would feel if I were, gives me the incentive to get out now!
Posted by MeToo, 01-01-2005, 02:33 PM
Dan, you have it in a nutshell. This is at least the 5th time in 2004 a similar scenario has played out there. This is a direct quote from the owner in another thread here: The ultimate reason in that case (05/2004) was unpaid bills. The similarity to this downtime is remarkable. Two servers down at the same time, same DC, extended duration (days), the limited response is "talking to DC, no reason or estimate to repair", complete silence for days. A reported phone call to the DC confirmed they are having no problems and will defer to crediblehost to explain the issues. There will be no lying this time because the one or two responses have come from a surrogate. The explanation is that the owner is working feverishly in the background with no idea what is going on at the DC.
Posted by BitterSweet, 01-01-2005, 03:08 PM
actually this very same came to my mind but didn't want to appear suspicious.. guess ldcdc post explains why. Good luck to all of you who have the websites unavailable for 3 (!!) days and to those who stay at CH
Posted by JasonSpatola, 01-01-2005, 06:21 PM
I've been a CredibleHost customer for two months. Really fast, friendly, & knowledgeable tech support. No downtime, fast servers. I thought I'd hit the jackpot. ...But now we've hit 87 hours of downtime, and the clock is still ticking... I like CH, and I hope they fix whatever is going wrong, but I've lost too much time and money waiting for this to be resolved. HostNexus is getting at least four new customers thanks to this, including myself. Maybe they should have a CH Fallout special! (Just kidding.) Best wishes for Bonnie in the future... - Jason Spatola
Posted by LightWeb, 01-01-2005, 11:16 PM
It looks like the bills have been paid, the sites are back up now.
Posted by vaisg, 01-01-2005, 11:48 PM
If Bonnie could improve on the downtime, they are relatively an alright host to use for windows based hosting, asp and stuff. This downtime has hit my confidence level in them badly, if my clients will stay, I 'may' stay.
Posted by JasonSpatola, 01-01-2005, 11:53 PM
I really wanted to stay (I'm dreading setting up all the accounts again), but I don't think I could live with myself if it happened again. Just felt like I had to take some preventative measures.
Posted by netpet, 01-02-2005, 12:01 AM
It sounds like your haveing too many troubles, I think it is time to find another host, there are plenty to chose from...
Posted by mctDarren, 01-02-2005, 02:13 AM
Hoorah! Grabbed my customer's data and running...
Posted by nectar, 01-03-2005, 06:03 AM
As far as not paying bills is concerned, this is exactly what happened with Bonnie MacKenzie as our customer last summer. Their bill got larger and larger, and when it came time to pay, we had no choice but to shut off their server. CredibleHost (Bonnie) still has not paid their outstanding $600.00 bill from last July. Other providers who deal with them should be aware of this fact. It's a shame since she seemed like a very nice lady to deal with otherwise. :-(
Posted by BitterSweet, 01-03-2005, 10:50 AM
urgh! now this is surprising news :O
Posted by JenniH, 01-03-2005, 12:03 PM
I suggest maybe this thread is worth a read: http://www.webhostingtalk.com/showth...hreadid=337942 Sorry, but it's not pretty.
Posted by Araunah, 01-03-2005, 12:10 PM
It's not only in webhosting, in any business and in any individual life, if bills are not paid on time, troubles are coming fast. If we do not pay our cable provider, no more TV. If we do not pay the datacenter, no more servers. The consequences might be a little more important for a Web Hosting business though. If it is the first time it happens, I would give them a second chance. Every body can forget to pay a bill. If it's a repetitive pattern, it's different.
Posted by BitterSweet, 01-03-2005, 12:38 PM
you may want to read this too: http://www.chforums.com/showthread.p...3&page=6&pp=15
Posted by bear, 01-03-2005, 12:43 PM
Not a member, can't read it. Can you quote some of the important bits?
Posted by Tom O'Connor, 01-03-2005, 03:33 PM
I cant even connect to their forums now.
Posted by AdmiralSpock, 01-03-2005, 03:37 PM
Some quotes:
Posted by BitterSweet, 01-03-2005, 04:15 PM
these are follow-ups to the original post:
Posted by WalstonNet, 01-07-2005, 01:22 AM
Well, I AM a CH customer and there IS server issues, tickets that go unanswered for days and days and sometimes weeks. I have even seen posts of people complaining about not getting a response for over a month. It's rediculous! I have already made the choice to leave CH. Just waiting for my new server to be setup. They haven't even TRIED to be helpful lately. Although, I do have to say that I currently have four support tickets open and Linda HAS actually been replying (without having to ask for a reply too many times, but I did have to ask) and trying to solve my issues. However the same four issues were reported in the help desk a lot longer than a couple of days ago, and I'm just now getting responses and help. While I'm still at CH, until I leave, I still need service and support while I'm there. I pay for the services, I think I should get the service and support I pay for, otherwise what's the point? Anyways, I just wanted to say that I AM a CH customer and overall I have been VERY displeased with the service and support I have recieved (or actually not recieved) over the last few months, with the exception of Linda trying to resolve my issues over the last couple of days. I'll be leaving CH soon, and I hope they will give the people who stay better service than they are now. Good luck everyone!
Posted by JenniH, 01-07-2005, 05:53 PM
Well.. the whole shooting match seems ot be down this time. Even www.crediblehost.com is failing at present. Anyone had contact with them?
Posted by catfished, 01-07-2005, 05:58 PM
The CH forum was up earlier today but it's down now. I think they left it on the Pluto server. So far the server I'm on is still up. He crosses his fingers
Posted by JenniH, 01-07-2005, 06:01 PM
Any idea what crediblehost.com itself is on? That didn't used to be on Pluto, but maybe they moved it foe some reason.
Posted by catfished, 01-07-2005, 06:04 PM
Sorry Jenni, not a clue but you're right in that they definitely were not on Pluto.
Posted by BitterSweet, 01-07-2005, 06:06 PM
yes it seems to be down. Well, at least I packed my bags already
Posted by catfished, 01-07-2005, 06:08 PM
I'm going to back up a few databases like now!!!!!!!
Posted by JenniH, 01-07-2005, 06:12 PM
We only have a few bits and pieces there now. But it's still annoying when this happens... and you simply can't get in contact with her.
Posted by catfished, 01-07-2005, 06:25 PM
Yeah, with the exception of one brief visit to the forums, she nor any of her "new techs" have been around this year. Linda who originally was going to help out with the lighter stuff is the only person representing CH that's been around. She keeps saying that she's talking to Bonnie on the phone but I seriously doubt it.
Posted by stu17, 01-07-2005, 07:01 PM
I have to disagree with you there catfish, I think Linda is talking to Bonnie & I also have to say this Linda is just as helpful & trustful as Bonnie is Thats my 5 cents Last edited by stu17; 01-07-2005 at 07:05 PM.
Posted by WalstonNet, 01-07-2005, 07:42 PM
Looks like Pluto is back up now (for the moment).
Posted by catfished, 01-07-2005, 08:08 PM
Well Stu, I do agree that Linda has been very helpful. My point is that she's trying to take on all the work that Bonnie should be doing at least some of. I have a couple of problems including an open ticket that hasn't been responded to in over 24 hours but I don't want to bother her. since she is so overloaded.
Posted by catfished, 01-07-2005, 08:11 PM
Yeah, the main site and help desk are up now as well. I don't think they're on Pluto but then again, what the he// do I know?
Posted by WalstonNet, 01-07-2005, 08:58 PM
I was going to post this earlier but decided to get all of my sites transferred over first, LOL! The help desk was down, and the forum too. Which means that Pluto was down. Luckily I'm on Spirit, so my sites were all up. *Knock on wood!* You know what's funny about that? Well, not funny really. The help desk and forum are both on Pluto. CH said a long time ago thet they were going to move them to a non CH server so that when Pluto went down, the help desk and forum wouldn't go down too. That was ages ago. They also said they they were going to install a backup help desk and forum. As a matter of fact, I saw a post here last night where Linda (with CH) said that the backup forum was online. But, they haven't bothered to tell anyone where it is. Go figure. CH has made many empty promises. They used to be a great host. Now all we get is excuses and empty promises and no support. I really think that Bonnie has just gotten in WAY over her head. I think she has too many customers to handle, and not enough people to help. It's sad really. I always liked Bonnie. I like her still. But I'm not going to let her business practices effect mine anymore, so I will be gone VERY SOON. I'm in the process of moving sites as we speak. I was going to move them all over to a friend of mines server here locally. And I still am. But that server won't be ready for me until probably the end of February because he has to get it ready, and then I have to get Webmin and Usermin customized. What can I say, I'm a graphic person and can't stand sites that look bad. And there is no way on God's green Earth that I am going to put up with all of the crap from CH until the end of February. So, I decided to go ahead and get a server from a datacenter until my server locally is ready. I'm signed up and almost done moving sites. You know what's great? This new host has 24/7 TELEPHONE tech support in addition to online support. It is so nice to call a number (toll free even) and have someone actually answer the phone and help me with a problem. So far (just since last night), all of the problems have been just because I don't know what I'm doing since I've never had this much control over my accounts with CH, and they have been very helpful every time I have called, answered the phone at 2 am last night even. I just love this new host. They're awesome! I can't wait to get completely off CH. And luckily, I won't be one of those poor people who cancel their CH account and continue to get billed, because mine is not setup like that. I login to Client Exec and pay on my own. I'm not automatically billed. So, it's a comfort to know I won't continue to get billed. Especially since it would kill me to be billed again by CH since my new hosting account is a lot more money than what I was paying at CH. But I really don't care. I am willing to pay more to a host who provides the service and support they promise. It's well worth it. Paying even what I did at CH was worth nothing when you don't get the support. Man, I ABSOLUTELY LOVE my new host!!! I guess I can post their name here right? Especially since it's a good review. Well, I have only been with them since last night, but if their level of support is anything like it has been since then, I am going to be one happy camper! You know what they even did? I signed up last night around 4 pm. I signed up for a plan that was $85 ($80 for the plan, and $5 for Fantastico each month). They said it would probably take about 4 hours to setup. At about 8:30 I got a little impatient (not mad, just impatient), and decided to call to see when it would be setup. So, I called and the guy I talked to looked at my account. He said the reason I wasn't setup yet was because the plan that I signed up for was being phased out as of yesterday. I had signed up for it right before they took it offline. He said that they had a brand new plan in place as of yesterday. He said that the new plan was $60 and instead of having 5 GB of storage it came with 20 GB, and instead of 100 GB of transfer, it came with 200 GB, and Fantastico was included, so I didn't have to pay the extra $5 per month. It had more programs and scripts that the $80 plan, and even more ip addresses. This particular company calls you at the number you provided during signup before they actually setup your account for security reasons, which is good. They didn't setup my account because they thought I would like the new plan better. I could still have the old plan if I wanted it, but they wanted to see if I would be interested in the less expensive, better plan first. They just hadn't got to calling me about it yet. Since my number came up on caller id and they were able to verify my information, he changed my plan right there and then and it was setup a few hours later. So, because they did that, I have a better plan and am paying $25 less per month. I couldn't even believe it! If that's not service I don't know what is! I am sooo happy that I moved! I did research them on here before deciding to use them. I only found one negative post, and that was for a router going out or something of that nature. They gave the effected customers a 100x credit for the downtime. They were the ones with the least amount of complaints out of every one I researched and had the most positive reviews from satisfied clients. I am very happy I am now their customer!!! I can't wait to break free of CH. It'll be a few more days before I cancel my account, but it just can't be soon enough! I'll be leaving with five open support tickets, which I would be willing to bet (seriously) won't even be close to being solved before I leave! One is brand new as my site got hacked AGAIN. Even after being moved from Pluto to Spirit. Seems like it's a pattern, and I know they're not attacking me personally. They're attacking the server. Maybe because it's vulnerable??? CH makes me so Thank you Liquid Web (My new host)!!! You rock!!! Monica
Posted by stu17, 01-07-2005, 09:25 PM
all CH Clients might want to read this: http://chforums.com/showthread.php?t=3140
Posted by WalstonNet, 01-07-2005, 09:35 PM
Wow, thanks for posting that stu!
Posted by catfished, 01-07-2005, 09:35 PM
Hi Monica, I'm glad you found a good host. I don't have enough accounts to justify a VPS but it sure is a good deal, I checked out their site just now. I hope you have a great future with your new host, it certainly looks like you will.
Posted by stu17, 01-07-2005, 09:36 PM
You are Welcome
Posted by MeToo, 01-07-2005, 09:40 PM
I had an account on a LiquidWeb server for months. By far the best DC and server maintenance I have seen. Unfortunately the guy who leased the server I was on pulled some shenanigans and let the server go. I am longing to get back on LiquidWeb but am not ready for my own server yet. Good wishes for your tenure there. Last edited by MeToo; 01-07-2005 at 09:43 PM.
Posted by WalstonNet, 01-07-2005, 10:28 PM
Thanks Catfished and Stu. It's been a pleasure knowing you. I do think I'll be happy at Liquid Web. I'm very excited. It's weird having all that added functionality in WHM and all of the control. I'll get use to it though. <> Last edited by anon-e-mouse; 01-08-2005 at 01:44 AM.
Posted by mctDarren, 01-08-2005, 02:08 AM
Another pass the buck thread.
Posted by RossMAN, 01-08-2005, 04:46 AM
You might find this interesting then LiquidWeb now offers VPS
Posted by BitterSweet, 01-08-2005, 10:06 AM
I strongly doubt that the lack of support have anything to do with Paysystems. PS isn't the only problem at Crediblehost. - First two servers go down and after some lies, we get to know they were not paid for (this was before PS problem started) - Early November another server was down, Bonnie vanished off the planet. Answer to all problems were family problems. - Recently a server was down and no support was to be found, except for Linda, whose replies were of no use "I've been on the phone with Bonnie, she's working on it" - ok? Bonnie comes back and claims she cannot explain what happened to the server. - Now all problems seem to have (finally?) somebody to blame them on: Paysystems! IF PS were so bad, double charging and so on, why didn't they move the payments gradually to a new system in September, instead of waiting 4 months to do so? - Somewhen (was it November?) another excuse was that the phone lines weren't working. No way to contact CH and it was the telephone company's fault. I really think Bonnie had a good idea behind Crediblehost but the whole thing is running out of hand. You have to take into account that everytime something has happened, there have been many promises that never saw the light. More support? Now Linda is there but where are the former techs? As Walstonet mentioned, weren't CH website and forums supposed to be moved to another server? Where are the backup helpdesk and forums? Why does Bonnie still "disappear" from time to time, to come back with an excuse (not saying it's a lie) and more promises? Anyway, as I already said before, good luck to all those who stay. I hope you can come back here in one year time and tell us about CH's improvements
Posted by MeToo, 01-08-2005, 12:52 PM
Bittersweet has the theme pretty well but only scratches the surface. All the effort to dream up a whipping boy for each of the bonnmac disappearances and server/support breakdowns doesn't answer the simple question that is asked over and over again on the CH forums "Where is bonnmac" . The fact is the servers down for days and bonnmac is gone for up to two weeks leaving the ship rudderless and without communication, returns with apology and a new dream occurred at least five times in 2004. CH needs help!
Posted by DireFog, 01-09-2005, 05:29 AM
There have many nice updates since I joined a year or so ago. 1. The emails arrive 2. The emails arrive with full text 3. There are nice helpers and customers who help each other in the forum. 4. The forum has many problem solving outlets 5. The helpdesk is usable and is easier to use than when first implemented. 6. The cpanel was nicely updated. etc... The complaints are valid however: 1. Emergencies are urgent and need to be handled immediatly. 2. There needs to be an off home base forum or at least a Log of some kind for when problems arise, in order to keep the customers up to date. With all the problems that those Spammers caused, with all the panic that the customers naturally have with trying to learn and or manage their accounts, with all the problems that PaySystems caused, with all the natural problems servers have, with all the unnatural problems that servers have, with all the problems of the phone lines, etc ... if I were Bonnie you can bet your sweet bippy that I'd be out cold on the floor with an empty bucket of Marqurita mix laying next to me. I've had major to me problems that are laughable problems to anyone else, yet Bonnie always came through like a Champ and helped me right through them, never patronizing me, never making me feel like I was taking up her time. I'm sticking it out until she's not sticking it out. She's got her hands full enough. I understand how stressful it must be for those who are trying to do a business under such strenuating circumstances. Many must be frantic. Beyond frantic. Frazzled. I hope everything gets straightened out soon for everybody. Best wishes to all, Foggy
Posted by NexDog, 01-09-2005, 06:36 AM
Wondered where the sudden spike in new signups was coming from. Maybe I found the answer. Good luck to CH, though. Hope they can pull through any issues they're having.
Posted by BitterSweet, 01-09-2005, 08:46 AM
what you mention here is nothing less a "credible" host would do. This is the least you might require from a host. Update cpanel (php, fantastico, whm etc) when updates are out, provide with a working helpdesk/support channel, provide a working email server/system. I will leave the forum aside because it is surely not a must for a good host to have a forum, even though many I know do run one - and a working one.
Posted by gene c., 01-19-2005, 06:08 PM
I have been or have a resellers account with them for almost a year. I'll post about this later. For I'm still with them?? what is up over at CH? No matter what I try or what I use firefox or Maxthon. None of the CH sites come up ch.com/help/fourms/Cpanel ??? it's like they have vanished off the map?? if any of the members of CH see this? please post here and also please e-mail me at CEGeneC at gmail dot com in case I don't get back here for a few
Posted by JenniH, 01-19-2005, 06:09 PM
And they (Pluto) are down again now: Time (US/Eastern) Checked From Result KBytes Secs Kbps 01/19/2005 17:07:31 London UK Unable to resolve na N/A 20.06 N/A 01/19/2005 17:07:32 Frankfurt GERMANY Unable to resolve na N/A 20.06 N/A 01/19/2005 17:07:31 Oklahoma City USA Unable to resolve na N/A 20.06 N/A 01/19/2005 17:07:32 Hong Kong CHINA Unable to resolve na N/A 20.05 N/A 01/19/2005 17:07:31 Las Vegas USA Unable to resolve na N/A 20.06 N/A 01/19/2005 17:07:31 Orlando USA Unable to resolve na N/A 20.06 N/A 01/19/2005 17:07:31 Atlanta USA Unable to resolve na N/A 20.05 N/A 01/19/2005 17:07:31 Chicago USA Unable to resolve na N/A 20.06 N/A Which of course means the forum and heldesk are also down.
Posted by gene c., 01-19-2005, 06:14 PM
thank you so kindly for the Very quick reply. I have been beating my head all day tring to get to my site and any of the ones at CH. I even went as far as to put CH's name into google and click on Every link it came up with. And got the same thing?? wonder what kind of excuse they are going to give for this one?? when they do come back up?? you might want to do a search on the fourms their for Gene C. and you will see my outlook or ?? if it's mean anything I'm on concord and before that I was on the God forbidden titanic that was Always down. I even waited for almost 3 months before I even took the chance to upload my site ti them?? my only problem is my Corp. ownes everything that deals with my site. and so I pay all this kinda stuff by the year or a year in advance. Last edited by gene c.; 01-19-2005 at 06:22 PM.
Posted by MeToo, 01-19-2005, 06:16 PM
The main site went down at the same time. Is it on the same server with all the rest?
Posted by JenniH, 01-19-2005, 06:17 PM
Yes, the whole shooting match seems to be down this time.
Posted by akoss, 01-19-2005, 06:18 PM
For some reason I thought it was just the forums and the helpdesk on Pluto, but perhaps I'm wrong
Posted by MeToo, 01-19-2005, 06:19 PM
We may soon find out what the mystery was surrounding the last major server outage earlier this month.
Posted by JenniH, 01-19-2005, 06:20 PM
As far as I am aware, no. The forums and helpdesk are on PLuto, but the main site has always been elsewhere.
Posted by MeToo, 01-19-2005, 06:21 PM
The main site is still un-available to me.
Posted by gene c., 01-19-2005, 06:25 PM
akoss my friend it sure makes me feel good to see you here also. this dude has went out of his way to help me in all my times of need?? how long has it been down for you. me here in florida usa most of the day?? akoss, mail me at cegenec at gmail dot com, I tried to mail you from here? but, it wouldn't let me! Last edited by gene c.; 01-19-2005 at 06:34 PM.
Posted by akoss, 01-19-2005, 06:30 PM
Wasn't that what I just said (J/K) Gene, nice to see you over here too.... I've been busy on other projects today and didn't notice it was down. (I don't have any real-estate on Pluto either)
Posted by MeToo, 01-19-2005, 06:32 PM
Jenni is good people. The posts have been stepping on each other the last few.
Posted by catfished, 01-19-2005, 06:34 PM
Well I'm sorry for all the people that this effects but it isn't as if you haven't had ample warnings with all the recent occurences. I'm sure glad I got out last week. That being said, I still wish that Bonnie could find a way to turn this around and make CredibleHost a "Credible" company again. It used to be great and she has helped many of her clients with tasks that should have been done by the clients. I think something changed drastically in her personal life that caused her to abandon her business. Obviously, this is no excuse, just a possible explanation for what's been happening for the last few months.
Posted by BitterSweet, 01-19-2005, 06:35 PM
weren't the forum and helpdesk supposed to be moved somewhere else to actually be available in case of downtime? and shouldn't there be a "backup forum" if chforums.com isn't available? *sigh* I'm glad I left (on time?).
Posted by akoss, 01-19-2005, 06:37 PM
I know... I've been reading much more than posting and I feel I know Jenni even though she has no clue who I am LOL
Posted by MeToo, 01-19-2005, 06:37 PM
For better or worse bonnmac says that Paysystems has bricked her account leaving her without operating funds. That'll do it.
Posted by JenniH, 01-19-2005, 06:42 PM
>> even though she has no clue who I am LOL<< Of course... you're good old akoss! >> bonnmac says that Paysystems has bricked her account leaving her without operating funds << Does that mean this is the end?
Posted by gene c., 01-19-2005, 06:49 PM
Well I'm sorry for all the people that this effects but it isn't as if you haven't had ample warnings with all the recent occurences. I'm sure glad I got out last week. I'm not stateing I want out. like I said I pay by the year and I'm not going to just take and run. I just don't understand what is up with them or anything that has to do with CH. I have talked to bonnie many times on the phone and she does seems to be a great lady. it's just that the whole dam7 CH is going down. they don't have any help and well you all have read the post over on the CH site? I do plan to stay with her, I don't believe in running from anything as you can see on my site. I just wish CH would be honest with what is going on and not always have a excuse?? I have support problems that have been going on since lasst may or june of 2004 and have a ticket open now for over 2 weeks. Linda is tring as hard as she can. I have also talked with her in mails back/forth. I just don't understand why she has to do everything?? better stop for now. I don't want them to pull my account and me lose out for the months I have paid for in advance. I joined with them for ALL the great thing I saw here about them. now I just don't know? caused her to abandon her business. Obviously, this is no excuse, I also understand this also. I run 5 business of my own. and I stay on top of them all. I never let other things in my life. Mess up my business's or let my customers down in anyway? Paysystems? is that who CH uses now? If so then I need to block all charges to my creditcard. I paid for a year in advance last march. I'm almost up for another years pay. I'll have to check who it was paid to last march or who CH used. and as for them or anyone else knowing Who I am. I could care less. I have my real life info posted on my website for the world to see. they don't have to look to find me?? Last edited by gene c.; 01-19-2005 at 06:54 PM.
Posted by catfished, 01-19-2005, 06:57 PM
I wouldn't worry about them pulling your account because of something you say about them on here or any other forum. Bonnie is definitely not like that. I can think of a previous host of mine that does a lot of that sort of thing but not CH. I have said some fairly harsh things about CH on here and it was never even mentioned. CredibleHost may have a lot of problems but they certainly do believe in free speech.
Posted by MeToo, 01-19-2005, 07:00 PM
This being the case, how do you feel that posting rambling statements about the problems there is helping to bail out her business. I don't mean to flame you. I am simply saying that reporting the conditions so that others prospective clients can make a decision is well. However for the existing customers that feel the way you do it is counter productive to do other than pay a little extra and help get her going again. It is one thing to be a new customer and get roped in to a situation. Another thing entirely for those sophisticated business people who have the facts and plan to ride it out (or down).
Posted by escape164, 01-19-2005, 07:01 PM
*bump bump*
Posted by JenniH, 01-19-2005, 07:04 PM
Has anyone actually managed to make any form of contact this time?
Posted by WalstonNet, 01-19-2005, 07:09 PM
Yep, looks like Pluto is down again, therefore the forum and help desk are too. I feel so bad for everyone who is still on Pluto, let alone with CH period. I hope you guys start getting better service and support soon. Just an update on my new host, Liquid Web . I have only been with them for a little over 10 days or so now, but man oh man am I happy!!! I have had to submit a few support requests for small things, mostly learning how to use all of my new functionality and the control that I have (not wanting to mess anything up since I can do a lot more than I ever could at CH). Liquid Web has been so incredible. At first, I took advantage of their toll free 24/7 phone support. They ALWAYS answer the phone, no matter what time of the day or night it is and solve every problem quickly and professionally! Then, I decided to start using the e-mail support instead because I found it a lot easier, for me at least, to document my problem in writing. Their e-mail support is just as good. E-mail requests are also ALWAYS answered quickly and professionally, no matter what time of the day or night it is! I am VERY HAPPY with the support that Liquid Web provides, the knowledge of all of their support staff (and there are a lot of support staff to handle anything that comes up, there's never a lack of staff to help), their pricing and just their service overall. I could not be happier. I was having a problem ftping into my and my client's site's the other day, and I really thought it was a problem with my ISP, but after submitting a support request to have them check into the problem to see if they could see anything on their end, they e-mailed back after checking into it and acknowledged that the problem was on their end, and got it resolved quickly. NEVER in the whole year I was with CH did they ever admit that anything was their fault, and it usually was. They always passed the buck and blamed it on someone else, whether it be the datacenters, PaySystems or whoever. I can't tell you how refreshing it is to have a host who will actually admit if a problem is their fault or on their end instead of just passing the buck. That to me is one of the signs of a quality host. Anyways, sorry for rambling. I just wanted to post my experience with Liquid Web so far because I know there are a lot of others looking for a reliable, affordable, high quality host and thought I'd post my experience so far here so if others need to move, they have a host reference, even though there's not a lack of good references for Liquid Web on this forum, but one more can't hurt. Good luck to all, and have a great day. I hope Pluto comes back up soon for all of you who are on that server. Best of luck to you! Monica
Posted by gene c., 01-19-2005, 07:23 PM
I'm on Concord server and everything I have is down?? This being the case, how do you feel that posting rambling statements about the problems there is helping to bail out her business. so, you think I should just keep my mouth shut about CH. I feel that if you know something that might help others? and you don't let them know? then you are as guilty as the one who is causing the others the pain/suffering from dealing with the problem itself! I do it in hopes of it might make them see the light? and make it what it was when I joined a year ago! if it would make you fell better. I ask the admins if this site to edit all my post about CH. I tried to do it? but, it had told me that I couldn't after 15 minutes. then I can laught at the ones that might end up like some of us have? That is why I don't post at most of these type of boards. no one wants for you to tell the truth to warn others of danger. please edit all my post in this topic when time permits the admin's to do so. didn't mean to step on anyones toes or for any one to get so serious about my post?
Posted by catfished, 01-19-2005, 07:24 PM
Monica, I can't believe how many times you put in that linked referral to your new host (I counted 5). They don't even offer reselling do they? If I didn't know better I would think you were hawking for them.
Posted by RossMAN, 01-19-2005, 07:27 PM
Monica, LiquidWeb is most definitely a top notch host but correct me if I'm wrong, aren't their prices (considerably) higher than CH? Using that logic I can recommend www.httpme.com Ross
Posted by gene c., 01-19-2005, 07:28 PM
catfish, that is why I always over look a post like that? that dosen't have anything to do with the problem at hand. for I feel if you aren't part of the problem at hand. then you are some of the problem at hand. thanks for the host you use. I saw it last week when I was reading here for another host to use and also the CH problem. if I tell them you sent me. can I get a discount with them??
Posted by MeToo, 01-19-2005, 07:58 PM
Good question. How about it. Anyone have an update?
Posted by WalstonNet, 01-19-2005, 08:08 PM
Hey Catfished, how ya doin? Actually, I would have to disagree with you on this one my friend. After posting negative comments about CH's service on the CH forum (not here, as I felt it was completely appropriate to post it on the CH forum), my CH forum priveledges were pulled, I could no longer post in the forum topics that CH customers usually have access to, and could not PM anymore either. So, after posting something negative about their service and support, which I felt (and still feel) I had every right to do, Bonnie pulled my customer forum priveledges to stop me from saying anything else negative. After confronting her with it, she said that she did it because I moved my sites to another server. I think that's a bunch of horse malarchy! At that time, I had not yet cancelled my account with CH, therefore I was still a customer and should have had forum priveledges up until the time I cancelled my account with CH, which wasn't actually until 1/15. And at that time, I didn't even have all of my accounts completely moved over to Liquid Web yet, not that it matters, but I hadn't cancelled my account with CH yet, so I was still a customer, yet Bonnie revoked my CH forum priveledges anyways, and I truly believe she did it to stop me from saying anything else negative, not because I was moving to another host. As a matter of fact in a reply to me, she actually said that she would not tolerate the kind of posts I was posting, in which I was only posting my experiences with, and opinion of CH, which lots of other CH customers had done in the past and continue to do. So, she herself even admitted my forum privelidges were revoked because she didn't like what I said, not because I had moved to another host. So, I have to disagree with you on that one Catfished. I think Bonnie IS like that and she IS that type of person and I don't think she believes in freedom of speech, at least not if that freedom of speech reflects badly upon CH. Catfished, I put it in there for easy reference. Basically so that if anyone wanted to visit them and get more information on their services, they'd have plenty of links to click on. LOL! When I find something good, I'm definitely going to rant and rave about it. Just like if I find something bad, I'm going to rant and rave about it too (just negatively, LOL!) To answer your question about Liquid Web (no link this time, LOL!) reselling, what do you mean? Of course they resell silly. I have a reseller account, but it is a root account, so basically it's just like Bonnie's reseller accounts she has with the datacenter's she resells for. RossMan: Yes, their prices are higher than CH's. I am paying double what I was at CH, but for the kind of service and support they offer, I think it is well worth it, not to mention I have A LOT more disk space and bandwidth (more than double) than I did with CH, plus WAY more control and flexibility. The old saying, "You get what you pay for" definitely rings true in the hosting business. I see TONS of offers from other hosts here at WHT offering plans like 4 GB of disk space and 60 GB of bandwidth for prices like $9.95 per month, etc. That's just as an example, but if you go and look in the shared and reseller hosting offers category here, you'll see TONS of them, and I'm not exaggerating. And I just don't understand how they can offer plans like that and stay in business, not to mention offer their customers the level of service and support we would expect. Not for that price. I can't imagine they would be making enough money to care about, or be able to offer good support (not to bash anyone). So like I said, the old saying, "you get what you pay for" is definitely true with hosting, especially reseller hosting. And I'd much rather pay more money and be able to provide my customers with the level of support they deserve and pay for, rather than paying someone $9.95 per month, a sixth of what I'm paying now, and have to worry about what kind of service and support I am going to get. There are posts here and at the CH forum that suggest (by CH customers) that if they paid CH more money, CH would be able to offer better service and support. So I'm not the only one who thinks that you get what you pay for, even though I don't agree that paying CH more is the solution, I just think that you get what you pay for and I am very happy and satisfied to pay what I am paying currently. <> gene c: ME TOO MAN! Monica Last edited by anon-e-mouse; 01-19-2005 at 08:46 PM.
Posted by RossMAN, 01-19-2005, 08:10 PM
Monica, Excellent post and I totally agree Keep up the good work and congrats on choosing quality over quantity. Ross
Posted by WalstonNet, 01-19-2005, 08:12 PM
Thanks RossMAN! I do appreciate your agreement with my blabbering, LOL!
Posted by JenniH, 01-19-2005, 08:20 PM
The only update is that everything is still down... and of course no contact with CH. From previous experience, there has to be a good chance that they are even aware there is a problem.
Posted by MeToo, 01-19-2005, 08:22 PM
Monica, I understand your exhuberance. If I were ready for a VPS I would go to LiquidWeb for sure. The mods might edit out the commercial (for your own hosting business) and the unfortunate consequence could be a temporary revocation of posting privalege. Don't let that happen. We need you here. Last edited by SoftWareRevue; 01-19-2005 at 11:09 PM.
Posted by ldcdc, 01-19-2005, 08:24 PM
I agree with parts of her post, but there's no way I will agree to anyone crossposting (which is against the rules) and advertising themselves in this part of the forum -- even if it is for a seemingly good reason. It's been almost a year since I moved from CH. A year later, I find that all the reasons why I left are still present there (judging by the long CH threads here at WHT, which I've always read with care). In fact new reasons to shatter anyone's confidence in CH seem to emerge with every new CH incident. I had hopes that Bonnie would put CH back on a great track. That confidence is almost gone now.
Posted by WalstonNet, 01-19-2005, 08:38 PM
I'm certainly not trying to advertise my business, I just know the frustration that CH customers are going through and want to offer an affordable way out. If they find something better elsewhere or go directly to Liquid Web, that would be great too, as long as they're happy and getting the service and support that they deserve. I just know how mad I was when I was at CH and know how mad everyone must be right now. It has been longer than 15 minutes since I posted that reply, so unfortunately I can't remove it. So, if they do and I get suspended there's not a whole lot I can do. I'm not a vane person or trying to promote my business, I am plenty busy as it is. I'm just trying to help is all. Thanks MeToo, I appreciate ya! Just out of curiosity, how long has CH been down today? Monica
Posted by MeToo, 01-19-2005, 08:41 PM
02:57 PM EST (Monica, just report your own post and ask the mods to edit it and forgive the mistake. Indicate you have read the rules and want to be a good citizen. That should get it. ) Last edited by MeToo; 01-19-2005 at 08:44 PM.
Posted by gene c., 01-19-2005, 09:13 PM
I would like to make one more comment on this whole deal here. I do have a reseller account at CH! But, I use it as my own. My site is only 16.1 in size and 17.1 size on disk. I just did a properites on my HDD I can get space anywhere? I don't need that much. however my site is used by the state of florida/city/country where I live. But, mostly for the local citizens as a way to know about the corruption that goes on in my county/city and ever the state level. and has been used in a court of law many times for the info I have on it! I also go to court free of charge with any one that needs me or my site! that is why I get upset when it goes down. I do it for the citizens to know about scam jobs and to warm them of it. This is why I also get upset that it or a server is down. for I know most of CH users have others that buy space from them as a reseller. And most from what I have read is that they don't tell or want the ones that they sell to to know they are just a reseller of CH space! And so I feel for them the most. For they have to either lie or make an excuse for the reason they can't give their customers what they pay them for? This makes them look bad and in the end they also lose business. Maybe CH can get new members to pay their bills? But, what about the little people that are just triyng to get by for a little extra money and maybe some free space for themselves. Do you think people will go with them. If they are also listed as a bad host. Word of mouth is the best or the worst thing you can have for you or against you!! I'm sorry for the out spoken posts I have made here!! I'm just a little to careing for the little guy. That is doing the best he can to get by or make a little extra money on the side. Now maybe you will understand my outlook on all of this? it dosen't hurt me a bit. but, it dam7 sure hurts the ones that have to hear it from they ones they resell too? and yes, I feel for you all and?? side note, I am looking for some space and if I can't find it at a nice price. Then I'll just run my own webserver. I have everything I need software/hardware etc. I'm now going to devote my studies to learning how to run one! concord server is still down and so is my stuff 8:13 p.m. from a island in florida
Posted by MeToo, 01-19-2005, 09:16 PM
The services are now up on the server that houses the forums. However, the forums database is throwing errors. The mainsite server is still completely down.
Posted by gene c., 01-19-2005, 09:36 PM
http://www.crediblehost.com/ ==down http://crediblehost.com/exec/index.p...=1000==billing down http://chforums.com/index.php?== up now ?? http://chforums.com/forumdisplay.php?f=68== support resellers= down http://chforums.com/forum.php? === down http://genec-lori.com/==my site down my Cpanel down my reseller page down?? only problem is when you go to log into the site? you get a 404 error not found The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. -------------------------------------------------------------------------------- Please try the following: If you typed the page address in the Address bar, make sure that it is spelled correctly. Open the chforums.com home page, and then look for links to the information you want. Click the Back button to try another link. Click Search to look for information on the Internet. HTTP 404 - File not found Internet Explorer and the same with firefox?? any one else able to get into it?? Last edited by gene c.; 01-19-2005 at 09:45 PM.
Posted by Chris Gwynne, 01-19-2005, 09:51 PM
Might as well jump on the bandwagon. I've been displeased with CH since the New Year. My website(s) have been going down intermittently for the last week now, for hours on end. Today I haven't been able to access my website for gone 7 hours. I've tried accessing CHHelp.com but it was down also, tried accessing CHForums and found that to be down. I've been a customer for just under a year now, and had excellent service, but as of late, I'm totally sick of the downtime. I'm pissed off as are my clients.
Posted by gene c., 01-19-2005, 10:03 PM
do you have both the site listed below your name with CH? for I couldn't get to either of them?? as as for you down time you know CH has a credit they will give you for your site being down. when the fourms come back up? do a search for my name Gene C. I have it listed in some of my post. They still owe me for some downtime. if I got all they owed me I have free service for a Real long time?? I have never talked about it before or ask for it before. But, I will now for my site is like a sinking ship?? If they don't give it to us. then they are a liar?? for they made the statement not me?? and while I'm at it if you use frontpage. Please don't go with CH, and as always join the webservers fourms before you buy any and I mean any space with them. I wish I would have doen that?
Posted by gene c., 01-19-2005, 11:05 PM
https://chhelp.com/ is now up?? just put in a down support ticket. I suggest everyone else that is a CH member put one in also? everything else is still down?? or was for me!
Posted by MsRoxie, 01-19-2005, 11:08 PM
Gandalf is down now...
Posted by MeToo, 01-19-2005, 11:16 PM
Do you all know whether you site is hosted at EV1? The mainsite and forum sites are at EV1. Just wondering if it is an administrative problem with the EV1 servers.
Posted by gene c., 01-19-2005, 11:17 PM
what gets me is? if you go here http://www.checkdns.net/quickcheck.aspx and put in crediblehost.com name it shower all five of the servers are up?? who is wrong here? I use this site all the time.
Posted by MsRoxie, 01-19-2005, 11:18 PM
I was able to get to chhelp.com which is their helpdesk...not that I expect them to help.
Posted by gene c., 01-19-2005, 11:23 PM
I think that they are. for the last time concord was down for a Long time. Bonnie stated they were changeing a reboot switch. I was going to post over at that site. but, I figured bonnie might get mad?? if that is the case? then they used to be what is called BDC and all they have to do is take one off line and put the other one up in it's place. as for the comment about Help, you know they will help you. It just might take a long time and a lot of excuses??
Posted by MeToo, 01-19-2005, 11:23 PM
What you are seeing are the DNS servers functioning. CH is using the enom nameservers and therefore they are responding even though the actual server they point to is down. Believe me it is down.
Posted by datacenterdirectory, 01-19-2005, 11:23 PM
Sorry to hear your experiences. When you do decide to go with another host I would try them out before you start providing a service for your clients. These days you never know what can happen to some of the hosting providers that you feel you can trust. Try them out and see how good the uptime is.
Posted by MsRoxie, 01-19-2005, 11:28 PM
I'd just like to say that I did try my host out first...and CH was an excellent provider for the first year and a half that I was with them. I've only had problems recently...so, you never know.
Posted by gene c., 01-19-2005, 11:29 PM
ME Too, thanks for the info. I didn't know that. I also don't mean to sound harsh here either. it's just getting old and I'm new to this kind of stuff and poor service from a company? side note. I also don't ever put in a ticket. the one I just put in made my 2 nd in close to a year. after I saw all the others never hardly getting an answer or a fix. I just let it go? what does get me is that this part of the site is up. what a big lie they are telling or showing to the world. why don't they have a page of all the un happy customers or all the un answered support tickets or all the un answered problems etc?? http://chforums.com/index.php? Last edited by gene c.; 01-19-2005 at 11:33 PM.
Posted by MsRoxie, 01-19-2005, 11:31 PM
I've been with them since 6/2003 and Bonnie has always been quite helpful. I only meant that lately she has been avoiding issues much more than she used to. She seems down with all the issues that are upon her and just get the feeling that one day we'll all be abandoned. *gasp*
Posted by gene c., 01-19-2005, 11:39 PM
She seems down with all the issues that are upon her and just get the feeling that one day we'll all be abandoned. what goes around comes around?? then what about all the users that are loseing customers of her not doing her job?? then she should log onto this board and explain herself so as the world would might understand. why hasen't Linda done the same thing. I came here a few days ago and saw this post about CH, and had to find it out here. not a single post from the CH staff at CH website about any of this. why did I have to come here. well, even a friend told me he saw my host here and I came here to look and found it. then they told me they would never use CH if it was almost free. why don't they come here and tell you all and so you might have a better outlook on them. dam8 this CH post is takeing up a lot of room here. and I do thank this site for being here. I'lll find my new host here??
Posted by MsRoxie, 01-19-2005, 11:44 PM
Does anyone know if any of the servers are back up yet?
Posted by Linda_MBS, 01-20-2005, 12:09 AM
No one is being abandoned. CH is not going out of business
Posted by MsRoxie, 01-20-2005, 12:18 AM
I got a reply to my support ticket that says they are NOT going out of business, but they also said my site is reachable. I have not been able to reach ANY of my sites. I have 15....I also still can't reach crediblehost.com or their forums. hmmm. ODD.
Posted by gene c., 01-20-2005, 12:20 AM
No one said they were for either of your comments. It's just that they are loseing a lot of business from the way it has been lately. have you logged onto the site and saw All the complaints from the users?? Do you think it looks good to the world to see a post like this. I mean this is how I found them? and it is also the reason I didn't go with others after I saw post or reviews here at this site. I'm on a network admin list that has over 8 hundred users. when they ask a question about a host or server space in general. I send them stright here?? some might not like my post here?? but, i thing this is the best review site on the web!! users here aren't afraid to tell the truth!! I mean my mail & site have been down for almost 10 hours. or that is when I first knew about it?? this isn't the first time it has been down. I have had it down for days? before I was switched over to concord from titantic. it's not that I hate CH, it's just that it is hard to figure out what is going on. like i had said before I'de like to stay with them. But, I also don't like my site being down and have people or lawyers call me and say they can't get info from it. I have a court date this friday that is maybe into the 1000's of dollars. and now I have to take my site on my laptop to the lawyers office and to depositions. maybe I'm just a little bit to concerend about loseing a case. I have never lost one before? if you will read my post at CH. you will see i have always stood behind them!! and I plan to stay as long as i can? I just want them to see these post and maybe get the old creditable host back like it was at first. I mean for what they charge me. I spend that much in 2 days on cigars>> sorry if I might have gave you all the wrong impression here. maybe I should make this my last post here and just read from now on. Last edited by gene c.; 01-20-2005 at 12:32 AM.
Posted by MeToo, 01-20-2005, 12:24 AM
Anyone with credibility having that knowledge would have been here 12 hours ago explaining the situation and giving factual ETR to calm the customers of CH. Instead what you see is the same old hide and seek. This forum has not been down. It seems the almost automatic action on the part of CH would have been to come here and make a public statement.
Posted by DireFog, 01-20-2005, 12:43 AM
I can't access the forum, (except for the praise page). My sites are up. I don't know if they were down earlier or not as I was out all day. I'm on premiere servers at ch but am enjoying the freewebs place more and more every day.
Posted by MsRoxie, 01-20-2005, 12:49 AM
They are telling me that mine are up, but I can't see any of my sites or even their's.
Posted by XBleed, 01-20-2005, 01:14 AM
Okay, I've been with Credible Host for just about two years now.. It's finally time where I'm not going to put any more patience into this.. I'm on Pluto now, and everytime my site goes down, so does the main Credible Host site.. therefore leaving me without any source as to what's going on.. Now I have clients who get extremely upset at the whole situation cause it's down for hours upon hours (going on something like.. 18 hours now, I think) and still no "update".. It's just time to move on, really. The support with them is getting worse and worse and I can't continue to put my time and money into something that is going to hurt me financially. I've been meaning to upgrade to a dedicated server anyways, so I guess I'll do some shopping. In the mean time, I hope CH pulls through eventually, but I for one am sick of waiting..
Posted by MsRoxie, 01-20-2005, 01:19 AM
It's really odd because I'm getting private messages from my forum, yet I can't access it. I've asked CH if my IP managed to get blocked because that has happened before and I was the ONLY one that couldn't access my sites. No answer yet; however.
Posted by JasonSpatola, 01-20-2005, 01:35 AM
For what it's worth, I can't seem to access any Gandalf sites either.
Posted by knotts, 01-20-2005, 01:37 AM
Has anyone else gotten a response to a help ticket. I've gotten a response from Linda where I was told everyone on Pluto was notified that the server was taken down. I was also told that all affected domains were moved and that we were supposed to update the dns servers. I was never contacted about any of this beforehand. I don't know if anyone else received notification of this. I was just sent new DNS servers to use but am I supposed to update these for every domain I host?????? This simply isn't possible. I don't have access to every domain I host. Wouldn't it just be easier to update my own branded dns entries to point to the new dns ips? Has anyone else received a response like this?
Posted by XBleed, 01-20-2005, 01:42 AM
Nope, I most def. have not recieved a message of any kind. They switched the DNS again?! UGH... That means another 24 hours before they're working properly.. (and probably another 24 hours before I get any sort of response to find out what the DNS ip is..) This is horrible.
Posted by MsRoxie, 01-20-2005, 02:17 AM
Thank you for letting me know. I am on Gandalf and Linda is telling me my sites are accessible. I thoght I was going crazy.
Posted by knotts, 01-20-2005, 02:27 AM
Okay, I managed to get one of my sites up by entering the new nameservers for it. Does anyone know if it would work if I just entered the IP addresses for the new nameservers in my domain host summary at my registrar (for example ns1.mydomain.com points to the ip of the new nameserver she sent me)? This way I wouldn't have to change nameservers for every domain I host.
Posted by knotts, 01-20-2005, 02:37 AM
I've now managed to access whm. It looks like domains are being moved alphabetically since no domains I host past the letter D are showing up. This makes me tend to think everything is being moved as we speak.
Posted by NexDog, 01-20-2005, 02:59 AM
Looks like they took the forum down: http://chforums.com/forum.php At least their ticket system is up so they are contactable even though their main site is down. Hopefully Bonnie will put out an announcement to you all soon. Communication is the key!
Posted by knotts, 01-20-2005, 03:09 AM
The forums are currently up.
Posted by MsRoxie, 01-20-2005, 03:11 AM
Yes forums are back up...thanks nexdog.
Posted by NexDog, 01-20-2005, 03:14 AM
I get a 404 at http://chforums.com/forum.php ....
Posted by MsRoxie, 01-20-2005, 03:22 AM
Yea...well they were up and I got a question in...although it didn't get answered. Bonnie was on.
Posted by BitterSweet, 01-20-2005, 03:36 AM
the forum is back but there's something wrong with it. I was asked to log in (and I had always been auto-logged in in the past), it tells my last visit was 3 days ago (which wasn't because I was there yesterday), and cannot read any post without having to type the password again. The posts from 18th-19th seem to be gone too. It looks like nobody got the notification about Pluto. These email servers that you all use.. that block CH's mail....
Posted by knotts, 01-20-2005, 03:41 AM
I don't seem to have any problem with logging in and posting although I don't see any posts from the last couple of days. I never get any of the supposed notifications from crediblehost. I suspect the ip used for the mail server is blacklisted. They really should have a dedicated IP for that.
Posted by MsRoxie, 01-20-2005, 03:45 AM
I believe they have moved the forums, which may be why there are problems.
Posted by knotts, 01-20-2005, 03:46 AM
It looks to me like everything that was on Pluto has been moved. Possibly other servers as well. Does anyone know what servers were at EV1?
Posted by BitterSweet, 01-20-2005, 03:50 AM
yeah just saw they are under a new URL, but still, they seem to have restored an old backup of the database. By the way, Gandalf was/is on Bocacom.
Posted by knotts, 01-20-2005, 03:53 AM
Is Gandalf is still down? It seems (some of) my sites have been moved to a site at Bocacom.
Posted by JenniH, 01-20-2005, 05:07 AM
No notification here either. We can't get into WHM, and half our sites are still down. Has anyone any idea where Pluto has been moved to? What the new IPs are? What the new server name is? How to get access?
Posted by Chris Gwynne, 01-20-2005, 07:39 AM
My site(s) are still down. It was on Aragorn, which I think is an ev1 server. There's a three page thread about it on CHforums, with no reply from Bonnie. There's a ten page thread about it here with no reply from Bonnie.
Posted by akoss, 01-20-2005, 09:56 AM
Chris and Jenni, I just sent you a PM
Posted by BitterSweet, 01-20-2005, 12:36 PM
and the support is nowhere to be seen YET. People didn't get the email with the ip/dns info and have to ask the other clients for help.. I have been with Site5.com and Idologic.com for almost 2 months now and it's been top notch so far good luck all!
Posted by gene c., 01-20-2005, 02:42 PM
http://crediblehostsupport.com/forum...ead.php?t=3188 I know I said I wouldn't post about this any more. But, here is the latest for you all to see. NOone got any mails about all of this/ no CH ?? are in site/ it is the biggest mess you ever saw.
Posted by MeToo, 01-20-2005, 02:59 PM
What does the thread say. Some can't get to the forums.
Posted by gene c., 01-20-2005, 03:10 PM
not even by here?? http://crediblehostsupport.com/forum...ed=1#post23696 as was stated last night on this board. it dosen't look good for us CH members to trash CH or bring up what is going on over their? over here. or that was what I got from the post last night. all I can say is join the board and see for yourself! I do know that when I log on I have to enter name/pass and do it every time I post or change topics at CH. this has been since early this morning bottom line is is what I would call a vert sad day or last month for all the users at CH. and I'll just leave it at that. my site/mail has been down since almost 24 hours.
Posted by Chris Gwynne, 01-20-2005, 04:07 PM
Slow down and think before you write. I have terrible trouble understanding what it is exactly you're trying to say.
Posted by MeToo, 01-23-2005, 02:12 PM
What's going on over there? Did they get the EV1 servers back up and the forums fixed? The mainsite comes up but appears to be about 4 months out of date. It has spaecials that closed in Septembe '04.
Posted by Justin, 01-24-2005, 01:21 AM
wow not a customer of CH myself but this sounds to me like yet another of those angelnetworkz type deals. I wish you all the best getting through this, who knows they may or may not bounce back and offer you all some type of credit for the outtage (I do know most of the better hosts would do that). In the meantime I would think if I were in this place best idea always have a plan B and sometimes C if the issue warrants it. Good luck all and CH. -Justin
Posted by vaisg, 02-01-2005, 11:47 PM
This incredible host is down again !! And it has been down for nine hours already. I know because my backup mail server will poll them every half an hour. I give up!! What a terrible host.
Posted by Justin, 02-02-2005, 01:54 AM
ouch, vaisg sorry to hear ya on that boat. All I can say is a host should _never_ be down fully for even so much as a couple hours, least not unless it is planned or some act of g*d occurs on a transit provider. Anyhow not gonna rile ya anymore but I know I'd be trying to avoid the situation if I was in your place. Good luck. -Justin
Posted by vaisg, 02-02-2005, 06:46 AM
The best part is Bonnie promises three months of free hosting as compensation for the last downtime but still send me the invoice which I promptly paid because I do not want crediblehost to go out of business. But with the downtime this time round, it seems like eithier their intention was to drop the hosting business altogether or they are really pushing their client's tolerance to the limits. Now I feel so dumb staying on (I was hoping they will improve) while a big majority of the people at Athena has left.
Posted by BitterSweet, 02-02-2005, 12:29 PM
Find another host. I was with CH for 1.5 years, moved to a new host in mid December. Now that I look at things from a certain distance, I believe CH must be one of the worst host around. Bonnie can be as nice as she wants but the company is bad managed. Things are ok as long as there is no problem with the server and/or questions/problems are easy to solve. As soon as a server starts to fail, be ready for long periods of downtime - and be lucky if you get an explanation at all. Not to talk about support issues that require too much time to look at or too much knownledge. The "I am looking into it" for 2 weeks, 2 months, 1 year, doesn't help, does it? Just look at the way they have handled moving entire servers to others. They claimed they sent emails to the customers but reading through their forum shows none of the forum users got such email, coincidence? I don't think so. Clients have suffered days (weeks?) of downtime and things aren't working yet. Or the paysystems (PS) fiasco. I don't think it is normal to read about problems with PS in September, why cancel all recurring payments in PS in January? 4 months! afterwards? I tell you, I sleep better at night now that my sites are in good hands. Just an example: my site at my current host went down, I mailed the guys and in 5 minutes the site was back up, problem found, problem solved. 5 minutes! So again, find another host, it will save you lots of headaches and worries. Good luck!
Posted by MeToo, 02-02-2005, 05:27 PM
New server outages were reported about 20 hours ago. This has had no response to this hour. In fact the last whimper from the staff was 26 hours ago.The server outages have had no response. The servers are still reported down. CH appeared to have a good business startup plan. At one time bonnmac indicated she was managing over 30 servers. Any guess at to the present client load would be inaccurate since they have dropped rapidly in the last 45-50 days. Ten or twelve servers were reported to be shutdown a couple weeks ago alone. The hope would be that bonnmac will be able to bootstrap her own personal commitment and lure in some independent financing to cover the PaySystems account block. Short of that what can her clients expect? A full and clear public statement would go a long way to put some cloth on the bones and restore some of the tremendous personal commitment many of CH clients had for the owner.
Posted by BitterSweet, 02-03-2005, 02:56 AM
nah.. it's empty promises again, just read the latest posts in the forum (chforums.com), people with sites down for over a week (or sites pointing to another site that's not theirs!!) and nada. The Paysystems story was just another excuse, it's always somebody elses fault, but you cannot blame Paysystems for the lack of support, do you? Good luck, you need it
Posted by JenniH, 02-03-2005, 07:39 AM
It certainly looks like this is another host that needs to be bought out. The lack of attention, unavailability of personel, apparent lack of effort to take on new customers (and indeed, to retain existing ones) and so on... certainly give the impression that the owner has just lost interest and/or drive for this business. This may well be the best result for the most important people in this equation: the customers.
Posted by BitterSweet, 02-05-2005, 06:23 AM
yes, Bonnie said she got offers to sell out and still include her in management or customer support or whatever but she declined. I think that would have been the best solution, one has to think with the brain and not with the heart some times. A company cannot depend/rely on the private life of the owner if it is supposed to run successfully.
Posted by LightWeb, 02-06-2005, 12:27 AM
I think Bonnie let CH get out of hand by continuing to accept new customers when the original ones were being forgotten, she wouldn't let anyone help and now it is trimming itself down. It appears she has lost all interest in the company.
Posted by MsRoxie, 02-10-2005, 02:57 PM
The only reason I haven't left is because I have a lot of sites and databases to move. I'm not looking forward to it at all. Oh...and this is the second time I've been down this week. For hours at a time.
Posted by Martie, 02-10-2005, 04:11 PM
I didnt realize persistent problems were still at hand Well I hope Bonnie is OK She is lucky in the fact she has some very patient clients. I think a major problem for them (or ANY host) is the fact they offer about 6 or 7 different control panels. Thats really TOO much in my opinion.
Posted by stu17, 02-10-2005, 05:58 PM
MsRoxie > Are You on the server "Spirit"?
Posted by stu17, 02-10-2005, 06:01 PM
Thats Now changed for now at lest, I think it is about 3 different control panels now, but I am unsure if that will stay like that or not....
Posted by vaisg, 02-11-2005, 01:46 AM
The server has been down for 11 days already. Say what they may, I don't think its ever gonna be up again. Even the ip addresses are redirecting elsewhere. For those still hopeful, I would suggest getting their sites up and running on another host as a backup first. Before I start hunting around, I never realise that there were so many better hosts that CH and cheaper too. I'd rather sacrifice some ASP functionality that let a host hold me hostage. They've gotta to be the worst around.
Posted by BitterSweet, 02-11-2005, 03:23 AM
this is getting ridiculous. Bonnie hasn't showed up for the past days and guess what, her internet connection is to blame. Do you think it's normal that Linda has to TRY to get in touch with her to solve stuff like domain registration/expiration/unlocking and so on? You would think that being Linda the only support around, she'd have a solid way to contact Bonnie in case "internet connection doesn't work". Just have a look (and a laugh) at the forums. Ridiculous, shameful. For the good of the customers, just sell out or stop doing business!
Posted by stu17, 02-11-2005, 04:24 AM
From CH forums - http://chforums.com/showthread.php?t=3298 CH - Bonnie:
Posted by stu17, 02-11-2005, 04:44 AM
To Mods, Please remove the above post see e-mails for why, Thanks
Posted by net-trend, 02-11-2005, 06:18 AM
I suggest you move one site a day or two, at least then all your sites won't be down at the same time and soon you would've completed the move. I've moved accounts from 1 server to another before and it's not exactly a nice thing to look forward to, but when it has to be done, it has to be done.