oktagone down? [Merged]

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Posted by ~Sophie~, 01-28-2005, 05:34 AM
It is with much regret I post this negative account on this board. Unfortunately, I started hosting with Oktagone.net a few months ago. Since then, we have had nothing but trouble, downtime, rude, and unresponsive dealings with "Greg". Besides the appalling downtime rates, the customer service is absolutely dispicable. For weeks, I have been sending emails - and have had no response. Greg, is never contactable - he is only ever responsive when he needs to charge my credit card. I have tried for 2 weeks solid, to contact him on the phone number provided. I have also tried contacting the US Numbers, but they will not recognise number input from my phone, and thus the call hangs. Over, and over and over again. Greg also tried to 'port us over' to a dedicated server without any consultation, and tried to illegally charge my credit card for a memory upgrade which was not authorised by me - I simply got an email stating that the transaction for the memory upgrade amount was declined. We had initially authorised the charge, however he had transferred us to the Ensim server to avoid that charge, and cleary stated that in an email to me. He then tried to charge us for it, and show me old emails to justify his illegal actions. They have now suspended my website without ANY email explaining why - their server is yet again down, so they take it out on their customers. All my members have is a page saying "Website is supended, please contact billing department" - so they think we haven't paid for our service. This makes my blood boil. This company is the opitomy of bad service. They have cost me so much money - because of my downtime, and because of advertisers lost. They now will not respond to my email requests - and will not give my database bacK I am trying to move to a new host but without my database i have no chance.
Posted by saj, 01-28-2005, 05:40 AM
did u make backups of your site?
Posted by ~Sophie~, 01-28-2005, 05:45 AM
double post. Last edited by ~Sophie~; 01-28-2005 at 05:56 AM.
Posted by ~Sophie~, 01-28-2005, 05:53 AM
Hi, Yes I did make backups - Unfortunately though, the last I made was a few weeks ago. With 500 new members signing up per day, that means ALOT of lost data. Yes stupid me - stupid me.
Posted by Jason.NXH, 01-28-2005, 05:55 AM
Well, if they don't give back your database. I guess you lost it Thanks for your warning and hopefully everyone who reads this will note it!
Posted by oktagone, 01-28-2005, 06:36 AM
Sophie, You have not requested your database from us, all you have done, is threaten us with Legal action. Your site was suspended, because it has been causing load averages of 2.0+ for the past 4 months, of which we have been in constant contact with yourself (Shelly) and your partner David. We upgraded the RAM on the server in the understanding you were going to pay a $50 fee to cover the upgrade, however you refused to pay it. This has still to date not been paid, and, we suspended your account exactly 14 days after notifying you by email that such actions would be taken. If you would like a copy of your database and site files, we are happy to give them to you, as your normal monthly fees are up to date, however, we will not allow your site to continue abusing such large CPU/Memory utilisation in a shared environment. Your reseller account with us is still active, and i believe 3 other sites are still operating fully. Greg
Posted by ~Sophie~, 01-28-2005, 07:05 AM
No Greg, You didn't notify us that you would suspend the account. That is not true. Its funny, in the past 3 weeks, we have tried to contact you - at least 100 times- but you are unavailable, but within 2 hours of posting this you are here? I have tried to deal with you via email, but you are not willing to act professionally, You have left us no choice, but to persue legal action in regards to this issue. We were not notified of anything, that is totally untrue - nowhere do I have an email from you since the time i discussed and proved to you that you were incorrect and charging my credit card unlawfully. Your company has very bad business practises Greg, and you tell lies in order to get yourself out of sticky situations. Our site is NOT using the amounts of server load you have dreamed up - ever since the new caching was introduced the server loads have been right down, so your claims are unfounded and simply not true. Your company needs an overhaul, the best place to start would be for you to firstly brush up on your social skills - you need to communicate better. Secondly, you need to do a course in business practise, ethics, and law . Thirdly, Untill you are better equipped to deal with genuine customers, and issues that arise, whilst employing ethical standards and good practise, I suggest you take some time off to reassess your business direction and goals.
Posted by DDT, 01-28-2005, 07:30 AM
Hope you guys get this worked out and you find a host will realistic plans and pricing and who communicates them to you-compared to your needs and use patterns-clearly. If you're running a big, high traffic forum, you need a host that is expecting to deliver those loads & traffic going in...not later as an upgrade. Big-high traffic forum owners tend to post these type experiences a lot. Often because of the "CPU-memory" clause. Those forums sometimes require more specialized hosting. (and no, we don't do big traffic-high load forum hosting for really big forums...just an observation) If you keep going with 500 sign-ups a day you may need a dedicated for that one before too long. Last edited by DDT; 01-28-2005 at 07:43 AM.
Posted by ~Sophie~, 01-28-2005, 07:55 AM
Thanks DDT - Although, I liked your un-edited post better We don't have a forum - we serve dynamic (cached) graphics which are updated daily - our traffic is plentiful, but constant minor hits, the problem occurs when the logs are being processed - and this was not an issue at all prior to this unexpected suspension without warning or explanation. Regardless, this isn't a sour grapes vent.. this is an exhausted, very reasonable customer who has had enough of being treated like she doesn't exist. Trust me in saying that I am a very patient person, and unless i was at my wits end i would definitely not be here saying the things I have about a company like this. I actually feel a duty to tell others about it, and I believe the said company should be accountable for treating its customers so terribly, if only I had found this site prior to joining Oktagone, I wouldn't need to be here complaining about it at all.
Posted by Jason.NXH, 01-28-2005, 08:03 AM
Sophie, there are hundreds, maybe thousands of great web hosts out there who will provide great services. If you're interested in a new host, give the Host Quote feature a try or do some research in the Hosting Offers forum. (That's if you're looking to move) Good luck with your current situation and I hope all can be resolved
Posted by ~Sophie~, 01-28-2005, 08:47 AM
Thanks Jason. I agree, there must be some good hosts out there, Heading up to quote feature now. Greg has since contacted me and is working towards a solution, which is good. Hopefully we can put it to rest asap.
Posted by ldcdc, 01-28-2005, 02:00 PM
Do not trust hosts blingly. They're not screened by anyone, so you must do your own research: http://www.webhostingtalk.com/search.php?s= I usually recommend http://findmyhosting.com/advancedsearch.asp as a tool that can broaden ones choices. Proper research is still needed though. Yes, it would be great if things would be straightened out. That serves as a proof that you should always have a reasonably recent back-up on hand so that moving in emergency situations won't be a problem. Good luck Sophie!
Posted by DDT, 01-28-2005, 05:45 PM
Glad you got to see the unedited version. It was more accurate & detailed but I got my first ever WHT warning the other day (3 strikes & you're out) and they have never responded to my support request about why other people post very similar thing but I got a "warning". I detest rules breakers so I have never done so intentionally but they say I did so I had second thoughts and edited the post here to be extra careful. I guess the mods are watching me because I have been critical of some of their policies & features like Host Quote & HostVoice (no details this time, critical is a good enough description). So I took some of the obvious facts out of my original post. They are there but could be construed a a rules violation since I was going only by what their web site said and have never personally dealt with them.
Posted by ldcdc, 01-28-2005, 08:08 PM
You may criticize those features if you find them faults. The moderators do not own the forums, so they won't have a grudge on you because of that.
Posted by eSited, 01-28-2005, 09:56 PM
I've been with OktaGone for like a month, I don't even wanted to talk about it my *EXTREMELY* bad experience. I think there's only 1 support guy behind their company, Greg. The support takes like 24 hours to respond (Email).. sometimes when you ask them a question on aim, no respond, even though when I know they came back from idle. 1 More thing.. *Shutting down your server, format, not telling you, no proof* Last edited by eSited; 01-28-2005 at 10:00 PM.
Posted by oktagone, 01-29-2005, 01:04 AM
We are going through a testing month, we are expanding big time in Australia, moving our call center and datacenter to a new location in the City, which has meant our existing customer support team has been unavailable for large periods of time. We are hoping to have all systems back online, and support capacity back by the 3rd - 4th of Feb.
Posted by MMMedia, 01-29-2005, 01:14 AM
Testing and expanding should never be done at current customer's expense. It is no excuse for having support unreachable. Hoping to have systems back online does nothing to make your current customers happy. Perhaps this expansion and testing should have been thought out a bit more, if this is the result. Hopefully you have learned from this experience and can adapt and adjust to assure it isn't going to happen again.
Posted by xyzulu, 01-29-2005, 01:18 AM
Your attitude reminds me of a quote: PS I have a similar view
Posted by halomoto, 01-29-2005, 02:51 AM
yes, not really an excuse. the problem with excuses are that even when they are good, they arnt.
Posted by aku4lyph, 01-31-2005, 11:07 AM
Hi all, as you all can tell - i'm a newb to the forum, but it BAFFLES me how i've had to quite literally track down OKTAGONE.NET and any information/issues/problems/reviews after the run around Myself and 2 other friends (which are undergoing the same issue since we're splitting the web space) that they're giving us. First off, i'd like to say that I'm sorry Greg if you feel as if i'm just bashing you and what have you, but i'm just a concerned person whom has purchased some web space from you (oktagone.net) and have become very unhappy with the way we're being treated. The Dilema: We were under ****** (great company to us any ways) and they've served us well, but lately they've been acting up on us (this is coming from a 4 - 5 years of ****** user) so, we've decided to look onto other hosting. A good friend of ours suggested OKTAGONE.NET so we went for it. Little did we know that their 48 - 72 hours really meant "a week if you're lucky". I recieved my Invoice via e-mail on Jan 26th of 2005, but i had purchased on the 25th (it was late night).. so i was thinking "ok so far so good..." then shortly there after, we got our log-in info and all, we were stoked because so far... so good! THEN THE FUN BEGAN. Hope you're ready the log-in that they gave us was wrong, the password didn't work, the domain name WHICH WE HAVE PURCHASED thru them hasn't been attached to the ip address... so we said "ok, we have 72 hours max so lets wait a while"... we waited... waited... AND WAITED! boy we're we on time... 72 hours passed (afte an email stating wtf was going to their support team... that didn't work, so we emailed the sales)... we got a reply stating that they're moving offices, and it may take up to 48 hours for a reply.. so again, we stayed calm about it, even though our one partner in crime was ready to rip someone's man-hood off... long story short: it is now Jan. 31st... do we have a domain? NOPE, are have we gotten an answer as to any of our calls, emails since then? (and trust me, we have done so)... yeah ok ha! all we want is access to our cpanel, our domain to work, and to work with the php/mysql since we'll be using that a lot! Please Greg, PLEASE! help us out! we want to give you guys a chance! but if it keeps going this way, we will be asking for our money back... it's a damn good deal to pass up. Don't make us regret it. Thank you all, and have a great day.
Posted by Ionsurge, 01-31-2005, 12:24 PM
Just a little bit of advice, always buy your domain from someone seperate, not from your host. That way, not only is it registered to you and you have access to the domain control panel, you also have the insurance that if your host goes caput, you've still got access to the domain to transfer it.
Posted by 2003m2003, 01-31-2005, 12:41 PM
aku4lyph, I feel you pain, it is longtime 5 days to setup an account, even with weekend,.... time to look for another one.
Posted by aku4lyph, 01-31-2005, 01:11 PM
ion - tell me about it, i usually get it from a seperate provider JUST for those same reasons.. i don't know what came over me. 2003 - omfg man, i'm dying over here, as a matter of fact - alot of our old members from our old site are still following strong with us, we have a large amount of members in our forums that want to keep going with us (before we were a nameless forum, but ppl just knew it as THE SPOT)... now that we are Mindless Thoughts, people (even neighbors, co-workers) want to join, SPECIALLY since we've had apparel printed out with our icon guy and our slogan "screw sanity" so ppl would know what's coming... they're all excited, hell i think they're more excited than us, the owners! i just feel so disapointed, our one guy (acid) is ready to rip into oktagone's cust. service A-hole without the jelly... i just hope that they'd atleast give us our money back when/if we ask for it. Greg, where are you?! please... we're giving oktagone until the end of the day.. TODAY (Jan 31st 2005) to get what we deserve, whether it's full refund or what it is that you promise to provide via your web servers (meaning what we paid for)
Posted by AcidRain23, 01-31-2005, 07:02 PM
I think I actually would prefer to get a refund, Aku. After seeing how business practices are with this company and reading all the negative postings on this forum, I feel I do not want Our Site nor our Partners to be associated with this hosting company. As Aku stated, we have dealt w/ numerous hosting companies, some good...some bad. This one takes the cake. They do nothing that they state, and they totally mislead their customers. It concerns me that a company of this nature would pull some petty newb tactics and not look at its overall priority...ITS CUSTOMERS. I would like to be refunded the total of our purchase or come to some type of agreement IMMEDIATELY. We have been more than patient with your company (if it were me and not aku, I would have our legal department after you asap, be glad he is more patient than I). We waited the mandatory 72 hours, we even waiting an additional 48 hours b/c you are moving. But to not return emails or phone calls is unacceptable. I mean, your a hosting company. Im sure one of you have access to the internet. I carry a damn blackberry to read my emails. Also, if a customer complains or has a problem, I can guarentee you that we take care of it ASAP. Now, I dont know if your waiting for 10-days to be up so you dont have to give us our money back, but rest assured I will make it a personal issue to let everyone know how we were cheated. As you know, time is money, and b/c of your lack of values, we are losing money. Please contact Aku or Myself immediately to resolve this. Thank you. ps- thanks to everyone for their support. Acid
Posted by pixelvibe, 01-31-2005, 10:32 PM
Anybody expereincing prolonged oktagone outage? greg? any thoughts?
Posted by Northtrex, 02-01-2005, 12:03 AM
oktagone looks like a kid's business. Read this recent review : http://www.webhostingtalk.com/showth...light=oktagone Have a nice day!
Posted by AcidRain23, 02-01-2005, 12:34 AM
yup...their site seems to be down...how convienent
Posted by pixelvibe, 02-01-2005, 02:00 AM
They really aren't a bad host (I may regret this...pending them comming back online), but they've been pretty solid with me thusfar. It's not a one man show, there is Greg, Craig, etc.., it's not a huge support team, but its not quite as bad as yall make it sound (speaking of which, there's absolutely nothing wrong with a one man show that is run properly!) I want to be able to check my personal email! LOL!
Posted by IdleServ, 02-01-2005, 06:14 AM
Oktagone is certainly not a kid's business. I'm sure everything will be resolved soon.
Posted by TheDuke, 02-01-2005, 08:01 AM
Crikey, it's been offline a long time...10 hours???
Posted by aku4lyph, 02-01-2005, 11:21 AM
TEH BUMP! no justice... NO PEACE! lol c'mon oktagone! i've just emailed you in regards a refund, what are you going to do? will you comply with our request? or...
Posted by pixelvibe, 02-01-2005, 12:05 PM
at least any suggestions of what i should do?
Posted by sprintserve, 02-01-2005, 12:35 PM
Oktagone I believe resells ezzi.net. Could be an issue there though their site loads fine.
Posted by TheDuke, 02-01-2005, 03:53 PM
Tik Tok Tik Tok Pixel, I see the oktagone and sites are still non-responsive...surprised the guy(s) haven't posted something as 20 hours is a long time in the hosting game...
Posted by Madcow235, 02-01-2005, 04:01 PM
Ugh close to 20 hours now and everyone on my icq list is spamming me to get my site back up. Besides this i think they are trying to scam me because my site has gotten absurd amounts of bandwidth usage over the past few days, like 50gb of reloads a day from nonunique webpages. Also isnt there a clause in the contract promising 99% uptime?
Posted by pixelvibe, 02-01-2005, 04:08 PM
Yeah, they will generally give you credit (if they ever come back) The fact that greg hasnt been on this forum to talk to us about it worries me very much. I'm going to give it between 48-72 hours in the event that it is a DNS problem and they made changes that need to propogate, but we should of gotten a notice of some kind. Ezzi.net is refusing to even state whether or not the client (oktagone) is still active. I asked them in the even that oktagone defaults, will I be able to backup my stuff, and they would "deal with me". It's just my personal site, so I'm not terribly worried, but theres a lot of stuff I would like to keep...some photos and stuff. I'm going to point my domain to my own servers now, just so I can at least use email. I'm contacting a lawyer this afternoon to discuss a subpeona to overturn oktagone's information and my data as it is not considered priveldged information. Of course, a suit will follow to recover these costs against oktagone. It just seems like a huge hassle. Any suggestions? News?
Posted by straightupG, 02-01-2005, 04:16 PM
I've had a terrible experience with Oktagone's dedicated server, you can read my post on it by searching oktagone. Anyways, Greg said that he's selling of the US hosting in order to take care of the new datacenter he's building in Australia. As for EZZI, I'm not sure about what they do, but they sure don't answer to customers from Oktagone.
Posted by straightupG, 02-01-2005, 04:21 PM
They are the type of company that take your money, and leave. I've had a terrible experience with them, search oktagone and see my topic. After every WHTer agreed that a refund should be issued, he still didn't give it. He even knows I deserve it, and said 'I didn't get a reinburstment from ezzi so no refund for you'. The chargeback is still in process, but that's bad of Greg. I bought from them, not ezzi, they are responsible for getting whatever they can from ezzi and give the customer back the money. As for domains, it's best to buy one for yourself. The only reason I bought mine from Oktagone is because I needed privacy on my domain, such if bad things happen, I won't be harassed. Was the payment through paypal or credit card? If credit card, you can do a chargeback, although it's little money. Paypal will probably give you a refund, I'm assuming as it is a domain...
Posted by layer0, 02-01-2005, 04:28 PM
Oktagone seems to have all their servers down: oktagone.us oktagone.net etc. I could not possibly see how a company would have ALL of their mutliple servers down at once unless they have a billing issue. So in this case it may be that Oktagone did not pay their bil...
Posted by hooflung, 02-01-2005, 04:35 PM
My gaming clan site runs off the oktagone.net service. I have had nothing but good experiences with Greg for over 2 years now. Thus, I am disturbed about this 20+ hour downtime I have had without warning. Hopefully it will all be resolved soon.
Posted by scmlee, 02-01-2005, 04:38 PM
I am also an oktagone client. I found this thread this morning after trying to see if anyone else was experiencing the problem and have followed it since then. There is one oktagone site that is still up. oktagone.net.au but it is extremely slow. I would be very disturbed if i lost all that I was hosting with them.
Posted by XF-Chan, 02-01-2005, 04:54 PM
So you are thinking that they didn't pay the bill and Ezzi pulled the plug on them?
Posted by pixelvibe, 02-01-2005, 05:18 PM
The only other thing I can think of is a MASSIVE ddos attack, power failure, or dns problem.
Posted by scmlee, 02-01-2005, 05:19 PM
i've tried doing a ns lookup at dnsstuff.com and it seems like none of their ns servers are responding! Searching for oktagone.com A record at e.root-servers.net [192.203.230.10]: Got referral to E.GTLD-SERVERS.NET. [took 102 ms] Searching for oktagone.com A record at E.GTLD-SERVERS.NET. [192.12.94.30]: Got referral to ns0.oktagone.com. [took 105 ms] Searching for oktagone.com A record at ns0.oktagone.com. [66.199.237.3]: Timed out. Trying again. Searching for oktagone.com A record at ns0.oktagone.com. [66.199.237.3]: Timed out. Trying again. Searching for oktagone.com A record at master.oktagone.com. [66.199.237.2]: Timed out. Trying again. Searching for oktagone.com A record at ns21.oktagone.com. [202.72.134.2]: Timed out. Trying again. Searching for oktagone.com A record at master.oktagone.com. [66.199.237.2]: Timed out. Trying again. Searching for oktagone.com A record at ns22.oktagone.com. [202.72.134.3]: Reports that no A records exist. [took 350 ms]
Posted by ozone_mark, 02-01-2005, 05:25 PM
Hi all, I think oktagone is lucky to have loyal customer like these people but at the same time i have seen very good hosting companies go bad in matter of days, as this business demands very prompt response. It is very late for them to start damage prevention. All their clients who are defending their services are good but at the same time they will have to start thinking about what cost they are paying and WHY ??
Posted by ozone_mark, 02-01-2005, 05:31 PM
I think this host is going down and their clients needs to look for something. If anyone of their client is telling good about them, they are not their client but just fake IDs created on the forums to do damage prevention. It is time to search for another provider people.
Posted by hooflung, 02-01-2005, 05:45 PM
Well any small business is hard to manage if your one of the only few running the show. Being in Australian company taking American orders is another. The uptime I have had, and the downtime, has been in good ratio standing imho. Since I run my own hosting company I am likely to just switch my backups to my own servers if this is not resolved. I have used oktagone before I had my own company and the price hasn't changed in 2 years for me so there was no need to move. Hopefully this will be resolved with no change exept for frequency of backups If not then I will use my own assets to host and hope I can get the gaming community back up asap. Hopefully patience will prove to be a viture in this matter.
Posted by watzing, 02-01-2005, 05:55 PM
I've contacted ezzi.net, i was told by their support that okatgone have not paid there bills and was shut down. They told me to contact their billing department billing@ezzi.net - I really hope there is some confusion. -Dylan
Posted by pixelvibe, 02-01-2005, 05:56 PM
That's not fair. I've used them for 3 years now, and to this point only had 1 major icidence with them.
Posted by pixelvibe, 02-01-2005, 05:58 PM
AUSTRALIA Sales Email : sales@oktagone.net.au Support Email : support@oktagone.net.au Phone Sales / Support : 1300 726 150 Perth (local) : 08 9282 1091 Priority Server Support : servers@oktagone.net.au UNITED STATES (& INTERNATIONAL) Sales Email : sales@oktagone.net Support Email : support@oktagone.net Phone Sales / Support : +1 (646) 443-6080 Prority Server Support : servers@oktagone.net NOC / ABUSE Abuse Email : abuse@oktagone.net.au NOC : noc@oktagone.com Is that working for anybody?
Posted by pixelvibe, 02-01-2005, 06:00 PM
watzing, when did you contact them? i tried and they told me they couldnt disclose that infomration.
Posted by scmlee, 02-01-2005, 06:03 PM
i really hope that gets settled because I would hate to lose all my data... i guess that's the lesson i've learned about keeping backups....
Posted by halomoto, 02-01-2005, 06:09 PM
i shld think that ezzi should disclose such information. quite unprofessional imo.
Posted by hooflung, 02-01-2005, 06:20 PM
Let us not speculate on oktagone's future or current status please. This forum is for fact, problems, and resolutions based on client experiences and vendor reputation. Nothing here is more than FUD until Greg sends us information as clients of his service or EZZI has passed a point in their TOS to where they can release info about their resellers.
Posted by AcidRain23, 02-01-2005, 06:22 PM
well i just used them and my site is still not set up. I think they are garbage and I will have the bank go after them for a refund. Bad business practices. I should file a complaint w/ the BBB Online.
Posted by watzing, 02-01-2005, 06:26 PM
Alothough i contacted, Jay i think it was through their livesupport and he was all the more happy to tell me that they've been shut down due to a non-payment.
Posted by aku4lyph, 02-01-2005, 06:30 PM
ok guys, still nothing and me being the type of guy that i am, i'll stop at nothing until i get satisfaction. Greg, i know you're around here somewhere, the least you can do is show some respect and say SOMETHING in regards to this, come on man, at least try to defend yourself! this is horrible... i already got a first topic on the site that i'm putting up... "OKTAGONE.NET = RAT BASTARDS" yes Greg, NOW i'm bad mouthing the name... don't try to cheat me out of my money dude...
Posted by ninjabelly, 02-01-2005, 06:38 PM
I know it's bit late but I thought id chime in. I've been with Oktagone for years now Greg is pretty good about things. Whenever i saw extended downtime I was always reimbursed and as someone who also owns colo servers for larger sites id have to say no hosting is a 100% perfect all the time, but I do have to say that Greg at least has always tried to help me.
Posted by AcidRain23, 02-01-2005, 06:40 PM
aku...ask the bank for a refund man...get it back...call tom over there to handle it
Posted by Madcow235, 02-01-2005, 06:44 PM
Why do things like this happen the day before my monthly backup? I guess its time to shift to a weekly backup. Well lets just see if they ever come back up
Posted by hooflung, 02-01-2005, 06:46 PM
all Jay said was talk to billing@ezzi.net so either he has leaked info he shouldn't have or your adding to the FUD.
Posted by pixelvibe, 02-01-2005, 06:53 PM
I got the same response. I've switched over to my own servers now. waiting for dns to change over.
Posted by layer0, 02-01-2005, 07:10 PM
Ahh.. my hunch was correct
Posted by garrycl, 02-01-2005, 07:42 PM
Anybody know how I would go about retrieving a Domain Name from them? Thank you. Garry
Posted by hooflung, 02-01-2005, 08:10 PM
Jay on Ezzi's webchat said their billing dept. would get back to me on this issue however I think I am going to get another dedicated server from server matrix for my site.
Posted by aku4lyph, 02-01-2005, 08:39 PM
tom will be getting a call from me as soon as they open up teh bank well oktagone... i'm doing what i can on my end to be satisfied since you won't be helping... oh and yeah, we WILL post on our first page about this thank you and good luck in the future Greg
Posted by YESS, 02-01-2005, 08:42 PM
10:15am HST Live Support transcript @ ezzi.net: Hopfully it will be resolved soon. Somone said they were going to contact billing@ezzi to find out the full details. I imagine ezzi.net had too many of oktagone's clients ask them about the 'major outage' that they decided to start releasing that info. I just have one dedicated box for gameservers, not a big loss or a hassle to be moved elsewhere if this does turn into a major problem.
Posted by sprintserve, 02-01-2005, 09:12 PM
Hopefully not another ANZ in the making. Signs were there.
Posted by layer0, 02-01-2005, 09:24 PM
You can try to submit a transfer request and see what happens. Some good registrars to transfer to are: GoDaddy.com NameCheap.com DirectI.com If the domain is unlocked there will be no problem in getting it transferred. If it is locked you will have to pray.
Posted by AcidRain23, 02-01-2005, 09:57 PM
damn man...this blows...i cant believe they didnt pay...
Posted by YESS, 02-01-2005, 10:15 PM
Update from #Oktagone @ irc.gamesurge.net:
Posted by JordanHF, 02-01-2005, 10:24 PM
NY is down, it is not oktagone, its the whole Datacenter
Posted by YESS, 02-01-2005, 10:27 PM
No, actually its not. The rest of the datacenter is up. Talk to somone else who is hosted directly through ezzi.net. In fact the website for ezzi.net is hosted in the same datacenter.
Posted by Madcow235, 02-01-2005, 10:31 PM
this is so incredibly unprofessional of him. Do you think i could arrange something between Oktagone and Ezzi to get my data and be rid of these servers?
Posted by PersianImmortal, 02-01-2005, 10:33 PM
Generally speaking Oktagone has been fine in hosting my site Tweakguides.com. However as of yesterday Oktagone themselves and my site have been unreachable. I assume they are under a DDoS (which seems to be something which happens to Oktagone more often than usual). Anyway not a word from them, not a sign of when the issue will be resolved, and of course it's been over 24 hours since the whole shebang went down - surely it doesn't take that long to resolve the issue and/or communicate to your customers? I will be searching for another host, since my site is becoming quite popular and Oktagone doesn't have the stability or service levels I require.
Posted by hooflung, 02-01-2005, 10:34 PM
If his credit card expired it WOULD probably expire a day early because it is Australian. So this sounds to be the most logical explanation and I can certainly understand. Hopefully, this IS the issue and once its resolved I will certainly stay at oktagone. However, even with my current backup plan I will still probably do backups more freuently.
Posted by RuMxZ, 02-01-2005, 11:13 PM
I second that.
Posted by Madcow235, 02-01-2005, 11:39 PM
I don't quite understand how you don't realize your credit card is going to expire. I especially dont like the fact that I have to suffer downtime while the credit card comes in the mail.
Posted by SooLine, 02-02-2005, 12:00 AM
Between this and taking down a site this summer which has not recovered, I doubt I would spend with them myself.
Posted by pixelvibe, 02-02-2005, 12:02 AM
Okay, I'm in Canada and it may be different in Australia, but when I wait for a credit card, it takes 3-4 weeks to arrive. This is bad.
Posted by Madcow235, 02-02-2005, 12:18 AM
Its atleast a week which is just unacceptable. Maybe he will write a check or do a bank transfer or something
Posted by pixelvibe, 02-02-2005, 12:20 AM
Okay, lets for 2 seconds assume that oktagone will beb ack in the next few days. If I changed over my DNS, any emails that were sent to me, would they have bounced back already? Or I suppose depending on the mail daemon, they might be retrying still, and hopefully the propogation takes place in time before the bouceback (I really need my emails!!). So, my question is what is hte average retry time (default) on most mail servers?
Posted by skyer2000, 02-02-2005, 12:34 AM
Okta*gone* Kicking myself for not making any backups of my site, but at the same time patting myself on the back for not going through with the full year plan with them that i planned to do in the next couple of days. I think i've been using them for 2+ years now with not to many problems, but the fact that they forgot to pay their bills which lead to my site being down, now thats inexcusable. If I pay my bills, why can't you pay yours. Goodbye oktagone, me and the many others I referred to you are off to better companies
Posted by garrycl, 02-02-2005, 01:13 AM
I had a resonably good experience with Oktagone for close to a year. So it is sad that they have gone like this. I have been able to still get access to my MySQL databases. Hence, I just did a backup/download of the data. Still trying to workout how to get the domain name back! All the best. Garry Last edited by garrycl; 02-02-2005 at 01:16 AM.
Posted by skyer2000, 02-02-2005, 01:17 AM
How were you able to access the MySQL database? That would help me immensly.
Posted by jcaruso, 02-02-2005, 01:21 AM
Wow, assuming the credit card scenario is truth, I am definitly relieved... although still frustrated. I think we still deserve an explaination directly from Greg though, I don't really like receiving 2nd and 3rd hand information.
Posted by tiki_jeff, 02-02-2005, 01:21 AM
Count me as another upset Oktagone customer. This is extremely unprofessional. You'd think they'd at least attempt to contact their customers instead of leaving us in the dark. I'd rather hear a company admit their mistake than give their clients the cold shoulder. Anyone hear anything new on this situation?
Posted by tiki_jeff, 02-02-2005, 01:26 AM
Getting to my database would make me feel much, much better. How'd you do it?
Posted by garrycl, 02-02-2005, 01:32 AM
Here is the URL to where my databases are: 202.72.134.6 /MyAdmin/indexsite.php Unfortunately, these may be just a small group of them. Good Luck. Garry
Posted by tiki_jeff, 02-02-2005, 01:37 AM
Where was the notice for this? I would have liked the extra warning to back up my data. Very unprofessional...
Posted by sprintserve, 02-02-2005, 01:37 AM
You are relieve your server is down? I also doubt Ezzi will disconnect all servers the second the clock hits Feb 1st, especially since all servers are unlikely to be billing on midnight on the 1st. They would also have attempted to contact him I am sure. I never heard of a datacenter disconnecting *all* servers the second a card expires. The 2nd/3rd hand information is either inaccurate, or someone isn't being straight.
Posted by tiki_jeff, 02-02-2005, 01:39 AM
Yeah, that's not working for me. Thanks anyway. I guess it's my own fault for being trusting and getting lazy with my backups.
Posted by jcaruso, 02-02-2005, 01:40 AM
The relief was related to the fact that I renewed for another year last month, and I'd like to get some service out of it... even if it means forfeiting this month because of these problems.
Posted by ProjectBlack, 02-02-2005, 01:44 AM
So hang on a second... (Yes, registered just to ask this question)... What is the official story out of Oktagone? I've had my site (Projectblack.com) on their hosting for about a year already, but thankfully my domain's through another guy. Do they plan on staying offline forever? Is this the end of the line? Time to start shopping for another deal... and if so, anyone know any that are as well featured and cheap as Oktagone's was (or better)?
Posted by tiki_jeff, 02-02-2005, 01:52 AM
An Oktagone rep claimed on these forums that there was downtime associated with a huge physical move of their servers. Other people claim that Oktagone simply haven't paid their bills, and that all of us are suffering because of it. Either way, there isn't much in the line of new info right now, and everything with the exception of oktagone.net.au and a few user sites are down. I just want access to my data. I don't care if OG ever gets back on its feet.
Posted by PersianImmortal, 02-02-2005, 02:18 AM
That's what I want to know. Firstly where are you guys getting the "real story" behind what's happening to Oktagone? I thought it was a DDoS attack, but reading through the other Oktagone thread here there's a post by the Oktagone owner Greg suggesting they are moving their servers and the implication is they'll be back online by 3-4 February. So who know's what's really happening? I guess in some ways it doesn't matter, I'm not sticking with a company that doesn't warn me if they are going to move servers and be offline for so long, and thankfully I've only paid month-by-month for almost a year now.
Posted by DosEvil, 02-02-2005, 02:56 AM
Oktagone has moved from Ezzi to their new "Data Center" in Perth, Australia.
Posted by rmuser, 02-02-2005, 03:14 AM
I hope they come back soon, the server my site's hosted on has been down for 31 hours. You think they still have all the data?
Posted by pixelvibe, 02-02-2005, 03:45 AM
That is not true. They are moving their OFFICES WITHIN Australia. They've always maintained two datacaentre, one in AU, one in NY. I'm pissed. And nobody answered my last question =)
Posted by DosEvil, 02-02-2005, 03:52 AM
Source: Webhostingtalk.com Source: Webhostingtalk.com.au Last edited by DosEvil; 02-02-2005 at 04:01 AM.
Posted by sprintserve, 02-02-2005, 04:24 AM
12,000 AUD? That's very cheap. What kind of DC is that?
Posted by DosEvil, 02-02-2005, 04:30 AM
Their new Data Center is 100sqm (1,076 sqf).
Posted by D|S-Syn-, 02-02-2005, 04:41 AM
So being sold off means their customers get no notice of the change and that change involves all of their servers going down, some of us were just invoiced for feb and we're counting the downed days. I really hope/wish Greg would respond to us on the forums since most of our email was hosted by him so if he is 'sending us an email', it will get retreid for 48hrs per the RPC then bounced back with an error message. Tower to Greg, please report position and status, squawk ident 3412
Posted by CongoJoe, 02-02-2005, 04:50 AM
This was in my inbox this morning. Dont know if the rest of you guys got it. The odd thing is i also contacted ezzi who told me they were waiting for payment from oktagone. Noses are getting longer somewhere.
Posted by watzing, 02-02-2005, 04:57 AM
..interesting.. would ezzi take care of repairs though?
Posted by D|S-Syn-, 02-02-2005, 05:04 AM
actually, I've dealt with colo and managed server setups before for some clients in the past where the CLIENT is responsible for the switches and stuff. Though its usually just cheaper to pay them a few hundred to do the physical swapping and have a overnight fedex of a replacement switch (if you dont already have a 2nd one sitting in the rack all powered up and basically ready to be used). Those of us without email thank you! I've been wondering for some time now, are there any MAIL ONLY providers? Someone who offers reasonable hosting prices for mail only hosting with the email server using the RBL + optionally some virii checking? PM me if you offer that or know of someone who does.
Posted by garrycl, 02-02-2005, 05:22 AM
Here is the text of an email just received by a friend who is hosted on the US servers: ============================ Dear Clients, At approximatelly 8pm on the 1st of February, both of our core switches were taken offline by yet another power outage in our New York DC. We have flown a Network Engineer to NYC which has taken us 36 hours, and he is now onsite making repairs to the network. Boxes should return to normal within the next 3 to 4 hours. Once things are back online, we will sort out all kinds of reimbursements for clients disadvantaged by this outage. Regards, OktaGone Support =======================
Posted by PersianImmortal, 02-02-2005, 05:28 AM
Yep I got that message shortly after I posted. Don't buy it at all - what are the chances of having a "power outage" around the same time as you recently announced you were going to move the servers? Real story: they are moving the servers and didn't warn anyone. My mind's made up, I'm going to sign up with HostingOnNet.com and forget about the many "mysterious" outages which Oktagone suffers from.
Posted by gonefishing, 02-02-2005, 06:39 AM
Oktagone isn't answering their phones either. I have tried the US and AU phone numbers and so far no reply. As a customer I require a certain level of service but, not answering the phone is the last straw for me. I'm now looking. Anyone want to recommend a quality hosting provider?
Posted by anon-e-mouse, 02-02-2005, 06:50 AM
Posts merged to the outages thread.
Posted by oktagone, 02-02-2005, 09:57 AM
Hi Guys, There has been some confusion over this outage, and i dont really have all of the technical aspects to what has exactly happened. The downtime issue was compounded because our NOC was completely offline while our NOC equipment was moved to our new office in Perth, our fibre installation ended up being 4 days late, which meant all of our monitoring systems have been offline. Our .net/.com Email systems are down, aswell as DNS partially. Greg is in the DC in NYC right now working on the issue with the guys at EZZI. I'll let him know about this thread, and will make sure he responds to it ASAP. Just to clarify a few things - our US & AU operations are completely independant and we are NOT moving clients from NYC -> AU - our US hosting base has NOT been sold The reason our phone system(s) are down is because of our office move. What can i say but state the obvious that this has been a nightmare. Greg phoned me about an hour ago and said we should be back up at 9am EST, but thats here now and it doesnt look like it.. i'll try and get greg on here asap.
Posted by KatrinaMarcelle, 02-02-2005, 10:25 AM
Have you emailed your clients and informed them that the links are not working and you trying to help in this matter. I just tried your link and its not showing at all.
Posted by aku4lyph, 02-02-2005, 10:30 AM
oktagone, plain and simple... you've had some issues... fine, i can say that i'm sorry that you've been going thru some issues, and that's fine - every company hits a bump here and there. but as i've asked before, all i want is my refund... i've already felt let down, and would hate to keep going thru this - so please, just fulfill my request of a refund - i know you'd hate to lose business, but as far as i know... you already lost a few of us, not just me - give me the refund asap and we'll call it a truce, that's all i ask. Thank you, and have a great day FYI - i've spoken to my bank about this issue and are willing to dispute it (and lord knows they will), but being the type of guy i am, i'm giving you good faith and awaiting one more day for you to give me the money back.
Posted by aku4lyph, 02-02-2005, 10:33 AM
i can honestly say that NO they haven't, since i'm always on the look out for their emails, and nothing... not a single thing.
Posted by KatrinaMarcelle, 02-02-2005, 10:34 AM
I feel that I am going to give them another chance. No one is perfect but I am highly disappointed that I was not informed about this let down. I have been trying to work on my site for days and now when I am really in the mood to do this, my site is not working at all and neither is their site. When do you guys think this issue will be resolved?? I need to start on my site immediately
Posted by Onture, 02-02-2005, 10:40 AM
All I can say is bad luck! First the new datacentre build up in Australia (I took the DC tour, awsome!) and now Ezzi! Just hang in there people! Greg is a nice guy. I'm sure he will get everything up and going ASAP!
Posted by KatrinaMarcelle, 02-02-2005, 10:47 AM
Patience is all we can do up to this point. But I strongly suggest that Oktagone offers a free month because that would be the right thing to do especially when no one can access thier websites at the moment.
Posted by AcidRain23, 02-02-2005, 10:55 AM
What's weird is, if his cc expires feb 05...it technically doesn't expire until the 28th. I've used my american express on the expiration month/year and it was fine. Also, the CC companies send you a new card about a month prior to the expiration. Something doesn't jive here...
Posted by Chief-Phillips, 02-02-2005, 10:56 AM
Every rose has it's thorn, but this is really getting out of hand.. I know a few people who either plan on moving, or have already paid new hosts for their space, and are just waiting to get their sites backed up. The DDoS attacks and occasional slip-up on the DC's end can be expected, especially when Oktagone hosts a lot of gaming-related sites, usualy the target for immature kids who learned how to hack off of a google search... but there has to be a limit.
Posted by KatrinaMarcelle, 02-02-2005, 10:59 AM
To be honest if this does continue I will be searching for a better dependable host. I am trying to give these guys the benefit of the doubt. I really hope that this problem is over soon or I will need to be refunded.
Posted by AcidRain23, 02-02-2005, 11:03 AM
Guys, its been almost 2 wks now since I paid them to set me up and nothing. I only have access to our Cpanel and that took 4 days to get the right log-in information. If you look at what "aku4lyph" wrote in this thread, you can see the issues we are having. I have about 50 people a day emailing and IMing me asking for our new domain. What sucks is I also have accounts with advertising companies, so basically i'm losing money ever minute we're not up. ( Anyone recommend a good host?
Posted by KatrinaMarcelle, 02-02-2005, 11:24 AM
Wow that's horrible. I wonder what's really going on now. As far as another host I might be going to dreamhost if this continues...
Posted by sisif, 02-02-2005, 11:30 AM
It's been 36 hours for me. I am wondering if they are going to come back. When they do, I will make sure I will back up everything and move to another host as soon as possible. Needless to say, I haven't gotten any reply to my email.
Posted by aku4lyph, 02-02-2005, 11:53 AM
wtf? when did we get the cpanel? i tried it a few days back and nothing dude... (just tried it, and nothing) we DO have ftp access but still not a damn thing (not so sure anymore at this point) oh and also, OUR DOMAIN IS STILL UP FOR GRABS! CAN YOU BELIEVE THAT?! they never did anything about that! Acid, i found this other place a while back when i was still at THE SKETCH, they were my back up and they were rated (at the time) as one of the top 5... http://www.webhostingbuzz.com , what do you guys think about these guys? did you guys have any issues with them? are they good? oh and STILL NOTHING AS FAR AS A REFUND RESPONSE GOES!
Posted by KatrinaMarcelle, 02-02-2005, 11:56 AM
36 hours and no website are you serious?? This is so embarrassing. I have been bragging about me having a new website to members in my forum and now I don't have a website to back up that theory. Hopefully this situation will be handled today.
Posted by aku4lyph, 02-02-2005, 12:02 PM
katrina, sorry to hear you're going thru this as well... it's a really sh*tty situation and it really bites the big one... hopefully we'll all be good soon. i suggest you look at the other guys i linked about http://www.webhostingbuzz.com give them a try, i'm gonna end up giving them a try if this ish doesn't work... tonight's the last straw... if i wake up tomorrow morning and i hear NOTHING from any oktagone rep. I WILL go to the next level of anger. this is not right.
Posted by sisif, 02-02-2005, 12:10 PM
webhostingbuzz.com seems too cheap to be real. I mean, they offer everything for $3 a month. They even give ssh access 'on demand'. I don't want it to be 'on demand', i want to pay for it and know that I am getting that, without any future 'surprises'
Posted by grOOvstEIn, 02-02-2005, 12:11 PM
... Really now, we aren't small children now (or at least I hope the account holders aren't). In response to all these "threatening" posts relating to asking for refunds: have you tried to consider Oktagone's situation at all? Perhaps they are trying their best to get the situation under control. From what I know, Greg is in NY now trying to get things sorted out. These guys have been around for many years and know what they are doing, sometimes luck dives in and plays an unfortunate deal - things don't often happen according to how you want them to. Give them time to sort out the crisis, I am sure they will come around with a solution and some form of a reimbursement for the downtime. It is true that as a client, moreso as a paying client, one should expect what you paid good money for. But it's not too much to ask not to jump the guns. I've seen people screaming about on IRC, complaining everywhere, spreading bad words about Oktagone... and that seems like a very immature thing to do. You know your site is down, and Oktagone bloody well knows this too. So please have some patience and wait for them to resolve the situation. Humble regards, Just another Oktagone customer.
Posted by AcidRain23, 02-02-2005, 12:20 PM
Well, we called and emailed them numerous times. We have been patient over the past week. We didnt jump the gun. We waited about 5 days and nothing happened. If you pay for something, don't you expect to get what you paid for in a reasonable amount of time? If they were having huge issues (ie billing, moving, servers down) why wont they mass email their customers to let them know whats going on and why take new business in during this time period? I reside in NY and I am more than willing to meet with Greg to talk this over or even send my employees there to help them ( I have a team of programmers and hardware specialists who handle servers and DC's daily). All we ask is to be informed. But when you get misleading information and/or NO information, you start to get concerned. I'm sure for the most part, nobody here is "small children" but when you have a company you are paying to do business with acts this way, you kinda get the same actions in return...
Posted by KatrinaMarcelle, 02-02-2005, 12:27 PM
You are absolutely right about certain things you mentioned, patience is the key. But I totally disagree with you when you mentioned that people are making threatening comments about switching hosts. I don't think it's fair for you too call it a threat. When customers are stuck in a situation like this and no one has even bothered to email anyone about the let down its a complete disappointment and it shows how unreliable some people can be. As clients we have the right to know what's going on. We are the ones who are paying for the service, its not the other way around. They need us because we are their customers and we should be treated with fairness. My only issue about this whole situation is that we were NOT informed about this..
Posted by WarvisioN, 02-02-2005, 12:28 PM
Yes im hosting a website for online competition in counter-strike and its on friday if this won´t be up then i will stop work with Oktagone and find another company this is really terrible because when it will come up again im fraid that there wont be all my stuff :/...
Posted by aku4lyph, 02-02-2005, 12:29 PM
BE PATIENT? ok, we've been patient enough... i know we're not children, but the ppl at oktagone seem to be pretty childish to me. OH and as far as they go now, check out what i just got from my email carrier... "This is an automatically generated Delivery Status Notification THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipient has been delayed: sales@oktagone.net Message will be retried for 2 more day(s) ----- Message header follows ----- Received: by 10.54.16.58 with SMTP id 58mr75921wrp; Tue, 01 Feb 2005 06:52:36 -0800 (PST) Received: by 10.54.31.72 with HTTP; Tue, 1 Feb 2005 06:52:36 -0800 (PST) Message-ID: <23d93c3f0502010652675ae642@mail.gmail.com> Date: Tue, 1 Feb 2005 09:52:36 -0500 From: Obed Raimundo Reply-To: Obed Raimundo To: OktaGone Publishing Subject: Re: OktaGone Invoice 421 Cc: william_mccourt@liz.com In-Reply-To: Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit References: Good morning, we have grown unhappy with the way we've been treated, nothing that we've paid for has been set up and it's only making us un-easy, unsatisfied, and growing mad. We would like to a refund due to the fact that we've gotten nothing but the run-around from your staff, and nothing has been resolved." i mean, come the f*ck on...
Posted by KatrinaMarcelle, 02-02-2005, 12:42 PM
lmao, damn that's messed up. They acting like we shouldn't even be mad about what's going on especially when I had to google Oktagone to find out what's really happening with the server and I came across here. If it wasn't for google I still would be lost, lol
Posted by Chief-Phillips, 02-02-2005, 12:46 PM
gr00vy, as I said to ya in IRC, a lot of stuff people are hearing right now are rumors, so that just adds fuel to the fire, thinking that Greg is a cheapskate, which I can assure everyone, he is not. I don't blame a single person for wanting to swicth hosting providers, whether this was an accident, neglagence, or any one of the many rumors floating around, about 36 hours is a tad too long for downtime. I myself have two sites on Oktagone (lastgreatwar.com and sommevalley.com), and I know my development staff at LGW wants to move, and are in the process of finding a new host. People who are wanting to move, some anyway, don't have some personal vendetta against Oktagone/Greg, but when their sites are down for almost 2 days, and they hear very little - nothing at all from the person they give money to for an advertised 99% uptime, they will want a more reliable alternative. It's business.
Posted by Megasaxon, 02-02-2005, 12:48 PM
Just applying some simple logic here. ALL US oktagone servers are in the same DC. Thus, if they're all down, US emails will be too. So, common sense would dictate, one would try and send an email to the australian address instead. Try sales@oktagone.net.au, instead eh?.
Posted by AcidRain23, 02-02-2005, 12:53 PM
I emailed their AU email and no response. Also used their "live chat" function and sent them a note a few days ago, and no response. Also left voicemails for them, and no response. We exhausted all options.
Posted by KatrinaMarcelle, 02-02-2005, 12:57 PM
Yep I agree, just business. I never met neither one of them and to be honest when I did receive an email they have been more then generous BUT this is the only time I have not received anything from them, its disappointing...
Posted by grOOvstEIn, 02-02-2005, 12:58 PM
Why, thank you very much for politely considering my request. You surely do not belong to the category of "small children" who usually scream, swear and complain when things go wrong. My humble apologies. On the same note, did you think that it might be remotely possible that emails hosted on the same server and associated with the same domain should also stop working if the whole server is down? You are quite right about one thing. Customers do have the right to be informed. And my primary complaint is not being informed about the bare facts on what exactly is happening. Why talk of an outage if it is actually a billing problem? We are human beings, mistakes happen and sometimes unforseen incidents such as this one cause a lot of hardships. In all honesty, I run many websites on Oktagone. I have a lot of people complaining to me as well. I am worried about losing all my databases too. But I know for a fact that shouting about on IRC or online forums (look at a recent message in this thread for example) is not going to bring my sites back online any quicker. Sure, we're all part of a massive online community and discussions are healthy aspects of such communities, however there is a fine line between discussing a problem and screaming wild threats. Please do not get me wrong, I am not a deciding member of authority of any sort, nor do I have any power to control how people react. If a client wishes to change hosts after this issue, nothing can stop them. But the difference is that I have the patience to not do useless things which belittle others and myself for no reason at all. And seeing others do that is exactly why I requested people to calm down and look at the situation objectively from Oktagone's point of view.
Posted by AcidRain23, 02-02-2005, 01:06 PM
Just a quick question? Are you from Oktagone? Just reading some of your posts, you seem a tad defensive. What sites do you run on Oktagone? Also, who said it was a definite billing problem? So far I heard it was A. Billing problem, B. Moving Issue, C. Their servers went down. Maybe if someone from Oktagone came on and explained what is happening, people wouldnt jump to conclusions or get extremely upset. Im sure there is internet access somewhere in NY and Austraila. A public library perhaps? All we are asking if for some answers. Also, how can we have faith in a company if they get shut down for billing issues?? I know they charged my CC right away, so I know they didnt have a problem taking my money. How do you expect people to not be upset when they PAID for services upfront...that they were promised. This could...COULD...turn into a huge legal issue for them. You never EVER want to post what you will do and charge people for it...and then do nothing at all with no explainations...you know? Also, nobody is "threating" anyone. But answers would be nice...
Posted by KatrinaMarcelle, 02-02-2005, 01:06 PM
True, true BUT I had to find out through google what was going on, not them. I really hope that this will be taken care of by the end of the week. Like I mentioned before WE should ALL get a month free because of this inconvenience.
Posted by BigBison, 02-02-2005, 01:10 PM
Watch the attitude there, newbie. I think it's remotely possible that many, if not most, hosts have implemented measures to keep their e-mail functional when the primary e-mail server goes down. DNS, too. There is simply no excuse for Oktagone to not have e-mail working at this point.
Posted by grOOvstEIn, 02-02-2005, 01:11 PM
No, I am not from Oktagone. Since you asked, the websites that I run on Oktagone (currently, not including the ones in the past) are mechmod.com, gverma.com, g-ra.org, srvxhelp.net and webgv.com. I agree, some answers on exactly what happened would be great and I'm sure everyone else here feels the same. Also, please pardon me being too defensive if I was posting in such a fashion - I was just voicing my opinions honestly and the reason for my stance is probably because I have been with Oktagone for over two years without many complaints. Anyway, I think I should stop posting in here, I'm not a frequent member of WebHostingTalk Forums, just signed on when someone linked me to this thread. My apologies if anyone took what I said personally. Regards, grOOvy.
Posted by aku4lyph, 02-02-2005, 01:26 PM
ha! what's funny is that THAT'S HOW I FOUND OUT ABOUT ALL OF THIS! oktagone wasn't saying ish, so i went on google, found out that ppl were talking about oktagone and BOOM HERE WE ARE! as for groovy, please dude... please don't even come at me with that before you get your facts straight ok? reason why i'm using that sales addy is because that's the one that was given to me BY them... so hmm... wtf am i gonna do? i've also tried going thru their site for any help... like ALMOST every link that they provide is down, the only ones that were up are their package deal pages... hmm... how convenient... oh and in respect to the whole children comment - what do you think forums are for? rants, info, and more rants... it's a force of habit, ppl that aquire information are usually in a ranting mood, so they act upon it... it just so happens that there are ppl that would reply in a calm way, WHICH IN TURN make the originator of the thread a bit calmer... c'mon now! this is all human nature right now, we feel as if we're being screwed over, so we take action... Katrina, i dont' know her... but i feel closer to her now that we're going thru the same issue (please tell me that you know that was a joke) - all kidding aside, i feel your pain and so do others... obviously Acid = my partner in crime, he's helping me with the site, he's teh co-founder so ofcourse he's going to get involved in respect to what i say. soon OH SO SOON i will probably go nuts (i'm at work) and get asked to go home because of this sh*t - it's sad how i have to "battle" even at work for some satisfaction... sad day for you oktagone... sad day...
Posted by KatrinaMarcelle, 02-02-2005, 01:30 PM
Actually your opinion is respected on my end.
Posted by aku4lyph, 02-02-2005, 01:32 PM
i thank you from the bottom of my heart, why? because that's what i believe... specially since other servers that i've been at have had down time, yet were able to email me back in no time flat... it baffles the mind o_O
Posted by KatrinaMarcelle, 02-02-2005, 01:33 PM
lol, Oh of course not, I know that most of this is coming from the heart, no offense taken whatsoever.. But I agree, sad day, very sad day..
Posted by aku4lyph, 02-02-2005, 01:36 PM
much like Katrina, i'd like to say this: i respect everyone's opinions and posting and what have yous i never meant to offend anyone (except maybe oktagone, i'm not going to lie about that... but i tried my hardest to say what i said in the nicest possible way) Katrina right now is Home Girl status (lol yeah i'm a goof) cause she knows the deal... man it would've been nice to have mindless thoughts up already. Everyone at work (acid knows how big the company that i work for is) is itching to join up! if you guys saw what Mindless Joe looks like, you'd join too lol
Posted by ChrisTech, 02-02-2005, 01:52 PM
Exactly. With a big move like this, it's surprising they made no such contingency plan on what was going to happen if something went wrong. They didn't even seem to care enough about their customers to send out an email letting them know that there was going to be a move. It appears that everyone was just "left in the dark". That's not a good way to run a business. If my hosting provider did such a thing they would not be my hosting provider anymore.
Posted by KatrinaMarcelle, 02-02-2005, 02:11 PM
*winks at* aku4lyph OK!! lol We understand each other, its all about principle and notification.
Posted by BigBison, 02-02-2005, 02:12 PM
Oktagone has claimed a power outage, while Ezzi apparently says they haven't paid. What kind of power outage requires a network engineer to fly to NY from AU to fix? I'm not buying any claim other than Ezzi's. I don't think the move has anything to do with this downtime, just their lame response to it. The move Oktagone's spoken about is their HQ and NOC, not the servers that are down. Everyone who has ever tried to provision a data circuit knows that delays are common, they should have made sure that the bandwidth at the new NOC location was functional, before depending on it. That was a mistake, which could have been easily handled by communicating with their customers. Instead, they are facing multiple crises which are all compounded by their inability to receive e-mails from customers.
Posted by KatrinaMarcelle, 02-02-2005, 02:20 PM
But my thing is this, when will all of this be handled. Shouldn't they at least have a back up plan? I can't believe that this was my first time buying a domain and I wish too god I hadn't.
Posted by skyer2000, 02-02-2005, 02:39 PM
You see, not only is the problem not having the site up, but all my personal email is forwarded through the server. So i'm getting zero mail from people. All of this and ontop of the fact that I'm making some licensing deals with Warner Bro's it would've been nice for a little bit of a heads up. I'm getting my data then going for a new host.
Posted by hooflung, 02-02-2005, 02:45 PM
Ezzi hasn't claimed payment failure. They wouldn't disclose any information and just because one person said they did doesn't make it so. I and another person talked to the same person the one claiming they leaked info did and all he said to me was to contact EZZI's billing department. That doesn't mean they didn't make their payment. Second of all there is a lot of immature posts going on in this thread that seem to be personal attacks on oktagone's business practices. I have been with them over 2 years and while they haven't been the most waterproof company all I say in regards to naysayers is, "what about your business?" Don't open your own business and websites up to slander when you do so to another's company. 99% uptime has a disclaimer that doesn't count hours set aside FOR TIMES SUCH AS THIS. It does not mean 99% of 8760 hours a year. Everyone be patient and if you feel you must move after everything is back up then move. When it happens again with another host you might actually want to read the disclaimers of hosting before you move again.
Posted by KatrinaMarcelle, 02-02-2005, 02:52 PM
hooflung you really need to learn how to respect other people's opinion because that's exactly what it is an OPINION. And why are you getting so offended? We are not the ones that forgot to email CLIENTS that there was a situation going on with the server, please reconsider before you post again. Because the only people I see that are acting immature are the ones who are trying to start an argument for someone else's mistake.
Posted by tiki_jeff, 02-02-2005, 02:55 PM
Well, at least we've gotten some form of notification from them, even if I, like some others here, had to use Google to find it. Yes, people make mistakes. Yes, Murph'y law holds true; anything that can go wrong, will. However, OG, you have a responsibility to your customers. We should have been told about these problems immediately, not through an independent forum that we had to Google to discover. I'm not upset enough to drop my account or anything, I'm just annoyed. I wish I had a more recent backup of my site so I could get some work done on it during this mess. Whatever the real story is, here's hoping it gets cleared up soon.
Posted by KatrinaMarcelle, 02-02-2005, 03:05 PM
Very well said..
Posted by aku4lyph, 02-02-2005, 03:36 PM
i came to this issue not wanting to drop them - i came in with this issue wanting to get it resolved, but they haven't done anything... NOW after reading and reading and posting and posting i can only come up with the solution of me wanting to leave and not have to deal with it. I think it's fair that i'm going in a pretty easy route... just give me the money back and you'll never hear from me again... how simple is that? i could give a rat's *** at this point about the server, why? cause we've been treated like such crap as of late... :: clears throat ::... show meh teh mo-neh!!! :: moves closer to katrina ::... sup? lol j/k
Posted by YESS, 02-02-2005, 03:41 PM
Hooflung: I've seen 3 transcripts from the 'Live Support' at ezzi.net that plainly said there was a billing issue and they did not pay their bill. This baffled me so I went to the live support at ezzi.net and asked for myself. (see my post on page 4). As you can clearly see, 'Tech' was more then happy to disclose such information, as 'Jay' was to the other Oktagone clients I spoke with. And beyond that, this is only word of mouth, but one of Oktagone's clients said they spoke with Greg and he said the nature of the 'billing issue' was that his CC had expired. Whatever the truth is --- I dont suspect ezzi.net to lie about such a potentially damaging claim. Whatever the case - I will still remain a Oktagone customer for the time being as all I had hosted there was gameservers, although I do feel for the other clients that are missing so much more. I dont claim to know exactly what happened, I'm just passing information along for communities sake.
Posted by KatrinaMarcelle, 02-02-2005, 03:51 PM
Chillin, Chillin boo at work waiting for my site to be up and running again! I swear I had so much work to do on it since yesterday but we all know why that can't be done..
Posted by Madcow235, 02-02-2005, 03:57 PM
Closing in on 48hrs this is beyond uncceptable. As soon as I can get a backup i am leaving this host for good. We have no word from the owners either good god.
Posted by KatrinaMarcelle, 02-02-2005, 04:00 PM
I'll tell you what if the problem continues all the way until Friday, I want my money back!
Posted by Scott2k4, 02-02-2005, 04:11 PM
Any host that goes down for this amount of time without emailing it's customers isn't worth bothering with. I'm leaving them.
Posted by AcidRain23, 02-02-2005, 04:12 PM
Well, we are asking the bank to refund our money and take it up w/ Oktagone. By the way it looks, they are standing to lose a few customers over something that could have been easily avoided...
Posted by vektorious, 02-02-2005, 04:32 PM
This is unnaceptable Oktagone. Im sorry, but it is. If I can find a comparable host I will go for it, but first i need my data (2 2,500 member sql db's)...
Posted by hooflung, 02-02-2005, 04:48 PM
This forum isn't about oppinion based on speculation. That has no place here. I am not offended by anyone's oppinion and if you feel that way then that is your problem not mine. I got an email from them so I am satisfied with their response to me and its the same email they sent to other clients as well. All a certain people on this thread is doing is the same thing others have done before them is run their mouth off and not be patient. When they don't live up to their words in a timely manner, and not call them liers before its time to do so, you can have some room to speak and not until because all it does is add to the FUD of customers who really want to know the facts. Edit : many people have had problems of all sorts with companies such as servermatrix and ev1 but those companies have far more customers that are satisfied than those that aren't. The majority of people who leave didn't take the human factor into consideration when they didn't get their way in the time they wanted it in.
Posted by aku4lyph, 02-02-2005, 04:56 PM
omfg you're cool ppl i must get your aim, too funny - as for this issue... a forum is bound to have opinions, even if you say "THIS ISN'T THE PLACE" - if it weren't for opinions and facts, we wouldn't know wtf is going on. it sickens me how they haven't said a word
Posted by KatrinaMarcelle, 02-02-2005, 05:06 PM
Well just because Oktagone took the audacity to inform you on whats going on sadly they did not return the favor to other customers including myself. I can see why you are not heated over this at all because you were already contacted about the situation so you really have no reason to say anything about them because they have SATISFIED you as a customer, unlike the rest of us. You really need to sit down and analyze this thread and put yourself in our shoes, trust me you would have been heated too, you were one of the lucky ones that they decided to write back too. And to be honest when I wrote Oktagone I was not rude at all.
Posted by AcidRain23, 02-02-2005, 05:08 PM
Just as a FYI, most forums are opinion based. Second, we are going off the facts that were presented to some of the members of this forum (billing issue, servers down, moving locations, etc etc). If you dont have any problems with Oktagone, well, more power to you. Your one of the few lucky ones. Actually, I dont see how you cant have any problems with them. Isnt this downage affecting your websites? How can you be ok with having your site/s down for over 24 hours? How long does one have to be patient? I think waiting for days....DAYS is more than being patient. Also, leave other webhosting companpies out this thread. The problem at hand is OKTAGONE...not servermatrix and ev1. If there are problems with them, im sure there would be threads dovoted to them. What about the human factor? What do we need to take into consideration? Most companies have their sh*t together within 24 hours. My site still isnt up and it has been 9 days. Why shouldnt we call them liars? I do not see any representation from Oktagone on this forum or thread in the past few days. Why should we trust and believe in a company that doesnt give us any heads up or shows any compassion to its clients??? We paid for a service...so an explaination is owed to us...and they cant even deliver that...amongst other things... "Acid for President - 2008"
Posted by KatrinaMarcelle, 02-02-2005, 05:11 PM
OMG did you just say 9 days?? Oh hell no, time to move on. Once I get all of my HARD ON WORK from my site I'm leaving Oktagone. Highly disappointed! Acid you have my vote!! lol
Posted by Matt, 02-02-2005, 05:11 PM
Perhaps you can explain to everyone why their servers are not up yet then. Oktagone themselves claimed it should be resolved by 9 am ET. That was 7 hours ago. Why have you not been updated? Problems happen, however if you give an ETA and don't live up to it, you should provide an update on why the ETA was missed and what steps are being taken to resolve the problem. Oktagone has done none of this. Instead they leave you with no idea when your servers will be available. That's quality customer service & support!
Posted by Jozza, 02-02-2005, 05:23 PM
I've had experience with Oktagone for over a year now. Both me and my brother have got a site running on Oktagone, in fact I'm the one who recommended Oktagone to my brother because of low prices and a good level of service. I'm beginning to regret that. I'm sorry to say I've seen the quality of Oktagone's service decrease quite a bit over the past few months especially when it concerns my brother's site. There have been a lot of small incidents ranging from faulty bandwidth graphs (being taken down for exceeding the bandwidth limit while in fact the site hadn't even used up 20% of the total bandwidth) to a failure to renew the domain name (making the visitors think the site had ceased to exist since it appeared the domain name was for sale again) well after my brother had reminded Oktagone of this AND had already paid for the renewing of the domain name. Annoying and easily avoidable administrative mix-ups such as these plus a failure to properly inform clients of a major problem such as the one Oktagone is having now has lead my brother to go and search for a new host. I don't know if Oktagone is either having some serious organisational problems or if they're going through a period of huge innovations (which always brings problems along), all I know is it would have made a huge difference if they simply informed their clients about what's going on, even if the result would still be a downtime of several days. At least we would know why. I'm gonna keep my site on Oktagone though since I haven't had any problems whatsoever with Oktagone, although they failed to inform me as well on this whole being down problem. I do believe however the time for a simple apology from Oktagone has come and gone. Even though the purposes of both my own site and my brother's site are purely entertainment and non-profit, I understand how people with commercial sites can suffer financial damage through all this and I think a free month of hosting for all clients as suggested before in this thread would be a sufficient compensation.
Posted by KatrinaMarcelle, 02-02-2005, 05:29 PM
Exactly! That would be the right thing to do.
Posted by aku4lyph, 02-02-2005, 05:35 PM
i really like where this thread is going... really i do
Posted by Citriczip, 02-02-2005, 05:49 PM
Recently it seems oktagone has dissapeared, and so has their hosting in NY (which im currently hosted on). And just recently they gone dead even their site isn't working, now its been two days with out a response from oktagone and everything is still down; And is still down at the time of me writting this. So I did a google search for oktagone and network problems, to see if anyone else has had similar problems or for a reason why the long downtime. And I came aross these forums, and found that other clients have expressed problems with oktagone. But what i would really like to know is if any other clients are out in the dark right now becuase of oktagone's outtage in NY? And also why is their site down as well, makes it seem like they have dissapeared. [edit: since I can't post links, i can't show the like that describes the self proclaimed "CEO" of oktage as a 20 year old guy from Perith, I am really supprized at how you never know who your getting hosting from]
Posted by BigBison, 02-02-2005, 06:01 PM
What kind of site is yours, exactly? Sorry, couldn't resist...
Posted by Tom Sawyer, 02-02-2005, 06:05 PM
Link
Posted by BigBison, 02-02-2005, 06:07 PM
Search is your friend, Citriczip... http://www.webhostingtalk.com/showth...hreadid=370280
Posted by AcidRain23, 02-02-2005, 06:22 PM
i agree....like i said earlier...if greg needs some help here in the US...i work for a multi-billion dollar company..and we have 0 problems w/ our servers....im willing to assist so i can get my site up... -wow...after checking out thank...my jaw dropped... hmm....i've been thinking about starting a branch of my company to do hosting...maybe i should... and i knew this was a childish way to do business...he's only 20!?! Last edited by AcidRain23; 02-02-2005 at 06:31 PM.
Posted by AcidRain23, 02-02-2005, 06:28 PM
....
Posted by grOOvstEIn, 02-02-2005, 07:10 PM
Coming back to post a thought as a customer as well. My biggest concern is nothing but the databases that my sites hold. I do not have a recent backup, and I've done a lot of changes to one of my sites recently and there is no way I can recover or make up for the data on my own without a backup from the server. So I am praying that whatever happens, Oktagone is able to get the servers back online and running properly. The very first thing I'm going to do is make nice full backups of my websites and then breathe a sigh of relief.
Posted by pixelvibe, 02-02-2005, 07:10 PM
Any DNS backup measures COULD take as long as 72 hours to kick in though.
Posted by D|S-Syn-, 02-02-2005, 07:26 PM
Actually I got mailhosting through everyone.net and changed my MX record and have my email back up in under 2 hours. Now if you aren't managing your own DNS, or have access to it... then yeah, you're in for a bumy ride. I at least can email and receive email for work again.
Posted by skyer2000, 02-02-2005, 07:31 PM
We don't have to wait for DNS to propogate however to access our data? Like directly connect to it through the servers IP address instead of our domain name? Once they are back up, I cannot wait another 72 hours. My website depends on 3rd party sites heavily, and once someone reports a dead link, there goes my publicity.
Posted by pixelvibe, 02-02-2005, 08:07 PM
Skyer: No we don't they are having server problems. Not DNS, my comments were in response to IF there was a DNS problem and they needed to switch to backup servers
Posted by WarvisioN, 02-02-2005, 09:32 PM
I wanna ask one thing when this will work again. will i recieve all my stuff ? because i got there mysql DB for an online competition and there are like 60 teams and i dont wanna loose that file and the nicks ! ;/ plz answer me...
Posted by PersianImmortal, 02-02-2005, 09:47 PM
No, any small refund or free hosting is NOT sufficient compensation. Let me list the failures of Oktagone in this summary below: 1. Oktagone did not warn their users of any impending move, yet they have mentioned their planned server move here on Webhostingtalk. Talk about keeping your customers in the dark. 2. Oktagone went down with an almighty thump and not a peep out of them for over 36 hours? You're telling me there's no way they could have informed their clients sooner than that? Nonsense. 3. Oktagone has had several of these "mysterious" outages in the past, but unlike other companies Oktagone seems to come up with new and inventive stories for each one, most of the time these stories contradict known facts. For example this current "outage" story contradicts the fact that they actually haven't paid their bills on time. Tell us the truth Oktagone - we're not kids or idiots. 4. Generally speaking the Oktagone billing system is rubbish. Firstly it's not automated. Secondly I have received on several occasions an email asking for me to pay when I paid in advanced a week before! Thirdly, I upgraded my account and started paying extra, yet Oktagone did not actually upgrade my account until after a couple of months I informed them of the problem and then they said it was a "mistake" - didn't they notice the extra payments? Didn't they ask themselves what the extra money was for? 5. Oktagone service is ridiculously slow. I have found that they will take a lot longer than 24 hours to answer complex questions, and for a thriving website this is far too long to be left hanging for an answer to a technical question. Finally, the damage they have done to my site's reputation (TweakGuides.com) is quite large. When people click to go to my site from various references around the net, and find the site unreachable they may assume it is permanently dead. Don't believe me? I had one website unashamedly rip off my tweak guides (some of which are viewed by over 200,000 individuals) and then say "this guide is now hosted on xxxx.com because TweakGuides.com is no longer running". An outage of over 2 days will make people think the site is gone. A small refund or free hosting doesn't repair the "unstable" image people have of your site once it goes down for extended periods several times. My solution - I joined HostingOnNet.com. My site is faster than ever, I pay about $4 per month more than Oktagone for the same level of service and 100GB of bandwidth, and their service is impeccable so far. They respond to questions and tech queiries within an hour, not within days. And their uptime record is an actual 99.5% not a purported 99.9%. Check them out and give Oktagone the flick.
Posted by Madcow235, 02-02-2005, 10:00 PM
48hrs and still no site. God this is making me look really bad
Posted by BigBison, 02-02-2005, 10:06 PM
Could take that long, for a few people. Nowadays, this propagation time is more often an excuse for dismal performance, than a fact. However, appropriate measures should have been taken long ago. I'm not talking a couple days in advance of a move, I'm talking about the difference between knowing what you're doing in the first place, and having no business webhosting. Having backup mail servers, or secondary DNS configured properly, are not new or mysterious procedures. Explanations on how this is done (called best practices) are given in the relevant RFCs. I know I'm being harsh, it isn't because I have anything against Oktagone, but rather because so many web hosts will read this thread who are also improperly configured. So I'll reiterate: There is no excuse for a host to have DNS or e-mail unavailable. Especially not for this long.
Posted by aku4lyph, 02-02-2005, 10:08 PM
la lala... bank's gonna be getting my **** back, lalala... and if they don't cause oktagone gives them ****... lalala... i'm gonna get really pissed lol... la lalalalalalalala
Posted by millhouse, 02-02-2005, 10:35 PM
lol well at least you can laugh about it. I'm another Oktagone victim, unfortunately I've only just found this thread now, so I've been left in the dark for days. My only advice is to try not to focus on all of the negativity - the only person who's going to feel bad is you. Oktagone obviously feel no remorse. Just get your files and move on.
Posted by WarvisioN, 02-02-2005, 10:38 PM
how am i gonna quit oktagone i thing i made an Year contract with them :/ so how will i do it. ?
Posted by millhouse, 02-02-2005, 10:41 PM
They haven't fulfilled their end of the contract, so you're not obliged to fill yours. (IMHO). Just get your bank to cut them off.
Posted by EviLBacoN, 02-02-2005, 10:49 PM
I'm kind of neutral as far as Oktagone. They've been helpful in the past, but I do not like the fact they 'own' my domain names. I also am expericing a lot of negativity with the recent downage. I host a lot of sub domains, and a few sites on my reseller access . I hope this can get resolved soon. If HostingOnNet wasn't a large amount more for a reseller account I'd probably be switching.
Posted by DeadEndUser, 02-02-2005, 11:00 PM
Thing is, noone hosted in the US can get their fles or backups till htis issue with Ezzi is resolved. On other matters, the only move being conducted by Oktagone is the Perth datacenter is moving from WestNet to the new Oktagone office, this move fortunatly doesn't involve the majority of you. Although due to the NY problems the name servers are down thus the Australian moves seem to be taking longer than planned due to the NY outage. Unfortunatly for those who are hosted in Australia this outage is extremly unfortunate as the fault is not even located within the country.
Posted by skyer2000, 02-02-2005, 11:11 PM
I've already purchased an account with another host, the question i ask you guys is that even if i switch name servers, can i still access my Oktagone stuff if it ever does come back to retrieve the latest backup? I'd at least like a page explaining the situation going on as my index.
Posted by straightupG, 02-02-2005, 11:31 PM
You guys are right about Oktagone - they don't take of clients as they should. As a previous customer, these are there problems: - Support takes an average of half a day - They make up lies on the spot. Right now Ezzi said that they didn't pay there bills, but Oktagone just said that there was some network issue. I'm taking Ezzi's side on this. - They're lazy. I e-mailed Oktagone about my server (TOOK 1 WEEK TO SETUP), never got any replies Never choose Oktagone. As far as I know, they are Okta-GONE. Sad to say, I hope there datacenter fails, to cover the thousands of dollars lost by Oktagone's customers. Not lost - in a way it's theft. I really hate them, so it might look a bit biased, but I suggest you guys find another host. Oktagone is bad. As for yearly plans, there's not much you can do, but you can try for a refund, or if you paid by credit card, you can do something about it. As for domains, I'm kind of screwed, they have a domain of mine that is very special. I hope I can transfer it in the future though. Greg = bad support, no respect, lying pos. This big host only had one guy for support, he does all the work, what kind of company is that, especially with a database of over 1000 customers? Craig is just part of billing, and as far as I know, he doesn't do anything.
Posted by Jakks, 02-02-2005, 11:53 PM
I host with Oktagone.net and they are known for their frequent downtime. Now, this doesn't bother me at all usually, because they are up within atleast an hour or two...never a very long period of downtime. But my site and my e-mail has been down since Monday! I rely on almost all e-mail from the accounts I have on my Oktagone site and I've been unable to check it for 3 days now. Does anyone have any clue what is up with Oktagone? I know of atleast one other site that is hosted by Oktagone. It is down as well. Even Oktagone.net is down! Have they gone out of business without warning? Thanks, Jakks
Posted by Ld50, 02-03-2005, 12:20 AM
Where is the courtesy notification?. Oktagone speaks of taking "Legal Action" against another forum member for his choice of words. I cannot access my cPanel. This all came without warning. If they do bring the server back up they will have to make a proration or two I suppose. If they do not bring it up, I expect access to my cPanel to retrieve files as well as a refund of the remaining cash spent. If that does not happen they will wish they had good enough legal defense for what I will throw their way. Ld50
Posted by DollieQuotes, 02-03-2005, 12:30 AM
Does anyone know about when our sites will be back up???
Posted by jwerner, 02-03-2005, 12:33 AM
I second this. I had OK service from Oktagone, but way too much downtown over the past year. I had 8 client sites under my reseller package with them. I would like to their data back. Oktagone Greg, anyway you can just let us get our data back safe?
Posted by DollieQuotes, 02-03-2005, 12:38 AM
This is really disappointing I mean come on, who else knew it was too good to be true. I really hope Oktagone can resolve all their issues, I haven't had any problems in the past with them.. My site has been down for like 3 days.. hopefully they can get things up by tomorrow or day after?? Does anyone have contact with Greg??
Posted by AcidRain23, 02-03-2005, 12:44 AM
Ok guys, maybe we should take legal action against them and have them banned from this forum. Also, since they are affiliated with Ezzi.net, i'm sure we can bring legal action against them as well. This is ridiculous, I need my files and money back!! They obviously don't give a rats *** about their clients. I know its a stretch, but we can get them on their Sales agreement and what they advertise. We already dis-credited their reputation and they are posting false proclamations on their site. Anyone else want to take action, or should we wait another 4 days?
Posted by CS-Colin, 02-03-2005, 12:53 AM
I've been following this situation for a couple of days now. This incident has compelled me to post for once, instead of just lurking. Oktagone has quite the history behind them. My own experience in the hosting industry, while not known here, stretches out about 10 years. I've run across fallout from this company on many occasions, and most recently, helped a friend, who is a customer of theirs, move his domains to my servers due to this outage. It's rather disturbing to hear from a contact that his sites have been down over 24 hours with no notification whatsoever, and then have him ask me if I can get to any of their equipment. As a provider myself, I know the difficulties that hosting operations can have, but the actions ( or lack thereof ) of Oktagone are simply attrocious. To leave paying customers in the dark about their situation for this length of time is unforgivable. It's obvious that this company made regular postings on this forum regarding their company, as well as on the Australian Web Hosting Talk forums, yet, they have been strangely absent and silent for over 12 pages of replies? Amazing. I have a good friend of many years who just happens to live in Perth, heading over to Oktagone's new 'datacenter' this week to see if there actually IS a new datacenter. Between the two of us, it's again amazing just how much false information we've seen supplied here by representatives of this company. We also had a good laugh over the fact that 'Greg' used to sit beside my friend when they were in school together. Oh, how much smaller the internet makes the world. I'll be happy to share my own findings on this company when all is said and done...if they're still around after this. For those Oktagone customers still wondering what's going on, I would imagine most of you were hosted on servers located in ezzi.net's datacenter. This was basically touted as Oktagone's 'U.S.' datacenter. From traceroute information, and some pointed inquiries regarding the i.p. netblock that Oktagone is responsible for, that ezzi.net provides, it's obvious that Oktagone is in the end responsible for issues you're experiencing. The short answer unfortunately has two possibilities at this time; 1) ezzi.net is blocking the routing of the i.p. block that Oktagone has obviously leased from them, or 2) ezzi.net is allowing access to that i.p. block, but Oktagone's routing equipment is either non-existant, or not handling any requests on that i.p. range. Regardless of any 'billing issues' with ezzi.net, the problem here is that Oktagone isn't handling problems related to these services, and the clock is now closing on day 4. I've seen quite a few outright lies being told by this company, regarding even mundane information. I've also seen very poor handling of customer complaints, bait and switch tactics, and a general attitude of 'NO REFUNDS. EVER.' That's absolutely terrible from my point of view. The least a company should offer is a 30-day money-back guarantee, and I know I do. I mean, honestly, isn't the positive word of mouth worth more than the pennies you lose? If you can't afford to offer money-back guarantees to your customers, it's time to seriously re-evaluate whether you should be in business to begin with. Ultimately, I'll be watching how this all turns out very closely, while I dig into things further myself to find out the REAL story behind this company that constantly finds a lot of pissed-off customers posting here. I know my client got sick and tired of his server 'taking a vacation' every week for 24 hours, and I'm glad I could help him out. It's just unfortunate to see the trouble he had, and will have to go through, just to get his BUSINESS back online. And just for those curious; he, and others I know did try every possible form of communication possible with these people to date. With no internet presence available, other than their oktagone.com.au site (which is broken), e-mail is NOT a viable option. Forget about the phones as well, as NONE of their numbers, whether U.S. or Australian, get answered. For those of you still waiting to see whether the lights come back on at Oktagone, you have my sympathies. Hopefully between all of us, some closure to this tale can be found...
Posted by AlecMoody, 02-03-2005, 01:00 AM
I would have really appreciated a warning before everything went down for multiple days so I could have at least made a backup. This must have been a scheduled event, why weren't we told about it? I heard a different story about why oktagone is offline.. Someone mentioned them not paying there bill to ezzi. Anyone know if thats true? Last edited by AlecMoody; 02-03-2005 at 01:09 AM.
Posted by Onture, 02-03-2005, 01:11 AM
I just pop over there new DC few days ago. Its there! only half done. Are you saying its empty? I doubt it. Especially with all the work with walls and floor raising and cabinets/switches.
Posted by CS-Colin, 02-03-2005, 01:20 AM
Well, since I have no idea who YOU are, I think I'll wait for confirmation of their existence from a person I've known for many years. It just comes back to that old saying; 'Seeing is believing.' ...and since YOU say you were there a few days ago...did you happen to mention to them that a LOT of their customers were wondering why their sites and servers just disappeared without notice? I mean, this IS well into day 3 now... If not, maybe the next time you pop over there, tell them that they really need a working phone.
Posted by Onture, 02-03-2005, 01:28 AM
When I was touring their new DC, the major problems did not occur at that time. It was then a day or so after that I've seen oktagone problems on WHT. I tried to contact him to finalize some sales. But I guess his all worked up with the new fibre connection in the DC and the US hosting operation. I hope this all gets resolved ASAP!
Posted by sprintserve, 02-03-2005, 01:44 AM
Well how big is it? It was mentioned it cost only 12K AUD to build up.
Posted by tiki_jeff, 02-03-2005, 01:47 AM
Who cares? The only cost I care about is the monthly fee I'm paying for a service I'm not getting. :P
Posted by DosEvil, 02-03-2005, 02:16 AM

Posted by PersianImmortal, 02-03-2005, 03:14 AM
http://www.webhostingtalk.com/showth...hreadid=370280
Posted by Jaketeck, 02-03-2005, 04:04 AM
This sucks. This is the start of day 4 of my sites being down. My sites are hosted by idleserv. Idleserv I must say has been an amazing host, they have always been very quick to answer any questions I had, and eager to help with any problems. Which sucks now because they, like us, dont have a clue of whats going on. So they have no news to give to me. Its a sad day when we all rely on people like oktagone. When the self proclaimed "CEO" doesn't remember to pay his bills. I can only really hope that anyone who was hosted by oktagone gets a new host. And anyone that gets their hosting through a reseller, like me, should urge their resellers to move to a new host. Just a little logic incase the rumors of him not paying his bills are true. Every company I have ever worked with has accounts receivable. They have a time between when a bill is issued to when a bill is due, then becomes late. In most cases this is one month. Ezzi states every customer gets billed on the first of each month. So for oktagone to be shut down Feb 1st, that means the last time he paid his bills was Dec 1st. At this point getting shut down due to past due bills seems the most possible outcome. It would explain for the lack of warning, and the lack of telling their customers anything. I love the one message they do give us "Greg is in the DC in NYC right now working on the issue with the guys at EZZI." Oh great, greg, the slowest man in the world at helping customers is on top of this one. I would really love to know what "the" issue is. PS: Their 8 sided shape of webhosting seems to be a circular logic of lies. Last edited by Jaketeck; 02-03-2005 at 04:14 AM.
Posted by Loek, 02-03-2005, 04:14 AM
Oktagone is braindead and in Intensive Care: just a question of hours / day's before they really pull the plug out. (Or did they allready pulled the plug?) Last edited by Loek; 02-03-2005 at 04:17 AM.
Posted by sisif, 02-03-2005, 05:08 AM
I just need a bloody backup, so I can move on to something more stable. 3 days out of business is just too much
Posted by millhouse, 02-03-2005, 05:12 AM
Is this the same message everyone else got?
Posted by sprintserve, 02-03-2005, 05:16 AM
That was quite a funny lie
Posted by Loek, 02-03-2005, 05:17 AM
Most webmasters didn't even get that message but had to read it on this forum. Last edited by Loek; 02-03-2005 at 05:29 AM.
Posted by Paco2, 02-03-2005, 05:31 AM
I am also currently a customer through Oktagone. At least an email would have been nice! Will there be a refund or extention for this delay?
Posted by Website Rob, 02-03-2005, 05:32 AM
As the Oktagone site is down I googled their Domain name at looked at cached page. With packages like: $3.00 A MONTH - 20GB TRANSFER - 500MB SPACE $5.50 A MONTH - 60GB TRANSFER - 1GB SPACE It is not so hard to believe that problems would occur, and when they did, they could be Major. Many horror stories are available, at WHT and other Forums, where Hosters offering packages at less than 50 cents per 1 GB of Data transfer, proved to be unreliable and wasn't too long before they went down the tubes. Not that I'm saying Oktagone is gone down the tubes but instead, the Business model of less than 50 cents per 1 GB of Data transfer is very, very, hard to sustain. It would seem that Oktagone is another example of this being true. Whether it be the first time or umpteenth time, being involved in a Server move gone bad is always very frustrating, no matter which end one is on. From previous posts in this thread in would seem that Oktagone had planned for this move but, didn't plan it very well nor inform their Clients -- which is part of the bad planning. As all sites on the NY Servers are still down, each must make their own decision to move or wait. Although it's nice see Clients giving the benefit of the doubt, one can only wait so long. If Oktagone is still laying fiber and getting their connections setup, then having to setup Servers, then having to eMail new IPs and have DNS propagation take place, it could be another 5 - 7 days, easy, before anyone's site is online. Others can confirm or deny my estimate but it's provided to give those who are wondering, a rough guideline as to when they can expect their site/server to be back online. Although backups are important, having a working Web site and eMail is even more important. Last edited by Website Rob; 02-03-2005 at 05:36 AM.
Posted by Loek, 02-03-2005, 05:54 AM
go to the link PersianImmortal gave
Posted by Slavick, 02-03-2005, 06:07 AM
If you dont feel like paying alot for lots of data (i havent even used 20% of the 60 GB) then it sounds good. I was first with a reseller and then decided to move to OG all the way. Not really satisfied about the speed lately. Down/up/down...all the time...or the CPU load was all up. *sighs* 4 day going in now...
Posted by Jozza, 02-03-2005, 06:53 AM
Well, I'm beginning to change my mind about staying with Oktagone. Even though this is just an isolated incident in my personal dealings with Oktagone, who's to say it won't happen again? I believe Oktagone is a small and overly ambitious company wanting to get big too fast. Taking on too much too soon without being able to properly handle it. And by doing so they are risking one of the most important things for any business: their continuity. And I think Oktagone has just flushed theirs down the toilet because of their downtime and complete non-communication towards clients. Even if Oktagone gets back on its feet, I don't think they're gonna last for much longer since they're losing clients by the hour right now. And I really don't wanna be around anymore when they pull the plug. As for the free hosting, I just remembered I haven't paid my bill to Oktagone for January yet, maybe I'll just keep the money in my pocket
Posted by IdleServ, 02-03-2005, 06:53 AM

Posted by ~Sophie~, 02-03-2005, 06:58 AM
From my unfortunate experience with oktagone, not receiving emails from customers is an excuse used at every opportunity. They simply never have been, and never will be contactable. This is infuriating. On a recent email journey into Greg's alternate reality, I was informed by him that he had not received my emails, then he quoted one of them. LOL. I personally prefer to do business with honest people, so oktagone were just not for me. Simply put, Greg can't lie straight in bed. Anyway, The moral to this story is that we changed hosts a few days ago because of issues with Greg and Oktagone in general, and luckily for us it resolved by the time oktagone self destructed. I cannot thank my lucky stars enough. (hate to gloat) I feel sorry for Greg. I think he overcommitted himself and got into a big financial mess that is very hard to fix, especially for a young guy of 20. I just hope all of the disgruntled customers get treated with higher levels of respect and regard upon departure, and you get your databases and domains back... But, lets face it, how likely is that? Oktagones Customers are being treated this appallingly whilst they/he are getting paid for your custom, how much better is it going to be on leaving and telling them/him to stick it? I think its time to cut your losses and move on now On a more positive note; Allmanaged.com now have our business, and although it took a little while to set up our account (which we were given a month free hosting for the inconvenience) - I have found them very professional, friendly, and fast (affordable too) I suggest you boys head that-a-way... ~S~
Posted by Threeboy, 02-03-2005, 07:03 AM
I was hosted on oktagone for free, and it still wasn't worth it. Also, sorry to say - people who are getting their data "held hostage" - you probably aren't getting it back. All I have left to say is "POWER TO THE PEOPLE" ^__^ v
Posted by Slavick, 02-03-2005, 07:07 AM
*sighs* i have to stick to this untill my account (got 5/6 months left) expires and move on. I would love to get a full back of my site. *prays* and work on better backup policy and im poor student This is actually my first major big thing with them.
Posted by rmuser, 02-03-2005, 07:09 AM
They just said they'll be back up in about 4 hours
Posted by Slavick, 02-03-2005, 07:12 AM
well im counting the hours down with every minute and starting backups!
Posted by ifnico1977, 02-03-2005, 07:12 AM
I think the way Oktagone have handled this situation is absolutely disgusting. I have a few sites hosted with them, one a very large site with a huge member base. This "downtime" has caused a lot of damage to all my site reputations and I still cant update my members with the truth. So what is it? is it none payment to ezzi.net, total closure, or just a severe problem. Either way Oktagone's customer service is . They have no idea how to handle customers in a professional way. There should of been some official announcement by Greg himself as to the actual problem, when its going to be resolved, and what he is going to do to compensate all affected customers. I personally wont be happy with just 1 free month hosting if they ever come back online as IMHO they should do more as a lot of sites have either lost money through the fact they dont have a website to do business through, or their reputation has not only been dented, but written off completely like a bad car wreck. If this next deadline passes I think its in all of our interest to go elsewhere for hosting as its obvious Greg & Oktagone dont give a flying rats testicle for any of their customers. It would only take one message from Greg himself to shed light and truth on this matter, but he cant even be bothered to do that. Thats my rant over, still feel very angry and "abused" by oktagone's bad customer dealings.
Posted by millhouse, 02-03-2005, 07:13 AM
yes, but they also said the same thing yesterday.
Posted by ~Sophie~, 02-03-2005, 07:13 AM
A very rare and incredibly *INCREDIBLY* lucky oktagone member, it seems. All i can say is that those defending oktagone services, must not have a site that actually uses what they pay for. We did, and i figure that noone counted on us actually using the resources we paid for.... God forbid that happens. Sure, Oktagone is probably great for 1 page html sites with no visitors.
Posted by PersianImmortal, 02-03-2005, 07:16 AM
With this one move, Oktagone has committed business suicide. They've lost all the customers who could move almost straight away. All they have left now are the customers who can't move because they made the mistake of registering their name through Oktagone and/or didn't make regular backups of their sites. Plus those who use so much bandwidth they can't find another host as cheap. That's hardly a customer base you can use to run a viable business. I would strongly recommend those of you left with Oktagone look for alternative hosts, even if it costs a fair bit more. I doubt Oktagone will be up for much longer after this disaster.
Posted by ~Sophie~, 02-03-2005, 07:28 AM
I agree re: Suicide, Immortal... The problem is, that people will *always* sign up with them because they offer such cheap packages. Initially, they are quick to respond, they sell their products well. Only after that, does it all go pear shaped. We didnt know about this website [wht] prior to joining oktagone - so they will always drum up business, from those less knowledgable of this disasterous turn of events, and those not frequenting forums such as this one.
Posted by hoberin, 02-03-2005, 07:29 AM
Hi everyone, After reading 14 pages, i will make this as short as possible. 1) I am also MAJORLY affected by this outage - amongst other things I have lost my job (thank god it wasnt my day job!). 2) I don't care about money anymore I have lost it and made a very bad/unluky choice to sign up with Oktagone. All I want now is my data back! There is a HUGE amount of irreplaceable data I have lost. In fact, I would pay more money to Greg or anyone else who can get it for me right now!!! 3) If I don't get my data, then put me down to add to the people who want to press forward with legal action (if it is possible to do so and find these people). My father is a partner at one of the most prestigious law firms in Melbourne - www [dot] aar [dot] com [dot] au - so contact me if you are doing anything about it... has someone started a list yet? Thanks. hoberin [at] gmail [dot] com
Posted by Slavick, 02-03-2005, 07:31 AM
It wasnt that great but its what i coulda afford. I was wrong i think. My site is quite big and has loads of visitors. Better be up end of this day, comprente!
Posted by hoberin, 02-03-2005, 07:37 AM
CONTINUING FROM MY POST ABOVE... PS. To all the people who seem to have their phone numbers and addresses of these people, can you please email me or post them (if you are feeling game). It would save me time that you have already spent doing the investigating I am just starting, and will help with legal action (if it is required to get my data back - if the data is still there at all! *start to cry*). Thank you. hoberin [at] gmail [dot] com Last edited by hoberin; 02-03-2005 at 07:43 AM.
Posted by Loek, 02-03-2005, 08:00 AM
Registrant: OktaGone Publishing PO Box 2178 Dog Swamp, Western Australia 6060 Australia Administrative Contact: Publishing, OktaGone PO Box 2178 Dog Swamp, Western Australia 6060 Australia 1300726150 Fax -- Technical Contact: Publishing, OktaGone PO Box 2178 Dog Swamp, Western Australia 6060 Australia 1300726150 Fax --
Posted by anonymousjon, 02-03-2005, 08:15 AM
Im a customer of oktagone, and Im willing to stay with them if/when they get this resolved, but if my site is not back within 3 more days, making it down for 5 days in total, I will seriously consider moving hosts. And just out of interest anyone know what kind of compensation we could recieve for this, and if we wanting to take legal action how would you go about it?
Posted by AcidRain23, 02-03-2005, 08:23 AM
Well, if you guys are going to go after them legally...let me know and i'll add my company's name to the list. Im tired of b*tching about them on here, as you read in the first few pages, Aku4lyph (my business partner) and I are exhausted in waiting for them. Its been about 10 days or so since I paid and my db is still not set up. We already started looking for a new hosting company. I cant believe someone would commit business suicide by acting like this. Also, what kind of power outages did he face in NY? I can tell you this much, I live in NY and its been pretty nice weather out (besides the freezing cold). I know I don't know everything about DC's and so forth, but wouldnt you have back-up measures just in case something was to get fried? Also, if Greg didn't have access to the internet in the DC, im sure his hotel or local library does...i'll bring him to my house so he can use the net or i'll bring my laptop there...its wireless...wont even cost him a penny...lol...so who's to say they're not bsing us again....:ign:: (if your going to lie, at least be good at it)
Posted by Slavick, 02-03-2005, 08:30 AM
i just been on whirlpool.com.au, i tried to contact him on that site. It said he was a hour ago online. Just notifying lol. No reply on it. *waits patient*
Posted by anonymousjon, 02-03-2005, 08:30 AM
Well thats the email they sent, I recieved this yesterday morning. Maybe it was just thier DC that had a power outage? What chances of getting compenstaion do you think we would have if went after them legally?
Posted by Loek, 02-03-2005, 08:36 AM
Oktagone US 646 443 60 80
Posted by SooLine, 02-03-2005, 08:36 AM
One of the sites I regularly visit had been dealing with local computer issues, so the only backup of everything is in the hands of Oktagone now. That's one BAD feeling. I guess I have been in customer service too long - but customers matter - and that is a lesson that this company was not prepared to learn.
Posted by Loek, 02-03-2005, 09:09 AM
That is a mayor worrie for more sites .....
Posted by Chief-Phillips, 02-03-2005, 09:28 AM
I'm just a simple mod leader/webmaster, so my sites aren't nearly as important as most of yours, so don't make it seem like I'm trying to steal your angry thunder or anything... but it's now 61 hours and 29 minutes of strait downtime, with no word directly from Greg. I was concidering leaving one of my two sites with Oktagone, but now, I'm out the second I get what's mine. Many of you are modders yourself (as Oktagone does in fact play a huge role in the gaming community), and you know that a community is what keeps a mod going. It's a smidgin bit hard to have a community going when your web site and message boards are missing in action. I always give the benifit of the doubt to people.. but over 60 hours and no word, the words "Benifit of the" come out of that phrase, leaving just doubt. New hosting is already in the words for me, which I got a deal from a friend (BlueWolf72.com himself, with many sites, refered a lot of sites, such as the Insurgency team, to clandemonium, a small, but reliable Canadian company). So long Oktagone, I've had nothing but downtimes with you, definatly no 99.9% uptime.
Posted by tiki_jeff, 02-03-2005, 09:36 AM
I'd like to add my support for any formal petition. This is unbelievable. If Oktagone has lost or doesn't return my data, I have lost hours of PHP coding and the last month of posts in my forum database. This is making me and my business look almost as bad as OktaGone, though I'll be the first one to point out that I should have done more regular backups. All I can say is, based on my experience, nothing should be taking this long to restore a datacenter, no matter how large it is. I can't imagine how poorly mismanaged Oktagone is that they've sent only one person to New York to work on the problem; one slow, less than reliable person. http://forums.whirlpool.net.au/forum-user.cfm?id=28850 - I believe this was the site Slavick was speaking about. It shows that he's been on their forum less than 10 minutes before I started making this post. All I know is that if I were in New York at 8:30am to fix a datacenter, I'd be doing it. But if I didn't care and I was just hanging out in Perth while all my customers' sites failed, maybe I'd be browsing an Aussie DSL site, too. Interesting which forums he chooses to frequent. I wouldn't mind some more posts here.
Posted by Meistro, 02-03-2005, 09:44 AM
Interesting. It says that Greg was just online 22 minutes ago on the whirlpool forums (which was at 12:42AM AEST).
Posted by tiki_jeff, 02-03-2005, 09:57 AM
http://forums.whirlpool.net.au/forum-user.cfm?id=23455 http://64.233.167.104/search?q=cache...%3Fid%3D23455+ Also interesting was that after attempting to contact Craig, the only other known employee of OktaGone, he changed his name! The Google cache of his profile shows exactly what I saw before I sent him a message. In 2001 Greg and I were both 16. I was smart enough to stay in high school instead of starting a business that I couldn't handle. Since OktaGone has decided to go scarce, I figured I'd try to help find them however I can. An alternate email for Greg is greg [at] esforces.com, and since I'm a bored college student with no site to work on anymore, I'll do what I can to find more.
Posted by Slavick, 02-03-2005, 10:06 AM
this is his user ID i'm talking about http://forums.whirlpool.net.au/forum-user.cfm?id=28850 ok sorry for double posting lol, forum updates quicker then i type
Posted by aku4lyph, 02-03-2005, 10:13 AM
hey you guyyyyyyyyyyyyys! guess what?! i got contacted by an ex-octagone employee and won't say names but... direct quote "I left because of Greg, he's arrogant" and a few other things were said he had also offered to help us out with some hosting - really stand up guy, i unno though... he also gave me some history behind oktagone... and now i find it funny how their name is OKTA-GONE! la la lala i've called the bank, they're now processing the getting money back deal and i will be using THIS ENTIRE THREAD as means to fight the good fight, thank you all
Posted by KatrinaMarcelle, 02-03-2005, 10:20 AM
I never received any type of email from them and I recently joined Oktagone about a week ago. I am totally outraged by all of this and its an embarrassment not only to me but my members as well. I have been more then patient these last couple of days waiting for some sort of explanation that sounds reasonable and I have not been informed yet. I should have never paid them anything and when I didnt receive my domain within 48 hours of processing that should have been a sign for me to leave them immediately. I am so sick of all of this, I was hoping that this would all be settled this morning but as usual a huge disappointment. Once my site is up again I will ask for my money back because I don't need this stress in my life and I shouldnt have to be going through all of these changes. Please note Oktagone I was going to give you the benefit of a doubt but now since you lacked contacting me or informing the rest of us about the situation it shows selfishness and how unprofessional you have turned out to be! I am so disgusted!
Posted by anonymousjon, 02-03-2005, 10:25 AM
I found one of thier websites that work's! This is what it says in the network status box:
Posted by scmlee, 02-03-2005, 10:28 AM
are you talking about oktagone.net.au? That site has been saying that as the network status since day 1 of this whole thing.
Posted by KatrinaMarcelle, 02-03-2005, 10:30 AM
That's nonsense! I want my money back! And I tell you one thing I will be contacting my bank and I will inform them that Oktagone is not aloud to take any money from my account because they don't have permission from me anymore.
Posted by aku4lyph, 02-03-2005, 10:32 AM
holy mother of christ, 16 pages! AND THESE GUYS HAVEN'T DONE A DAMN THING YET?! WTF?
Posted by anonymousjon, 02-03-2005, 10:32 AM
yup thats the one i was talking about...they could have at least stuck something on the front page to explain what is happening. I paid for the whole year, do you think my bank will be able to get me any back?
Posted by KatrinaMarcelle, 02-03-2005, 10:34 AM
That's because they care less of what we think. They already have pocketed our money. But Ill tell you one thing, fraud IS against the law.
Posted by Slavick, 02-03-2005, 10:35 AM
all the ranting isnt realhelping , having my fdata secure does help! not any site works. I've been browsing arround and quite alot sites are affected, even ones i didnt expected that theyre hosting with oktagone. sheesh
Posted by KatrinaMarcelle, 02-03-2005, 10:39 AM
Well you don't have to rant if you don't want to BUT I am so deal with it! Sorry to sound so rude, this is just frustrating..
Posted by aku4lyph, 02-03-2005, 10:40 AM
dude, talk to your bank, they'll dispute it, if need be, you can show this as proof that they haven't fulfilled their end of the bargain - they'll get your money back
Posted by KatrinaMarcelle, 02-03-2005, 10:42 AM
Oh trust me sweetie, I am right on top of that. Sadly I am trying to contact another host and my original domain is already registered with Oktagone. Hopefully when my site works again, HOPEFULLY, they will terminate my account and give me my domain name back.
Posted by Slavick, 02-03-2005, 10:43 AM
i paid with a money order thing, cuz i lack of A creditcard haha, damn. Or else i would be back online already at a different host. Now uhm how many hours passed already from the estimated 4 hours? getting sick of it, grrr
Posted by Chief-Phillips, 02-03-2005, 10:46 AM
Katrina, try contacting a site like godaddy.com, or any registrar you trust (I perfer godaddy myself), and tell them your story, they -might- be able to give you a hand, no promises, but its worth a shot. Show someone from there this thread, they'll get the idea, heh. Im going to have to do that with one of my domains, the other one I got 3 years on at godaddy for under $30 (it was a .com sale at the time, so soaked up as much of it as I could).
Posted by anonymousjon, 02-03-2005, 10:46 AM
well like I said before I am giving them a maximum of 5 days, so they have about 2 and half days left, to get it all sorted otherwise im moving. If things are sorted within the next couple of days, I will expect a full refund or at least a decent amount as they have broken thier end of the contract. If they dispute this I will contact a lawyer.
Posted by AcidRain23, 02-03-2005, 10:46 AM
wow...this sux...i cant believe this...:hakes head::....i say..we all band together and start a kick *** hosting company! lol
Posted by aku4lyph, 02-03-2005, 10:47 AM
katrina - that's mah gurl! slavick - ooh... not good, did you issue the money order thru a bank or...? oh and if you guys didn't know, oktagone has been talking in another thread talking about they're in a testing period... wtf? http://www.webhostingtalk.com/showth...5&pagenumber=1 oh man can you guys guess what i'm doing?
Posted by aku4lyph, 02-03-2005, 10:50 AM
http://www.webhostingtalk.com/showth...5&pagenumber=1 HI ALL! please check out that link as there is a 17 page plus thread about Oktagone being merged and well... we're not happy with them either. what surprises me is that they haven't said a word! really to us to fix anything. they say here that they are in a testing period? according to other threads and posts they haven't paid their cc bills, had power outages, and have been moving offices... now, CAN THEY MAKE UP THEIR MINDS?!
Posted by KatrinaMarcelle, 02-03-2005, 10:54 AM
My bank said that I have to file a claim and they will start investagating, I am on the phone with them as we speak. What you mean that they are testing mode? That's sound's like BS to me!
Posted by AcidRain23, 02-03-2005, 10:55 AM
Nice Aku...Oktagone, please post in the other thread. Just as a fyi, it was only started like 2 days ago. You have over 30 clients that are EXTREMELY upset with you guys. Answers would be nice. Thanks
Posted by anonymousjon, 02-03-2005, 10:55 AM
http://www.oktagone.net.au/whychoose.php lmfao!
Posted by KatrinaMarcelle, 02-03-2005, 10:58 AM
anonymousjon the site you provided is not working..
Posted by aku4lyph, 02-03-2005, 10:59 AM
HAHAH! Dude i can't stop laughing haha! Katrina - yeah that's what they're gonna end up doing, i say show them the thread so they'll act faster - i just HAPPEN to know everyone at my bank lol, so they're able to do whatever they can to help me out asap... keep hope alive!
Posted by anonymousjon, 02-03-2005, 10:59 AM
it takes a very long time to load, but its working for me you may also want to see this: http://www.oktagone.net.au/tos.php
Posted by aku4lyph, 02-03-2005, 11:00 AM
i really don't mean to sound like a prick when i say booyah, but... booyah! please do something about this soon, and they're right for taking legal action, and all these threads and what have yous are more than enough proof to do more than enough damage so far there's like 4 sotries going around about your down time, PICK ONE!
Posted by aku4lyph, 02-03-2005, 11:02 AM
you just keep getting funnier dude lol :: claps ::
Posted by anonymousjon, 02-03-2005, 11:08 AM
So technicly this means that anyone who cancels their hosting with oktagone, will be entitled to a full, 100% refund, but I believe this also means that if they break thier side of tthe deal, they should also give 100% refund (but that bit maybe wrong)
Posted by Slavick, 02-03-2005, 11:08 AM
I did via a money order uhm... Weestern Union
Posted by anonymousjon, 02-03-2005, 11:10 AM
Slavick, thier TOS say they wont refund you! You may want to contct some sort of laywer, if you want your money back.
Posted by KatrinaMarcelle, 02-03-2005, 11:10 AM
I just found a pretty good host. I will be going with them this weekend and hopefully put this nightmare behind me. OH YEA I want my money BACK, believe that.
Posted by pizzaboy_au, 02-03-2005, 11:10 AM
Greg, If you are reading this post please get in contact with me so i will be able to host your main sites on my australian Servers until you have your feet backup and running. I have tried contacting you a few times but to no avail. Contact me at Chris@dibellawebhosting.com
Posted by Jasoni, 02-03-2005, 11:13 AM
Hey Oktagone Remember Me. GUess what? YOU still owe me and my partner some money. SO you have 2 weeks to Answer the law suit in front of my hands, since mailing takes awhile since you live in the other end of the world. SO if you dont accept the law suit by the deadline, it goes up triple amount of money you owe us. Plus the expense of you flying out here personally, not your lawyers.... mate
Posted by Slavick, 02-03-2005, 11:14 AM
wooops wrong screen!!
Posted by Slavick, 02-03-2005, 11:16 AM
thats why im like if they're back up (do note "if") sticking to it to just the end. And consume the service if any is left. This takes forever!!
Posted by aku4lyph, 02-03-2005, 11:19 AM
katrina, if you'd be so kind as to either post up the link to the host, or pm me with it, i'd highly appreciate it
Posted by AcidRain23, 02-03-2005, 11:19 AM
WOW...now i know why Greg flew to NY. He's basically screwed in the US and in AU. I think he needs to go hide out in Asia for a bit until his name is forgotten, lol.
Posted by WarvisioN, 02-03-2005, 11:22 AM
Hey Oktagone dude can you send me an priv.msg and we will talk together i really need a database AND i need it today REALLY DO ... im holding up an online competition in counter-strike and i dont have my Database with all the clans and all the names in it ! so if you have an msn add me my msn is falkinn_1@hotmail.com!
Posted by CS-Colin, 02-03-2005, 11:26 AM
...and so the sun rises on day number 4 of this fiasco. Interesting indeed. I would highly recommend that anyone affected by this outage, and reading this forum, seek alternate hosting as soon as possible. I'm sure you can find a host that can offer you 'shelter' during this storm. I do feel for all of you that have been affected by this situation. I personally find it quite amusing that the 'owner' of this company cannot find any way of getting online, and addressing the concerns his clients have raised. I mean, if you RUN A HOSTING COMPANY, how can you not find internet access?? If you do a quick search for 'Oktagone' on google, the threads here are now #3 in the rankings. I'd say that was pretty popular, no? Just as an FYI; the first 2 rankings lead to the Oktagone website...which is of course still offline. At the very least, I would recommend that ANYONE hosting a website do these two important things; 1) Ensure that YOU have the power to change the nameservers listed on YOUR domain name. This will allow you to at least host your site on an alternate server in emergencies, so that you're not TOTALLY offline. 2) Do weekly (if not more often) backups of any _critical_ data you may have on your site. If you simply cannot run your site without this information, you should have a local copy of it handy at all times. As a host myself, I'm personally in awe of this whole situation...and the depths to which it goes. If nothing else, I'm sure seeing what not to do when it comes to keeping my customers informed. I wish you all the best with getting your data back secure, your money back if possible, and with finding a GOOD host who will ensure you're taken care of. If nothing else, it does illustrate how important research into any host you consider doing business with is, and how those 'too good to be true' deals, usually are.
Posted by KatrinaMarcelle, 02-03-2005, 11:27 AM
LMAO, I just PM'd you aku4lyph
Posted by aku4lyph, 02-03-2005, 11:29 AM
oh that's funny, you really think that they're going to... wait no, let me not say a thing, but if they DO contact you, please let us know... please
Posted by KatrinaMarcelle, 02-03-2005, 11:36 AM
But my question is this, when will my site be up again HUH OKTAGONE?? I need my stuff *shrugs* I knew I should of had a back up plan... DAMN DAMN DAMN!!
Posted by Slavick, 02-03-2005, 11:42 AM
luckily i had a copy of a folder where my main content is on. Now my gallery/downloads/forums are weak.... plus some things i printed out and have something to export my news....wich is actually one of the most important and prescious things beside forum. The layout i can grab from the google archives or google desktop thingy. But still...im so dead and really dont feel like building it all up again. Im already busy with it for 3 years!!! and so not done, and middle in a renovation too!!! sighs. I WANT ANSWERS!!
Posted by CS-Colin, 02-03-2005, 11:43 AM
Ah, but look at this whole experience from a more positive angle (if that's possible). At least you KNOW what you need to do in the future to protect yourself. I've been down the same road you are on, many years ago, and it's amazing how quickly you learn how to avoid the BAD stuff. I'm pretty sure ALL hosts at one time were hosted sites themselves. If not, maybe that's the problem? Once you've been on the receiving end of situations like this, it sure makes you a more attentive PROVIDER.
Posted by Slavick, 02-03-2005, 11:46 AM
thats soo true! I was always planning in my agenda for backups but i made actually just 1 in like 3 months while i should every week a full backup. i'll learn from this oh yeah. Now hoping i can get away with it with everything restored as it were when it went all offline. if this was a test...then stop scaring me and get to the routine of the day..whatever that is haha
Posted by Chief-Phillips, 02-03-2005, 11:52 AM
Well, this isn't encouraging.. I talked with Ezzi tech again, wondering who I goto to get what is mine back:
Posted by KatrinaMarcelle, 02-03-2005, 12:01 PM
So basically we got screwed. Hmmmm, that's horrible news.
Posted by Slavick, 02-03-2005, 12:04 PM
*glares* Online: User was online 14 mins ago Email: ceo@oktagone.com
Posted by CS-Colin, 02-03-2005, 12:05 PM
Chief: As I tried to point out in one of my earlier postings, Oktagone is leasing a netblock from ezzi.net. You can see that if you look up the ARIN records for the i.p.'s on their servers. Thus, ezzi.net wouldn't be able to help you, since they basically just forward that block of i.p.'s to Oktagone's (now non-existent) routers. So, if there aren't any routers on the other end of that pipe...guess what happens? Even though the servers the U.S. clients use are LOCATED at ezzi.net, they can't really do anything for you. The servers are leased to Oktagone. And, as I've pointed out with the i.p. situation, they also can't help you there, because the block is leased to another company. They're actually doing THEIR job properly. Too bad the same can't be said for Oktagone...
Posted by Chief-Phillips, 02-03-2005, 12:08 PM
Ah.. well thats even more encouraging then.. Oktagone is nowhere to be seen, ezzi can't do anything... The most recent database backup I have on one of my sites is still a month old, but theres a lot more than that I need to restore my site elsewhere... cant imagine how bad it is for the bigger site/server owners here.
Posted by officerabbit, 02-03-2005, 12:11 PM
I just spoke to Rich, the Ezzi.net tech too. I didn't find out anything new, they are doing their job properly so I didn't want to harass him for information. When I asked what he knew about the Oktagone.com situation he said "I know I can't comment on it".
Posted by CS-Colin, 02-03-2005, 12:25 PM
Unfortunately, I'm pretty sure ezzi.net is fully aware of what's going on with Oktagone...at least as far as any provisioned services they're providing to them. The thing is, that information is confidential, and they ARE doing their job as they should. You really can't fault them for that. But, common sense will tell you pretty much all you need to know, if you analyze the facts; 1) Oktagone has talked about building a new DC, and that they were moving there at the first of this month. They also indicated that they most likely wouldn't have access until the 3rd or 4th of this month 2) All the U.S.-based clients (and more I imagine) went offline on January 31st. This co-incides with Oktagone's moving comments 3) The i.p. block for U.S.-based clients is being leased from ezzi.net, and forwarded to Oktagone's routers. 4) Unless Oktagone HAS a router in place to handle requests for those i.p.'s, the traffic goes nowhere. 5) All telephone and electronic communication with this company are unavailable (I know, I tried them myself) What this all says to me, is that Oktagone did NOT plan this supposed 'move' at all, and may in fact be trying to get their routers back online in Australia as we rant and rave. You MIGHT get lucky, and see access to your servers restored when they DO get those routers back online to handle requests. However, the flip-side to all of this, is that rumors may be true, and they simply haven't PAID the fees for their leasing agreement with ezzi.net. Guess what happens when you don't pay your bills? This also becomes a legal matter with bill collections, so of COURSE ezzi.net needs to keep their mouths shut. Slander is a pretty good defense to use when they come after you for unpaid services in court. So, all anyone can REALLY do, is wait and see if the lights do in fact come back on at Oktagone. If they do, AND you get access to your servers.....GET YOUR DATA OFF OF THEM IMMEDIATELY. Of course, seeking alternate hosting is what you SHOULD be doing now, so that you have somewhere to PUT that data, should you get the chance to recover it. Should you actually choose to stay with a company that treats it's customers like this, just be sure you do daily backups. Who knows when it might happen again? I do have a good friend that lives in Perth, that's going to swing by the spot where the supposed 'new datacenter' is supposed to be, to do a little recon for me. I'm just dying to know what the whole truth of this story REALLY is. If nothing else, it's one of the best 'worst case scenario' situations I've ever seen!
Posted by aku4lyph, 02-03-2005, 12:30 PM
oh goody - we're screwed... great... but i do love how they said "now non-existent" hehe
Posted by Loek, 02-03-2005, 12:36 PM
http://www.webhostingtalk.com.au/sho...9&page=4&pp=15 + pic of new office (shocking) last post there from Greg M : 31-01-2005, 03:26 PM if the pic isn't working: i made a backup of it http://img.photobucket.com/albums/v8...b2005/okta.jpg
Posted by CS-Colin, 02-03-2005, 12:37 PM
Hey now, I didn't say you WERE screwed, just that you need to take a 'wait and see' approach. At least as far as getting your DATA back. As for reimbursement on services? I certainly would not hold my breath. If you can't pay for it via Credit Card, it's pretty hard to get protection for your hard-earned money that's essentially stolen by any unscrupulous company. Credit Card transactions provide a nice record that BOTH the client and provider can use to keep each other honest. As it should be. As a host, I've seen a lot of fraud commited by customers as well, so I know it's certainly not a one-way street. However, as a host, these types of situations are planned for. It's simply an aspect of online commerce today. I'm glad that your bank will be fighting for you to get your money back. I've read the thread you had with Oktagone for the whole setup fiasco. You have my sympathies on that one. I offer all of my clients a 30-day, no-questions-asked, money-back guarantee on hosting. Why doesn't everyone? I guess this all boils down to knowing HOW to run a business, and not biting off more than you can chew. I'm watching this whole scenario play out as it happens, as I'm just as curious as you are about where it will all end up.
Posted by NoFearGaming, 02-03-2005, 12:40 PM
LOL I just checked. He's online at WHT right now. Seems he has internet.
Posted by CS-Colin, 02-03-2005, 12:44 PM
Here's some copies of the OTHER photos he posted in that thread, Loek. I stashed them to show to one of their clients who now has his domains on my servers. http://www.mouthofmadness.com/misc/dc20.jpg http://www.mouthofmadness.com/misc/dc21.jpg http://www.mouthofmadness.com/misc/dc22.jpg http://www.mouthofmadness.com/misc/dc23.jpg At least I can SORT of see some servers sitting there...
Posted by IdleServ, 02-03-2005, 12:53 PM
Yes oktagone is online right now. I hope an update post is being prepared because holding it off any longer is not helping matters at all.
Posted by Loek, 02-03-2005, 12:54 PM
yes an update with facts not fiction
Posted by CS-Colin, 02-03-2005, 12:57 PM
Um. They're not online from where I'm sitting... Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\>ping www.oktagone.com Ping request could not find host www.oktagone.com. Please check the name and try again.
Posted by Chief-Phillips, 02-03-2005, 12:57 PM
Just to clarify, he means the user... not the service, lol I read that and got my hopes up
Posted by Madcow235, 02-03-2005, 12:57 PM
60 some odd hours now...
Posted by IdleServ, 02-03-2005, 12:58 PM
Yes sorry, I did mean the username on this forum.
Posted by KatrinaMarcelle, 02-03-2005, 01:13 PM
Well I'm still waiting for some sort of apology and some answers..
Posted by --Z--, 02-03-2005, 01:20 PM
I'm in perth, we're a medium sized ISP with a primary mail server with these guys. I'm in the process of accessing ASIC/Baycorp/Dunn and Bradstreet records to determine his home phone number and address(from the Western Australian Justice Depertment using a Business Details Exctract). I'll then be paying him a visit (it's nearly 1:30am over here) shortly. Their facilities in Perth are hosted through Westnet, they may know some further details.
Posted by Loek, 02-03-2005, 01:21 PM
He's offline again ... that's our answer I'm afraid
Posted by Deverz, 02-03-2005, 01:26 PM
Yes how nice of you. Disturb his family at 1:30am while he is in New York. Maybe think it over some more. He probally hasn't replied cuz all you people will do is just bitch and whine more since that's all any of you have done. Grow up and act like the adults I'm assuming you are
Posted by --Z--, 02-03-2005, 01:29 PM
[QUOTE]Originally posted by Deverz [B]Yes how nice of you. Disturb his family at 1:30am while he is in New York. Unless he's left Perth in the last few hours he was in Perth at 7:03pm (approx 6hrs ago).
Posted by NoFearGaming, 02-03-2005, 01:30 PM
Wow, and first post at that. This should be fun. You registered to post that??
Posted by vektorious, 02-03-2005, 01:34 PM
Greg, just tell us the truth nig.
Posted by --Z--, 02-03-2005, 01:36 PM
. Last edited by --Z--; 02-03-2005 at 01:47 PM.
Posted by skyer2000, 02-03-2005, 01:36 PM
That's something a kid would say. Anyways, we are all upset because so much relies on these websites we've spent countless hours creating. I expect checks from the advertising that I will no longer get since less people will be hitting the site. When you've got a movie site, people don't usually come to it evey day, its constant word of mouth. Because of this, that chain of people knowing more and more about it is broken, and I have to work on regaining hits once again. Thats why i'm pissed.
Posted by vektorious, 02-03-2005, 01:41 PM
If greg would just tell us why it is down, and when we can possibly see the service back up, we would all appreciate it. If he told us why its down, and the real reason why our service is down i'd appreciate it. And you guys have to remember, the customer is always right. He is toying with all of us by letting us sit here with our tails between our legs
Posted by AcidRain23, 02-03-2005, 01:43 PM
AMEN to that bro man...amen! If we just had a heads up...we wouldnt have started this thread...he seriously needs a better CS department...
Posted by Megasaxon, 02-03-2005, 01:46 PM
Just like to inform you that both accounts are me. The REASON I changed my rep status from my previous account to a new account, was for a completely unrelated issue. If you really like to know, it's because I was posting in the iiNet isp forums, and was causing confusion with some of their customers, and as such an iiNet employee requested that I do something about it, so I did. I'm not about to go out of my way to prove that, but ask Corey, one of the mods on whirlpool about it, and ask Lauren Roberts from iiNet about our discussion, if you really must. (or, once again, can provide a screenshot of the whim, if I must..) ANYWAY. Let me clear up some facts from the information I've been given, as an OktaGone employee. 1) This is utterly NOT RELATED to our Australian datacenter move. NY servers are NOT, repeat NOT moving to Australia. 2) Internal and external communication on this whole ordeal has been utterly hopeless. As you all know, information about the outage is just about impossible to find, well, join the club, because until I was directed at these forums, I had no idea what was going on at all, and might add, still don't. I've been in very limited contact with Greg over the last few days, and let me clarify a few things. Firstly, he did NOT go to NY. he's been Perth working on the new aussie DC all the time. Multiple sources can prove this, as well as online times on various websites, and yadda yadda. Secondly, personally attacking Greg for this whole situation, isn't exactly fair. Granted it seems to be his fault (once again, just going by the information I've got), that's no reason to start the slander, websites down or not. There's no excuse for being plain nasty. Thirdly, I personally, have, it seems, LESS information about what the heck is going on, than everyone else, as I've stated, with being on contact, Greg has told me that things would be online in 3-4hrs once, and then just tonight at 1:28AM AEST, the word from Greg's mouth, was that NY would be online "soon". It's now 3:39AM. Quite simply, I'm being lied too, just like it seems, is everyone else. Being an employee (possibly ex-employee now), I should have been most definitely informed, with up-to-date information on what's going on, so I can get in touch with customers, and pass on the word. This hasn't happened. This whole ordeal has been handled HORRIBLY, and I'm so very sorry for all of you who have lost money/contracts, or just list your site, from being online. I really whish there was more I could do, however being out of the loop, all I can do, is sit back, and watch the OktaGone name dive deeper and deeper, into a big puddle of ****. If anyone feels the need to get in touch with me, not that I have any news about OktaGone NY, don't hesitate to do so. (but don't expect me to be giving you information you know you shouldn't have.) I'm incredibly disappointed and angry, at that I have been/am being kept away from what's really going on, and as have stated, would love to be able to help you guys/gals more, but there's not much I can do. [edit: fixed grammatical issues] [Upate:] Just a little clarification, NO i don't know what happened. NO, i don't know when it's going to be back. (sorry guys :/) Last edited by Megasaxon; 02-03-2005 at 01:56 PM.
Posted by CS-Colin, 02-03-2005, 01:56 PM
Megasaxon: You wouldn't happen to be the same Megasaxon that hung out with the backburner crowd, would you? It's amazing how many familiar faces from GameCop I keep seeing here...If you _are_ that Megasaxon, feel free to drop me an e-mail, and I'll fill you in further... That being said; I have to really commend you for coming forth, and giving some insight into all of this. With everything _I_ know about this mess, I'm the first one to say I whole-heartedly believe you about the trail of mis-information that's been passed on. I think if people could just get access to their data, a LOT of the pressure would be off. Greg should be made aware of that rather quickly. As for the rest of the debate; that will inevitably get worked out over time, courts, and God-knows what else. Again, thanks for coming forward to speak on this.
Posted by Megasaxon, 02-03-2005, 01:57 PM
I certainly am , i even keep in touch with matteo every now and then, and parsout.
Posted by imaedia, 02-03-2005, 01:57 PM
Any update on people taking legal action?.....I have quite a few sites hosted with oktagone, one of the sites is my corporate site that holds our companies portfolio etc, so ive been unable to show potential clients etc, also its halted the development of several clients sites and several large projects of our own......so i would be interested to know if anyone else is considering legal action
Posted by vektorious, 02-03-2005, 01:58 PM
megasaxon, you seem like a cool guy, well sorry for the heat you been getting, but feel free to talk in your own IRC chan...
Posted by CS-Colin, 02-03-2005, 01:59 PM
Hey hey! Good to see you again! Although, I'm sorry to see the circumstances aren't the best. I'll PM you my MSN and ICQ info if you want to chat a bit. Although, I know it's probably pretty late over there. Oh, but I can't do that until you have 5 posts! E-mail it is!
Posted by Diddly2, 02-03-2005, 02:02 PM
Megasaxon: Thanks for sharing what info you have. I supposedly own a dedicated server outright through Oktagone, but am concerned about how I can retrieve my box if this whole situation goes down the drain. If Ezzi isn't cooperating much, especially if they have no way of knowing who owns which box in the Oktagone space, how do you suggest this be handled? Of course I'll try to wait it out as much as possible, but something has to be done at some point. There's data on that box I need.
Posted by Megasaxon, 02-03-2005, 02:02 PM
Heh, sure, it's 4AM here now, but, im on a modified time frame at the moment, so i can be awake for US time...incase anything develops, so i'm not going anywhere for a while Last edited by Megasaxon; 02-03-2005 at 02:09 PM.
Posted by Sam-SP, 02-03-2005, 02:02 PM
What a mess...
Posted by insomniacc, 02-03-2005, 02:05 PM
How do! Like most, ive found this thread through google. I just want to share my opinion so here i go: Ive been with oktagone for a year now, a reasonable service, occational downtime but then (30mins a week at least), i didnt mind after all im only a small time web user so it satisfied my needs. Never really had any problems till now. I hosted the website baby-food.org for about a year. Also i recently payed for a years space and domain with zagota-creations.net as well as refering a friend in the last week or so. To me it looks like oktagone, are using the excuse of a powercut to void their garrentee so they dont have to pay out, then when someone looked into it and found out payments havent been made to Ezzi they bull****ed about a credit card being expired which imho would never be a problem.... like others have stated, how in the hell does it just expire without notice? no doubt you would get mail relating to it expiring or some thing similar, secondly, whats one expired card... use another. im sure thats not the only way to pay. I thought oktagone where fairly big but then i guess its all just a show, a mask for what they really are... For me, im just gunna have to sit back and watch my 50quid go down the drain but then at least i am not a big time user dependant on my website for making money, i feel sorry for some off you guys and wish you good luck with any legal action you take. PEACe.
Posted by CS-Colin, 02-03-2005, 02:05 PM
E-mail sent!
Posted by Megasaxon, 02-03-2005, 02:10 PM
That's a trickey one. To be honest im not exactly sure how all that is handeled. If you're co-locating or have fully-purchased (that is, have had for 13months minimum) a RTO (rent-to-own) server, it should be in your name. I do have the data as to what server is owned by which client, and will be happy to hand it over to EZZI if it comes too that...which I'm sure we all hope, it wont. [Moved the reply to a new post..for clarity]
Posted by Chief-Phillips, 02-03-2005, 02:10 PM
I feel sorry for ya Saxx, I must say though, kudos to your patience. Talk to ya more on IRC mate, try not to lose too much sleep
Posted by Loek, 02-03-2005, 02:15 PM
@ Megasaxon If Oktagone is not coming back: how do we get our most recent database back? Last edited by Loek; 02-03-2005 at 02:18 PM.
Posted by --Z--, 02-03-2005, 02:15 PM
Legal action would be pretty fruitless considering the costs involved, especially since you guys are based outside of WA. Damages etc are hard to get in WA for this sort of thing, and if you had no contingencies in place or backups etc then you would also be partially liable. If you're looking for a refund then WA consumer protection law is quite strong, but I'm unsure if it'd apply to aliens. The important thing is to find out WTF is going on, why there has been no communication at all and then make a decision whether it's worth keeping your business there.
Posted by Sam-SP, 02-03-2005, 02:18 PM
Good question, Loek
Posted by KatrinaMarcelle, 02-03-2005, 02:20 PM
How dare you sit up here and talk about we all need to act like adults when OKTAGONE was the main reason why most of us even stepped out of our character. We were their clients and as CLIENTS we deserve to be treated with much respect. It's not about bitching and complaining as someone mentioned before its about ranting and raving and feeling STUPID to fall for oktagone's excuses and BS that they have been feeding us these last couple of days. I care less where Greg is because to be honest he has shown no remorse or has he even bothered to contact anyone about this despicable situation. Not only are we getting the run around from Oktagone but I sense a lot of sneaky stuff happening and that is why Oktagone will NOT get another cent from me, believe that!
Posted by imaedia, 02-03-2005, 02:21 PM
theres no way of knowing if oktagoen will come back, Plus with the number of customers that have left or will be leaving, theres a big question of weather they will be able to recover from it and continue trading......Which is unlikely
Posted by Megasaxon, 02-03-2005, 02:22 PM
Good question indeed. I fully believe that it will be back, when however, i havent got the faintest idea. But, who's to say, it might not come back it all...but i sure as hell hope it does. If however, it doesn't, i'm not sure, maybe i'll (or we, help from clients would probably be needed) be able to work something out with ezzi, to get you guys your data.
Posted by Diddly2, 02-03-2005, 02:24 PM
I'm not sure the exact details, but I did pay Greg a lump sum for ownership of the server (plus extras for HD upgrades). If you can provide me which any info you have about the server, it would help me sleep easy at night . Please contact me on icq 2516757 or msn dextertester@hotmail.com so we can exchange info. Thanks!
Posted by Sam-SP, 02-03-2005, 02:24 PM
I think oktaGONE is really gone at the moment...
Posted by imaedia, 02-03-2005, 02:24 PM
any idea what will be done about lost contracts/clients of people and companies hosted by oktagone?
Posted by Megasaxon, 02-03-2005, 02:26 PM
Hmm, i've love to say that it'd all be sorted, but the truth is, i have no idea, i don't have any sort of legal background, so i'm not going to talk about something i have no idea about .
Posted by Loek, 02-03-2005, 02:26 PM
If there is any way you could help us (and others) with the latest database that would be great and I personally will be so gratefull because of all the work a team of 10 people has put in our site the last few weeks.
Posted by imaedia, 02-03-2005, 02:28 PM
fair enuff m8, just so people know in legal terms, oktagone have breached their contracts and therefore are liable, weather things like that are settled out of court between oktagone and their customers, or in court is down to oktagone...but for alot of the customers like myself we have no choice but to sit back and do nothing realy. Because its not vaible for us to take legal action as were outside the US/AUS
Posted by yourstand, 02-03-2005, 02:29 PM
They better be back. I went on Ezzi's support and 'Rich' was just plain rude. I told him I needed to know what was happening and if it really was a powercut. He told me to ask Oktagone after I'd told him their site was down and I had no contact e-mail.
Posted by Sam-SP, 02-03-2005, 02:29 PM
Never mind... Oktagone doesn't give a **** about it...
Posted by imaedia, 02-03-2005, 02:30 PM
Yes yourstand i got exactly the same, he was extreamtly rude to me aswell.....
Posted by yourstand, 02-03-2005, 02:31 PM
Ok so I want to know what we're all going to do. I lost $45 (£23 approx.) and it's no big loss to me really although I do want it back (or my site back ) but for some of you poor soles who paid over $100, wow...
Posted by KatrinaMarcelle, 02-03-2005, 02:32 PM
Then don't ask them anything else, do what I just did MOVE ON to another host and block your bankcard from them.
Posted by yourstand, 02-03-2005, 02:33 PM
I paid via. Paypal so they won't get another penny off of me.
Posted by imaedia, 02-03-2005, 02:34 PM
well not lost so much on the actual hosting, but ive probarbly lost a £2000 web development contract, and have been unable to work on clients websites which is undboutably gonna mean i have to dicount my clients due to deadlines not being met
Posted by yourstand, 02-03-2005, 02:35 PM
Greg, if you're reading. We want answers.
Posted by AcidRain23, 02-03-2005, 02:35 PM
yea do that....make sure you stop payments...have your bank or CC company start looking into fraud since we were all misled. Also, maybe we should start posting about ezzi also. They are the parent host company and should be able to lend some sort of assistance. There is no need to give attitude to people that want to know whats going on.
Posted by imaedia, 02-03-2005, 02:37 PM
well it isnt realy ezzis responsability to deal with oktagone clients, its to deal with the people who run the hosting company, ezzi havnt done anything wrong apart from perhaps being rude to oktagone customers who are looking for answers
Posted by yourstand, 02-03-2005, 02:37 PM
And that's understandable considering the amount of people complaining right now.
Posted by KatrinaMarcelle, 02-03-2005, 02:39 PM
Yea EEZZI or whatever their called really have no say in this at all, it's Oktagone with the problem, not them.
Posted by Chief-Phillips, 02-03-2005, 02:43 PM
Keep in mind, these are minimum wage tech guys, they don't represent how Ezzi.net works. Ezzi isn't some small company like Oktagone, so these are just people who are on the low end of the Ezzi food chain. Ezzi is doing just what they should be, nothing. They can't just go around saying the problems of a client, that would breech so many privacy laws. A Private company cant just spill the beans on their customers. As for them being rude.. you have to understand, countless people have talked to the same techies since Monday, asking the SAME questions over and over. I dont know about you, but I woulda jumped in front of a train by now. It's not in their job description to deal with their re-seller clients' clients. They deal with THEIR clients, not Oktagones.
Posted by KatrinaMarcelle, 02-03-2005, 02:45 PM
Exactly my point
Posted by imaedia, 02-03-2005, 02:46 PM
thats what i was saying ...and yes id have gone compleatly insane if i had the same question that many times
Posted by tiki_jeff, 02-03-2005, 02:46 PM
I'm just glad SOMEONE from OktaGone is talking. Thanks Craig, sorry about the "duck and run" accusation. As long as there's some hope in the future to get my data back, I'm not going to resort to petty threats. I think OktaGone's potential client and reputation loss is punishment enough.
Posted by Slavick, 02-03-2005, 02:47 PM
provided I live in Europe! I cant have anything from it. I have no idea how much i can safe from my site
Posted by AcidRain23, 02-03-2005, 02:48 PM
I understand its not Ezzi's problem overall, but since they sell to these guys, they should be able to handle some of this. Regardless, since Oktagone is messing up, it will generally reflect on the parent host company. They should be able to help though. They can post something or send out message stating whats going on in the current situation.
Posted by WarvisioN, 02-03-2005, 02:49 PM
Graig you here ? i really need a database NOW because theres online competition tomorrow and i got all the nicks in the db and the clan names so plz SEND ME !! plz man
Posted by SooLine, 02-03-2005, 02:50 PM
Per Ezzi.net, Oktagone did not pay for 6 months. So they were shut down, Ezzi.net had no choice. But nothing can be released to anyone BUT Oktagone. Data will be kept for a month, and then, it will be gone. Any internet lawyers in the room?
Posted by KatrinaMarcelle, 02-03-2005, 02:51 PM
To be honest this was really messed up though.
Posted by AcidRain23, 02-03-2005, 02:51 PM
Oh man, you have to be kidding. I know someone posted about their father being a lawyer over in AU. Maybe he can assist. Can we petition Ezzi to release our information? Would they even have access to it?
Posted by Evil Genius, 02-03-2005, 02:52 PM
Don't blame Ezzi - there is such a thing as client confidentiality, and they're being pretty decent in not coming out with information even if their client is having severe ... issues. And it must be pretty soul-destroying having to deal with incessant queries about such a client - so stop bugging them! I'm not an Oktagone customer, but I am (was?) a big user of a hosted site. When the person who had been paying the bills had to leave the project we were working on, I discovered how much the hosting cost. And it was peanuts compared with what I'd been paying for much more, um, competent hosting for real-life work. Just as well, as our site had a habit of always going down for unscheduled maintenance whenever we posted a big news update... If you've been using Oktagone for serious business use, then I commiserate but suggest you really, really ought to look into something better, even if Greg does manage to get things back together again. I'm still bemused as to how many days this can go on for, and how many customers he'll have at the end of it. Oh, and all these threats of legal action - unless you've invested a significant amount in hardware or similar, forget it. It'll probably cost you more in time and effort than you'll ever get back, especially when there's the international aspect involved. Just politely ask for a refund, take the money if you get it, and run.
Posted by yourstand, 02-03-2005, 02:53 PM
They'd have access maybe... Is nobody scared at the potential of Greg having our passwords and e-mail accounts on the same db?
Posted by aku4lyph, 02-03-2005, 02:57 PM
OMFG HAHA! this is the best thread i've ever been a part of lol, greg's def. going to hell for this one... guys, that's it... it's a simple fact... greg's not gonna do ish cause he has no money... he's screwed... he didn't pay ish for months so screw it... only thing we can do is talk to our cc or bank companies to stop payments and dispute the charges... that's all we can do... Last edited by Odd Fact; 02-03-2005 at 05:39 PM.
Posted by insomniacc, 02-03-2005, 02:59 PM
One thing im not clear on, dont know much about it but, my registered domain, if oktagone are gone then is there anyway of transfering my domain name for the rest of the year? or will it become deceased so i can re-register it with another company?
Posted by KatrinaMarcelle, 02-03-2005, 03:01 PM
Evil Genius you work for them, its so obvious, lol
Posted by aku4lyph, 02-03-2005, 03:01 PM
they're gonna resell it and make some cash off of it? lol Katrina! SUP HOME GIRL?! lol
Posted by yourstand, 02-03-2005, 03:03 PM
Hey insom! Man you'll be able to transfer because they don't own the domain do they?
Posted by Megasaxon, 02-03-2005, 03:04 PM
People, just to clarify, I have no way of accessing any data on the servers (atleast, not that i'm aware of anyway), so please don't ask if you can get access to your databases/files anymore. Rest assured i'll be doing everything i can to get this sorted, and the boxes back online
Posted by AcidRain23, 02-03-2005, 03:05 PM
That's what I was thinking Katrina... Also, you might have to pay or buy back your domain name if they dont just willingly transfer it....sucks...I checked on that with another company... Evil...how can you expect us to ask politely for a refund? They have been toying with ALL of us for the past 2-9 days (depending on when you checked your site and so forth)...If Greg is in NY...I am more than willing to take my team over there and help him fix the problem. Sh*t, I'll even bring my friend who is a Senior VP of IT for CitiGroup just so he can help...all for sh*ts and giggles...
Posted by KatrinaMarcelle, 02-03-2005, 03:14 PM
Evil Genius is Greg!!!
Posted by KatrinaMarcelle, 02-03-2005, 03:16 PM
Hey boo * aku4lyph *
Posted by Loek, 02-03-2005, 03:19 PM
2 day's is enough for all sites to make a database backup
Posted by aku4lyph, 02-03-2005, 03:19 PM
i do believe you're right, i mean c'mon... EVIL GENIUS... GREG... they go together...
Posted by KatrinaMarcelle, 02-03-2005, 03:22 PM
I new it right away, especially when his unprofessional behind mentioned something about getting lawyers involved.
Posted by aku4lyph, 02-03-2005, 03:25 PM
lol true, i can dig that...
Posted by Slavick, 02-03-2005, 03:28 PM
if true...thats lower then dirt!
Posted by KatrinaMarcelle, 02-03-2005, 03:30 PM
How about that's real pathetic Greg. Mr. Cheap Skate. You moved really fast to remove money from my account but when it came to putting my site up you showed nothing. Yea real professional, people like you make me sick.
Posted by Megasaxon, 02-03-2005, 03:31 PM
But getting the servers online for 2 days is the issue
Posted by aku4lyph, 02-03-2005, 03:35 PM
it's on! my bank put out a claim la la la lala la... and soon, LAWYER MAY TAKE PART TOO HAHA!
Posted by KatrinaMarcelle, 02-03-2005, 03:36 PM
THis is a sad day
Posted by Slavick, 02-03-2005, 03:39 PM
yeah and soon a sad weekend
Posted by skyer2000, 02-03-2005, 03:43 PM
Come on guys, keep it civilized
Posted by Evil Genius, 02-03-2005, 03:44 PM
Hardly - read between the lines and you'll find my post actually called Oktagone a bunch of near-bankrupt, incompetent monkeys! As for the lawsuit stuff - I'm self-employed and expect that sooner or later I personally will have to take a client to the small-claims court, albeit for non-payment rather than trying to get a payment back. I gather it's a horrible process. (N.B.: I invoice after the work's been done to the client's satisfaction, not before...) Seriously, everyone, when dealing with an organisation like this, act calmly and rationally. Don't spout off about suing people at every opportunity - it sounds like Greg is in way over his depth and being polite and courteous may actually get him to do something positive instead of ignoring the problem and hoping it goes away. Of course, if you have invested a significant amount, do all this niceness and negotiation stuff with Oktagone while simultaneously consulting your solicitor... And Greg, if you are reading this: do the honourable thing and tell people what's happening. The truth, too, not a 'I'm-a-huge-company-really' fairy-tale about shipping engineers around the planet - you seem to forget that customers are incredibly important, and good customer service is paramount. Y'know, if you're nice to the people paying the bills and do everything you can to help them, maybe you can charge them more...
Posted by Slavick, 02-03-2005, 03:45 PM
im going offline now and hope for a sunnier day tomorrow. And take a heavy sleeping pill to get through the night. Fingers crossed for what weird scenario we get in later *deep sigh*
Posted by Loek, 02-03-2005, 03:47 PM
that's were you and you're contacts inside EZZI can help us??
Posted by KatrinaMarcelle, 02-03-2005, 03:49 PM
skyer2000 you are not moderator! Evil Genius its done simple as that. They have failed to inform us and now they are about to loose thier internet business.
Posted by Megasaxon, 02-03-2005, 04:01 PM
Ah but see, ezzi have no legal obligation do help us out with that. it would cost them money to switch the servers on for 2 days or whathave you, while people get their data. I don't really see that happening.
Posted by Loek, 02-03-2005, 04:06 PM
We are trying to Email EZZI ourselves too see if they can help all sites that have been down: a compagny allso can have a heart and feel all this is not the mistake of the sites but of Oktagone. And 2 day's online is not such a big deal for a big site as EZZI (sorry for mistakes in text: i am form europe and my English isn't perfect.
Posted by yourstand, 02-03-2005, 04:08 PM
This is starting to take over my life. I keep checking to see if my sites back up, then I check Oktagone and then I check this thread...
Posted by aku4lyph, 02-03-2005, 04:14 PM
yourstand, i know what you mean haha! i'm at work and i refresh this thread more than do actual work... how sad?! this is like an internet soap! oh and yeah, like i said a few 234987 posts ago lol - I WILL BE NOTIFYING EVERYONE ABOUT OKTAGONE every month over on Mindless Thoughts
Posted by Loek, 02-03-2005, 04:16 PM
internet soap? it has all the ingredients for an opera with lot's of intriges, blood and a bad ending?
Posted by aku4lyph, 02-03-2005, 04:17 PM
just about lol
Posted by KatrinaMarcelle, 02-03-2005, 04:26 PM
This is more about drama if you ask me. Oktagone did one thing though; they have grown extremely popular these last couple of days. I can't wait to see the outcome of all of this, and please Oktagone your apology is not accepted on my end.
Posted by yourstand, 02-03-2005, 04:27 PM
If there's one thing I need it's updates on the situation, not slaggings of Oktagone and Greg. I want my site back, that's all.
Posted by aku4lyph, 02-03-2005, 04:34 PM
well being that they've been taken down... u won't be seeing the site any time soon i bet.
Posted by yourstand, 02-03-2005, 04:35 PM
Shame, because in theory it was a good host.
Posted by arciisine, 02-03-2005, 04:45 PM
So, has anyone heard whats going on with this yet? Ive read the entire thread, even the part from oktagone, but i don't know which parts to believe or not to believe. I even contacted ezzi, and I got no such reply on the financial status of oktagone, where as others have posted that they have. Im just wondering if anyone has any insight on whats real, and whats just smoke?
Posted by anonymousjon, 02-03-2005, 04:46 PM
Im with yourstand, they were a good host, hopefully they will be able to recover after this
Posted by yourstand, 02-03-2005, 04:47 PM
Ok earlier in the thread, page 2 or 3 the user 'oktagone' said that the servers would be up on the 3rd or 4th. Let's wait 'till the 4th of the month, midnight (USA time).
Posted by Loek, 02-03-2005, 04:49 PM
@ arciisine no nobody knows what;s really going on. everybody is just trying to save the site they have been working on so hard.
Posted by KatrinaMarcelle, 02-03-2005, 04:57 PM
Well I started with Oktagone a week ago and I have been disappointed with their service from the beginning. I was trying to give them a benefit of the doubt BUT they have proven to be unreliable and it has led me to not do business with them, highly disappointed.
Posted by aku4lyph, 02-03-2005, 04:59 PM
i started 2 weeks ago and now i want blood
Posted by Loek, 02-03-2005, 05:04 PM
There is a cheap solution for EZZI: a member here on this forum offered Oktagone to put databases in his/her site temporarely so webmasters could make a backup. I just can't find the post anymore were it was offered. So EZZI breaks open Oktagone's account and the webmaster that offered temprarely hosting put's it on his/her site.
Posted by CS-Colin, 02-03-2005, 05:05 PM
Good luck getting that to happen.
Posted by Madcow235, 02-03-2005, 05:07 PM
6months without paying... I hope ezzi can find the heart to let us get on for even 2hrs so i can make backups. It would look really good for them too. Last edited by Odd Fact; 02-03-2005 at 05:36 PM.
Posted by aku4lyph, 02-03-2005, 05:11 PM
SPEAKING OF WHICH (about the temp space) we've been contacted by that person, and well... sounds good to me and my partner, but after this experience we're like "eh... i unno... what to do... what to do..." ya know? he seems like a stand up guy
Posted by RW-Mach_5, 02-03-2005, 05:14 PM
I've been with Oktagone for over two years now, and this is the first serious problem I've had. I would probably have forgiven it if we hadn't all been kept in the dark as to what the problem is (assuming they get things running again that is).
Posted by BigBison, 02-03-2005, 05:15 PM
One does not have to be a moderator to object to some of the posts made in this thread over the past couple of hours. Skyer2000 made an excellent point. Personally, I just reported three posts because this is a community that tries to keep its threads clean, and the mods can't be everywhere at once. Keep it clean and civil, please.
Posted by EZZI net, 02-03-2005, 05:29 PM
EZZI.net is very sorry for the situation all of you are in. We have now closed out Oktagone's account and all servers will be resold. In the meantime what we are going to do is put all servers back online until 8:00PM EST Friday February 4, 2005. At that time all servers will be taken down again and reformatted and data will be lost forever. If any customer would like to continue and receive service from EZZI.net directly, you can contact phil@ezzi.net and he will give you the info you need. Just so everyone knows, because of the way Oktagone's IPs were setup, if you want to continue service with EZZI directly, you will have to change your IP address. Again, we are very sorry for the situation you are in and we are just doing what we feel is right by allowing all of your to retrieve your data. Please help spread the word for anyone who may not read this post.
Posted by skyer2000, 02-03-2005, 05:31 PM
I've made some points in this thread I hope Greg reads and takes into consideration when and if the servers get back online (considering reimbursments for lost business, etc.). This thread is the greatest way to show the disappointment of loyal customers to Oktagone, and it really points out to Greg how much we depended on these servers being online. With my logical reasoning being followed with posts like "Greg's a cockatoo!" doesn't help the cause much at all does it? I am no moderator, however, I'm in the same shoes as everyone else in this thread. I want this thread to show the iron fist this community plans on smashing down on oktagone if these servers do not come back online, not to the unleash of emails full of swearing and insults that do absolutly nothing but make Greg take you less seriously. Lets remember whats going on here, lets continue to figure out ways things could possibly be fixed by all of this, and keep the insults against Greg out, they are completely uneccessary. EDIT: Well theres our answer above this post
Posted by KatrinaMarcelle, 02-03-2005, 05:32 PM
Reporting people's opinions is plain wrong. Honestly I am not in the mood for arguing online. I was mainly pointing out a fact. The comment I made was not for an argument and I was not trying to offend anyone. But anyways you would have to excuse I came off wrong, not intended at all. Just a little frustrated with OKTAGONE.NET
Posted by sisif, 02-03-2005, 05:32 PM
And when are you going to put the servers online?
Posted by arciisine, 02-03-2005, 05:35 PM
Is there any proof of this? Not to say you are not legitimate, just I am new to the forums, and I am wondering if this is actually valid information, or its just more people saying waht they think. Sorry if I happen to offend anyone in saying this.
Posted by Odd Fact, 02-03-2005, 05:35 PM
This is a reminder that WHT take the "Be Polite" Rule very seriously. While the situation may warrant agner and frustration, members must maintain a civilized and polite manner. Please be aware that infractions can result in the suspension of your account. Keep the post clean.
Posted by KatrinaMarcelle, 02-03-2005, 05:36 PM
So when will we be able to access our control panels?
Posted by IdleServ, 02-03-2005, 05:37 PM
Thank-you EZZI.
Posted by skyer2000, 02-03-2005, 05:37 PM
How were IP addresses assigned for servers? My nameserver has already been changed, but i still need to access the server VIA ftp. I was on cp5
Posted by jwerner, 02-03-2005, 05:37 PM
That sounds great. This forummay be getting somewhere. My top priority is getting in, getting my data and getting out. But I'm no web tech: how will we go about retrieving our data? Will we be able to log into cPanel on the Oktagone servers as we normally did, and be able to back-up databases and files? Can we FTP in for static files?
Posted by sisif, 02-03-2005, 05:38 PM
Its probably a joke, given that the email is @ezzi.net Same phil that was assaulted by people today. If i could only make a backup of the databases... Last edited by SoftWareRevue; 02-03-2005 at 05:49 PM.
Posted by arciisine, 02-03-2005, 05:39 PM
Um, my oktagone.net domain just came back up, i think its all legit
Posted by straightupG, 02-03-2005, 05:39 PM
I still didn't hear what happened to Oktagone - yet I don't even see a reply from Greg. He's gonna get busted.
Posted by Johnnie, 02-03-2005, 05:39 PM
Thank you so much Ezzi.net !
Posted by Loek, 02-03-2005, 05:39 PM
OMG that is really great news to be able to make a backup: we can't thank you enough
Posted by jwerner, 02-03-2005, 05:40 PM
My site is online! Wow. I will try to log in and retrieve my data.
Posted by KatrinaMarcelle, 02-03-2005, 05:40 PM
Do we have to use our IP address?
Posted by skyer2000, 02-03-2005, 05:41 PM
They are back up, check your sites
Posted by BigBison, 02-03-2005, 05:42 PM
No joke. ispclub.com (ezzi's handle) is well known on this forum. I commend them for their actions in addressing this issue. Oktagone -- power outage, huh? I didn't report your posts, just the ones having to do with kangaroo sodomy and such. Those "opinions" have no place in civilized discussion.
Posted by Evil Genius, 02-03-2005, 05:42 PM
Brilliant - thanks! Definitely above and beyond the call of duty... I'll let my friends know, to make sure backups are all up-to-date. :-/
Posted by D|S-Syn-, 02-03-2005, 05:43 PM
My server is online, if you guys have access to your sites start backing them up ASAP. I sent Megasaxon a private message for when he wakes up (just went to bed). Hopefully he is able to do some massive backing up of user data of the CP for those who don't have managed servers or remember their IP information. Also, remember to call yer bank or credit card providers and put a nice stop against Oktagone. Lastly, send a nice email to Ezzi. Thanks for doing this guys, much appreciated and I will be in contact to find out what your offerings are incase I am not happy with my Servermatrix server.
Posted by KatrinaMarcelle, 02-03-2005, 05:44 PM
I can see my website but my control panel is not showing!!
Posted by officerabbit, 02-03-2005, 05:46 PM
How do you access your website via the IP address? I already switched the DNS over, was hosted on CP3..
Posted by skyer2000, 02-03-2005, 05:47 PM
Same problem here, and i have a feeling thats the only way to connect to the database? Please correct me if i'm wrong. This makes me sick!! I'm using the database but i can't figure out how to back it up!!!!
Posted by arciisine, 02-03-2005, 05:49 PM
IS there anyway to retrieve the domain name, if it was hosted on oktagone's name server? Does ezzi have access to that?
Posted by yourstand, 02-03-2005, 05:51 PM
My site isn't showing. I guess my data is lost forever then, huh?
Posted by millhouse, 02-03-2005, 05:53 PM
EZZI, you are legends!! Very generous of you to do this for us, thanks a million! I'll recommend you to all my friends!! edit: for those having probs: go to cpanel, go to your database section (mysql in my case), go to phpMyadmin, select the database, select all tables, click on export, save to file, etc.
Posted by arciisine, 02-03-2005, 05:54 PM
Yes, Thank you Ezzi for stepping up, and doing waht most others wouldn't It is truly appreciated, and I hope that this increases your business, and your reputation.
Posted by sisif, 02-03-2005, 05:55 PM
got my databases! For some reason I am very happy, although I still have to find a reliable internet provider
Posted by BigBison, 02-03-2005, 05:56 PM
It appears that Oktagone was a reseller for GoDaddy. I recommend contacting GoDaddy about retrieving your domain names. This situation is not without precedent. I've always had better luck dealing with GD via telephone.
Posted by notobe, 02-03-2005, 05:57 PM
Can I just ask how you guys are getting your data back? Are your sites just showing up in your FTP client and your connecting? Is there anything special I have to do?
Posted by yourstand, 02-03-2005, 05:57 PM
On to cPanel, nevermind.
Posted by aku4lyph, 02-03-2005, 05:59 PM
katrina, get your stuff back!!! HURRY GIRL! as for the kangaroo bit... :: raises hand :: dat vas meh - what can i say... i was angry, and i take full responsibility for it. so do i get written up now? or...
Posted by ninjabelly, 02-03-2005, 05:59 PM
Hmm anyway to get into cpanel to retrive databases? Let me know guys thanks. I guess I have to withdraw my positive comments on oktagone.... Doesn't seem to be working for me it says unable to find cp8.oktagone..etc
Posted by sisif, 02-03-2005, 06:00 PM
if its the database you want, connect to your myphpadmin in cpanel and select Export. You will be able to download the dump file. If its static info you want, use ftp. Edit: also it would be wise to clean you account of not needed stuff and then create a backup of it (from cpanel) so that you only have to download one archive, instead of thousands of files
Posted by KatrinaMarcelle, 02-03-2005, 06:01 PM
I am , I am lol Thanks EZZI!
Posted by anonymousjon, 02-03-2005, 06:02 PM
this is no joke, I have contacted the tech guys at ezzi.net and they have confirmed this information.
Posted by notobe, 02-03-2005, 06:02 PM
Only problem is that i cannot connect to my cPanel or my site's FTP.
Posted by ninjabelly, 02-03-2005, 06:03 PM
Same problem.
Posted by officerabbit, 02-03-2005, 06:04 PM
For anyone else having trouble accessing their cpanel: Point your browser to ht tp://66.199.237.1x/cpanel where is x is the number of your server - i.e put a 3 for cp3
Posted by sisif, 02-03-2005, 06:04 PM
Is the name resolved on nslookup?
Posted by jwerner, 02-03-2005, 06:06 PM
I now have full access to my account: FTP, web and cPanel. I logged into cPanel with mydomainname.ca/cpanel/ My stomache pains are easing!
Posted by vektorious, 02-03-2005, 06:09 PM
cp5 cpanel is not up, anyone on cp5 have instructions on how to log-in to it? my god, i need to start dl'ing the 6 gb of sql db's that i have.....Tommorow at 8 will be just enough time if i start dl'in now...
Posted by ninjabelly, 02-03-2005, 06:10 PM
Yeah Im on cp8 tried the above and i get into the cpanel login but it says "Login Attempt Failed!" and I know my login information is correct guess im screwed .
Posted by notobe, 02-03-2005, 06:11 PM
No.. its just timing out.
Posted by officerabbit, 02-03-2005, 06:11 PM
ninjabelly: I'm getting the same problem. :/
Posted by BennehB, 02-03-2005, 06:11 PM
Not quite. cp10 is .191 whois.sc is v.useful site for finding out the ip you were on
Posted by hooflung, 02-03-2005, 06:11 PM
Benefit of the doubt wore off on me about 8pm last night. EZZI thank you for your kindness to the webhosting community. We feel like we were your customers in a sense and thank you for support when we had none from the reseller.
Posted by vektorious, 02-03-2005, 06:12 PM
same problem here gosh im so annoyed.
Posted by aku4lyph, 02-03-2005, 06:13 PM
this so feels like victory
Posted by EviLBacoN, 02-03-2005, 06:13 PM
Backing up data as we speak. Ezzi.net I think you sincerely. This has been a mess... On to my next provider. I'm sure all of us just can't thank you Ezzi.net enough, heh. Now.. to call GD and get the four domains I have back...
Posted by anonymousjon, 02-03-2005, 06:15 PM
all i can say is thankyou ezzi.net but for oktagone.net the least you could have done was tell us, you must have known months ago that you were going to be unable to pay them, so why the hell didnt you at least warn us?
Posted by vektorious, 02-03-2005, 06:16 PM
too bad they havent put up oktagone.com... I cant get to my cp5 cpanel...this is going to be a problem.
Posted by KatrinaMarcelle, 02-03-2005, 06:16 PM
How do I know what cpanel I was connected too?
Posted by ninjabelly, 02-03-2005, 06:17 PM
Any clue to what cp8 would be?
Posted by oktagone, 02-03-2005, 06:18 PM
Ok Guys, Please be aware of the following simple facts. - During OktaGone's 3 year term with EZZI, we have had at peak 55 dedicated servers, and at times had a balance of $15.5k USD. EZZI have been very leniant with us in ways to let us pay bills off, however, the level of service coming from them in the past 2 months has been sickening - We've lost 5 servers to bad hard drives arising from power blackouts, and other network related outages caused by them not having the equipment available to upgrade our network link (Quoted from their Snr Network Engineer). - After the 30th of January, 2005, our emails had started to be ignored by Phil, Ali & the EZZI.net Billing Department. - On the 1st of Feb, at 8pm EST (correct me if i am wrong here) all of our boxes on our 1st two switches were taken offline, and attempts to reason with EZZI and remit payment were met with arrogance. While it seems i cannot get in contact with Ali or Phil, or ANYONE from the EZZI Management team. What is most annoying, is that Phil and or Ali have not informed me of their plans to resell servers that i physically own (some, 24+ months in Rent to own), but I want to assure you that, NONE of our servers will be resold come Friday, as we DO OWN all of our shared webhosting servers them. (EN1, EN5, CP1->CP12). The last 4 days have been very draining on me personally, and have caused massive and in some ways irrepairable damages to our company's image, and standing in the industry, and it hurts deep down to know that 6 years of work has pretty much gone down the drain. We have just got to a point now in Australia where we have built out our own DC, with room for a 24/7 call center (accepting both AU & US phone calls) which was set to be the next big evolution in our rising customer service standards... Now, i beg all of our current customers to give us a go.. We AREN'T in a financial hole as people have made us out to be. We have lost about $600-1000 USD of income that would have been spent on bills over the past 4 days we have been offline. EZZI Technical support now refuses to help us with our service, even though we have offered to pay up our bill - we are disgusted. We know for a fact we are their largest reseller of services, and by golly, if you are thinking about mass reselling EZZI servers, think again. We have constant issues, on a near daily basis, and when we email EZZI about it, all we get back is the same o'l same 'ol "The power will be fixed soon" "The Netscreens prevent DDoS" "X is coming soon" "More servers will be in stock soon" While i am now just going off venting my anger at this situation, there is obviously blame to be shifted onto us. Yes, this issue could have been handled better, but how? On Saturday night (30th), OktaGone took lease of it's new office in the Perth CBD, and all of my personal computer equipment has been relocated there. Today is the first day i have been able to access email, WWW and Phones (VoIP). Now i've just finished moving our AU network over, server by server and i havent slept in 36 hours, but i will say this. We will finalise our bill with EZZI over the next 24 hours. All services will return as per normal - OktaGone WILL live on. Once we are back up, i will send out an email, and we will work on reinbursements for all customers. I dont hope to gain any respect from this post, just understanding. Greg M
Posted by BigBison, 02-03-2005, 06:18 PM
The WHT mods (usually) aren't fascists. It's likely they just removed your post and left it at that, as you're understandably upset. Speaking from experience, the "dread e-mail" has a title, "Your WebHostingTalk Account." Those aren't pleasant...
Posted by glowfish, 02-03-2005, 06:21 PM
A big thank you to Ezzi, I have just backed up my website. Your service is admirable!
Posted by KatrinaMarcelle, 02-03-2005, 06:22 PM
Let me add AND Oktagone you should have stopped excepting applications when you knew you were backed up with bills, how rude!
Posted by vektorious, 02-03-2005, 06:23 PM
Thanks Greg, I hope what you are saying is true....Thanks for clarifying the problems...
Posted by BigBison, 02-03-2005, 06:23 PM
Sorry, Greg, but you've lost considerable credibility with your earlier claims to be flying a network engineer to NY, etc. so I have a hard time buying your anti-Ezzi post.
Posted by glowfish, 02-03-2005, 06:24 PM
CP8 is 66.199.237.91
Posted by officerabbit, 02-03-2005, 06:25 PM
Thanks for letting us know what's going on Greg, I can empathize with you.
Posted by BennehB, 02-03-2005, 06:25 PM
Ok my question revolves around the previous post made by your account - Were you in NYC or not? In either case why wasn't there more communication with us. Internet cafe's, friend's houses, etc would all have done, but we've been in the dark feeding on rumours for the past few days
Posted by KatrinaMarcelle, 02-03-2005, 06:25 PM
Oh sorry there Greg I missed your post. Look as long I recieve that email you say you gonna send then its all good.
Posted by ninjabelly, 02-03-2005, 06:27 PM
It's good to hear you again greg. I have nothing to lose. I hope you can find a resolution.
Posted by Loek, 02-03-2005, 06:28 PM
So now Oktagone is online and reacting? LMAO Too late hun
Posted by oktagone, 02-03-2005, 06:29 PM
Say what? When we have a $15k balance, doesnt necessarily mean we are banked up with Bills. The prime reason was that it takes approximatelly 5 days between pocessing of credit card/paypal payments, to transferrall to another bank whom we pay EZZI from We always accept and welcome new customers, as they help us to grow.
Posted by DanMiner, 02-03-2005, 06:29 PM
I must concur here, as a 2+ year of an oktagone user, I find the contradictory information in this thread given by you to be unacceptable, and the fact that I had to come here just to find out any information.... Some upfront honesty would have been appreciated. We will be finding alternative hosting... I am currently backing up all my files and we are going elsewhere....
Posted by aku4lyph, 02-03-2005, 06:30 PM
i'm not sorry about any of this one bit, i just want my money back dude... so will you please credit me back? thank you
Posted by oktagone, 02-03-2005, 06:30 PM
We accept that regardless of what we try to do NOW, we have allready lost a great deal of customers. If you are an existing customer and are wanting to leave, feel free to ask us to hand over your domain, we arent going to hold you to it, as we know this outage has been bad for everyone.
Posted by EviLBacoN, 02-03-2005, 06:32 PM
If we do decide to stay, can we still have the domains transferred to us? I'd feel safer..
Posted by oktagone, 02-03-2005, 06:34 PM
You can request that at any time. Just remember we are currently heavilly backlogged with support requests from and before the outage.
Posted by anonymousjon, 02-03-2005, 06:34 PM
Well i for one will be staying with oktagone for the time being, as I believe they are a good company. I can understand why they where unable to contact people, and it was impossible to post it on thier own, websites, due to them being down as well. Greg I wish you all the best with the future, and hope this doesnt affect your business to much.
Posted by EviLBacoN, 02-03-2005, 06:35 PM
I will keep that in mind as I make my decision. Thanks.
Posted by Media-Unlimited, 02-03-2005, 06:38 PM
i can ftp into my site but cannot get to the cpanel any help?
Posted by officerabbit, 02-03-2005, 06:40 PM
Which cPanel are you hosted on?
Posted by BennehB, 02-03-2005, 06:41 PM
WHT mods can you confirm who made post 2836680 (page 8 of this thread user oktagone talking about NYC) as it appears greg is saying ( on irc ) he didn't make it
Posted by sisif, 02-03-2005, 06:41 PM
funny... now i have my data and the news keep coming... and for 3-4 days we didnt know **** about anything
Posted by grOOvstEIn, 02-03-2005, 06:48 PM
Hi, Does anyone know how one can make a backup of one's site/databases now that the servers are back online (as Ezzi.net have stated)? I was on cp12.oktagone.com. I do not know the IP address of CP12, nor do I know how to connect to my old cpanel even if I had the IP address. I desperately need to get access to my databases and make a backup before the servers go down again. Even if the servers aren't going down, I'll feel much better knowing all my data is safe and on my hard disk. Any help on this would be grately appreciated. Regards, Gav.
Posted by Media-Unlimited, 02-03-2005, 06:49 PM
i am on cp9
Posted by lirae, 02-03-2005, 06:50 PM
I am so glad that my dad placed my money into the wrong account for me to buy hosting. If he had transferred the money to my debit account, I'd have bought hosting there.
Posted by somebody, 02-03-2005, 06:52 PM
I can access my cpanel from https : / / mydomain / cpanel Once in go to back up and you can d/l all your DBs or do a full backup if you need. And Greg, thanks for letting us know what's going on. I'm undecided as to whether I'm staying, but I do understand that this has been a very difficult situation and I'd like to see anyone else do much better under the same circumstances. Someone (aka Cause_of_death)
Posted by Media-Unlimited, 02-03-2005, 06:56 PM
i cant get to it that way, dont work, cant see my site either. tried with ip, and i can get to the cpanel, but can not login
Posted by ProjectBlack, 02-03-2005, 06:56 PM
Got a question... I temporarily set my .com to point to another site while my Oktagone was down. I was on CP3... anyone know what URL I need to redirect it to? I changed the nameservers back to what they were previously, but the url that projectblack.com was pointed to was http;//projectblack.com (edited because of some 5 posts or more limit) ... entering that now says "URL can't be redirected to itself". I am using Godaddy... sheeyah.
Posted by grOOvstEIn, 02-03-2005, 06:57 PM
In response to my own post, I just found out that CP12 is 66.199.237.111. And if anyone wishes to access their cpanel on CP12, go to https://66.199.237.111:2083/ and login. (Posting this information here incase anyone else needs it.) I am so relieved now, got a full backup created first thing. ^_^ I also have a website on CP11, anyone know the IP address?
Posted by Media-Unlimited, 02-03-2005, 06:58 PM
nvm i made my way in, thanks tho.
Posted by officerabbit, 02-03-2005, 06:58 PM
Media-Unlimited: Try https://66.199.237.92:2083/
Posted by sisif, 02-03-2005, 07:00 PM
I'd like to see anyone do worse than that. Is that possible?
Posted by officerabbit, 02-03-2005, 07:00 PM
Okay, so I was kind of wrong in my inital cPanel IP address post. The correct IPs are https://66.199.237.n2:2083/ where n is the number of your cPanel.
Posted by grOOvstEIn, 02-03-2005, 07:07 PM
That seems incorrect since CP11 isn't .112.
Posted by medoix, 02-03-2005, 07:08 PM
ive been a cusotmer of oktagone now for over 3 years and they have ups and downs but they ALWAYS get back on there feet and always are there willing to help you out. good to hear from you greg, hope things go your way soon. Cheers.
Posted by officerabbit, 02-03-2005, 07:09 PM
As far as I can see the digit after the n doesn't matter, I can login by putting anything there.
Posted by straightupG, 02-03-2005, 07:10 PM
I suggest all you guys leave the company. He is selling his US Hosting company, as he STATED on the WHT Australian Forums. He has also made up lies on the spot, flying to New York, network problems, etc. Not to mention that his company is a one man job - he takes all of the support, with a big number of customers, he can't provide support 24/7. Everyone, please listen. Oktagone may be cheap, but I'd rather pay a few more bucks with a decent host who gives better support, has phone numbers that work, have backup emails, and are active.
Posted by sisif, 02-03-2005, 07:12 PM
just wait, and another 3 new guys will feel the urge to join this forum just to tell us how great oktagone was in the past 6 years.
Posted by Matt, 02-03-2005, 07:15 PM
I am "disgusted" with your complete lack of concern for your customers. You chose to not pay your Ezzi bill, no one forced you to make that decision. You then ignored your customers for at least 48 hours knowing full well what was happening from the beginning. You lied to them stating it was "yet another power outage", knowing that was not true. Perhaps you can explain to everyone why you felt it was ok to lie to them, place their sites in jeopardy and for those with an ecommerce basis, threaten their business income. I honestly question the timing of your response. It has been shown you had access to the internet long before you posted a reply, and you only posted that reply after Ezzi took it upon themselves to help your customers since you chose not to. How are you going to continue to provide services for these customers when Ezzi has stated they have terminated your relationship? Why should they place trust in you that you will not decide to pull this same stunt again? Did you fly to NY to fix the "fried" equipment? If the claim was not true that you had flown there, who used your account to make that claim? Situations like this give the entire industry a bad name and cause further erosion of trust in web hosting providers. The only "disgusting" actions in this situation are yours.
Posted by Johnnie, 02-03-2005, 07:17 PM
Hi everyone - i know this is really in the wrong forum but we're desperate !. We have a massive images database on our site, which we used coppermine for. We're backing up our database at the moment but don't know how to save all the categories and thumbs. We really can't spare the time to redo this from scratch so would be immensely greatful if someone could explain how to do this. Cheers.
Posted by EZZI net, 02-03-2005, 07:22 PM
Greg... I am surprised you are going to try to blame EZZI. Why would we go out of our way and not take payment from you for all this to happen? What benefit would we get from that? I am not going to write a multi-page post defending us and talking about all that has happened. All we have done was bent over backwards for you in the past when it comes to billing and the services we provided for you. The bottom line is that you have not paid your bill and we have to take action to protect ourselves and cut our loses. EZZI is not happy with the current situation and the last thing we would want is this. For this to happen, there is a lot more behind the scenes than you obviously want to admit, which is understandable. We would gladly take your payment in full, in guaranteed funds, if that is what you are offering. At this point in time we are only doing what we feel is right in this situation to help out your customers. This is the last EZZI is going to comment on this situation. We are very sorry to everyone for what has happened.
Posted by skyer2000, 02-03-2005, 07:27 PM
EZZI is the one that got the sites back up, even after payment was refused. No warning whatsoever was sent to us about this downtime and lack of support that greg KNEW was going to happen. He knew he was going to not be near a computer, why not warn us about it? And isn't it just ironic that the same time he was away from the computer was the same time all this happened? I'm not going to listen to any of Gregs negative feedback to EZZI, all that matters to me is that they ended up being the ones that helped, Oktagone didn't. Which is exactly why after almost 2 years of no problems, i'm switching to a new host. I'm never going to put up with anything like this, the lies, lack of support, and the downtime "It is a funny thing about life; if you refuse to accept anything but the best, you very often get it." W. Somerset Maugham
Posted by KatrinaMarcelle, 02-03-2005, 07:39 PM
Well I am not staying with Oktagone. How do I go about getting my money back from you all, my bank is putting out a statement but we can at least handle this in a better way.
Posted by PersianImmortal, 02-03-2005, 07:47 PM
In this situation Ezzi has demonstrated that they do the right thing by the customer they have told the truth, and have gone out of their way to make sure their (indirect) customers can backup their data. Ezzi didn't need to do this, yet they did. I and many other former Oktagone customers want to thank Ezzi for their efforts. Oktagone on the other hand has clearly lied in this situation, has left many people in a hole with their websites down for 5 days damaging their reputations due to Oktagone's incompetence and lies. Now Greg from Oktagone expects us to feel sympathy for his (self-made) situation, and believe that somehow Ezzi was at fault. Oktagone has an obligation to customers which it has failed, and is now pointing fingers every which way. Even if the outage is not Oktagone's fault, not having any sort of backup systems, not having the decency to correctly inform the customers, and not informing them until well into 2 days of outage is just plain unacceptable. The biggest irony is where Greg suggests that Oktagone couldn't get any response from Ezzi, when Oktagone and Greg are almost totally unreachable during serious problems themselves. Guess Karma really does exist, huh? A sad chapter for all involved. Find a new host and move on I say. These guys just don't know how to run a business.
Posted by Slothy, 02-03-2005, 07:52 PM
my site is back online....
Posted by BennehB, 02-03-2005, 07:53 PM
After Greg's return I posed a few questions to him on irc (which at the time was moderated with v.few of us being voiced). Some of my questions weren't satisfactorily answered, and I have some followups so I'm going to post it all here. +m is set ( this convo is spaced out over 25 minutes) [@Greg`]: currently, we are trying to get in contact with EZZI to pay the bill they claim we owe them [@Greg`]: they are not letting us talk to them [@Greg`]: i wont be accepting PM's, i know you all want to know whats going on, but i have 1000 angry customers who i all need to secure [@Greg`]: We need to basically secure $2800 USD in the next 36 hours to keep our servers with them (according to the last correspondance i received from EZZI on the 29th of January [+Benneh^]: I understand you've been up 36 hours straight, however as i'm sure you can understand many people here are angry and have questions. After being in the dark for several days it would be extremely helpful for them to be answered [@Greg`]: i dont have time to sit around answeing questions right now [@Greg`]: there are 237 support tickets in our system [@Greg`]: that is where my focus lies [@Greg`]: (06:29:57) (+Benneh^) Ok I have to ask. If you were moving servers for the last 36 hours, why is there a post made by your account, saying you were flying to NYC? [@Greg`]: i do not know who posted that or why [@Greg`]: i have to contact the WHT mods to find out At this point I post asking about the validity of 2836680 [+Benneh^]: One final thing from me. Megasaxon. He's been kept in the dark, at some points less informed than we have been, and claims he's been lied to about the situation (this is page 22 of the thread). Why does he feel this way, why does he feel he has been lied to? He is in the best position of all of us to know what has been going on. He doesn't trust what you're telling him, why should we? [@Greg`]: Benneh^: because i havent been able to contact ANYONE in the past 4 days [@Greg`]: i have had NO phone, NO internet, and NO email [+Benneh^]: Then why is one of your employees saying you contacted him within the last 24hours? [@Greg`]: uh, because i just got the above access back? [@Greg`]: thanks for your kind support.. i now have to go return the hire truck and walk home [@Greg`]: why dont you pray for me to get hit by a car on the way? Nick: (Greg`) is now known as (Greg|out) [+Benneh^]: You seriously tell us that while installing a hitech datacentre, at no point you had access to a phone? Nick: (Benneh^) is now known as (Benneh^AFK) [@Greg|out]: that is correct. [@Greg|out]: until the fibre came up last night, there was no phones (I can re-add the timestamps if wanted, but someone will have to give me a reliable method for stripping out colour codes ) My section of my question regarding Megasaxon being out of the loop and being lied has ignored. One of the OktaGone staff hasn't been telling us the truth There have been posts made by Greg's account on WHT and WHT.au com. THe WHT post refers to flying out to NYC. The WHT AU post was made 12th Jan 05 http://www.webhostingtalk.com.au/sho...3&postcount=18 claimed that the US side of the business was being sold. There are two possibilities here as I see it. 1) Greg has/is lied/lieing to us or 2) His accounts have been compromised. If his accounts have been compromised why on earth should we trust Oktagone with our data ( my data isn't mission critical, but no doubt some of OktaGone's client data is ). There is also the question of why anyone running a business should be out of reach for 4 days. Shouldn't someone able to afford a new DC for their company at least be able to afford a company mobile phone? I've been a loyal customer for going on three years now and I've tried to stay level headed about this and not lose my cool. Thanks to Ezzi I'm now backing up my data, so I can make a descision about whether to stay with Oktagone or not. This isn't a personal attack at Greg. All I want is to cut through the FUD and misinformation of the pass few days. Finally I simply want answers to perfectly valid questions that should be answered. Last edited by BennehB; 02-03-2005 at 08:04 PM.
Posted by anonymousjon, 02-03-2005, 07:53 PM
..how do we know that ezzi arnt lying?
Posted by BennehB, 02-03-2005, 07:55 PM
Perfectly valid point, however up till now they've been communicating with us, so the burden of proof, for me, lies with Oktagone
Posted by EviLBacoN, 02-03-2005, 08:00 PM
Valid point indeed. But, has EZZI.net lied to you in the past to make you think they are? Not to me anyway. Still undecided as of what I will do. Following this closely. Basically I am waiting for an iron strong allibi, or some other sort of information. I've had a year of great service from Oktagone, but liars just don't cut it for me.. specially in a business I'm entrusting much data to.
Posted by ProjectBlack, 02-03-2005, 08:01 PM
...again, I'd just like to point my .com back at my oktagone cp3 hosted site. Any idea on what to give the "foward to" field in order for it to load my site?
Posted by anonymousjon, 02-03-2005, 08:08 PM
I believe they deserve another chance, My guess is that its all just got very confusing this last couple of weeks, due to the moving office's/datacentres. Here are osme of you saying that you have had 2 years brilliant service, so why not stay and recieve another 2 years? If this happens again, that would be the time to think about moving
Posted by Slothy, 02-03-2005, 08:14 PM
is cpanel up for anyone? I need to make some quick backups of the site now...
Posted by Addison, 02-03-2005, 08:33 PM
yea i cant log on and i want to backup all my stuff!!
Posted by millhouse, 02-03-2005, 08:40 PM
I've got all my data (including databases). HUUGE thanks to EZZI, you guys rock! Also huge thanks to netlogistics, I first contacted them less than an hour ago and they've already set up my new hosting account and given me access. Now THAT's service!
Posted by BigBison, 02-03-2005, 08:41 PM
I think there's no excuse for not paying your provider for their services. What does that have to do with their NOC move? Such a situation hardly comes out of the blue with no warning. How hard is it to find a computer that's online to make a forum post or two, instead of leaving customers in the dark? That certainly doesn't depend on one's personal machine and Internet connection being up.
Posted by TSZChEeTaH, 02-03-2005, 08:42 PM
I'm not an OG client myself, but was just told by someone who is you need to go to: htt p://[yourdomain]:2082/frontend/x2/index.html (remove space) That seems to be the only way to access CPanel... Hope it helps :-)
Posted by officerabbit, 02-03-2005, 08:44 PM
To access the cpanel go to https://66.199.237.n2:2083 where the n is the number of the server you were on. For instance, if you used to go to http://cp4.oktagone.com/cpanel you should put a 4 instead of the n.
Posted by rmuser, 02-03-2005, 08:56 PM
Ezzi, thank you so much. I've got all my data back now.
Posted by ifnico1977, 02-03-2005, 09:01 PM
has anyone got any working contact email for Greg as I need to mail him to unlock my domains.
Posted by oktagone, 02-03-2005, 09:13 PM
Please wait for a site operator to respond. You are now chatting with 'Tech' Tech: Hi, May I help you? you: Hello, who is this please? Tech: This is technical support Tech: Who is this? you: Jay? Adam? Chris? Rich? you: It's Greg you: I am being ignored Tech: How are you being ignored? you: i have now left voicemail messages on three different people's phones, including Tech support, billing and Phil's you: i've emailed billing instructing them to charge my card, and nothing has been done. you: I need to get my Xeon box online ASAP, as i cannot do anything with it while it is offline, you are killing my company Tech: The billing department didn't receive no emails from you you: How about voice messages then? Tech: The billing dept is closed now you: Exactly. Tech: So you'll have to wait till the morning you: Great! I am passing all this information onto the webhosting thread that Phil responded to. We are trying to PAY YOU MONEY and you wont let us. Tech: We won't let you? you: Yes. Tech: You're more welcome to pay anytime you: Tech: The billing dept is closed now you: so even if i emailed, phoned, or otherwise made contact, i cant pay. you: and even if i did, they are "closed" so i cannot have my server reactivated. Tech: When we tried to bill your credit card, it denies it Tech: Maybe you should check with your credit card company Tech: You can send paypal Tech: You have 3 days to pay but you didn't, now you're trying to blame us not bill you? you: when did i have 3 days to pay? Tech: When we did bill you, your credit card doesn't have any funds you: You've had my servers shut off for 4 days Tech: You're disconnected for 3 days Greg you: i was never ever emailed about this you: not once Tech: That's because you don't have any funds you: so, if i dont haev any funds, rather than contacting me, you just shut down 55 servers? Tech: You owe for last month, and if you want service for this month you have to pay Tech: Don't tell me you didn't know that you owe for the month you: i have been given alot of leeway prior to this, why the sudden nasty change. We paid you guys nearly $13k in January you: we have every intention of paying you this month's bill (which we havent received) and the remainder from last month you: but only if our service is fully reinacted Tech: Because you haven't make any payment you: i made 3 payments on/around the 29th-30th Tech: I'm not here to argue with you. If you want to pay, you can pay by paypal you: $1900 by Visa, $600 by Paypal, and another $150 or so by Paypal you: $2250 on the 28th by Visa Tech: You didn't contact us at all when you're done you: ? Tech: At this point, we can only accept guarantee funds you: bill my CC for $950 USD you: it will work Tech: You owe 11K you: WHAT? Tech: You owe 4G from before you: Yes Tech: And if you want to continue this months service you'll need to pay at the beginning of the month you: the 4k or the 11k? Tech: 9K is for this month you: I have never before been asked to do this you: and many times before i have had money carry over Tech: 4K is from what you owe before Tech: Read our TOS, AUP Tech: it's all there you: Jay, come on, we have been working together for a long time, why is there a need to be so difficult Tech: If you want to pay, you can email billing Tech: Because you're becoming a big risk you: i can pay the due funds, but we get our income on a rolling monthly basis, so it coems in gradually, not all in one big lump Tech: And you don't pay on time you: a big risk that paid two months of service last month? Tech: It's not my decision, you'll need to email billing Tech: And you haven't done so, so please do so now Tech: So they can get back to you in the morning Tech: That you OWE you: OK i will but can you please just activate that xeon server it is critical to our business that i get one file off it Tech: You never paid in advance Tech: No I cannot Tech: You'll need to get your account clear up first you: why then are all my other servers up? Tech: Because you are trying to jerk your clients you: What???? Tech: You've been lying all along you: Do you realise what kind of statement that is? Tech: to them Tech: That's not nice you: You realise you can end up in court for a statement like that you: This is all being logged by the way Tech: You can end up in court cause you didn't pay you: I'd like to see that very much Tech: And give out fake excuses to your customers Tech: Anyway, the discussion have to end here Tech: If you want to pay, email billing@ezzi.net Chat session has been terminated by the site operator. Well that was nice Jay. We are now exploring legal avenues to have our server equipment returned to our ownership.
Posted by oktagone, 02-03-2005, 09:19 PM
Nice, it now seems that they've shut things off again, i guess Jay doesnt like being reasoned with.
Posted by BigBison, 02-03-2005, 09:19 PM
Oktagone, your posts in this thread today make you look incredibly unprofessional. I suggest contacting your attorney before making further inflammatory posts about Ezzi. The first thing any reputable attorney will tell you is to stop making public statements about the matter. I really don't think you understand how businesses operate. We'll only pay our outstanding bills if you turn our service back on? Pull yourself into the real world! Last edited by BigBison; 02-03-2005 at 09:22 PM.
Posted by PersianImmortal, 02-03-2005, 09:24 PM
I guess he also likes the previous months' bills paid as well as the current months. Sounds reasonable to me - you don't pay for two months, you get your servers shut down.
Posted by Jaketeck, 02-03-2005, 09:26 PM
So, first time on the web in 36 hours? Is that why you were on other forums. Must be some magical forums that you can access without the internet. The AU oktagone.net even said they talked you on the phone, yet you claim you havent been near a phone. So one of you is lying, are we supposed to belive its the AU Oktagone? First you feed us lies about why the servers are down. Once we find out the truth you confess to your lies. Now you want us to trust you again. How are we supposed to do that? With your past history of lies, all we can expect is more lies. It started with isolated incidences. Disputes between you and a customer. You would call them a liar, they would call you a liar. The first one you had equal believability. Then more customers started comming here to post. About how your word ment nothing. Slowly your credibility was going down the drain. And now, lying to all of us about this, and getting caught, just shows all those disgrutled customers were right about oktagone.net.
Posted by BigBison, 02-03-2005, 09:27 PM
Right. Prior leniency on the part of a provider does not obligate them to put up with late payments month in and month out. "I've always paid late before" is no excuse to continue doing so. At some point, any provider is bound to lose patience with such a customer.
Posted by tiki_jeff, 02-03-2005, 09:29 PM
I can't believe I missed my window! Someone told me they posted on my forums today and I couldn't believe it. I can't connect to anything. Argh!
Posted by BigBison, 02-03-2005, 09:35 PM
Ezzi, don't go back on your word to Oktagone customers because of Greg's antics. You should hold yourself to this statement, regardless of what transpires before that deadline.
Posted by IdleServ, 02-03-2005, 09:35 PM
Ezzi are claiming that they did not shut anything off. Are you tinkering with the swtiches?
Posted by Madcow235, 02-03-2005, 09:36 PM
I got my backups thats all i care about.
Posted by NoFearGaming, 02-03-2005, 09:36 PM
Wow. It seems that some things need to be clarified here too...Okatagone 'may' own the servers from a rent to own plan....but they certainly don't have entitlement to the lines if they don' t pay. (bandwidth) I don't have any stake in this, but I can certainly telll you I wouldn't buy anything from them, purely buy the lack of professionalism shown here.
Posted by IncognitoPalaver, 02-03-2005, 09:38 PM
I'm on EN1 and cannot connect through IP or domain or anything, can anyone provide some information? Also, who can I contact and how do I contact them to get my domain out of Oktagone's control?
Posted by vektorious, 02-03-2005, 09:40 PM
I paid 400 $ in debit last night for a year of service... What should I do now, Someone said I can not dispute the charges since its debit.....
Posted by BigBison, 02-03-2005, 09:41 PM
Call GoDaddy. I imagine at this point, they're aware of the situation.
Posted by DARKLORD3815, 02-03-2005, 09:46 PM
This is bull. Why must all of this happen now? I don't know who to believe, but all I know is that I'm on an Oktagone yearly plan and plan on staying with Oktagone when [if] this is all resolved. I just want my MySQL databases Question for those that HAVE retrieved data back from Ezzi: Please explain how I can go about doing this and if it costs anything. Thanks.
Posted by BigBison, 02-03-2005, 09:48 PM
I agree with Katrina on this one, but "rude" isn't the word I'd use. How can any host, in good conscience, accept a full year's payment for a service they can't presently provide? Sure, getting new customers helps a company grow, but not if they feel defrauded before their service is ever enabled.
Posted by hoberin, 02-03-2005, 09:48 PM
Dear Ezzi, I only JUST found out that you put the servers back on line, but will take them down again. PLEASE FOR THE LOVE OF GOD DO NOT FORMATE THEM!!! I will pay you waht ever it costs to get my database and data off the server befor you dod that. i will sign up for an account with you for 12 months or what ever just for a week of access to get my data.. PLEASE DON'T DESTROY MY DATA!!! I can't get access to the server - i just tryed desperatly to start a backup, but it won't respiond. i tried 66.199.237.61:2083 and saw my cpanel for about 30 seconds, and now its dead!!! please please put it back!!! please let me know on this email ASAP. Hayden hoberin [at] gmail [dot] com
Posted by EZZI net, 02-03-2005, 09:48 PM
Just so everyone knows Oktagone has logged into the switches and shut off the ports to the servers. We are going to put a new switch in so the servers can go back online.
Posted by DARKLORD3815, 02-03-2005, 09:50 PM
How long is this expected to take ispclub.com ?
Posted by D|S-Syn-, 02-03-2005, 09:51 PM
Thanks ispclub.com btw, couldn't that be seen as a hack attempt by the FBI?
Posted by Jaketeck, 02-03-2005, 09:54 PM
Holyshit. Oktagone is trying to screw their customers, or whatever remaining ones they had. Thanks again ezzi.net. You are a credit to the interweb. /salute
Posted by hoberin, 02-03-2005, 09:54 PM
THANK YOU THANK YOU THANK YOU *hugs* ... in a very nonsexual way... ... ... unless that would help too? please do not take them down untill we can get the data. some of us (and by "some of us" i mean "me") have several GB of data and only a very slow adsl connection to get it with... I am also at work and not ment do be doing this today!!! please... and thanks... :-)
Posted by taboo, 02-03-2005, 09:58 PM
All this time I tried to stay calm and just wait out the situation, but now, I don't know whether to laugh or cry about it anymore. I don't care who's responsible for this mess, or what caused it, all I want is my data back. Sheez christ, be at least man enough to give everyone their data back. I feel like I'm dealing with 9 year olds here (no offense to all the 9 year olds out there! :p)
Posted by Evil Genius, 02-03-2005, 09:59 PM
I've been following this all day - if it was a work of fiction, I'd say it was positively gripping... ;-) I do hope people get their data back. I've been trying to contact my friends regarding the taking of backups, but I realised the only email addresses I have are hosted on Oktagone, other contact details being on the (Oktagone-hosted) site forums but I did manage to leave a message on IRC. And EZZI.net - if I ever need some high-end US-based hosting, I'll definitely have a closer look at your offerings. But I promise I'll pay the bills on time...
Posted by hoberin, 02-03-2005, 10:01 PM
out of respect for ezzi i was just about to go and sign up for a shared hosting plan. no matter wether they were exactly what i wanted or not. but the hosting plans seem not to be listed.. where can i see them? thank you ezzi - you will get me as a customer in, return of the honerable way you have delt with this.
Posted by Slothy, 02-03-2005, 10:01 PM
THANKYOU so much for bringing them back up soon...THANKS
Posted by Akamas, 02-03-2005, 10:04 PM
Thanks a bunch! Ezzi.net rocks!
Posted by Matt, 02-03-2005, 10:08 PM
If you are in the US, contact your bank as soon as possible and advise them of the fraud. Debit cards do offer some protection, although not as good as credit cards. One stipulation is usually notifying your bank as soon as you know something is wrong. Your bank can tell you what specific protections they do offer.
Posted by hoberin, 02-03-2005, 10:11 PM
PS. Dear Ezzi, please leave the servers up a bit longer than just 8pm. i am at work and can't back up here. not only that but have a slow adsl at home for my 5GB or so needed backup. PLS PLS... just leave the servers up and don't server the hosted sites if that helps keep the bandwidth down and lets us keep backing things up. thank you.
Posted by vektorious, 02-03-2005, 10:12 PM
Thanks a lot Matt, It looks like my statistics have generated much interest with server providers, and they are willing to host me for free as long as I display an advertisement for them on my website. In 2 weeks my site gennerated over 2,400 registered members, and over 500,000 hits with an average of 700 unique visits per day. I am happy this happened because I dont deserve to be down for this much time. Hopefully, Greg will refund my money that I paid in full, and I can go on with my website. Oktagone was great whall it lasted, but it ended in a horrible upset. Last edited by sprintserve; 02-04-2005 at 01:47 AM.
Posted by grOOvstEIn, 02-03-2005, 10:15 PM
I am amazed at the two-sided stories that I am reading here, and although I have wanted to believe in Oktagone since I have been a customer of theirs for two years with good service - there is such a thing as a limit. I am thankful for getting a backup of my data made for the short time that the servers were online, and I hope that all the other customers are able to get access to their data as well - good luck people. Based on how Oktagone respond when this whole ordeal is over, I shall decide whether to stay or move to another host. Also, even if I do stay with Oktagone - I would like a certain level of control over my domain names. I do not like my domains being listed as being owned by Oktagone when you whois them, which makes me seem like a third party owner - instead of the usual second party (client) and first party (registrar) relationship that all domain names usually involve.
Posted by MSBEckman, 02-03-2005, 10:17 PM
Ok I had just got done making my site by hand and it took forever plus all my user databases is on that so yea im sort of screwed! I am def disputin this crap!
Posted by tiki_jeff, 02-03-2005, 10:19 PM
I can't believe this. I really can't. That's just unconcionable and just a little bit sick. I am so glad that the folks at EZZI are so understanding. They'll be my first choice for hosting once I get everything back under control. I hope the switch situation can be sorted out soon, and I hope this forum serves its purpose by showing the complete truth about OktaGone's business practices.
Posted by ChrisTech, 02-03-2005, 10:22 PM
So you lie to your customers, are totally offline for a few days. You never bothered to even let your customer's know about your "big move" before you do it? Yet you want them to stay? After you left them in the dark about all this? Whatever happened to your network tech that you "flew in" to the US? I would RUN not walk away from your services. It's already obvious that you don't care about them or you would of had some sort of a backup plan so your customer's wouldn't of been left in the dark.
Posted by tiki_jeff, 02-03-2005, 10:27 PM
Grab, grab, grab, everyone! It's back!
Posted by taboo, 02-03-2005, 10:27 PM
I totally agree with you Chris. I've always supported Oktagone, I even reffered some friends to them. Now I feel bad about that. -_- This was just a little too much. Sorry Greg! And thanks Ezzi for getting the servers back up! It means alot!
Posted by EZZI net, 02-03-2005, 10:28 PM
New switch is in and servers are back up now.
Posted by garrycl, 02-03-2005, 10:29 PM
Thank you Garry
Posted by MSBEckman, 02-03-2005, 10:30 PM
Is it gonna take a while? I still cant get to my site....
Posted by Akamas, 02-03-2005, 10:36 PM
Thanks alot! Now to backup my servers.
Posted by jwerner, 02-03-2005, 10:36 PM
Access is back. I and my re-seller clients thank you, Ezzi. This should be the last window I need to get everything (all 9 sites) backed up and switched to a new hosting provider. Good luck to all other Oktagone customers...it's been quite a few days. Horror stories for the grand kids about the pioneer days of the internet.
Posted by MSBEckman, 02-03-2005, 10:38 PM
Wait are all Oktagone customers supposed to be able to get on the servers?
Posted by vektorious, 02-03-2005, 10:45 PM
Good Job Gary . Ezzi.net rapes .. Thanks for allowing us to back up our data.
Posted by D|S-Syn-, 02-03-2005, 10:45 PM
yes, i havent seen anyone have any issues as of yet but everyone should be able to get on and get their stuff
Posted by hoberin, 02-03-2005, 10:45 PM
Dear Ezzi, if they are willing to take out the switches, then can you please also lock down root on your servers to make sure they don't reboot it and take out our data. Oktagone seem to be getting hostile and i worry they will do more than just the switch. thank you so much. Hayden
Posted by MSBEckman, 02-03-2005, 10:50 PM
Yea my site is jocularfilms.com and I use Oktagone yet I can't access my site normally, through cpanel, nor through a FTP program....
Posted by hoberin, 02-03-2005, 10:51 PM
oh crap.... my cpanel is gone again.. *prays to gods that oktagone didn't do something VERY stupid!!!*
Posted by MSBEckman, 02-03-2005, 10:56 PM
Im pissed, everyone elses site is up and yet mine, still nothing....
Posted by TerroX, 02-03-2005, 10:59 PM
How do we get to the sites directly via IP ?
Posted by DARKLORD3815, 02-03-2005, 11:03 PM
Everyone that has IRC logon to irc.gamesurge.net and join the room #akamas It is filled with angered Oktagone members and helpful computer junkies. Provide them with your domain name and they will tell you the IP address to login to your cpanel. Backing up my site now. Thank the lord...
Posted by insomniacc, 02-03-2005, 11:05 PM
You should have received your ip through email when you joined/started with oktagone, if you lost yours like me >.< head on over to irc.eu.gamesurge.net #OktaGone and try asking greg to give u it
Posted by Akamas, 02-03-2005, 11:09 PM
Inorder to even speak in #oktagone, you require +m.
Posted by Matt, 02-03-2005, 11:10 PM
For those with servers it is probably best to log in immediatley and change your root password if Oktagone has your current one on file. If he is willing to take down the switches, who knows what else he will try to do.
Posted by Slothy, 02-03-2005, 11:24 PM
Alright, i need some help.... If I bought my domain from oktagone and I want to switch hosts...what do I have to do? i also have an addon doamin on my current oktagone account...
Posted by Website Rob, 02-03-2005, 11:27 PM
Whomever one gets their Domain name from should also provide you with login information, for a different Control Panel than your Hosting one. Someone mentioned Oktagone is a GoDaddy Reseller so might be able to login directly at GoDaddy.com. You would still need your Username & PW though, which should be different than the ones for your Hosting account.
Posted by hooflung, 02-03-2005, 11:34 PM
Thank you all for your help with the control panel issue. I have to say that my time with oktagone was a pleasant one until this issue. I see both sides of the argument but in the end money talks and poo walks and EZZI is in the right of this situation. Hopefully oktagone will learn from this mistake and hire a good accountant to help keep growth in check vs income and billing. Best Regards, Former oktagone client
Posted by MSBEckman, 02-03-2005, 11:35 PM
www.dreamhost.com I really suggest switching to Dream Host. They are easy to deal with, very friendly staff, and they have great deals. I think Oktagone is dead.
Posted by Website Rob, 02-03-2005, 11:45 PM
That's a bit like jumping from the fire into a volcano, isn't it?
Posted by BigBison, 02-04-2005, 12:27 AM
Not really. I was a customer of DH back in March when their entire network went down due to DDoS. Their own systems were down as well, so there was no way to contact them and they neglected to make any public statements. If you think I'm being harsh on Oktagone, you should have seen what I had to say in my e-mail to DH. Irresponsible and inexcusable to be out of touch like that. DNS was also out. My last line was, "You've been around long enough to know better." What was different was their response. Credits to everyone's account, a status page hosted with a competitor in a different DC, fixes to e-mail and DNS, and a slew of other improvements carried out post-haste. Although I had taken them to task, I remained polite and professional. Their responses to me over the next week were also polite and professional, and didn't include a single lie. They owned up to their mistakes and explained the steps they had taken to prevent a recurrence. The main problem that I know of with DH is their ever-lengthening response times to support requests. From what I've read in recent threads, that situation hasn't improved, but then again -- you get what you pay for.
Posted by PuddingMonkey, 02-04-2005, 12:42 AM
I know I'm gonna get flamed for this... As a long time customer of Oktagone (several years now, plan to dedicated server back to a plan) this is the worst problem I've ever seen. Oktagone has always handled all of my problems very quickly and professionally. Personally I'm sticking with them after this gets resolved. I've read through a good ammount of these posts and have NEVER had the problems (bad support, prolonged downtime, etc) that people have been describing in this forum. I don't believe it was very professional for ezzi to post what they did, because that was all information that should have been transferred privately between the two companies (IMHO). Greg seems to have handled this situation in a very proffessional and proper way and has always done this whenever I've had an issue. I'm sticking with Oktagone and I'm confident that Greg will handle the problem quickly and do something to compensate for the downtime as he has always done in the past. Hope you get the servers back up soon and good luck with your AU datacenter Greg.
Posted by pixelvibe, 02-04-2005, 12:53 AM
Greg, any updates? I need reassurance that beyond 8PM tommorow, the servers will still be up. Otherwise, I have to turn my DNS to my own boxes.
Posted by BigBison, 02-04-2005, 12:55 AM
A professional doesn't log into a switch to prevent his customers from obtaining their data, then blame it on the provider. You might have missed those posts, PuddingMonkey, but those actions of Greg's were improper.
Posted by Website Rob, 02-04-2005, 12:56 AM
PuddingMonkey, welcome to the Forum and feel free to make your posts without being flamed. It always happens that some people will have a good experience with a company and some will a have bad. That's the way life is. BigBison, what I was referring to is that many, many, people have reported problems and bad service with Hosters using a Business model of less than 50 cents per 1 GB of Data transfer; as evidenced with Oktagone. As DH seems to go even lower in their pricing, approx. 8 cents per 1 GB, it would seem they could be getting in the same or worse situation than they are now.
Posted by pixelvibe, 02-04-2005, 12:57 AM
BigBison/Ezzi: Someone should post access logs as proof of what Greg did
Posted by Akamas, 02-04-2005, 12:58 AM
I agree, some proof would be nice.
Posted by ninjabelly, 02-04-2005, 01:12 AM
Puddingmonkey is my brother, but I thought I would chime in again at Oktagones defense hopefully I won't regret it. I've been buying hosting for years now and I started off with Oktagone and have moved up to colo mostly directly from the DC for my professional sites, but Id have to also say Greg has mostly been good to me and I've experienced maybe one serious issue with him aside from this one in 4 years and it was resolved with him being more then generous at the end. I do also understand that people have good and bad situations with any host and Oktagone has done wrong with many people here, but I do feel suspicious of Ezzi.net also. Why would Ezzi disclose so much client information breaking so many regulations pretty much killing any case they would have in recovering fees from Greg? Obviously many will say they are just trying to help people out, but they will probably lose in court due to their actions other then reselling the equipment what gain will they have in this at the end. Also is there proof that greg shut off his own switch? Other then Ezzi posting that he did so. I mean this whole thread is a maze of rumor and speculation. Also even if the "billing" department is closed why wouldn't Ezzi want to work with such a large client to take payment and continue service? I just thought Id voice my opinion. Take it as you may. Im sure ill be called a "noob" or "newbie" coming in here as a fake just trying to support Greg. Last edited by ninjabelly; 02-04-2005 at 01:15 AM.
Posted by Website Rob, 02-04-2005, 01:29 AM
As usual in these situations, the Public will never know all the details and, unless there is litigation, nor should they. There does seem to be some indications that Oktagone was continually late with payments and Ezzi finally shut them off for non-payment. This leaves all Clients of Oktagone as Refugees and in a bad way. How a DC handles Billing or shut down of Service is up to them. Same for who they provide access. Without knowing all the details of the Ezzi/Oktagone Agreement, most any comments would be speculation. What is not speculation is that the Clients of Oktagone need access to their files and to get their sites & eMail working again. Along with Ezzi, I'm sure we're not the only ones to offer help. And dont' worry, Greg, about posts in support of Oktagone. I'm sure they are still providing Service to some of their Clients, being as they have their own DC now and presumably, their Australian Business has not suffered due to what happened in the U.S.
Posted by garrycl, 02-04-2005, 01:39 AM
The DNS for the Australian DC must be at Ezzi, because access was only via IP address. All the best. Garry Last edited by garrycl; 02-04-2005 at 01:48 AM.
Posted by sprintserve, 02-04-2005, 01:44 AM
If anyone needs help downloading backups, and is on a slow connection, and needs help, I will be glad to assist with our servers. No obligation help. No need to sign up with us etc. You can then download it slowly thereafter
Posted by PuddingMonkey, 02-04-2005, 01:56 AM
That would be one of Ezzi's posts I didn't see. I'm obviously not unbiased, being a successful Oktagone customer, but in any case I wouldn't be willing to take just the poster's word on it. So until I see more proof, I'm pro-Greg still.
Posted by Website Rob, 02-04-2005, 02:00 AM
Wasn't sure making a post to offer help was allowed, but guess it is. We've already offered our "no strings attached" help as well and might as well make it offical. Anyone with a personal Oktagone Hosting account can use one of our Servers to grab their files off an Ezzi Server and store them on ours. As with sprintserve, by doing the backup transfer with a Server and using WHM, all files (including databases) can be transferred a lot faster than using a home computer.
Posted by BigBison, 02-04-2005, 02:21 AM
What regulations have they broken? Put yourself in Ezzi's shoes for a moment. All week, Oktagone has been blaming them for causing this outage. This makes it perfectly acceptable for Ezzi to defend themselves by making the billing issue public, and absolutely does not harm their chances of recovering payment for services already rendered. Obviously there's more going on here than the public will ever know, but I promise that shutting down over 50 servers isn't a decision anyone would make lightly, or without good reason. Ezzi's position, as stated in that chat log, is they now regard Oktagone as too high a risk to extend further credit to them. That's reasonable. Well-run businesses carry enough capital on the balance sheet to continue operations for months without revenue. They also carry business insurance, so that unforseen eventualities (like construction delays with a new DC) won't impact their customers. I'm willing to bet that Ezzi has business insurance. If they can't collect what's owed without taking Oktagone to court, it gives them the option to write off the outstanding debt. In other words, they aren't so desperate for $13K or so to jeapordize their business by extending further (high-risk) credit. That's a valid concern, but unlikely to be forthcoming. I feel like a broken record with how often I say this, but if you're running a business you need expert legal advice. Greg's statement, "You realise you can end up in court for a statement like that" is nothing but absurd. You can't sue someone for calling you names in a private communication. Also, in most places (haven't a clue about AU, though) if you're recording a private conversation, you must let the other party know at the beginning of the conversation. By posting that log, Greg has admitted to being in arrears. Which makes this statement absurd as well: "We are now exploring legal avenues to have our server equipment returned to our ownership." Why is that absurd? Because it's Oktagone's responsibility to be familiar with Ezzi's TOS. Failure to pay for equipment in a timely fashion leads to reposession. I thought that was common knowledge. Try making your car payments late every month and see how long the bank lets you keep driving the car. On the other hand, there's Ezzi, which is a decent-sized company with a legal department, IIRC from a previous Ezzi thread. I highly, highly doubt that Ezzi would have publicly stated that Greg disabled his own switches, without the evidence to back that up. Last edited by BigBison; 02-04-2005 at 02:24 AM.
Posted by ninjabelly, 02-04-2005, 02:34 AM
Very good points made.
Posted by zerodensityAdmin, 02-04-2005, 02:47 AM
Hi We were on a reseller plan under oktagone. Now that we need to take backup in a hurry our cutomers are not available on short notice. Can anybody help us figure out how to get at whm to reset our customer's passwords so that their data is not lost PS we were on cp8 and whenever I try to access htt p://mydomain/whm it goes looking for cp8.oktagone.com which is down. PLZZZZZ Help. anybody know the workaround like htt p://mydomain:2082/frontend/x2/index.html for cpanel...
Posted by TerroX, 02-04-2005, 02:56 AM
At the moment the only things important to me are: - how long will the sites be online? - will I have to do anything and if so, when.
Posted by Website Rob, 02-04-2005, 03:07 AM
For those that would like some help in doing transfers to their own locations, it's a bit of a sticky-wicket as they say, since some of us cannot post certain things in the Forum. Using a chat program would be best if you do not have enough posts to receive PMs or eMails. If you provide ways to contact you then those of us that want to help you can do so, without breaking any Forum Rules.
Posted by sprintserve, 02-04-2005, 03:08 AM
Zerodensity: Login to your WHM. There should be a function called "Password Modification" With that you can reset the main password for all the accounts under you. Did you try accessing the server directly? Try this link: https://66.199.237.81:2087/
Posted by sprintserve, 02-04-2005, 03:12 AM
According to Ezzi: 8:00PM EST Friday February 4, 2005 You have to quickly login and get your backups, as the servers will be formatted after that.
Posted by zerodensityAdmin, 02-04-2005, 03:18 AM
Hi Figured out a way to get reseller account backups. log into your ,aster account cpanel using htt p://mydomain:2082/frontend/x2/index.html go to your customer's cpanel using the drop down at the top of the page create a full backup to files go to file manager and move the file into the public_ftp or public_html folders change the file permissions download the file from it's URL Hope theis helps others
Posted by zerodensityAdmin, 02-04-2005, 03:25 AM
thanks sprintserve i just read your post now and yes accessing the server directly is working but the ip of cp8 cpanel is 66.199.237.82 whereas whm is 66.199.237.81 I was trying the wrong IP others also please note the https and the respective port numbers
Posted by Slavick, 02-04-2005, 03:41 AM
well im screwed i cant access. im on cp5 or cp6 help me!! cries
Posted by TerroX, 02-04-2005, 03:44 AM
I was thinking of that, good to do if you want to download with a downloading program. I sure hope the people who do not even know they can save their sites wont be too mad if everything gets wiped.
Posted by Megasaxon, 02-04-2005, 03:46 AM
Wow, a lot has certainly happened since i went to bed. I hope you're all able to get your data. If. for whatever reason cpanel isnt online and working for you, try FTP, and download your files, and upload a copy of PHPMyAdmin to grab your databases. All i can say, is i commend ezzi on their willingness to help out our customers. I'm deeply shocked at what has gone on here the last few days, i tell you it hurts to see the 6+ years of work i've helped put into oktagone be flushed away in a matter of hours. If anyone can't access their data/databases after trying the above, feel free to pm me, and i'll see what i can do.
Posted by Slavick, 02-04-2005, 03:59 AM
well i have access to my cpanel now and dowlanding my backups!! w00t! maybe works for a few: http://66.199.237.61:2082/
Posted by Slavick, 02-04-2005, 04:01 AM
oh btw is oktagone really dead?
Posted by SpunkyMunky, 02-04-2005, 04:10 AM
Good to see someone at Oktagone is at least trying to help their customers. Well done Craig, a big thumbs up. I don't currently have any services with Oktagone. I do have a dedicated server elsewhere which I had previously considered moving. After these shenanigans however it will stay where it is
Posted by Megasaxon, 02-04-2005, 04:24 AM
I'd like to know that too. I'm not going to comment on what i've heard so far, as i can't confirm any of it, i'll wait till i've had a chat with greg.
Posted by Slavick, 02-04-2005, 04:28 AM
did anyone had actually contact with greg or someone who knows more about the situation. so weird that he runs away. So immature
Posted by Threeboy, 02-04-2005, 04:36 AM
anyone know the IP to en1 server?
Posted by BennehB, 02-04-2005, 04:42 AM
I talked to him on IRC and tried to get some responses to legitimate issues regarding postsing made by his account and what Mega has said. Needless to say his responses for the most part weren't satisfactory and in the end he stormed off. I posted the full text of our convo on page 35 with some followup questions, which haven't been answered either yet.
Posted by Megasaxon, 02-04-2005, 04:53 AM
66.199.237.221
Posted by Threeboy, 02-04-2005, 04:56 AM
My friend says that didn't work. do you know the IP of the server that hosted www.paulatoledo.com ?
Posted by Slavick, 02-04-2005, 04:59 AM
i saw on its whois saying the following ip: 66.199.237.221
Posted by Megasaxon, 02-04-2005, 05:00 AM
I can't find it anywhere in my client database, sorry. Was the site hosted directly via us? or through a resller?
Posted by Threeboy, 02-04-2005, 05:01 AM
thru a reseller.
Posted by Megasaxon, 02-04-2005, 05:10 AM
Replied with the info to your PM.
Posted by rmuser, 02-04-2005, 05:11 AM
I'm getting 67.15.73.102 when I ping it.
Posted by Threeboy, 02-04-2005, 05:17 AM
the domain has been changed over to a new host... he needs to get in and get his data.
Posted by Megasaxon, 02-04-2005, 05:20 AM
That's not an oktagone IP.
Posted by benhulse, 02-04-2005, 05:29 AM
hi craig, i'm trying to retrieve some essential sql info for a client of mine. the site is paulatoledo.com. she's already repointed her dns so i'm trying to get in via the ip. i've grabbed her files no problem, but haven't been able to log into any of her admin to grab the sql data. i''ve been trying to login here without luck: 66.199.237.221:19638/webhost/services/virtualhosting/useradmin/ please let me know if you have any tips asap. you can reach me via icq at 55366006 or respond to this post. thanks very much for your help. best, ben
Posted by rmuser, 02-04-2005, 05:34 AM
Yeah, he must have moved his site by now. My mistake.
Posted by Death_Octimus, 02-04-2005, 05:54 AM
To be honest I think ezzi is a childish company who have staff which released different information when they should of kept there mouth shut they have not helped out that much at all.
Posted by Slavick, 02-04-2005, 05:58 AM
i finally got my stuff together so i can develop locally *pfew* im so relaxed now. Maybe in google cache?
Posted by Onture, 02-04-2005, 06:03 AM
I agree.. Ezzi should respect clients privacy. Whether its a billing issue or hardware problem. Don't get me wrong. I commend Ezzi for assisting with the temporary servers, but some *private* information should be kept between Business -> Customer. Now whats with the Ezzi billing methods? If I have 5-10K worth of servers offline due to billing issues, And I offer to pay ASAP to get them online. Why do I have to wait xxx amount of hours/days to get the billing sorted? This is an online business where uptime and data is crucial. Is there no emergency procedures for this kind of situation?
Posted by hoberin, 02-04-2005, 06:28 AM
I don't agree in the slightest. All they said was it was a billing issue. they didn't release any private data, they just put the servers back online - and did a HUGELY POSITIVE thing for the comunity that was is such a horible situation. Thank you Ezzi. You rock my world! Also, I don't know what thread you are reading, but from what I see it was Greg who posted about the fact he was behind on a bill first... And wasn't it Greg who posted a log of a chat with Ezzi - without permission i might add - about his billing and payment issues. If he didn't want people to know that, then he wouldn't have posted it himself! Finally, I think it is stupid of you to try and complain about Ezzi's method of payment - they are a business and they can run anyway they want. with online payments or only cash - ITS THEIR CHOICE! it is not in the slightest their problem if a customer can not use what they offer and fit in with the way they do business! it is Greg who should KNOW who to pay bills for each of the bills he needs to pay. How totaly and utterly reduculous would it be for me not to pay for my water bill because they don't have online billing! Get a grip!!! Thank you once again Ezzi.
Posted by eugen.cocalea, 02-04-2005, 06:31 AM
that's exactly what I was going to say. With so many people worshipping Ezzi for something that, in my opinion shouldn't have been done - disclosing information about their customers and deciding to put the servers back on, after (respecting a contract) getting them off, I wonder what's the next webhosting company you will work with. I've never considered hosting with Oktagone seriously. I mean, it crossed my mind but I dropped it, because one of my mates (not counting he is a lunatic and he wants this and that and eventually for free) had some minor problems with them. I think that there is something personal going on between Ezzi and Oktagone ('s owners) and Ezzi is after Oktagone's @$? . Not counting the unprofessional way that Oktagone supposedly moved offices, or, agreed, didn't tell a thing about it or told lies and contradictory information, you must also think about the possibility that there's something strange going on, and how Ezzi (free of charge, we are sooo nice) are putting the servers back. Even if you're 14 and you own a hosting business, it's kind of strange that you both have the IQ to run this for some time (several years now) and post / email contradictory information. VERY hard to believe that the things are exactly how Ezzi / Greg are telling they are. (this is just my $.02, I have no account with Ezzi / Greg, I am no friend of any of them and don't plan to be)
Posted by hoberin, 02-04-2005, 06:39 AM
I am totaly speachless.. i can't believe you guys... maybe Ezzi is "sooo nice" because they just bloody well ARE! i don't see them saying anything more than greg said himself. and i don't think they could have done anything wrong in the slightest by putting the servers back up for the incocent people to get their data off. ezzi has don't thing but good in my eyes, and i would hate to think that the above posters would not do the same HONERABLE thing by putting the servers back for us. (unless the above posters from the new accounts are just for Greg to post with)... who knows on the net... *goes back to check wget stats of backup* Last edited by hoberin; 02-04-2005 at 06:47 AM.
Posted by Onture, 02-04-2005, 06:42 AM
How is it stupid? I've seen some great Ezzi deals on WHT. Now If I want to sign up and invest 5-10K of gear. I want to know exactly how they react in an emergecy situation. Is there a crime to question their billing procedures? Gee..
Posted by hoberin, 02-04-2005, 06:46 AM
I did not say it was a problem in the slightest to question their billing - infact you are idiotic NOT to check and make sure that you CAN do what they want if you want to do business with them. Hence it is *stupid* for someone to sign up with a comapany and not be able to comply with what they signed up for!
Posted by Adam18uk, 02-04-2005, 08:06 AM
Hi all, Ive been with oktagone for quite some time now and had nothing but problems. I currently have a dedicated server which works fine, apart from ftp is extremely slow and emails aren't working. Ive read some of the pages in this thread, but not all. Im a little confused, whats happening exactly? I spoke on live chat at ezzi and got this out of them after explaining the situation. Thanks
Posted by Megasaxon, 02-04-2005, 08:53 AM
Try logging into PHPMyAdmin directly at http://66.199.237.221/MyAdmin/
Posted by aku4lyph, 02-04-2005, 10:36 AM
so ok, everyone's getting their ish backed up and pretty much getting something that they want, but what about us that want their money back that because of everything that's going on - we haven't even been able to upload n e thing more than ONE PICTURE... Greg? how's it working with that refund?
Posted by anonymousjon, 02-04-2005, 10:40 AM
well i think i managed to salvage all my sql, DB, I just hope I did it right. I just tried http://www.oktagone.net/ and I get a test page for apache installation...does this mean that they have moved the website, or that ezzi.net have reformatted and re-installed apache?
Posted by Onture, 02-04-2005, 10:56 AM
traceroute to 202.72.134.194 (202.72.134.194), 30 hops max, 40 byte packets ... 12 gigabitethernet0-3.cor1.per.connect.com.au (210.8.107.51) 59.577 ms 60.423 ms 59.588 ms 13 FastEthernet-2-1.per.oktagone.com (202.72.132.34) 71.66 ms 126.517 ms 178.072 ms 14 FastEthernet-2-1.per.oktagone.com (202.72.132.34) 137.965 ms 173.175 ms 84.317 ms 15 202.72.134.194 (202.72.134.194) 125.72 ms 90.943 ms 124.011 ms Looks like fibre for the new DC in Australia is connected?
Posted by CS-Colin, 02-04-2005, 11:03 AM
A trace route of oktagone.net shows it to be going to the Australian Datacenter. So, obviously they've gotten that domain pointed back to their location. So, that would be a 'no' as far as ezzi.net is concerned. Oktagone.com is still down as of this time though.
Posted by MiseryLovesCmpany, 02-04-2005, 11:32 AM
Hi! I am a newbie here, but have had a site with OktaGone for about six months. I have had some minor kerfuffles with them but this is the first huge problem. However, I was so shocked at the lies OktaGone told that I have moved my site and hope to be able to recover my domain name (GoDaddy somehow reregistered the domain name I brought to OktaGone under OktaGone's name and is implying I may have to go through international arbitration to recover it). I work in a law firm. When I found out the situation from ezzi.net, I spoke with one of the attorneys here who specializes in Internet law. He told me that he thought that Ezzi would make the data available to OktaGone's users at some point, if only temporarily. The guys at Ezzi may be the sweetest guys in the world, but the fact is that if they simply dumped the servers with all of our data on them, they could have some liability (meaning legal responsibility for the loss of data) in the long run. The easiest thing to do is to allow the users some time to download their code, so that we get our information back and they can dump their servers and put them to use for a paying client. So, while I am sure they are nice guys, there is a very valid legal reason for them doing so. And thanks for the forums here -- this is my first post, but I have sure learned a lot from you folks in the past few days!
Posted by yourstand, 02-04-2005, 11:40 AM
Wow a lot happened today. Well, I look forwrd to getting my site back Greg.
Posted by MiseryLovesCmpany, 02-04-2005, 11:55 AM
By the way, anyone have any idea how I can get my non-commercial, personal domain name back from OktaGone without paying an arbitrator or mediator $300-$600 per hour? GoDaddy says they can't even deal with me because OktaGone is the current registrant, despite the fact that *I* was the registrant until six months ago...
Posted by pixelvibe, 02-04-2005, 12:00 PM
If its a small personal adddress don't worry about a lawyer. Oktagone has offered to turn over all domains (as soon as this all gets sorted out). If you're in a rush, file a complaint with godaddy and proof (some sort of invoice) that hte domain is for you.
Posted by Adam18uk, 02-04-2005, 12:09 PM
So, is oktagone shutdown completely - forever???
Posted by somebody, 02-04-2005, 12:23 PM
Can I just ask why the IRC room's still in mute mode? Would probably be handy if we could talk, share IP addresses, etc
Posted by KatrinaMarcelle, 02-04-2005, 12:24 PM
I am so upset about all of this. Now I can't even find a reliable and dependable host. Either they are too expensive or they don't look legit!
Posted by BigBison, 02-04-2005, 12:59 PM
Apparently, you're unfamiliar with the old saying, "Bad planning on your part doesn't constitute an emergency on our part." If you read the chat log, Ezzi was demanding certified funds, Greg was demanding they immediately try his CC again. When you've known that you're behind in payments, and a provider discontinues your service, you can't expect them to jump after-hours. Those servers have been offline since Monday, the client finally makes contact Thursday after hours and demands immediate attention? I'm sorry, but no. No provider (unless they're imbeciles) is ever responsible for data loss. Read the TOS. Make backups. Ezzi certainly didn't have to put those servers back online. If you have websites it is your responsibility to keep current backups in case of emergency, such as your host getting shut down due to nonpayment of bills. Every week there are many many cases here of people learning this the hard way. Last edited by BigBison; 02-04-2005 at 01:02 PM.
Posted by KatrinaMarcelle, 02-04-2005, 01:17 PM
BigBison regardless of BACKUPS we still were not warned about this especially getting a website 3 days before they got shut down in the first place. Building a website takes a lot of time and effort and once that is over then people usually move forward with a back up plan. But how can we if some of us recently joined Oktagone.
Posted by BigBison, 02-04-2005, 01:24 PM
I understand that. I've been building websites since 1993, I know what's involved, and I've learned that backups are just as important during construction as they are for a live site. My point is, every TOS I've ever seen for webhosting states that it's the customer's responsibility to have backups and the provider cannot be held liable for lost data.
Posted by KatrinaMarcelle, 02-04-2005, 01:35 PM
Yes but this whole situation has been a nightmare, now I am stuck and any energy I had earlier this week when it came to working on my website has been thrown down the drain because of this unexpected incident.
Posted by yourstand, 02-04-2005, 01:41 PM
I'm just waiting for this powercut to be fixed .
Posted by Adam18uk, 02-04-2005, 01:58 PM
Power cut? I thought oktagone is shutdown...
Posted by Slavick, 02-04-2005, 02:02 PM
i dont think you can be sure if they are shutted down yet. However if they continue..it will be heaps less costumors to continue with. Time will tell
Posted by Dred_furst, 02-04-2005, 02:07 PM
I'm sorry, but if you dont get these servers back up, I may have to ask for a months worth of money, any longer than about 2 weeks, And I'm afraid to say I wont be one of your customers. I however hope you get the new servers you referenced pdq as I want my site back up. oh, to get your site, use this ip "template" 66.199.237.1x - replace x with your control panel for FTP access. thats off an earlier post.
Posted by ChrisTech, 02-04-2005, 02:08 PM
Welcome to the wonderful electronic world where backups are part of life. If you don't do them, you loose them. People generally don't start doing backups til they actually loose their data.
Posted by KatrinaMarcelle, 02-04-2005, 02:26 PM
ChrisTech like I mentioned before I didn't have the opportunity to do a backup because I recently opened up my site and I was still working on it, once I would have finished then yes I would of had a back up plan. But hey my lost now...
Posted by McSock-Hunter, 02-04-2005, 02:30 PM
Can Some one post greg's picture here, so we all "Satisfied" customers of oktagone know what he looks like?
Posted by MiseryLovesCmpany, 02-04-2005, 02:45 PM
Sorry...quoted the wrong text by mistake...the corrected message is two below this one. Last edited by MiseryLovesCmpany; 02-04-2005 at 02:49 PM.
Posted by arciisine, 02-04-2005, 02:45 PM
Why would that help? That would be nothing but a waste of time. Our beef is with Oktagone, not Greg, and as hard as it is to seperate the two, those two need be kept distinct.
Posted by MiseryLovesCmpany, 02-04-2005, 02:48 PM
I said they 'could' have some liability. Internet law is a fairly new area, and no contract is iron-clad (if they were, half of the contract-law cases in our courts wouldn't even be there). So, to avoid a problem in the long run, the guys at Ezzi did something very smart and allowed us to retrieve our data, even if they didn't "have" to. Someone had expressed suspicion about Ezzi's motives in re-opening the servers. The point I was trying to make was that they had a legitimate legal reason for doing so.
Posted by KatrinaMarcelle, 02-04-2005, 03:25 PM
What a mess...
Posted by arciisine, 02-04-2005, 03:39 PM
well, oktagone.net.au seems to be up and running again, maybe there is hope after all?
Posted by Adam18uk, 02-04-2005, 03:41 PM
It's not working for me :/
Posted by Cookster, 02-04-2005, 04:22 PM
My 2 websites are up, but no access to CPanel , but I can connect to mySQL on my site and junk - just no CPanel or PHPMyAdmin.... Oktagone is still down, it would be nice to get some email or something. This is too long of a downtime and I really hope everything is done and finished by tomorrow.
Posted by Adam18uk, 02-04-2005, 04:25 PM
Yeah, I hope we hear something soon... My site hasnt been offline at all, but maybe thats because its a dedicated server? Although, emails dont work at all, and FTP is slow as hell.
Posted by garrycl, 02-04-2005, 04:32 PM
Re: getting your domain name back Here is an email I received from GoDaddy. It implies that if the Registrant is invalid, i.e. they cannot be contacted then the name could be "cancelled". I'm not sure hown long this process would take. ================================ Hello Garry, The registrant is the legal owner of the domain and the registrant of this domain is OktaGone Publishing. If you wish to file a domain dispute, please either seek legal counsel or contact an arbitration forum such as domain.disputes@wipo.int. If the registrant information is invalid, the email address, phone number, etc, I can process an invalid who is complaint. If the registrant information is not updated the domain can be cancelled. Please let us know how you wish to proceed. Regards, Domain Services ===================================
Posted by yourstand, 02-04-2005, 04:32 PM
I think you should check out http://www.oktagone.net, it's up.
Posted by mikepl, 02-04-2005, 04:37 PM
You guys think losing a shared hosting account is bad? I had finished the rent to own program through oktagone reseller/ezzi and physically owned my dedicated box through greg; including two 120 GB drives and a lifetime Ensim license. Our server has been taken back from Gregs lease block under ezzi foreclosure. Ezzi is asking $90 month for bandwith and to retain our box back (plus a restart of the rent to own program) Though we purchased the hardware and rented through the entire rent/own program they still want to change $90. What a mess.
Posted by MiseryLovesCmpany, 02-04-2005, 04:41 PM
All I get is the Apache page saying the server has been reformatted...
Posted by yourstand, 02-04-2005, 05:06 PM
Yeah, but the site is working.
Posted by arciisine, 02-04-2005, 05:17 PM
oktagone.net.au, is actually up, add the .au, and you will get oktagone's home page
Posted by Adam18uk, 02-04-2005, 05:20 PM
Hmmm http://www.oktagone.net.au doesnt work for me.
Posted by arciisine, 02-04-2005, 05:38 PM
hmm, maybe its your browser, I know for me, I use firefox, and it takes a good 10 seconds to make the connection, but it definately pulls up the oktagone.net hompeage.
Posted by Adam18uk, 02-04-2005, 05:40 PM
I tried firefox and IE, and in firefox it says the url can't be found
Posted by MiseryLovesCmpany, 02-04-2005, 06:01 PM
Are you sure you aren't getting a cached image?
Posted by KatrinaMarcelle, 02-04-2005, 06:10 PM
I don't see their website neither.
Posted by yourstand, 02-04-2005, 06:12 PM
This is really p*ssing me off.
Posted by gonefishing, 02-04-2005, 06:27 PM
I can't find the IP Range for ns5.oktagone.us ns6.oktagone.us Can anyone help me on this one? Thanks
Posted by taboo, 02-04-2005, 08:10 PM
I'd appreciate if EZZI could leave the servers up for a little longer. I'm only getting an average of 0.2KB/s for the last 12 or so hours, and it's definitely not a connection problem on my end. I still have ways to go till I got everything. Please?
Posted by sprintserve, 02-04-2005, 08:22 PM
If you need help to download it, please let us know.
Posted by anonymousjon, 02-04-2005, 08:25 PM
could someone please tell us what time 8pm EST is in GMT? Last edited by anonymousjon; 02-04-2005 at 08:38 PM.
Posted by Addison, 02-04-2005, 08:29 PM
so is oktagone really gone for sure!?
Posted by gonefishing, 02-04-2005, 08:29 PM
EST = GMT -5 hours
Posted by IncognitoPalaver, 02-04-2005, 08:31 PM
In 27 minutes.
Posted by gonefishing, 02-04-2005, 08:33 PM
EZZI, leave the servers up another day.
Posted by jcaruso, 02-04-2005, 08:36 PM
Its in about 20 minutes... any time zone
Posted by TerroX, 02-04-2005, 08:45 PM
I've downloaded my 500meg file twice and a 300 meg backup and they all gave me errors when I tried to decompress them. .. DOH!
Posted by Adam18uk, 02-04-2005, 08:46 PM
Unlucky.. Im glad my backups are only around 20mb
Posted by JordanHF, 02-04-2005, 08:46 PM
I just contacted EZZI.net, the box's will be up for more than another 12hrs, because so many people are still backing up and calling and yelling. So your safe for basically another little while. ... so hurry up
Posted by sprintserve, 02-04-2005, 08:47 PM
It's -5 in GMT
Posted by anonymousjon, 02-04-2005, 08:52 PM
dont worry i just found out its 1am GMT
Posted by gonefishing, 02-04-2005, 09:03 PM
Try FTP instead of the control panel
Posted by Adam18uk, 02-04-2005, 09:04 PM
Ok.. well my sites still working fine and its gone over the time
Posted by anonymousjon, 02-04-2005, 09:13 PM
remember that might just be my bad maths why is no one telling us what is going on...I might have to change my mind about staying with oktagone, if they dont start explaing what they are going to do/are doing.
Posted by Madcow235, 02-04-2005, 09:21 PM
Does oktagone even exist anymore?
Posted by someguyhere, 02-04-2005, 09:27 PM
what do you think?
Posted by Addison, 02-04-2005, 09:38 PM
i want my money back.....
Posted by YESS, 02-04-2005, 09:42 PM
I hear that but from previous horror stories it doesnt look like greg beleives in refunds.
Posted by pixelvibe, 02-04-2005, 09:53 PM
Oh man, so many new posters, and look how long this thread is. PLEASE, UNLESS YOU HAVE SOMETHING IMPORTANT TO SAY, don't make posts like "i want my money back" or "what do you think?" It's a waste of all of our time.
Posted by Aea, 02-04-2005, 10:17 PM
I used oktagone a few years back, and I'll tell you, it's the worst company you can find. Greg is certainly not a kid but sure acts like one. Due to a personal vendeta, he decided to shut my site down, because one of his "mates" on a popular forum didn't like me. I RAN like hell after that incident. Some interesting information you might want to know, one of his mates, and an admin on one of his sides plainly admitted that Oktagone didn't pay the bills and just ran with the money
Posted by medookie, 02-04-2005, 10:39 PM
And that's something to be grinning and smiling at us about? Gee thanks... Anyways, my site is up but how can I access my cpanel? I read through this thread completely but I'm still confused.
Posted by pixelvibe, 02-04-2005, 10:48 PM
If your site is up all you have to do is go to http://yoursite.com/cpanel/
Posted by TerroX, 02-04-2005, 10:50 PM
go to your site address and put /cpanel after it so //yoursite.com/cpanel go to Backup, do Full Backup of Homedirectory - wait a while. then download it from that backup page, or move it with filemanager into your public_html folder, give it read permission for User and Global and Local so you can actually download it with http.
Posted by Slackiller, 02-04-2005, 10:53 PM
sheesh , glad I checked in irc or would of never known, thanks people in irc
Posted by DeadEndUser, 02-04-2005, 11:07 PM
uh your domain probably won't work so you'll have to do serverip/cpanel/ easiest way to get your server ip is to lookup your domain name on whois.sc (dang 5 post min for urls)
Posted by medookie, 02-04-2005, 11:21 PM
Well my cpanel is down no matter how I try to access it... It's just... not up... Anyone else on cp4.oktagone.com?
Posted by DeadEndUser, 02-04-2005, 11:28 PM
oh also the 8pm est deadline was 2 nad a half hours ago, so unless the 12 hour extension is in effect or not that may be the reason for not being able to access servers
Posted by Morpherex, 02-04-2005, 11:59 PM
Had the hosting for half a year, and now I really hard what happend supposedly happend. Supposedly oktagone is 2 grand osmething indebt and ezzi is "holding the servers hostage".
Posted by PersianImmortal, 02-05-2005, 12:06 AM
If nothing else works, use FTP. I just checked my old site and I can still connect and login using my Oktagone FTP details.
Posted by McSock-Hunter, 02-05-2005, 12:16 AM
That is actually true. He doesn't believe in refunds. I do want a refund but i know i will not get it. I think he own oktagone in part too. THEREFORE, i want his picture so i know what he looks like, incase i ever bump into him, i am going to give him a piece of my mind. I have already shifted hosts, but i only will be happy when greg pays up.
Posted by someguyhere, 02-05-2005, 02:07 AM
and you making that post wasnt? Unless you are in the army most people dont take well to orders.
Posted by Sheps, 02-05-2005, 02:53 AM
I have read the last 6 ish pages(40 per page) and I must say. Even though I had great respect for EZZI before, I respect them more now. This is the second time I have seen a "company" with them basically ditch their customers, and they have done everything they could to help those customers. If you are looking for a dedicated box, I would say going with them is a safe bet. Good luck with this everone! And if you need a temporary account, I have some space I can spare. No strings attached. Just contact me at sheps@webhostingtalk.com
Posted by hoberin, 02-05-2005, 03:01 AM
Absolutly Sheps. I am also so very impressed with the help and support I have been offered or recieved from members of this community. I would really like to thank the people (like yourself) who offered space and transfers for people like me who couldn't get the data in the time given. Ezzi extended the time the servers are up - I think untill monday - so I now have my data and can't thank them and everyone enough. Hayden
Posted by Loek, 02-05-2005, 03:44 AM
Agrees completly with Sheps and allso would like to thank this community for their support, knowledge and kind words in this time of 'crisis'
Posted by datacenterdirectory, 02-05-2005, 04:14 AM
To sum this thread up, hosting is a rocky industry for small hosting companies. Small hosting companies constantly try to prove that they can provide the support that it takes to satisfy a customer. On the contrary when a small hosting company grows at a rapid pace and starts to expand in a way where there current clients experience difficulty with support and downtime with servers the cycle starts over again. Your back to square one. This is what keeps certain companies from expanding and becoming a large corporate entity. They don't have a proper plan in place to measure out expandibility. As for the host mentioned in this thread, they are going through a tough time. I read this thread and a few others about them and it seems like they have forgotten the true meaning to "customer support". They have forgotten why they are able to expand and are solely looking at how much money per customer they can make. Anyhow I hope everything is resolved in a practical manner.
Posted by DosEvil, 02-05-2005, 04:24 AM
http://www.oktagone.net.au/greg/stuff/nocgreg.jpg Last edited by DosEvil; 02-05-2005 at 04:35 AM.
Posted by yourstand, 02-05-2005, 06:52 AM
Ah so that's what the little runt looks like.
Posted by yourstand, 02-05-2005, 06:54 AM
Oktagone.net.au works for me now, is this a good thing?
Posted by sprintserve, 02-05-2005, 06:55 AM
Whatever it is, I suggest you get a backup.
Posted by yourstand, 02-05-2005, 07:52 AM
I didn't have much on my account as it was just over a day old. My domain isn't even registered yet.
Posted by sisif, 02-05-2005, 08:02 AM
I believe that the post with the picture should be deleted. What the guy looks like makes no difference, and threats are plain silly. The problem we have/had is with oktagone as a company
Posted by Loek, 02-05-2005, 08:08 AM
I agree
Posted by SpunkyMunky, 02-05-2005, 08:29 AM
Well if Greg wants it taken down all he has to do ie remove it from his server. Pernally, there are a bunch of things on that server of a personal nature I would never think of putting up into insecure webspace. Being in the industry, I'd think he should know better.
Posted by IrTehASk, 02-05-2005, 09:52 AM
Knowing Greg for several years, I sincerely doubt that he would do that on a whim.
Posted by eugen.cocalea, 02-05-2005, 09:54 AM
Might want to check these too: www . bazon . net /mishoo/home.epl?NEWS_ID=552 www . bazon . net /mishoo/home.epl?NEWS_ID=577 Besides everything, Greg proven that he has weak skills at best about system administration. Perhaps that's the reason he removed the forums with our discussion--it was obvious that he had no clue what I was talking about. He blocked my account for 30h+ because I was suspected to have hacked the server can you believe it.. All I needed was cvs and ssh in order to synchronize my source tree and shell access that was part of their service when I bought one-year hosting from OG. I congratulate myself for not keeping the CVS server there... I'm telling you, if any of you guys are _still_ customers of Oktagone, it's time to hit the road. I was very happy after I got rid of them. And, never buy your domain from your hosting provider, whatever it is. ;-) Good luck! PS: I was very tempted to buy "sucktagone.net" and put together a site with the facts. But I quit the idea as I thought it doesn't worth the efforts. -- mishoo
Posted by Johnnie, 02-05-2005, 10:46 AM
Anyone know what's going on?. I thought the servers were supposed to have been switched off nearly two hours ago ?
Posted by Adam18uk, 02-05-2005, 10:53 AM
Hmm.. Well this is all the information I could get from ezzi. Doesn't look like they're coming back.... I really need to get my domain back from oktagone, but I don't think I can very easily - any ideas? Last edited by Adam18uk; 02-05-2005 at 10:57 AM.
Posted by somebody, 02-05-2005, 10:56 AM
Ok, before making up things like this, why not check Ezzi's TOS. You'll find that they fine anyone who doesn't pay and they take legal action to get their money back. If Greg wanted to 'do a runner' he would have closed his account with Ezzi, rather than stopped paying. This is also a very childish comment "my friend/daddy/uncle told me that [insert-outlandish-rumour-here], so therefore it must be true"
Posted by oktagone, 02-05-2005, 11:16 AM
OktaGone Publishing will be releasing a fully cleared announcement to it's customers within the hour about how current customers can be reinbursed, and resetup with their hosting accounts. All i am going to say is that, we are very dissapointed with EZZI releasing our private account information between us and them on this forum. This whole situation would have been less physically and emotionally draining on myself if Phil Smith didnt release the fact we "owed money" on this forum. I do not know why this was done - but for whatever reason, thats just not nice, or legal. Regardless of what you guys have been doing to try and destroy us more over the past 3 days, incuding trying to link to private pictures of myself, my family and other confidential information, we are working our way back online, but it is a slow process. We have nearly 1000 clients, the last thing in this situation we are going to do is run away. That is a childish thing to suggest, anyone who knows us better can tell you that. OktaGone and her customers will live again very soon. Last edited by oktagone; 02-05-2005 at 11:22 AM.
Posted by Slavick, 02-05-2005, 11:18 AM
well according ezzi theyre done with them, maybe oktagone contineus on Australian soil (refers the new datacenter).
Posted by [Ezzi-Tech]-Chris, 02-05-2005, 11:26 AM
I work for EZZI and tend to stay off these message boards, but being I have been quoted here I am only going to say this about this entire situation. Oktagone had no plot to rip anyone off as it seems some have stated. They are as devestated by the servers being shut down as anyone (more actually). And anyone who posts anything about anyones family shows nothing but insensitivity and ignorance. You should be ashamed of yourself if you have done so. This is business you leave a mans family out of it. My two cents for what its worth.
Posted by mikepl, 02-05-2005, 11:28 AM
Sidenote: Ezzi is within the United State laws of defamation. While Ezzis statements where public they are based on facts and with any defamation claim, it cant be held on the grounds of fact or facts believed true. Unless Oktagone admits and proves "downtime" had nothing to do with missed billing cycle then they have no case under United States law. Last edited by mikepl; 02-05-2005 at 11:42 AM.
Posted by oktagone, 02-05-2005, 11:44 AM
Contractual and Privacy agreements with EZZI.net forbid them to release client account information to anyone but the account holder.
Posted by somebody, 02-05-2005, 11:45 AM
Are you offering to move anyone who wants to to the Australia DC? If you are then I'll take it, I only have about 2 months left on my shared hosting and if I can use them then I will, and I'll decide whether to stay based on how things go during those months. And I expect there are a few more customers beside myself who would be willing to wait out their current contracts and see how things go (you did ask for another chance).
Posted by Evil Genius, 02-05-2005, 11:46 AM
Well, you're the one who posted the chat transcript...
Posted by oktagone, 02-05-2005, 11:51 AM
Yes, an email will be sent out shortly.
Posted by Slavick, 02-05-2005, 11:51 AM
will that announcemet be via mail site or here?
Posted by hoberin, 02-05-2005, 11:53 AM
i'd love to hear what options we have....
Posted by Robskiwarrior, 02-05-2005, 12:05 PM
from what I read I see that you have been quite close to your customers greg, I dont understand why you could not just say at the start how there was an error or a billing issue with the hosts, and that you were trying to clear it up as quickly as possible. I dont understand why that had to be hidden, people dont mind if there was an issue, from what see here they just wanted the truth. I think you would have kept alot more customers if the situation was addressed right away - then all the unnessesary bitching that everyone, even you, have been envolved in. looking through the posts Ezzi have come out as the most professional and caring, this is not a dig, but perhaps in the future if something like this happens, the truth will be told, instead of rumor and bitching running riot. you say Ezzi's comments were out of order, but a few pages back your little rant was pretty bad as well, it aslo came across very childish. I wish you all the best for the future, and hope the new DC goes well giving you a larger userbase. good luck
Posted by arciisine, 02-05-2005, 12:07 PM
Has any one recieved the email yet? I severely hope its not sent to an email that is hosted under oktagone, because at that point I will not have access to it.
Posted by oktagone, 02-05-2005, 12:10 PM
The email will be sent out to the email address you signed up with, or have told us to update before the 31st.
Posted by Leprous, 02-05-2005, 12:18 PM
Well, I've just been able to get into cPanel and everything is still there! TBH I'm with Oktagone, and it looks like Ezzi are useless However as an Oktagone customer I am *very* disappointed that I haven't been kept up to date of what's going on, and had to hear from a friend about this thread. More e-mails should have been sent to let us know what's been going on...
Posted by Loek, 02-05-2005, 12:21 PM
I hope someone put's the Email online, some of us can't even remember with which Email they signed up or even if it's still exists.
Posted by mikepl, 02-05-2005, 12:22 PM
greg could you send me that email ( applepie server ) I have no idea what email I have on record. Active email is: mike (at) xmitmedia.com Last edited by mikepl; 02-05-2005 at 12:26 PM.
Posted by Adam18uk, 02-05-2005, 12:23 PM
It will be the email that you originally registered with when you first signed up unless you have asked to change/update it - I'd imagine Edit: It says in the IRC chat that it will be a few hours for the email... not one hour.
Posted by somebody, 02-05-2005, 12:26 PM
That topic was set quite a few hours ago though.
Posted by Adam18uk, 02-05-2005, 12:28 PM
Ah sorry for the mixup (Only just joined).
Posted by arciisine, 02-05-2005, 01:09 PM
well its been about 2 hours, since the 1 hour notice, oktagone will you post on here when you send out the emails, maybe even post a copy of the email? Especially for people who may not have the ability to check the address at which the email is being sent to. --edit-- Nvm, the emails just went out Last edited by arciisine; 02-05-2005 at 01:17 PM.
Posted by vektorious, 02-05-2005, 01:17 PM
Dear OktaGone Customers and Friends, On the 1st of February, 2005, our NYC Provider shut off all of our servers due to the fact we had a bill outstanding for approximatelly $4000 USD. While we can sit here and blame them and make excuses for the current situation, we are not going to do this. EZZI have been very leniant with OktaGone in the past, however, they decided we were now a "Risk", for reasons still unknown to us, and have ceased all communication with us. We have tried to get some backups off our core server, but they refused to give us access, until we paid them $11,000 USD (Total of outstanding invoices, plus February's invoices). In Past months, OktaGone has been allowed to pay invoices over a monthly duration, which is best suited for us, since our income comes in all gradually (as we do anniversary billing, and do not bill all clients on a specific day). This has ceased this month, and we are now in a position where we are unable to pay this amount. We have tried to reason with EZZI.net Management, but they are unwilling to talk up a solution. We STRONGLY reccomend all customers backup their websites, including file data, and any SQL databases As soon as possible, as we do not know when EZZI will completely terminate all services. So, here is the actions current customers have open for them 1) Yearly Webhosting Clients (cPanel / Ensim) A) OktaGone will honour your paid term, and ******* you on a new server in OktaGone's new datacenter B) OktaGone will hand over full access of your domainname to you, and reinburse you for 1 week of downtime according to our SLA 2) Monthly Shared Hosting Customers (cPanel / Ensim) A) Customers can choose one of our new packages, which will be online within 48 hours, and receive 3 months gratis on that package (of an equal level to their current package) or upgrade, B) Customers can opt to remain hosted for the 3 free months on their old package specifications, and then leave. C) Customers can opt for a full refund of their last monthly hosting payment, if it was after the 22nd of January D) Customers can have their domain returned to them and seek alternative hosting. To have your domain returned, you must email us with your GoDaddy account's email address. If you do not, we will not be able to transfer the domain to you. 3) Yearly Dedicated Server clients A) If you want to stay with OktaGone, we are happy to provide you with a server to the same or greater specs in our new data, with one month free. B) if you are on a Yearly plan, email billing@ezzi.net and they will be able to sort you out. 4) Standard Dedicated Server Clients A) If you want to stay with OktaGone, we are happy to provide you with a server to the same or greater specs in our new datacenter, with one month free. Please email us with your phone number (US or international), and a preffered time/timezone to call you back in. B) Email billing@ezzi.net to have your current server transferred into your name Please bare with us during this situation. We have almost 1000 clients hosted in New York, so it will take a long time to get every customer's website either relocated or otherwise sorted out. Please also be aware, the new Datacenter we are referring to is 100% owned and operated by OktaGone; we are not reselling anyone - we build up our own servers from scratch. We also have solid financial standing in our Australian operations. When you have made your decision on your options, please do the following - Email support@oktagone.net.au with your DOMAIN NAME, and if possible, your username/password you signed up with so that we can verify your details. Please note that, any threatening, abusive or other rude emails will be ignored, no matter what they are requesting. We realise that everybody has been badly affected by the events of this week, however we are now doing our best to get people back on the right track, so we appreciate your support during this period. Regards, OktaGone Management
Posted by skyer2000, 02-05-2005, 01:21 PM
Email from Oktagone on February 2nd.... Email from February 5th... Unbelievable, blatant lies. I don't understand why anyone would stick with this company. They admit they don't pay bills, and even go on to say they owed them a total of $11,000. It seems like this trend will only continue...
Posted by somebody, 02-05-2005, 01:29 PM
Except that Greg's said several times he didn't post that first one...
Posted by Loek, 02-05-2005, 01:35 PM
So another 1 - 2 weeks offline?
Posted by Evil Genius, 02-05-2005, 01:36 PM
Except they both misspelt 'approximately' in exactly the same manner. Curious, eh?
Posted by somebody, 02-05-2005, 01:40 PM
Not really. An easy mistake to make. Gooogle gives more than 6000 results for that misspelling.
Posted by skyer2000, 02-05-2005, 01:44 PM
I recieved the email from him however, here is the full thing... ---------------------------------------------------- FROM: support@oktagone.net.au DATE: 2/2/2005 2:50 AM Dear Clients, At approximatelly 8pm on the 1st of February, both of our core switches were taken offline by yet another power outage in our New York DC. We have flown a Network Engineer to NYC which has taken us 36 hours, and he is now onsite making repairs to the network. Boxes should return to normal within the next 3 to 4 hours. Once things are back online, we will sort out all kinds of reimbursements for clients disadvantaged by this outage. Regards, OktaGone Support -------------------------------------------------------
Posted by Evil Genius, 02-05-2005, 01:53 PM
Try Googling for 'oktagone approximatelly'. It'll turn up forum posts on here from an 'Elmoe' (Greg). Try searching these forums for the word 'approximatelly'. It'll come up with stuff from Oktagone. Peculiar, eh?
Posted by Slavick, 02-05-2005, 02:43 PM
does this all matter does it speed up or anything? no its not, get over it ok. worry about other things, theyre coming forward now so yeah. does it matter? not to me, getting bored now
Posted by CongoJoe, 02-05-2005, 02:43 PM
Just to clarify, if I take option A, I can keep the same package I have now at the same price with the only difference being its hosted in AU? Or will it be a relative package at a relative price? I ask as oktagones au packages are much more expensive for less and don't offer cpanel. So can I have the option of keeping my existing package but hosted in the au dc, re: option B, and if I decide to stay can I carry on that package as normal?
Posted by Slavick, 02-05-2005, 02:47 PM
i assume and thjink the only difference is the location of the server, and thats it. as for yearly contract. Im not gonna pay anymore for any less, so i assume everything is the same
Posted by medookie, 02-05-2005, 03:01 PM
Spelling isn't an issue at all. He may have lied in the past, i'm not sure. However, that last email with the ABC's & 123's seemed like a more plausible explanation and it's about time we received one. Wouldn't most of us agree? How about we focus on the matter at hand, not who has what typos... I can probably type 7 or 8 pages full of spelling & grammatical errors that i've seen throughout this entire thread from many different people. Would it make a difference? I doubt it.
Posted by yourstand, 02-05-2005, 03:16 PM
I am not getting any e-mails...
Posted by Evil Genius, 02-05-2005, 03:23 PM
Sorry, just getting a bit over-excited about 'fingerprinting' something somebody typed... The fact is, he's lied about supposedly sending an engineer to the US - in his original email he could have just mentioned some unspecified problems with the US-based provider, but instead we were given a completely made-up excuse. I do think he's now genuinely trying hard to get things sorted out, but sadly this isn't the sort of person I'd want to trust any of my data with. His organisational abilities do seem a bit ... lacking, and his lying about serious problems doesn't exactly instil confidence. Sorry.
Posted by Ld50, 02-05-2005, 04:44 PM
I will believe it when I see it. Serves you right! Bullsh*t.
Posted by MiseryLovesCmpany, 02-05-2005, 04:53 PM
OktaGone got caught in lies... Every business has difficulties. Many have cashflow difficulties. The ones that survive their difficulties (and may go on to flourish) are those that act in an ethical manner. Lying to your clients is no way to provide a solid future for your company. And, if it weren't for this board (and some private research), all I would know is that (1) OktaGone had a power outage and thought it necessary to send a tech from Perth to NYC (inconceivable), and (2) OktaGone admitted a billing difficulty five days after my website went offline and has just gotten around to admitting it. I would not have known that I could retrieve my data, or how to go about reclaiming my domain name, or any of the rest of the excellent info I got on this forum. Thank you WHT. I hope OktaGone is paying you in some way for your excellent customer service, since they haven't been providing it themselves.
Posted by straightupG, 02-05-2005, 04:55 PM
Can someone upload the image of Greg again? I want to see how he looks like, so if I ever go to Australia - yeah. Anyways, Oktagone are full of lies and bull - everyone should leave from them. Also considering the fact that they're going to be hosted in Australia, sites from the Americas are no use, because it will be slower than before. Everyone, if you paid through credit card, FILE A CHARGEBACK NOW. If you paid through paypal - tough luck, but file a dispute anyways. You've got nothing to lose.
Posted by Naes, 02-05-2005, 06:27 PM
Nobodys fault but yours that you didn't pay your bills.
Posted by yourstand, 02-05-2005, 06:59 PM
Quite frankly I don't give a toss who's responsible. I want my site or my money back. And I don't want it in a week or two, I want it today or tomorrow. Greg said he'd pay up and everything would be sorted by today. Greg you're full of ****.
Posted by starlightkisu, 02-05-2005, 08:37 PM
Hey Guys, This is my first post to this forum and I think we all know the reasons why.. I've been with OktaGone for about 2 years and this is my first bad experiance with them. now for us little people small private sites nothing extravagant like resellers or hosting. I'm wondering how much of an impact this will really make. I personally only have about 15 websites, Just started to do my data back ups these past few day's including today for the few hours my cpanel was available for my Fanlistings. Now these sites I can leave in a second with no looking back and can start anew somewhere else. My one concern is the Major Rugby site that I host and do maintenance for, this is the one reason why I upgraded to the Max panel for 135 bucks a year and just renewed in Nov. 2004, I don't like the idea of not being able to update for them and it kind of makes me look incompetent. Now they have already paid me my cost for the year and I really don't want to say hey look sorry for my web server shutting down and all but I have to move your site somewhere else.. can I have more money.. because its not their fault this happend. Does anyone now about these new Data Centers that where stated in the email that we have just received. I would really like some more info.. I'm not a fan of rumors and don't want to get to worked up about this.. Kudos for me I've registered my domain at Namecheap.. not going to make a mistake from my friends experience of buying from who your dealing with. thanks sorry for some rambling
Posted by MSBEckman, 02-05-2005, 11:59 PM
From Oktagone itself they stated that they would have the servers back online shortly with all the information still on them. No information will be lost due to all of this. Just give them a day or two to work out this issue with ezzi.net! No worry about losing anything and no worry about losing your site name or anything. Refunds are available!
Posted by PersianImmortal, 02-05-2005, 11:59 PM
The fact that the first and second emails don't match in their story is an important issue. When a company outright lies to their customers about something this major, it's time to jump ship. More importantly, I believe the second email tells the truth only because EZZI came here and told us the truth first, forcing Greg to admit the truth. Otherwise they may well have come up with another bs story. I can't believe the tone of the email either. It openly says that Ezzi is being unreasonable for not accepting a debt of $11,000. Would Oktagone keep our account active if we didn't pay them 2 months in a row for our hosting - especially if big bucks were involved? Jeez...
Posted by someguyhere, 02-06-2005, 02:53 AM
Is this US or Australian dollars? Hey maybe everyone can chip in $5 to help old oktagone out?
Posted by hoberin, 02-06-2005, 03:08 AM
LMAO... help them out? HAHAHAHahahahah... After what has happened here, after what oktagone has done, there is no way I will be giving them money to help them out. In fact, I want my money back for the unused months i loose now that I refuse to stay there but have a year subscription. Sorry, I'm usualy a nice guy and usualy would not hesitate to help out someone in need. But I hope you can forgive me for having nothing but disrespect and contempt for Oktagone after what has happened here and they way they treated their customers.
Posted by hoberin, 02-06-2005, 03:18 AM
BTW, has anyone written a summary of all this. Like a summary email or announcement that they gave to their customers etc? I have my site back and all setup on the new host (YAY - MEGA YAY - and thanks to everyone that offered or did help me) and was thinking of posting a summary of all this. If not, then i will stop being lazy and do it myself :-)
Posted by MNK 2000, 02-06-2005, 04:44 AM
LMAO - they've got enough of my money, thanks. I find your response honestly hysterically amusing that you think those of us who've been screwed around and have lost hundreds of dollars would actually not only feel sorry for the collapsing company but actually give it more of our money.
Posted by BigBison, 02-06-2005, 05:01 AM

Posted by yourstand, 02-06-2005, 05:15 AM
Just a question to you. They say all our sites will be up when they move. How long does it take them to set up a domain? They say a week. Think how long 1000+ sites will take. A few weeks maybe? Take your money and run.
Posted by IrTehASk, 02-06-2005, 05:18 AM
Well, you seem to practice selective reading. Let's assume that Oktagone pays $10000 monthly to Ezzi. Oktagone has stated that they always paid the money gradually, not in one big lump. So you get the following - instead of continuing the gradient payments, Ezzi decided that they want the whole lump of cash immediately. Giving you the above problems.
Posted by ~Sophie~, 02-06-2005, 05:20 AM
No you cannot - and you wouldn't dare start, or you won't know what hit you. Ezzi have done nothing but act in the best interest of the clients who you have taken for a ride, and treated like nothing. You ripped their paid-for service from under them, You insult their intelligence, by lying to them, more than once. Ezzi then jumps in to give YOUR clients their data back, and YOU TRY TO CLOSE THE PORTS OFF? They reinstall switches (at their expense, I bet!) and you come here to trash them, talking about their lack of prefessionial behaviour? How can you even utter those words? and now you offer a week's refund for irrepairable damage you have done to your *Valued* customers websites? Not Good enough. Totally outrageous. If you get out of this situation without going bankrupt because of legal fees, or come out without criminal charges against you for the illegal manner that you have treated the majority of your clients, you are a very very lucky man. No way would I ever trust such a company with my data again, you would need rocks in your head to. As for the chipping in $5 to Help Oktagone? That is the most hilarious thing I've ever heard. Me thinks Greg is incognito trying to drum up a cash flow. Gobsmacked here.... totally and utterly gobsmacked.
Posted by PersianImmortal, 02-06-2005, 06:34 AM
No, Oktagone clearly state in their email that this arrangement only ceased as of this month (February). They had up till now not paid for the previous month either. If I am running a business and my client doesn't pay me for the last month's service, then I will classify them as a RISK and ask them to pay all outstanding debts before continuing their service. Oktagone did not do this, so they were shut down. However, out of generosity, Ezzi has continued to help Oktagone's customers to at least get their data back. So Ezzi in my opinion is faultless, while Oktagone, through blatant lying, refusing to settle debts, taking on customers when they knew there was a risk of discontinued service etc. have basically screwed everyone over. So I repeat, how has Oktagone treated its own customers in the past when they've had a large debt - shut down their service until they paid, right? It's called karma...
Posted by pietjepuk, 02-06-2005, 12:10 PM
Giving $5 to a liar and for bad service sounds reasonable to me I'm going to file a chargeback a.s.a.p.
Posted by sprintserve, 02-06-2005, 12:33 PM
Once upon a time, there was a company with a financial model that's unsustainable. One day it ran out of money to pay bills (I think it was to Burst and got shut down). It's clients and some good samaritans chip in to help it settle bills. The company pull out of that fix, moved to Managed and grew from strength to strength from that. Afterall, they pretty much wipe off all their bad debts in one stroke due to all the assistance. One year later, it happened again, just on a much bigger scale. This time, many more were burnt and more badly too. That company is Angelz Network. So a company that's built on air will keep tumbling down and it may hurt more people the higher you help them build it up. So a quick advice: don't be silly to chip in donations. This is not a charity.
Posted by ProjectBlack, 02-06-2005, 01:07 PM
Can someone please tell me what's up with CP3? I could sleep easier at night if I could get a backup of my site content... the site's back up at projectblack.com, but my e-mail and cPanel still aren't. Disquieting. Heil. Oh yeah, if you don't wish to post here, please e-mail me at y2washu566@yahoo.com
Posted by sprintserve, 02-06-2005, 01:41 PM
I tested. Your cpanel is up. I can reach a password prompt going to projectblack.com/cpanel.
Posted by Leprous, 02-06-2005, 01:57 PM
Has anyone who has had their site restored (e.g. moddb, projectblack) had an e-mail to say it's been reactivated or is due to be? Still waiting to see mine come back, but at least there's some positive things going on now!
Posted by Adam18uk, 02-06-2005, 02:00 PM
Hmm, well I think I'll be needing a new host to run my online text RPG. Anyone got any suggestions? :/
Posted by ProjectBlack, 02-06-2005, 02:11 PM
Interesting! The bookmark I had for my cpanel was h ttp:// and not h ttps:// ...however, it's worked on that bookmark for over a year? To answer Leprous' question, I posted the e-mail sent to me on the front page of my website, with contact information edited out. You can check it out... by clicking on my website button.
Posted by yourstand, 02-06-2005, 03:51 PM
It's appreciated pwh.
Posted by VasBV, 02-06-2005, 03:53 PM
They might be back, who knows.
Posted by yourstand, 02-06-2005, 04:46 PM
I sincerely hope so.
Posted by beyondego, 02-06-2005, 04:57 PM
Doesnt sound like they deserve to be back to be frank.
Posted by insomniacc, 02-06-2005, 06:06 PM
all i want is my damn domain name details, if i wasnt a newb i would have registered it myself in the first place. Got a band with cds going out across the county advertising the website, also got another client who just published a magazine advert to his website, no doubt this is gunna kill my already almost dead webdesign business YAY!! :|
Posted by yourstand, 02-06-2005, 06:43 PM
Sucks Tom... (insom)
Posted by DeadEndUser, 02-06-2005, 10:42 PM
ModDB.com was restored mainly by the domain owner once Greg had setup the account (as far as I know) same deal with hlrally.net (located on the same new core box)
Posted by BuzzServ, 02-06-2005, 11:11 PM
I believe Greg posted a while back in this thread that he was going to release domain names if you get in contact with him. Give it a go you don't have much else to lose. Good luck.
Posted by Doh004, 02-06-2005, 11:31 PM
Everyone please give me some advice. I've had the RTO server at Oktagone for 6 months and I really want to keep it however not with Oktagone. Since they are affiliated with Ezzi, and now Ezzi owns all of those servers, can I still continue to use my server with ezzi? Please respond ASAP. I sent them an email about this however I'm not sure if they will respond in time before they reformat my server.
Posted by BuzzServ, 02-06-2005, 11:55 PM
I think i read ealier that you could continue with your RTo with Ezzi but they wanted to restart the agreement again. Please correct me if i'm wrong i can't be bothered going back to find the post. Hope this helps.
Posted by Doh004, 02-07-2005, 12:00 AM
At the same price? I can't seem to find it... Please help, I'm extremely desperate right now. :cry:
Posted by BuzzServ, 02-07-2005, 12:20 AM
Here is a post from someone in a similar situation http://www.webhostingtalk.com/showth...56#post2843156 Ezzi asked them for $90 setup and to restart the agreement.
Posted by Leprous, 02-07-2005, 05:29 AM
Yes I understand that some sites have been reactivated, but basically my point is that I replied to this e-mail 2 days ago and my site still isn't up, and was wondering if there had been any extra communication between the site owners and Oktagone or special measures taken etc...
Posted by DeadEndUser, 02-07-2005, 07:58 AM
Uh I cannot say wether there was or not as I do not know, but being the new core box, it may have just been setup in priority to other boxes as it may have dns / mail on it that concerns more than the users who have accounts on it.
Posted by Website Rob, 02-07-2005, 09:58 AM
For those that want to deal directly with Ezzi and have questions, your best bet is phone them and speak directly with someone. Make sure to record who you spoke with, time of day, etc. I'm sure Ezzi would be willing to work something out with anyone wanting to continue using Ezzi's services.
Posted by benleeds, 02-07-2005, 10:41 AM
Am I the only person reading who has had no e mails from Oktagone since the outage began, and found out all the information and rumour through this forum? I honestly haven't received a single E mail from them. I have sent Oktagone an E mail to the support e mail address, every day for the last week asking for my domain to be transferred to me so I can find alternative hosting and I have had no reply whatsoever. Will I ever get a response from them, or my domain name back??? Do people suggest I just sack it all off and buy a complete new domain name and hosting and forget that Oktagone ever existed? Is there anything GoDaddy can do to retreive my domain name from the clutches of Oktagone? Totally and utterly at a loss.
Posted by DeadEndUser, 02-07-2005, 11:03 AM
I have not recieved any emails either, but this is due to the fact that my account email is down aswell (its on an oktagone account but not one of mine and on a completely different server) due to the outage and the fact that it has got to be setup again
Posted by Cookster, 02-07-2005, 11:11 AM
Still no Email, the only oktagone site up is oktagone.net.au, which hasn't been updated in like 6 Months if you look at the news page. Both my sites are up, but no CPanel access and I need it to manage my site. Also my contract renewal is Feb. 16th, If Oktagone wants to keep my business they can - they will just need to give me considerable compensation.
Posted by Adam18uk, 02-07-2005, 11:20 AM
I had emails and replied to one of them but heard nothing back. I also tried messaging greg on MSN but he ignores you as usual. (hes there because went from idle to not idle). I dont care what I do for now, I just want my domain in my name etc.
Posted by KatrinaMarcelle, 02-07-2005, 11:21 AM
Oktagone sent me some new control panel information but site is still not up. This is getting really frustrating..
Posted by yourstand, 02-07-2005, 11:28 AM
What's Greg's MSN?
Posted by Adam18uk, 02-07-2005, 11:29 AM
However much I dislike Oktagone atm, I don't think I should give that information out
Posted by aku4lyph, 02-07-2005, 11:46 AM
still.. no refund for me, nor a return email from anyone on your end... well greg, you've just made it to my p.o.s. list, at first you were just in a "i don't like this person right now" list... thanks again buddy and thank you all for posting here, unbelievable! 55 pages!
Posted by KatrinaMarcelle, 02-07-2005, 11:53 AM
I really would appreciate it if Oktagone could send me some more logical information on making my website pubic. I am only leaving my website will them until I find a legit company. Plus Godaddy or whatever there are called owns my domain name so its been impossible trying to get another domain.
Posted by KatrinaMarcelle, 02-07-2005, 11:55 AM
One more thing I wonder why my website is connecting to my IP address and not my original website. It would have been nice to send me some information about making my website url www.mydomain.com again!
Posted by Website Rob, 02-07-2005, 11:59 AM
For those that purchased their Domain name through Oktagone, if GoDaddy is the Registrar and Oktagone is not providing needed Domain name information (such a login info) then you should contact GoDaddy Support. Once GoDaddy starts receiving numerous complaints about Domain names and Oktagone, they will start helping people get back Ownership. This is not the first time GoDaddy or other Registrars have been in this situation and they are usually pretty good, in helping people get back control or Ownership of their Domain name.
Posted by aku4lyph, 02-07-2005, 12:06 PM
in respect to the godaddy (WHO SAW THE SUPER BOWL COMMERCIAL?! it RAWKED!) issues - as far as i know, go daddy will pretty much tell you that oktagone will be the only one to give you info and stuff - as technically, it's under oktagone's (greg's) name... he's a reseller i believe, for domains thru godaddy... but MAY BE they can help you in such an occasion, do present to them a strong argument and show them what's going on. you can't blame them if they say that they can't help you because greg put his name on it, blame greg lol. i'm going over to webhostingbuzz.com and taking up one of their packages - anything bad with them? oh and also, i just registered mindlessthoughts.com thru godaddy (at least my partner did) so we'd have control over it (thank god!) "SCREW SANITY!!!"
Posted by KatrinaMarcelle, 02-07-2005, 12:08 PM
So basically our domain name is not ours at all so that is probably why I can't see it through the orignal web address I signed up with. What should I do??
Posted by aku4lyph, 02-07-2005, 12:12 PM
http://www.chill-palace.net/com/org ??? IF go daddy can't help you... WHO WAS THAT GIRL FROM THE COMMERCIAL?!
Posted by Website Rob, 02-07-2005, 12:12 PM
aku4lyph, sounds like you're going from bad to worse. webhostingbuzz.com offers lots of 'unlimited' features (which there is no such thing and it's a gimmick to get newbies) and $3.00 for 25 GB of Data transfer, should start bells ringing, lights flashing, and all other kinds of warnings.
Posted by aku4lyph, 02-07-2005, 12:21 PM
SEE? that's why i ask before i do anything - but at least i have my domain going that's all i care about right now at this point... webhostingbuzz is just to put my stuff up, i don't care about their gimmicks to catch the newbs (believe me, me and the other two were like... "eh, this could be bad cause they're offering way too much for too little") we just want our stuff up at this point, it's way over due.
Posted by KatrinaMarcelle, 02-07-2005, 12:24 PM
No thats not the exact url its supposed to be www.chillpalace.net but its not displaying, only when I use the IP address they sent me. How do I change it??
Posted by Website Rob, 02-07-2005, 12:31 PM
Nothing you can do. chillpalace.net uses NS13.OKTAGONE.US & NS14.OKTAGONE.US Nameservers but they are not working. Only Oktagone can fix the problem.
Posted by KatrinaMarcelle, 02-07-2005, 12:32 PM
Damn, thats messed up..
Posted by aku4lyph, 02-07-2005, 12:58 PM
the wrath of oktagone will never die off... will it... ok, since the buzz won't be good... lol - how about giving me YOUR opinion as to whom may be good
Posted by KatrinaMarcelle, 02-07-2005, 02:06 PM
This whole tryna get my own website has been a nightmare! I feel like leaving the whole thing alone.
Posted by pietjepuk, 02-07-2005, 02:50 PM
And to think, that Greg offered on his website to donate %20 of his Junuary income to the Tsunami victims......
Posted by KatrinaMarcelle, 02-07-2005, 03:11 PM
That's a new low even for them! Anyways Oktagone I want a FULL refund of my money back. I have had it with Oktagone and I will no longer be apart of your bogus website. I bet you all are operating that company in a barn with animals pushing the wheels for internet connection!
Posted by Adam18uk, 02-07-2005, 03:12 PM
You'll be lucky... If they can't pay their bills then I doubt we'll get any refunds.
Posted by KatrinaMarcelle, 02-07-2005, 03:22 PM
True, I am just happy that my bank has blocked that circus from taking any more money from me.
Posted by Adam18uk, 02-07-2005, 03:27 PM
Ok.. my site has just stopped working completely now
Posted by KatrinaMarcelle, 02-07-2005, 03:29 PM
Thats because the connect at that zoo these clowns are working at is unprofessional and BOGUS!
Posted by yourstand, 02-07-2005, 04:13 PM
Check Oktagone.net.
Posted by VasBV, 02-07-2005, 05:17 PM
Yep, I think that they will be back. In a minimum of 2 weeks though :p .
Posted by MiseryLovesCmpany, 02-07-2005, 05:19 PM
I have contacted GoDaddy via phone and email numerous times - they refuse to do anything with my domain name until OktaGone tells them to do so. I have emailed OktaGone numerous times - they just don't answer. So I have spent a year building visibility and recognition for my domain name, and one jerk who can't be bothered to pay his bills or answer his email is going to wreck it by simply -- not doing anything. And all I did was sign up and pay my bills. That'll teach me!
Posted by KatrinaMarcelle, 02-07-2005, 05:23 PM
I am in the same boat. I just tried contacting godaddy about my domain name. THis is all a big screw up and I still have not got a refund nor have Oktagone contacted me about anything! This was the worst mistake I have ever made in a really long time.
Posted by Adam18uk, 02-07-2005, 05:27 PM
If you be patient, Oktagone will get through their 100s of emails. They will transfer your domain to you too, if you wait
Posted by VasBV, 02-07-2005, 05:28 PM
Jeez. Give them time. Operating a buisness with about 1000 customers, having a life is hard you know. If nothing happens in the next month, then you can start panicking.
Posted by MSBEckman, 02-07-2005, 05:30 PM
I think it would be very appropriate at this time for Oktagone to release a statement on their site concerning this issue. Everyone is just making statements up, saying that all of our money will be refunded and that the server is coming back on soon. Oktagone needs to make a statement that contains what will be done with the customers that still have hosting time that has already been paid for and what will be done with all of the domain names. I think it is very appropriate for them to do so or else all of the Oktagone customers will think even less of them for not trying to get this problem resolved.
Posted by VasBV, 02-07-2005, 05:32 PM
Your hosting will be transfered to the new center and your domains will be given over to you if you ask for it. But they probably get about 500 emails per day so its a bit hard.
Posted by KatrinaMarcelle, 02-07-2005, 05:39 PM
I take it that you guys work for them. Well HURRY UP.
Posted by Adam18uk, 02-07-2005, 05:41 PM
If your speaking to me then no way, I want my domain back just as much as anyone else - but I have some patience.
Posted by KatrinaMarcelle, 02-07-2005, 05:41 PM
And its really fishy how most people have a system where they have mass emails for clients to save time, hmmmm very fishy OKTAGONE
Posted by Cookster, 02-07-2005, 05:58 PM
I feel robbed, still no email, still no websites. From a recurring customer (3 years now), I have always had everything I needed up until now. I feel sorry for people who use their websites for business and such, very disgraceful move on Oktagone's part. Last edited by Cookster; 02-07-2005 at 06:04 PM.
Posted by jwerner, 02-07-2005, 06:00 PM
Oktagone.net now returns a new site, with new product and service information. The html title is "Oktagone Australia" and the homepage heading "Oktagone Reloaded." From the site: Is your US-Based webhosting down? Email us to get moved to our new Network. OktaGone Publishing has had it tough in the last 2 weeks, and after much discussion, we have decided to cease all US-Based Hosting & Dedicated Server Operations. Current US-Based Customers have been emailed with their options in terms of relocation. This decision has been made to be in the best future interests of all current and future customers, and will allow us to better service existing and future clients; from our new Australian Datacenter, which we 100% own and operate. From our new Corporate office and datacenter, we are going to be offering the following services - * New Hosting & Dedicated Solutions (All Australian Based, from our Perth DC) * Optional, Bundled VoIP Services (Both US & Australia) * 24/7 Phone & Email Support (Both US & Australian Phone numbers) * Ability to quickly diagnose and repair service faults, due to direct access to all server hardware, and a fully owned network infrastructure * Rock solid Hosting services, with Superfast servers, Unsaturated bandwidth, and industry leading control panel software Through these changes, our new Hosting plans may not suite our high-bandwidth customers, however we will be able to offer affordable dedicated server solutions for them, with Dell and Whitebox servers starting from around $60 USD a month. The transition of Customers wishing to switch over to Australian servers from previous US-based cPanel & Ensim servers will most likely take upto 2 weeks, due to the massive volume of clients requiring movement. Please bare with us during this massive transition, as we hope to improve our service quality with our new offerings, and regain the name that OktaGone stands for - Hosting with Influence.
Posted by VasBV, 02-07-2005, 06:00 PM
Just wait, Oktagone will have everything sorted in 2-3 weeks. Moving all the data will take time.
Posted by KatrinaMarcelle, 02-07-2005, 06:03 PM
Please, I don't buy it and I don't want to be apart of thier games anymore. They are unprofessional and they take ages to set anything up.
Posted by benleeds, 02-07-2005, 06:10 PM
"Current US-Based Customers have been emailed with their options in terms of relocation." But I haven't!!!!! I'm a UK based customer on a US server it would seem. Not a single e mail from Oktagone. I first e mailed Oktagone on February 2nd asking for my domain name transferred. I'm getting really worried that as I've not been included in these mailouts they've been sending to people concerning our "options" because somehow Oktagone has misplaced the e mail address I signed up with, and hence are just ignoring my e mails. Last edited by benleeds; 02-07-2005 at 06:13 PM.
Posted by pietjepuk, 02-07-2005, 06:12 PM
I hope greg's house will get confiscated, so all the refunds can be paid from it.
Posted by yourstand, 02-07-2005, 06:28 PM
I hope he'll get these bloody servers up. He says it's all ready, so what's the problem? If he's got all this staff now, why aren't they adding sites NOW?
Posted by pietjepuk, 02-07-2005, 06:36 PM
You actually want to stay with oktagone?
Posted by BuzzServ, 02-07-2005, 06:36 PM
I don't think the new datacenter he is building in Perth is finished yet. Here is a thread about it on Webhosting Talk Australia http://www.webhostingtalk.com.au/showthread.php?t=2269
Posted by MiseryLovesCmpany, 02-07-2005, 06:48 PM
Yes, he's over on WHT Australia talking about the situation. Here is what he had to say: Nice, huh? I jumped in there and had my say, and I urge you all to do the same. We owe it to our Aussie brothers/sisters in arms to let them know about this conman and the scam he has been running... No matter what comes of it, at least I feel a little better for having spoken up since I can't do anything else... I urge you all to do the same: http://www.webhostingtalk.com.au/sho...9&page=4&pp=15
Posted by PersianImmortal, 02-07-2005, 08:35 PM
I am Australian, and no longer an Oktagone customer (nor will I ever be again). I think this sort of smack-talk is precisely what indicates Greg's total and utter lack of professionalism and lack of respect. What a brilliant thing to say about Americans...does he really think the WHT Australia forums are limited to Australians only? I once again urge ALL past and present Oktagone customers to switch to other hosts to show this idiot that we don't like his shonky business practices. My site TweakGuides.com is now doing just fine and dandy (7000 visitors per day+) on the new host (HostingOnNet.com) and is much better off than it was under Oktagone. SWITCH if you can!
Posted by bellfrenzy, 02-08-2005, 12:09 AM
I swithced over to Oktagone because I started to exceed my 15G limit with Media Temple, my previous hosting service. Oktagone offered 60G for less then half at what I was paying at Media Temple for the 15G. I new I'd maybe loose out on some customer support and have to deal with some downtime every now and then, but I never expected this kind of downtime and lack of communication from Oktagone. I appreciated the two e-mails from Oktagone, but I didn''t appreciate not being answered when I replied to their most recent e-mail. I received an auto response stating that my message would be dealt with within 48 hours, but it has been almost three days and I haven't heard back from them. Has anyone actually received any personalized e-mails from Oktagone that deals with getting their domain back? If things were dealt with as we were told I wouldn't have any problems, but the constant delays are driving me crazy. I need to get my site back up, because it serves an online portfolio for my multi-media art work. I was expecting several internship related e-mails, and I have lost huge traffic from possible employers. Waiting till the end of the month is not an option. I need access to repoint my domain to a new hosting service now. The only customers I hear dealt with are the ones staying with Oktagone. Deal with all of your customers in the order that we respond, not by whether we'll be staying with you or not.
Posted by Deanerweb, 02-08-2005, 01:40 AM
Sports Event will fail without my domain back! Hi everyone, I'm just as screwed as you all with oktagone. I'm running an sports event and all my promotional flyers are sending potential customers to my site hosted on oktagone to sign up right now. The event maybe a failure if I don't have the site up very soon. From a business perspective I need to get my domain onto another host very very quickly. I looks like oktagone is the only company that can transfer it. Is this true? what is godaddy, can they do anything? I'm not that much into webhosting right now, but apparently I should have went with a more reliable hosting company. Email me a deanerbrodie@hotmail if you can help me. I'd be very grateful. Thanks and good luck everyone. Dean
Posted by someguyhere, 02-08-2005, 01:47 AM
Well Greg M from Oktagone Publishing has been posting on whirlpool that he is at work. Doesn't seem to be too busy ... "I managed to achieve a 3am jog from our DC to the City conveniance store next to macca's and back tonight, yay. Waiting for guys to show up to do flooring is so not fun " Maybe while he is waiting for the guys to show up he can answer some customers emails?
Posted by starlightkisu, 02-08-2005, 08:19 AM
That's basically what happens when you allow your web server to purchase your domain through them.. They own it.. not you. they just help provide you with the one you want.. this happened to my friend who originally had the domain of beautiful-misery.net and then our old web server suddenly went bye bye and she couldn't get back her domain name from them.. so she had to get a new one.. and I explained to her the one rule of being hosted, never have them register your domain. Now what I did was purchase my own domain name from NameCheap ( I have two of them ) which is an excellent site and only 8.69 a year, They allow you to just use your DNS, ISP or even a Fowarding connection to your web service. now all i have to do is redirect my DNS to a new hosting site and I'm set. hell I could even forward my domain to a geocities site if I was really desperate... Last edited by starlightkisu; 02-08-2005 at 08:22 AM.
Posted by MiseryLovesCmpany, 02-08-2005, 08:36 AM
I didn't buy my domain name from OktaGone - I had it before I started there. I asked OktaGone to move my nameservers for me, that's all. Somehow, they interpreted that to mean they should hijack my registration without telling or asking me. I actually found Greg answering on chat this morning. Here is our lovely conversation for all to see: So even when he's in touch with what's going on, he simply does not care... He says there are 1000 people all waiting for the same thing, as if it has NOTHING to do with him!! I hope the Aussies who go into business with them know what they're in for... Last edited by MiseryLovesCmpany; 02-08-2005 at 08:41 AM.
Posted by starlightkisu, 02-08-2005, 10:52 AM
Okay I've actually gone to "hosting on the net" website and was very interested in them, and its about 3 dollars cheaper, then what I'm paying now, but its also 60Gig less bandwidth but hey I'm not even using a quarter of that now. My question is the following.. I've asked to be moved to the new "datacenter" on the day we recieved our emails and I still have no access to my domain or recieved any more emails. so I would like a clearafication towards what our choices are again.. 1) Yearly Webhosting Clients (cPanel / Ensim) A) OktaGone will honour your paid term, and ******* you on a new server in OktaGone's new datacenter B) OktaGone will hand over full access of your domainname to you, and reinburse you for 1 week of downtime according to our SLA If I do decided to leave, do I only get a weeks worth of downtime left.. and since I payed 130$US (and im canadian) in November when I renewed is that now all lost? I own my domain so I don't need to get that back.
Posted by Website Rob, 02-08-2005, 11:00 AM
I think the importance should be placed on how fast you want your site working again. It would appear that it's anybody's guess as to when Oktagone will have sites back up. If the money is more important though, best to wait it out with Oktagone and see what happens. If you leave now you should not expect any Refund from Oktagone and consider it a Bonus if you do get one later.
Posted by aku4lyph, 02-08-2005, 01:14 PM
...so ok, he insults americans and i say one thing about him and a kangaroo... and I get reamed... beautiful AND STILL NO REFUND!
Posted by KatrinaMarcelle, 02-08-2005, 03:28 PM
Thats really messed up! I can't believe how ignorent he was..
Posted by MSBEckman, 02-08-2005, 03:30 PM
If Greg wants to keep ANY respect he would be trying to get this problem resolved. I don't think that he minds that he has cause hundreds of people to loose some VERY important information. Its pretty sad when you don't care even a little about your customers.
Posted by MiseryLovesCmpany, 02-08-2005, 03:52 PM
Meanwhile, all of you folks are here, complaining about the situation and doing nothing about it. It's clear that unless Greg is pressured, he won't lift a finger to clean up this mess he made. None of you has taken the five minutes necessary to go to the Aussie WHT board and post -- he is promoting his "new" company on that board! Help me make it clear to those folks what sort of businessman he is, and perhaps he will do the right thing for us, if only to shut us up and get us out of his hair...
Posted by VasBV, 02-08-2005, 05:35 PM
Maybe he is doing all he can? Have you ever thought about that? Maybe he is ill, meybe he has a lovelife, social life and a normal life. Give him a break will you? I agree that he could have dealt with this better, but everyone learns from their mistakes. If you need your sites back very quickly, use some free host and just put up a simple not to explain everything.
Posted by IncognitoPalaver, 02-08-2005, 05:58 PM
The main problem doesn't seem to be hosting, but domain names. In which case, there is absolutely nothing anyone except Greg can do.
Posted by MiseryLovesCmpany, 02-08-2005, 06:01 PM
Without my domain name, how should I post this note you suggested? All I want from him is the release of my domain name, which I never approved him to register under his name in the first place. I don't know what your situation is, but I spent a year building up my site and everyday my domain name leads to nowhere is a day I lose ground on what I worked so hard to build. What does his personal life have to do with anything? He has time to go jogging while waiting for guys to install flooring in the datacentre WE paid for -- he could use that time to email GoDaddy to release all of our domain names, don't you think? He has time to insult Americans on Aussie boards -- he could use that time to send a mass email telling us the truth of the situation. Who are you to judge someone else's situation? He's ruined a lot of hard work on my part, and I want to rectify the situation as quickly as possible -- wouldn't you?
Posted by yourstand, 02-08-2005, 06:43 PM
Give him a break? Oh yeah sure. Hey Greg, take a vacation. Don't worry about your 1000+ customers left without domain names and hosting. Don't worry about the ones who've lost money, business or reputation. Just relax ok mate?
Posted by Marty, 02-08-2005, 07:00 PM
Someone who doesn't pay their bills and then leaves their customers out to dry all the while talking about the time that they had to go jogging on another forum, doesn't deserve a break. I am not, nor have I ever been an Oktagone customer, but what I see hear is appauling.
Posted by aku4lyph, 02-08-2005, 07:02 PM
it's not just the domains - it's an issue with our money as well... i still have NO REFUND from this jerk
Posted by Doh004, 02-08-2005, 07:35 PM
Is there anyway we can report this to a service perhaps in Austrailia? There must be some sort of Better Business Bureau in Aussie land... Because this is getting sad. I myself, as everyone here, have lost THOUSANDS of customers. I've found another host, and am almost there, yet I have no domain nor a refund.
Posted by Website Rob, 02-08-2005, 07:49 PM
I mentioned earlier in this thread, those that have Oktagon as the Registered Owner of their Domain name and want Ownership back, should contact GoDaddy Support. Once they start receiving hundreds of complaints, if not thousands, they will do something. They have in the past in situations like this and I see no reason why they won't help again.
Posted by MiseryLovesCmpany, 02-08-2005, 08:04 PM
As of today, GoDaddy is insisting that they don't have to do anything, and that any change has to be initiated by OktaGone. They are also treating me as if they have heard nothing about this. That makes me wonder if anyone else has bothered to contact the, much like no one else has bothered to go to the Aussie WHT forum to say something, I am wondering if everyone else here is all talk and I am the only one actually trying to make something happen...
Posted by IncognitoPalaver, 02-08-2005, 08:07 PM
I've e-mailed them as well. They said unless I'm listed as the registrant (which I was in the past, but for some reason Greg changed this), there is nothing they can do.
Posted by Doh004, 02-08-2005, 08:23 PM
I'm over there dude and I'm thinking about reporting Greg soon enough say, I'll give him until Monday. If we don't see any changes I'll send in a report.
Posted by oktagone, 02-08-2005, 08:53 PM
We are working through the domain transfer and hosting move requests as soon as possible. We have 4 people working on the tickets right now, and there are almost 600 in the system. We hope to have them all completed within 48-72 hours.
Posted by PersianImmortal, 02-08-2005, 09:47 PM
Wouldn't waste my time. The Consumer Affairs people here in Australia are virtually useless... As for giving Greg a break...no way. If he is the only support person for a business with thousands of clients then it is HIS PROBLEM not ours. Don't expand if you can't provide proper support in the first place.
Posted by MiseryLovesCmpany, 02-08-2005, 09:57 PM
How about simply notifying GoDaddy that any of your customers who are requesting their domain names back should receive that service immediately?! THAT would be a great way to get this done quickly. I am preparing to file suit. I am preparing to spend money on legal action. Once I do that, you will be responsible for my legal fees as well as the damage you have already caused me. I will hold off for another 48 hours - after that, your debt and liabilities will increase significantly. Whatever you are doing, you should be moving faster and not taking so many jogs at 3am.
Posted by DeadEndUser, 02-08-2005, 10:11 PM
What in the world is a Better Business Bureau (yeh i'm an aussie and i don't know.. that answer your question??)
Posted by Doh004, 02-08-2005, 10:34 PM
It's just a bureau that the US government has, keeps business inline and allows consumers to make sure they don't get jipped out of service. And just saying, isn't it kinda funny how right after I say I'd report him by Monday, Greg starts posting again? Coincidence?
Posted by DeadEndUser, 02-08-2005, 11:26 PM
Oh you mean like the ACCC (Australian Competition and Consumer Commission)
Posted by BigBison, 02-09-2005, 01:54 AM
BBB is an NGO -- Non-Government Organization.
Posted by PersianImmortal, 02-09-2005, 03:09 AM
The ACCC deals more with anti-competitive practices, but yes, the ACCC is one such agency. However your local Consumer Affairs Bureau and/or Ombudsman can help refer you to the right procedures. To be honest, they will stuff you around for a fair while and eventually you will be forced to go to Small Claims Court if you want your money back. The best thing we can do is hit Oktagone where it hurts - by reminding any of their potential customers just how unprofessional and crap they are at providing decent reliable service.
Posted by beyondego, 02-09-2005, 03:18 AM
What he has done is Very Wrong. However I'm afraid you're mistaken. He'll only be liable for your legal costs IF a court rules that he is.
Posted by BuzzServ, 02-09-2005, 03:22 AM
The best place to report would be the Western Australian Department of Consumer and Employment Protection. http://www.docep.wa.gov.au/default_c...p&menu=menu_cp Phone: +61 8 9282 0777 email: online@docep.wa.gov.au Complaints form http://www.docep.wa.gov.au/forms/cp/...%20Rev%201.pdf If quite alot of people report it they will be obliged to act on it in a timely manner.
Posted by DeadEndUser, 02-09-2005, 06:35 AM
Go WA go I love living in Perth.. Did i ever mention that I'm staying with Oktagone?? I do game modifications, downtime and stuff like this doesn't really bother me, its cheap and it works (ok so there's some downtime...) but yeh, why go someplace uber expensive for hosting for a mod or three??
Posted by Doh004, 02-09-2005, 09:46 AM
Oh my bad
Posted by yourstand, 02-09-2005, 01:45 PM
Come on now Greg we want some real answers, not the garbage you're giving us now.
Posted by MooCowz, 02-09-2005, 02:51 PM
My wife is a lawyer, I told her about the situation here and she said with that amount of evidence (threads, posts, witnesses willing to testify, credit card transactions) Oktagone would have to pull a miracle out of their *** to win a lawsuit at this point. Those are her words, not mine
Posted by KatrinaMarcelle, 02-09-2005, 03:20 PM
Very sad situation going on here Oktagone. Not only have you not bothered to return emails requesting some sort of explanation or out of courtesy returned refunds as promised on your website you have shown to be very childish in all directions. The worst day of Internet history was the day I was refereed to you!
Posted by VasBV, 02-09-2005, 03:52 PM
IMO, no law actions should be taken yet, wait a while, maybe he is telling the truth.
Posted by pixelvibe, 02-09-2005, 05:27 PM
I'm still waiting to be moved to the aussie NOC its taking forever
Posted by VasBV, 02-09-2005, 05:39 PM
Yeah he said around 1-2 weeks.
Posted by Ld50, 02-09-2005, 09:59 PM
I have retained an attorney for the purposes of filing a tort suit against Oktagone. We all know the logistics behind this; therefore, I will not elaborate. Please post here if you are interested in legal representation in this matter. You will need to include your email address if it is currently unavailable through these forums. Tort: A private or civil wrong or injury, including action for bad faith breach of contract, for which the court will provide a remedy in the form of an action for damages. -Black's Law Dictionary
Posted by rbayless, 02-09-2005, 10:41 PM
I feel sorry for all the Oktagone customers. BTW, I hope this doesn't start another 60+ page OKtagone thread .. Have you seen it ? Richard
Posted by DeadEndUser, 02-09-2005, 11:27 PM
Uh this is that 60+ page thread... So I guess most have seen it.
Posted by Ld50, 02-09-2005, 11:56 PM
Tort Suit Against Oktagone I have retained an attorney for the purposes of filing a tort suit against Oktagone. We all know the logistics behind this; therefore, I will not elaborate. Please post here if you are interested in legal representation in this matter. You will need to include your email address if it is currently unavailable through these forums. Tort: A private or civil wrong or injury, including action for bad faith breach of contract, for which the court will provide a remedy in the form of an action for damages. -Black's Law Dictionary
Posted by bellfrenzy, 02-10-2005, 02:28 AM
They say they hope to have all the domains sorted out within 48-72 hours. It's already been at least 30 hours since then, so shouldn't some of us have been dealth with? It seems like they're too concerned with their own problems and not with their customers. I'd like to take legal action, but that would only make this simple process take even longer. All I need is access to MY domain that I paid for. Come on Oktagone, let's get things rolling.
Posted by skase, 02-10-2005, 09:26 AM
So whats happening now? I've moved my domain to a free host temporarily so my viewers know i will return. Are the webpages Oktagone are hosting up yet? I've notice their homepage is up.
Posted by MiseryLovesCmpany, 02-10-2005, 10:23 AM
Basically, I harassed him the best way I could until he surrendered my domain name to shut me up. No refund yet, but I have to wait and build up the energy again to take after him for that. And when I say "harassed" I want to make it clear that I mean by posting on appropriate forums (in an attempt to give potential new customers a warning of what they're getting into), emailing his support address and attempting to contact him via AIM. Someone actually provided me with his personal cell phone numbers, but I did not, nor would I, ever use them. If you want your stuff back, you have to fight for it - no other way to win through with this guy, as he obviously doesn't care until you hit him where it hurts - his wallet.
Posted by skase, 02-10-2005, 10:34 AM
Thanks for the advice but thats not nessesary. I've got a complete backup. So as far as your telling me, oktagone sites are not going to be up any time soon?.. Good luck with that.
Posted by Website Rob, 02-10-2005, 12:09 PM
I noticed http://oktagone.us/ is finally working. "OktaGone Publishing has had it tough in the last 2 weeks, and after much discussion, we have decided to cease all US-Based Hosting & Dedicated Server Operations. Current US-Based Customers have been emailed with their options in terms of relocation." Then why have a 'us' Domain name I wonder? Further down on the page it says: "The transition of Customers wishing to switch over to Australian servers from previous US-based cPanel & Ensim servers will most likely take upto 2 weeks, due to the massive volume of clients requiring movement." Two weeks is a long, long, time to have a Web site down. To those looking for contact info: http://oktagone.us/support.html Contacting Support Email - support@oktagone.net.au (Automatically entered into our Support Queue) Phone (US) - +1 646 443 6080 Phone (AU) - 1300 726 150
Posted by Loek, 02-10-2005, 12:17 PM
Thank god we packed our bag's and moved to another host and a new domain.
Posted by garrycl, 02-10-2005, 08:32 PM
The moderator for the Australian WHT has closed the thread on Oktagone, saying that "it is not a support forum for Oktagone". Very odd indeed, considering that it is a significant WEB-HOSTING event. With many web-hosting users needing advice, confirmation, information and exchanged help by TALKING in an open FORUM! Garry Last edited by garrycl; 02-10-2005 at 08:36 PM.
Posted by MiseryLovesCmpany, 02-10-2005, 08:36 PM
Well, Greg (OktaGone) is a 'premier' member on that board -- one wonders how much he pays for that designation, and how much influence that purchases for him.
Posted by TerroX, 02-10-2005, 08:49 PM
wait... there's an .au WHT? I thought this was the only important topic...
Posted by bellfrenzy, 02-10-2005, 09:22 PM
Thanks, MyseryLovesCompany for the advice. If you keep bombaring Oktagone with e-mails and IMs, you can get your domain back. If you've already sent support tickets and e-mails, send an IM to "Oktagone" on AIM. Good luck to everyone else.
Posted by ifnico1977, 02-10-2005, 10:23 PM
This is just one big farce now, he isnt gonna give anyone anything he will lose too much money. i have sent 8 emails. pmed him constantly on irc, pmed him on aim and phoned him and no responce from him at all. Does he really think he can continue to run a company this way?
Posted by rbayless, 02-10-2005, 11:17 PM
One of the mod's must have merged the thread I was referring to (one that Ld50 started about the Tort Lawsuit) with this 60+ page plus thread..lol. Richard
Posted by someguyhere, 02-11-2005, 03:13 AM
It must be another 36 hours since this was written. So has everything been resolved or do I need to apply some more pressure?
Posted by starlightkisu, 02-11-2005, 09:46 AM
I got my new name servers yesterday morning, and then my domain finally kicked in this morning from changing my new DNS less than 24 hours.. so now Im re-uploading all of my files. only took 8 days. to get moved.. pfffft.
Posted by Cookster, 02-11-2005, 10:44 AM
My hompages echo-blue and owned4free are both still down. 2 Emails no response.
Posted by yourstand, 02-11-2005, 11:31 AM
Good to hear someone has been sorted.
Posted by AussieHosts, 02-11-2005, 02:01 PM
None, and I'm not sure why you are suggesting it. You highjacked an unrelated thread, with the issues surrounding Oktagone's US based services. Once it started to veer too far off-topic, Lats gave 8 hrs warning that the thread was closing, and closed it. You should have posted (and still can) in the right area if you wanted to open up a discussion about what happened. Nobody was disagreeing with you as far as I can tell. But even when you want to sound off about an incident like this, you need to do it properly. Gary
Posted by garrycl, 02-11-2005, 04:09 PM
I was the one who complained about the thread about Oktagone being closed. I would love to be able to engage in WebHosting Talk on Australian issues on an Australian Forum! Garry
Posted by VasBV, 02-11-2005, 04:55 PM
starlightkisu, Im glad its done. Ive got a feeling we wil all get sorted soon. How long have you been with them?
Posted by Steve Swayne, 02-11-2005, 08:14 PM
I sent an email to OktaGone on Thursday and received a reply about 10 hours later promising to sort out my account. I am willing to give them a go. I have been reading the many posts of this thread but have not posted until now. I am bemused that anyone would host 'life shatteringly important' stuff with a cheap 'no frills' company. Why are they so much cheaper than the premium service providers? Because they don't supply premium service and ironclad uptime... OktaGone are a bunch of young guys in their early 20s trying to make a go of it in business, most people their age are more interested in hanging out at the beach or just doing 9 to 5 risk free and hassle free work for another employer. Sure OktaGone could have handled things a whole lot better, and with 20/20 hindsight they sure as hell would have. Think what you were like and what you were doing at their age before judging their actions... I am sure that they are trying to get it all sorted out ASAP. If they were crooks they would have vanished into thin air as soon as they got bad vibes from the US hoster and left everyone high and dry. But they haven't done that. I signed up mid Jan for their $55 domain name /1 year hosting paid in advance deal for a modest site. Sure I'm concerned that my site has been down for 12 days, but I opted for a budget hosting and accept what has eventuated. If it fails to ever come back online... well that's when I would start to get concerned, but a few more days will not be the end of the world for me.
Posted by starlightkisu, 02-11-2005, 08:19 PM
I've been with OktaGone for about 2 years and this is my first problem that has gone wrong.. I answered to be relocated to the new database the second I got the email (0205). and have talked to OG on AOL on the 9th when I asked about where my situation was and they said that my email was 7th from the top where they where now and that It could take a couple more hours to get to me and then I would get my email with my new DNS name servers. the following morning. I noticed that I wasen't back up yet. I was able to talk again once more to OG on AOL and that Night I got my email for my new DNS link.. since i have my domain name with NameCheap it took about 12 hours for the new DNS names to kick in.. the pain was re uploading all my web sites, and setting up databases for my fanlistings. thank god I don't do much at work.. I just took my cd's of back ups from my computer and did it all there.
Posted by PersianImmortal, 02-11-2005, 08:43 PM
I have requested a refund for the February hosting I paid in advance to Oktagone, and thus far aside from not answering, the only thing they've done is cancel my Paypal invoice to them to have the money refunded. It's only $13.50, so I'm hardly going to die over it, but if they have the time to cancel a PayPal invoice, they have the time to pay back the bloody money! But that's not the way Oktagone works, and for those of you who say this is the first problem you've had with Oktagone, look around you and see how many people have had countless issues getting in touch with these people, having accounts activated within even a few days (!) and the total lack of support and professionalism. If you want to stay with these guys that's your choice, but you can't say you haven't been warned about how shonky they are.
Posted by Matt, 02-11-2005, 09:27 PM
1) Age is irrelevant. It should not matter if they are in their 20's or 50's....their actions are inexcusable and trying to use age as an excuse is just plain wrong. 2) Apparently you missed when Greg did disappear and left everyone high and dry for three days. That was after lying to them and trying to blame it on a non-existent power outage at Ezzi. To date, it appears only one person in this thread has had their situation dealt with. Add to that Greg posting here that Ezzi shut off the switch to the servers that they in good faith placed back online even without payment by Greg and you start to see the trend. Has anyone been refunded? Are everyones sites back up? Until that happens clients have every right to complain and expect answers. Here we are, February 11th, and no resolution has been made. For an issue that started on February 1, that is completely unacceptable. It does show the level of respect and concern Greg has for his clients....none. In 10 days, how many of you have had your emails to Oktagone replied to? With Greg announcing that 4 people were working on them, everyone should have received a response by now. But once again, that has not happened. There is a saying, "fool me once, shame on you. Fool me twice, shame on me".
Posted by starlightkisu, 02-12-2005, 08:29 AM
my friend who also is with Oktagone is still not back up.. we both came here when our old hosting site just disapeared. this is how she lost her first domain name.. if you have read my back posts to the reasons why you don't let you host get your domain name for you, she learned her lesson and went through namecheap also.. but back on topic here, she emailed me today quite perterbed that I was back on-line and she wasen't. she feels a little out of touch because she is away in japan for school and hasen't been able to do much. So I'm trying to get some AOLs going to see where she is in the chain.
Posted by VasBV, 02-12-2005, 08:57 AM
starlightkisu, interesting. feel sorry for your friend. If you have time and oktagone is on AOL, can you ask them when BrokenVolt.co.uk will be back up please.
Posted by Slothy, 02-12-2005, 01:52 PM
You can download AIM www aim com and register a new free screen name. Then add Oktagone to your buddy list and talk to them about it.
Posted by gilbert, 02-12-2005, 02:09 PM
ladies and gentlmen may i direct your attention to start off with a clean page on page 63
Posted by oktagone, 02-13-2005, 04:03 PM
If you are still waiting for a Domain Transfer, you can contact us on AIM - the SN is "OktaGone" and if you can verify your details we can get your domain transfer done on the spot.
Posted by MiseryLovesCmpany, 02-13-2005, 04:05 PM
Almost two weeks later... And what about our refunds????? No mention of those.
Posted by oktagone, 02-13-2005, 04:20 PM
What refunds? We are not in the process of bankrupting ourselves, we clearly emailed out the options we are giving current customers in regards to the move. You have the option of receiving 3 free months on your hosting [plus your domain transferred to you if you like] or you can simply cut your losses and leave. We do not give refunds, we give reinbursements in the form of hosting time; this is all clearly stated on our TOS which you agreed to when you signed up.
Posted by Adam18uk, 02-13-2005, 04:25 PM
Well I'm happy with whats happening and it didn't take too long considering. I have my hosting all sorted now and getting my domain in my name right now as I type this. Also, for the refund, I have been offered some free hosting for a while which is great
Posted by MiseryLovesCmpany, 02-13-2005, 04:46 PM
From the second (and more truthful) of the emails that OkatGone sent to its customers: Emphasis added, to refresh Greg's somewhat selective memory. As for not wanting to bankrupt yourself -- if you don't provide the service, then you return the money. If you had paid your bills in the first place, none of this would have happened. You didn't care when my website went dead through no fault of my own (after all, I pay my bills), so why should I care about your financial well-being?
Posted by oktagone, 02-13-2005, 04:53 PM
Yes, we are not giving refunds to anyone except for MONTHLY customers who have paid after the 22nd. Edit: And dedicated server customers who wish not to continue in our new DC If this is the case for you, then why havent we received any correspondance from you, or any followups if you havent received a reply. Rather than continually bashing OktaGone and me, why dont you take 5 minutes out of your ego trip and PM me your details so i can take a look at your account. As i said before, i want to get this situation resolved for everyone, picking every single fault i make will not make life any easier, nor will it solve your original problem
Posted by MiseryLovesCmpany, 02-13-2005, 05:02 PM
I Emailed support numerous times and got no response... I PMed you and you ignored me, after referring me to support, even though I had already done that... I finally started researching my legal alternatives, posting about that, and THAT got your attention long enough to release my domain name...and when I asked about a refund in that series of emails, oddly enough, you never responded. This is not about *my* ego. This is about your shoddy business practices and your horrible attitude. You thought you could simply stop providing service to all of those in the US, just forget about us, blow us off and focus on your shiny new datacentre (which your US customers helped to pay for). I gave you money last September for a year's worth of hosting. You hosted me for five months. Seems to me, that means a refund is in order, don't you think? After seeing the quality (or lack thereof) of your concern for your US customers, why would I want three months free? My grandpa always said "Fool me once, shame on you. Fool me twice, shame on me." You have my records, my support emails and my file. Now give back my money and don't pretend like I haven't contacted you through proper channels - I sed EVERY proper channel at my disposal before you forced me to resort to flooding this forum and the Aussie forum with the truth about your disgraceful business practices. You fool no one with your protestations of innocence.
Posted by oktagone, 02-13-2005, 05:20 PM
If you requested a refund and you are on a yearly plan, then that is why you would not have been refunded, as we do not offer refunds under this circumstance. If you wish to continue hosting your site on our new network with the additional 3 free months, you can. If you want to take legal action to get your money back, then thats your right and the ball is in your hands.
Posted by ninjabelly, 02-13-2005, 05:25 PM
Hey Greg, Or whoever it may be I contacted you guys about a week ago and haven't recieved a response nor are any emails going to you guys. I sent you a PM id like to continue my year of hosting please get back to me soon.
Posted by VasBV, 02-13-2005, 05:58 PM
Ive sent you a PM oktagone . Small question, I registered on Christmas day, does that mean I get the hosting for one year and plus the 3 months, or is it just the three months?
Posted by ninjabelly, 02-13-2005, 06:27 PM
I have a feeling I won't see anything haven't recieved any sort of response through my numerous attempts to make contact.
Posted by Morpherex, 02-13-2005, 08:01 PM
I hope his new data center fails, crashes, and burns..
Posted by VasBV, 02-13-2005, 08:53 PM
I hope you get banned .
Posted by PersianImmortal, 02-13-2005, 09:43 PM
I am on a monthly plan, I paid Oktagone in advance in late January (after the 22nd) for my February hosting - and I have emailed Oktagone (politely) as well as doing a PayPal reminder for a refund, and so far NOTHING. No response whatsoever. Greg, please stop pretending you have an ounce of customer service in your blood. You are deliberately being obtuse. I have formally asked you for a refund of my monthly hosting of $13.50 for TweakGuides.com, and I have had no response. Please process the refund request, a copy of which has now also been PMed to you, and that will settle our 'business' together.
Posted by oktagone, 02-14-2005, 02:27 AM
Hi PersianImmortal, Your refund will be processed ASAP, hopefully sometime today.
Posted by Iroquois_Pliskin, 02-14-2005, 03:26 AM
Hi All... Oktagone, i wish no fight. I'm representing Snufftherooster.com. we went offline at the begining of the month....now we're not staying with Oktagone, we've already secured alternate hosting. What i want to know is if there's any way we can get our data back? our latest backups are not entirely up to date, and we need that data back. I can PM you details of the CP our stuff was on and all that...we just want our stuff back, can you make that happen?
Posted by VasBV, 02-14-2005, 05:23 AM
Sorry mate, I think the servers were formatted .
Posted by Iroquois_Pliskin, 02-14-2005, 05:30 AM
Naah, we've been in contact with Ezzi....they're not formatted yet...soon though.. Though, i've gotta say...if we DID lose all our data because of this, i'd be quite put out, as we never received ANY warnings prior to the shutdown, and we never received any emails about the shutdown, or options available following the shutdown...nothing at all, just one day our site's up, the next, gone...just gone.. but i'm not gonna jump to any conclusions or say anything mean....i'm just gonna wait for an Oktagone Rep to reply to my question. Last edited by Iroquois_Pliskin; 02-14-2005 at 05:34 AM.
Posted by VasBV, 02-14-2005, 05:59 AM
I would send them a PM and a email.
Posted by pizzaboy_au, 02-14-2005, 06:13 AM
Just for future reference, the onus of data is the clients responsibility to backup and not the service provider, unless they specifically state in their TOS that backups are included in your package. I recommend that you all get offsite backup packages from www.gnax.com or other backup providers. That way when something bad happens, like what happened in this thread, you are ready to rock and roll with another host. I do feel sorry for the clients who are getting screwed in this scenario.
Posted by oktagone, 02-14-2005, 01:07 PM
Yes unfortunatelly the servers have now been formatted. We lost alot of our own data in the process too.
Posted by VasBV, 02-14-2005, 01:29 PM
Hello Oktagone, I was wondering when my hosting will be online? I have sent a PM to you with all my details. Thanks alot.
Posted by oktagone, 02-14-2005, 02:08 PM
I've replied
Posted by Cookster, 02-14-2005, 02:39 PM
Sent you a PM as well Greg, 2 emails and an IM conversation, hopefully this PM will get the site back online.
Posted by VasBV, 02-14-2005, 02:59 PM
So have I .
Posted by ginger_lord, 02-14-2005, 04:16 PM
Hi, Registered just for this thread to see whats happening. I've been a customer with Oktagone.net for over a year and had minimal problems, the odd half an hour of downtime here and there but nothing big. But now my website has been down since Feb 1st and its annoying now. I've sent 4 emails off to the Australian addresses and only had read receipts back. I payed for my hosting to be renewed about 3 days before the servers went down, the money was taken and I havn't got any hosting! Now my sites not a huge company website, just a medium sized small personal/community website, and the last 2 weeks have been a non stop barrage of "whys the site not working?". Any ideas on when it will be back, I would like to stay on Oktagone for simplicity, as I've moved around websites a lot and Oktagone were the best for the money up until now. So any news? Its a shame the servers have been formatted, as the forum I ran had some good stuff in it over the last few days, and being on a 56k, downloading backups was a pain. Edit: Also, my main email address (john@gingerlord.co.uk) was hosted by Oktagone on there hosting, so I never got the "alternatives" email, I would like to stay on, with a similar package and have the 3 months deal. It wont let me send a PM/Email from here however, and I do not have AIM. I can provide details and would like my hosting back asap please. Last edited by ginger_lord; 02-14-2005 at 04:27 PM.
Posted by benleeds, 02-14-2005, 07:23 PM
You haven't e mailed me once. thelodger.net Please transfer the domain name to me, as per 8 e mails I've sent to you. dotdashclub "at" hotmail.com - the e mail I signed up with in January for the monthly hosting plan, not a single e mail to tell me what's happening. I had to get a friend who recommended you to me to forward the e mail that you refer to, that they received, but I never did. Ben
Posted by pixelvibe, 02-14-2005, 07:42 PM
This post is getting out of hand. Lets see if we can hit 100 messages. What's the record for the longest thread on WHT? Greg, I'm still waiting to have my account re-setup on your new servers. I've emailed you twice. Please check your PM.
Posted by hoberin, 02-14-2005, 08:03 PM
Dear Oktagone Support (if you even exist), I have sent you 2 emails about my domain name that needs transferring. I am trying not to send more because I assume you must be totally swamped by hundreds of extremely angry customers all trying to leave as fast as they can just like me! However, GIVE ME MY DAM DOMAIN BACK NOW! This is the start of the 3rd week this site has been down. Now (thanks to many people in this community) I have all my data back, and all except 1 of my sites back up (thanks to dreamhost.com), but I cant get this site back online until you give me access through the new GoDaddy account I made and emailed you, as instructed. I have been nice, and waited patiently, but it has been SIX DAYS since your 48-72 hour time frame. At this point, I am really starting to worry! Please, can you give us any information about how the domain transfers are going? Or how we can help speed them up? This is just beyond unacceptable!
Posted by Iroquois_Pliskin, 02-14-2005, 09:10 PM
Well, i can't say that i'm sorry to hear that you lost data.... I sincerely hope that in the future you handle similar situations to this one in a FAR better way..... For the record, we received NO warning that this was coming, NO notification of what had happened, and NO information regarding our options. Had proper warning been provided, we would have had ample opportunity to make our backups current...as it was, this sudden cessation of service hit us in the middle of a backup cycle, and our most recent backup is over a month old. I think i speak for everyone when i ask you "Why didn't you warn us?"
Posted by jcaruso, 02-14-2005, 09:15 PM
I dont know if this will make anyone feel better, but at least it will give you peace of mind that Oktagone IS doing something. I recently got my account moved/recreated (whatever word you prefer) to the australian servers. It did take a while from the e-mails I sent to oktagone support, but they DID get around to doing it. So yes, I understand your frustrations that you haven't been receiving any responces, but it is inevitable that SOME ONE will be last. So you just have to hang in there.
Posted by oktagone, 02-15-2005, 02:22 AM
VasBV: Check your email. Pixelvibe: Doing yours now too
Posted by hoberin, 02-15-2005, 02:54 AM
Could you at least give me an idea of where I am in the queue?...
Posted by Iroquois_Pliskin, 02-15-2005, 02:58 AM
Oktagone, are you going to answer me?
Posted by pixelvibe, 02-15-2005, 03:21 AM
Greg, you should probably fix your signature. __________________ OktaGone Publishing Network http://www.oktagone.net/ All Sales : sales@oktagone.net New York / Australian Servers If i'm not mistake, you're not in New York anymore Thanks for your help!
Posted by sisif, 02-15-2005, 07:44 AM
Is this board the official 'fix my problem faster' way of enabling domains? I've sent an email 4 days ago, Ive recieved an automatic 'wait 48 hours' email, and still nothing...
Posted by VasBV, 02-15-2005, 07:48 AM
I've just recieved my new info, awesome .
Posted by oktagone, 02-15-2005, 10:18 AM
pm me the email you sent in your requests from. and i'll look into it.
Posted by VasBV, 02-15-2005, 10:23 AM
Oktagone, one small question. I registered on Christmas Day, but got my hosting working just as the new year started, I had one month of hosting. Now, I have been moved to the new datacenter. Do I only get three FREE months of hosting? Or do I get my other 11 months plus the three? Thanks.
Posted by Adam18uk, 02-15-2005, 10:24 AM
I was also unsure about this too. I had paid for a month but only used a few days of it. I was told I only get 1 month free + my paid month, but now im hearing its 3 months for other people. So I'm confused.
Posted by VasBV, 02-15-2005, 10:30 AM
I think its three months for monthly and "OktaGone will honour your paid term, and ******* you on a new server in OktaGone's new datacenter" for yearly. ^^Does that mean I get one free year?
Posted by oktagone, 02-15-2005, 12:40 PM
VasBV: 11 months + 3 AdamUK: For dedicated server clients, you get a full free month of service. Shared hosting clients ($3/$5/$13.50/$22.50/month) get 3 free months.
Posted by benleeds, 02-15-2005, 12:48 PM
Oktagone - please E mail me dotdashclub@hotmail.com - this is the E mail I used to sign up. I can't PM you on here because I've not made enough posts or something.
Posted by oktagone, 02-15-2005, 01:07 PM
Clients who are emailing us from an AOL address; it seems AOL has blacklisted our mailserver *sigh* Until we sort it out, we ARENT ignoring you, please try and contact us from an alternative address.
Posted by oktagone, 02-15-2005, 01:29 PM
benleeds: you've got mail
Posted by phibes, 02-15-2005, 01:44 PM
Greg, I cannot PM you but I have sent 2 emails - I do not with to have my account moved. I have gone into detail in the email and expect you to get back to me to confirm. Original email sent on Feb 9 from an @mnetworks.ca email. Jonathon
Posted by pixelvibe, 02-15-2005, 02:00 PM
Greg, I'm still waiting for my mail
Posted by yourstand, 02-15-2005, 02:32 PM
Yeah me too. If you have so many people working for your company why are so many customers STILL WAITING?
Posted by BigBison, 02-15-2005, 03:38 PM
Quote from WHT rules: I think it's sad that WHT is Oktagone's only functioning method of support. Greg, if your customers would like to post here that their problems have been solved, it's up to them. Please stop posting "check your email" messages in an effort to make your company look responsive. You only come across as someone who doesn't think the rules apply to him. Every complaint I've read in this thread states that multiple attempts to contact Oktagone via AIM, support ticket or e-mail have gotten nowhere and that posting in this thread was a last resort. Your quick replies once they have posted makes it seem like you're only responding to customers who complain in public on WHT. Get your helpdesk working.
Posted by Iroquois_Pliskin, 02-15-2005, 06:40 PM
Still no answer OktaGone? Is this how you treat people that you've railroaded?...ignore them, and hope they'll go away? first service is terminated without warning, and you lie about the cause, then you take forever to address the situation, then you LOSE all our data, then you ignore us?...what the hell is that? you lads suck at business...
Posted by hoberin, 02-15-2005, 06:41 PM
Excellent post Big Bison... Not only that, his very few replies highlight that he has only fixed a very small handful of requests... I would assume that the majority of users are not on WHT or reading this thread, and therefore they are still waiting (just as I am still waiting). AAAAAARRRRRGgggggggg.... !!! Last edited by hoberin; 02-15-2005 at 06:55 PM.
Posted by PersianImmortal, 02-15-2005, 09:32 PM
Not even that. In his reply to me 2 days ago he said he'd process my refund ASAP. To date I have not received the refund (by PayPal) nor any follow up email. Bravo Oktagone!
Posted by MiseryLovesCmpany, 02-15-2005, 09:54 PM
The only way you will make Greg (and his three phantom employees) pay attention to you is hit him in the pocketbook. I highly recommend going on over to WHT Australia and making your presence known. He is already over there trolling for new customers -- if you can discourage those new folks from trusting him with their hard-earned money, perhaps he'll pay some attention to you, if only to shut you up. Since he has made it clear that being a proper businessman or keeping his word means nothing to him, this is obviously the only way to get his attention. That's how I did it. And if that doesn't work, I still have the preliminary research my attorney did about the class action suit. Anyone want it? I already paid the fee to the attorney for it (since some of us believe in paying our bills), so I might as well get some value for it. If you get no other relief, get in touch.
Posted by phibes, 02-15-2005, 10:55 PM
I am awaiting a response (I have sent 2 emails as of today) but will be approaching my next option which is contacting VISA to see if they can help or provide an avenue. If that doesn't work I will push a legal avenue (on principle, not for the $60) . Can someone provide a link to a WHT Australia thread?
Posted by MiseryLovesCmpany, 02-15-2005, 10:59 PM
Here's the thread where I raised trouble: http://www.webhostingtalk.com.au/sho...9&page=7&pp=15 It's been locked (funny, that), but I'll bet you can find another appropriate place to raise heck. Good luck!
Posted by Citriczip, 02-15-2005, 11:54 PM
Thats what i did, i used to pay $126 montly for a dedicated server. To me thats not a small sum of money i can just over look. I just got done filling out the dispute form, hopefuly i can get my money back. But you know one thing that no one has said yet is if they got refunded their money. How many people have actualy got a refund from oktagone?
Posted by Morpherex, 02-16-2005, 03:45 AM
None. Nobody ever will it seems like.
Posted by oktagone, 02-16-2005, 05:01 AM
Do you have anything to back up your wild claims? We've issued over $2000 USD in refunds so far to people via Paypal alone. There is a BIG queue, so if you HAVE emailed us and are still waiting, be patient. If you havent allready, PM me your email that you sent in the refund request from, and i'll see what i can do to track it down.
Posted by ginger_lord, 02-16-2005, 05:11 AM
Thanks Oktagone, My hosting is back up, just waiting on the DNS servers to change and I'm back in action.
Posted by phibes, 02-16-2005, 05:41 AM
I have spoken with Oktagone via ICQ and will be requesting a chargeback from my bank. I will provide the contents of our conversation on request. The basics: My account is an annual account and was renewed in November 2004. The only offer made to me was 3 free months or a 1 week credit and to move to AU based hosting which is not what I purchased. Note that the email they are sending does not outline the 3 months free for annual accounts. I would like to hear from anyone who has 6+ months remaining already paid for to discuss a path moving forward. If anyone else is currently working with the Banks or Lawyers I would be interested in hearing details as well. Please use the email in my signature. As clients and in many cases hosting companies ourselves we need to ensure that companies stick to ethical/moral conduct. This is not about the $60 but about the business model our money is funding. I will be trying to reach past posters on this thread as well. <<< Signatures need to be set up in your profile. >>> Last edited by SoftWareRevue; 02-16-2005 at 10:28 PM.
Posted by phibes, 02-16-2005, 05:48 AM
Oh, I had meant to add some details to the question about refunds. The following is my quote of the posting above to the user 'Oktagone' on ICQ as part of my conversation. You can see his explanation of who/why people have been refunded. (04:14:22) j...: " We've issued over $2000 USD in refunds so far to people via Paypal alone." (04:14:47) OktaGone: Yes, Dedicated Server clients, and people who have opted to ask for the 1 week of reinbursement
Posted by William Palmer, 02-16-2005, 08:12 AM
htt p://gamesurge.net/servers/ Apparently he has enough resources to link a server with GameSurge. I think his priorities are out of whack. :|
Posted by oktagone, 02-16-2005, 08:24 AM
We have had a Gamesurge leaf since 2001, whats your point?
Posted by MiseryLovesCmpany, 02-16-2005, 08:25 AM
For the record - I went to the Aussie forum last night and posted something. Apparently, it has been removed and my posting privileges in that area have been revoked. I guess the Aussies don't believe in freedom of speech the way the Americans do.
Posted by oktagone, 02-16-2005, 08:28 AM
Again, can you clarify what is the problem here? In your situation, you can choose to have 12 months of hosting which you have paid for. If you dont want to continue hosting with us, its your decision, and you can host elsewhere, but since you are simply changing your mind, we are not issuing you a refund. This information is clearly stated on our website, which you seemed to question even though i showed you the relevant pages. We do not offer refunds, unless under extreme circumstances. We have been refunding Dedicated Server clients who had paid last month and this month without any service; keeping in mind, $2000 USD is not alot of money when we had almost 1000 clients, including almost 50 dedicated server clients. Alot of people have chosen to move on, and others have opted stay with us to see how we progress. Also, in regards to your commend on AIM, what do you mean by "Pay someone to change your DNS?" It doesnt cost anything to change your DNS?
Posted by oktagone, 02-16-2005, 08:30 AM
It was deleted by a moderator, probably because your not saying anything constructive. If you have anything constructive to this thread, by all means post it, but if your just going to try and slander us on as many places as you can, then expect posts to be deleted.
Posted by Cloudster, 02-16-2005, 08:31 AM
Open a new thread don't go posting to an existing thread that's on a totaly different topic and it'll stay open. Follow the rules and you'll be fine
Posted by AussieHosts, 02-16-2005, 09:07 AM
I can't find anything that was removed. Possibly it was, if it was offtopic where you posted it. Your posting privileges have not been revoked at all. We believe in freedom of speech, but there's a time and a place to sound off. Do it properly, and folks might listen. Gary
Posted by William Palmer, 02-16-2005, 10:34 AM
Um.... Your leaf was delinked for a long time, but you retained your oper status for whatever reason. It's only been relinked recently.
Posted by MMMedia, 02-16-2005, 11:20 AM
I highly doubt that this is a situation where people are "simply changing their minds. I would suggest that this situation applies for "extreme circumstances". Your sig still says: New York / Australian Servers I was under the impression that all of your servers are now located entirely in Australia. Last edited by MMMedia; 02-16-2005 at 11:23 AM.
Posted by phibes, 02-16-2005, 11:42 AM
I will not continue to debate the facts on this board - the facts are clear by the 67+ pages in this thread and the email you have provided outlining Oktagone's financial ruins in New York. I would be happy to provide this email to anyone who did not receive it note that apparently there is a typo about the credits which has not been corrected as it applies for 3 months even on yearly accounts. Oktagone made a business decision to no longer provide a service which they had agreed to provide by accepting payment. Please see my note on page 66 of this thread for further information. Anyone with 6+ months remaining on a US based account who does have use for Australia based services please contact me. <<< Signatures need to be set up in your profile. >>> Last edited by SoftWareRevue; 02-16-2005 at 10:27 PM.
Posted by BigBison, 02-16-2005, 02:04 PM
Wow, that's outrageous! You cannot provide this person with the service they paid for, which was a server in New York on Ezzi's network. As you cannot provide that, you can't blame the customer for "changing their mind". Had you paid your bills to Ezzi, phibes would still have a server up and no reason to demand a refund. Offering to transfer someone's account to a different server in a different DC (which isn't operational yet?) on a different continent does not count as "providing the service paid for". In this case, pointing at your TOS and claiming no refunds because this isn't an "extreme situation" amounts to highway robbery, and if you were getting advice from an attorney I'm sure they'd tell you to issue the damn refund. The customer changed their mind, indeed! Damn those disloyal customers! After everything you've done for them...
Posted by pixelvibe, 02-16-2005, 03:27 PM
Greg, I am still waiting for my email. You said you were working on it the other night.
Posted by Cookster, 02-16-2005, 03:59 PM
Well, I got my email back, it took the conversation in this thread, 1 PM, 1 AIM Convo, 3 Emails - now my Panel is back up and just waiting for my DNS to update so my websites are back online (I hope). Yes I did lose all my information, fortunatly I keep my own back-up's and at most all I lost was 1 hour's worth of time to be spent re-customizing, uploading, and updating my sites. This was a big fowl-up on Oktagone's part, I hope you guys get your situation's fixed as well. If I was running anything more than 2 personal websites, I would probably switch to another host. But I'm going to wait it out through my 3 free months before I make any conclusions on what to do. I've only had 2 issues with Oktagone, the first was them charging my CC and not putting my websites up right away (but was compensated and apologized to later), and then this whole ordeal. What I can say though, is this new Data center had better be much smoother than the previous one.
Posted by phibes, 02-16-2005, 04:09 PM
I'm glad to hear you can now see the light - However, one thing you said strikes a chord with me - you mentioned checking out the service for 3 months (for 'free'). This same offer was suggested to me by Oktagone last night but my question was what if in 3 months I decide that this Austrlian service is not what I want? Do I have the option to get my 9 remaining months back? The answer was simply no. Therefore it is not an evaluation period as an evaluation requires you to have a choice at the end of three months where you can walk away without incurring a loss. <<< Signatures need to be set up in your profile. >>> Last edited by SoftWareRevue; 02-16-2005 at 05:02 PM.
Posted by BigBison, 02-16-2005, 04:11 PM
OK, I hate this disclaimer, but there are lots of new posters in this thread who haven't read my thoughts on this: IANAL. That should go without saying, if I were my posts wouldn't have smilies and colorful language, my siggie would end in "esq." and there would be an URL for my law firm. What I am is an educated consumer and business owner with a law firm on retainer. I am not an Oktagone customer. If I were, I wouldn't take this "all sales are final" crap for a second, and this post will explain why. For those who haven't seen me post this a dozen other times, if you are a webhost and don't want my negative comments in your thread, don't lie to your customers. Nothing personal, I just can't help myself and even find it relaxing. Lapping Simply put, (over)lapping is when a fraudster uses advance payments for future services to cover current costs. If a fraudster is selling investments as opposed to services, such a scam is called a "Ponzi scheme." Read vektorius' post: http://www.webhostingtalk.com/showth...55#post2841155 Accepting payment for services which couldn't possibly be offered on Feb 2 gives the appearance of impropriety on this issue. This is why when many webhosts encounter difficulties, they cease taking new customers until the problems are dealt with -- to avoid the appearance of lapping. In this case, Oktagone is on public record stating the existence and amount of unpaid debts to Ezzi. There's also the matter of a DC that's under construction, meaning there are yet more bills coming due at a time when many customers have righteously left Oktagone. It is certainly understandable why, in light of this, customers who have pre-paid for services may want to move on and also why they may want a refund. Bait and Switch If this were merely a case of service interruption, that could be taken care of by a clause in the TOS. However, in this case the services which were paid for in advance are no longer available. The servers Oktagone's customers signed up for were built by Ezzi and hosted on Ezzi's network, Ezzi being a known quantity with over a decade of industry experience. Now, customers are asked to accept a move to different hardware on an entirely different network in a DC that's under construction, without any track record. If I have primarily US visitors to my site, why would I want the added latency of hosting it halfway around the world? Thus, the pricing has remained the same but the product now has less value. Free months given in appreciation of brand loyalty don't factor into this equation. Traditionally, bait and switch applies to products which are "sold out" leaving the consumer with a higher-priced alternative. In the case of webhosting, we have to look at the value of the service provided. Is the hardware better now? Is there more bandwidth? Oktagone's defense could be that the new servers in the new DC represent a better value for its customers. The reality of recent events makes it too easy for a customer to rebut that argument, by stating that the "new and improved" servers really aren't, and amount to a cost-cutting measure for the sole benefit of Oktagone's cashflow. Pointing to an "all sales are final" clause is absolutely inappropriate when the nature of the item sold has changed substantially since its purchase. Refusing to give out refunds to disgruntled customers in this case gives Oktagone the appearance of impropriety as I've outlined above. Their obstinate refusal to issue refunds certainly appears fraudulent to me, either as lapping or as a bait and switch. Very good point.
Posted by MMMedia, 02-16-2005, 04:16 PM
Well said, and explained BigBison.
Posted by Cookster, 02-16-2005, 04:28 PM
Yes VERY well said BigBson. But my annual term was practically over. So really it is 2 free months of hosting I am recieving for my 1 month of down time. This will give me sufficient time to a.) Compare hosts, b.) Prepare for a move if necesasry, c.) evaluate Oktagones present and furture stance towards customer care, instead of just cutting my losses and dealing with down time. There can be no more losses than what has already happened, it can not get any worse, only stay the same or get better. Oktagone has already lost me as a positive referance for their services, but I am still giving them the chance to keep me as a recurring customer, even if the chances are _very_ slim. Last edited by Cookster; 02-16-2005 at 04:33 PM.
Posted by BuzzServ, 02-16-2005, 05:22 PM
From the West Australian Fair Trading ACT 1987 From The Commonwealth of Australia (Federal) Trade Practices ACT 1974
Posted by pixelvibe, 02-16-2005, 05:50 PM
Greg, can you clarify something for me. 1. If I paid for a year, will I still be honoured with the bonus three months? Or do I just get the remainder of my term with no compesnation? 2. You said you were working on my case, and I'm still waiting.
Posted by BuzzServ, 02-16-2005, 06:27 PM
For those that want a refund this may be of interest. This is quoted from the West Australian Department of Employment and Consumer Protection. http://www.docep.wa.gov.au/cp/dev_pu...es/refund.html I think that the second item fits the bill. *the item is not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample shown. The customer has a right to a refund for a breach to that section and they also have the right to choose a refund or take a replacement. Not to have the replacement forced onto them. It is the customers choice.
Posted by MiseryLovesCmpany, 02-16-2005, 09:31 PM
Welll...the host I paid for went offline with no notice because they hadn't paid their bills, lied to me about the reasons and the time frame for repairing the problem, and didn't do anything to resolve the situation until I started creating a ruckus in public. If you don't define that as 'extreme' Greg, I pity the unknowing souls who are handing their hard-earned cash over to you now. Actually, I pity them anyway...
Posted by phibes, 02-16-2005, 09:42 PM
I am quite pleased (and think the moderators should be as well) with the solution oriented direction this thread has moved towards in the last 24 hours. I am hoping that Oktagone can see the legal but more importantly the ethical problems with the approach they have taken up to this point. I would again ask that anyone who wishes to help or has 6+ months remaining in a US Oktagone account get involved in finding a solution to this problem by contacting me. We are stronger together. <<< Signatures need to be set up in your profile. >>> Last edited by SoftWareRevue; 02-16-2005 at 10:26 PM.
Posted by PersianImmortal, 02-16-2005, 09:48 PM
I think if anyone took this to court it would be a victory against Oktagone, so really it's now up to someone who can demonstrate substantial inconvenience/costs from Oktagone's actions, and/or a Class Action to take this to the next step. I am amazed and confounded at just how badly Oktagone (Greg) is still perfoming to this day, with their "we don't give refunds" crap, and with the general lying about processing refunds and still not a refund to me or anyone else here to prove that they are. More importantly, it doesn't matter how good their new Datacenter is...if it's going to be run by Greg and his crew I doubt the service will be any better than before. These guys are not businessmen, they are con artists.
Posted by BuzzServ, 02-16-2005, 10:10 PM
Your best avenue of legal action would be via the ACCC "Australian Competition & Consumer Commission" and The "West Australian Department of Consumer & Employment Protection" Here are links to their complaints pages. http://www.accc.gov.au/content/index.phtml/itemId/54217 http://www.docep.wa.gov.au/default_c...p&menu=menu_cp The ACCC has a number of complaints forms. To download the WA complaints form http://www.docep.wa.gov.au/forms/cp/...%20Rev%201.pdf
Posted by Cloudster, 02-16-2005, 10:14 PM
They won't do anything mate
Posted by BuzzServ, 02-16-2005, 10:24 PM
They will if they get a few complaints. I have dealt with the ACCC before and they were actually quite swift in their response. You just have to be professional in your dealings with them. If you jsut go in making wild accusation then they won't be able to help but if you lay your evidence down infront of them in a structured and professional way they can cause some serious damage. Each complaint is dealt with on it's merits though. Last edited by BuzzServ; 02-16-2005 at 10:27 PM.
Posted by MMMedia, 02-16-2005, 10:47 PM
You are saying that the Australian government agency in charge of overseeing these sorts of situtations is going to do nothing? What is your backing information and credentials to say this is so? Do you have any knowledge of cases that are similar that have been brought that you can point to, that resulted in no action? It is easy to give a one liner answer without backing information. Back it up and your post may have credibility. And right now afer reading the AU boards and how a number of posters agreed with Oktagone that the US boards were "blowing things out of proportion", and "exaggerating".. I don't give one ounce of credibility to your statement. What part of not paying your bills do the AU boards not understand? Or not informing your customers that you are not paying your bills and the servers will be turned off and formatted? Oh and I lied about sending someone over to fix some imaginary problem? After reading this thread and just Oktagone's responses.. do you still think it is correct for the AU board to have closed the thread with the impression that the US board is fabricating, exaggerating and blowing things out of proportion? Forgive my rant but this thread takes the cake in terms of a "bad host". This goes beyond bad host and staggers full force into criminal host. Last edited by MMMedia; 02-16-2005 at 10:54 PM.
Posted by Cloudster, 02-16-2005, 11:23 PM
I had an experience with the Office of Fair Trading in Queensland (similar to The West Australian Department of Consumer & Employment Protection) and they didn't assist in sorting out the issue at all and they didnt really seem to care. In the end I just let it go and moved on. Also it'll be hard to prove that the service isn't being offered as arent they offering hosting in Australia now?? I havent read this entire thread only bits and pieces but from what I gather is: - Oktagone couldn't pay their US hosting bill - Oktagone have offered all affected hosting on their AU servers? Also why can't those clients who had servers with Oktagone go directly to Ezzi and lease it directly from them? It might be a little more expensive but you'll have access to your data. Sure Oktagone stuffed up BUT perhaps its time to move on? Sure if you feel like going to the govt. agencies that handle this sort of thing by all means go for it, just dont get you hopes up.
Posted by phibes, 02-16-2005, 11:40 PM
I would agree that most of these organizations are limited, under staffed and over worked. However anyone who spends several days investigating and following up with these organizations or watching these threads hoping for money is 'barking up the wrong tree'. From what I have seen this thread and those who have contacted me already is that they are not all clients looking for refunds but instead people who see that the business model Oktagone has used to make money looks bad on the entire hosting industry. I am still looking for additional people to work together on this. ps - I have added my signature officially to my profile so I hope that meets the rules of the board (I think it does).
Posted by MMMedia, 02-16-2005, 11:40 PM
It is a bit more serious than "stuffed up". It is a bit more serious than moving on when Oktagone registered everyone's domain names in their own name. It is a bit more serious than what you are presenting. A number of US clients signed up with the thought that they were buying space on US servers. Renting to own on US servers. Ezzi has no obligation to do anything for these customers and the fact that they did do much more than called for in this situation just calls attention to the fact that they run a business that you can trust and Oktagone runs something akin to a sham. Oktagone took people's money with the intent to defraud them. How can you not see that? You think it is time to move on when you can't get your own domain name that you paid for nor the service you paid for a year in advance? Just move on? Perhaps people in AU are used to being hosed like this. Perhaps it is time for the AU board to recognise what has gone on here and open that thread again so unsuspecting AU customers don't get taken for a second ride down the primrose path by Oktagone with his talk of a shiney new datacenter and 100% Aussie owned servers. He did it once.. with little to no remorse. What make you think the AU board public is less suseptible of his tactics? We will never know because the AU board decided that the thread be closed, because it is not the support forum for Oktagone. Perhaps they should have kept it open as a warning? Just my thoughts.. take em or leave em. Last edited by MMMedia; 02-16-2005 at 11:44 PM.
Posted by BuzzServ, 02-16-2005, 11:58 PM
The people i have helped during this situation have all been US based and basically don't want to be hosted in Australia as this is not the service that they signed up for. I'm sure it would be the same situation if Australian customers signed up for higher priced Australian servers and were told sorry but you are being moved to US servers. The other aspect is that most have suffered a finacial loss of income due to their sites being down and in quite a few cases not being able to transfer away to another host due to their domain name not being released. This loss of income if "proven" can be compensated for no matter what any refund policy etc may state. This can be either by a settlement or via legal action. This is why businesses should carry liability inssurance although not paying bills to EZZI would never amount to a successfull liability claim from Oktagone to cover this situation.
Posted by AussieHosts, 02-17-2005, 12:24 AM
I'll make use of the invite in your signature to point out where you are wrong. Those affected by the Oktagone issue decided to gate crash a thread in a "Running a Web Hosting Business" discussion area, in a thread about a datacentre build out. That is a useful as posting a request for web hosting here, in the section of WHT where it is on topic to discuss provider outages, etc. The "AU board" has done nothing but close off a thread that had gone off topic. Off topic for the section of the forum it was in. Topics are set for sections of forums for a reason, and the gate crashers have to abide by that. WHT-AU also has a "general discussion" area. Where anything relating to web hosting is on topic. Getting the picture...? You guys haven't had an easy time, but nobody is denying your right to complain. Just do it properly, or nobody will take you seriously. Gary
Posted by AussieHosts, 02-17-2005, 12:32 AM
Hopefully the Australian government offers more assistance than we get from the US when trying to get a US based provider brought to justice. Webreseller.net stole some money from us last year. We cancelled a server, and true to form (we should have listened to previous complaints) they continued to charge our Visa and refused to return the stolen money. The BBB can't touch them, and the two or three gov't agencies we got in contact with told us we'd need local legal counsel or perhaps to try the Police. With the ACCC, and the Office of Fair Trading here, they are quite oblivious to web hosting and to who has jurisdiction over web hosts. Consumers are offered very little protection unfortunately, simply because nobody understands what we do. So I couldn't see anyone from overseas with a complaint around the $100-200 mark being very successful, unless as someone mentioned above, there was an absolute flood of complaints about a particular provider. Then they might set about trying to work it out. Gary
Posted by MMMedia, 02-17-2005, 06:07 AM
Aussie Hosts, I can only go by my impression when I read the thread over on the AU boards. I am left with the same impression when reading your response here. You refer to the people that have been affected by Oktagone as "gate crashers". It would have been simple enough to split the thread and move the posts that you deemed as such to another thread in General Discussions. The mods here have moved posts, merged threads etc . Is that not an available function on the AU boards? I find it odd that Oktagone was allowed to continue to promote his "new business" on your forums, when anyone reading through this thread can see that he is unscrupulous, and a fraud. I find your statement "do it properly, or nobody will take you seriously" to be rather offensive. It gives the impression that you wouldn't take the situation seriously even if it was in the correct forum. You also state "you guys have had a hard time of it". Do you think that this new datacenter will suddenly change Oktagone's business practices? Do you seriously think that Australian consumers are going to be exempt from this happening to them? Regarding the ACCC, as I stated above, what are cases that are similar? Your case though tragic in itself, as described by you is not the same as what has gone on here.
Posted by AussieHosts, 02-17-2005, 06:27 AM
>> You refer to the people that have been affected by >> Oktagone as "gate crashers". Actually, the gate crashers made that implication themselves. "Went there and ran amock" or similar, were the words used. I was just making light of it. >> It would have been simple enough to split the thread It would have been easy enough to post in the correct area, yes? >> I find it odd that Oktagone was allowed to continue to >> promote his "new business" on your forums That has been dealt with. We're not the enemy. We just run a good forum. >> It gives the impression that you wouldn't take >> the situation seriously even if it was in the correct forum. It should give the impression that if it was done properly, it would be taken more seriously. Again, I am still just referring to the whole "posting in the wrong area" thing. Don't try to imply that I am showing a lack of concern about the incidents themselves. >> Do you think that this new datacenter will suddenly >> change Oktagone's business practices? Only time will tell. >> Do you seriously think that Australian consumers are >> going to be exempt from this happening to them? Of course not. AU consumers will continue to get stung occassionally by US providers, and vice versa. >> Regarding the ACCC, as I stated above, what are >> cases that are similar? I don't know of the ACCC getting involved with a single web host provider complaint. Possibly they have, but it has either been at the very top or very bottom end of town. The Office of Fair Trading were who I was predominantly referring to as being next to useless in web hosting matters. The TIO should, in my opinion, take the reins but they wouldn't know a web server from a washing machine and have their hands full enough with the dodgy ISP's. That doesn't leave many options for AU consumers, so they need to be very careful with who they choose as their service provider. Gary
Posted by sprintserve, 02-17-2005, 07:10 AM
I think this has far exceeded an outage discussion. Please start a new thread in the right forums to discuss your rights, legal actions against the said host, or to discuss policies of other forums etc.