dinix migration

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Posted by Project X, 03-23-2005, 01:16 PM
Dear Valued Clients, We are excited to inform you of the migration between Dinix and Webhostplus will commence this Friday, March 25 towards the evening time. Please refrain from making any updates or changes during this time as the servers will not be active till migration has completed. Do keep in mind that Dinix and Web Host Plus will do everything possible to keep downtime to a minimum. Some data will be migrated through our networks and some will be moved physically. We will be available by phone and live chat 24x7 during this time for any questions you might have. You will be notified immediately by email once migration has completed and would like your feedback on any outstanding issues or concerns you might have. Feel free to contact us toll free at (877)-467-8758. Thank you for your patience and support during this time. We are proud to have you join the Web Host Plus family, thank you and have a pleasant day!
Posted by aodat2, 03-23-2005, 01:23 PM
Ain't this suppose to be in the Announcement part of this forum???
Posted by redundanthost, 03-23-2005, 01:25 PM
I was thinking the same thing when I read the thread the first time
Posted by Project X, 03-23-2005, 01:31 PM
ok, let me rephrase that... dinix clients... make your backups now! i dont represent dinix.
Posted by Maxo, 03-23-2005, 01:41 PM
Seems like people did not understand the idea of the post. Good Job. Even though I am not Dinix customer, I am sure that information/advise will be appreciated by their clients on here.
Posted by matriarchy, 03-23-2005, 01:53 PM
ARGH!! We just got TWO DAYS notice of a major server migration that will result in ELEVEN HOURS of downtime. I called Dinix... they just got told, too, by their new owners, Webhostplus. I pity the Dinix techs, they are going to take a lot of heat for a move that should have been announced at least two WEEKS in advance. I called WebPlus and was told I "should have made preparations." How? I wasn't given a move date. I *was* promised ample lead time to make an announcement to my clients. Now it's a major holiday weekend... clients are on vacation, their kids are out of school on Spring Break. My support techs ALL have family plans for what should have been a quiet weekend with minimal activity. This will look like ill-planned emergncy move to all of my clients... and IT IS. I was going to stay with Dinix because the IPs were staying the same and they wete keeping the Dinis support techs. I was going to give Webhostplus the benefit of the doubt and see how they did. THIS is how they handle a move, with all their "acquisition and migration experience?" They also apparently fired "Bailey" who was the only consistent support voice for Dinix clients on their forums. Mike Gold, you are a liar and an incompetent technology manager. On 2/24/05 in the Dinix forums, you stated: "- What is the "worst-case scenario" length of that anticipated downtime? A- Absolute worst case scenario would be physical move over night with 6+ hours of down time, and plenty of notice." Now I am looking at 11 hours or more, your techs are not able to TELL me whether my VPS accounts will be moved physically or over the network, and you couldn't manage to announce a move date with more than 2 days lead time. And you need to train your techs to handle angry clients. Instead offering me ANY kind of solution, your tech BLAMED ME for "not being prepared" for an unannouced Easter weekend move that you didn't even tell Dinix about. Now I am not only angry, I feel litigious.
Posted by mr_wuss, 03-23-2005, 01:59 PM
Dinix had such a good thing going, and now they ruined it..and thier reputation that lead to much of thier customer base.
Posted by matriarchy, 03-23-2005, 02:05 PM
Hey... some of you VPS hosts oughta run a "DINIX EMERGENCY MOVE SALE." I will look for posts in the offer forum. :-)
Posted by matriarchy, 03-23-2005, 02:07 PM
I would say that WebhostPlus ruined it. The Dinix folks had to deal with the illness of an owner, and sold the business to a company that promised to employ their techs, keep their name, and support their clients.
Posted by Project X, 03-23-2005, 02:09 PM
this is why i switched to servint well before this happened. i cant believe that they would give ppl only a two day notice. thats barely enough time to do DNS changes. we are in the process of trying to move the other boxes over to fastservers.net but we had NO idea that it would be such an emergency. well, for those of you who i personally warned weeks ago.. i hate to say i told you so.. because this sucks. i have heard nothing but bad things about the new company, including mike gold. i hope what i have heard is wrong.
Posted by aqi32, 03-23-2005, 02:50 PM
i moved anything important away from dinix ages ago, but i do still have my mother's vps there with about a dozen static sites. Speed had improved and i don't generally need any support so was happy to leave those in place, but i heard VPS will also expect downtime, when previously they said there would be next to no downtime for vps!! As lauren put it, 48 hours is tricky for buying a new vps, setting up nameservers and all other domain dns. I may just move her sites over to my ded
Posted by ldcdc, 03-23-2005, 03:05 PM
I hope so too, but only time will tell what's in store for Dinix...
Posted by Coach, 03-23-2005, 03:15 PM
A site migration to different servers can easily be done without making changes to the site DNS and without downtime if it is done properly on the host's end.
Posted by Project X, 03-23-2005, 03:22 PM
they bought the servers. they are physically moving servers from GA to NJ. aside from the pack up time, the load up time, the drive time, the reinstall time and the reconfigure time, what about if things go wrong, as they always do? doing this on a weekend only means that in most cases, vendors are NOT going to be available. and isn't it EASTER weekend? good lord. i cant imagine who came up with such a bad plan. what about those ppl who have SSL? what about those people who want to MOVE out? they timed this announcement in such a way that no one will have time to do that. basically everyone is GUARANTEED downtime no matter which way they go.
Posted by aqi32, 03-23-2005, 03:29 PM
i wonder what totalchoicehosting has to say about this?
Posted by aqi32, 03-23-2005, 03:33 PM
they said at the start that dedicated servers woudl experience like 13 hours downtime, but they said cps would not. I can't get an answer from anyone in authority that can confirm or deny this!!
Posted by Kaith Sutai-Rustaz, 03-23-2005, 03:47 PM
Well, now we know just how "valued" we are. No one at either Dinix or WebHostMinus is available to anser a phone now it seems. I get the "pleasure" of dropping everything, trying to contact all of my clients and resellers to let them know about this, verify all backups, etc, in 48 hours. Hey, who needs sleep right? Thank You WebHostMinus for the professionalism and advance notice.
Posted by aqi32, 03-23-2005, 04:24 PM
Doug answered my ticket and confirmed VPS will also be down for 11+ hours!!! right, so i'm moving my mum's sites and cancelling the vps.
Posted by Kaith Sutai-Rustaz, 03-23-2005, 04:43 PM
April's bill better be on them, because once I get done issuing credits to my clients, I sure aint gonna have anything left to pay them with... Anyone who things 48hours is enough time to do this professionally in is nuts. We were promised at least a weeks notice. Thats at least 5 days. Not 2.
Posted by mgold, 03-23-2005, 04:44 PM
Hello, my name is Carl from Webhostplus. Please direct all questions regarding the migrations to me and i will answer any questions or concerns you might, thank you.
Posted by aqi32, 03-23-2005, 04:53 PM
why were we told vps would not experience much downtime and now it's 11 hours? why was the promise of one week's notice not upheld?
Posted by mgold, 03-23-2005, 04:53 PM
I agree that 7 days is not a sufficient amount of time for notification. Believe me we at Webhostplus are just as frustrated as you guys are!!! All VPS was supposed to be migrated over the network with almost no downtime that is correct. This was all depending on Edeltacom which due to hardware disagreements has forced us to move on Friday in one shot rather then the 7 day migration we were expecting moving clients over our network. Edeltacom has put us all in this position and we are trying as best we can to deal with what we have on the table at this point.
Posted by aqi32, 03-23-2005, 05:02 PM
7 days would have been fine, 48 hours isn't
Posted by Project X, 03-23-2005, 05:05 PM
it isnt SEVEN DAYS, it is less than TWO days!
Posted by birdchild, 03-23-2005, 05:13 PM
Edeltacom is your responsibility not ours . I suggest your legal team bring the necessary pressure on Edeltacom to correct this costly error.
Posted by Kaith Sutai-Rustaz, 03-23-2005, 05:24 PM
The issues between DINIX/WHP/EDC/Etc are their concern...not mine, nor my clients. I believe in treating my clients as the valuable part of my business they are. My upline providers have rarely done the same by me. They have treated me like a number, and a small one at that. That is why I left Data393 for Dinix. I finally spoke to someone at WHP. I was not left with a happy feeling. The fact that ED said you must be out by Sunday is YOUR! problem. The fact that situation is going to impact my business, my reputation and my bank account is mine. I am left feeling betrayed, rushed and angry. Heres a solution: April Hosting is on WHP. I'd also like to have the reliability of my off-server backups checked today, all 200 accounts worth. Some peace of mind knowing that come Saturday my data will be there will go a LONG way.
Posted by aqi32, 03-23-2005, 05:29 PM
i would urge people to fully backup everything themselves, i don't recall who it was but after a hardware failure Dinix restored backups which were 6 months old
Posted by Kaith Sutai-Rustaz, 03-23-2005, 05:53 PM
I've just put in a ticket for a testing and verification of my off-server backups. I now have 1 cancelation as a result of the "unprofessionalism of doing a move of this magnitude on such short notice on a holiday weekend."
Posted by Project X, 03-23-2005, 06:02 PM
i know that rus offers backup service very cheap. i forget his screen name because he changed it. but you can find him easily. i would get backups right away.
Posted by mgold, 03-23-2005, 06:17 PM
Yes I agree that it is our responsibility but there is nothing more that we could have done and this is what we were left with. Again, we are working closely with Dinix to make this move as smooth as physically possible and are prepared to accommodate the Dinix client base. The only downtime will be the physical move of the equipment into our Datacenter. We will have the same IP's, servers, and even racks to ensure minimal downtime. is it unfortunate there is only a 48 hour notification yes are we doing everything we can to keep our future customers yes. We are even keeping most of the Dinix technical staff to continue the great job they have done with technical support.
Posted by matriarchy, 03-23-2005, 06:36 PM
I don't want a month of free hosting... I want to keep my clients! The lifetime value of my clients is vastly larger than my monthly server fees. When I talked to the Webhostplus tech on the phone... he told me that you planned to move last week, but were delayed. You didn't announce that plan, either. The guy on the phone seemed to be presenting that to me as a good thing. If you had announced it THEN, we would have had more notice for THIS move date. When I didn't buy that lame excuse, he blamed me for not being pepared. That, on top of the short notice, has me livid You announced the purchase of Dinix February 13th. We have ALL been closely watching the Dinix forums and asking when the move will be. You bragged that you bought out 12+ hosts in the past year. You should have had a move date ready MUCH sooner, with a longer lead time for us, and you would have locked ED into the plan legally. You waited to long to move, and didn't warn us at all. Now ED has you over a barrel, and we will be the ones paying for it.
Posted by JenniH, 03-23-2005, 06:37 PM
>> why were we told vps would not experience much downtime and now it's 11 hours? << Yes indeed... we were told pretty much no downtime for VPS. And now this? If it's true it's a DISGRACE. If it was going to be a long outage, they should NOT have tol dus that there would be virtually no downtime for VPS. Had they said 11 hours weeks ago, we would have moved sites out by now. Now we are stuck. I'm going to check up on this: exactly what words they used and what words they are using now.
Posted by aqi32, 03-23-2005, 06:39 PM
am i correct in understanding that there has been some disagreement between webhostplus and edelatacom that has caused the abrupt move?
Posted by JenniH, 03-23-2005, 06:45 PM
Here we have it... posted by abrecher of Dinix on 15th Feb 2005: " I can tell you that VPS customers should have almost zero downtime since we can migrate VPS accounts very easily from server to server" It could hardly be more clear. The sort of statement you build plans around, or not. Surely, surely they can't come up with 11 hours now, at the last minute? Surely no decent host would do that, having categorically promised the above?
Posted by aqi32, 03-23-2005, 06:49 PM
yup i asked doug how much if any downtime vps servers would experience as we'd, as you referenced, had been promised none, he confirmed 11 hours i've moved 12 websites off the remaining vps to my ded, 8 to go
Posted by JenniH, 03-23-2005, 07:00 PM
So let's be straight.... we are told no downtime. We are told no downtime in a clear unambiguous way. Then suddenly, we are told with 48 hours notice that the move is happening, and there WILL be downtime, and a LOT of it. What sort of host would you call that? Good Average Bad Terrible I know which I would pick. Did they not even give you an excuse for this (not that it's excusable, because it isn't).
Posted by aqi32, 03-23-2005, 07:06 PM
nothing other than what mgold (carl) has said above, that because of some issue with edeltacom their move has been suddenly brought forward to this friday not giving them time to move the vps servers over the network. I think i would choose the same as you
Posted by JenniH, 03-23-2005, 07:22 PM
>> not giving them time to move the vps servers over the network << So why aren't they doing it now... like the clappers! They can move a pretty good number of VPS's in 48 hours!
Posted by aqi32, 03-23-2005, 07:37 PM
yup!! they could!! i think they knew about this for longer also becuase russellr found out from a friend that it was happening this friday, the email was sent out AFTER he posted http://www.dinix.com/forums/showthre...=2551#post2551
Posted by Project X, 03-23-2005, 07:38 PM
this is a total mess. this industry is a total mess. i can not believe how companies are so willing to f### people over without any regard to their client's clients! if the truth be known, ill bet they waited so last minute to screw people out of being able to move to a new host. leaving them NO time to do so. now you are guaranteed downtime no matter where you go to. they figure youll just stick with them since it is easier.
Posted by aqi32, 03-23-2005, 07:45 PM
hehe, you know what's just made me laugh: nothing exciting about it
Posted by JenniH, 03-23-2005, 07:47 PM
Why do they have to come out with that stuff.... it just adds insult to injury. I'd rather just read the fact, than have that garbage around it.
Posted by Project X, 03-23-2005, 07:53 PM
i just called edeltacom and they claim to know nothing about any of this... boy this is a real professional operation theyve got going on here...
Posted by Kaith Sutai-Rustaz, 03-23-2005, 08:02 PM
1 account gone...1 more threatening legal action if their site goes down....someone tell me again why I work for myself? Must be all the Tums I can write off my taxes.....
Posted by Project X, 03-23-2005, 08:13 PM
unless you have a 100% uptime guarantee, they have no basis of suing you. everyone HAS known this move was coming, why wait til the last minute. you should have known you were going to get screwed.
Posted by ldcdc, 03-23-2005, 08:15 PM
Kind of what I was thinking... Good to see that their marketing/propaganda team is still doing a good job. I'm sorry for all the Dinix customers. I really am. On another note, one person's unhappiness, another person's opportunity. Let the signatures do their jobs! Last edited by ldcdc; 03-23-2005 at 08:18 PM.
Posted by Kaith Sutai-Rustaz, 03-23-2005, 08:29 PM
"you should have known you were going to get screwed." I'm starting to think that is just how webhosting works. I've been doing this for 5 years, tried to be honest, open and aboveboard with my clients. In that time, Every host I've had has merged, sold, or gone under.....or flat out ripped me off. I'm sadly getting tired of it.
Posted by Project X, 03-23-2005, 08:41 PM
when i sold off my clients last year, no one even knew it happened. it was that seamless. sure, it wasnt a gazillion accounts, but still. if i can do it, and im just me, why cant they?
Posted by ChrisLM2001a, 03-23-2005, 09:08 PM
Glad I got away from them when I did. Only a 48hr notice before a major migration, with an 11hr downtime window???? Crap, you know there will be issues after the migration so the services are going to be up, down, up, down longer than 11hrs. Just shows folks that they need a spare account for emergencies/DNS/backups from another host from a different datacenter. Chris
Posted by mgold, 03-23-2005, 09:44 PM
Again the only reason this is occurring this way is because of Edelta.com. Originally you were not supposed to have downtime but do to their lack of cooperation we must proceed in this manner. Now I am trying to be honest and open and am just getting shunned for it for no apparent reason. I understand your all not satisfied with this sudden downtime, but why cant we all work together on getting past this and starting a fresh relationship? Webhostplus is known for its good customer service and responsiveness. You can say what you want but we have done a number of migrations this year and as you all know there is no such thing as a flawless migration. We have done all we could like purchase the ip's, server equipment, and actual cabinets to minimize downtime. I just dont understand the point of making snooty remarks and disrespectful comments as its just counter productive. We are excited to inform you of the migration between Dinix and Webhostplus will commence this Friday Why is this viewed as "insulting" to some of you? We are excited as we will be expanding our customer base and services that we offer coming closer in becoming one of the top hosting companies in the world. I know this all means nothing to you all and you will just copy and paste a quote from this and make fun of it so... thanks to all of those who have called and emailed with their support.
Posted by Tekerz, 03-23-2005, 10:10 PM
Yeah, I don't know but 11 hours of is quite a bit of time. I think the VDS transfer thing really comes down to them not wanting to pay for all that bandwidth when they have a truck (or trucks) to move all the servers already. I mean this stuff where Web Host Pros claims eDeltacom isn't cooperating sounds kind of shadey (heres a hint: If you pay eDeltacom the extra $$ for the bandwidth and for the real estate then you could have moved over 7 days as stated and/or transferred the accounts via the network). I mean that's what it comes down to you pay for your space and your bandwidth and you decide when you will migrate there really isn't anything else to it. I think this whole thing is quite sad actually. Dinix was really awesome for so long. I don't know that much about Web Host Plus but from the looks of their site (writing and design) and from the way this is being handled that things aren't going to turn out well. You'd think a business that wants to buy web hosting business making 25 million a year could afford a better website. Their current design reminds me of a guy with a reseller account. I'm not trying to bad mouth anyone I'm just stating my opinion.
Posted by Kaith Sutai-Rustaz, 03-23-2005, 10:18 PM
Mike, We were told we would have advanced notice. We got crap. You say ED told you to have everything out by Sunday. But someone called them and they claim to know nothing. Dinix staff are claiming to have been just as surprised as we are. Someone here is lying to us. Maybe it's Dinix, trying to save face. Maybe its ED trying not to look like the bad guy. And maybe it's you, trying to string us along. I honestly don't know. Here is my position: I have already lost 1 customer over this situation. I hate surprises of this nature. I am now in a save my business mode, since I am unable to verify if my off-server backups even exist. If that POS Blade that holds my customer base fails to come up, I am out of business. That is NOT acceptable to me, or my clients. Your post above me is insulting, and minimizes things. It's nice that you have migrated others. We're not them. Tell me, and all those reading, what procedures you have in place should the worst occur. You are packing this equipment into a vehicle and driving it from 1 location to another. What if the vehicle is in an accident? What if the equipment is totally destroyed? How long to assemble new identicle hardware, and restore the backups that we have been paying for the last 6 months? You will be doing a backup just prior to power down right? Here is a plan: Bring the matching hardware online at the new datacenter. Do a full backup of the existing servers. Squirt that backup across those "big pipes" you have been talking about and do a restore. Forward all traffic to new DC. Downtime is minimal. 13+ hour downtime is NOT acceptable. 2 day notice is NOT acceptable. You are "excited". We are scared. If you encounter "problems" or "delays" it is US who will suffer. I have presented you with a solution that for a company your size, should be an easy implimentation. After all, you have 2 whole days to purchase, setup, burn in and test the hardware. You should be "excited" to be able to offer us this new robust hardware, and a seemless transition.
Posted by dollar, 03-23-2005, 10:46 PM
Personally I have no experience with any of the companies mentioned, I do however have experience within the industry. As everybody above has posted that type of downtime and especially the warning that you gave is simply not acceptable, ever, under any reason. If I was in your situation (speaking to the rep that keeps passing the blame) i would suck it up and start appologizing and NOT passing the blame. Personally I don't care if it was your fault or not, you need to accept the responsablitiy for it. I've had servers go down due to the NOC/DC and I have yet to ever say "sorry but it's not my fault". I explain to the customers exactly what happened in both common terms as well as technical terms, tell them that _I_ am sorry, and tell them that _I_ accept repsonibility for all the troubles and then explain what _I_ am going to do to make it up to them. I will never be hosting with Webhostplus because they seem like the type of host who will never do anything wrong, but everybody around them will mess things up =/
Posted by mgold, 03-23-2005, 10:53 PM
Tekerz heres a hint... I have a shiny quarter and I will sell it to you only for $2 now implement that into the situation with us and Edeltacom and see if yo ucan offer anymore hints. As far as our website I can show you thousands of other sites out there that are much worse or have just bought a 50$ template, but I dont think this is about our website. Also, we are not a company that WASNTS to buy a $25Mil company we ARE buying a $25Mil company as there is a big difference.
Posted by dollar, 03-23-2005, 10:56 PM
If I was spending $25,000,000.00 on a company, realizing that the majority of the money is being spent on name recognition as well as branding, I would also hire a design team for my website if I felt it was not simply the best one out there.
Posted by mgold, 03-23-2005, 10:58 PM
justadollarhostin Your post is simply rediculous to say the least. If you have read any posts on these 4 pages I have appologized many times and I feel beating the dead horse wont do anyone any good unless you would like me to post "sorry" every few minutes? Would that help solve anyones issues? I am not passing the blame I am simply stating the present situation and how it came about. So not having any experience with either company or the situation at hand I feel yo ushould do some research before you offer your 2 cents
Posted by mgold, 03-23-2005, 11:02 PM
justadollarhostin We dont have to have "the best design". We rather be known for our large customer base, excellent support, and friendly customer service which has brought us to where we are now. So lets save time and award you with the best site design congrats on your design and JustADollarHosting.com
Posted by dollar, 03-23-2005, 11:05 PM
I offer my two cents openly in many situations that I do not have experience in. I also show my observations reguarding the thread. I took the time to specifically point out that I had no affiliation with any of the businesses mentioned within this thread. I have read 4 pages (or one page to me) and I have yet to find the word sorry, let alone any actual appology. I have however seen that you are blaming Edelta.com, but providing no details about it, and not taking the blame as your atual problem. I also find in my expierences that responses I would feel to be snoody by the owner of a business on a public forum in a thread about their business end up being bad for branding.
Posted by Kaith Sutai-Rustaz, 03-23-2005, 11:05 PM
Folks, I don't care if their website is done in state of the fart ANSI graphics..... I just want reliable hosting. Insulting their design will not fix this mess. Their design isn't the issue here. Its short notice and a rushed move, with no assurances that things will be good on the other side.
Posted by ChrisLM2001a, 03-23-2005, 11:10 PM
OMG. Is this the host, along with Dinix, is being migrated from? What a poor response. Not only in spelling, but so confrontational to downplay customers concerns. If this is how a company responds in public, I can only imagine how it'll respond in private. If folks wonder why web hosts get a bad rep, this is one reason. I don't even have an account with either host in question, and I'm appalled, simply appalled, by the confrontational nature of the replies from the web host. Treat customers better than this, or they'll start walking. Not only walk, they'll tell others how poor this industry has become. If you don't care about your customers, you can at least care about the reputation of the industry. That's not even apparent here! Sheesh! Chris
Posted by mgold, 03-23-2005, 11:35 PM
ChrisLM2001a This is not meant to be "confrontational" or "snooty". This thread is meant for Dinix clients to voice their concerns and for me to try and help in any way that I can. Others that come in and attack our website design and speculating that Webhostplus is a company that "passes blame" just from reading a few posts? Does this seem fair to you? I am sorry if this chat comes off as argumentative but it takes a toll on you when you are answering in seven different forums and taking heat on each one from 9am till whatever time it is now. We are trying as best as we can to keep in close contact with all clients and offer any help and answers as needed. Anyone who is purely judging Webhostplus from a few posts that is of course your right and no one will stop you from your opinion. Just do keep in mind that we are trying as best as we can to answer and accommodate anyone, so sorry to those who i might have upset by my comments my sincerest apologies.
Posted by matriarchy, 03-23-2005, 11:48 PM
Since both "Mike Gold" and someone who identified themselves as "Carl" have posted from the mgold username, we actually have no idea who is posting. This most recent set of posts sounds a lot like the guy on the phone that told me this was all my fault for not being prepared. How can this company possibly have purchased and migrated 12 other companies, but not know how to handle unhappy customers or a professional-looking post to a public forum. Whoever you are, NO ONE has apologized to me. NO ONE has apologized for the phone calls I had to make today, or apologized to the client I signed *yesterday* that I just refunded because I can't move them this weekend, as planned. NO ONE has apologized for not keeping us more closely informed when there was even a tentative move plan last week. And now you are accusing all of us of "insulting" you. Grow up. Your email announcement didn't even have the courage/honesty to mention the ELEVEN hour downtime that is now being presented as completely unavoidable for all Dinix clients. Did you just figure out the downtime today? Did you "forget" to mention it in the announcement? Did you think it was unimportant? Did you not mean YOUR words previously posted in the Dinix forum, that we clients had every reason to accept as a plan that would be carried out? Did you not find it important to instantly correct that old, now-obsolete information? Did you think we would be fooled by the use of the word "excited" instead of "embarassed?" Whichever explantion applies, you didn't treat us like *clients.* You didn't display any respect at all for the Dinix staff, for the established hosting relationship, or for the long-term nature of a hosting relationship. Taking responsibility IS paying $2 for a $.50 product, if that's what it takes to keep your word. Your Word.
Posted by bithost(NET), 03-24-2005, 12:02 AM
Hi guys. On the heels of ya'll being told "here's a quarter, call someone who cares" by mgold/WHP I am back from the hospital and I have sooooo much to share and fill in. As well as some information to correct. I am doing a client migration right now so I'm tied up this minute, but I wanted to say "hi" and I am reading, and I share your pain and I will be posting again in a bit with more info about the situation overall. Bailey
Posted by ChrisLM2001a, 03-24-2005, 12:06 AM
You think you have it bad? When I was a teenager and working after school 20 years ago, the managers at the store I worked for had to take much worse abuse (literally getting things thrown at them). They still kept their professionalism. They calmed down the customer (usually by listening to their grievances), then offered to take care of their order, and smoothed feathers. The return is that angry customer, calmed down and may even apologized, and would return for more business because the misunderstanding was resolved calmly and professionally. One thing is for sure, many of the web hosts here get less training on BASIC customer relations than managers of a fast food restuarant. You're in a business. You HAVE to speak clearly, professionally and temper your own disgust, because the outburst can hurt your sales (and the industry as guess who is here???). For every customer you lose they tell 10 others about it and it just grows (McDonalds knows that well, as that's what they train their managers). How do you think McDonalds got to be as large as they are? It wasn't just cheap burgers that got them there. It's because customers knew they'll get good service one way or another -- McDonalds aimed to please so not to lose sales. You'll also notice, they don't do negative advertizing -- none, zip, zero. When your customers complain, when those here who don't even have an account with you complain, there is a problem. Can you see what that problem maybe? Some are asking for an apology for not enough advanced warning (this isn't just a server repair job, this is a complete migration), some are angry, "DO YOU SEE HOW THIS IS HURTING MY BUSINESS??!!", but they're not getting their concerns/needs met. They're getting, "we're excited" instead. It's like you're talking over their heads and not concerned of their needs -- they too have businesses to run and aren't exited about the extra work they have to do to keep customers from bailing. This is a classic example of poor communications. It's this poor communications that damages the industry, and the industry doesn't need anymore bad press. Folks here may leave and when they do, they're not going to be silent about it. So your company and the whole industry will get a fat egg on their face -- again. How about starting from square one again? It might do everyone some good. Chris
Posted by Afro Boy, 03-24-2005, 12:08 AM
Hi Mike, Thanks for your responses and for at least trying to calm things down. It's a difficult time for all of us, Dinix, WHP & their clients. Perhaps I have a simplistic way of thinking but if Dinix (now WHP?) is paying the eDelta bills, then how can they force someone out of their facility at such short notice? Cheers & good luck with the forced migration. Af.
Posted by mgold, 03-24-2005, 12:17 AM
If you have not been apologized to then I do apologize for all that is occuring now. There is no "fooling" going on here. We do respect you as clients and we do respect the Dinix staff as we are taking them aboard Webhostplus. We do respect the hosting relationship that Dinix has between itself and its clients as we are looking forward to continue this long lasting relationship no matter what it takes. Nothing is being hidden and everything is out in the open. Please do continue your questions as we are glad to answer them, thank you. P.S. Tbrant, let me know if you would like me to contact you by phone to discuss anything, thank you.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 12:49 AM
Mr. Gold and/or any other WHP representatives: Will you be responding to my own publically posted concerns, here and at the Dinix forum?
Posted by Lynks, 03-24-2005, 12:57 AM
1 - This is not a dinix support forum, or a place to be posting their announcements. Next time read the forums. 2 - Seems like your flaming them
Posted by matriarchy, 03-24-2005, 01:02 AM
Let me tell you a story. Last week, someone on my local IT industry list posted, asking for a reliable webhost. I replied privately to the gentleman, who I already knew as a freelance client. When I checked back on the list, I found that a dozen other local people, some of them not even my clients, had posted ringing, unsolicited, endorsements of me. I couldn't *buy* that kind of referral. I prepared a proposal for the man's boss from his day job, and made him loook good. His boss signed, and sent me a check immediately. We planned to move them this weekend, when traffic to their international business consulting websites would be low. Sadly, I planned to move them to one of my Dinix VPS accounts. Today, I had to call the new client and tell him I needed to change our plans. That scared him, and he asked me to return the check, so he could go with the Number Two choice on his list. I did. Gracefully. Then I began to call the other clients I will disappoint this weekend. *I* will disappoint... because *I* will take responsibility for the problem. Now, that new/former client is unhappy, and his designer looks bad for so strongly recommending me. I will probably lose his freelance hosting, too. It will trickle back to all those folks who endorsed me. All those folks I have spent YEARS cultivating... I host sites for most of the professional organization's Board of Directors. On April 16th, I will stand in front of that group in person as a speaker, in my new spring speaking-engagement dress... just a few short weeks after taking some of their ecommerce sites down for 11 hours on Easter weekend. I will ask them to listen to my professional advice about spam and email lists. Meanwhile, those in the audience that I may recently have lost as clients will whisper their disappointment to their neighbors, as my PowerPoint slides go by. I have other hosting vendors... this doesn't affect all of my clients, not by a long shot. Maybe only 10% of them. But it affects some of my best and newest clients. My resellers and referrers. This is personal. Deeply personal. As it is for the staff of Dinix, who have spent years building THAT business one client at a time, through various difficulties and heartbreaks. And with one announcement... one incomplete, un-proof-read, not-even-signed-with-a-person's-name announcement... Webhostplus spoiled it all. "Have a pleasant day," it said in closing. They were "excited" to present us with a botched move. They didn't even have their phone support techs ready with full information, let alone reassurances. They showed us what strangers they were... how little our businesses mattered to a company that swallowed 12 other businesses this year. How little they understood about how customer relationships are built. How little they knew about people. My hosting business has increased tenfold in the past two years. I'm not bragging, but I could be a great client for someone... several someones. But not someone who places so little value on my business.
Posted by bithost(NET), 03-24-2005, 01:06 AM
While we're in the "out in the open" spirit, I just found this in my inbox: I just wanted you guys ("you guys" being the WHT community) to know that even though I am being personally threatened by WHP, I am still here as your long-time friend and associate. We (you, my fellow customers & I) have all been together in pursuing the best hosting solutions as fellow consumers for years now. We have been from host to host, been to hell and back, and now some random Jack wants to come in and scare me into silence because he thinks I have some sort of "relationship" with his company. However, we never had a relationship, so his claims are completely false. And unfortunately for him, I can substantiate everything I state, right down to quoting what I was told and the IP of the PC that wrote it. Who needs to make stuff up?! Take it as y'all will, I guess. The soap opera continues. Bailey
Posted by ChrisLM2001a, 03-24-2005, 01:08 AM
This is WebhostingTalk, and information about migration (both good and bad) is pertinent and has business here. How hosts and customers handle the announcement is another thing. Some are explaining why it's good that they go with another host (they themselves), but customers will find the host that best suits them, despite the sneaky salesmanship of some. But I got to admit, that sig about moving Dinix customers ASAP was clever timing. Chris
Posted by bithost(NET), 03-24-2005, 01:08 AM
Next time, if you're not interested in a thread, don't read it. No one held a gun to your head making you participate. Lynx, perhaps if DINIX wasn't censoring posts at their forums, it would be a fair place to discuss this stuff. Alas, content is being deleted and people are finding their accounts suddenly inaccessible (hmmm!) so that leaves public places like WHT. Bailey
Posted by handreach, 03-24-2005, 01:32 AM
My VPS has been down for half an hour! Can't get hold anybody at dinix now.
Posted by adrianus, 03-24-2005, 02:11 AM
My VPS has been down for at least two hours now! No one respond to the support ticket and emergency e-mail. And they told us the move will be on Friday. Can someone tell me what happened? Now I'm getting really scared.
Posted by Huminie, 03-24-2005, 02:24 AM
Are guys sure you are down? Maybe your inbound packets are just getting trampled by all the outbound packets making it appear down when it really isn't.
Posted by handreach, 03-24-2005, 02:55 AM
My home dsl can't access it, and alertra.com and siteuptime.com all shows down. What else can happen?
Posted by whitehat, 03-24-2005, 03:00 AM
Too fascinating a situation - I just had to jump in. I left Dinix in January for a variety of reasons, and I was so glad I had done so when I received their email announcement on February 13 of their sale to WHP. Ironically, although I officially cancelled my business with Dinix over a month ago, yesterday I did receive the 2-day-notice email that Lauren mentioned which started this thread. First, let me say IMNSHO, Bailey was the support and the management face for Dinix during the last six months. Her never-ending effort to be of service is inimitable. How she does it all on 30 minutes sleep a night is amazing. I am more than stunned at the action being taken against her. Next, after reading the responses from Carl/Mike Gold (whomever he/she/it is) from WHP, even if I had stayed, I'd be gone in a flash. Those responses (or more accurately, ala the Nixonian 70's, the "non-answers"), such as: and later, [my note - do? as opposed to due?] are masking real answers. Cutting to the chase, to provide more lead time for the existing Dinix client base unequivocally has to be an economic issue. Pure speculation, but money or the lack of a willingness to part with some more money to Edeltacom has to be close to the truth as to why WHP has forced the sudden action. Well, I have experience with Dinix of almost a year. The support people did their best with a rough situation. Your, "Yes, we're responsible, but we are not to blame" attitude is quite transparent to many of us here. Fascinating how it is always someone else's fault. That approach is now the American thing to do - say you're sorry, admit responsibility, but pass the blame to someone else and then be defensive when someone expects you to stand up and also be accountable as well. (and btw, I am American.) From where I sit, the style of your remarks here, Carl/Mike, and the attitude portrayed, frankly, makes it seem that using "WHP" and "friendly customer service" in the same sentence a new candidate for 'Oxymoron of the Day'. Best of luck to all who 'gut' it out through this fiasco without "gutting' yourselves. And Bailey - best wishes to you! After all you did for Dinix and its clients, any company that gives you the boot has some serious management issues. I won't infer clueless, but one may infer what one may. Well, that's enough for this post. Mike
Posted by ChrisLM2001a, 03-24-2005, 03:16 AM
Oh, it's that Bailey. And Bailey left before the shuffle? Anyone with a history so us popcorn eaters can know what's what and who's who?? Chris
Posted by bithost(NET), 03-24-2005, 03:25 AM
Yes, that Bailey. *giggle* Hi. Bailey
Posted by handreach, 03-24-2005, 03:27 AM
Site still not accessible.
Posted by mr_wuss, 03-24-2005, 03:27 AM
so you paid for a company, ran off all the customers and get a domain name that is now marked as being owned by a company that lies ^5
Posted by mr_wuss, 03-24-2005, 03:30 AM
No its not a support forum, but this is a place to get information, and when a host pull a stunt like this is SHOULD be put into the public eye, not kept in the private emails sent out by whoever. I never saw a flame, but I see many reasons listed.
Posted by aqi32, 03-24-2005, 03:33 AM
i want to know how it is russelr was told by a friend about the move BEFORE the email was sent out!!! i can only take that as whp knew about he move well before! fortunately i have my own server to which i have moved my mum's vps, feel sorry for you guys who have no option but to endure the downtime.
Posted by ChrisLM2001a, 03-24-2005, 03:43 AM
Nice sig! Chris
Posted by TotalChoice - Bill, 03-24-2005, 04:14 AM
The last one out, please shut the lights off.
Posted by Customer99, 03-24-2005, 05:48 AM
My first post, but thank goodness this place exists. The moment WHP started censoring the Dinix forum was the moment it became useless to us. Yes, I am a distressed Dinix customer too. Distressed because of the facts of the case, the downtime, but also because of the apparent uncaring nature of of WHP. FACT 1: We were promised zero downtime. FACT 2: We are going to get at least 11 hours. That says it in a nutshell, but it now goes much deeper. *CUSTOMER VALUE* Reading above and in other places it is very clear that WHP in fact COULD deliver zero downtime for VPS customers, IF THEY WANTED TO. But they don't want to. Why? Money. They could have bought the bandwidth and started transferring ages ago. So obviously we are not worth that money. But it goes deeper still. There's the blind stupidity element. *BRAND* Any sound sensible business would understand the value of brand and reputation. Of all the things that they bought when they acquired Dinix, this was one of the most valuable. It looks from the above actions like they never really understood that. To compound it, to lose the likes of LaurenStephens, and Bailey is quite incredible. These people were so so valuable to them. They were the endorsers, the independent people who gave weight to their hosting credibility. They must have generated dozens, if not hundreds, of customers between them. Even they probably don't realize how valuable they were. But they lost them: obviously neither could tolerate what they were seeing. From day one they have given every indication of being clueless on the marketing front. Their posts here are another example. Read them. Are they the words of someone who has any understanding of branding, or the value of reputation? *INTEGRITY* Then there's their emails. How 'exciting' is the move? That's paper thin propaganda. More reputational damage as a result. The fact that they 'forgot' to tell their VPS clients that downtime was going up from zero to the best part of a day is, let's not mince words, shocking. Is this what you really expect from an honest host? They have already lost much of the value they bought. In fact they are in the process of afflicting their others brands with the same brush. Yet they don't see it. On the business level, they fail to see that paying to have a smooth transition would have been money well spent: an essential investment. They decided to save short term cash, at the expense of their customers, and the substantial cost for themselves downstream. *THE SILVER LINING* Silver lining? If there is one, it is that through this episode they have exposed themselves for what they are. It's not hidden. Everyone can read the above and other stuff. Everyone can see many of the facts. Everyone can talk to their ex-customers, many of who are influential, and get a good picture of them. They've been flushed out. That's the only plus here. This is not good for hosting in general, not good for WHP, and most importantly of all, not good for their customers and ex-customers. I will be joining the latter group in due course.
Posted by Emirys, 03-24-2005, 07:16 AM
Hello Customer99, I do understant that you are upset. But tell me, what you did not like at Dinix? They did let us know what is happening, they did have someone to asnwer the calls. And if you were Dinix's manager, you would not do the same thing?
Posted by Customer99, 03-24-2005, 10:05 AM
I wonder, did you actually read my post Emirys? You see, your question makes no sense at all in the context of what is happening. People are being severly trodden on by WHP, and you ask a question about being a Dinix manager. Maybe you are in the wrong thread my friend. Or maybe you are just asking us all for Three Cheers for Dinix! Three Cheers for WHP! If you don't understand my post, as apparently you don't, then don't comment. From where plenty of people are sitting today, WHP put the 'Bad' into 'Bad Hosting'.
Posted by arfarf, 03-24-2005, 10:35 AM
My 2 cents. I've had a VPS at dinix for over a year to host a few small sites and to test new software. Service has been good and I'm a satisfied customer. They notified us long in advance about the changes that were coming. My server went down at 18:58 and was back on line at 19:34. Maybe my server didn't get moved? Don't know don't care because of the following advice which I will share. Being down longer than expected was/is/should have been expected/anticipated and prepared for. If you didn't realize that this was going to be a very likely possibility and prepare for it, you're not very seasoned and probably set yourself and dinix up for failure by not having a backup plan just in case. Most importantly you should always prepare your clients for this scenario. Please don't be angry with me for what I've said. I need this advice as well. Just be prepared for this every time you hear your server is getting rebooted/moved/touched/upgraded/whatever and life will be a lot kinder. Lastly, one piece of advice that we all need to hear (especially me when my company server is off line). It's not the end of the world. It's the internet and bad things happen. Stay calm, drink plenty of fluids, scream if you must, but don't for a second think that someone right now isn't working overtime to get things back up and running for you. They have a lot more to lose than you do. I wish you all well.
Posted by Emirys, 03-24-2005, 11:10 AM
Well, i am sure that all Dinix staff try to provide the best services. As far as i could compare with other hosts, they hev the most helpful and friendly support team.
Posted by Customer99, 03-24-2005, 11:18 AM
My 5 cents. It looks like they are now rolling out their fan club and apologists to try to help them. Being down longer than expected arfarf? My expectation was zero: BECAUSE THAT IS WHAT THEY PROMISED. No ifs, no buts, just a firm statement of zero downtime. Now, less than 48 hours before the move, they suddenly tell us 11+. "They notified us long in advance" - yeh, course they did! Please don't be angry with you? Fine. Please stop defending people who have lied to me. By the way, your post seems to imply that the move has happened. It hasn't yet. The downtime you refer to was a little extra present, courtesy of WHP. And Emirys. Your post isn't even worth responding to.
Posted by jbeaker, 03-24-2005, 11:21 AM
I am actually a client of DINIX and now WHP. I called Carl Rudel and he explained the story. Basically they were negotiating with edeltacom to take over the hardware and take 1-3 months to migrate. Since edeltacom already lost them as a customer and understood that they will be moving out, they did not want to cooperate and gave them some sort of deadline of the end of the month. The move is inevitable and we all have to get used to it. I was thinking of leaving and thats not an option since I will not migrate anything fast enough. I will give webhost 1-2 months after migration and if I dont see results or better service like they are promising I will move. Jason
Posted by Emirys, 03-24-2005, 11:28 AM
@Customer99 - You may be right... It's you opinion and i respect it. But, my server had a very small downtime, few minutes, so i have no reason to be angry, or disappointed. Maybe if i was you, i really was angry.
Posted by aqi32, 03-24-2005, 11:28 AM
but this friday is not the end of the month!!! i find it hard to believe that edeltacom just up and said right get out in 8 days (i say 8 days because i would like to assume that whp sent that email out immediately, but my question about someone finding out about the move before the email was sent still hasn't been answered)
Posted by aqi32, 03-24-2005, 11:31 AM
emirys what makes you think your server has been moved?? it's not friday yet
Posted by ChrisTech, 03-24-2005, 11:37 AM
Deadline of end of the month, so why didn't they get moving sooner? Why didn't they pay for another month at their expense to save their customers? Had they put their own money out for their customers, explained things better, they would of won some customers respect. Instead they just point fingers. Not someone I'd want as my host. I would RUN not walk away from this one.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 11:38 AM
I'd just like to know if I have any off-server backups. Must be getting their rest before the big push so can't answer support tickets.
Posted by jbeaker, 03-24-2005, 11:40 AM
Now tbrant I would like to proceed again by saying that I dont work for either one of these companies, but it seems like you are at fault for loosing your own business here. If as you state you knew on the 13th of march that webhost bought dinix, and that the move was inevitable why didnt you prepare better? Why didnt you let your clients know of an upcoming possible move? If your clients are so important why didnt you move away from DINIX you definitely had more then enough time. I understand your frustrated, but taking out on some poor tech or even the company that is trying to accommodate you and your clients is just not fair. Jason
Posted by jbeaker, 03-24-2005, 11:46 AM
First sensible thing that Lauren said that I can agree with
Posted by arfarf, 03-24-2005, 11:46 AM
Um, no just my opinion and experience. Um, yeah, like I said, you're probably not very seasoned. yawn, I didn't defend them. You're just not interested in anyone else's opinion or experience except your own. If they lied to you, then you have every right in the world to be angry. Look, it's okay if you wish to direct it at me but it's really not going to be very productive or make everything all better. However, some people want to vent, if that's you, I'm here for ya. Go right ahead. Better me than someone who cares.
Posted by jbeaker, 03-24-2005, 12:08 PM
Kaith Sutai-Rustaz you have not been in hosting for too long have you? Lets examine it I have a Dual Xeon with 2 gigs of ram and 3 x 36 gig scsi drives lets say this costs $3K ( and I am being modest here). From my understanding there are close to 2,000 clients with lets say 70% being VPS and 30% Dedicated (and I ma just guessing from there DNB rating as to there size). So thats 600 machines at $3,000 each thats $1.8 Million on hardware plus the set up of it. Now lets say that 70% of clients are sitting on VPS machines that have to be pretty powerful and lets say you can put 100 clients per machine thats 1400 clients or so on 14 machines. Lets thats another $100K. Now traffic is not expensive so lets forget about that. So now you think that they will spend $2Million to migrate some clients over? I have worked for XO and Interland in the past and trust me a hosting company is not in business of spending money, but rather saving money. If webhost would have done that I would be very surprised. When I spoke to Carl he explained that they way they migrate is they have 30 + machines that they use as temporary storage while the stuff is migrated over the network and then when the original machines come in they move it back. As far as an accident they better drive VERY carefully or I am driving to NJ to talk to Carl personally
Posted by aqi32, 03-24-2005, 12:11 PM
yes arfarf people should have been very cautiuos and backed up everything, i did, but that is not an excuse for whp's actions. They did promise no downtime for vps clients and have gone back on their word, if they have until the end of the month to move out then they still have plenty of time to zip the vps clients over instead of causing them 11+ hours of downtime.
Posted by loopforever, 03-24-2005, 12:26 PM
I was just in touch with Carl from WHP and he set some things straight. Here is his exact response to my questions (which are more than likely of top priority for dedicated server clients): "Matt, I am confirming all ip's, server hardware, plans, and even cabinets will remain the same to minimize downtime. Yes the physical drive will be about 11-13 hours. Once the equipment is here all we have to do is roll in the cabinets and plug them in. This is estimated to be another 2 hours till everyone is up. So starting from about 6-7pm Friday evening there should be a 15 hour downtime. "
Posted by Kaith Sutai-Rustaz, 03-24-2005, 12:28 PM
At this level, no. But, thanks (??) to the actions of my providers I've been getting a "crash" course in the higher level stuff. I know. But, someone had to show some thinking, even if it wasn't 'practical'. They won't even acknowledge and answer my questions on if the backups I've been paying for since September even exist. I'd love to have been able to tell my customers "its all going to be ok. Heres how they are going to do it" Instead, the storys different on every forum. Something smells here, and until WHP makes it right, it will continue to do so. I am now down 3 accounts, with my largest reseller indicating extreme displeasure in the mess. He's been reading this thread and has indicated that unless better assurances of hardware and data integrety are made and kept, he will be leaving as well. I don't deal in the millions of dollars. I'm a small host, who takes personal care of each of my clients. They aren't numbers to me. They are friends, partners and associates with whom I have a professional relationship with, that I like so many others here, have spent years cultivating. Now this company that spent $25million can't give a simple assurance with details that worst case (total hardware loss) that my clients sites will be there? Is it so much to ask that a host keeps their word, spends a little extra cash and makes the extra effort to keep a long time and reliable client?
Posted by Kaith Sutai-Rustaz, 03-24-2005, 12:30 PM
Lets just say that I'm taking everything they say at this point with a grain of salt.... and I better not see any outages or hiccups before their move. I also expect a -very- generous service credit of at least a month for this outage.
Posted by handreach, 03-24-2005, 12:42 PM
my site finally comes back after being down for a whole night. I really don't know whether I should jump out this shaking boat or not.
Posted by Customer99, 03-24-2005, 12:52 PM
He's not listening aqi32, nor is he worth responding to. We know the facts: 1. They lied blatantly and on record (no downtime to 11 hours) 2. They didn't volunteer the 11 hours in their email, it was dragged out of them 3. They sqealed and covered up all over the place, blaming others 4. They COULD deliver on their promise if they wanted, but just won't spend the money to do it 5. They have no idea what branding is, or the magnitude of the severe reputational damage they will now suffer Basically, they couldn't give a hoot about us, the customers. All the above actions demonstrate that for all to see. And we also know that there are the clueless grovellers around here who will always find a way to defend liars and tenth rate hosts like WHP. What goes around comes around WHP.
Posted by Project X, 03-24-2005, 02:00 PM
1. i posted the announcement because i know many affected people would not see it in time since it was such short notice. 2. only AFTER i started seeing the responses did i get on the phone with fastservers.net (which my BF is moving to) who is very close by to me and spoke with their VP and sales personally and got a guaranteed deal IN WRITING that anyone who joins thru me would get 24 hour set up (ours was done yesterday in 12) and also they gave me a special code and tracking so YOU would get a minimum of $198.00 off the set up. they made me a generous server offer, to which i graciously declined because my personal accounts are on VPS over at Servint (I would highly recommend Servint for VPS) 3. i called edeltacom.com (this is the correct URL) and they claim to know nothing of whats going on here, but I was told that they were going to be making an appearance here. 4. i have known about this for awhile. i have personally warned numerous individuals that they should move and do it soon, but now i see them posting here. 5. i am making this post strictly as clarification of why im making it and to let people know that time is a wasting and IF they dont like what they are seeing here and IF they are going to move, theyd better do it now. there is nasty weather between GA and NJ and that drive would make me very nervous. 6. i would recommend Servint for VPS and FastServers.net for dedicated. Both companies have long standing reputations as being ethical.
Posted by mgold, 03-24-2005, 02:01 PM
Dear Dinix Clients, I would like to announce all VPS clients WILL be backed up prior to shutdown. If you have a managed or advanced managed package all your data will be backed up prior to shutdown on Friday, thank you.
Posted by aqi32, 03-24-2005, 02:05 PM
also let's not forget that , for arguements sake let's take the 2000 client figure and therefore 1500 more or less being vps, most of those don't frequent the forums to see what's going on, they're sitting back thinking oh that's nice they told us about the merger, not realising the downtime that's about to hit them!!
Posted by mgold, 03-24-2005, 02:15 PM
LaurenStephens.com You are obviously posting for clients to move becouse you are making a pretty penny on every client that you refer. Which is fine but I think you should make your statement clear and not mask your sales ploy under "i am concerned with the Dinix clients"
Posted by arfarf, 03-24-2005, 02:44 PM
Mike, don't bother. It doesn't take a rocket scientist to understand that this is not the most altruistic offer.
Posted by mgold, 03-24-2005, 02:45 PM
As far as weather goes per weather.com... in Suwanee, GA it will be clear and 62 degrees Friday night with no rain in site. There is no chance of rain till VA in the morning where there is a 50% chance of light rain. Once passed that we are all clear.
Posted by aqi32, 03-24-2005, 02:48 PM
i would like to have another side to the story.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 02:49 PM
Mike, You still have not answered my concerns, yet continue to play 'tag' with others. Do you have any intention of doing so, or will your continued silence on those concerns be the answer?
Posted by mgold, 03-24-2005, 02:58 PM
arfarf Your are right. I would just like to keep things in perspective and honest, thanks.
Posted by mgold, 03-24-2005, 03:16 PM
Kaith I am sorry I have not answered all your questions. There are many posts here and I might have missed it. Please give me a list of questions that you might and I wil lanswer them one by one, thank you.
Posted by keliix06, 03-24-2005, 03:21 PM
Mike, I've read Kaith ask about the integrity of his backups at least half a dozen times in this thread and I have absolutely nothing to do with any of this. Good attention to detail...
Posted by Kaith Sutai-Rustaz, 03-24-2005, 03:24 PM
My questions, in 1 place: What is the status of the off-server backups I've been paying for the last 6+ months? (Ticket open since 7PM last night) What will you be doing to compensate us for this outage and the additional overtime work we are now scrambling to do? What precautions have you taken, and will you be taking to ensure that our hardware and data arrives intact? How have you prepared for "worst case" disaster, ie: your truck and our gear does not arrive intact or functional (complete destruction)? Will you be doing a complete backup of ALL! server files prior to powerdown? I am now out over a grand because of this, not to mention only getting 3 hours sleep last night scrambling to make certain that my clients data will be safe and secure. I have 27 hours before I lose access to my Dinix server. That is not alot of time to "disaster proof".
Posted by mlindi, 03-24-2005, 03:27 PM
At least he's consistent. He's missing Kaith's posts on the DINIX forums as well.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 03:36 PM
My diet must be working...... Gallows humor....I'm good with it.
Posted by jbeaker, 03-24-2005, 04:10 PM
#1 was already answered
Posted by Project X, 03-24-2005, 04:11 PM
for the record, that is entirely untrue. i have numerous opportunities to make money thru affiliate programs, and i do. for the record, most hosting companies give 100% of first month and a residual as payment. that isn't happening here. what IS happening is $198.00 minimum discount for anyone i refer. what are YOU offering people to stay? thats what YOU should be concerned about. if i were in this for the money, id promote something that pays. servint also has a referral program, you don't see me promoting a link for them here either, although i have oftentimes mentioned them on the boards after receiving great service from them. who here is promoting YOUR company or saying good things about you? i dont think you could PAY someone to do that at this point. the fact is pal, no one here is buying your garbage. to try and make ME look like a sell out, is rather... ummm, stupid. I'm a web designer. we can talk about THAT if you like, but that's about it, otherwise KMA. why dont you threaten to sue me like you did to Bailey? thatll make some great PR for you.
Posted by Project X, 03-24-2005, 04:24 PM
http://www.mapquest.com/directions/m...&2z=07094&2ah= Total Est. Time: 13 hours, 59 minutes Total Est. Distance: 872.00 miles ok, there is 14 hours just in driving time. doesnt account for packing and loading. meals on the road. getting gas. the possibility of getting pulled over. the possibility of mechanical failure. unpacking and setting up, etc etc.... why are these servers being trucked like this? why not use a commercial service for it? surely if you are bragging that you paid 25m for dinix (IF that is in fact what you are suggesting) then you could have easily provisioned funds for a more professional and timely move. i guess it is cheaper to lose a few clients than to do that? http://www.weather.com/activities/ot...locid=USDE0012 http://www.weather.com/outlook/drivi...®=us&dir=ns http://www.weather.com/outlook/drivi...s&ix=85®=us http://www.weather.com/outlook/drivi...s&ix=95®=us Last edited by Project X; 03-24-2005 at 04:32 PM.
Posted by dollar, 03-24-2005, 04:37 PM
I guess sending it via truck is much cheaper than UPS overnight.
Posted by mgold, 03-24-2005, 04:40 PM
What is the status of the off-server backups I've been paying for the last 6+ months? (Ticket open since 7PM last night) What will you be doing to compensate us for this outage and the additional overtime work we are now scrambling to do? All compensation will be done on a case to case basis, please contact me regarding this. What precautions have you taken, and will you be taking to ensure that our hardware and data arrives intact? We have sent over a team from WHP to help in packaging and delivering the equipment to ensure everything is handled with special care and attention. How have you prepared for "worst case" disaster, ie: your truck and our gear does not arrive intact or functional (complete destruction)? All VPS clients wil lbe backed up prior to shutdown, we do have backup servers ready in case of any emergency and would backup from Dinix Will you be doing a complete backup of ALL! server files prior to powerdown? I am now out over a grand because of this, not to mention only getting 3 hours sleep last night scrambling to make certain that my clients data will be safe and secure. I have 27 hours before I lose access to my Dinix server. That is not alot of time to "disaster proof".
Posted by dollar, 03-24-2005, 04:42 PM
More money than you want to spend and very little sleep = webhosting
Posted by mgold, 03-24-2005, 04:45 PM
LaurenStephens.com You are free to say anything you like my main concern is addressing Dinix related questions from Dinix clients, thank you.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 04:49 PM
"All compensation will be done on a case to case basis, please contact me regarding this. " Done.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 04:56 PM
Dinix earned my business, through respected referals, and the actions of their people. WHP has not. They need to earn my business, same as any other company here. This matter, the delays, the commentary, the lack of sleep, answers and more has done nothing to fix that. It is in Mr. Golds hands. I have 3 options in motion. 1 will keep my business at WHP. 1 will move it elsewhere. 1 involves me inquiring if one wants fries..... This situation has already cost me more than it should have, had they been better prepared. I don't ask for much...just that my clients are taken care of, so I can worry about building a business. Not damage control. I have no intention of serving fries.
Posted by mgold, 03-24-2005, 06:12 PM
I would also like to say that we will have a a custom page created that all sites will redirect to during the downtime, thank you.
Posted by mlindi, 03-24-2005, 06:30 PM
That's fine, as long as it doesn't have WHP plastered all over it.
Posted by TheGriff, 03-24-2005, 06:33 PM
What about for the dedi customers? Do you have backup servers ready for us? Will you be doing a backup for us as a "just in case"? Do you REALLY believe 16 hours will be long enough? I have to imagine you have 100 or more servers to move. I figure that means a good 4 hours of packing and 4 hours of unpacking. Add that to 12 hours of driving and we're at 20 hours. While I am miffed at the incredibly short notice I will be pissed if you go over the 16 hour estimate. Please be honest here, if it's going to take 24 hours say so. I cannot afford to tell my customers it'll be 16 hours and have it take another 8! In life I've found being up front is alot better than trying to explain why something took longer after the fact. While I haven't appreciated your replies to others on this forum I am not about to jump ship 30 hours before a move either...I'd like to build a partnership but so far the handling of this move has made me question your whole company's maturity. Please help me become a partner by disclosing the truth and handling this move as though you personally had an entire career staked on it. Many people do.
Posted by Aussie Bob, 03-24-2005, 06:38 PM
That's a dliberate tactic meant to stop people jumping ship before the move takes place. If they gave clients 1 or 2 weeks notice of the move, then they'd lose a lot of clients. But they won't lose as many clients because they only give 2 days notice, and this is not enough time for folks to make alternate arrangements.
Posted by aqi32, 03-24-2005, 06:44 PM
100 servers, the number of clients floated around was 2000, that's more than 100 servers!! unless the vps servers were severly crammed which would go against their details page of vps100 having a max of 30 vps vps200 having a max of 20 vps vps300 having a max of 15 vps vps400 having a max of 10 vps that's alot more than 100 servers if they do indeed have (sorry had) 2000 clients 16 hours, the drive is 14 hours with no problems, there is always some problem, i woudl say expect 24 hours easy!!
Posted by ChrisLM2001a, 03-24-2005, 07:04 PM
Yep. Months ago I couldn't get a VPS in 24hrs with Dinix, and spent 2 days trying to gain *1* dedicated IP, which they decline without even sending a form to fill to justify it. I cancelled the order and moved on, but was trashed by their supporters for being "impossible" when I reported that poor service. That's wrong and I didn't appreciate that rep. I was like those here seeking an answer to a problem and faced excuses instead. Now, sadly, even more folks are in the same position months later. How many customers have to be screwed before the industry learns -- folks also have businesses to defend and keep up? Will this thread be locked too for customers being "impossible"? If it was a hosting company praise thread it wouldn't locked, so why when customers have a problem with basic service from a host, they're deemed "hard to please" and worse and their threads closed? This is how the industry gets a bad rep. Trash customers and treat basic service requests like it's asking too much. Chris
Posted by pmabraham, 03-24-2005, 07:10 PM
Greetings Lauren: I guess it might come across better if you were not the first post in this thread / thread creator who has a link in that first post and all others about leaving in a way which financially benefits you. Thank you.
Posted by ChrisLM2001a, 03-24-2005, 07:21 PM
Don't know if Lauren gets a "cut" in sales, but it's a valid question. Some may claim it's a bunch of sour grapes when ex-employees are trying to gain business, or maybe they truly feel "enough is enough" (the posting of legal action is over the top). I personally don't know, but questions of neutrality are valid. I do know the new owner of Dinix is doing a poor job of answering customer questions though. Doesn't take much to answer the questions and try to allievate the fears. Customers pay good money for their accounts, and expect answers to questions concerning outages -- not excuses that you'll have to endure them as it's an industry standard. Such standards are meant to be broken. No one wants a car that's has an average repair record that just gets by the automobile industry standards, why expect the same with web hosting? It's like the industry wants a Yugo rep, then gets angry that customers are "impossible". Nothing's impossible if a company cares enough about who makes their company possible. Chris
Posted by BF-Gary, 03-24-2005, 07:22 PM
Hello I have seen and look for Lauren's post mostly because I find them amusing. Anyways Lauren always posts news from Dinix. If you view some of Lauren's past posts you will see Lauren was the first to post a lot of news from Dinix. So the point that Lauren started the thread did not surprise me at all. Lauren was a very big supporter of Dinix and I think a lot of people bought a VPS because of Lauren's recommendation. Now as for financial gain. It has not been proven Lauren is gaining from it. I wouldn't post that accusation unless I had proof.
Posted by adrianus, 03-24-2005, 08:17 PM
Now my site has been down for at least 20 hrs, ticket has been opened for 19 hours, and still nothing from Dinix. Can somebody please tell me what to do?
Posted by Customer99, 03-24-2005, 08:21 PM
This is exactly my reading of it too. They've lied, they've twisted and they've turned. They are treating customers like inanimate tokens: with collateral damage and wastage all worked out. It's the first time I've been on a forum slagging a host, but really, what WHP have done is so transparent. A business based on chopping and changing, taking in other hosts and then screwing down the customers is a nasty one which won't last. The concept of expansion through excellence, and through brand/reputation is obviously alien to them. These are some of the issues I raised above. We are talking seriously bad here. And mark aqi32's comments above people. 11 hours is pie in the sky: designed again to placate you and fob you off. It is the same concept as not bothering to tell you that the promise of no downtime was a lie.
Posted by mgold, 03-24-2005, 09:03 PM
Thank you "dynamicnet" at least now other people see this for what it is
Posted by adrianus, 03-24-2005, 09:12 PM
Mike Gold, Can you please tell me what happened to my site? It has been down since yesterday, and I have opened a support ticket 20 hours ago but no one has responded to the ticket and the site is still down now.
Posted by ChrisLM2001a, 03-24-2005, 09:12 PM
That's the only response a CYA one? Customers are waiting for an answer, and it's more important to cover the butt instead? Lauren and Bailey maybe onto something, despite probably making money off of WHP's SNAFU. Chris
Posted by JenniH, 03-24-2005, 09:32 PM
Yes, he read straight past the post from poor guy who's suffering the appalling downtime as if he wasn't there. Not good. Not good at all.
Posted by Kaith Sutai-Rustaz, 03-24-2005, 10:29 PM
Preparing for a move in a panic state.... We have verified that our on-server backups are intact. If the blade and/or boot drive fails, we have 1 set of current backups on the box. We have been assured that our off-server backups are intact and current, which will cover if the hardware is completely destroyed. We have made 2 copies ourselves of our backup files, and will be doing a third Friday morning. WHP has promised that prior to shutdown, another backup will be made. Worst case, we can be back up and running within 48 hours once replacement hosting is online and we can get the backups uploaded and unpacked.
Posted by Shaw Networks, 03-24-2005, 11:24 PM
I think you need to give WHP and mgold a break. Web hosts are stressed out here over some downed servers, try a whole datacenter. WHT users should consider themselves very lucky that they're even getting a response out of WHP. Generally in cases like these, no post from the company is made until the issue has been resolved. I too disapprove of Lauren's blatant attempt to make a quick buck off the problems of another web host. I wish only the best of luck to the hosts affected by this move
Posted by Project X, 03-24-2005, 11:41 PM
ya, im not the one getting the $25m check. youll need to talk to alex about that. im not here to screw anyone.
Posted by dollar, 03-24-2005, 11:44 PM
My position on Lauren is not a solid one personally. I have seen many of Laren's posts and her general attitude and I personally do not think she is here trying to just 'make a fast buck'. But everybody is entitled to their own opinions of course. To the post a bit above I agree that it is a rare case that a large provider comes to these forums to make posts, but I would hope that you agree that when they do, using crude and to a degree rude (in my humble opinion) remarks to past, present, and possibly future clients as well as ignoring clients begging for help while answering other posts is not the best course of action.
Posted by ChrisLM2001a, 03-24-2005, 11:49 PM
Lauren some deal is there for putting up with the flak. From reading your site you struck a deal with a local web host and passing on the savings, so it seems something worth your trouble is in the making. This is to be honest, not a slam against you, because to me I just want the best host to win -- because customers will less likely be screwed. BTW, good marketing campaign there. Chris
Posted by Project X, 03-25-2005, 12:33 AM
well my goodness, im glad the focus is off of webhostplus and on to me now! like i said, follow the money trail and you wont find me at the end of it. ps chris, what deal was in it for me with the terri schivo thread? Last edited by Project X; 03-25-2005 at 12:37 AM.
Posted by Project X, 03-25-2005, 12:50 AM
money trail ends here --->> http://whois.sc/successfulhosting.com
Posted by adrianus, 03-25-2005, 02:11 AM
It's been more tahn 26 hours now, and my site is still down. I just opened a new support ticket, hoping that someone will answer it. To whoever from Dinix or Webhostplus monitoring this forum, this is the history 24 March 05 12.14 am Open support ticket no XFQ-59915 Send emergency e-mail soon after that 24 March 05 08.15 pm Open a topic in Dinix forum 25 March 05 01.03 am Open support ticket XIV-49843 Until now I haven't receive any reply from Dinix or Webhostplus, and my site is still down.
Posted by projectpatch, 03-25-2005, 02:54 AM
I have been with dinix for over 14 months now. The first maybe 8 months they were the best host ever. Definitly well worth the 35 bucks I was paying per month. Their support was great and friendly. However, recently ive been noticing their servers becoming insanly slow and clutterd. My CPU usage would go off the roof very often, I think they said it was their daily or weekly backups that lockd up the server every night for like 4 hours. Also im not sure how the vps software works, but im preatty sure its not normal to have a vps server use 3 gigs of swap and all 4 gig of ram at peak. Having my servers down for over 11 hours on a weekend just wont cut it for my websites or my clients. I was able to quickly back up and transfer all my accounts and change the name servers over to my new host within half a day. I will no longer pay premium to use a slow vps and be down for a weekend. Moved back to a nice reseller account, saved money, and so far they have been very nice with me. (Transfering over 25 CPanel domains on a non-responsive VPS with 95% disk space used became very tedious but I got it done.)
Posted by aqi32, 03-25-2005, 04:28 AM
adrianus have you filed for downtime compensation, make sure you opena ticket alongside so it's there for the record, you have to file for it within a certain time period of the downtime. porjectpatch, likewise i was very happy with dinix at the start but things went downhill, support was always great can't complain about that, but server performance was poor to bad. Some may recall my questions about swap file usage etc, trying to find out what was going on. I strongly believe the vps servers were overcrowded at one point, and things behind the scenes, apart from paul's illness, were not running smoothly, why else would they have sold at the end of the day!
Posted by Customer99, 03-25-2005, 05:05 AM
They are only interested in covering themselves and saving money. The WHP rep just ignored your post above, which shows AGAIN what they really think about customers. Isn't it pathetic though how someone is always ready with an excuse? They are stressed? Oh yeah? It's THEIR JOB to provide hosting! They have BEEN PAID for it! We can see here before us a fellow whose site has been down for over a day, he has raised tickets, and he has even posted on forums which WHP are also posting on. They just ignore him. What does that tell you about WHP? Just add it to the long and growing list above. If anyone is looking for hosting and ever considers WHP for goodness sake read this thread. And anyone thinking of staying with them, how much evidence do you need? They have done all this, they have lied, they will have your sites down for the best part of a day this weekend, they are ignoring customers who have already been down for a day, they are blaming everyone in sight except themselves, and they are refusing to spend extra money to sort the mess. Do you want a host like that? If you do, you'd better get ready for a bumpy ride. Mark my words.
Posted by aqi32, 03-25-2005, 08:29 AM
there's more than one person who has had a non responding server with no resolve: http://www.dinix.com/forums/showthre...=2640#post2640 maybe they're on the same node?
Posted by mgold, 03-25-2005, 10:34 AM
I would like to say that in the Dinix forum we are having a vote to what the redirected error page will say. So far the leading vote getter is "We are currently in the middle of upgrading our services, in order to bring better services and faster server response to our visitors and clients. Please accept our apologies and be assured that we are working on this as quickly as possible." Please add your comments or suggest your own error page and I will pick the one which gets the most approval between this thread and the Dinix forum, thank you.
Posted by mlindi, 03-25-2005, 10:53 AM
Great - that's all well and good. Now - can you answer some of the questions that have been put to you please? There have been many very pointed ones asked, yet we continue to get fluff from you. Anyone here ever hear of layeredtech or affordablehost? I happen to know Tina at affordablehost from AWW on usenet, and she would *never* handle a move of this magnitude in this manner. In fact, she has done several acquisitions similar to this one and done them quite successfully with almost seamless transition, most recently with axishost. I have gotten in touch with them. They are making an offer to Dinix refugees, both VPS and Dedi. BTW - I AM NOT GETTING ANY 'RECIPROCAL BROWNIE POINTS FOR THIS. Here is their response: I have used them in the past, and they are very responsive.
Posted by aqi32, 03-25-2005, 11:04 AM
mgold, why are you not addressing adrianus?
Posted by mgold, 03-25-2005, 11:09 AM
I am in contact with the Dinix support team and our team will be arriving there within a few hours. Once they have arrived I will address adrianus and others who are experiencing any service interruptions, thank you and sorry for the delay.
Posted by arfarf, 03-25-2005, 11:11 AM
This is for everyone who has been whining for over 24 hours about this issue. All you do is point to the problem but you yourself don't appear to have done anything but become the problem yourself. You're never going understand or accept what I'm telling you but I'll try anyway. Yesterday you were kicking and screaming and telling all sorts of tails of woe. Today, you're still on the same page. What that means to me is that you're not taking responsibility yourself and moving the heck away from WHP. If I were as upset as you were, I'd have taken responsibility, moved off the server in emergency mode to another NOC and today, and I'd be laughing at all the stupid idiots who are still back there at dinix (you'd be laughing at people like me - good for you!). However, you're still here. So, face the facts. You've had 24 hours to prove that you're not a bunch of hot air. Today, you're words are falling on deaf ears and you still expect respect. It's just not going to happen. You want WHP to stop trying to fix the problem, stop working on your server, and come here to answer your questions - NOW! Questions like how come my site isn't up. Answer: because I'm sitting here answering your questions instead of working on the problem. Back off a little. Give them the same grace you'd hopefully get from your clients. Or take this one piece of advice, MOVE, NOW. If you're still here kicking screaming tomorrow, I'm just going to be laughing at you. When you sign up with a company, you become reliant on them for their word. To carry out their promises. For me, dinix has been faithful. WHP appears to have failed many clients. Still you had enough time (weeks) to decide if you wanted to jump into bed with these guys or get out. You chose to stay. You chose, not them. You took responsibility for the resulting consequences of the business relationship you selected. I'm not saying they didn't fail you, I'm saying that now if they have, you should take action rather than crying about it. I doubt any of our yelling could possibly make repairs go any faster. As for me, I haven't left. I'm prepared to stick it out until Sunday. If at that time my server is off line, I'll simply move on. I won't hate them, they screwed up. It happens. They'll probably be better for it after the fact. How about you?
Posted by AHFBWEB, 03-25-2005, 11:11 AM
whew another lie, I was afraid getting your butt kicked might lead you guys to start being honest.
Posted by AHFBWEB, 03-25-2005, 11:15 AM
How about fixing it now instead of waiting til you get there so that this customer can get back online and make backups(you do not really feel they should trust you to do it do you?) You guys should quit worrying about others making you look foolish and start worrying about how bad you are making yourself look.
Posted by AHFBWEB, 03-25-2005, 11:20 AM
Nobody signed up with this "host" therefore nobody should be reliant on them for their word....that explains the no downtime...uh, 11 hour downtime...uh 15 hour downtime...uh it is a 14 hour drive + takedown and setup. screw it, why should they be honest
Posted by mlindi, 03-25-2005, 11:46 AM
Well said, arfarf. I have made arrangements for another server at another NOC. In fact, it's something I probably should have done long ago to be more reliable to [B]my[B] clients. Had I done that long ago, I wouldn't be in panic mode now. Sure, it's a little extra in monthly fees, and doubles the admin time, but I am the one who chose to be in this business in the first place. I, too, will stick with WHP, at least for the short term. However, if they fail to live up to a reasonable professional standard, I won't be with them for long. We'll see ...
Posted by Customer99, 03-25-2005, 12:17 PM
Oh, I'm sure he'll be delighted. He's already been down for well over a day now, and your techs will arrive IN A FEW HOURS. How bad is that for support? What sort of 'host' are you? I don't think there's too much chance of that Dave. These guys are interested in one thing only: covering up for what they are. The amazing thing is that some people put up with it and defend them. They obviously like: being lied to; being misled; having massive downtime because the 'host' can save a few more $; seeing people screaming for support yet being ignored; and the rest. Yes, when I see a grubby outfit like this trampling on their customers, I'll continue my whining pal. OK? I just hope that everyone who hasn't left yet is aware that the 11 hours is another lie.
Posted by aqi32, 03-25-2005, 12:29 PM
arfarf, i have moved on and cancelled my last vps with dinix, i did so yesterday. Mgold clearly said he was here to address concerns, and up until just now he hadn't addressed those who are experiencing extended downtime, of which there are many. Well he still hasn't addressed the problem, he's just put it on the shelf for later. I understand that they still have until the end of the month in edelta so lord knows why it's being done all at once tonight!
Posted by mlindi, 03-25-2005, 01:39 PM
Hold on for a second. I could be wrong, but AFAIK, the Atlanta data center is still on-line. Does that not mean that the DINIX folks, whichever ones are left, are responsible and not WHP? I may have missed something, so don't flame, just answer. I think mgold's only recourse is to pass the information along to Dinix support.
Posted by Tekerz, 03-25-2005, 02:31 PM
First of all I would like to say I agree 100% with aqi32 and Customer99. To answer aqi32's last question: I'll tell you exactly why. It's due to the motivation which rules all of WHP's recent actions: $$$ (the almighty dollar). Why make multiple trips from Georgia to New Jersey when you can load it all up in a few rented tractor trailers and do it in one days move. WHP made it very clear from day one that they don't like paying eDeltacom and Internap for their higher priced services. And after MGold's response about buying 25 cents for $2 it just goes to show his logic. This is Mgold thinking to himself: You really want to know why Mgold? Here is another hint: People paid the extra $$ for Dinix because of the eDeltacom/Internap relationship and the level of quality service we received from the Dinix Staff themselves. People don't and aren't going to continue to pay Dinix prices for a budget product. Why should we pay $349.99 per month for a server when we can find budget services all over the net with solid reps (using the same bandwidth as you) for much much less? After this move what will make Dinix any different from any other provider out there? What will WHP offer to justify the higher prices? I think WHP thought this was simple math buy a host with a great rep with customers paying premium prices for a high quality service. Move them over to a lower-end datacenter with less expensive bandwidth and we will be rolling in it ($$ that is). Well it doesn't work that way buddy and coming on here responding to my comments while ignoring customers just goes to show what kind of provider you are really going to be. And these people who sympathize with WHP are most likely employed or paid by WHP (as they all seem to be newbies). For those of you making the "you should have planned ahead or moved already" comment: I'm not complaining that my business is ruined and all that. I'm not stupid I started making plans the second I received the email notice that WHP was buying Dinix. But for the sake of arguement, how in the world were we supposed to know it would end up like this? What do you think the logic was behind giving us only 48 hours notice? These are really lousy tactics. I'm appalled at the handling of the situation and I am using these forums for what they are meant for, to voice opinions and share experiences concerning the hosting industry. If that means I want to mention how strange it is that WHP's website is of an extremely low quality for such a big multi-million dollar business then I can do so. And if Mgold wants to ignore all his customers questions and their many requests for support only to come on here and argue with me about why his site looks so bad, that's his right too. And Concerning Lauren And although at times I have disagreed with Lauren's opinions and her various posts concerning various matters I think attacking her character and motives is unfair. She has been a major Dinix promoter all the way 100%. She has been their biggest supporter on this site and off, so she has every right to be just as outspoken against them. And I don't see anything wrong with her promoting a new provider. And her having a link to sign up for a new host with an ex-dinix customer discount is not her being greedy, it's her trying to help out the many people she had originally pointed to Dinix in the first place. Her motives are to promote the best host and to help people find that host. Last edited by Tekerz; 03-25-2005 at 02:44 PM.
Posted by aqi32, 03-25-2005, 02:43 PM
yes i would understand that it is still dinix guys in charge but whp is the owner and therefore responsible, the buck can't be passed onto dinix, they are one and the same now. these people are experiencing unscheduled downtime, they need to be seen to first. that's what struck me, nevermind someone saying they think the site is cheap, focus on the previous post from a desperate client who's site has been down for hours upon hours!!
Posted by Customer99, 03-25-2005, 03:27 PM
So come on folks, eyes wide open to Tekerz's and aqi32's posts. WHP is exposed. They are moving over to low budget and you will still be paying Dinix prices for the Dinix benefits you will no longer have. The logic is obvious, and it is why they bought Dinix in the first place. Everything you have seen since then exposes them further: :- the lies about no downtime for VPS :- the current lie about 11 hours downtime :- ignoring customers who have already had 24 hours+ downtime :- the attitude and refusal to take on the serious points (wonder why) The one that I really choke on, apart from the obvious lack of any integrity, is the deliberate ploy to give only 48 hours notice to make it difficult to move out. And I think it's worth pointing out that most VPS customers may still be unaware of the massive outage which is about to hit them. The email informing them that the move is today didn't mention the 11 hours (yeh!) at all. They may still believe that there will be no downtime, as they were promised. They are in for a shock. Any person or organization who acts like this has both feet in the gutter. No integrity, no honesty, just scum.
Posted by bithost(NET), 03-25-2005, 07:49 PM
The move begins... Well my dedicated server just went offline, as of 5:36 PM Central time, so that's one rack that's been unplugged for the move. Here we go... set your watches. Thinking good thoughts... Bailey
Posted by NetCloud, 03-25-2005, 07:56 PM
Hey guys, I just wanted to make a update post about Paul (Paul L. on the forum, co-founder of Dinix), I'm a friend of Paul and have talked to him today about this, he's keeping tabs on all forums and is well aware of the situation. Note: This is not a flame, I am not against dinix, I am only an informed and impartial source. 1. Paul is cancer free and is almost recovered from treatment, but is no longer part of Dinix and has had no control over Dinix since his diagnosis (per Lauren, follow the money trail to see who does). 2. He is not allowed to talk about Dinix because of the legal issues that could jeopardize his remaining stake in Dinix. 3. Dinix is not a $25 million/yr company, not sure where this highly inflated figure came from. I'm also in communication with a head sales rep at edeltacom, edeltacom had nothing to do with forcing dinix's move, they are a good company and don't let anyone tell you otherwise. Maybe 'lack of cooperation' occurred because payments haven't been made on leased hardware or bandwidth, I don't know. Paul will probably post something on later on, he wants you to know that he feels your pain and is sorry there is nothing he can do, though he wishes he could. I think his blood is boiling at this point because all this gives him a bad name too.
Posted by aqi32, 03-25-2005, 08:16 PM
hey rviradia, so good to hear paul is cancer free, it's a terrible disease that no-one should have to endure, sadly it's too common, my father died of lung cancer 3 years ago. back to the topic... the implication was that dinix was sold for $25 million, not that they had that turnover per year. maybe it would be wise to convince edelta to put in a word because whp is plainly putting the entire reason for the sudden move on edelta
Posted by Shaw Networks, 03-25-2005, 08:22 PM
I've never seen a full datacenter move go smoothly before, 26 hours downtime? What's the count at now? Lauren (or whoever she is helping) will definitely be cashing in soon
Posted by NetCloud, 03-25-2005, 08:31 PM
This figure is still high, divide by 25 and you should have the approx price range, not sure why one inflate price they paid for a company, ego? :-P I've asked Tim at edeltacom to put in a word here, but he won't get the message until Monday since I just called and left a message.
Posted by adrianus, 03-25-2005, 08:33 PM
It's 45 hours now, and nothing, not even an e-mail replying the support ticket. Since the move has begun, I guess at least another 11 hours.
Posted by TotalChoice - Bill, 03-25-2005, 08:33 PM
Doubt that number is even close. As a customer and having spent nearly 100K dollars in Dinix, I hope they at least got a "Really nice moving van", instead of a u-haul. I wish everyone the best of luck. Hell of a long drive from GA to NJ. Last edited by TotalChoice - Bill; 03-25-2005 at 08:37 PM.
Posted by bithost(NET), 03-25-2005, 08:33 PM
nm Last edited by bithost(NET); 03-25-2005 at 08:45 PM.
Posted by Project X, 03-25-2005, 08:50 PM
so ummm, our sites are down. where is this temporary page you promised?
Posted by mgold, 03-25-2005, 09:04 PM
Migration has now begun. I will be in and out of the forums as best as I can to help answer any questions. Please email us at dinixmove@webhostplus.com for any questions you might have, thank you.
Posted by marengo, 03-25-2005, 09:07 PM
mgold, LaurenStephens.com asked you about temporary page promised. You are here to answer our questions
Posted by mgold, 03-25-2005, 09:17 PM
After speaking to the Dinix tech team they have informed me that the Redirect page will be in place as soon as the network is transferred, thank you.
Posted by Project X, 03-25-2005, 09:18 PM
he probably didnt get all the way to this page yet...
Posted by mctDarren, 03-25-2005, 09:24 PM
No relation to any of the parties here, but wanted to throw in that I regularly made a trip from mid-North Carolina to NJ in my younger (and speedier) days in just under 9 hours. Quick glance at a map site shows me they are probably an hour southeast of where I used to start my trip in NC and about an hour and a half north of me here in Jersey. 11 hours could be doable but I used to fly like a bat out of you-know-where back then.... ps - gl to all who are involved!
Posted by SirSpider, 03-25-2005, 09:26 PM
I couldn't find the page either. But I did find the help desk ticket system - so I just cancelled my account. Sorry, it was geat while it lasted (nearly 2 years) - it really was - fantastic uptime and absolutely great support. But I cannot afford to be off line.....and misinformed.....
Posted by Project X, 03-25-2005, 09:30 PM
we started migrating last nite... got caught just a few hours short of a full transfer
Posted by TotalChoice - Bill, 03-25-2005, 09:59 PM
12:00 Tomorrow is the official word from the Dinix Help Desk, as per Kelly. Hello, All servers are being shutdown, for our move to the New Jersey datacenter. The server should be back up around 12pm EST. Best Regards, Kelly Ann Dinix.com
Posted by Aussie Bob, 03-25-2005, 10:32 PM
At least Sagonet used a plane. Anyhooooo, good luck to all involved with this move. Trying times for all involved indeed.
Posted by TotalChoice - Bill, 03-25-2005, 11:14 PM
It was a Jet Bob, not your everyday normal plane. I am ready for the show. Why dont you ever return my IM's are you sore with me about something? Give me a shout when you have some time. Bill
Posted by Customer99, 03-26-2005, 12:39 AM
Start watching for the excuses and compounded lies folks, as 11, 12, 13, 14 hours start passing you by. Rviradia: glad to hear about Paul recovering. Let us be in no doubt here: nobody is blaming the old Dinix for this. The lies, misinformation, lack of information, quality cuts, terrible support & service, and the horrors still to come: this is all down to one party and one party only. The nightmare which is WHP. Talk about good hosting gone bad. This is really excellent hosting gone terrible. It's also interesting that Mr Gold suffers from selective reading isn't it folks? Poor old Adrianus was ignored time and time again because he had the nerve to ask for support when his site had been down for a day. Lauren's post above was ignored when she asked another awkward question. There's a pattern to it. Nice guy that Mr Gold. Just so customer focused. This is just horrible to watch. And the show will continue to be horrible to watch as the quality of the service you have been accustomed to diminishes. That bumpy ride I talked about has only just begun, and I DON'T mean the bumps your boxes are currently stuttering over on the highway.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 12:50 AM
dinix forum is now down. No "maintenance" message, 5 hours after start of move.
Posted by Jeff - Exceed, 03-26-2005, 12:52 AM
That error page is so ridiculously unprofessionally written. I have been reading this thread for quite some time now, and I am in absolute awe at whps attitude on this manner, Mr Gold seems to be under the impression that WHP are doing people a favour by hosting them. Clients are doing you a favour, they are the lifeline of his business, and he just does not seem to care. I find it immensely sad, how companies like this become so huge hosting thousands of domains, and with no apparent interest in customer satisfaction, then there are hosts such as us, and others that go to extreme lenghts to ensure customer satisfaction and form relationships with clients as individuals, yet we will never be nearly as big. Its such a shame, I am sure paying the other company whom dinix used to host their servers with a couple of thousand dollars to remain in their NOC for a couple of weeks extra, and informed everyone of the switch, or transported backups to their NOC and loaded them in redundant CPUs, powered them up, and shut the servers down in the old dinix location, then made a second trip that it would have been more than worth their while. Its such a shame the way customers are being treated, I wish you all luck
Posted by bjork24, 03-26-2005, 01:04 AM
dinix.com => completely down I can't wait until they're back up so I can cancel my VPS.
Posted by Customer98, 03-26-2005, 01:04 AM
Sad is the correect word Jeff, and yes, that message could have been written by a 5 year old. But that's the level of professionalism we are dealing with here. Note that I'm now only Customer98 as I screwed my Customer99 profile big time by making too changes at once. You've guessed it: I'm not a seasoned forum user! Back to the bigger mess though, someone should start a poll on how long before all the boxes are up. I would do it, but I just learned my forum limitiations! Does anyone really believe their 11 hours?
Posted by Project X, 03-26-2005, 01:09 AM
finally all of our stuff has propogated on our new accounts at fastservers... only an hour or so of downtime. guys, you just have to plan these things more carefully... as soon as we got the short notice, we started moving.
Posted by mlindi, 03-26-2005, 01:15 AM
I think that 13 hours *may* see some boxes back on-line, but I'd be willing to bet it's more like 18 - 20 hours. I'm interested to see how this all turns out.
Posted by BirdBrained, 03-26-2005, 01:59 AM
Well, my box didn't go down until ~10:15pm CST. I'm hoping that means it was one of the last to go on the truck, and will then be one of the first off. I'm not getting any maintenance page, though. And, the fact that WHP didn't even move the Dinix site to one of their own servers for the move, even after posting on the Dinix forum that they would be keeping us updated THERE ON THE DINIX FORUM is borderline retarded. However, with the way things are going with this whole ordeal, I guess that's just par for the course. Prior to the two day's notice e-mail, I was considering giving WHP a chance. Now, there's no way in hell I would stay. The way this is being handled defines the very word unprofessional.
Posted by mlindi, 03-26-2005, 02:12 AM
I have to say, I am pretty surprised that the dinix forum is off-line. I would have thought that having that running in the new DC would be paramount to damage control. This is more like customer circus, not customer service.
Posted by nevf, 03-26-2005, 02:49 AM
Nothing is being posted on on Dinix911.com either which is up and running. This may be a site Bailey set up and not an official Dinix site though. One thing that really gets me is that from the outset we were told that WHP had done heaps of these moves and were very good at it. Sure is hard to see any sign of that now. If my sites aren't back up in the next 18 hours I'm gone too.
Posted by matriarchy, 03-26-2005, 03:15 AM
I migrated with all but one domain before it shut down. One big site had 4 gigs of image file storage... it just wasn't done after hours of archiving when Dinix unplugged my server at 8:15 PM Eastern. I have a slightly older back-up of that client, but they constantly upload and download files daily, so we decided to just wait for it to come back up and use WHM Transfer again. Traffic to that client is likely to be low on a Saturday. I have DNS hosting at EasyDNS, and I think that made a big difference in propagaton speed when I made DNS zone changes. I am definately selling more of that to my clients. I am ready to cancel shorty after Dinix comes back up. A month ago, I decided to stay through the transition (as did many others)... the past 2 days reveal that to have been a mistake. If one of my vendors is ever sold again, I will move immediately and without hestiation. I'd rather make a move *I* control than one with someone else driving the trucks. If there is a silver lining, it is that I like my new hosting vendor even better than Dinix in the good 'ole days. It will be a great addition to my collection of multiple vendors. I made a nearly complete VPS migration in less than 24 hours. If anyone wants to know where I moved, PM me. I love the description "borderline retarded" about WHP not bothering to move Dinix.com to their network before the move. In the words of the WHP tech that yelled at me, "You knew this was coming and you should have prepared!" I am actually glad the temporary notice did not go up. It was badly written and I bet it would have looked just as bad from a design perspective. I feel sorry for the large number of Dinix clients that don't read forums. If they believed the single announcement of 2 days ago, they are completely unprepared for the long outage... and the disappearance of the Dinix site and helpdesk.
Posted by aqi32, 03-26-2005, 03:54 AM
dinix911.com was down to bailey doing what she does best and that's public relations, trying her best to keep everyone informed. It really really doesn't make any sense why dinix wasn't moxed to whp box that's still online????????? Is it just me or does that seem really strange? Poor old adrianus, if i were a host i'd offer you a free vps for what you're going through! So, why inflate the price to $25m? what does that acheive, except to try and give weight to whatever point mgold was trying to make at the time. Totalchoice, i assume you're no longer with dinix?
Posted by mediatech, 03-26-2005, 04:22 AM
I am in the same position. Luckily I only have a few (paying) clients. Serverscheck.com and other monitoring services will tell a tale And believe me I will post the stats. Last edited by mediatech; 03-26-2005 at 04:29 AM.
Posted by whitehat, 03-26-2005, 04:36 AM
dinix911.com was/is a site that Bailey had put together on one of her servers. It was her own personal effort at trying to accomplish for Dinix clients (and, therefore, for Dinix as well) what Dinix would not do for itself - which was to have forum and support on a non-network server that could be accessed if Dinix servers were inaccessable. Geez - did I just type 'when"? and "were" inaccessable"? What a flair for understatement I have. Of course, WHP has now shown their gratitude to Bailey. So why should Bailey have any new updates on dinix911? It's Easter weekend, Dinix died on Good Friday, and WHP promises you that they will rise from the dead by Sunday. Wonder if there is a doubting Thomas or two among us. The oldest profession on earth lives on. Getting screwed just has a different connotation when it's the corporate manifestation - it just isn't quite as flashy as hotpants and short skirts. Anyone who stays with WHP after this fiasco only reinforces the quote to which PT Barnum is associated. Last edited by whitehat; 03-26-2005 at 04:51 AM.
Posted by JamieW, 03-26-2005, 05:22 AM
Howdy there! I just wanted to ring in too. I've been a Dinix customer for over a year. I moved because my previous provider, which started out fine, was then having extended downtimes, wouldn't keep me informed or explain the cause, and was otherwise going downhill. Being at risk of losing my own customers, and even though I was in the middle of a year's paid service, I did a lot of research and writing to various providers, and came down to Dinix and ServInt being the two best VPS's to the best of my determination, based on: Reliability, Service, Customer Satisfaction (as found here and other public forums), Services, and Price. The two were rated very close in quality, and Dinix had pricing closer to what I needed, so I went with them. And I have been *very* happy with being with Dinix. Even though they did a move to their new data center almost right after I signed up with them (more downtime for my customers that were already upset over my previous downtime from my last provider!), they gave lots of advanced notice, sent out regular emails detailing everything that was going to happen and when it was going to happen. They had the Dinix support team all in place before the move and kept their forums up and constantly updated the whole time. So even when there were problems at the other end and more delays, I still felt informed and able to do the same for my own customers. When I got the email about the buyout and how it said it was going to improve the services from Dinix, I had to say I was very skeptical, seeing how Dinix and ServInt in my opinion were the top services out there, how could changing to someone else be good? But I plan to give them a shot. They do have some negative marks already. The two days notice of an extended shutdown is way, way too short a time to provide. I barely was able to get an email notice out to my customers (and I'm sure some of them didn't get to read it before the shutdown occurred) and make a backup of my files (even on home broadband, gigs of data take quite a while to download!). Also, I can't even start to imagine they'd let Bailey go.. She was the best public face on Dinix customer support. It was her constant responsiveness to forum messages and keeping us updated that really raised the comfort level of being a Dinix customer. Also, I had really plugged to my customers that we were going to be in the same data center as Google and many others. Im assuming the new data center isnt going to exceed that in quality. Overall though, I think some people are getting a little overly worked up over it. So far, it's basically a bad change in plans resulting in a short-noticed "planned" (used loosely) downtime and a move. If all goes smoothly and they're back up early Saturday afternoon, they've pretty much done their job. I'll be willing to give them a chance, especially since they're keeping on most of the Dinix staff, which is the most important part of what makes Dinix work. Of course I'll be putting in for my outage credit, which under the SLA, will pretty much be a full free month. That will make sticking with them a month or two that much easier. But if they're not up by Sunday, or there is any sort of chronic problem that threatens my own customer base, then I'm packing my bags and hitting the road. Here's hoping for the best and preparing for the worst. Let us all hope for the former. - Jamie
Posted by Customer98, 03-26-2005, 05:45 AM
Jamie: can I kick you in the teeth next? And then will you give me another shot? Can I pick your pocket and will you smile at me? And the fact that WHP they couldn't even be bothered putting up the Dinix forum as a meeting place during this this crisis doesn't surprise me at all. It's in character. And still no temporaray page message despite promises. Again it's in character. Don't you see the pattern here? What does it take? Also, what do you imagine Dinix/exDinix staff think of WHP? They are gagged. The first "refuge of a scoundral" in business is often to threaten legal action. How many hours now then? Getting used ot the bumpy ride yet?
Posted by mdrussell, 03-26-2005, 06:47 AM
I feel for all of the customers affected by this. Moves are hard at the best of times but with poor communication and short notice they are even harder. A holiday weekend, where people want to be spending times with families and not worrying about their business makes it especially hard too. Good luck to all affected by this.
Posted by revsorg, 03-26-2005, 07:10 AM
I'm a Dinix VPS client and the thing that hurts most is that I was actually proud to say so. I'm still giving WHP a chance, but unfortunately for them I can move away at the drop of a hat. Fortunately I had planned on moving my most important website away from my Dinix account this weekend anyway so I'm feeling pretty lucky. All I'm going to miss out on is a load of affiliate income which will probably costs me about $200. The people I feel sorry for are those with mission critical sites hosted at Dinix who risk losing reputation. That's worth a whole lot more than my $200.
Posted by rjbeharriell, 03-26-2005, 07:27 AM
So disappointing, but not unexpected at all. Oh well.. we'll just have to sift through the rubble that's left when (or better yet, if) the move is completed. We've already lost 4 users, and I'm sure more will follow. The minimal downtime they were told has now progressed to close to 9 hours, and I can tell it's starting to wear at their patience. We only offer basic hosting services to a select group of sites, with the sole purpose being to cover the cost of the hosting itself. Our customer base is rather limited (approx. 35-40 users), so every lost user counts. I feel real pitty for the more complicated hosting setups with 10 or more times the users than us, it's those people who are in for a *really* long night.
Posted by Project X, 03-26-2005, 08:56 AM
think of what will happen next time whp plans a buyout of a company and that company does a google on them. this thread and the others ive seen on the net are going to make that a lot harder now. yes im curious, bill (TCH), did you stay at dinix? im sure they offered some nice concessions to VIPs like you we were up and running at our new place last nite. thank the lord for that. and some fast planning. at least over at fastservers.net they are very close to us which to me equates to accountability and super fast ping times
Posted by Afro Boy, 03-26-2005, 09:37 AM
Has anyone been able to get in touch with WHP or Dinix in the last few hours? I'm in Australia and really can't call the US. Would be nice to have an updated status on the move. Thanks, Af.
Posted by mlindi, 03-26-2005, 10:31 AM
Well ... 13 hours has come and gone. Still no sign of mgold around here. What's happenin' big guy (I can call yo big guy, right?)
Posted by birdchild, 03-26-2005, 10:36 AM
I just spoke with the after hours operator and she read me a canned answer that the migration was on schedule and to email dinixmove@webhostplus.com for up to the minute information. I have sent such an email and will post the results when/if I receive one. - For the record Live Chat on the WHP site is Unavailable, hmmm; Wasn't Live Chat one of the ways we were asked to keep in touch with the move?
Posted by Joshua, 03-26-2005, 10:52 AM
I love how hosts make excuses for botched moves that happen at the last minute, and how it's always the fault of the datacenter for doing something to hinder the process. I also think that it's extremely stupid to truck servers from Georgia up to New Jersey - If you've just bought a hosting company, you want to keep as many clients as possible. 14+ hours of downtime won't help you keep customers. When SagoNet bought UnitedColo, they flew the servers from California to Florida, which was an extremely smart move on their part. Sure, it was a 12 hour downtime, but it's better than what's happening here. Some DedicatedNow customers faced 12 hours of downtime when they moved 25 minutes away... Things don't always go as planned.
Posted by BoardHoster, 03-26-2005, 10:58 AM
Now there's a well thought out, educated and professional plan, with the customers' well being in mind. A plan that most managers would have thought of and implemented initially. And that is about the most immature, unprofessional and arrogant response I have heard since Meg Whitman's reply to the complaints about fee increases at eBay. Thanks mgold for removing your company from my list of hosts to consider. .
Posted by TheGriff, 03-26-2005, 11:23 AM
We are not a company that WANTS to lose all its the Dinix customers, we are a company that IS losing all of its Dinix customers. We are not a company that WANTS to keep users in the dark not even providing a basic status page we are a company THAT is keeping users in the dark and avoiding basic communication. Odd thing is I spoke with Carl yesterday and he is decent on the phone. I told their support that they need to take his keyboard away before they lose all their customers.
Posted by mlindi, 03-26-2005, 11:28 AM
I thought I'd post what I know here, since WHP is in 'stealth mode'. FWIW, a traceroute shows that the Dinix IPs are pointed at WHP's data center. When the equipment *does* get there and gets plugged in, things should come up quickly. gee ... sure wish I knew more ...
Posted by mlindi, 03-26-2005, 12:02 PM
ding - dong 16 hours and counting. It sure would be nice to have a *hint* of an update. Where's all this incredible support?
Posted by MadatDinix, 03-26-2005, 12:02 PM
Welll not only could I not retrieve my forgotten password due to my mail being down but what I don't understand is that the VPS customers like myself were told that our downtime would be only a few hours... 2-3 to be exact. This was because they weould be transfering our data via the network and that only those who have dedicted servers would see the 12 hour downtime for the long drive. So... while I never sweated this move I'm now getting pretty pissed off being down 12+ hours.
Posted by mlindi, 03-26-2005, 12:04 PM
Don't be madatdinix, be madatwhp. Methinks Dinix got a virtual kick in the crotch.
Posted by MadatDinix, 03-26-2005, 12:09 PM
Why not be mad at Dinix? They sold us out and are probably sitting on a beach somewhere with no worries and a big briefcase of cash.
Posted by loopforever, 03-26-2005, 12:12 PM
For those of you that were with Dinix long enough, you will remember the move from the Internap facility to eDeltacom - it was something like a 35-45 minute drive and it resulted in several hours of downtime. For this move I've been expecting around 17 hours of downtime - so the time is drawing near... Last edited by loopforever; 03-26-2005 at 12:17 PM.
Posted by MadatDinix, 03-26-2005, 12:15 PM
Well I just called a number on the WHP website and I can really tell this poor lady has been listening to all our complaints for a long time. I wouldn't bet it she quits before the day is over. All she could say is she knew nothing and that they are working on it.
Posted by mlindi, 03-26-2005, 12:24 PM
easy, there. Those of us who have been around long enough know that one of the owners does not have the beach in mind. He's grateful just to be seeing the right side of the grass. I watched my mom go through treatment for cancer, and it's no 'day at the beach'. I, too, remember the move to edeltacom. IIRC that 35 - 45 minute drive was 10 or so hours of down time. If these servers are back on-line at 20 hours, these folks have done a bang-up job. However - they do need to learn that visibility on public forums goes a long way toward allaying 'angst'. again ... update please? BTW - a phone call to the 877 number gets you a very nice young lady who is probably overwhelmed with phone calls. Someone local should send over Starbuck's for her. While you're there - peek in the windows and tell us what's happening.
Posted by JohnCrowley, 03-26-2005, 12:28 PM
Considering the selling price was around 1 million (allegedly) and there are multiple owners of the company (one who was very sick), that beach vacation will be quite short for the Dinix owners (take away the attorneys fees, taxes, and misc. fees). I would direct your emotions at WHP, the ones who are now "in charge" of things. GL to all involved, and I hope your servers come back online soon. - John C.
Posted by Project X, 03-26-2005, 12:28 PM

Posted by mlindi, 03-26-2005, 12:37 PM
I don't think the owners sold because they *wanted* to sell. It's really too bad. Dinix was a great bunch of folks.
Posted by BirdBrained, 03-26-2005, 12:42 PM
That's hilarious! I'm afraid It will be closer to Sunday before all of the servers are resurrected. They didn't get on the road until close to midnight, and it's a good 12-14 hour drive even if they do put the hammer down. Add another 6 hours for them to get everything set up and configured (just as long as it took to take everything down), and we're looking at approximately 8-10pm EST. Far from any initial estimate WHP has given.
Posted by orty, 03-26-2005, 12:45 PM
Can you imagine if they got a speeding ticket on the way there? Now THAT would be hilarious. I've long since moved my stuff off my VPS there, but still do occassional file storage on the VPS until the end of the month when the account expires. Bailey did get screwed in all of this, having chatted with her. Without going into details, let's just say that the WHP folks were less than polite to her and her loyalty to Dinix. Dinix911 was setup on one of her own servers and I wouldn't expect it to be updated ever because she has very little to do (if anything) with Dinix anymore (from my understanding). I'm sure we'll hear from her when this is all over, but considering what she's dealing with, she'll probably keep quiet for a bit. Last edited by orty; 03-26-2005 at 12:50 PM.
Posted by Project X, 03-26-2005, 12:47 PM
i wonder if they paid for that extra uhaul insurance...
Posted by jasonstx, 03-26-2005, 01:04 PM
I have been down now for about 17 hours, sent emails to dinixmove@webhostplus.com, posted on dinix911.com, called DINIX and called WHP and the only response I have about the status of the move is that it is going on as planned and that everything should be up shortly. That was an hour ago. It also doesn't match up with the information available here about the truck not even leaving untill midnight. This may be a 24 hour mismanaged and unprofessional downtime extravaganza. Personally, I am "Excited" to be a part of it.
Posted by TheGriff, 03-26-2005, 01:08 PM
They can't even let their OWN tech support rep know what's going on? This has got to be run by a bunch of teenagers! My guess...no, my hope, is that they staged the move and sent one truck early, one truck later, etc. I'm going on 18 hours of downtime right now and no one can tell me what's going on. How does a company expect to keep their customers if they treat them like this?
Posted by TheRose, 03-26-2005, 01:10 PM
Terribly unfortunate all this is. Could it be a driver error? Hope this isn't the cause for delay.
Posted by croncast, 03-26-2005, 01:12 PM
Just got this email from WHP: "Servers will start to come back online between 5 and 7PM, thank you. Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com
Posted by birdchild, 03-26-2005, 01:18 PM
You missed the line at the bottom Servers will start to come back online between 5 and 7PM, thank you. Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com -------------------------- Sent from my BlackBerry Wireless Handheld ...are they still on the road? Hmmmm
Posted by marengo, 03-26-2005, 01:18 PM

Posted by MadatDinix, 03-26-2005, 01:19 PM
I just got this reply... Servers are still in route to nj. Should be arriving at 4 to 5PM so we are hoping to be back up at 7 to 9PM. Please stay tuned for further updates, thank you. Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com
Posted by mlindi, 03-26-2005, 01:40 PM
That's funny - the person I spoke with said Carl Rudel wouldn't be back in the office until Monday. Even so, that's 24 hours, not 11. 2 + 2 = 5 for extremely large values of 2.
Posted by jasonstx, 03-26-2005, 01:41 PM
I just got the same reply. But "start to come back online between 5 and 7PM" is scarry. Of course there is no accountability on WHP's end, if it takes them another 12 hours, there is nothing we can do.
Posted by Project X, 03-26-2005, 01:45 PM
well, you could have moved like a lot of us did.
Posted by mshraim, 03-26-2005, 01:48 PM
Hi all, Here is another victem sharing you the same sadness from the Middel East We are +9 hours different from your time. I'd really like to thank you all for keeping us updated. Dinix should appreciate your work!! _____________________________________ My clients already started to search for a new provider!!!
Posted by mdrussell, 03-26-2005, 01:49 PM
Lauren, Just reading through your why.html page on FastSevers and you mentioned...: "FastServers.net does not compete with their own clients! No shared hosting!!" What about powersurge.net? I thought they were both the same company?
Posted by UniServe Hosting, 03-26-2005, 01:49 PM
I can't believe I read through every single one of these pages. Some of the stories were very touching and I feel bad for you all because this was clearly unmethodical. Mike Gold ain't really gold after all. However, he is bad-mannered and barbaric. I'm pretty sure this Mike character is doing the following with his donut driver staff: I also wonder if he looks like this:
Posted by Customer98, 03-26-2005, 02:05 PM
I see that the the latest lie, 11 hours downtime, has finally caught up with them, as we all knew it would. Now we are seeing again the quality of what they call 'support'. There isn't any to be had. They've unplugged the Dinix forum and run for cover. I just hope everyone remembers that they had a choice here. They COULD have done this the professional way. They COULD have delivered zero downtime for VPS as they promised. They could have minimized the pain for the customers. They CHOSE not to. They CHOSE to take the cheapest route, at YOUR expense. They saw a shortcut to save money for themselves knowing full well that it would cause YOU severe pain. To make it even worse they DELIBERATELY withheld the move date until 48 hours beforehand, to make it virtually impossible for many of you to move and escape. I just thought I'd remind you of this, so you don't forget what sort of low-life you are dealing with here. You can be assured what the same cost cutting support and hosting mentaility will continue once the move is complete. It pervades them. The Dinix quality you are used to is history. I suggest everyone better get used to that fact, if you are going to stick with this bunch. That bumpy ride I keep mentioning has only just begun.
Posted by jasonstx, 03-26-2005, 02:17 PM
Not really, I am on a VPS plan and untill 2 days ago I had no clue it would take more than 5 minutes with this move. I basically had 48 hours prior notice with an Easter weekend full of family activities. That 5 minute quote was the worse case scenerio reported by WHP when the move was announced a month ago. I decided to stay because the Dinix support guys were staying, thats it. As to what keeps me around and decides if I continue my relationship with WHP is, truthfully, the amount of *** kissing they do and how many months of free service we all get from this fiasco.
Posted by shann123, 03-26-2005, 02:22 PM
I hate liers, but up until last night, I was willing to give WHP another chance if only because I dread the thought of setting up a server again since I barely know what the heck I'm doing. But, with their lie from last night, I went ahead and ordered a Ded. from another company. If WHP is lying this much right from the start, I'd rather go through the pain and uncomfort setting up a server than to wonder what I'm going to be lied to about next. Lie 1. VPS's will not have any downtime. (Great! I'm on a VPS) Lie 2. We will have 7 days notice before the move. (OK) Lie 3. VPS's will be down approx 11 hours. (Well, alright, not like I depend on it for major income.. we'll deal with it.) Lie 4. We'll keep everyone posted on the progress. (Uh huh) Lie 5. We'll have a page set up letting your visitors know that your server is being upgraded... etc. (OK, at least members of my websites will know that I didn't desert them.) Well, needless to say, I'm probably missing some lies in there somewhere, but at any rate, I'm not sticking with a comany that's lied that much even before we were under their roof. Hopefully, I won't screw anything up with the new server, but I'd rather chance that than stay with WHP. Just thought I'd throw my $2 in (inflation and all).
Posted by Monkeyshack, 03-26-2005, 02:34 PM
Sad thing is.... I bet we wont get a refund for the downtime.. they will pull some lame excuse.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 02:50 PM
Y'know....the whole "well you should have moved sooner" crap's starting to get on my nerves. I've been reading this site for over 4 years now....one thing I've learned is that todays "great" host can be tomorows "crap whered my stuff go" host. I saw how folks raved over certain hosts so much you'd think they were sleeping with the hardware...then, a few weeks later, it's "bad break up" time. People said how great ThePlanet and ServerMatrix were...well, looks like they've had their ups and downs too. I tried them out when the whole VO/Data393 thing was in motion. I found great hardware, but everything else was lacking (including taking 2 weeks to setup the backup service). I've seen it all. I remember the "TrueHosting" crap, the "UltraSpeed/Burst" stuff, Rackthisnthat coming and going. In fact, you'd be hard pressed to find any big host older than a year who hasn't had some ups and downs. What I've learned is, do your homework, check it 10x and then pray. I've been looking for a new host since late last year. I moved from a P3 at VO/Data393 that could handle my sites to a P4 at Dinix that couldn't (same sites, no changes). I had to relocate my flagship site, lose a few clients along the way and roll with the hiccups. I HAD! a backup plan, several in fact. Each one hit snags that cost me valuable time. 48 hours is not enough time to switch gears in mid stream, repeatedly. Add to that the fact that it's a holiday weekend for some of my people, so I'm flying understaffed. Some of us don't have quick access to a few grand to drop this close to the end of the month to cover hiring an experienced rapid move crew, provision a server and "get outta dodge". Kudos if ya do. Before I give someone root on my boxes, I want to know who they are...lots of rip off artists out there. I've personally encountered 2 in the last year. Doesn't make me too confident without really researching things. Last thing I need to do is move in a rush to a company that is going to cause me more problems than this outage. Like I said, I've been researching hosts for months, and each one I've checked out was unable to either fit my budget or needs or both. The minute the move notice hit, I contacted 3 hosts, had 1 ready to go, and he had to drop out, 6 hours later, unable to get the IP's I needed. The other couldn't get the hardware I purchased up (due to cpanel isues) until 11PM Friday. I'm glad for those who could, but please, enough of the "shoulda moved sooner" crap. It isn't helping. Hindsight is a wonderful thing. But it doesn't change the fact that despite time, warning, etc, some people (including me) are being effected by this mess. Now, you want to tell us what the status is, fine. You want to advise us on how to weather this storm NOW, fine. Got a WHP truck sighting? Fine. Got Mike Golds beeper #? Fine. Your sites back up? Great! Got a 24' scarf and a blue telephone booth we can use to travel through time? Really cool. Otherwise, what is the point is rubbing it in?
Posted by mlindi, 03-26-2005, 02:53 PM
There should be some sort of accommodation. If not, it's likely that they have gone to a lot of trouble and expense to acquire a bunch of un-populated second-hand hardware.
Posted by UniServe Hosting, 03-26-2005, 02:54 PM
This is already obvious and evident!!. His last name is GOLD for crying out loud He reminds me of those mafia characters with the funny nicknames. We should call him Mike The Hammer Scammer Gold
Posted by mlindi, 03-26-2005, 02:57 PM
I'd be happy with just a sonic screwdriver and some jelly babies. :-)
Posted by Kaith Sutai-Rustaz, 03-26-2005, 02:59 PM
Now, here is what was promised: 5 Days Notice No Downtime for VPS, 11-13hr for dedicated. A "maintanence" message Regular updates and real time communications via forum/livechat and phone. Pre-Move backups of all data. All is missing. We got 2 days notice, we're looking at 24hrs downtime minimum, and most of us can't contact WHP. Is there a way to tell when backups were last run? My last verified backups were at 1AM Friday, which leaves 19 hours unbacked up. For those wanting to prevent this in the future, here is an excellent article on rapid-move from 1 cpanel box to another: Article Bookmark it so you have it in the future. Anyone have similar for Plesk, Ensim, DirectAdmin, etc? Anyone know of a way to "force" a DNS update? Some of us have sites migrated, but are waiting on DNS to update (24-48 hrs) Info on this might speed things up.
Posted by mlindi, 03-26-2005, 02:59 PM
That's just Dlog spelled backward.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 03:01 PM
I want the dog with the laser nose. (Might keep my cats in line....)
Posted by steveA, 03-26-2005, 03:01 PM
Great... Just checked on my sites to find they are all down, and the dinix site so start snooping around and see this. My sites have been down all day which is costing me a lot of money. Din't want to read all 17 pages here. Anyone know when they are planning to have it back up?
Posted by Monkeyshack, 03-26-2005, 03:02 PM
READ all 17 pages please.
Posted by AHFBWEB, 03-26-2005, 03:03 PM
Lie #6 They bought a $25 million company (only off by 24 million)
Posted by sightz, 03-26-2005, 03:15 PM
Back to the topic of the thread starter's "honorable intentions". Click the link in her sig, you are taken to an sales pitch page with a link to an order page at Fastservers.net containing AN AFFILIATE CODE. According to Fastservers affiliate page: "Our recurring revenue model is one of a kind! Every time the clients you refer pay an invoice you get an instant 10% added to your account, no restrictions!" Ms. Stephens stands to gain $12 to $128 per month, per customer. I know she is a long time member of the community, but how do the WHT rules look upon hosts flaming other hosts then blatently trying to profit from the thread they started?
Posted by mlindi, 03-26-2005, 03:18 PM
Good old K-9 - gotta love him. He's good with Dhaleks, too.
Posted by c0nstant1ne, 03-26-2005, 03:24 PM
I highly doubt that. They're already losing enough customers, why chance losing the rest of them. I've always been credited for my downtime with them after 18+ months of service.
Posted by Monkeyshack, 03-26-2005, 03:31 PM
with Dinix yes... but this is now WHP land.
Posted by Project X, 03-26-2005, 03:32 PM
nope... http://fastservers.net/about-contact...-overview.html
Posted by mediatech, 03-26-2005, 03:33 PM
I noticed the DINIX post has been removed. As a DINIX client I'm patiently waiting on my VPS service to restored which has been down since 8:00pm PST. Has anyone here heard how the data center move is going? Anyone back up yet? Let's keep it civil. I understand we're all upset however it would be more constructive if we didn't make it necessary for the admins here to cancel posts.
Posted by Project X, 03-26-2005, 03:36 PM
within ONE hour of getting the email, we started moving. we moved a ded box with quite a few accounts on it and did all the DNS and stuff in that time. i think we lost only about an hour total. but most of that was because of some code on our end. as for me, i moved my VPS over to servint almost the minute i heard about this back in jan/feb. i have been thru too many of these before
Posted by Project X, 03-26-2005, 03:40 PM
lol, i WISH!!! in case you missed it, the $198 (min) goes to the new signups via a discount that i arranged with their VP sales. hence the tracking code/coupon code. btw, im not a host. i sold my hosting site a while back. also, i WAS a dinix client until this happened and i recommended MANY people to them. please do read all the thread and my responses before posting stuff like this. ask dinix or servint about my recommendations for NO MONEY. they also have referral programs. the 10% that FS offers thru their normal channels is FAR below the industry standard. you or anyone else do not HAVE to click on my link nor do you have to click on the link on my pages. nor do you have to sign up at FS. ps dont worry yourself over my sig, as youve seen before, i change it every few days to the latest offer Last edited by Project X; 03-26-2005 at 03:45 PM.
Posted by Customer98, 03-26-2005, 03:42 PM
You can add to the lies the actual underlying motives behind their actions. :- They chose to take this cheap transfer route, at your expendse in FULL knowledge of the pain you are now suffering, to save themselves a bit of money :- They DELIBERATELY withheld the move date until 48 hours beforehand, to make it difficult for you to move :- They GAGGED ex-Dinix staff :- They've THREATENED legal action against at least 2 people to keep them quiet :- They are moving you to CHEAPER valued hosting, yet you will still be paying Dinix prices Starting to see a picture of what you are dealing with here? Starting to understand just how low down you are on their agenda? Don't get angry, get even. Start working out what you can do to create pain for them. The first step is to make sure as many people in the industry properly understand what is going down here, and how these people work.
Posted by revsorg, 03-26-2005, 03:44 PM
I think it's just move to here
Posted by sightz, 03-26-2005, 03:47 PM
You don't have to be a host to receive affiliate checks in the mail! Are you telling us that you are not receiving a cent from the affiliate links on your "why" page? I apologize if this is the case. It certainly looks suspicious. If I thought that, others must as well. Let's clear the air here: Are you or are you not receiving affiliate/referral income from Fastservers.net? Last edited by sightz; 03-26-2005 at 03:56 PM.
Posted by mlindi, 03-26-2005, 03:54 PM
LS has stated repeatedly that there is no referral fee being paid. This is a good faith effort on the part of someone who truly cares. That is the way I see it, anyway.
Posted by marengo, 03-26-2005, 04:06 PM
http://www.webhostingtalk.com/showth...hreadid=387709
Posted by JamieW, 03-26-2005, 04:18 PM
Anonymous "Customer98": You seem to have a big axe to grind and no one can even suggest anything contrary to your opinion. I'm not here to defend WHP if you read my last post. I don't even know who they are beyond what info I've been able to get here. Their change of plans and downtime are definitely a black mark to me. But I don't really care about what "words" are all being thrown back and forth about it, and who lied to whom. It comes down to they bought Dinix because the previous Dinix owners thought they were the best option at the time (looking for the least disruption to their customers and employees), and they are moving the equipment to their own location. It's a mark against them that they didn't take the time/effort/money to move the VPS sites over the network. But since they went with the route of moving physically, it's completely expected (no matter what anyone is saying) that there is going to be a good bit of downtime. Dinix's own move took an extra 12 hours to complete than planned. I expect the servers to be up and running smoothly by the end of the day Sunday. If so, then they've delivered the expected service, and all these "words" here don't really matter. If they don't deliver, then my service has been affected, and I'll be moving. I also expect a full month's credit minimum, The company was bought and the machines are being moved. There is going to be an extended downtime. We'll see where it goes from there. I think they at least deserve a chance. It's easy enough to move if they show their service to be insufficient.
Posted by mlindi, 03-26-2005, 04:37 PM
OK - I called WHP and was told that - yes, there were some delays during the ride. They are still optimistic that they will be bringing things up beginning around 5 PM. Hey - it's *some* news, anyway. I suggested that they might want to have someone make an official announcement here. We'll see what happens ...
Posted by Customer98, 03-26-2005, 04:40 PM
I have an axe to grind against proven liars who blatantly rip off people. Oh and perhaps a bit of an axe to grind against the likes of you, whose only contribution is as an apologist for them, to tell us all it isn't so terrible after all. Well sorry pal, but it is. These guys of lied through their teeth to all of us. They devised a plan to mislead, so that we didn't have time to shift away, and they have offered a level of support which is a disgrace thoughout all this (none at all). Their underlying plan stinks: moving people from quality hosting and support at the old Dinix, to low end stuff, which unless you are totally blind you can already see in action. Now you go ahead and continue to believe in them mate, but DON'T expect me not to continue expose this outfit for what they actually are. You may be sitting relatively comfortably and able to bear your sites being down, but it is clear that many people are REALLY suffering because of this. Your lack of concern for these guys is mirrored only by WHP. No wonder you defend them.
Posted by Emirys, 03-26-2005, 04:41 PM
Before the server transfer has been a 16 hour downtine + about 15 hour for the transfer and still the server is inaccessible. Pretty high downtime.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 04:47 PM
Ok....I have to ask. Why does anyone think the new DC is low quality? Yes, I've got cats that can do better site design, but I've also seen awsome design on pure-crap hosting. While I can understand them not popping in to every forum to update, and do understand why the Dinix one may have gone down, it wouldn't have been too hard to pop in here, and say 'see this page for regular updates" then post a link to their site, where that poor lady posts once each hour, even if it's only to say "no update yet"....y'know?
Posted by aqi32, 03-26-2005, 04:54 PM
do downtime credits count when the downtime has been "planned"? i can't get to dinix to see if it's only for unscheduled. i've been away from the computer all day, what is the dowmtime count?
Posted by VinaGal, 03-26-2005, 04:56 PM
i'm definitely moving to a new provider once they're up.
Posted by TotalChoice - Bill, 03-26-2005, 04:56 PM
Our first servers went offline at 7:05PM EST on 3/25/2005 Last edited by TotalChoice - Bill; 03-26-2005 at 05:06 PM.
Posted by ConfuzzledDuck, 03-26-2005, 04:58 PM
I asked them if there would be something like that on their forums yesterday before it went down, but because I didn't have a reliable internet connection didn't find out what the reply was. I understand why the Dinix site went down too, but I had gathered from somewhere in this thread they had said you would be able to check the progress on those forums (please someone who saw my origional question and the reply correct me if I'm wrong). Obviously that's not possible, but it would be good to have something. As I said then - I don't want to be paying international phone rates to find out what's going on. Thanks to the people who are ringing and keeping us updated. I, for one, appreciate it Jonathon
Posted by Kaith Sutai-Rustaz, 03-26-2005, 04:59 PM
aqi32 - http://web.archive.org/web/200402260...www.dinix.com/ Bill, we went down before 7PM, and I believe I saw others mention they'd gone down between 6:30 and 7.
Posted by njak, 03-26-2005, 05:00 PM
My VPS is approaching 24 hours down - at just after 4PM EST. I put in a ticket at 4:17 PM on Friday. We will be getting a VPS at another host as soon as the "smoke clears" on Sunday or Monday. If everything is all right at WHP, we will be moving our sites from another host to the new host, then in a few weeks we will move our Dinix sites. If things are not "fine" at WHP, we will be moving our Dinix sites first. Luckily, as this is taking place on a holiday weekend, most of our clients are oblivious. We only had a few calls between 4 and 6 PM yesterday. Our biggest ecommerce clients are still on Windows servers. Within 6 months, we will have migrated them to PHP/Linux systems on one of our VPS's and we would be in deep doo-doo if this were taking place after that migration. Needless to say, without huge amounts of apologies on bended knees, and offers of a free month, etc., there isn't much chance we will be staying after this fiasco. The posts and replies of Mike Gold, sort of put the "nail in their coffin" for us. On top of that, the quality we have been getting - both VPS and support - has steadily gone down since the "merger" - and it seems I can get better quality for the same price or less elsewhere. I looked at serverint.com and I am very pleased with what I saw. Mr. Gold - all we ever wanted was the truth. A true migration plan with a time schedule telling us when servers should start to go offline, when the first trucks should leave, when the last trucks should leave, when the first trucks should arrive, when the first servers should start to go online, when the last truck should arrive and when the last servers should go online. And most importantly, when and where we would be kept advised of what was going on. We are smart enough to realize that there would be some range in the schedule and some varience for unforseen circumstances. And we would rather you tell us the longest time you expect along side telling us you hope it is shorter, instead of telling us a short time that we know you can't possibly keep. But you gave us lies and half truths, or just told us nothing at all in an obvious attempt to keep from losing us as clients. That is no way to do business with honest folk. You'll only keep the lazy ones who don't want to move - and really, it's no fun to move to a new host. But in this business we have to do it every 1-2 years because no host stays good without getting bought. Or a good host turns bad and then you HAVE to move because service is lousy or the plans or prices change, etc. What I would give to keep a host for more than two years..... We've been with Dinix 1 year and several months. Well, that's my more than $0.02 worth. GET R DONE soon. Last edited by njak; 03-26-2005 at 05:03 PM.
Posted by TotalChoice - Bill, 03-26-2005, 05:07 PM
Our first box went down at 7:05PM EST. What a mess this has turned out to be.
Posted by Joshua, 03-26-2005, 05:15 PM
Well, witnessing this situation has just lost WHP a potential customer - I live around 45 minutes from WHP's new datacenter (the old DataPeer datacenter in Fort Lee that's been vacant for 2 years), and was seriously considering trying them out, and possibly reselling for them, or colocating some servers there. Not anymore...
Posted by MadHosting, 03-26-2005, 05:16 PM
Anyone received any update from dinix or webhostplus as to when they expect the vps migration to be complete? I'm getting really sick of this. Just when I thought I'd found a good web host this happens. Anyone know a reliable host that offers similar vps accounts?
Posted by Joshua, 03-26-2005, 05:20 PM
You may want to look at ServInt.com - They offer managed VPSes, and many users here (including the original poster on this thread) have used them with good experiences to tell .
Posted by Project X, 03-26-2005, 05:21 PM
im sorry for any misunderstanding at all. i do run a LOT of different affiliate programs. some for hosting companies. yes i am SURE ill make money off this one way or another, but my (repeated) point is that if i were promoting FS for the money, it wouldnt be them, it would be a hosting company that paid the traditional 100% of signup and then a referral fee. either way i want you to know that i didnt just go to the FS website and sign up for an affiliate program and start making a page for them. my BF moved over there and they were extremely fast and responsive, then i spoke with a few of them (phone, AIM, email) over there a great deal and got several promises IN WRITING and a big discount via a coupon code for those who decided to sign up. since the signatures here are dynamic, you probably dont know that this was not the same sig when i placed teh first post here. there is nothing weird or sketchy going on, nor is there any reason to avoid the REAL problem at hand, and that is the dinix/whp situation i really shouldnt have to spend so much time explaining myself, as we are all here to make money, assumably, but i have tried to make it clear that my recommendation on them is FAR from being financially motivated!
Posted by geego44, 03-26-2005, 05:22 PM
They claim Servers will start to come back online between 5 and 7PM
Posted by aqi32, 03-26-2005, 05:25 PM
servint seems to be on top at the moment. Bill, you being a VIP customer and commenting that it's a mess means all the more, becuase if they can't keep you happy then how would they the "little people"
Posted by MadHosting, 03-26-2005, 05:27 PM
Sorry to bother you, but could you tell me what time zone that is?
Posted by birdchild, 03-26-2005, 05:35 PM
sub-standard, night-lite, wasting-time
Posted by mediatech, 03-26-2005, 05:35 PM
my server went down around 8:00pm PST. Some posted we might be up around 5:00pm.... EST I imagine.
Posted by yawho?, 03-26-2005, 05:37 PM
I have Dinix VPS and was kinda blind-sided by this. My clients are screaming because of the extra down-time. Initially they said 6 hours then a Manager there some Carl Rudel guy told me 15 hours: "Yes, we are currently migrating all dinix servers and will have a down time of about 15 hours in total, thank you. " Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com www.webhostplus.com That went by and I sent him a bunch of e-mail and now they say another 7 hours!!!!!!!! I am definitely moving my stuff and those I recommended. this was done so unprofessionally. Their poor phone service guys have to take the brunt of all this. I guess they too are getting stressed out and have started being rude to clients . . . Good luck if you stay with these guys.
Posted by apresmidi, 03-26-2005, 05:43 PM
I guess there are many server holders who will say exacly the same. After a lot of **** we though we found a good one. And we are again screwed up. Even if they ( Dinix-WHP) will finally come back ( I begin to doubt even in that ) and offer nice compensation for "the trouble" - they will never restore the trust of customers. Unfortunately this is also said about us. We never earn back the trust of our customers who heard from us yesterday excuses and promises that "such a downtime as yesterday will never happen again". "Just one more. Exactly 11 hours long". Well, it is almost 24 hours and no any light to see. Last edited by apresmidi; 03-26-2005 at 05:47 PM.
Posted by sightz, 03-26-2005, 05:49 PM
This thread has been full of non-answers and brush-offs. I feel like I'm watching a Bush press conference on CNN. Perhaps you would be so kind as to fully and directly answer my question: Are you or are you not receiving affiliate/referral income from Fastservers.net? Since sigs are dynamic, here is a copy of Ms. Stephen's current sig for the record: The 'why.html' page above contains a link that redirects to a page at ordernow.serverorders.net which has "affiliate_pro_tracking_id=4" as part of the URL. (hopefully that tells the story without violating WHM rules regarding posting affiliate URL's)
Posted by HenryJ, 03-26-2005, 05:52 PM
We have server with DINIX for over 2 years. Suddenly they sold the company to WEB HOST PLUS, and web host plus decided to move the servers physcially from Atlanta to New Jersey and provided only 60 hour notice. Anyways, i got in touch with one of the managers and he told me that the total downtime will be 11 to 13 hours at max but it is already 22 Hours of downtime and there is noone to tell where the heck the server is!! It is so much unprofessional first of all to give only 2-3 days of notice for a downtime due to physcial moving of server literally 1/3 across the america. They should have given at least month notice for such a move!! I am lossing big due to them
Posted by HenryJ, 03-26-2005, 05:54 PM
BTW, not to mention, DINIX has 99.999% uptime SLA agreement with us.
Posted by Shiboning, 03-26-2005, 05:54 PM
I have been in the hosting and site development feild for six years now, but mostly as a freelancer hosting the sites I develop so that I have root access, and sell the extra space to those who want to do it themselves. Went through a few disasters and have developed a 'sense' that it is coming. But, I kept an optimistic view, which made me partially ignored that sense. I signed up with ServInt. Migrated some important sites. Some how I left the Dinix server running with some other sites that I wanted to redevelop before moving. Only about ten of those sites, which are quite active, went down with the move. So I will still face some embarrassment if the down time continues. Now I am telling myself to listen to my 'sense' developed through experience. And for your information, I would take those 'lies' posted above seriously. They are definitly the signs from some of my experience. I am also waiting for the server to come alive, backup and run. By the way, I also live in the neighborhood where the new DC is located. This is one of the richest and most expensive county in the nation with the medium income of six digits. I simply don't see that a data center here can survive for long term with low price. They either raise the price or disappear.
Posted by mlindi, 03-26-2005, 05:58 PM
Well - that gives me a real warm, fuzzy feeling in and of itself. I knew that I should have considered a career as a supermarket bagger.
Posted by Project X, 03-26-2005, 06:00 PM
1. i voted for bush, im republican 2. that remains to be seen. i have NO idea. 3. i have not posted ANY affiliate URLs here nor their company name in my signature, therefore im not in violation. 4. why would any of this matter to you anyways? are you a dinix client? if so, are you mad that this happened to you? dont take it out on me. 5. if someone else here is offering a nice discount, go with them. a lot of people here have excellent reputations. make sure to get everything in writing like i did at FS. 6. i also have a hosting directory that doesnt cost anything to list. i could charge i guess. but i dont. i also am not promoting it here either. it has affiliate banners at the top of it. so shoot me!
Posted by ConfuzzledDuck, 03-26-2005, 06:02 PM
Fancy popping round there to see how they are doing?
Posted by Shiboning, 03-26-2005, 06:02 PM
I don't think Bush bashing is appropriate here. Anyone can also compare it to "I didn't have sex with that woman." Please be fair.
Posted by Lore, 03-26-2005, 06:03 PM
I was with Dinix when they made their first move to a new data center some months after I signed up. They missed the mark by several hours at that time too. However, their board was open and posts came in on a regular basis keeping everyone informed of the unhappy news. Frustration abounded but at least there wasn't this deafining silence. It's pretty pathetic that I have to come here and rely on posts from other lost souls as to whats going on.
Posted by Project X, 03-26-2005, 06:04 PM
lol, as soon as i saw that i realized what i was dealing with. ever since kerry lost there have been a lot of sore losers around taking it out on us republicans.
Posted by marengo, 03-26-2005, 06:04 PM
LOL, My server is down 19 hrs already
Posted by russellr, 03-26-2005, 06:05 PM
I found out from the friend (who also hosts with Dinix) because he wrote to WHP (Carl Rudel, to be precise) for an update on the move. Carl responded by email and said that the move was happening Friday and an email would be sent out in a few hours to that effect.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 06:11 PM
The 49.5% of us who didn't forgive you. Next time I'm voting for Weird Al..... The Kirk/Spock ticket didn't do too good last time. And 48 hours is not enough time to do that in depth...hell, 3 months sometimes isn't enough time. A discount now may be great...but what good is it if that "great deal, save your *** panic move" blows up in ones face? We've got panic filled speculation, misinformation, a ton of guesswork, and a bunch of armchair quarterbacking going on here. Now, I'll be frank (unless someone else wants to be Frank, in which case I'll be Jesse), I'd have expected the silence from the old Dinix, which seemed to only have 3-4 people at most doing tech support. WHP is supposed to be much larger, so having a dedicated PR person, especially in light of all this panic, would make great sense. But, whatta I know? I just looked at the calendar. If WHP had been trying to negotiate a gradual staged move and the plans didn't work out, which would you rather deal with: - A short term "crash" move over a holiday weekend, -or- - Moving mid week during business hours? We have 1 side of a 4 sided story here. - Old Dinix staff (now gaged) - ED (not showing up to say anything) - WHP (now silent, and at best, wrong in their estimates, at worst lying) - Us (running with scisors in the dark) I'd like to know whats going on...more than that, I simply want my sites back up so I can move forward and handle damage control, rather than walking blind through a PR minefield.
Posted by mshraim, 03-26-2005, 06:14 PM
To correct your information ! My VPS is down for 24 hrs. yestarday, at this time I've sent support ticket to Dinix.... May be they started with me....first!
Posted by Lore, 03-26-2005, 06:16 PM
My little saying: "When in trouble when in doubt... run in circles... scream and shout!"
Posted by yawho?, 03-26-2005, 06:18 PM
This is the last e-mail I got from webhostplus: Servers will begin comming online from 5 to 7 PM. Please stay tuned for updates, thank you. Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com www.webhostplus.com It's almost 5:30 PM EST and I'm getting nervous!!
Posted by mlindi, 03-26-2005, 06:18 PM
hear, hear! I think that would go a long way toward quieting the 'mob'
Posted by JamieW, 03-26-2005, 06:21 PM
I'm apologizing for WHP? I'm upset about downtime as well. All I'm saying is *I* (me, myself) am giving them a *chance*. That's it. If they hang themselves with it, then that's what happens. If I was going to bail just because they went down to move the machines, then I should have left Dinix about a month after I signed up with them to start and they moved to eDeltacom and went down with a lot of extra downtime. But I stuck it out and had the best hosting experience I've had to date. Now, back then I had a lot of research and high expectations behind Dinix when I stuck it out. I can't say I have any of that with DHP. But they're suppose to keep the original Dinix team on, and as such they've been great to me and I'm willing to give them a chance and not to just abandon them. But if they don't produce, I can be gone in a day. It's up to them to prove their worth. I do have to say though, even if WHP turned out to be some great service provider on the technical side, I really don't think they understand just what the value of Dinix was: Its reputation. That's what they were buying, and should have bent over backwards to keep it in tact. Ah well. My honest expectation? I'll probably be moving sooner or later. I'm just not ready to bail right off because they're down for a move.
Posted by njak, 03-26-2005, 06:21 PM
I've been down 25 hours as my VPS went down at 4PM or just after. Trouble ticket is timed at 4:17pm.
Posted by Shiboning, 03-26-2005, 06:33 PM
I am also wondering how many servers are involved. Why can't they afford to migrate the data to the servers in the new DC and route over before moving the hardware? They can afford to build a new DC but can't afford spare servers? I think that is not a good sign.
Posted by TotalChoice - Bill, 03-26-2005, 06:41 PM
All our base are belong to MR. GOLD ? Time for a good laugh. http://www.stileproject.com/base.html
Posted by TheGriff, 03-26-2005, 06:45 PM
They didn't even give their support guys a number to find out what's going on...if they treat their own employees like crap how can we expect any different? Speaking of which...any server's back up?
Posted by aqi32, 03-26-2005, 06:46 PM
thanks russel, so by saying that an email would be sent out in a few hours they are admitting they knew about the move at least "hours" before the email was sent out, but what i'm getting at, which is a foregone conclusion by most people, is thet they knew well in advance of the move, more than just hours, days and i wouldn't be surprised if weeks! Bill, what do you mean? .... addded , hehe didn't see the link in post preview, pretty funny
Posted by Kaith Sutai-Rustaz, 03-26-2005, 06:47 PM
Nothing here yet. I went down early, so will probably be on the tail end.
Posted by aqi32, 03-26-2005, 06:49 PM
yeah it will most likely be last on -- first off, and on the other end first on --- last off, just to add insult to injury really isn't it!
Posted by djandn8, 03-26-2005, 06:53 PM
From what I've gathered, the DC has been vacant for a couple of years and WHP maybe just got it to move Dinix's servers there. There is much discussion in this exhaustive post on just about every aspect of this "planned" move or lack thereof. As well as many sentiments expressed, reiterated, and re-reiterated. What happened to the person that lives close by the DC and could get us some on site recon? Nearly 6pm EST, and still waiting to see if the ship comes back from the dark side. Maybe we will get some updates here soon from WHP/mgold/carl; hint, hint.
Posted by shann123, 03-26-2005, 06:58 PM
Don't hold your breath.. I don't know CPR
Posted by nevf, 03-26-2005, 07:07 PM
I'm the friend Russell mentioned. I emailed Carl and got the aforesaid reply about 12 hours before the dinix email was sent. It is obvious they new what was happening well before we did.
Posted by Kaith Sutai-Rustaz, 03-26-2005, 07:09 PM
I was curious....how is the Dinix/WHP situation comparing to other famous "oh craps". Well, here's the score card. We're the #2 disaster in the last few months. Congrats! ROFL! dinix announcement (6 pages) posts 320 views 8,974 Easyspace DNS down (4 pages) posts 197 views 5,895 Wholesale internet down? (2 pages) posts 104 views 1,509 oktagone down? [Merged] (18 pages) posts 1,026 views 33,580 Crediblehost (3) posts 168 views 4,682 zoneserv hacked? (4) posts 183 views 4,917 Hivelocity Down? (3) posts 163 views 4,187 (Oj, so it's nothing to be proud of, but it does tell you just how vocal and concerned Dinix customers are, so WHP is going to have to really work some magic to overcome all this mess.)
Posted by nevf, 03-26-2005, 07:11 PM
To all fellow angry Dinix customers. I've just started this thread in an effort to help me decide whether to go with PowerVPS or ServInt. I figured VPS customers would also be interested in this. See: PowerVPS vs. ServInt (for Dinix refugees)
Posted by marengo, 03-26-2005, 07:19 PM
I've found a new dedicated already Nat
Posted by aqi32, 03-26-2005, 07:22 PM
thanks nevf without any doubt it can be clearly said that, as many have agreed and pointed out including clients and established hosts, this has been a tactic to put clients in such a position that they have no choice but ride it out. We judge people by their actions, sure we are all in business to make money but i'm pretty sure i'm not the only person who believes on honest and fair dealings!!
Posted by sightz, 03-26-2005, 07:28 PM
That explains a lot. I will type s-l-o-w-e-r. I am a Canadian. I'm watching from the sidelines as your "president" does his thing. What remains to be seen? You are either part of their affiliate program or you are not. It's not that difficult. Let me ask you one last time: Are you a participant in the FS affiliate program? Are you, in fact, affiliate ID #4? Are you profiting from other's misfortunes through this thread which you started? Except for the rule that says "Thou shalt not trash other hosts for your own gain". It matters because you started a thread about an idiotic host, proceeded to trash them, then changed your sig to make sure those reading the thread would sign up with your affiliate. Either you are a complete genius for precisely skirting the WHT rules, or you are a schmuck for trying to profit off of another host's misfortunes (not to mention some poor guy who had to sell his business because he had cancer!) I took exception to your tactics because it sickens me to see someone trying to profit from this sad situation. If I get cancer I will be sure to send you an email so you can formulate a plan. You have avoided answering my questions so many times that your actions speak for themselves. I know you have many more posts than I do, so the mods will side with your new business plan, but are you really comfortable with what you are doing?
Posted by Project X, 03-26-2005, 07:32 PM
alex brecher is the owner of dinix. alex brecher is the person who sold it paul leckie is the one who had cancer. again, PLEASE get your facts straight! ALL of them as im tired of wasting my time repeating myself to you... i think IM the one who should type S-L-O-W whatever me or anyone else is doing doesnt excuse your pals at WHP, or at dinix for that matter!
Posted by aqi32, 03-26-2005, 07:35 PM
come on guys, can this be discussed in a new thread perhaps, it would be nice if this thread stayed open!
Posted by 0_Daisy_0, 03-26-2005, 07:44 PM
Well Lauren...you had 2 out of three right...Alex is the one who sold Dinix and Paul is the one who had cancer. Thanks for the clarification though!
Posted by jennifer2, 03-26-2005, 07:49 PM
I personally never even got the email that they were moving. You know, this famous "48 hour notice" email that you all are mentioning. Therefore, you can imagine my shock when the server went offline at 5 pm eastern time Friday night! I then called dinix and was auto transferd to whp. The woman there said to me " i do not have any idea why your server would be offline. Give me your name and phone number and I will contact a dinix rep and have them call you" Then with a sinking feeling in my gut I came here and typed dinix in the search. Then I immediatly saw this thread. I am beyond furious at this point!!! This is unacceptable to me. We have found a new server with blacklotus and will be moving as soon as it can be tested, configured, set up with the items we need. Then of course I will have to wait until the DINIX/WHP server comes on line (i pray it will work) in order to get into the sites to transfer them. This will take a good deal of time. The lack of care on their part will leave them forever tarnished to me and anyone that I speak with! Like so many of you, this is costing me clients, money, and time. To do this on a holiday weekend is far worse for me as I DO have a life and wanted to live it with my family. Instead I, like you, am left to email clients, try to smooth things over, make a plan, PAY for another server, and deal with the constant emails and bitterness that is directed toward me as people are losing money as each hour passes. I used to love the dinix company but now it is just garbage to me. How sad, to have them sell to someone who has litterally ZERO interest in the community that lines their pockets!!!!!
Posted by TheGriff, 03-26-2005, 08:05 PM
correct me if I'm wrong...it's 7 and still no update..and the server is still down...25 hours for mine...can't wait for my free month.
Posted by ConfuzzledDuck, 03-26-2005, 08:07 PM
I feel a bit cheeky for asking, but could someone give the support line a ring again and see if they have revised their esitmates again? Again, being in Britain makes this the only source of information, soo thank you all Jonathon
Posted by yawho?, 03-26-2005, 08:11 PM
BULL! These guys are messing with my money and I don't like that. We are being continuosly deceived. Anyone's servers up yet?
Posted by aqi32, 03-26-2005, 08:12 PM
48 hours was bad enough, nothing at all is unimaginable jennifer2 , i hope you dont lose too many clients becuase of this fiasco, do you have remote backups you can do something with? with 48 hours for those who were unable to organise a move to another host they atleast were able to backup fully. I'm in europe so have little notion of est, is it the targetted 7pm already then?
Posted by ConfuzzledDuck, 03-26-2005, 08:14 PM
EST is 5 hours behind us in the UK, so will be 6 hours behind central Europe. Of course the clocks change (here at least) at 2am, so that'll be interesting - wonder if I should count the hour we lose as an extra hour of downtime... Jonathon
Posted by jennifer2, 03-26-2005, 08:18 PM
It is 7:15 now... and i only have a few recent backups as I do them at the end of each month. Most are useless to my clients at his point. I just want them to come up so that we can attempt to salvage our business and get the accounts transfered! I do hope that this will resolve soon. People mention the "free month" of hosting that they hope to get. All I can say to that is , good luck. For me they could offer 6 months free and I would laugh at them after their complete disregard for the current clients of dinix! Then again, that is just my opinion.
Posted by sntanger, 03-26-2005, 08:19 PM
Have some info from WHP: You are now chatting with 'WHP Sales2' you: Hello WHP Sales2: hello WHP Sales2: how can i help you? you: I would like to know, when will be Dinix servers back online? you: Are you here? WHP Sales2: yes WHP Sales2: the servers have are being unloaded and hooked up one by one WHP Sales2: we hit some delays but the machines are finally here and we are in the process on installation WHP Sales2: it shouldn't be long now
Posted by aqi32, 03-26-2005, 08:23 PM
i would say that is a shared opinion! so the servers are there then, let's see how many more hours it takes, and after that what excuses come about.
Posted by PP Host, 03-26-2005, 08:26 PM
I was with Dinix for almost a year, I was really happy with them. This take over has been a nightmare. I am just waiting for the server to come back online so I can transfer off my remaining accounts and I am gone. Web Host Plus - No Thank You, I wouldn't take your hosting if you were giving it away for free
Posted by yawho?, 03-26-2005, 08:28 PM
Just got off the phone and asked for an update. I was told that "THE MIGRATION IS ON SCHEDULE"! I told the girl to please stop saying that becasue it is just WRONG. I told her to just tell callers that she doesn't have an update!!!!! arrggghhhh It is now 7:30 and still my sites are down!
Posted by jennifer2, 03-26-2005, 08:34 PM
this is worse then trying to get a straight answer from my 17 year old son! pitiful
Posted by Rebortx, 03-26-2005, 08:35 PM
When I called they told me 5p-7p EST. When asked how much confidence they had in that timeframe, the rep replied, "That's just what they told me to say .. I don't know ... I can't answer that question." I'm still stunned that they only sent out *one* single email about this migration and that is it. Wtf? I'm already set up with ServInt (they got me hooked up in less than an hour, believe it or not). Space and domain are ready to go ... now I just want my @!#$% data back from dinix. PS: I'm another who used to love Dinix. Been with them almost a year. Never any problems, and the support people were friendly and helpful in getting me started. What a crying shame. PPS: Why was this thread moved to an area where only registered users could read it?!
Posted by geego44, 03-26-2005, 08:37 PM
If they really cared about Dinix Customers they would created some kind of ststus update page on their website and keep us posted or at least update this forum. Any fool with half a brain would know that a holiday weekend like Easter is a weekend that find a lot of people at home and therefore use the internet more than usual and as a result of their untimely move many of us are losing a bunch. I only hope they realize the kind of name they are creating for themselves on here. It is a shame that Dinix had to go this way but then we dont know all that is happening behind the scene. Their attitude with this move stinks tho.
Posted by geego44, 03-26-2005, 08:40 PM
By the way, I just got a response that sounded quite funny to me. The receptionist just said that the truck was in an accident and hence the delay. The servers are now in their facility and will be up shortly, not sure how "shortly" though. You folks better be prepared for a lot more of the less than creative excuses.
Posted by TheGriff, 03-26-2005, 08:43 PM
I'll tell ya, Paul and Alex should sue! I for one will not touch ANYTHING they put their name on. Sure, this is WHP's fault but it's Alex who sold us out...obviously no care for the customer's who helped them build their company.
Posted by rjbeharriell, 03-26-2005, 08:43 PM
That doesn't sound funny to me at all. Computer hardware in a truck, in an "accident" is all we need. Some of us, myself included really dreaded anything like that. Especially those of us who never received that 2 day warning email and didn't get recent backups. *sighs* Here we go..
Posted by jennifer2, 03-26-2005, 08:43 PM
you have got to be kidding me! one tall tale after another. I swear to God, the minute that the server goes online we are transfering and webhostsucks can go on to ruin other peoples lives!
Posted by Cure, 03-26-2005, 08:45 PM
oh my god... truck accident
Posted by Rebortx, 03-26-2005, 08:52 PM
I'm guessing the cheapy VPS accounts are lowest priority -- they haven't even bothered to put up dinix.com yet. So if you have one of the <$50 accounts, be prepared to wait until tomorrow. Or the next day. Or the day after that.
Posted by TheGriff, 03-26-2005, 08:53 PM
*blink* *blink* *blink*...ROFLMAO...may have to reconsider my being agnostic...there may be one after all.
Posted by sightz, 03-26-2005, 09:05 PM
Lauren ignored my question again. Are you a participant in the FS affiliate program? Are you, in fact, affiliate ID #4? Are you profiting from other's misfortunes through this thread which you started? How can she sleep at night? Last edited by sightz; 03-26-2005 at 09:08 PM.
Posted by TheGriff, 03-26-2005, 09:08 PM
just off the phone from my half-hourly call...no confirmation on accident...no new info...office pool on how soon staff will be fired.
Posted by geego44, 03-26-2005, 09:16 PM
We I spoke with a guy that claim to be receptionist and he siad there was an accident but I thought ti to be "funny. My latest email says "We have completed unloading dedicated servers and are now unloading VPS & cabinets". Hope that is good news.
Posted by yawho?, 03-26-2005, 09:19 PM
This is my e-mail and response from WHP: ME: -----Original Message----- From: Sent: Saturday, March 26, 2005 7:05 PM To: Carl Rudel Subject: RE: My sites are down I noticed you posted on webhostingtalk.com as Mike Gold, so Mike or Carl what do you mean by "stay tuned for updates"? You are not communicating with anyone!!!!! It is now past 7PM and the servers are still down. What now? REPLY: We have completed unloading dedicated servers and are now unloading VPS & cabinets
Posted by TheGriff, 03-26-2005, 09:20 PM
I think it's obvious she doesn't have an official deal but that she will profit, after the sales, based on how many sales she has made. You know, one of the deals that isn't a deal so she can seem squeaky clean. In other news:
Posted by ConfuzzledDuck, 03-26-2005, 09:29 PM
The addition of 'or so' on the end of that was an interesting touch, but if they are to be believed, things sound to be looking up. I'll just carry on sitting tight. Thanks for passing it on Jonathon
Posted by Kaith Sutai-Rustaz, 03-26-2005, 09:39 PM
The wiring isn't set up yet????? WTF?!!!!! I say we send these morons shortblades and hope they know where to stick em..... Server downtime now 25 1/2 hours in an 11hr ETA. Great planning there......
Posted by jennifer2, 03-26-2005, 09:43 PM
I was thinking the same thing, minus the blades. I just find that this to be the most unprofessional company that I have ever had the misfortune of dealing with. I cannot wait for our server to come up and be rid of WHP! Their excuses are becoming more feeble as every hour passes. It really is shameful.
Posted by TheGriff, 03-26-2005, 09:44 PM
I think I'll try the ole shower and then dinner trick...just after I've placed my order the server will page me telling me it's up.
Posted by mediatech, 03-26-2005, 09:50 PM
I have a vps 200 at 54.99. If I have to wait more than 24 hours I'm sending my backed up accounts to ServInt who seems to be solid. Last edited by mediatech; 03-26-2005 at 09:54 PM.
Posted by TotalChoice - Bill, 03-26-2005, 09:52 PM
Dinix's main server is online. Is this nightmare over? It came up (according to my monitoring server) 8:51:50PM EST
Posted by Shiboning, 03-26-2005, 09:57 PM
We should have known. There were signs! Look at their website. They boldly put up news blocks on the right, but the latest news posting was on August 27, 2004. Outdated news on the site is an indication of being unprofessional.
Posted by LJ Host, 03-26-2005, 10:02 PM
anyone else up yet?
Posted by geego44, 03-26-2005, 10:02 PM
If they took 2 hours to pack the truck after the servers were disconnected and 10-12 hours to get to the datacenter, it means they have the better part of 12 hours to get everything up. I am wondering they just dont know what they are doing up there? That doesn't sound good for us when we need support...... Wonder if there any listings here that can shed some light on the type of support they are offering at Webhostplus?
Posted by Project X, 03-26-2005, 10:03 PM
are you guys serious? was the truck REALLY in an accident, or are the whp people just having a bit of fun?
Posted by TotalChoice - Bill, 03-26-2005, 10:12 PM
Lets hope what I am seeing here is not what we are going to face. Before the move dinix's main site was located at 209.152.160.10 NOW it is located at 64.88.149.164 So much for us keeping our old IP's ? This is getting ugly now.
Posted by loopforever, 03-26-2005, 10:13 PM
Carl explicitly told me IP addresses were NOT going to change. I am going to be extremely upset if they do.
Posted by rjbeharriell, 03-26-2005, 10:18 PM
Oh my.. an actual "error" page of sorts. I'm amazed.. THIS IS NOT AN ERROR PAGE We are currently in the middle of upgrading our services, in order to bring better service and faster server response to our clients. Please accept our apologies and be assured that we are working on this as quickly as possible Thank you, Management Team
Posted by ConfuzzledDuck, 03-26-2005, 10:29 PM
I'm getting the default cPanel page if I use the IP address (64.88.149.164), but nothing if I try to get to dinix.com. I've still got nothing at any of my old IPs. I guess the domain stuff is because of the proxy I'm sitting behind (its all I can think, and at the moment I can't get access to any box outside of that to test it). Here's to hoping they only changed that IP to get that site back up 'quickly', and that this is a sign that our boxes, on the old IPs, are on their way next. Jonathon
Posted by ConfuzzledDuck, 03-26-2005, 10:30 PM
Ooh, no, hold on - one of my old IPs is back with the error message they promised right at the start. I can't get in with SSH either at the moment. At least its some progress. Jonathon
Posted by shann123, 03-26-2005, 10:33 PM
I'm getting the same thing.. nothing if I use my domain name, but that error message if I use IP's
Posted by TheGriff, 03-26-2005, 10:36 PM
Same here...so the network is finally up...now for them to get the servers plugged in. Of course live support is off now...and I'm not about to try calling the mushrooms again.
Posted by rjbeharriell, 03-26-2005, 10:41 PM
Weeee.. dinix.com is live again! Oh so close..
Posted by mshraim, 03-26-2005, 10:42 PM
the same Error Massage here......... & by the way, the ip 64.88.149.164 is for WHP , not for Dinix. May be dinix will backed their web site on one of WHP servers!
Posted by bjork24, 03-26-2005, 10:43 PM
dinix.com is live, but you can't login.
Posted by TheGriff, 03-26-2005, 10:44 PM
How much you guys wanna bet that not only was Carl the migration manager and PR specialist here but also the head transportation coordinator (truck driver) today too? Didn't get confirmation of an accident but did get confirmation of a "delay" on the road.
Posted by yawho?, 03-26-2005, 10:46 PM
Griff you're probably right. It's a one man team. I guess he gets all the Profits then, cheap @#$%^!
Posted by bithost(NET), 03-26-2005, 10:49 PM
Charter Pipeline appears to have dropped dinix.com's zones etc. ... I can't resolve it here either. (This is not unusual for Charter) However I can reach the site by IP address: Main site: http://64.88.149.164/~dinixco/ main site Forums: http://64.88.149.164/~dinixco/forums/ HTH, Bailey
Posted by nevf, 03-26-2005, 10:49 PM
I can't see dinix.com here in Australia! I oh so wish I could.
Posted by TheGriff, 03-26-2005, 10:49 PM
Oh no...bet he gets MAYBE 45k/year...some greedy bastage gets the profits...and will probably fire Carl because the guy didn't want to pay ED (anyone else continually read ED as Erectile Dysfunction and not eDeltacom?) and forced Carl into this position. In a year when the company goes bankrupt he'll blame ED, Carl and us and not be able to understand WHY WHY WHY his company went belly up...oh and he'll blame the Dems too...sorry had to throw something political in since I bit my tongue before. Last edited by TheGriff; 03-26-2005 at 10:54 PM.
Posted by yawho?, 03-26-2005, 11:02 PM
Thanks for the laugh The Griff. I needed that. The stress was killing me.
Posted by loopforever, 03-26-2005, 11:03 PM
My IP Address: http://209.152.177.224/ At least there is some progress...although the amount of downtime is completely unacceptable at this point...
Posted by jennifer2, 03-26-2005, 11:11 PM
we have been getting that message on all of our domain names since about 3 am..so i dont think anyone should get excited about seeing it as a sign of progress.. we have been that way for all this time .. webhostsucks really knows how to ruin a holiday!! this one since 3 am THIS IS NOT AN ERROR PAGE We are currently in the middle of upgrading our services, in order to bring better service and faster server response to our clients. Please accept our apologies and be assured that we are working on this as quickly as possible Thank you, Management Team
Posted by geego44, 03-26-2005, 11:19 PM
They claim that it will be up within the hour.....according to the person answering the phone.
Posted by ConfuzzledDuck, 03-26-2005, 11:20 PM
To be honest its the only sign of progress I've actually seen with my own eyes all night, so I'm reasonably excited that for me something seems to be happening. I'd like my boxes to come back up so I can fix anyhting which is wrong with them (fingers crossed nothing), and get some sleep (and I don't think I'm the only one!). I'm glad you have had it on your domains for a while, but I've not (still not on the domains), and so this is a nice bit of news as far as I'm concerned. Maybe its nothing, maybe they just remebered they have flick that big switch by the door to make the lights come on in the DC, I don't know, but in my eyes its at least a little progress. Jonathon
Posted by TheGriff, 03-26-2005, 11:21 PM
Just spoke with someone...he said he actually got an update from someone involved with the move. Anyway...if we are to attempt belief of anything that comes from WHP, everything should be up between 10 and 11 eastern...so they have 40 minutes to come through. Also, confirmed the truck was in a "minor fender bender". So not only can they not pull off a migration, they can't furken drive either.
Posted by MadHosting, 03-26-2005, 11:22 PM
I got this email: All servers are now in the datacenter being mounted. Simultaneously, we are working on getting the servers online by configuring our network. Please email again for future updates, thank you.
Posted by TotalChoice - Bill, 03-26-2005, 11:22 PM
ROTFL
Posted by com1usa, 03-26-2005, 11:25 PM
I can load Dinix site here in Costa Rica...hopefully we are a little closer
Posted by bjork24, 03-26-2005, 11:32 PM
From Dinix's FAQ: How good is your network connectivity? Dinix stands by its words of high server availability to our customers; Dinix is 100% committed to providing services and support above todays industry standards. To us, an SLA isn't a formality - it's our promise, our SLA's are developed to ensure the Highest Server availability, performance and Network uptime possible. - - - - - - It made me smile.
Posted by HenryJ, 03-26-2005, 11:33 PM
MY SERVER IS DOWN FOR LAST 26 Hours! What are the compensation on table?
Posted by bjork24, 03-26-2005, 11:39 PM
Important stuff from the SLA: Dinix guarantees that the network will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance. After 24 seconds, Dinix will refund the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer's monthly fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and Dinix records such failure in the Dinix trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. But it later states: At any time Customer believes that Dinix has failed to meet any of the service level commitments set forth above, Customer must initiate a trouble ticket With Dinix within 48 hours after the occurrence of such failure in order to receive the credit owed under this SLA. Once the trouble ticket has been opened, appropriate Dinix staff members will investigate the incident reported by the customer. If, in the sole reasonable opinion of Dinix, the complaint can be verified as one that may be within the scope of coverage of this SLA, Dinix will provide the appropriate service credit within 30 days of the completion of Dinixs investigation. If Dinix is unable to verify the occurrence of the violation, Dinix will provide the customer with a written description of the results and conclusion of its investigation. Responsibility for commencement of a trouble ticket rests solely with the customer. Any necessary follow-up is the joint responsibility of the customer and appropriate Dinix personnel. No service credits can be extended unless a trouble ticket has been opened in the Dinix trouble ticket system. In addition, Customer must formally request a credit from the Dinix sales team if Customer believes a credit is due. Under no circumstances shall a monthly credit exceed the total monthly license fee, and no more than one violation of a particular commitment will be credited per day. Under no circumstances shall a customer receive a credit for a violation of an SLA commitment if the violation is a consequence of the customers failure to adhere to the appropriate collocation sublicense and Collocation Service Guide. I hope everyone filled out a trouble ticket yesterday!
Posted by mshraim, 03-26-2005, 11:40 PM
After 20 Minutes, our VPS will complete 30 Hours DOWN!! I'm just thinking what I've to say to my clients........
Posted by geego44, 03-26-2005, 11:46 PM
Finally get on to Dinix.com Waiting on mine now......
Posted by mshraim, 03-27-2005, 12:08 AM
dinix.com still down??!
Posted by Kaith Sutai-Rustaz, 03-27-2005, 12:11 AM
So, this is what you get when you've moved 12 other hosts? Sure glad we weren't first.....
Posted by Kaith Sutai-Rustaz, 03-27-2005, 12:15 AM
Wow. If you know your ip addys it'll bring up their error page... Sure glad everyone knows their IPs.....who needs DNS right?
Posted by TheGriff, 03-27-2005, 12:16 AM
But you should have a secondary DNS provider...if you did names would be resolving and getting to the ip.
Posted by 7de5igns, 03-27-2005, 12:21 AM
This is horrible, dinix really screwed things over here.
Posted by Kaith Sutai-Rustaz, 03-27-2005, 12:21 AM
My dns for this server is done on the server, using Dinix as teh secondary. Everytime I'd asked about something more, "proper" I was told it doesn't work that way. Ehh...I'm going to bed. This cluster-F won't be done until morning, and I'm gonna need some sleep before I manually restore accounts to a new box, elsewhere.
Posted by Kaith Sutai-Rustaz, 03-27-2005, 12:24 AM
Remember, WHP are experts in this. That is why we had the advance warning, great preparation, and regular concerned updates, as well as quality support and accurate timelines. Because they are experts. So, WHP. How are you going to compensate us for this mess, hmm? I'm thinking cash refunds here.
Posted by adrianus, 03-27-2005, 12:34 AM
Now my site has down for 72 hours, but at least I got the same error message as everyone. Hope it's a good sign.
Posted by Lore, 03-27-2005, 12:35 AM
My guess is more like Monday... with some as late as Tuesday.
Posted by mediatech, 03-27-2005, 12:55 AM
In my quest for a good VPS I stumbled on http://www.aplus.net Judging from all the reviews can anyone make a recommendation that beats these guys? They are also an hour drive from me (San Diego).
Posted by Aussie Bob, 03-27-2005, 01:09 AM
That would be optimistic thinking that you're keeping the same IPs. Unless Dinix had their own ASN etc . . .
Posted by nettigritty, 03-27-2005, 01:14 AM
That is one thing they seem to have done right. IPs had already been migrated to the webhostplus DC, so most if not all IPs should remain the same.
Posted by loopforever, 03-27-2005, 01:21 AM
Dinix owns their IPs. The original Internap -> Edeltacom switch kept the same IPs, I was told that this switch is the exact same situation.
Posted by nevf, 03-27-2005, 01:22 AM
I'd stick with ServInt or PowerVPS. They seem to be the most highly thoughtafter hosts here at WHT. Also see: Dinix Refugees
Posted by mgriffin, 03-27-2005, 01:36 AM
They do... http://ws.arin.net/cgi-bin/whois.pl?...=209.152.160.0 - Mike
Posted by nettigritty, 03-27-2005, 01:48 AM
howcome no one talks of say ev1 or rackforce for VPSs
Posted by mediatech, 03-27-2005, 01:53 AM
Do a search for ev1 and find out
Posted by mediatech, 03-27-2005, 01:55 AM
I agree with ServInt. Checking on PowerVPS now. ServInt was highly recommended by the TYPO3 community. Also found a lot of positive feedback here. http://www.webhostingtalk.com/showth...hreadid=382575 http://www.webhostingtalk.com/showth...hreadid=388801
Posted by mlindi, 03-27-2005, 02:00 AM
Hi Kids - Had a good gig tonight. Figured I'd come home to find everything up and whizzing along nicely. Instead, came home to still dead servers. That will teach me for figuring. Guess I'll go to bed and have some nightmares.
Posted by jasonstx, 03-27-2005, 02:11 AM
well, after a few hours of drinking, the fact that I have been down for over 30 hours doesn't seem that big a deal. I along with alot of other people are basically screwed. I feel for all of us, ESPECIALLY the ones with VPS accounts that had hardly any notice. I was pretty happy with Dinix, everytime I had a question, Doug or Carlos took care of me quickly. This has soured me as much as that 5th Strongbow did tonight. Fender Bender, road delay, 3x the amount of downtime and 1/3 the warning.... sounds like a geek horror film script in the making.... the WHP project...
Posted by DGI, 03-27-2005, 02:11 AM
Is there any news on us coming back online?? 31 hours now and counting. My 20/20 hindsight now says I should have moved when the merger was announced. Of course I didn't and feel at the mercy of this new company. I sooo miss Dinix already.
Posted by DGI, 03-27-2005, 02:13 AM
Jason: no kidding. Those Dinix techs were tops and the whole reason I have been with them so long. Do we know if they are staying on with WHP?
Posted by TheGriff, 03-27-2005, 02:20 AM
Supposedly WHP hired the Dinix techs. After this weekend I wouldn't be surprised if most of them said no thanks. Bed time for me...I've pretty much given into the fact that WHP could care less if my server ever comes back up and if I remain a customer. I guess the hunt for a new host will have to happen this week. I still look forward to talking with someone above Carl or Mike on Monday. Perhaps I'm crazy but I still believe SOMONE at that company wants to keep customers. I really just don't want to believe Alex and Paul would've sold out to the devil.
Posted by jarrod, 03-27-2005, 02:38 AM
Current Status from dinixmove@webhostplus.com:
Posted by HenryJ, 03-27-2005, 02:41 AM
WE WANT REFUNDS AND MORE OR THERE COMES THE CHARGEBACKS LOL
Posted by matriarchy, 03-27-2005, 02:46 AM
I am going on 31 hours down for the account I did not move in time. Carl just sent this response to an email inquiry made several hours ago:
Posted by jennifer2, 03-27-2005, 02:55 AM
Agreed this has come to the point of rediculous. I expect a refund or I will charge it back myself!
Posted by mediatech, 03-27-2005, 03:08 AM
I just popped open a 19 year old single malt scotch to celebrate my new VPS account with ServInt... and to feel better in general
Posted by RJJH, 03-27-2005, 03:15 AM
If I wasn't at work right now, I would love a swig on that scotch to celebrate my new account at PowerVPS - I was logged in and tweaking WHM within 39 minutes of when I clicked the "order now" button!
Posted by mediatech, 03-27-2005, 03:41 AM
I suggest everyone her move their backups to either PowerVPS or ServInt and stop your pain now!
Posted by LJ Host, 03-27-2005, 03:43 AM
I'm up! Anyone else!
Posted by sntanger, 03-27-2005, 03:43 AM
One of our VPS is back online! IP weren't changed, but to WHP is 180 ms from Europe, instead of 130 from e-deltacom. We've also noticed huge load on server now: 10:47:10 up 15 min, 1 user, load average: 17.00, 10.23, 5.18 Will wait for more...
Posted by mediatech, 03-27-2005, 03:54 AM
Nope, I'm still down. I just got off the phone with ServInt NOC... apparantly I'm not the only one who's jumped ship. Sounds like they just had a growth spurt.
Posted by shann123, 03-27-2005, 04:00 AM
Still down here.. not even getting the WHP error page when I try using IP numbers now. Maybe they got my cancellation and decided to not even fire up my VPS... although I doubt that since they've been slow at everything else.
Posted by zzzz, 03-27-2005, 04:04 AM
How different with VPS ? Analysis: IP packets are being lost past network "Dinix EDEL-192-240-28" at hop 13. Mine still down too .. glad to your up !
Posted by mediatech, 03-27-2005, 04:16 AM
Considering all of the people who are leaving (and are going to leave) does anyone think Dinix actually saved money with this migration? What could be done differently next time... if there is a next time.
Posted by NetCloud, 03-27-2005, 04:28 AM
Usually the buyer has some kind of built in churn protection, but in this case they would have been probably better off staying put IMO. Regardless of provider, migrations virtually never go as planned, but they do save money in the long haul (if most customers stick around) since operations are under a single roof. Too bad staples doesn't make an 'easy button' for noc migrations :-P
Posted by MadatDinix, 03-27-2005, 04:41 AM
I'm back up! Only 31 hours down time. LOL
Posted by mediatech, 03-27-2005, 04:43 AM
I'm up too... and doing a backup
Posted by marengo, 03-27-2005, 04:45 AM
Still down (dedicated). 31 hours
Posted by PP Host, 03-27-2005, 04:46 AM
Well they say FIRST IMPRESSIONS say a lot, my impression of Web Host Plus is that they are unprofessional, do not appear to care about their customers, they did not plan this move properly (well I think they are not capable of thinking out the move), they gave very little notice to their customers, they do not have an information site to let their customers know of the progress (or lack of) with the migration. We the customers are finding out what we can on this forum. I figured somthing was not right so I got to move 90% of my sites to another host, I still have a few big sites to move when my Dinix server comes back online. When I get the remaining sites I'm gone. What do I think of Web Host Plus now! - No thanks, I'll go somewhere else
Posted by HenryJ, 03-27-2005, 05:12 AM
still down, 34 hours and counting!!
Posted by dollar, 03-27-2005, 05:14 AM
and the great mgold has given up posting here, most likely due to understanding the bad vibe he was giving off and knowing that this would be the downtime everybody should expect all along, 11 hours? lol
Posted by birdchild, 03-27-2005, 05:16 AM
OK the first of my 3 VPS's is back.
Posted by mshraim, 03-27-2005, 05:17 AM
My VPS still down...39 hours........
Posted by Emirys, 03-27-2005, 05:17 AM
Only one thing is sure: most of the Dinix clients will move out. I already did it.
Posted by concreteman, 03-27-2005, 05:23 AM
OMG 40 hours, at least they are starting to come online... they are starting to come online right?
Posted by HenryJ, 03-27-2005, 05:27 AM
not for me at least:-p i didnt have any downtime since i moved out few hours before they pull the plugs off but yet i have to get some small setting files from my server, plus i have paid till the end of this.
Posted by SkyServis, 03-27-2005, 05:46 AM
mine is still out. and noone answers the tickets. also I'll move to servint when mine gets online !
Posted by NM100, 03-27-2005, 05:46 AM
Mine is up
Posted by shann123, 03-27-2005, 05:54 AM
Well, my VPS is finally up.. now I just gotta wait for my Dedicated server to be set up at Layerdtech and I'm outta there!
Posted by mdrussell, 03-27-2005, 06:01 AM
You can keep your own ips with PI ip space too.
Posted by DGI, 03-27-2005, 06:06 AM
Finally back up....... I think at this point it's almost anti-climactic....
Posted by nevf, 03-27-2005, 06:22 AM
My VPS and all sites are back up and running, albeit pretty slowly. Apparently the overloaded all VPS's before the move and will undo this in due course. I've also had a scotch, a beer and dip in the pool and spa. After that the sites were back up. Highly recommended.
Posted by apresmidi, 03-27-2005, 06:22 AM
I'm still down. But the fact some servers are up is optimistic. So far it can be.
Posted by uae4ever, 03-27-2005, 06:25 AM
Still down (VPS 200). 72 hours
Posted by ConfuzzledDuck, 03-27-2005, 06:31 AM
We've got everything back (the last of ours to come online reports it came back about 3 and a half hours ago) and everything seems to be running suprisingly well. Its a nice thing to wake up to, I have to admit. Thanks to everyone who kept us all posted with updates on here, it was invaluable. Jonathon
Posted by rjbeharriell, 03-27-2005, 06:31 AM
i just wish my damn VPS would be put back online. It's been almost 40 hours, and now none of my 4 IP addresses aren't even beinging up error messages anymore. This is an absolute joke. *shakes his head*
Posted by Rebortx, 03-27-2005, 06:38 AM
I'm not getting the error message anymore either. This is so frustrating. I've got everything set up at ServInt. Now I just need to transfer my most recent data. (
Posted by rjbeharriell, 03-27-2005, 06:42 AM
Oh, and I bet everyone noticed that they had no problem auto-billing all of us who pay by Credit Card on the 25th for the April 1st invoice. Had to make sure they got that one last payment before everyone ran away. Weird though that it just happened to fall on the day before 30+ hours downtime, eh?
Posted by infernus, 03-27-2005, 06:43 AM
Wtf is going on? This is taking the piss... Dinix.com is now down so i cant access their ticket system to see whats wrong, and web host plus dont have anywhere for me to login it seems so im going to have to phone them (from the UK)...
Posted by marengo, 03-27-2005, 06:56 AM
dinix is working with me
Posted by Customer98, 03-27-2005, 07:01 AM
That's actually putting it mildly. :- Never mind the lies and more lies. :- Never mind the downgrage in quality they are implementing with this move, and still charging Dinix prices. :- Never mind the deliberate 48 hour notice to stop everyone leaving beforehand. :- Never mind the fact they chose this 'chuck them all in a truck' transfer method to save money at the expense of your suffering. :- Never mind the totally unprofessional guy they had posting on here demonstrating their attitude. Never mind all of that and more: but do you know how LITTLE effort it would take on their part to have a dedicated manned forum up and running to support everyone? Or how LITTLE effort it would take to have a status page in update mode (with TRUTH on it)? You know as well as I do: it would be trivial for them to do. BUT THEY CAN'T EVEN BE BOTHERED TO DO THAT! That's how little they think of their customers. The likes of WHP shouldn't be allowed to run any type of business.
Posted by Afro Boy, 03-27-2005, 07:21 AM
So does anyone know who actually ownes WebHostPlus? The support guy I spoke to said that Carl was their lead tech but hadn't heard of Mike Gold. He thought Mike Gold worked dinix. Af.
Posted by Rebortx, 03-27-2005, 07:51 AM
Hm. traceroute to my IP gets to webhostplus, then just dies: 15 208.185.88.20.rtr1.t492.webhostplus.com (208.185.88.20) 84.084 ms 16 66.0.192.252 (66.0.192.252) 80.921 ms 81.907 ms 80.792 ms 17 * * * 18 * * * 19 * * * 20 * * *
Posted by marengo, 03-27-2005, 07:54 AM
same here 15 133 ms 114 ms 115 ms so-1-0-0.cr1.lga3.us.above.net [64.125.30.18] 16 95 ms 95 ms 106 ms 208.185.88.20.rtr1.t492.webhostplus.com [208.185 .88.20] 17 96 ms 96 ms 95 ms 66.0.192.252 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out.
Posted by SkyServis, 03-27-2005, 07:55 AM
I signup a vps from servint, for the tranfer issues, if I transfer from WHM , does it transfer all the server settings, cpanel setings, email account, mysql accounts? I didint transfer any accont in whm before
Posted by aqi32, 03-27-2005, 07:56 AM
i managed to cancel on the 24th, but still have access to my vps until the end of the month, and it appears to be up. Yes i would believe both servint and powervps are doing well, they may even ring whp and thank them are many of you still down?
Posted by marengo, 03-27-2005, 07:57 AM
Another problem: I can not login into my Dinix account (wrong pass). I requested my pass several times: "Your login information has been emailed to you. " and I don't get any email.
Posted by aqi32, 03-27-2005, 07:59 AM
if you transfer each account with the whm transfer utility it sets them up with all the same emails, settings, passwords etc
Posted by birdchild, 03-27-2005, 08:08 AM
2 out of 3 of mine are back. But number 2 is not healthy. Verrrrrry slow... I will give it a bit then try a restart. Here's hoping the node is ok. Anyone move from VPS to Dedicated and who did you go to?
Posted by robbinteractive, 03-27-2005, 08:09 AM
Yep, two dedicated boxes no where to be seen after...um...actually I have lost count of how long it has been. I would have been happy if they'd come up within the two hours that was promised in the last email I got...but that was 4-5 hours ago.
Posted by aqi32, 03-27-2005, 08:21 AM
sounds familiar, i saw someone posting that at like 3am (cet for me) there was an hour or so to go. i moved my important stuff away 2 months ago and consolidated some other accounts elsewhere into a dedicated server at resellerworkz.com (they resell layeredtech), fully managed, good price and great service so far, they also have a very good rep here. layeredtech is in Savvis, which has 500 odd peers, as someone said in the dedicated forum they are like a level3 bandwidth provider just they also have a datacenter
Posted by aqi32, 03-27-2005, 08:24 AM
haha, tkmc's post at dinix forum cracked me up alien hosting
Posted by birdchild, 03-27-2005, 08:39 AM
Thanks aqi32 I will have a look at resellerworkz.com. If nothing else this has taught me to spead it around a little.
Posted by aqi32, 03-27-2005, 08:45 AM
you're welcome, yes as the saying goes don't put all your eggs in the one basket, having the server allowed me to zip my mum's vps away from dinix before the downtime hit.
Posted by Afro Boy, 03-27-2005, 08:51 AM
Anyone have any recent status on the move? Af.
Posted by jasonstx, 03-27-2005, 08:55 AM
OK, so crashed for 5 hours after my drinking binge, woke up groggy and not feeling that great... I figure, hey at least my sites should be up.... Uh, nope. So now I am personally at the 36 hour mark. I know alot of people are jumping ship but it does make me wonder about alot of what if's... What if we were given 7 days notice and an offer UP FRONT of a few months free service due to excessive PLANNED downtime with this move? Would as many of you be jumping ship? What if the downtime had actually been only 11 hours? Would as many of you be jumping ship? What if it still took as much down time but WHP had a whipping boy on WHT forums posting every 15 minutes and/or livechat had been up or maybe an IRC channel created somewhere? Would as many of you be jumping ship? What if dinix.com had been up the entire time and the forums still accessable or if WHP had a link to current information about the move on their own web site? Would as many of you be jumping ship? At this point I can't answer those questions. I think it may depend on your revenue level for your servers and if you have your own clients to think about. Oh, and anyone that feels the urge, you can paypal me donate@daocmods.com as I am going to send the answering service a gift basket today. They got their asses chewed out over the last few days and didn't deserve it. I am thinking this one: http://www.giftbasket.com/store/comm...ywords=&next=0 To:Answering service of WHP From:"Dinix client after a long nite" Message: Sorry for calling you an arseface, didn't know you were just an answering service in oregon.
Posted by marengo, 03-27-2005, 08:58 AM
5 hours ago they said we need to wait couple of hours, but we know already - it does mean nothing. For new Dinix's owners 11hours or 40 hours - no difference
Posted by MadHosting, 03-27-2005, 09:01 AM
The reason I'm planning on jumping ship is I don't like the look of WHP - the first thing I noticed about them is that their website is really **** for a company with their claims. Add to that the poor level of notifications about this dissastrous migration - they actually expect you to email them looking for updates! I'll gladly pay $10 extra for a better host.
Posted by aqi32, 03-27-2005, 09:01 AM
so what you're saying is if it had been handled properly, promises kept and we'd been informed in advance and along the way aswell as had someone to vent our frustrations at (which downtime will always cause)? if so then i may well have left my mum's vps there.
Posted by Kaith Sutai-Rustaz, 03-27-2005, 09:07 AM
I have a total of 37 hours downtime. I have a total of 85 hours of hell. 60 hours of "after hours" OT to pay with 12 being doubletime. So, 60 hours at $125/hour = $15,000 for 2 techs 12 hours Doubletime for Easter = $6,000 24 hours OT for owner = $4,500 ===== $25,500 total + appropriate service credits for downtime. So, where do we send the bill?
Posted by jennifer2, 03-27-2005, 09:10 AM
we are finally up but omg, we are so slow that at times i feel like i am back on dial up!
Posted by Afro Boy, 03-27-2005, 09:11 AM
Thanks marengo. I'm heading off to bed now (Australia time) so am praying that things will be running smoothly by morning. Cheers, Af.
Posted by marengo, 03-27-2005, 09:13 AM
Af, you're an optimist. Nat
Posted by jasonstx, 03-27-2005, 09:18 AM
Pretty much, yeah. My point is that alot of people were saying "Well you should have backed up your stuff and moved everything to another provider sooner". Sorry for being a trusting person, I didn't think that WHP was going to be this dishonorable. We are trusting these peopel with our livlyhoods or at least with something that has some value to us. They have seriously tarnished that trust. A list of my opinions and when I had them Reading the dinix forum a month ago: "hey there will be 5 minutes downtime for VPS clients, not a biggie... lets give WHP a shot before leaving. " Reading forum a few days ago: "What? 11 hours downtime? What happened to 5 minutes? Fine... lets just get it done and we will see what happens after the move" After 16 hours of downtime: "Alright WHP, you best be dishing out the service credits if you expect to keep me as a customer." After 26 hours of downtime: "Screw it, its drinkin time, LETS ROLL!" After 31 hours: "BURP, Sheesh, still down? I am gonna call them and give em a piece of my mind!" (Which I couldn't afford to lose at that time)... see the arseface reference a few posts back. Right now: "Just get my stuff back up, PLEASE!" - Notice I said please and even put it in all caps to convey a sense of urgency.
Posted by marengo, 03-27-2005, 09:21 AM
They ignore emails at dinixmove@webhostplus.com and emergency@dinix.com
Posted by Cure, 03-27-2005, 09:28 AM
try Carl Rudel
Posted by arfarf, 03-27-2005, 09:40 AM
My turn. I'd say that WHP did a bad job and botched this one up pretty bad. It make matters so much worse when they don't communicate. Then again, I don't blame them. Every time they came up for a status report they were flamed (maybe deservedly so, maybe not). I don't feel lied to, obviously bad things happened but some people just won't accept the fact that they are human. I strongly doubt that they could have foreseen that they were going to be down so much longer than expected or they would have communicated it. I do think they botched things up considerably in this: WHP has no relationship with any of us. Then merge and begin moving servers only to prove that they didn't have any backup plans. It would certainly be different if they'd kept the servers in place in GA for say, three months, proved themselves to their new client base and then started talking about a move. As it is, complete strangers moved my server. What investment or relationship do we have with them? zilch. So here we are with our first impression of WHP as being incompetent. I'm one of the lucky ones. I've had enough experience in the business to read between the lines. I knew it would take longer than expected. I had a backup plan in place and was prepared for this type of thing. I'm sure that the rest of you will also in the future now that you're a little more seasoned.
Posted by Cure, 03-27-2005, 09:42 AM
My site is working only from ip address
Posted by croncast, 03-27-2005, 09:43 AM
I give. I am now singing a new tune. I am glad that my VPS account is still down! It has given me a new respect for my passive customers who usually let down time slip them by without phoning me to ask why. Now they pick up their home phones and cell phones, glad to have these new personal numbers btw, and let me know how satisfied they are that their websites are down and they haven't received any email from their sites for two and a half days. And without those emails and the hassle of dealing with their online stores they find life more relaxing and serene. This hasn't been the only benefit. I have also had the opportunity to reacquaint myself with the hodge podge of registrars that some of them came to me with. The few that I have contacted so far have been gracious and willing to assist in this time of leisure, even though it is a holiday. And what a holiday it is! All the people that I keep at arms length (besides my family) have come back into my life on this holiest of weekends. Without the proper strategic planning, plethora of emails or lead foot from GA to NJ I would have forgotten about these people and the misstatements that I made to them about the length of time till they could resume the horrible venture of selling their products online to pay rent, me and their suppliers.
Posted by sntanger, 03-27-2005, 09:44 AM
Does anybody has a vps that was brought back online within last 4 hours? My 5 of 7 vps were turned on about 6 hours ago, and another two are still down...
Posted by sightz, 03-27-2005, 09:46 AM
I think the only way WHP can hope to keep any of you guys is to honor Dinix's SLA, but remove the limit on compensation. Dinix offered a 5% refund for every 30 minutes of downtime, therefore 30 hours of downtime should get a 300% refund (3 months). 40 hours should get 400% That is what I would push for. It's the least they can do after ruining everybody's Easter weekend. Your lawyers may also consider the fact they only gave 2 days notice or less to be negligent or intentionally interferring with your right to do business. It doesn't matter what is in their T&C. Negligence is negligence.
Posted by geego44, 03-27-2005, 09:46 AM
I still cannot believe I am going through this. To make it even worse, they do not even have the common decency to give us proper updates. The lousy receptionist pretends not to know anything so I am wondering why he even bothers to answer the phone, since I am not excited about listening to men's voices. In this whole thing, what I just about hate is the misrepresentation to us as customers, or more bluntly, lying to us about the transferof VPS's and total delays. While I dont know why Dinix sold out, because I went there to meet them personally a couple years ago, I know that they look out for us so it has to be something real serious for them to have sold out to these inconsiderate liars.
Posted by aqi32, 03-27-2005, 10:09 AM
i feel that i'm also a trusting person and shared your first thought, however when they announced the move within 48 hours and the 11 hour downtime i cancelled and moved my mum's vps straight away. What hit me though was that i also knew about the move before the email was sent, how? because i read russelr's post that he knew about the move. Then i saw the email in my inbox, first thing that popped into my mind was "oh yeah, something fishy here, they must have known about this for a while and having seen russelr's post saying about the move they have been caught out and better get some sort of email out quick"
Posted by djandn8, 03-27-2005, 10:20 AM
My little ole VPS is still down, going on 38 hours now. "to honor Dinix's SLA" Here is some interesting rhetoric from WHP's page on Mergers & Acquisitions - webhostplus.com/mergers-acquisitions.asp "You as a seller do not need to worry about your clients or current relationships. WebHost Plus will take your clients in and provide the same level of customer and technical support as you would have." Not sure if this includes our old SLA, but I thought this interesting to be the words of our very own mgold. They have certainly fallen below the standard they set for themselves. The minute they sent the 2 day notice they failed, because Dinix would have never done this. I also think this would be a fun lawsuit, but I am also about to graduate law school, IANALYet.
Posted by TheGriff, 03-27-2005, 10:27 AM
Oh happy happy joy f*****' joy joy. Let's see, we're on 39 hours of downtime here. Already given my customers April free and am seriously considering getting out of doing the limited hosting I did. I agree with the gentleman above about proper updates. They are SO bad that they don't even have the decency to update their paid, outsourced support folks. This is really a very sad day. I am just thankful I don't have a family with small children I'd miss celebrating Easter with. I can't imagine how this is affecting the "family" folk around us. I must also admit I feel bad for the techs working on this situation. I have to imagine most have not slept for at least 24 hours. Sad too that the Dinix name is now dead. I can't imagine the buy was worth it now.
Posted by KENTROPOLIS, 03-27-2005, 10:35 AM
Hosting for all my cleints are provided through a Dinix reseller, and I make up a significant portion of their business. I am insisting they switch providers ASAP, and they agreed. This is utter bullsh*t. There is no excuse for ANY noticeable downtime for a migration. They owed it to all of us to back up the servers or transfer drive images, whatever. There is ALWAYS a way to eliminate downtime from a transition such as this. ALWAYS. It isn't rocket science, but it's obvious either they are in Kindergarten or just don't care to take the time or resources to do it right. We ALL need ANOTHER "unscheduled migration", but this time on OUR terms, away from "the company formerly respected as Dinix".
Posted by djandn8, 03-27-2005, 10:36 AM
Down south we have a term for what WHP has done, "Dirt Road Fraud".
Posted by KENTROPOLIS, 03-27-2005, 10:39 AM
I hope that involved drawing and quartering ... A thought: Maybe they WANT the Dinix customers to leave. Is there a difference in hosting plan costs?
Posted by Russ Foster, 03-27-2005, 10:41 AM
If they lost the customers then the brand would be worth 0. I can't see any business reason they would want to just lose all the customers as they just end up with a lot of hardware which would be cheaper to just buy outright.. Rus
Posted by njak, 03-27-2005, 10:44 AM
To my knowledge, my VPS has not come online; I now do not get an error page for my IP, when I was last night; and I'm pushing 42 hours offline. But then, I was probably on a VPS that was one of the first one's on the truck, so I'll probably be one of the last one's back online. Just my frelling luck! Anyone know a New Jersey lawyer that handles class action law suits?
Posted by djandn8, 03-27-2005, 10:47 AM
First on, last out for me too.
Posted by djandn8, 03-27-2005, 10:49 AM
"drawing and quartering" It is starting to appear that way. WHP has taken us out and left us for dead. So no, I don't think they care about keeping us around. As a matter of fact, I don't even see any VPS accounts on the WHP website to compare our current/ex-Dinix plans to. This may explain why WHP has said they want to keep the Dinix name, and apparently/hopefully their/our packages too.
Posted by mlindi, 03-27-2005, 10:54 AM
Ooh Ooh - do tell - which single-malt
Posted by sightz, 03-27-2005, 10:55 AM
Interesting thought - what if the purchase price was based on how many Dinix customers remain after 30 days?
Posted by yawho?, 03-27-2005, 11:00 AM
My VPS is still down! I live in NJ and I'm about to drive over to see these guys. Anyone's VPS 200 up yet?
Posted by djandn8, 03-27-2005, 11:01 AM
"what if the purchase price was based on how many Dinix customers remain after 30 days?" If they did that with the intention of dumping the client base, then that seems like another element of fraud.
Posted by com1usa, 03-27-2005, 11:09 AM
I woke up this morning... my vps is up and working... all sites up...whew!! better get going to put in a service ticket for a free months hosting!!
Posted by mlindi, 03-27-2005, 11:09 AM
My thoughts exactly, Kaith. Fortunately for me I was able to notify my customers on Thursday. Last night I started receiving inquiries and by this AM everything was back. I have set up a 'mirror' box at layeredtech (thanks to the suggestions from some nice folks here). The extra expense is worth the peace of mind if something like this ever happens again. I will be expecting a very generous 'accommodation' on my server fees for the next few months (like free is good). I'll probably receive the usual bill in the next day or two and will have to drive to NJ to crimp someone's pecker.
Posted by lomox, 03-27-2005, 11:09 AM
Hey fellow sufferers, Please post if your site is up, at least giving us some shimmer of light. I know it is kinda hopeless at this point in time. Don't feel like picking up phones right now, which is going to be the same ol' questions I'll be asking WHP.
Posted by lomox, 03-27-2005, 11:13 AM
Unfortunately for me, I did not check that hosting email, and the client found out before I did!
Posted by MadHosting, 03-27-2005, 11:13 AM
Anyone's VPS 100 back up yet? I presume we're last on the agenda.
Posted by yawho?, 03-27-2005, 11:15 AM
My VPS 100 is still down - I guess we're the lowest priority.
Posted by TheGriff, 03-27-2005, 11:16 AM
They still know nothing aside from that they're bringing up servers one by one. Still no way to get in contact with the actual project manager...am I too wishful to think there was one? Now I enjoy a 5 hour ride back "home". I hope my server pages me sometime soon to let me know it's up, but I doubt it'll be up by the time I'm home. :-(
Posted by TheGriff, 03-27-2005, 11:17 AM
For what it's worth my dedi is still down too...I don't think they even know the word priority. If anyone has some time on their hands, do a search on Mike Gold in New Jersey at anywho.com. Call each one until you find the guy who "works" for WHP. Maybe a call to his home will get someone to grab a dictionary and lookup the word priority.
Posted by mlindi, 03-27-2005, 11:19 AM
It looks like most of the DC is up and running. Try doing a trace to your account (using your domain name) and find out where it dies. Then notify WHP which node is mis-behaving. If you can't trace it, let me know your URL and I'll gladly do it for you.
Posted by njak, 03-27-2005, 11:21 AM
I've got a VPS 400 that's not up. I don't get anything when I trace using my domain name. When I trace using my IP address, it stops here: 208.185.88.20.rtr1.t492.webhostplus.com.
Posted by shababnet, 03-27-2005, 11:22 AM
hi, my VPS now Online but how i can find WHP or dinix ??
Posted by Arno|VDH, 03-27-2005, 11:22 AM
a migration should happen nicely, but it seems the planning here was far away and they are problably seeking the planning of this migration tbh how many hours was it total for most people in here? guess more then 24 hours for sure, i think it's more then 36 hours problably very sad, the people who have clients are losing some or many because of WHP's blatantly behaviour and no real response to this forum in quite some hours imo wish all people the best with this and hope the damage will be little (problably more damage has been made then people think) All the best, TWS
Posted by loopforever, 03-27-2005, 11:24 AM
I think it's great that they have trouble pluging in my SINGLE dedicated machine and hitting the button.
Posted by shababnet, 03-27-2005, 11:25 AM
i get a new server from WHP but it need to setup and i didn`t have experience to do that. i was send alot of mails to : jgoldenberg@webhostplus.com jgreen@webhostplus.com mgold@webhostplus.com sales@webhostplus.com support@webhostplus.com webmaster@webhostplus.com support@webhostplus.com webmaster@webhostplus.com jgoldenberg@webhostplus.com jgreen@webhostplus.com mgold@webhostplus.com sales@webhostplus.com support@webhostplus.com webmaster@webhostplus.com jgoldenberg@webhostplus.com jgreen@webhostplus.com mgold@webhostplus.com sales@webhostplus.com but no response can any one help my to setup the server or how to find any one from WHP or Dinix.com
Posted by jasonstx, 03-27-2005, 11:26 AM
For me this is coming up on 40 hours.
Posted by marengo, 03-27-2005, 11:27 AM
Same here. My dedicated is down 39 hrs 25' Any response from WHP or Dinix. Nat
Posted by Arno|VDH, 03-27-2005, 11:27 AM
the question is not only how many of the posters are online or not online, but in total after the migration, including all people who aren't posting, what would be the amount ? Are most vps-es, dedicated servers online or not? Regards, TWS
Posted by marengo, 03-27-2005, 11:29 AM
- Are most vps-es, dedicated servers online or not? - No, I think
Posted by HenryJ, 03-27-2005, 11:29 AM
YUCK.. my server is still down... and it is 43 hours now.
Posted by njak, 03-27-2005, 11:30 AM
Dinix.com is now showing the default cPanel message: There is no website configured at this address. You are seeing this page because there is nothing configured for the site you have requested. If you think you are seeing this page in error, please contact the site administrator or datacenter responsible for this site.
Posted by HenryJ, 03-27-2005, 11:32 AM
www.dinix.com doesn't work, but http://dinix.com is working fine for me.
Posted by Arno|VDH, 03-27-2005, 11:34 AM
the worst case scenario would be that not all servers were transferred accordingly certainly won't hope that's a reason i think many people read this topic and are thinking the same: hoping that all servers and vps-es come online very shortly so every one can do what they want, fe backups, cancelling, transferring etc. Regards, TWS
Posted by yawho?, 03-27-2005, 11:34 AM
my traceroute stpped here too: 208.185.88.20.rtr1.t492.webhostplus.com
Posted by shababnet, 03-27-2005, 11:34 AM
i have i a dedicated server and it is online but it need to configer and setup . can any body help my and i we can use this server to but our sites online to tell our clints that we can online soon
Posted by mlindi, 03-27-2005, 11:44 AM
Looks like your server has not yet been powered up/configured. They still have a little way to go, but I would imagine that noonish (GMT -5:00) will see everything except servers that didn't survive the move whizzing along nicely. Hmmm .. I wonder if there is a contingency plan in place for the hardware that physically broke during the move??
Posted by mlindi, 03-27-2005, 11:46 AM
http://www.cpanel.net/docs.htm
Posted by Paul L., 03-27-2005, 11:50 AM
Hey guys, I just wanted to post something to let you know I feel your pain and to clear up the air about me. First of all I am not on some sunny beach drinking cold ones wile you guys are dealing with this horror move. I have been here on WHT all weekend as posted watching close as this thing unfolds. I would like to make clear that neither my wife nor myself have got one single dime from the sale of Dinix nor did we have anything to do with the sale of Dinix or sign any papers for the sale of Dinix. My illness also should not be blamed for the sale of Dinix either, I will not be the escape goat for this. Neither my wife nor myself have been working at Dinix for the last several months for reasons I wont get in to on here but it was not at our will I can assure you that. I know very little about WHP or whats going on up there but to the ones that are still down I bet the vps servers are having to do a manual FSCK this can take several several hours to do. I am sorry that you guys are having to deal with all of this downtime I wish there was something I could do to ease the pain but its out of my hands and has been for many months so please don't think this is my doings. I would like to take time to say I am doing much better and to send a big heart felt thank you for all the well wishes that the many customers and dear friends sent me during my illness. The Cancer is gone as far as all the test show and they say most of the time IF it comes back it will do so in the first year, the one year mark is coming up real soon and I hope to be around for a long time to come.
Posted by orty, 03-27-2005, 11:53 AM
Good to hear from you, Paul. Been working with you since the VO days, and nearly cried when I first heard about your cancer. Glad to hear that you're not involved in this mess. If you were, our servers would've been up a LONG time ago :-)
Posted by aqi32, 03-27-2005, 11:57 AM
Glad to hear you are well Paul. Ofcourse you should come here and clearly let it be known you were not part of it, but i'm pretty sure i can say that any anger is clearly directed at whp, and whomever is responsible for the current mess, and not at yourself. by the way guys, my cancelled vps100 is online, but it isn't doing too well, even with no sites running on it servies are failing all over the place, my inbox had 50 failed service emails.
Posted by shababnet, 03-27-2005, 11:57 AM
thanks mlindi i trying to do that but there are some proplem at all thanks for your help
Posted by aqi32, 03-27-2005, 11:59 AM
shababnet pm me what you need doing, i have a friend who may be able to help you out
Posted by HenryJ, 03-27-2005, 12:00 PM
hey shababnet, i sent you an email.
Posted by loopforever, 03-27-2005, 12:01 PM
At least something is happening for you...my dedicated machine is still not plugged in...
Posted by Joshua, 03-27-2005, 12:02 PM
So how many hours are we going on down, now? I'm very relieved that we didn't start reselling for Dinix as we had planned when Dinix first opened... This would've been a nightmare.
Posted by HenryJ, 03-27-2005, 12:03 PM
43 hours!!
Posted by mlindi, 03-27-2005, 12:05 PM
Here I go quoting myself - perhaps I should run for President. I just talked with a nice fellow named Devon at WHP. All the harware appears to have survived the move. They are at 90% or so. It looks like my estimate of noon / 1 PM (GMT -5:00) is very close. I'm confident that everyone will be up and running in the next little while. I hope that helps to relieve some of the frustration being felt here. It's the best I can offer. Sheesh! I don't even work for these guys. What am I so worried about?
Posted by SkyServis, 03-27-2005, 12:06 PM
mine got online half an hour ago. but the server load is incredible. and sites are very very very slow. and I have a question for server transfer. in WHM if I transfer the accounts, it copies all the data, but does it also copies the server settings, or do I have to them manuelly?
Posted by lomox, 03-27-2005, 12:07 PM
traceroute stopped at ... 208.185.88.20.rtr1.t492.webhostingplus.com then 66.0.192.252 (which I hope still belongs to Dinix) ITC^Deltacom NETBLCK-ITCD-3 (NET-66-0-0-0-1) 66.0.0.0 - 66.0.255.255 Dinix EDEL-192-240-28 (NET-66-0-192-240-1) 66.0.192.240 - 66.0.192.255
Posted by Russ Foster, 03-27-2005, 12:07 PM
CPanel WHM copy should take over everything but you might have to configure the remote end a bit. Also SSL's are a pain if you have any of those Rus
Posted by mlindi, 03-27-2005, 12:07 PM
Hey shababnet - PM me and I'll try to answer any questions you might have.
Posted by lomox, 03-27-2005, 12:11 PM
Question : If I have both my two DNS points to Dinix. Switching to another email server won't help immediately right? I'm looking into a temporary relieve of the email services.
Posted by MadHosting, 03-27-2005, 12:14 PM
Can take a while for DNS entries to update - would probably cause even more delay to you.
Posted by artofmobile, 03-27-2005, 12:14 PM
After reading this 37pages of posts, I feel sorry for those who are suffer,.. but for those who like to know I can get to dinix.com homepage from australia.
Posted by Russ Foster, 03-27-2005, 12:14 PM
You need to switch DNS and then the email unless the DNS servers are responding Rus
Posted by aqi32, 03-27-2005, 12:17 PM
changing dns at this point would most likely cause you more delay as things do like they're coming back up.
Posted by yawho?, 03-27-2005, 12:17 PM
HELP: My client needs to use his e-mail address to communicate with his clients. If I point his domain name to a different server, can I then repoint it back to to Dinix/WHP to retrieve his old mailbox data?
Posted by MadHosting, 03-27-2005, 12:22 PM
lomox just asked basically the same question. It looks like the Dinix/WHP servers are coming back up soon (I hope) - so there's no point in changing your dns, which would probably result in more downtime.
Posted by djandn8, 03-27-2005, 12:23 PM
does anyone no the exact name of the datacenter i call whp but they refuesed to give me the adress and the name
Posted by Paul L., 03-27-2005, 12:24 PM
Nothing you can do is going to be faster than waiting on the server to come back up at WHP (I hope). Any changes to dns will take 24 to 48 hours to take place.
Posted by mgold, 03-27-2005, 12:24 PM
Anyone who still does not have service, please email your IP's and corresponding domain name to dinixmove@webhostplus.com so we can resolve this, thank you.
Posted by compugeek2003, 03-27-2005, 12:25 PM
My VPS was back up this morning when I woke up. The WHM says apache actually began running around 1:30 AM, so I must have been one of the first ones off the truck. I am really happy to be back up, but it does make me wonder why a VPS would be coming back online before a dedicated server. Now the orders are starting to come back in... makes me wonder how many hundreds of dollars worth of orders I lost over the last 2 days, especially considering those are often the two busiest days of the week for me. Since the only email I ever received indicated that there would be very little or no down-time, I never deactivated my online adds. So I paid for about 12 hours of adds before I realized this was a major fiasco. I just love the idea of paying big bucks to have people access a dead page. Also, I am trying to put through a support ticket on the Dinix site to make sure I get whatever compensations is due, but of course it is not working properly. I certainly hope that the Dinix legal team gets on WHP to compensate us reasonably. Otherwise, perhaps a class action suit is going to be necessary in this case. E.S.
Posted by marengo, 03-27-2005, 12:28 PM
I sent you 3 emails already This is a copy: ******************** Hello, my dedicated is still down, 38 hours already IP: 209.152.182.242 (bestcatalog.net) Could you please inform me when it'll be alive? Regards, Nathalie ******************** Total downtime is 50+ hours for now Last edited by marengo; 03-27-2005 at 12:34 PM.
Posted by adrianus, 03-27-2005, 12:29 PM
my trace route stop at 66.0.192.252 too, and my site have been offline for 84 hours. Going to sleep now, I hope it'll be back online when I wake up, just hope, so that I can move everything out of that host.
Posted by lomox, 03-27-2005, 12:30 PM
I asked my clients to use a temporary email like Yahoo, but they'd rather wait, which I told them it SHOULD be back up latest 7pm EST last night!
Posted by lomox, 03-27-2005, 12:31 PM
I knew it! I'm as stuck as this... http://media.nasaexplores.com/lesson...ages/stuck.jpg I'm for one that is very happy with Dinix, but this move is absolutely rediculous and unacceptable. I mean apologies are not even what I'm looking for (which is the bare minimum), but at least some official updates and some truth telling, instead of hiding behind the support phone line and email. Wasn't about to jump ship right away, but this nonsense, and lack of proper communications got me thinking real hard to move on.
Posted by artofmobile, 03-27-2005, 12:32 PM
Use IP address instead. If you want you can login to your server and use some sendmail command to do that for him to send out the email.
Posted by mlindi, 03-27-2005, 12:33 PM
Hey Paul! Good to 'see' you. I'm glad to hear that you're doing well. Positive attitude is the best medicine (I'm sure you've heard that before). I, for one, really appreciate you making an appearance here. I hope that certain folks will take it as a lesson in customer service. I wish you and your bride the best, and hope that you have the best Easter ever. It has been a real pleasure to 'work' with you. peace - Matt
Posted by JenniH, 03-27-2005, 12:37 PM
But we've already done this a number times. We have yet to have a response from you.
Posted by lomox, 03-27-2005, 12:38 PM
That is if the IP is actually reachable, which is not!
Posted by yawho?, 03-27-2005, 12:42 PM
Yes. IP is not reachable. 209.152.166.115
Posted by Rebortx, 03-27-2005, 12:42 PM
Hi, Paul. I've been a Dinix customer for just under a year and knew nothing of your illness or the company's sale. (I was, however, glad to hear that you have recovered. ) I don't think anyone here blames you or the rest of the Dinix staff -- personally, before this all happened I had nothing but great things to say about Dinix. It's WHP's lousy service and communication we have a beef with. I would have been far more willing to put up with extended downtime if the company had been upfront and honest throughout the process -- the downtime hurts but being in the dark for 3 days is killing me.
Posted by Rebortx, 03-27-2005, 12:44 PM
I did exactly that over four hours ago and have heard not a peep from any of your people. Must've been an oversight because WHP has been just really responsive so far.
Posted by artofmobile, 03-27-2005, 12:53 PM
Write a small perl program, plug into some other server and send the email as root. This should allow be able to relay the email without checking the password. The following is the code: PLEASE replace the email address and content.
Posted by Paul L., 03-27-2005, 12:56 PM
Thanks guys I just wish I could help you get your servers back online. I felt like I needed to post something because my name had been brought up a few times in this thread.
Posted by Customer98, 03-27-2005, 12:57 PM
How nice of you to call in today. Having a good weekend are we? Enjoying yourself? Jolly good show. Not that you care in the least, but you and your fellow gangsters are wrecking peoples lives and businesses here. Low life like you usually try at least to give the appearance of being decent people. You can't be bothered even doing that can you? You hop in here maybe once a day. You ignore emails. You ignore the screams for help. You spout lie after lie after lie. You ought to be driven out of business before you can destroy any more lives. You are very very lucky that some of the folks on here can't get hold of you physically. What a pity they can't.
Posted by MadHosting, 03-27-2005, 12:57 PM
What does that have to do with anything artofmobile?
Posted by artofmobile, 03-27-2005, 01:00 PM
For people who want to send email on behalf of their client in another server.
Posted by Rebortx, 03-27-2005, 01:01 PM
I send an email to the dinixmove addy and got a response in record time: --- Carl Rudel wrote: > Sir, I understand you are upset please do not use disgusting language > and let's keep this professional, thank you. > Carl Rudel > Hosting Manager > 201 520 1800 x13 > crudel@webhostplus.com > www.webhostplus.com > > -------------------------- > Sent from my BlackBerry Wireless Handheld Sheesh. All I said was, "Where the f*** is my data?" :-D
Posted by Arno|VDH, 03-27-2005, 01:08 PM
that's usual such a response, when an e-mail gets near the line of not being nice or gentle they respond all very quick
Posted by MadHosting, 03-27-2005, 01:09 PM
ok, sorry I must have not seen the context properly. This lack of communication from WHP is really annoying me now.
Posted by Arno|VDH, 03-27-2005, 01:11 PM
maybe WHP get annoyed of theirselfs aswell
Posted by yawho?, 03-27-2005, 01:11 PM
thanks artofmobile but a bit too complex for me.
Posted by artofmobile, 03-27-2005, 01:13 PM
No worry, just cut and paste my code and run it on another machine. If you face any problem. Let me know again... I will see what I can do,..
Posted by mlindi, 03-27-2005, 01:16 PM
At this point, you're going to catch more flies with honey than with vinegar (thanks, Mom), cooler heads will prevail (thanks, Dad) and (thank you). Now that things are starting to level out, at least as far as functionality goes, I think that a courteous contact will get you a lot further than a 'what-the-f***-o-gram'. just my impression. Additionally, and also because things are levelling out, it would be nice to get an 'official announcement' out of the new regime. It will help to keep the vinegar and hot-headedness out of the equation. another impression. I can understand that WHP was busy making things happen - hence the lack of communication. If I read correctly, they are a young company experiencing tremendous growth. They bit off a little more than they could chew with the available resources on this one. OK - that's me understanding them. Now - how about them understanding us and our clients? That will be the "proof in the pudding' (thanks again, Mom).
Posted by artofmobile, 03-27-2005, 01:18 PM
No worry, at least, that is something I can help for the community.
Posted by mlindi, 03-27-2005, 01:18 PM
sure - be firm. But - don't be abusive. That tends to make ears overlap. Hey - I haven't seen a 'where's my site' message for a while. Anyone still down? I'm just curious.
Posted by djandn8, 03-27-2005, 01:21 PM
209.152.169.227 - down
Posted by MadHosting, 03-27-2005, 01:21 PM
I'm still down. I did email Carl and included my ip address and domain name, but got this reply!: Please send me your ips and corresponding websites so we can look as to why you are not up yet, thank you.
Posted by Arno|VDH, 03-27-2005, 01:22 PM
that's funny, asking for something some 1 gave allready good reading then
Posted by Project X, 03-27-2005, 01:24 PM
my god. i am so glad we moved as soon as we heard about this. the fact that it was such short notice made us realize this was going to be a HUGE problem. happy easter and good luck to all.
Posted by JenniH, 03-27-2005, 01:29 PM
We did the same and got the same. We sent an IP and domain name, and he asked for.... an IP and domain name. Where do we go from here then?
Posted by marengo, 03-27-2005, 01:30 PM
I got this email: On Sun, 27 Mar 2005 11:47:34 -0500, Carl Rudel wrote: I have recorded your IP and domain and will work on bringing your server up, thank you Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com www.webhostplus.com -------------------------- Sent from my BlackBerry Wireless Handheld
Posted by loopforever, 03-27-2005, 01:30 PM
Perhaps there is an autoresponder setup with that response? That would mean he did recieve your e-mail, you just got an automated response. I sent an email to dinixmove with my IPs...lets see how this goes .
Posted by MadHosting, 03-27-2005, 01:31 PM
It must be an automated response from his damn blackberry so. I'm definitely leaving dinix/whp after this.
Posted by Rebortx, 03-27-2005, 01:34 PM
Heh. In principle, I agree with you. Notice though that I didn't swear directly at anyone personally, nor call anyone names. After all their nonsense, they should be prepared to eat whatever customers throw at them. We have a right to be exasperated, annoyed, and angry
Posted by Rebortx, 03-27-2005, 01:36 PM
Heh. I got that same exact message too, after a bit more back-and-forth. And this was after I've already sent in my information twice.
Posted by aqi32, 03-27-2005, 01:36 PM
that just puts the icing on the cake, an automated response!!
Posted by Arno|VDH, 03-27-2005, 01:40 PM
good job whp obviously i mean with this: not really a good job!
Posted by Kevin2001, 03-27-2005, 01:41 PM
mlindi, Good advice, but at this point people are just sitting and watching as they lose creditability, sales, and customers. I'll always be courteous but firm, but this is so frustrating! Had I known about the VPS downtime in time, I would have moved my main site last month along with ever thing else. I'm so glad I don't have paying clients on the dinix/whp service.
Posted by mediatech, 03-27-2005, 01:59 PM
St. Magdalene 19yo from the Rare Malts Selection from http://www.thewhiskyexchange.com http://www.maltmadness.com/hitlist.html
Posted by Kevin2001, 03-27-2005, 02:01 PM
Hi Paul, I'm glad to hear your doing well, and I hope you all the best. You where so helpful in answering my sales questions way back when I was looking at VO. And when I started having issues at VO sometime later, I found out that you and a few others (Bailey) where at this place called Dinix. So I felt comfortable in moving my service to Dinix. So I, for one don't hold you at all responsible or even remotely connected to this train wreck. Kevin
Posted by mlindi, 03-27-2005, 02:05 PM
Oh - agreed. I really believe that they had no firm grasp of how much is involved in a move of this magnitude. They have a big *boy is my face red* thing going right now. I also think that having a firefighter posting here and answering questions would have gone a long way to keeping damage their rep at a minimum. Now they've got an admittedly canned response soliciting information to help them get things going. If I were in their position I would too. I'd be logging the information and working on it rather than answering each and every email. Again - As much as they say that they like to acquire other companies, I think that this was their first datacenter move of this magnitude. Hopefully, they learned some valuable lessons in the process. We sure did. They screwed up and will have to make some accommodation to keep their existing customers and repair the damage that has been done by this mistake. Their next move will really determine their reputation from here on out. But I think they knew that, too. Time to look forward.
Posted by MadHosting, 03-27-2005, 02:06 PM
I'm after emailing every email address I could get my hands on from WHP's website. Anyone gotten any response/update from them?
Posted by mlindi, 03-27-2005, 02:09 PM
mmmmmmmmmm thx for the link.
Posted by whitehat, 03-27-2005, 02:15 PM
For the life of me, I couldn't figure out how you guys were comimg up with 40 pages of posts becuase I was only seeing it as ten pages for me. Then I realized that I have my settings to view 60 posts at a time. (I would rather scroll a longer thread than change pages). Wowza - this has been a long thread! Someone along the way here very soon gets to be poster number 600 - that will push it to page 11 for me here This is a like a train wreck - you cannot watch and you cannot not watch. I'm still glad I left Dinix in January. BTW - I went to Cyberwurx for my dedi - they've been excellent, great DC, superb to work with - their plans aren't etched in stone, either; if you have some custom plan you would like to have configured, email them or give them a call. Mike
Posted by yawho?, 03-27-2005, 02:16 PM
I did the same thing and have gotten no response. Now over 41 hours . One of my clints is a corporate lawyer in New York and is looking to pursue legal action.
Posted by MadHosting, 03-27-2005, 02:18 PM
Legal action against WHP I hope
Posted by yawho?, 03-27-2005, 02:22 PM
lol, yes, legal action against WHP, definitely not against me. He understands my pain!
Posted by sntanger, 03-27-2005, 02:26 PM
Has anybody server, that was plugged on in last 5 hours??? It seem that WHP are stopped working?
Posted by djandn8, 03-27-2005, 02:33 PM
I noticed that too. Since mgold put up that one response about emailing them to resolve IPs, I haven't seen or heard much action. Maybe they needed to go to church and repent for their sins.
Posted by UniServe Hosting, 03-27-2005, 02:35 PM
www.webhostplus.com loads perfectly fine for me. I think i'm going to review their Employment Opportunities page: I think they'll need me on their sales staff. I'd hate to administrate their machines. http://www.webhostplus.com/about-emp...ortunities.asp (Good benefits too)
Posted by lomox, 03-27-2005, 02:39 PM
I asked that question here few hours ago. So far seems like nobody has any connection. The latest from the lady at the phone was that the servers were hooked up 9:30am PST, still waiting in turn for mine to go up, I wonder if this will take another 24 hours! What a scary thought! But without any definitive answer, I'm fearing the worst right now...
Posted by BirdBrained, 03-27-2005, 02:40 PM
So why is it that I can't get to www.dinix.com , but http://dinix.com works fine? My IP still doesn't come up, none of my domains will resolve and I've e-mailed the info with *gasp* no response? Last edited by BirdBrained; 03-27-2005 at 02:45 PM.
Posted by Jay Suds, 03-27-2005, 02:42 PM
Wow. I'd like to work for you. You pay your people well.
Posted by birdchild, 03-27-2005, 02:43 PM
Here is a start... Lets help WHP with their Council of Better Business Bureau listing http://www.bbbonline.org/consumer/complaint.asp
Posted by artofmobile, 03-27-2005, 02:44 PM
Most likely your DNS is cached, from where I'm (Australia), the IP of www.dinix.com is pointed to 64.88.149.164
Posted by ks32, 03-27-2005, 02:45 PM
I was just informed by my friend that he saw a large truck yesterday.. It was going madly fast. And god forbids, its back door was open. He claims that he actually saw atleast 4 racks falling down. Men, I should have taken a backup........................
Posted by aqi32, 03-27-2005, 02:46 PM

Posted by Monkeyshack, 03-27-2005, 02:48 PM
That kicks ***....
Posted by Kaith Sutai-Rustaz, 03-27-2005, 02:49 PM
Heh. Actually I used the rates for network service from Dinix. But, I try to pay my folks well. The guys I bill out at $69/ tend to make $55/ on onsite jobs.
Posted by Rebortx, 03-27-2005, 02:50 PM
Considering it is easter sunday and the techs probably worked a marathon 16, 24 hour shift, I wouldn't be surprised if they got sent home to pick this up tomorrow.
Posted by Kaith Sutai-Rustaz, 03-27-2005, 02:52 PM
Proper planning would have had 1 team doing the load and move while a second team did the pre-install wiring, unload and initial setup. That would allow a tag-team aproach allowing for maximum effort and clear headedness. I want to know how many people were involved, how many trucks, etc.
Posted by aqi32, 03-27-2005, 02:55 PM
what were the dinix techs doing, i havent heard anything about them, only whp folk so far. You'd think someone from dinix would also make some sort of appearance, but actually when we were all having vps performance issues not a single person from management addressed our concerns, only bailey.
Posted by lomox, 03-27-2005, 02:55 PM
actually, www.dinix.com works now, so you could go into their forum as well to bitch...
Posted by njak, 03-27-2005, 02:56 PM
They had better not gone home.....I don't think any of us has been getting much sleep, or having much fun. I'm at 46 hours of server down time. As soon as I get back home from Easter lunch/dinner/visiting, I'm setting up a new VPS at Servint and I'm going to try to get every one of my sites transferred from my backups. Thank goodness I always had those running every night! At least I have one from Thursday night at 1AM. When and if my Dinix VPS comes back up, I'll update from it. I so do not need this, especially since I still need to do my taxes, etc. YUCK! This sucks.
Posted by KENTROPOLIS, 03-27-2005, 02:57 PM
If he's a real lawyer with a clue, I beleive he would have to sue YOU, and you in turn would have to sue WHP. He has no business relationship or contract with them. Sorry, but I'd get a second opinion, or realize the lawyer's jsut blowing off steam ...
Posted by lomox, 03-27-2005, 03:00 PM
Hey, I was the other way round, no full backup (partial, at least the most important ones) but did my taxes
Posted by BirdBrained, 03-27-2005, 03:00 PM
Doesn't work for me, even after flushing my local dns cache and rebooting. Comcast must be caching.
Posted by yawho?, 03-27-2005, 03:03 PM
thanks KENTROPOLIS for making me feel BETTER!
Posted by birdchild, 03-27-2005, 03:04 PM
Well my 3rd and final VPS is up, but again very high CPU utl. and very sllloooowwww
Posted by rjbeharriell, 03-27-2005, 03:07 PM
This is absolute ********. If they went home, that's it. That'd be the end of it. I'm sick and tired of this. I've wasted away my entire weekend, I've lost over 1/3rd of my users and the rest want compensation, and it's to the point I really don't give a damn what excuses they have anymore. They've ruined my business, they've ruined that of many other users, and they've ruined any respect Dinix (and the WHP/Dinix) names had. Get the damn things back up or at least tell us what the hell is going on. Oh, and as a note.. yes, I have emailed that email address, and many others with the IP and domain name. Unlike some, I didn't even get a canned response.
Posted by mlindi, 03-27-2005, 03:08 PM
They are still there and they are working madly I'm sure. As someone said - there are certainly instances where a manual fsck is necessary. Those do take a while, and were probably not figured into the equation with the rest of the stuff that wasn't figured into the equation. As for trucks spewing racks on the road ... I have also heard that a flying saucer landed in Roswell, NM.
Posted by djandn8, 03-27-2005, 03:13 PM
My VPS 100 just came up 20 minutes ago at 209.152.169.227. I feel a little guity considering I only had to wait 42 hours. I know some are going on 46+ hours.
Posted by Rebortx, 03-27-2005, 03:15 PM
Guys, I only suggested that as a possibility, because (1) No new people seem to be posting here that their server is now online; that stopped several hours ago and (2) the lack of real response from Carl, Mike or anyone else associated with Dinix/WHP. I'm hoping that they *didn't* go home, but given the way this company has behaved in the last 72 hours, I wouldn't be surprised if they did. Btw, some people posted on the Dinix forums that their servers came up with 6mo old backups of their website. Can anyone confirm this? Has anyone who has been restored lost data?
Posted by marengo, 03-27-2005, 03:17 PM
My server has been online 50 minutes Now down again Nat
Posted by lomox, 03-27-2005, 03:17 PM
12 49 ms 58 ms 68 ms 66.0.192.252 [Missing reverse DNS entry] When are they going to fix this router....
Posted by jasonstx, 03-27-2005, 03:17 PM
This just isn't right. And the fact that they keep us in the dark without any information just makes it worse.
Posted by djandn8, 03-27-2005, 03:18 PM
One of our websites on the VPS I just mentioned came up with data from Friday just before it was unplugged. This may not be the case with everyone.
Posted by Kaith Sutai-Rustaz, 03-27-2005, 03:20 PM
Now, since this is all that went wrong after they've done 12 moves previously, aren't you all glad we weren't the first company they did? On the bright side, at least they knew enough to properly shut down my server. I dealt with 1 company that thought you could just push the power button.
Posted by revsorg, 03-27-2005, 03:27 PM
My VPS is back now with the correct data. I didn't count how many hours but it definitely wasn't 11 !!!
Posted by mlindi, 03-27-2005, 03:31 PM
Nice one. Looks like progress is being made. I know that's small consolation to those who are still down, but it's something.
Posted by infernus, 03-27-2005, 03:32 PM
My dedicated server is still down no reply from anyone at Webhostminus-a-million
Posted by yawho?, 03-27-2005, 03:40 PM
When I typed in your IP, I got the cPanel screen saying "There is no website configured at this address".
Posted by Arno|VDH, 03-27-2005, 03:42 PM
tried also that ip and i get also: There is no website configured at this address
Posted by MadHosting, 03-27-2005, 03:42 PM
I'm planning on switching to powervps. They provided me with this link with how to go about a transfer. Has anyone with a dinix VPS any experience with doing this method of transfer?
Posted by nettigritty, 03-27-2005, 03:45 PM
if too many people move to servint/powervps, maybe webhostplus would want to buy and move them next
Posted by Arno|VDH, 03-27-2005, 03:47 PM
lol nettigritty, that is really a good joke, tbh i think companies read this topic aswell and i guess the others are warned allready
Posted by djandn8, 03-27-2005, 03:47 PM
my main website is on 209.152.169.227~clarkweb (www.clarkwebworks.com). It is resolving properly and I can get into my WHP panel; all of my other sites on this IP are also working properly too.
Posted by Arno|VDH, 03-27-2005, 03:50 PM
now i see your site, can't see problems with loading that site, so i guess the load is nice.
Posted by nettigritty, 03-27-2005, 03:53 PM
methinks it shall be the case since they physically moved the VPS servers instead of transferring them over the network. If they had transferred them over the n/w, then you would have had the not-so-immediate copies of sites on the new setup.
Posted by yawho?, 03-27-2005, 03:54 PM

Posted by yawho?, 03-27-2005, 03:55 PM
oooooooooooooooooohhhhh you're so lucky you. going on 43 hours for me
Posted by djandn8, 03-27-2005, 03:56 PM
seems pretty good: Server Load 0.18 (4 cpus) Memory Used 59.1 % Swap 0.947 % Disk vzfs (/) 41 % This is about what it was before the move.
Posted by Arno|VDH, 03-27-2005, 03:57 PM
yawho? what you mean i'm just a reader and tbh i still think the way whp is dealing with this whole issue is wrong, they should give more information to the public about the progress. they lied enough about the downtimes etc. everything above 24 is usually to high, in cases such as you it is real annoying and i understand you get angry regards, TWS
Posted by yawho?, 03-27-2005, 04:00 PM
Sorry - I quoted the wrong post see the next one down.
Posted by artofmobile, 03-27-2005, 04:03 PM
Too sure how accurate is that. Just found an error: TTL 14400 (24 hours)??? Shouldn't that be 14400 sec or 4 hour?
Posted by Arno|VDH, 03-27-2005, 04:04 PM
no problem, i didn't saw your post which you posted shortly after you quoted my post i hope you get news shortly yawho? and every person who is waiting more then 40 hours.
Posted by geego44, 03-27-2005, 04:07 PM
mine is up and if it gets any slower it will stop. Cannot check emails either
Posted by nettigritty, 03-27-2005, 04:15 PM
one things slowing these VPSs down could be multiple simultaneous datacenter to datacenter data transfers being done by people moving away to some other company ...
Posted by HenryJ, 03-27-2005, 04:16 PM
47 Hours and still down feel like #&*&# 8*#(*# &#(#* *#*# WHP @@*$
Posted by JenniH, 03-27-2005, 04:27 PM
My VPS is still down too
Posted by jasonstx, 03-27-2005, 04:31 PM
So at 48 hours down, Do I get a cookie? I would be happy with a FREAKIN REPLY FROM WHP!!!!!!!!!!!!!!!!!!
Posted by PP Host, 03-27-2005, 04:32 PM
So is my VPS down - 48 hours No email from Dinix or WHP This is unbelievable They should get an award for the "The Worst Web Host Provider" Could there be any worse host out there?
Posted by Arno|VDH, 03-27-2005, 04:42 PM
perhaps a worse host is a host which is online now and then, so not much uptime but it's indeed unbelievable that it takes this long
Posted by basil_brush, 03-27-2005, 04:46 PM
My site back up but it might as well stay down it is that slow. Just ftp'ing some important stuff so I can change to a host that cares.
Posted by artofmobile, 03-27-2005, 04:49 PM
No to defend them, but better than someone who screw everyone up and run away...
Posted by lomox, 03-27-2005, 04:59 PM
The longer it takes, the reputation is going down the drain, so is the value of the purchase of Dinix. And they do not have the guts now to even come out and tell us the truth...
Posted by JenniH, 03-27-2005, 05:18 PM
Has anyone had any indication that they are still working there?
Posted by geego44, 03-27-2005, 05:21 PM
I think we should demand from DINIX/WHP that they give us some kind of screen that gives us CURRENT STATUS of all services and updated 24x7 in order for us to stay with them. There must be some way to let us know which servers are up and which are down and this must be on more than one server so that if one is down then we have another.
Posted by bithost(NET), 03-27-2005, 05:24 PM
Yup, about 2 hours ago my dedicated server went offline. I sent an e-mail to dinixmove@webhostplus.com and the server came back online within 4 minutes. The box had an uptime of 13+ hours so my guess is someone unplugged a network cable they weren't supposed to. Box has been up ever since though. 4 minutes... that can't be coincidence. I didn't receive a reply to my e-mail though, which is fine w/ me since they did actually fix it in response. This was on a dedicated server that was on one of the first racks to be unplugged, I think -- it went down @ 6:35 PM Friday and came back online at 2:35 AM Sunday morning. Bailey
Posted by basil_brush, 03-27-2005, 05:27 PM
well it seems my static pages are loading fine and fast. Pages driven by mysql are painfully slow.
Posted by BirdBrained, 03-27-2005, 05:31 PM
Well, so much for my theory of last one on the truck, first one online. 209.152.164.121 is still down. No response from my e-mail to dinixmove@webhostplus.com. At least the IP is now timing out at 66.0.192.252. I guess that's progress?
Posted by mgold, 03-27-2005, 05:33 PM
At his point all dedicated accounts should be up and running. If your dedicated server is not up, please email me your IP's and domains so that we can take a look at the server. Majority of VPS accounts are now operational. The remaining VPS accounts will be comming online as the day goes on. I have spoken to Eric and Terry, they are currently adjusting and configuring the remaining VPS's. Also, anyone recieving a message from me are not automated. Please do continue emailing for current updates. We will alos be releasing an officialt statement on both forums and to customer emails about what transpired during the migration, thank you.
Posted by TheGriff, 03-27-2005, 05:35 PM
I believe they changed dinix over to a new network...with that they would have had to change DNS. Whoever changed DNS probably didn't setup the cname for www.
Posted by TheGriff, 03-27-2005, 05:41 PM
So anyone checked their uptime? Seems my server has actually been on since 2am or so. I'd bet that damn cheesy status page that went up for all of us is what caused me not to be able to get into the server even though it was online. So I'm up....and less stressed now...no major fallout from my customers yet though I think giving them April free BEFORE they asked helped with that. Nothing left to do but to see if WHP/Dinix honors my request for April/May free.
Posted by loopforever, 03-27-2005, 05:44 PM
My dedicated machine came back online shortly after I submitted my IP addresses to Carl/dinixmove. The server has been online for 14 hours apparently...why didn't it work 14 hours ago...?
Posted by PP Host, 03-27-2005, 05:46 PM
I don't think I can wait any longer for my VPS to come back online. I have one large site which I did a cpanel backup (site.tar.gz 385MB) to a ftp site before Dinix went down. I have a problem trying to restore this backup on to another VPS server. Does anyone know where I could get information on this, I tried this forum and could not find anything relevant. My setting are Ftp Backup Directory/Path = /backup in there I have daily and weekly backups already made Backup Destination = /hsphere/local/home/eirsite/backup When I run 'Restore Backups' in WebHost Manager I get Sorry, there are no backups located at /hsphere/local/home/eirsite/backup/cpbackup! Any help appreciated
Posted by VinaGal, 03-27-2005, 05:54 PM
all my sites are up and it seems faster than before...
Posted by nsxprime, 03-27-2005, 05:55 PM
My Dedicated 300 server is still unreachable. Now it just says "connection refused" instead of the maintenance message it was displaying most of yesterday. I previously submitted a trouble ticket through the Dinix support site and sent e-mails to dinixmove@webhostplus.com, crudel@webhostplus.com, supportteam@dinix.com and have not received any response, so I'll post the info here in a last ditch attempt: Primary domain: nsxprime.com Primary IP: 209.152.182.32 Thank you for any assistance.
Posted by jasonstx, 03-27-2005, 06:19 PM
Move your backup file into your /home directory. Thats the only way I could get mine to work.
Posted by nevf, 03-27-2005, 06:26 PM
My VPS came up about 14 hours ago and seems ok, but slow. I think this is because they overloaded the VPS's before the move and will undo this some time soon. I hope the folks who are still down come back up soon. What a disaster this has been for all of us. Yes I know that is an understatement.
Posted by shann123, 03-27-2005, 06:26 PM
This has been a really odd day. My VPS has been up since this morning, but it keeps switching from new backups to backups that are 6 months old. At least it's up, although what good it does me I don't know since I don't know when I can actually do anything with it with all the changes that keeps going on. *sighs*
Posted by suiso, 03-27-2005, 06:29 PM
How many of you are going to stick around after all of this? I am already looking at moving to ServInt for my VPS.
Posted by rjbeharriell, 03-27-2005, 06:40 PM
I was willing to give them a chance once everything is all sorted out, but that'll depend on if I even have any users left when this is all over with. *sighs* It'd be nice to be able to sit down to Easter dinner and at least not have to worry about any more email messages or telephone calls interrupting the activities. 209.152.162.47.. we should be hitting 50 hours any time now.
Posted by nevf, 03-27-2005, 06:41 PM
I'd be surprised if any on the Dinix customers who have seen this thread or the Dinix Forums will stick around. But I have to winder how many see neither, or just aren't concerned by all of this. See: http://www.webhostingtalk.com/showth...hreadid=388801
Posted by loopforever, 03-27-2005, 06:41 PM
I've had rackspace available to me in Telehouse for months - I'm buying a server tonight and I'll be moving my customers over to the new machine over the course of the next few weeks. Things may have been alright if I was given more than 48 hours notice of the move and the downtime was kept to the promised 15 hours. Now I look like a fool, even though it was never MY intention to make my clients suffer this long.
Posted by Project X, 03-27-2005, 06:47 PM
how is that? people have had numerous opportunities to move, knowing there was going to be downtime. whats worse is that dinix clients probably never bothered to tell THEIR clients, so whos responsibility is that? does anyone have remote backups? has anyone who is in this thread with downtime actually moved? i see this over and over again. i just dont understand it.
Posted by rjbeharriell, 03-27-2005, 06:53 PM
Finally back up, and so far everything looks okay. Data is as it was when we went offline, and users are reporting reasonable speeds.
Posted by mediatech, 03-27-2005, 06:57 PM
I already have a new VPS at ServInt and ready to migrate my VPS from DINIX to ServInt. I'm requesting ServInt NOC to help us define the easiest way to do this. PowerVPS has this handy FAQ. I'm waiting from ServInt NOC to validate it. https://www.powervps.com/support/ind...details&_i=104 Has anyone else migrated their VPS to either PowerVPS or ServInt?
Posted by mediatech, 03-27-2005, 07:02 PM
I was prepared for the down time and had backup. Luckily I don't have clients on my VPS which is used for project development. In fact this is the reason why I fear being a web host. The reason I'm moving is ServInt has a better reputation than DINIX now. If I do decide to host a few client projects there is no way I can afford to say I use DINIX as long as this thread exists. This thread will haunt DINIX for the months to come. I haven't seen anything the size of this anywhere on http://www.webhostingtalk.com
Posted by njak, 03-27-2005, 07:12 PM
My VPS 400 is still offline: IP: 209.152.169.11 Domain: www.nowwebsites.com I have been down since 4PM Friday, which now makes it over 50 hours. I have received no email response to date.
Posted by jasonstx, 03-27-2005, 07:14 PM
I am closing in on the 48 hour mark. I am guessing that I have been down since 6:00pm but it could have been earlier. That was just the first time I had checked since 4:00pm. i may very well be at the 50 hour mark. But 48 hours just makes it seem a little better.
Posted by Kevin2001, 03-27-2005, 07:19 PM
Still dead here!
Posted by aqi32, 03-27-2005, 07:21 PM
sheesh, and 6 hours was initially predicted as the worse case scenario!
Posted by croncast, 03-27-2005, 07:31 PM
it is 6:30 p.m. EST . . . do you know where your domain is?
Posted by ConfuzzledDuck, 03-27-2005, 07:48 PM
I agree, our boxes seem to be running quicker too. It'll be interesting to see what happens over the next few days when things settle down. Yes it was down for a long time, but it all came back nicely for us (I really feel for those who had much, much longer problems, and those still having problems), so I'm quite looking forward to giving them a chance at the helm. I'm certainly glad I don't have to go though my own migration to another dedi provider! Jonathon
Posted by infernus, 03-27-2005, 08:14 PM
My dedi is still down
Posted by Cure, 03-27-2005, 08:15 PM
offline: 3 days and counting...
Posted by infernus, 03-27-2005, 08:17 PM
we have officially hit day 4 + 1 hour! im in the uk + the WHT clock hasnt gone forward!
Posted by yawho?, 03-27-2005, 08:24 PM
We've gone past 48 hours now. 2 days! Still down: 209.152.166.115 Does anybody have any insight as to why it could possibly be taking this long to bring the VPS servers up? Has anyone's VPS come back up in the last hour?
Posted by zzzz, 03-27-2005, 08:32 PM
I think they still have a lot more machine to plug , Mine is second day, can not sleep, now it's time to prepare my phone.
Posted by bithost(NET), 03-27-2005, 08:59 PM
It may be that the VPSs need to FSCK (File System ChecK). If the first couple attempts don't go successfully, if it has to be done manually, or if there is a lot to repair, then an FSCK can easily take 16-18 hours on a VPS hostnode. I've seen it several times before. All Linux servers occasionally have to run an FSCK, however most dedicated servers it goes quite quickly -- a few minutes, maybe to 20-30 minutes. Really big drives with a lot of data take longer. Then there is the RAID factor... if you have RAID 5, you have five drives to run the check... An FSCK does not mean that anything was done wrong. The OS determines when an FSCK is necessary and it runs automatically; reboot cannot continue without the FSCK being run. Furthermore an FSCK is a normal Linux operation and it helps prevent data corruption from occurring. A server can require an FSCK at what seems to be random times; the fact is that they are tough to anticipate. When a data center goes to reboot a server, there is no indication to them beforehand to warn them "when this server comes back up, it's going to FSCK." Long FSCKs are one reason I have never been a fan of VPSs. It is, in my personal opinion, another example of where the overhead of the master server cripples a single VPS's operations... every VPS on the hostnode has to "pay the time" for the FSCK of all VPSs. Life on an ordinary dedi is much more stable, in my personal experience. But YMMV, of course! I have absolutely no idea of what is actually causing sites to be offline, I am just explaining that this is one technical possibility. Bailey Last edited by bithost(NET); 03-27-2005 at 09:04 PM.
Posted by yawho?, 03-27-2005, 09:17 PM
Much appreciated Bailey. Thank you. Not that that is the real reason but it helps to get this insight into the process.
Posted by jasonstx, 03-27-2005, 09:20 PM
Almost to my 51 hour mark! WOOHOO!!!!!!
Posted by Rebortx, 03-27-2005, 09:27 PM
Thanks for the thoughts/tips, Bailey. Even your educated speculation makes this a touch more bearable.
Posted by Afro Boy, 03-27-2005, 09:28 PM
Anyone got any phone numbers for anyone other than their support line? The guy I spoke to (Michael) doesn't even know who ownes the company he's employed by and apparently doesn't have anyone's phone number. Anyone know who owns Web Host Plus? Af.
Posted by jasonstx, 03-27-2005, 09:29 PM
Fighting the urge to register webhostingplussucks.com and hosting it on their own VPS.
Posted by lomox, 03-27-2005, 09:30 PM
If the filesystem is journaled, FSCK should only take a few minutes. The problem is that it's a guessing game as to what's going on, there is no status report whatsoever, where the last update from the technician is 12 hours ago!
Posted by Monkeyshack, 03-27-2005, 09:39 PM
This is getting real old. Get our services back up. Better yet truck them back to where you found them. All things considered this is a great lesson on how to strip/rape away the reputation of a great company in less then 2 days. I applaud this, way to go WHP(-)! Just a FYI, I bet you folks that are staying on will totally see better performance on the servers. For starters I wont be hosting my sites on them so thats one less group of sites that wont use any resources. Last edited by Monkeyshack; 03-27-2005 at 09:53 PM.
Posted by njak, 03-27-2005, 09:52 PM
That is really hard to resist. If you do, can we all post on the site? I just put in for my VPS at ServInt. Waiting for it to be setup and then I'm going to do what I can to get it ready. After my Dinix VPS is back online, I'm ASAP.
Posted by lomox, 03-27-2005, 09:56 PM
51 hours and 20,000 views on this topic, still no news. Often No News is Good News, but in this case, No News is Terrible News....
Posted by whitehat, 03-27-2005, 09:56 PM
LOL - Now that's priceless! (was just thinking to myself that at a $20/month plan, it might be worth your fun. But, then, one may have a different definition of fun. Diabolical thought of yours - hehe)
Posted by jasonstx, 03-27-2005, 10:00 PM
Of Course. But I would only allow posting for a few weeks than make the site static and make sure it is in google Last edited by jasonstx; 03-27-2005 at 10:05 PM.
Posted by whitehat, 03-27-2005, 10:03 PM
Seriously, though - Does anyone know whether WHP was planning to keep marketing anything with the Dinix name? Or were they just intending to buy the existing (well, whatever will be left existing) clientbase and then bring everyone in under their own WHP name? Just wondered.
Posted by adrianus, 03-27-2005, 10:05 PM
It's 90 hrs for my VPS now, yes, four days I wonder if I can just set up a couple of my domains on a new server so that at least e-mails sent to those domains can be received? Those two are my most important domains. If I do that, what should I do when my VPS on Dinix are up?
Posted by Kevin2001, 03-27-2005, 10:08 PM
They stated that WHP *wanted* to keep the Dinix brand and keep the current plans. But, at this point I'm not sure?!
Posted by inception, 03-27-2005, 10:15 PM
hey lucky for me I am a design firm who caters to religous sites. Perfect weekend for my church websites to go down, right? I think one of the churches just added the URL to their sign on a major highway. PERFECTION. On a lighter note, I am looking into PowerVPS, anyone got an opinion. I believe someone said they will transfer my current VPS (if it ever gets working) for free. Any comments on that and/or the company?
Posted by apresnuit, 03-27-2005, 10:21 PM
My VPS is up again. Just for the one's who are waiting. It is night in Europe an I couldn't sleep. Same as many of you. So I post just to inform you who keeps waiting. Some work is going on now. So soon you will take your beer as I do. And find your new provider. Though the Dinix-plan is OK for me. And both Servint and PowerVPS have much worse response time to Europe ( may somebody explain that? ) than WHP. But still I will leave. Such a days can't be forgiven. Not only the absence of any respect to customer's and their businesses. But the dilletantism ( how can someone who present himself as experient aquisitor make such a move without simple but always up-to-date page about course of move?!!) is something what can't be changed quick and sure willl come back in other forms. Last edited by apresnuit; 03-27-2005 at 10:27 PM.
Posted by Afro Boy, 03-27-2005, 10:29 PM
Just got a response from Leonid ... ------------------------------------------------------------------------------------We have a problem with one of the VPS servers. Your account is on the one we have problems with. I will email you once we get that fixed. I am sorry for the troubles. Leonid Gudovich Director of Sales ------------------------------------------------------------------------------------ Leonid seems to be the only one there who actually responds to emails. Not sure of the name of the node but my IP is 209.152.168.63 if that helps anyone else. Cheers, Af (Carl - not the WHP Carl!)
Posted by trumpetcom, 03-27-2005, 10:29 PM
My VPS at 209.152.169.161 and over 30 customers down... Monday is a few hours away and NOTHING WORKS!!! I've sent emails to every possible email WebHostingPlus has cared to give. Not a single reply. No answer at all. This thread is over 40 pages long now. Many people here has whole servers down, I estimate over 2000 accounts have been down. WHAT A MESS. A REAL CUSTOMER SERVICE DISASTER. If any Webhosting plus rep is out there WHAT ARE YOU WAITING FOR? Just in case my main accounts down are: hostamigo, businessperu and trumpetcom (all .com) with over 20 more domains down. I will continue with WHP once things are restored. But I seriously doubt my long term relationship with this company. It has PROOFED they do not care. How expensive is to have a guys to answer emails? How expensive is to show you CARE? WHATEVER THE COST, YOU SHOULD HAVE DONE IT. NOW IS TOO LATE, BUT AT LEAST FIX THIS. Regards, Jose Hurtado Owner HostAmigo.com / Trumpetcom.com / BusinessPeru.com ALL DOWN THANKS TO Webhosting Plus and DINIX
Posted by Kevin2001, 03-27-2005, 10:30 PM
I now have accounts at both Servint & PowerVPS! What a weekend.
Posted by ubuzz, 03-27-2005, 10:32 PM
Here is the response I just got about my accounts... ********************************** Hi, We have a problem with one of the VPS servers. Your account is on the one we have problems with. I will email you once we get that fixed. I am sorry for the troubles. ********************************** I hope they get this resolved soon.... Mike
Posted by jasonstx, 03-27-2005, 10:33 PM
I am on the same node I think, mine is 209.152.168.247 I received the same email from him. But he did offer to upsell me to a dedicated server... Hi, We have a problem with one of the VPS servers. Your account is on the one we have problems with. I will email you once we get that fixed. If you like we can get you a dedicated server so you will not have that problems any more. I am sorry for the troubles. Leonid Gudovich Director of Sales www.WebHostPlus.com Toll Free:1-877-467-8758 ext 11 Local: 1-201-520-1800ext 11 Fax: 1-201-520-1801 Email: lgudovich@webhostplus.com
Posted by Kevin2001, 03-27-2005, 10:33 PM
Hum... I'm on the same IP Block. This could explain why I'm still down.
Posted by Monkeyshack, 03-27-2005, 10:35 PM
umm... so what kind of problem is it then? I got the same email. This is highly suspicious and canned.
Posted by MadHosting, 03-27-2005, 10:46 PM
ok, I decided to go drinking - over here in Ireland its not such a bad thing - but anyway - My vps is back online!!!!!! however - I'm still planning on leaving whp - NOT one update or apology - **** it!
Posted by ubuzz, 03-27-2005, 10:47 PM
My IP is 209.152.166.159 I wasn't offered an upsell... I would NOT take it anyway...
Posted by Rebortx, 03-27-2005, 10:47 PM
Brilliant. Do it.
Posted by MadHosting, 03-27-2005, 10:51 PM
??? Is this true? I've found that so far PowerVPS have been very helpfull with their response times and I have yet to receive a reply from WHP after 48 hours! Have you actually recieved a response from WHP - or are you talking through your arse???
Posted by ubuzz, 03-27-2005, 10:55 PM
I think he was talking about server response times...
Posted by jasonstx, 03-27-2005, 11:02 PM
yeah, server response times...ping latency, hops to host, etc. I haven't been able to find much bad about powervps or servint. That node is back up though and all my sites seem to be good to go. After only 51 hours....
Posted by MadHosting, 03-27-2005, 11:04 PM
ok, I'm quite willing to accept that I'm wrong right now - as I did resort to going out drinking. But still - I really hope that most of dinix customers decide to jump ship and leave. Still over two days and not one single update or apology! You'd have to be very deluded or wrong in the head not to leave WHP after this experience.
Posted by Rebortx, 03-27-2005, 11:07 PM
Just got off the phone. They had no information about my IP, and could not even relay a loose timeline as to when any services would be running. And again .. repeated emails to dinixmove + carl have been ignored. Blech.
Posted by jasonstx, 03-27-2005, 11:08 PM
I will at least be able to sleep well tonight knowing that at least the server is back up for me. I really hope there is no one else that is out of service. If there is then I feel your pain.
Posted by ubuzz, 03-27-2005, 11:14 PM
I'm still down....
Posted by nevf, 03-27-2005, 11:15 PM
Can you please keep us posted how these go and how they compare - thanks.
Posted by Rebortx, 03-27-2005, 11:15 PM
Good God, Leonid just responded to my last email. Could there be ... hope?
Posted by adrianus, 03-27-2005, 11:15 PM
IP 209.152.166.23 still down, trace route stop at 66.0.192.252 anyone else on the same node?
Posted by Rebortx, 03-27-2005, 11:17 PM
adrianus, I'm on 209.152.164.67 and 209.152.164.68 ... both traceroutes stop at that same IP -- 66.0.192.252.
Posted by Project X, 03-27-2005, 11:18 PM
http://www.doc.ic.ac.uk/lab/labman/lookup-man.cgi?fsck(8)
Posted by VinaGal, 03-27-2005, 11:21 PM
my VPS is faster than before...I'm impressed. ...I'll give WHP a few months and if how it goes...I just hope they're as good as Dinix
Posted by Project X, 03-27-2005, 11:22 PM
yes i moved to servint well before dinix went public with this announcement. i wasnt prepared to take any chances. i have had a great experience so far at servint my goodness, i just saw THIS! dinix announcement ( 1 2 3 4 5 ... Last page ) LaurenStephens.com (replies) 736 (views) 20,677 Last edited by Project X; 03-27-2005 at 11:26 PM.
Posted by MadHosting, 03-27-2005, 11:23 PM
I still can't forgive WHP for their complete disregard for customer service.
Posted by ubuzz, 03-27-2005, 11:23 PM
I probably am... My IP's are 209.152.166.159 & 160 My VPS is still down. Mike
Posted by njak, 03-27-2005, 11:29 PM
That is where mine stops, too. IP 209.152.169.11 We should have a pity party together. I've been down 54 hours plus some.
Posted by SirSpider, 03-27-2005, 11:30 PM
Yep - signed up with ServInt last Thursday afternoon. (Well, actually I moved just before the downtime.) They had me up and running in a couple hours. Then I moved 87 sites on my VPS using the transfer feature in WHM. Worked perfectly. (Big Big Smile Here) I am SO glad I didn't believe what the folks at WHP predicted. I had bad vibes about the whole thing from the get-go. So far my ServInt experience has been great. Fast service and good communication. Sure hope it stays that way. I also have a couple reseller accounts at Voxtreme. They have been absolutely great for the two years I have been with them. Went through a migration with them a (long) while back. Great communication. Very smooth. Very little downtime. Good luck to all... .
Posted by inception, 03-27-2005, 11:33 PM
TRACERT stops at the same place for me too.
Posted by loopforever, 03-27-2005, 11:45 PM
Page 50.
Posted by Shiboning, 03-27-2005, 11:46 PM
Very smart move man, SirSpider! Very smart! As I have said earlier, I signed up with ServInt a few months back sensing something like this would happen, but I still stupidly left some sites running on my Dinix server. Even though they are just about 10% of my accounts, I still feel so stupid for not completing the task, thinking that I might be too paranoid. It seems that we must be paranoid when we are in this business. Sam
Posted by nettigritty, 03-27-2005, 11:52 PM
just wondering .. whats the longest thread on this forum ? This is probably one of the biggest and longest such issues the hosting industry has seen in a while. Anyone recall some other occasion ?
Posted by yawho?, 03-27-2005, 11:56 PM
Mine is 209.152.166.115 and seems like that is the problem node. I did get the same response from Leonid, but no time estimate.
Posted by oldblues10, 03-27-2005, 11:58 PM
Mine is 209.152.167.183 and it is still down. What a circus
Posted by Afro Boy, 03-28-2005, 12:08 AM
Finally got a response from Carl Rudel: I have submitted your domain and ip's adding you to our list of clients that are not up yet. Our technical staff is going through this list one by one at the moment, thank you. Anyone else got a similar message? According to the guy on the phone (Mark), he says they haven't received an update for some time now, but he estimates that they're approx. 50% through. He is also keeping a log of IP addresses and domains that are not currently up. I thought I would give these guys a go but after a hell of a last few days (which still isn't over) there is no way that I will consider staying. It's so unfortunate as Dinix had such a fantastic name before this episode. Cheers, Af.
Posted by mgold, 03-28-2005, 12:16 AM
Everyone who has emailed their website and ip's have been added to our list of clients that are not up yet. Our technical staff is going through this list one by one at the moment. Again, I can not say sorry enough for this delayed downtime and we greatly appreciate all who have gone through this with us. We will be releasing an official statement about the migration from start to finish including compensation, downtime, and all details regarding this migration. Thank you all who have stuck with us through these trying times and look forward to rectify the relationship between WHP Dinix clients by whatever means necessary, thank you.
Posted by mediatech, 03-28-2005, 12:21 AM
My VPS was incredibly speedy too and I was one of the first who was up... it's due to a lack of activity. I just migrated my Dinix VPS to ServInt so I'm down again until the nameserver resolves but at least I know I will be stable for the long haul... unless ServInt is aquired by WHP We should all keep this forum thread going for the next 6 months to measure WHP's performance
Posted by Afro Boy, 03-28-2005, 12:23 AM
Same message posted on Dinix site from mgold. So who are these people? Are they the same? Last night the support guy on the phone knew of Carl Crudel but thought Mike Gold worked for Dinix. What's the deal guys? Af.
Posted by mgold, 03-28-2005, 12:25 AM
Posts on Dinix are posted by Carl Rudel. Posts here on WHT are posted by Carl Rudel and Mike Gold as there is only one account allowed per company as per WHT rules as we were warned before...
Posted by mediatech, 03-28-2005, 12:27 AM
I've asked several seasoned admins and none have seen anything like this. I would not be surprised if this thread is used in a few law suites. Better start archiving this this thread for offline viewing "just in case"
Posted by Afro Boy, 03-28-2005, 12:28 AM
Ahhhh, thanks for clearing that up Mike.
Posted by HenryJ, 03-28-2005, 12:43 AM
Hello Mike, my server is still down. 209.152.181.104
Posted by artofmobile, 03-28-2005, 12:59 AM
In other words, you can have more than 1 person per company but not 1 person for a few company.
Posted by dollar, 03-28-2005, 01:17 AM
It seems that they have read the rules backwards, much like one would think they have their plan for the move I am still baffled as to their clame of 11 hours when the drive is clearly longer than 11 hours alone.
Posted by yawho?, 03-28-2005, 01:36 AM
I'm still down too and got the same messages. The guy on the phone said he did not know who Mike Gold is and that Carl Rudel is the owner. I responded to the "server on list" message and asked Leonid when this would be resolved and he responded: "I am not sure, the admins are trying to get the vps up" Leonid Gudovich Director of Sales www.WebHostPlus.com Toll Free:1-877-467-8758 ext 11 Local: 1-201-520-1800ext 11 Fax: 1-201-520-1801 Email: lgudovich@webhostplus.com
Posted by Afro Boy, 03-28-2005, 01:41 AM
Leonid has been a god send. He's the only one who has actually responded promptly to any emails. His response doesn't sound promising though. This is the last comment I received from Carl Rudel over an hour ago ... I am not on location and waiting for one of the techs to contact me regarding this node with an update. WIll reply as soon as I hear, thanks. So, Mike ... who are you? What's your position with the company? Is Carl Crudel the owner? No-one who works there seems to know who actually owns the company. Don't know if that's an American thing but in Australia we all know who heads up the companies we work for. Cheers, Af.
Posted by nettigritty, 03-28-2005, 01:48 AM
From http://www.trenton.bbb.org/nis/newse...Plus%2C+Inc%2E Original Business Start Date: 1/1/1997 Type of Entity: Corporation Principal: Alex Katser, President Local Phone Number: (201) 520-1800 Fax Number: (201) 520-1801
Posted by mediatech, 03-28-2005, 01:57 AM
It would appear Mike Gold has hired or given Carl Rudel executive control over Dinix. In other words Carl Rudel may be the fall guy.
Posted by Afro Boy, 03-28-2005, 01:59 AM
"Over the past year Web Host Plus developed fully managed and structured migration plan, which includes security migration as well as data management during the migration process. With migrations ranging from a 10 servers to 100 in the past 6 months Web HostPlus has a flawless migration plan in place. " Uhhh? http://www.emediawire.com/releases/2...rweb162848.htm Af.
Posted by Afro Boy, 03-28-2005, 02:07 AM
Strange cos Mike Gold has been on these forums buying up small hosting places for a while now. Just do a search in the advertising forum here for mgold. He was busy in May 2004. http://www.webhostingtalk.com/showthread.php?s=&threadid=270488 Michael Gold Mergers & Acquisitions Web Host Plus 201-520-1800 Ext. 24 Cheers, Af.
Posted by mediatech, 03-28-2005, 02:17 AM
Do more digging on Mike Gold
Posted by Afro Boy, 03-28-2005, 02:38 AM
mgold's ICQ: 277-531-205 (requires authorisation) Anyone else had any news/updates lately? Af. Last edited by Afro Boy; 03-28-2005 at 02:44 AM.
Posted by PP Host, 03-28-2005, 03:30 AM
My VPS is still down - almost 3 days now, is there any point in counting hours now. I have received no answers to any of my emails during the outage.
Posted by JenniH, 03-28-2005, 03:34 AM
We are still down too. Words simply escape me.
Posted by adrianus, 03-28-2005, 03:37 AM
same here, still down after 4+ days
Posted by handreach, 03-28-2005, 03:46 AM
Mine is down for more than two days. IP: 209.152.164.120, 209.152.164.119. Still waiting...
Posted by Afro Boy, 03-28-2005, 03:50 AM
Last I heard (from Leonid) was that one of the VPSs has crashed and they are trying to restore it from backup. Af.
Posted by Jay Suds, 03-28-2005, 04:03 AM
"That not good."
Posted by nettigritty, 03-28-2005, 04:13 AM
those with VPSs have had it worst considering there was supposed to be virtually zero downtime and no warning of this situation .. a transfer over the network followed by a reboot in strong contrast to the current situation - forever to bring them online ..
Posted by Rebortx, 03-28-2005, 04:56 AM
Still down ... Unbelievable.
Posted by Afro Boy, 03-28-2005, 05:01 AM
So, what online journals and blogs need to be contacted for publishing this disaster?
Posted by dagaz, 03-28-2005, 05:07 AM
My VPS is back. All I can say is I am fortunate my site is not a revenue stream.
Posted by adrianus, 03-28-2005, 05:08 AM
All I want now is just have access to my files so that I can move it to my new VPS at PowerVPS. I have account set up and ready there, only waiting for the data to be transfered. After that, I won't care what happen to Dinix or Webhostplus
Posted by Afro Boy, 03-28-2005, 05:10 AM
Aren't you lucky - mine is still down. FOUR DAYS - this is beyond insane.
Posted by sntanger, 03-28-2005, 05:11 AM
It look, WHP has moved many VPSes to single server: 12:08:51 up 1 day, 1:11, 1 user, load average: 21.60, 18.37, 16.03 91 processes: 88 sleeping, 3 running, 0 zombie, 0 stopped CPU states: cpu user nice system irq softirq iowait idle total 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% 398.8% cpu00 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 99.6% cpu01 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 99.7% cpu02 0.2% 0.0% 0.1% 0.0% 0.0% 0.0% 99.6% cpu03 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 99.7% We had zero load, while physical server is overloaded...
Posted by Arno|VDH, 03-28-2005, 05:16 AM
all still bad, i guess most people who have troubles still are gonna leave them for sure serveroverload shouldn't be there if you do it all correct, this seems to be a overcrowded server or a server with massive transferring from their server to some other companies server. can't believe they aren't updating every hour or so here as it could take some pressure away, not defending them tho as i think this all takes allready way to long for the customers who are still down it's a shame what has happened with the transfer/migration from dinix to whp. all is my personal view Regards, TWS
Posted by sntanger, 03-28-2005, 05:21 AM
Amazing! 12:20:09 up 1 day, 1:22, 1 user, load average: 24.71, 29.22, 23.10
Posted by aqi32, 03-28-2005, 05:35 AM
ofcourse everyone perceives things in different ways, but i see whp as having shown their true colors. The true test of any host is how they act in an emergency situation, WHP failed entirely in my opinion.
Posted by shann123, 03-28-2005, 05:37 AM
I guess I'm lucky.. server load is .08, although I have my websites closed down because they are using a 6 month old backup. Still waiting on Layeredtech to get a dedicated set up for me.... I'm guessing that since I haven't even received and invoice from layeredtech, they didn't work this weekend. Oh well, it'll be worth it to get away from WHP.
Posted by adrianus, 03-28-2005, 05:37 AM
still down, 209.152.166.23, 97 hours and counting gonna reach 100 hours I think
Posted by marengo, 03-28-2005, 05:44 AM
IP 209.152.182.242 (bestcatalog.net) down again Nat
Posted by infernus, 03-28-2005, 05:45 AM
Your not the only one m8............i spent my easter sunday on the phone sweet talking and offering free services to my clients who are looking for new hosts, ALL my clients are Game based and their websites are accessed the most on weekends for team based competitions.....and my server is still off, looks like another day of apolagetic emails and phone calls to me instead of the lazy day with my power kite ! This 3-4day disaster could be the nail in the coffin for my company and a long climb to rectify it. Dave Aquinox Aquinox Hosting Solutions Last edited by infernus; 03-28-2005 at 05:48 AM.
Posted by Arno|VDH, 03-28-2005, 05:48 AM
can't reach that ip either guess it will be a hard time for you adrianus as they haven't responded here again on the downtimes etc. it's hard to imagine a company doesn't tell anything if people are waiting over 40 or even 80 hours this is just annoying for all those people
Posted by handreach, 03-28-2005, 05:58 AM
shann123, I have the same thought going to dedicated offer from Layeredtech as well. I want to spend more to buy more control even I don't need that much space and bandwidth at all. I hate being dragged down like this. Well, please keep me informed if you have done anything, cause monday morning will be my decision time to leave this whole mess as well.
Posted by adrianus, 03-28-2005, 06:01 AM
Luckily I don't have paid clients. I only use my VPS for less than 10 domains. Of the 10, only two are quite active, the others are very small. One has a Mambo+phpbb forum, and the other business emails. I already move the business e-mail to another server so at least anyone sending email to the address can get through. The forum unfortunately I have to wait until my account at Dinix accessible again so that I can transfer all the files to my new account at PowerVPS
Posted by shann123, 03-28-2005, 06:02 AM
Going through layeredtech is going to work out cheaper for me since I'll be paying $100 per month for the ded where is WAS paying about $95 for a VPS 400 at dinix. From everything I've ready in WHT, they are a great dedicated host.. although it'll be unmanaged, everything I've read indicates that their support is awsome. I'm still nervous about setting up and securing the server and all, but I'll deal with it rather than trying to get my VPS back up to speed with my own backups that I have from Friday morning.
Posted by nettigritty, 03-28-2005, 06:10 AM
here's a start: http://www.eth0.us http://forum.ev1servers.net/showthre...=secure+cpanel
Posted by Afro Boy, 03-28-2005, 06:12 AM
Is there a US directory or anywhere I can go to find out these people's cell/mobile numbers or direct phone lines? The support/phone guys aren't allowed to patch anyone through to their extensions and plainly admitted that they will not return calls. How much deeper can this swamp get. Af.
Posted by shann123, 03-28-2005, 06:18 AM
Thanks for the links! That'll be a huge help!
Posted by Customer98, 03-28-2005, 06:33 AM
Four days later WHP are still stringing people along. These proven liars have shown time and time again what they think of customers. They KNEW this was coming. The cheapest of cheap routes, just throwing everything in the back of a truck at one end, and then unloading and trying to untangle the mess at the other, made this inevitable. They've done it before so they knew. They knew it was going to take many days and they knew it would cripple many businesses. The problem is that they didn't care. They calculated the value of the hardware, and they calculated what percentage of Dinix customers they needed to retain in the long run to cut a profit. NOTHING else matters to them. NOTHING. Every step has been worked out on that basis, from the first decision, not to tell you until 48 hours beforehand so that you couldn't move, to the messages now asking for IPs which are designed to give you the impression you are being worked on. You are not. This is business as usual for them. They'll stick the servers up as and when they get round to them. They are in no rush. To people without conscience or ethics, your suffering means nothing. They will continue to duck, dive and hide. I'm sorry, but this is the reality of the situation. It is the picture I have painted in this thread since before the move, when people we still trying to defend them. It is how it is. Even when, or if, your ded servers and VPS accounts eventually come back up, it is important you don't forget. Yes, leave them behind and move, but don't leave it there. If you do they will just repeat this again and others will suffer as you are suffering now in the future. Tell the media, post everywhere, make sure your experiences of this bunch are widely known. If you can afford it, talk to your lawyers. Contact their suppliers, ICANN, or anyone else who will listen. It is important to make sure that they, and anyone else planning to shaft innocent customers like this lot, learn that ultimately it doesn't pay. Also remember that corporates are run by people. WHP is a nice cozy label for the those who have done all this to hide behind, both in terms of identity and responsibility. Little wonder some people want to see the industry regulated. This is pure ammunition for that argument. The people who run WHP shouldn't be allowed to run any business at all.
Posted by aqi32, 03-28-2005, 06:36 AM
for anyone looking at layeredtech but worried about them being unmanaged there are companies that resell LT servers but with full management, such as resellerworkz.com , i have a server with them and couldn't be happier, they provide full support/management .
Posted by infernus, 03-28-2005, 06:37 AM
i havent got/heard jack from anyone at dinix/whp in the last 48 hours. So much for 24/7/365 We get no easter break because of their incompetence, therefore they should get no easter break. i swear im gonna book my 1 way plane ticket to new jersey or wherever it is if i dont hear something by the end of today... For god sake vote so they realise what a bunch of asses they are!! http://www.dinix.com/forums/showthread.php?t=390 VOTE AWAY GUYS!
Posted by Afro Boy, 03-28-2005, 06:56 AM
So, who are their datacentre and bandwidth suppliers? How do we find out? Af.
Posted by aqi32, 03-28-2005, 07:00 AM
they are at the old datapeer datacenter in fort lee NJ http://searchdatacenter.bitpipe.com/...64914_502.html
Posted by ubuzz, 03-28-2005, 07:34 AM
I'm still down..... 209.152.166.159 209.152.166.160 WHP ... answer your emails.... Not responding to customers in a time of crisis is NOT proper customer service if you want to retain customers. Being upfront and honest will go a long way.... BUT, we are way past that.
Posted by Afro Boy, 03-28-2005, 07:49 AM
Well they use Exchange server so perhaps it has crashed too! You're right though, it's completely unprofessional. It's so easy to send an email or post on a forum and keep everyone's expectations in check. Af.
Posted by aqi32, 03-28-2005, 07:59 AM
it seems there is still a very large amount of servers that aren't up yet! and not a peep from whp. It wold have been hard to imagine things could have got worse! from a pomised no downtime to worse case scenario 6 hours down to 11 hours predicted down to an entire weekend down and counting for many! and the lack of communication is just adding insult to injury. I recall when servint had a fibre cut last year, the boss was down at the dig in the middle of the morning watching over them, sending pictures back with his digital camera. Unpredicted downtime as always brought frustrations but servint clients knew very well what ws going on at all times. All hosts will face an emergency situation at some point, servint got through theirs showing they knew how to deal with the situation. Last edited by aqi32; 03-28-2005 at 08:02 AM.
Posted by marengo, 03-28-2005, 08:08 AM
My server was online, last 6 hours down again and any response from these boys. This is a fraud.
Posted by njak, 03-28-2005, 08:34 AM
At 8AM EST our 30+ clients will begin calling us wanting to know why their web sites aren't up and why they don't have email. WTF?? What are we going to tell them? We told them it would only be a 5-10 minute downtime FRIDAY NIGHT!!!!!! Now it's Monday morning and nothing. NOTHING! Not even a time estimate to give them. We are so SCREWED!! Thanks so much. Last edited by njak; 03-28-2005 at 08:41 AM.
Posted by FrediR, 03-28-2005, 08:42 AM
A Hundreds client VPS Down. This already 3 days and more. Nobody did not meet such a situation on this forum! I think that this first event, when 2 companies completely ignore the client! We must undertake some actions.
Posted by NM100, 03-28-2005, 08:43 AM
My server was up for 5-6 hrs then down Strange - I noticed that they had reduced my disk space- thus my server crashed long back (said dev/vzfs is 100%) What do I do?
Posted by shann123, 03-28-2005, 08:49 AM
Hmm... I didn't even notice my disk space before.. that would explain why I was getting the same 100% full. I have a VPS 400 and only have the space of a VPS 200.
Posted by aqi32, 03-28-2005, 08:50 AM
for those of you still with servers down and haven't made other arrangements i suggest you order a vps elsewhere and straight away start putting backups live there. Servint are getting vpses up and running in reportedly as little time as an hour. Use the same nameservers etc and it won't take long for everything to come up.
Posted by aqi32, 03-28-2005, 08:51 AM
sounds like they reduced people's quotas and stuffed as many as possible on to as few machines as possible. Maybe they didn't hire a big enough truck for all the servers.
Posted by jennifer2, 03-28-2005, 08:53 AM
I was up all day yesterday with my dedicated. I went to bed last night at 1 am. I got up now at 7 and the whole thing is down again!!! This is unbelievable. Our company cannot survive this!! No f***g reply from anyone about it either!!!
Posted by Shiboning, 03-28-2005, 09:05 AM
Believe me. Whether you want to stay with WHP or not after this disaster, they won't last long in this business. Their reputation is gone. Of course, they might start the company with another name.
Posted by infernus, 03-28-2005, 09:07 AM
All your VPS are belong to WHP
Posted by jennifer2, 03-28-2005, 09:08 AM
We are not staying. We have purchased a new server which is being set up and secured and tested right now. However, we were unable to retrieve all the sites from it while it was up. It took approx 12 hours to just download the ONE backup. There were others that were larger. We got a few small ones off. The rest are still there as the server DIED again in the middle of the night!!!!
Posted by Arno|VDH, 03-28-2005, 09:10 AM
seems it's getting worser, people are down again and it seems they are just trying to get as many vps-es on 1 server as possible. it clearly makes it a possibility that they don't have all servers transferred and tbh that worries me even more for the people who are waiting. it doesn't matter if it are personal sites or clients from the customers of dinix/whp, both should be important as in customers of dinix/whp. this is just getting ridiculous, following this thread since i noticed it and the question arises: can it get even worser then this? Regards, TWS
Posted by Arno|VDH, 03-28-2005, 09:12 AM
Believe it or not but i think it doesn't stay with only the VPS-es, the dedicated servers belong also to whp, if you see it all Simply unbelievable!!
Posted by shann123, 03-28-2005, 09:12 AM
Shhhhhhhh, they'll hear you and find a way to make it worse!
Posted by geego44, 03-28-2005, 09:15 AM
I would think that it is common decency to update the existing customers of the current situation. I am really dissapointed with both Dinix for not making sure that existing customers are treated properly and with Webhostplus for the way they treat their new customers. This doesnt play out well for the future becuase the lack of proper planning, less than honest information released to us and the less than adequate communication along with what seems to be less than adequate qualified people to complete the transfer of servers means that we are in for a rough ride if we stay with them. I hope that the exisiting WHP customers are looking and seeing how they will be treated and also hope that WHP reps are looking and seeing how we feel and have a desire to change. But then, that could be wishful thinking....tut tut
Posted by infernus, 03-28-2005, 09:24 AM
I cannot believe this, i really dont know how anyone could be so ridiculously incompetent as WHP and how anyone coould be so foolish as to make some of the comments mgold has made. To top this, i ask WHY HAS THIS POST BEEN MOVED TO A MEMBERS ONLY AREA???!!!!! Make it available to the public, let googles spider crawl all over it!
Posted by Rebortx, 03-28-2005, 09:25 AM
anybody who has any uptime, grab your data and run. I've received little to no word on status outside bland, canned messages. at this point, I don't even know if anyone is even working on this, who they are, the size of the staff, etc. I'm stunned it's going on 3 days now and WHP has said virtually NOTHING and left hundreds of customers in the lurch.
Posted by mlindi, 03-28-2005, 09:25 AM
Hi kids - I have been up steadily since yesterday AM at about 7:30. I am amazed that there are still accounts experiencing outages - though not as surprised as others. My take (again) - It's my impression that these guys thought they'd be able to simply disconnect everything, roll it onto a truck, drive to NJ, roll it off the truck, plug it in and go. Anyone who has ever done anything like this knows that is just plain naive and ludicrous. Not the sort of evaluation I'd expect of someone who has 'done this many times before'. When I was in R&D at Bose we called this "put 9 guys on a woman and get a baby in a month". Crass, but accurate. I'm sure that once things are running, they'll be fine. Hopefully they've at least learned something about customer service. At the very least, appointing someone to be 'the face of the company' while all the scurrying happens would go a long way to helping customers understand what is going on. That is totally necessary and should not have been dismissed as trivial. One thing that comes of all of this, and something that I am putting into practice as a result: ALWAYS have a redundant space at a different datacenter so that your clients won't perceive your downtime. It's added expense, but it's good practice. Your clients won't mind paying a little more for the security of knowing they'll never be off-line. That's good business - sorta like setting up servers at the new location, throwing the switch and *then* moving the hardware. (where have I seen that before?) My heart goes out to anyone who is still down. The frustration of fielding phone calls and not having any answers is intense and inexcusable. still watching ... - Matt
Posted by aqi32, 03-28-2005, 09:33 AM
you have to wonder about the timing, servers going down just as people are being billed for the next month, just something else to force you to stick around?
Posted by nettigritty, 03-28-2005, 09:33 AM
dont u think its only getting worse by the minute or should i say hours since minutes dont matter to WHP.
Posted by ubuzz, 03-28-2005, 09:36 AM
Finally get a reply and here is what I get!!!! ************************************** I will have a detailed update within the next couple of hours, thank you. Carl Rudel Hosting Manager 201 520 1800 x13 crudel@webhostplus.com www.webhostplus.com *************************************** I'm not waiting any longer!!
Posted by mlindi, 03-28-2005, 09:36 AM
Not sure. I think it was timed over a holiday weekend deliberately, and that's probably a good thing. If it had been a normal weekend, this thread would likely be up over a hundred pages by now.
Posted by Arno|VDH, 03-28-2005, 09:38 AM
there are worser scenarios, however i doubt the people need such answer. the customers need more info from whp, however you put it quite correctly by saying that minutes don't count to them, but do hours count really. they are at best now, as they seem not to appear here to tell the customers and all others what the current state/situation is they lack in to many things atm. Still reading and hoping that people who are still offline or again offline will think good what is best etc. Regards, TWS
Posted by Cure, 03-28-2005, 09:40 AM
Tell them about truck accident Last edited by Cure; 03-28-2005 at 09:46 AM.
Posted by mlindi, 03-28-2005, 09:42 AM
There sure are. Remember the CIHost fiasco of a few years back? They couldn't even blame their shortcomings on a move - they just had their head up their arse from the get-go.
Posted by Rebortx, 03-28-2005, 09:43 AM
Yep. Like: "You're VPS is up but your data is gone." I'll believe it when I see it. They've been promising "updates" for awhile now. If Carl had good news -- ie, your VPS is up and your data is intact, he'd say so immediately or we'd already know.
Posted by mlindi, 03-28-2005, 09:44 AM
Better yet, give them WHP's phone number.
Posted by Arno|VDH, 03-28-2005, 09:47 AM
and all e-mailadresses known if people do this it can be very low level action and not to mention the rest
Posted by Customer98, 03-28-2005, 09:52 AM
Yes. This is part of the equation. It is akin to asset stripping in the physical world. I mentioned quality in some of my earlier posts. This is part and parcel of the reduction they plan. It is part and parcel of how they will turn a profit from raping Dinix. Anyone daft enought to stay with them will experience a decline in quality. Yet you will be paying Dinix prices for it. Get your heads around what you are dealing with here. Imagine the gutter, and then look lower. You cannot believe a word they say. You have to expect them to try to rip you off at every corner, to squeeze more money for less cost. Understanding them is the first step to managing the situation. Has anybody yet identified the INDIVIDUALS who own and run WHP? There's a hint. Contacting the PEOPLE directly rather than using their pre-designated deliberately useless channels might start to get you somewhere.
Posted by Rebortx, 03-28-2005, 10:01 AM
http://www.trenton.bbb.org/nis/newse...Plus%2C+Inc%2E BBB of New Jersey,Inc. 1700 Whitehorse-Hamilton Square, Suite D-5 Trenton, NJ 08690-3596 (609) 588-0808 WEB HOST PLUS, INC. 100 Plaza Drive 1st Floor Secaucus, NJ 07094 View Location Map Original Business Start Date: 1/1/1997 Type of Entity: Corporation Principal: Alex Katser, President Local Phone Number: (201) 520-1800 Fax Number: (201) 520-1801 Membership Status: This company is a member. Date Joined BBB: 10/26/2004 TOB Classification: Internet Services Web Site URL(s): http://www.webhostplus.com The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership This company has been a member of the Better Business Bureau since October 2004. This means it supports the Bureau's services to the public and meets our membership standards. Nature of Business This company offers web hosting and data storage service. Customer Experience Based on BBB files, this company has a satisfactory record with the Bureau.
Posted by Monkeyshack, 03-28-2005, 10:11 AM
We are starting to get hostile over on the Dinix Forums... Still down.. Amazing.
Posted by jennifer2, 03-28-2005, 10:15 AM
what is the url for the dinix forums?
Posted by FrediR, 03-28-2005, 10:15 AM
Rebortx, Thank You!!!
Posted by Rebortx, 03-28-2005, 10:15 AM
http://dinix.com/forums
Posted by infernus, 03-28-2005, 10:19 AM
http://www.dinix.com/forums/showthread.php?p=2869 VOTE!
Posted by croakingtoad, 03-28-2005, 10:19 AM
Avoid Dinix.com and Webhostplus.com like the plague. What turned into minimum downtown on one evenings is now 72+ hours of servers offline, although somehow the jerks have managed to keep their own servers online? Does anyone else have any news on this issue? I have been calling the number below all weekend and have reached their 'answering service' who are 'not receiving updates' about the 'truck accident' that is 'delaying' bringing their/our servers back online. I'm desperate, does anyone else have any news?!?! Here's the advanced notice email they sent out: Dear Valued Clients, We are excited to inform you of the migration between Dinix and Webhostplus will commence this Friday, March 25 towards the evening time. Please refrain from making any updates or changes during this time as the servers will not be active till migration has completed. Do keep in mind that Dinix and Web Host Plus will do everything possible to keep downtime to a minimum. Some data will be migrated through our networks and some will be moved physically. We will be available by phone and live chat 24x7 during this time for any questions you might have. You will be notified immediately by email once migration has completed and would like your feedback on any outstanding issues or concerns you might have. Feel free to contact us toll free at (877)-467-8758. Thank you for your patience and support during this time. We are proud to have you join the Web Host Plus family, thank you and have a pleasant day!
Posted by infernus, 03-28-2005, 10:23 AM
Truck accident? WTF?!
Posted by jennifer2, 03-28-2005, 10:29 AM
wth!!!! It just came online for 30 seconds and died again. They need to have everyone report them to the bbb and sue them after this! They have destroyed most of my company and I am sure many others.
Posted by croakingtoad, 03-28-2005, 10:30 AM
Ditto...in a major way.
Posted by infernus, 03-28-2005, 10:32 AM
ANy news on that update?
Posted by Rebortx, 03-28-2005, 10:34 AM
It's start of business in New Jersey. I suggest anyone with an issue (heh) call the NJ Better Business Bureau and lodge a complaint: (609) 588-0808. Also, if anyone is local to Fort Lee, you may want to drive by their datacenter. I'd be curious to know how many cars are in the parking lot, etc. PS: FrediR, you're welcome!
Posted by Arno|VDH, 03-28-2005, 10:35 AM
tbh i don't believe that an update will follow soon, they don't have their act together yet. everything goes wrong and i know they are destroying most companies who were with dinix in past !! this isn't good and it's not even healthy still hope every one will do what is best once everything is up again. Regards, TWS
Posted by Arno|VDH, 03-28-2005, 10:37 AM
what about 1 truck and 2 cars max. don't know about that but the way it is handled by them i think only 1 car is standing at the dc.
Posted by croakingtoad, 03-28-2005, 10:37 AM
Well, in some way it is comforting to see I am not the only one dealing with this... in a VERY SMALL way..
Posted by infernus, 03-28-2005, 10:42 AM
To me this has almost become trivial/funny
Posted by Project X, 03-28-2005, 10:43 AM
this is simply shocking. i knew this was going to be ugly, but i had no idea whatsoever that this would be handled so badly. i feel bad for ALL of you. and all i can say is i wish EVERYONE had the foresight to move and or at the very least to have had BACKUPS. every time disaster strikes, i see over and over again how people have NO remote backups and i wonder, what kind of business is that? remote backup service is about $10-$40 a month. how much money have you guys lost here. this is NOT an i-told-you-so, but just a PLEA to all of you who are supposedly running a business that you really need to have a plan. now your clients are screwed because of your actions (or lack of). at the very least you KNEW "something" was going to happen. we see it here over and over again. and it is sad. and i am really truly sorry for all of you. all i can say is there are MANY providers here who DESERVE your business and would kiss your @$$ to get it. i have been very pleased with my few months at servint (VPS) and also we are very pleased with the attention and service we have been getting at fastservers.net [dedicated] (which is where our "important" accounts got moved to.) im just surprised that people here did not at the very least use the measley two day notice to make even local backups, as it seems the majority of the accounts mentioned here arent really huge (except bills!). good luck to all, and let this be a lesson to every one! Last edited by Project X; 03-28-2005 at 10:56 AM.
Posted by njak, 03-28-2005, 10:44 AM
My partner just got off the phone with the receptionist and they have no F***ing clue. They keep asking, but they are just told that "they are working on it". There is NO TIME ESTIMATE!!!!
Posted by FrediR, 03-28-2005, 10:46 AM
I should like to go and look this company... Speak to personnel. However 12 hours on plane.... This far from me. I presently think that could three times fly there and return back while servers down.
Posted by Rebortx, 03-28-2005, 10:50 AM
Gee, thanks. My house is on fire, I've lost everything I had and as the fire trucks are pulling up, you're telling me I should have bought better insurance. So yeah, it really is an "I told you so," and despite any good intentions it sounds smug as hell and isn't what people want to hear right now. For the record, some folks did not know about the sudden migration, and others aren't on the east coast or in the US at all -- so their two days notice was actually much less than two days.
Posted by Arno|VDH, 03-28-2005, 10:55 AM
2 days notice isn't much and for other countries it's even less still they need to make clear what the situation is and in what status they are etc.
Posted by infernus, 03-28-2005, 10:56 AM
The fact of the matter:Web Host Plus is bollocks, and mike gold is a tosser
Posted by croakingtoad, 03-28-2005, 10:58 AM
Is there anyone near the New Jersey datacenter who could drive over and find out what the h*ll is going on?
Posted by UniServe Hosting, 03-28-2005, 11:04 AM
Good point and very true. Sounds like a crock of cow dumpings to me. At first, Lauren was sympathetic and understanding, now he/she has turned into It's your fault for not having backups!! I really doubt that is what everyone wants to hear. Either way, maybe with some sort of proper time frame clients could of started planning for backups. Also, half the people out there who have virtual hosting accounts woudln't even realize that you deleted their account. After they have their site up and running they may check it once in awhile. This is from experience at my work.
Posted by BirdBrained, 03-28-2005, 11:08 AM
I also think it was dumb of WHT to bury this thread. This is no needle in a haystack! One shouldn't have to search, it should remain prominently visible for everyone to see until resolved!
Posted by Arno|VDH, 03-28-2005, 11:08 AM
same experience here, not every person will check all the time their site, most used is e-mail from my own experiences and tbh the issue here is what the heck is this company doing as it's obvious they aren't posting here with news
Posted by infernus, 03-28-2005, 11:09 AM
even if 2 days is enough time and you do have a 'PLAN', when your told there would be no down time why would you bother to use the 'PLAN' ?? My clients arent screwed because of my 'ACTIONS' they are because of WHP's inability to do their job and not give a *** about the clients that pay their wages. I told my clients they would experience little or no downtime and they trusted me. Now i look like a fool. Dave Aquinox
Posted by Arno|VDH, 03-28-2005, 11:14 AM
That's the whole problem here: WHP told the customers from formerly DINIX that there wouldn't be any downtime, the customers told their clients the same, later WHP told 11 hours of downtime and since then no real information has gone to here except unclear things like: we are working on it or within a couple hours we will tell more. Basicly they did all wrong and the customers are losing their clients for whp's behaviour and therefor it should be clear that the customer hadn't much info to tell to their clients which will definately be a breakpoint at some customers and their relations with their clients. Regards, TWS
Posted by infernus, 03-28-2005, 11:15 AM
Im in live chat with an operator right now: Please wait for a site operator to respond. Chat InformationYou are not currently in a chat session. Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Chat InformationYou are now chatting with 'WHP Sales2' you: hello you: ?? WHP Sales2: Hello WHP Sales2: How can I help you you: Im sure youve heard this too many times today: where is my server and what the hell is going on???!!! WHP Sales2: Yes unfortunately we have WHP Sales2: Are you on VPS or dedicated? you: dedicated WHP Sales2: WHat is your IP? you: 209.152.183.72 you: can you check up on my servers progress? WHP Sales2: Yes please hold you: ok you: hello? WHP Sales2: Yes please try now you: its responding to ping WHP Sales2: Ok WHP Sales2: All is well? you: i guess its up thanks a lot, i wont disturb you further im sure you have many others to deal with you: bye AND SO MY SERVER IS UP
Posted by croakingtoad, 03-28-2005, 11:18 AM
better back it up...QUICK
Posted by Arno|VDH, 03-28-2005, 11:19 AM
why can they do that in a moment, but not for all customers ?? very weird, several answers to several people tbh they should make it all clear soon, as it takes how long now ?
Posted by Arno|VDH, 03-28-2005, 11:21 AM
i recommend that aswell
Posted by MadHosting, 03-28-2005, 11:21 AM
WHP Sales2: Hello, how can I help you? you: Hi - regarding the dinix migration - is WHP planning on sending any updates as to why this disaster happened? WHP Sales2: Are you currently down? you: no, I'm back up WHP Sales2: Ok an offcial letter will be released by end of the day at the earliest WHP Sales2: Thank you
Posted by Project X, 03-28-2005, 11:25 AM
i dont care if you dont think im sincere or even if you think im being smug. dont take out your lack of planning on me! the fact is, even if whp was the most ethical company, even if NOTHING had happened, even if you never have downtime, you should ALWAYS have recent backups. they arent that expensive! TOO MANY THINGS CAN GO WRONG! for those of you in this thread who are not newbies, you KNOW things like this happen on a daily basis! the size of the company does not matter! im just wondering what you guys are telling your clients. they are the real victims here and it is sad! they dont have the technological expertise to know what to do or what can happen. *baffled* as ive seen in the other threads ive been revisiting, some of you here have been in those threads. ill bet after all this is done, you STILL wont get a backup service! i know of a few people in particular in this thread that have gone thru this several times already, and now here talking about not having backups. AGAIN! how can you be in business like that and take peoples money and not have even the most basic of protection for them? that is simply negligent! your damages could have been mitigated and at the most youd have had a few hours downtime had you done a little bit of strategic planning! do i feel bad for you? YES! believe it or not. but not for the reasons you may be thinking.
Posted by speed2222, 03-28-2005, 11:26 AM
you: hello? WHP Sales2: Hello, how w can I hel pyou these people can't type either.
Posted by NM100, 03-28-2005, 11:26 AM
Hey - my server is going up and down - And exim has failed becasue /dev/vzfs is 100% used. Can any vituozzo guru tell me - If this is under my control and removing a few files will solve something? (what i know VZFS is full = the physical server = full on which I have no control)
Posted by Monkeyshack, 03-28-2005, 11:30 AM
I was a backup service at Dinix... lol just kidding... Please chill out this is bad enough as it is. This isnt about anybody but WHP and DINIX. Some of us cannot afford to have a nice backup service because we just have sits as hobbies and for family. Regardless the sites are still down. The sites are still down. Unless you are proactive about getting them up so we can move on please dont add to the banter.
Posted by nsxprime, 03-28-2005, 11:32 AM
Come on now, they've already stated as much. Please have some consideration for those of us who are still down and don't tie them up asking questions like this right now, let them focus on getting everyone back online.
Posted by handreach, 03-28-2005, 11:37 AM
Since it's already monday morning here in the west coast, I finally decided to jump out of this sinking dinix/whp boat. A difficulty here is that I don't have cpanel tar balls, I only have all files backed up indiviually, including all files under home/, some keys files under /usr/local/, /etc, /mysql folders etc. This create a problem when I need to restore some of my domains that have many email accounts. Does anyone have a good advice?
Posted by Project X, 03-28-2005, 11:43 AM
ok, maybe some people here honestly dont know about doing backups. 1.) you can easily do backups in cpanel, just look for the backups section and do a full backup, it WILL take up space on your account big time, so make sure you have the room for it. once the backup is complete, ftp in (or go into file manager) and retreive it and store it locally on your computer. make sure to go into your account and delete the backup file! 2. ) a few months back, rus was offering free remote backups. i subscribed to this. even if the offer isnt still available, his rates are very very very low, like 10 bucks a month! and he takes paypal. http://vaserv.com 3.) there are other places for you to store backups and it doesnt take that long. 4.) i did a search for remote backups, and found some links http://www.freewebspace.net/forums/s...ad.php?t=66142 http://www.dnetit.com/offsitebackup.asp http://www.fortknoxdatainsure.com/ (FREE TRIAL) http://www.onlinesecurebackup.com/ (FREE TRIAL) and there are a lot more. heck, im starting to think i should start up a remote backup service. ill have to add that to my list of things to do.... Last edited by Project X; 03-28-2005 at 11:50 AM.
Posted by MadHosting, 03-28-2005, 11:48 AM
they've already stated as much? I have not recieved any update at all from them over the last two days.
Posted by Monkeyshack, 03-28-2005, 11:48 AM
I digress. Still down here. I did back my sites up. I did move before they went down. Regardless the/my VPN is still down. Last edited by Monkeyshack; 03-28-2005 at 11:52 AM.
Posted by Project X, 03-28-2005, 11:51 AM
ummm, i started this thread, not you.
Posted by sightz, 03-28-2005, 11:52 AM
Your motivations for starting this thread are questionable (can you say affiliate links?). It still doesn't give you the right to hijack it.
Posted by Monkeyshack, 03-28-2005, 11:53 AM
Right this is all about you... Thank god you started this I bet nobdy else would have.
Posted by Project X, 03-28-2005, 11:58 AM
youre more than welcomed to start your own. might be a good thing. this one is getting way too long.
Posted by nsxprime, 03-28-2005, 12:01 PM
First, even if they hadn't said anything, isn't it more important to let them focus all their attention on getting everyone online before worrying about that? Obviously this chat person is helping others get online as evidenced by the the post above. Second, it's been stated multiple times right in this thread you've been participating in. Here are a couple quotes: The point is I'm simply asking folks not to tie up their staff with questions about compensation, writing a report on what went wrong, etc. while people's servers are still down. That is just common courtesy.
Posted by Rebortx, 03-28-2005, 12:01 PM
Lauren, everyone is rightly frazzled and comes into this thread to let off steam, get any news they can, and try and deal with the situation. Why are you being so damned obnoxious about it?
Posted by croakingtoad, 03-28-2005, 12:02 PM
I just got off the phone with a WHP technician...he gave me an ETA on my VPS being back in 2-3 hours...
Posted by Rebortx, 03-28-2005, 12:11 PM
What number were you calling, croakingtoad? I just called the Dinix # and they said they didn't have a date -- notice, not time but date -- as to when things would be running again.
Posted by croakingtoad, 03-28-2005, 12:14 PM
I started a chat on their website with one of their sales people and that led them to calling me .. I don't have a number unfortunately.
Posted by mlindi, 03-28-2005, 12:15 PM
It occurs to me that it's possible that there were some outright hardware failures during the move, and WHP had to run out this morning to Fred's Server's R Us and get some parts. This would explain the overcrowding on some VPS and the dedi's that are still down. Still - it would be nice if someone at WHP would at least say what is happening. Speculation, after all, causes truck accidents. :^)
Posted by Customer98, 03-28-2005, 12:17 PM
I know everyone is desperate, but please don't start counting on ANYTHING they tell you. How many times have lied? We've lost count. Get the promises from them, but don't act as though there is a fabric of truth in them. It will only extend your agony and make it worse when the lie comes to fruition. Learn from the experience of this thread. Understand what you are dealing with.
Posted by aqi32, 03-28-2005, 12:20 PM
as someone else said, let's focus on dinix / whp and the people who's servers are still down
Posted by UniServe Hosting, 03-28-2005, 12:20 PM
Wouldn't this apply to WHP? Why don't they do daily backups for their shared hosts and VPS hosts. You Rep don't really think do you. The sad thing here is, I'm pretty sure you don't do backups yourself. Anyways, it just seems that your side has shifted to WHP. Most likely you are setting up an affiliate account with them too.
Posted by ryancramer, 03-28-2005, 12:23 PM
My VPS appears to be back online, though having problems. Disk reports its 100% full. I have a VPS400 with only 2 gigs of data on it, so this should not be an issue but df says no space left. Unfortunatly, this is causing many of my sites to stop working with MySQL database errors. Anyone else having similar trouble? Any possible short term solutions? (until WHP figures things out, hard to tell when that will happen).
Posted by BirdBrained, 03-28-2005, 12:25 PM
I won't believe anything they say or e-mail about servers coming back online or providing more information until I actually SEE my server back online or them actually providing more information. They can apologize and stall all they want, it still doesn't do either of the above.
Posted by mlindi, 03-28-2005, 12:26 PM
Please don't start a flame war. Let's try to stay on topic here. A lot of folks here are looking for answers. Thanks
Posted by speed2222, 03-28-2005, 12:29 PM
WHP Sales2: Ok this one wil lbe up within 2-3 hours it is having some configuration issues at the moment anyone related to 209.152.169.* ^^^ I wouldn't trust it though.
Posted by croakingtoad, 03-28-2005, 12:30 PM
mlindi: i agree, let's please try to stay on topic here. if anyone wants to have a discussion on backups, start it somewhere else
Posted by Rebortx, 03-28-2005, 12:31 PM
Thanks, it helps. I didn't know their live chat was back online.
Posted by Rebortx, 03-28-2005, 12:34 PM
Dang. Live chat whpsales: we are working on it whpsales: 2-3 hours will be up you: I've heard that before. Is that the truth or are you stalling? whpsales: it is truth Heh. Of course I believe them. Given, you know, their current level of credibility.
Posted by Project X, 03-28-2005, 12:38 PM
what!!?? what are you talking about? of COURSE i do backups! ive done cpanel backups since the BS with noc24 and since then i have used rus' backup service. i also take those remote backups weekly and download them locally. ive got backups from clients over a year ago even. not to mention last nite and the nite before, etc etc why in the world would you make such an ignorant remark?
Posted by Arno|VDH, 03-28-2005, 12:39 PM
at least they say all the same, atleast if they are different people
Posted by LJ Host, 03-28-2005, 12:41 PM
I'm on a VPS that was luckily one of the first Online. However I am seeing loads of 10-20! which is making is almost useless. Anyone know if this is just because many folks are now backing up / migrating? Or what other things may be causing this? At WHP they said that it takes a while for things to "even out" and should be back to normal loads in a few hours. What does anyone think of that?
Posted by JenniH, 03-28-2005, 12:42 PM
Luckily I moved our main sites out before this, but there are still some of the others there... the Google rankings of which will be gone after this outage. We've just bought another VPS elsewhere, which is being set up now. All we need then is a tiny window of uptime and we can leave this nightmare behind us. If I had to offer advice, it would be to do the same. Setup a VPS in readiness. Grab you're data when you can and off you go. I still can't believe that Dinix has come to this sorry end.
Posted by jennifer2, 03-28-2005, 12:49 PM
That is what we are trying to do with our dedicated. It was up most of yesterday.. went off again about 2 am.. then just came back on. We are attempting to get the backups and move but the server is sooooooo painfully SLOW that we cannot get them quickly. We are only get a download rate of 5kb/sec!!!! What kind of garbage is that????????????? We tried to do a transfer from this nightmare server to the new one that we just purchased but because it is so slow the transfers time out!!! This is causing massive trouble with email as well... I hope that WHP goes under with a lot of grief on their end one day!
Posted by aqi32, 03-28-2005, 12:50 PM
if you server has been online for some time then it wouldn't be down to the server "warming up" and yes, most likely people going mad doing backups to move away.
Posted by speed2222, 03-28-2005, 12:52 PM
what company are you guys going with for VPS?
Posted by aqi32, 03-28-2005, 12:52 PM
do you have your other server online? you could log in and use wget to get the file using the pipes between datacentres and not your own slower connection.
Posted by Arno|VDH, 03-28-2005, 12:53 PM
if i may suggest some companies: servint powervps liquidweb all good, good service, it just depends on personal preferences etc.
Posted by mlindi, 03-28-2005, 12:54 PM
I'd be willing to bet that, for whatever reason, they've found it necessary to over-crowd some VPS in order to get people back up and running as quickly as possible. That, in combination with a presumed mass exodus, would caused network response times to slow to a crawl. I emphasize - that is a wild-assed guess. A little foresight and communication on their part would have gone a long way. Then again, none of us knows what the full 'soup-to-nuts' story is, either.
Posted by Rebortx, 03-28-2005, 12:57 PM
Seconded. These are the ones everybody is talking about. ServInt seems to have a great rep, been in business for 9 years+. PowerVPS is sorta new. I came on here shopping around June last year and couldn't find any info/scuttlebutt on them. I did a money-back trial and liked the service, but went with Dinix instead for reasons I can't remember. And we all know how that worked out.
Posted by Arno|VDH, 03-28-2005, 12:58 PM
the most reasons are named allready, those answers can be the truth but it could also be something we haven't thought of. for now i will bet on either overcrowded servers or a huge transfer/migration stream to other companies
Posted by mlindi, 03-28-2005, 12:59 PM
FWIW, I'm on 209.152.171 and I'm seeing transfer rates of 86 - 90k, which is about normal.
Posted by mgold, 03-28-2005, 01:03 PM
Anyone with dedicated servers should all be up I will be monitoring this forum closely and also livechat. Please post either your ip or last name on livechat or on forum so we can resolve this now. I will post in a minute all ip's from VPS's which we are working on in jsut a minute, thank you.
Posted by jennifer2, 03-28-2005, 01:04 PM
My techs have tried this as well. It all keeps timing out. I would assume that this is beacause of the fact that the server keeps coming on and offline.
Posted by aqi32, 03-28-2005, 01:07 PM
must be, wget / wput is usually very reliable.
Posted by njak, 03-28-2005, 01:07 PM
My VPS 400 is still offline: IP: 209.152.169.11 Domain: www.nowwebsites.com
Posted by mgold, 03-28-2005, 01:09 PM
Also, I would like to say rumours of a truck accident during the move are 100% false, thank you.
Posted by mgold, 03-28-2005, 01:11 PM
Jennifer you have a dedicated server or VPS?
Posted by Rebortx, 03-28-2005, 01:13 PM
VPS 100 209.152.164.67 209.152.164.68 Please, Mike, please let this offer of help/resolution be for real and not another stall. --------------------------------- ~$ ping 209.152.164.67 PING 209.152.164.67 (209.152.164.67): 56 data bytes ^C --- 209.152.164.67 ping statistics --- 661 packets transmitted, 0 packets received, 100% packet loss
Posted by lomox, 03-28-2005, 01:15 PM
Please wait for a site operator to respond. Chat Information All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Chat Information All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Chat Information You are now chatting with 'whpsales' you: what's up now with Dinix move you: how many vps are down right now still? you: I felt like I'm being kidnapped! whpsales: what is the ip you: And no response whatsoever from your end... you: 209.152.164.111 you: still there? whpsales: yes whpsales: are you on the vps? you: yes whpsales: k whpsales: we are checcking the vps whpsales: now you: thanks Chat Information Please wait while I transfer the chat to 'WHP Sales2'. Chat Information You are not currently in a chat session. Chat Information You are now chatting with 'WHP Sales2' you: are you still checking the IP for me? WHP Sales2: Yes sir almost done you: 209.152.164.111 you: Dinix VPS WHP Sales2: Sorry we dont have that ip you: thanks WHP Sales2: please give me all your ips you: 209.152.164.111 and 112 you: still nothing? WHP Sales2: Ok found it WHP Sales2: THis one will be back up within 2-3 hours WHP Sales2: THey are having some issues with that server at this time you: what sort of issues? you: I need more definite answer, since I have waited over 60 hours already WHP Sales2: I Hve to wait for technical answer I am not an admin unfortunately sir you: I cannot afford to wait another 2-3 hours and then another 3-4 hours nonstop. you: how can I reach them? you: I need to know exact status... it's been hell, and my patience has dried up you: how can I contact the technial stuff? you: anybody there?? WHP Sales2: THey are all working now sir impossible to speak to them now WHP Sales2: We still have a number of clients down WHP Sales2: And are trying to bring them up quickly you: How many clients are still affected by this? you: quickly was 2 days ago... WHP Sales2: There are currently 5 VPS still down you: out of how many? was it physical damage from the truck accident? WHP Sales2: Truck accident? WHP Sales2: lol WHP Sales2: That was a rumour there was no accident WHP Sales2: Who said there was accident? you: on 2 different forums, and nobody from WHP or Dinix came out to confirm anything WHP Sales2: We are busy trying to get everyone up sir you: whether it is an accident or not, it is not a funny matter, and when it is over 60 hours of down time, it is absolutely ridiculous for a hosting comany, especially no information or whatsoever is given to what is causing the long delay... you: I understand you are under big pressure to get things up and running, but you have to understand it does not help us at ALL when we are not given any updates, total lack of information WHP Sales2: We didnt have time to look at every rumour WHP Sales2: I understand your concern sir i'm sorry for lack of information you: but no time to even let your clients knows what is happening? WHP Sales2: We answered majority of emails WHP Sales2: and have posted in both forums as much as we could you: yes, after 8 emails, I got zip WHP Sales2: We dedicated all manpower to physical move and migration sir WHP Sales2: I am sorry about that you: I'm sorry for you too... but not my clients, they will not be sorry about me WHP Sales2: We will release an officila letter wich you can pass onto your clients sir you: so what is causing the server to fail? WHP Sales2: Server is being restored from backup you: that is what I knew last night you: that was just another phone call from my client giving me **** you: when you said 2-3 hours, when did you get this last update? WHP Sales2: Just now techs are sitting right behind me WHP Sales2: You can stay on this chat for up to the minute updates you: thank you... is he affirmative saying that it will take another 2-3 hours? WHP Sales2: Yes sir
Posted by geego44, 03-28-2005, 01:15 PM
Well I spoke to Bran (Well so he said his name was) on 3/26/2005 at 7:15PM and he said there was an accident with the truck. I called back a few minutes afterwards and asked the same questions and got the same name and response.
Posted by njak, 03-28-2005, 01:15 PM
I was just told 2 1/2 hours until my VPS 400 will be up, via Live Chat. Just one more hour past that and it will be 3 days exactly. Hmmm...
Posted by jennifer2, 03-28-2005, 01:18 PM
well heck, let's be sure to clear THAT up.. phewwwwww that is a weight off my mind. All I want at this point is to get our sites off this lousy server be gone. A little CLEARING up of information would have been nice days ago mgold, about the important issues like our business's being RUINED by your companys lack of responsibility!
Posted by mgold, 03-28-2005, 01:19 PM
Rebortx, this VPS will be online in about 2 hours and 30 min. Basically all VPS's that are still down will be back online in about 2 hours and 30 minutes or so. All who are experiencing slow performance please check back throughout the day as speeds will come back to normal as the day goes on, thank you.
Posted by Rebortx, 03-28-2005, 01:20 PM
lomox, very cool. Great questions and you got to the heart of the matter. Thanks for posting that.
Posted by Rebortx, 03-28-2005, 01:22 PM
Thanks, Mike. I hope you are right.
Posted by mgold, 03-28-2005, 01:22 PM
geego44 Which number did you call to get that information please?
Posted by jennifer2, 03-28-2005, 01:23 PM
I have a dedicated server which has been up intermitantly since yesterday but the speed is horrible. i hope to be moved off this network tonight. It is far too unreliable for me to ever take a chance with. I really did love the dinix network!
Posted by mgold, 03-28-2005, 01:24 PM
Jennifer2, I do understand your concern and respect your decision. Speeds will be back to normal as the day goes on that I can assure you. Is your dedicated server online now?
Posted by inception, 03-28-2005, 01:24 PM
209.152.166.81 STILL DOWN PLEASE HELP.
Posted by mgold, 03-28-2005, 01:29 PM
inception I dont have that ip in database do you have other ip's can you give me first 3 letters of your last name please?
Posted by jennifer2, 03-28-2005, 01:31 PM
it is online mike. it has been online on and OFF since yesterday. However having a server online that is giving a transfer rate of 5-10km/sec is useless to me. I will get my files and move on however, I DO expect a CASH refund for the month of MARCH!!!! Your company should have taken more care of the dinix clients. We were valueable and treated as though we were an insignificant afterthought. That is unacceptable. Your company has damaged if not ruined the reputation of my and countless other hosting companies. I believe that we all deserved far more then what your company has shown us. I believe that a CASH refund is far less then we deserve but I will settle for that and move on. It truely is a shame!
Posted by mgold, 03-28-2005, 01:32 PM
The following ip's will be up within the hour 209.152.165.19 n/a 209.152.166.224 VPS 200 (VPS 200) 209.152.161.134 VPS 200 (original) (VPS 200) 209.152.162.238 VPS 200 (VPS 200) 209.152.162.234 VPS 200 (VPS 200) 209.152.162.232 VPS 200 (VPS 200) 209.152.162.224 VPS 200 (VPS 200) 209.152.166.44 VPS 200 (VPS 200) 209.152.164.118 n/a 209.152.164.130 VPS 100 (VPS 100) 209.152.164.50 VPS 200 (VPS 200) 209.152.164.248 VPS 200 (VPS 200) 209.152.169.64 VPS 200 (VPS 200) 209.152.165.122 VPS 200 (VPS 200) 209.152.163.110 n/a 209.152.162.42 VPS 200 (VPS 200) 209.152.168.64 VPS 200 (VPS 200) 209.152.161.36 VPS 200 (VPS 200) 209.152.161.228 VPS 200 (VPS 200) 209.152.164.62 VPS 200 (VPS 200) 209.152.169.226 VPS 200 (VPS 200) 209.152.169.72 VPS 200 (VPS 200) 209.152.169.70 VPS 200 (VPS 200) 209.152.161.118 n/a 209.152.161.32 VPS 200 (VPS 200) 209.152.162.212 n/a
Posted by geego44, 03-28-2005, 01:32 PM
mgold Are you aware that you you came on here 2 days ago and just gave us updates this forum would not be hafl the size and with much less irate folks? The Answering service that you have and what seems to be the jerking around of Dinix customers when they call is less than professional so I think you will ahev to work some kinda miracle to win back all those folks. Anyway, better late than never.
Posted by croakingtoad, 03-28-2005, 01:34 PM
I would like to point out I was told this twice over the weekend by your answering service that was answering the Dinix 800#... My VPS is still down and even though I've called 5+ times over the weekend and left this info, and chatted with one of your operators I am somehow, amazingly, not on your list. 209.152.167.153 croakingtoad.com
Posted by inception, 03-28-2005, 01:35 PM
209.152.166.81 209.152.166.82 Eric May Inception Design PO Box 92 Newberry, FL 32669 800-521-2870 352-472-4411 Need anything else?
Posted by Toranj, 03-28-2005, 01:35 PM
209.152.169.207 209.152.169.208 Still Down.
Posted by mgold, 03-28-2005, 01:36 PM
jennifer2, I understand and respect your decision. I just wanted to make sure your server is up so you can copy your data, thank you.
Posted by Rebortx, 03-28-2005, 01:36 PM
Damn, I didn't make the cut.
Posted by lomox, 03-28-2005, 01:37 PM
Mike, my ip 209.152.164.111 is not on your list, so when will this be looked at?
Posted by inception, 03-28-2005, 01:38 PM
I know this may not be the time, but what kind of incentives will WHP be offering to attemp to keep their clients?
Posted by croakingtoad, 03-28-2005, 01:40 PM
Yeah, I'd like to hear this...judging from these forums I'd say the Dinix acquisition at this point is going to be a big loss unless you do something unique and interesting...
Posted by mgold, 03-28-2005, 01:42 PM
Eric, Wil lbe online within the 2 hours
Posted by lomox, 03-28-2005, 01:42 PM
Please understand that whatever you said here is also being referred back to my clients, and if 2-3 hours has passed, and my ip is still not up, I sure will look like an idiot, of course a bigger idiot then the idiot I looked like since 2 days ago... not that it matters much anymore.
Posted by Kevin2001, 03-28-2005, 01:43 PM
Hi Mike, Do you have an ETA on 209.152.166.215 ??
Posted by mgold, 03-28-2005, 01:44 PM
We*.*.164.51 is now up
Posted by LJ Host, 03-28-2005, 01:45 PM
Please be patient and wait for the "Official Statement". Best to keep these guys focused on the servers and network now. They can send us booze and hookers later
Posted by yawho?, 03-28-2005, 01:45 PM
Wait a minute mgold, I have sent e-mail to you, crudel and Leonid and posted my ip here too and I'm not on your list. What gives? 209.152.166.115
Posted by JenniH, 03-28-2005, 01:46 PM
Great.... we are nowhere on the list.... and we've emailed over 10 times, had a live chat, posted on your forum 5 times.... and still overlooked. Try: 209.152.169.79 Has it been lost altogether?
Posted by mgold, 03-28-2005, 01:47 PM
We are not going in any specific order for putting the servers back up.
Posted by Rebortx, 03-28-2005, 01:48 PM
I sent an email to dinixmove, carl and leonid with my account type, IP address, name, phone number, and domain names. About 40 minutes ago, I got this response back: ---------------- Hi, Please let me know what type of account you have, include your ip and last name Leonid Gudovich Director of Sales www.WebHostPlus.com Toll Free:1-877-467-8758 ext 11 Local: 1-201-520-1800ext 11 Fax: 1-201-520-1801 Email: lgudovich@webhostplus.com ---------------- WTF?
Posted by mgold, 03-28-2005, 01:49 PM
Please understand we are not going in any specific order we are bringing them up one by one, thank you.
Posted by lomox, 03-28-2005, 01:51 PM
by one by one, are you still saying that all within the 2-3 hours timeframe?
Posted by mlindi, 03-28-2005, 01:52 PM
Cool! I'm going to like this place.
Posted by BirdBrained, 03-28-2005, 01:53 PM
Same here, e-mails to dinixmove@webhostplus.com are unanswered. Live chat said "I'm on the list". Yet, I don't see: 209.152.164.121 hawk-multimedia.com I can assure you, WHP is on everyone else's list!!
Posted by mgold, 03-28-2005, 01:55 PM
Please understand the list which I posted is the first group but certainly not the last, thank you.
Posted by Rebortx, 03-28-2005, 01:59 PM
Please understand that this has been a frustrating experience for everyone and that we are all incredibly eager to get this resolved and behind us, thank you.
Posted by yawho?, 03-28-2005, 01:59 PM
Mike can you give me an ETA on my VPS 100: 209.152.166.115
Posted by inception, 03-28-2005, 02:01 PM
So, just wondering, what was the reputation of WHP before this whole ordeal? Any positive feedback elsewhere?
Posted by lomox, 03-28-2005, 02:02 PM
I know what WILL be the reputation AFTER this whole ordeal...
Posted by Rebortx, 03-28-2005, 02:03 PM
The only thing I could find on Google was press releases/articles about their many acquisitions and notices that some of their servers got blacklisted due to spam.
Posted by mgold, 03-28-2005, 02:04 PM
Rebortx, I understand your situation, we are working on bringing up all servers within the 2-3 hour window, thank you.
Posted by Project X, 03-28-2005, 02:05 PM
1. i heard that powervps is PMing people here and telling them to go with them rather than Servint. if that is correct, that is sooo not cool. 2. i heard that the REAL reason for the delay is its really hard plugging in a 220V blade server into a standard 100V outlet 3. i heard that another problem with the move is that some equipment was damaged. an entire rack so i heard. 4. some nodes apparently are unrecoverable. im sure mike will confirm or deny the above, which is fine as i am only passing along what i heard from a very credible source. also, does anyone find it odd that alex hasnt chimed in here?
Posted by nsxprime, 03-28-2005, 02:09 PM
My dedicated 300 is still down. Primary domain: nsxprime.com Primary IP: 209.152.168.32 I am pretty concerned that this is the second time it has been announced that all the dedicated servers are back up and mine is still down. Is my server OK or is there a hardware problem? (I posted this same reply on dinix.com/forums - please just respond to whichever you see first.) Last edited by nsxprime; 03-28-2005 at 02:17 PM.
Posted by yawho?, 03-28-2005, 02:09 PM
both LiveChat and Leonid asked for my IP and lastname and I gave it to them so what is the ETA Mike? 209.152.166.115 My client needs e-mail addresses and phone numbers of his international clients urgently.
Posted by Rebortx, 03-28-2005, 02:09 PM
mgold, I understand your understanding, I appreciate all your hard work to make this happen, thank you.
Posted by Customer98, 03-28-2005, 02:10 PM
Please understand that you have lied throughout, you have cut corners everywhere, you are cutting quality, you have damaged lives and businesses, you are misleading all these people, and you are not fit to be allowed anywhere near to a business.
Posted by UniServe Hosting, 03-28-2005, 02:11 PM
Who may this trustworthy source be? If it is credible, than there would be no reason to conceal such information.
Posted by AHFBWEB, 03-28-2005, 02:12 PM
it would be pretty hard plugging a 110 into a 100v as well, Maybe you can tell me what a 100v recepticle looks like
Posted by aqi32, 03-28-2005, 02:13 PM
yes it is strange no-one from dinix has had anything to say anywhere. Mgold, please keep people properly informed You started off by saying and then you didn't mention groups!! by adding "certianly not the last" i would understand that there are alot of servers yet to be worked on
Posted by mgold, 03-28-2005, 02:13 PM
No, this is on a VPS and will be up in the next couple of hours, thank you
Posted by AHFBWEB, 03-28-2005, 02:15 PM
You must keep in mind the source which you heard it from.
Posted by yawho?, 03-28-2005, 02:17 PM
209.152.166.115 I am really just about to come over there and help you guys out. I can be over the GW bridge from downtown Manhattan where I work in under an hour Mike. You in Fort Lee or Secaucus? You're not far from Englewood Cliff where I live either. This is really insulting!!!! All I want is the dat that belongs to me and not your services.
Posted by nsxprime, 03-28-2005, 02:20 PM
WHAT??? Why is it on a VPS? I was paying Dinix for a Dedicated 300. Here is a copy of my latest invoice (bold font added by me): I N V O I C E Dinix.com 3009 Avenue J Brooklyn, NY 11210 Phone: (866) WWW-DINIX Fax: (678) 835-2320 P A I D NSXPRIME.COM [Address and phone deleted] Invoice Number Created On Due Date Amount Total Due 11908 02/25/2005 03/01/2005 $369.89 $0.00 Batch Date AuthRet AuthCode AVS TransID 02/25/2005 1 024266 N 778240751 Package QTY Start Date Renew Date Next Renewal Pay Period Price Prorated Setup Discount Total Dedicated 300 SPECIAL: 1 06/02/2004 03/01/2005 04/01/2005 Monthly $249.95 $0.00 $0.00 $0.00 $249.95 cPanel & WebHost Manager: 1 06/02/2004 03/01/2005 04/01/2005 Monthly $19.95 $0.00 $0.00 $0.00 $19.95 Extended Managed Services Package: 1 06/02/2004 03/01/2005 04/01/2005 Monthly $99.99 $0.00 $0.00 $0.00 $99.99 Free Fantastico DeLuxe License + Installation: 1 06/02/2004 03/01/2005 04/01/2005 Monthly $0.00 $0.00 $0.00 $0.00 $0.00 Sub Total: $369.89 (Credit): $0.00 Total Due: $369.89
Posted by HenryJ, 03-28-2005, 02:21 PM
209.152.181.104 209.152.181.104 209.152.181.104 209.152.181.104 209.152.181.104 209.152.181.104 MIKE, MY SERVER IS STILL DOWN!! WHATS GOING ON MAN. IT IS ALREADY 68 HOURS DOWNTIME.
Posted by yawho?, 03-28-2005, 02:24 PM
Mike are you still online? where is your business located?
Posted by mgold, 03-28-2005, 02:25 PM
Next group is: IP Package 209.152.165.21 n/a 209.152.166.28 VPS 100 (VPS 100) 209.152.168.219 n/a 209.152.166.10 VPS 100 (VPS 100) 209.152.166.12 VPS 100 (VPS 100) 209.152.166.16 VPS 200 (VPS 200) 209.152.166.18 n/a 209.152.166.20 VPS 100 (VPS 100) 209.152.166.26 VPS 100 (VPS 100) 209.152.166.32 VPS 100 (VPS 100) 209.152.166.34 VPS 100 (VPS 100) 209.152.166.36 n/a 209.152.166.38 n/a 209.152.166.42 VPS 100 (VPS 100) 209.152.166.48 VPS 100 (VPS 100) 209.152.166.94 VPS 100 (VPS 100) 209.152.161.26 VPS 100 (VPS 100) 209.152.166.68 VPS 100 (VPS 100) 209.152.166.84 n/a 209.152.166.14 VPS 200 (VPS 200) 209.152.168.104 n/a 209.152.164.190 VPS 100 (VPS 100) 209.152.164.192 VPS 100 (VPS 100) 209.152.164.194 VPS 100 (VPS 100) 209.152.164.176 n/a 209.152.169.184 VPS 100 (VPS 100)
Posted by Project X, 03-28-2005, 02:28 PM
bah! ive got him and that other guy on ignore. after all , this "isnt about lauren".... my source is very respected and reputable and if anythingi quoted is inaccurate, WHP is more than welcomed to dispute it.
Posted by yawho?, 03-28-2005, 02:28 PM
Is the Plaza Dr. address legit?and is that where YOU are loacated. I cannot do this chat nonsense no more and get ignored! Trust me it's infuriating?
Posted by Monkeyshack, 03-28-2005, 02:33 PM
yawho i'm going to kick your *** if you go over there and slow this process down even more then it is. Go over there and chat after we are all up please.
Posted by BirdBrained, 03-28-2005, 02:39 PM
Quote: Originally Posted by nike @ Dinix Forums How about Trace aborted. stop at 66.0.192.252 12 30 31 30 208.185.88.20 208.185.88.20.rtr1.t492.webhostplus.com 13 30 30 30 66.0.192.252 - Mine stops at the same place. Mike, if what Lauren said is true, that a rack was damaged and nodes are NOT recoverable, then you need to let those/YOUR clients know ASAP. If it's not true, then tell us what the SPECIFIC problem is, not just some random time guesstimate. We don't trust that anyway.
Posted by UniServe Hosting, 03-28-2005, 02:39 PM
yawho? Be sure to bring them pizza and energy bars/drinks. That would be hiliarious if you actually went down there to help them set things up lol I can already picture it. Anyways, the long and short of it is, this will take another 2-4 days if not longer, realistically.
Posted by croakingtoad, 03-28-2005, 02:39 PM
How do you get on this list? I've posted here several times, left it on chat several times, by telephone several times, and I'm still not on the list...? 209.152.167.153 croakingtoad.com
Posted by mlindi, 03-28-2005, 02:40 PM
Easy, Kids. Let's not turn into rock'm sock'm robots here. We're getting information from them, they're bringing things up, and things are proceeding. At least we're getting updates now. That is a start. This means they're actually able to breathe a little and take time to answer questions. It's only a matter of time now. Remember - they're trying to respond to multiple forums, multiple requests and I've seen some messages that are only IP addresses. Give them complete information and let them do their job. There's time for public stonings later.
Posted by AHFBWEB, 03-28-2005, 02:42 PM
I am disputing it, show me a photo of a 100v recepticle
Posted by bithost(NET), 03-28-2005, 02:43 PM
If you can access the server via SSH, you can make some room by deleting log files (provided you don't need the log data for some reason) at: /var/log/* /usr/local/apache/log/* /usr/local/apache/domlogs/* Then go into /home and look for directories called cpins and cpapache ... those can both be nuked too. That should get you a little room to wiggle. Might not be a lot -- but a little. Bailey
Posted by lomox, 03-28-2005, 02:43 PM
The ping did not stop there, it is the next server which is the physical hosting box that did not respond.
Posted by mlindi, 03-28-2005, 02:44 PM
hey there, CT - they're not in any set order. Remember - everyone wants to be first in the queue. That's not possible. They are showing signs of progress, and you will inevitably get on the list. Hang in there. As was said earlier - booze and hookers will follow.
Posted by yawho?, 03-28-2005, 02:45 PM
Let's keep it serious. This ain't a joke. Why should I go down alone? The only reason I didn't go over there yesterday was because of the weekend. You guys aren't hard to find.
Posted by lomox, 03-28-2005, 02:49 PM
I can't even ping the first group, and they are working on the second group? What happen to the first group??? Not that I'm on both GROUPS!
Posted by SeeServers, 03-28-2005, 02:50 PM
Hey, wait a day, im comming to NY for a meeting tomorrow, and want to go with you, as I cant wait to see what they have to say for themselves, i think it will be good to see what really going on...
Posted by rmsilver7, 03-28-2005, 02:51 PM
I believe I am part of the first group and still no dice. I cant really tell if I am, I am just assuming that I am becuase they have my secondary IP listed (209.152.161.118).... BUT it's been just about 1 hour and still nothing.... ~Riika
Posted by Shiboning, 03-28-2005, 02:54 PM
Hay Yawho, You want me to meet you there? The address I have got is: 2115 Linwood Avenue Fort Lee, NJ 07024 USA I am in Paramus, 15 min. away.
Posted by mgold, 03-28-2005, 02:58 PM
*.*.164.67 is back up and *.*.164.79
Posted by AHFBWEB, 03-28-2005, 03:00 PM
mgold, Where is that list you promised in "just a minute" well over an hour ago? or did you mean the same as when you said 2 hours a day or 2 back?
Posted by AHFBWEB, 03-28-2005, 03:02 PM
This may be of help mgold http://www.m-w.com/cgi-bin/dictionar...esty&x=19&y=19
Posted by mctDarren, 03-28-2005, 03:05 PM
From the film Mr. Mom: "So what are you going to use in here? 220?" "Yeah, 220, 221 - whatever it takes."
Posted by yawho?, 03-28-2005, 03:06 PM
Let's roll. Is the Fort Lee address the Datacenter or their offices. I think their offices are in Secaucus: 100 Plaza Drive. I'm not sure what make more sense this place or the datacenter . . . Carl Rudel if you are online, let us know where we can come to discuss this with you.
Posted by Project X, 03-28-2005, 03:09 PM
lol, i remember that line! very funny movie! in any event, im sure you know what i meant. 100, 110, whatever it takes. i dont see anyone from whp denying it, so lets just assume that my sources are correct. you have to know it doesnt take this many days to migrate.
Posted by PP Host, 03-28-2005, 03:12 PM
My VPS is still not up 72 HOURS DOWN NOW No Dinix or WHP staff answered my emails either What am I going to tell my clients tomorrow?
Posted by Shiboning, 03-28-2005, 03:12 PM
I can't confirm the address. But it might worth driving around there and checking out. When will you be there. I am finishing rebuilding a site and will be ready to take a stroll. I think there would be much help going to the office. I would go to the data center.
Posted by Rebortx, 03-28-2005, 03:15 PM
thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you! Looks like all my data is there, too. Fantastic!
Posted by AHFBWEB, 03-28-2005, 03:15 PM
you may ...but "lets" lets not
Posted by Project X, 03-28-2005, 03:18 PM
that is up to you, do as you wish. my sites are up so it is irrelevent to me isnt it? just passing along what i heard, just like passed it along MONTHS ago when i heard dinix was going down. no one listened then either did they? oh well. why dont you ask him directly if any of what i heard is correct or not? let him say it isnt true. http://users.pandora.be/worldstandards/electricity.htm interesting page about electricity!
Posted by SeeServers, 03-28-2005, 03:18 PM
This is point-less, just wait for the "new owners" to put out a statment. It may be true, may not, who cares? Eaither way servers are "DOWN"
Posted by AHFBWEB, 03-28-2005, 03:19 PM
agreed
Posted by Customer98, 03-28-2005, 03:20 PM
When you look at those long lists that the habitual liar is posting, don't forget that he told you the downtime would be just 11 hours. It was never remotely possible and he knew it. Just don't forget what sort of low life you are dealing with here. You don't need to be burned anymore, you've been burned too much already by them.
Posted by mgold, 03-28-2005, 03:21 PM
There was no rack damaged. I helped myself in bringing in the cabinets. Nothing I repeat NOTHING was damaged, thank you.
Posted by Kevin2001, 03-28-2005, 03:22 PM
Hum... I have a bad feeling that whoever is not up now, might be effected by lost data. Based on the rumor that LaurenStephens is passing out, this could be very bad. Hopefully this isn't the case. I for one, have backups from Friday of key databases, so I'd be able to restore everything. But, I want to restore the complete site!
Posted by SeeServers, 03-28-2005, 03:23 PM
Sorry I just had to.... Nothing I repeat NOTHING was damaged, sir but the ship is sinking fast.... were going to lose everything... Ok, back to being nice
Posted by Project X, 03-28-2005, 03:25 PM
well mike, what i heard was (quoting exactly from email) "they tipped a blade over when pushing it off the ramp" and the above, about the electrical outlets. and the node issue. im not very technical and dont know what it means, but it would certainly explain much, as you dont really want ppl here to think that you are just flat out incompetent do you? Last edited by Project X; 03-28-2005 at 03:28 PM.
Posted by Rebortx, 03-28-2005, 03:27 PM
I'm getting about 150KB/s on my database download. What a rush to be back up after all this time. Good luck to everyone else -- and don't worry. For a long time I was thinking that my server was lost and data gone. It looks black for you now but finally, things are happening. You'll be back up and downloading your stuff soon too.
Posted by mgold, 03-28-2005, 03:30 PM
Some of the VPS accounts are larger then expected that is why it is taking a little longer then expected to bring each one back up, thank you.
Posted by croakingtoad, 03-28-2005, 03:30 PM
Let's hope so Rebortx. (I mention my IP again, in hopes it will be picked up : 209.152.167.153 croakingtoad.com)
Posted by yawho?, 03-28-2005, 03:31 PM
I can leave work a little early today around 3:30. So hopefully I can make it to Fort Lee between 4:00 and 4:45PM.
Posted by geego44, 03-28-2005, 03:31 PM
What is the problem with LaurenStephens.com While I am aware that you started this forum, dont you think you are counter productive to be just getting in the way every minute that you have instead of just keeping quiet while WHP tries to get things in order. Since all your sites are up and running, you could just sit back and watch as others try to get theirs up also, or do you ahve some ulterior motive fro this constant whining? Now do you?
Posted by speed2222, 03-28-2005, 03:33 PM
does this mean that you are pulling from a backup???
Posted by oldblues10, 03-28-2005, 03:33 PM
croakingtoad, I have 209.152.167.183. Mine is a VPS account, perhaps yours is on the same node. Mine is still not up. do you have a VPS account or a dedicated server?
Posted by SeeServers, 03-28-2005, 03:36 PM
Come on guys only 32 more pages of problems and lies and we hit 100 pages!
Posted by Project X, 03-28-2005, 03:37 PM
i hope you arent suggesting that my posts are the reason for the whp fiasco? they cant do a migration because i am posting here? puhleeze! they havent been very forthcoming with their answers and im reporting what i heard from reputable sources. hit ignore please if this bothers you. if the info is incorrect, they are more than welcomed to say so. no biggie.
Posted by oldblues10, 03-28-2005, 03:40 PM
I prefer to call it the DinixDebacle
Posted by croakingtoad, 03-28-2005, 03:40 PM
oldblues10, Hi, yes, mine is a VPS account as well, we must be on the same node. Nice to meet you!
Posted by ciocan, 03-28-2005, 03:42 PM
hello, how much time takes until vps 209.152.163.131 it will be online ?
Posted by croakingtoad, 03-28-2005, 03:44 PM
Boy that's a loaded question
Posted by robster69, 03-28-2005, 03:46 PM
Ya know, when it's all over, most people will stay and suck it up. Sad but true. I was in charge of a mergers & acquisitions team for a Fortune 500 company, and my experience is that customers are very vocal during the process, but you retain 90% because it's just too much effort for them to change. The management at WHP knows this since they have done it "many" times. Afterall, as an individual customer, you really don't count. Seriously, do you think your paltry $200/month even matters to the bottom line? It's more about the big picture - increasing the companies market share and market profile. This will increase the value of WHP, enticing larger buyouts that will make management very wealthy. I speak from experience ;-) By the way, the term "merger" was misused in the Dinix - WHP transaction. It was a buyout. Dinix assets were purchased, and are now owned by WHP. That is not a merger. This kind of corporate miscommunication keeps customer's anxiety subdued. As a matter of fact, if you read the posts, you will find lots of these "miscommunications". It goes along the idea that it's better to ask for forgiveness after the sin, than ask permission before. And also that ultimately, people's bark is louder than their bite.
Posted by croakingtoad, 03-28-2005, 03:49 PM
Interesting for a first post for a first-time WHT member. Wonder who you work for? Forgive me for being naturally suspicious...but considering the previous posts I'm sure you'll understand.
Posted by mctDarren, 03-28-2005, 03:50 PM
Wasn't this the old DataPeer DC they were moving into? They would have 220 lines in there one would think....
Posted by Monkeyshack, 03-28-2005, 03:56 PM
Why is it taking so long to get these servers backup.. I understand FDISK can take 18 hours... so fine. you have enough time to run it 3 times. NOW WHAT GIVES? What is really going on?
Posted by aqi32, 03-28-2005, 04:00 PM
this is true, many will stay around but i do believe many have purchased servers elsewhere. It would be interesting if servint said how many "dinix refugee accounts" they have setup.
Posted by Project X, 03-28-2005, 04:01 PM
dont know but here is some info http://www.verari.com/documents/data...4BladeRack.pdf http://www.blockalert.com/?view=arin...64.088.128.000 not good.
Posted by njak, 03-28-2005, 04:01 PM
It's now been 3 hours since I was told it would be 2 1/2 hours to get my VPS up. The lies continue. VPS 400 209.152.169.11 209.152.169.12 nowwebsites.com Julie Hunkar I haven't seen anything about my site on either list, nor have I seen a VPS 400 mentioned at all. I've emailed multiple timed, called, live chatted and posted here. You think one of those ways would have gotten it on the list??
Posted by ubuzz, 03-28-2005, 04:02 PM
I ordered my ServInt VPS at 8:45am this morning. My new VPS was setup by 9:30am. I did the initial configuration of cpanel and changed my nameserver IP's at my registrar shortly there after. My sites have just started pointing to my ServInt VPS so I am uploading my site data now. Goodbye DINIX/WHP!! You screwed around enough that I didn't wait. I'm sure that you must have figured a certain percentage of the Dinix customers would leave because of the merger anyway. But the complete lack of respect and caring for the customers during this move is unacceptable. I hope everyone else wises up and moves as well. Come on folks, do you really want to send your money to WHP now? I don't. They don't deserve my money. Show WHP who has the real power and take your business elsewhere. Mike
Posted by mlindi, 03-28-2005, 04:03 PM
heh - you caught that too, hey? He's made some valid points, but he obviously hasn't bothered to read all however many pages this is. A lot of customers are already gone, and more will be as soon as their data is backed up. Then again, if I find out he's heading up any merger/aquisition team that I ever have to deal with, I'll be sure to apply the vice grips to his left testicle *before* the process starts.
Posted by UniServe Hosting, 03-28-2005, 04:03 PM
Hello robster69, Everything you are stating is true. No one wants to go through the trouble of transfering all their data to a new company. Once everything gets resolved in a timely manner and all is operational they will stick around "suckers" (not calling you suckers but referring to the subject line).
Posted by aqi32, 03-28-2005, 04:05 PM
yes it is the old datapeer DC and apparently the refitted it. posted by robster on dinix forums (robster69 is that you also?)
Posted by Project X, 03-28-2005, 04:10 PM
that isnt going to work since it appears that most people did nothing to mitigate their own damages. posting here for three days insteading of moving to a new DC is hardly what one would call mitigation. had notice, didnt move. after extended downtimes, admited they didnt even bother to make backups. i mean come on, whats going on by whp and dinix is way wrong, but in law there is that one factor called mitigation, which is ultimately what will make YOU responsible to your clients, should THEY choose to take legal action against you. "duh, im sorry client suzy, i didnt want to spend the extra 10 bucks a month to save your data".... basically, the entire thing sucks all the way around, for everyone. Last edited by Project X; 03-28-2005 at 04:13 PM.
Posted by rmsilver7, 03-28-2005, 04:12 PM
If after my server is back up and WHP dosn't make it worth my while to stay around I will be leaving. I have had some recent problems with my server at Dinix (which was FINALLY fixed) and all had been going great again until this. But if I am going to have to deal with incomptence at this new place, then no, I will not be a sucker and hang around. If the old tech guys are not there, then I def. wont stay, those guys were awesome!
Posted by Monkeyshack, 03-28-2005, 04:16 PM
WHP where can I access my most current Backup that you did. Can you make them avaible for us to get? Post them on a dedicated server and hand out passwords for us to get them?
Posted by aqi32, 03-28-2005, 04:18 PM
i was just passing on the post, as i got out and cancelled on thursday. I agree any legal action would be difficult but i don't know if anything could be made of the public promise of x hours downtime and taking in some cases 6 times longer. It's not something i'm going to get into though because i'm not a lawyer and haven't the first clue, just thinking "logically" which in most cases law doesn't. It does indeed suck for everyone, not only are the over a thousand dinix clients affected but all of their clients aswell. I would imagine this disaster has affected well over 5000 people.
Posted by Toranj, 03-28-2005, 04:45 PM
mgold, if you are sill online please inform me of the estimated time it takes for this to be available: 209.152.169.207 209.152.169.208 toranj.net
Posted by Customer98, 03-28-2005, 04:45 PM
Litigation is in fact a VERY credible option LaurenStephens. Factors which would be considered are not only the terrible downtime, but in particular: the lies and false promises; the ridiculously short warning of that downtime; and similar. I would bet heavily that the courts would find some of the these WHP actions pre-meditated, including the lack of adequate warning and the false 11 hour statement. These WHP actions will have led to direct loss to customers. A claim for this is surely sustainable. The customers mitigation or lack of it will have an impact on the scale of the damages awarded. But it is worth considering that in many cases data is required to recover at a new host, and the lack of adequate warning by WHP will have precluded that data being backed up locally. No, the case is there and WHP is exposed to substantial damages. It is up to the customers and ex-customers to make sure that those loses are realized and that the victims are properly compensated in financial terms.
Posted by uae4ever, 03-28-2005, 04:48 PM
My VPS 200 is still offline 209.152.169.169
Posted by lomox, 03-28-2005, 04:49 PM
There is an effort to spearhead legal negotiations over losses experienced from the negligent management of this affair. Representation will be for companies or persons within the USA as well as outside the USA. Send your Company Name (if app.), Contact Name, Phone, Email, and estimated losses to dinixdisaster@lawyer.com Please post this message and email to every forum. This is copied from the Dinix Forum for those who care...
Posted by Monkeyshack, 03-28-2005, 04:50 PM
This has been far to long.. what is really going on?
Posted by robster69, 03-28-2005, 04:50 PM
Hey, just passing on a perspective from my experience. I no longer do that type of work because I couldn't sleep at night - especially after we would tell the "merger" staff that we would keep them around, but our real plan was just to use them until the merger was "stable", then let them go citing "change in direction". (Ahh, the things we do for a paycheck.) I fear for Terry. Anyway, here is another resource I found posted at Dinix forum for those interested: www_trenton_bbb_org look up WEB HOST PLUS, INC. (I cant post URLs) As far as mitigation, I agree. However there are circumstances here that could shift a burden of responsibility. It was documented by company spokesperson(s) that there would be more than 2 days notice, among many other items that WHP failed to execute. Given the information, Dinix customers could make reasonable assessments about the extent of their losses and could act to mitigate those. The negligence or willful deceit by WHP inhibits a Dinix client's ability to control their losses. Fortunately, I transferred the majority of data to my new home at ServInt before I was cut off. Kudos to ServInt for fast response. Almost like old Dinix.
Posted by RavenWebServices, 03-28-2005, 04:55 PM
I have been reading this since it all began as a close friend of mine has been adversely affected by this (along with all of you). Since I'm not affected nor involved I have kept silent, to this point. But this statement has pretty much floored me more than any other by "mgold". Maybe it's more the timing than the content, maybe both. Mgold, all this does is continue to reinforce the fact that this is the biggest blunderbust ever! How can you possibly say that "Some of the VPS accounts are larger then expected"? Exactly what were you expecting? Just further [documented] proof how ill-planned this fiasco is/was. A well designed migration plan would know EXACTLY the size of every server/account. I've been around a long time and had I not been following this I would never have believed it. How sad - how very, very sad.
Posted by geego44, 03-28-2005, 04:57 PM
These folks obviously don't care or they just don't know what they heck they are doing. Dont know about you folks but my server is so slow, that visitors might think that is isn't up. I think they bit off more than they can chew, or sounds like they have more money than sense. They buy and don't know how to get it to work.
Posted by aqi32, 03-28-2005, 04:59 PM
yes, and , maybe i'm wrong, but how does vps size affect the move if the servers were moved physically? sure i could understand if it was over the network that they'd take longer??
Posted by P_totha_G, 03-28-2005, 05:04 PM
Over three hours ago, a time of two hour time frame was given until we would be back up and running ... unfortunately, this has not happened yet. Info please! 209.152.166.81 209.152.166.82 Eric May Inception Design PO Box 92 Newberry, FL 32669 800-521-2870 352-472-4411
Posted by lomox, 03-28-2005, 05:06 PM
Seems like Mike has gone into hiding mode again...
Posted by speed2222, 03-28-2005, 05:08 PM
time pulling from a backup would be affected.
Posted by robster69, 03-28-2005, 05:12 PM
The last word I got is that 209.152 would be down the rest of Monday, but that it's "on schedule". The last part made me laugh.
Posted by Kaith Sutai-Rustaz, 03-28-2005, 05:15 PM
Here's the "worst disaster scorecard" dinix migration 1,041 posts 28,652 views oktagone down? [Merged] 1,026 posts 33,659 views This move has now become the largest disaster thread on WHT in recent history.
Posted by P_totha_G, 03-28-2005, 05:15 PM
thanks robster69.... I guess bad news is better than no news!
Posted by TomK, 03-28-2005, 05:16 PM
This is VERY incorrect. I have responded to PMs asking about PowerVPS, but in no way have I PMed people out of the blue asking them to switch to us instead ServInt.
Posted by ubuzz, 03-28-2005, 05:17 PM
I'm happy to report that all of my sites are now up on my new ServInt VPS. (I keep backups as everyone should!!) I gave WHP/Dinix the benefit of the doubt and waited it out until this morning. That was more than enough. Good bye and good luck WHP/Dinix. Thought this was funny..... This is an email from Carl Rudel in early march about the merger.... ************************************************* My name is Carl Rudel, Director of Shared and Virtual Hosting here at Web Host Plus. I would like to introduce myself as your primary contact for any issue related to billing, customer service, or any questions and concerns that you might have. I am here to help you in any way to ensure a seamless and pleasant migration. We are very excited to have you join our hosting family and are ready to begin a long lasting business relationship as we do with all of our clients. Again, for any questions comments or concerns do not hesitate to contact me at the number below or by email, thank you and welcome aboard the Web Host Plus family! ************************************************** Apparently he was NOT serious when he said that he wanted to ensure a seamless and pleasant migration. This has been everything but that!! I hope everyone else wises up and jumps ship ASAP! I feel sorry for anyone who doesn't have a backup. Mike
Posted by P_totha_G, 03-28-2005, 05:20 PM
Just came back up! Thank You! 209.152.166.81 209.152.166.82 Eric May Inception Design PO Box 92 Newberry, FL 32669 800-521-2870 352-472-4411
Posted by mr.ridiculous, 03-28-2005, 05:22 PM
Sliding in from the DINIX forums. 209.152.162.157 was up on Sunday, but dumped a bit ago. Help?
Posted by speed2222, 03-28-2005, 05:23 PM
I just randomly got text messaged from the server saying that cppop, cpsrvd and apache failed... though still not up yet
Posted by blitzlight, 03-28-2005, 05:23 PM
I HAD ENOUGH with Dinix/WHP!!! I thought all will be over on monday, aparently it is not!!! My sites are constantly up and down. When it is up, it is reaaaaalllly realllly slowwwww ... I can't even transfer my sites to other server due to constant fluctuation of up/down. ready to jump out the ship *right now!!! *
Posted by speed2222, 03-28-2005, 05:24 PM
oooo my vps is up now.
Posted by speed2222, 03-28-2005, 05:32 PM
nevermind, only a few emails came through.. no http, ftp, ssh, etc. should all of this weekend's emails be queued??? I only received 3 from today, saying that the different parts of the server failed and that a restart was attempted "automagicaly" bummer.
Posted by dollar, 03-28-2005, 05:32 PM
Halfway to the longest thread in this section of the forums. 30,000 views on this thread as well.
Posted by Toranj, 03-28-2005, 05:34 PM
it is back up now. 209.152.169.207 Thanks
Posted by aqi32, 03-28-2005, 05:35 PM
what's the longest thread?
Posted by robster69, 03-28-2005, 05:37 PM
A word of caution.... Even if your VPS is up now, doesn't mean it will stay up. Mine was up for about 2.5 hrs today. Then went down and has stayed down. That's when I was told expect to be down all day.
Posted by Afro Boy, 03-28-2005, 05:38 PM
Sounds like they had a change of tack early in the day. Af.
Posted by dollar, 03-28-2005, 05:38 PM
http://www.webhostingtalk.com/showth...hreadid=240682
Posted by geego44, 03-28-2005, 05:39 PM
those up VPS's are up and running or are they all real slow and with many services failing? I am not sure if it makes sense being up since no emails come in and everything is fluctuating.
Posted by lomox, 03-28-2005, 05:41 PM
Mine is finally back... I'm trying to copy every off of it, then it will be another moving time. This has been quite a horrible ride, I wish everybody best of luck, and will continue monitor this forum.
Posted by speed2222, 03-28-2005, 05:48 PM
its going super slow and going up and down...
Posted by dhester, 03-28-2005, 05:51 PM
Hello everyone, I just came over from the DINIX forums. My VPS200 is still down. Domain: pixelperfectdigital.com Primary IP: 209.152.162.41 Secondary: 209.152.162.42 Like many of you, I'm getting emails and phone calls from my customers. One has already asked to cancel his account. I'm sure many others will follow. What a nightmare Can anyone suggest another hosting company for Managed VPS? I've been dead in the water for over 2 days. I've got to do something to get back online. I'm losing $$$. Darren
Posted by aqi32, 03-28-2005, 05:55 PM
servint or powervps
Posted by robster69, 03-28-2005, 05:55 PM
I got a call from the center (wow!). They have to move the data from one server to another. As soon as the data is relocated, they are bringing the VPS's online. Just wish they would make "official" posts here to keep all of us informed.
Posted by Cure, 03-28-2005, 05:57 PM
209.152.165.101 209.152.165.102 www.massive-network.com My ip is working, but domain(s) is not. Pleeeeasseee help. I am offline from friday morning
Posted by lomox, 03-28-2005, 06:06 PM
you: how many VPS servers still to restore? WHP Sales2: There are 9 I believe This was 1/2 hour ago...
Posted by Afro Boy, 03-28-2005, 06:09 PM
Is that total servers or VPS accounts?
Posted by dollar, 03-28-2005, 06:10 PM
With no damage to any machines, and more than enough time to do a manual FSCK, why would the data have to be moved?
Posted by Kevin2001, 03-28-2005, 06:11 PM
Well, I'll be the ninth and last to come online, I'm sure of that. Someone wake me.....
Posted by Monkeyshack, 03-28-2005, 06:13 PM
I agree..... Someone please comment on this. There should be no accounts being restored either.
Posted by jasonstx, 03-28-2005, 06:14 PM
My VPS has been up since last night. Everything seems stable and the load is only at 0.48 right now.
Posted by uae4ever, 03-28-2005, 06:15 PM
my vps still down ( day 6 ) 209.152.169.169 uae4ever.com
Posted by Afro Boy, 03-28-2005, 06:16 PM
I'm with you uae4ever. This has got to be the worst thing ever. All I need is an empty VPS with my old IPs. I can restore the damned data myself. They can't even keep their support staff up to date, how do you expect them to keep us up to date! These guys are nothing short of imbeciles. Af.
Posted by mgold, 03-28-2005, 06:17 PM
Ok there are now 2 VPS servers that are down and currently being restored. Will post ip's in a few, thanks
Posted by Afro Boy, 03-28-2005, 06:19 PM
Mike, we obviously know who's down. No need for the IPs. What we need right now is to know exactly when these are going be up and running again? Af.
Posted by DGI, 03-28-2005, 06:21 PM
I had been up all day Sunday but now I've been down for a few hours and can get no ETA on when it will come back or what happened! Livechat has given me nothing since "we are working on it" about an hour ago. 209.152.167.3
Posted by clotyc, 03-28-2005, 06:21 PM
209.152.166.251 I have been up for two days luckily enough.. now down.. vps 100
Posted by Afro Boy, 03-28-2005, 06:21 PM
Live chat people don't seem to know anything. They even keep their employees in the dark. This company is total ****. Af.
Posted by uae4ever, 03-28-2005, 06:22 PM
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. is it support ??!! Last edited by uae4ever; 03-28-2005 at 06:26 PM.
Posted by geego44, 03-28-2005, 06:23 PM
Mike, When will we be able to receive emails and the down services come up?
Posted by AHFBWEB, 03-28-2005, 06:25 PM
uh... yeah ...right lying sack
Posted by ciocan, 03-28-2005, 06:26 PM
mike, how many ip's are left in those 2 vps ?
Posted by Rebortx, 03-28-2005, 06:27 PM
Looks like mgold disappeared again. My box is up, low loads, fast downloads. All the services immediately failed and then were "automagicly" [sic] restarted. Good luck to everyone as they struggle through the rest of this ongoing nightmare.
Posted by Afro Boy, 03-28-2005, 06:30 PM
I think he's practicing his hiding skills. He sure is going to need it once this sh!t is over.
Posted by mgold, 03-28-2005, 06:31 PM
All VPS accounts are online except for these at this point.... If you are NOT on this list and you ARE down please let me know, thank you. 209.152.165.23 n/a 209.152.166.200 VPS 100 (VPS 100) 209.152.166.246 VPS 100 (VPS 100) 209.152.166.248 VPS 100 (VPS 100) 209.152.166.252 VPS 100 (VPS 100) 209.152.165.82 VPS 200 (VPS 200) 209.152.162.44 VPS 100 (VPS 100) 209.152.163.21 VPS 300 (VPS 300) 209.152.164.18 VPS 100 (VPS 100) 209.152.164.24 VPS 100 (VPS 100) 209.152.164.30 VPS 200 (VPS 200) 209.152.164.34 VPS 100 (VPS 100) 209.152.162.204 VPS 100 (VPS 100) 209.152.164.38 VPS 100 (VPS 100) 209.152.164.44 VPS 100 (VPS 100) 209.152.164.48 VPS 100 (VPS 100) 209.152.164.36 VPS 100 (VPS 100) 209.152.164.14 VPS 100 (VPS 100) 209.152.161.108 n/a 209.152.161.98 VPS 100 (VPS 100) 209.152.161.114 n/a 209.152.160.140 n/a 209.152.164.20 n/a 209.152.164.26 n/a 209.152.164.74 n/a 209.152.164.82 VPS 100 (VPS 100) IP Package 209.152.165.25 n/a 209.152.164.52 VPS 100 (VPS 100) 209.152.165.40 n/a 209.152.164.58 VPS 100 (VPS 100) 209.152.164.60 VPS 100 (VPS 100) 209.152.162.198 n/a 209.152.164.66 VPS 100 (VPS 100) 209.152.164.68 VPS 100 (VPS 100) 209.152.164.72 VPS 100 (VPS 100) 209.152.164.122 VPS 100 (VPS 100) 209.152.164.76 VPS 100 (VPS 100) 209.152.164.80 n/a 209.152.164.124 VPS 100 (VPS 100) 209.152.164.92 VPS 100 (VPS 100) 209.152.164.96 VPS 100 (VPS 100) 209.152.164.98 VPS 100 (VPS 100) 209.152.164.106 VPS 200 (VPS 200) 209.152.164.110 VPS 100 (VPS 100) 209.152.164.112 VPS 100 (VPS 100) 209.152.164.126 n/a 209.152.166.8 VPS 100 (VPS 100) 209.152.166.98 VPS 100 (VPS 100) 209.152.161.62 n/a 209.152.164.178 n/a 209.152.163.152 n/a IP Package 209.152.165.11 n/a 209.152.161.232 n/a 209.152.165.120 VPS 100 (VPS 100) 209.152.166.122 VPS 400 (VPS 400) 209.152.162.36 VPS 400 (VPS 400) 209.152.165.222 VPS 400 (VPS 400) 209.152.161.230 n/a 209.152.163.155 n/a 209.152.169.148 VPS 400 (VPS 400) 209.152.169.12 VPS 400 (VPS 400) 209.152.169.44 VPS 400 (VPS 400) 209.152.169.10 n/a
Posted by Cure, 03-28-2005, 06:31 PM
and again... nobody answerd on my emails, ticket, posts...
Posted by uae4ever, 03-28-2005, 06:34 PM
not on list 209.152.169.169
Posted by ciocan, 03-28-2005, 06:34 PM
hello mgold, my ip is 209.152.163.131 and are not in your list
Posted by Afro Boy, 03-28-2005, 06:34 PM
MIKE - I'm not on that list and my server is still down. 209.152.168.63 / 209.152.168.64 Carl Joseph Blue Street Internet (Server name 'davinci') Af.
Posted by Cure, 03-28-2005, 06:36 PM
209.152.165.101 is "online" but domain(s) is not working!!! www.massive-network.com
Posted by Kevin2001, 03-28-2005, 06:36 PM
I'm not on your list either... 209.152.166.215
Posted by robster69, 03-28-2005, 06:40 PM
I was told that the server was "faulty". Not sure if that's the truth or something to make me feel like it's beyond their control. Nonetheless, I'm sure that of the remaining IP's that are out, we can expect this drama to continue into tomorrow. I would say my BIGGEST complaint is the lack of communication (followed by poor planning, misrepresentation, etc, etc). You can bring customers through trying times with good communication. When you do speak to one of the "workers", remember not to kill the messenger. Save that wrath for management. The staff is just doing their job the best they can. Some have indicated their frustration with this situation, so I'm sure management has lost credibility with them as well.
Posted by mgold, 03-28-2005, 06:40 PM
All who are NOT on list and ARE down please post your last name or first 3 letters, thank you.
Posted by nsxprime, 03-28-2005, 06:40 PM
Here is my current server load history.. 29.93 25.39 12.42 What is wrong with this picture? Mike you previously responded to my request to get my dedicated server back up by telling me I am on a VPS. Is that really the case? As previously posted, I am paying for a DEDICATED server. If I am on a VPS, please move my site to the dedicated server I am paying for. I posted a copy of my most recent Dedicated 300 invoice in response to your claim that I am a VPS customer and never heard anything back. Obviously spikes in sever load like this, despite the fact that the traffic on my site is steady and at normal levels, make it unusable. Thank you. Primary domain: nsxprime.com Primary IP: 209.152.168.32
Posted by aqi32, 03-28-2005, 06:43 PM
heh, check your server details nsxprime to make sure you've actually got a ded there!! and not a vps!
Posted by ciocan, 03-28-2005, 06:44 PM
209.152.163.131 - Radu Ciocan - selfhelp.ro (down for > 68hrs)
Posted by uae4ever, 03-28-2005, 06:45 PM
209.152.169.169 my last name is Abdullah full name Abdulrahim Abdullah
Posted by Afro Boy, 03-28-2005, 06:45 PM
209.152.168.63 Carl Joseph
Posted by Cure, 03-28-2005, 06:45 PM
209.152.165.101 first name: Nemanja last name: Pantos
Posted by DGI, 03-28-2005, 06:48 PM
209.152.167.3 GRO
Posted by oldblues10, 03-28-2005, 06:48 PM
209.152.167.183
Posted by robster69, 03-28-2005, 06:48 PM
Not online or onlist: 209.152.161.39 209.152.161.40 209.152.161.139 209.152.161.140 1st 3 ltrs: you
Posted by Kevin2001, 03-28-2005, 06:50 PM
209.152.166.215 DOL
Posted by dhester, 03-28-2005, 06:51 PM
Still not working (NOT ON LIST) VPS200 Name: Darren Hester Domain: pixelperfectdigital.com IP: 209.152.162.41
Posted by Monkeyshack, 03-28-2005, 06:52 PM
Still Down - Cortez
Posted by mr.ridiculous, 03-28-2005, 06:55 PM
209.152.162.157 Not on list, not online.
Posted by autodelete, 03-28-2005, 06:55 PM
Good Lord, I feel terrible for all of you.
Posted by jennifer2, 03-28-2005, 06:56 PM
lol..i thought that " oh so honorable" mgold said only TWO vps servers were offline...........did they lose all of you? This just puts another nail in the coffin. We have begun to transfer all of our sites to a new server with blacklotus. It is fast, up, and seems reliable! I hope that everyone else gets online so that they can do the same! It breaks my heart to see so many people hurting over this financially, emotionally, and otherwise!
Posted by mgold, 03-28-2005, 06:59 PM
jennifer2 There is more then one client per VPS(VIRTUAL PRIVATE SERVER)
Posted by Afro Boy, 03-28-2005, 07:00 PM
Mike, How many clients are left to restore then? What's the ETA? Af.
Posted by Cure, 03-28-2005, 07:02 PM
Please God, give my site back. I will be good. I will go to church every sunday. I will listen my parents. I will give money to poor people. I just want my site back!
Posted by Afro Boy, 03-28-2005, 07:02 PM
You can give your money to Mike Gold and co. They'll be way poor after this migration is over with. Af.
Posted by BirdBrained, 03-28-2005, 07:03 PM
209.152.164.122 VPS 100 (VPS 100) This is my SECONDARY IP. The primary is 209.152.164.121. Primary domain: hawk-multimedia Last Name: Hawkins
Posted by ChrisTech, 03-28-2005, 07:05 PM
Nice to know that this is your only way you have to contact your "soon to be gone" customers. What an utter failure. Mike Gold, I really hope you learn from your mistakes and don't put anyone else thru this crap again.
Posted by uae4ever, 03-28-2005, 07:05 PM
hahahah good boy
Posted by mgold, 03-28-2005, 07:13 PM
Clients left are about 73. Each client is taking an average of about 20-30minutes to restore
Posted by mr.ridiculous, 03-28-2005, 07:13 PM
oh, missed the last name part. last: hutchison ip: 209.152.162.157
Posted by croakingtoad, 03-28-2005, 07:13 PM
Still not on the list--- croakingtoad.com 209.152.167.153 Billing last name: Martin
Posted by uae4ever, 03-28-2005, 07:15 PM
..................
Posted by robster69, 03-28-2005, 07:17 PM
Thanks for the update Mike, even though it's not such good news. 73 * 30min = 2,190 minutes or 36.5 hrs working 24 hrs, that means 1.5 days. If 20-30 minutes is an optimistic figure... yikes!
Posted by Afro Boy, 03-28-2005, 07:19 PM
YOU'VE GOT TO BE JOKING RIGHT? Surely you aren't doing these in series? Af.
Posted by bithost(NET), 03-28-2005, 07:20 PM
Nope. Since your server was running the DNS for your domains, DNS lookups failed and messages bounced back to their senders. Depending on the settings of the sender's mail queue, the sender's mail server might try to automatically re-send for a certain period of time. But it has to be expressly set up that way. Default for cPanel servers, for example, is not to do that. Bailey
Posted by robster69, 03-28-2005, 07:22 PM
Sounds like it. I don't know if they have experience with Virtuozzo and cPanel, so that might be contributing to the delay.
Posted by Afro Boy, 03-28-2005, 07:24 PM
It appears that they don't have experience with anything much. No doubt they'll rebrand and change their name after this debacle. Don't worry Mike, Carl & Co. we'll still be here to back you up. Just like you, we'll be there with you every step of the way helping to make it a smooth transition. Af.
Posted by mgold, 03-28-2005, 07:24 PM
We are using the DInix support staff as well as ours. They are the ones who supported Cpanel and Virtuozzo all this time. No, there are 3 servers setup doing 4 accounts at a time.
Posted by Afro Boy, 03-28-2005, 07:26 PM
That's still 9 hours. The entire business day here. Let's hope you're not overloading those servers mate. Af.
Posted by robster69, 03-28-2005, 07:26 PM
Mike, A good strategy would be to get the VPS's for all the people on this board resolved quickly since these posts are a published record. The others who are affected (on your list of IPs) don't seem to care as much that they wouldn't be monitoring the minute-by-minute actions and vocalizing their discontent.
Posted by mgold, 03-28-2005, 07:29 PM
Unfortunatley, we can not pick and choose who will go first or second(as I was told by the techs) so its all being grouped together.
Posted by Afro Boy, 03-28-2005, 07:30 PM
All some of us need are a blank VPS with the correct IPs. We can restore our own backup. Af.
Posted by Afro Boy, 03-28-2005, 07:33 PM
So Mike, given that I'm (Carl) in that first group and it's been restoring for approx. 3-4hrs ... is that the expectation we should set for the remaining restores? Af.
Posted by apresmidi, 03-28-2005, 07:34 PM
209.152.164.35 is down again for severals hours after some lucky uptime.
Posted by PP Host, 03-28-2005, 07:49 PM
My VPS is back about 2 hours now - after 72 hours down It is so slow - I wouldn't use it Is this the way its going to be?
Posted by ciocan, 03-28-2005, 07:50 PM
I suppose that is more than 1 person who working at vps restoring. Mike, please tell me that you work on this issue untill all the vps clients are restored. I think your daytime is 18:48 (my time is 2:48 AM and at 8AM i have many angry clients that will yell at me
Posted by Afro Boy, 03-28-2005, 07:51 PM
By the sounds of it they're overloading the servers. Let's hope it's not permanently. Af.
Posted by lomox, 03-28-2005, 07:51 PM
I've learned my lesson here, first thing is to move to another so called reliable host (which Dinix was, may they RIP). Secondly, I'm looking for a backup DNS server, know of any good ones? Does it make a difference if the backup is secondary or tertiary?
Posted by Monkeyshack, 03-28-2005, 07:52 PM
Mike why is it taking so long... the accounts are already on the servers. Are you restoring the sites from a backup????? and if so how come?
Posted by Afro Boy, 03-28-2005, 07:56 PM
From the sounds of it there was a major fault with a server(s). They're restoring it from backup onto new machine. Mike, is this correct? Af
Posted by blitzlight, 03-28-2005, 07:56 PM
PP Host ... mine is up since 30 hours ago ... and as you experienced it, it is very very very slow ... WHP says it will getting better after a while ... However, even after 30 hours, I still experience the same thing ... oh! you will also receive bunch of emails at regular rate, saying that the servers (httpd, imapd, mysqld, etc) are failing, and restarted automagically. even when the server is up, it's not the end of your agony ... you still have to deal with very slow performance to the point that it is not usable/timing out ...
Posted by mgold, 03-28-2005, 08:06 PM
Everyone who is now up, please do give it time to return to normal speeds. I do understand that things are running slow now. I have spoken to a few and said that after restarting apache that speed was much better, thank you.
Posted by DGI, 03-28-2005, 08:10 PM
All I could get out of Livechat was that they are not doing a FSCK. I tried to push for more info (so I could advise my customers intelligently) and after a long pause I got "Chat session has ended" Egads. You're losing me here, Mike.
Posted by blitzlight, 03-28-2005, 08:11 PM
not only apache though ... even SSH telnet is so slow, I have to wait for around 30 secs to wait for the login: prompt ... after keying in the password, I have to wait for at least another 30 secs I'm probably ignorant, but I don't understand how "time" can resolve and help it to return to normal speed. Are you running somesort of cache server in the network? and when enough stuff in the cache, it will run faster? SSH session is interactive and can't be cached.
Posted by clotyc, 03-28-2005, 08:15 PM
migrating vps's is alot of activity.. plus everyone that comes online I'm sure is hammering their servers.. backups etc.. I do advise everyone that IS up just to chill untill all migrations are complete..Then you will probably see better performance than before, due to better hardware.. - a former dinix tech (years back)
Posted by lomox, 03-28-2005, 08:16 PM
From Live Chat : WHP Sales2: Ok someone will contact you in 2 minutes ....time passed..... ME : the 2 minutes you said is about an hour ago... Chat session closed. An hour and half passed... a person called : The server is being restored and you will be up shortly (what's new?) ME : BTW, why did you call? My account was up 4 hours ago! ME : What really happened since Friday? Support : I really don't know, I'm just a helper here, there will be a press release to explain it all. (Oh great, now that will heal my relationship with my clients) ME : I just hope that it stay up. Support : It won't go down.... (Now I'm worried) Obviously they don't know what they are doing, and plus they need a new clock. Good luck to those still suffering...
Posted by ubuzz, 03-28-2005, 08:16 PM
What does time have to do with it?? When WHP finally got my VPS back (about 1 hour ago) it was slower than dirt and still is. I have moved all of my domains to ServInt anyway and it rocks!
Posted by geego44, 03-28-2005, 08:20 PM
Mike I did that reboot of apache and it is a little faster but I am still not receiving emaisl that have been sent to all the websites. The only thing that comes seems to be some kind of spam in some other language. How do we fix our emails?
Posted by ubuzz, 03-28-2005, 08:22 PM
Do you know for a fact they are migrating to better hardware?
Posted by DGI, 03-28-2005, 08:25 PM
What worries me most is that I was up for about 36 hours and now I'm down again for 4 already. I look wonderful after advising clients that the move was complete and all is back to normal. Now it's as if we disappeared off the face of the earth again.
Posted by lomox, 03-28-2005, 08:26 PM
That is also what the tech support told me...
Posted by basil_brush, 03-28-2005, 08:30 PM
grrr now a lot of my pages have dissapeared from the google index. It's not bad enough that they cost me income for 2-3 days now it is possibly weeks!
Posted by robster69, 03-28-2005, 08:32 PM
I can't even imagine the financial loss from all the businesses that are down. No doubt some may have to fold after they get sued or lose most of their clients.
Posted by Monkeyshack, 03-28-2005, 08:33 PM
Highly doubtful. When I see it I will believe it. If this is the case then they could have moved all the VPS to the new hardware before moving the entire server.
Posted by Jay Suds, 03-28-2005, 08:38 PM
From a technical perspective, there are a number of possibilities as to why giving things "time" may help. The first that comes to mind is that the underlying disk sub system on the VPS servers is doing a RAID rebuild, due to improper shutdown, reboot, or even a drive failure. During such rebuilds, quite a bit of I/O is dedicated to the task of rebuilding the array. Enough that it would practically make a shared hosting server, or the VPSs attached to said RAID array practically useless. Add to the rebuild, the fact that servers will likely be getting higher than average traffic simply due to the fact that they have been down for days, and you get a situation where the server is "up" in the most basis sense, but not good for anything. A second reason is that they could have poorly engineered the topology of their network - there may be some bottlenecks right now. This may be particuarly true if a number of people are offloading their entire site / VPS to different providers. In this scenario were true, they may plan on imeplementing some network upgrades soon, or they may be expect to see traffic utilization rates decrease as people finish moving their data off site. This could also particularly be true if a single VPS server only had a 100Mb/sec uplink to the network. If you have 20-30 people sharing the 100Mb/sec pipe, and they are all trying to cram data out of the same shared pipe as quickly as possible, you are going to have issues at the network layer. A third reason, which I touched upon in reason one, is that the servers may be up and running fine, but they could just be getting hit extremely hard due to the fact that they've been down so long. Now that they are up, people want them to work IMMEDIATELY, so they begin trying to check email, upload, download, ftp, ssh, etc, etc, etc more than they would over the course of a typical day. And because you have many VPSs to one set of disks, you again have a situation where the disk I/O simply cannot meet demand. Beyond that, I also get the impression that they may be moving VPSs to and from servers, or restoring VPSs from crashed servers - and they are probably restoring them onto VPS servers that are funtional. The file restoration process would create additional burden on the I/O system of a VPS server that is already stressed from potential RAID rebuilds and out of the ordindary usage. Of course, I don't have any first hand knowledge about what's really going on at WHP, so please do understand that my scenarios above are possabilities, nothing more, nothing less. They are, however, based on 8+ years experience in hosting.
Posted by robster69, 03-28-2005, 08:40 PM
If someone knows corporate details, could you post here? (such as Chairman, board members, state of incorporation, etc.) I show Alex Katser is president, but that may be outdated info.
Posted by Afro Boy, 03-28-2005, 08:40 PM
Give us a status update Mike. Where are they up to on your list? What's going on over there? The longer you keep trying to blind us the harder it is going to become for you to keep a job with a company that will surely fold under all the pressure and payback claims lodged against it. Af.
Posted by SeeServers, 03-28-2005, 08:42 PM
23 pages till its the grand 100. (Im thinking Managed.com or Angel Networkz is the new Rackspace next to these guys...)
Posted by blitzlight, 03-28-2005, 08:48 PM
It makes perfect sense Jay. Thanks!!! I like your straight-talk and plain-language style of explaining the possibilities. now at least I can tell my customers the possibilities as why it is soooo slow. Often times, I can't explain to my clients
Posted by Jay Suds, 03-28-2005, 08:53 PM
Here's what I got from the NJ Secretary of State (not a whole lot, and it cost me $5 too) Status Report For: WEBHOST PLUS, INC. Business Name: WEBHOST PLUS, INC. Report Date: 03/28/2005 Business ID Number: 0100735769 Transaction Number: Sequence: 726351: 1 -------------------------------------------------------------------------------- Business Type: DOMESTIC PROFIT CORPORATION Status: ACTIVE -------------------------------------------------------------------------------- Filing Date: 02/19/1998 Home Jurisdiction: NJ Status Change Date: Stock Amount: 200 DOR Suspension Start Date: DOR Suspension End Date: Tax Suspension Start Date: Tax Suspension End Date: Annual Report Month: 4 Last Annual Report Filed: 04/27/2004 For Last Annual Report Paid Year: 2002 -------------------------------------------------------------------------------- Incorporator: ALL STATE INTERNATIONAL INC Agent: KARINA GRADUS ESQ Agent Address: 9 NET AVENUE MEADOWLANDS PLAZA EAST RUTHERFORD, NJ 07073 Office Address Status: Deliverable Main Business Address: 119 HUDSON COVE EDGEWATER, NJ 07020 Principal Business Address: 119 HUDSON COVE EDGEWATER, NJ 07020 I googled their registered agent, and this is what I got back: http://cobrands.contracts.findlaw.co...99.10.01.html. Perhaps it is coincidence that the same lawyer represents both WebHost Plus (located at 100 Meadowlands Parkway) and represented the now defuncted 9NetAve, and they were located at 110 Meadlands Parkway. Last edited by Jay Suds; 03-28-2005 at 09:04 PM.
Posted by Afro Boy, 03-28-2005, 08:55 PM
I've found it incredibly difficult to find any information on the company. Not even the staff I speak to know who the owner is. Is that a normal in America? It certainly isn't here in Australia. Cheers, Af.
Posted by Jay Suds, 03-28-2005, 09:06 PM
Oh - and for those of you have never got the WHP notice, perhaps it is because they are listed in Spews! It is probably only a matter of time until the Dinix IP space gets listed because it is now WHP IP space. http://spews.org/html/S2766.html
Posted by LJ Host, 03-28-2005, 09:08 PM
Just an FYI for eveyone as to what to expect. I have a VPS that was one of the very first (if not the first) that came up. It was at about 2:20 cst on Sun AM. Since then I have had loads ranging from 10-25 with constant service reboots. Then in the last hour it has finally started to settle and I'm seeing more reasonable loads that are between just below 1 and not above 3. And it got actually was higher today than yesterday but I'm guessing that is because many people were backing up / migrating today. On sunday my loads were in the 5-10 range then today up to 25 and now calming down. So hopefully there is light at the end of the tunnel for everyone.... eventually.
Posted by Afro Boy, 03-28-2005, 09:09 PM
The light at the end of the tunnel is to move to a host that treasures it's clients. A host very unlike webhostplus.com Af.
Posted by robster69, 03-28-2005, 09:10 PM
It's not "normal" but can be done. Especially if doing business with a company from a state like Nevada where identity can be concealed or masked through a trust. You should always be suspicious when the information is not readily available. Companies that "build & dump" to garner windfalls for the stockholders or owners from the sale of the company, or have questionable business practices, will be ones that hide the decision makers. The fact that a company has been in business for any length of time has little to do with it, as this strategy decision can be a 5-year or 10-year plan. Thanks Jay for the info. I'll split the cost if you like
Posted by DGI, 03-28-2005, 09:10 PM
Any update Mike? Down 35 hours, up 32 hours, now down 6 hours and counting....
Posted by dhester, 03-28-2005, 09:11 PM
I'm jumping ship. I just can't take it anymore. Just set up an VPS account with ServInt. I just hope I can eventually access my data on my old DINIX account ( if it ever gets online ). I've lost all my major clients b/c of this screw-up so I don't have to worry about moving those..... Thanks a lot WHP
Posted by robster69, 03-28-2005, 09:16 PM
See? There is good news! You don't have to worry about those pesky customers, and you don't have much data to move to another server. Think of all the free time you'll have.
Posted by robster69, 03-28-2005, 09:19 PM
If you haven't noticed, Mike is gone for the day. Hey, you can only work so much. This problem will be there tomorrow, and I'm sure he'll pick up where he left off. A note for Mike tomorrow... Can you post your current IP list so we can check again? Thanks.
Posted by clotyc, 03-28-2005, 09:25 PM
Any servint folk out there? If you order now.. how soon till your vps is active? My patience is on a thread. I'm tired of answering my cell phone giving excuses. 209.152.166.251 southern-digital.com
Posted by robster69, 03-28-2005, 09:26 PM
Hopefully in your idle time you are: filling out reviews at all the hosting referral services, filling out a complaint with the BBB, posting to any forum having to do with hosting. Doing something is at least keeping me from blowing a gasket here. Plus a valium and a beer helps.
Posted by Project X, 03-28-2005, 09:27 PM
yup, i posted that earlier. i couldnt believe it when i saw it. one has to wonder why alex brecher would sell out to such a cheezy company. the money must have been really good.
Posted by robster69, 03-28-2005, 09:29 PM
My ServInt account was up within the hour. They were very responsive and helpful. If you have multiple VPS's or servers, speak with Christian Dawson and he might swing you a deal.
Posted by dhester, 03-28-2005, 09:31 PM
Good one! We might as well laugh about it. Crying won't bring my customers back I don't blame them for leaving after such a long outage. If you're running a online business you just can't afford it. Just for the record, my experience with DINIX and the DINIX staff was excellent. The problems all started with the WHP merge. I'll let you guys know how my ServInt setup goes. Hopefully I can get everything up and running without a lot of problems...
Posted by mr.ridiculous, 03-28-2005, 09:34 PM
Just curious, but why is everyone jumping to servint? Are they a good choice (in the general opinion?). I am too stressed to spend time doing alot of comparison shopping and searching at this point. I just need a server that is running and can be counted on.
Posted by ubuzz, 03-28-2005, 09:40 PM
ServInt set my VPS up in less than an hour this morning. They were awesome.
Posted by layer0, 03-28-2005, 09:41 PM
I have used ServInt for almost a year now - EXCELLENT SERVICE. A) World Class Support B) Very fast network with improved redundancy C) The company is basically considers their employees and customer all one big family. You will see this illustrated on the VPS forums. They have a 24x7 NOC so you will probably get the VPS setup in a few hours.
Posted by robster69, 03-28-2005, 09:42 PM
I did a lot of research when I first smelled a rat with this deal. ServInt came to the top of the list. Overall their customers are happy, so I though it was fairly comparable to Dinix. I asked the guys at Way to the Web (http://www.configserver.com/), and they also recommended ServInt. So I signed up for one month as a trial. I got quick, helpful responses to issues. So far, my opinion is they are a decent replacement for Dinix. Hopefully, it will save you the time of researching all the companies. BTW, the guys at Way to the Web can help with cPanel issues. Since I don't have the spare time, I'm having them secure my VPS's.
Posted by ubuzz, 03-28-2005, 09:43 PM
When I joined Dinix last year it was a toss up between Dinix and ServInt. I went with Dinix because they were local to me (Atlanta). ServInt seems to have a great reputation and their customers are happy. Mike
Posted by mr.ridiculous, 03-28-2005, 09:58 PM
Thanks for the info on Servint. Much appreciated!
Posted by sightz, 03-28-2005, 10:07 PM
Although my business has not been subjected to the idioacy of this Dinix/WHP fiasco, I have been watching with interest and have read every message in this very sad thread. The recurring thought I have which hasn't been brought up yet is this: If you can only afford a VPS, or are buying from a reseller and not the datacentre itself, you are not ready to be hosting commercial website clients. A VPS gives you a tiny sliver of a server that may have hundreds or thousands of other sites on it. As we have seen here, you get 3, 5, or 10 people running a "get me the heck out of here" backup and the load on your VPS server goes ballistic. With a VPS you have no control over what all those other root accounts are doing. Think about it - would you be comfortable sharing your desktop computer with 10 to 100 other strangers? Then why is it OK to do that with the computer that is your business?!? Even if you have a dedicated, why are you buying from a reseller instead of from the datacentre itself? Does that extra layer between you and the 'real' tech support benefit you somehow? Has the $20 to $50 you save per month been worthwhile this weekend? What was it worth to miss the entire Easter weekend with your family? If you are serious about web hosting and also enjoy sleeping at night, there is no reason in the world why you should not have your own server at a respected DC, over which you have complete control. You can get dedicateds with similar specs to VPS's starting at $69 a month. If you can't afford that you are not really running a business, are you? I'm not here to recommend a specific DC over another, but if you are part of the 'web hosting pyramid scheme' that is the reseller world, you will at some point enjoy a weekend like these poor souls. if you can't handle the heat of running your own server, get out of my kitchen. You're making us all look bad.
Posted by blitzlight, 03-28-2005, 10:10 PM
The bigger problem for me is to get the data out of dinix. Dinix/WHP server is constantly up/down
Posted by yawho?, 03-28-2005, 10:17 PM
Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/tmp/mysql.sock' (111) in /home/XXXXX/public_html/includes/open_db.php on line 3 Can't connect to local MySQL server through socket '/var/tmp/mysql.sock' (111) WTF. I cannot connect to any of my sites that connect to a mysql db.
Posted by yawho?, 03-28-2005, 10:20 PM
eximstats failed @ Mon Mar 28 18:04:19 2005. A restart was attempted automagicly. mysql failed @ Mon Mar 28 17:55:03 2005. A restart was attempted automagicly. . . . And now it's working.
Posted by robster69, 03-28-2005, 10:21 PM
sightz, your post is so idiotic I hate to even rebut it. You don't know what state of development these people's businesses are in, nor the circumstances. VPS's make a lot of sense in some cases. I have both, and use VPS's for redundancy, backups, and for some clients who want to test the waters with "running their own show". This situation is extraordinary - not the norm, and clearly unfortunate. Not many small companies jump out the gate with full dedicated servers. Fortunately I can afford several in a Los Angeles data center, but even the datacenter-direct approach has it's issues. I actually have had more technical problems with datacenters than with the VPS's (when they were at Dinix). If you want to beat people over the head with your "superiority" complex, please do it somewhere else.
Posted by mr.ridiculous, 03-28-2005, 10:24 PM
Sightz, you sound like I did when I first learned how to setup my own box. Grow up.
Posted by adrianus, 03-28-2005, 10:26 PM
Attn Mike Gold My VPS is still down 209.152.166.23 209.152.166.24 Adrianus Bratanata
Posted by BirdBrained, 03-28-2005, 10:29 PM
And what about those who aren't even IN the hosting business? Am I supposed to run my own server, too? If your business hasn't been affected by this, then nobody wants to hear your .02. You and WHP are what's making "you all" look bad.
Posted by geego44, 03-28-2005, 10:29 PM
WHM takes forever to go to each screen, like almost a minute. Still no emails and still failed services. Anybody else experiencing the same thing?
Posted by robster69, 03-28-2005, 10:32 PM
Mike, I see you're back online. Could you give us an update? Thanks
Posted by Kevin2001, 03-28-2005, 10:39 PM
I would have to ditto this... I've only been with Servint since February and so far it's been great! O, and my Dinix account is still down!!
Posted by dhester, 03-28-2005, 10:42 PM
My VPS is still down Mike name: Darren Hester domain: pixelperfectdigital.com primary ip: 209.152.162.41 secondary: 209.152.162.42 Just wanted to be sure I'm still on your list...
Posted by Joshua, 03-28-2005, 10:53 PM
Ah! I knew something was up here... 9NetAve (bought by XO) = 3wcorp = DataPeer = WebHostPlus = Avoid like the plague See http://www.webhostingtalk.com/showth...readid=152253. As for 100/110 Meadowlands Parkway in Secaucus, that's a datacenter and office space complex - XO used to have a datacenter there, but closed that last year (and moved/closed/collapsed 9NetAve). InterServer.net, VDI, and American Datacenter all have space in 110B Meadowlands Pkwy. Now it seems that WHP is moving into the old DataPeer space. DataPeer went Chapter 7, and that resulted in their signage being left on 2115 Linwood Ave... It'll be an easy building to find, especially from the turnpike extension. Maybe Mike Gold or Carl should come here and post some details about the connection between WHP and Datapeer.
Posted by rmsilver7, 03-28-2005, 10:59 PM
MIKE GOLD (or anyone else from WHP)- I was on the first list of supposed VPS's that were suppose to be up this morning by 10am PST. As of 6:38pm PST I am still down and to my knowlege I have not been up once. I have called numerous times, left my name, phone number, business name and IP's. I have sent emails and gotten them bounced back. I have been TRYING to be paitent with you guys, I know that stuff happens with computers, but c'mon, I NEED SOMETHING! Please, send me an email or give me a call just let me know what is going on, I dont care if you tell me it is going to be another day, I just want to see some effort on your end to show that you are trying. Thank You, ~Riika Magnus Silver-Logic Web Services IP: 209.152.161.117 209.152.161.118 riikam@gmail.com VPS 200 (4-processor edition)
Posted by croakingtoad, 03-28-2005, 10:59 PM
I've posted this many times Mr. Gold, but I'm still down and not on your lists: Name: Mearis Martin Primary IP: 209.152.167.153 Secondary IP: 209.152.167.154 Domain: croakingtoad.com
Posted by Afro Boy, 03-28-2005, 11:14 PM
I'm with Riika Magnus on this. You mentioned publically that I too was on that first list. Why is it taking so long? What on earth could possibly be going on over there? The DINIX techs are genious in my mine so what could possibly be holding them up? Af.
Posted by Project X, 03-28-2005, 11:14 PM
omg, this is just terrible! ive seen you post over and over again...
Posted by croakingtoad, 03-28-2005, 11:16 PM
Yes, you're right about that...and the untold number of online chats, phone messages...
Posted by Project X, 03-28-2005, 11:33 PM
do you have any backups at all? maybe i can give you some of my space?? at this point, it wouldnt be the worst thing that can happen to you. this is just terrible!
Posted by clotyc, 03-28-2005, 11:38 PM
Yes, WHP... at least to those of us, that are down with backups.. Give us a clean whm... some of us can get all our clients back up on new name servers till we get our old ip's back...
Posted by Monkeyshack, 03-28-2005, 11:56 PM
la la la still down.....
Posted by robster69, 03-28-2005, 11:56 PM
Any of you that are still offline need to face the fact that you will not be up today, or tomorrow, if ever. Call it a loss and start over with your backups at another company. Joshua... very interesting information. Good detective work. I'll bet money that these people are connected. I think this goes down as one of the biggest debacles for hosting in recent history.
Posted by Project X, 03-28-2005, 11:59 PM
thats odd. wasnt alex brecher with XO before?
Posted by clotyc, 03-29-2005, 12:09 AM
Thank you!!! Sites are back up! I will have patience, if they don't go down again and we get 3-6 months comp.
Posted by SeeServers, 03-29-2005, 12:17 AM
I hope your joking.... Your going to stick with scum of the earth after what you have been put through? (some people have no brains.. it's just sad, reality just doesnt shine in some peoples direction)
Posted by Afro Boy, 03-29-2005, 12:22 AM
Latest message from the phone staff at WHP: 40 accounts left to go. They are working on restoring them one by one. God help these people once the servers are back alive cos they've got some running to do. C.
Posted by ciocan, 03-29-2005, 12:31 AM
Hello 209.152.163.131 is still down ... 74hrs downtime and counting ... Radu Ciocan
Posted by robster69, 03-29-2005, 12:35 AM
Don't get your hopes up. You compensation will be per diem, to a maximum of 1 free month (based on your SLA).
Posted by croakingtoad, 03-29-2005, 12:35 AM
Afro: what number are you calling? Can you PM it to me? All I can get is their answering service and they're as in the dark as we are.. I'd like to know whether I'm on the proverbial list yet or not...
Posted by nettigritty, 03-29-2005, 12:35 AM
this is outrageous. i am sure there are many more than 40 down even now.
Posted by Project X, 03-29-2005, 12:43 AM
the thing is, when dealing with SLAs, is that no one here agreed to be a whp client. these people have an agreement with dinix. and this aint no merger, this is a buy out.
Posted by mlindi, 03-29-2005, 12:51 AM
Hmmmmph. I thought they 'moved into the old datapeer DC' From the above, it looks like they've been there all along and are, in fact, the old datapeer. Alex Katsev changes company names more frequently than most of us shower. Why is that?
Posted by Afro Boy, 03-29-2005, 12:54 AM
I'm just calling their normal line, the only number I have: +1 277 461 8758. The staff there have been denied forwarding call access to any other extensions (e.g. MGold / CRudel). They do get updates albeit incredibly rarely and are prett much left in the cold. At least that part of their communications plan is well managed. Avoid the heat by giving the frontline no information. In my recent discussions with my barrister here in Australia and an attorney in the US, we will need to look at potentially suing both DINIX & WHP for this disaster. As another poster said a while ago, also look to get directly to the people in this company. They can tend to hide behind the corporation banner but there are individuals responsible for this. Af.
Posted by uae4ever, 03-29-2005, 12:56 AM
Still down Name: Abdulrahim Abdullah Primary IP: 209.152.169.169 Secondary IP: 209.152.169.170 Domain: uae4ever.com ( day 6 )
Posted by Afro Boy, 03-29-2005, 12:58 AM
I wonder if this is the same Alex Katsev?
Posted by Toe, 03-29-2005, 01:00 AM
Wow. Just... wow. I bailed on Dinix in mid-Feb. I was already looking for a new host when the merger was announced. Looks like I got off this sinking ship just in time! I feel for you guys stuck in there. If any of you are interested, I moved over to Steadfast Networks. Obviously I haven't been there long enough to give a long-term report, but so far they've been great to work with.
Posted by whitehat, 03-29-2005, 01:19 AM
In a fascinating twist, it seems WHP wants to sue some people here. From a satisfied Dinix/WHP client in the Dinix forum (about 2/3's of the way down) : Like I said, fascinating. Almost has me speechless. ..... just shaking my head for now....
Posted by Afro Boy, 03-29-2005, 01:38 AM
I wish they would focus solely on getting the remaining clients back online instead of planning a lawsuit. I'm sure all of that can wait and come later. This whole situation is making me physically sick. Af.
Posted by jennifer2, 03-29-2005, 01:40 AM
you must be kidding me. I am a dedicated server client and I am having big issues. sure the server is up.........again.. but for how long? We are trying to move off of the server to the new one I purchased. however, it is so painfully slow.. didnt get better at all during today, that we cannot transfer the material. There are a ton of clients that are having this huge problem with speed. Transfering at 5kb/sec is not acceptable! Just because you put a server online doenst mean that it works and things are fine! WHP needs to wake up and take care of us at least long enough to get away from them!!!
Posted by SeeServers, 03-29-2005, 01:42 AM
whats the reason going to be in lawsuit? "This person made false staments about our company causing everyone to hate us, it also made us 3-4 days late on bringing everyone online as this lie deeply physicly hurt us. They are the true reason we suck and dont know how t move data, they wiped out our brain cells." -Dinix WHP
Posted by Afro Boy, 03-29-2005, 01:49 AM
Wiped out? I don't think they were born with any brain cells to begin with.
Posted by mlindi, 03-29-2005, 01:53 AM
IIRC, it was their own support operator that said there was rumored to have been a fender bender. That's back on page 20 or so. That's all academic at this point. It's apparent that they've gotten through the majority of the machines and still have a troublesome two or three. I'm sure it's just as frustrating for them as it is for anyone who is still down. I imagine that *everyone* is a little testy due to lack of sleep. Let's not play with matches around the gas pumps.
Posted by mlindi, 03-29-2005, 01:56 AM
Further proof that reality is for those who can't handle drugs.
Posted by mr.ridiculous, 03-29-2005, 01:57 AM
Well said.
Posted by rmsilver7, 03-29-2005, 02:34 AM
I am still not up, IP: 209.152.161.117/118, down now 75 hours, still no word from anyone. ~Riika
Posted by NM100, 03-29-2005, 02:48 AM
My server is up but non functional bacause of 100% usage in vzfs This is the biggest outage we ever had...
Posted by speed2222, 03-29-2005, 02:53 AM
209.152.169.199 and.200 still down last name = BAI
Posted by FrediR, 03-29-2005, 03:12 AM
Beside us began the workday. This is a third workday in this week. My server does not work and I get the claim from my client. This is my last request! Michael ! Please ! 209.152.164.55 209.152.164.56 209.152.165.40
Posted by ozphoto, 03-29-2005, 03:18 AM
Our VPS is up but useless because the machine is diskbound using all it's swap. We have rung Webhostplus and Dinix numbers and all we have been told is that an announcement will be made in coming days. This seems to be a debacle of massive proportion. Has anyone got any news that would make me think our sites are safe ? Or will Webhostplus cut us all loose and leave us high and dry ?
Posted by Afro Boy, 03-29-2005, 03:29 AM
Hi ozphoto. When did your VPS come alive again? You in Australia? Mine is still down and I was apparently in the 'first group' to be restored. Af.
Posted by JenniH, 03-29-2005, 03:33 AM
Our VPS is still down. I just don't believe it!
Posted by uae4ever, 03-29-2005, 04:11 AM
me too 209.152.169.169
Posted by Afro Boy, 03-29-2005, 04:23 AM
me three (for the hundreth time!) 209.152.168.63 Af.
Posted by ozphoto, 03-29-2005, 04:27 AM
Yeah I am in Melbourne. 6:25pm up 2 days, 31 min, 4 users, load average: 9.26, 8.36, 8.26 118 processes: 114 sleeping, 1 running, 2 zombie, 1 stopped CPU0 states: 0.1% user, 0.0% system, 0.0% nice, 99.4% idle CPU1 states: 0.1% user, 0.4% system, 0.0% nice, 99.1% idle CPU2 states: 0.0% user, 0.3% system, 0.0% nice, 99.2% idle CPU3 states: 0.0% user, 0.3% system, 0.0% nice, 99.2% idle Mem: 4005568K av, 3998264K used, 7304K free, 0K shrd, 200876K buff Swap: 4192912K av, 3597208K used, 595704K free 855368K cached been up 2 days but unusable. I wish someone would give us some real news.
Posted by ciocan, 03-29-2005, 04:28 AM
209.152.163.131 is still down
Posted by HenryJ, 03-29-2005, 04:54 AM
209.152.181.104 209.152.181.104 209.152.181.104 209.152.181.104 209.152.181.104 MY SERVER IS STILL DOWN, AND IT IS ALREADY 82 HOURS NOW WITH THE DOWNTIME
Posted by Afro Boy, 03-29-2005, 05:11 AM
Doesn't look like there's been any activity there at all lately. I've had a friend ping scan the IP range and things are pretty much consistent. .168.0 - .168.255 fluctuates between 90 & 92 live responses and has done so for the last 1.5 hours. Looks like everyone's gone to sleep. Hope they get plenty of rest so they can fix this ****up in the morning. Can anyone else confirm any activity? Af
Posted by JenniH, 03-29-2005, 05:12 AM
In the last 48 hours we have sent 20 odd emails, at least 6 posts on their forum, tried to 'chat' several times, and posted here at least 6 times. We have had no response other than the automatic stuff. Chat promised sincerely that 209.152.169.79 would be up in 2 hours. We are now on 18, and it's still down. I have the transcript. How long is this noghtmare going to last? 209.152.169.79
Posted by Afro Boy, 03-29-2005, 05:41 AM
Although it wont bring your servers back online, I sincerely hope people do register their complaint at the Better Business Bureau: http://complaint.bbb.org WHP Details here Af.
Posted by jasonstx, 03-29-2005, 05:44 AM
Their answering service did say that after about the 17 hour mark that there was a small fender bender and that they had to physically check all the servers for damage before continuing on the drive. They also stated that NO DAMAGE was done to any of the servers.
Posted by Customer98, 03-29-2005, 06:34 AM
That's because they have gone home to relax and have a good nights sleep. Another indication of what they think of you. If you don't give a to$$ about your customers, you don't worry. A decent person would be working like the clappers around the clock. You're dealing with WHP here though. And yes, DO complain to BBB, and DO talk to your lawyers. Pre-meditated actions such as not telling you of the outage until 48 hours before hand, and deliberately misleading you throughout about the length of outage: these things are actionable, whatever is in the small print of your agreement. Anyone traced the INDIVIDUALS who run/hide-behind this company yet? You will have much more success in 'communication' going directly to them rather than through the deliberately useless channels they provide officially. Of the many of you who are still down: are you seriously going to stay with this outfit after this? If you do, you probably deserve the bumpy ride which you will continue to have in the future. Don't let them get away with it!
Posted by ubuzz, 03-29-2005, 06:38 AM
All the more reason to be gettng out! I got out yesterday and I can now sleep at night. Mike
Posted by Afro Boy, 03-29-2005, 06:48 AM
I agree there's no way I'm staying with these idiots. I just need to clear my maxed out credit card and get a new VPS. That's the only reason I'm waiting at the moment. Clients wont pay whilst their server is down! Af.
Posted by adrianus, 03-29-2005, 07:07 AM
I already have a server waiting at PowerVPS, now I'm waiting for my acount at Dinix online so that I can transfer everything to the new server
Posted by dhester, 03-29-2005, 07:09 AM
Adrianus I'm in the same situation. New VPS ready with ServInt, but no files to transfer
Posted by adrianus, 03-29-2005, 07:16 AM
Wonder how many new customers Servint and PowerVPS got because of this situation?
Posted by Afro Boy, 03-29-2005, 07:22 AM
According to a guy I spoke to at ServInt, they're actually a bit slow at responding to calls there because of the number of new clients they're setting up. Af.
Posted by adrianus, 03-29-2005, 07:37 AM
Now it's almost morning again in US, Come on Webhostplus! Wake Up and Work!
Posted by ubuzz, 03-29-2005, 07:44 AM
I'm sure ServInt got several new clients... me included!! They set my VPS account up in less than an hour yesterday. Emails to support were answered and resolved in less than 10 minutes. Just sharing what my experiences were yesterday with ServInt. Mike
Posted by uae4ever, 03-29-2005, 07:45 AM
OoOh its morning again .. I`m fist my vps ip 209.152.169.169 my domain uae4ever.com my fist name Abdulrahim my last name Abdullah
Posted by geego44, 03-29-2005, 07:46 AM
We need to keep this forum going and actually starting another thread about WHP themsleves becuase this speaks volumes to their commitment and capacity to provide for their customers. Dont let them get off and treat other new unsuspecting customers the same way. Then we have to be on the watch for the old Dinix owners or anyone that had to do with them popping up as owners with new companies and let everyone beware..... They all knew that this was going to happen, they knew WHP was incapable or handling the situation but just didnt care as long as they were happy. Hypocrites and liars that is all they are and I hope we have all learned a lesson.....TRUST?????? What does that mean????????
Posted by aqi32, 03-29-2005, 07:49 AM
in the initial thread that lauren posted repeating the merger announcement i questioned the connection between whp and datapeer, and was told that they simply bought out their assetts after they filed chapter 7. I researched them and found many complaints about spam and then the datapeer botch up. Ordered my server pretty much straight away. so if this is true it would mean they have plenty of time to consult lawyers? Isn't it funny how someone out of the blue, a one post wonder, and sings their praises
Posted by aqi32, 03-29-2005, 07:52 AM
Adrianus is your server still not up!!!!!! jesus i feel sorry for you man, as you said it's fortunate you don't have paying customers sites who are down, i would guess that if had then they would no longer be cusotmers. So it would be almost 6 days down for you if i'm not wrong!
Posted by ubuzz, 03-29-2005, 08:01 AM
It's really sad to see that you guys are still dealing with this horrible deal today. I moved my sites yesterday. Even though WHP got my old VPS up yesterday around 5pm it has not been usable. The whole WHP/Dinix VPS system is slower than dirt.
Posted by timothygray, 03-29-2005, 08:03 AM
My VPS200 is still down (209.152.165.121). The three times I have called, I was told that someone would contact me. I have emailed the Dinix support team as well as the dinixmove@webhostplus.com account. I have sent an email to lennyg@webhostplus.com with my IP. I have not heard anything at all. Yesterday, when I called, the customer service rep told me that the migration was on schedule - what?! I need to get my server functioning again. I've already missed a critical deadline because of this, and my clients have been without email and web service for almost 80 hours now. Will someone please contact me? Timothy Gray (209.152.165.121)
Posted by robster69, 03-29-2005, 08:14 AM
I speculate that the remaining accounts are considered "acceptable losses". Most of their important customers (dedicated servers) are online and still with them. I think its reasonable to assume that no one is at WHP working on restoring these VPS's at this time.
Posted by geego44, 03-29-2005, 08:15 AM
ubuzz Please dont get too excited, becuase when Dinix started, they answered every call and responded to every email in minutes plus they had online chat support, then chat support stopped, then phone support was an impossibility then email support started slowing down then they threw us in the dump in New Jersey. Just beware and remember that you are the only person looking out for you.
Posted by JenniH, 03-29-2005, 08:22 AM
Still down here. I have evolved from disappointment, through to being annoyed, then angry, then shocked at the whole episode. Now I am just disgusted.
Posted by aqi32, 03-29-2005, 08:24 AM
whp will never tell us how many clients they have lost because of this disaster, i wonder if servint and powervps would tell us how many dinix refugess they have ( a rough figure would do)
Posted by geego44, 03-29-2005, 08:27 AM
Probably someone here who understands this forum thingy better than me should start a forum with companies that have merged and owners that have just crossed over so that we can have a database to know who the tricksters are. These folks are just playing everyone like the folks that are selling the promo stuff on tv. The thing is they eventually get caught but these hopsting companies keep going on and on. They just got millions back from that Florida guy that was tricking people our of their money. Something like that must happen to some of these hosting folks.
Posted by aqi32, 03-29-2005, 08:27 AM
still down also!! 4 days is it for you? they don't seem to be doing anything at the moment, i havent seen anyone say they've come up recently.
Posted by timothygray, 03-29-2005, 08:30 AM
Did they get to the point where they said "Good enough", let's all go home and get some sleep? What's going on? Is there the chance that they have no intention of restoring certain servers because it's not worth it for them or something? Why has there been absolutely zero communication from them?! This is ridiculous!
Posted by croakingtoad, 03-29-2005, 08:30 AM
Still down: croakingtoad.com 209.152.167.153 Mearis Martin
Posted by adrianus, 03-29-2005, 08:57 AM
To Mike Gold or whoever at Webhostplus, My VPS has been down for more than 6 days! Please do something! IP 209.152.166.23 209.152.166.24 Adrianus Bratanata
Posted by dhester, 03-29-2005, 09:04 AM
Still Down: Darren Hester pixelperfectdigital.com 209.152.162.41 209.152.162.42 The least WHP could do is give us updates from time to time
Posted by Emirys, 03-29-2005, 09:08 AM
This is true! Few hours before The Great Dinix "transfer" i have bought a ServInt VPS and transfered everything in a couple of hours. Now I can see the number of ServInt's clients rising on their forum
Posted by Emirys, 03-29-2005, 09:10 AM
Lolz... They don't care anymore of their clients! Neither their clients won't care for more...
Posted by dhester, 03-29-2005, 09:11 AM
From the WHP "About Us" page: "Unsurpassed Client Care and Support We consider our clients to be valued partners and we will work to ensure the utmost quality of service and complete satisfaction by providing an advanced on-line trouble ticket system and a dedicated Technical Support staff ready to meet any needs at any time . " Um... I'm ready to have my needs met please....
Posted by Project X, 03-29-2005, 09:19 AM
i just woke up it is 716am here in minneapolis i had hoped this would have been cleared up by now but when i hard about the damaged rack and the 4 nodes shot, i knew that this was the only thing that could make sense about what is going on. for those fo you here who are publicly stating that you are leaving, i would almost guarantee by making statements like that, they are going to "forget you ever existed". if you know what i mean. sure, those guys can not stay awake for 5 days any more than we can, but they should have had extra staff provisioned for this.
Posted by Cure, 03-29-2005, 09:31 AM
Can ServInt handle all this new servers? I don't want to go to another "overload" server...
Posted by lomox, 03-29-2005, 09:34 AM
true, it does not help, but I'm leaving!! No, they could at least separate the team into shifts, instead of what it feels like being idle right now, and every night previously. You think there was enough planning in the first place for this move? Obviously not, let alone the provision.
Posted by JenniH, 03-29-2005, 09:50 AM
STILL down! Words, for once, escape me. I've got most of our sites out though... just a few left to move. I could certainly do with quite a bit of the data that's still there though. For anyone looking for escape routes, the following are a handful of WHM/Cpanel VPS providers which have proven reliable to us: Servint RShosting Kualo Site5 The nightmare continues....
Posted by Project X, 03-29-2005, 09:53 AM
jenni i dont believe it... we have to stop meeting like this!
Posted by geego44, 03-29-2005, 10:00 AM
Can someone list the top ten hosts with their own datacenter that offers reasonably prices / good bandwidth / GOOD SUPPORT Small Dedicated and VPS using Linux and Cpanel
Posted by VinaGal, 03-29-2005, 10:01 AM
some of your websites are still down? amazing! i guess i'm one of the lucky ones
Posted by speed2222, 03-29-2005, 10:04 AM
I was wondering this too.. anyone from ServInt here?
Posted by speed2222, 03-29-2005, 10:07 AM
hmm.. I tried to register for the ServInt forums and got this. "Sorry, registration has been disabled by the administrator." what's the reasoning?
Posted by Project X, 03-29-2005, 10:08 AM
servint.com powersurge.net fastservers.net affordablehost.com
Posted by robster69, 03-29-2005, 10:11 AM
I got that too before my account was set up. It's a closed forum, so you have to be a customer.
Posted by croakingtoad, 03-29-2005, 10:11 AM
speed2222: You probably have to be a customer.
Posted by njak, 03-29-2005, 10:12 AM
My VPS 400 is still offline: IP: 209.152.169.11 Domain: www.nowwebsites.com Hunkar, Julie Since 4PM Friday - how many F***ing hours is that? I'm tired of counting.
Posted by MadHosting, 03-29-2005, 10:15 AM
your domain appears to be working njak
Posted by Monkeyshack, 03-29-2005, 10:17 AM
Time for a charge back... they cant expect to charge you on the 24th then go down the next day....
Posted by Project X, 03-29-2005, 10:18 AM
they actually charged you guys?? is it normal to be charged on the 24th or thereabouts? or is that an anniversary date?
Posted by croakingtoad, 03-29-2005, 10:19 AM
Still down: croakingtoad.com 209.152.167.153 Mearis Martin
Posted by Cure, 03-29-2005, 10:19 AM
of course it is working... he transfer domain
Posted by Monkeyshack, 03-29-2005, 10:20 AM
Not sure for everyone else but that is my date. They did prorate my first month way back when so I would assume its the same for everyone (24/25th).
Posted by uae4ever, 03-29-2005, 10:24 AM
ur vps is up http://www.nowwebsites.com/postinfo.html
Posted by basil_brush, 03-29-2005, 10:24 AM
www.nowwebsites.com and www.croakingtoad.com are both up for me... but there are no sites there. Just a few empty directories.
Posted by croakingtoad, 03-29-2005, 10:27 AM
I've transferred my domain croakingtoad.com to another server so I can try to contact my clients. Unfortunately my client database was stored on the affected VPS, however, my VPS under the domain "croakingtoad.com" is still down... croakingtoad.com 209.152.167.153 Mearis Martin
Posted by BirdBrained, 03-29-2005, 10:28 AM
STILL DOWN: 209.152.164.121 209.152.164.122 hawk-multimedia.com Hawkins
Posted by speed2222, 03-29-2005, 10:37 AM
ServInt versus Powervps.. discuss :x
Posted by Project X, 03-29-2005, 10:38 AM
yes this is true. their forums are for their clients only. when you sign up for an account, they send you the user name/password in the welcome email. nothing weird about it
Posted by Afro Boy, 03-29-2005, 10:40 AM
speed2222 there's is a seperate thread for that discussion already. Enjoy! Af.
Posted by tpetersen, 03-29-2005, 10:41 AM
So....is your name Carl or Mike Gold? TP
Posted by Afro Boy, 03-29-2005, 10:44 AM
They are two different people but on this forum they are using the same account. Apparently companies are only allowed one account on WHT. Af.
Posted by njak, 03-29-2005, 10:45 AM
That's because it's at ServInt now..... I'm still waiting for my VPS to get a few things off. Try the IP.
Posted by mlindi, 03-29-2005, 10:52 AM
Holy ShWow! This is still unresolved? I figured for sure that they would have stuff whizzing along by this morning after yesterday's progress. I am truly sorry for all of you folks who are still down. I am also sorry for preaching patience and understanding. There are limits, and those limits have certainly been stretched by this monkeycluster. The part that really floors me is the lack of any kind of information from WHP themselves. They rig for silent running, and then get angry when the rumor mill starts working overtime. A lot of this angst and frustration could so easily have been avoided. Again - sorry that you're still down after all this time. I feel like I just watched a bus go over a cliff.
Posted by speed2222, 03-29-2005, 10:54 AM
Thanks.
Posted by DensityHost, 03-29-2005, 10:55 AM
After this fiasco, WHP & Dinix's rep are going to be ruined. Im gonna be surprised if they even continue to get customers. A simple google search would bring them here. Their service & support has proven to be horrible. I have 3 VPS's with them and one dedicated. All of them are down, have been for 5 days. It's horrible.
Posted by Afro Boy, 03-29-2005, 11:03 AM
I don't think that worries them. They'll just close shop and start up again under another name. The WHP guys are crooks all the way. Lied to us for the last week and now continue to lie to us whilst laughing through their teeth. I'm with the other suggestion to start a new thread detailing the names and people involved in this fiasco so as to warn other unsuspecting clients. Af.
Posted by DensityHost, 03-29-2005, 11:05 AM
I used to have a decent company. A relaible name, relaiable services, good support & prices. After this fiasco, I lost so many customers currently that I already had to let one of our support staff go. This is just too much. One of my customers is probably going to sue me for a $2000 ad compaign that he bought for the launch of his website easter weekend (web traffic he bought for 3 days) and none was delivered.
Posted by jennifer2, 03-29-2005, 11:05 AM
fI got snapped at by mgold a little last night when i infered that there were still issues with the dedicated clients like myself. At least mine got up but was so slow it too all night to get the files off of it. They at WHP insist that ALL dedicated are UP and that they only had 2 VPS that were down. This was yesterday evening! Seems to be another lie to me.
Posted by Project X, 03-29-2005, 11:06 AM
i now wish i had pushed harder in advance when i knew this was going to happen. i just knew it! the whole thing stunk to high heaven and as i posted a while back, i had NOT heard good things about WHP. had it not been for several people implying that I'm full of it or saying that I'm just being negative, id have pushed a lot harder. what many of you dont understand is that a lot of people in this industry tell me things, because they know ill keep their names confidential. i pass along what i hear, because no one else will. in fact, i PMd a few people here well in advance and you know what i was told?? hahahahahahaha. thats what i was told. in any event, i am truly sorry for the people who are being ruined by this. i dont know what else to say. maybe some of you dont have money to move, if that is the case, i can try to help you if i can. even if it means me upgrading. sometimes we all need a little help. ill bet there are other box owners here who would help, although im surprised that no one else has come forward. either way, good luck and im sorry. Last edited by Project X; 03-29-2005 at 11:20 AM.
Posted by croakingtoad, 03-29-2005, 11:07 AM
How did you get to talk to him jennifer2?
Posted by DensityHost, 03-29-2005, 11:09 AM
mgold is a liar. In webhosting terms he is the new 'Chris Gentile" or "Timmy". I personally know of about 20 VPS's that are still down thru friends of other companies. I am sure their is MANY more.
Posted by lomox, 03-29-2005, 11:10 AM
I don't think it will be true because this is a member's only forum. i.e. you have to sign up first to see this. So maybe this discussion should continue in an open public forum.
Posted by DensityHost, 03-29-2005, 11:12 AM
I thought you only have to sign up to post, not view?
Posted by jennifer2, 03-29-2005, 11:14 AM
that was here in the forum yesterday about the time that he said only two vps were left down. I find this whole thing disgraceful. However, at this point I do not feel that WHP feels any shame at all. That would require a concience. The false promises have to stop. The lies have to stop. People like myself and so many of you are having our businesses ruined. I just lost another client this am because I couldnt get his site up last night as I planned. This is due to the horrible sluggish nature of the server they put online for me! I wish the best for all of you. We have moved to blacklotus and the server is fast and more importantly UP!!!
Posted by jennifer2, 03-29-2005, 11:16 AM
nope, you have to register to read it now too
Posted by mlindi, 03-29-2005, 11:18 AM
This thread is not viewable to non-members. It probably should be.
Posted by robster69, 03-29-2005, 11:20 AM
Good suggestion LaurenStephens. I am willing to help as well. If you legitimately can't handle the expense of starting a new VPS, I can offer some server space so you can at least get your business running again.
Posted by Project X, 03-29-2005, 11:21 AM
i would agree with that 100%
Posted by DensityHost, 03-29-2005, 11:23 AM
The thing is, I have files on multiple servers, as well as clients. Without the files, it would be useless to startup on a new server. Right now I, and tons of others, are in a giant pickle.
Posted by Monkeyshack, 03-29-2005, 11:24 AM
Mike, I want the most recent backup of my sites. My name is Corey Cortez you have my address on file. Put them on a CD and mail them to me. Can you verify that you even did those backups?
Posted by Project X, 03-29-2005, 11:24 AM
thank you SO MUCH! im over at servint, i can offer regular shared accounts or reseller accounts. ill give 3 months to get back on your feet. i dont really do hosting, so im not going to try and sell you a hosting plan. im sure when you get your own servint account, theyd assist with the move. anyone else want to donate some space temporarily???
Posted by Project X, 03-29-2005, 11:26 AM
there must be some copies of something somewhere. who designed the websites? try to pull them off of archive.org or from a google cache but you had better do it now before it is way too late. at the very very least, getting on another server will restore your email access. you can always put up some temp pages.
Posted by Project X, 03-29-2005, 11:29 AM
someone removed my posts from this thread! and the post of someone else who wanted to help! why would you do that?
Posted by DensityHost, 03-29-2005, 11:29 AM
my site is on another server right now just for email. I would say 90% of my client sites are all high-traffic database driven sites; moving is not the easieast thing in the world.
Posted by robster69, 03-29-2005, 11:36 AM
Pretty lame, huh?
Posted by Monkeyshack, 03-29-2005, 11:37 AM
I was willing to help, but I think it might be breaking the rules over here. What was the email address to the lawyer? Hey Mike about those backups???? Please respond.
Posted by mlindi, 03-29-2005, 11:44 AM
I suppose it could be construed to be shameless self-promotion - though that certainly was not the intent here. *sigh* true justice is not applied in black and white ....
Posted by robster69, 03-29-2005, 11:55 AM
well, I offered to help without promoting any company or service. I did not make a solicitation for business (VPS is not my business). Simply an offer to help a few affected by an unfortunate event that will leave many with large financial losses. Oddly, this thread is within the Advertising Forums.
Posted by geego44, 03-29-2005, 11:59 AM
hey folks, I dont think that we should be getting on WHP so much and forget that Dinix are really the ones that put us all in this. The guy at the top Alex Brecher is really the culprit. 1 He knew that the WHP was not capable of handling this situation. 2 he knew that it would not have taken a couple hours to transfer the VPS. 3 he knowingly played along with WHP with whatever they said and did prior to this fateful day. 4 he misrepresented what every bit of information in his email on 2/13/05 5 He lied about WHP's experience when he said "Web Host Plus has been involved in many mergers and migrations and accordingly are well experienced in moving clients efficiently" WHAT A LIE 6 He said that during the following weeks there will be several major events which will demonstrate the advantages of this merger.....I ahve never seen or heard or any such events except this major event of failure 7 he said on 3/23/05 that Some data will be migrated through our networks and some will be moved physically. ....from what I ahve seen, everythingw as physical. 7 8 9 10 and I could go on and on. The writing was on the wall but some of us were asleep it seems. The only good thing he did was to give us an opportunity to learn a good lesson. Look out for yourself and beware beware beware of people like him. We definitely need a forum with swindlers like him listed and any business affiliated with them.
Posted by JenniH, 03-29-2005, 12:00 PM
Tuesday evening here.... and yes... we are STILL down: 209.152.169.79 Someone really ought to go and pay these people a visit. If I was anywhere near to them I would be over there in a flash. I'm starting to feel that those of us still not up have been written off. Lauren: it's looking like your source was correct on the lost rack.
Posted by matriarchy, 03-29-2005, 12:02 PM
I want to know what happened to that poor guy who had a dedicated, and mgold said, "No, you have a VPS." He had a receipt for a ded... I wonder if he ever got his box back. Poor Adrianus should get a bronze statue in front of the DataPeer building. The Tomb of the Lost Business, a momument to companies that were lost in "The Terrible Dinix Migration of '05." We all watched mgold stride back and forth shouting lies, in front of Adrianus' broken body as he called out for help. Itwas a harbinger of the carnage to follow. We should get T-Shirts printed. "Dinix/WHP Veteran '05" Little enamelled pins for VPS and Dedicated clients. Thank god I got out before just before the plugs were pulled. One missing account I got sorted yesterday. I *think* I kept that client. I sent him Godiva chocolate via FedEx this morning.
Posted by Cure, 03-29-2005, 12:08 PM
What day will be Veteran day? Friday 25.03.?
Posted by mediatech, 03-29-2005, 12:11 PM
What if someone makes these forum pages viewable offline and upoades them to another server for viewing... a private server in Japan that is with an anonymized domain
Posted by jennifer2, 03-29-2005, 12:12 PM
The sad part is that i do not believe for a moment that there will be any actual compensation for people who have been greatly damaged with this. Just more empty promises to be made. SAD, very sad!
Posted by adrianus, 03-29-2005, 12:13 PM
Before (US) working time is over today, I'm sure this thread will have at least 1,500 posts. And it's a bit hard for me to resist the temptation to register webhostplussucks.com and start a forum there. Anybody wants to participate in that forum?
Posted by croakingtoad, 03-29-2005, 12:14 PM
I just want my VPS back online... croakingtoad.com 209.152.167.153 Mearis Martin
Posted by mediatech, 03-29-2005, 12:16 PM
Sure. Would you like a copy of these forum threads for offline viewing? Grab an offline browser now before more forum threads are deleted. There are so many to choose from like http://www.metaproducts.com/mp/mpPro...etail.asp?id=1
Posted by robster69, 03-29-2005, 12:21 PM
Be prepared for the law suit...
Posted by geego44, 03-29-2005, 12:21 PM
I am wondering if they are treating us like this so we just get frustrated and get one of their Dedicateds? This can not be a wise thing to do unless they think that we will all just move over without a fuss. Doesn't make sense to me but then, nothing they have done so far makes any sense to me either. Any by the way, our good friend Mike is silent today..... You know, in order to keep my sanity I have to just look at this as a big joke and just give a big laugh at myself for being caught with my pants down.......hahahaha hahahaha
Posted by Project X, 03-29-2005, 12:23 PM
we should mention whps url in here as much as possible this can not be buried
Posted by jasonstx, 03-29-2005, 12:23 PM
As long as you give me credit for thinking of it first
Posted by BirdBrained, 03-29-2005, 12:28 PM
Who the hell would be dumb enough to buy one of their dedicateds after THIS?!
Posted by Project X, 03-29-2005, 12:30 PM
youd be surprised... look at all the people who are already staying.
Posted by geego44, 03-29-2005, 12:33 PM
is there a website that rates existing hosts?
Posted by Project X, 03-29-2005, 12:42 PM
there are tons of them
Posted by geego44, 03-29-2005, 12:43 PM
I know there are many but most have some bias or promotion by the sites. I want an unbiased site with some facts. Any suggestions?
Posted by blitzlight, 03-29-2005, 12:46 PM
after all the customers who left WHP/Dinix, and badly affecting their reputation for future customers ... I wonder if it is still make business sense/justification ...
Posted by mlindi, 03-29-2005, 01:03 PM
Has anyone had their server come up today?
Posted by Project X, 03-29-2005, 01:05 PM
i think at this point, this community needs to come together and help these people out. whether it is by free offers, discounts, help with transfers or email or whatever. for all of us to sit by and watch and not do nothing makes us nothing. i believe it is very very clear at this point after so many days that whp has no choice but to write this off. they know people arent going to stay. they clearly have no motivation to continue. and please people, ALWAYS HAVE REMOTE BACK UPS! my bf, who i sent to dinix, only had dinix backups, i begged him to get remote backups. he finally did right before this. he is thanking me now because although they moved right upon the 2 day notice, they still hadnt cleared every single thing off the server yet.
Posted by kennect, 03-29-2005, 01:11 PM
After enduring 72 hours of downtime on the failed migration of Dinix customers to Web Host Plus, the final insult is that WHP apparently has no plans to make amends for this failure in an attempt to retain some customers. (We've already switched to another provider.) Support people have no information about any compensation and no announcement has been made. -- Dinix provided only two days notice of the date of the migration -- Previous announcements were blatantly dishonest about possible downtime -- It's possible to do such a transition with only minimal downtime or even with only a temporary reduction in capacity/performance and no downtime -- The Dinix.com website came back up in 24 hours, so it was only their customers who were down for 72 hours The final irony is that Web Host Plus has probably vastly reduced the value of their Dinix acquisition. Since the main asset in such an acquisition is a customer base, the exodus that must now be taking place must be costing them dearly. And yet they make not even a token effort to retain customers. If that isn't a clear sign of a host to avoid, I don't know what it. Ken Wymea Bay Ride the Web
Posted by jennifer2, 03-29-2005, 01:15 PM
i personally would help but i dont want to get banned from this forum for offering or have my posts deleted like i saw with some others.
Posted by robster69, 03-29-2005, 01:16 PM
I think it's possible that any accounts that are not active at this point are gone.
Posted by mgold, 03-29-2005, 01:16 PM
I would now like to announce the reasoning behind the prolonged migration situation. When we began turning the VPS servers online, many of them were of poor performance causing them to be slow and going down frequently. We decided to use our emergency DELL servers and restore the accounts on to these servers for more reliability and performance. I understand that by doing this we have extended the downtime but we did not feel comfortable leaving our clients on such servers. We are currently left with 5 groups to migrate which will all be completed throughout the day. There is no more tomorrows for this project. There are currently 5 groups remaining to restore onto our servers with about 20 clients in each group. Each account takes between 30-40minutes depending on clients data. Feel free to contact us at 877-467 8758 at x11 or x13 for updates. If for some reason you can not reach us please leave a message so we can contact you back, thank you.
Posted by FrediR, 03-29-2005, 01:16 PM
Michael! I in hopeless position. I do not know, what return my server ON. I have no no positive information from WHP/Dinix. This ruin 30% my business and 100% my reputation. My server down 4.5 days. Last edited by FrediR; 03-29-2005 at 01:31 PM.
Posted by jennifer2, 03-29-2005, 01:17 PM
i have the same sinking feeling robster
Posted by mgriffin, 03-29-2005, 01:20 PM
And the reason for not announcing this hours / days ago? - Mike
Posted by rmsilver7, 03-29-2005, 01:21 PM
Mike- Can I know what group I am in? So I can kinda of guess when I will be back up? IP: 209.152.161.117/118 silver-logic.com Riika Magnus VPS 200 w/ 4 processors Thanks, ~Riika
Posted by benoitb, 03-29-2005, 01:21 PM
That's very unfortunate. Good luck with your new provider.
Posted by Monkeyshack, 03-29-2005, 01:23 PM
Umm... if you are just moving the sites from one server to the other it would be a simple fast process over the intranet... What are you pulling VPS from the old data center... Mike how do I go about getting that CD of my Backup from friday?
Posted by DensityHost, 03-29-2005, 01:24 PM
Mike, why did you wait 5 days to announce this?
Posted by Monkeyshack, 03-29-2005, 01:27 PM
I think this is a case for Judge Judy....
Posted by Project X, 03-29-2005, 01:31 PM
simply because... he is lying. thats right. i said it. so sue me. this doesnt just effect a few dinix clients. this effects THEIR clients and the clients below that. do you know how many people have websites as their sole income? once google misses you, once someone comes by your site and it isnt there, they aint coming back. this is a sick and dismal situation brought on by smug and greedy people. if you dont like what im saying, then contact your lawyers now because i am not afraid of you. i am waiting on an email right now from an inside source who is going to tell me a few things. expect an update shortly if all goes well.
Posted by mlindi, 03-29-2005, 01:32 PM
With our luck we'd get Judge Ito. I think Judge Wapner should come out of retirement for this one.
Posted by AHFBWEB, 03-29-2005, 01:32 PM
I have a question for somebody with a little knowledge. Why would a server which performed well while in GA., suddenly perform poorly when transfered to a new datacenter? Are there any possibilities that would nullify WHP of responsibility? Another thing, I am not getting why last night there were 2 groups and now there are 5 groups to go?
Posted by mgold, 03-29-2005, 01:33 PM
We were not able to release this information before due to legal restraints, thank you.
Posted by blitzlight, 03-29-2005, 01:33 PM
probably a step-by-step article on how to migrate/transfer will help ... some people do not know how to do migrate to another server as it is technically challenging for them. also, the options as where to go and how much ...
Posted by Project X, 03-29-2005, 01:36 PM
i think it is time for some texas justice. anyone ever seen that show? http://slate.msn.com/id/2066153/ (only link i could find)
Posted by AHFBWEB, 03-29-2005, 01:36 PM
I am seeing now that they have a certain niche market, the real stupid. You have to be kidding me, you legally could not tell people you were putting them on a new server roflmao
Posted by robster69, 03-29-2005, 01:37 PM
I see. They had our best interest in mind, we just didn't know it. All the while people have been bashing WHP, they have been going the extra mile for us, their valued clients. Although I am wondering why the server I was on was up 99.95% since November, and was quite stable & reliable before the move. It was relatively new with Xeon 2.8Gs in it. Oh well, if you say so - you'd know more than me on this since I am not physically there.
Posted by Monkeyshack, 03-29-2005, 01:37 PM
Why do I have a feeling that you all drove your broken truck back to Atlanta to get the server and drive back to Dirty Jersey...
Posted by Project X, 03-29-2005, 01:39 PM
youve got the electrical outlet issue you have the 4 damaged nodes issue and you have the server tipping over issue. and thats only what i have heard so far, i can only imagine there must be much more.
Posted by Monkeyshack, 03-29-2005, 01:41 PM
My guess they merged nodes... so you are sharing with more people. Its a smart way to save even more $$ and get more bank for there buck. Nice thing about the VPS is you cant tell how many people are on it.
Posted by MadHosting, 03-29-2005, 01:46 PM
powervps provided me with this usefull link on how to do a transfer - here
Posted by geego44, 03-29-2005, 01:47 PM
I am wondering if Dinix palyed one on them becuase in my last couple months I was feeling something was wrong due to support response and in the last 2 weeks or so, it was to the point where they were blaming everything on the software I was using and just about anything and everything but themselves. I even asked them what the heck was happening becuase I never got anyone on the phone and the usual quick response suddenly changed. In my gut I felt something was wrong then I got the famous merger email then the other one on Friday and I just knew it was going to be bad
Posted by mediatech, 03-29-2005, 01:52 PM
If anyone is interested in achriving this entire thread to their hard drive for future reference using a minimal amount of space try Web Copier Pro. It's the only offline browser I have found that allows you to copy pages as you browse them and then links them all together. Be sure to set your default page view here to 60 posts. That will allow you to download around 23 pages currently. http://www.maximumsoft.com
Posted by HawkeVIPER, 03-29-2005, 01:54 PM
Short answer: Because in GA, they hadn't packed this number of VPSs on each hardware node, and everyone on each hardware node wasn't trying to get the hell outta dodge. The current disk i/o for a pkgacct that's been taking place for around 2 hours now -this is rough, I haven't timed it, and I'm not sure it actually has processed 200mb at this point- is about 1.67mb p/minute. --Tony
Posted by Project X, 03-29-2005, 01:55 PM
says page can not be displayed what i have done is done the max page size thing, then i go into the browser at the top and choose file, then send, then send PAGE by email. it works.
Posted by mediatech, 03-29-2005, 01:58 PM
So who's gonna reconstruct these pages, upload them to a server and submit them to Google
Posted by Project X, 03-29-2005, 01:58 PM
you can also use this http://www.webhostingtalk.com/printt...hreadid=387709 and send it to yourself or print it out.
Posted by MadHosting, 03-29-2005, 02:00 PM
check your emails - that response mgold posted here is the actual response from WHT about this whole disaster. I was expecting a little more than that. Perhaps an apology even!
Posted by rmsilver7, 03-29-2005, 02:05 PM
I have been seeing this same canned response for an hour now, in my chat they gave me that, in 2 emails they gave me that, on 2 forums they gave me that. What they have not given me is an esitmate of when I will see my server back up. ~Riika
Posted by BirdBrained, 03-29-2005, 02:08 PM
And, let me guess, that will take 2 1/2 to 3 hours to fix, right? This is just another string-along tactic to get you through to tomorrow. None of your excuses have made any sense whatsoever. If I can't access my site by 4pm EST, I am contacting the New Jersey Attorney General's office (I've already filed with the BBB), and I would advise everyone else to do the same! http://www.nj.gov/lps/index.html
Posted by kennect, 03-29-2005, 02:09 PM
After enduring 72 hours of downtime on the failed migration of Dinix customers to Web Host Plus, the final insult is that WHP apparently has no plans to make amends for this failure in an attempt to retain some customers. (We've already switched to another provider.) Support people have no information about any compensation and no announcement has been made. -- Dinix provided only two days notice of the date of the migration -- Previous announcements were blatantly dishonest about possible downtime -- It's possible to do such a transition with only minimal downtime or even with only a temporary reduction in capacity/performance and no downtime -- The Dinix.com website came back up in 24 hours, so it was only their customers who were down for 72 hours The final irony is that Web Host Plus has probably vastly reduced the value of their Dinix acquisition. Since the main asset in such an acquisition is a customer base, the exodus that must now be taking place must be costing them dearly. And yet they make not even a token effort to retain customers. If that isn't a clear sign of a host to avoid, I don't know what it. Ken Wymea Bay
Posted by geego44, 03-29-2005, 02:14 PM
It took them 4 days to come up with this "brilliant" excuse. Oh what great imagination. This just shows their depth. Great mind
Posted by mgold, 03-29-2005, 02:15 PM
I just wanted to make clear that this is not our official statement we are releasing. This is just an update of what is going on, thank you.
Posted by HawkeVIPER, 03-29-2005, 02:15 PM
Heh... The thought crossed my mind; but I'm a little busy migrating people. --Tony
Posted by HawkeVIPER, 03-29-2005, 02:17 PM
I gather you just got spoken to by the lawyers then... --Tony
Posted by jennifer2, 03-29-2005, 02:21 PM
i think it is amazing that this is the " resonse" they have for the problems. Yesterday they said everything was fine and all the servers would be up soon. many many times mike said this. He also many many times assured all of us who are complaining about the snail like speed that it would get better over time. To just be patient. This was obviously a lie. Due to the fact that they apparently knew that they were switching to these other DELL servers. So all those times all of you asked, why is it taking so long and were given some pathetic excuse of simply ignored... you were being lied to .. yet again. I hope that everyone contacts the bbb!!!
Posted by mediatech, 03-29-2005, 02:23 PM
I tried registering on http://www.webhoststhatsuck.com however it appears my ISP is on the Distributed Server Boycott List... ahhhhh! http://dsbl.org/sender Looks like I'll need a proxy server?
Posted by jarrod, 03-29-2005, 02:25 PM
Wow guys. I am so sorry to hear that so many people are _still_ having problems. If any of you need any help, just let me know. i.e. you aren't sure how to transfer your dns to another server, etc etc
Posted by mediatech, 03-29-2005, 02:29 PM
I'm sure most here know this however for newbs like me this is a useful tip. Anyone possesing backups with a running dedicated or vps can migrate fairly quicky by pointing their old dedicated or vps to their new dedicated or vps while waiting for the nameservers to propagate. https://www.powervps.com/support/ind...details&_i=104 I went with ServInt btw.
Posted by PP Host, 03-29-2005, 02:30 PM
I totally agree with your comments Ken. My VPS account came back online 20 hours ago, it has been so slow that I can not use it to get my data off it. I got the first email from Dinix/WHP an hour ago, that is the first time they contacted me during this outage. WHP Message--------------------------------------------- I would now like to announce the reasoning behind the prolonged migration situation. When we began turning the VPS servers online, many of them were of poor performance causing them to be slow and going down frequently. We decided to use our emergency DELL servers and restore the accounts on to these servers for more reliability and performance. I understand that by doing this we have extended the downtime but we did not feel comfortable leaving our clients on such servers. We are currently left with 5 groups to migrate which will all be completed throughout the day. There is no more tomorrows for this project. There are currently 5 groups remaining to restore onto our servers with about 20 clients in each group. Each account takes between 30-40minutes depending on clients data. Feel free to contact us at 877-467 8758 at x11 or x13 for updates. If for some reason you can not reach us please leave a message so we can contact you back, thank you. -------------------------------------------------------------- I think the lesson to learn from this is THRUST. You really need to be with a hosting provider you can thrust. In saying that, Dinix were excellent - That is why I and I am sure others got caught out this time. PP Host
Posted by HawkeVIPER, 03-29-2005, 02:42 PM
Indeed! Unfortunately, a good portion of our KB article - from where it says to log in to WHM - the i/o on dinix pretty much kills any attempt to transfer anything larger than an empty text file. If anyone is getting stuck doing this; this should help: Set up passwordless SSH for the old server to access the new: (Do this from the old server) 1) ssh-keygen -t dsa 2) scp /root/.ssh/id_dsa.pub newserverip:/tmp 3) ssh newserverip "cat /tmp/id_dsa.pub >> /root/.ssh/authorized_keys && rm -f /tmp/id_dsa.pub" Now you're ready to transfer accounts: 1) Kill all running processes (except for sshd) 2) Tarball /usr/local/apache/domlogs or delete them if you don't require the domlogs at your new host. Once tarballed, scp the tarball over to your new server: scp domlogs.tgz newserverip:/root 3) rm -Rf /usr/local/apache/domlogs/* - this will speed up the migrate process 4) cd /home 5) /scripts/pkgacct username 6) Wait several hours if the user account is >150mb 7) Once completed, scp over to the new server: scp cpmove-username.tar.gz newserverip:/home Go to step 5, loop until all accounts transferred. On the new server, you can then restore them. (hope your servint stay is good) Hth --Tony
Posted by Project X, 03-29-2005, 02:43 PM
oh no! send me your info and ill register you
Posted by stimhost, 03-29-2005, 02:44 PM
So, *my* math works this out to a minimum 50 hours. That centainly would mean no "tomorrow's"...(It'd be day-after-tomorrow.)
Posted by croakingtoad, 03-29-2005, 02:44 PM
i just want my VPS up and running... Still down: croakingtoad.com 209.152.167.153 Mearis Martin I hate to be repetitive but I have yet to see my IP on any list and no one is answering those numbers that Gold gave us...
Posted by JenniH, 03-29-2005, 02:45 PM
Go on.... you're having a laugh aren't you? I guess this is some sort of sick joke. Except no-one here is laughing! We are down for four days, you ignore our email and efforts to contact you, you "mislead" us from start to finish.... all on the back of a 48 hour warning. And then you issue this?
Posted by croakingtoad, 03-29-2005, 02:46 PM
That's assuming though they only had one person working on restoring...let's just hope that's not the case.
Posted by stimhost, 03-29-2005, 02:48 PM
I decided to assume nothing in this matter.
Posted by HawkeVIPER, 03-29-2005, 02:49 PM
It also assumes that they're not running multiple migrates at the same time. --Tony
Posted by sightz, 03-29-2005, 02:56 PM
So who was the rocket scientist who decided it was better to have all the VPS's OFFLINE and unavailable while backups were restored to these alleged "new Dells"? I'm sure most people would have accepted poor performance over disappearing from the net. I suspect perhaps the VPS boxes, being some of the most expensive hardware, were somehow not included in the deal and they had intended to rebuild VPS accounts from backups all along.
Posted by aqi32, 03-29-2005, 02:59 PM
if the dinix vps boxes, which were apparantly top notch hardware, were not included then what the hell were they moving in the truck?
Posted by Monkeyshack, 03-29-2005, 02:59 PM
I till think that they f-up the data, and had to drive back to Atlanta to recover the data and drive all the way back... FLY NEXT TIME JACKA$$
Posted by ubuzz, 03-29-2005, 02:59 PM
You're joking right????? Poor performance? The one I was on ran just fine for the year that I was on it. You string customers along for 4 days and then come out and make an announcement like this?!?! There are no tomorrow's for this project... For me and many others you are right because I moved to ServInt yesterday. I was fortunate to have backups of my data. This post continues to show the lack of caring and concern that WHP/Dinix has for the customers. The damage done by this will be felt for some time to come. A business who cared would have taken the time to do the migration right. The data/customers should have been moved electronically. Even if everything had gone ok with the move, the 12+ hours needed to drive from Atlanta to NJ is unacceptable downtime for customers with their own clients. I hope this thread can be made viewable for all to see. Mike
Posted by stimhost, 03-29-2005, 03:00 PM
hmmm...I think you may be on to something there.
Posted by nettigritty, 03-29-2005, 03:04 PM
maybe they never even took backups. maybe they are transferring data over the web now from VPSs still located back at the Dinix DC and its the co-ordination of that which is taking this long. who knows !! come clean mgold.
Posted by Monkeyshack, 03-29-2005, 03:09 PM
Agree... where are those backups? Lets see proof of them. They should have Fridays date on them.
Posted by croakingtoad, 03-29-2005, 03:16 PM
At the moment, I don't care for the reason, I just want my VPS online... croakingtoad.com 209.152.167.153 Mearis Martin When everyone is back online, then we can hash out what happened...I'm just out of patience with this whole da*n mess.
Posted by Emirys, 03-29-2005, 03:21 PM
It wasn't 12+ hours, it was about 90+ hours, because there was a 16 hour downtime before they move any server.
Posted by robster69, 03-29-2005, 03:28 PM
New Jersey Attorney General Consumer Service Center P.O. Box 45025, Newark, New Jersey 07101 askconsumeraffairs@lps.state.nj.us Consumer Protection Hotline 800-242-5846 973-504-6200 http://www.state.nj.us/lps/ca/home.htm http://www.state.nj.us/lps/ca/ocp/ocpform.htm
Posted by BirdBrained, 03-29-2005, 03:33 PM
Mike lies about everything, so I told one, too. I said I'd give them until 4pm EST until I filed a complaint with the Attorney General, when in reality I already did. Hey, ain't that a concept?! Getting something done BEFORE you said it would be!
Posted by DensityHost, 03-29-2005, 03:34 PM
LOL Well done hawk.
Posted by Project X, 03-29-2005, 03:48 PM
lol. im sorry, i just haev to laugh at that! i remember asking alex why they werent flying and well... im not going to say anything else other than i moved to servint. you know, servint, where people really give a $h!T and have ethics,....
Posted by DensityHost, 03-29-2005, 03:58 PM
MonkeyShack, flying would be the logical thing. Now why would they do that? Their empty promises and lying is getting out of hand. In the mean time I've got someone who wants to sue me for an ad campaign they launched Easter & received none of their $800 worth of traffic. Great..
Posted by ubuzz, 03-29-2005, 04:07 PM
I was giving a best case scenario. We all know how long it has dragged on.... and on.... and on....
Posted by stimhost, 03-29-2005, 04:14 PM
You know...with some periodic and sincere communication from the beginning, I would have been able to hold on for probably another day or two. But, I reached the end of my rope and have already been very impressed with the people at PowerVPS. A real class act.
Posted by Project X, 03-29-2005, 04:26 PM
why cant these ppl just say... hey, we f/d up and now we are going to take caer of it. we are sorry. we will do our very best to compensate you because we value your business. if you choose to move, we understand and we will try to assist you in the move. best regards, whp (and no, i dont want a job)
Posted by speed2222, 03-29-2005, 04:29 PM
I'm going to need a new job :-/
Posted by croakingtoad, 03-29-2005, 04:32 PM
I hope their "official" announcement includes an apology suitable for forwarding to all my affected clients.
Posted by eLiTeGuRu, 03-29-2005, 04:37 PM
Can't believe I missed this 94 page thread. Sorry to see so many people affected by this. Hopefully it works out, and your sites will be back up quick.
Posted by Project X, 03-29-2005, 04:39 PM
thats because they moved it here instead of leaving it in the webhosting section
Posted by Jay Suds, 03-29-2005, 04:40 PM
I think at this point, they can't publicly admit that because doing so is tantamount to admitting that they were purposefully deceptive about the timing of the move, the lead time given on the move, the duration of the downtime, and that they were negligent in their planning and actual implemenation of the move. The have caused their Dinix customers real, measurable harm in lost revenue, lost contracts, lost sales, lost customers, lost data, etc. I sincerely hope that some people do take legal action against WHP, they definately deserve it.
Posted by HawkeVIPER, 03-29-2005, 04:43 PM
You work for them?
Posted by njak, 03-29-2005, 04:52 PM
Has anyone actually had their VPS come back to life today/this afternoon?
Posted by robster69, 03-29-2005, 04:53 PM
Have you asked yourself, "what am I going to do if this is the same situation tomorrow, and the next day, and the next?" What action are you going to take? What action CAN you take? I honestly don't think there is any reason to believe that your VPS will be back today or even tomorrow. The explanation behind this delay is not a reasonable one, nor do I think its plausible. It was pushed off to us like a noble cause, but it's hardly that when you have lost all your customers. The damage is done my friends, and you have nothing to lose now because you already lost it.
Posted by uae4ever, 03-29-2005, 04:54 PM
no body !!
Posted by stimhost, 03-29-2005, 04:57 PM
Not this body.
Posted by Monkeyshack, 03-29-2005, 04:59 PM
its still down.
Posted by dollar, 03-29-2005, 05:00 PM
From: http://www.dinix.com/forums/showthre...light=downtime
Posted by aqi32, 03-29-2005, 05:01 PM
i haven't seen anyone say for ages that their server has come up, lord knows what they're doing, maybe they decided the emergency dell machines weren't enough, and decided to ship in some quad opterons, load balance them and tie them into an EMC storage unit
Posted by speed2222, 03-29-2005, 05:03 PM
no.
Posted by robster69, 03-29-2005, 05:04 PM
The State of New York was one of the remaining clients on this VPS that I was unable to move. I just got a call from them, and I will be sending this forum thread to their attorney.
Posted by robster69, 03-29-2005, 05:07 PM
Or maybe the DELL servers are on their way from Austin by truck.
Posted by Project X, 03-29-2005, 05:07 PM
ouch! thats gotta hurt!
Posted by croakingtoad, 03-29-2005, 05:09 PM
I just got off the phone with their tech support. According to the guy I talked to, the servers all the VPS accounts were on were being rented by Dinix. The company Dinix was renting from refused to sell the servers, so Dinix had to buy all new servers to migrate our data onto (while still in Georgia). These new servers were never connected to a live public network and so when they arrived in New Jersey and they were connected to the pipes in the datacenter, they were basically crap (according to tech support) and hence WHP decided to take another 1-2 days to migrate yet again to better servers. Just thought I'd let you-all know, but they are answering the phones at 877-467 8758 at x11 or x13 if you can catch them when they're not already talking to someone else.
Posted by speed2222, 03-29-2005, 05:11 PM
did you record the conversation?
Posted by croakingtoad, 03-29-2005, 05:12 PM
unfortunately not (i am at my regular job sneaking phone calls in)
Posted by Monkeyshack, 03-29-2005, 05:12 PM
ummm.... more BS..... They could have unloaded the servers to new ones...... drove up to dirty Jersey... plugged them in tested them..... then updated the dns to the new servers...... no downtime....
Posted by robster69, 03-29-2005, 05:12 PM
Another story to add to the list. Shall we vote to whether this is truth or not? During a process called Due Diligence, you discover these things about the company you are buying. So, I doubt this explanation.
Posted by jarrod, 03-29-2005, 05:13 PM
Agreed. I haven't signed up yet, but I asked TomK some questions and he replied back quickly, honestly, and in detail. I have to ask some of my clients to change their dns servers at their registrar so I'm waiting a couple days to let things smooth over after the weekend downtime before contacting them.
Posted by BirdBrained, 03-29-2005, 05:14 PM
What a load of crap! (Not trying to shoot the messenger.) But, what a load of crap!! Like they didn't know what they were getting when they purchased Dinix?? Even if they didn't, they would've known this Saturday when they arrived and got them running. Funny how the Dinix server still manages to run great.
Posted by croakingtoad, 03-29-2005, 05:14 PM
on the plus side, only 4 more pages to the 100+ barrier...
Posted by deet, 03-29-2005, 05:16 PM
I hear http://www.servint.net/vps/ is a good company for VPS...
Posted by croakingtoad, 03-29-2005, 05:16 PM
I've thought that myself all weekend long.
Posted by concreteman, 03-29-2005, 05:17 PM
A dollar says they are trying to consolidate the vps onto less boxes to save money. Imagine the cost savings by all the customers leaving. I would also be willing to bet a large percentage of customers will be promised whatever it takes to stay and will be back in this forum complaining next year, if not sooner.
Posted by jennifer2, 03-29-2005, 05:17 PM
that is the most HONEST response that I have seen since this nightmare began and I do actually believe that. Which means that they HAVE been lying to everyone and clearly have NO idea what they are doing!!
Posted by jennifer2, 03-29-2005, 05:20 PM
in my opinion as a client whos business is in crisis since this began I have to say that anyone who is "turning the other cheeck" to stay with them deserves all the heartache that they are certain to encounter in the upcoming weeks/months. Anyone who is mildly intelligent and cares about their sites or business will leave as most of us have and find a reputable company to do business with.
Posted by revsorg, 03-29-2005, 05:21 PM
Does anyone have an idea of the number of servers we're talking about? Ten? A Hundred? A thousand?
Posted by sightz, 03-29-2005, 05:22 PM
Wow - I guessed correctly!
Posted by aqi32, 03-29-2005, 05:24 PM
can anyone in a ( or who was in) some sort of official capacity confirm this, namely someone from dinix, not whp. whilst it is farily plausable, the machines may have been crap but if they RAN then why the hell not put them live, even if they didn't run brilliantly, and then move vps servers slowly. People would atleast have their sites up. BUT i don't believe much that comes from them.
Posted by jennifer2, 03-29-2005, 05:25 PM
this still makes me laugh.. not because it is funny but because at this point it is laughable.
Posted by robster69, 03-29-2005, 05:26 PM
I read earlier on this thread that they are listed in SPEWS. If that's the case, they aren't diligent about monitoring their network, and your server email (and clients email) may not go through even if you do stay. Last edited by robster69; 03-29-2005 at 05:29 PM.
Posted by geego44, 03-29-2005, 05:30 PM
Glad to hear someone else got my story also. Funny, but it is more believable becuase I thought that when Dinix moved the first time, the whole operation started falling off. It was just not the same level of service. The story about the poor servers is reasonable but obviously Dinix management and WHP management seem to be not forthright, there seems to be some shadiness there somewhere. The saying " the whole truth so help me God" doesn't seem to have any place in their business at all... I still need suggestions on some good, reasonable VPS and Dedicated hosts that own their machines and have their own centers.......all suggestions are appreciated.
Posted by adam, 03-29-2005, 05:31 PM
I doubt the state of new york would host with a third party, governments have there own space for hosting they do not go buy it from some 3rd party company leasing off of a VPS.
Posted by AHFBWEB, 03-29-2005, 05:39 PM
she had to say something to get her signature seen
Posted by geego44, 03-29-2005, 05:40 PM
by the way, Prior to this whole mess, does anyone know what was the reputation of Webhostplus? Any reports on speed, prices and support pre March 2005?
Posted by Shiboning, 03-29-2005, 05:40 PM
I barely missed it (the peace of mind) by leaving a few sites left on the server. WHP also barely missed it by this mess they created. Otherwise, they could have jumped from an unrecognized company to a top rated company because of Dinix's reputation. They made a very stupid move. A very very stupid move. All the reputation built up by Dinix is gone with the WHP. Gone...gone... Arrogance, and stupdity! This guy must have a lot of money in the pocket and a smart idea to buy out good companies, but have no character strength to make it work.
Posted by whitehat, 03-29-2005, 05:41 PM
Sure it does... if you bear in mind, though, that while you're hearing the words "the whole truth so help me god", they are really saying, "the hole truth, so help me gold" ...
Posted by robster69, 03-29-2005, 05:41 PM
Yes, they do for ancillary needs. I have check stubs to prove it, but I really don't need to prove anything to you.
Posted by adam, 03-29-2005, 05:44 PM
I don't know why but I just played that back in my head with an irish accent on the last part...pretty funny..
Posted by robster69, 03-29-2005, 05:54 PM
I think WHP has gone home for the day. Ext 13 is now just a vm box. BTW, some posts on the dinix forum said things like "hope you make this worth our while" and "compensate a month or two", which indicates that some people will be staying.
Posted by Toranj, 03-29-2005, 05:59 PM
209.152.169.207 is down now. exactly after 24 hours being up.
Posted by speed2222, 03-29-2005, 06:01 PM
as is 209.152.169.199 and 200
Posted by mgold, 03-29-2005, 06:21 PM
Speed2222 and Toranj, Do you have dedicated or VPS servers?
Posted by AHFBWEB, 03-29-2005, 06:24 PM
Pay attention, Speed has a VPS incredible
Posted by ciocan, 03-29-2005, 06:24 PM
mgold, please verify what is the status with 209.152.163.131-132 ... vps is down from 100 hours
Posted by blitzlight, 03-29-2005, 06:25 PM
Is any of your server getting better performance over time as the day goes by? It is sooooo painfully slow, that I can't transfer my data out of that box!!!
Posted by FrediR, 03-29-2005, 06:25 PM
Mike, Report, what goes reconstruction a server VPS. Give information, when they will be in network! My IP 209.152.164.55 5 Days DOWN !
Posted by Toranj, 03-29-2005, 06:25 PM
mgold. it is vps toranj.net 209.152.169.207 and 208
Posted by ozphoto, 03-29-2005, 06:25 PM
Actually, the overall load figures speak for themselves. I might as well be running my websites on a 16MB 386 machine using a dialup connection. 8:20am up 2 days, 14:27, 4 users, load average: 7.41, 7.61, 7.66 98 processes: 96 sleeping, 1 running, 0 zombie, 1 stopped CPU0 states: 0.1% user, 0.1% system, 0.0% nice, 99.2% idle CPU1 states: 0.1% user, 0.1% system, 0.0% nice, 99.2% idle CPU2 states: 0.1% user, 0.2% system, 0.0% nice, 99.1% idle CPU3 states: 0.1% user, 0.3% system, 0.0% nice, 99.0% idle Mem: 4005568K av, 3886332K used, 119236K free, 0K shrd, 198860K buff Swap: 4192912K av, 3015760K used, 1177152K free 482176K cached This machine is so disk bound and so loaded that it's barely usable.
Posted by croakingtoad, 03-29-2005, 06:28 PM
my vps is also still down mgold: croakingtoad.com 209.152.167.153 Last name: Martin
Posted by njak, 03-29-2005, 06:33 PM
My VPS 400 is still offline: IP: 209.152.169.11 Last Name: Hunkar
Posted by robster69, 03-29-2005, 06:35 PM
Still down: VPS 209.152.161.139 l/n: YOU
Posted by Project X, 03-29-2005, 06:35 PM
for gods sake! will someone please help this dear boy! HELP HIM NOW! this is starting to make me cry!
Posted by SeeServers, 03-29-2005, 06:35 PM
two pages... then the big 100
Posted by aqi32, 03-29-2005, 06:44 PM
things defintely have been moved around!! i still have access to my cancelled vps until the 31st, i thought i'd log in and check it. It's up and running but on a single processor machine as opposed to the hyperthreaded dual xeon it was before. Dunno how my cancelled server with nothing on it gets put up before others?
Posted by jennifer2, 03-29-2005, 06:44 PM
this is unbelievable!! mgold do you SEE these people.. for f***s sake croaking has been practicly begging for you to answer him for 4 damn days!!! talk to him already!!!!!!
Posted by Project X, 03-29-2005, 06:47 PM
http://www.ftc.gov http://www1.ifccfbi.gov/index.asp http://www.fraud.org/ http://www.usdoj.gov/criminal/fraud/Internet.htm http://www.marlarky.com/ http://www.ic3.gov/
Posted by SeeServers, 03-29-2005, 06:55 PM
( going into dream..... Wouldnt it be bad if a big buss plowed into mgold as he left work in NJ... or even a Taxi..... returning to life "hell" ) Hi everyone, im awake
Posted by ozphoto, 03-29-2005, 07:00 PM
Well for what it is worth I am keeping everything in place and not going to jump ship. I'm going to give it a week before I make any decisions and use that time to see what is done to mitigate the disastrous nature of what has happened. For those of you who live in Australia, you will know that even the largest companies (read Telstra) can make a mess of the most simple things. I am curious to see what happens over the next week. I would be interested if WHP or mgold could provide an indication of whether we are likely to see our VPS packages perform better or whether we are to expect loaded, slow and useless systems to reside on.
Posted by robster69, 03-29-2005, 07:00 PM
SeeServers I cant believe you posted that. Refering to physical violence in public is not a good idea. You might want to edit it while you still can.
Posted by geego44, 03-29-2005, 07:02 PM
I agree robster69, That attitude doesnt help especially when some people arent up and running yet. We ahve to take control of our emotions.
Posted by Shiboning, 03-29-2005, 07:05 PM
If I still a positive statement to make... It's quite educational to experiance this! Don't you agree? Will you ever do business with only one data center again? Will you always backup your data like a paranoiac? One more thing to watch... They are putting their charater on line again, and 6 more hours to go. "There is no more tomorrows for this project." See if they can redeem it.
Posted by Cure, 03-29-2005, 07:09 PM
can we ban whp from this forum? I don't need any lies from mgold and company!
Posted by robster69, 03-29-2005, 07:09 PM
The statement "there is no more tomorrow's..." may not pertain to a deadline they set to rectify the situation, but a cutoff deadline altogether. Depends how you read it. Actually it's accurate in that by tomorrow, if the VPS's are not useable for any reason (including up but overloaded), there are no tomorrows for some of those businesses.
Posted by ciocan, 03-29-2005, 07:12 PM
anyone with vps that 24 hours ago was down , is your vps online right now?
Posted by Shiboning, 03-29-2005, 07:13 PM
Now with Dinix dead, some of you might, like me, have all of your eggs in the ServInt basket. After this nightmare, who knows what's gonna happen. Can you afford to explain to your customers again next week? Please watch out! ------------------------------------- To all ServInt VPS customers, In the maintenance notification sent earlier today, we failed to account for the fact that Daylight Savings Time starts on Sunday, April 3rd for the eastern United States. Therefore, the maintenance windows will instead be as follows: April 2nd: 6am - 8am EST [GMT-5:00] April 3rd: 6am - 8am EDT [GMT-4:00] We apologize for the confusion that this may have caused. ServInt Managed Services Team ServInt Internet Services
Posted by yawho?, 03-29-2005, 07:19 PM
Ok. My VPS 100 is down AGAIN!!!!!! 209.152.166.115 What is going on? Mike please look into this. AS A MATTER OF URGENCY! It's been down for about 2 hours now but I was really busy and could not contact you guys!!
Posted by robster69, 03-29-2005, 07:21 PM
Seriously Mr. Gold, it's just not cool to leave us here without any updates. Can you even imagine what it's like on this end?
Posted by nevf, 03-29-2005, 07:25 PM
How come I didn't get this email?
Posted by mlindi, 03-29-2005, 07:28 PM
This looks like something they do daily. They're probably just pointing out the time difference. Chances are that if you haven't noticed it by now, you never will.
Posted by BobFarmer, 03-29-2005, 07:29 PM
That is a routine server quickreboot to complete the 2.6.1 upgrade. We've already done several dozen and will be doing the rest this weekend. The resend was to clarify the daylight savings time concept for those who aren't familiar with it. We've been in business ten years, aren't selling out, and aren't going anywhere. The sky isn't falling. You didn't post the rest of that message which mentions a 10 minute window from within the 2 hour period. The typical downtime in our previous rounds of upgrades was 6 minutes. ServInt staff have avoided posting in this thread because we don't want to kick a company when they're down, and wish everyone who has been affected the very best in their recovery. However, there's no parallel to be drawn here.
Posted by Shiboning, 03-29-2005, 07:29 PM
Noop! I had to rebuid some important sites in emergency on another server. Others are not possible to rebuild in weeks. I am a web developer and I manage the sites I built on my VPS's, at both Dinix and ServInt. I was in conversation with three potential customers last week for building their cooporate sites, so I sent them some sites I built to let them see my work. Some of those sites were on the Dinix server and it went down as they were admiring them. Guess what, I doubt that they would ask me to build and manage their sites anymore. That costs me dearly. Also, I had to spend a couple of sleepless nights to rebuild some of the sites that my customers demended alive. I am totally exhausted, and more site to rebuild. I have no way to compensate my customers for the emails they lost. As for now, my VPS at Dinix is sleeping like the Saturday after the Good Friday like Easter Sunday never comes! I hope it doesn't have "tomorrow" so, I don't have to rebuild the rest of the sites!
Posted by BobFarmer, 03-29-2005, 07:31 PM
Because you're already on a 2.6.1 host machine.
Posted by adrianus, 03-29-2005, 07:35 PM
attn. Mike Gold My VPS is still down, and it's been 6 days 209.152.166.23 209.152.166.24 Adrianus Bratanata infiserv.com
Posted by speed2222, 03-29-2005, 07:35 PM
thanks Dave B. YES 209.152.169.199 and 200 are VPS. YES they were up 24 hours ago. YES it was going slower than hell. YES its down again.
Posted by Shiboning, 03-29-2005, 07:36 PM
ServInt is here! So encouraging! Please do the job well. Many of us are suffering from PTSD, Post Truamatic Stress Disorder. Even though we trust you, we are paranoid at this time. If possible, postpone!
Posted by BobFarmer, 03-29-2005, 07:40 PM
Yes, we're definately here, I just didn't see a reason for us to poke our nose into the business of others. I definately appreciate your trust, as you know we work very hard for it. There's nothing to be skittish about, just breathe deeply--in through the nose, out through the mouth. We've done this hundreds of times.
Posted by robster69, 03-29-2005, 07:41 PM
Wow. 100 pages. Is this the largest thread ever on this forum? posts 1,488 views 40,819
Posted by DensityHost, 03-29-2005, 07:42 PM
Thanks for the breathing exercises Bob; at this point, 70+ hours, I need them. LOL either that or a smoke
Posted by Toranj, 03-29-2005, 07:44 PM
mgold, can you please inform me of what has become of the vps 209.152.169.207? gone to lunch 2 hours ago.
Posted by robster69, 03-29-2005, 07:45 PM
How far of a drive is it from McLean, VA to Secaucus, NJ? I have an idea....
Posted by speed2222, 03-29-2005, 07:46 PM
not too short of 6 hours?
Posted by DensityHost, 03-29-2005, 07:48 PM
not 70+ hours...
Posted by speed2222, 03-29-2005, 07:51 PM
little over 3 hours I guess
Posted by Project X, 03-29-2005, 07:54 PM
ask whp where all the VPS boxes are. are they in atlanta or are they in the possession of WHP.
Posted by revsorg, 03-29-2005, 07:58 PM
Not yet Nocster/Burst Down was longer replies 1,980 views 50,592
Posted by robster69, 03-29-2005, 07:58 PM
If it takes 30-40 minutes per VPS, shouldn't someone's account have come up by now? If none have come up by this time, well....
Posted by DensityHost, 03-29-2005, 08:02 PM
LOL WHP Is backed by the BBB. http://www.trenton.bbb.org/nis/newse...21000024000676 LOL
Posted by croakingtoad, 03-29-2005, 08:06 PM
Good grief, I was part of that mess too. I've had 2 strikes...sure would be nice to have my VPS back...
Posted by ozphoto, 03-29-2005, 08:10 PM
Our VPS has been up for two days. However 4 out of 5 attempts to log in fail. ftp transfers fail due to machine load. Many POP attempts time out and mail is being processed very very slowly. My guess would be that there are way too many VPS on one box and this is the cause for the massive use of Swap space and Memory which is keeping the load high. 10:04am up 2 days, 16:11, 1 user, load average: 9.64, 7.20, 7.10 Still waiting for news as to when server loads will be at practical levels.
Posted by robster69, 03-29-2005, 08:11 PM
You know how to pick 'em, don't ya croakingtoad? Good lord, tell me you didn't move to ServInt (hehe).
Posted by blitzlight, 03-29-2005, 08:11 PM
if the no of replies/views keep going at this rate, this thread will break the record
Posted by itsjustdave, 03-29-2005, 08:13 PM
I have been holding off on replying anything here because there is so much going on. I came to this website because I am getting ready to move from shared hosting to the next level. I have 3 websites, and I want a little more control and room for expansion. I have learned so much since thursday when I fell upon this topic. It's no consulation to you who have lost your customers, but thanks to you all for giving me an education under fire. It will make me a better person, webmaster, host and/or reseller. From the bottom of my heart, good luck to you all. Dave
Posted by croncast, 03-29-2005, 08:21 PM
down, down, down, down, down, down , down . . . up . . . down, down, down again . . . ooooooooohhhhh baby
Posted by revsorg, 03-29-2005, 08:22 PM
Tell me who you select as your next host so I can avoid them
Posted by croakingtoad, 03-29-2005, 08:24 PM
heh...you-all are funny. It's my secret 'course you can always tracert my dns in a few days to see whether I stay or go and whereto
Posted by croakingtoad, 03-29-2005, 08:33 PM
Looks like the answering service is on again...
Posted by Kaith Sutai-Rustaz, 03-29-2005, 08:36 PM
If your site is still down, please see here:https://www.dinix.com/forums/showthread.php?t=397 To try and help, I started a 1-place-to-look thread for sites still down, and WHP to post progress reports. This disaster has spread over multiple forums, and keeping track of who's up n down is rough. I'd suggest posting primarily there to give the WHP people a single place to reference. Echo it elsewhere, but lets try and help them to help us.
Posted by Project X, 03-29-2005, 08:37 PM
there is no tomorrow!!!!!!!!!!!!!!!1
Posted by blitzlight, 03-29-2005, 08:38 PM
select from the following options: a. gone for the day b. busy talking on the phone c. don't care & can't be bothered d. let's worry abt that the next day e. had enough for one day f. combination from the above
Posted by geego44, 03-29-2005, 08:46 PM
I am still so slow, 120 processes 85 sleeping 1 running 1 zombie I feel like the zombie.....dont have a clue what it means
Posted by croakingtoad, 03-29-2005, 08:53 PM
At least you're up...not much good though..
Posted by yawho?, 03-29-2005, 08:57 PM
It's been another 8 hours since my VPS 209.152.166.115 went down again, adding injury to insult!!!!!!!!!!!!!! Mike you can't have gone home while this &*^% is still going on! If you have I hope you left a competent person taking care of this mess, so that it's resolved tonight! I need my VPS back again. If it was just a matter of getting everything online, why is my VPS down again? 209.152.166.115 Get cracking . . . or do I have to beg like some of these poor people who have resorted to begging because there are in the Middle East or somewhere.
Posted by lomox, 03-29-2005, 08:59 PM
OMG, what bad luck to go through 2 longest threads. I am so sorry for you toad, sincerely, but please let me know where you are going next, so I would go the other way
Posted by croakingtoad, 03-29-2005, 08:59 PM
I'm not in the Middle East, I'm in Virginia
Posted by P_totha_G, 03-29-2005, 09:00 PM
I'd like off this roller coaster please! We were up, now were down again. When will this end? 209.152.166.81 209.152.166.82 Eric May Inception Design PO Box 92 Newberry, FL 32669 800-521-2870 352-472-4411
Posted by Jay Suds, 03-29-2005, 09:01 PM
WHP has no one to blame but themselves for the scattered nature of information available for people that are having issues. They should have a dedicated web site / help desk queue where they can post status updates, accept complaints from customers who are still down. It is really sad ...
Posted by robster69, 03-29-2005, 09:01 PM
I appreciate your effort, but I think the reason that people migrated to this forum is because: 1: we don't know how long the Dinix forum will be up - it's controlled by WHP 2: it's not a publicly known forum. This one acts as reference for others to see the extent of the damage 3: Mike Gold has been posting to this forum, and asking for IPs every now and then.
Posted by P_totha_G, 03-29-2005, 09:02 PM
Thanks for the link
Posted by yawho?, 03-29-2005, 09:03 PM
P_totha_G it Looks like 1n6-xxx.servernode.net is in trouble. geego, I thought your stuff went down again? Is it back up? Last edited by yawho?; 03-29-2005 at 09:08 PM.
Posted by robster69, 03-29-2005, 09:08 PM
Right. If they had created a one-stop forum for the migration, they could have controlled the amount of damage and comments to within their forum. Now the whole thing is documented in a public forum. Also if they had kept good communication, they probably wouldn't suffer the mass exodus that's bound to happen. It's so much easier and cost effective to keep customers than get new ones.
Posted by Kaith Sutai-Rustaz, 03-29-2005, 09:09 PM
I'm just trying to help filter things so they can make an organized run at fixing what they can. If it helps at least 1 person then it's all good. I agree they should have done things differently.
Posted by jasonstx, 03-29-2005, 09:15 PM
Some light at the end of the tunnel, not all the loads are high. 19:14:46 up 1 day, 22:18, 1 user, load average: 0.51, 0.39, 0.30
Posted by Mike006, 03-29-2005, 09:22 PM
My DEDICATED server is STILL down!! 209.152.184.128 Zihal First they couldn't find it, then they found it with the VPS which it shouldn't have been with, then it doesn't boot up. Im told hard drive boot record is messed up, so they tell me they will move me to a new server and transfer everything over. They say it will take 3 hrs. 5 hrs later still nothing. Why my server was with the VPS I don't know, maybe they couldn't get it booted when they were setting up the dedicated servers and instead of fixing the problem they just put it to the side to fix 4 ****ING DAYS LATER!!!!
Posted by geego44, 03-29-2005, 09:32 PM
yawho? I am up but so slow that I can take the info to the destination by car and get there faster. my load average is 8.17, 8.56, 8.1
Posted by geego44, 03-29-2005, 09:37 PM
Mike006 Your situation seems to put some light on what they said that the servers are new with the data just transferred to them by Dinix while they were in Atlanta, so Dinix probably just copied all the data over and left it. They probably just didnt care where it went as long as it was copied over and WHP would ahev the problem since the deal was already done. This is a scary thought but, in the long run, we might find out that Dinix screwed them over and can you imagine us all being sorry for them (WHP), hard to believe but is it possible?
Posted by DensityHost, 03-29-2005, 09:39 PM
Are you kidding me? We'll never "feel sorry" for WHP. I don't care HOW BIG OF PROBLEMS they have, they need to LET US KNOW; keep us UPDATED. Stop Lying and making empty promises; Give us an ETA. Return our calls; actually care about our opinions as a da*m customer.
Posted by BirdBrained, 03-29-2005, 09:43 PM
I could be wrong, but I thought I remembered someone saying Dinix didn't even know about the move until two days before the move as well?? Maybe that's why they dumped everything the way they did. The thing is, we'll never know what the truth is, because no one will frickin' tell us!
Posted by DensityHost, 03-29-2005, 09:44 PM
How could dinix not know about the move? They SOLD OUT TO WHP, obviously they knew about it lol. I wouldn't sympothize with either company at this point.
Posted by geego44, 03-29-2005, 09:48 PM
DensityHost Believe me, I have been checking them out and every time I feel like slamming them something just makes me wonder becuase Dinix has misrepresented the situation to us and just left us hanging. WHP I believe fell into something that they couldnt swim in and they just didnt handle it right, becuase as you say they were not upfront with us, but if they are right about the no good servers then thay had to purchase or rent servers. hmmmmmmmm strange tho, wonder where they got all those servers that they claim to have replaced over the weekend, since they said it was 50 boxes....just a thought I don't trust any of them further than I can throw them, but Dinix just seem to have fell on their face and brought us down with them, or at least they tried. Good thing I know where my trust is...my trust is in a greater power than all these trixters
Posted by ubuzz, 03-29-2005, 09:53 PM
I though mgold told us earlier in this thread that Dinix folks were directly involved in this migration (DISASTER).
Posted by sightz, 03-29-2005, 09:55 PM
Forgive me if I'm wrong, but when you have a FOUR-processor server showing a load of 8.0, that's the exact same as a single processor machine at 2.0, isn't it? All these people screaming about loads at 4 or 8 may just be reading it wrong.
Posted by Project X, 03-29-2005, 09:56 PM
again, ask them, where are the VPS boxes? were they left at edeltacom or did they get trucked to WHP? i know the answer to that question.
Posted by geego44, 03-29-2005, 09:57 PM
So he said but it seems that they just dumped all the data to the new servers and didnt do them properly. That seems to eb what has happened. The lesson learnt is, whenever you know of a merger and that your servers are going somewhere else, just move to a different provider temporarily and then come back up and running well then you go back. I will always have a backup vps even if I have a dedicated server, and use it as back up in the mean while. There can be some good out of all this.
Posted by dkitchen, 03-29-2005, 10:10 PM
So their servers manage to boot in one DC and run perfectly fine, but not in another, interesting ... And I take it you mean trust, not thrust??! Dan
Posted by BirdBrained, 03-29-2005, 10:14 PM
I didn't mean the move in general, ya dope , I meant the moving date.
Posted by ozphoto, 03-29-2005, 10:15 PM
It does not work that way. Load levels above 1.00 mean that the machine is working hard, it's not a linear increase either, it's logrithmic, in other words the increase in detrioration becomes greater in proportion to the actual load measurement. In practice a unix system should be kept below 1.00 , anything above 2.0 consistently is bad. Production machines working all the time at over 4 are pretty much unusable. In many cases here the machines are disk bound. In that they are using so much disk swap space that their performance becomes limited to data transfer speed to/from disk rather than cpu speed.
Posted by robster69, 03-29-2005, 10:43 PM
So do you think they're working on it, or just decided to forget about the remaining VPSs?
Posted by Monkeyshack, 03-29-2005, 10:45 PM
No way in hell they are working on it. Whats his home phone number... lets call.
Posted by Project X, 03-29-2005, 10:50 PM
someone needs to go back to atlanta and get the boxes with your accounts on them! lol!
Posted by speed2222, 03-29-2005, 10:53 PM
www.infousa.com
Posted by speed2222, 03-29-2005, 10:55 PM
I live in Atlanta.. the whole reason I went with dinix.. I had a friend that worked there... I had no idea the boxes were being moved to jersey.
Posted by croakingtoad, 03-29-2005, 10:56 PM
some friend...
Posted by Project X, 03-29-2005, 11:00 PM
you dont get it, they werent....
Posted by oldblues10, 03-29-2005, 11:07 PM
209.152.167.183 still down since last thursday. I will remember this trauma for a long time
Posted by Afro Boy, 03-29-2005, 11:09 PM
Finally I'm back online! - with no help from WHP. Much thanks to the folks at ServInt. I really do feel for those of you left floating in the wind. I do hope none of you even consider staying with WHP once you get your data back. Mike Gold, Carl Rudel and the others shouldn't be left to forget about this disaster or even work in this industry again. Now for my oscar speach ... I'd like to say thanks to: - Lauren Stephens for trying to help me get back online yesterday - Karin (Bailey / bithost) for her supportive emails and advice throughout this entire ordeal - The phone staff at WHP - they are kept in the dark as much as we are. Don't abuse them - The Dinix techs for their incredible support over the last year and for having to work with the WHP inbeciles to get our servers restored This just popped up on one of my client's blogs:There's some wordsmithing you can use mgold. Af.
Posted by robster69, 03-29-2005, 11:14 PM
In the end though, they will get away with it. Who is going to do anything other than complain on this board? My speculation is this: They have decided to just forget the rest of these VPSs. Their Press Release will absolve them of responsibility, citing the problem was with Dinix, and that they sincerely apologize for those whose data didn't make it out of Dinix. The end.
Posted by concreteman, 03-29-2005, 11:19 PM
If your site is still down, please see here:https://www.dinix.com/forums/showthread.php?t=397 To try and help, I laughed a 1-place-to-look thread for sites still down, and WHP to post progress reports. http://www.webhoststhatsuck.com This disaster has spread over multiple forums, and keeping track of who's up n down is rough. I'd suggest posting primarily there to give the WHP people a single place to reference. I don't know why the emphasis has been placed on Dinex when this fiasco is so much a problem of WHP.
Posted by sightz, 03-29-2005, 11:32 PM
You laughed it, did you? Seems that the thread starter and her sites are making out like bandits from this situation. And what is your involvement, concreteman?
Posted by Project X, 03-29-2005, 11:38 PM
quit stalking me, youre scary. seriously. what have you done for anyone here? what have you done for this thread other than stalk me?
Posted by sightz, 03-29-2005, 11:52 PM
Lauren, I have a real problem with people who seek to profit from the misfortune of others. You may have noticed that most of the posters in this thread, either out of respect or out of a sense of ethics, have chosen to turn off their sigs and stay non-commercial. It is not appropriate to use a tragedy to launch and promote a website about 'hosts that suck'. It was not appropriate to use a tragedy to promote other hosts with whom one might have an affiliate relationship. One can only imagine what certain people's sigs will be selling when the next big tsunami hits or the pope dies. I'm not stalking you, I'm only trying to serve as an "ethical barometer" for the intentions of certain posters.
Posted by sightz, 03-29-2005, 11:56 PM
... and what have I done for the people here? I'm the one who first told them their VPS's were still offline because WHP hadn't bought the boxes they lived on. I made mgold come clean about that, at least.
Posted by blitzlight, 03-29-2005, 11:57 PM
hey guys ... did you notice that dinix has changed their TOS/AUP? I couldn't find anymore the paragraph that says refund. Instead, I found the following: Payment: Establishment of this service is dependent upon receipt of the stated charges by the Company. Each additional payment is due on the first day of the month for that month's service. All Payments received by DINIX from its customers and subscribers are non-refundable
Posted by AHFBWEB, 03-30-2005, 12:02 AM
So now you are saying Lauren that there was no hardware picked up in Ga. Sounds like a great candidate for a WHP J O B
Posted by matriarchy, 03-30-2005, 12:05 AM
Sights, WHY do you seem to believe that this whole mess was some sort of scam for a few people to earn affiliate income? I don't know Lauren, but I was right on her heels when she first posted... I had just gotten off the phone with Dinix and WHP. I even ASKED, early on, for VPS deals to be posted (althought I thought it would be in the Offers forum), since I was racing to migrate away before the move. If she hadn't started the thread, I would have. Or someone else would have. What possible difference does it make who started the thread?? You keep demanding to know who is making money from this nightmare. What does that have to do with *anything* going on here? We are *all* businesspeople... I have affiliate or reseller relationships for every service I offer. That's called "multiple revenue streams." I am a Servint client since Thursday (almong other vendors), and I hear I get some kind of credit if I bring in new business. So y'all feel free to tell them I sent you to Servint when you finally leave Dinix/WHP. There! I am now "making out like a bandit," too. Happy? Does that help you out with the weird conspiracy theory? Most of us have been these things before. I was a *McHost* client, for pity's sake. We've all learned to share information... and to build relationships with trusted colleagues we can turn to for help when things get ugly. Guess what... it's *good business* to send referrals to the people in your personal network. And it's good business to be able to make helpful referrals when people need services. That's called "building business relationships." Why are you so upset when people go the extra mile to offer options to us poor Dinix folk? No one is forcing anyone to choose a particular solution. No one is inflating their prices or otherwise "profiteering." What is wrong you you, man?
Posted by ik123, 03-30-2005, 12:05 AM
Don't blame Lauren; she's just passing out the rumors... That's exactly what the people who are down need - unsubstantiated rumors!!!
Posted by matriarchy, 03-30-2005, 12:09 AM
Two kinds of hardware. Dedicated servers, which MAY have been moved. And VPS servers which may have been moved, but may have been leased and thus left behind. No one may ever really know. They will probably bury the witnesses in shallow graves in the Jersey Pine Barrens.
Posted by uae4ever, 03-30-2005, 12:15 AM
my vps is also still down : ( day 8 ) !! uae4ever.com 209.152.169.169 Full name: Abdulrahim Abdullah
Posted by croakingtoad, 03-30-2005, 12:18 AM
mine is still down, never been up, but i'm not laughing croakingtoad.com 209.152.167.153 209.152.167.154
Posted by Project X, 03-30-2005, 12:20 AM

Posted by Monkeyshack, 03-30-2005, 12:22 AM
UMM THATS BS THAT THEY CHANGED THE TOS. ANY ONE HAVE A COPY OF THE ONE FROM LAST WEEK? GOOGLE it and take a screenshot as proof.
Posted by Project X, 03-30-2005, 12:27 AM
the ded boxes were moved. the vps boxes were not. edeltacom wanted a pretty penny for them. whp didnt want to pay it, so edeltacom wanted them to LEAVE. this is what i was told. this is from someone on site. is it gossip? is it a lie? i wasnt there. i am passing along what i was told. add that to all the other crap that happened and youve got one huge mess.
Posted by stimhost, 03-30-2005, 12:28 AM
allow me to step in with a fire extinguisher before the flames get too high. so...I just got off the phone again. whp: hello, webhostplus, how may I help you? (she says as though she's been kicked for hours) me: yeah...I realize you're probably not being told much, but is *anything at all* happening right now to get the Dinix VPSs brought back up? whp: I'm not sure. I haven't been told of anything, but I believe they're still working on it. me: *sigh* okay...thanks al lot. whp: I do apologize for not having more information for you. me: no need for you to apologize, you're doing your job. thanks. whp: thank you. goodbye. how horrible it must be to be on the front line of an attack with your wrists duck taped to your ankles. yikes. oh yeah...still down. 209.152.162.223
Posted by stimhost, 03-30-2005, 12:30 AM
I pulled a copy from archive.org that was dated Feb 13 and it looks the same to me. http://web.archive.org/web/200402130...bout/terms.htm
Posted by inception, 03-30-2005, 12:32 AM
that line was already in the TOS as of FEb 16th. See here . However, the network guarantee is what you are looking for. You can find that here. Hope this helps! PS....209.152.166.81(or .82) is down again. Please help!
Posted by Project X, 03-30-2005, 12:33 AM
2005- Dinix stands by its words of high server availability to our customers; Dinix is 100% committed to providing services and support above todays industry standards. To us, an SLA isn't a formality - it's our promise, our SLA's are developed to ensure the Highest Server availability, performance and Network uptime possible. Network SLA Dinix guarantees that the network will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance. After 24 seconds, Dinix will refund the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer's monthly fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and Dinix records such failure in the Dinix trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. Latency over the Internet. Dinix guarantees that the average monthly latency for round-trip transmissions will be 45 milliseconds or less within the continental United States, 115 milliseconds or less between the United States and Europe, 150 millisecond or less between the United States and Japan and 325 milliseconds or less between Europe and Japan. Latency is calculated by averaging measurements between various points on the Dinix network over a one month period. If the average monthly latency exceeds our guarantee, all eligible Dinix customers will receive one day of credit for the affected service on their next monthly invoice. Packet Loss over the Internet Dinix guarantees less than 0.3% average packet loss over the Internet within the continental United States, less than 1% between the United States and Europe as well as the United States and Japan. Packet Loss is calculated by averaging measurements between various points on the Dinix network during a one-month period. If our average packet loss is more than 0.3% over a month period all eligible Dinix customers will receive one day of credit for the affected service on their next monthly invoice. Infrastructure Guarantee. Dinix guarantees that the critical infrastructure systems, including power and HVAC, will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance. After 24 seconds, Dinix will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee). Critical infrastructure includes functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling, but does not include the power supplies on customers' servers. Infrastructure downtime exists when a particular server is shut down due to power or heat problems and Dinix records such failure in the Dinix trouble ticket system. Infrastructure downtime is measured from the time the customer opens a trouble ticket regarding server downtime to the time the problem is resolved and the server is powered back on. Hardware Guarantee Dinix guarantees the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once Dinix identifies the cause of the problem. Hardware replacement is guaranteed to be complete within 3 hours of problem identification. In the event that it takes us more than 3 hours to replace faulty hardware, Dinix will refund the customer 5% of the monthly fee per additional hour of down time (up to 100% of customer's monthly fee). Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease. This guarantee excludes the time required to rebuild a RAID array. Applicability A: Eligibility for any credits is subject to Customers account being held current and having no outstanding balance due. Customers total credit in any contract year shall not exceed 30 days fees for the covered service type, Residual credits may not be carried over to subsequent years. B: Customer must have contracted for the specific service covered under each provision to qualify for any credits against those provisions. C: At any time Customer believes that Dinix has failed to meet any of the service level commitments set forth above, Customer must initiate a trouble ticket With Dinix within 48 hours after the occurrence of such failure in order to receive the credit owed under this SLA. Once the trouble ticket has been opened, appropriate Dinix staff members will investigate the incident reported by the customer. If, in the sole reasonable opinion of Dinix, the complaint can be verified as one that may be within the scope of coverage of this SLA, Dinix will provide the appropriate service credit within 30 days of the completion of Dinixs investigation. If Dinix is unable to verify the occurrence of the violation, Dinix will provide the customer with a written description of the results and conclusion of its investigation. Responsibility for commencement of a trouble ticket rests solely with the customer. Any necessary follow-up is the joint responsibility of the customer and appropriate Dinix personnel. No service credits can be extended unless a trouble ticket has been opened in the Dinix trouble ticket system. In addition, Customer must formally request a credit from the Dinix sales team if Customer believes a credit is due. Under no circumstances shall a monthly credit exceed the total monthly license fee, and no more than one violation of a particular commitment will be credited per day. Under no circumstances shall a customer receive a credit for a violation of an SLA commitment if the violation is a consequence of the customers failure to adhere to the appropriate collocation sublicense and Collocation Service Guide. D: Dinix shall not be liable for any delay or failure in performance of this SLA due to war, riots, embargoes, strikes, casualties, accidents, fire, earthquake, flood, acts of God, supplier or vendor failure, outage or malfunction of local or longhaul telecommunications services, utility outage or other occurrence beyond Dinixs direct control. 2004- Dinix stands by its words of high server availability to our customers; Dinix is 100% committed to providing services and support above todays industry standards. To us, an SLA isn't a formality - it's our promise, our SLA's are developed to ensure the Highest Server availability, performance and Network uptime possible. Please note our Network SLA is broken in to two sections. Please select the SLA appropriate to your Dinix Service plan. If you have questions as to what service plan you are subscribed to please contact the Dinix sales department. A: Premium Path Bandwidth customers. B: Direct Path Bandwidth customers. A: Network SLA Premium Path Bandwidth customers only. Dinix guarantees that the network will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance. After 24 seconds, Dinix will refund the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer's monthly fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and Dinix records such failure in the Dinix trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. Latency over the Internet. Dinix guarantees that the average monthly latency for round-trip transmissions will be 45 milliseconds or less within the continental United States, 115 milliseconds or less between the United States and Europe, 150 millisecond or less between the United States and Japan and 325 milliseconds or less between Europe and Japan. Latency is calculated by averaging measurements between various points on the Dinix network over a one month period. If the average monthly latency exceeds our guarantee, all eligible Dinix customers will receive one day of credit for the affected service on their next monthly invoice. Packet Loss over the Internet Dinix guarantees less than 0.3% average packet loss over the Internet within the continental United States, less than 1% between the United States and Europe as well as the United States and Japan. Packet Loss is calculated by averaging measurements between various points on the Dinix network during a one-month period. If our average packet loss is more than 0.3% over a month period all eligible Dinix customers will receive one day of credit for the affected service on their next monthly invoice. B: Network SLA Direct Path Bandwidth customers only. Dinix guarantees that the network will be available 99.5% of the time in a given month, excluding scheduled maintenance. Dinix will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and Dinix records such failure in the Dinix trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. Infrastructure Guarantee. Dinix guarantees that the critical infrastructure systems, including power and HVAC, will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance. After 24 seconds, Dinix will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee). Critical infrastructure includes functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling, but does not include the power supplies on customers' servers. Infrastructure downtime exists when a particular server is shut down due to power or heat problems and Dinix records such failure in the Dinix trouble ticket system. Infrastructure downtime is measured from the time the customer opens a trouble ticket regarding server downtime to the time the problem is resolved and the server is powered back on. Hardware Guarantee Dinix guarantees the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once Dinix identifies the cause of the problem. Hardware replacement is guaranteed to be complete within 3 hours of problem identification. In the event that it takes us more than 3 hours to replace faulty hardware, Dinix will refund the customer 5% of the monthly fee per additional hour of down time (up to 100% of customer's monthly fee). Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease. This guarantee excludes the time required to rebuild a RAID array. Applicability A: Eligibility for any credits is subject to Customers account being held current and having no outstanding balance due. Customers total credit in any contract year shall not exceed 30 days fees for the covered service type, Residual credits may not be carried over to subsequent years. B: Customer must have contracted for the specific service covered under each provision to qualify for any credits against those provisions. C: At any time Customer believes that Dinix has failed to meet any of the service level commitments set forth above, Customer must initiate a trouble ticket With Dinix within 48 hours after the occurrence of such failure in order to receive the credit owed under this SLA. Once the trouble ticket has been opened, appropriate Dinix staff members will investigate the incident reported by the customer. If, in the sole reasonable opinion of Dinix, the complaint can be verified as one that may be within the scope of coverage of this SLA, Dinix will provide the appropriate service credit within 30 days of the completion of Dinixs investigation. If Dinix is unable to verify the occurrence of the violation, Dinix will provide the customer with a written description of the results and conclusion of its investigation. Responsibility for commencement of a trouble ticket rests solely with the customer. Any necessary follow-up is the joint responsibility of the customer and appropriate Dinix personnel. No service credits can be extended unless a trouble ticket has been opened in the Dinix trouble ticket system. In addition, Customer must formally request a credit from the Dinix sales team if Customer believes a credit is due. Under no circumstances shall a monthly credit exceed the total monthly license fee, and no more than one violation of a particular commitment will be credited per day. Under no circumstances shall a customer receive a credit for a violation of an SLA commitment if the violation is a consequence of the customers failure to adhere to the appropriate collocation sublicense and Collocation Service Guide. D: Dinix shall not be liable for any delay or failure in performance of this SLA due to war, riots, embargoes, strikes, casualties, accidents, fire, earthquake, flood, acts of God, supplier or vendor failure, outage or malfunction of local or longhaul telecommunications services, utility outage or other occurrence beyond Dinixs direct control.
Posted by stimhost, 03-30-2005, 12:39 AM
do you suppose this mess will fall under "other occurrence beyond Dinixs direct control"?
Posted by Project X, 03-30-2005, 12:49 AM
no because they are the ones controlling it
Posted by stimhost, 03-30-2005, 01:03 AM
certainly easy to spin it otherwise.
Posted by Monkeyshack, 03-30-2005, 01:18 AM
Thanks for posting the TOS and SLA.
Posted by Aussie Bob, 03-30-2005, 01:27 AM
I agree, especially when they're supposed to be a professional organisation who have done these types of acquisitions before. Looking at what has transpired here, they look like a bunch of amateurs, not knowing which end is up or down.
Posted by Shiboning, 03-30-2005, 01:28 AM
It is now already tomorrow, my VPS is still a Vanished Private Server. Guess your interpretation is right. Their words are as reliable as their professionalism, being reinforced time and again. ...Ill never let you see The way my broken heart is hurting in me Ive got my pride and I know how to hide All my sorrow and pain Ill do my crying in the rain...
Posted by Monkeyshack, 03-30-2005, 01:32 AM
I'm going to suggest that when WHP went back to edeltacom for the files the machines had already been reformatted and prepared to be resold/used again.... this would explain all of the delay. WHP admit you lost our data so we can move on. ADMIT IT YOU NEVER BACKED OUR DATA UP
Posted by blitzlight, 03-30-2005, 01:46 AM
I am reading Dinix Network Guarantee ... and there's a portion that says : If, in the sole reasonable opinion of Dinix, the complaint can be verified as one that may be within the scope of coverage of this SLA, Dinix will provide the appropriate service credit within 30 days of the completion of Dinixs investigation ... Customer must formally request a credit from the Dinix sales team if Customer believes a credit is due What is considered as formal? will email to sales@dinix.com be considered?
Posted by ozphoto, 03-30-2005, 01:49 AM
I wonder how many VPS accounts have been squished into one system here. almost 3 days of continuously high load and no end in sight. 3:23pm up 2 days, 21:30, 1 user, load average: 9.88, 10.11, 9.35 86 processes: 84 sleeping, 1 running, 0 zombie, 1 stopped CPU0 states: 0.2% user, 0.4% system, 0.0% nice, 98.3% idle CPU1 states: 0.4% user, 0.1% system, 0.0% nice, 98.4% idle CPU2 states: 0.0% user, 0.0% system, 0.0% nice, 100.0% idle CPU3 states: 0.2% user, 0.1% system, 0.0% nice, 99.1% idle Mem: 4005568K av, 3996940K used, 8628K free, 0K shrd, 195460K buff Swap: 4192912K av, 3645404K used, 547508K free 846204K cached
Posted by rmsilver7, 03-30-2005, 03:07 AM
Wow, no post since 9:45pm..... I am still down, now at 103 hours.... man that is a long time. Has anyones VPS been turned on today? I am sure many that are all fixed up arn't going to be hanging around here to much, but still just wondering. I have also noticed through the last few days that no one else seems to have an IP smaller (older?) than mine 209.152.161.117, how long has everyone been with Dinix? I have been since November 2003. So I am thinking, maybe they are going backwards? Newest to oldest? All I know is I was a dumbass and believe Dinix was backing up my data and didnt do any backups of my own (my clients files OR my own) so I am looking for pity from ANYONE at WHP to get me my files from the last week. Please I am begging you, I really NEED those (plus ALL my email that is on there, I use IMAP!) I am sooooooooo screwed, I just know it. ~Riika 209.152.161.117/118
Posted by mediatech, 03-30-2005, 03:40 AM
I have a Dinix vps at 209.152.167.83 that appears to be viable. I guess someone can have it now that my nameservers have propogated to ServInt. I will request the account be terminated soon.
Posted by BigBison, 03-30-2005, 04:05 AM
Did I read that right? Not only did you not know the size of these accounts, you also didn't know the hardware required to host them? Why didn't you inform your customers that you had run into problems and would be moving the accounts to new servers? The official line, as I read in this thread, was never more than "everything is going as planned and on schedule". OIC -- you were legally bound to lie to your customers about how smoothly things were going? That just doesn't hold water. I'm certainly waiting for the "official" statement with bated breath!
Posted by BigBison, 03-30-2005, 04:30 AM
I have been a very happy VPS customer of JohnCompanies.com for 18 months now. They aren't mentioned around here very often, probably because their offering is a bit different and not quite what most of you are looking for. They suit me fine, and the quality of tech support is as good as I've found anywhere, easily as good as ServerCentral. I should probably do a review of them some day. For now, I will share with you the worst experience I've had with them, because it was just two weeks ago. I did not open a ticket with them. They contacted me on March 16th: I did not notice either crash, and they slipped by Alertra too. Not every company takes the initiative like this, I'm afraid many just hope their customers won't notice and cross their fingers on this sort of thing. As it is, I like having a host be forthright like this and inform me of what the problem is, what steps they've taken to mitigate its impact until it's been fixed, what steps are planned to fix the problem, and what effect this fix will have on me. Nicely done in each of those regards. The next message arrived six days later: I read that as, "We're sorry you experienced problems, we're taking this opportunity to upgrade not only the problem adapter, but your entire account." You know how that comes across? Downright professional! I'm certainly getting what I pay for from JC. I must also say I was glad for that tip! Isn't that better than posting customers' IP addresses on a forum, like WHP has done here? I received two more e-mails regarding this issue. One at 12:15am on the 25th (right when they said it would happen, still the 24th their time) saying migration had begun. At 12:21, I received an e-mail telling me the migration had successfully completed. I am impressed. Frontwards, backwards, upside-down and inside-out impressed. How many companies would have kept me in the dark and hoped I wouldn't notice that reboot? Or consistently upgraded my RAM? I started with 2GB. I now pay the same for 6GB. Performance of my VPS continues to improve the longer I have the account, and the more resources it uses. Yes, that's my worst experience with them. Aside from a couple of other reboots which went just as smoothly, I've not had downtime with JohnCompanies. They can migrate my account again any time! The above recommendation is free from any affiliation with the recommended company.
Posted by Cure, 03-30-2005, 04:40 AM
10:40am up 3 days, 1:17, 1 user, load average: 0.32, 0.14, 0.08 58 processes: 57 sleeping, 1 running, 0 zombie, 0 stopped CPU0 states: 0.1% user, 0.4% system, 0.0% nice, 99.5% idle CPU1 states: 0.5% user, 0.6% system, 0.0% nice, 98.9% idle CPU2 states: 0.7% user, 0.5% system, 0.0% nice, 98.8% idle CPU3 states: 0.2% user, 0.6% system, 0.0% nice, 99.2% idle Mem: 4005568K av, 3854284K used, 151284K free, 0K shrd, 505840K buff Swap: 4208976K av, 2077744K used, 2131232K free 744280K cached My Ip is working, but my domain is NOT!!! root@1n5-101 [~]# service named start Starting named: [FAILED]
Posted by PP Host, 03-30-2005, 04:48 AM
Well WHP migrated my Dinix VPS account last Friday and I still can not access my data (over 100 hours now) I still think of the Email to Dinix Customers (03/23/05) Dear Valued Clients, We are excited to inform you of the migration between Dinix and Webhostplus will commence this Friday, March 25 towards the evening time. Please refrain from making any updates............. WHAT A JOKE
Posted by JenniH, 03-30-2005, 04:54 AM
Another VPS still down here, despite his promise yesterday that all would be up again yesterday. Friday to Wednesday and no end yet in sight. They really do need to be made to pay for this.
Posted by robster69, 03-30-2005, 04:55 AM
I've been working on problems since 4:30am. It's now 1:00am. I only stopped to eat once. Tomorrow morning I'm meeting with my attorney.
Posted by The West Win, 03-30-2005, 05:30 AM
Guys, I've read this entire thread with interest....I'm REALLY gutted for you all. What a total shambles....I'm totally dumbfounded. Get out when you can...anyone who stays with this lot needs treatment. Ironically, the ones that stay will probably see great improvements due to the mass evacuation. BTW, on the Servint private forum today, Bob (the Boss) posted an apology if customers experience delays requesting non urgent assistance as they were prioritising refugee setup from Dinix. Nobody grumbled. Best of luck to the ones still in the sh*t.
Posted by suiso, 03-30-2005, 05:41 AM
This blows!! I just got a ServInt account on Monday, but my last back-up from Dinix was 3/2/2005! I kick myself in the a$$ for that. 2 days notice was not enough for me since I just scanned the email assuming it was much later! Most of my customers run PHPBB or MySQL driven data that is hard to update by FTP'ing a few files over. Now a few are telling me they either run IMAP or use WebMail as the only form of email. I am so pi$$ed now. Now it might be another 60+ hours before all VPS accounts are restored? I assume this is if they work 24 hours a day on this. Not likely. ARRRRRGGGGGGG!!!!!
Posted by HenryJ, 03-30-2005, 06:16 AM
GUYS, WHILE YOU ARE TALKING ABOUT VPS, PLEASE NOTE, THERE IS NO UPDATE ON DEDICATED SERVERS EITHER. MY DEDICATED SERVER IS DOWN FOR LAST 107 HOURS, AND THERE IS NO UPDATE ON IT YET.
Posted by Customer98, 03-30-2005, 07:19 AM
Obviously take a copy of the hosting T$C, but far more important than that, take:- :- A copy of all the emails you received from them, expecially the one giving you only 48 hours notice :- Take a copy of this forum, and the Dinix Forum. :- Extract all the posts from WHP: all the lies, mis-representations and false statements. Whatever they have in their T&C will not cover their actions outside that document. You make business decisions based upon what they tell you. If they lie and deliberately mislead you, for example to try to keep accounts which would be lost if the truth were known, and you make consequential loss, that is grounds to take action. Your attorney will offer formal legal advice, which the above is not, but he will need to be armed with the above, and will need to be briefed to understand that litigation outside the T&C is very much in scope. I'm assuming he isn't an internet litigation specialist in saying this. If he is, he'll know this already.
Posted by aqi32, 03-30-2005, 07:36 AM
if vps boxes were left behind then i don't understand why they didn't just zip the vpses over. what were they carrying ? the hard drives? but ofcourse that makes a lie of mgold's announcement that they thought the boxes weren't good enough so decided to use their own dell machines. so, the only assetts why bought were the dedicated servers, the rest was actually clients? if so they have lost out big! hell they could ahve just given the $1m to me, i would have spenbt it for them, and done a damned better job
Posted by Project X, 03-30-2005, 07:36 AM
wow, this is unbelievable! it is wednesday AM over here!
Posted by mlindi, 03-30-2005, 07:47 AM
Don't mind him - he's just chewing razor blades again.
Posted by dollar, 03-30-2005, 08:05 AM
at least there was on funny part to this topic
Posted by Dmitrij, 03-30-2005, 08:07 AM
Hi all! Is anybody know what is happening with Dinix.com technical support??? My server is down for two days, nobody answer my tickets!
Posted by nevf, 03-30-2005, 08:15 AM
I transferred my sites from my Dinix VPS to my new ServInt VPS using the WHM Transfer and it went pretty well, MySQL DB's came across etc. In fact it went better than I expected and better than last time I had to do this. ServInt support has been all that every one says it is - very, very good.
Posted by jennifer2, 03-30-2005, 08:53 AM
are you serious? where have you been that you do not know that dinix is no more since Friday? They do not answer anyone. They do not send out notice. They do not support anything. WHP bought dinix and they do not speak to us either!! They do not care that people have been down since Friday and have lost their business. If I were you I would read this entire forum and then start to make your calls to WHP.. not that it will do you much good at all. I wish you luck..you will need it dealing with these jackass's
Posted by Shiboning, 03-30-2005, 09:01 AM
Don't make me cry. Two days? Are you sure, or you just found out late? It started on Friday. Maybe you were celebrating Easter and didn't check. If your is two days, you have no place to complain here, because everyone here seems to have lost theirs for five or six days. Lost in that brand new "state-of-the-art" data center. Ha, ha, ha... Last edited by Shiboning; 03-30-2005 at 09:06 AM.
Posted by croakingtoad, 03-30-2005, 09:04 AM
I'm still down this morning: croakingtoad.com 209.152.167.153 209.152.167.154
Posted by Stan Marsh, 03-30-2005, 09:05 AM
quote from above =========== Customer Experience Based on BBB files, this company has a satisfactory record with the Bureau. To have a Satisfactory Record with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry. Report as of: 3/30/2005 unquote ====== Whatever I should say? I've just finished reading all the thread (100+ pages), have tried to visit some poor souls URLs - some aren't accessible even now... God had a mercy on me when said: "Don't go with a company with cPanel as the only alternative". OMG, I AM sorry for all of you...
Posted by BirdBrained, 03-30-2005, 09:06 AM
What does WHP think everyone's going to do, just go away and forget about all of their lost data? I think it's obvious their claim to have a "team of highly-qualified technical personnel 24x7x365" is bull. It appears they only work bank hours and can't even get anything done then.
Posted by PP Host, 03-30-2005, 09:09 AM
I need to find another VPS Host after this Dinix Nightmare. I looked at the ServInt site and I am a bit cautious to sign with them as I did not see any contact number or a business address. I already have a PowerVPS account and find it very slow, I need another service provider for a fast VPS (Dinix was Great - RIP) Any recommendations appreciated. Thanks
Posted by Shiboning, 03-30-2005, 09:15 AM
Just as I mentioned before, Fort Lee, NJ is in my neighborhood, Bergen County, one of the riches county in the entire nation with the median income of six digits (but I am among the poorest here ). There is no way for them to offer the service at the Dinix's price unless they find some way to cut corners.
Posted by Stan Marsh, 03-30-2005, 09:17 AM
Quoting from my VPS at PowerVPS: Although it's really slow TODAY. It's perhaps they're putting too many refugees into the servers... Too bad...
Posted by Bima, 03-30-2005, 09:20 AM
Hi PP Host, Try http://servint.net/contact/ Marek
Posted by mlindi, 03-30-2005, 09:25 AM
Nope. You were close so we'll give you a Hoodsie. They're essentially a utility, therefore they're DPW types. Brightly colored truck, yellow blinking light, leaning on a shovel from 7:30 - 4:00.
Posted by PP Host, 03-30-2005, 09:30 AM
Thanks Marek, I don't how I missed that - it must be the lack of sleep and worry over the last 6 days
Posted by Shiboning, 03-30-2005, 09:33 AM
If you read my other postings, you would see that I have been using Dinix and ServInt at the same time for quite a while. Dinix has better tech support. ServInt has faster servers. I think ServInt didn't impressed you because you have seen the impressive Dinix website in Flash. ServInt has a, I would say as I am a web developer, lousy website for the business, but the servers are great. The tech supports, however, are good, but if you have experienced the Dinix guys who see several steps ahead of your ticket question, you won't say it is great. When I asked for support, they sometimes answered my request with a further 'silly' questions. But they responded very fast. Maybe they try to respond fast and don't think long enough. You just have to go back and forth, and sometimes that irritates you. Anyway, their servers are definitly faster, and their memory offer is doubled the Dinix package. You can't find a better deal, at least at this point! Last edited by Shiboning; 03-30-2005 at 09:38 AM.
Posted by MacPC, 03-30-2005, 09:37 AM
From a year I was a "valued client" of Dinix without major problems, but a few days ago (5/23/05) I was received this email From Dinix ---- Dear Valued Clients, We are excited to inform you of the migration between Dinix and Webhostplus will commence this Friday, March 25 towards the evening time. Please refrain from making any updates or changes during this time as the servers will not be active till migration has completed. Do keep in mind that Dinix and Web Host Plus will do everything possible to keep downtime to a minimum. Some data will be migrated through our networks and some will be moved physically. We will be available by phone and live chat 24x7 during this time for any questions you might have. You will be notified immediately by email once migration has completed and would like your feedback on any outstanding issues or concerns you might have. Feel free to contact us toll free at (877)-467-8758. Thank you for your patience and support during this time. We are proud to have you join the Web Host Plus family, thank you and have a pleasant day! ---- Our VPS does not working yet today (30/3/05) and nobody answer me the emails and the Webhostplus chats show "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly." by hours.... The migration procedure has brought us several problems with our clients and nobody has apologized with us for the inconvenience, none of the 2 linked companies. The attitude that you have participated both is the worst. We believe that can happen unexpected situations, but also that somebody must show the face with your valued clients. This kind of attitudes doesn't make us to feel safe of the service that offered us in a near future. If somebody plans to hire hosting with these companies, think it well
Posted by Kevin2001, 03-30-2005, 09:42 AM
so what's the latest? Has Mike Gold posted anything lately? My account is still dead, although I have restored everthing from my back ups and I'm on another server (elsewhere). I would LOVE to have access to my account , so that I may get my DATA! 209.152.166.215
Posted by concreteman, 03-30-2005, 09:43 AM
Welcome to WHT, most of us are aware of the job you people have gotten and if you want to join the rest of the victims you can check out the thread here at http://www.webhostingtalk.com/showth...hreadid=387709 . I would suggest you get a big cup of coffee. Also you might want to mention this at http://www.webhoststhatsuck.com as it is a great example.
Posted by croakingtoad, 03-30-2005, 09:44 AM
count yourself fortunate you've got that much
Posted by tkahn, 03-30-2005, 09:54 AM
update? Server still down. 209.152.162.66 Finally got registered over here as my email verification was floating in dinix land. Used a new email address, mods please dont ban my account.
Posted by lomox, 03-30-2005, 09:58 AM
Not true, some of us have an answer.... They closed the ticket saying there are too many questions, most of the problems are cleared already, if your server is down, please reopen the ticket! BTW, I can't get back onto www.dinix.com Did they take it down already? ---------------------------------------------- http://osXdudes.ebron.com
Posted by speed2222, 03-30-2005, 10:00 AM
dinix.com works fine for me.
Posted by nettigritty, 03-30-2005, 10:02 AM
dinix.com opening here.
Posted by MacPC, 03-30-2005, 10:03 AM
Thanks, but we are desperate. More than 30 clients are hating us. The big problem is the email validation to make domain changes. More of them are emails accounts configured on this VPS and if this server is not online, we can not moving many of this customers....
Posted by Kevin2001, 03-30-2005, 10:04 AM
diinix.com loads here. I have been in the WHP live chat now for almost an hour. I had re-opened a support ticket with the dinix help desk yesterday, but I haven't gotten any response from them. How sad!
Posted by oldblues10, 03-30-2005, 10:08 AM
Still down. 209.152.167.183 down. down. down. I thought there were "no more tomorrows" in this project. Well guess what? It is tomorrow.
Posted by lomox, 03-30-2005, 10:09 AM
Weird, swear that it could not be located 5 mins ago, now it is fine. Something to do with my dns caching or my isp's dns, lately I'm having dns issues that I could not reach certain sites, even my own, only after repeated tries, then it will find it, any body has similar issues? ---------------------------------------------- http://osXdudes.ebron.com
Posted by Kevin2001, 03-30-2005, 10:10 AM
correction...... I'm in the WHP live chat que for an hour!! I still haven't typed with anyone yet.
Posted by Mike006, 03-30-2005, 10:13 AM
"There is no more tomorrow's for this project" *cough* bulsh&t*cough* Thanks for the continuous lies. Im glad that everyone went home and got a good nights sleep while servers are down for 6 days now. Oh and I love the response I just got from phone support. "Theres no one there now, they don't come in until 9am."
Posted by Monkeyshack, 03-30-2005, 10:13 AM
so what now are they going to hold our data hostage.. Mike just because we are going to leave dose not mean you can not give our data back. We still freaking paid and you and WHP did this to us. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. Give us our DATA so we can move on. is that SPAM.... sorry
Posted by Stan Marsh, 03-30-2005, 10:14 AM
Like someone posted earlier in this thread that this quote is quite 'sleazy' to say the least. "No more tomorrows" could be for you and/or your clients.
Posted by tkahn, 03-30-2005, 10:15 AM
They are'nt even there yet. Lovely. lol.
Posted by croncast, 03-30-2005, 10:16 AM
dahhhhhhhhhhhhhhhhhhh! this sucks. my clients hate me too. we host courseware for a highschool. so for them it is like a virtual snow day. plenty of them. i'm thinking i'll just tell them they have classes tomorrow. hah! whew. now i'm good for another 30 pages of this thread.
Posted by lomox, 03-30-2005, 10:19 AM
That's exactly what I hate about the whole thing. I missed the move announcement, then the client found out about server went down before I did, then I felt like I'm being KIDNAPPED for few days, then their repeated missed so called deadlines made a fool out of me each time, as that's how I lead my clients to believe. No News/Update is really bad for the situation, but even more Horrible is when they lied each and every update ! Good thing is that I have those domain registered under another email. There is nothing WHP can possibly offer to remedy any of the pain and suffering we have endured here. ---------------------------------------------- http://osXdudes.ebron.com
Posted by mlindi, 03-30-2005, 10:26 AM
I was seeing stuff like that yesterday - even on sites like google. Today everything seems to be OK.
Posted by oldblues10, 03-30-2005, 10:27 AM
Web host plus is a great company. if you stay with them, you can only expect the best customer support and the best communication from their organization. The way they treat customers is excellent. What other hosting provider would allow you to be down for 6 days and then try to upsell you on a dedicated server? Now that they have new DELL machines, it makes it all worth the wait and hassle of having to spend all this time waiting. I can't wait for my server to be up, so I can experience the web hostplus GigE network. I suggest that you all stay with web hostplus and hopefully we will have another great experience like this in the future!!
Posted by mlindi, 03-30-2005, 10:29 AM
That's a nice thumb in the eye. I've had issues like that in the past. It's a lot of work, but contacting the registrar(s) and explaining the issue can get you around the email verification thing. You will need to fax them an ID and company letterhead, and then they will override the email verification requirement. Sorry - but that's the only way around that.
Posted by MacPC, 03-30-2005, 10:33 AM
The question is.. why... The migration is not easy, but if they tell me that the migration will take "days", I had moved my clients without problems to another hosting provider. I can not understand the attitude of these companies Dinix and Webhostplus with your "Valued clients". Any answer me nothing. No tickets, No chat and they say me that call me 2 days ago. Today is the same...
Posted by mlindi, 03-30-2005, 10:39 AM
I'm receiving notice of posts ... including one from mgold ... that aren't showing up here.
Posted by croakingtoad, 03-30-2005, 10:45 AM
I agree...at the very least with enough notice I could've transferred my accounts away for a week while they got everything put together and probably would've been happy to come back
Posted by GreatDaneOwner, 03-30-2005, 10:45 AM
Just tried to get some help from webhostplus live chat. I'll just copy their replies: most of them should have been up last night please submit trouble ticket we are workin on getting all tickets resolved i am soryy i dont have an answer for you yet all the emails will be answered All these non-replies came after several minutes and in response to repeated questions. Then they just left me there. The chat window is still open. Edit: After a few more minutes, they did give me dinixmove@webhostplus.com to write to about compensation. Last edited by GreatDaneOwner; 03-30-2005 at 10:51 AM.
Posted by Kevin2001, 03-30-2005, 10:49 AM
Well you got further then I did! I guess I'll close the WHP chat window. Has anyone gotten a response from any open tickets using the dinix support desk? Or have they stopped responding to them too?
Posted by GreatDaneOwner, 03-30-2005, 10:53 AM
No response from dinix support here, of course. Anybody else?
Posted by Monkeyshack, 03-30-2005, 10:55 AM
No, the only thing I got was: Posted on 28 Mar 2005 06:19 PM Dear DINIX client, We are closing this ticket due to the fact that there multiple tickets open. We are working diligently in order to solve ALL the issues that any clients may have. A majority of our issues have been cleared. If you are still experiencing an issue please reopen another ticket under this Trouble Ticket system and we will respond as soon as possible. Thank you for your cooperation Trouble Ticket Team Which I Replied: Posted on 29 Mar 2005 10:17 AM THIS IS NOT A CLOSED ISSUE Please note I only personally had one ticket open at the time. I now have two: This one and a refund one.
Posted by Joshua, 03-30-2005, 10:57 AM
By the way, what ever happened regarding their statement about allowing dedicated server customers to upgrade to newer machines?
Posted by tkahn, 03-30-2005, 11:00 AM
Still down. no reply from anywhere. 209.152.162.67
Posted by Project X, 03-30-2005, 11:02 AM
agreed... and im still waiting on that phone call.... on the other hand, i hate flash websites, so tacky...
Posted by Shiboning, 03-30-2005, 11:02 AM
From experience, I don't host sites that I have no control of their domain registration. So I sell hosting along with a free domain name, or forcing them to transfer to my registration service since that is free, so that I can change the name server anytime I want, if I need to move them to another server. However, some of them have paid for ten years with another registrar, then I insist that they have me as tech contact, which allows me to log in and change the name servers. This should be one of the business tips for the hosting resellers.
Posted by mlindi, 03-30-2005, 11:03 AM
Hold on, here - let's take one (thousand) issue(s) at a time here. WHP needs to get the remaining accounts working first.
Posted by JenniH, 03-30-2005, 11:04 AM
We are still down too. Anyone who stays with them after this.... well....
Posted by mlindi, 03-30-2005, 11:05 AM
Agreed. You should always be listed as the tech contact. That does mitigate a lot of headache.
Posted by croakingtoad, 03-30-2005, 11:06 AM
Ditto, I also "try" to encourage one or the other.
Posted by shann123, 03-30-2005, 11:09 AM
I finally have some good news. My server at Layeredtech was set up Monday night (ordered Friday night) and I started getting everything on it from backups I had from Friday morning... not much was lost from Friday morning to Friday evening, so all is good there.. This morning, domain names started propagating to the new server and everything seems to be running even better than ever! I was a little nervous about going with a self-managed server since I am still fairly new to it, but the few problems I've had so far was handled by support within an hour of opening a ticket (thanks Jeremy). Now I just gotta wait and see if WHP is ever gonna cancel my account as I requested. Fortunately, I haven't been billed yet, I'm still waiting to see that so I can do a charge-back.. lol. Anyway, I can finally rest now. Good luck to those of you still waiting on any type of resolve of your servers. And, take everyone else's advise, get away from WHP as soon as possible.
Posted by croakingtoad, 03-30-2005, 11:13 AM
Let's try not to start off posts with "I have good news" unless it's related to WHP... at this point I can't deal with the ups and downs...
Posted by Project X, 03-30-2005, 11:15 AM
i want a direct answer, one at a time. did you leave the VPS servers at edeltacom? did edeltacom tell you to be out by monday? did edeltacom reformat? are you squeezing the remaining VPS clients on to other boxes? was ANY equipment damaged? is the missing data recoverable? you must realize, the longer you jerk these people around about their data, the more liability you are taking on. not to mention that your business reputation is completely destroyed. do the right thing. if data is gone, contact the clients and tell them it is gone. i would offer the effected clients no less than 1 year free hosting if i were you. its a hell of a lot cheaper than the alternatives and itll give them time to get on their feet and try to reassemble their business. chances are they wont stay, but then they may not sue you. now, for those of you still waiting around. dont bother. spend this time to restore what credibility you may have left. get a new site. get a new host. find some cleints. make reparations to your existing clients.... to all involved, good luck!
Posted by inception, 03-30-2005, 11:15 AM
Yeah, about as tacky as half your web designs. How could any self-respecting designer say that flash is tacky? I think Ceonex did an awesome job of incorporating flash into the Dinix site. Granted, servint's site is a great site for what they are doing, even with out flash, but that doesn't mean flash is tacky. Just because a site is able to convey its message without flash does not mean that flash is tacky. Come on Lauren, haven't you said enough on this post? Why don't you start a new thread and call it 'Lauren Complains to Herself' and leave this one for people who need their server back up. PS...209.152.166.81(or .82) is still down.
Posted by Project X, 03-30-2005, 11:18 AM
oh im sorry, did you as a responsible web designer/business owner forget to make backups? how do you explain something like that to your clients? i learned that in hosting 101 the point is, insulting me isnt going to give you back your data. and if i were as opportunistic as some here would like to claim, believe me, id have been doing reverse IP lookups and harvesting clients from the get go. Last edited by Project X; 03-30-2005 at 11:24 AM.
Posted by Shiboning, 03-30-2005, 11:19 AM
Imagine that you are WHP, and you messed things up and get to this point, what would you do? Run? Hide? Find an excuse to blame the clients, threatening them law suits? Work hard to restore the reputation? (This doesn't seem to be the case here.) If one day your business reached that point, is there any hope for redemption? I don't know, you have to have some character and habitual flaws to get to this point. This whole thing seems to be the outward consequence of the inner problem. Can someone change this situation without rebuilding life from inside out? Am I exagerating it? If you read the entire 100+ pages of the drama, I don't think I am exagerating. I think I am seeing the fate of someone like the CEO's of Enron or Worldcom.
Posted by mlindi, 03-30-2005, 11:20 AM
Did someone put habanero sauce in your Massengil this morning? sheesh - lighten up.
Posted by Toranj, 03-30-2005, 11:21 AM
http://www.webhostplus.com/about-advantages.asp : Unsurpassed Client Care and Support We consider our clients to be valued partners and we will work to ensure the utmost quality of service and complete satisfaction by providing an advanced on-line trouble ticket system and a dedicated Technical Support staff ready to meet any needs at any time.
Posted by tkahn, 03-30-2005, 11:22 AM
argh. Come on WHP, throw us an update bone.
Posted by Project X, 03-30-2005, 11:27 AM
oooh i have an idea.... lets get a WHP client list and email them a link to this thread! woo hoo!
Posted by Shiboning, 03-30-2005, 11:31 AM
Hey Lauren, How did you get 575 registered users and only 60 posts? Where did you steal that list?
Posted by anon-e-mouse, 03-30-2005, 11:32 AM
I would suggest anyone not involved with this, just keep out. Those that are, wanting updates to this thread won't get you back online any quicker. You have three choices, move, be prepared to move or be patient. It is obvious it is a serious issue and I am sure the host doesn't want to address a 100+ page thread to keep you all informed. I know what I would have done days ago
Posted by mlindi, 03-30-2005, 11:33 AM
There are 500 little voices in her head ...
Posted by handreach, 03-30-2005, 11:33 AM
I am not sure about your situation, but I think you don't need to change all domain registars when you move to a new machine. You just need to modify your master domain's IP address that you obtained for your new hosting company. I moved all my domains to a new server just like that yesterday even though my VPS with dinix is still down at this moment. My sites are working great in the new server and I am not having nightmare in my sleep anymore.
Posted by nevf, 03-30-2005, 11:36 AM
I've just moved from Dinix to ServInt and would say that so far ServInt tech support is better than Dinix was. And you can talk to a tech, which I did the other day. Email replies have been prompt and accurate. And I know they are busier than usual with all the Dinix refugees moving there way. I would prefer a proper Help Ticket system like Dinix had though. And I completely agree about their disjoint web sites.
Posted by Project X, 03-30-2005, 11:37 AM
migrated from the other board i had i havent even begun to import my entire user base! the advertising opportunites are going to be great hope you dont miss it!
Posted by AHFBWEB, 03-30-2005, 11:37 AM
save your advertisements for those that care,,,uh I guess that would mean you would be very quiet for a change
Posted by whitehat, 03-30-2005, 11:37 AM
What a fascinating evening I spent connecting some dots trying to see who the players were. Anything seem coincidental here?: Leonid Godovich, Director of Sales, WebHostpPlus; Victor Ravitsky, (at least at one time) tech admin for WebHostPlus www.cidr-report.org/cgi-bin/as-report%3Fas%3DAS18942%26view%3D1221+Ravitsky+webhostplus++-filetype:pdf&hl=en&lr=lang_en] see cached google page[/URL] Carl Rudel (or is/was that Karl Rudel), the other face we have seen here at WHT lately; Oh, I forgot to check - is Alex Yevelev still the billing contact for WHP? Now, the next link is to a porn site copyrighted by Red Butterfly Productions. The best place for hardcore sex online, copyright Red Butterfly Productions. It's IP address? - 66.111.204.18 none other than at WebHostPlus.com Do a Whois for RedButterfly.com: IP address: 66.111.224.3 Webhostplus Inc Domain Name: REDBUTTERFLY.COM Administrative Contact, Technical Contact: Katsev, Alexander Red Butterfly 96 Linwood Plaza, Suite 377 Fort Lee, NJ 07024 US That's right - none other than Alex Katsev, mainplayer in 9NetAvenue, 3wcorp, Datapeer, now morphed into WebHostPlus. Do a google (exact phrase search) of "Red Butterfly Productions" and find Canada's Adult Industry Gathering and Conferences, Sept 2-4, 2005 "QWEBEC EXPO >> WHO WILL BE HERE" and the answer (after you get past the nude women), third on the list, is none other than WHP's own Alex Katzev for Red Butterfly Productions. Some of you may be jealous. I don't know. Of course, as someone pointed out earlier, according to Better Business Bureau of NJ - Webhostplus.com the President of WebHostPlus is Alex Katser with an 'r' not a 'v'. I'm so sure they are different people. Let's explore some more. From the FCC[/COLOR] on March 8, 2000: 9NETAVE.Com a.k.a. 9 Net Avenue, Inc. 400 Kelby Street One Parker Plaza Fort Lee, New Jersey 07024 Attention: Alexander Katsev "This is an official CITATION, issued pursuant to section 503(b)(5) of the Communications Act of 1934... It has come to our attention that the above-named entities: 1) recently sent unsolicited advertisements to telephone facsimile machines ...... ....The unsolicited advertisements all involve pay-per-call, or 900-number, services. Some of the unsolicited advertisements promote goods or services that purportedly are available to consumers who call specified 900 numbers" and in December, 2000, also from the FCC : FCC PROPOSES $1,107,500 FINE AGAINST 21st CENTURY FAX(ES) FOR VIOLATIONS OF THE TELEPHONE CONSUMER PROTECTION ACT And in March 2002, from the FCC: In this Order, we issue a monetary forfeiture in the amount of $1,107,500 [no typo] against 21st Century Fax(es) who was 21st Century Fax(es)? from junkfax.org : Aliases 21st Century Fax(es) Ltd. 9NETAVE.Com British Fax Directory ICN Corporation Jonathan C. Goodman Nicholas J. Kendrick Gordon Ritchie Alexander Katsev and as Jay Suds pointed out way, way, way back in this thread, "Perhaps it is coincidence that the same lawyer represents both WebHost Plus (located at 100 Meadowlands Parkway) and represented the now defuncted 9NetAve, and they were located at 110 Meadlands Parkway" Let's look back in time to the sale of 9NetAvenue to Concentric. Who were the owners of 9NetAve, the company above which had the FCC's attention and in which Mr. Katsev was involved? from the SiliconValley.com tech news of the legal papers - the sellers for 9NetAvenue: BT Bautex AG, Vasiliy Salygin, individually and as trustee of the Vasiliy Salygin Family Trust and as trustee of the Vasiliy and Natalia Family Insurance Trust, Natalia Salygin, individually and as trustee of the Natalia Salygin Family Insurance Trust, and Mikhail Kofman (collectively the "Principal Stockholders") Ms Karina Gradus was attorney-in-fact for the Sellers of 9NetAve; when Datapeer then went bankrupt and morphed into Webhostplus, she has been the attorney of record for WebHostPlus in NJ. And speaking of the Natalia Salygin Family from the 9NetAve sale, look at what followed on Nov 22, 2002 - from a www.sec.gov/litigation/complaints/comp17857.htm+Salygin++Natalia++-filetype:pdf&hl=en&lr=lang_en]Google cache[/URL]: "Since April 2002, Defendants illicitly induced at least 32 persons to invest more than $2.5 million in the Offering through: (a) preparation and distribution of a private placement memorandum (the "Offering Memorandum") that contains material misrepresentations and omitted material facts" You read the details at the link I gave and on Nov 27, 2002, www.legalcasedocs.com/120/254/847.html+Salygin++Natalia++-filetype:pdf&hl=en&lr=lang_en] "Securities and Exchange Commission[/URL] Obtains Immediate Relief against Thomas Fletcher & Co. Inc. in Connection with Fraudulent Unregistered Offering that Raised over $2.5 Million from Investors The connection? Thomas Fletcher was a wholly-owned subsidiary of Thomas Fletcher Holdings; Fletcher Holdings was owned by Roman Thaker, Sergei Voronchenko, and former 9NetAve owner, Natalia Salygin. Remember - everything is a coincidental. Nothing Corleone about it. That's more than enough for one post. You can make you own conclusions. Gives you the warm fuzzies, doesn't it? Last edited by anon-e-mouse; 05-21-2005 at 03:27 AM.
Posted by speed2222, 03-30-2005, 11:37 AM
lauren. if the memebrs don't know they are there.... what's the point?
Posted by Shiboning, 03-30-2005, 11:39 AM
All three choices are mine. I have "moved" all but one site that I don't have the DB backup, so I am "preparing to move" that site, and "patiently waiting" for the server to back up to do so. So I am just chatting while waiting, and trying to articulate the lesson we have learned in this experience.
Posted by Project X, 03-30-2005, 11:42 AM
of course they know they are there! how would they not know they are there! i do send system emails. the board didnt just go up yesterday... its been there. just waiting.... waiting for something like this.... you guys really need to get over it
Posted by concreteman, 03-30-2005, 11:45 AM
That explains the email...
Posted by BirdBrained, 03-30-2005, 11:45 AM
Excellent detective work. It should save the attorney general alot of time if/when they read this thread.
Posted by AHFBWEB, 03-30-2005, 11:45 AM
If they know they must not care hmmm webdersignersthatsuck.com, forumspammersthatsuck.com
Posted by mediatech, 03-30-2005, 11:46 AM
And while you're at it email these thread to the BBB... a fax would be awsome. Let them know of course that you have 112 pages of complaints first
Posted by Kevin2001, 03-30-2005, 11:47 AM
Man, this Ignore List feature is a great!
Posted by BirdBrained, 03-30-2005, 11:49 AM
I've already notified the BBB and the NJ Attorney General about this thread and how to find it.
Posted by njak, 03-30-2005, 11:55 AM
Yes, for those of you who don't want to look at a certain individual's post, simply click on the profile button in one of their messages. Their profile will open in a new window. At the bottom somewhere, you will find a text link to click on that says "Add this person to your Ignore List" or something like that. After you click on it and come back to this or any forum topic, you will no longer see their posts - you will only see that they made a post and something like "This person is on your Ignore List - to read this post click here." Solves a lot of anquish and that person can no longer annoy you with their needless posts. Not naming any names here, but I think you know who I mean.
Posted by Customer98, 03-30-2005, 12:01 PM
At last! Someone starting to get the scent! I've posted throughout this thread: know what you are dealing with and know WHO you are dealing with. Check it out. When you work out a few facts you can hardly be surprised about the lies, the misinformation, the cut-quality hosting provided, the whole ugly shooting match. And it's only just started for anyone stupid enough to stay with them. My advice: get outta there, and THEN work out your strategy for compensation and payback. But DO THAT RESEARCH. The deeper you scratch that surface the more you will reveal. And don't forget the words in may last post. Take copies of everything on the forums, keep copies of all communication.
Posted by inception, 03-30-2005, 12:02 PM
did you really have to quote that whole thing?
Posted by handreach, 03-30-2005, 12:03 PM
Looks like a ..., smells like a ..., and acts like a ..., so it must be... Good detective job, whitehat. You should teach us how to do that
Posted by croakingtoad, 03-30-2005, 12:05 PM
At the moment I don't care who they are, I just want my VPS online... croakingtoad.com 209.152.167.153 & 154
Posted by {-_-}, 03-30-2005, 12:07 PM
I wonder if these are related? WebHostPlus successfully acquires Vilitas - August 27, 2004 webhostplus.com/web-host-plus-news.asp Vilitas Losing Its Edge???? - 21-Sep-2004 gidforums.com/t-3657.html And what went wrong with our Dinix accounts? "Over the past year Web Host Plus developed fully managed and structured migration plan, which includes security migration as well as data management during the migration process. With migrations ranging from a 10 servers to 100 in the past 6 months Web HostPlus has a flawless migration plan in place." prweb.com/releases/2004/9/prweb162848.htm
Posted by Monkeyshack, 03-30-2005, 12:15 PM
Its a webhosting Jihad....
Posted by Shiboning, 03-30-2005, 12:15 PM
So that arrests my case, "This is an outward consequence of an inner corruption."
Posted by croakingtoad, 03-30-2005, 12:21 PM
hahahaha...funny
Posted by njak, 03-30-2005, 12:41 PM
Jihad? Looks more like the Russian Mob. When your server comes up, get your data off and whip your VPS clean.....
Posted by BirdBrained, 03-30-2005, 12:54 PM
Posted by mgold on the Dinix forum: https://www.dinix.com/forums/showthr...7&page=4&pp=10 Please Only Post Once Please make sure you dont post the same issue more then once. We have all the issues and are working on them, when people post or send an email 38 times with the same issue it floods our mail boxes and we can not help people that are following procedures. As of now, please make sure to only send one request and please make sure all requests are submitted as a trouble ticket first. Also duplicate trouble tickets get deleted automatically. __________________ Michael Gold Web Host Plus, Inc. Operations Manager 201-520-1800 X 24 I am here to answer any and all questions about Web Host Plus / Dinix please do bring serious matters to my attention.
Posted by rmsilver7, 03-30-2005, 12:59 PM
omg... I was soooooo sure when I got up this morning that my server was up, I mean its been 7 hours since I got off the computer.... and it is still down. I just cannot believe this. ...... I give up, you win WHP. What do I have to do to get my server back?! I will do anything for my data, ANYTHING! Please just some sort of response is what I need........ I am losing it! ------------------------ 209.152.161.117 VPS 200 Riika Magnus Silver-Logic Web Services
Posted by BirdBrained, 03-30-2005, 01:08 PM
Careful, Red Butterfly Productions might take you up on that offer.
Posted by croakingtoad, 03-30-2005, 01:08 PM
I just got off the phone with Mr. Gold. He was very understanding and helpful, and I have been one of the very frustrated and I still am, but I was glad to be able to talk to him and he was quick in answering my questions and advising me of what I needed to do to get my VPS100 back online as quickly as possible. (That is, follow his instructions a few posts up by hawkmultimedia).
Posted by robster69, 03-30-2005, 01:12 PM
I think the WHP strategy at this point is "if we ignore them, they'll go away. " I hope everyone has taken the opportunity to notify the NJ Attorney General, notify the BBB, the FTC, and contact an attorney. If there is a potential that your customers will sue you for this, you need to show that you are doing everything in your power to mitigate the circumstances. Amazing detective work, whitehat. This will make lawsuits and government assistance much easier since there is an established pattern of illicit activity on the part of the principals. Last edited by robster69; 03-30-2005 at 01:23 PM.
Posted by Shiboning, 03-30-2005, 01:20 PM
Good point!
Posted by robster69, 03-30-2005, 01:21 PM
toad, thanks for that info. I hope it's not just another carrot at the end of a stick. Remember he was getting our IP addresses and names two days ago. What ever happened to that list?
Posted by Monkeyshack, 03-30-2005, 01:30 PM
I'm sorry but I have a huge problem with him asking us for our IPs... HE SHOULD ALREADY HAVE THIS. HE SHOULD ALREADY KNOW WHO IS UP AND WHO IS DOWN. For him to ask the client what IP we are at is outrageous and shows even more negligence to lack there of understanding of the business he is in. Last edited by Monkeyshack; 03-30-2005 at 01:41 PM.
Posted by njak, 03-30-2005, 01:41 PM
If my VPS ever comes back up, I'm probably going to faint from shock.....
Posted by PP Host, 03-30-2005, 01:47 PM
If it does come up - You may faint when you try to use it. Mine came back up yesterday, it was so slow I could hardly logon to it, there was no chance of getting my data off it. It's back down again today. I can't even ping the IP address
Posted by jasonstx, 03-30-2005, 02:00 PM
I was down for over 2 days and they tried to upsell me a dedicated server. So at least they don't wait 6 days to upsell... They are 3 times as fast, they do it in 2 days! WHP ROCKS! wow, I think i just threw up a little by typing that.....
Posted by robster69, 03-30-2005, 02:21 PM
That's a strategy that may work. If you call in and order a dedicated server you'll be up much sooner.
Posted by Shiboning, 03-30-2005, 02:27 PM
Have anyone tried this? See if they have 30-day money back trial. Sign up, restore, transfer, and leave, hee, hee, hee...
Posted by Kaith Sutai-Rustaz, 03-30-2005, 02:34 PM
I'm certain this was their plan all along. FLASHBACK: Months a go, in their sekret evil headquarters: "Hey, lets spend a few million bucks, buy an established hosting company, wait to the last minute and mvoe all their gear, and while we are at it, destroy a few hundred businesses, so they can flame us non-stop on bbs's" "Thats brilliiant. Hey, maybe we can even make them beg" "I'll bet, if we only post occationally teasing them it'll make them cry even more." "Lets do it". FLASHFORWARD/ An so, here we are today. The WHP staff are sitting in their "Fortress of Anexation" watching the phone queue flash in a soothing strobe effect, while resting their feet on deactivated high end servers, while a lone Commodore 64 works in vain to serve websites to a thousand customers. Folks, you're understandably pissed. Hell, my server was only down for 3 days, and I'm still angry about the rushed move, lack of communications, etc. I've barely slept since this all began, have incured expenses it'll take me months to pay off, and lost a great deal of credibility with my customers, as well as accounts. But...I can not believe that this was planned. Only a fool would plan this mess. I have to believe that they went in with the best of intentions, encountered more problems than they had considered, and are now working to fix things as fast and as best as they can. Mike Gold, etc can not both work to restore your sites and be on here 24x7 to update, plus check a dozen other spots. They HAVE to sleep at some point otherwise they will make mistakes caused by pure exhaustion. I am sure that on more than 1 occation they have looked at each other and said "what are we going to do". Please, use the ticket system as requested. Just because you get no reply, does not mean it hasn't been read. (An acknowledgement would be nice) Use the thread on the DINIX forum to just record your info. Echo it whereever else you like, but please, give these folks a small number of points to look at, rather than a huge number. I have sent in several messages to both Mike Gold and Carl Rudel. I have received confirmation that Mike has read them all. (Learn to use the recipt notification in your email people). This situation is as frustrating for them, as it is for us. I've gone through several "Im ruined, wtf am I gonna do" rounds during this mess. I feel for you all. I've tried to help as I can, and would do more, but can't at the moment. A few places to goto have already been mentioned. I obtained a server through 15minuteservers.com. I also recommend racknine.com. They host my "too big for Dinix blades" forum. It will take alot for me to consider doing business with Dinix/WHP again. But, I won't be canceling my server there for a bit. A spare box will allow me to work on some mirroring ideas I've been experimenting with. What I'm saying here is, please, help them to help you, then let them do their jobs. Mike, Carl or whoever is reading from WHP/Dinix: Please, take some time and post a detailed explaination on what happened, what you have been doing, and where you are at. The official message needs to go out now, not in a few days. People need closure. Those of you still waiting for something to come up so you can move, have you found a new home? If not, do so. If so, have you gotten it all set to go? DNS takes 24-72 hours to propagate, so make certain you have your new dns info setup and progagating now. Waiting another 2 days will only add to your downtime. Do you have -any- backups? If you designed their websites, you MUST have copies of the files somewhere right? They may lose lose email, but that is acceptable, compared to losing everything. Databases If you provide their designers with space, can they reupload them? Are there any reliable companies you could hand your backups to, and have them help you get up fast? List them. Anyone to avoid, list them too so people don't get triply stung. How can we, as a community help each other regroup and rebuild? What else can we do while we wait to get back up as fast as possible? If there is nothing you can do, you have no backups, and are about to lose it all....have you contacted an attorney? A bankrupsy attorney? Have you contacted your clergy (for those who believe in, whatever), a friend, or someone who you can trust to cover for you while you break down? I'm serious. This is not the end of life, but it feels like it, and you need to make certain you, as a person, will make it out the other side, alive. I have to get back to putting out my own fires, but if anyone needs to reach me, please, even if it's just to ask "what do I do", pm me, email me, ICQ 2371543 me or call me (716) 822-4102. Good luck.
Posted by robster69, 03-30-2005, 03:16 PM
ROFLMAO! Talented writing. I see your point, but they DO need to provide regular updates. That's an obligation, not a favor. And it doesn't HAVE to be Mike, there is only so much one person can do. It's as simple as: 1) posting an update to a forum 2) telling the person who answers the phone at WHP. {tell one person, who can then pass that on to hundreds, instead of answering the phone or making calls yourself.} 3) have a auto-responder to an email, such as "dinixmove". There is no need to personally answer those. 4) Create a simple checklist of accounts, ips, or whatever so we can see progress. Even one of these would calm our fears. In "disaster" situations, leaders communicate and delegate. Most of us have been sleepless, answering the phone for our customers, setting other plans in motion, etc, etc. This has us all exhausted and edgy. So, anxiety levels start going through the roof with speculation that WHP has some sinister plan. That's human nature. And BTW, I think it was strangely inappropriate to try to upsell a dedicated server to a desperate customer. Get my service up first, then lets talk about future business. Last edited by robster69; 03-30-2005 at 03:20 PM.
Posted by geego44, 03-30-2005, 03:47 PM
Listen folks, until I see a a respectable response from WHP, as far as I am concerned there is not one person there of integrity. There is a little boy there name Leonid, believe me he no damn good. He makes the devil look real good till the devil now has a halo and walking in perfection. They are now not answering any telephone calls whatsoever. There has to be something legally that can be done to there scumbags Last edited by geego44; 03-30-2005 at 03:51 PM.
Posted by aqi32, 03-30-2005, 03:54 PM
are you guys who have moved to somewhere else put in for refunds for april which has already been billed? not like they'd get taken much notice of though
Posted by croakingtoad, 03-30-2005, 03:56 PM
I have and I have to enter extra text for this post to be more than the required 10 characters....
Posted by Kevin2001, 03-30-2005, 04:04 PM
What's interesting is I was never invoiced! I always get an invoice on or about the 25th of each month, but not this month...
Posted by ubuzz, 03-30-2005, 04:09 PM
Same here. I wasn't invoiced either. I entered a help desk ticket 2 days ago to cancel my VPS but it has not been anwered. I hope they don't try to invoice us now.
Posted by geego44, 03-30-2005, 04:11 PM
my server average load is in the 20's with 200 processes
Posted by blitzlight, 03-30-2005, 04:11 PM
how did you ask for a refund? just send an email to sales@dinix.com? or it has to be by mail?
Posted by blitzlight, 03-30-2005, 04:15 PM
In fact, I'm skeptical about the idea that they will entertain request for refund, after all the current/future loss incurred ...
Posted by JenniH, 03-30-2005, 04:19 PM
We are still down here.... I am beginning to doubt whether it will ever come back up. I've given up sending emails... they are simply pointless.
Posted by geego44, 03-30-2005, 04:19 PM
I cant believe I am this patient but I have just about run out. I need some help from you folks. I want a provider that owns their own servers, their own data center, offer phone support and bandwidth and similar costs to Dinix. I will pay a little more for a real good deal. PLEASE PM ME IF IT IS NOT TOO MUCH OF A PROBLEM HELP HELP HELP Last edited by geego44; 03-30-2005 at 04:29 PM.
Posted by blitzlight, 03-30-2005, 04:30 PM
I moved mine to PowerVPS. They don't own their own data center or phone support. They are upfront about this, straight-talk, no sugar coating, I like it that way, rather than getting unpleasant surprise later. So far I'm very satisfied with them. Their techs are very helpful and accomodating. and if you check VPS performance benchmarking thread, their VPS servers have respectable performance, compared to other VPSes.
Posted by mgold, 03-30-2005, 04:35 PM
Announcement from Migration Team DINIX clients just to bring you up to speed, in February Web Host Plus bought the assets of DINX. On March 26th Web Host Plus has received the hardware and started assisting DINX support and management team in migrating the data over to the hardware in Fort Lee, NJ. Web Host Plus is responsible for all the clients from the date of migration release. Migration Release is on the date that clients have been delivered and turned up in Web Host Plus facility by DINIX support team. As of today March 30, 2005 about 4% of customers have still not been migrated over due to some technical difficulties in Atlanta, GA. We understand your concerns, but please understand that Web Host Plus is just here to assist with migration and not manage it. Web Host Plus allocated all of our resources including all of our manpower 24x7 and also included hardware to be used for this migration.
Posted by BirdBrained, 03-30-2005, 04:35 PM
Ripped from the Dinix forum: http://www.dinix.com/forums/showthread.php?t=398 Announcement from Migration Team DINIX clients just to bring you up to speed, in February Web Host Plus bought the assets of DINX. On March 26th Web Host Plus has received the hardware and started assisting DINX support and management team in migrating the data over to the hardware in Fort Lee, NJ. Web Host Plus is responsible for all the clients from the date of migration release. Migration Release is on the date that clients have been delivered and turned up in Web Host Plus facility by DINIX support team. As of today March 30, 2005 about 4% of customers have still not been migrated over due to some technical difficulties in Atlanta, GA. We understand your concerns, but please understand that Web Host Plus is just here to assist with migration and not manage it. Web Host Plus allocated all of our resources including all of our manpower 24x7 and also included hardware to be used for this migration. Migration Team
Posted by suiso, 03-30-2005, 04:38 PM
This was posted on the Dinix Forum: WTF??? I thought we were moving to NJ. Only 4%? Boy, those are a loud 4% that are posting to these forums! I bet it is higher then 4%.
Posted by Monkeyshack, 03-30-2005, 04:39 PM
More BS from the home front. I would never recommend WHP for migration... blah you suck at this. I can't believe people pay you to do this. I just tasted puke in my mouth. Migration just doesnt fit here. I think of it like those trailer houses that are going down the interstate, the wind blows and it just doesnt make it to its destination looking the same as it did from the factory. Last edited by Monkeyshack; 03-30-2005 at 04:43 PM.
Posted by croakingtoad, 03-30-2005, 04:45 PM
Well, he's really nice on the phone
Posted by speed2222, 03-30-2005, 04:52 PM
If I am in that "4%" , why did my server come up for exactly 24 hours.. now back down again?
Posted by aqi32, 03-30-2005, 05:01 PM
suisio fort lee is in NJ! so now they are saying it's not their fault but dinix's fault!!!!!!!!! this is a joke right? i've dreamt this whole thing and will awake ot find a world where businesses conduct themselves professionally and take responsability and deal with their actions.
Posted by Kaith Sutai-Rustaz, 03-30-2005, 05:09 PM
If I'm reading that right, all problems from the 26th on when they shut the servers down is WHP's concern. Prior outages are not. That needs to be cleared up.
Posted by GreatDaneOwner, 03-30-2005, 05:09 PM
Exactly my thoughts. I still refuse to believe that this is actually happening and it's not just a nightmare that I'm going wake up from.
Posted by Kevin2001, 03-30-2005, 05:15 PM
? assiting DINIX support.... I though you (WHP) was in charge of this F*** Up? From the date of release? That sounds like someone or some company is passing the crap on to someone else. In my eyes WHP is responsible at and from the moment my server (account) was unplugged in Atlanta. WHP and WHP ONLY is responsible!! This is crap WHP!! Hello you are Dinix now... There is no one to blame but your own arse. Stop passing the responsiblity, AND GET MY ACCOUNT UP. PLEASE. I have been calm all during this, if fact my buisness partner stated that I was dealing with this well. But, this type of statement is what I didn't want to here. I want someone in WHP to own up to this train wreck. We'll let the lawyers handle where the line of responsibility fall, and trust me, the $$ will come out of WHP!
Posted by geego44, 03-30-2005, 05:17 PM
they just dont want any more negative responds on the forums so they are distancing themselves from the whole thing. I guess we are assets not worth having.....
Posted by geego44, 03-30-2005, 05:36 PM
Since WHP is only facilitating the migration, why in the world do they answer the dinix phone calls? They should let Dinix answer their own calls if that is the case. They are not seeming to get worse as the days go by. It would be better if they dont speak becuase they are now removing any doubt in our minds about what we think of them. Last edited by geego44; 03-30-2005 at 05:49 PM.
Posted by GreatDaneOwner, 03-30-2005, 05:44 PM
They will have nothing by the time it gets to court (if ever). Not that we will have anything. Plus, it seems to me that you can get away with anything in this business. Remember the Dednow/FortressITX fiasco last year? And they still have customers.
Posted by Monkeyshack, 03-30-2005, 05:44 PM
BTW its still down... kinda important still.
Posted by Kaith Sutai-Rustaz, 03-30-2005, 05:47 PM
Phone calls I recieved from DINIX IDed as WHP on my caller id box...that was on the 25th. Correction, 24th. 2:47pm 3/24/2005 201-658-3074 webhost plus in The phone number "(201) 658-3074" is a Cliffside, NJ according to a lookup. Last edited by Kaith Sutai-Rustaz; 03-30-2005 at 05:51 PM.
Posted by Toranj, 03-30-2005, 05:52 PM
my server was up for 24 hours and is now down for 24 hours. whose fault? whp's? Dinix's? or my own?
Posted by speed2222, 03-30-2005, 05:53 PM
quick question.. if i have my dinix ips as ns1 and ns2, and the new host as ns3 and ns4.. will it use the new host if the ns1 and ns2 are down?
Posted by Toranj, 03-30-2005, 05:57 PM
speed 222. search for "Round Robin" +DNS in google to find your answer
Posted by njak, 03-30-2005, 05:59 PM
I am so tired of seeing this: http://www.dnsstuff.com/tools/tracer...209.152.169.11 Tracert to 209.152.169.11 HopTime 1Time 2Time 3IPHostnameReturn TTLCountryTime 13 ms11 ms11 ms216.26.129.91 [www.DNSstuff.com 1st hop]252United States 22 ms6 ms6 ms216.26.128.229 edge-rtr01.ge-0-2-0.sdf.xodiax.net.252United States 35 ms9 ms9 ms12.118.180.9 generic9180.usbankfa.com.252United States 428 ms36 ms47 ms12.123.210.22 tbr1-p012902.cgcil.ip.att.net.250United States 531 ms26 ms26 ms12.123.216.221 gar1-p370.chail.ip.att.net.250United States 610 ms13 ms13 ms12.119.137.50 [Missing reverse DNS entry]247United StatesUnix: 21:55:42.966 714 ms10 ms13 ms64.125.30.146 so-1-0-0.cr1.ord2.us.above.net.247United StatesUnix: 21:55:42.981 833 ms60 ms69 ms64.125.27.170 so-5-0-0.cr1.lga1.us.above.net.246United StatesUnix: 21:55:43. 23 966 ms77 ms37 ms64.125.27.142 so-0-0-0.mpr1.lga1.us.above.net.245United StatesUnix: 21:55:43.133 1031 ms39 ms48 ms64.125.30.18 so-1-0-0.mpr1.lga3.us.above.net.243United StatesUnix: 21:55:43.191 1169 ms78 ms87 ms208.185.88.20 208.185.88.20.rtr1.t492.webhostplus.com.242United StatesUnix: 21:55:43.294 1291 ms99 ms108 ms66.0.192.252 [Missing reverse DNS entry]240United States
Posted by Kaith Sutai-Rustaz, 03-30-2005, 06:02 PM
Someone posting on the DINIX forum as "Migration_Team" is pretty much insisting that it's all DINIX's fault. I'm sorry, but the DINIX assets were purchased/aquired/ whatever a month ago. The notice, as well as public faces here have all been WHP, not DINIX. I have received calls from WHP, not DINIX. I have tried to smooth things, and am being repaid with this attitude. I have completed my own migration of accounts elsewhere. If WHP does the right thing and grants service credits I will have a test box. If not, then they have another blade to play with. What was that email address for the lawsuit again?
Posted by infernus, 03-30-2005, 06:03 PM
mgold what info can you give us on compensation everyone will be getting? I cannot believe you will take the time to assess _every_ individuals case by case? Or maybe not? To think, you would take the extra downtime to save you a few $$ on moving, so why wouldnt you take painstakingly long to ensure noone gets more compensation then they should?
Posted by BirdBrained, 03-30-2005, 06:11 PM
I just can't believe another day has gone by and they STILL haven't managed to get ONE of only "4%" back online?? If anyone is back up, PLEASE, prove me wrong!
Posted by BirdBrained, 03-30-2005, 06:20 PM
HOLY ****!!! I'm proving myself wrong!! No sooner than I typed that, I checked ftp, and got in! HALLELUJAH!! HALLELUJAH!! PRAISE JESUS!! ('cause Christ is took long enough!!) Time to clean everything off. FINALLY! Thank you and good luck to everyone else. I'm sure I'll be back.
Posted by infernus, 03-30-2005, 06:28 PM
RUN HAWKMULTIMEDIA, RUN FOR YOUR LIFE!
Posted by stimhost, 03-30-2005, 06:32 PM
maybe I'll try that... *fingers crossed*
Posted by Customer98, 03-30-2005, 06:37 PM
Pathetic! Trying to dodge the bullets which are now being loaded? Getting hot is it? Starting to look for escape routes are we? Squirming a little bit? What a poor effort. If you are going to try to squirm off the hook at least get someone who can string a few words together to help you. No buddy, YOU are to blame. Got it? YOU. You and your buddies have been calling the shots and making the decisions since you bought Dinix. YOU decided WHEN to move and HOW to move. YOU issued the false statements. It is YOU who has shafted so many. YOU are to blame and YOU will take the rap for it. Crying on here and trying to PLANT EVIDENCE after the main event for future use, in a thread that will help to nail you, is SOOOO obvious. This attempt to rewrite history is as good as your hosting! Save it for the courts buddy. But some free advice:- don't expect them to be fooled either.
Posted by Kevin2001, 03-30-2005, 06:39 PM
That's what I'd say...
Posted by BirdBrained, 03-30-2005, 06:43 PM
You ain't lyin'! I've already gotten everything "crucial" I needed off. Can you believe I had to wait 5 days to spend less than 15 minutes getting my s**t!
Posted by aqi32, 03-30-2005, 06:44 PM
if i hadn't cancelled my servers i would have been straight onto the family lawyers, but i'm not affected, so what has anyone's lawyer said to them about all of this? because the hole is just getting deeper now, migration_team really is trying to shift all the blame onto both dinix and bailey, now saying she posted the merger announcement in alex brechers name but without his permission!
Posted by jennifer2, 03-30-2005, 06:46 PM
be cautious hawk.. move your backups fast! the servers keep going down on us once they finally put them up!
Posted by geego44, 03-30-2005, 06:46 PM
apart from powervps and servint, where else is as good a service? PLEASE PLEASE PLEASE PM ME PLEASE Last edited by geego44; 03-30-2005 at 06:50 PM.
Posted by infernus, 03-30-2005, 06:48 PM
WHP are pathetic, baileys about the only sound influence around WHP / Dinix, at least she wasnt so afraid of truth telling
Posted by mlindi, 03-30-2005, 06:51 PM
Everyone should read these lines again. It would seem that the real point escaped most. WHP is not going to accept responsibility for anything prior to you being up and running in the new DC. This means they WILL NOT ISSUE CREDIT FOR DOWN TIME. ... or am I the only one to read it that way? If I'm wrong, please excuse my butting in - I'll go back to alt.i.am.an.idiot
Posted by blitzlight, 03-30-2005, 06:52 PM
how did you find the server's performance?
Posted by ozphoto, 03-30-2005, 06:52 PM
Even a Russian Mob should fear some very angry Australians. That said, there are several very angry Australians.
Posted by mlindi, 03-30-2005, 06:53 PM
where did you read that?
Posted by rmsilver7, 03-30-2005, 06:56 PM
I am still waiting.... I called the 866 number this morning and asked sales to transfer me to someone in Tech Support, and by golly they did! I then talked to Lenny for a few minutes, and he said they are still working and going support ticket by support ticket. That was all he would say. Well at least I talked to someone for a minute. At this point, all I want is access to my server, which is still down 209.152.161.117) and I posted a trouble ticket at 9:13am PST.... ~Riika
Posted by jennifer2, 03-30-2005, 06:56 PM
this is unbelievable.. any of you with a brain need to get out of WHP the minute that your server comes up.. get your information and move fast. the servers do not stay up long typically. These are the most disreputable people that I have ever had the grave misfortune of dealing with!!!
Posted by Kevin2001, 03-30-2005, 06:56 PM
Thats about all the time I need.
Posted by AHFBWEB, 03-30-2005, 06:58 PM
I read it the same. It is incredible that they can be so outright in their fraud and deception. I see a new company name within 3 months.
Posted by BirdBrained, 03-30-2005, 07:02 PM
http's slower than molasses, timing out and refusing connections. FTP was nice and speedy, though.
Posted by MacPC, 03-30-2005, 07:10 PM
I can't believe this situation. Nobody answer nothing about this "migration". Our info was kidnaped? It would be a good idea to join users to consult to a lawyer the steps to follow. Any idea??
Posted by Toranj, 03-30-2005, 07:13 PM
where should one post the trouble ticket?
Posted by jennifer2, 03-30-2005, 07:15 PM
it will do you no good but post that at www.dinix.com in your account in the support section. good luck
Posted by mlindi, 03-30-2005, 07:17 PM
Contact Captain Picard because Responsibility has been beamed up Seriously - post the trouble ticket through the DINIX site. There's also a thread there specifically for trouble items.
Posted by infernus, 03-30-2005, 07:18 PM
Id like to see WHP try and get away with no compensation on this one... I was talking to live support and they said we would get compensation they jus didnt know how much.. jeez what a mess.
Posted by Shiboning, 03-30-2005, 07:18 PM
My VPS is up! How about you guys? See pretty fast. Faster than previous Dinix. I am backing up like crazy right now.
Posted by stimhost, 03-30-2005, 07:21 PM
not I.... I am so screwed.
Posted by macdonaldp, 03-30-2005, 07:25 PM
Are you talking about the dinix situation?
Posted by rmsilver7, 03-30-2005, 07:28 PM
I posted it in the DINIX My Account area, I wasn't sure, but when I talked to Lenny this afternoon he confirmed that is the correct place to put it. I know WHP has a TT area but you have to a registration, which I think they do themselves. ~Riika EDIT--- I just checked my email, and I got a response from them: Not anything that I didn't already know, but it's nice to see something I suppose... ~Riika Last edited by rmsilver7; 03-30-2005 at 07:32 PM.
Posted by Kaith Sutai-Rustaz, 03-30-2005, 07:35 PM
Dougs a good guy. If he's on it, you're in good hands.
Posted by blitzlight, 03-30-2005, 07:42 PM
Did WHP start re-hiring Dinix techs?
Posted by jennifer2, 03-30-2005, 07:44 PM
that is the same canned reply everyone is getting
Posted by oldblues10, 03-30-2005, 07:44 PM
my stuff is finally up
Posted by autodelete, 03-30-2005, 07:50 PM
Just a thought on refunds or compensation. If WebHostPlus is not responsible until the migration is "released" then you would be able to claim compensation from Dinix. I do not understand exactly how these two companies became one, but unless Dinix was dissolved, they are the ones to go after based upon mgold's post. I do hope most of you guys are up. I moved from VPSColo when FortressITX bought them and I chose Servint. The service isn't as "helpful" as it USED to be at VPSColo, but the active participation and daily influence you see from the owners at Servint is reassuring. The hardware seems to be ok, I haven't noticed any less or more performance than I had on a similar package at VPSColo. Best of luck to everyone with their businesses. Hopefuly not too many of you have been destroyed by this debacle.
Posted by Monkeyshack, 03-30-2005, 07:55 PM
Lets see some legal papers on the so called merger. Then we will understand what we are dealing with. Until then its all just speculation and deceit from WHP
Posted by BobFarmer, 03-30-2005, 08:01 PM
They mentioned an asset purchase, which implies an Asset Purchase Agreement as opposed to a straight-up merger or acquisition. This is where the acquiring company buys anywhere from part to substantially all of the assets of the target company. What remains is then typically bankrupted in a case where substantially all of the assets are purchased. Claims against the target company would then be held against the estate. If only some assets are being purchased, there would then be a going-concern which would continue to conduct some form of business. My suggestion would have been to have Dinix and WHP both drop down subsidiaries. Dinix then folds target assets into the subsidiary. WHP can then roll up that sub in a reverse triangular merger. The acquiring subsidiary is then folded up and disposed of in much the same way as the original target.
Posted by adrianus, 03-30-2005, 08:02 PM
my vps seems to be still down. i have to go out of town for 5 days so i'm posting this through my pocket pc. connection is very slow and bloody expensive. can anyone check the status of my vps please? ip are 209.152.166.23 209.152.166.24 thanks
Posted by geego44, 03-30-2005, 08:04 PM
anyone ever used RackForce and f so what do you think? You can PM me
Posted by Monkeyshack, 03-30-2005, 08:12 PM
Conspiracy Theory #1: WHP has affiliations with the other VPS providers in a skeem to black out the evil Dinix and make a great penny. This is simple, the other companies pitch in a few dollars to take out a competitor. WHP does the dirty work. They make a $$ of the new sales Conspiracy Theory #2 Coming soon
Posted by Monkeyshack, 03-30-2005, 08:14 PM
Has anyone contacted there lawyer. Please PM or email me.
Posted by nevf, 03-30-2005, 08:55 PM
I suggest you search these forums and you are bound to find information you need. If you have a VPS then what is wrong with PowerVPS or Servint.
Posted by Monkeyshack, 03-30-2005, 08:58 PM
http://www.troubleshooter.com/data/access.html#EMAIL
Posted by HawkeVIPER, 03-30-2005, 09:16 PM
I haven't checked this, but; I was looking through the dinix forums last night and there was a 30+ page thread running... spoke to a friend a few minutes ago, he tells me that thread has been trimmed. *can't get dinix site to resolve*
Posted by HawkeVIPER, 03-30-2005, 09:19 PM
That's all fine and dandy... Point 1) I don't think servint or ourselves have paid for this to be done, and we're certainly benefiting from the fallout. Point 2) WHP have definately been hit hard in the reputation area... why would anyone do this if they wanted to get rid of a competitor?! --Tony
Posted by Project X, 03-30-2005, 09:23 PM
oh my god i cant believe whp is trying to pass the buck they cant there is too much documented evidence for them to get out of this one. and eldeltacom techies are squealing like pigs
Posted by geego44, 03-30-2005, 09:28 PM
nevf , [I suggest you search these forums and you are bound to find information you need. If you have a VPS then what is wrong with PowerVPS or Servint.] I was so happy with Dinix that I dont want to go for less and would consider a Dedicated with basic management similar to what Dinix offered with their VPS. Dinix/WHP really dissapointed me and while I want to give them the chance to get it right, I am not sure that they really want to. I think that they have wrintten some of the clients off as a loss and just moving on but on the other hand I want to believe that people are not that bad. Regardless of what happens and where I go, I am going to get another VPS or Dedicated and try to mirror it or just use it for backup. I think it might be better to mirror in a way that all information is there ready to work with adns change. Sometimes I still cant believe Dinix did this but it is for real so I have to just get with the program.
Posted by Monkeyshack, 03-30-2005, 09:31 PM
Why would you contine to give these people money when you can get better service somewhere else. This is a free market use it for what its worth you have a choice in the matter. If you choose to be with a bad provider you are telling them that what they are doing is ok.
Posted by Afro Boy, 03-30-2005, 09:41 PM
I'm with mlindi on this one - it wreaks of passing the buck. So ... if rumours are true and VPS clients were transferred over the wire, then their 'migration release' date is the date that transfer completed. So ... if they're having troubles transferring, then there's no compensation coming from WHP. The whole situation sucks. Af.
Posted by 0_Daisy_0, 03-30-2005, 10:01 PM
How many customers are still down? I can't believe this fiasco and the name-blame game. Can we get everyone online yet? What on earth could take so long? Even if they put backup version of the VPS servers, could it really take FIVE DAYS to do that? What on earth is going on and taking so dang long???
Posted by stimhost, 03-30-2005, 10:11 PM
Well...at least one.
Posted by speed2222, 03-30-2005, 10:19 PM
im still down too
Posted by croakingtoad, 03-30-2005, 10:28 PM
ditto, still down
Posted by yawho?, 03-30-2005, 10:29 PM
I'm down again after having been back online for 24 hours. I've been down since yesterday around 1:00 P.M. Another 32 hours. 209.152.166.115 I was told that there is a hardware problem with the server on which my VPS 100 account is. I actually spoke with Mike Gold today. I was told that the server was being replaced and my VPS would be back online but it's been 8 hours now!!!!!!!!!!!!!!!!! I'm thinking of approaching CBS 60 Minutes with this or the local news channels here in NJ/NY UPN9 News, Fox 5 News Crimestoppers, NBC 4. They do good investigative reports. Time to put these guys on blast. Looks like they're trying to get crafty.
Posted by rmsilver7, 03-30-2005, 10:30 PM
I am still down too.... You guys on a VPS that had 4 cpus? Maybe we are the last one... ~Riika 209.152.161.117
Posted by HenryJ, 03-30-2005, 10:37 PM
MY DEDICATED SERVER IS DOWN FOR 127 HOURS ONLEE NOW What could be the reason for that? Did they move even a single dedicated server? or those were also consficated by eldeltacom guys.
Posted by croakingtoad, 03-30-2005, 10:37 PM
not sure here what my vps had....my ip was 209.152.167.153 anyone else in the 209.152.167.xxx node?
Posted by Monkeyshack, 03-30-2005, 10:39 PM
still down - 209.152.164.103
Posted by HenryJ, 03-30-2005, 10:45 PM
209.152.181.104 <-- STILL DOWN, 127+ HOURS OF DOWNTIME And this is what they do to the client who is with them for last 19 months, and paid some 6,300+ USD, always on time, and hardly open 2-3 tickets in 19 months
Posted by Kevin2001, 03-30-2005, 11:10 PM
The account i have with them is still down also.. 209.152.166.215
Posted by jarrod, 03-30-2005, 11:22 PM
Everyone seems to have forgotten his statement from Tuesday, declaring that it WOULD be fixed that day: No one seems to have called him out on that one yet. This was just the last of MANY similar promises... 5 min downtime changed to 11 hrs, then to 24 hrs, etc etc The deceit is unbelievable. I have never seen anything like this before.
Posted by RavenWebServices, 03-30-2005, 11:28 PM
In light of all this sadness, confusion, and total unbelievableness (may be a new word) I decided to check in with servint to see what they offered. Their sales rep got back to me each time wi/ 24 hours and was very helpful. One of the questions that I posed was "Do you offer any network packet filtering, firewall protection?". I was a bit surprised/shocked at his answer and I will post it here in its entirety. I post this not as a slam but as an FYI so that you will make sure that you have the protection you need and not take it for granted that you are firewalled. I have never heard of a *nix setup where IP Tables and TCP Wrappers were not installed by default either.
Posted by stimhost, 03-30-2005, 11:57 PM
all I need is my data... arg!
Posted by kkbweb, 03-31-2005, 12:12 AM
I have heard mention a few times in this and other threads of legal action. Has anyone contacted an attorney or looked into a class action? Please let me know, no need to duplicate work. raymondk at gmail dot com
Posted by tkahn, 03-31-2005, 12:23 AM
My server came up today, I had already migrated 80% of it to PowerVPS (so far so good), and I took about 30 minutes to get my **** off and another 10 minutes to send a big fat **** YOU I CANCEL to them via email and there support forum. Worthless lying scumbags if you ask me.
Posted by MadatDinix, 03-31-2005, 12:53 AM
Well my VPS was down 31 hours and all is working fine but I'll be honest I'm with most of you and don't feel this is going to last long. So... I placed an order with ServInt just moments ago. I just hope WHM doesn't screw things up before my new account is setup. I am going to play it safe and do a full backup tonight.
Posted by croncast, 03-31-2005, 12:56 AM
it is late and i got no love. no love at all for whp. the spot of hope that i had in between telling myself repeatedly that they were just going to dump most of us and not give a **** (i'm digging the 4 asterisk business) is now coming true and fading away. soooo mgold, why is my ****, all our **** still down? it isn't slander if it is true and documented, you (WHP) have made all of your statements here, in email with carl and leonid as representatives for your company. not one statement has been true, non-descript "tomorrow" "few hours" "in town by 5 up by 7" "new dell servers because others were bad". all we have asked is that you turn our stuff back on so we can leave you in peace. give us our stuff and we will go. let the ones you've beaten down stay because in the future when whp is only down for 3 days they'll say, "remember that time when we were down for 6 days!" take their money and feel good about it. spend it on whatever makes you feel good like . . . . well, one can just imagine how to blow a million bucks. but whp need not spend a dime to get ****** this hard or ***** us this hard (unless you really like that kind of thing). you could have made your own machines dark, kept the dough and open a chicken shack at the shore.
Posted by MadatDinix, 03-31-2005, 12:58 AM
BTW, did anyone else get this email this morning from Leonid Gudovich? What scares me the most is the quote: "When we began turning the VPS servers online, many of them were of poor performance causing them to be slow and going down frequently. We decided to use our emergency DELL servers and restore the accounts on to these servers for more reliability and performance." How is it that these same servers have been running near flawlessly when Dinix had them but when they were moved they were or are now poor machines? I just don't understant that and what about all you dedicated people that were down for days? Sorry WHM but that lousy excused for the extended downtime has made me jump ship as well.
Posted by GreatDaneOwner, 03-31-2005, 01:02 AM
I'm still down.
Posted by HawkeVIPER, 03-31-2005, 01:11 AM
...they had to leave the VPS servers in GA; dinix din't own them. --Tony
Posted by bithost(NET), 03-31-2005, 01:12 AM
These would likely be 2 CPU systems which are Hyperthreaded. Hyperthreading makes it look like 4 CPUs. Bailey
Posted by HawkeVIPER, 03-31-2005, 01:14 AM
Hey Bailey, Sorry to see that WHP is trying to black your name too. =/ --Tony Last edited by HawkeVIPER; 03-31-2005 at 01:19 AM.
Posted by jennifer2, 03-31-2005, 01:24 AM
yes, i am sorry to see that as well Bailey.
Posted by Project X, 03-31-2005, 01:30 AM
"but we did not feel comfortable leaving our clients on such servers. " OUR clients? well waita minute are those the same clients that you say are NOT your clients?
Posted by jennifer2, 03-31-2005, 01:32 AM
that is the same notice that mgold posted here YESTERDAY.. interesting that you got it today in an email from leonid.. as if it were new information.
Posted by lomox, 03-31-2005, 02:20 AM
There seems to be alot less noise now... Are people getting their host back, busy moving? or They have no more energy left, from lack of sleep, constant refreshing this forum, pinging their host to see if it's up, constant calls, live chat and emails to WHP ? or They gave up on any further updates, cos' it's meaningless anywayz? or All their clients have packed up and left, so there's no longer a need? Of course I hope it's the first one.
Posted by ozphoto, 03-31-2005, 02:21 AM
Our VPS has been up almost 4 days but as the machine is so loaded it is almost useless. I really would like to know when we will see realistic load levels and be able to get reasonable performance from the product. We were happy at DINIX, what has changed so markedly with the configuration of the machines that has caused such high loads ? Again I suspect that they have more VPS per machine thus resulting in poor performance and need for less numbers of servers to contain the customer base.
Posted by stimhost, 03-31-2005, 02:27 AM
I just want to pick up what's left so I don't get my *** sued off....
Posted by rmsilver7, 03-31-2005, 02:37 AM
I am finally back up, I got an email from Doug at 8pm PST saying he was starting to work on my vps and that it would be about 20 mins, and then 10 mins later he was done. I have now moved all my clients off to my new VPS at PowerVPS, and I am about 1/2 though moving my own stuff I hope everyone else gets up and running soon!! Let me know if you need any help with anything, I don't know 'tons' but I know some Oh Bailey- I know that it was with HT, but it just shows up in WHM as 4 cpus instead of 2 But thanks ~Riika
Posted by Stan Marsh, 03-31-2005, 02:47 AM
It's not so easy task to OWN Equinix, you know...
Posted by mlindi, 03-31-2005, 02:49 AM
Hah! You caught that too, eh? How do you spell phplphplphplphpl without getting your keyboard wet?
Posted by nevf, 03-31-2005, 02:53 AM
Why the heck are you hanging around. My VPS came up on Monday and I had everything moved to ServInt on Tuesday. I wouldn't trust any of my sites on WHP for a second. Get the hell out while you can. Re. servers being overloaded. I was told at the start of the move that they packed as many VPS's onto as few PC's as possible so they had less machines to move. It sounds like they are still overloaded and you have to ask whether that will ever change. It really is beyond my comprehension why anyone would stay with WHP after all that has gone on and is still going on. Maybe if you just have a hobby site there is no desparate need to move to a reliable host, but for everyone else run like hell.
Posted by BigBison, 03-31-2005, 03:08 AM

Posted by adrianus, 03-31-2005, 04:36 AM
finally my vps is online, and i have transfered all the major account to my new vps @ powervps. now i'm going to finish the rest, and terminatr my account in dinix/whp thanks everybody!
Posted by PP Host, 03-31-2005, 05:57 AM
My VPS server is still down, 7th day now. It did appear for 24 hours on Tuedays but it was so slow I could not get anything off it I have left tickets on Dinix.com since the March 24 and have not got 1 reply yet.
Posted by Toranj, 03-31-2005, 07:53 AM
my server is still down.
Posted by MacPC, 03-31-2005, 07:56 AM
Yes. Since past Sunday we are in trouble with our clients and Dinix or Wehbhostplus don´t have ¨show the face¨. Our server doesn´t work. Any news about? Nothing... No emails, no chat phone calling with stupid answer.... c'mon! what kind of bussines are managing this people!!!????
Posted by Afro Boy, 03-31-2005, 07:57 AM
From: http://www.webhostplus.com/web-hosti...monitoring.asp Hmmmm.....
Posted by geego44, 03-31-2005, 08:11 AM
Wonder is anyone knows any providers using Internap's facility. That has been the best bandwidth/Service I ahve had in 6 years... Dinix was probably going down why they left Internap but painted a good picture becuase I went to the facility and met the guys and believe me it was nice so when they left I thought it strange. Seems that they never owned anything either at Internap or edeltacom and so it was easy to jusm. Anyway, if you guys know anyone that hosts there please let me know. Regardless of the situation I will ahev to get another server to serve as backup by mirroring or somehting like that ebcuase anyoen even suggest to move or migrate, then I can switch over. PM me with any Internap or other suggestions other than Servint and powervps becuase I think I will go with a Servint and I am also talking with Layeredtech for about 3 days now.
Posted by MacPC, 03-31-2005, 08:16 AM
Some lawyer to consult? I can't believe this situation. Nobody answer nothing about this "migration". Our info was kidnaped? It would be a good idea to join users to consult to a lawyer the steps to follow. Since past Sunday we are in trouble with our clients and Dinix or Wehbhostplus don´t have ¨show the face¨. Our server doesn´t work. Any news about? Nothing... No emails, no chat and phone callings with stupid answers.... c'mon! Any idea?
Posted by Monkeyshack, 03-31-2005, 09:39 AM
I had a dream... they made a mistake on the email... it was wrong: not 11 hours... 11 days...
Posted by lomox, 03-31-2005, 09:56 AM
lol! When you wake up, you've found yourself the first person to come UP! oh wait...... it's another Dream!!
Posted by Toe, 03-31-2005, 09:57 AM
Fluidhosting offers systems (VPS and dedicated) in Internap's Boston datacenter. I used to host with them. Their service was excellent and I wouldn't hesitate to reccomend them, though they're a bit pricey. Last edited by Toe; 03-31-2005 at 10:01 AM.
Posted by JenniH, 03-31-2005, 09:59 AM
We are still down. Tomorrow will make it the full week. I really don't know where to go with this now. Email are ignored, Live Chat just leave me hanging, message board posts are ignored. I have never encountered anything like this. PS.... we have just made our formal complaint to the BBB.
Posted by dollar, 03-31-2005, 10:10 AM
Road trip...
Posted by njak, 03-31-2005, 10:17 AM
I'm right there with you - I just want to get some data off for my ecommerce customers and I'm outta there. It's the second TOMORROW since they said there would be no more tomorrow's. Looks like we can add and multiply much better than WHP when it comes to time estimates..... $H!T!!!! I haven't been charged for April - I am wondering if they are just going to "give up" at midnight tonight and say SORRY and GOODBYE!!
Posted by mediatech, 03-31-2005, 11:10 AM
How many here have terminated there accounts with DINIX? I realize this is a stupid question since most of you may have moved on. The reason I ask is I'm concerned that those of us that have cancelled may be billed anyway. I'm so paranoid that I recorded screenshots in a Flash movie of my cancellation using WINK. http://www.debugmode.com/wink/ Make sure that when you do make the termination request that you send the request to Billing.
Posted by geego44, 03-31-2005, 11:13 AM
well well, my server is now down again and no phones answering. Seems like I dont have a choice now
Posted by GreatDaneOwner, 03-31-2005, 11:16 AM
The thing is that I don't think they want to put us back online. They know that we will be leaving anyway and there's no point in for them to make any effort. Ethics? Honesty? Forget about these words. We are dead weight.
Posted by croakingtoad, 03-31-2005, 12:09 PM
After my conversations with WHP, it seems like Dinix is the reason for the delay. They're waiting on them. I suspect you-all will want to flame me for that comment, so have a little restraint, it's just my impression based on a few phone calls.
Posted by Project X, 03-31-2005, 12:11 PM
toad... how do you have the patience? id have lost it by now oh wait, i already have
Posted by Monkeyshack, 03-31-2005, 12:12 PM
That sounds good but its vauge... and says nothing to the fact that things are still down. More details would be good.
Posted by blitzlight, 03-31-2005, 12:12 PM
MY SERVER IS NOW DOWN AGAIN!!! ARRRGGGHHHHHH !!!! oh well?! nothing new I guess ... we are a bunch of people who know how to patiently endure the server downtime, whose business can wait forever depending on the provider's mood of the day.
Posted by croakingtoad, 03-31-2005, 12:14 PM
Don't have much choice really, right?
Posted by Project X, 03-31-2005, 12:21 PM
you mean, you actually "stayed"?
Posted by geego44, 03-31-2005, 12:22 PM
croakingtoad I kinda feel like it is a Dixix thing too and want to have a little more patience but believe me, since mine just went down again, I am feeling kinda sick now. I am a loyal guy and never really jump ship easily but right now I am over the side of the boat and just hanging on to the rope and my hand is slipping.
Posted by blitzlight, 03-31-2005, 12:30 PM
stayed? N O W A Y ! But, I still have customer data there that I need to be transferred! You knew how slow their server is to do backup, and create .tar.gz file. It took one full day to do the backup. When the backup has completed, and when I just about to transfer it, the server is down!!!
Posted by MadatDinix, 03-31-2005, 12:31 PM
I have to share this with everyone here... last night I too decided to jump ship from WHP to ServInt. I signed up for a Signature plan and had no other means but to pay via an Electronic Check. The check is set to clear the bank on April 5th so I hoped I would be all setup by the 6th. Needless to say I awoke this morning with an email in my box that said "You're all Setup!" I thought to myself this couldn't be correct because they have to wait for the check to clear before they will set it up. I gave them a call and left a message with their billing department. About an hour later I got a call back saying that they knew I was an old Dinix customer and they just wanted to extend a helping hand by setting up my account before the check cleared. Can you guys believe that? If that isn't lending a helping hand I don't know what is in this industry. Thanks ServInt and to all those who recommended them!
Posted by croakingtoad, 03-31-2005, 12:34 PM
They're really nice like that.
Posted by nettigritty, 03-31-2005, 12:36 PM
Now arent you over doing it. I think WHP has already been through all the reputation damage they could have had in loooong time. Let's just hope here that everyone just gets back online soon so they can either move or stay depending on what THEY want to do.
Posted by Monkeyshack, 03-31-2005, 12:37 PM
EDIT: what we want to do.. our money our data not theres
Posted by yawho?, 03-31-2005, 12:37 PM
Does anyone know if I will be able to retrieve my mailbox data later on if I point the domain name to a different server now. I will repoint it back when/if the server is back up again. Thanks.
Posted by nettigritty, 03-31-2005, 12:39 PM
you should be able to retreive it with the IP address. .. without pointing it back that is.
Posted by croakingtoad, 03-31-2005, 12:45 PM
I've added a new link to the bottom of my signature
Posted by blitzlight, 03-31-2005, 12:51 PM
What I want to do is to get out of there completely as soon as I can!!! They had done enough damage to me and my reputation. As of now, I don't have any assurance that the server will always be up. It could be up for a few hours, and down for the next few. It all depends on what they want to do. I just told my customer "hey! your backup is done! I will now transfer your data over! just hang on! we see the end of the tunnel already! stay with me, OK?" Then the server down again! and nobody know for how long! *sigh* I'm tired of giving bad news to customers ...
Posted by yawho?, 03-31-2005, 01:05 PM
thanks nettigritty my main IP is still going to be there but I would like to point one doamin away from WHP?Dinix so that I can receive new mail. But my concern is whether I'm going to be able to receive mailbox data -old mail, contacts etc, when the VPS server is back up. So I can do so without repointing the domain back? Thanks.
Posted by nettigritty, 03-31-2005, 01:10 PM
yep, you should be able to do that without repointing the domain back. you can copy your mailbox files into a folder that you can ftp off from there to the new server and place it in the new accounts mail folder with a new name like inbox2 or inboxold etc. You would be able to see that in webmail. We are talking cpanel servers/VPSs right ?
Posted by blitzlight, 03-31-2005, 01:17 PM
"No tomorrow for this project" they said ... It could also means ... there is no way for us to complete this project by tomorrow! so please hang in there for the days ahead after tomorrow!
Posted by yawho?, 03-31-2005, 01:17 PM
Yeah, VPS/CPanel Thanks a lot.
Posted by P_totha_G, 03-31-2005, 01:25 PM
I haven't been keeping up on the latest info/speculation. Our VPS is still down - any news?
Posted by nettigritty, 03-31-2005, 01:40 PM
no problem run a /scripts/fixcommonproblems to iron out any permission or ownership issues if you're too lazy to set the file manually
Posted by nettigritty, 03-31-2005, 01:43 PM
no news .. just waits .. till it turns up online ..
Posted by robster69, 03-31-2005, 01:49 PM
An earlier post said the "collective" legal effort to recoup losses again Dinix, WHP, eDelta, et al is being organized through dinixdisaster@lawyer.com
Posted by geego44, 03-31-2005, 01:49 PM
anyone have any feedback on fastservers.com or I think it is fastservers.net?
Posted by ozphoto, 03-31-2005, 02:11 PM
Our VPS is down again too. I rang the old DINIX number, chose tech support, got transferred to a message that asked me to dial 13 for DINIX customer questions and then was promptly hung up on. For days I have tried to move data off our VPS however with double digit load times it just wasn't possible. It is Friday 4am here and this marks a milestone of one week of disruption. Living in Australia means that I am far removed from the 'action' and can not do much more than wait while putting into place a strategy to ensure that either way I get my 'pound of flesh'
Posted by MadatDinix, 03-31-2005, 03:02 PM
Well I'm glad ServInt got me setup when they did because I'm having nothing but problems today on my Dinix VPS. I keep getting "cannot allocated memory" errors and my transfer function isn't working on my larger sites. I got some sites transferred and I hope I can get the rest.
Posted by croakingtoad, 03-31-2005, 03:12 PM
Good luck, at least yours is online, mine has yet to surface at all...
Posted by PP Host, 03-31-2005, 03:23 PM
No sign of my VPS - it's still down. Maybe WHP are black listing people who complained on this forum They don't want us I singed up with ServInt yesterday, I have a new VPS fully working in less than 24 hours. Last edited by PP Host; 03-31-2005 at 03:28 PM.
Posted by croakingtoad, 03-31-2005, 03:27 PM
I haven't complained other than to state the obvious...my VPS is offline.
Posted by Shiboning, 03-31-2005, 03:40 PM
If you read the context, you can't interpret that way. It was very clear that they said that they would get it done that day. Here is the sentence before that line. Note it says will "all" be completed throughout "the day," not "days."
Posted by robster69, 03-31-2005, 03:44 PM
Here is a comparison of the two VPS's. Of course the loads are heavier on the WHP machine because of all the gzipping, but look at memory and swap as well: WHP 2:40pm up 1 day, 2:09, 1 user, load average: 16.75, 16.37, 14.46 207 processes: 202 sleeping, 2 running, 3 zombie, 0 stopped CPU0 states: 1.1% user, 3.1% system, 0.0% nice, 95.1% idle CPU1 states: 1.0% user, 2.3% system, 0.0% nice, 96.0% idle CPU2 states: 2.0% user, 4.2% system, 0.0% nice, 93.1% idle CPU3 states: 1.2% user, 2.2% system, 0.0% nice, 95.3% idle Mem: 4005568K av, 3992160K used, 13408K free, 0K shrd, 221244K buff Swap: 4208976K av, 2212340K used, 1996636K free 837432K cached SERVINT 14:40:35 up 26 days, 16:23, 1 user, load average: 0.03, 0.03, 0.00 73 processes: 72 sleeping, 1 running, 0 zombie, 0 stopped CPU0 states: 0.1% user 0.0% system 0.0% nice 0.0% iowait 99.3% idle CPU1 states: 0.0% user 0.2% system 0.0% nice 0.0% iowait 99.2% idle CPU2 states: 0.0% user 0.0% system 0.0% nice 0.0% iowait 100.0% idle CPU3 states: 0.0% user 0.1% system 0.0% nice 0.0% iowait 99.3% idle Mem: 8275072k av, 7617284k used, 657788k free, 0k shrd, 1955728k buff 4131300k active, 2770232k inactive Swap: 10490232k av, 1924540k used, 8565692k free 1401056k cache
Posted by robster69, 03-31-2005, 04:02 PM
And actually, that 16.75 was good. It's been much higher. As a matter of fact, checking it right now it says: 3:08pm up 1 day, 2:37, 1 user, load average: 153.83, 110.17, 60.41 289 processes: 285 sleeping, 1 running, 3 zombie, 0 stopped Mem: 4005568K av, 3988300K used, 17268K free, 0K shrd, 228356K buff Swap: 4208976K av, 2341072K used, 1867904K free 889188K cached So even when it does come up for you, it may not be usable. Last edited by robster69; 03-31-2005 at 04:09 PM.
Posted by croakingtoad, 03-31-2005, 04:12 PM
when...if...
Posted by TheGriff, 03-31-2005, 04:15 PM
Not sure if this helps any...I just spoke with the Mike Gold about billing. He has stated no billing will be processed until ALL servers are back online. Of course most would expect not to be billed at all, but as one who's payment is usually due the first I was relieved to hear they aren't going to seek payments until everything is up. Of course I am expecting months to be free, but that has yet to be seen. http://www.dinix.com/forums/showthre...=3295#post3295
Posted by rmsilver7, 03-31-2005, 04:40 PM
I feel for all you that are still down or haveing load issues. I am greatful that when my VPS came back it was at nominal loads and transfering off via cPanels account transfer got done in less than 2 hours! Let me know if anyone needs some temp space or to point their domains at my name servers for mail retrival (I dont even want to think about all the mail I have not recieved in the last 6 days!). ~Riika http://silver-logic.com
Posted by croakingtoad, 03-31-2005, 04:59 PM
From the Dinix site: Migration_Team Migration_Team is online now Junior Member Join Date: Mar 2005 Posts: 15 Migration_Team is on a distinguished road Default LIST OF IPs that are coming up within 1 hour (as per DINIX) 209.152.166.223 209.152.161.133 209.152.162.237 209.152.162.233 209.152.162.231 209.152.162.223 209.152.166.43 209.152.164.103 209.152.164.129 209.152.164.49 209.152.164.247 209.152.169.63 209.152.165.121 209.152.164.27 209.152.163.109 -.110 209.152.162.41 209.152.161.19 209.152.168.63 209.152.165.161 209.152.161.227 209.152.165.197 209.152.165.203 209.152.165.207 209.152.165.209 209.152.165.211 209.152.166.205 209.152.165.229 209.152.165.231 209.152.165.233 209.152.167.153 209.152.167.13 209.152.161.95 209.152.169.79 THIS IP 209.152.167.229 will not be restored they were termintated for AUP violation
Posted by deet, 03-31-2005, 05:09 PM
hope everything works out for all affected!
Posted by geego44, 03-31-2005, 05:23 PM
croakingtoad where did you get that ip list?
Posted by croakingtoad, 03-31-2005, 05:25 PM
The Dinix Forums Dinix Forums > Dinix News > News and Announcements > Announcement from Migration Team
Posted by Monkeyshack, 03-31-2005, 05:26 PM
the hour is up and we are still down.....
Posted by PP Host, 03-31-2005, 05:53 PM
I just went to the Dinix Forums and see this - it was posted on 02-15-2005, 03:34 AM
Posted by jennifer2, 03-31-2005, 06:01 PM
lies lies lies and more lies .. that was the first in a long line of lies
Posted by MacPC, 03-31-2005, 06:14 PM
Nothing happen... nobody answer ... Our IP 209.152.166.141 is still down since Monday What kind of bussines are they manage???
Posted by sergiota, 03-31-2005, 06:48 PM
Dear mgold: If you're still alive please, I've got a DEDICATED SERVER, ( not a VPS ) and it's still down, could I have any new? My ip WAS 209.152.181.88. Anyone knows anything about the dedicated servers? Thanks in advance
Posted by FHDave, 03-31-2005, 06:51 PM
I wonder how many Dinix customers left after this. Can I have a raise of hand ... Are you staying? yay / nay ....
Posted by geego44, 03-31-2005, 06:51 PM
Listen guys, If I were a betting man, I would put house and land on the fact that Dinix betrayed WHP. The problem is that WHP has not been upfront with us and if they just came in and said listen, we are having problems (the obvious) and we will update this thing every hour or two. Then please dont keep calling us becuase that takes away from our time tosort out things. Then I am sure most people would understand but the silent treatment and misrepresentation makes it worse than the actual problem itself. I really want to give them a chance to get it right but they make it difficult, but anyway since we have all made mistakes then I am tempted to stick around for a bit. I am going to start daily backups tho and just download to my server here in my office and then sometime in the near future get another cheaper VPS on standby elsewhere on standby so that if a problem arises I can switch over within that day and stay until they resolve the problems. Their providers could go down or someone damage a fiber cable etc so it doesnt have to be their fault, but I would be able to move temporarily. I should have done that long ago but just procrastinated so this is a lesson very well learnt.
Posted by Afro Boy, 03-31-2005, 06:56 PM
Before the entire merger, acquisition, whatever took place they would've done a due-diligence and known right up front what each party were getting. Unfortunately the details of this merger are not available publically. I assume however they will need to be made available to legal representatives should a class action proceed. Af.
Posted by alaria, 03-31-2005, 07:08 PM
Well it is now confirmed that Dinix has indeed uploaded 2 yr old info onto our acocunt!! This is great! WHERE IS OUR CURRENT INFO?? This is truly amazing. And I have open tickets regarding this but no response.
Posted by Shiboning, 03-31-2005, 07:10 PM
So, since you were not a betting man, you must have some reason to make this statement. With the background dug up by Whitehat some pages back, I just don't know how you can come up with a conclusion WHP can be taken in by Dinix. Just a thought!
Posted by Shiboning, 03-31-2005, 07:20 PM
After my server was back up yesterday, I was too worn out to leave. But after thinking about the whole issue, I still submitted a ticket of account cancellation. My VPS came back running very fast, but it is not just about the server, it is about people that I have lost trust. Just read their background found out by Whitehat, and others, I am sure sooner or later, our emails will be flooded with pornograhy spams. As mentioned before, I have servers on both Dinix and ServInt. All my sites are now on the ServInt account and I will soon open another account with a different data center, maybe with PowerVPS.
Posted by Shiboning, 03-31-2005, 07:26 PM
I am sorry to hear about this. Mine came up with the latest data. I wonder how they did the migration; why is one different from another.
Posted by MadHosting, 03-31-2005, 07:30 PM
moving my last account out as I type! As soon as DNS updates I'm gone.
Posted by Shiboning, 03-31-2005, 07:39 PM
I think, within a few more pages, this thread will break the record as the longest one.
Posted by geego44, 03-31-2005, 07:41 PM
Shiboning, I just cannot think that WHP would want to bring this on themself. They would have to be the biggest sadists I have seen becuase nobody would seek out this kind of pain especially on themself. This couldnt be deliberate on WHP's part. Even if they do not care about us, why would they deliberately create all this aggravation on themself? Anyone know of any other mergers that they have been through and how it went? That could be the tell tale. If I see otherwise in the futhre then I can change my mind but it just doesnt make sense otherwise.
Posted by jennifer2, 03-31-2005, 07:48 PM
all i can say to you geego is that since you are turning the other cheek and waiting to give them a chance keep your insurance up to date because as surely as they have let us all down with this fiasco they will hit you again. you are too patient and understanding. Sometimes you need to open your eyes and see what is in front of you. These people do not care about the clients that is clear.
Posted by Kaith Sutai-Rustaz, 03-31-2005, 07:57 PM
I got told to get off the Dinix forum by their "techs" since I'm not a Dinix customer. Funny, but last I checked I still was. And since they claim they aren't Dinix, it's funny how they think they have any right to give orders. Unless they are. or .... arent they? Imsoconfused.
Posted by Shiboning, 03-31-2005, 08:01 PM
Your psychology make some sense. However, professionalism is definitly lacking on WHP's side. Maybe that's why they bought the Dinix crew. I wonder where thier own crew went. Look at their website, it seems that they stopped posting news since last August. It's unprofessional to have outdated news on the front page. Someone, or some group, that used to be there must have left. If all WHP has is money (from pornography or from some scams as Whitehat found out?) and not the proper knowlege to lead a technology company, their fate will be in the hands of the Dinix crew, and the crew can play games with them if they don't have the knowhow to lead or be in charge of them. Last edited by Shiboning; 03-31-2005 at 08:06 PM.
Posted by rmsilver7, 03-31-2005, 08:01 PM
My VPS came back up with the most current data (most of my clients are bloggers and they all had their friday posts up from last week). That is weird that some of you would get 6mos to 2 year old data. Anyways, so far PowerVPS has been good! Good luck to the rest of you! ~Riika
Posted by lomox, 03-31-2005, 08:38 PM
I have the same feeling, being one of the lucky one to be back up late Monday, and speed were decent, only one account has old data. I could easily stay, try them out, stick with Dinix support staff who have been excellent. But throughout the journey, I really don't see anything positive coming from their end at all. From attitude, professionalism, responsiblity, efficiency, expertise, even just common sense, I don't like the idea if something happen later again, I would regret my decision not to move. Being sucker once is often alright, learn from it. Doing it a second time you have nobody to blame but yourself. This friday is my moving day.
Posted by Project X, 03-31-2005, 09:09 PM
ive got an email from someone saying there is a bill due to edeltacom for almost 100K that is past due 3 months. can anyone confirm this?
Posted by Afro Boy, 03-31-2005, 09:25 PM
That would probably make sense. How's this sounds to you ... Dinix stopped offering new VPS servers quite a while ago. You can easily assume that discussions with WHP had started just before then. In order to not affect the liabilities of the company (Dinix) they stopped offering new VPS servers due to the edeltacom rental bill. We've just been through a similar merger at work where the previous CEO's worked out their deal, sold it to the board and walked away with bucket loads of money, whilst we were all left to sort out the mess. Af.
Posted by geego44, 03-31-2005, 09:30 PM
I have some issues that I need to check out and Laurenstevens is my cia agent..... She seems to have the scoop every time and seems to be on point mostly or close. I need you laurenstephens, an assignment is on the way.....smile
Posted by alaria, 03-31-2005, 09:33 PM
It is called "we don't give a ****" With the problems we have had - if WHP were truly not responsible than they would put us in touch with the Dinix guys - but hey after all they are ALL WHP employees!!!!!! Give me a ****ing break!
Posted by Monkeyshack, 03-31-2005, 09:34 PM
what happend to that nice list and the "these will be up in an hour" BS more lies.
Posted by Project X, 03-31-2005, 10:02 PM
i hope thats a paying gig i need ca$h!
Posted by BigBison, 03-31-2005, 10:24 PM
There was a guy in the other huge thread saying he pays $500/hr. Level 1 tech, IIRC...
Posted by speed2222, 03-31-2005, 10:30 PM
anyone notice that everyone's status is Posts: 0 Status: Offline
Posted by Kaith Sutai-Rustaz, 03-31-2005, 10:42 PM
Are our postcounts also being migrated to WHP?
Posted by Afro Boy, 03-31-2005, 11:04 PM
Oh no! Run for another forum!
Posted by Huminie, 04-01-2005, 12:00 AM
I don't know what is happening with the post counts, but maybe WHP should post in the "Ruinning a Web Toasting Business" forum!
Posted by whitehat, 04-01-2005, 12:03 AM
Since the sudden haste last week to begin the migration seems to have been an effort to get everyone moved before the end of the month, a question crossing my mind is: Since today is the last day of March, who is going to pay e^deltacom for April service which starts an hour from now? And is e^deltacom even going to continue to provide any service to Dinix/WHP/whomever/whatever once the month ends? If the rumor stated earlier of monies still due to e^deltacom were to be true, and if indeed e^deltacom is the one which owns the equipment in Atlanta, I just wonder how long it will be until they pull the plug on Dinix/WHP. Just something I was wondering and thinking, that if true, I hope you have your Plan Z ready preparing for the worst. This whole situation is almost beyond words anymore. I really do feel for those of you still not back up.
Posted by Huminie, 04-01-2005, 12:07 AM
From what we know, everything has been moved from e^ in Atlanta to WHP in NJ. Who knows though. My VPS IP now resides closer to NJ than GA.
Posted by Afro Boy, 04-01-2005, 12:12 AM
Perhaps they are trying to truck data over a network from backup tapes? This might explain why some users are coming alive with 4mth, 6mth and 2 year old data! My guess is that this is their Plan Z. Nothing left after this. Af.
Posted by croakingtoad, 04-01-2005, 12:13 AM
w00t! I'm back online and transferring like a bat outta hell...
Posted by nettigritty, 04-01-2005, 12:18 AM
finally ! congratuations are in order !
Posted by croakingtoad, 04-01-2005, 12:22 AM
I bet ServInt had to throw in the reserve bandwidth when I started transferring, I'm hovering around my laptop saying prayers and burning incense while the two VPSs transfer my accounts.... Wish I had a lucky rabbit's foot... It would've been 7 days tomorrow...
Posted by speed2222, 04-01-2005, 12:39 AM
did it JUST come up? meaning they are working on it right now.. off topic. but. what's the deal with me not having permission to PM anyone?
Posted by Shiboning, 04-01-2005, 12:47 AM
Robster, where did you get that data? From WHM? I want to know so that I can post it and compare. I look at the Apache Server Status from WHM and this is what I get. ------------ Current Time: Thursday, 31-Mar-2005 23:26:51 EST Restart Time: Wednesday, 02-Feb-2005 17:09:40 EST Parent Server Generation: 19 Server uptime: 57 days 6 hours 17 minutes 11 seconds Total accesses: 12925 - Total Traffic: 181.3 MB CPU Usage: u1.63 s.5 cu.02 cs.02 - 4.39e-5% CPU load .00261 requests/sec - 38 B/second - 14.4 kB/request 1 requests currently being processed, 6 idle servers total used free shared buffers cached Mem: 2066228 2023508 42720 0 276044 393596 -/+ buffers/cache: 1353868 712360 Swap: 2003256 919124 1084132 Total: 4069484 2942632 1126852 --------- They must have loaded my VPS data to a running WHP server, since it is showing uptime: 57 days 6 hours since Feb. The processors are showing Intel Xeon 3.0GHz. Seems cool. But I have already requested cancelation of the acount. I am posting so that we might figure out what's going on with this migration. Some with 6 months old data, and some with 2 years old, and some with overloaded servers. What a mess!
Posted by whitehat, 04-01-2005, 12:49 AM
FWIW, it looks like the site may have been hacked or else an April Fools joke. Go to the main page and see the forum list .. eh, let's just say that the forum names have been 'slightly' modified - such as the "Web Hosting Forum" is now titled the "Web Choking Forum". Never a dull moment here. Last edited by whitehat; 04-01-2005 at 12:53 AM.
Posted by stimhost, 04-01-2005, 12:55 AM
glad to hear you're up. happy transfer. bugger...I was higher up on the list than you were and I'm still down.
Posted by Shiboning, 04-01-2005, 12:57 AM
Ha ha ha ha ha!..... That's funny! Someone must have found out a hole in vBulletin script?
Posted by Shiboning, 04-01-2005, 01:02 AM
The latest vBulletin is 3.0.7, but WHT is daringly using 2.3.6. Maybe that's why. This is what vBulletin says:
Posted by lomox, 04-01-2005, 01:39 AM
glad u made it, thought you would be the last with your bad luck. double check your stuff, mine was 4 months old...
Posted by bithost(NET), 04-01-2005, 02:15 AM
WHT does this every April Fool's Day. Bailey
Posted by suiso, 04-01-2005, 02:24 AM
Is Dinix Forums down?
Posted by lomox, 04-01-2005, 02:26 AM
no, still up...
Posted by Cassey, 04-01-2005, 02:50 AM
lol, i'd do the same thing. While I've only lurked in this thread, i'm really glad you finally got your server up, and hope it stays up long enough toad. And to everyone else, who are or who haev been down, i wish you the best of luck transferring out (or if you're brave, staying)
Posted by Stan Marsh, 04-01-2005, 02:53 AM
ssh root@YOUR.I.P.ADDRESS top Hope that helps.
Posted by PP Host, 04-01-2005, 03:48 AM
I awake to another day Ohh my VPS is not up - what a surprise, is this the 8th day I'm losing count WHP / Dinix = Worst Hosting Provider
Posted by JamieW, 04-01-2005, 04:03 AM
Moving or staying? Its still a hard call for me. I faired rather well through this, unlike a lot of people. When they went down, if you recall, I said all the "words" here being thrown around didn't matter as much as what service / results I got. I said I'd give them until I got back home on Sunday. Well it went down Friday night (perhaps around 8:30 pm EST), and as I had told my customers to expect, it came back up on Sunday (early, like 1:30 am). Around 29 hours total. And it was running faster than ever, very low load levels, all my current data was there, dual 2.8 GHz CPU, and all that. So I actually got what I expected, even if it seems I knew better than WHP as to what to expect. As for those of you that had longer problems though, if it had been me, I'd have been gone come Sunday night or Monday morning, even if I didn't have backups (which fortunately I was able to make at the last minute before they shutdown). I am glad to hear more folks are getting their sites up and access to their data though. I know croakingtoad had been really vocal about it, among others. I'm going to see what sort of compensation they offer, and go from there. Seeing as mine came back when I expected and has been running fine since then, if they offer me some free months I may take them and see how the service is during that time, being ready to move if there are any problems though. But I certainly don't blame anyone that has or does bail out sooner than that. They'll have to work really hard to earn a real level of trust from me at this point.
Posted by Stan Marsh, 04-01-2005, 04:11 AM
Any other 'success' stories like Jamie's?
Posted by JenniH, 04-01-2005, 04:41 AM
It's Friday.... and it's coming up to a weeks downtime now! Despite our IP appearing on that last list, which promised we would be up in an hour, we are still not up today. Is moving or staying really a hard call Jamie? What happens to others can happen to you..... and as for trust I can't believe you haven't seen enough on this thread alone.
Posted by Shiboning, 04-01-2005, 09:42 AM
You are among the luckiest ones. It also depents on what kind of costomers and what kind of sites you are hosting. For example I have a newspaper site. Can you imagine it down for several days? It would have become news! Luckily I had that transfered earlier to the ServInt server. The ones I left on the Dinix server where minor ones comparing to that, but still hurt the business , and added unnecessary long hours of work.
Posted by Shiboning, 04-01-2005, 09:45 AM
Still, they should update the vBulletin.
Posted by JamieW, 04-01-2005, 10:26 AM
Oh, it certainly can. But I had made my conditions to stay with them prior to the move, and they met those conditions. I don't like going back on my word, even if they've gone back on theirs to others. But if there are any problems, I'd certainly be out of there.
Posted by Shiboning, 04-01-2005, 12:22 PM
I think everyone's server is up by now. This site is becoming quiet. I think it's the end of the party and go back to business as usual!
Posted by speed2222, 04-01-2005, 12:35 PM
not true. still down: 209.152.169.199
Posted by Monkeyshack, 04-01-2005, 12:39 PM
OMFG ITS UP
Posted by PP Host, 04-01-2005, 12:44 PM
No I'm still without my VPS - heading for 8 days now I think the reason this site in quiet is that most people have given up and gone off to reclaim some of thier business as best they can. This WHP / Dinix migration has cost me big - and its not over yet. I can't believe anyone would stay with them after this experience
Posted by apresnuit, 04-01-2005, 12:47 PM
My server is down too. And if you go to Dinix Forums you'll see that there are many hopeless people there.
Posted by njak, 04-01-2005, 01:11 PM
Still down, too. It will be 7 days at 4PM today, EST. Glad I had everything important backed up.
Posted by yawho?, 04-01-2005, 01:12 PM
Mine worked for about 24 hours then went down again on Tuesday before I could backup everything. 209.152.166.115 Almost 1 full week and no word from these guys! Unbelievable!
Posted by JenniH, 04-01-2005, 02:23 PM
This is utter rubbish. We are still down, and have been for a week.
Posted by stimhost, 04-01-2005, 02:41 PM
looks like I'm finally back up. best of luck to the rest of you....
Posted by blitzlight, 04-01-2005, 02:41 PM
quiet can also means people gave up! or have moved elsewhere.
Posted by suiso, 04-01-2005, 02:51 PM
Still down at Dinix, but at least I did move on to ServInt. Month old back-ups I did are better then what Dinix/WHP is doing!
Posted by BigBison, 04-01-2005, 03:30 PM
If you're curious about the software this board runs, there are dozens of threads about it. Here's one: http://www.webhostingtalk.com/showth...ht=WHT+upgrade
Posted by njak, 04-01-2005, 03:44 PM
Posted in the Dinix Forums by "Migration Team": https://www.dinix.com/forums/showthread.php?t=401 (announcement) Current Situation Dear Valued Clients, We would like to take a few minutes and discuss what has occurred during these past few days. WHP had agreed to purchase Dinixs cusomers in February of 2005. Originally, migration was scheduled to take place on March 18th with notice provided to all customers on or before the March, 7. 2005 According to the contract, WHP was to take responsibility of the Dinix clients once they are physically migrated and operational on the WHP network. Once the Migration was to have been completed DINIX was to have issued Migration Release to Web Host Plus. Post contract, WHP was informed that all VPS servers were rented by Dinix. Since the servers were not owned by Dinix, they were required to acquire new ones in order for a successful migration. However, a lesser amount of servers were acquired with incorrect specificiations. These servers were supposed to be delivered on March 11, 2005 as arranged by Dinix but they were not received till the March, 22, 2005 with notice that the machines had arrived, tested, and OS installed. After receiving confirmation, WHP allowed for a migratation notification letter to be forwarded to all Dinix clients. This letter was forwarded on Tuesday afternoon at 3:45PM to Dinix to mail to all of their clients. Dinix inturn, mailed this letter mid Wednesday morning resulting in a 48 hour notification. Migration could not have been delayed because all equipment was to be moved out of the space rented as per our contractual obligations between Dinix and the collocation facility. Web Host Plus is not looking to pass the blame and is willing to take responsibility only for issues that we could have prevented. We are here to assist our clients and hope that you understand the circumstances and predicament we are faced to deal with at this time. Since WHP does not migrate but only assists in migration we were not able to assist you up until this point. We at WHP take our clients uptime, reliability and security very seriously and would like the opportunity to prove this to you.
Posted by Toranj, 04-01-2005, 04:04 PM
This was the same as the above post so I editted it. Last edited by Toranj; 04-01-2005 at 04:09 PM.
Posted by suiso, 04-01-2005, 04:57 PM
Is this for real? http://www.dinix.com/forums/showthread.php?p=3404 It just gets better and better Ryan
Posted by sightz, 04-01-2005, 05:02 PM
"You are not logged in or you do not have permission to access this page. This could be due to one of several reasons:" Not everyone here is a member of those forums.
Posted by croakingtoad, 04-01-2005, 05:05 PM
Sheesh...I am finally up but I just heard from one of my clients that his website is an older version from about several months back. Looks like they may have restored from backups, although my personal MySQL data looks to be current... Anyone else noticed this?
Posted by croakingtoad, 04-01-2005, 05:06 PM
From the Dinix forums (for those who can't login): I have been working with Dinix managers Paul and Alex for a year now and they are great guys, but (yes there is a but). There account in eDeltacom is 3 months past due and would have been shut off on April 1st all machines would have been restocked and the network would have gone down WITHOUT ANY NOTICE. I believe that is the reason why they sold the company to webhostplus and unfortunately webhostplus got stuck with all these problems. Since I am sure Dinix owners knew the overdue bill issue and few notices have been sent out, they had to know that they will be shut off on the first and that is the reason why the migration was pushed through that quickly (my opinion). Also please do not take your frustration out on Doug, Terry or Eric, they are great guys and were just pawns in a chess game. Also the way I see it, even if webhostplus did not know about eDeltacom overdue bills, they have saved all of you and your clients. If eDeltacom shuts down the machines, they would not release any info until the bill is paid and it is upwards of $100K. You guys were about 4 days short of loosing all your data 100% at least now you have some of it saved. If you have any questions please email me here Sincerely Friend Last edited by croakingtoad; 04-01-2005 at 05:10 PM.
Posted by LJ Host, 04-01-2005, 05:29 PM
Well now I'm seeing this issue.. looks like one of WHPs upstream provodors is down. This is a trace from my server (209.152.162.199) to my home charter IP. No one in my area on charter is able to access the server. root@harper [~]# traceroute 24.196.88.81 traceroute to 24.196.88.81 (24.196.88.81), 30 hops max, 38 byte packets 1 vz43.servernode.net (209.152.185.12) 0.141 ms 0.110 ms 0.059 ms 2 66.0.192.249 (66.0.192.249) 0.280 ms 0.397 ms 0.318 ms 3 gige-g13-1.gsr12416.nyc.he.net (209.51.171.37) 1.470 ms 1.252 ms 1.348 ms 4 if-2-2.core1.NYT-NewYork.teleglobe.net (64.86.112.5) 1.238 ms 1.338 ms 1.089 ms 5 if-6-2.mcore4.NJY-Newark.teleglobe.net (216.6.63.25) 2.247 ms 18.863 ms 25.570 ms 6 if-6-0.mcore4.NQT-NewYork.teleglobe.net (216.6.63.42) 2.327 ms 2.285 ms 2.311 ms 7 if-8-0.core1.NYY-NewYork.teleglobe.net (216.6.87.6) 2.397 ms 2.359 ms 2.227 ms 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * *
Posted by loopforever, 04-01-2005, 05:33 PM
My server is inaccessable at the moment too. :/
Posted by mgriffin, 04-01-2005, 05:48 PM
That actually looks like an issue outside of WHP's control. Their upstream is HE, who passes it to teleglobe w/o issue. The issue appears to be between teleglobe and charter. - Mike
Posted by blitzlight, 04-01-2005, 05:53 PM
just like watching soap opera ... with every episode, a new twist developed ...
Posted by LJ Host, 04-01-2005, 05:56 PM
Well here's what I get when I traceroute TO my server: traceroute to 209.152.162.199 (209.152.162.199), 30 hops max, 40 byte packets 1 10.0.1.1 (10.0.1.1) 3.71 ms 40.844 ms 37.75 ms 2 10.44.100.1 (10.44.100.1) 25.963 ms 8.78 ms 14.596 ms 3 172.18.97.101 (172.18.97.101) 9.896 ms 30.334 ms 62.72 ms 4 172.18.97.70 (172.18.97.70) 9.418 ms 32.654 ms 9.35 ms 5 172.18.97.54 (172.18.97.54) 10.126 ms 8.286 ms 12.425 ms 6 12.118.186.69 (12.118.186.69) 17.456 ms 53.813 ms 40.563 ms 7 gbr6-p80.cgcil.ip.att.net (12.123.5.222) 20.359 ms 16.547 ms 15.151 ms 8 tbr2-cl7.sl9mo.ip.att.net (12.122.10.46) 27.734 ms 26.101 ms 66.737 ms 9 generic13710.usbankfa.com (12.122.10.137) 70.224 ms 77.825 ms 48.758 ms 10 gbr1-p20.attga.ip.att.net (12.122.12.34) 63.062 ms 37.731 ms 40.736 ms 11 gar1-p360.attga.ip.att.net (12.123.21.1) 51.443 ms 102.77 ms 37.407 ms 12 12.118.184.142 (12.118.184.142) 43.282 ms 74.682 ms 85.509 ms 13 border6.pc1-bbnet1.acs.pnap.net (64.94.0.11) 39.726 ms 38.039 ms 68.888 ms 14 itc-3.border6.acs.pnap.net (64.94.6.78) 61.817 ms 44.108 ms 56.98 ms 15 suwc5.gig4-3.edeltacom.com (216.154.207.61) 69.193 ms 69.573 ms 59.749 ms 16 suw0n.gig4-3-6.edeltacom.com (216.154.207.122) 83.156 ms 80.135 ms 51.436 ms 17 * * And here's what mgold said at dinix forums:
Posted by loopforever, 04-01-2005, 06:28 PM
I'm having routing issues as well. Server is accessible from some locations.
Posted by JamieW, 04-01-2005, 06:28 PM
I'm getting the edeltacom problem as well. I can reach my VPS from work and elsewhere, but from home my connection gets routed to edeltacom. It had been working from home until a few hours ago. I'm guessing edeltacom messed something up when they terminated the remaining Dinix services on their side.
Posted by loopforever, 04-01-2005, 06:31 PM
Ditto. I hope they fix this soon. Thank god I ordered a new rackmount at the beginning of the week. The sooner I can get customers away from this, the better. There has been more downtime in the last week than there has been in the last year and 3 months.
Posted by LJ Host, 04-01-2005, 06:36 PM
so from my traces is it true that this is an edeltacom issue not a teleglobe issue??
Posted by loopforever, 04-01-2005, 07:01 PM
Based on what mgold said, yes.
Posted by LJ Host, 04-01-2005, 07:04 PM
I was kinda looking for a second opinion
Posted by loopforever, 04-01-2005, 07:11 PM
From my Dinix machine to a machine in Telehouse: From my machine in Telehouse to my Dinix machine: I don't think it's a teleglobe issue - I don't even hit teleglobe.
Posted by mlindi, 04-01-2005, 07:13 PM
Here's what I get (I'm on Verizon) Trace 209.152.162.199 ... 1 192.168.123.254 2ms 1ms 2ms TTL: 0 (No rDNS) 2 10.9.95.1 18ms 19ms 17ms TTL: 0 (No rDNS) 3 130.81.9.225 41ms 20ms 19ms TTL: 0 (at-2-1-0-1714.CORE-RTR1.BOS.verizon-gni.net bogus rDNS: host not found [authoritative]) 4 130.81.18.68 21ms 21ms 21ms TTL: 0 (so-3-1-3-0.BB-RTR1.BOS.verizon-gni.net bogus rDNS: host not found [authoritative]) 5 130.81.12.121 30ms 31ms 29ms TTL: 0 (so-6-2-0-0.BB-RTR2.NY325.verizon-gni.net bogus rDNS: host not found [authoritative]) 6 130.81.18.48 29ms 31ms 30ms TTL: 0 (so-7-0-0-0.BB-RTR1.NY325.verizon-gni.net bogus rDNS: host not found [authoritative]) 7 130.81.8.253 35ms 36ms 34ms TTL: 0 (so-6-2-0-0.BB-RTR1.RES.verizon-gni.net bogus rDNS: host not found [authoritative]) 8 130.81.10.90 34ms 35ms 36ms TTL: 0 (No rDNS) 9 130.81.15.42 35ms 35ms 34ms TTL: 0 (No rDNS) 10 64.125.30.122 37ms 38ms 38ms TTL: 0 (so-4-0-0.mpr2.iad2.us.above.net bogus rDNS: host not found [authoritative]) 11 64.125.28.213 44ms 38ms 38ms TTL: 0 (so-4-0-0.mpr1.iad1.us.above.net bogus rDNS: host not found [authoritative]) 12 64.125.28.62 44ms 43ms 42ms TTL: 0 (so-2-0-0.cr1.lga1.us.above.net fraudulent rDNS) 13 64.125.27.142 41ms 41ms 44ms TTL: 0 (so-0-0-0.mpr1.lga1.us.above.net bogus rDNS: host not found [authoritative]) 14 64.125.30.18 40ms 43ms 38ms TTL: 0 (so-1-0-0.cr1.lga3.us.above.net bogus rDNS: host not found [authoritative]) 15 208.185.88.20 42ms 44ms 44ms TTL: 0 (208.185.88.20.rtr1.t492.webhostplus.com bogus rDNS: host not found [authoritative]) 16 66.0.192.252 42ms 44ms 43ms TTL: 0 (No rDNS) 17 209.152.185.12 46ms 45ms 45ms TTL: 0 (vz43.servernode.net ok) 18 209.152.162.199 44ms 43ms 43ms TTL: 52 (harper.ljnetworks.com ok) Hope that helps to narrow it down.
Posted by Shiboning, 04-01-2005, 07:27 PM
Does this mean you have tried it out already? I am in the middle of something and will check it out later. Please kindly post what you found out.
Posted by LJ Host, 04-01-2005, 07:34 PM
loop >> who's your ISP ? for me it's charter and everyone around here on charter can't hit it. But anyone on any other network can.
Posted by speed2222, 04-01-2005, 07:35 PM
traceroute from my house and the last hop hits 66.0.192.252 ARIN whois for 66.0.192.252: ITC^Deltacom NETBLCK-ITCD-3 (NET-66-0-0-0-1) 66.0.0.0 - 66.0.255.255 Dinix EDEL-192-240-28 (NET-66-0-192-240-1) 66.0.192.240 - 66.0.192.255
Posted by mlindi, 04-01-2005, 07:38 PM
Charter has been having some issues this afternoon. Here's an Alertra spotcheck on ljnetworks.com Time (US/Eastern) Checked From Result KBytes Secs Kbps 04/01/2005 18:36:07 Chicago USA OK 0.4 0.34 10.63 04/01/2005 18:36:07 London UK OK 0.4 0.54 6.66 04/01/2005 18:36:07 Las Vegas USA OK 0.4 0.54 6.66 04/01/2005 18:36:08 Hong Kong CHINA OK 0.4 1.58 2.27 04/01/2005 18:36:07 Oklahoma City USA OK 0.4 0.40 8.84 04/01/2005 18:36:07 Frankfurt GERMANY OK 0.4 0.61 5.86 04/01/2005 18:36:07 Orlando USA OK 0.4 0.37 9.74
Posted by loopforever, 04-01-2005, 07:40 PM
LJ Host - I'm not with charter, but when tracerouting from the Dinix machine to my network:
Posted by LJ Host, 04-01-2005, 07:44 PM
yeah I get that same drop off (see back a few posts). Unfortunately I don't know a lot about networking.. but looks to me like some things are getting dropped at teleglobe.
Posted by loopforever, 04-01-2005, 07:54 PM
Whether it be eDeltacom broadcasting our IPs or Teleglobe having issues in NYC - I hope it gets resolved soon, this is terribly inconvenient.
Posted by JamieW, 04-01-2005, 07:58 PM
Yes, I believe so. Going "back" (from your VPS to your outside location) seems to go out beyond the Dinix/WHP network, and stops at various places for different people (for mine it stopped at sl-gw10-roa-10-0.sprintlink.net (144.232.0.9)). But the incoming ones for people with problems seem to mostly all reach edeltacom machines. Edeltacom of course is where Dinix used to be hosted. But the machines have all been moved from there now, and your traceroute shouldn't even be touching edeltacom (unless your ISP uses them, which probably doesn't). I believe WHP is on the above.net network, from sucessful traceroutes I've done. So, if you do a trace to your VPS and it hits edeltacom at or near the end instead of above.net, then that looks like that's the problem. Btw, my problem connection is via Wide Open West cable internet.
Posted by JamieW, 04-01-2005, 08:12 PM
Hmmm, interesting.. I see 66.0.192.252 is an IP my successful traceroute goes through: 9 so-1-0-0.mpr1.lga1.us.above.net (64.125.27.150) 95.374 ms 86.614 ms 83.760 ms10 so-1-0-0.cr1.lga3.us.above.net (64.125.30.18) 86.318 ms 89.626 ms 91.398 ms11 208.185.88.20.rtr1.t492.webhostplus.com (208.185.88.20) 83.553 ms 97.183 ms 91.139 ms12 66.0.192.252 (66.0.192.252) 87.502 ms 97.478 ms 87.755 ms13 vz18.servernode.net (209.152.167.252) 83.551 ms 112.974 ms 87.678 ms14 209.152.167.93 (209.152.167.93) 91.345 ms 90.627 ms 87.545 ms And you can see it reaches that IP after reaching the webhostplus.com address. Could the 66.0.192.252 address be one Dinix was leasing from edeltacom, and they've reverted it back to themselves? In which case if that IP is no longer Dinix owned, then WHP has to change it. If it is still properly Dinix's, then edeltacom has to fix their routing.
Posted by bithost(NET), 04-01-2005, 08:13 PM
*nods* Looks to me like someone at EDelta make a bad keystroke and announced DINIX IPs to the wrong place, for some providers. Oddly I am able to access the VPSs in NJ just fine, via Savvis and The Planet. Looks like it just depends who you're coming in on. Bailey
Posted by JamieW, 04-01-2005, 08:29 PM
I can reach my VPS now!
Posted by loopforever, 04-01-2005, 08:30 PM
Same here .
Posted by LJ Host, 04-01-2005, 08:33 PM
yep back now for me too
Posted by LJ Host, 04-01-2005, 08:37 PM
we must be on the same vps
Posted by suiso, 04-01-2005, 10:56 PM
I'm still not up. Once it is I will grab my updated data and bail!!!
Posted by speed2222, 04-01-2005, 11:04 PM
mine stopped because my server isn't up yet. hint: get it up plz
Posted by Project X, 04-02-2005, 03:11 AM
i hope you are kidding!
Posted by suiso, 04-02-2005, 04:25 AM
Me too. And I wish I was joking.
Posted by PP Host, 04-02-2005, 04:36 AM
Well considering we have been lied to from the start of this Migration, this new statement is and I have no doubt it is more lies. In fact when you read it, you can see that this is appears to be an effort to limit WHP's liability to these new customers for this outage. It will be easy to blame Dinix now, but I find it hard to believe Dinix did that what they claim. As a customer of Dinix for almost a year now, I found them to be impeccable for quality of service and customer support. Lets face it TRUST is one of the most important things you would want from your hosting provider. I felt I had that with Dinix, since WHP came on the scene my Trust in them has gone out the window bringing with it credibility with my customers. They have cost me many hours unnecessary work for their incompetence in handling this migration. All they had to do was, give us their customers the truth even at 48 hours notice, that they would be moving our accounts into a new DC or onto new servers and that we may experience downtime for more than 24 hours. Thats all it would have taken, and we could have made our best efforts to minimize the effect to our customers. To these guys going about routing issues, just pack up and get out fast while you still can. I feel there is a lot more to come in this never ending saga.
Posted by Aussie Bob, 04-02-2005, 05:44 AM
I wonder if the Dinix owners had received their full funds from the sale, before this saga began. According to that above post, post sale, Dinix had to purchase new servers for all their VDS clients, so these new servers could be relocated to the WHP facility. Looks like it wasn't made clear that Dinix rented their VPS servers, and as such could not be simply relocated to a new DC. Although, it's hard to imagine such a fact not being picked up in WHP's due diligence, prior to purchasing Dinix. I sense legal proceedings to follow with WHP chasing Dinix previous owners etc . . . I'd say this whole saga could quite possibly go down as one of the greatest hosting blunders of our young industry.
Posted by aqi32, 04-02-2005, 05:50 AM
yes if dinix didn't disclose that the vps boxes were rented then they must have said they owned them for the assetts to be valued. That would definetly be a cuase for legal proceedings as it dramatically impacts the sale price.
Posted by mind21_98, 04-02-2005, 06:28 AM
I'm not a customer at WHP/Dinix, but I've been watching this unfold since the initial announcement. Now that things have calmed down a bit, I think there are some lessons to be learned from this (this list's aimed at Web hosts): [list=1][*]In business, you can only rely on yourself. In Web hosting, this is extremely important. You need a contingency plan for everything that can possibly happen, including a plan to quickly move clients between hosts if necessary. I can probably almost guarantee that people would have been a bit more patient had recent off-host backups been available, not to mention not lost as much business as some did.[*]I cannot stress this enough. Backups! There were people who only had month old backups, or worse, no backups at all. For some clients, month old information represents a significant loss to them--it can be just like losing their livelihood.[*]I'd quit using VPSes (personal opinion.) Based on experience having one, there's a significant loss of functionality. There's also still the chance of one VPS ruining things for everyone on the server. If you're not big enough for a dedicated server, reseller accounts are still viable options, plus you'd have the full resources of the server if necessary.[*]For those who are extremely paranoid, you can get a dedicated or colo server at a host that owns its own datacenter. However, this is extremely expensive for those who aren't big enough yet. Also, you can set up some redundency across multiple datacenters to ensure uptime (also expensive for most.)[/list=1] I hope I didn't come off as harsh above and definetely not absolving Dinix/WHP from all responsibility. For one, WHP could have given more notice and prevented the sudden rush to move/make backups before the move. Plus their information releases during the move left a lot to be desired. I just want to help reduce the effects of another catastrophe, if/when one happens.
Posted by nevf, 04-02-2005, 06:51 AM
I've just started a new blog and have posted about the Dinxi/WHM fiasco we've been going through. You can read it at blog.surfulater.com Comments welcome but please show some self control.
Posted by FrediR, 04-02-2005, 07:04 AM
This displacement must be a reason to think well over the prospects to our industry. Aproximately 90% sites are placed in small hosting company. These companies book the services beside supplier such as Dinix. Many small hosting companies, do very low prices for their clients. If we raise the level to reliability, for instance reserve servers - we enlarge their own expenseses and volume of the works. 90% our industry are founded on small hosting company, which have a largest risk and the most small profit. That happened - much worsened the reputation for group of tens or a hundreds companies, or even some were killed. We must think about future our industry. We must think about that, what guarantee stability of the business for each section chain of the service. This crash - a big lesson. We must protect itself from like in the future! Sorry for My bad english.
Posted by JenniH, 04-02-2005, 07:16 AM
Day 8: Still down. This despite promises at different times of being up in an hour, being up in two hours and being up 'today'. Promises from them are evidently worthless. I wish I was. I know it's hard to believe. And I don't need a lesson in contingency from you mind21_98 thank you very much. We had our main sites out of there within hours, but with 48 hours notice it wasn't possible to retrieve all the data. I find it rather sad that you feel the need to try to shift some of the blame on the the victims here. If you were a customer perhaps you might be a little less condescending.
Posted by mind21_98, 04-02-2005, 07:32 AM
As I said, I never meant to come off that way. And I'm by no means trying to shift some of the blame to the customers. It's just a cost of doing business right that really should be considered is all.
Posted by P-nut, 04-02-2005, 08:23 AM
I've been reading this thread since the beginning (all [currently] 132 pages of it), and had to comment. I am a former Dinix customer. I left a couple of months ago due to sluggish speeds on my VPS; however I'm not sure that had to due with the quality of the server but rather the intensity of the scripts I used. While I was there, however, they were always friendly and willing to help and I just cannot believe that the owners would pull something such as what WHP is claiming. Also I had to smile at this: I was part of the Anz fiasco last year and my managed.com dedicated server went offline for about 4 days. I figured, no biggie, I do offsite backups nightly. So I acquired a temporary VPS account at another facility and when I went to restore the accounts from my remote backups I discovered that the remote storage company I had been using accidentally deleted my backup account . They had me set up within a few hours again, but the backups were still lost and I still had to pay to get my data back from the dedicated. Guess that would be a great argument for double redundancy - backup your backups . My point, though, is that even the best laid plans can fail at times. Good luck to those of you still down; I hope you are able to salvage/reconstruct your businesses.
Posted by njak, 04-02-2005, 10:51 AM
Over 7 1/2 days - still not up. Frell.
Posted by revsorg, 04-02-2005, 11:10 AM
I agree with this, from my own limited experience. I've had a reseller account with SRLnet for 2 years which has been very successful for me, and 12 months ago I also got a VPS account with Dinix, tempted by the fact that I seemed to know the spec of the server that my account was sitting on. It took more or less 12 months for me to realise that actually my SRL account was better than Dinix. Only marginally better, but demonstrably so. They upgraded the server my SRL account was on a few months ago and this has had a great benefit on performance.
Posted by Shiboning, 04-02-2005, 01:37 PM
I think Reseller Hosting have more chance of one Host ruin things for everyone on the server. It all depends on what kind of Reseller Account you have and what kind of VPS you have, and what kind of service you provide. In my case, I develop websites for the clients as well as reselling hosting, so I need root access and the ability to freely configure the server software. Thus VPS is a better choice.
Posted by suiso, 04-02-2005, 02:37 PM
Reply From Douglas Kuntz I just got: Glad I was on the bottom of the list How many here with VPS actually were brought up again and still up? I just need a couple hours to grab some newer data and then I am out!
Posted by PP Host, 04-02-2005, 02:41 PM
Bulls**t, I'm still down, no sign of anything yet.
Posted by speed2222, 04-02-2005, 02:46 PM
We are still down also.
Posted by njak, 04-02-2005, 03:46 PM
Still down - approaching 8 frelling days. 209.152.169.11 Woo Hoo!
Posted by blitzlight, 04-02-2005, 04:55 PM
hmmm the # of pages of this thread almost breaking WHT record ...
Posted by aqi32, 04-02-2005, 05:11 PM
it's absolutely ridiculous that people are STILL down!! i wonder how many people are actually staying on with whp/dinix?
Posted by JenniH, 04-02-2005, 05:27 PM
Any host that leaves us down for this length of time isn't worthy of being called a host. As soon as we get our data we are out of there, and it can't come a minute too soon. Absolutely ridiculous.
Posted by blitzlight, 04-02-2005, 05:28 PM
not sure about the number .... but If they choose to stay after all this debacle is over ... I admire their "staying on" power and determination.
Posted by suiso, 04-02-2005, 05:40 PM
I got a constant ping going every 60 seconds and once it is up I am grabbing data and split. I have a back-up dated 2/2/05 so I am not too bad. Earlier this week I got a VPS at ServInt. All my domain are hosted there now. Who would want to stay after this mess?
Posted by SeeServers, 04-02-2005, 06:35 PM
Idots...
Posted by suiso, 04-02-2005, 06:39 PM
I'm up!!! Running cpbackup now to remote FTP!!!
Posted by blitzlight, 04-02-2005, 06:41 PM
run, forest ... run ... before the server goes down again ...
Posted by Shiboning, 04-02-2005, 07:28 PM
Someone mentioned this a few pages back, but I haven't seen much discussion about this. I think I can guess who this person is, but it doesn't matter. What matter is how true the statment is. Not about whether eDeltacom is shuting down the servers on April 1, but about the Dinix owners dump the situation on WHP. That doesn't mean that I trust WHP at all after experiancing thier unprofessional handling of us, but how much responsibility Dinix has on this case. I am just curious about the truth, so that we can learn something about ... business ... oh well, maybe ... life.
Posted by robster69, 04-02-2005, 08:40 PM
Regarding this post Come on now... Let's look at a few things here: 1) Due Diligence is a process EVERY business goes through when acquiring another business. Here is a definition for you: a: the care that a prudent person might be expected to exercise in the examination and evaluation of risks affecting a business transaction b : the process of investigation carried on usually by a disinterested third party (as an accounting or law firm) on behalf of a party contemplating a business transaction (as a corporate acquisition or merger, loan of finances, or esp. purchase of securities) for the purpose of providing information with which to evaluate the advantages and risks involved. 2) This post was made at 12:00. mgold responded at 12:02. Given it takes a few seconds to read the original post, then a minimum of 30 seconds to submit a response means that mgold got this message immediately. That's odd because he didn't seem to receive or respond to anybody else's post that quickly. 3) To purchase a company in February is to have a vested interest in the operations, which includes customers. Creating an "us" (WHP) Vs. "them" (Dinix) situation during a current operation is silly. Since the purchase agreement, WHP = Dinix. 4) Why wouldn't WHP do everything in their power to save the customers? Taking ownership of the responsibility at hand is much more respectable to fellow business owners. I will help out a fellow business person in distress, but if they shuck responsibility, then to hell with them. Ya know, doing the right thing sometimes costs a bit of money. Negotiate with eDelta to buy those machines or setup a temporary WHP operation within the eDelta DC where you can transfer to other machines over the internal fiber or copper cables. The latter keeps the separation between "old" Dinix and WHP. 5) Why didn't WHP do everything in their power to inform their "future" customers? These customers are "money in the bank" and expensive & difficult to replace. So why not hire a temp to anwer a special phone line or make post to a bb as an official spokesperson? You didn't have to give away the "secret" info, just "warm fuzzy" statements that assure us you're working hard to solve a problem. I would have loved to hear, "we've encountered some unforseen difficulties, here is our plan..." and some specifics that we could use to judge our personal VPS situation. That temp would have cost you < $500. Pocket change! 6) A court case determining responsibilty for losses to the businesses affected would bring in ALL players - WHP, Dinix, and eDeltacom. So there is no need to try to divert responsibility for this debacle. Anybody customer who defends the actions of any player in this monumental screw up is a fool, plain and simple. There is enough blame to hit just about every one of these people. I guess point 7 has yet to play out for those who are considering doing business with WHP. What will WHP do to compensate or make up for this? (even if they don't think it's their problem) If they turn their back (which they have eluded to in the "we are just assisting" b.s.), then you truly know how they value customers or ethics.
Posted by robster69, 04-02-2005, 08:59 PM
By the way, the point of #1 is that there should be no surprises. WHP can't play stupid or innocent. Also, 'eluded' should be 'alluded'. Last edited by robster69; 04-02-2005 at 09:07 PM.
Posted by speed2222, 04-02-2005, 09:01 PM
I think they are playing asleep.
Posted by Aussie Bob, 04-03-2005, 12:59 AM
Yeah, I couldn't agree more, although, I think there's a twist in Dinix not revealing their VPS client servers were only rented, and this threw a monkey wrench into the migration. I'm not in any way defending WHP, but the server ownership, pre-sale to WHP, seems to have not been clarified, which is hard to believe given the sum of monies involved with the purchase of Dinix, and something that should have been easily picked up in WHP's due diligence. BTW, this was the 2,000th post in this thread
Posted by jennifer2, 04-03-2005, 01:51 AM
which is exactly why no one believes WHP about that statement. Their team of lawyers would have found that out immediatly.They are simply trying to cover themselves from having to issue refunds. They have time and again proved themselves to be untrustworthy in their words and actions.
Posted by Stan Marsh, 04-03-2005, 02:53 AM
Bob, you still honestly think that WHP haven't examined the books BEFORE the buyout? Servers' ownership should be as clear there as a nice spring day here in Europe (or early autumn in Australia). Can you perhaps NAME that amount? AND your information sources as well. Please... Thank you. Seriously though I don't think anyone present in this thread (except of mgold - whatever (s)he is) can have even a slightest idea of the deal, especcially the amounts involved. $25m doesn't sound at least a little bit realistic...
Posted by JenniH, 04-03-2005, 03:56 AM
Day nine.... and still down. I hold WHP fully responsible for all this... it is they who gave me the 48 hour warning, they who promised 11 hours downtime, they who have made false promises throughout, and they who have ignored email after email begging for help. It is also they who are ignoring the other people like me on here and on their own message board, and it is they who seem to have no problem strolling off home at night and at the weekend, leaving us stuck without a working server. These are not the actions of a host that deserves the benefit of any doubts. Think about it.... nine days downtime!
Posted by Aussie Bob, 04-03-2005, 04:01 AM
I couldn't agree more, but WHP have made comments that they didn't know the VPS servers were rented and not owned. I find that hard to believe, personally, for a company like WHP who does these acquisitions from time to time. The amount would be sealed in the contract, but no more than $500k to $1M, imo. Looked like a distressed sale from here. As I said previously, this migration could possibly go down as one the greatest hosting disasters of this young industry. It's a shame that the Dinix brand has been dragged through the mud, and lost a lot of its shine.
Posted by PP Host, 04-03-2005, 04:32 AM
My VPS is still down 9 Days now
Posted by marengo, 04-03-2005, 05:17 AM
My dedicated is down again. As always: any response from WHP/Dinix. 209.152.182.242 Bestcatalog.net
Posted by Stan Marsh, 04-03-2005, 05:22 AM
For me it's pinging: ???
Posted by marengo, 04-03-2005, 05:26 AM
Pinging. But down. We asked reboot our dedi, they said they will do it, but they have not done it.
Posted by Stan Marsh, 04-03-2005, 05:38 AM
Well, at least Apache is up: http://bestcatalog.net . Is ssh down?
Posted by marengo, 04-03-2005, 05:49 AM
yes; ssh, http no response at all.
Posted by aqi32, 04-03-2005, 06:22 AM
earlier on in the thread a friend of Paul Lachie's suggested the $25 million claim as overly excessive and the true figure being closer to 1 25th of that, so yes $1m even with it being $1m you still don't go about buying something without knowing about what you're buying, inside and out. I don't know if it is feasable that Dinix said they owned all the servers and WHP just took their word for it?
Posted by phpcoder, 04-03-2005, 12:06 PM
Although I really do not like to post comments to the public about another web hosting company, I am very angered at this situation. My personal server (from long ago) was down so I e-mailed support on the 29th or 30th and did not receive a reply from anybody. So then I tried to open a few tickets without any success or replies. When I still did not hear back from anybody I called the toll free number many times and talked to many people who said it would be resolved shortly and all of that mumbo jumbo. Finially the server came back up (the next day after talking to somebody) but there is a major problem with it. So I sent a few more e-mails and did not hear back from anybody. With that said I called again talked to a few people and they said they would put in a support request for me. The next day the problem was not resolved and I didn't get a reply from anybody. Now it is Sunday and I have not heard from one person, the problem is still not resolved. I have talked and called to so many people via the phone but nothing is still resolved! The funny thing is they claimed the two following things to be on the phone: 1) They were "currently going through all tickets and deleting them if they said my server xxx is still down." 2) Tech support is not in on the weekends (according to the information they have)! Arghh!!!
Posted by jennifer2, 04-03-2005, 12:36 PM
marengo, why did you stay with them? why are you now shocked and unhappy that they wont help you? this seems to me to be their way of operating. I would hope that if your dedicated comes up again you will get your information and leave to a new, responsible host. Best of luck to you!
Posted by marengo, 04-03-2005, 12:49 PM
No, now I'm with fastservers.net I was waiting when they setup my dedi, and today hired one boy to transfer all accounts on my new server from Dinix/WHP Unfortunately, during this process Dinix's server died again Heh, I know what to do with them Btw, I paid for April already, requested refund from Dinix/WHP 6 times and nothing. Nat added: fastservers.net needed 72 hours to setup my server, taht's why I wasn't able to transfer my data before.
Posted by jennifer2, 04-03-2005, 01:00 PM
i requested a refund,lol, and to have my server shut off daysssssssssss ago and still nothing lol.. this is just anotehr example!
Posted by aqi32, 04-03-2005, 03:54 PM
really!, so that would make this nonsense or maybe the do techincally have someone there just looking at the servers, you know some guy off the street hehe, doesn't mean he's a tech but they "do" have hands and eyes on the servers
Posted by askthexperts, 04-03-2005, 08:50 PM
I dont think this is the place to post this
Posted by Shiboning, 04-03-2005, 09:30 PM
Post what?
Posted by Shiboning, 04-03-2005, 10:03 PM
I have never studied business merger, so I didn't know much about the first point. But, that makes sense to me. If this first point is not the case for WHP, (since they might have just rushed in to buying a distressed business because they have too much money floating around) then they are not good business men to deal with. Either way they are shot by this point. The second point is very strong. I didn't even look at the time. I will never make a good detective, I am sure . But, I do know that for good business practice, case like this definitly should take more than a few minutes to think over, discuss with partners, and then respond, becuase that involves internal secret. If it were me, I would not post the response but PM that person before posting publicly. Even if the posting was valid, the quick response make him very unprofessional. Again either way WHP is not someone you can trust your valuable customers' data with. Boy, these guys are finished!
Posted by speed2222, 04-04-2005, 12:44 AM
my vps just came up. 9 days later.
Posted by Shiboning, 04-04-2005, 01:07 AM
Congretulations! Sorry to see you being one of the last. Are you staying of leaving? Posting is getting very sparse now. I think the end of the party is approaching. After all, this is a very very interesting odeal to go through. I am sure it has made a lot of resellers mature. It will be interesting to see the fate of WHP. Hope they will do some soulsearching and shakeup. Last edited by Shiboning; 04-04-2005 at 01:11 AM.
Posted by sprintserve, 04-04-2005, 01:33 AM
Due to the size of the thread, it makes managing it unmanagable. This is now closed as the issue seems to be over. If you continue to face issues, you can start a new thread.
Posted by JenniH, 04-04-2005, 04:04 AM
The other thread was closed on the apparent basis that: "This is now closed as the issue seems to be over. If you continue to face issues, you can start a new thread." Of course it is far from over... we are still down, as are many others. Surely the thread should stay open until the issues has been resolved, and we have all been able to retrieve our data. We are now on Day 10 with no end in sight.... and are still being ignored by Web Host Plus. Emails, support tickets, message board posts.... the best they ever do for us is issue false promises. In case they get split, the original thread is here: http://www.webhostingtalk.com/showth...hreadid=387709 Last edited by JenniH; 04-04-2005 at 04:12 AM.
Posted by PP Host, 04-04-2005, 07:50 AM
My VPS is back up this morning - seems to be running good and fast too. I have not checked the data yet, but I do notice that the 'disk space used' is at 41% now and it was at 51% before it went down. Will I stay or will I go - I could not leave my customer data with a host I would not trust. Even though the VPS seems working fine today, I don't ever again, want to go through this, what Dinix/WHP put us (their Valued Customers) though in the last 10 days. I had been fortunate to move 95% of my customers off Dinix before the outage. I was so close to leaving those sites on Dinix because I had great fate in the Dinix staff who had been so helpful over the previous year. If I left my sites on Dinix - I would be out of business. I will stay Dinix/WHP for a short period after this and use their server for test purposes. I could not trust them to hold my customers sites ever again. Things could have been much better if Dinix/WHP had of been straight with us (their Valued Customers) from the start.
Posted by UH-Matt, 04-04-2005, 07:58 AM
Wow, didnt realise this was still going on. Good luck getting your data and finding an ew VPS guys... Keep this thread updated with how it all pans out.
Posted by JenniH, 04-04-2005, 08:48 AM
Yes it is still going on Matt, unfortunately. I've been wondering what exactly we can do from here... they ignore everything we send at them, from tickets to emails. How exactly do we get them to get our VPS back up and running, so that at least we can access our data? Perhaps in the end the law is the only option we will have. They seem to have taken our data hostage and we can't get it back. Once we do get it, obviously we are out of there. It's not only that we just don't want to deal with people like this... but what happens if we needed support in the future? Who is to say that they just wouldn't 'go missing' then as well? I just want to get as far away from them as possible ...as quickly as possible.
Posted by VinaGal, 04-04-2005, 09:27 AM
My VPS has been up and running (after 2 days down since the moved). I thought I'd give them a try for a few months but they haven't answered my support ticket for a day already...(don't know when they'll answer them - some people said it took 6 days for them to answer). I'm going to move out of DINIX today
Posted by njak, 04-04-2005, 09:59 AM
I'm still down. 209.152.169.11 It will be 10 days at 4 pm this afternoon. I have been up at ServInt for a week with my backups for the night before the move, but I'd still like to check for any changes from the day of the move. I do have clients with ecommerce sites, databases, etc. I haven't gotten any responses to any emails I've sent in over a week. Can' get through on the phone to anyone who knows anything. I'm just glad I made nightly backups to another server. I'm so tired of checking, I set up a ping program to check every so often and notify me if it ever comes up. I think I'll faint with shock if it does.
Posted by clotyc, 04-04-2005, 01:26 PM
Looks like another dinix outage has started.
Posted by Project X, 04-04-2005, 05:17 PM
you have got to be kidding! this is STILL going on? ack!
Posted by clotyc, 04-04-2005, 05:21 PM
back up + plus ten characters.
Posted by aqi32, 04-04-2005, 05:46 PM
sorry to hear you, and others, are still suffering after such an unbelieveable amount of time! i assume you've even suggested to them to just hand you the backups instead of getting the vps up? but ofcourse seeing as they're taking this long and ignoring you i'd imagine backups are infact the problem in that they no longer have them for some reason or another!
Posted by alaria, 04-05-2005, 02:00 AM
We are in the process of organizing a class action lawsuit for this nightmare dinix/whp merger. Our business as well as so many others has been damaged. If you are interested in being included please contact legal@alariait.com
Posted by lomox, 04-05-2005, 02:15 AM
I was away from this mess for a few days, coming back to catch up still gives me the creeps... this has been one unpleasant experience...
Posted by MadHosting, 04-05-2005, 09:17 AM
Anyone else having trouble canceling your account with dinix? I been trying to cancel my account for the last 4 days but have not got a response yet.
Posted by FrediR, 04-05-2005, 09:46 AM
Who now Owner these VPS? Dinix? WHP? -------? Who will give the answer? And when?
Posted by PP Host, 04-05-2005, 10:36 AM
My VPS came back up yesterday, it was running really well Today - Its Down again Is this ever going to end! How will WHP blame this on Dinix?
Posted by njak, 04-05-2005, 10:41 AM
MY VPS 400 WILL NEVER LIVE AGAIN I just got off the phone with Mike Gold, who actually returned my call when I left a message on his voice mail. Now why couldn't we just be notified and told the truth instead of me spending days waiting for my VPS to come when it probably never will? I was told that the backup for my VPS 400 was corrupted. They ran the backups just after midnight TH night (Friday morning), which is when my backups were running. He said because they were running at the same time, that is why their backups were corrupted. I don't believe that, but it really doesn't matter as their backups would not have been any newer than mine. I had clients receiving orders and making changes on Friday. What good does backups done the night before do anyone? Why didn't they tell us exactly when they were going to do the backups???? I would have told my clients not to make any changes on Friday. I would have put ecommerce sites on maintenance Friday, etc. I immediately cancelled my account with Dinix. I'm gone anyway - to ServInt last Monday with my backups. We've given our 30+ clients each a free month of hosting, plus the 2 days it took me to set up a new server, upload the backups, make sure everyone's sites were working, and I'm still tweaking and fixing little things. This has been such BS! I've never seen such a cluster F#$K!! So, if you were running backups when they were running backups, or doing anything else to your server after midnight on Thursday, your data is probably corrupted also. Give up now - quit waiting - you're screwed. This also may explain why you are seeing old data restores - it's all they've got or can find. BTW, my IP was 209.152.169.11-12, if that has anything to do with it. Good luck to the rest of you still waiting. See you all in court.
Posted by j2O, 04-05-2005, 11:33 AM
I've been trying to cancel my account since the first Sunday - 9 days ago. My VPS I had was down for all of the Saturday, but was up that first Sunday. Had moved all my stuff out just before they started migration anyhow. I've sent 3 emails to their 'support' email - zilch response. Phoned them several times - just get some chap saying must email support, blah, blah... So, 9 days, no response, unable to cancel my account. How bizarre.
Posted by JenniH, 04-05-2005, 11:50 AM
Day 11.... and our VPS is still down. I wonder is my VPS backup was corrupted too? It would be nice if they bothered to tell me! The IP was 209.152.169.79, which is obviously too close to the above for comfort. Will it ever end? I don't believe I've ever seen a worse host.
Posted by Shiboning, 04-05-2005, 12:59 PM
Have you sent a ticket in? My VPS came up on Wednesday, backed up and submit a cancellation ticket. I tried to log in the next day to check the ticket status, but I couldn't anymore. And I also couldn't access my server any longer. So, I guess, my account was cancelled, without any acknowledgment email or anything. Talking about professionalism!
Posted by Project X, 04-05-2005, 01:00 PM
maybe they dont HAVE your backups?? how exactly would they be "corrupted"??
Posted by jennifer2, 04-05-2005, 02:18 PM
they have yet to reply to my requestes to be cancelled either. uttern morons i swear
Posted by MacMadame, 04-05-2005, 02:58 PM
Backups get corrupted all the time. Sometimes the media they use to do the backup fails. Sometimes the data isn't written to that media properly in the first place due to a hardware glitch or a software bug. It's not that usual and if Dinix backed up every single account that night, I wouldn't be surprised if at least one or two of the backups were bad. When I worked with mainframes, we often would find that a whole month worth of backups were corrupted when we'd go back and try to restore a file from them. Of course, if WHP had moved the VPS's over the network like they'd originally planned, it wouldn't have mattered. In particular, if -- as rumors would have us believe -- Dinix didn't actually own the machines, then buying machines in NJ and moving the VPS accounts to them over the network would have made a lot more sense than buying machines in Atlanta, moving the VPS accounts over to them and then turning those boxes off to ship to NJ.
Posted by BirdBrained, 04-05-2005, 04:07 PM
Sorry to hear about everyone that's still down. I grabbed my stuff when my server came back online last Wednesday and cancelled on Thursday. As you all, I never heard a word. And, I can't log in to see the ticket, which would leave me to believe it was cancelled, BUT I can STILL login to my account. Gyah, IDIOTS!!
Posted by snickn, 04-05-2005, 11:13 PM
At the beginning Dinix used a third party company who specialized in backups. They were done remote, nightly and all..if they still use the same company I can't see them being corrupted. However, if they cut costs it's possible..
Posted by alaria, 04-05-2005, 11:29 PM
Unimaginable Unannounced Downtime (we were told ours was a network move and it would be "seamless" then we went down and were told our server was on a truck from NJ to Atlanta )- thats when the lies really started to unfold....broken promises....inaccurate information....no support..etc. Then we came back up with 2 year old info...finally a short time of up time and we grabbed what we could...now server is back down again - thank god we were able to grab what we needed - others have not had the opportunity and NOW it appears there DATA IS GONE!!! Please visit www.dinixclassaction.com - designed for all of us who have been screwed for whp/dinix merger....they will not get away for the loss of business, ruined reputations, monetary loss and extreme anxiety they have caused us.
Posted by frattay22, 04-06-2005, 02:21 AM
I wish I could read all 137 Pages of this but honestly can't. I wish the best for all ya'll who have lost data, business, etc.. My question is when is the first law suit going to take place or has it already? Best Regards
Posted by PP Host, 04-06-2005, 06:21 AM
Day 12.... and my VPS is still down. It did appear on Monday for 24 hours and vanished into cyberspace again. No responce to any emails/tickets to Dinix or WHP It just goes on and on -
Posted by JenniH, 04-06-2005, 07:29 AM
Day 12 for us too... and we are just being totally and utterly ignored by them. Nothing gets a response... neither ticket nor email nor message board posting. We are simply down and left by them. Is this what they call hosting? It is sheer madness if anyone stays with them.... I can't imagine too many will. We have already filed a complaint with the BBB.... and will take further steps as this unfolds.
Posted by frattay22, 04-06-2005, 12:37 PM
Good JenniH, I think I got to thread 15 before I couldn't read any more and I honestly do feel sorry for the people who have been harmed by this. Mr. Gold hasn't responded either right? They can talk a big game but they for sure can't play a big game
Posted by Kaith Sutai-Rustaz, 04-06-2005, 02:27 PM
Well, they are deleting a number of posts and threads from the Dinix forum it seems. I had posted an inquiry if anyone was still working there as the help desk seems all but ignored. Its gone. Others have reported their tickets vanishing. Ironically enough, Mike Gold posted asking for help desk tickets. As far as I'm concerned, I've canceled. Their lack of acceptance doesn't matter. I've put in 2 tickets in the help desk, 1 vanished. Posted publically, now gone. Emails Gold, no reply. Not my problem. Maybe in 5 years when the CAL completes, and the multi-million buck settlement comes through, I can look back, laugh, and then take my $50 check to the bank n buy lunch. LOL!
Posted by alaria, 04-06-2005, 04:44 PM
Well we have been locked out of the forum. Kaith - I saw your post last night when we still had access to the forum and replied, so I am your witness it was there at one point. Why they deleted it is beyond me...it wasn't nasty or anything just a question as I believe your tickets were open since the 30th, if I remember correctly. ALL OF OUR TICKETS SINCE MARCH 24 HAVE DISAPPEARED FROM SUPPORT DESK..that means any record of any ticket relating to the merger is GONE!!! What the hell??? Others have reported posts are being deleted but I am very curious if support tickets are disappearing too. Calan Please visit www.dinixclassaction.com as we are attempting to build a class action. You can also visit to rant, get emotional support or share your stories.
Posted by JenniH, 04-07-2005, 06:03 AM
We've had nothing back from him at all for over a week... despite opening many tickets, sending emails almost every day, posting messages on their board, posting messages here... It look slike they can spend plenty of time censoring... but not helping customers. DAY 13! It's hard to believe they could be so bad... and be so ignorant.
Posted by Stan Marsh, 04-07-2005, 06:08 AM
JenniH, In my opinion they have lost your information/backup. There's ONLY reason I can think of for so long downtime. AND - it's the highest time for your lawyer to contact Mr. Gold. My 2c.
Posted by JenniH, 04-07-2005, 09:03 AM
Yes.... I am beginning to think you are right. That's one issue. The other is that any sort of decent person would respond to customers in these circumstances... if only with an apology... and not just ignore them. That sort of ignorance... well... it kind of motivates me to want to retaliate. Not only are they inept at hosting... they are clearly not very clever either.... and not very ethical. They are not people I want to deal with.... I just want our data back.
Posted by DGI, 04-07-2005, 12:49 PM
Can anyone here help me delete my account on their server through SSH? My cancellation tickets for the last several days have been ignored. The cPanel license on the VPS has expired meaning not only can't I login to delete my account, it is sending me server failure notifications literally every 2 minutes all day and night. Thanks for any help....
Posted by capacityhost, 04-07-2005, 04:48 PM
iS THERE ANYONE FROM DINIX THAT I CAN CALL TO GET MY STUFF STRAIGHTENED OUT WITHOUT GOING THROUGH WEBHOSTPLUS.... MY ACCOUNT WAS CANCELED IMMEDIATLY BECAUSE I TOLD THEM I NEEDED 48 HOURS TO MOVE MY STUFF OFF THERE SERVERS. this is rediculous ive had it with dinix... go ahead check my domain capacityhost.com yup its down yup its dinix new slogan... "If your down, your with dinix"
Posted by Coach, 04-07-2005, 06:10 PM
Since this thread has turned into just a spat with nothing useful being posted, I see no reason for this to be open any longer. Two weeks and no response from anyone and that might be a hint that it is time to move on and that any data lost is very likely lost forever. Always keep your own local backups even if your host says that make backups for you. This is true even in the case of good hosts. Backups can corrupt and if your host's backups somehow get corrupted, then a local backup might be your only option to restore. If your only copy of a site is on a server somewhere, you're only asking for trouble. *closed*