BurstNET Support - 4/14/2005 - Knowledgebase

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BurstNET Support - 4/14/2005

Posted by bhaputi, 04-14-2005, 09:42 PM
Due to a facilities issue, we had to temporarily remove our staff from our call center. This will cause a delay in support tonight. We will still monitor reboot requests as possible, and will update as soon as we have more information.
Posted by mainarea, 04-14-2005, 10:16 PM
Hope everything is ok there... - Matt
Posted by bhaputi, 04-14-2005, 10:42 PM
Yup, we are fine. Just taking precautions.
Posted by FredTT, 04-14-2005, 11:28 PM
Dan, Do me a favor. Level One Ticket Needed Reboot On Server Call ID 423660 Been on the system for 45 Minutes. Can you please take a look. Fred T
Posted by bhaputi, 04-15-2005, 02:30 AM
Support is back on-site. We thank you for your patience.
Posted by Aussie Bob, 04-15-2005, 06:36 AM
Dan, Just curious was this due to a fire, gas leak or something else? A "facilities issue" does seem rather broad by definition.
Posted by jmweb, 04-17-2005, 08:41 PM
Would be interesting to find out what the reasoning was...
Posted by bhaputi, 04-19-2005, 12:47 AM
One of our AC units vented some freon. As a precaution, I ordered all of our staff out until we could ensure all of it had dissipated. No immediate danger to anyone, but better to be safe than sorry.