iracks down? [Merged]

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Posted by varian, 09-10-2004, 12:26 PM
Hi there, I am a customer of iracks and trying to connect to their network for 3 hours now. I got no answer to my emails, and cannot reach anybody by phone, so does anybody know what is happening? Thank you, Regards, Sebastian Ulbrich varian@gmx.de
Posted by volmasoft, 09-10-2004, 12:46 PM
Down for me, 17:45 GMT. The ip no longer exists for their site so no traceroute or ping avaliable.
Posted by Tas, 09-10-2004, 01:04 PM
Spoke to Adam and he says its a network problem
Posted by Altero, 09-10-2004, 01:53 PM
iracks.com seems to be down.... Anyone know anything?
Posted by varian, 09-10-2004, 01:54 PM
Any information about the expected downtime?
Posted by Tas, 09-10-2004, 01:58 PM
Not yet, I will try and find out
Posted by volmasoft, 09-10-2004, 01:59 PM
I wouldn't suggest staying if their downtime is getting worse.
Posted by varian, 09-10-2004, 02:26 PM
Thank you for your replys. Since today I was very happy with Iracks, no unscheduled downtimes, good support. But today I am left alone, I do not know anything about what is going on. If anybody could find out I would be very happy. Bye, varian
Posted by stock1978, 09-10-2004, 03:24 PM
Hello! Does anybody know what happens with iRacks.com? Today around 15:00 GMT their server goes down and there is still "can not locate domen name" respond. I have my server with them and I am loosing my money! May be there are some of other iRacks customers who know what happens? Please respond! Thanks!
Posted by sirius, 09-10-2004, 03:26 PM
Here is a recent thread from the OUTAGES forum... http://www.webhostingtalk.com/showth...hreadid=319617 Sirius
Posted by stock1978, 09-10-2004, 03:32 PM
Thanks, Sirius! Will look at it.
Posted by stock1978, 09-10-2004, 03:35 PM
I lease a server with iRacks for 4 month for now and there are always problems with downtime... How it can be? I leased a lots of servers around the world, but iRacks is the worst hosting provider if we will talk about downtime %! Also there is no 24/h support at NOC! Thinking about moving to another europe provider! I am not satisfied!
Posted by alpha, 09-10-2004, 03:37 PM
Thanks Sirius.. I merged the two outage threads together.
Posted by Xshare, 09-10-2004, 03:49 PM
Odd, I've been using iRacks for months and months. No downtime until today... but now its down.
Posted by mVPS-Simon, 09-10-2004, 04:40 PM
I have found the connection at iRacks to be fine, there uptime has been very good since the move, lets hope iRacks sort this blip out as soon as possible.
Posted by varian, 09-10-2004, 04:56 PM
I hope too, till today I was very happy with Iracks as I posted before. But if this downtime continues, I am forced to get a new host. My customers are calling nonstop and I do not know what to reply to them. If anyone has some more information about what is happening I would be very glad to hear. bye, varian
Posted by stock1978, 09-11-2004, 03:41 AM
Fuc...! 17 hours of downtime! I loose my money!!! WHO WILL COMPENSATE ME THAT??? TO IRACKS: 1. I am your customer, I have my server 17 hours in down because of you and you even did not contact me with explainations! 2. GO FIX THE PROBLEM !!!!
Posted by robinbalen, 09-11-2004, 04:39 AM
.. doesn't work for me either. This should probably be in the hosts down forum or whatever it's called though
Posted by anon-e-mouse, 09-11-2004, 05:41 AM
It is - now
Posted by Valentino, 09-11-2004, 05:47 AM
Uhm.. I just registred on this forum. Cpanel of iracks is already down for almost 48-hours. Cpanel says the following: "and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment."
Posted by a.harris, 09-11-2004, 05:34 PM
Good Evening. As you may be aware, the iRacks Ltd. network has been offline since around 3:30PM GMT on Friday 10th September. This is due to miss-communication with Fiberring BV, our uplink provider, over a dispute on a recent bandwidth reading. iRacks Ltd. are not willing to pay the demanded sum by Fiberring BV until full evidence is provided by Fiberring BV as to the accumulation of the bandwidth that has apparently been used. We are actively seeking to contact Fiberring BV however, since they terminated the connection, we have been unable to contact the appropriate members of staff. We have contacted clients regarding this matter by telephone, however unfortunately some clients have not been reached. For clients wishing to re-locate their co-located servers. We shall be offering a transfer service to other providers in the Redbus Interhouse datacentre in Amsterdam from Monday 13th September. Please contact me if this should be of interest to you. Should you wish to move to another provider, and wish to purchase your dedicated server; please also contact me. Other than by purchasing your server, your data cannot be made available at this time. As further updates are made available, they will be publicly announced on this forum. Clients may contact me via my temporary email address: ajh_backup@hotmail.com Kind Regards, Adam Harris Managing Director iRacks Ltd.
Posted by volmasoft, 09-11-2004, 05:50 PM
Hmm, blackmail to get you to buy a server just to get your data it seems. Isn't this what ANZ did by making everyone pay an extra month?
Posted by Valentino, 09-11-2004, 05:52 PM
at a.harris What about the cpanel licenses?
Posted by a.harris, 09-11-2004, 06:02 PM
This is not what I said. I am offering to clients that they may purchase the server, and therefore remove it from the datacentre to another company. Should they not wish to, and require data off their server; they will be required to wait until our uplink service is restored.
Posted by volmasoft, 09-11-2004, 06:04 PM
Yes, which basically means you are holding their data hostage. They can't do much without their data. If they need their data they are being forced into buying their server. Also you say this but how do the shared clients get their data? They shouldn't wait for you to deal with a professional company about billing issues. You should be on the phone with them not talking via e-mail. Whats the E.T.A on their accounts coming back online?
Posted by a.harris, 09-11-2004, 06:07 PM
We are not talking via e-mail. We are attempting to contact by phone. We do not host any "shared hosting" clients. We do have a number of "reseller hosting" clients who are responsible for their own data backup outside of the network. We hold backups inside of the network only. We are not holding their data hostage. They do not have to buy the server. It is simply an option. At this moment I cannot provide an ETA as to the re-enabling of our uplinks. As I have stated, I will keep you updated.
Posted by volmasoft, 09-11-2004, 06:09 PM
Right, so no idea when it'll come back up. Re-seller clients can't get their data off or billing information because of issues between you and your uplink provider. Also you're "attempting" to contact by phone. Why attempting? Surely you "are" contacting them via phone as they are a professional company so will have a phone number. Is there no other uplink you can use in the mean time?
Posted by stock1978, 09-11-2004, 06:11 PM
To a.harris: How do you think, when can you restore uplink service? On monday or when?
Posted by a.harris, 09-11-2004, 06:15 PM
Attempting because, although they may be a "professional" company; their telephone options are incredibly bad. By daytime I can speak to a nice lady in Regus who will attempt to put me through to the staff I need to speak to, however almost always fail. By evening, its just a chance as to whether they answer. There is no uplink that can be provisioned at this notice. I would rather you provide constructive comments than try to break down everything I say into words I have not said nor intend to say.
Posted by a.harris, 09-11-2004, 06:16 PM
I expect by the latest Monday. This depends as to whether I get a response from Fiberring tonight or tomorrow.
Posted by Valentino, 09-11-2004, 06:19 PM
I still don't have a answer on my question about the cpanel licenses
Posted by volmasoft, 09-11-2004, 06:20 PM
Ok, So hopefully monday unless they say so tonight or tommorow? Prehaps they might be liable as well if they didn't provide warning. Is there no way re-seller customers can get their data back in the mean time? Why aren't you both agreeing on bandwidth used? Surely the host knows how much they have put through to you so you should already trust them enough. Leased line or calculated via bandwidth used? Cheers.
Posted by a.harris, 09-11-2004, 06:26 PM
Yes This is correct, however #1 priority is to get the uplink up. There is plenty of time for legalities. Reseller of iRacks Hosting? Or client of a Reseller or iRacks Hosting? We know how much we have used. We also know how much passes through the Redbus VLAN. It simply does not match the figure that we have been billed. IP Transit via Ethernet... 95th percentile.
Posted by volmasoft, 09-11-2004, 06:28 PM
So, you don't know how much you've used. Surely if the number 1 priority is getting it online and not legalities with getting money back etc. Why are you worried about the extra billing this month if you can get details and a refund later? Just wondering. Sounds like you're trying your best though. Prehaps you need to get some software to calculate how much bandwith you use in your lan each month.
Posted by BassoProfundo, 09-11-2004, 06:29 PM
This is interesting, particularly in the light of Mr Harris' belated post. My reseller was told that an entire floor in the datacentre was down due to equipment failure. Hmmmmm.
Posted by a.harris, 09-11-2004, 06:32 PM
Because the extra billing is not just a little bit off. It is a long way off. We do calculate everything exactly. From the Redbus VLAN, to the iRacks Edge Switching Level, to the Sub Switching Level and Client Ports. Everything is counted and logged.
Posted by stock1978, 09-11-2004, 06:33 PM
Ok, Adam, hope everything will be fine. Thank you for the comments on this board.
Posted by a.harris, 09-11-2004, 06:34 PM
We have not told anyone this. All equipment is running 100%, there has been no power losses to any equipment in the iRacks suite.
Posted by BassoProfundo, 09-11-2004, 06:40 PM
So, Mr Harris, you didn't comment on this.
Posted by Tas, 09-11-2004, 06:46 PM
Not true Adam, you told me on Friday and also a rep of yours told another customer of mine that it was a network problem, and I quote,' the whole floor is down'. When I called you on Friday you gave no indication of the reasons for the network down, you said you would call back, never happened. I have tried on several occasions to call you on all numbers that I have and not one answer. The 0700 number even gets cut off at the start. Our cPanel license dies on Thursday and the network dies on friday, your eSupport license is also dead. These are all pointing to more than non payment of just a bandwidth provider. Don't bring up things that are not true as I can provide proof to the people on here to what was said and by whom.
Posted by a.harris, 09-11-2004, 06:51 PM
It is correct that I said there was a network problem. This is all that I knew as I was stuck on the motorway heading into London. I did not however say that "the whole floor is down". I said that "the whole network is down." We have disabled our telephone lines until Monday due to the high volume of calls utilising our lines that we need to sort out this issue. cPanel licenses are a different issue and shall be resolved on Monday. eSupport license is not dead.
Posted by Tas, 09-11-2004, 06:58 PM
Do you want a screen shot of your dead esupport, because I have it. The tech whoever one of my clients called said the 'whole floor is down' not you. Never make something up as it always comes back to haunt you and I for one do not want to get into a slanging match on here. I have spent a lot of money with your company and I wish all the best in getting things back online, but I think that after all this I will be moving elsewhere. At least you know who I am
Posted by a.harris, 09-11-2004, 07:03 PM
I am 100% certain esupport is not dead. In fact it is licensed until 5th October 2004 to be precise. You may be using the old link which was /esupport... we now use /support. If I wanted to make something up, I am sure I could have come up with a nice "nothing is wrong... all will be resolved" story. I am trying to get the best results for our clients. We are already arranging movements for clients tonight. I do not want to argue, politics on WHT really don't interest me... it just happens to be a useful place to inform people.
Posted by Tas, 09-11-2004, 07:09 PM
Adam, I have said my peace, I can absolutely confirm that your esupport license is dead. Both my.iracks.com and going the long way through modernbill give the same result. Good luck on getting the network back up, I really hope you do as you were a great company to deal with.
Posted by a.harris, 09-11-2004, 07:15 PM
Thank you for the supportive words. We will try our best
Posted by BassoProfundo, 09-11-2004, 07:23 PM
I think you should read that one again. The final comment was in the past tense. ... and, from what I've seen here, I think you're ideally suited to being a politician.
Posted by Fajita, 09-11-2004, 07:24 PM
All that you are saying is a bunch of ********. You told someone I know that you are having problems with a switch in one of the cabinets.
Posted by a.harris, 09-11-2004, 07:29 PM
I don't know if this is easy enough for you to digest, but that is in no way related to this issue. FYI: Earlier on Friday morning, there was an issue with a switch in one of our cabinets; that was resovled.
Posted by Fajita, 09-11-2004, 07:44 PM
all I can say is this, the diffference in money between what you and Fiberring BV are arguing about, it better be alot, because to cause this much inconvience and to your clients and to make them all lose money is going to come back and bite you. Im sure you will lose plenty of euros.
Posted by D.Cook, 09-11-2004, 07:50 PM
Adam, Im a client of one of YOUR clients, and know from the past when you cpanel licence died from none payment iracks itself has been looking bad. this has topped off the hole thought of your 'company' maybe you need a new finance manager? as it seems your company cannot handel more then 1 bill a year without screwing up. I do accept WHEN your datacenter IS working it is good. BUT you need to sort out all this downtime. Most companys what you host are losing out on money, and im thinking you should do a refund of at least a months payments. this is fair alot of hosts DO refund cash on DOWNTIME. As im sure you will reply to this with some excuse i do not want to know about, i will leave it here. BUT think about the above. also strange how cpanel, Bandwidth, Switch, & Esupport, all die at once....! Last edited by D.Cook; 09-11-2004 at 08:01 PM.
Posted by volmasoft, 09-11-2004, 08:03 PM
Ok, adam make this promise. "you will do your best and your company isn't dying." and show some improvements and they might trust you more? If you want a financial manager i'm good at finances as I already do my own very well and I constantly know the exact figure in my account at all times etc. (i'm just one of those really organised people)
Posted by a.harris, 09-11-2004, 08:06 PM
Fajita: Correct. The disconnection was completed un-expeced however. No notice given at all. One of our dutch staff called up support, expecting a network blip and was told to call back to speak to administration. He spoke to them briefly, and that is the last contact we have had with them. D.Cook: "maybe you need a new finance manager? as it seems your company cannot handel more then 1 bill a year without screwing up." This is without substance nor evidence. I shall ignore it. "BUT you need to sort out all this downtime." Our network uptime was over 99.98% since November 1st 2003 before this event. Power uptime has been 100% since November 1st 2003. These uptimes exclude schedule events. We do credit downtime on a case by case basis. Our SLA only considers power downtime which is at a 100% level. Power has remained constant during this network downtime, which is not covered by the SLA. I do not consider this an excuse. This is simply the fact, should your host wish to put forward a case for a refund; then he/she may do by contacting me at: ajh_backup@hotmail.com
Posted by D.Cook, 09-11-2004, 08:09 PM
Downtime is downtime. it doesnt matter if its your bandwidth supplyer or your power. it IS downtime! Well maybe they should review there refunds. or is this to save you money? maybe you have a backup generater so you never give refunds? [/QUOTE] Im sure he/she will be contacting you
Posted by Fajita, 09-11-2004, 08:10 PM
then tell us how much the dispute is over. then tell us if its worth it.
Posted by volmasoft, 09-11-2004, 08:11 PM
Adam I must agree downtime is downtime. You cannot prove that your power is 100% that I know about. Also customers can't prove the power went offline. Do scheduled events also include re-setting the server (power loss) due to a network outage? Thanks What about me and being your financial manager.
Posted by volmasoft, 09-11-2004, 08:13 PM
Fajita he doesn't have to say, especially on a public forum. Would you divulge this information about your credit card for instance?
Posted by Fajita, 09-11-2004, 08:14 PM
i think we have the right and we deserve to know why the 3 days of downtime?, over how much money? is it hundreds of euros or thousands of euros?
Posted by volmasoft, 09-11-2004, 08:18 PM
Fajita, why are you dealing in euros? The datacentre is in the US so surely this would be in dollars. Next, You say you have the right to know but I personally don't think you do, he obviously believes it's enough to make an arguement over. I'm sure you would if you were in the same situation.
Posted by Fajita, 09-11-2004, 08:20 PM
the datacenter is in the UK not the US
Posted by D.Cook, 09-11-2004, 08:22 PM
Wrong and wrong. its in amsterdam!
Posted by a.harris, 09-11-2004, 08:22 PM
Fajita, I am afraid that is confidential... But it was around 250-300% of what we were expecting. I am not going to mention figures, just looked what happened when someone mentioned figures with AGN. iRacks will not divulge such details and therefore no figure found should be deemed valid. volmasoft. I agree there is that argument, however they do have to be defined seperately. When services return, customers will notice no loss in server uptime. A schedule event is defined as an event arranged by either iRacks or the client in advance. This does therefore include a client requesting a server reboot. We recently replaced our finance director. So I am afraid this position is taken The datacentre is in Amsterdam, The Netherlands (Europe). We do indeed deal in Euros.
Posted by Fajita, 09-11-2004, 08:23 PM
I was half right LOL
Posted by D.Cook, 09-11-2004, 08:31 PM
You know windows include's a calculator Some questions for you adam.. 1) When servers return. will cpanel be back? 2) Will emails be queued or will all be lost? 3) Will clients get notice of future events? as im sure you knew about this before it happend 4) As you said above you will not say figgers, then lets put it another way... are iracks in dept?
Posted by a.harris, 09-11-2004, 08:51 PM
1) Sunday/Monday if all goes well with Fiberring 2) All send until Friday and not picked up will be queued. Since then will probably still be retrying, I beleive most mail servers will keep trying to deliver for up to 4 days. The person sending the email will be notified that you have not received it though if it does not reach the server. 3) We did not know this was going to happen. otherwise we would have told you. We have recently been coping with the Paysystems incident and know exactly how it feels to be dragged along as if nothing is happening, until it happens and it takes a week to be informed as to the truth behind the issue. 4) No. This month is difficult however as we remain to be owed money from Paysystems and will not receive cheques from our new credit card processor for another 2-3 weeks at least. The company is in a profitable state at this time. I am now going to grab some sleep. Good Night.
Posted by D.Cook, 09-11-2004, 08:55 PM
Thanks for replying adam. good night, hope this is all over with soon. Regards Darren Cook GenieTexter
Posted by Altero, 09-12-2004, 03:53 AM
Can anyone confirm co-location service by Iracks over in Europe is not working (or about to resume)? Or what is happening with the co-location customers. There is discussion on webhostingtalk.nl, but our Dutch isn't good enough, I think!
Posted by a.harris, 09-12-2004, 06:23 AM
An Update: We are currently in talks with another upstream which can be available this afternoon. Details to follow.
Posted by volmasoft, 09-12-2004, 06:37 AM
I did suggest this possible change of upstream.
Posted by norvo, 09-12-2004, 07:53 AM
Dear Adam, First of all, you need to think of your customers. That means, when you have such a incident and your phones are going all the time with questions, you put some extra phones down and maybe some extra people. You do NOT disconnect yourself from your customers. Especially not if you are offline for over 46,5 hours and still counting ... No information leeds to mis-information, which leads to unsatisfied customers and thereby to customer-loss. For the last couple of days I have been trying to contact you through several means. This includes that Redbus themselves where unable to contact you. Since you where completely unreachable by phone or email (and I did not know that you would post in this forum until last night) I found myself unable to explain my offline-status to my customers. Since you have shown in this weekend that I can not trust iRacks to be available for answers when something really goes wrong (no matter why or what goes wrong), and I need to know these things so I can tell my customers something, I am sorry to tell you that I will be looking for another provider. Please provide me with a list of companies that are also housed at Redbus, next to iRacks and TransIP, so I can take a look at their websites and prices. One more thing, before I forget, I hope you know that I am expecting a refund. iRacks has cost me a lot in reputation. But we will get to that after the connection has been restored.
Posted by a.harris, 09-12-2004, 08:00 AM
norvo please email iracks@gmail.com where your personal case can be discuseed. An update: We have finalised the contractual arrangements with a new ISP. Customers may contact support via: iracks@gmail.com Where you will be assigned new IP address space. Once the connection is realised, all customers will be contacted via email.
Posted by a.harris, 09-12-2004, 08:05 AM
Telephone support will be available again via our standard switchboard number (you will be put straight through to support rather than greeted with options): +44 7005 981 982 Lines will open in 25minutes, 13:30 BST.
Posted by OniS, 09-12-2004, 09:54 AM
I can't help but totally agree with Norvo. While complaining that fiberring isnt reachable you plug out your telephone lines. The whole purpose of existence for a emergency support line is that it gives support in case of emergency! Now my clients are usually very easy, since i deliver a good service. This weekend however i lost all credibility (that i build up in four years time) simply because i couldnt give them a straight answer. If you had told me all you have said on this forum earlier, i might have been able to salvage the situation. All this is really costing me money, but even worse it is costing me trust. You are forcing me to move my server to another colocater. Since it is bad enough that my server has been offline for over 48 hours now, the way you handled it is even worse. I cant count the number of ways i have tried to reach you, and you didnt even try reaching me. Unprofessional if you ask me. I expect atleast a full month's refund + compensation of the cost I now have to make to place my server elsewhere. Filidor Wiese Oni Studio Last edited by OniS; 09-12-2004 at 10:00 AM.
Posted by a.harris, 09-12-2004, 09:57 AM
As has already been mentioned many times. Please contact iracks@gmail.com to come to an individual solution. This is not a support forum for iRacks.
Posted by OniS, 09-12-2004, 10:11 AM
so now you're disconnecting this line of communication also?
Posted by a.harris, 09-12-2004, 10:16 AM
Huh? I am simply stating that to discuss your requirements, please contact us via our official means. That can be email: iracks@gmail.com or Telephone: +44 7005 981 982 There are staff at hand ready to assist you. This forum is not an official channel for support or communication. It seems you are trying to make what is already a difficult situation, harder for us to resolve
Posted by norvo, 09-12-2004, 10:19 AM
I am sorry but the support forum of iRacks is down, and this is an webhosting disussion forum.
Posted by a.harris, 09-12-2004, 10:22 AM
Yes a webhosting discussion forum. Not an iRacks support forum. Should you wish to have support from iRacks, please contact us via our official means. I doubt other members of this forum can officially support you with server. What exactly is the problem with emailing or calling us?
Posted by OniS, 09-12-2004, 10:42 AM
Good question, I wondered that myself this weekend. But seriously, i posted it here cause i read all the other posts about the Iracks downtime and i just wanted to contribute my opinion. I have sent you my post per email aswell.
Posted by a.harris, 09-12-2004, 10:47 AM
Oh the irony Thank you OniS. I trust it will be dealt with in a speedy manor.
Posted by volmasoft, 09-12-2004, 10:55 AM
OniS report back please.
Posted by OniS, 09-12-2004, 11:02 AM
Present
Posted by volmasoft, 09-12-2004, 11:03 AM
No I mean report back on what happens.
Posted by OniS, 09-12-2004, 11:04 AM
hahaha, silly me
Posted by a.harris, 09-12-2004, 11:09 AM
Another update: The line is currently being realised (ETA 30-45mins). We shall then setup the old IP ranges as an internal network so that we can remotely change client IPs rather than manually doing each server on location. Colocation clients that wish to modify their own IP address will also be given this opportunity via an SSH gateway.
Posted by D.Cook, 09-12-2004, 11:46 AM
adam, does this mean the servers are back today?
Posted by dcmb, 09-12-2004, 12:25 PM
I can't speak on behalf of Adam but what I can say is that I know Adam is working extremely hard to get everything online asap. I would therefore imagine that servers will be back online soon (hopefully mine too!).
Posted by Fajita, 09-12-2004, 12:25 PM
finnally, some light at the end of the tunnel.
Posted by a.harris, 09-12-2004, 12:37 PM
Update: The new network is running and we have access to all servers remotely on their old IPs. It is now just a process of changing everyones IPs.
Posted by norvo, 09-12-2004, 12:44 PM
good to hear, once you send us the login information and new ipaddresses we can start changing them
Posted by ZB-JOHAN, 09-12-2004, 02:05 PM
We also deal with Leaseweb and Fiberring and found them very cooperational with dealing with disputes in billing. We are a non for profit organisation that also has room in Redbus and a uplink to Leaseweb. Also we were once in a situation that payment was not booked over in time, we got a rapport from their administration and a call about this issue. Also they declared that if the problem stays like that they will terminate the connection after 14 days. I cannot believe that Iracks did not got any call or Email at all from them. Also in the past there where issues with non payment to Colinks/Linkup and Iracks had to move out and had downtime as well, Adam promised to keep us informed about the "lawsuit" but he never came back with any information. Seems Iracks has serieus liquidity problem, even *if* the bandwith would be calculated 3 times more it is still not a lot of money to pay. Lets say it is 4000 - 8000 euro this should not be a problem at all for a healthy company to pay. We, a simple foundation, would pay this with a smile on our face. Your company should be able to do the same.
Posted by Focus2, 09-12-2004, 03:49 PM
Can we get an update on this Adam?
Posted by a.harris, 09-12-2004, 04:15 PM
Around 40% of customers have been transferred. We are working non-stop on this.
Posted by mVPS-Simon, 09-12-2004, 04:40 PM
If adam says he has problems getting hold of con zwinkle or the billing department (i have previous experiance trying to reach the right people at fiberring and never having my calls returned) then i belive him, i have past experiance with adam and with fiberring In regards to your statement about having to move from colinks etc, there was a lot more involved then any alledged non payment, i would kindly suggest that if you want to speculate on what happened then please mark it as so in your thread, instead of making it sound like fact. I'm not sure where you coming from with the bandwidth paragraph, but i don't know about your company, but most dedi / colo companies run on tight profit margins, any serious company, would, like iRacks run there own bandwidth graphs at router, and with checks on the levels every couple of days would be able to set aside funding for that purpose, but how do you pay something, when your on a tight profit margin that comes in 3 x more then your graphs show and what you have budgeted for ? In all honesty, i don't think this iracks bashing is doing noone any favours, we should just let them get on with the work at hand, instead of answering posts like that.
Posted by Fajita, 09-12-2004, 05:18 PM
my server is still not online.
Posted by volmasoft, 09-12-2004, 05:20 PM
Fajita as he said only 40% are.
Posted by interface, 09-12-2004, 05:28 PM
A suggestion would be to open the forum at forum.iracks.com. That might be a nice firstline help feature. In combination ofcourse with a notice on the homepage. Sincerely yours, a disappointed customer of a customer of Iracks. Pj
Posted by Fajita, 09-12-2004, 05:31 PM
I see he got his site back online. thats a start at least
Posted by a.harris, 09-12-2004, 05:34 PM
If your server has not returned, please contact us at iracks@gmail.com. Your server can then be reconfigured immediately. We have done all servers that we have root access to and notified their owners.
Posted by packetspeed, 09-12-2004, 05:34 PM
Funny; Iracks is returning to Linkup/Colinks...
Posted by Altero, 09-12-2004, 06:04 PM
From Adam's posts, you would imagine that iracks.com would again be disponible by now - but it comes still not found.... so mayb things are not so simpel?
Posted by dcmb, 09-12-2004, 08:04 PM
As Adam noted, IPs have changed. Therefore there will be inevitable delays as the DNS propagates. I've had my server IPs changed and I have already noticed several domains start working (mail is flooding in from our secondary MX!). I'd like to extend my thanks to iRacks and particularly Adam. He has worked tirelessly throughout the entire weekend to bring everything back online and by the look of it he has done a grand job. I'm confident iRacks are back and will be dependable as ever (don't forget, before Friday they had very little downtime). Just my thoughts, anyway. Hope everything is back online shortly for everyone else too. Cheers, MB
Posted by varian, 09-12-2004, 08:21 PM
I would be glad if I could say the same. I still got NOT a single response to all my emails, calls from iracks.... And my server is still NOT available...
Posted by interface, 09-12-2004, 09:43 PM
I would like to say the same. However the forum on iracks isn't even working. I have a difficult time to explain this situation to my customers. As I am a customer of a customer of Iracks, I am thinking about the lenght of the chain. Maybe it's to long. As I read previous posts I really have to agree with the notion that a problem of 3 times bandwith should not have been a problem of your customers mr. Harris. Those things are solved invisible. Do not expect any mercy of your customers. The chain works upwards. Instead be angry with your provider. Turn the other cheek (to your customers). I really got angry when you told one of your customers not to use this forum. As if your own forum at iracks.com is working. (A first line of communication if you ask me) Furthermore I found the following on your FAQ: Q. What are iRacks' network connections and how is this distributed to the servers A. We have 2 Active GigE (2000MBit F/D) to FiberRing with a 3rd FailOver (1000MBit F/D). There are also 3 backup lines ready that can be activated within 30 minutes. Are all backuplines placed with FiberRing too? If so that would be a really bad backup strategy. As is mine, but I have no choice. This situation has left many in embarrisment. In The Netherlands we have a saying roughly translated as: confidence comes by foot, but goes by horse. Regards anyway, Pj
Posted by norvo, 09-13-2004, 03:22 AM
I am online again, but it took me a nightly trip to Amsterdam to reconfigure my server. Thou I must say that Adam worked hard in getting me the necessary ip-information before I left to Amsterdam. And I thank him for that. Nonetheless interface has an important point, especially if you look at how the chain works.
Posted by a.harris, 09-13-2004, 03:44 AM
Dear varian, We do not appear to have any emails from you at the address: iracks@gmail.com. I also cannot find any inbound calls that have not been answered since 1:30PM yesterday till 10:00PM when the lines closed. The lines are now open again should you wish to call: +44 7005 981 982
Posted by varian, 09-13-2004, 06:59 AM
Wrote you an email to your contact posted here, you answered it this morning. Now everything seems to get back to "normal", my server is online again.
Posted by ZB-JOHAN, 09-13-2004, 10:03 AM
All this got me very confused and worried for the existence of Iracks in the future. Also clients will have to consider my words very carefully if they have any business depending on their servers with Iracks. Iracks had a dispute with Colinks/Linkup and told us on this forum that this would lead surely to a court case. Now they have a dispute with Fiberring, their new provider and told us here they will solve the dispute sunday evening or monday. Instead of solving the dispute they return to Colinks/Linkup where they supposed to have a court case against. It is my impression that this court case never happened. So this would imply that Adam lied in the first place with his fancy article stating that there would be such a court case. I want to reply on Lorentsens statements as well: "but i don't know about your company, but most dedi / colo companies run on tight profit margins" Most SERIOUS companies have financial reserves. We are a foundation and have those financial reserves as well as meanings of getting capital quicky as needed. "any serious company, would, like iRacks" Sorry, but i think if Iracks have no financial reserves at all, i would hardly be able to call it a serious company. "but how do you pay something, when your on a tight profit margin that comes in 3 x more then your graphs show and what you have budgeted for" We talk about a maximum of 8000 euro here. If you do not have such reserves then why you are in business? The facts are quite clear.......
Posted by OniS, 09-13-2004, 10:42 AM
Adam, Thanks indeed for rapidly getting us these new ips. Could you please reply to this part of interface's post : Seems like a valid question to me. What happend to your these 3 (!) backup lines?? Filidor Wiese Oni Studio
Posted by Martin-D, 09-13-2004, 12:03 PM
Is this supposed to be a bashing exercise or are we here to resolve a problem with service provision? Additionaly, ZB-JOHAN, are you actually a customer of iRacks or are you just putting in your pennies worth? Can I just say, I feel sorry for the position that iRacks and Adam find themselves in. No-one likes disrupting a service they provide to their customers. I've been with iRacks for quite a while now and I've always found them incredibly reliable. A few instances of support delays but all in all, a good service. I too, am angered by the problems over the weekend but there is little I can do to resolve this. I can satisfy myself knowing that iRacks are doing all they can to resolve the issue and get customers back online as soon as possible. Whatever financial problems they may or may not have, are not my concern. I'm more interested in having a good service I can pass onto my customers, which, since I joined, I have had. Stop the flaming, that's not what this board is for.
Posted by mVPS-Simon, 09-13-2004, 12:57 PM
ZB-JOHAN you raise soom good points, but unfortuantly not everything in life is black and white, and if you run a business with that attitude, then your missing the colour that is available to. I can't comment on your statement on iRacks financial situtation, and in all honesty I couldn't care less, as your views are speculation, not fact. In regards to the past incidences with colinks, there maybe other factors involved there ? do you tell your clients everything about your business ? maybe, seeing as you seem to like taking a bash at iRacks, you would like to ask adam to show his books and his profit margins and maybe his client list ? you seem to be taking this all personally, are you a client of iRacks ? or are you just in this to have a bash at some one ? I look forward to your replies........
Posted by interface, 09-13-2004, 01:07 PM
Alas the financial problems became our concern this weekend. Flaming is partly what this board is for. To get mr. Harris to feel the seriousness by venting our anger. Some valid answers to my questions might temper me. But those are being ingnored. The most sound strategy to go bust is not working on your informationflow towards the customers. I rest my case. I wish you all the best with reinventing management laws. Pj
Posted by ZB-JOHAN, 09-14-2004, 08:16 AM
Yes i was affected by the downtime of Iracks since some of our customers rely on Iracks to handle their backups and / or backup services. We had to find for them a fast and reliable new solution, wich brought my attention to the Iracks matter. If you are not interested in the financial status of your provider, but only in the service you get, you must take a nice look at another thread called Angelnetworkz. I advise Iracks customers to make daily backups and to have alternative provider available. I also advise Colocation clients to leave asap. Why you ask me? Simple, if they are indeed in debt, there will be some day that the room will be locked for all people and equiptment cannot be moved in or out of the room in that case. I just wondered why Iracks returns to Colinks, after they had such a big dispute with them. Whatever the issues where, we were not informed about them like Adam promised he would do. I am also sure Fibberring does not close down services because of a simple dispute, they close down services because some months were left unpaid. What about the earlier mentioned backup lines?
Posted by pvanmeter, 09-14-2004, 09:03 AM
The purpose of WHT is to get truthful information to the WHT community. If a provider posts untruths, it is not bashing for the members to point out those untruths. It is common for people caught telling untruths to want to blame those who caught them telling untruths for their problems. See: Any AN thread. When a carrier has a "financial outage" it can, and usually does, cause financial problems when people find out about it. Especially when those problems cause an outage. If they couldnt pay their bills when everyone was with them, how are they going to be able to pay them when they lose a few customers? This is the second most important question to ask yourself when your provider is having difficulty. The most important is: If there is a financial issue, will the provider: A: Give me warning so I can make other plans before I am affected, or, B: Not tell me so I have to stay with them at least long enough to get my data back." I dont know these guys so I dont know how they would answer. If it is A then it may be alright to stay. Maybe it is a "glitch" that is only going to be a bump in the road. Maybe this new carrier is better about not shutting people off. Dont know. Did you get warning this time? If the answer is B and you dont leave, you might as well start working on your "Please help, my provider........" thread for the day they take you down for good. If you see the warning signs but choose not to act you are not a victim. There is no one to blame but yourself.
Posted by ZB-JOHAN, 09-14-2004, 09:59 AM
I agree with above stated. Also it is not a glitch, this happened TWICE already. Both time Adam pointed out it is entirely not Iracks fault and there was nothing Iracks could do. Also Adam told us Iracks would find justice trough a court case. Now months later there appear to be no court case and Adam/Iracks returns to Colinks/Linkup once again, the firm they should have a court case against. Customers where left in the cold twice, both times it seems they tell lies to their customers. Customers that decide not to leave right NOW are indeed not victims.... Iracks can comment on this seriously.... if they want. In this thread please and not like they do now directly to customers, telling their sweet little lies again
Posted by a.harris, 09-14-2004, 10:16 AM
ZB-JOHAN, I do not appreciate you calling me a liar. This is quite derogatory and very untrue. I am intrueged to hear what you actually want me to say as you seem to think you have a far greater understanding of the situation than iRacks Ltd. or myself. Alternatively you can let me get on with my work. To put it simply over the iRacks/Colinks situation. We did look at taking them to court, however Colinks began co-operating shortly after our move and have since acted in a far more professional manner. Regarding the backup lines. The failovers were connected to Fiberring, and hence were down. The backup lines were cold, however laid to the Redbus meet-me room. These lines were picked up by Linkup on Sunday to provide us with our current internet access. Having these lines already available meant we were able to get a connection up far faster than we would have been able to and hence valued the purpose of them.
Posted by ZB-JOHAN, 09-14-2004, 10:31 AM
As far as we can see from this side you are provided with your own AS number and IP ranges from Fiberring. This would make you independant for a small amount of the Fiberring connection. Why you need to renumber? if only a misunderstanding of reading of the graphics would be the case, then why renumber all servers? Also, i was aware of the better understanding between you and Linkup/Colinks, therefore you were selling them Cpanel licenses, what about this issue with licenses? is the non payment of licenses solved ? or is this also a big mistake of Cpanel to deactivate your licenses for the second time as well? Please admit Adam, you have serious problems with paying the bills. Admit it and find a partner here that might be able to back you up a little. We know how fiberring works, also we know that they do not disconnect in a day after you were unable to pay a bill, they disconnect after warnings and after a period of time. Also you failed badly to let us know on the forum that your relation with Colinks/Linkup is better already, maybe you can now pay your clients and ex clients the promised payback of fees? You promised them to return the money you would surely be able to claim from Linkup/Colinks in a court case, so i guess you got this money and refunded your clients already? Do not hide behind lies mr. Harris, they come and haunt you everytime.
Posted by a.harris, 09-14-2004, 10:59 AM
Will you stop calling me a liar? You expect me to answer your questions, but you continue to insult me. Can you at least show some basic discipline and respect for other people, if not the company. No we used the Fiberring AS-LEASEWEB. The IPs they provided were non-transferable. No this is a mistake of iRacks and is currently being resolved. Yes, in the past we have received notice... and hence been informed in good time. This time however, the invoice was not due yet and we were simply disputing the amount. Clients received free credit for their downtime plus extra. As I have already stated, we did not take the case to court. I quote from the original press release: This case was dropped following the co-operation of Colinks. The number of clients on 12-month contracts at the time was neglegible. It would have meant a lot of time and effort would have been put into settling the case rather than moving the company forward with our clients.
Posted by ZB-JOHAN, 09-14-2004, 11:13 AM
But ofcourse you provided the existing 12 month contract clients with a full year free service right?
Posted by a.harris, 09-14-2004, 11:20 AM
Clients that were on 12-month contracts were compensated on a case-by-case basis having discussed the options with the client. This was all resolved in the month of November 2003.
Posted by ZB-JOHAN, 09-14-2004, 11:41 AM
Adam Harris: i speak for some of your clients. Are you willing to give a personal, written and signed guarantee that such issues will not come forward in the future again? Also, in the way that you are not hidding behind your Ltd. Legal status ? so that you are personal liable for damages occured for any financial loss because of non-payment of Iracks Ltd. to their suppliers? If so, you would regain many people their trust. If not, then we know what game is played here.
Posted by a.harris, 09-14-2004, 11:53 AM
I don't think anyone can say this. Of course if we take out the extremeties of such as statement, then yes I will put my personal guarantee that such "un-forseen" issues will occur in the future. The whole point of being a Limited (Liability Company) is that personally I cannot be held responsible for damages. The company also holds limited liability for damages as explained in our contractual agreement with clients. There is no game being played, but for obvious reasons my staff and myself have to be protected for events caused by the company. The company must also protect itself due to the nature of the business and unpredicatability of trends. That is the whole point of laying down such information in a contract prior to a client applying for services
Posted by stock1978, 09-15-2004, 02:42 AM
Hello... May be I am mistaken but is iRacks in down again? Now is a 7:42 GMT, 09-15-2004
Posted by Host3000, 09-15-2004, 02:58 AM
Not here (the website I mean) Edit: ---> Looks fine
Posted by stock1978, 09-15-2004, 03:00 AM
To Host3000 Does it mean that you can open iracks.com website in your browser? As for me I can not open their corporate website, also I can not login on my server by FTP and pages from my server also doesn't open ((
Posted by Host3000, 09-15-2004, 03:05 AM
Yep
Posted by Host3000, 09-15-2004, 03:07 AM
Perhaps a delayed dns problem. Try to post a trace to iracks.com .
Posted by stock1978, 09-15-2004, 03:53 AM
Traceroute to www.iracks.com [83.98.148.2] With maximal hops of 30: 1 * * * Connection timed out. 2 142 ms 131 ms 138 ms sb34.p1.dp-1.myprovider.com [XXX.XXX.67.49] 3 129 ms 145 ms 131 ms sb27.p1.core.myprovider.com [XXX.XXX.71.137] 4 135 ms 138 ms 140 ms XXX.XXX.175.30 5 150 ms 146 ms 144 ms gate-227ats-atm4-1-0-10.myprovider.com [XXX.XXX.160.37] 6 146 ms 136 ms 147 ms fe100m.myprovider.com [XXX.XXX.160.18] 7 149 ms 140 ms 158 ms 193.232.248.119 8 222 ms 212 ms 207 ms 80.77.105.157 9 198 ms 202 ms 198 ms sl-bb21-sto-8-0.sprintlink.net [80.77.96.41] 10 245 ms 245 ms 239 ms sl-bb21-cop-12-0.sprintlink.net [213.206.129.33] 11 266 ms 268 ms 249 ms sl-bb20-lon-14-0.sprintlink.net [213.206.129.37] 12 388 ms 374 ms 365 ms sl-bb22-lon-14-0.sprintlink.net [213.206.128.53] 13 240 ms 248 ms 240 ms sl-gw23-lon-14-0.sprintlink.net [213.206.128.61] 14 259 ms 244 ms 250 ms sle-intercom-1-0.sprintlink.net [213.206.157.10] 15 253 ms 247 ms 267 ms PO9-0.Lon-Kie-core-1.interoute.net [212.23.41.33 ] 16 413 ms 466 ms 406 ms PO9-1.Ams-Koo-core-2.interoute.net [212.23.41.15 3] 17 259 ms 240 ms 242 ms PO6-0.Ams-Koo-access-2.interoute.net [212.23.41. 146] 18 468 ms 380 ms 375 ms 212.23.59.250 19 * * * Connection timed out. 20 * * * Connection timed out. 21 * * * Connection timed out. 22 * * * Connection timed out. 23 * * * Connection timed out. 24 * * * Connection timed out. 25 * * * Connection timed out. 26 * * * Connection timed out. 27 * * * Connection timed out. 28 * * * Connection timed out. 29 * * * Connection timed out. 30 * * * Connection timed out. Here it is.
Posted by stock1978, 09-15-2004, 03:59 AM
may be you are right... I think this is a delayed dns problem, because I can open iracks by IP address, so everuthing is OKay. Sorry for mesunderstanding.
Posted by anon-e-mouse, 09-15-2004, 04:03 AM
I was able to get through with tracert, but it hiccuped on one hop. 12 288 ms 288 ms 275 ms i-2-0.dal-core01.net.reach.com [202.84.143.66] 13 316 ms 302 ms 302 ms i-10-0.chi-core01.net.reach.com [202.84.143.69] 14 330 ms 329 ms 316 ms 202.84.249.134 15 398 ms 412 ms 398 ms i-10-0.ldn-core01.net.reach.com [202.84.144.18] 16 384 ms 399 ms 384 ms ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54] 17 439 ms 426 ms 439 ms ldn-s2-rou-1001.UK.eurorings.net [134.222.231.61 ] 18 426 ms 425 ms 426 ms obl-rou-1003.NL.eurorings.net [134.222.230.145] 19 426 ms 425 ms 426 ms ledn-rou-1001.NL.eurorings.net [134.222.229.237] 20 412 ms 412 ms 412 ms asd-s4-rou-1001.NL.eurorings.net [134.222.230.21 0] 21 * * * Request timed out. 22 412 ms 412 ms 426 ms ge-0-2-0-500.m20-1.as25232.net [213.247.40.138] 23 439 ms 453 ms 440 ms 62.41.26.225 24 440 ms 425 ms 440 ms 83.98.148.2
Posted by stock1978, 09-15-2004, 10:29 AM
Hello again... It seems down for me now. I was working with my server all day and now it seems disconnected again. Also can not open iracks.com Please respond - does it mean that only I have that problem or you can not access it too?
Posted by stock1978, 09-15-2004, 10:47 AM
sorry already up... i think that is my provider problems.. sorry again.
Posted by Fajita, 09-15-2004, 11:39 AM
yes there down again.
Posted by dbfury, 09-15-2004, 07:13 PM
My server is still down! What are you doing Iracks?
Posted by a.harris, 09-15-2004, 07:15 PM

Posted by Altero, 09-17-2004, 01:22 PM
I'm afraid that we still have not had any advice of our (ADS co-located) server having been re-configured with the new IP addresses, despite emailing iracks@gmail.com (no reply) and trying to contact Iracks by phone (nobody picks up) - Adam, if you see this, could you say what's happening, please? (Daniel).
Posted by a.harris, 09-17-2004, 01:46 PM
Sorry about that Daniel. Chris is looking into it now for you.
Posted by Altero, 09-18-2004, 05:43 AM
Iracks are trying today to get our co-located ADS server re-connected after the network outage, so we are very happy that Adam's company is on the case! Daniel.
Posted by [TMF]Death, 09-18-2004, 01:44 PM
Could someone take a look at the support tickets at iRacks? I've made several attempts now and I'm being ignored. If someone can give me the name of a similar NL dedicated server provider I'm moving on Monday morning.
Posted by norvo, 09-18-2004, 02:03 PM
I got hold of a list of providers located at Redbus. Here it is: ProServe Leaseweb Netnation europe Reasonnet(hostlab) Transip (My experience is that this company also has a problem with the idea of customer = king) Trueserver IS (interned services) Cybercomm Cambrium Eweka Cysonet Managed Hosting EasyDedicated Internet Online (I do not recommend this last one) You might want to check each name on the Dutch and this Webhostingtalk forum. I am thinking of moving to ProServe. If anyone has negative information about ProServe, please let me know. Hope this helps.
Posted by [TMF]Death, 09-19-2004, 04:59 AM
I now have a response :-) Looks like things are on the way back to normality... I'll stick where I am for now I think.
Posted by dbfury, 09-20-2004, 05:45 AM
Hi I have contacted iracks@gmail.com and my server is still not back. What are you doing? Last edited by dbfury; 09-20-2004 at 05:52 AM.
Posted by dbfury, 09-20-2004, 05:49 AM
Seems my server is back at another ip! I received an email from cpanel server, that told me that there is an error on my server with dns, and that the ip should be XXX. So I know the new ip of my server but iracks has still not replied me! But there is a problem that when I go to cpanel: Invalid License File
Posted by Altero, 09-20-2004, 10:16 AM
Iracks promise me via iracks@gmail.com that they are looking to re-connect our co-located ADS server, as well. It was working before their network problems last week, but since then there is no connection. So we are waiting hopefully to see what happens. We'll keep you informed! Daniel.
Posted by a.harris, 09-21-2004, 06:46 PM
Your server appeared to have been restored immediately following your email on the 17th September. Your new IP was included in the confirmation of your restoration of service. We cannot find any further emails or tickets from yourself since this date. However, the post dates on this forum suggest you may still be having issues. Please contact support@iracks.com for a speedy resolution.
Posted by a.harris, 09-21-2004, 06:48 PM
I have requested further details from the technicians as I cannot find any updates in our systems. I will contact you by telephone in the morning to confirm a resolution to your issue(s).
Posted by Altero, 09-22-2004, 06:58 AM
Adam: Excellent news: look forward to the resolution. Incidentally, I tried the new IP address you allocated for our ADS co-located server at Iracks in my browser a couple of hours back, but still no response. Daniel.
Posted by Altero, 09-24-2004, 09:22 AM
Adam: I've been waiting and waiting, but still no contact from Iracks about getting my ADS co-located server at Iracks Amsterdam back connected online after your network outage and IP addresses change. No phone call, no email.... it's looking like a sad story! Daniel (ADS).
Posted by Altero, 09-28-2004, 03:33 AM
Anybody know if this thread is monitored by Iracks Support - I'm getting no response from them about our server (down for a couple of WEEKS now), on any channel - phone, email, this forum. I can see that there are thousands of views of the thread by other users - but nothing heard from Iracks. Anybody know anything, please?
Posted by a.harris, 09-28-2004, 02:38 PM
Daniel, Am calling you now to get an update.
Posted by Tas, 09-29-2004, 04:04 PM
How about my refund you promised on Sunday Adam, 4 emails and no response.
Posted by Altero, 09-30-2004, 10:49 AM
Hi to all. Adam was looking to sort out our ADS co-located Iracks server connection at the datacentre yesterday evening, so we have a little feeling of hope that we may be back in business soon! Will keep you informed if it comes up. Daniel.
Posted by Altero, 09-30-2004, 01:20 PM
Congratulations to the Iracks team: we're seeing progress - our ADS co-located server is connected again, at least on the main IP... so we have a basis to expand the configuration! Daniel.
Posted by Tas, 10-02-2004, 10:27 PM
I have now had it with Adam and all the rubbish that he talks, first thing Monday morning I have instructed legal proceedings against him and his company. See you in court Adam...........
Posted by a.harris, 10-03-2004, 03:22 AM
Excuse me Tas? I am now back from Amsterdam, and actually have time to read and deal with emails. I will catch up with any refunds and/or credits that are required over the next 24 hours. Can you tell me on what date you sent the email (and time if possible) and to which email address. I can then deal with it far quicker. As per the brief reason for Altero's extended downtime, as I am sure a lot of you are interested. There was a hidden firewall on the machine causing problems. We do not support windows servers officially (this is a colocated machine, however). We hired a Windows Technician to look at the machine on behalf of Altero, and he resolved the issue.
Posted by 4alive, 10-23-2004, 01:56 PM
Last edited by 4alive; 10-23-2004 at 02:09 PM.
Posted by mVPS-Simon, 10-23-2004, 02:04 PM
Alex, If your looking for support from iRacks Ltd, you should really use there own support route. You can submit a ticket @ there site or you could always try to email support@iracks.com Regards
Posted by Fajita, 04-22-2005, 11:51 PM
theyve been down again april 22 for 11 hours and counting now. no explanation , nothing.
Posted by limitis, 04-23-2005, 08:17 AM
Sorry, but does that really suprise you? it does not suprise me. Iracks moved provider two times already due to non payment, got cancelled few times all control panel licenses for the reason "non payment" Even if they manage to continue for a while, eventually in the Netherlands the court will put them out of business effectively on behalf of people who require their bills been paid. Where there is smoke, there might be fire. Iracks is smoking frequently and still no one seem to run away. If you stay, or even join, then i guess it is your own fault if this happens once again.
Posted by OniS, 04-23-2005, 08:24 AM
They're down AGAIN?!?! Im so glad i moved my server to another co-locator. This new downtime surely would have ruined me. I wonder where the backup lines dissapeared to this time Last edited by OniS; 04-23-2005 at 08:28 AM.
Posted by Fajita, 04-23-2005, 12:16 PM
there still down almost 24 hours now.
Posted by shuyg, 04-24-2005, 05:01 PM
Adam: Forgot to pay your bill again? Last edited by shuyg; 04-24-2005 at 05:05 PM.
Posted by limitis, 04-25-2005, 07:26 AM
Yes and hopped host again, ofcourse was all suppliers fault like usually etc etc. 4 portch1.core01.ams03.atlas.cogentco.com (195.69.144.124) 7.550 ms 7.569 ms 7.425 ms 5 Redbus.demarc.cogentco.com (130.117.16.114) 1.694 ms 1.777 ms 1.519 ms 6 82.199.92.66 (82.199.92.66) 2.088 ms 2.053 ms 2.104 ms Cogent this time i wonder when Iracks will be really finished. Our little European Angelnetworkz
Posted by a.harris, 04-25-2005, 07:56 AM
limitis, actually this link is simply running our website and support services so clients could reach use through the downtime. All clients are up and running on their original IP addresses.
Posted by shuyg, 04-25-2005, 08:07 AM
Yeah, and probably there were no problems this weekend?
Posted by a.harris, 04-25-2005, 08:10 AM
No there was downtime between 8PM on Friday and 7PM on Sunday night.
Posted by shuyg, 04-25-2005, 08:30 AM
Do you still use the ip-range 83.98.148. ? 5 10 ms 10 ms 10 ms ge-0-3-0-100.rtr1.tc.io.nl [195.69.145.71] 6 11 ms 10 ms 11 ms ge-0-1-0-v189.rtr1.ams-rb.io.nl [213.196.0.1] 7 11 ms 11 ms 10 ms 83.98.148.200 different route...
Posted by a.harris, 04-25-2005, 08:31 AM
Yes we still use that IP range, and yes it goes a different route as we are no longer connected to the Linkup network.
Posted by shuyg, 04-25-2005, 08:32 AM
Why?
Posted by volmasoft, 04-25-2005, 09:13 AM
The only question people are avoiding is, Why was there downtime? Are you going to pay the clients back for their downtime?
Posted by shuyg, 04-25-2005, 09:28 AM
I guess there is an close relationship between the downtime and changing the route.
Posted by a.harris, 04-25-2005, 09:36 AM
I am sure the whole community will be aware of the situation shortly. Until this time, I will make no further comment publically.
Posted by volmasoft, 04-25-2005, 12:10 PM
*Cough* Avoiding the questions Sorry bad cough. Why cant u just give a straight answer Adam? My company does so why can't you? Me thinks you've had another payment problem.
Posted by limitis, 04-25-2005, 04:15 PM
So now, after Fiberring and Linkup, you tricked Internet Online in providing you an IP route. Be aware Adam, that a day will come when people deny to give you any uplink "before" you pay a good amount of money beforehand. Anyway i am curious about your statement
Posted by shuyg, 04-26-2005, 04:02 AM
I think this is almost true.... They had downtime because of power faillure only once. And as far as I think the "internal" network has been up, but the "external" network (uplink providers) was not! The internal network is only the network inside their suite in Redbus.