netnation.com can anyone get intouch?

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Posted by sgflowers, 04-30-2005, 01:35 PM
I have 4 sites hosted thru netnation.com a subsiderary of hostway I can get intough with them via email , phone (busy) and the main netnation.com site is down All of my sites are down ie secretgardenflowers.com is anyone else in the same boat or has any other info??? netnation is based oot of vancouver bc
Posted by sgflowers, 04-30-2005, 01:46 PM
seems like their phone numbers are out of service anybody ahve any suggestions on how to proceed???
Posted by sgflowers, 04-30-2005, 02:04 PM
ok that was damn scarry i haven't done a backup in a couple of weeks - stupid stupid me they said it was a power failure if anyone hears differently (financially related) let me know note to stuff .... allway do backups
Posted by thebuzzard, 04-30-2005, 02:09 PM
Hmmm? Getting a DB error on your site secretgardenflowers.com
Posted by sgflowers, 04-30-2005, 02:17 PM
Thanks.... yep they are indicating to wait they had to restart a portion (including their phone system???) of the facility and the dbserver is not authenticating yet -what happened to power backup??? must have been a big outtage to kick out their website and the phone system
Posted by thebuzzard, 04-30-2005, 02:32 PM
Yep, a lot of DCs have very poor or bad power backup even tho they have glowing info about it on their site. Not saying they are lying in this case but... what happened to your backup. We've had server in 2 large data centers go down with a power failure. Both DCs had promoted "UPS and Diesel generator backup" turns out there was no generator... but there is now...Ha!
Posted by Werty2073, 05-02-2005, 11:42 AM
I have a server there, and called my sales rep today. There definitely was a power issue that affected servers in the datacentre. From what he explained, the building and UPS had power so the generators did not kicked in. It had to do the PDU (Sales Reps words) that powers the racks blew a main breaker. It sits between the UPS and the racks. As for generators and UPS and such, I have toured the NetNation facility and it definitely has them. Will let you know more once I hear.
Posted by cyman, 05-09-2005, 03:22 AM
Man I was thinking of switching to NetNation dedicated from Peer1, since I need management services and Peer1 transfer is really expensive. But on the other hand, downtime just doesn't exist with Peer1. Not during the grid failure that lasted a week last year, not ever. It just doesn't exist. But data transfer is just crazy, and no one is there to provide service management. This means on top of data costs, we need to hire staff ($$$$!) for monitoring. What do you suggest? I live in toronto.