Burst Down?

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Posted by FredTT, 04-26-2005, 11:19 PM
Hiya, Is it just me, or is Burst down? Fred T
Posted by Krellen, 04-26-2005, 11:19 PM
down for me too
Posted by Krellen, 04-26-2005, 11:21 PM
it's back up
Posted by FredTT, 04-26-2005, 11:22 PM
:-/ Network Burp?
Posted by web4net, 05-03-2005, 12:28 PM
network down again... burst is down most every week
Posted by HostJedi, 05-03-2005, 01:20 PM
We are not down, nor have been.
Posted by ar2r, 05-05-2005, 12:49 PM
Down for me. Trouble ticket without response 2 hours already
Posted by macdonaldp, 05-05-2005, 02:47 PM
I wonder why people never think to look at their own internet connection. Just because you cannot access a site, doesn't mean that the network is down. It could be a network interruption on your side.
Posted by whmcsservices, 05-05-2005, 02:50 PM
That true but if you got more then one server they all up & one is not then it got to be the DC
Posted by macdonaldp, 05-05-2005, 02:51 PM
Well then the network isn't exactly down then... is it?
Posted by web4net, 05-10-2005, 06:21 AM
is your server very slow or down right now? since 1 hour BurstNET is down from here...
Posted by Mat-d-rat, 05-10-2005, 06:25 AM
VERY slow for me 10 104 ms 78 ms 75 ms as-0-0.bbr1.newyork1.level3.net [4.68.128.106] 11 81 ms 79 ms 78 ms so-1-0-0.mp2.philadelphia1.level3.net [209.247.8.65] 12 77 ms 79 ms 76 ms ge-11-1.hsa1.philadelphia1.level3.net [64.159.0.154] 13 259 ms 263 ms 259 ms 4.78.144.6 14 452 ms 448 ms 458 ms ge-7-0-ctsi.rtr0.scra1.hostnoc.net [66.197.191.45] 15 428 ms 439 ms * ge-rtr1.scra1.hostnoc.net [66.197.191.82] 16 445 ms 447 ms 450 ms www.dps.uk.com [64.191.119.234]
Posted by web4net, 05-10-2005, 06:29 AM
seem to be back
Posted by RyanD, 05-10-2005, 09:12 AM
our single server there has been virtually unreachable, 500ms+ pings, massive packet loss for about the last 8 hours now.. unfortuneatly this is normal for them.
Posted by bareti, 05-10-2005, 09:18 AM
dowwwwwwwn
Posted by web4net, 05-10-2005, 09:24 AM
my servers are up for now, but i have a open ticket for more than 4 hours without any responce and they seem to be offline on aim
Posted by whmcsservices, 05-10-2005, 10:20 AM
I got one of 5 day no response. I left then today they on the waste service they got
Posted by HostJedi, 05-10-2005, 10:29 AM
<< I got one of 5 day no response. >> I find that very hard to believe. << I left then today they on the waste service they got >> This is untrue as well, as we have not received any cancellations at all today, nor do we have an active client by the name of "Jose Martinez". The only "Jose Martinez" that was ever a client cancelled service in July of 2004.
Posted by HostJedi, 05-10-2005, 10:31 AM
<< dowwwwwwwn >> Yes, it's called a BGP reload, and EVERY provider has them. Please wait atleast 5 minutes before posting such a comment in the future.
Posted by HostJedi, 05-10-2005, 10:33 AM
<< and they seem to be offline on aim >> You are attempting to contact us on AIM during a shift change. During shift changes, the current shift staff signs off, and the new shift signs on. There may 10-15 minutes during the process, twice per day.
Posted by HostJedi, 05-10-2005, 10:36 AM
<< our single server there has been virtually unreachable, 500ms+ pings, massive packet loss for about the last 8 hours now.. unfortuneatly this is normal for them. >> I would have to stongly disagree. 300ms ping times do occur, as a result of certain internal network floods (which we are in the middle of implementing a solution for this month), but they DO NOT last 8 hours. They are usually resolved in 10-15 minutes, and at an extreme case of not being able to track it down....possibly up to an hour. If you are having issues for 8+ hours, then more likely it is an issue with your specific server, or possibly another server on your aggregation switch, which may be causing issues to your service.
Posted by whmcsservices, 05-10-2005, 10:36 AM
Becuase the name Jose is not on the account it my partner name and he should be doing next hrs or 2 [B]<< I got one of 5 day no response. >> Also maybe you need to look at your ticket very good man
Posted by HostJedi, 05-10-2005, 10:37 AM
<< Becuase the name Jose is not on the account it my partner name and he should be doing next hrs or 2 >> OK, thank you for admitting that it was not true.
Posted by whmcsservices, 05-10-2005, 10:47 AM
Fine making story you will see today plus about the ticket you need to look very good man it now 5 day no response plus give me the wrong VPS. How can we make little money if your guy take to no to reponse to this ticket that my client left already plus I have to give he money back because the long wait on this issus and also I call no response.
Posted by whmcsservices, 05-10-2005, 11:14 AM
Also sorry about that to post on public that I dont like to do but thing happaned and I understand but when your guy take to long to response a ticket that make me bad for my business b/c my client wait on a response back and I dont got from your guy.
Posted by bloodyman, 05-10-2005, 11:47 AM
And whats going on now??? Since Burst went to Level3 they are worse than when they were with BTI. Please tell something on your forum! about the network problems.
Posted by grahammm, 05-10-2005, 12:09 PM
Yeah tis down for me!
Posted by badawi, 05-11-2005, 07:12 AM
From here I ping the servers and they come back with over 50% loss and 450+ms. Burst please tell us what is going on?
Posted by HostJedi, 05-11-2005, 01:52 PM
<< Fine making story you will see today plus about the ticket you need to look very good man it now 5 day no response plus give me the wrong VPS. How can we make little money if your guy take to no to reponse to this ticket that my client left already plus I have to give he money back because the long wait on this issus and also I call no response. >> We did not deliver you the wrong VPS. You were correctly assigned the CPU resources that you ordered. You are running CPanel in one of our smallest VPS packages, and that alone eats up the majority of your resources. CPanel utilizes about 90% of your memory allocation on your package right offthe bat. When you add to that everything you are trying to run on inside the VPS, well---your package/resources you are paying for simply cannot handle it. You were explained this days ago in the ticket you submitted by our support staff. You cannot expect to get the service of a dedicated server on a small VPS package--especially when running CPanel, and especially when ordering one of the smallest VPS packages.
Posted by 9XNet, 05-11-2005, 03:27 PM
I have a VPS and i have been getting perfectly normall pings ~80ms, Keep in mind that im pinging from california.
Posted by whmcsservices, 05-11-2005, 03:33 PM
look at the ticket then I guess you tech dont know what is a 200 or 400mhz becuase your tech tell me that I got a 200Mhz not a 400mhz