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Posted by tonitor, 04-28-2005, 05:58 AM
They know because Dailyhosting, changes of DataCenter? In addition without warning and between week. Txs
Posted by Wazeh, 04-28-2005, 12:44 PM
They haven't given a reason for the sudden move?
Posted by jxgorhj, 04-28-2005, 01:53 PM
Sorry what's the concern here? Have they disappeared, are they suddenly changing DC? etc etc?
Posted by dailyhosting, 04-29-2005, 08:04 AM
Hello, It has become apparent that some users did not receive the email that was sent out regarding new ownership of dailyhosting.net. It is with sadness that i have had to pass on the business to someone who can give it more time and devotion as i could. I want the best for my customers and with other projects going on i just couldnt give the time needed to make it how id liek it be. After lengthy conversations with the new owner i decided it was the right move as the new owner has been in the hosting industry for several years. The datacenter change will be a good one as the servers he has worked with in several years and downtime is minimal. We have had a few problems to be expected during this trasition and can only apologise upfront. All accounts will not receive any late pay fee's during this move to compensate. The customers have been my number 1 priority from the start and i feel that this would be the best move forward for the company. The company will still be trading under dailyhosting.net and will have a different owner. I will cease my emplyment with this company in a few week. Regards Chris
Posted by uksam, 04-29-2005, 08:13 AM
Where can this inforamtion on this, be seen on your site? Do you not think customers have the right to know this and be given more information about who the new owner is going to be etc. etc.
Posted by dailyhosting, 04-29-2005, 08:17 AM
Hello, Emails were sent out to all customers. We have since been advised that now all customers had received this info. We dont feel the need to put this on the site as the info is for exsisting customers only and an email would have sufficed. I apologise for any confusions and upset. Regards Chris
Posted by tonitor, 04-29-2005, 08:36 AM
I did not receive any email that communicated the change to me of owner, and at the moment have problems in my Web.
Posted by dailyhosting, 04-29-2005, 08:54 AM
Hello, As earlier stated we are aware that some users have not received emails. What is your web url, i will check this for you. I no longer have access to emails but i can help you. Chris
Posted by cyberee, 04-29-2005, 09:07 AM
Chris: The only email i received was notifying me to change nameservers. How do I contact you? I can't PM here since I'm new -- I think you can email me via my profile? Thanks Erik
Posted by tonitor, 04-29-2005, 09:08 AM
Please, i dont access for the email, my web is down. I send more the emails to the webmaster@dailyhosting.net and support@dailyhosting.net. Too send ticket, but dont response, by no means, email or ticket
Posted by dailyhosting, 04-29-2005, 09:25 AM
i no longer have control of support or emails, at this crucial stage you shouldve really benn contacted with a response to tickets. email me at chris.ollings@ntlworld.com, please note i can only receive emails here and not reply. I will do what i can through WHT. regards
Posted by dailyhosting, 04-29-2005, 09:26 AM
sorry email is chris.collings@ntlworld.com regards
Posted by pdaniel89, 04-29-2005, 09:27 AM
I know one company I certainly wont be using!
Posted by pdaniel89, 04-29-2005, 09:28 AM
Why didn't you add it to the announcements section of your helpdesk: http://cshelpdesk.net/esupport/?_a=a...6525114b83283f
Posted by dailyhosting, 04-29-2005, 10:02 AM
Hello, The helpdesk you see is the new owners, we sent emails out and realised that it has not reached everyone, i can only apologise so many times. I understand peoples frustrations and i am doing my best to help. Chris
Posted by jay007, 04-29-2005, 10:07 AM
I cannot believe you would sell the 'company' without letting your customers know what is going on. After finding out your email was not getting through to all your customers, why not put some thing on the Forum or on your blank announcements page?! Even now im sure the customers dont even know why they are changing nameservers, all it would take is one post to let people know! I hope the new owner can do a better job with communicating with his/her customers! Last edited by jay007; 04-29-2005 at 10:11 AM.
Posted by dailyhosting, 04-29-2005, 10:26 AM
Currently as it stand i believe i have communicated to the customers. If customers have not recived the email it could be for a number of reasons. I have taken control back of the email which i see havnt been read for days. Anyone that wishes to contact us can do so now by emailing webmaster@dailyhosting.net Chris
Posted by tsvnick, 04-30-2005, 02:18 AM
Yes, I got the email, but no response on my emails about my private nameservers and new IP's! This sucks and I think that the new owner will lose some customers the way this have been handled! I have sent 3 emails and I also submitted a ticket, but the old ticket system is gone and all pages goes 404 at Dailyhosting at this moment! The last email is sent to webmaster@dailyhosting.net and I hope that I get a fast response or I will move on to another host within 24 hours, becuse I lose money when my sites are down
Posted by ChrisBowd, 04-30-2005, 02:56 AM
Who is the "new owner"? Why hasn't he/she made an appearance or bothered to look at emails? The webhosting biz is full of hosts who sell out to a "new owner" and promptly disappear with several clients' annual payments in their pocket; the "new owner" then invariably wants a renewal payment to continue the hosting the client already paid for. A host that can't be bothered to give clients reasonable advance notice of a major server and IP change is either incompetent or a potential scam-artist. I only signed up a couple of weeks ago so I am terminating my account and expecting an immediate refund.
Posted by tsvnick, 04-30-2005, 03:10 AM
I dont know who the new owner is, and I have started to look around for a new host! Lucky me that I use several hosts, so I only need to put down some work to transfer domains and content. But that takes time and I hate doing that! It will sure cost me almost a days work!
Posted by suncomet, 04-30-2005, 03:57 AM
Their web site is partially down (updating it maybe) and their support isn't working at all. And my sites have been down for many hours for now! And that is because they (old Dailyhosting!) didn't inform me fast enough that my private ips are changing... I just hope that I can get my ip from their support that I could backup my sites and get them out of there fast. I am very disappointed to old Dailyhosting... They used penetrating marketing, had lots of discounts and after they got the cream of the cup the owner quits (takes the money?). And what comes to that old name would it last, I don't believe it. Even for now their customer service is serving under name of HostingCore. Be away from this Dailyhosting and run as fast you can if you are in. And Chris I really don't know what to say, you may have your reasons, but still it is a shame... Sincerely, Lauri Lehtinen Suncomet
Posted by s-net, 04-30-2005, 04:26 AM
ditto. if i don't receive some sort of response from Chris shortly or some sort of communication from the new "owner" - i'll be contacting 2checkout and my credit card company to put a freeze on the transactions (i just upgraded my account too - but Chris didn't think to mention this little plan of his). Also - Chris my contract is with you and no one else and i'm going to hold you personally responsible. I've still had no notification of your intention to sell the company and as such, because of that and the downtime, i'm holding you in breach of contract. If this is not sorted to my satisfaction (either through a full refund under your 30 day guarantee or via the full undertaking by the new owner to meet all obligations) then i will not hesitate in pursuing you for a refund and damages. (P.S. i'm posting this here since you ignored posts on the forum (actually you deleted questions asking about the changes), you ignored support tickets when the site was still live, and you are now not responding to emails). Also I find it very suspicious that so many people didn't receive this "email" informing them of the changes. I only got one yesterday telling me to change my IPs (and even then the "24 hours" notice was even a lie and has resulting in downtime for me).
Posted by tsvnick, 04-30-2005, 04:48 AM
Im out! I cant wait! I canceling my subscription and moving on. I will do a refound or a chargeback on my latest payment as it was only a few days ago.
Posted by Billyray, 04-30-2005, 05:06 AM
Gee Chris pretty disappointing. The only email I got was the one from the new owners yesterday to change nameservers which would "solve all my problems" (NOT!). Still no idea what is going on. Yeah you sold the company but who the heck is hostingcore? What are the new arrangements? Are are fees still the same? Where is the server based? I've lost money, reputation etc because of this fiasco, not happy. And Hostingcore better start communicating with us if they want us to stay. Or maybe I should just ask... can anyone recommend a new host? Last edited by Billyray; 04-30-2005 at 05:17 AM.
Posted by s-net, 04-30-2005, 05:17 AM
well that's more than i got: i only got the following: You've got to love their "NOTE" too. They are effectively saying if they mess up the payment, and suspend your account, they won't charge you for their screw up - lol. I'm guessing that it was Chris that sent that though (spelling doesn't seem to be his strongpoint) and that was only sent yesterday at 6am (GMT-0500).
Posted by Billyray, 04-30-2005, 05:27 AM
Sorry that was a little misleading. The quote was from a ticket I submitted Friday before that reminder email. -------------------- Me: Server 2 Down? Posted on 28 Apr 2005 10:00 PM -------------------------------------------------------------------------------- G'day Chris/Tyson If you aren't already checking this out, could you please. Thanks David Reply: Zack Posted on 28 Apr 2005 10:11 PM -------------------------------------------------------------------------------- Hello, Sorry for the down time, please change your DNS, nameservers over to these: ns3.dedicated4less.com ns4.dedicated4less.com This will solve all your problems. Sorry once again! Best Regards, Zack --------------------
Posted by cyberturk, 04-30-2005, 05:35 AM
i want to cancel my acoonut too but their billing system collapdes too i want my money back it will be 30 days in 5 May but i cant find anybody to cancell my account.. their home page collapsed too
Posted by dailyhosting, 04-30-2005, 05:53 AM
Hello, Chris here from Dailyhosting.net. We want to say a big hearted sorry for the recent troubles we are having. As i stated earlier emails were sent out but its come clear that a big proportion didnt receive any which kind of defeats the object. We are working through until this problem is resolved. Our email still works currently so any correspondance can be sent there. Refunds will also be actioned for those who have requested it. Once again i apologise and hope to have this mess sorted pretty soon. Regards Chris
Posted by tsvnick, 04-30-2005, 06:02 AM
How to cancel when the whole page is gone or moved?!? I starting think it was no "new" owner and DH closed! Becuse the way this was handled it doesnt look to good.
Posted by s-net, 04-30-2005, 06:02 AM
You think!!?! It's a bit odd calling it a "problem" when you did it!! The servers didn't just decide to relocate to a new datacentre. You support system didn't just decide to turn itself off. The forum too. You made the choice to pull a fast one and "sell" the company. Did you give anything any forethought at all or just decide one day to mess everyone about - giving us inadequate notice of nameserver changes, no support, and still no details of who is actually responsible for the new hosting. When can we expect some sort of support and response to emails?
Posted by tsvnick, 04-30-2005, 06:05 AM
I hope that the new owner didnt paid to much as he/she will be paying for nothing (no customers)! I feel sorry for him!
Posted by dailyhosting, 04-30-2005, 06:06 AM
Hello, I am not pulling any fast ones, i can only say it so many times that some did not receive the email. There is a new owner and im helping with the transistion. We do not have an ETA, but we are working on it and will do until it works. Chris
Posted by s-net, 04-30-2005, 06:07 AM
i don't - they could have easily informed us of their plans and what was going on or at least insured that Chris or "Tyson" had given us adequate notice (which is still a breach of contract anyway).
Posted by cyberturk, 04-30-2005, 06:09 AM
Yes, who is hte new owner? Someone send me the adress of this forum, nobody say anything to us...
Posted by tsvnick, 04-30-2005, 06:10 AM
But you should have give your customers atleast a week to know about your moves in your company! 24hr is not enough and at the same time pull the plug out of ticket system and emails, leaving no support at all! I have been with many host thru the years and this one is the lowest thing I have been thru!
Posted by s-net, 04-30-2005, 06:16 AM
I have no contract with the "new owner" - my contract for hosting is with yourself and you are responsible for the hosting. I don't think (but of course i can't check since your site is offline) the terms and conditions made any reference to you assigning the contract to anyone else. Certainly there would be an implied condition that we would require notification and our agreement. In any case the doctrine of delectus personae operates so you can't pass my contract to someone else. Since you are responsible and i have paid for hosting i'm not currently receiving it - it is you that is responsible. Implied in that contract was also a reasonable amount of support - which is currently non-existent. And also uptime - which again has become a joke. Now tell me what part cannot be viewed as pulling a fast one? A webhost that cannot even arrange to send an email to a mailinglist does not sound particularly competent. And you had the option of answering questions in the forum too (instead you deleted the threads, then the forum entirely). You've still not informed me of who the new "owner" is. Perhaps you could also post the contents of this alleged email that was apparently sent to us all.
Posted by suncomet, 04-30-2005, 06:29 AM
Hi, because the support isn't there I wasn't able to backup my sites and transfer them, but now I finally can! I have not posted enough to post any urls but I try. From domains. dailyhosting. net: 2086 I could get to my WHM where I was able to get to my accounts and just now I am backing up all accounts and getting them out of there! Luckily I don't have my domains' from the Daily(out of)hosting, so I can change the dns for my domains. BTW, this information wasn't available from Dailyhosting or what ever it is now. I figured that out my self...
Posted by dailyhosting, 04-30-2005, 06:36 AM
Hello, I would just like to point out that the contract is with Dailyhosting.net not the person that owns it at the time. We are not pulling a fast one, if we were we wouldnt be repsonding to forums posts and trying to help people out. I have to say though that i need to concentrate on the site more so my posts on here will be as often. Regards Chris
Posted by Selpaw, 04-30-2005, 06:37 AM
If you have a contract, it be with dailyhosting. So your hosting provider hasn't changed as far as I can see. edit: Chris replied before I posted haha.. don't you hate that...
Posted by Trident90, 04-30-2005, 07:01 AM
What happened to the 3 private ip's? What happened to the private nameservers?
Posted by jay007, 04-30-2005, 07:08 AM
Looks like these guys: http://www.hostingcore.com http://toolbar.netcraft.com/site_rep...ostingcore.com Server location: http://www.liquidweb.com ?
Posted by s-net, 04-30-2005, 07:09 AM
i think you'll need to look at the doctrine of delectus personae. I specifically chose dailyhosting.net in the form it was in and with the previous owner (as stupid as that sounds now). Nonetheless this little "problem" is a fundamental breach of contract and since they are in breach it is difficult for them to rely upon the terms of the contract (a contract which is particularly difficult for Chris to enforce any way since its terms are likely to offend against the principles of consumer protection laws in the UK such as the unfair contract terms act and regulations). "your hosting provider hasn't changed as far as I can see" i'd agree with that from the point of view of the following: - no idea who the "owner" is - no contact details for the new "owner" - no notification of new "owner" - no agreement to the transfer to a new "owner" However: - different server - different nameservers and urls - no dedicated IPs - no personal nameservers - no support - lengthy downtime - breach of contract - unbelievable incompetence also (i might be wrong) but i don't think dailyhosting.net was incorporated company - therefore Chris' liability is that of a sole trader (or at best a partnership with the elusive "Tyson") and not limited in anyway.
Posted by dailyhosting, 04-30-2005, 07:10 AM
Dailyhosting.net is now configured and bak online. All support requests are to be made through the website. Chris
Posted by dailyhosting, 04-30-2005, 07:20 AM
Hello, I understand everyone frustration, i would feel the same, but we promise to work through all problems until they are fixed. May i refer to sections 8 and 13 of the Service Level Aggrement 8. Limitation of Damages. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF Dailyhosting.net AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE. 13. Changes to Dailyhosting.nets Network. Upgrades and other changes in Dailyhosting.nets network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customers hosted content and/or applications. Dailyhosting.net reserves the right to change its network in its commercially reasonable discretion, and Dailyhosting.net shall not be liable for any resulting harm to Customer. These are also fully backed up by our solictor. Regards Chris
Posted by s-net, 04-30-2005, 07:31 AM
There is no way they are backed by any solicitor in the UK, m8!!!! If any competent solicitor had looked at them they would have modified clause 8 to make sure it could not be read as suggesting there was a limitation of damages for death or personal injury ("DAMAGE OF ANY KIND") - such a clause will not be inforced by any court in the UK (or indeed Europe) for a consumer contract. No solicitor would have let that go unchanged. Furthermore, i know for a fact that those are standard terms written and used by other hosts - so i very much doubt they have been confirmed by any solicitor in the UK. Also you have materially breached the contract and we can treat it as repudiated and recinded so it makes little difference anyway. Furthermore, your "promise" "to work through all problems until they are fixed" - that is what you are contractual obliged to do anyway. And i'm sure you also promised 99/9% uptime - and i'm sure this little escapade will have stopped that too.
Posted by dailyhosting, 04-30-2005, 07:36 AM
The SLA and AUP are written by an independant lawyer and yes many hosts have the same terms as they are approved by a laywer. I also have had these approved by my own lawyer in the UK, that all i can say. The reason why i said we will work throguh all problems is that some people will be thinking were doing a runner, which is not the case. Uptime stats will be published the first week of next month. If indeed we are below 99.9% then we will act on our guarantee and credit customers accounts. Chris
Posted by s-net, 04-30-2005, 07:42 AM
all i can say is i've studied contract law and know for a fact that some of those terms and decidedly dubious and some would not stand up in any court in the UK Hi again so you can confirm that the new owner is going to adhere to the uptime guarantee then? What about the pricing structure - will it also be maintained (including the price being frozen for renewals in the future)? And all pre-paid hosting deals continued and met? What about the IPs and nameservers?
Posted by cyberturk, 04-30-2005, 07:55 AM
i have an e-mail like that; Hello, iam nathan new owner of dailyhosting.net I want to say iam sorry for any downtime on the upgrade of servers, but we are doing this for long term of the company success. If you have any website issues or dns issues please open ticket at support@cshelpdesk.net support@dailyhosting.net Nothing will change , all billing and hosting plans will be honored. We look forward to serving your needs 24/7 , Please contact us for any concerns or matters,
Posted by dailyhosting, 04-30-2005, 07:56 AM
Hello, Thanks for the concerns regarding the SLA and AUP, i will have talsk with my solictor on the points that you make. Natahn has sent out an email to all customers of the recent happening. All prices will stay, plans will be renewed at the same price, and all guarantee's will be honoured. Chris
Posted by jay007, 04-30-2005, 08:01 AM
Done a quick search on Nathan Oulman the new owner, found this: http://www.webhostingtalk.com/showth...hreadid=221496 (post 3rd from bottom) and http://www.webhostingtalk.com/showth...n&pagenumber=1 (post 1st & 5th from top)
Posted by s-net, 04-30-2005, 08:04 AM
doh - misread the post! not sure how i can receive the email when my sites are down though Last edited by s-net; 04-30-2005 at 08:08 AM.
Posted by jay007, 04-30-2005, 08:06 AM
I think you misread the post, he is saying he received an email from the new owner.
Posted by cyberee, 04-30-2005, 10:22 AM
the whole site seems to be gone now, can't resolve dailyhosting.net or secure.dailyhosting.net or my domain haven't received an autoresponse to the ticket i filed regarding the problem. getting nervous here...
Posted by cyberturk, 04-30-2005, 03:56 PM
yes you misundrestand this was the mail i received ... sorry my english is very bad :p I didn't know how to check if my site had GD enabled and you teach me thanks again :p the homepage of dailyhosting is down again... but this is a bad joke... why the new owner dont come here and talk with us ????
Posted by webuyhosts, 04-30-2005, 04:33 PM
I am sorry for delay in responding to this thread. Iam sorry for the move to new center, but looking at performance of the current servers we made decision to move everyone over, we sent the first email out on tuesday afternoon. I am sorry if someone fo you didnt get it. My goal is to provide you with the best service possible and give you stable servers. We look forward to serving your needs. Nothing will change at all, packages will be priced the same and support will go to our guys. If you need any help at all please dont hesitate to email us support@cshelpdesk.net Also for those comment links above, those were not as it looks, anytime you aquire other hosts you will get someone that doesnt understand the merger and post about it. We have been in business 4 years and runa solid business. Thank you for your time and look forward to talking to each and everyone of you.
Posted by cyberturk, 04-30-2005, 04:54 PM
i can reach my cpanels with x skin but cant reac cpanel with rvskin i think new server doesn!t have rvskin
Posted by cyberturk, 04-30-2005, 05:38 PM
nice... i send an e-mail and they reply me like taht about rvskin : dailyhosting Hello, Soon, sorry for the troubles, we are installing them now. Best Regards, Zack this is a good sign
Posted by s-net, 04-30-2005, 06:44 PM
erm ... or how about: anytime you mess people about and cause their websites to fail and leave them without any idea what's happening and having to search the internet for an answer then people don't care if you've been in business for 4 minutes or 4 years - either way it's shocking service!!!! "Someone" doesn't understand customer service!
Posted by suncomet, 04-30-2005, 06:49 PM
Hi, And they are not answering to any of my support requests... Have they answered to anyone? This is getting me very ! And I can recall when Chris said something like that they are hosting providers that would stay and keep up and that they have great plans for dailyhosting blablabla... Indeed Chrish had great plans for us all!
Posted by dailyhosting, 04-30-2005, 06:59 PM
FAO suncomet, We have sent emails to you but it weems they are not getting through, your domain has been updated and all sites should start running soon, if you expereince problems later, please contact support@cshelpdesk.net
Posted by UnknownGame, 04-30-2005, 10:47 PM
Chris, I am no longer staying with DailyHosting. Are you going to get that panel fixed so I can edit my DNS to the domain? - Thanks Jeff teamph
Posted by webuyhosts, 05-01-2005, 12:08 AM
yes , Iam not asking for negative comments, please understand that this ordeal is over with and everyone is back up. If not please post to our support board. thank you
Posted by UnknownGame, 05-01-2005, 12:24 AM
webuyhosts - if your still around, can you please e.mail me or message me on AIM. Aim: twohop22 mail: twohopNO@SPAMgmail.com Remove the CAPS Thanks Last edited by UnknownGame; 05-01-2005 at 12:30 AM.
Posted by webuyhosts, 05-01-2005, 02:49 AM
hello ive aimed you, ill be here all night , then on around 10 am ish, thank you
Posted by suncomet, 05-01-2005, 03:19 AM
OK, I try to send another support ticket. I have sent you couple of thems from my another email because suncomet.com has not been working after your/their support told me to change my DNS information. I am sorry that I'm so angry but if you planned this for a while, you should have told it to us, your customers much earlier. Sincerely, Lauri Lehtinen
Posted by webuyhosts, 05-01-2005, 04:48 AM
hello we have the correct ips for you, i hope you got the new email
Posted by suncomet, 05-01-2005, 05:11 AM
Yep, I got it. Finally you answered... Lets hope that these are the right IPs. The ones you did give me earlier wasn't and therefore my sites has been down over a day. But thanks anyway...
Posted by Billyray, 05-01-2005, 06:51 AM
I've submitted two tickets about a couple of issues. The first was answered in 11 minutes and the second in 7. That's pretty impressive (thanks Zack).
Posted by uksam, 05-01-2005, 03:48 PM
Interesting!
Posted by ericmix, 05-01-2005, 05:05 PM
Dear, I have receive email only 27 april and in this email write: but from 30 april the old server don't work. My site is down... the domain change in italian Nic is manual, and in week end don't work. Sorry but for IT domain this is the rules. I have signed yearly for reseler package and have required cancel my account and refund money (for the number of months left on my account), but the answer is: "sorry we dont refund" Best regard's
Posted by dailyhosting, 05-01-2005, 05:08 PM
Hello, "We dont refund". I dont know who has told you this, as it is false. I have had no emails from you or any support requests. We do refund if required, we have no reason not to refund. I hope i have made this clear. WE DO REFUND. Chris
Posted by ericmix, 05-01-2005, 05:15 PM
Very sorry... I have write in cshelpdesk and the answer is: Regard's
Posted by dailyhosting, 05-01-2005, 05:18 PM
Hello, Ive just discussed this with the new oner, and i am sending a refund asap. I apologise for all the inconvenience caused during these recent troubles and wish you the best of look for your future hosting needs. Chris
Posted by s-net, 05-01-2005, 05:21 PM
the new owner sounds a little bit of a dodgy character. With the info in the posts above and now him trying to refuse refunds - i thought things were going to continue as normal (and the normal t&cs allowed refunds)!
Posted by ericmix, 05-01-2005, 05:22 PM
Ok.. very thank's for all. Regard's
Posted by dailyhosting, 05-01-2005, 05:24 PM
FAO s-net, The refund has been processed, nothing more to mention. Chris
Posted by s-net, 05-01-2005, 05:31 PM
except the fact that the new owner thought it was acceptable to say "sorry we dont refund, you can cancel but we dont do refunds, thank you good luck in the future with new host, thank you"!!! I can understand why he would want to take that position since he's not seen the revenue from the accounts (you filled your pockets and then did a runner) but it's still a shocking position to take - and it's entirely your fault. At this point i'm seriously considering moving elsewhere and getting a refund myself because of all of this
Posted by dailyhosting, 05-01-2005, 05:34 PM
Hello, I have taken no money and ran. I have sold the business to soemone who was interested and supporting until all is odne and completed. Please dont make assumptions on whats happening with the company and the situation. Your making me to sound a theif and a theif i am NOT! I dont have to explain any further, and if you would like to cancel i would be happy to refund and terminate your account. Chris
Posted by BigBison, 05-01-2005, 05:46 PM
Chris, this is what happens when you don't check out the person interested in buying your company. You've done nothing wrong by selling, you certainly don't need your customers' approval, and there's lots of whining in this thread that's neither here nor there. But, you can be certain that you will continue to be subjected to continuing hostility from your former customers now that they know you sold to a known scam artist. Some due diligence on your part would have revealed this, if you didn't know. If you did know, then you certainly have this backlash coming, IMO. If you need to commiserate with someone, Dinix' previous owners also recently did exactly the same thing.
Posted by webuyhosts, 05-01-2005, 05:59 PM
"now that they know you sold to a known scam artist. Some due diligence on your part would have revealed this, if you didn't know." WHo the heck are you? To accuse of such things, just becasue a customer or 2 complained a year ago doesnt give you the right to mouth off, ive reported you to WHt staff and hope this is dealt with. We have done no wrong, also if you arent a former customer or customer please dont post as your input is not really needed, thank you
Posted by BigBison, 05-01-2005, 06:06 PM
You're right, I just came back here to change "known scam artist" to "person of dubious reputation". If you want a better reputation, maybe just one time that you buy a host things could go smoothly. The complaints I saw about your outfit online weren't limited to a year ago. This fiasco looks to be business as usual. IMHO.
Posted by BigBison, 05-01-2005, 06:19 PM
Did you tell them this is your second WHT account, ccm?
Posted by webuyhosts, 05-01-2005, 06:21 PM
Ok you can think what you want, transforming hosts can be a tough transition. We have bought numerous hosts off wht that no one has even heard about becasue they did go smooth , We are trying to work with everyone,
Posted by BigBison, 05-01-2005, 07:05 PM
Any other disabled accounts here, Nate? http://www.webhostingtalk.com/showth...hreadid=111717 I have to agree with Incognito on that one. Last edited by BigBison; 05-01-2005 at 07:09 PM.
Posted by BigBison, 05-01-2005, 07:18 PM
Why, yes, I do believe there's at least another one, right "allprohost"? http://www.webhostingtalk.com/search...archid=3661052
Posted by dailyhosting, 05-01-2005, 07:20 PM
BigBison, Can you stop being childish, Nathan is NOT a scam. We have done business and thats all you need to know. Chris
Posted by BigBison, 05-01-2005, 07:36 PM
How does pointing out chronic, flagrant violation of board rules by a host constitute childish behavior? You chose to sell to someone who has at least three disabled accounts here. You are in for some backlash from your former customers and deservedly so, that's been my point all along.
Posted by dailyhosting, 05-01-2005, 07:39 PM
I think youve made your point, and thats all you need to say, have you got nothing better to do? So what? he has some accounts disabled, if you look on wht, you'll probably see about 6000 of them, and i dont think they will all be nathans? This has now gone off topic so i suggest no further comment be made, which i doubt will happen. Chris
Posted by BigBison, 05-01-2005, 07:48 PM
Are you serious? The first thing this community tells someone when they ask about doing business with a host whose account(s) is (are) disabled, is "Don't!" If you search, you'll find 6000 threads where that's the case. If someone can't abide by the simple rules of this forum (one account per host) then what other rules, i.e. laws, do they flagrantly disregard? It's a very relevant concern of this community, I just happen to be the one voicing it in this particular thread. The particular rule being violated by Nathan, happens to be the first one listed on the rules here: This thread is about your former customers having difficulties with the new owner of dailyhosting. I would say that the character of the new owner bears directly on the decision being made whether to stay or leave, and is therefore very much on topic. Telling me to buzz off and mind my own business is the childish response to this, BTW.
Posted by webuyhosts, 05-01-2005, 08:36 PM
well one thing youve now opened up a can of worms because me and the WHt staff have worked thru this, this is old news, this forum is for doing business and not trying to be the tattle tale. Also we have bought over 25 companies and dont have time to bother with people like you. The moderators are looking at this i hope and will make a correct decision on this. We are helping all customers that are involved in this deal , thank you
Posted by BigBison, 05-01-2005, 09:05 PM
This forum helps people make informed decisions about hosts. Having three disabled accounts has direct bearing on that. Yes, me too. It seems to me, that if you had "worked this out" with the mods, you wouldn't have a record of disabled accounts here. I'm raising a legitimate concern, instead of addressing those concerns you attempt to discredit me with statements like "people like you" in an effort to deflect the negative attention you're receiving here. How does that look to your current and potential customers? I don't really care how many companies you've bought. What I do care about are all the posts I've read here on WHT from people who now regret selling their hosting business to you. The problem is, when I look up info about those hosts you've bought, I see a slew of problems not dissimilar to this thread. If you're on the level, perhaps you'd post a list of those companies you've purchased for folks to cross-reference to complaints, or at least so they're all listed in one place to make researching your claims of "smooth transitions" possible. http://www.webhostingtalk.com/showth...hreadid=260434 Last edited by BigBison; 05-01-2005 at 09:11 PM.
Posted by UnknownGame, 05-02-2005, 02:08 AM
Chris- Can you please refund my account. I was told by the new owner he is not refunding for your collections. It is still under my 30-day period. Thanks Jeff TeamPH
Posted by s-net, 05-02-2005, 02:41 AM
I hope so too. BigBison has seriously helped me make my mind up because i don't want to be using a company run by someone with such a dubious history. It's also interesting that neither webuyhosts nor dailyhosting addressed any of the concerns BigBison raised - instead they resorted to school yard tactics of name calling! Also: well what figure is it since your site states: "5-21-04 Webuyhosts Inc. purchases its 100th company. Also gets face lift!" Chris, i thought you had this sorted, hence your cheeky comment earlier: I guess there is something more to mention when the contract has been changed!!! You can expect a refund request, under the 30 day guarantee, from me as soon as i have an alternate host that takes things seriously and acts professionally arranged
Posted by webuyhosts, 05-02-2005, 02:46 AM
s-net , ok what did you need to know? please ask us professionaly and not on a board, what did you need support wise? We dont have to address someone that is a professional poster, Please if your a customer talk thru support ,
Posted by dailyhosting, 05-02-2005, 03:18 AM
FAO s-net, I am processing all refunds that are coming in. Im not holding ANY money back. Ive not had a refund request from you? What were trying to point out here is that its gone from "why is dailyhoting.net down?" to which weve answered and back online to "hes a scam!. This is totally off topic and do i need to point out whos using school yard tactics now? How many times can i say that the deal is ok, Nathan is NOT a scam and everything will be back on track. Fine, Nathan has a history on here, that maybe he's learnt from and wishes to forget, just maybe think about that before trying to do him harm yet again with your pesky comments. The business is now again stable and we are acting on all customers responses. THIS is the main concern on here. Chris
Posted by suncomet, 05-02-2005, 03:29 AM
Hi, I am not so angry any more, but still things are not going well with this new owner. First they did give me the wrong nameserver information, so until now my site and my clients' sites has been down over two days. SiteUptime and MrAlert shows that my sites has been up for some times but they have gone down hour after hour and therefore the my domains or whatever don't have the uptime to resolve (or what) to here Finland so at here the sites are not showing up. I asked for refund and Nathan kindly enough entitled me for a 2% refund from 2 days downtime. OK, that matter is still under work so nothing more to that. Sorry that I was earlier so angry but one might expect it. Now I just add here my experience that people can draw their conclusions for what to do or what host to choose. If anything GOOD or bad happens I will let you posted. Sincerely, Lauri Lehtinen
Posted by webuyhosts, 05-02-2005, 03:37 AM
iam sorry if there are a few mad customers, my goal like any merger is to merge people in and make them happy, iam not trying to deceive anyone or either is the old owner. Our main goal is to get this thing 100% which its almost there and move on. Please forgive me if anything has come across wrong. We have great support and will not rest till you are happy. Please agian if you need anything email us support@cshelpdesk.net so we can assist your needs, or answer any questions
Posted by suncomet, 05-02-2005, 05:42 AM
Hi, Now my sites are up again. Thanks for that. At this point I would like to know what amounts of refund I am entitled for? I have not received any response to my email about refund to Nathan. Regarding my downtime there is some negligence actions involved. Zack told me the wrong nameserver information what caused more downtime that there should have been. And the 24h given to do nameserver changes and the whole situation when customers wasn't informed about changes early enough, was IMHO, in some parts negligence actions. But, if I will have decent refunds I might concider to stay with this new owner for a while to see if they can stick up to their promises. We will see... Sincerely, Lauri Lehtinen
Posted by uksam, 05-02-2005, 07:27 AM
Well, this is a great way to "smooth things over" with already pis*ed off customers! Only because of chris getting involved sorted this one out, after he is completely gone, we will then see what will happen, and going by the reputation from this forum (including the above post) it isn't looking good!!
Posted by suncomet, 05-02-2005, 03:52 PM
No I have totally lost all hope to this new owner. I really am tired to be angry now I am just totally disappointed. I have send five support tickets (using email because their ticket system on the web isn't working!) and none has been answered. My sites was down again and I asked for explanation but that is left unanswered (4 hours nothing). My client did lost data from his forum and I asked about that and it is also left unanswered (8 hours nothing)! I think this one is absolutely unforgivable. I asked also for/about refund, but over 12 hours and also nothing! Well, it seems that I just need to get all of my accounts to another host after all. Is there anything positive from anyone? Sincerely, Lauri Lehtinen
Posted by webuyhosts, 05-02-2005, 05:30 PM
hello the server has NOT been down and i can see your sites thru 3 browers, please only post on the support board and not this thread as we will assist you in any way needed.
Posted by suncomet, 05-02-2005, 05:48 PM
Well I didn't say anything about the server. But sites was down about 7pm GMT+2. I couldn't reach them and so didn't SiteUptime and MrAlert. And yes, I really would like to use your support, but as I said your support isn't answering any of my support tickets about things I posted.
Posted by dailyhosting, 05-02-2005, 06:09 PM
FAO suncomet, I can confirm your sites are active and online - suncomet.com Regards
Posted by suncomet, 05-02-2005, 06:16 PM
Yes, as I said. They WAS down.
Posted by webuyhosts, 05-03-2005, 05:29 AM
hello if you email support@cshelpdesk.net it will get thru , ive tested it a ton to make sure you can get thru, thank you
Posted by suncomet, 05-03-2005, 05:50 AM
Hi, Ok, now I get to your support panel and you have answered to my questions! Great! But no emails was sent to me and that is the why I wasn't receiving any answers... There might be problem with your emailing system because I have tested my email account with multiple emails around the world. But thanks anyway... Sincerely, Lauri Lehtinen
Posted by Yizit, 05-03-2005, 05:16 PM
First off I want to say I am a Daily Hosting customer, albeit for only a short period of time. Ive been reading through this thread, reading through the references and links posted by other members here, and doing quite a bit of research. As if this thread isnt long enough, I will still add my two cents because I feel there are some additional points to be made. One brief note: Tyson does exist. He is a real person, resides in the US, and IMHO is a techno-wiz. I believe Chris Collings to be an upstanding, respectable, and reputable person. I think many who are throwing barbs at Chris are upset because we wont have the luxury of dealing with this fine person anymore. But, did he make a mistake in selling Daily Hosting? I doubt any of us can really know what pressure(s) Chris was facing in making that decision, although my gut feeling is that it was financially influenced. And that may have also contributed to his having to consummate the sale immediately. Lets face it, no matter how financially well off someone is, when a lot more money than one thinks their possession is worth, is waved in front of them, it is hard to resist. Especially if a now or never tag is attached. IMHO, he did exercise bad judgement in not checking out the buyer more thoroughly and not giving sufficient consideration to the fate of his customers. But is there anyone who can honestly say they have not been blinded by a smooth, slick talker making all sorts of hollow promises, and, as I pointed out before, who is waving big bucks in front of their nose? I should hasten to add that, in all due respect to Mr. Oulman, I am not suggesting those are or were his tactics. Also lets not forget that Daily Hosting was a business venture for Chris, not a life-long espousal dedication. On a couple of occasions, Chris responses on this forum were a bit brusque. But put yourself in his shoes. Hes being attacked, justly or unjustly, hes under the pressure of trying to satisfy his customers and, perhaps, regretting the ramifications of the sale. To me, thats more indicative of someone who is conscientious. After all, what does he have to lose if we all now left Daily Hosting? I, for one, will sincerely miss having the Chris / Tyson team available. I only hope that Nathan Oulman and his team can come close to their level of business practice and expertise. Of course - and I say with a degree of apprehension - only time will tell. --Yizit
Posted by cyberturk, 05-04-2005, 07:16 AM
my web sites are down again pls contol it http://cyberturk.info http://ozlemtekin.net i want to continue with dailyhosting but my ages are down lots of...
Posted by ChrisBowd, 05-04-2005, 08:28 AM
I am still within my initial 30-day period and have made at 5 or more requests for a refund with no response whatsoever (requests made via email and by support ticket). I just received an email from billing@dailyhosting for my first renewal but when I immediately sent yet another "for heaven's sake cancel the account and refund my money" it was bounced back as undeliverable. Come on guys, please honor your commitments.
Posted by cyberturk, 05-04-2005, 08:59 AM
i cant reach my sites but i renew my service i give a chance to Nathan... Let s see what will happen...
Posted by ChrisBowd, 05-04-2005, 10:16 PM
Well, I still have zero response from anyone at DailyHosting. A major reason I signed-up just under a month ago was because of Chris' very business-like attitude so I certainly did not expect this. It makes me appreciate the huge efforts that guys like Rob Saylor of TurnkeyResellers (despite huge problems at Turnkey, Rob always stood with the customers and is now winning through with some great service and uptime under the new owner) make to honor their commitments.
Posted by Yizit, 05-05-2005, 02:20 AM
Hi, My experiences over the past several days: Using the Trouble Ticket area at Daily Hosting's website: 1) Ticket to Chris was answered in less than 2 hours 2) Ticket to Tech Support remained unanswered for over 2 days Using the email address support@cshelpdesk.net: 1) Autoresponse in less than 1 minute 2) Fixes were made and I received an email in just a bit over 3 hours notifying me that fixes were made I did submit another Trouble Ticket late yesterday afternoon regarding some minor setup fixes that need to be attended to for each of my 19 sites and I'm expecting I won't receive a reply until sometime late today. I'll be curious to see how well that's done and how long it takes. All my sites are, and have been for several days now, up and running. There was a page missing on one of my sites, but it's possible that I neglected to upload it prior to the Data Center change. Although I haven't had a chance to compare the response time stats, the current Server appears to be a bit faster. So far, I'm pleased with everything (once I found the right place to send Trouble Tickets) but I'm curious as to whether others are still experiencing unresolved issues. --Yizit
Posted by BigBison, 05-05-2005, 02:57 AM
That must be really frustrating for you Chris, particularly when my posts in this thread were responded to inside of 15 minutes, and I'm not even a customer. Hang in there!
Posted by s-net, 05-05-2005, 03:07 AM
will i've emailed in my refund request under the 30 day guarantee too - so it'll be interesting to see how long it takes. My reasons for moving include all of the above AND the fact that i still not convinced the new owner will be able to meet all the demands of the users - at the end Dailyhosting was selling 4000MB space and 80,000MB bandwith for $60 a year including a domain name. So the new owner will have to meet that for a full year without anything in return and then the customer will, no doubt, get hit with a massive renewal invoice. If it sounds too good to be true ....
Posted by s-net, 05-06-2005, 03:24 AM
has anyone heard from Chris recently He seems to have ignored my emails the new owners say they don't have his email address either but did say they sent him my email via IM. if you're reading this Chris, how about a response?
Posted by suncomet, 05-06-2005, 04:56 AM
Hi, I haven't got any answer either! My client even did lost data because of the datacenter change! I am very about this and so is my client to me!
Posted by s-net, 05-06-2005, 10:19 AM
he argued with me earlier in the thread when i suggested he was doing a runner. Well Chris - if you're not - why are you ignoring your emails, IMs, etc etc.?
Posted by marijun, 05-06-2005, 04:57 PM
oh jesus this is sad. i've been with dailyhosting since fall and i've been pretty happy. most of the time, my clients were happy too. ..that is until i received no notification of this merger except for a notice that i had to update my dns within 24 hours. i realize that i didn't get the merger announcement via email due to some error, but no amount of apologizing is going to make it better. a couple of my clients are quite pissed at me. i'm not liking this new guy too much - something just seems really fishy. the server load has been insane since the switch and half the time my sites will barely load. i was working on a site that was supposed to be done by this weekend but it won't be because the site had intermittently been loading so slow i can't even stand to work on it. my clients and myself lost some data as well and we're not too thrilled about it. anyway, i doubt i'll stick around. i'm going to pay this month's invoice and hope for the best - while searching for another host to keep on the back burner just in case.
Posted by s-net, 05-06-2005, 05:59 PM
i've aparently now been fully refunded under the 30 day guarantee and now with a new host
Posted by dailyhosting, 05-08-2005, 09:58 AM
Hello, Just for users information, i am no longer in control of emails and as such will be unable to reply to emails. The business is now in nathan hands and are helping him as and when needed. I havnt been on WHT for a while, hence my late responses. I have made refunds to thos that requested them and have reponded to emails at my personal address. I have not done a runner as someone suggested, and also ChrisBowd was refunded after i received his email (he didnt mention that) Everything seems to be as normal. Chris
Posted by suncomet, 05-08-2005, 11:28 AM
Well, I have not had any refunds yet! Nor I have been contacted in any way by Chris. And that is so funny! And of course Nathan can not forward messages that are for you to your personal email address or do anything about it? I really don't care if you are unable or anything. What I do care is that I get any response at all! None reply I have received about my refunds that I asked for! Nor I have got any reply that I have emailed to wrong address about the issue. And I am waiting over three days now.
Posted by ramppi, 05-08-2005, 02:35 PM
Tervehdys Lauri, Huomasin, että on toinenkin tyytyväinen suomalainen Dailyhosting 'asiakas'. Jos haluat keventää sydäntäsi osoitteeni on mattipistekoivu miukumauku ramppipistenet Good spring time to all wht members
Posted by dailyhosting, 05-09-2005, 11:29 AM
fao suncomet, Ive tried processing a refun today and it has failed. Have you changed your card details since? Chris
Posted by suncomet, 05-09-2005, 11:36 AM
No I have not. But maybe we can work it out and recheck details. Please email me to suncomet at suncomet dot net. Sincerely, Lauri Lehtinen Suncomet
Posted by marijun, 05-09-2005, 04:47 PM
this is just very disappointing. i've gotten 3 emails from the new owner, the first being "update your domains within 24 hours", the second being "sorry we're having all these problems, please note we have a new billing system" and the third being "please login to the new billing system and pay us". i went into the new billing system and its not working. i filled in my credit card info and clicked submit, and then nothing happened - didn't even go to 2checkout. i hope the new guy isn't harvesting credit card numbers, he'll be in big trouble. i put in a help ticket about the billing this morning, but so far no answer. who knows if the ticket system is even working. the server load on serverone is still sky high. i'm experiencing some weirdness as well, like folders not wanting to delete and scripts not working properly. whatever's going on, i'm switching to sonataweb.net and that's that. at this point, i don't need any more reasons.
Posted by marijun, 05-09-2005, 04:52 PM
whoops double post. sorry
Posted by webuyhosts, 05-09-2005, 08:22 PM
First of all now your crossing legal boundries with comments like "i hope the new guy isn't harvesting credit card numbers, he'll be in big trouble." as your saying things that represent very legal actions agianst you . First off, id like to say your post is 100% rubish, as i answered your ticket within 5 minutes , are you even checking your mail? Please stop posting wasteful info here and read the tickets, i think this whole post is aweful as we have everything normal except credit card billing for invoices, Please respond to the ticket you opened thank you
Posted by s-net, 05-09-2005, 08:33 PM
i'm just glad i didn't stick around as you really are showing your true colours: I've never heard such nonsense. Anyone can happily and freely say that they hope your not committing murders or fraud or whatever. He wasn't suggesting you were. Even with the implication you'd be hard pushed to get any legal action against anyone. So you're crossing the boundary of even sensibility! The billing problems clearly indicate that the takeover was clearly not thought through - and it only seems to suggest that you've learnt little from the difficulties you've had in the past in similar situations, as suggested earlier in the thread.
Posted by Yizit, 05-10-2005, 01:23 AM
I think an update to my post of 5/05 may be in order since I have had additional interaction with both Nathan and Zack subsequent to that date. Following is what has transpired: 1) All my sites have been, and still are, up and running with no indication of any down time. 2) Tech Ticket to Zack regarding some fine tuning that I thought would take him a day to complete (since it involved all 19 of my sites) was done and responded to in less than one-half hour. 3) A 2-part Tech Ticket to Zack: Part A) Requested clarification of a technical issue with which I was not familiar. I received an in-depth and detailed response. Part B) Request for Zacks assistance with an issue that apparently I could have attended to, was taken care of by him. Details: I received an interim response from Zack 2-1/2 hours after submitting the Ticket in which he apologized for the delay (the Ticket initially had gotten past him because, in his words, "..it had been a hectic day..") and then another response 1 hour after that saying that he had taken care of everything. Total time to address the contents of the Ticket = 3-1/2 hours and he was apologetic about it taking so long! 4) Tech Ticket to Zack questioning the difference in certain settings between my Primary Reseller Account and that of the sites thereunder was responded to in 14 minutes and, again, he did so in great detail. He even explained the advantages of configuring the settings as he had them set which demonstrated to me a high level of expertise. 5) Admin Ticket to Nathan asking if he was going to honor a past agreement which I had made with Chris. Received a response in 30 minutes and response was in the affirmative. 6) I sent a Follow-up Ticket to the above Admin Ticket indicating what my preferences were in this matter and asking if he found them acceptable. I received a response from him in about 1/2-hour confirming his acceptance. I am reading the posts here and I have to wonder if we are all dealing with the same Company. Every issue that I brought up to Nathan and Zack was attended to in, what I would consider, a better-than-industry-average time and, just as important, in a professional manner. From where I stand, I see a team that is human and, consequently, subject to an oversight (or two) or an error (or two), but I also see a team that is trying their utmost to offer an above-average product at competitive rates, doing so in a professional manner, and, let's not forget, doing so under the auspices of reasonable business practices. And, in the event anyone has any suspicions of my having ulterior motives, I'll hasten to add that I am no "super" account with them worthy of some special treatment and I'm sure that if they lost my piddling business, neither one would lose any sleep over it. I also know how demanding and how finicky our Clients can be. I've had more than my share of lost Clients due to "bad" hosting companies and, several times, I've had to rebuild my Client base from scratch. Consequently, I would be the first to want 101% uptime; to have hosting problems fixed before they occur. But that's not the real world, is it? Maybe it's time for everyone to step back for a moment, take a deep breath, and, with cool heads, move past what has surely been a trying time for us all. Wishing each and every one the greatest success. --Yizit
Posted by marijun, 05-10-2005, 09:47 AM
considering it seems you guys are having trouble sending emails to clients, you should really look into that before asking snippy questions like "are you even checking your email?" yes, i have been checking my email. i had outlook express open all day yesterday, and i did not get a single email from you. i even kept an eye on my spam folder because sometimes mail from dailyhosting ends up in there. (hotmail) anyway, i don't even see my ticket in the billing system. i just logged in and the damn ticket isn't even there. classy. you've got to admit, if you go to a site and enter yr credit card info and the form seemingly works but doesn't take you anywhere, its FISHY. i never said you WERE harvesting credit card numbers, but i said i HOPE HE'S NOT.
Posted by webuyhosts, 05-10-2005, 01:30 PM
hello, i worked on billing it works now please try thank you for your patience
Posted by cyberturk, 05-10-2005, 03:13 PM
I want to thank Nathan because he answered my questions via mail i think we must give time to him... i paid my billing via paypal, my sites are up, now the sitiuation is normal and i will continue with dailyhosting but i want to learn some information: First of all; the home page of dailyhosting is the old one... In that it says that the data center is the planet but i know that it is now it liqued web? Is the liqued web as good enogh as the planet? And what is the server machine properties? and will you continue your up -time guarantie? I wait you to update the home page... thanks
Posted by sav, 05-11-2005, 04:10 AM
Well... My two cents: I'm waiting for answer on my urgent support ticket, posted May, 5... Seems new Daylyhosting owner's support won't check it at all?
Posted by suncomet, 05-11-2005, 04:24 AM
And I haven't heard anything from Chris about my refund! Anyway, the new owner seems to work quite well or at least they work at all. But they seems to have lots of problems in their mailing system. The mails won't come from the support system at all or after many days after answer. And I have noticed mailing problems with my emails too when they seems to be sended but they won't reach the recipient. But anyways I am some way happy for now.
Posted by webuyhosts, 05-11-2005, 01:30 PM
sav, please reopen ticket with us, that might have been when we were moving boards, support@cshelpdesk.net
Posted by sav, 05-12-2005, 04:01 AM
Cannot reopen it because I still have this two tickets opened.. Just posted answers to both tickets... Waiting for results...
Posted by s-net, 05-13-2005, 12:32 PM
has anyone actually received a refund from Chris yet. I had been told a refund had been "processed" over a week ago and still nothing. any longer and i'll just go straight to 2checkout and my credit card company and he can deal with the chargebacks!
Posted by suncomet, 05-13-2005, 12:37 PM
Hi, at least I have not got any notice about refund from Chris. And I have not got any reply to my refund requests either. Surely, this doesn't look good... I keep you posted if I get any reply or notice about my refund.
Posted by s-net, 05-13-2005, 12:55 PM
i eventually got a reply from Chris at "payments@dailyhosting.net" but that was last week I'm not worried about the cash as i'll get it one way or another (since worst case scenario is a small claims court action and his home address is on the whois info) but it'd be a lot easier (for everyone) if i didn't have to chase him for it.
Posted by sav, 05-13-2005, 05:24 PM
Still no answer... It's time to move out...
Posted by dailyhosting, 05-14-2005, 07:37 PM
fao s-net, I will not be refunding you as i am aware you are staying with us as a customer. If this is not the case please let me know. Please note i no longer recive mail at anything@dailyhosting.net and nathan now deals with this. Regards
Posted by s-net, 05-14-2005, 07:56 PM
lmao! i hope you are joking! 1) you have previosuly stated that a refund has been processed 2) i don't think you even know what my domain name is as i've not mentioned it on here and 3) how about providing an email address where you can be contacted. if you do indeed actually know what domain i did use then you'll know that that account has since been completely deleted and not been used for about 2 weeks now. And if there is no refund i will pursue the matter (i've had enough of this playing about and this is getting stupid now!) if on the other hand you have me mistaken with someone else then that still doesn't explain where my refund is. Either way - it would help matters if you were contactable
Posted by dailyhosting, 05-15-2005, 05:53 AM
Hello s-net, I think i may actually have you mixed up with someone else, however, i will need your domain name to look into this. I do not actively look over the billing now as Nathan needs to get use to it. Once i find out i can see of a possible refund. Chris
Posted by suncomet, 05-15-2005, 05:57 AM
Please, look in to my refund too. You said earlier that you would do some refund to me too. Thanks.
Posted by dailyhosting, 05-15-2005, 06:06 AM
fao suncomet, I believe i got s-net mixed up with you and that you are actually staying as a customer. We cannot refund if this is the case. Regards Chris
Posted by suncomet, 05-15-2005, 06:19 AM
So you'r saying that you are not refunding or compensating anything from my lost data that was lost because of your actions? And not anything from my two days of downtime what was because there was only 24h to make nameserver changes and even then when I got the new IPs they were wrong ones? These things was not just technical accidents that you could not prevent. There was lots of negligence actions involved and therefore there should be some refunds or compensating. I am just looking for couple of months to be refunded.
Posted by dailyhosting, 05-15-2005, 08:53 AM
fao s-net, I have double checked your account and 2 refunds were made with the second refund made on the 6th May. This was processed back onto your original card used when paying. This is done by 2checkout and i have the confirmation regarding this refund. Regards Chris
Posted by dailyhosting, 05-15-2005, 08:55 AM
fao suncomet, I will credit your account with 1 month as per the 99.9% uptime guarantee. This credit is used towards your next billing date. It does state in the SLA and AUP when signing up that Dailyhosting.net will not be held responsible for data loss and it is the clients responibility to have backups and not to rely on the daily backups that are made. The credit will appear in your account in a few hours. Chris
Posted by cyberturk, 05-15-2005, 09:01 AM
so you must refund all of your customers now....for data loss...
Posted by dailyhosting, 05-15-2005, 09:03 AM
fao cyberturk, I have stated that dailyhosting.net are not responsible for data loss and it is the clients responsibility to have backups, should data loss occur. Regards
Posted by cyberturk, 05-15-2005, 09:06 AM
hmm ok i misunderstood... i am continuing my service with dailyhosting...thanks...
Posted by suncomet, 05-15-2005, 09:16 AM
First. Thank you for the refund. Second. Yes clients should not to rely on the daily backups that are made but client can rely that Dailyhosting.net will not lost any of my data by negligence. And that is what happened. There was no hardware failure or anything that could not be prevenred in means of equity. There was actions made by Dailyhosting.net that made the data loss happen. So in my point of view there was negligence actions from the Dailyhosting.net that caused the data loss (damage to me). Even that your SLA or AUP could keep you not to be held responsible for the data loss, Dailyhosting.net could still be held responsible for the damage caused by negligence actions from the Dailyhosting.net. So I think that I should have some refund from the damage (data loss) caused by your actions.
Posted by dailyhosting, 05-15-2005, 09:20 AM
fao suncomet, I am not prepared to refund anymore for you. We have refunded a full month for you already and i feel that this is appropriate. Regards