15minuteservers down?

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Posted by Lem0nHead, 06-13-2005, 10:40 AM
my server at 15minuteservers got down for no reason since there were an outage on NAC network 2 days ago, can anyone confirm if it's just my server?
Posted by techmark, 06-13-2005, 10:41 AM
Just had 1 of ours go down! must be the network?
Posted by Curious Too, 06-13-2005, 10:42 AM
All of my servers that were moved to the new datacenter are down.
Posted by wKkaY, 06-13-2005, 10:42 AM
No, mine has been down too, since ~ 1430 UTC.
Posted by Lem0nHead, 06-13-2005, 10:42 AM
duh an i issued a reboot
Posted by Nymix-CB, 06-13-2005, 10:44 AM
Doh, just issued a reboot. My two servers their are down.
Posted by techmark, 06-13-2005, 10:44 AM
This is affecting 1 of ours that was moved at the weekend, appears its the new dc!
Posted by harryhood, 06-13-2005, 10:45 AM
Same here
Posted by Dan Grossman, 06-13-2005, 10:47 AM
Issued reboots as well just incase, before I saw this. NAC website up but two of my servers are unreachable. One was part of the move, another is a recent purchase probably also in the new building.
Posted by Nymix-CB, 06-13-2005, 10:48 AM
Nop, my 2 servers are down. One is at the NEW and another at the OLD one.
Posted by NACmwinship, 06-13-2005, 10:53 AM
We are experiencing a switch failure. Technicians are working to replace the faulty gear as we speak. We will post an update and ETA ASAP. We sincerely appologize for any inconvenience this has caused.
Posted by Lem0nHead, 06-13-2005, 10:54 AM
nice to hear from you waiting the ETA thanks
Posted by Lem0nHead, 06-13-2005, 10:56 AM
back here ;D 15ms rocks!
Posted by Nymix-CB, 06-13-2005, 10:59 AM
1 is UP again, the other one still down. I guess it's my reboot.
Posted by Nymix-CB, 06-13-2005, 11:01 AM
Everything is UP. Thank you NAC.
Posted by Lem0nHead, 06-13-2005, 11:03 AM
mine wasn't rebooted... is it because they detect a network failure and disable reboots or I did something wrong? o_O
Posted by NACmwinship, 06-13-2005, 11:03 AM
Our techs replaced the faulty switchblade. We will continue to monitor the switch to ensure no additional downtime will occur. You will be advised if we need to schedule a maintenance window to replace the entire switch. Again we sincerely appologize for any inconvenience that this may have caused.
Posted by Lem0nHead, 06-13-2005, 11:05 AM
down again?!
Posted by NACmwinship, 06-13-2005, 11:05 AM
Our customer care interface lost connectivity with our remote reboot ports durring the outage. If you issued a reboot the command was lost, please try again.
Posted by harryhood, 06-13-2005, 11:06 AM
down again, now up again.
Posted by Lem0nHead, 06-13-2005, 11:06 AM
in fact it was done now... the server is back again
Posted by Lem0nHead, 06-13-2005, 11:10 AM
and down again...
Posted by movielad, 06-13-2005, 11:11 AM
Don't you just love faulty switches? Down again.. M.
Posted by Lem0nHead, 06-13-2005, 11:12 AM
and up...
Posted by movielad, 06-13-2005, 11:16 AM
Well, this is certainly the only time I've ever been aware of since November 04 of any kind of major downtime like this. And it was fixed extremely quickly. Thank you, NAC M.
Posted by movielad, 06-13-2005, 12:20 PM
.. and down.. M.
Posted by techmark, 06-13-2005, 12:21 PM
Down here again!
Posted by MattF, 06-13-2005, 12:22 PM
Down here too. 209.123.8.x
Posted by techmark, 06-13-2005, 12:23 PM
Both servers down here now, not just the 1 that was moved
Posted by movielad, 06-13-2005, 12:23 PM
Same problem? If so, HA switches are the way forward.. M.
Posted by Lem0nHead, 06-13-2005, 12:26 PM
oh yeah down again
Posted by movielad, 06-13-2005, 12:26 PM
Also, any chance of keeping everybody up to date on the main forums.15minuteservers.com web site with regards to what's happening (in addition to here)? I'm seeing a few guests browsing on the 15ms forums - more so than unusual - and they may not know about WHT and this particular forum. Last edited by movielad; 06-13-2005 at 12:31 PM.
Posted by Lem0nHead, 06-13-2005, 12:35 PM
and back again...
Posted by movielad, 06-13-2005, 12:36 PM
Fingers and everything else crossed that it's a permanent fix. M.
Posted by harryhood, 06-14-2005, 09:36 PM
As much as like 15minuteservers, the lack of notification on issues such as this is my one grip. I can accept the downtime, I just wish I didn't have to rely on a 3rd party forum to find out the cause of it.
Posted by Lem0nHead, 06-14-2005, 09:55 PM
what about http://forums.15minuteservers.com/showthread.php?t=197 ?
Posted by harryhood, 06-14-2005, 10:40 PM
As that post stated the outage was from 10:35 to 10:50. The post was made at 12:57, 2 hours later. So during the outage I had no idea if it was a general network issue or a problem with my server in general. So like many of us I had to rely on the WHT to find out what was going on.
Posted by MattF, 06-15-2005, 09:25 AM
Yes it is a bit concerning that they do not update their forums when problems occurs. Just a simple, we are aware of a problem and working on it.
Posted by harryhood, 06-15-2005, 09:35 AM
Please do not get me wrong, I'm not trying to trash 15minuteservers in any way. I am very happy overall with the network, hardware and support that I receive. I actually owe Matthew a big thank you for helping to get ownership of a server I have there transfered to me when the intermediate company who previously leased the server went belly-up. Just a little improvement in communication would be great.
Posted by FHDave, 06-15-2005, 10:07 AM
Where is their MMU datacenter?
Posted by Dan Grossman, 06-15-2005, 02:22 PM
Addresses are on the network map: http://www.nac.net/networkmap.asp