Hudsondigital down

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Posted by bugsoft, 10-21-2005, 06:01 AM
Hudsondigital has been down for at leat 3 hours. DOES ANYONE KNOW A PHONE NUMBER??!!
Posted by Mike Bell, 10-21-2005, 06:08 AM
Same here.... but I think the issue is upstream network. I've got a few emails in.. no response yet tho. H:\>tracert 204.14.244.186 Tracing route to 204.14.244.186 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.246 2 1 ms 1 ms 1 ms 65.218.64.209 3 * * * Request timed out. 4 * * * Request timed out. 5 Loopback0.GW10.DFW9.ALTER.NET [137.39.6.200] reports: Destination host unr eachable. Trace complete. What does yours look like?
Posted by bugsoft, 10-21-2005, 06:13 AM
Mine looks a bit better. It goes to the CRNC network and stops there: traceroute to 69.9.XX.XXX (69.9.XX.XXX), 30 hops max, 38 byte packets 1 ge-6-0-core.scr1.hostnoc.net (66.96.192.1) 0.321 ms 0.229 ms 0.143 ms 2 ge-rtr1.scra1.hostnoc.net (66.197.191.81) 0.251 ms 0.295 ms 0.222 ms 3 ge1-oc48-1-0-ctsi.rtr0.phla1.hostnoc.net (66.197.191.2) 5.584 ms 5.517 ms 5.588 ms 4 g0-9.na21.b003003-1.phl01.atlas.cogentco.com (38.112.240.33) 6.011 ms 6.074 ms 6.338 ms 5 g10-2.core01.phl01.atlas.cogentco.com (66.250.8.85) 5.954 ms 6.273 ms 6.251 ms 6 p5-0.core02.jfk02.atlas.cogentco.com (66.28.4.1) 8.629 ms 8.587 ms 8.762 ms 7 p5-0.core02.jfk01.atlas.cogentco.com (66.28.4.170) 8.442 ms 8.591 ms 8.417 ms 8 p1-0.core01.ewr02.atlas.cogentco.com (154.54.3.170) 8.843 ms 8.973 ms 8.990 ms 9 302.ge-2-3-0.cr1.ewr1.us.nlayer.net (69.31.94.29) 9.530 ms 9.084 ms 9.054 ms 10 0.ge-0-3-0.cr1.nyc1.us.nlayer.net (69.31.95.161) 9.868 ms 9.675 ms 9.490 ms 11 crnc.invisiblehand.net (216.12.164.73) 9.137 ms 9.396 ms 10.033 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * *
Posted by bugsoft, 10-21-2005, 06:16 AM
Or: root@server11 [~]# traceroute 69.9.XX.XXX traceroute to 69.9.XX.XXX (69.9.XX.XXX), 30 hops max, 38 byte packets 1 161.69-93-6.reverse.theplanet.com (69.93.6.161) 0.467 ms 0.390 ms 0.374 ms 2 dsr1-1-v1.dllstx2.theplanet.com (12.96.160.9) 0.452 ms 0.417 ms 0.385 ms 3 vl21.dsr01.dllstx3.theplanet.com (70.85.127.65) 0.847 ms 0.814 ms 0.820 ms 4 ae1-0.ibr03.dllstx3.theplanet.com (70.85.127.35) 0.816 ms 0.843 ms 0.850 ms 5 hagg-01-ae0-998.dlfw.twtelecom.net (168.215.241.149) 1.466 ms 1.448 ms 1.538 ms 6 core-02-ge-3-1-0-504.dlfw.twtelecom.net (66.192.253.124) 1.504 ms 2.443 ms 1.420 ms 7 peer-02-so-0-0-0-0.dlfw.twtelecom.net (66.192.246.53) 1.704 ms 1.656 ms 1.647 ms 8 ge-0-3-0.cr1.dfw1.nlayer.net (206.223.118.61) 1.808 ms 1.851 ms 1.800 ms 9 0.ge-0-3-0.cr1.nyc1.us.nlayer.net (69.31.95.161) 38.751 ms 39.771 ms 38.672 ms 10 crnc.invisiblehand.net (216.12.164.73) 41.315 ms 41.939 ms 41.468 ms 11 * * * I have only 2 dedicated servers with them so that's not a big big deal for me. I was planning on moving several to there (overall comments from them are good) But this worries me and the fact they don't answer support in european or asian hours. This happend to me on the past (not network issues but reboots) What worries me most is I don't have a phone number to call them so I know they are aware of it. I am betting they haven't yet read the support tickets.
Posted by bugsoft, 10-21-2005, 06:20 AM
I opened a ticket 1 hour ago about this issue and still no answer. And my customers tell me the servers has been down for 3 hours and 20 minutes now
Posted by Mike Bell, 10-21-2005, 06:24 AM
Yeah, no answering does suck. I hate the idea there is no phone #...
Posted by Mike Bell, 10-21-2005, 06:26 AM
Just found this but not sure how old it is... hudsondigital.net 33472 +1-201-947-2524 +1-201-947-2524 noc@hudsondigital.net 24x7
Posted by Mike Bell, 10-21-2005, 06:28 AM
Maybe more up to date, lol: http://ws.arin.net/cgi-bin/whois.pl?queryinput=!%20AS33472
Posted by bugsoft, 10-21-2005, 06:37 AM
Tried that before Goes to a answring maching
Posted by Mike Bell, 10-21-2005, 06:40 AM
Poop... hopefully somebody important will wake up soon? hehe... nice huh...
Posted by bugsoft, 10-21-2005, 06:41 AM
That's what happend last time. After 3 hours when it get's to 8 or 9AM EST someone wakes up and fixes the problem(s) but I don't really like that at all. Makes me think twice
Posted by bugsoft, 10-21-2005, 07:01 AM
7:00AM EST Means it's gona take at least 2 more hours and that makes 6 hours of network downtime!!!
Posted by bugsoft, 10-21-2005, 08:10 AM
8:00 AM AND STILL Nothing Ticket opened 4 hours ago and still no activity
Posted by Mike Bell, 10-21-2005, 08:43 AM
Yeah. I think I'm going to look elsewhere for hosting.
Posted by bugsoft, 10-21-2005, 09:03 AM
Does anyone know what's happening with Hudsondigital and/or been hable to communicate with them?
Posted by bugsoft, 10-21-2005, 09:33 AM
7 Hours down and going and still no answers nor even a ticket update.
Posted by bugsoft, 10-21-2005, 10:13 AM
8 Hours and going. How many customers does hudsondigital has, only 2 people complaining?
Posted by bugsoft, 10-21-2005, 10:26 AM
No traffic at all at the switches: http://www.hudsondigital.net/cgi-bin...=95&filled=yes http://www.hudsondigital.net/cgi-bin...=95&filled=yes Getting worried
Posted by Mike Bell, 10-21-2005, 11:18 AM
Nice router backups: "At approximately 5 AM, our Cisco 3550 Layer 3 switch failed. A replacement is being sent to us, via same day shipment courier, with an ETA of 5 PM. We extremely apologize for this event and will be issuing service credits on ICB."
Posted by Mike Bell, 10-21-2005, 09:07 PM
still down. i picked a winner this time...