Quickpacket Down?

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Posted by ellery, 11-10-2005, 11:19 PM
can anyone else access quickpacket? i can not reach there site or any system in my ip range
Posted by poncho2000, 11-10-2005, 11:25 PM
Hi, Does anybody know quickpacket.com phone number? I have a dedicated server with them and I'm having problems with it. Their site is not accessible (at least for me). Can anybody access http://www.quickpacket.com ? Thanks, Peter
Posted by meanshark, 11-10-2005, 11:29 PM
My server is down also. Can't access their site either. This is the second time in as many months this has happened.
Posted by ellery, 11-10-2005, 11:30 PM
raceroute to 63.223.4*.* (63.223.4*.*), 64 hops max, 40 byte packets 1 192.168.1.1 (192.168.1.1) 2.201 ms 1.181 ms 0.830 ms 2 65.14.248.9 (65.14.248.9) 14.599 ms 15.883 ms 62.509 ms 3 65.14.250.49 (65.14.250.49) 14.665 ms 16.896 ms 15.715 ms 4 205.152.99.177 (205.152.99.177) 39.076 ms 15.377 ms 17.800 ms 5 axr00asm-1-3-1.bellsouth.net (65.83.237.2) 15.661 ms 18.192 ms 46.986 ms 6 axr01asm-1-2-0.bellsouth.net (65.83.236.11) 17.655 ms 15.454 ms 16.466 ms 7 axr00aep-0-1-0.bellsouth.net (65.83.236.50) 20.613 ms 16.464 ms 15.918 ms 8 axr01aep-1-0-0.bellsouth.net (65.83.236.49) 21.138 ms 15.874 ms 19.351 ms 9 65.83.236.162 (65.83.236.162) 16.091 ms 15.236 ms 15.667 ms 10 ge2-4.br01.atl01.pccwbtn.net (63.216.31.169) 19.497 ms 23.463 ms 21.761 ms 11 pos6-0.cr02.dal01.pccwbtn.net (63.218.22.90) 39.039 ms !H * 40.184 ms !H ellery-durgins-power-mac-g4:~ ellery$ traceroute 63.223.4*.* traceroute to 63.223..4*.* (63.223..4*.*, 64 hops max, 40 byte packets 1 192.168.1.1 (192.168.1.1) 13.845 ms 4.765 ms 1.840 ms 2 65.14.248.9 (65.14.248.9) 14.334 ms 24.408 ms 47.889 ms 3 65.14.250.49 (65.14.250.49) 14.350 ms 15.427 ms 15.627 ms 4 205.152.99.177 (205.152.99.177) 15.023 ms 14.980 ms 14.241 ms 5 axr00asm-1-3-1.bellsouth.net (65.83.237.2) 14.390 ms 14.763 ms 14.399 ms 6 axr01asm-1-2-0.bellsouth.net (65.83.236.11) 57.902 ms 31.502 ms 17.443 ms 7 axr00aep-0-1-0.bellsouth.net (65.83.236.50) 17.606 ms 15.671 ms 76.530 ms 8 axr01aep-1-0-0.bellsouth.net (65.83.236.49) 15.778 ms 19.730 ms 18.041 ms 9 65.83.236.162 (65.83.236.162) 24.671 ms 18.151 ms 20.696 ms 10 ge2-4.br01.atl01.pccwbtn.net (63.216.31.169) 17.699 ms 17.760 ms 44.449 ms 11 pos6-0.cr02.dal01.pccwbtn.net (63.218.22.90) 35.895 ms !H * 50.003 ms !H Last edited by ellery; 11-10-2005 at 11:35 PM.
Posted by ericabiz, 11-10-2005, 11:48 PM
From the Google cache of Quickpacket's contact page: --- Contact QuickPacket At QuickPacket, we pride ourselves in customer service before and after the sale. Please use one of the below methods to contact us. Sales Department Phone: +1-800-719-3761 Fax: +1-404-393-9052 E-mail: sales@quickpacket.com For technical support, billing inquiries, or abuse issues, please contact us using our support ticketing system. --- Good luck.
Posted by poncho2000, 11-10-2005, 11:59 PM
Thanks! Peter
Posted by Rukas, 11-11-2005, 12:09 AM
My server just went down about 15 minutes ago too. Ive sent an email to sales@quickpacket.com I will let you know if I get anything back and would appreciate if you could do the same.
Posted by RDOSTI, 11-11-2005, 12:10 AM
I have a reseller with them and my site/s are all down (42 sites). Their site is down. Their billing gateway is down too ! Their support emails arent being replied to or phone numbers arent being picked up! Im frustrated... Had a bad experience earlier this week. First I paid them to get my acccounts on their server, their mysql wasnt compatible with my sites so i asked for a refund and they declined. then they fixed it up after 3 hours (thankgod)...then 3 days later the entire server/site is down...emails bounce back, phone numbers are busy or dont exist, and my clients are pissed off. This guy is Quick-Pocket..not packet...they stole right through my pocket! Peter, any news for you about them or anything? Let me know asap.
Posted by Rukas, 11-11-2005, 12:12 AM
... On hold with them now....
Posted by Rukas, 11-11-2005, 12:14 AM
Can someone from america call them? Im in Australia, all I can do is leave a message and I doubt they will phone me back...
Posted by RDOSTI, 11-11-2005, 12:15 AM
Rukas..same issue with me too...all you guys, PM me or I will PM you if "I or any of us" should get any new information regarding this ...seems like a scandal to me..one server down = fine...two servers down = weird...all servers down = scandal!
Posted by RDOSTI, 11-11-2005, 12:17 AM
Im in India..no chance to call them either
Posted by Rukas, 11-11-2005, 12:18 AM
Well, whats a reasonable explenation for this? Lets stay skandal free for now The thing is if their main site is down, their email will be down too...
Posted by Rukas, 11-11-2005, 12:22 AM
How do PMs work on this site? I cant seem to PM anyone... And i cant seem to post a link to Quickpackets profile... LOL... hold on I think this is my fifth post...
Posted by Rukas, 11-11-2005, 12:24 AM
http://www.webhostingtalk.com/member.php?u=725 There, someone PM them...
Posted by RDOSTI, 11-11-2005, 12:26 AM
well how can it be that 2 dedicated servers are down...one reseller (mine) fine..cuz maybe im hosted with their site (Sadly)...but dedicated servers? 1) either their network provider is down 2) or we've been had One more issue...http://www.dnsstuff.com/tools/dnstim...ket.com&type=A they are using a free dns system for their sites, ... this seems non-professional..why do i feel we've really been had.... i hope im just wrong but at the momment ...something seems really odd.
Posted by Rukas, 11-11-2005, 12:29 AM
Im not gonna say we've been had, Ive been with them for a few months now and all has been good, we'll see.... Anybody get any new info?
Posted by RDOSTI, 11-11-2005, 12:30 AM
pm'd them...waiting for a reply if they even do
Posted by RDOSTI, 11-11-2005, 12:32 AM
Ive been with them less so im worried...
Posted by Rukas, 11-11-2005, 12:33 AM
Question, has this happened to anyone in the past?
Posted by poncho2000, 11-11-2005, 12:41 AM
I've PMd them an hour ago and I sent an email to support@quickpacket.com, but no reply so far. The funny thing is that the email didnt bounce back. I've left them voice mail, but nobody called me back either. I hope they fix this soon, or I'll have to move all my sites... I never had bad experience with them prior this one.
Posted by Rukas, 11-11-2005, 12:42 AM
Ive added them to my MSN and AIM but they're not online, we'll see. Poncho can I grab your MSN/AIM details? I just want to stay up to date...
Posted by RDOSTI, 11-11-2005, 12:44 AM
Mine bounced..2nd one didnt...blackhole?
Posted by BuzzServ, 11-11-2005, 12:45 AM
Looks like their pccwbtn link is down. Could be that this is the issue or could be they haven't paid the bills. Tracing route to quickpacket.com [69.61.60.3] over a maximum of 30 hops: 1 17 ms 16 ms 16 ms 10.0.0.2 2 18 ms 18 ms 17 ms bri-nxg-ibo-are-1-loo-20.tpgi.com.au [202.7.162. 186] 3 17 ms 17 ms 17 ms bri-nxg-ibo-cup-1.tpgi.com.au [220.245.180.202] 4 19 ms 18 ms 17 ms bri-nxg-ibo-zeu-1-ge-1-1.tpgi.com.au [220.245.18 0.193] 5 31 ms 30 ms 29 ms syd-nxg-ibo-ero-pos-7-2.tpgi.com.au [202.7.162.2 29] 6 32 ms 33 ms 31 ms 202.139.78.13 7 181 ms 182 ms 183 ms 203.208.148.69 8 181 ms 181 ms 180 ms pos2-2.cr01.lax04.pccwbtn.net [63.218.51.5] 9 239 ms 238 ms 238 ms ge3-1.br01.atl01.pccwbtn.net [63.216.31.38] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
Posted by RDOSTI, 11-11-2005, 12:46 AM
Rukas what is ur aim,msn id?
Posted by Rukas, 11-11-2005, 12:48 AM
AIM: eternalrukas
Posted by RDOSTI, 11-11-2005, 12:49 AM
Hi. This is the qmail-send program at mail2.infinology.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : 205.234.170.136 does not like recipient. Remote host said: 450 : Recipient address rejected: Policy Rejection: Please try later. Greylisting http//www.dnsmadeeasy.com/s0306/res/greylisting.html Giving up on 205.234.170.136. I'm not going to try again; this message has been in the queue too long. --- Below this line is a copy of the message. Return-Path: Received: (qmail 25464 invoked from network); 11 Nov 2005 03:37:01 -0000 Received: from unknown (HELO fremontxp) (220.224.42.182) by mail2.infinology.com with SMTP; 11 Nov 2005 03:37:00 -0000 From: "Fremont" To: Subject: Server Down 63.223.46.195 Date: Fri, 11 Nov 2005 09:13:46 +0530 Message-ID: <005501c5e672$22dc72a0$689557e0$@com> MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft Office Outlook 12.0 Thread-Index: AcXlZzj2qkqSr7YlTd+qq/4Is/45QQBCr+ww In-Reply-To: Server has been down last 3 hours or more. Please reboot or fix 63.223.46.195 Fremont
Posted by poncho2000, 11-11-2005, 01:05 AM
Please keep this thread updated if you hear back from quickpacket.com or if you find something new...
Posted by Rukas, 11-11-2005, 01:11 AM
Will do Pete, please do the same. This really really sucks.
Posted by Rukas, 11-11-2005, 01:13 AM
http://www.webhostingtalk.com/showthread.php?t=460327
Posted by Rukas, 11-11-2005, 01:15 AM
Seems they're just having some problem, apparently was down for some people yesturday also, where as mine went down when this thread was created. When did yours go down guys? http://www.webhostingtalk.com/showthread.php?t=460325
Posted by Rukas, 11-11-2005, 01:20 AM
http://www.webhostingtalk.com/showthread.php?t=422618 Seems they had the same exact problem a couple of months ago due to a DOS attack. Took about five hours to get back online.
Posted by meanshark, 11-11-2005, 01:32 AM
Yeah, I've been with them since Feb. of this year with No problems at all until this last month and now this. And I run a dedicated server.
Posted by Rukas, 11-11-2005, 01:58 AM
No developments?
Posted by ellery, 11-11-2005, 02:03 AM
I'm in the process of purchising connectivity from Cyber Wurx. I'm going to head down to the DC withen the next few hours and see what i can do.
Posted by ellery, 11-11-2005, 02:14 AM
The word i have gotten is there is a Core Router out. But no one has been able to speak with jeff...............
Posted by Rukas, 11-11-2005, 02:24 AM
There's nothing anyone else can do?
Posted by RackSurge-Amit, 11-11-2005, 02:50 AM
I think this is total ********...Im about to get a rack from cyberwurx anyone want to chip in let me know because quickpacket is a bunch of ****, always down garbage i wont recommend anyone 2 them if you do hit me up and we can see whats going one
Posted by RackSurge-Amit, 11-11-2005, 02:52 AM
I think this is total ********...Im about to get a rack from cyberwurx anyone want to chip in let me know because quickpacket is a bunch of **** or put there servers in our rack, always down garbage i wont recommend anyone 2 them if you do hit me up and we can see whats going one
Posted by RackSurge-Amit, 11-11-2005, 03:08 AM
quickpacket is back online, reboot atl1.quickpacket.net, i think ill still prolly have to move this stuff be happening to much....how it gonna crash every 2 days crashed on nov 8th and now on 10th, and take hours to reboot Last edited by RackSurge-Amit; 11-11-2005 at 03:15 AM.
Posted by RackSurge-Amit, 11-11-2005, 03:15 AM
quickpacket is back online, reboot atl1.quickpacket.net, i think ill still prolly have to move this stuff be happening to much....how it gonna crash every 2 days crashed on nov 8th and now on 10th, and take hours and hours to reboot
Posted by Rukas, 11-11-2005, 03:19 AM
Im back up. ^^ I dont know what you're talking about, but I host StreetHop.com on there and have never had any major problems. Quickpacket has been great and the support is usually spot on. For anyone reading this thread in the future considering buying a server with QuickPacket, dont let this little problem stop you because it really was just a speed bump in an otherwise straight road. Even with these couple hours down Id recommend quickpacket. Hope all the problems are resolved for everyone now.
Posted by RDOSTI, 11-11-2005, 05:33 AM
According to my last look the site is up my reseller is up - so i assume everyone elses is too
Posted by RDOSTI, 11-11-2005, 05:36 AM
Hope they offer us some free time or discount or something..but yeah as long as it doesnt happen again im cool.they should email the clients letting us know next time though so ppl like me dont panic and think they tricked n stole from me. As posted a reply in my earlier scam post ..I apologize to the company ...I was worried ...but its good as of now..hope so for a while more so i can be sure im safe . I wont recommend them for another 1-2 months but i sure wont say dont use them either.
Posted by poncho2000, 11-11-2005, 08:35 AM
Did anybody hear back from QuickPacket? Does anybody know what exactly happened?
Posted by RDOSTI, 11-11-2005, 08:39 AM
Hear back - no. Exactly happened - no Is my site / server up - yes. ...not even an email to me apologizing for the downtime...*Pissed*
Posted by gatorzone, 11-11-2005, 09:22 AM
so many people dissapointed today... me too.. and where is the quickpacket guy... it used to be here somehow...
Posted by qps, 11-11-2005, 09:59 AM
We plan to make a detailed post on our web site about the outage a little later today. http://www.mypacket.com We apologize for the inconvenience.
Posted by RDOSTI, 11-11-2005, 10:11 AM
lol cant wait.
Posted by ellery, 11-11-2005, 11:34 AM
All right everyone, Lets give QuickPacket a brake. Jeff Is a great guy. Quickpacket is a small hosting company. They do a great job with there resources he has. When you are in the hosting business Stuff happens. When Qucikpacket went down i called Cyber Wurx to make arrangments for connectivity. I'f you do not have a fail safe system Setup. Should you be in the hosting business?
Posted by RDOSTI, 11-11-2005, 11:42 AM
Well ellery, not to be jumpy again, but 1) If you expect us to have backup, shouldnt the company that is providing SERVERS for rent or resellers also have backup? The reason, most of us joined him/it is so we get reliable hosting or reliable service without having to think of backup or investing extra. 2) The main issue was that the company did not email any of us letting us knwo the issue till right now. That was unprofessional. And don't expect us to be calm when a host suddenly goes down without warning. 3) Jeff is a great guy - no questions about that. I don't know him personally anyways to touch that topic. 4) QuickPacket is a small hosting company. When I asked his support team on msn messenger i was told "QuickPacket is a large hosting company and have over 200 Servers..." ....lookie here...someone sure is lying....maybe ill try to find that conversation i had (hoping i saved it) and show you it... 5) If you don't have a faile safe system setup, should you be in the hosting business..good question..wrong person/s to ask. Ask the hosting company (QPacket). ---- I'm not going at QuickPacket or anything directly against them..I just feel your post ellery (just this one) is defending the host without him even explaining the reasons of what happened and why he didnt contact us..he may have told you the reason so your posting here..but he never told me or most of the others...so I dont think your post (this one) is really correct. Last edited by RDOSTI; 11-11-2005 at 11:48 AM.
Posted by ellery, 11-11-2005, 11:54 AM
On number 4 i stand corrected. But even with A 100% SLA Stuff happens. Having Backups of the Backups is still running a Risk. Trusting Someone elses backups is a risk. I have Servers in GA,NY,CA and TX. and i could still have donetime. but the decreases the chances 4 fold. True an email did not get sent around. I agree it would have been nice to know. But i would prefer to have the Tech working on the network issue rather then emailing me. But thats me. So fremont you are right QP should have more backup's but Sometimes you have to make do
Posted by RDOSTI, 11-11-2005, 12:03 PM
agreed. no argument with this reply Lets just hope things settle down now
Posted by efarmer, 11-11-2005, 05:17 PM
What is this atl1.quickpacket.net? Is it normal to be down or ?
Posted by tigre, 11-11-2005, 07:44 PM
No its not normal for that to be down. That is the actual box that host my personal reseller account. I have been with them for almost 2 months, which is not a long time. Service is good, Support is fast but the downtime just experience is not acceptable. So far I have been happy and understand the nature of networks. IMO, they need another location outside that data center for clients to use as a back up location for information on the status such as failured core routers. Clients need to be informed. I also believe they do have automated back ups, I believe at 1am PST or something is happing to the web server at that time making it inaccesible. FTP works just not the webserver. I maintain my own back up and not worry if they do or dont. As I said, only been with them aprox 2 months and learning things about their service. Frequent failures will force me to move but for the moment I am happy with them.
Posted by qps, 11-12-2005, 01:06 PM
Hey guys, During Thursday night, we had an outage that lasted from about 10 PM until 2 AM EST (-0500 GMT). I wanted to let you know that we are taking steps to prevent this from happening again. We are also looking into moving www.mypacket.com to an off-site location so we can provide you updates in the future that you can access in the event of some type of issue. For those of you not familar with www.mypacket.com, it's the site where we post updates about scheduled maintenance, network issues, virtual/reseller servers being rebooted, etc. I sincerely apologize to those who called and weren't able to reach anyone. During the outage, there was only one technician working, and he was occupied with trying to fix the issue. In addition, the phone system was not properly forwarding emergency calls - they went to an off-duty technician who had his phone turned off. We are looking into replacing our phone system because of this failure. SLA service credits are available as stated under http://www.quickpacket.com/sla.htm. If you have specific questions, or wish to apply for the credit, please contact us using the support ticketing system. Again, we truly apologize, and we appreciate your business. Thanks.
Posted by RDOSTI, 11-12-2005, 01:15 PM
Just after i had a fight on msn support about this and then posted at WHT regarding the issue, he posts here...trying to "prove a point" or "a change in heart".... this is as sly as it gets
Posted by Rukas, 11-12-2005, 09:14 PM
Dude, it was posted on mypacket earlier, hes not changing anything. Seriously, you seem like you just want to prove quickpacket sucks, if you think so, find another server! First you make a thread without even knowing whats going on calling them thieves now this? Find a new host, because you dont seem happy at all, and its getting old...