Hiveocity DC2 down [MERGED]

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Posted by skyaus, 11-29-2005, 08:39 AM
C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Reply from 69.46.31.82: Destination host unreachable. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out.
Posted by swiserv, 11-29-2005, 08:59 AM
All my 10 mbps servers at hivelocity down again, for some time (~20 mins) already Looks like router again? Awful uptime last month on 10 mbps unmetered hivelocity servers.
Posted by WebHostingNeeds, 11-29-2005, 09:02 AM
Yes, its down. It is Data Center problem, i got 2 servers on same data center, both are down.
Posted by IKillBill, 11-29-2005, 09:03 AM
which data center?
Posted by skyaus, 11-29-2005, 09:04 AM
Hivelocity.
Posted by swiserv, 11-29-2005, 09:08 AM
Up, after about 30 min downtime.
Posted by Whocares, 11-29-2005, 09:15 AM
nearly everyday they go down. not good
Posted by abdik, 11-29-2005, 09:36 AM
In the recent past highvelocity servers have shown a tendency to go down more often. That ofcourse reflects badly.
Posted by boonchuan, 11-29-2005, 09:39 AM
Looks ok at my side C:\Documents and Settings\BOONCHUAN>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Reply from 206.51.227.193: bytes=32 time=268ms TTL=46 Reply from 206.51.227.193: bytes=32 time=268ms TTL=46 Reply from 206.51.227.193: bytes=32 time=272ms TTL=47 Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds: Minimum = 268ms, Maximum = 272ms, Average = 269ms
Posted by dex101, 11-29-2005, 09:42 AM
Mine is back up as well.
Posted by Webfactor, 11-29-2005, 09:42 AM
C:\Documents and Settings\WBF>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Reply from 206.51.227.193: bytes=32 time=153ms TTL=46 Reply from 206.51.227.193: bytes=32 time=147ms TTL=46 Reply from 206.51.227.193: bytes=32 time=151ms TTL=46 Reply from 206.51.227.193: bytes=32 time=149ms TTL=46 Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 147ms, Maximum = 153ms, Average = 150ms
Posted by Streamer, 11-29-2005, 09:46 AM
No good from the Washington, DC area. C:\Documents and Settings\Richard>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Posted by l0ck_up, 11-29-2005, 10:30 AM
Vick said : We had an issue with our core switch Its fixed now Unfortunelly I now I only got 98% uptime because of that and 97.9% uptime for November Actually It's almost 1 hour down from my record; at my time from 19.20 - 20.15. Poor me
Posted by easyarabia, 11-29-2005, 10:49 AM
This is really getting ridiculous, This is my second month with hivelocity and I'm totally disappointed. Last month we all had over 10 hours downtime and today we had again downtime for 5 mins then 45 mins. I'll just find myself another dedicated server provider with better uptime.
Posted by Sephirex, 11-29-2005, 11:21 AM
Pinging 206.51.227.193 [206.51.227.193]: Ping #1: Got reply from 206.51.227.193 in 29ms [TTL=51] Ping #2: Got reply from 206.51.227.193 in 29ms [TTL=51] Ping #3: Got reply from 206.51.227.193 in 36ms [TTL=51] Ping #4: Got reply from 206.51.227.193 in 29ms [TTL=51] PING 206.51.227.193 (206.51.227.193) 56(84) bytes of data. 64 bytes from 206.51.227.193: icmp_seq=0 ttl=54 time=94.9 ms 64 bytes from 206.51.227.193: icmp_seq=1 ttl=54 time=70.6 ms 64 bytes from 206.51.227.193: icmp_seq=2 ttl=54 time=68.1 ms 64 bytes from 206.51.227.193: icmp_seq=3 ttl=54 time=68.3 ms 64 bytes from 206.51.227.193: icmp_seq=4 ttl=54 time=67.6 ms 64 bytes from 206.51.227.193: icmp_seq=5 ttl=54 time=89.9 ms 64 bytes from 206.51.227.193: icmp_seq=6 ttl=54 time=67.8 ms 64 bytes from 206.51.227.193: icmp_seq=7 ttl=54 time=68.0 ms 64 bytes from 206.51.227.193: icmp_seq=8 ttl=54 time=67.8 ms 64 bytes from 206.51.227.193: icmp_seq=9 ttl=54 time=67.5 ms --- 206.51.227.193 ping statistics --- 10 packets transmitted, 10 received, 0% packet loss, time 9004ms rtt min/avg/max/mdev = 67.548/73.107/94.969/9.788 ms, pipe 2
Posted by mycroftx, 11-29-2005, 11:39 AM
Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Reply from 206.51.227.193: bytes=32 time=174ms TTL=49 Reply from 206.51.227.193: bytes=32 time=174ms TTL=49 Reply from 206.51.227.193: bytes=32 time=174ms TTL=49 Reply from 206.51.227.193: bytes=32 time=186ms TTL=49 Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 174ms, Maximum = 186ms, Average = 177ms
Posted by GFuse|Kevin, 11-29-2005, 12:01 PM
This is poor network design imo. They will actually say that they do not have routing protocols that will converge and use another router or switch for that matter if the other dies? Having one point of failure and not a way to get around it is simply bad design.
Posted by GFuse|Kevin, 11-29-2005, 12:18 PM
Look in the outages forum, you will see hivelocity.
Posted by bubblehost.com, 11-29-2005, 12:36 PM
Mine is down again...
Posted by hivelocitygm, 11-29-2005, 02:29 PM
I apologize for the recent issues some of you may have experienced with our network. We do not anticipate any further issues. Over the next week or 2 we will be adding a layer of redunancy within our network to eliminate any possibility of this happening again. Downtime this morning was limited to about 30 minutes. We realize any downtime is unacceptable. If any of you are still having problems you need to contact our support department immediately as it is not network related.
Posted by l0ck_up, 11-29-2005, 08:26 PM
I got alert from 2.31-4.50 (at my time GMT+7) that my server down. No 99% uptime anymore.
Posted by dex101, 11-30-2005, 02:24 PM
My server was down again for a few minutes. I hope this is going to end soon.
Posted by dex101, 11-30-2005, 02:30 PM
Down again !
Posted by Rick-WHSuite, 11-30-2005, 02:31 PM
Great! Im down AGAIN! i was down for 1 hour yesterday and have now been for the last 10 minutes - im glad this is my last month with them! Its awful...i would get a better uptime hosting from my shed!
Posted by swiserv, 11-30-2005, 02:32 PM
All 10 mbps servers at hivelocity down , again
Posted by bubblehost.com, 11-30-2005, 02:33 PM
Yeah am down again, gosh I cant even get any work done on my sites! Rediculous... Justin
Posted by skyaus, 11-30-2005, 02:35 PM
C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out.
Posted by bubblehost.com, 11-30-2005, 02:35 PM
So if I switch to 100mbs I wont have this problem? What is that like an extra $10 or something? I thinnk i may have to do that.
Posted by Rick-WHSuite, 11-30-2005, 02:38 PM
dont bother - Thomor switched & his server was left in the 10mbps racks after he upgraded...just spoke with support they said "Rob T.: There is some problem at datacentre" i asked for an ETA and he wont respond.
Posted by probonic, 11-30-2005, 02:42 PM
Hmmm - "we do not anticipate any further issues" - don't say things like that unless you are sure they aren't going to happen again. Overall in my first month with HV I have seen 6 network outages and 2 power failures (resulting in my server being rebooted which was very annoying). And of course my server is now down again! I certainly hope this redundancy sorts out the problems. If not, I will certainly be going bye-bye. Even for the cheap prices, this is ridiculous.
Posted by probonic, 11-30-2005, 02:43 PM
I have just been quoted a time of 1 hour from Rob T.
Posted by Rick-WHSuite, 11-30-2005, 02:43 PM
As you can see they have put the most unreliable people in charge of support (that convo there lasted 12 minutes) Im going to be asking for a FULL refund for this month - if i dont receve that i will be issuing a charge back.
Posted by bubblehost.com, 11-30-2005, 02:48 PM
Man my traffic trades have been taking a beating the past few days.
Posted by Rick-WHSuite, 11-30-2005, 02:51 PM
Im down about $80 in advertising at the moment because if this...I was just sending out the damn newsletters too!
Posted by GFuse|Kevin, 11-30-2005, 02:52 PM
I think someone needs to hire some (good) network engineers. Or at least fire the fake ones..
Posted by bubblehost.com, 11-30-2005, 02:54 PM
and get a new core switch
Posted by Rick-WHSuite, 11-30-2005, 02:55 PM
Or they just need to stop telling their customers its "their" datacenter as it isnt...they still wont admit that after the last downtime.
Posted by marmoset01, 11-30-2005, 02:57 PM
IS it down again for anyone else? Because I cant tell if its my server that crashed again, or their network is down.
Posted by Rick-WHSuite, 11-30-2005, 02:59 PM
Its down for all of us lot on the crappy 10Mbps servers again...no point trying to get them to provide support because they dont know how to do that...
Posted by bubblehost.com, 11-30-2005, 03:01 PM
yegor you can tell if it is just you by pinging the domain at the top of the thread, but yeah we are all down
Posted by Rick-WHSuite, 11-30-2005, 03:03 PM
Hmm...ev1 seems to be able to reach my server:
Posted by marmoset01, 11-30-2005, 03:05 PM
my server seems to be up now...
Posted by Rick-WHSuite, 11-30-2005, 03:06 PM
Blimy mine too
Posted by bubblehost.com, 11-30-2005, 03:10 PM
it is up for me, see you all tomorrow!
Posted by marmoset01, 11-30-2005, 03:12 PM
same time, I'll bring the tea.
Posted by Rick-WHSuite, 11-30-2005, 03:12 PM
haha...no sooner hopefully :p
Posted by easyarabia, 11-30-2005, 04:48 PM
don't get so excited guys, it will be down again & again... and we better ask mods to make this thread sticky after we get bored from posting "Down again" & "Up again" its like an elevator
Posted by skyaus, 11-30-2005, 08:25 PM
what is wrong with their network? my server is down again and again. C:\>ping skyaus.com Pinging skyaus.com [206.51.227.193] with 32 bytes of data: Request timed out. Reply from 69.46.31.82: Destination host unreachable. Request timed out. Request timed out. Ping statistics for 206.51.227.193: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
Posted by avythe, 11-30-2005, 08:26 PM
This needs to go in the providers downtime forum (at the bottom of the site). However, --- skyaus.com ping statistics --- 4 packets transmitted, 4 packets received, 0% packet loss Are you sure it's not just you?
Posted by GFuse|Kevin, 11-30-2005, 08:35 PM
Ping statistics for 206.51.227.193: Packets: Sent = 17, Received = 17, Lost = 0 (0% loss) 12 208 ms 212 ms 212 ms 69.46.31.82 13 306 ms 213 ms 212 ms 206.51.227.193 69.46.31.82 was the one reporting it as not reachable. So it isnt just him, thats a router/l3switch on hivelocity's network. And likely the 'core switch' they keep blaming for problems.
Posted by Apolo, 11-30-2005, 08:40 PM
Once again? I'm sorry, I don't want to sound any rude, but why you don't contact your provider instead of posting here you can't ping your server? I think the only one really able to help you with your issues is your provider. And yes, there is a Providers and Network Outages and Updates forum where you can post this kind of issues. Regards,
Posted by skyaus, 11-30-2005, 08:43 PM
my server is down again this morning. will we get credit on it?
Posted by eddy2099, 11-30-2005, 08:49 PM
If I were in your position and where the provider is unable to resolve the uptime issue, I would just move. My web sites are important to me. I don't see why you should stay with a datacenter which you are not happy with.
Posted by 007007, 11-30-2005, 11:39 PM
can you tell me where you bought the dedicated server??
Posted by probonic, 12-01-2005, 12:19 AM
If you just take a very quick look at the title - this thread is about HiVelocity.
Posted by IKillBill, 12-01-2005, 01:48 AM
that is why their price is so low? maybe
Posted by anon-e-mouse, 12-01-2005, 03:09 AM
skyaus, please do not create any more threads in the main forum. Merged again. Next one on this issue will be deleted. Contact HV about your issues before posting here.
Posted by bubblehost.com, 12-09-2005, 08:30 PM
I am down, and they were doing so good too!
Posted by cococrust, 12-09-2005, 08:31 PM
I haven't been able to connect to my server for the past 15 mins. Don't get any response from pings as well. Seems like HV's site is also unreachable. Anyone else experienced the same thing?
Posted by cococrust, 12-09-2005, 08:33 PM
mine as well. I can't even reach their site/support site to create tickets.
Posted by NE-Adam, 12-09-2005, 08:35 PM
Same here, although Vick R. seems to think it's just my server in need of a hard reboot. Adam
Posted by layer0, 12-09-2005, 08:36 PM
HV = HiVelocity?
Posted by bubblehost.com, 12-09-2005, 08:37 PM
yeah i dont think we need two threads....
Posted by NE-Adam, 12-09-2005, 08:38 PM
I managed to get to their site the second my server died, (the network?) seeming as putty died, and got into livechat before their site went down. Although Vick R. seems to think hard rebooting my server should fix it. Adam
Posted by bubblehost.com, 12-09-2005, 08:40 PM
Vicks a moron
Posted by NE-Adam, 12-09-2005, 08:40 PM
Probably would be a good idea to merge it with , Hiveocity DC2 down. Adam
Posted by cococrust, 12-09-2005, 08:44 PM
Okie. I am going to close the other thread I started. I dont have any way of reaching HV at the moment (since their site is unreachable). Does anyone know any of their support rep's e-mail address??
Posted by cococrust, 12-09-2005, 08:45 PM
oops. I can't delete this thread (usually if your post is the 1st one and u delete it, the whole thread is deleted as well). Mods, please merge/delete this thread. Sorry for inconvenience caused.
Posted by bubblehost.com, 12-09-2005, 08:46 PM
Why would you need to contact them, I can guaranty that they are aware that everyone is down, calling them will only slow them down at this points. That is just my opinion...
Posted by NE-Adam, 12-09-2005, 08:48 PM
Hmm, the IP of their 3rd nameserver shows up their site, you should be able to do what you need from there. http://207.44.230.17/ Edit: Maybe not so much after all, the status pages are broken and support system unfindable. Still though, you can open a live chat session and meet the infamous Vick R. Adam Last edited by NE-Adam; 12-09-2005 at 08:58 PM.
Posted by hmbelal, 12-09-2005, 08:51 PM
hivelocity where i've got a dedicated server seems to be done. Can't access their website either. does anybody have any information?
Posted by swiserv, 12-09-2005, 08:54 PM
All servers went down first, nivelocity.net in a 3-5 mins. When i asked whats up in a live chat, Vick told me he is not aware that network is down, too.
Posted by 123finder.com, 12-09-2005, 08:58 PM
My server is not reachable as well as hivelocity.net at 5pm GMT-8, Dec 9. Seem like they have quite a few outage lately, wondering why
Posted by marmoset01, 12-09-2005, 08:59 PM
Server down here as well.
Posted by amaroq, 12-09-2005, 09:01 PM
Yup... down here too. Hasn't been a a good start to my service with Hivelocity so far...
Posted by swiserv, 12-09-2005, 09:01 PM
Theit live chat on 3-rd party server, you should be able to always reach it by that link http://server.iad.liveperson.net/hc/...67093&byhref=1 Last edited by swiserv; 12-09-2005 at 09:03 PM. Reason: grammer
Posted by hostpuppy, 12-09-2005, 09:05 PM
Their entire system is off line - phone too.
Posted by Rclark, 12-09-2005, 09:07 PM
my server is down. no notification. This IS costing me MONEY. gah..
Posted by hostpuppy, 12-09-2005, 09:08 PM
No way to get in touch with them as it appears their backbone is off line - no phone at 888-869-4678 - # temporarily out off service... DID THEY LEAVE TOWN?! STEVE, ARE YOU STILL IN TAMPA OR WHAT?
Posted by avythe, 12-09-2005, 09:10 PM
This belongs in the downtime forum. It looks like their entire network is down, traceroute doesn't get out locally.
Posted by NE-Adam, 12-09-2005, 09:11 PM
Update: Adam
Posted by hostpuppy, 12-09-2005, 09:11 PM
The silence is deafening...
Posted by bubblehost.com, 12-09-2005, 09:13 PM
Thanks for the update adam
Posted by 123finder.com, 12-09-2005, 09:22 PM
I believe this is the 3rd time within a month. Anyone knows what's up with them? Cogent problem? DDOS? Growing pain?
Posted by ReB, 12-09-2005, 09:25 PM
Just about our site is to have a grand party in less than 7 hours...it's down. Talk about tough luck. Go hivelocity, you can do it!
Posted by Servax, 12-09-2005, 09:28 PM
Wow, this is great.. SECOND DOWNTIME IN THE LAST MONTH. Great.. I better get a refund, tired of all this downtime. One downtime I can accept it, second? Hah. Its been 5/10 minutes since Vick said that. EDIT: And now he just closed my chat session.. Nice Last edited by Servax; 12-09-2005 at 09:39 PM.
Posted by Pryach, 12-09-2005, 09:42 PM
Damnit, not again. Although it appears to be both Datacenters this time. SagoNet (where HV colocates to) still appears to be up. I wonder what the problem is this time. Anyone want to start a pool on guessing when it'll be back up. My bet is for 11:42PM Eastern standard time.
Posted by hostpuppy, 12-09-2005, 09:43 PM
Cool we should be back up by 9pm - LOL.
Posted by bubblehost.com, 12-09-2005, 09:44 PM
Dang and my traffic was doing great today. I think it will be atleast 5 hours from now. Justin I wonder how big this thread will be by january?
Posted by l0ck_up, 12-09-2005, 09:50 PM
Already more than 1 hour on my record.
Posted by hostpuppy, 12-09-2005, 09:53 PM
I chose 3:14 AM -over 6 hours from now and we will be back up... Consider this - the phone is offline and all DNS is offline - this is a backbone issue and may require outside help...
Posted by Servax, 12-09-2005, 09:55 PM
Well, my server went on and now back off...
Posted by mshraim, 12-09-2005, 09:56 PM
I hope this would not be the same story as Dinix . My server is down for an hour now.. Any news?!!
Posted by skyaus, 12-09-2005, 09:56 PM
my server is down again today. their site is down too. what the hell is that?
Posted by l0ck_up, 12-09-2005, 09:57 PM
Up but looks unstable, better we wait & see
Posted by mshraim, 12-09-2005, 09:58 PM
My server is back...and online now.. Total Time on Error: 1 hour, 36 minutes, 16 seconds (Monitored by internetseer) Last edited by mshraim; 12-09-2005 at 10:07 PM.
Posted by hostpuppy, 12-09-2005, 09:59 PM
Error fetching SOA from dns1.hivelocity.net [66.96.81.2], request timed out. Probably DNS server is offline. Error fetching SOA from dns10.hivelocity.net [207.44.230.17], request timed out. Probably DNS server is offline. Error fetching SOA from dns2.hivelocity.net [66.96.80.3], request timed out. Probably DNS server is offline. 0 server(s) are alive No DNS servers alive, tests stopped Last edited by hostpuppy; 12-09-2005 at 10:03 PM. Reason: URL Are Ugly - should look like this..
Posted by Algorithms, 12-09-2005, 10:00 PM
... that is what he said an hour ago .. heh
Posted by Servax, 12-09-2005, 10:07 PM
Wow.. All of you DO KNOW its been down here and there during the day? Mine so happened to be down completely today. It came up like I said a few posts back.. But now is down. Lets see whats their excuse this time..
Posted by Airkat, 12-09-2005, 10:08 PM
How are any of you getting updates? All of the urls I have for HV are down
Posted by Pryach, 12-09-2005, 10:10 PM
Not mine. I have off site monitoring software, and according to that, it was down from 5:22P - 6:52P Pacific time. It has been up and running fine until this happened an hour and a half ago.
Posted by bubblehost.com, 12-09-2005, 10:11 PM
I am back up talk to you all later!
Posted by jayzee, 12-09-2005, 10:13 PM
skyaus.com not working for me.
Posted by dfilm, 12-09-2005, 10:14 PM
same here guys, users were complaining about our site being down although last time it was down i could access their site, this time i couldnt
Posted by swiserv, 12-09-2005, 10:15 PM
Looks like now 10 mbps servers up, 20 and 50 mbps down? yawn
Posted by hostpuppy, 12-09-2005, 10:16 PM
If you are using a Hivelocity DNS server or Alias - you are still offline. skyaus.com uses ns1 and ns2.hivelocity.net.
Posted by bubblehost.com, 12-09-2005, 10:19 PM
Wow that is a first, 10 mbs servers up first... I always thought they hated us.
Posted by amaroq, 12-09-2005, 10:25 PM
My 50Mb server looks like it's still down (seems to be timing out at the hop before my server).
Posted by abetech, 12-09-2005, 10:27 PM
Yea, 100Mb server I have with them is still down. As is their homepage.
Posted by dfilm, 12-09-2005, 10:35 PM
If you dont setup your own DNS server you rely even more on them, and they prolly are still getting that up or something, its nice to rely on a server genius to do that stuff for dfilms
Posted by skyaus, 12-09-2005, 10:53 PM
yes, my server is down as well.
Posted by rileez, 12-09-2005, 10:55 PM
---edit--- post merged Last edited by rileez; 12-09-2005 at 11:07 PM.
Posted by dreaz, 12-09-2005, 11:00 PM
down here too, 50mbps. yet again.
Posted by Abobo, 12-09-2005, 11:03 PM
My100Mbps server is down too .
Posted by skyaus, 12-09-2005, 11:06 PM
skyaus: i got two many down time last month Rob T.: yes we are really sorry for that...we have changed it and you will not face any more down time because of that
Posted by skyaus, 12-09-2005, 11:07 PM
I'm totally disappointed
Posted by pietjepuk, 12-09-2005, 11:09 PM
This is ****ing ********. Not only is this company screwing me with empty promises about when my new server should be online, they can't even keep their god damn network online either.
Posted by ReB, 12-09-2005, 11:28 PM
Disappointment is starting to sink in.....
Posted by thomor25, 12-10-2005, 12:48 AM
anyone heard of any updates?
Posted by Abobo, 12-10-2005, 12:54 AM
There site is back up for me, but my server's still down. I asked how much longer it'll be down and they said they have no estimate. And they stopped replying when I asked if I would be getting any kind of credit for this down time.
Posted by bubblehost.com, 12-10-2005, 01:06 AM
for credit i have heard that you have to contact your rep.
Posted by skyaus, 12-10-2005, 01:17 AM
C:\>ping hivelocity.net Pinging hivelocity.net [66.96.81.78] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 66.96.81.78: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping hivelocity.net Pinging hivelocity.net [66.96.81.78] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 66.96.81.78: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Posted by Scott.Mc, 12-10-2005, 01:17 AM
DC2 is up, DC1 is down. Maybe if they spent less money advertising and more money of getting better network admins and providing better support they would get on alot better. Those live chat "techs" are irritating. I would have been alot happier NOT speaking too them.
Posted by Scott.Mc, 12-10-2005, 01:19 AM
There site does not respond too pings but it is up and live in DC2. However the site is actually hosted in DC1 so they have moved it.
Posted by Abobo, 12-10-2005, 01:26 AM
Thanks, I'll definitely be contacting 'em when it's back up... If that ever happens. Luckily it's just a file server hosted with them, and not my main site, otherwise I would be losing sooo much money, and I'd be ready to kill Hiveocity.
Posted by Servax, 12-10-2005, 02:26 AM
Same here, it took them about 2 weeks to setup my server.. Then I wasn't "one of their priorities" to push my billing date back and credit me for the last month's downtimes.. How did a "72 hour max setup" turn into two weeks? I have no idea. And now I have these network downtimes and constant ping loss, even when the network is up.. Thats just great, really.
Posted by Airkat, 12-10-2005, 02:34 AM
*sigh* luckily I'm also only using them as a fileserver.
Posted by skyaus, 12-10-2005, 02:37 AM
still down.
Posted by 123finder.com, 12-10-2005, 02:46 AM
http://www.hivelocity.net/Network/guarantee.asp Percentage uptime: 99.9% => Downtime allowed: 44 minutes 38 seconds and it's been up/down over 5hrs now :|
Posted by hostpuppy, 12-10-2005, 02:52 AM
Your URL appears to be up... LUCKY!! Chat just told me a whole lot of nothing..
Posted by hostpuppy, 12-10-2005, 02:55 AM
I think I have until 8 AM EST before people will want to kill me.
Posted by skyaus, 12-10-2005, 02:55 AM
skyaus: my server is still down Rob T.: check back after 2 hours.
Posted by skyaus, 12-10-2005, 02:57 AM
HV Network Status NOC Status Component/WinInet error: The operation timed out
Posted by hostpuppy, 12-10-2005, 02:57 AM
Rob T told me no ETA. So you are getting somewhere... This has to be a major connectivity issue... Pipe Trouble.
Posted by hostpuppy, 12-10-2005, 02:59 AM
If I cry anymore, my laptop will short out... I HATE CHECK MINUS!!!
Posted by moosem32, 12-10-2005, 03:01 AM
100mbps server.. down for over 5 hours. I couldn't even get an estimated time of when it will be fixed. This is really getting beyond ridiculous. I host an active forum on this box and this downtime is hurting me bad. I can't even express my anger and disappointment at HiVelocity at this stage.
Posted by thomor25, 12-10-2005, 03:11 AM
so who's thinking of moving to servermatrix cause I am right now
Posted by moosem32, 12-10-2005, 03:13 AM
I'm thinking of moving ANYWHERE at this point. Not only is the length of downtime unacceptable but so is their unprofessionalism in handling the matter. (In case you can't tell I'm getting pretty frustrated by this ordeal..)
Posted by Abobo, 12-10-2005, 03:15 AM
I'm probably going to move all my servers to OrangeFiber, I've already got one server there and it's only had one small outage in the last 3 months. *begins packing bags*
Posted by thomor25, 12-10-2005, 03:36 AM
yeah I've been reading about orangefiber too, plus their livechat people don't know crap and feed you lies to try to please you. There has been no info on what has happened ot statement or eta or explination. They need to credit everyone for this. I have lot alot of money from this server being down.
Posted by Airkat, 12-10-2005, 03:41 AM
are orangefiber's rates comparable?
Posted by skyaus, 12-10-2005, 03:44 AM
I might move to LT
Posted by Abobo, 12-10-2005, 03:46 AM
Depending on what you want, in some areas they are a little bit higher, but all their servers are also fully manged. So that's a big plus if you're like me and hire other people to manger your servers. Here's there site: http://www.orangefiber.com/ They do a lot of custom plans, so email sales if you don't see something you like.
Posted by Airkat, 12-10-2005, 03:58 AM
hmm, a tad bit more expensive, but if they are more reliable then it wouldnt be too bad
Posted by Abobo, 12-10-2005, 04:39 AM
We'll see...
Posted by emaccenti, 12-10-2005, 05:19 AM
Now i see Hivel site online again, but not my server, are you experiencing the same? UPDATE - Rob T. from support chat just told me that everyone will be online within 30 mins. Last edited by emaccenti; 12-10-2005 at 05:26 AM.
Posted by Syshalt, 12-10-2005, 05:40 AM
It's almost funny, but I can't reach orangefiber.com either. Is it just me?
Posted by Abobo, 12-10-2005, 06:00 AM
Just you, I'm not having any problems there. And, my server just came back up a second ago... And the weirdest thing... It's showing it was shut down for awhile
Posted by skyaus, 12-10-2005, 06:06 AM
It's back to normal now.
Posted by thomor25, 12-10-2005, 09:48 AM
I'm getting weird trace routes to my server in their dc is anyone else having this problem? Tracing route to over a maximum of 30 hops: 1 1 ms 3 ms 1 ms 192.168.0.1 2 * * * Request timed out. 3 14 ms 32 ms 13 ms 68.86.101.141 4 16 ms 11 ms 27 ms 68.86.100.42 5 21 ms 19 ms 22 ms 12.118.118.9 6 61 ms 27 ms 25 ms tbr2-p013901.phlpa.ip.att.net [12.123.137.74] 7 23 ms 26 ms 24 ms tbr1-cl9.wswdc.ip.att.net [12.122.2.85] 8 31 ms 22 ms 50 ms 12.122.82.221 9 28 ms 32 ms 27 ms p6-0.core01.iad01.atlas.cogentco.com [154.54.11. 77] 10 29 ms 25 ms 26 ms p11-0.core02.dca01.atlas.cogentco.com [154.54.2. 197] 11 62 ms 38 ms 44 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1 61] 12 53 ms 64 ms 45 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1 53] 13 49 ms 49 ms 50 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1 42] 14 48 ms 56 ms 48 ms g7.ba21.b001841-0.tpa01.atlas.cogentco.com [66.2 8.64.150] 15 68 ms 49 ms 55 ms Ceridius.demarc.cogentco.com [38.112.5.130] 16 51 ms 94 ms 47 ms 69.46.31.82 17 48 ms 69 ms 64 ms 69.46.31.81 18 60 ms 49 ms 59 ms 69.46.31.82 19 67 ms 48 ms 49 ms 69.46.31.81 20 53 ms 64 ms 69 ms 69.46.31.82 21 70 ms 62 ms 57 ms 69.46.31.81 22 47 ms 53 ms 49 ms 69.46.31.82 23 47 ms 48 ms 70 ms 69.46.31.81 24 59 ms 49 ms * 69.46.31.82 25 47 ms 47 ms 57 ms 69.46.31.81 26 51 ms 51 ms 53 ms 69.46.31.82 27 48 ms 56 ms 57 ms 69.46.31.81 28 60 ms 57 ms 47 ms 69.46.31.82 29 57 ms 59 ms 52 ms 69.46.31.81 30 54 ms 47 ms 48 ms 69.46.31.82 Trace complete.
Posted by Servax, 12-10-2005, 10:17 AM
Was thinking of going with TP, they have the packages I need.. Also, from experience they seem to never go down, unlike these guys.. Had a server with TP for about 7 month, no problems like this.. Ever.
Posted by amaroq, 12-10-2005, 10:22 AM
My server finally came back up at about 4am Central time, after just about ten hours of total downtime. Based on the server logs, it looks like the server's power was out that whole time -- power failure at the DC?
Posted by Servax, 12-10-2005, 10:30 AM
Mine has been up, no powerloss over here.. Was in DC2. 09:29:37 up 12 days, 7:37, 1 user, load average: 0.01, 0.02, 0.00
Posted by Scott.Mc, 12-10-2005, 01:51 PM
All servers in DC1 where rebooted for us anyway. I have still yet to be told why it's down, these live chat guys are just irritating, they make things worse. I have been waiting over 2 hours to speak to someone else and he just ignores you, I bet in 5 minutes he will give me that it is down and it was fixed message again. --- Please wait for a site operator to respond. You are now chatting with 'Vick R.' Scott: So what was the reason you where down this time? Why was DC2 up before DC1? Vick R.: Support Desk, How can I help you? Vick R.: please hold on Scott: Vick I am still waiting............. Vick R.: We had some network issues ........its been fixed now Scott: Read what I have asked. I am sick too the bone of having to speak too you, put me through too someone else. Vick R.: sorry Vick R.: lots of chats on board Scott: Sorry is not good enough, You never read what I ask, I wait 10-15 minutes and you give me the same message you are giving to everyone else. Put me though to someone else. Scott: Weather you have lots of chats or not, frankly I do not care not my fault your network was down, not my fault you do not have enough people on live chat. Infact who else does live chat other than you, Rob T, Sandy B, I have never spoken to another operator. Scott: ? Vick R.: just a moment Scott: I am still waiting Vick, thats around 30 minutes and you have still not once helped me. Scott: Thats over 2 hours and you have still not put me through to another operator.
Posted by Alex Fernandez, 12-10-2005, 02:26 PM
Thats why I jumped **** to LT last month (and have been verhy happy so far)
Posted by pietjepuk, 12-10-2005, 02:31 PM
After they flatout lied to me for numerous of times I decided to drop them. I ordered a new server 2~3 weeks ago, as of today it's still not online. They even have the nerves of keep telling me that the techs are 'still building the server'. Yeah right.... I expect a refund from them Monday. Guess else I have to go through the paypal dispute system.
Posted by unable2stay, 12-10-2005, 04:39 PM
I had 145 downtime emails when I got up this morning. Nothing but trouble with HV. Their livechat staff sound like they are from India or something. They don't answer your questions; they just sit there pressing canned messages like stuffed animals. They lie right to your face. Last week, we were told our NIC was replaced yet it wasn't. It says on the helpdesk (if you can call it that) the NIC was replaced yet LiveChat say it wasn't and it was being replaced now. FOUR HOURS for a reboot whilst LT reboot in no more than 10 minutes. When asked why they close the ticket, they ignore you! It's like, "oh no, we haven't got a canned reply for this one so we'll just sit here" or "I'm have a tech look into it" reply. Is this acceptable? I get onto live chat and ask them to open the ticket, after an hour of asking and stale replies, its still not open. Then finally hidden away I find this open ticket link so I drilled a reply. But, I mean, why didn't they just tell me that? When the next HV reps gets on here, PM me! Check this out: A Guarantee! You know what they are? It's something you are contracted to when we join you. How about you start refunding our money? The lost revenue far out weights the cost of the servers as a whole. The experience with HV is something I would be happy to tell anyone that asked me. If you want a reference about them, I'll be happy to give you a fair one. They a paid our money, this is what we get in return. Yet not once have I seen them shed a tear for us, nor have they even sweat over us. Just sit back like stuff animals.
Posted by pietjepuk, 12-10-2005, 08:19 PM
Then I will get 20% off. They both failed to address the support ticket within 4 hours AND giving me that 99.9% uptime.
Posted by pietjepuk, 12-10-2005, 09:58 PM
Great, they just took over 7 hours to reboot the server and telling me my server is working again. All they did was checking on it if it was responding to ping. It was already responding to ping in the first place and that it was never the initial issue. They kept lying to me that the techs were working on it all that time, and all they did was a god damn reboot after 7 hours and not fixing the issue at all. ps. I will do a full review on them soon, I will let people know all the facts and expetiences I've had with them for the last few months. It will show what kind of company HV is, a complete incompetent and dishonest one. Last edited by pietjepuk; 12-10-2005 at 10:12 PM.
Posted by unable2stay, 12-11-2005, 07:39 AM
That's horrible! Seven hours? I'm glad I'm not the only one who has a problem with this stuffed ferrits. We're paying them money, our hard earned money and that means nothing to them? This is the first time I have ever taken an issue to WHT. All the little juniors have a problem and come running to WHT if their server is down for more than 30 minutes. This is a seriously problem and they need to address is. The people have a right to know.
Posted by abetech, 12-11-2005, 12:08 PM
Yea, never use the livechat if you need something right away. Just call the 800 number and let it ring till someone picks up. You talk right to a tech and they usually get stuff done right away.
Posted by Alex Fernandez, 12-11-2005, 01:51 PM
Some of us dont wanna call internationally
Posted by TrevorN, 12-12-2005, 12:21 AM
If you need to make international calls i would suggest using skype. From what I have seen they have good rates.
Posted by probonic, 12-12-2005, 01:33 AM
Skype actually allows you to call any international freephone number for free from anywhere.
Posted by mgoodin, 12-12-2005, 03:18 PM
Is it better to go with a place like HV, Liquid Web, etc. or pay the extra coin and go to a place like Rackspace? Many people in the hosting industry use their servers as the foundation for their business. When the server and/or DC goes down, everybody screems, and rightfully so - their business is at risk. I only ask the question, because I am at the crossroad as well
Posted by 123finder.com, 12-12-2005, 05:58 PM
Use LVS-TUN to reduce the risk of any single ISP outage. Five 9's to 100% uptime at a single location is very expensive and tough to maintain. http://www.austintek.com/LVS/LVS-HOWTO/
Posted by ReB, 12-13-2005, 11:16 PM
How come I haven't seen any explaination from representatives of Hi-velocity here about what caused the very long downtime? If there's one poested somewhere, can someone point me to it?
Posted by RakeComm, 12-14-2005, 01:42 AM
Anyone else having problems with Hivelocity again tonight? My site has been up and down the past 15 minutes.
Posted by 123finder.com, 12-14-2005, 03:34 AM
Ya, anyone got any explanation from Hivelocity for that outage? I see their sales are running in the offer forum but no information for the existing clients. RakeComm: my 10mbps server at HV is up and has no problem at the moment
Posted by Airkat, 12-15-2005, 07:04 PM
I'm also down again
Posted by Syshalt, 12-16-2005, 02:13 PM
Yep, down again 2nd time in last 20 minutes. This is getting really annoying now. Even more, the server has been rebooted last time I've seen it back online.
Posted by Servax, 12-16-2005, 07:16 PM
This sets it, I'm running chargebacks on them. This is crazy. No one answers any support/sales calls at all. Its been going up and down so much its not even close to acceptable anymore. Two months in the row they've had downtime. Except this time its continually.
Posted by Mark L, 12-16-2005, 08:28 PM
Looks like they want to avoid the thread. Last Activity: Today 04:23 PM That's 3 hours ago.
Posted by easyarabia, 12-17-2005, 06:37 AM
Just got my server up again, downtime was 45 mins. I'm emailing my account manager in order to cancel service.
Posted by ReB, 12-17-2005, 08:38 AM
please god, not again....
Posted by Syshalt, 12-17-2005, 10:05 AM
This time they warned up in advance. They are going to "correct power issue with DC1". Maintenance window is 4:00AM - 8:00AM EST. Sh*t. Even if they compensate us for the losses, this isn't going to cover all we've lost.
Posted by Doctor T, 12-17-2005, 10:50 AM
Hivelocity has been down for me for over 5 hours. Dont they realise this is costing people lots of $$$$ for every hour down. Maintainance or not, this is unnaceptable. Anyone else agree? (dont get me started on the downtime last week for several hours for no particular reason)
Posted by pietjepuk, 12-17-2005, 11:03 AM
I agree completely. I already got 20% off for this month because of last weeks downtime and a ticket that didn't get attention within 4 hours. However these downtimes don't make my website look credible at all.
Posted by Syshalt, 12-17-2005, 02:44 PM
My server is down again. What on earth are they doing?
Posted by pietjepuk, 12-17-2005, 02:45 PM
Beats me, my server is down for about 7 hours now.
Posted by Abobo, 12-17-2005, 02:47 PM
My server was down for 5 hours. That makes 14 hours of down time!! When I asked on their live chat what was going on I was informed it was "scheduled maintenance". The only problem is they forgot to inform their clients of this schedule. I, for one, was never was informed of this maintenance, and this is the last straw. I'm gone. Bye, bye HV. May you burn in hell.
Posted by Rclark, 12-17-2005, 02:52 PM
I have been down for about 12 hours. I got a notice in email saying it would only be for 4 hours. I also will be switching.
Posted by pietjepuk, 12-17-2005, 02:59 PM
Mine is up again.
Posted by Rclark, 12-17-2005, 11:03 PM
Well . I got passed on between 3 different live help operators, they just ended up ignoring me and didn't answer any of my questions. Please wait for a site operator to respond. Chat InformationYou are now chatting with 'Sandy B.' Sandy B.: Support Desk, How can I help you? Jordan: hi. just wondering if there was a page where I could get a status on what's been going on with the network Jordan: my server has been down for more than 10 hours now Sandy B.: http://www.hivelocity.net/Network/status.asp Jordan: last entry is dec 4th Jordan: it's the 17th today Sandy B.: it seems that it's taken off Sandy B.: please let me know the issue you are facing Jordan: well. i got the email regarding the 50mpbs server will be down from 4am-8am Jordan: it's still down Sandy B.: please give me the server IP Jordan: 69.46.6.210 Sandy B.: let me check it Jordan: thanks Chat InformationPlease wait while I transfer the chat to 'Shannon'. Chat InformationYou are now chatting with 'Rob T.' Jordan: still there ? Rob T.: yes Jordan: any word on the eta? Jordan: do you have a number for a manager please? Jordan: nm That was it. They just stopped responding. Just Great.
Posted by hmbelal, 12-18-2005, 02:17 PM
Our server has been up and down for the past 24 hours. Service and support has never been worse! Initially they said 'schedule maintence' but again, like other of you posting here, we did not recieve any notice of that! then they claimed it was going to be 4 hours..it last more like 8 hours!! Server was then up for a while, a few hours, and it was down again...they claimed all sorts of things, and finally they claim that our server was hacked! We do not have any logs of that, and so find it strange that they would claim such a thing and blame the server being down because of that. Obviously they are not being honset and things are not being clearly stated, and hence we are very disappointed with thier service and are looking for some where else to host. Any recommendations? Besides, these mishaps during the past 24 hours, the server has been down for no less than 4 times during the past two months. We were very pleased with the uptime when we first signed up at the beginning of the year, but we are very upset/angry at the moment and are definitely moving. We offer hosting to clients as a bonus, and we can not afford our clients getting angry cause their sites are down. Good Luck to you all HiVelocity
Posted by skyaus, 12-20-2005, 09:01 AM
they didn't inform me. my server was down as well.
Posted by AQORN-Adam, 12-20-2005, 12:48 PM
As long as folks are paying just $65/month for a server with 10 megs of unmetered bandwidth, no one should be complaining when the NOC goes down. People should have learned by now but of course- they still want a low-end budget server and demand reliable uptime. I mean really, if you pay a fraction of the cost, you will suffer network reliability that's a fraction of what's actually possible.
Posted by Airkat, 12-20-2005, 12:53 PM
Been on chat with Sandy B this morning.. server still isnt up. I ask for a reboot since they can't figure out why SSH isn't responding. Sandy stops responding, ticket stops being answered... W...T....F
Posted by Rclark, 12-20-2005, 02:02 PM
Wow you so like totally know my situation. I don't pay 65 bucks a month, I pay well over 400 for a great server. I've had no problems with them in the past until this month. Your comments are irrelevant to this situation, go troll somewhere else.
Posted by Airkat, 12-20-2005, 02:10 PM
Yeah Calhost, I pay damn near 1,000/month for my server... ...and bashing other hosts doesn't come across as professional for your company. I'd never even use a company that did that.
Posted by skyaus, 12-20-2005, 02:29 PM
HV doesn't want our businese. if they do, they should improve their uptime problems.
Posted by mgoodin, 12-20-2005, 02:32 PM
Relating to the two previous posts ... I would ensure they get your equipment up and then draft a plan to exit - quickly If you are truly paying $400/$1k respectively, you should demand better service and support. Nonetheless, good luck!
Posted by hmbelal, 12-20-2005, 02:48 PM
well, good luck to you all with HiVelocity..i immediately migrated after the ***** service they have been providing for the past 5 days. What really ticked me off what the response i was getting on live chat/tech support. They took forever to get anything done..whenever second counted for me. They just did not care..and did not provide me with honest answers!
Posted by hmbelal, 12-20-2005, 02:51 PM
And after my initial posting i get a private message: "Please send me your ip so I can check into this for you. I assume you have a trouble ticket open, please give me your ticket # as well. Let me look into what happened and get back to you. Thanks, Steve Eschweiler General Manager steve@hivelocity.net 888 869 4678 ext 224" sent the ip over 8 hours ago, and still have not got a response!!
Posted by hivelocitygm, 12-20-2005, 04:33 PM
I would first like to apologize for any inconvenience we have caused you all over the last week or 2. I know a good portion of our customers have been having sporadic problems lately. We have resolved all of the issues that have caused you these problems. You should not anticipate any additional downtime. If you have a server with an existing problem you need to open a trouble ticket immediately as our network has been back to normal since Saturday morning. Please PM me your ticket # so I can follow up and make sure your problem is resolved promptly. We at Hivelocity cannot afford downtime any more than our customers can. This being said, be assured we will continue to do whatever it takes to make sure we never fall short of our 99.9% uptime guarantee again.
Posted by Scott.Mc, 12-20-2005, 06:27 PM
Steve, It's all very well and nice you replying to WHT, but my account rep Kevin told me to email you which I have done. The problems with your network just never end, you told us 4 hours it would be down, it was down for 6. I was told to contact you because I put a complaint about your live chat, which is outsourced, which was confirmed by your staff. Stating it was only late hours which is infact a lie, they are on the live chat 24/7 the exact same people, who are very incompetant but if you read my email you will see that. Infact just look in this thread for other people who are getting the exact same thing, I sent you an email how long ago? I was told I would get a response the next day about the credit and also about the live chat, you have still yet too respond too me. It's pretty pathetic having to post this on WHT, whenever I want to speak to someone I either have to go to live chat and speak too those 3 morons just to find out that my account rep is not here, oh and he will be back at 9am. It's the same old crap I keep getting over and over from you. It would be nice if you even bother to respond too us, we have already stopped moving new servers to Hivelocity, got to 16 and already having to stop, pretty pathetic. Oh and Adam, you have no place to even make such comments, you have no idea what people have setup at hivelocity, you also have no idea how much people are paying. Your comment is pathetic, infact don't you offer cheap servers, so what you are saying is that your network is down constantly? and that's ok because its a cheap server. Your nothing but a hypocrite and your comment is not appreciated one bit.
Posted by hivelocitygm, 12-20-2005, 06:59 PM
Hello Scott, I have tried to reply to every email our Account Managers have forwarded me. If I somehow missed you then I owe you another apology. Please email me directly one last time and I assure you, you will get a reply and a credit on your account. We do have our own techs on staff 24/7/365. We do not lie to our customers. Our Sales Reps (Account Managers) are in the office from 9am-2am during the week, they have the weekend off but do respond to emails and our tech's calls all weekend long. If you are calling in the middle of the night or on a weekend chances are you will have to deal with a tech until our Sales Team is back in the office. I know it has been tough these last few weeks. Downtime is not something any of us like or can afford. If any of you have not received your credit please email me directly and I will get you taken care of. As I have stated earlier, Hivelocity will continue improving its network and will do whatever it takes to maintain our 99.9% uptime that you should expect. For those of you that have been with us for longer than a couple of months, I know you can attest to how strong our network normally is. The last couple of weeks has not been indicative of this. Those of you who are new to Hivelocity will see that what you have experienced recently is not the norm. I am certain if given the opportunity, we will win your confidence back. Please email or call me directly if you would like to discuss any of this further.
Posted by Scott.Mc, 12-20-2005, 07:04 PM
I have resent it, I am not bothered about the downtime, well ofcourse I am but the main problem is having speak to those morons on live chat. It's insulting that you would even allow them there for such a long period of time. It's quite clear they are all morons and are very under qualified. That is the primary issue, live chat. We sent Kevin another message about servers ALWAYS being set to half duplex, either your staff are stupid or you are intentonally setting it too this. I can't think of any other reason why you make the same mistake over and over, and it's not just me again look in this thread. Lots of issues have been pointed out numerous times and yet still nothing has been done about it. However I will wait for your response. -Scott
Posted by sightz, 12-20-2005, 07:12 PM
Boy. There's an example of professional business-to-business correspondence! I wonder if this is the most effective way to work with the people who hold the success or failure of your business in their hands? Many hosts have an 'abusive language' clause in their TOS. Careful.
Posted by Scott.Mc, 12-20-2005, 07:15 PM
Maybe so sightz but I speak the truth, I have nothing to hide so it makes no difference too me. Oh and who says they hold the success of failure of our business? far from it.
Posted by sightz, 12-20-2005, 07:26 PM
Abusive language clauses usually state that they can terminate service without notice upon violation. If having 16 servers permanently drop off the face of the earth won't affect your business you really have a good handle on things. Congratulations. Your customers are in good hands.
Posted by Scott.Mc, 12-20-2005, 07:39 PM
I am scottish and I would not clause that as abusive language, I have worked with almost every single popular datacenter there is that is on WHT and currently have servers in almost them all. They all know what they see is what they get, if I don't like somthing they get told, I really do not ask for much, a working server is it really so hard? Support tickets are few and far between that's what I and the rest of us are there for. I know how that message may have came off but it's not ment that way and most staff at HV will know that, it's just the way I express things. I have got a response from Steve and he seems he will be taking care of things, so a big thanks too him. -Scott
Posted by RandyT, 12-20-2005, 08:58 PM
This is just to funny. The live support people cant help you, and probably dont know whats going on because the data-center techs are probably too busy fixing the problem then sitting with live support people drinking a cup of tea and telling them the problems. Some of you guys are pretty dumb, if you guys are ''loosing'' money because of downtime, apparently its not enough for anyone to give a damn. If it was you would have an off-site backup system somewhere. Stop complaining, a 10Mbps server is nothing different from a 25, 50, or 100. All they do is change their switch settings to allow more bandwidth to flow in, they dont move you from one cabine to another, you guys are sadely misinformed. They do own their ''data-center.'' For those who dont know, data-centers are inside of buildings, not the building itself in some cases. You can get space in One Wilshire, which is called a data-center, but it could be office space, or you could create your own data-center in it such as: www.datacenterstartup.com Sorry if Im wrong, which I doubt I am, and I wish the HV good luck, as you guys have a ton of customers who dont know how hard it is to run a data-center.
Posted by DataCentric, 12-21-2005, 03:24 AM
I agree for the most part. Also for those of you who have the 79$ 10mbit servers and such...Im sorry but thats pretty much as low priced as it gets - generally more sane prices come with better quality. If you guys have companies that lose so much money from downtime, invest in better online stability. Otherwise... . Honestly.
Posted by sirius, 12-21-2005, 10:32 AM
There is a big difference between being truthful and being an abusive jerk to people. You should get some better understanding on the differences between the two before you continue to address people the way you have. I commend HV for putting up with your crap, I would have tossed you out on the street months ago. Sirius
Posted by Scott.Mc, 12-21-2005, 11:45 AM
Putting up with my crap? I think it's the other way around, you spend all your time on WHT trying to bash other people when lets face it you have no idea what so ever of anything about my relationship with hivelocity, you have just based that on what 2 posts on WHT. This whole thread has turned from a Hivelocity down thread to a flame war and it's just certain you would turn up as usual.
Posted by sirius, 12-21-2005, 12:10 PM
Your posts speak for themselves: Sirius
Posted by Scott.Mc, 12-21-2005, 12:19 PM
You're damn right I said that, nor will I take it back. It is true about live chat, but then again you would not know because you only have what you have read in this thread. I was angry and that's what I said, I still will not take it back. Maybe I could have been a bit more polite but why should I when I don't get the same back. Hivelocity do not have a problem with it because they know I am right. You are trying to pass judgement on me when quite clearly you know nothing about it, a few posts on WHT and you jump the gun assuming you know everything.
Posted by sirius, 12-21-2005, 12:27 PM
I am not trying to pass judgement... one can only go on what they see, which is what you've posted here. I have never said, anywhere, that I know everything... again, one can only base judgement on what you post, that's the only side of the story we get to see. Your comments were out of line... in the heat of things, folks forget that there are human beings on the other end of your anger. Like I said, I would have tossed you out... anger or not, you don't talk to people like that. Sirius
Posted by Odd Fact, 12-21-2005, 12:52 PM
Seems this thread has run it's course. New network issues should have new threads. Thread closed.