hivelocity down [03/06/06 merged]

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Posted by marmoset01, 03-01-2006, 06:22 PM
My server connection is dropping 50% of the packets, and I cant reach hivelocity's site. Anyone else having problems?
Posted by magixman, 03-01-2006, 06:51 PM
I can get to the HV site plus my server at HV.
Posted by Fahd, 03-02-2006, 04:56 AM
I can confirm they're down for me and so is my box. Not like it matters anyway since my network speeds were like 20 - 40 kbps since I didn't optimize httpd.conf and my.cnf
Posted by Fahd, 03-02-2006, 05:00 AM
Back up now!
Posted by VioNetwork, 03-02-2006, 06:52 PM
~ Hi Can't reach them and my boxes are down. Haven't seen this much 'downtime' since my last trip to new orleans a few months ago.
Posted by magixman, 03-02-2006, 07:01 PM
Wow. I must be on the 'good' part of the network as I can still reach my server. Also their main site is up. Could this be a network routing issue from where you are. I am coming in over L3 Tracing route to host3.sitemagix.com [69.46.24.4] over a maximum of 30 hops: 1 1 ms 1 ms 2 ms 192.168.0.1 2 8 ms 7 ms 8 ms 10.34.0.1 3 8 ms 7 ms 7 ms pos0-0-nycmnyc-rtr1.nyc.rr.com [24.29.97.45] 4 8 ms 8 ms 7 ms pos0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.97.17] 5 8 ms 8 ms 8 ms so-9-1.car2.NewYork1.Level3.net [4.78.166.81] 6 8 ms 9 ms 8 ms ae-1-53.bbr1.NewYork1.Level3.net [4.68.97.65] 7 43 ms 45 ms 45 ms as-0-0.mp2.Tampa1.Level3.net [209.247.11.198] 8 44 ms 50 ms 45 ms ae-23-56.car3.Tampa1.Level3.net [4.68.104.171] 9 46 ms 44 ms 45 ms 4.71.0.6 10 42 ms 42 ms 41 ms 69.46.31.90 11 41 ms 41 ms 43 ms 69.46.24.4 I also tried hitting my box from a box on the west coast and could ping it as well.
Posted by Pryach, 03-02-2006, 11:38 PM
My server is going extremely slow. I'm dropping packets and getting a reply time at ~200ms.
Posted by Servers4me, 03-06-2006, 10:01 AM
Yeh myne is also dropping 29% Average packets. There site is down, they kept telling me it was my firewall, and IP Tables, well that didnt fix it and they get there teeth out when you say its there network.
Posted by ReB, 03-06-2006, 10:02 AM
Is hi-velocity down again?
Posted by xmats, 03-06-2006, 10:02 AM
I'm not able to reach HiVelocity.net nor servers I have at their location? Anyone experiencing the same?
Posted by snog, 03-06-2006, 10:03 AM
i cant reach my server, and i tried going to their webpage and its down as well. any other people have problems?
Posted by 007007, 03-06-2006, 10:03 AM
yes it is down
Posted by Servers4me, 03-06-2006, 10:03 AM
yes there down again, they keep saying it isnt there network. Ive had over 400 emails from SiteUptime over this.
Posted by Servers4me, 03-06-2006, 10:05 AM
yeh it is down, ive had about 25% packet loss all morning. over 400 siteuptime emails, they said it was my firewall, i said it wasnt and it was there network and they got extremly defensive.
Posted by snog, 03-06-2006, 10:07 AM
ya, i never enabled a firewall on my end they said i did, plus my server was crashing, and they said they changed the board. it was a bad motherboard. not the first time its been down either.
Posted by 007007, 03-06-2006, 10:09 AM
who use hivelocity server?? can we have a talk??? gave me your eamils
Posted by Servers4me, 03-06-2006, 10:09 AM
no this isnt my first time either, ive been flicking through logs and tailing all morning so far and nothing,
Posted by Servers4me, 03-06-2006, 10:10 AM
jamie (at) servers4me.com MSN ideal_jamie (at) yahoo.co.uk YIM jamiedavidbryant AIM aaah it just came back for 30secs then went again
Posted by tomz17, 03-06-2006, 10:11 AM
Ditto... my server and their website are both down. -Tom
Posted by snog, 03-06-2006, 10:12 AM
yep just saw that. my last host never went down in the 2 years i was with them.
Posted by Servers4me, 03-06-2006, 10:13 AM
yeh, i think we might move soon, this downtime is crazy, ive had better expierience with FDC.... actually no take that back there nearly the same IMHO
Posted by hostpuppy, 03-06-2006, 10:17 AM
Not sure what is going on... but this has been too much lately... How mcuh business are you loosing?
Posted by Servers4me, 03-06-2006, 10:18 AM
lets put it this way its in tripple figures
Posted by hostpuppy, 03-06-2006, 10:19 AM
The Entire Data Center is offline.
Posted by forumtalk, 03-06-2006, 10:21 AM
yes down here
Posted by Servers4me, 03-06-2006, 10:21 AM
wouldnt surpirse me in the slightest
Posted by 007007, 03-06-2006, 10:21 AM
who can gave them a call??
Posted by Servers4me, 03-06-2006, 10:23 AM
my phone bill is already $246 + Im not wasting anymore money on them :-(
Posted by nafrance, 03-06-2006, 10:23 AM
Down here also. Looks like they're definitely having issues.
Posted by LMC LuKe, 03-06-2006, 10:23 AM
Yes, as of around 9:15AM EST, all servers - including the Hivelocity.net website - are down. I'd definitely like an explanation, since Me and my partner both just shelled out around $1,600 total for 4 month pre-payments on 2 servers......
Posted by hostpuppy, 03-06-2006, 10:23 AM
They do not answer the phone. Does anyone have thier liveperson chat address they may be able to get in that way?
Posted by scrapme, 03-06-2006, 10:23 AM
PLS Note: Your Network is down from last half an hour. Even I am not able to open hivelocity.com or noc4host.com also not able to contact support
Posted by hostpuppy, 03-06-2006, 10:24 AM
I recorded 8:58 as the start. Call 'em: 1-888-869-4678
Posted by gfxnetwork, 03-06-2006, 10:25 AM
Same here. Cant reach any off my servers and their site seems to be off aswell.
Posted by hostck, 03-06-2006, 10:27 AM
my server is down..........my member cant download file...what happen??
Posted by Servers4me, 03-06-2006, 10:29 AM
i think you better change your signuture ahpeg BEST DEDICATED SERVER : HIVELOCITY.NET = WORST DEDICATED SERVER : HOSTFRESH.COM, HIVELOCITY.NET
Posted by Virginia2006, 03-06-2006, 10:30 AM
Well no surprise there really.. when i was with them i experienced down time every single day for short periods of time and they didnt take the blame.. Im glad im no longer with them.
Posted by 007007, 03-06-2006, 10:32 AM
i think we should wait . Sandy B.: Support Desk, How can I help you? demon: sandy the datacter have down?? Sandy B.: yes, there is power outage in the datacenter demon: when can be ok?? Sandy B.: It will be fixed shortly demon: ok
Posted by Servers4me, 03-06-2006, 10:32 AM
yeh i can see us moving in the next few weeks or days, over 3000+ accounts to move gonna take some time
Posted by Servers4me, 03-06-2006, 10:35 AM
dont sypothise with them, there ment to have generators http://server.iad.liveperson.net/hc/...67093&byhref=1 lets all have a cosy chat with them
Posted by Servers4me, 03-06-2006, 10:37 AM
http://server.iad.liveperson.net/hc/...67093&byhref=1 if you want to chat
Posted by gfxnetwork, 03-06-2006, 10:38 AM
Wow, this has been the longest my servers have been down with them.
Posted by LorenY, 03-06-2006, 10:39 AM
This is my sites busiest hours for business! Did any receive a timeframe for when it will be back up other than "soon" Thanks! Loren
Posted by magixman, 03-06-2006, 10:40 AM
Not Good. Needless to say the box I have with them is offline as well. My production box is elsewhere. When there are network outages other than a hiccup for a a minute or so I expect an explanation from the provider after they get things fixed. If the outage is going to be long I expect an explanation during the outage. I want to know.. - What happened? - What they are going to do make sure it does not happen again? Without such an explanation I can only assume that it will happen again and so would be looking to move away from the provider.
Posted by gfxnetwork, 03-06-2006, 10:42 AM
I just had a chat with them, Thx jamietweak for the link. They said it was a power-outage at their data-center and it should be back online shortly.
Posted by WebHostingNeeds, 03-06-2006, 10:43 AM
Two of my servers are down.... traceroute to yujinboby.bizhat.com (69.46.2.18), 30 hops max, 38 byte packets 1 65.98.61.137 (65.98.61.137) 0.316 ms 0.278 ms 0.225 ms 2 69.57.170.1 (69.57.170.1) 0.302 ms 0.281 ms 0.236 ms 3 65.98.0.134 (65.98.0.134) 0.380 ms 0.283 ms 0.278 ms 4 * * * 5 * * * 6 * * *
Posted by exedgeman, 03-06-2006, 10:44 AM
They are not responding to live chat or the phone. I assume they know people are here talking so why not post something here.
Posted by Virginia2006, 03-06-2006, 10:45 AM
Wow.... Not surprised at all. Dont they have a back up generator... this is very ALARMING. What happens if there is a hurricane? Myself i find that very hard to believe. They are in the sagonet data center and your telling me sagonet doesnt even have backup generators? goood... god... unbelievable. Its a shame their phone number is not being answered either.
Posted by SpunkyMunky, 03-06-2006, 10:45 AM
Sounds like bull to me. Reality is, their /20 that they advertise out to their upstream providers has been flap dampened, so the global internet does not have a route to their IP space. Don't believe me? Check www.routeviews.org and log into one of their routers. Here is an example of the output I get when checking the global BGP routing table for my personal Hivelocity server: BGP routing table entry for 66.96.80.0/20, version 10747487 Paths: (48 available, no best path) Not advertised to any peer 1239 3356 29802 (history entry) 144.228.241.81 from 144.228.241.81 (144.228.241.81) Origin IGP, metric 4294967294, localpref 100, external Community: 1239:321 1239:1000 1239:1011 Dampinfo: penalty 722, flapped 5 times in 00:50:18 1668 3356 29802 (history entry) 66.185.128.48 from 66.185.128.48 (66.185.128.48) Origin IGP, metric 1004, localpref 100, external Dampinfo: penalty 826, flapped 6 times in 00:50:36 3333 12859 174 3356 29802, (suppressed due to dampening) (history entry) 193.0.0.56 from 193.0.0.56 (193.0.0.56) Origin IGP, localpref 100, external Dampinfo: penalty 1631, flapped 13 times in 00:50:29, reuse in 00:05:54 293 3356 29802, (suppressed due to dampening) (history entry) 134.55.200.1 from 134.55.200.1 (134.55.200.1) Origin IGP, localpref 100, external Community: 293:14 293:46 Dampinfo: penalty 878, flapped 7 times in 00:50:38, reuse in 00:03:20 *and so on* Note all of the history entries, and "suppressed due to dampening". Looks more like somebody screwed up their BGP config, or just a plain bad config to start with. Either way, it certainly doesnt look like a power issue when its flapped this many times: Dampinfo: penalty 3101, flapped 29 times in 00:53:25, reuse in 00:08:59 Last edited by SpunkyMunky; 03-06-2006 at 10:49 AM.
Posted by LorenY, 03-06-2006, 10:45 AM
Here is some info for anyone who might be interested: https://server.iad.liveperson.net/hc...o/chatinfo.gif Please wait for a site operator to respond. https://server.iad.liveperson.net/hc...o/chatinfo.gif You are now chatting with 'Sandy B.' Sandy B.: Support Desk, How can I help you? Loren: Hi I was curious when your servers are going to be back up I have really important data I need to get at. Sandy B.: it will be fixed shortly Loren: Like could i Possibly have a timeframe, 10 minutes, 20 minutes, 30 minutes, more - I have people breathing down my kneck and I need to give them some sort of timeframe Sandy B.: right now I do not have the estimated time Loren: ok
Posted by RyanD, 03-06-2006, 10:48 AM
this thread should be in the downtime forums
Posted by ReB, 03-06-2006, 10:49 AM
power problems again?
Posted by Virginia2006, 03-06-2006, 10:50 AM
Well it looks they are using an excuse it is a power problem... but how can this be? no backup generators? DId they forget to pay the electricity bill? No ETA? ...Not very good at all.
Posted by LorenY, 03-06-2006, 10:50 AM
This is seriously unbelievable - does anyone have any good dedicated hosts that are more reliable than Hivelocity but also affordable like Hivelocity Thanks Loren
Posted by NE-Adam, 03-06-2006, 10:53 AM
Hmm.. support is into terminating sessions these days? (Note: I am no longer a HiV customer, just interested in what is going on...) Adam
Posted by SpunkyMunky, 03-06-2006, 10:53 AM
Somebody broke their BGP sessions with their upstream providers.... lots of times. This has resulted in their prefix being dampened, and route advertisements for it not being accepted. Once the flapping has ceased, it should come back within an hour or so, depending on how much it was flapping, and how strict their upstream's routers are. route-views.oregon-ix.net>sh ip bgp 66.96.*.* BGP routing table entry for 66.96.80.0/20, version 10747487 Paths: (47 available, no best path) Not advertised to any peer 1239 3356 29802 (history entry) 144.228.241.81 from 144.228.241.81 (144.228.241.81) Origin IGP, metric 4294967294, localpref 100, external Community: 1239:321 1239:1000 1239:1011 Dampinfo: penalty 530, flapped 5 times in 00:56:56 1668 3356 29802 (history entry) 66.185.128.48 from 66.185.128.48 (66.185.128.48) Origin IGP, metric 1004, localpref 100, external Dampinfo: penalty 610, flapped 6 times in 00:57:14 3333 12859 174 3356 29802, (suppressed due to dampening) (history entry) 193.0.0.56 from 193.0.0.56 (193.0.0.56) Origin IGP, localpref 100, external Dampinfo: penalty 1206, flapped 13 times in 00:57:07, reuse in 00:10:20 293 3356 29802 (history entry) 134.55.200.1 from 134.55.200.1 (134.55.200.1) Origin IGP, localpref 100, external Community: 293:14 293:46 Dampinfo: penalty 649, flapped 7 times in 00:57:16 6395 1239 3356 29802, (suppressed due to dampening) (history entry) 216.140.8.59 from 216.140.8.59 (216.140.8.59) Origin IGP, metric 6427, localpref 100, external Community: 6395:1 6395:1002 Dampinfo: penalty 1547, flapped 17 times in 00:57:25, reuse in 00:04:44 3277 6820 3246 3292 3292 174 29802 29802 29802, (suppressed due to dampening) (history entry)
Posted by BlackThunder, 03-06-2006, 10:54 AM
Down here too. Hmm, and I was going to do a 2 week review today of HiVelocity. We'll see how this will get resolved. Cheers, Tom *edited: Cause I'm an idiot
Posted by Virginia2006, 03-06-2006, 10:56 AM
Hi, These support agents are not in tampa FL, they are in india.. I have traced an email from them . They use fake english names. I have already moved my servers to a new provider and doing my streaming with them - So far so good, www.dedizone.com has been helpfull with the transfer. Kind Regards Last edited by Virginia2006; 03-06-2006 at 11:04 AM.
Posted by Virginia2006, 03-06-2006, 10:58 AM
The operators there say working on a laptop from India... Unbelievable lies...
Posted by bditty, 03-06-2006, 10:58 AM
The funny thing is the banner at the top of the page.. It makes me happy to see the pretty red banner. Maybe spend more money on back up power and less on banners?
Posted by hostpuppy, 03-06-2006, 10:59 AM
So What does this all mean, Specifically? They are being blocked by their upstream provider?
Posted by gfxnetwork, 03-06-2006, 11:00 AM
Yeah Id asked before and they said they were located in Tampa, then I always setup a login alert when some logs in my server to send me their IP and I always get it from India whenever someone from their support staff helps me with something. Nothing wrong with getting support from India but just the idea of them telling us their actually sitting in the datacenter in Tampa is just a joke.
Posted by Servers4me, 03-06-2006, 11:01 AM
Loreny I tried to PM you but you only have 3 posts ill try again when you have some more posts. I cant believe these people,
Posted by magixman, 03-06-2006, 11:02 AM
Flapping. Gee I had to look that one up: http://en.wikipedia.org/wiki/Route_flapping
Posted by gfxnetwork, 03-06-2006, 11:02 AM
hehe. so true. Im so shocked they would blame it on power and not have any backup generators to kick in.
Posted by Virginia2006, 03-06-2006, 11:03 AM
One time the chat operator put me on hold for 2 hours and claimed that they have walked down to the DC, thats an awfull long walk if you ask me.
Posted by hostpuppy, 03-06-2006, 11:04 AM
SpunkyMonkey, Can you please give us your assessment of the issue and the possible schedule for resolution?
Posted by bditty, 03-06-2006, 11:05 AM
They did the same with me comes back to 203.x addy and its in India.. They lie and say they are onsite.. A simple WHO shows the truth... This is the company that provides service to them http://www.24x7hostingsupport.com .
Posted by LorenY, 03-06-2006, 11:07 AM
Last week this time I had $500 dollars in orders, it might not sound much to people but to me its a lot - i'm stressing out here! can't do UPS can't view orders AHH! how many posts do I need to receive PM?? Thanks Loren
Posted by SpunkyMunky, 03-06-2006, 11:09 AM
I wish I could. At this stage the number of historical routes for Hivelocity's IP space is dropping. It was 50 when I first checked a few minutes ago, its down to 26 now. This makes mo practical difference.... it simply means that the routers closest to Hivelocity (ie their upstream suppliers) are still not advertising a route for that IP space. And the other routers our there in the ether are starting to "forget" about it altogether. I have no idea when it will come back. It depends entirely on when the BGP session between Hivelocity and their upstreams stabilises. If they are actually having power issues, and their router(s) is/are offline, it could be a while. Or if they are actually continually flapping, then when they have the flapping under control it should fix itself pretty quickly. Either way, while their routes are dampened, services will remain down. Even if they get power back.
Posted by hostpuppy, 03-06-2006, 11:10 AM
$500 in orders, cheer up! I have 250 sites running there.
Posted by Servers4me, 03-06-2006, 11:11 AM
you need 5, then it takes upto an hour for it to update.
Posted by LorenY, 03-06-2006, 11:13 AM
Here is my 5th post - 250 sites I would be going Crazy! I only host 4 - this is going to be along day!!
Posted by hostpuppy, 03-06-2006, 11:14 AM
Please wait for a site operator to respond. https://server.iad.liveperson.net/hc...o/chatinfo.gifAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'Sandy B.' Sandy B.: Support Desk, How can I help you? jimmy : Got a timeline for the "power" issue? Sandy B.: technicians are working to fix it, should be fixed within an hour
Posted by BlackThunder, 03-06-2006, 11:15 AM
This is not looking good. What's the HiVelocity advertised up-time guarantee? Cheers,
Posted by snog, 03-06-2006, 11:15 AM
oh man, lost revenue today hardcore.
Posted by bditty, 03-06-2006, 11:16 AM
They are running romex.. Let the men work! ;-)
Posted by maxbear, 03-06-2006, 11:16 AM
Yes, down too. I am not using unmetered bandwidth though. Just order server from softlayer and going to move soon.
Posted by bditty, 03-06-2006, 11:17 AM
They are running romex.. Let the men work! ;-) Hivelocity the unpowered specialists.
Posted by scrapme, 03-06-2006, 11:17 AM
Over 1hr still network is down.... support told me that there is power outage... is this acceptable in a good data center? I'll keep posting here and let everyone be aware of this issue...
Posted by MasterGee79, 03-06-2006, 11:18 AM
There has not been a major hurricane in the Tampa area in a very long time (we are talking decades here). I am not a weather expert and can not explain why, but they always seem to miss the hurricanes. http://www.hurricanecity.com/city/tampa.htm I understand what you are saying about a backup generator though... it seems to be a must have for any data center.
Posted by hostpuppy, 03-06-2006, 11:20 AM
What is Romex?
Posted by Scot @ SJIRadio, 03-06-2006, 11:21 AM
If anyone was watching a visual representation of the network traffic in real-time you'll know exactly what it means. Anyone been able to get through to Hivelocity by phone?
Posted by bditty, 03-06-2006, 11:22 AM
Power wire.. lol..
Posted by bditty, 03-06-2006, 11:23 AM
Lets all chip in and buy them a generator.. I have $50 I can part with? Whos in?
Posted by LorenY, 03-06-2006, 11:24 AM
I'll send $50! hah
Posted by RyanD, 03-06-2006, 11:26 AM
as long as it's romex and not cordtex (explosive)
Posted by hostpuppy, 03-06-2006, 11:29 AM
WireSix, Where do you host, you are up?
Posted by freewebhosting, 03-06-2006, 11:31 AM
Yes, they appear to be down for us as well. :-( freewebhosting
Posted by bditty, 03-06-2006, 11:33 AM
So we are only up to $100.. What kind of generator is that going to buy? Anyone else in? I plan to talk to live support and let them on the current donation amounts by the minute.
Posted by SpunkyMunky, 03-06-2006, 11:34 AM
Well it had to happen: route-views.oregon-ix.net>sh ip bgp 66.96.*.* % Network not in table route-views.oregon-ix.net> So far as the internet is concerned, Hivelocity's IP space is does not exist in the global BGP routing table.
Posted by MasterGee79, 03-06-2006, 11:35 AM
You can buy a power inverter for one of their vehicals for around $100. That may get a couple of our servers back online
Posted by gfxnetwork, 03-06-2006, 11:35 AM
hehe. ill put in $50 myself. Id cough up more if I knew the money would 4sure go into getting new generators. hehe
Posted by Virginia2006, 03-06-2006, 11:35 AM
Well to me it looks like this will be a long wait before anything comes back up. In the mean time i am moving my files over what i had from my backup to my new host.
Posted by hostpuppy, 03-06-2006, 11:36 AM
That appears to be very bad...
Posted by hostpuppy, 03-06-2006, 11:37 AM
Spunky, How long do you think this will take to resolve once the power is restored?
Posted by Wibla, 03-06-2006, 11:37 AM
Yes, this is indeed bad... any word?
Posted by Servers4me, 03-06-2006, 11:39 AM
yeh $50
Posted by SpunkyMunky, 03-06-2006, 11:41 AM
Default maximum penalty for dampening on most routers (Cisco routers at least) is 1 hour. Seeing as they've been offline for quite some time now, I would think all the penalty counters have dropped to zero. So I THINK that once power is sorted, and their BGP sessions comes back up, things should return to normal almost immediately. That is just my guess anyway.
Posted by hostck, 03-06-2006, 11:41 AM
damn, they still down, look likes i wanna move my file to other server...it take very long already.
Posted by Scott.Mc, 03-06-2006, 11:42 AM
Live chat don't answer, not that it matters theres nothing they can do, they are outsourced. The phone rings out. Typical hivelocity, nobody knows a thing. The live chat say power, I wouldn't bother listening to them they do not have any idea what is wrong. So much for the upgrades "fixing" all of these. Still the same old oversold hivelocity, and it ain't going to change.
Posted by BlackThunder, 03-06-2006, 11:43 AM
I'm surprised we haven't heard anything from anyone at HiVelocity, they're usually pretty vocal on these boards. Cheers, Tom
Posted by bditty, 03-06-2006, 11:45 AM
I don't think Sandy is taking me seriously. Chat Information Please wait for a site operator to respond. Chat Information All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Chat Information You are now chatting with 'Sandy B.' Sandy B.: Support Desk, How can I help you? Fred: Hello Sandy.. We have been waiting for our server to come online and rather than bug you. We at the WHM forums have started a collection to add backup power to the hivelocity location.. We are currently up to $150 .. Who should we write the check to? Fred: This is a very serious offer. http://webhostingtalk.com/showthread...=492824&page=6 Fred: everyone is putting forth and wants to help in this time of need. Sandy B.: Fred, I am not sure on this
Posted by Scott.Mc, 03-06-2006, 11:46 AM
Since when have hivelocity ever kept us informed why they are down? I cannot recall ONCE, they normally tell us they where down after it's been down for hours.
Posted by LorenY, 03-06-2006, 11:47 AM
bditty thats hilarious
Posted by hostpuppy, 03-06-2006, 11:48 AM
PLEASE SOMEONE FROM HIVELOCITY GIVE US AN UPDATE? We are just people trying to run our businesses here. We are all in this together.
Posted by jonez, 03-06-2006, 11:48 AM
Well I must say that this is the first downtime i've had with them, and i've been with them for over a month, so they are still good in standing with me...depending on how long this downtime really is. Let's give them some time and see what happens. I'd like to also know about the power issue and whether or not they have working generators. Can anyone tell me if they gave refunds for the downtime for the last time they were down (i saw that very long thread about the blown transformer).
Posted by snog, 03-06-2006, 11:50 AM
well i just want my box back up.
Posted by hostpuppy, 03-06-2006, 11:51 AM
They did give account credits. Up until december of 2005, they had a solid record - they have had two issues that I am aware of - DEcember 26, 2005 - the transformer and February 17.
Posted by Scott.Mc, 03-06-2006, 11:52 AM
Theres alot more than that. We have been with them either 9 or 10 months now and they are nothing short of terrible. It's been like this the entire time.
Posted by jonez, 03-06-2006, 11:54 AM
february 17 you say? That must have been only one datacenter because my server uptime has been relatively perfect until now. The credits that they gave, where they a credit for only that day that the downtime was in?
Posted by Virginia2006, 03-06-2006, 11:55 AM
They have never been good in my eyes. I had downtime problems every day with them... major buffering when streaming and endless other errors. It was just a matter of time before something like this occured.
Posted by LorenY, 03-06-2006, 11:57 AM
its almost been an hour since they said it would be fixed within an hour and guess what - its not fixed my patience is growing thin
Posted by hostck, 03-06-2006, 11:59 AM
what happen? they only got 1 data center? i cant wait already.....
Posted by Scott.Mc, 03-06-2006, 12:00 PM
The live chat "techs" don't know what's going on, they only make assumuptions to try keep you happy. Do not listen to their estimates. Infact go ask them again you will see they will tell you 30 minutes or an hour. Always the same response.
Posted by LorenY, 03-06-2006, 12:01 PM
ahpeg you should really change your sig
Posted by hostpuppy, 03-06-2006, 12:02 PM
Anyone ever use websitemovers.com for large migrations?
Posted by Virginia2006, 03-06-2006, 12:05 PM
Hi, You shouldnt need to pay extra money to move your sites over no matter how big they are. Your new host should understand the emergency and whats happened and move them for you. My host did
Posted by hostpuppy, 03-06-2006, 12:05 PM
who is your new host?
Posted by Ryan Smith, 03-06-2006, 12:08 PM
It seems our one and only server with then that was just activated Thursday is down. HiVelocity.net also seems to be down as well. We moved 50 clients to this server already, and they are not going to be happy, as it seems like its been about 3 hours already. We have not gotten any emails or notices about this. I can not view the network/ server outages forum for some reason, so I have to post here. Before this thread is moved to another forum, I would like someone to confirm this outage. Thanks, Ryan
Posted by Box, 03-06-2006, 12:11 PM
same here. cant access my site or theirs at the moment :@
Posted by Virginia2006, 03-06-2006, 12:12 PM
I sent them the backups i had and they are simply restoring them and everything is running smoothly at this present time. I had got a server with www.dedizone.com a ittle while ago to test them out. I still got 1 server with Hive but now this has happened i am moving everything accross and the techs are working with me doing it as we speak and have been very helpfull. So far so good, i hate moving and i hope i wont need to do it again.
Posted by xiaohuanzi, 03-06-2006, 12:14 PM
yes they are completely down...
Posted by weblimits, 03-06-2006, 12:14 PM
I have had one server with HiVelocity for over a year now and can tell you that this does not happen on a regular basis. My HiVelocity hosted server has had better uptime than some other servers located in larger data centres. However, the network does appear to be down and we have had quite a few support calls already. Luckily it's the end of the working day here in the UK and hopefully service will be restored soon. I can't seem to get through to anybody so if anybody from HV is reading this, could you provide an update? Nick
Posted by bditty, 03-06-2006, 12:15 PM
Well I needed to patch a web app. But It seems that will not be happening today and the client should be even more pleased when they type in their website address today.. I love it when it all comes together! I think it may help to drink heavily and move on to another project. Who says drinking before noon is a warning sign?
Posted by Ryan Smith, 03-06-2006, 12:15 PM
Okay, thank you. Now before this is closed/ moved or whatever, did anyone get an email about this outage? Any word on when it will be back up? Thanks, Ryan
Posted by kemm, 03-06-2006, 12:17 PM
I have been using hivelocity nearly for 2 years. an yet this is the worst outrage I have seen. So I am still happy with them. Maybe because I live in a thirld world country and we are used to this kind of stuff here. Its very natural that problems occur. I had a chat with live support. they say "there was an explosion with fire in the building" so I dont care if the support person was in Usa or in India.
Posted by NetLogic, 03-06-2006, 12:17 PM
I got no email.
Posted by MasterGee79, 03-06-2006, 12:19 PM
bleh... I havent backed anything up in a week, and my account is paid for until August. I don't resell though, so my problems are much smaller than yours. All I am losing right now is adsense clicks and members to competing websites. I will say this though... I got away from shared hosting because of downtime like this. If hivelocity stays on this track we will have to look for another dedicated server come August.
Posted by ayksolutions, 03-06-2006, 12:19 PM
Why still with them? I would have moved a long time ago.
Posted by LorenY, 03-06-2006, 12:20 PM
Kemm, I really hope you are kidding about the fire and explosions....
Posted by Scott.Mc, 03-06-2006, 12:21 PM
Already planning. Was giving them a chance first, however it was decided a few weeks back it's time to go.
Posted by bditty, 03-06-2006, 12:21 PM
Thats a nice picture being painted.. I am seeing visions of my server being char broiled. I feel good now :-) Thanks Kemm. ;-) Maybe we need to help build a new datacenter? Whos wants to start this off? $100 is my first offer.
Posted by hostpuppy, 03-06-2006, 12:23 PM
function wasInChat() { return true; }https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait for a site operator to respond. https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'Vick R.' Vick R.: Hello jimbo: Just hoping for a status report? Vick R.: there was an explosion with fire in the building, not in our datacenter. The power company technicians are working to fix it, I have moved to a different location near to the datacenter
Posted by kemm, 03-06-2006, 12:23 PM
nope I am not kidding about the fire. thats what I was told.
Posted by Rclark, 03-06-2006, 12:24 PM
check before you start other threads people.
Posted by kemm, 03-06-2006, 12:25 PM
I can spare $200. but keep maintenance costs in mind
Posted by LorenY, 03-06-2006, 12:25 PM
so much for all those pending orders that weren't printed - i'll just say sorry my unreliable host burned down and I lost everything! have a great day !
Posted by RyanD, 03-06-2006, 12:25 PM
Good, I hope he moved to a different area of their office in India to avoid the fire.
Posted by Scott.Mc, 03-06-2006, 12:25 PM
Does the fire spread to india aswell Vick for a start is outsourced, he has logged into one of our servers before aswell and it was from an ip address in india. -Scott
Posted by LorenY, 03-06-2006, 12:27 PM
Vick R.: there was an explosion with fire in the building, not in our datacenter. The power company technicians are working to fix it, I have moved to a different location near to the datacenter he said he moved to a different location near the datacenter - whats that mean he is in the States now! thats a quick trip from India
Posted by DediZoneSales, 03-06-2006, 12:28 PM
Hi, Knowing they are in the Sagonet data center... and they are definatly up and running the explosion is very hard to believe. There is nothing on google either.. to suggest these breaking news. If sagonet is up... And hive is down then something really doesnt add up. Good luck to all of you guys.
Posted by hostpuppy, 03-06-2006, 12:28 PM
So he or she is lying about that, but why lie about a fire?
Posted by BlackThunder, 03-06-2006, 12:28 PM
What's the address of their data center in Tampa? I know someone there that could go down and check it out? Cheers, Tom
Posted by RyanD, 03-06-2006, 12:29 PM
only some of their stuff is in sago. They have their own office with a "datacenter" and then they have a suite in sago.
Posted by LorenY, 03-06-2006, 12:30 PM
the only reason i could see them lying about the fire is so it takes the blame away from them and puts it on someone else in their building so we are susposed to feel more sympathy thats my take on it
Posted by kemm, 03-06-2006, 12:30 PM
hmm. I wouldnt wanna be vick and read these posts
Posted by Wibla, 03-06-2006, 12:32 PM
So, is there anyone in the tampa bay area that can have a look? it'd be nice to know if there's a fire at all, or if its just a stunt to hold us off.
Posted by kemm, 03-06-2006, 12:33 PM
I have about 90 websites. One client called me on last Friday and told me that he is launching a big advertisement campaign on monday and he wanted to make sure his site would be running smootly. I am surprised he hasnt called me so far. So I will probbaly lie to him too if he calls me.
Posted by MasterGee79, 03-06-2006, 12:34 PM
I'm glad Vick was able to walk across the hallway to an office in India that is closer to the data center than the explosion. At least our questions can continued to be answered now
Posted by bditty, 03-06-2006, 12:36 PM
The Unmetered Fire Specialists?
Posted by Scott.Mc, 03-06-2006, 12:36 PM
He just terminated my session. I don't care that they are down, just don't lie to me and then have the nerve to terminate the session. They have all told me they are outsourced, now they decide they are not... Steve told me in december that they will be getting new people to do the live chat aswell, after I sent lots of snips of the poor performance of the live chat. This is what he sent me, but what happened to this? Just another empty promise as usual. Goes back to the thing that Steve will answer you if you say something on WHT then totally ignore you otherwise. Fill you with promises and then let you down, time and time again.
Posted by MasterGee79, 03-06-2006, 12:38 PM
I was very close to moving to Palm Harbor (about 15-20 miles from Tampa) just a month ago. How nice it would be to have the ability to walk into their powerless/burnt/exploded/nextreasontheywillgiveus data center right about now.
Posted by WireNine, 03-06-2006, 12:38 PM
http://www.webhostingtalk.com/showthread.php?t=492824 There is a thread about it.
Posted by KUNOFF, 03-06-2006, 12:40 PM
I have been with HV for close to 5 years with limited issues. The techs are there in St. Pete, it's the Chat service server they use that is in India but they just login to it. This is just bad luck and I am sure they are putting pressure on the Power company to get it working. My only problem is that there should be a tech on this board updating us and they need to have their phone transfer to a POTs line when there is a power outage. VOIP is useless if there is no power on the street level. BTW, half of the bashers of HV here are trying to get you to switch to them as they are sales guys for other hosting companies. Later, Friend
Posted by bditty, 03-06-2006, 12:40 PM
Maybe Vic set himself on fire to show his loyalty?
Posted by LorenY, 03-06-2006, 12:40 PM
who wants to start betting on when we will be back up - I say 10 pm tonight
Posted by kemm, 03-06-2006, 12:41 PM
yes, right. obviously there are some provocators in here. not sure if I spelled that right I'll stick to HV
Posted by Wibla, 03-06-2006, 12:41 PM
Yeah, it'd be hilarious to walk up there, take pics of the "fire", and post them on here Yes, but what else is there to be expected when they cant give a straight, honest answer, and things seem fishy? HV has been allright, but this seems to be the "big one" as of yet... Last edited by Wibla; 03-06-2006 at 12:46 PM.
Posted by Scott.Mc, 03-06-2006, 12:42 PM
Says someone here with 5 posts. Enough said.
Posted by hostpuppy, 03-06-2006, 12:42 PM
Smoke..But No Fire Tampa building evacuated Monday, March 6, 2006 The 36-story Park Tower at Kennedy and Tampa has been evacuated, because of a lot of smoke. It came from a generator in the building. There was no fire, but power to the building was cut,and people had to use the stairs to evacuate. It appears that won't be able to return to work today.
Posted by RossH, 03-06-2006, 12:42 PM
Ohh come on....an explosion and fire.....smells like some serious B.S. to me *shrug* Didn't they say something along those lines the last time they had a major power outage?
Posted by kemm, 03-06-2006, 12:43 PM
is this real? so they are not lying!!
Posted by bditty, 03-06-2006, 12:44 PM
What is the source of such news?
Posted by RossH, 03-06-2006, 12:45 PM
Care to show a link or a source?
Posted by BlackThunder, 03-06-2006, 12:46 PM
Sound familiar? Cheers, Tom
Posted by sirius, 03-06-2006, 12:46 PM
I am in Tampa and was just down where HV is located. There is a very large area of Downtown Tampa that is without power. Local news story: http://www.abcactionnews.com/stories...306short.shtml Sirius
Posted by kemm, 03-06-2006, 12:46 PM
http://www.topix.net/r/0VdIPRuNrYcsj9fbocnaCOhrQgX7LONyRkDXQWx5WzgfQ0=2BpRTh4j8Yf=2FEcKTgIUEge41cUtn2XNSa4FWJSj=2FhSQbEPOEG1CmmJm=2FPKhUq7HEKNPgFRIDcdG9eOK=2F6dm8sI=2F6ZQ=2F hMND7K7mRR3ip8A=3D=3D
Posted by TheServerExperts, 03-06-2006, 12:47 PM
Hello, Where did you get that news? do you have the source? Thank you,
Posted by hostpuppy, 03-06-2006, 12:47 PM
http://www.970wfla.com/cc-common/mai...article=411640
Posted by 007007, 03-06-2006, 12:47 PM
http://www.baynews9.com/content/36/2006/3/6/147278.html
Posted by 007007, 03-06-2006, 12:47 PM
http://www.baynews9.com/content/36/2006/3/6/147278.html
Posted by MasterGee79, 03-06-2006, 12:47 PM
"Hank W" has just informed me that looters are breaking into the building and stealing their servers. The staff is currently chasing these looters down. ETA: 30 minutes to an hour.
Posted by freewebhosting, 03-06-2006, 12:47 PM
We can not reach them via phone. :-( Freewebhosting
Posted by 007007, 03-06-2006, 12:47 PM
http://www.baynews9.com/content/36/2006/3/6/147278.html
Posted by Scott.Mc, 03-06-2006, 12:48 PM
Weather theres a fire or not doesn't matter. I don't care that it's down, the fact of the matter is live chat are lieing to everyone. Then go and terminate your session. All it would take is someone there who is actually near the dc to say it will be back up soon we are looking into it. Anything along those lines but when you get hit with the same BS over and over by those rejects on live chat it just pisses you off.
Posted by RossH, 03-06-2006, 12:48 PM
I just found this: http://www.tampabaylive.com/stories/...306short.shtml Doesn't say anything about an explosion or smoke or a fire...
Posted by sirius, 03-06-2006, 12:50 PM
I just came from that area - there is no power. There is also no power to the surrounding buildings, or street lights, or anything else. Now, that doesnt explain why their generator is now powering.... but it is definately a power issue. Sirius
Posted by Virginia2006, 03-06-2006, 12:50 PM
This is a funny one . A reply from a guy with 5 posts who calls himself as ''FRIEND''? Anyways i had an email from them it was an Indian name and an indian location when i traced it so we already established the fact they are using outsourced support who terminate chats for no reason. Can some 1 post a link to this fire news bulletin if one exists?
Posted by RyanD, 03-06-2006, 12:50 PM
hahaha, dr. sbaitso now thats oldschool
Posted by LorenY, 03-06-2006, 12:50 PM
whats the link for the live chat again? Thanks
Posted by kemm, 03-06-2006, 12:51 PM
I am sure there is a solid reason for why generators are not running. I dont think they shut off the generators for the fun of it
Posted by Scott.Mc, 03-06-2006, 12:52 PM
Funny thing is in my town(Scotland) theres a power outage aswell , and the bank along with most of the shops are down aswell. Anyway still not sure why nobody from hivelocity instead of the outsourced live chat is here to answer any questions or reassure anyone.
Posted by Wibla, 03-06-2006, 12:52 PM
Ah, good thing they werent lying out their noses.. (tho the live chat didnt exactly help matters much..), but with power out, and the generator being the cause, we'll prolly be without HV for a while longer, I guess :|
Posted by Ryan Smith, 03-06-2006, 12:52 PM
Thanks genus, but if you read that I can not view under the advertising forums.. I would not have posted here. I can not see this thread. Mods, you can close this thread or do what ever you want with it. Thanks, Ryan
Posted by sirius, 03-06-2006, 12:54 PM
Honestly, this is the last place they need to be... answering the same post over and over. They need to be concerned about getting their data center back online. The folks in here pissing and moaning about lack of communication - this is the least of your worries. Let them focus on getting back online instead of giving out useless ETA's. This goes for the guys harrassing the live chat people - they've told you what they know, leave them alone. Sirius
Posted by Fahd, 03-06-2006, 12:54 PM
There hasn't been a single day yet since I got my server that there hasn't been some problem!
Posted by kemm, 03-06-2006, 12:54 PM
Look at it from the bright side: Would it have been better if the datacenter was in India and the chat operators were in Tampa?
Posted by resident_ad, 03-06-2006, 12:54 PM
We really need to get things back up an running... I'm hoping the quickly extinguished words here are key...
Posted by Virginia2006, 03-06-2006, 12:56 PM
Tampa apartment ? - Does this mean our servers are located in the apartments? What the hell is a DC doing mixed in with apartments anyway? Wow....
Posted by LorenY, 03-06-2006, 12:56 PM
i'm back up and RUNNING WOO
Posted by bditty, 03-06-2006, 12:57 PM
Lift off.. I am up.
Posted by kemm, 03-06-2006, 12:57 PM
I think we all are
Posted by LorenY, 03-06-2006, 12:58 PM
glad i didn't send my newsletter out early this morning like i had planned
Posted by Scott.Mc, 03-06-2006, 12:59 PM
DC2 is up(sago) however DC1 is still down.
Posted by gfxnetwork, 03-06-2006, 12:59 PM
im not. can you guys reach HV's site?
Posted by abetech, 03-06-2006, 12:59 PM
Yea this whole "Not our fault" thing is getting old. After the first couple times you would think hivel would have taken steps to ensure their stability. At this point regardless of what happened they should have been prepared.
Posted by Servers4me, 03-06-2006, 12:59 PM
My Server is back up,
Posted by Virginia2006, 03-06-2006, 12:59 PM
It also says on google news... Firefighters say burned Tampa apartment complex had past fire safety violations Why is a DC on top of an apartment building.. tHATS insane! This is very worrying.
Posted by kemm, 03-06-2006, 01:00 PM
cant reach hivlocity's site but can reach mine
Posted by LorenY, 03-06-2006, 01:01 PM
mine works, i'm downloading all my database data NOW heh
Posted by RyanD, 03-06-2006, 01:01 PM
HiV isn't in an apartment complex, they are in park tower. http://www.tampasdowntown.com/ofcparkt.htm
Posted by xmats, 03-06-2006, 01:01 PM
Agree! The live-chat guys where obviously right all along. Fire/smoke and no power. HiVelocity and other providers should seriously consider having their domain hosted on another network just to keep an open line of communication.
Posted by Virginia2006, 03-06-2006, 01:01 PM
As fire and thick smoke spread from apartment to apartment, firefighters franticly worked to douse the flames with water. But low pressure coming from apartment complex hydrants made that job difficult, firefighters saying they were forced to run long hoses to hydrants outside the complex to fight the blaze. Now we wait for Steve and apolgosie for the 50th Time.. and make it all look nice..?
Posted by 007007, 03-06-2006, 01:02 PM
my server is in dc2 it is still down
Posted by LorenY, 03-06-2006, 01:02 PM
ehh back down again, anyone else?
Posted by RyanD, 03-06-2006, 01:02 PM
we keep our site hosted outside of our network for just such reasons. Although it puts it as the mercy of another provider, it does provide a level of support for a customers should there ever be an issue in our facility.
Posted by BlackThunder, 03-06-2006, 01:03 PM
Looks like it was a network problem and not a generator one. My server's up time is still 15 days. Cheers, Tom
Posted by tomz17, 03-06-2006, 01:04 PM
My server uptime still shows as 89 days... -Tom
Posted by bditty, 03-06-2006, 01:04 PM
Good eye Tom.. Interesting
Posted by ewhost, 03-06-2006, 01:05 PM
seems to be back up now? dunno for how long tho
Posted by Scott.Mc, 03-06-2006, 01:05 PM
That's because it's tampa that had the power failure and the main router is there, when that goes down the network in sago goes down.
Posted by RyanD, 03-06-2006, 01:05 PM
I believe thats because all of their stuff in sago rides fiber back to their officce/datacenter before going out to the net.
Posted by Virginia2006, 03-06-2006, 01:06 PM
See Lies lies and more lies... They never end with Hivelocity... Unbelievable. Power loss... my butt - Network problems for sure. Irresponsible and 0 customer services are given as usual. Thanks Steve!
Posted by resident_ad, 03-06-2006, 01:07 PM
Time to do a much needed backup me thinks. :|
Posted by xmats, 03-06-2006, 01:07 PM
Generators must have been running: My server now: 12:05:13 up 21 days, 10:22, 1 user, load average: 0.00, 0.04, 0.01 I guess the power outage might have knocked off some routers in other locations in the building?
Posted by LorenY, 03-06-2006, 01:08 PM
5 minutes after being up we are already getting orders... scary to think of how much was lost because of the downtime
Posted by Virginia2006, 03-06-2006, 01:09 PM
Sago net was never down.... Their website was always reachable.
Posted by xmats, 03-06-2006, 01:10 PM
I'm down again..
Posted by hostck, 03-06-2006, 01:10 PM
yes..my server finally up, look likes i wan move another server...
Posted by denonperry, 03-06-2006, 01:12 PM
I am getting the same excuse now myself. CTS Internet: Yet another day of HiV in the dark? Sandy B.: there was an explosion with fire in the building, not in our datacenter. The power company technicians are working to fix it. If you ahve been with them two years, then you should remember the day and a half downtime they had on December 23rd, 2004? No phones, no answers, nothing. There was a similar downtime issue just about 2 months back as well. No phones, no Hivelocity.net, no nothing, and, after all was said and done, no note on their site about the outtage. In the 4 years I have been with them, this is about the 5th time I have known about a complete and total black out. Everytime there is an outtage like this, they blame it on a power issue. Either a blown transformer, power outtage in the area, fire int hebuilding, something realted. I think the fire excuse is getting old. Like many of you guys, I also run a business. I can't afford to tolerate these outtages any longer. I have my switchboard light up everytime this happens and I too am tired of giving my customers excuses with out any idea what's going on. It takes a couple of minutes to post something on these forums, or hey, I've asked them many times, - if they can't keep their sites up and running, they should buy a cheap hosting account somewhere else for these emergencies. I've had a good rentention rate of my clients - and like me, they too are getting tired of excuses. Steve E., time to step up to the plate - just be honest and tell us what's happening when these outtages occur. Some of us will stick by you during these as long as we know the truth. You can't run your business like this and neither can we. Step up or people like us will step off.
Posted by Scott.Mc, 03-06-2006, 01:12 PM
Why are you running a "business" out of hivelocity? Sorry but to put it blunt that is just stupid. EXPECT this sort of stuff. ----- As for them not to keep us informed, why not? The sales reps are not "fixing" anything, all it takes is one person to say. Not live chat they are not worth listening to, they just make up stories half the time, and this time they are saying they work from the DC now. One thing I really do not like is a liar , they can be down for however long they like just don't lie about it. Then we have the question, since they say they are near the DC why can't our account reps or Steve or anyone else have a laptop too..... Normally you get the WHT is not a support forum, however how else do people find out. Nobody would know the reason if it wasn't for the `wht-investigators`
Posted by Virginia2006, 03-06-2006, 01:13 PM
Yes definatly a wise choice ahpeg Where are you moving to?
Posted by Scott.Mc, 03-06-2006, 01:16 PM
Sago just went again. --EDIT-- Never mind just VERY VERY bad packet loss.
Posted by hostck, 03-06-2006, 01:16 PM
maybe i wan moving to fdcservers.net
Posted by hostpuppy, 03-06-2006, 01:19 PM
I will finally say it, "Thank god no one was hurt in this fire". No matter how demanding you want to be, a fire is not a normal technical glitch for Hivelocity, but something that should be planned for. Maybe this will make things better for them? I would think this will change their disaster planning.
Posted by hostpuppy, 03-06-2006, 01:22 PM
LOREN, What is your URL? Are you still up?
Posted by Scott.Mc, 03-06-2006, 01:22 PM
That is a very good point, I personally am to busy moaning about live chat lieing to me that I didn't even stop to think about the people who are actually there.
Posted by MasterGee79, 03-06-2006, 01:23 PM
I imagine even backup generators would be forced to shut down during a fire. I really don't see how this one could have been avoided.
Posted by xmats, 03-06-2006, 01:24 PM
Well, there is still some network issues: 14 packets transmitted, 2 packets received, 85% packet loss
Posted by tomz17, 03-06-2006, 01:28 PM
I am back up now... My suspicion is that there was in fact a fire near the hivelocity data center.. http://www.abcactionnews.com/stories...306short.shtml http://www.baynews9.com/content/36/2006/3/6/147278.html And that they did in fact lose power and network connectivity. However, my server is in DC2 (sago), so it did not lose power and still shows 89 days uptime. BUT it was knocked offline by the lack of connectivity at hivelocity. Anyone with servers in DC1 able to confirm that your server was rebooted? In either case, this seems paramountly dumb. If my machine is in DC2, it should have had some way of getting out onto the internet that DOES NOT depend on DC1. Sago was not affected by this outage, and my server is in Sago's data center! As it stands right now, I suspect that a problem at DC1 --OR-- a problem at DC2 will knock my machine offline... dumb! very dumb! -Tom
Posted by LorenY, 03-06-2006, 01:29 PM
www.eriecotton.com I'm down again
Posted by littlescoop, 03-06-2006, 01:32 PM
I'm up and so far have stayed up ...
Posted by hostck, 03-06-2006, 01:32 PM
damn the server, is up and then down again....
Posted by Fahd, 03-06-2006, 01:40 PM
Anybody else down again?
Posted by tomz17, 03-06-2006, 01:42 PM
I suspect it will be down and up for a while until things stabilize... give it some time. -Tom
Posted by LorenY, 03-06-2006, 01:44 PM
wow i see a lot of hits from this forum, like my site?
Posted by xmats, 03-06-2006, 01:48 PM
There is something up with the routing. I can't ping/traceroute any sites from my box.. Anyone with same problems? All scripts on my server connecting to the outside network fails
Posted by littlescoop, 03-06-2006, 01:50 PM
I can access my server with ftp but my website isn't coming up. I can access my admin login screen at HV but I think their website is still down too ...
Posted by BlackThunder, 03-06-2006, 01:51 PM
I'm currently connected via ssh to my box. Connection has been up for at least half hour, there's some packet loss but no connection reset. I imagine their network is getting hammered right now, so things are pretty slow. Still, it would be nice on an official update from HiVelocity. Cheers, Tom
Posted by hostpuppy, 03-06-2006, 01:53 PM
I suggest leaving thing be for a little while, as they restore power and services things will slowly return. It is my limited understanding that services need to be restorered slowly and http on the shared servers is likely to be the last.
Posted by xmats, 03-06-2006, 01:53 PM
Are you able to ping Amazon.com (72.21.206.5) from your box? Or any other IP for that sake?
Posted by Scott.Mc, 03-06-2006, 01:56 PM
Your resolvers will be down because they are in DC1. Just use outside resolvers. -Scott
Posted by ValueVPS-Dave, 03-06-2006, 01:57 PM
Hi all, i've been lurking here for a while but thought i'd add my tuppence worth... I've been with BeachComber for over a year and two weeks ago decided to take a server (prepaid 4 months) with HiVelocity as they do a cheaper unmetered server. BeachComber are excellent, i've had NO downtime at all since December 2004. I knew HiVelocity would have to go a long way to match them. I was actually pleasantly surprised by the service. A tech called 'Rob' helped me with DNS clustering even though I had not paid for any support options, everything was setup in a timely manner. This was all 15 days ago and today i got notification that the server was down: The following url is down: the error detected is: Error was detected at 2006-03-06 14:12:54 As soon as I got this, i sent an email to HV - still no reply. I decided to come here and read up. I'm not surprised at the bashing HV are getting but i think it's a bit low that some in here are using it as an excuse to tout for business - i think it's even lower that 'non-customers' are bothering the techs so they can 'mock them' or make stupid comments. They are there for the benefit of HV existing customers or for pre-sales questions. Anyway, my server is now back up and running : 206.51.238.46 is now back to normal. Operation restored at 2006-03-06 17:03:51. Url was down as a resultat of: Error was detected at 2006-03-06 14:12:54 Downtime total 2 hour(s) 50 min(s) 57 sec(s). I'm not happy about the downtime but I also accept these things do sometimes happen - even with all the best disaster planning in place. An explaination here or by email from HV would have been preferred - it might have even made life a touch easier for HV, maybe there are lessons to be learnt from everyone here. You are happy about the cheap prices but VERY quick to complain when things go wrong. You get what you pay for! Dave
Posted by hostpuppy, 03-06-2006, 02:01 PM
Well put Dave.
Posted by BlackThunder, 03-06-2006, 02:07 PM
Cheers, Tom
Posted by Scott.Mc, 03-06-2006, 02:10 PM
cat /etc/resolv.conf give him the resolvers you are using, he is just unable to resolve those domains because he is probaby using a resolver that is in DC1. I am getting pretty much 99% packet loss in DC2 now.
Posted by MasterGee79, 03-06-2006, 02:10 PM
You make a great point there... let's all move somewhere where the fire department doesn't turn the power off during an electrical fire scare.
Posted by BlackThunder, 03-06-2006, 02:11 PM
Cheers, Tom
Posted by hostpuppy, 03-06-2006, 02:13 PM
They are back in the datacenter and working on powering everything back up.
Posted by dothisthing, 03-06-2006, 02:23 PM
I am a customer of Hivelocity and have been offline for a bit. I found this article about the issue http://www.sptimes.com/2006/03/06/Hi...se_evacu.shtml
Posted by forcedude, 03-06-2006, 02:38 PM
But i can't access any hivelocity servers in my city... pretty much anywhere. like... http://www.hivelocity.com, my own server, and another persons server hasn't been pingable for like 4 hours. i can't tell if this is just around my location, because nobodies mentioned anything. Can you guys access the site?
Posted by ComplexDrive, 03-06-2006, 03:09 PM
Check this link : http://www.webhostingtalk.com/showthread.php?t=492824
Posted by Abobo, 03-06-2006, 03:14 PM
According to Hyperspin my server hs been up and down twice. It's currently down. I only have a server with HV as a backup to my server at OrangeFiber, but I'm beginning to think it's pointless with all the downtime. How long ago was it from the last data center outage? Just a few months right?
Posted by hostpuppy, 03-06-2006, 03:24 PM
Who is up? Anyone? Who is Down?
Posted by ValueVPS-Dave, 03-06-2006, 03:27 PM
206.51.238.46 is up, all sites working fine
Posted by hostpuppy, 03-06-2006, 03:33 PM
The Hivelocity site is back up.
Posted by nt99, 03-06-2006, 03:40 PM
I just wish I knew at least WHEN it would be back. Is this going to be a couple of DAYS? HOURS? What? I've missed out on 30,000 visitors and several hundred dollars already.
Posted by gone-afk, 03-06-2006, 03:53 PM
Thats unfortunate, never a fun experience. One day people will learn that cheap hosts only end up costing you more in time, aggrevation, and lost customers. gg
Posted by nt99, 03-06-2006, 03:57 PM
I didn't go with them because they were cheap. Oddly enough, I heard good things about them. Apparently I didn't do my research.
Posted by Airkat, 03-06-2006, 03:57 PM
yeah, that post helps us.
Posted by nt99, 03-06-2006, 04:00 PM
"Vick" whose real name is probably something Indian just told me in live chat that they are in the datacenter working on it. He's most likely full of it, but we'll see. For some reason, I'm really bothered that my site is still down but hivelocity.net is up...
Posted by Abobo, 03-06-2006, 04:01 PM
My server is still down.
Posted by jonathan2200, 03-06-2006, 04:48 PM
We have been unable to reach any of our boxes at Hi Velocity since about 10AM today. No one answers the phone and there site is down. Now i am hearing there was i fire in the building this morning. Anyone know anything about this?? Any H/V employees? No UPS?????
Posted by xmats, 03-06-2006, 04:48 PM
My server still doesn't connect to the outside world.. resolv.conf is nameserver 66.96.80.194 nameserver 66.96.80.43 Anyone else having problems with that?
Posted by SoftWareRevue, 03-06-2006, 04:50 PM
I believe you're looking for this thread. *merges again
Posted by hostpuppy, 03-06-2006, 05:13 PM
I am losing business today. I have been beyond patient, but I cannot get anything from customer support. If they would give me an honest response I would feel better about my hosting spend and their value as a vendor...
Posted by denonperry, 03-06-2006, 05:19 PM
eSolutions, in the same building, is and has been up and running for quite some time now. The fire marshall had been out of there since early this morning. I have been sitting here, on the phone all day, taking cancellation orders from long time customers that have been through this all before. When ever they go dark, they have a tendandcy to run and hide. They also NEVER have a follow up on their site, notice in email, NOTHING after the fact. It's as if they feel no one will notice if they don't say anything. Yes, their site is up and running. NO, none of the rest of their services seem to be up. At least any of the reseller or shared hosting plans. Steve E., I hope you are reading this because of the amount of customers I have lost today, I will be cancelling my account. Many of the bills that I had out due for payment have chosen to go with other providers.
Posted by rileez, 03-06-2006, 05:20 PM
Using own nameservers?
Posted by hostpuppy, 03-06-2006, 05:21 PM
denonperry, I am in the same boat - a customer for 5 years left me today. All I want is an explaination. That is all.
Posted by hostpuppy, 03-06-2006, 05:23 PM
Here is my current chat with VickR - I have been on live chat with him for 20 minutes and I still am: https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'Vick R.' jimbo: Hi Vick, how is it going over there and what is the latest news? jimbo: I would like an update please? jimbo: Vick Are You there? jimbo: Vick, buddy? jimbo: I have recieved 72 calls and have to call them all back. Can you help with a status report please? jimbo: Vick my man, Throw a brother a bone here? We are all on the same ship, you are just navigating, I can't trim the sails, if I do not know where we are going?
Posted by ayksolutions, 03-06-2006, 05:25 PM
Looks like Vick fell over board.
Posted by xmats, 03-06-2006, 05:28 PM
Yes.. my own nameserver at the same server. So same IP-range.
Posted by hostpuppy, 03-06-2006, 05:30 PM
jimbo: Vick my man, Throw a brother a bone here? We are all on the same ship, you are just navigating, I can't rim the sails, if I do not know where we are going? Vick R.: technicians are working to fix it jimbo: Thanks Vick! Should I tell my people it will be fixed today? jimbo: Give me you best guess, I will not hold you to it. Vick R.: should be fine today
Posted by hostpuppy, 03-06-2006, 05:32 PM
I am sooooo happy that things will be fine later today. We are finally out of the woods!
Posted by Servers4me, 03-06-2006, 05:42 PM
Sandy B.: Support Desk, How can I help you? Jamie: Hi, our servers down yet again 66.232.101.125 Sandy B.: there is power outage in the datacenter, the server will be up shortly Jamie: not again Jamie: so where are you then? Sandy B.: Please check the URL : http://www.970wfla.com/cc-common/mai...article=411640 Jamie: yes i know Jamie: so where are you? Jamie: are you there Sandy? Sandy B.: yes i am Jamie: so where are you if the DC is on fire ? Chat session has ended. God there customer service is so good.
Posted by ShorelineInt, 03-06-2006, 05:48 PM
HiVelocity FTP and Control panels still down. Billing is up. What's working is faster than usual. Emails still down.
Posted by Abobo, 03-06-2006, 05:53 PM
Got to love their live chat: They just ended the chat session without answering anything.
Posted by ShorelineInt, 03-06-2006, 05:57 PM
Physical address of HiVelocity in Tampa? is a few hundred yards from University of Tampa. Spring break this week for many northern Universities.
Posted by hostpuppy, 03-06-2006, 05:59 PM
From 50 minutes of chat... (I am so angry right now.) jimbo: Vick my man, Throw a brother a bone here? We are all on the same ship, you are just navigating, I can't rim the sails, if I do not know where we are going? Vick R.: technicians are working to fix it jimbo: Thanks Vick! Should I tell my people it will be fixed today? jimbo: Give me you best guess, I will not hold you to it. Vick R.: should be fine today jimbo: That is good news. Probably not in the next hour or so? Is that safe to assume? jimbo: Vick, Should I tell people that? jimbo: What is the nature of the issue? Vick R.: http://www.970wfla.com/cc-common/mainheadlines2.html?feed=124415&article=411640 jimbo: I realize that but I called eSolutions who are in your building and they said that are back in and working. jimbo: Are you powering up and it is taking a long time as things have to run scandisk first, did something blow in the outage? Is there a hardware isssue? I just want to know the truth please. jimbo: Captain Oh Captain, set me a course... jimbo: Vick, please? jimbo: C'mon Vick, I just need to know to help my people? https://server.iad.liveperson.net/hc...o/chatinfo.gifChat session has ended.
Posted by Servers4me, 03-06-2006, 06:11 PM
ive just about had it with these people,
Posted by Airkat, 03-06-2006, 06:11 PM
Wow, they need to dump the Indians, get real support, and get their a**es in gear or prepare to belly-up
Posted by Servers4me, 03-06-2006, 06:14 PM
yeh usally someone is on YIM not today, i expect they would need a load balancing soloution to handle it LMAO. Someone needs to kick them back into that DC, bet there across the road eating pies and donughts. In a min you wont need to worry about the DC being on fire its gonna be me chasing you with a BLOW TORCH
Posted by LoginTech, 03-06-2006, 06:28 PM
Anyone else find the OrangeFiber migration specials at the top of this page as hysterical as i do?! lol
Posted by kirkgroup, 03-06-2006, 06:40 PM
I just had some e-mail dribble in - signs of life?? what a crock, this outfit needs to take a serious look at their customer support, or lack of, I don't understand why they would have something posted on either their homepage or this forum? wait a minute, sites just came back to life, about freekin time!
Posted by RyanD, 03-06-2006, 06:42 PM
honestly, what do you guys expect when you pay those sort of prices. When things are cheap they are saving money somewhere. Obviously the cost savings was on redundant equipment in this case and outsourced support. You can't have it all for $89/month.
Posted by ShorelineInt, 03-06-2006, 06:49 PM
FTP and control panels still down
Posted by hostpuppy, 03-06-2006, 06:51 PM
Some of us pay much more than that...
Posted by Airkat, 03-06-2006, 06:53 PM
Agreed. I'm paying over $1200/month. And again, how does that help us? Go troll elsewhere.
Posted by Servers4me, 03-06-2006, 07:15 PM
we pay over $200, were moving now after this spending some quality cash
Posted by DalQuest, 03-06-2006, 07:23 PM
I don't know why there are so many posts about the building in DT Tampa and the smoke, that ISN'T where Sagonet is. http://www.sagonet.net/about.php
Posted by moosem32, 03-06-2006, 07:26 PM
I'm another $1200+ a month customer and it goes without saying that I'm extremly pissed off right now. Hivelocity has been a joke ever since I started hosting there, constant problems and downtime mixed with the shittest support I have ever experienced. I'll be moving to a new host ASAP. I swear if I have to talk to Vick, Sandy or Rob one more time I'm going to jump out the window. And the fact that they're from India and lie about being in the DC is just sickening. Steve, how do you sleep at night?
Posted by forcedude, 03-06-2006, 07:27 PM
They have another datacentre that isn't in sago.
Posted by DalQuest, 03-06-2006, 07:30 PM
So you are telling me, with a 82,000 square foot telecommunications center they have to rent space from somewhere else in Tampa, mainly the DT location that constantly has problems everytime it rains hard and the undeground conduits flood? Seems logical to me. Actually, I haven't been down in that area in over a year. Next time I am down there I will be dropping by their Gandy location.
Posted by Airkat, 03-06-2006, 07:31 PM
OK, can all the lower-than-HV hosts stop IMing/PMing trying to grab business? If you were reputable/good we'd come to YOU!
Posted by interwebdesigns, 03-06-2006, 07:46 PM
What amazes me is that the Hivelocity.net site is back up and running and they don't have the decency to post a message on that page about the status of their customer's accounts.
Posted by DalQuest, 03-06-2006, 07:47 PM
and in looking at things, where does the info that Hivelocity's servers are hosted by Sago at all come from? I can't seem to find anything logical so far that actually links them. What am I overlooking?
Posted by MSV_AR, 03-06-2006, 07:56 PM
If you search for the network downtime thread, you will find that it was revealed that they colo in sago when their switch went down
Posted by DalQuest, 03-06-2006, 07:59 PM
I guess I mean more than someone's posting here saying that they are. I very well could say they are hosted by some company in Singapore, doesn't make it true unless there is something to link them and said Singapore company.
Posted by DalQuest, 03-06-2006, 08:02 PM
I can also see where they might have had a temporary link through Sago to keep their clients up but to say Sago hosts them because of an emergency situation, which we don't have all the facts on, again, doesn't make the statement true that they are "normally" on Sago's network. So to clarify, can someone provide actual proof they are hosted by Sago in the 400 Tampa Street location? Perhaps a sago employee posting something?
Posted by RyanD, 03-06-2006, 08:03 PM
please forward those PMs / IMs to the mods, that is blatently against the rules and the providers doing that should be banned. forward them to anon-e-mouse and she'll crack the whip on em
Posted by RyanD, 03-06-2006, 08:05 PM
Sago does not host them as an "emergency" HiVelocity has their own "small" datacenter in their facility in 400 Tampa. They also have a suite (aka cage) at sagonet that has much more space and is a real datacenter compaired with their other facility which is mearly office space being used as a DC, low cielings, not the proper infrastructure, etc. The reason sago is down because of 400 Tampa being out of commission is due to the fact that HiV has no direct connectivity from the sago facility and it relies on a fiber backhaul to the 400 Tampa facility where their core routers are located. Ask hivelocity, they'll confirm it. Ask people at sago (or former employees) they'll confirm it. Other hosts have toured the sago facility and have seen HiV's suite. This isn't some big secret
Posted by DalQuest, 03-06-2006, 08:14 PM
Ok, so to me, your comment means HV is in Both locations (400 and Gandy), not Sago being in both places. HV's main location is 400, which when down drops connectivity to the sago location as well. Do I have this right? I didn't think it was a secret, just trying to get a handle on how their setup actually is since I know of other hosts at Sago and they weren't down at all. So, I was trying to determine where the fault (not blame) in the network was that caused them to be totally down. Thank for clarifying it. And for the record, 400 N Tampa has had problems since it's inception with one thing or another. I personally would never host anything of importance there since I know it's history and my wife used to work in that building.
Posted by Grzejnick, 03-06-2006, 08:25 PM
They are up
Posted by moosem32, 03-06-2006, 08:27 PM
DC1 and still down here..
Posted by HD Fanatic, 03-06-2006, 08:28 PM
so glad I didn't go with hivelocity, those prices do seem too good to be true. So many problems with their connectivitiy.
Posted by Guspaz, 03-06-2006, 09:02 PM
I didn't really have any downtime with HiVelocity during these troubles, because my server stayed up. The DNS server went down for 10 hours today, though, which was annoying. It is a good thing that my infrastructure doesn't require a working DNS server, so my site kept on working. Still, it was super annoying. I guess I can't claim SLA credit since it was only the DNS that went down.
Posted by hivelocitygm, 03-06-2006, 09:11 PM
As you already know, we experienced a major power disruption in the 400 Tampa St. Building of downtown Tampa today. This disruption was building wide and resulted in a mandatory evacuation of all 3500 employees and tenants. This mandatory evacuation has caused some obvious problems with our ability to communicate with our clients. The good news is we are now back in our building and able to resolve any remaining issues. The majority of all dedicated servers should now be back online. The majority of our shared solutions should also now be online. We expect to have 100% of our customers back online within the hour. As you can expect, all hands are on deck working out the remaining kinks. Please allow us some time to resolve all lingering problems. Contact your Account Manager if you would like to discuss this incident further. If you are still with issue 1 hour from now please contact our support department so we may look into your problem.
Posted by marmoset01, 03-06-2006, 09:14 PM
Suggestion: Drop the Indian tech support. My wife can give me better advice than those tools.
Posted by hivelocitygm, 03-06-2006, 09:17 PM
That is something we have in the works
Posted by writespeak, 03-07-2006, 01:59 AM
With that good news, this thread is now closed. Lois
Posted by anon-e-mouse, 03-07-2006, 05:58 AM
Thread reopened and merged, so members can post about underlying problems. Anyone that is not having problems with HV has no need to be posting here. Another mod cleaned up a heap of gogetter posts earlier. Last edited by anon-e-mouse; 03-07-2006 at 06:02 AM.
Posted by Servers4me, 03-07-2006, 06:02 AM
Hi Thanks for the re-open, yes I spoke to Rob.T all he did was give me a link to a flaming news report. I then said ive seen that a thousand times. Then surprisingly he didnt close the chat just left it there lo. So now im trying to use a server that is totaly useless, but i managed to get my major sites onto another server. So im kind of not so stressed, anyone else having problems?
Posted by Scott.Mc, 03-07-2006, 07:47 AM
You told me that months ago aswell. One of our servers are still down, support.hivelocity.net is down, nobody is answering the phone, live chat well what's the point.... The total lack of communication from hivelocity during this just goes to show how unorganised you really are. I mean you have downtime often enough you have had plenty of chances to prepare. Downtime is not a problem if you bothered to keep people informed, instead that is now 24 hours and the only thing we have ever heard from you is infact that small post on WHT. Looks like we will be waiting to 9am before anyone is even there to fix the one remaining that is still down. I still wonder if you intentionally go about things the wrong way.
Posted by moosem32, 03-07-2006, 07:54 AM
Well this is the biggest joke of all, you have trade marked the term "impressive support" and you admit to using outsourced indian helpdesk people who don't know anything. I shudder at the thought of having given them root access passwords before thinking they were at least part of the HiVelocity staff. From website: I am beyond disappointed with HiVelocity and you Steve personally.
Posted by Scott.Mc, 03-07-2006, 07:55 AM
The outsourced only do the live chat, however their own support is just as bad. If not worse.
Posted by moosem32, 03-07-2006, 08:04 AM
Yeah but the "impressive support" bullcrap includes the live chat 24/7 stuff. And you're right, I've experienced HV techs too and they're just as clueless. This whole operation is a very small step away from being a complete scam.
Posted by Guspaz, 03-07-2006, 10:43 AM
Upon closer inspection, I actually did have 2.5 hours of downtime, according to my MRTG graphs. The DNS server being down lasted an additional 7.5 hours beyond that (10 hours total). I've submitted an SLA request, but have not yet heard back.
Posted by xmats, 03-07-2006, 10:56 AM
I'm down again.. My IPs to my nameservers (on the same server) are suddenly not responding any more. *fed up* Last edited by xmats; 03-07-2006 at 10:59 AM.
Posted by SpunkyMunky, 03-07-2006, 11:03 AM
Well, my server is still up and running quite happily And in contrast to what others have said, my experiences with HV support have all been very good. The techs have had a clue, and been able to assist me (eventually) . However I never use live support, just log a ticket on the site.
Posted by xmats, 03-07-2006, 11:06 AM
Back again. Might have been a routing problem at my end.. I agree, my experience with HV support has been rather good until yesterday, but now I can't access support.hivelocity.net or even the live-chat. The don't reply at all..
Posted by Veridian - Shneur, 03-07-2006, 11:26 AM
https://support.hivelocity.net is down for me (Israel), and so is one of my servers 66.232.xxx.xxx
Posted by hivelocitygm, 03-07-2006, 11:37 AM
Our trouble ticket system is located on our one server that has not come back online yet. If you have a need for support please email sales@hivelocity.net your information and we will make sure the issue is addressed right away. Please include all relevant information in your email.
Posted by Rclark, 03-07-2006, 02:39 PM
How has the network been for people ? I have been recieving 85-90% packet loss for most of the morning.
Posted by denonperry, 03-07-2006, 02:42 PM
I wouldn't go that far. I've been with the Company since 2002. My only complaint is the go-dark situations that have happened a few times. I have faith that they will take steps to correct them. They have made changes in the past. If HV isn't working for you, then you need to make the decision and go elsewhere. Complainging about an issue without a suggestion or possible solution is a waste of time. Their tech support people have fixed and addressed my concerns every time. There have been a few times I have had to go higher in the chain, but they do get fixed. What I DO like about HV is that you are dealing with the actual techs that will be fixing the issue, not some operatator/ticket taker as in with services like Earthlink or others. I also like the fact that when you talk to their tech support people there, you get a real answer, not something off a scripted cue card or from in front of their computer screen. You are right in the tech room. Jay has been excellent, Ben, the lead guy there is incredible. There are some green guys, but bottom line, when ever a ticket has been submitted, I've received 100% resolution to my satisfaction. I am not pelased with the flow of communiation at times - that it one thing I will make no bones about. They do make changes each time this happens. Ask yourself this then - who's the worse? Them for not meeting your needs? or those who stay and continually complain about the lack of service or the lack of happiness and hasn't moved away from them yet? We are responsible for our own actions. No one is holding a gun to your heads and making you stay there. Here's something to think about too. The reason I stay with HV? I can get the GM on the phone and talk with him and it's a conversation that moves forward. How many other companies can you do that with? Some you have to fight tooth and nail to even get that rep's supe. When there is an issue, they work to make it right for you. They have expanded and turned up more as time has gone on. They do adapt to the changes and needs. I can pack up my stuff and move to another data center, but truthfully, they all have their short comings. Will you be trading one set of short falls for another? Yes, you will. Would it be a lateral move? Yea. It will. At least we know what HV is capable and not capable of. I was very upset yesterday about the lack of communications. Keeping in mind as to what happened yesterday, I will give them the slack for it. Could more have been done about commuinications? Yes. Problem identified? I believe so. Will I stay - yes. Why? I know them, their history, their shortfalls and I don't want to have to discover another companies shortfalls. I did loose a few customers yesterday, but I also retained many of mine - especially my large national accounts. Bottom line - you need to do what's best for you and stop complaining about it. If it's not working, make the change and save the time bitching about it for the time you need to focus on your business. If you are going to stay, there is no sense in bitching about anything - know that it may happen again and accepet and plan for it. I am.
Posted by Veridian - Shneur, 03-07-2006, 03:50 PM
I feel sorry for these guys who are losing now so many customers, I hope they will get our of this alive ( I myself am in the process of moving to LayeredTech)
Posted by Veridian - Shneur, 03-07-2006, 05:07 PM
my server just came back up
Posted by moosem32, 03-07-2006, 05:09 PM
If you had actually read the thread you would've noticed that I'm in the process of moving to another host. The purpose of my "bitching" is to hopefully stop a few more people from getting burned like I did. It's also a little funny how the 1% of posters defending HV all have under 5 posts.
Posted by Guspaz, 03-07-2006, 05:29 PM
Since I'm relatively new at HV, I'm willing to give them some leeway for rough patches. Their support definately needs work, that is certain. I had an issue with my bandwidth graphs (They never worked right), and had a ticket going for it. For two weeks they didn't respond to my ticket, because supposedly the person it was assigned to took a week off. That's not acceptable, if the person dealing with a ticket is not available, it needs to get assigned to somebody else who CAN deal with it. The total lack of communication during the outage (I just got an email now, but that is after the fact) is no good. On the other hand, I have been impressed on occasion. I PM'd GM once about some downtime on my server. A few minutes later, my cell phone rang, and it was a tech who was looking into the problem (GM had got somebody working on it right away). I was very impressed by that. I think what HV really needs is a company forum. This has worked wonders for ThePlanet and EV1. As P2P support forums, customers can often help eachother instead of needing tech support. For issues such as this, all that would be needed is for somebody from HV to make a post to let customers know what is going on. The trick is, HV is a small company. One mistake often made by small communities is to set up forums and then create sub-forums for every category under the sun. While that is the ideal solution if you can populate them, in a small community that leads to a small number of posts spread out everywhere, leading to the look of a dead forum. The trick is to lump everything to gether into a very small number of sub-forums (IE a "general" forum) until the traffic to the forum gets high enough to justify spinning off topics. That can be done one by one. This is one of the things I miss most. I'm both a ServerMatrix and HiVelocity customer at the same time, and I really wish HV had forums like SM does. Through the SM forums, customers can keep up to date on the latest news, even when there isn't a crisis.
Posted by ceridius, 03-07-2006, 05:45 PM
Good news the forum will be rolled out in the next few days. HiVelocity will also be sending a notification as to what we are doing to addresss all of the issues that have been discussed in this thread.
Posted by rajaman, 03-07-2006, 06:11 PM
Steve, I've been fairly patient through this whole thing as well as many times before. I followed your advice and have emailed sales@hivelocity.net since your trouble ticket system is down. I got what appears to be a standard reply saying to either email sales@hivelocity.net, open a live chat or call. Emailing obviously doesn't work. I opened a live chat and you're right, Vick was standing by, but that is about all he is doing...standing. In fact he stood by twice. The first time he ended the session. The second time he tried to assist me and then told me that my site was working. When I pressed him on the issue he said "we require some time". When I asked to give an estimated time he ended that session. I opened another live chat session....and now I am standing by. So how can I get support? Who has answers? When will my sites be back up 100%? BTW...Here is the uptime report for one of my sites for the past year. Outages 235 Downtime 248 hrs. 21 mins. 20 secs. Uptime% 95.658%
Posted by Veridian - Shneur, 03-07-2006, 07:28 PM
I must say that I followed Steve's advise and emailed sales@hivelocity.com and have gotten a response from Drew (albeit almost 3 hours later) and the issue has been resolved a little while later.
Posted by hivelocitygm, 03-07-2006, 07:30 PM
Please email me directly your issue and I will get it looked into for you. Our ticket system should be up within the next hour or 2 which will make tracking issues a whole lot easier.
Posted by Scott.Mc, 03-07-2006, 07:58 PM
I emailed you hours ago now. You have been "working" on the last remaining server for hours aswell. This is how good Hivelocity support are "Hello Scott, Your server is turned on and we have it a login prompt. We have been working on your server for a while now. I am still not able to ping the server however. Do you have ping disabled by any chance?" Now anyone with common sense would check other services, we given you the root password aswell with the server details so why couldn't you simply login and check for yourself? Obviously it is not up we have not had any problems with the network service starting before, and this just looks like you have not bothered. We are on about 40 hours downtime for that server now.
Posted by rajaman, 03-07-2006, 08:17 PM
Steve, I emailed you about 45 minutes ago and still awaiting a response. FYI... I have been in live chat with Vick R. for well over 2 hours now. (Not that we chatted for the whole 2 hours. Most of the time I spent 'standing by'.) It really amazes me how well this system works. During these two hours Vick over and over tells me to "please check it now...it should be working" then after I say it still isn't working he says "there is an issue with the server ...as per my discussion with the admin tech they are working on it...it will be fine after couple of hours". Quite humorous...and totally useless! His last message was...Is there anything else may I help you with ? My response...anything else...you haven't helped me yet Still waiting!!!
Posted by hivelocitygm, 03-07-2006, 08:56 PM
I asked you if you had ping disabled because I was not in the data center and just trying to sort things out myself. My techs were working on a few issues so I thought I would try to do a little bit myself. Your server is now online.
Posted by rajaman, 03-07-2006, 09:21 PM
Just heard from Steve in Live Chat. He finally explained the situation to me in detail. Not sure why Vick and the other support people couldn't explain it to me. Sure makes it hard to explain to my customers. I know Steve has had a couple of long days. I feel that HiV has learned a valuable lesson the hard way. Hopefully things will change now. Not sure what I will end up doing. Thanks Steve!
Posted by rajaman, 03-08-2006, 10:59 AM
Wow! 12 hours after having what I thought was a good chat with Steve and our site is still not 100% up! I figured that by now everything would be taken care of. At least HiV's trouble ticket system is now up and operating.
Posted by rajaman, 03-08-2006, 12:32 PM
1 1/2 more hours and still nothing! No response from the trouble ticket system, so I guess it's not working after all. Is anyone else still having problems or is it just me???
Posted by ceridius, 03-08-2006, 12:37 PM
Please PM your trouble ticket ID and your server info and I will check into this ASAP. The downtime has been fully restored.
Posted by rajaman, 03-08-2006, 12:40 PM
I can't PM. I guess I haven't been a member long enough yet. I'm currently in Live Chat with Sandy B (for 2 hours). Perhaps you can get the info from her/him???
Posted by FocusApps, 03-08-2006, 01:35 PM
Colo server has been down all morning w/ 'Destination host unreachable'. Two promises to call me back over the past 90 minutes after the server is checked, but haven't heard back a thing. Being down is bad, but being down and having zero customer service is unacceptable.
Posted by timcopeland1@mac., 03-08-2006, 01:52 PM
HiVelocity has been down for over 36 hours. THey have told me it would be 2 hours at least 18 times in a row. This company claims to have backup at another location on their website, but they don't, it seems. They cannot even be reached by phone anymore, and one wonders if they are perhaps chewing gum and slowing down any progress on solving their ongoing server problems, which they blame on outside circumstances but it's really all about incompetence.
Posted by hivelocitygm, 03-08-2006, 02:16 PM
We have not been down for 36 hours. We have one shared server that was down until last night. As I stated in my email to you sites have been coming back up since last night . If you have an individual site that is not up you need to open a trouble ticket listing that particular site. If you have a ticket open already forward it to me and I will get someone to take a look.
Posted by ceridius, 03-08-2006, 02:18 PM
Please PM your ticket info and I will have this looked at right away.
Posted by FocusApps, 03-08-2006, 02:19 PM
Update: after calling 3rd time, server was back up within 20 minutes. Connection appears stable.
Posted by hivelocitygm, 03-08-2006, 02:29 PM
By the way our trouble ticket system is back up and running as of last night. Please discontinue emailing sales@hivelocity.net with your support issues. Techs are standing by to assist.
Posted by the_pm, 03-08-2006, 03:21 PM
It appears service is restored and we can now shift all technical support issues off WHT.
Posted by whokilledme, 03-09-2006, 06:10 AM
Hello hivelocity told me on 7th " due to the Building Fire we experienced Monday the 6th, 2006 we are down. We will put back your server online in next 24 hours. its 4 days since then. I have called hivelocity several time and nobody is there is there to even tell you status. if you want to see worst kind of support, Please buy a server from hivelocity and you will soon realise. I have lost my business as my company's intranet is down for last 4 days. I will post hivelocity reply soon, I can not disclose my company's name as i have to rcover data from server before moving away. Alejondro Maskin
Posted by anon-e-mouse, 03-09-2006, 06:44 AM
They assured us everything was working here http://www.webhostingtalk.com/showpo...&postcount=348 so the thread was closed - again. If there are still issues we will reopen it.
Posted by whokilledme, 03-09-2006, 06:59 AM
do you know my server IP ? or you have disclosed my contact information to them ? I am not sure how they assured you about " everything is working fine" Looks some vested interest of ....... Please let me know.
Posted by anon-e-mouse, 03-09-2006, 07:27 AM
We are only going on their report to say that everything was working fine. It has already been reopened once because of their first assurance. We have no vested interest in this company, nor does any of the moderation team. I will reopen it and merge this thread.
Posted by anon-e-mouse, 03-09-2006, 07:31 AM
Reopened again. I suggest we leave it open until it dies off due to no further issues.
Posted by SoftWareRevue, 03-09-2006, 09:58 AM
/me grinds the lock off the door.
Posted by ceridius, 03-09-2006, 12:26 PM
I would love to know the IP , please pm me any relevant trouble ticket info as well.
Posted by ceridius, 03-09-2006, 12:39 PM
Like every other thread you leave open where people post that they have a server down for months after the outage. But hey its your forum. Also just fyi this report looks very similar to an ebay phishing scam server that we null routed , as our network has been up 100% for the last 48 hrs, but I guess now this is our support forum.
Posted by Scott.Mc, 03-09-2006, 03:55 PM
Oh please give me a break. How else would people have known you were down? Did YOU!!! even bother to tell people WHY you where down? The forum is good enough then to keep people informed but it isn't when people tell the truth about how TERRIBLE you are. Lets face it, Hivelocity is a joke. Your first assurance that you were up was wrong, one of our servers was down for 40+ hours. Another was down for 16+ hours AFTER the outage because your staff are simply to stupid to perform a very simple upgrade, not once did they not do it properly, but TWICE. This whole WHT is not a support forum is plain stupid, and to be honest I am tired of hearing "hosts" use this as their only defense yet it's ok other times.
Posted by Rclark, 03-09-2006, 06:56 PM
Anyone got down ? I have been down, my support login information no longer works, and my sales rep is not answering. I cannot request my login information because my email is down.
Posted by ceridius, 03-09-2006, 11:22 PM
PM me your email and account details and I will see what I can do for you.
Posted by ws101, 03-10-2006, 09:47 AM
HIV EMAIL SERVERS ARE DOWN FOR ME TODAY - ANY BODY ELSE? (7am to 8:47am so far)
Posted by gfxnetwork, 03-10-2006, 01:12 PM
yeah same here. Ive been trying to send in a email to sales but still doesnt work.
Posted by marmoset01, 03-10-2006, 02:53 PM
Mine seems all right... which doesn't help the situation. I requested a bandwdith upgrade on SUNDAY! And its friday, and it still hasn't been done. If I dont get it by tomorrow... Im going to OF. This is beyond stupid.
Posted by jonez, 03-10-2006, 04:20 PM
my server is down as well...tried pinging it. Pinging 69.46.xxx.xxx with 32 bytes of data: Reply from 69.46.31.90: Destination host unreachable. Reply from 69.46.31.90: Destination host unreachable. Reply from 69.46.31.90: Destination host unreachable. Ping statistics for 69.46.xxx.xxx: Packets: Sent = 3, Received = 3, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
Posted by jonez, 03-10-2006, 04:32 PM
who did you send the email to? there's a specific email address you have to send it to. PM me if you want to make sure you have the right one.
Posted by maxhest, 03-12-2006, 07:02 PM
It's about time for this to end.