Dnow again?

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Posted by dudaah, 03-13-2006, 11:37 AM
Hi, Anyone knows if DedicatedNow has some planned outages today? Our server is unreachable again although it doesn't seem to be as big a problem as the other outage. I can get to them via ping except the final step that goes to our server ip? Has been like this now for some 30 minutes...???... On those I get 100% packet loss though... Patrik
Posted by Russ Foster, 03-13-2006, 11:39 AM
All our servers + the support desk it up
Posted by dudaah, 03-13-2006, 11:42 AM
Problem is I don't have access to the support desk as I got the server via a partner in the US... Guess I have to jump on him some more trying to get him to send in a ticket and/or let me know what's going on... Been with them one week and already down twice... Oh dear...
Posted by a1mint, 03-13-2006, 01:37 PM
After a 4+ outage last Friday, now on Monday, my server is down again. It smells to me the staff is trying to organize servers, move things around, and as a result things go down. What bothers me to no end, is that they're doing these activities during sensitive hours. Clearly there is little regard that our customers will get upset (are upset in my case) with us as a result.
Posted by dudaah, 03-13-2006, 02:00 PM
Yeah my box is still down... I would have thought that they would notifu their customers if they where going to do work like this but not a word???
Posted by dudaah, 03-13-2006, 04:25 PM
My ticket got resolved and the server is up and running again. Took some 4-5 hours to resolve but at least it got done in the end... /P/
Posted by Tina J, 03-13-2006, 04:55 PM
dudaah: If you aren't a customer of dedicatednow - then its probably not appropriate for you to post about their servers/support. For all we know, this is an issue with your provider and not dedicatednow. a1mint: That's a whole lotta speculation on your part. Is it a dedicatednow outage or is it your server that is having problems? --Tina
Posted by dudaah, 03-14-2006, 12:16 PM
Think you got me wrong... I have a dedicated with dedicated now but I got it via my US partner. No worries I got the user account logins now and the error WAS with dedicatednow and not with my partner. Fact remains, the server was down for 4-5 hours and a reboot fixed the problems. No other explanation than that though...
Posted by a1mint, 03-16-2006, 01:37 PM
After telling DN's tech support about how they should have known that my VM isn't running, they replied with an email with a similar response that you gave. They told me that I should realize that they can't track with what the customer is running inside their VM. The fact that I told them that my VM hasn't had a single problem over 2 years, didn't seem to make them consider that perhaps the problems was with them. I am absolutely convinced that the problem lied with them. After they rebooted my VM (or the whole physical host ?), everything came back. (I'm taking about Monday's crash, Friday's crash was a different matter). What they should do is detect if a VM is running at all. The VM software should be able to let them detect it. For instance, technologies like vserver has a program called vserver-stat, which gives you a status of each of the VM's. DN has done a very bad job, and their technical responses are very mediocre.
Posted by ElrondTwg, 03-16-2006, 06:27 PM
My DedicatedNow servers are now showing offline.
Posted by asyrov, 03-16-2006, 06:29 PM
I am offline too... I think it just happened couple of minutes ago....
Posted by ElrondTwg, 03-16-2006, 06:29 PM
I hope it's something fast and simple this time...
Posted by demowolf, 03-16-2006, 06:30 PM
down here too.....
Posted by jayglate, 03-16-2006, 06:30 PM
No, we are not down. one of our provdiers had a BGP burp.
Posted by demowolf, 03-16-2006, 06:32 PM
Just as quickly as I posted..... I'm now back online. Thanks for the quick response Jay
Posted by sprintserve, 03-16-2006, 07:00 PM
I had a SSH connection throughout on a couple of servers, but a couple of customers did mention something. Our monitoring station in San Jose didn't detect anything either. But we did have a couple of customers emailing us. I should have checked here before telling them we didn't detect any issue.