Burst down [merged]

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Posted by pmak0, 05-19-2006, 12:48 PM
Is Nocster down, or is it just my server? traceroute to juni.aaanime.net (64.191.55.247), 30 hops max, 38 byte packets 1 1.51.232.72.reverse.layeredtech.com (72.232.51.1) 0.553 ms 0.564 ms 0.845 ms 2 10.1.6.17 (10.1.6.17) 0.719 ms 3.449 ms 2.618 ms 3 216.39.79.213 (216.39.79.213) 1.883 ms 1.502 ms 0.629 ms 4 bhr2-po-2.fortworthda1.savvis.net (216.39.64.49) 0.552 ms 1.483 ms 1.776 ms 5 dcr2-so-3-2-0.dallas.savvis.net (208.172.131.85) 1.359 ms 1.530 ms 1.419 ms 6 acr2-so-2-0-0.Miami.savvis.net (204.70.193.193) 29.445 ms 29.390 ms 29.558 ms 7 bpr2-so-7-0-0.miamimit.savvis.net (208.172.97.170) 29.227 ms 32.553 ms 31.945 ms 8 208.172.108.22 (208.172.108.22) 30.574 ms 30.874 ms 29.515 ms 9 pos5-2.cr01.phl02.pccwbtn.net (63.218.30.45) 51.718 ms 52.008 ms 51.610 ms 10 hostnoc.ge3-0.2.cr01.phl02.pccwbtn.net (63.218.31.6) 61.463 ms 52.572 ms 51.885 ms 11 * * * 12 * * *
Posted by SoftWareRevue, 05-19-2006, 12:52 PM
Maybe a hiccup with your server?
Posted by toma1708, 05-19-2006, 02:08 PM
It looks like they are down. Somebody have some info ? Catalin
Posted by liquid, 05-19-2006, 02:12 PM
they seem to be offline for me too, it would seem they are having alot of issues lately
Posted by topsecret, 05-19-2006, 02:12 PM
I have a backup DNS server there - its down Confirmed from 3 places.
Posted by John[H4Y], 05-19-2006, 02:13 PM
I am waiting on a call back to hear what the problem is this time.
Posted by Odd Fact, 05-19-2006, 02:14 PM
Down here as well.
Posted by hawkv, 05-19-2006, 02:16 PM
Yet again nocster is down. Lets see if this time will be over 2 hours!!!
Posted by Michael123, 05-19-2006, 02:18 PM
They were having problems with latency for a few hours already and now they are down again. I wonder how many hours it will take to fix it this time.
Posted by ewindisch, 05-19-2006, 02:22 PM
Seems their router went for a nap... again. Maybe Blue Security decided to give it another go, and choose Burst for their hosting! Well, that or someone spilled their beer. (You know I'm kidding, Sean :-) In all seriousness, though, I am getting a little tired of it. Much too frequently, whatever the cause.
Posted by Mark L, 05-19-2006, 02:25 PM
Yeah, i'm dead, again.
Posted by xcpd, 05-19-2006, 02:27 PM
My server is down too. I'm with nocster..
Posted by HostJedi, 05-19-2006, 02:31 PM
Network engineering is aware of the problem and is working to correct it. It should be resolved very shortly, and should not be a very lengthy outage. << Maybe Blue Security decided to give it another go, and choose Burst for their hosting! >> Blue Security is no longer hosted on our network. And yes, they were the cause of our last outage (their attackers atleast...), due to a flaw in the Top Layer DDOS protection equipment code that was utilized. Top Layer has since corrected the issue, and uploaded a new version of the code to our gear. . .
Posted by GordonH, 05-19-2006, 02:33 PM
I reported the packet loss problem to them about 6 hours ago. All their routes have gone. I can't get any route to their IP's across any of our carriers. For those who have not been through this before it will last 3-5 hours and will be followed by a shorter outage in approx 48 hours time. Of course it always happens in the middle of the day and never during the night.
Posted by Rich, 05-19-2006, 02:35 PM
Down here.. very saddening.
Posted by MrZillNet, 05-19-2006, 02:37 PM
I am seeing !H in traceroute, meaning host unreachable, both from a PA-connected Comcast internet connection, and an XO-connected system going thru XO's Philadelphia gateway.
Posted by JenniH, 05-19-2006, 02:38 PM
I hope you are wrong... but it sounds like you've been there before. On balance I'll take your word for it and zip our most critical sites out of there for now. We've only been with them a few weeks and it's been a horrible ride so far....
Posted by HostJedi, 05-19-2006, 02:39 PM
<< I reported the packet loss problem to them about 6 hours ago. All their routes have gone. I can't get any route to their IP's across any of our carriers. >> This emergency maintenance is required to fix the issue. . .
Posted by ewindisch, 05-19-2006, 02:41 PM
If that is true, thats interesting news. Anyway, I was only kidding.
Posted by JenniH, 05-19-2006, 02:41 PM
So are you telling us that it WON'T be 3-5 hours?
Posted by GordonH, 05-19-2006, 02:42 PM
Well why not tell us that then? You managed to send me an advertising email about Virtuozzo an hour ago.... This is doing nothing for my blood pressure as we are currenlty in the middle of a data centre (physical) move in London and all my guys are tied up on that and not free to answer all the support tickets this is causing.
Posted by Homeblock, 05-19-2006, 02:42 PM
/me crosses fingers it will be back up soon.
Posted by HostJedi, 05-19-2006, 02:44 PM
<< If that is true, thats interesting news. Anyway, I was only kidding. >> Your joking touched on the truth of what happened. Other data centers got the press on that, but we were one of the first ones hit. The sites were then transferred elsewhere, and those facilities were attacked then---and then made the news. . .
Posted by John[H4Y], 05-19-2006, 02:46 PM
I am sure they are doing what they can to correct the issue. However, I also hope that they figure out how to fine-tune their system as to prevent so many of these incidents and the absurd amount of time it generally takes to correct these issues.
Posted by HostJedi, 05-19-2006, 02:46 PM
<< So are you telling us that it WON'T be 3-5 hours? >> That is correct. We are expecting an estimated 15 more minutes or so right now. . .
Posted by HostJedi, 05-19-2006, 02:48 PM
<< Well why not tell us that then? You managed to send me an advertising email about Virtuozzo an hour ago... >> If our network is down, so is our client management/contact interface. As mentioned a couple weeks ago, we are working on a alternate network solution for our forums and contact/support system currently, for usage in such instances--however, as mentioned, this is not a simple solution due to security reasons. Our backend systems tie into sensitive client information, which we don't want hosted outside of our immediate control. . .
Posted by HostJedi, 05-19-2006, 02:50 PM
Emergency maintenance currently, should be back up very shortly. . .
Posted by Michael123, 05-19-2006, 03:00 PM
Well, it is 15 minutes. What is the status?
Posted by GordonH, 05-19-2006, 03:09 PM
Here is what I do when this happens. I get in my car and start driving, leaving the staff to handle the customers. Last time I got as far as Cape Wrath before it came back up.....
Posted by HostJedi, 05-19-2006, 03:10 PM
<< Well, it is 15 minutes. What is the status? >> Should know soon...expected any time now. . .
Posted by JenniH, 05-19-2006, 03:14 PM
The outage is now over an hour.... Even when it comes back up, what's the score? Will it be stable, or can we expect more problems?
Posted by cbwass, 05-19-2006, 03:15 PM
Wait and see
Posted by John[H4Y], 05-19-2006, 03:15 PM
Hello, Can you give us any details as to what is going on?
Posted by HostJedi, 05-19-2006, 03:18 PM
<< Will it be stable, or can we expect more problems? >> Once comes back up, should be stable without further issue/work required. . .
Posted by Michael123, 05-19-2006, 03:19 PM
+1 Let us know what is the nature of the problem.
Posted by RobM, 05-19-2006, 03:20 PM
They are not going to tell you or they will give a 1 or 2 line saying it was this or that.. They should also remove the INC 500 from there name as that's old. The last record at inc 500 was 2004 as I don't see them listed on it anymore...
Posted by hawkv, 05-19-2006, 03:26 PM
What happen to the 15 minutes down time ?!!!
Posted by GordonH, 05-19-2006, 03:29 PM
Get with the program!
Posted by Michael123, 05-19-2006, 03:31 PM
[QUOTE=BurstNETShould know soon...expected any time now.[/QUOTE] Does "any time now" means 3-4 hours like last two recent downtimes?
Posted by GordonH, 05-19-2006, 03:33 PM
Read my post above. I can't explain why it happens like this but it is a pattern.
Posted by Rich, 05-19-2006, 03:37 PM
$150/mo for a network in PA that consistently goes down.. or $250/mo for a network in NY (voxel) that is premium bandwidth and stays up all the time. Hmm... maybe an extra hundred bucks a month to avoid this sort of fiasco every few days would be worth it.
Posted by Michael123, 05-19-2006, 03:40 PM
Or $150/mo for a very reliable network in Atlanta http://gnax.net/ LayeredTech is also a good choice (Dallas). Had a dedicated server there for two years with no down time
Posted by Homeblock, 05-19-2006, 03:40 PM
Every few days is not accurate. This is only the second downtime I have noted.
Posted by anand247sm, 05-19-2006, 03:41 PM
Hey guys, looks like i am joining late on this one. Any news on update as to when the network is going to come back up ?
Posted by Rich, 05-19-2006, 03:41 PM
Trying to stay near PA/NJ/NY ;-) It was an exaggeration, but didn't this just happen last week? Once a month is unacceptable.. but this is becoming very frequent with Burst.
Posted by GordonH, 05-19-2006, 03:41 PM
We have access to other networks but the stuff we have at burst will not move easily unfortunately.
Posted by Michael123, 05-19-2006, 03:47 PM
There were more downtimes recently. You were lucky that you did not notice them.
Posted by ewindisch, 05-19-2006, 03:47 PM
#/bin/bash echo "Going down for 15 minutes." /etc/init.d/router stop sleep $$(15*60*60)) /etc/init.d/router start Last edited by ewindisch; 05-19-2006 at 03:50 PM.
Posted by MrZillNet, 05-19-2006, 03:50 PM
First reported outage was 12:48PM as seen here: http://www.webhostingtalk.com/showthread.php?t=514945
Posted by Arsalan, 05-19-2006, 03:57 PM
I need to take a nap.... I am tired
Posted by JenniH, 05-19-2006, 04:00 PM
Where's he gone... Mr Burst? MIA? I should have listened to you Gordon.
Posted by xcpd, 05-19-2006, 04:03 PM
It's been a while now...What happened?
Posted by cbwass, 05-19-2006, 04:06 PM
I was very suprised when the person from Burst said 15mins. so I told my clients 30mins. I'll just say I don't know in future.
Posted by isaie, 05-19-2006, 04:09 PM
Still all down from here too. I hope Mr Burst comes back soon with news for us! TraceRoute to 66.96.192.201 Hop (ms) (ms) (ms) IP Address Host name 1 1 1 3 66.98.244.1 gphou-66-98-244-1.ev1.net 2 0 0 0 66.98.241.16 gphou-66-98-241-16.ev1.net 3 0 0 0 66.98.240.15 gphou-66-98-240-15.ev1.net 4 1 1 1 38.99.206.177 - 5 1 1 1 38.112.35.237 g4-0-0.core01.iah01.atlas.cogentco.com 6 179 45 74 66.28.4.89 p4-0.core01.dca01.atlas.cogentco.com 7 47 47 47 66.28.4.18 p4-0.core01.phl01.atlas.cogentco.com 8 55 53 53 38.112.39.178 v3533.na23.b003003-1.phl01.atlas.cogentco.com 9 57 56 55 38.112.240.34 hostnoc.demarc.cogentco.com 10 69 Timed out Timed out 66.197.191.1 - 11 Timed out Timed out Timed out -
Posted by RobM, 05-19-2006, 04:10 PM
colo area seems to be backup
Posted by anand247sm, 05-19-2006, 04:11 PM
Trace is working to one of my servers 2 209.51.131.93 (209.51.131.93) 0.388 ms 0.333 ms 0.340 ms 3 atl-core-f-gi1-1.gnax.net (209.51.137.82) 0.384 ms 0.276 ms 0.264 ms 4 atl-bb1-link.telia.net (213.248.91.13) 5.231 ms 0.493 ms 0.386 ms 5 ash-bb1-link.telia.net (213.248.80.141) 77.314 ms 12.922 ms 13.056 ms 6 level3-113898-ash-bb1.telia.net (213.248.88.86) 13.951 ms 13.846 ms 13.768 ms 7 ae-1-53.bbr1.Washington1.Level3.net (4.68.121.65) 13.438 ms ae-2-54.bbr2.Washington1.Level3.net (4.68.121.97) 13.440 ms ae-1-55.bbr1.Washington1.Level3.net (4.68.121.129) 13.611 ms 8 so-3-0-0.mp2.Philadelphia1.Level3.net (64.159.0.142) 16.847 ms so-1-0-0.mp1.Philadelphia1.Level3.net (209.247.8.69) 61.620 ms so-3-0-0.mp2.Philadelphia1.Level3.net (64.159.0.142) 17.014 ms 9 so-10-0.hsa1.Philadelphia1.Level3.net (64.159.0.146) 16.871 ms 16.886 ms so-11-0.hsa1.Philadelphia1.Level3.net (64.159.0.154) 16.937 ms 10 unknown.Level3.net (63.209.178.162) 16.968 ms 17.010 ms 16.922 ms 11 ge-1-3-0.phl004jp02.yipes.com (66.54.175.133) 17.042 ms 17.135 ms 16.937 ms 12 hostnoc.demarc.yipes.com (66.7.181.154) 19.300 ms 19.302 ms 19.100 ms 13 66.197.191.1 (66.197.191.1) 26.092 ms 26.156 ms 26.153 ms 14 66.197.191.82 (66.197.191.82) 26.241 ms 26.358 ms 26.192 ms 15 x.hostnoc.net (x.x.x.x) 26.567 ms 26.333 ms 26.623 ms 16 xx.hostnoc.net (x.x.x.x) 27.302 ms 27.623 ms 27.218 ms
Posted by ewindisch, 05-19-2006, 04:11 PM
I'm colo, no such luck here.
Posted by Michael123, 05-19-2006, 04:11 PM
I am also colo. The server is still down
Posted by JenniH, 05-19-2006, 04:12 PM
Not that I was impressed beforehand... but telling us 15 mins and then disappearing for more than an hour whilst the downtime persists is even less to be impressed with!
Posted by anand247sm, 05-19-2006, 04:13 PM
Now an explanation would be nice and hope of this not repeating in future so often.
Posted by jimbo1969, 05-19-2006, 04:14 PM
They have a bad switch and have been down over 2 hours. I called them around 11am this morning and told them something wasn't right as we had a strange burb, they said their network was fine, I assume the switch started going around then. With all this downtime, I don't know what to do. How can you be down when a switch goes out for this long. This is crazy. Where is the redundacy we are promised, ever heard of a disaster plan? Burstnet really needs to get their act together! So as customers are we going to see credits for the 24+ hours of downtime in the last month or so, I doubt it... Last edited by jimbo1969; 05-19-2006 at 04:27 PM.
Posted by MrZillNet, 05-19-2006, 04:14 PM
Am now able to get as far as here: hostnoc.demarc.yipes.com (66.7.181.154) ... don't know if that is the second to last hop for you or not.
Posted by John[H4Y], 05-19-2006, 04:15 PM
Colo area for here too.. I'm still down. Promising that someone is back up though at least.
Posted by Mark L, 05-19-2006, 04:16 PM
I'm colo, and i'm down.
Posted by isaie, 05-19-2006, 04:16 PM
Back up for me
Posted by John[H4Y], 05-19-2006, 04:17 PM
Spoke too soon. I am back up.. thank god!
Posted by jimbo1969, 05-19-2006, 04:17 PM
colo and still down...
Posted by Homeblock, 05-19-2006, 04:20 PM
unmetered dedicated back up
Posted by JenniH, 05-19-2006, 04:28 PM
Still down for us.
Posted by cbwass, 05-19-2006, 04:32 PM
Back for me but still seeing 20% loss.
Posted by mass, 05-19-2006, 04:35 PM
Again today May 19th, Burst have been down for almost two hours. I called and the support guy says 'oh yeah, we're down about 15 minutes'. I told him the outage was almost two hours and he decided that he had just arrived to work 15 mins previously, so didn't know. Apparently a switch had died. Where I work, if a switch dies, we swap a backup in within minutes - then deal with the switch problem. I've had a server with Burst for six months now on test, waiting to move our main site services from another provider. The lack of redundancy at Burst seems to be immense. Every and all sites, VPSs and servers, including their own portals, go down when they have any network outage. The amount of downtime as a result of network outage over those six months has been extremely frequent. Although sometimes the outtages are very brief, they are so frequent that remote monitors give Burst an uptime average of at most 4 days before there is some interruption, brief as they may be. Time to move... seriously!
Posted by JenniH, 05-19-2006, 04:35 PM
It's back up. I know Mr Burst said it would be stable when it came back... but he also said it would be back in 15 mins, an hour and a half ago! Once bitten.... So what do you guys reckon? Will it be stable for a while now if we move our sites back in? Or will it still be rocky?
Posted by Michael123, 05-19-2006, 04:35 PM
Still down 11 24 ms 26 ms 24 ms so-1-3-0.gar2.Atlanta1.Level3.net [66.185.138.34 ] 12 24 ms 25 ms 25 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 13 41 ms 38 ms 64 ms so-1-0-0.mp1.Philadelphia1.Level3.net [209.247.8 .69] 14 40 ms 42 ms 53 ms so-10-0.hsa1.Philadelphia1.Level3.net [64.159.0. 146] 15 42 ms 41 ms 41 ms unknown.Level3.net [63.209.178.162] 16 41 ms 41 ms 41 ms ge-1-3-0.phl004jp02.yipes.com [66.54.175.133] 17 48 ms 50 ms 53 ms hostnoc.demarc.yipes.com [66.7.181.154] 18 57 ms 56 ms 53 ms ge1-oc48-1-0-ctsi.rtr0.scr1.hostnoc.net [66.197. 191.1] 19 56 ms * 65 ms ge-rtr1.scra1.hostnoc.net [66.197.191.82] 20 * * * Request timed out. 21 *
Posted by RobM, 05-19-2006, 04:36 PM
Redundancy From there site: NEVER SEEN IT WORK ONCE... They won't even tell us or anybody why it does not work as they claim.
Posted by Ryan Smith, 05-19-2006, 04:36 PM
Check The Outages section of the forums. http://webhostingtalk.com/showthread.php?p=3878710
Posted by RobM, 05-19-2006, 04:37 PM
I would wait, if they are working somewhere else leave them there for now.
Posted by Odd Fact, 05-19-2006, 04:49 PM
Sniff.... Sniff...... Me still down
Posted by JenniH, 05-19-2006, 04:49 PM
Thanks. I'll take that advice. The more I read and learn about Burst, the less comfortable I become.
Posted by Rich, 05-19-2006, 04:58 PM
Back up here :-)
Posted by Ryan Smith, 05-19-2006, 05:01 PM
I still have some clients down.
Posted by Mark L, 05-19-2006, 05:03 PM
Still dead. Colo
Posted by GordonH, 05-19-2006, 05:17 PM
Its been back for me for a while now, but the repercussions of it were we had to delay our data centre move in London to next weekend as we could not risk being in the middle of that and Burst going down again.
Posted by RobM, 05-19-2006, 05:34 PM
Ya you don't want that, what a nightmare that would be GordonH. Now let’s see if they are going to say what really happen in detail and hopefully it won’t be a single line thing like the others have been... The excuse line is running dry and old, what will they say this time
Posted by bhaputi, 05-19-2006, 05:55 PM
http://forums.burst.net/showthread.p...3604#post23604
Posted by mass, 05-19-2006, 09:48 PM
I think some of these guys seriously need to go to business school. Did anyone read Burst's post response No apology, no current status, more importantly.. no future plan, corrective action, preventative plan of action should a similar thing happen again. In other words, expect the same. Get a plan guys! Have standby switches, routers, UPSs.. Test them weekly/monthly etc. and ensure they work in standby mode to be available for such situations.. Am I just old fashioned?
Posted by Rich, 05-19-2006, 10:35 PM
Mass, I agree with you.. however, it does sound like they had a standby switch ready to go and they swapped them out. Here's what I would suggest though.. for an "INC500 company", couldn't they afford to replace those switches every 6 months so that they don't "die". Are they not profitable enough to replace a switch BEFORE it dies as preventative maintainence? Forgive me if switches cost a couple grand and this wouldn't make sense financially - but the truth of the matter is.. If they are affordable, *I* would take preventative maintainence and switch them out before they died.. a couple minus of downtime every 6 months while you pull all the plugs real quick and plug them back in, sure beats downtime of 2 hours.
Posted by MrZillNet, 05-20-2006, 12:34 AM
The switches you are talking about Rich, are thousands of dollars a piece, so replacing them every 6 months is not the answer. However, making backups of the software load and configuration every night, and saving that backup to a separate machine, would be one answer. One telco I know of, has a TFTP server setup for all of their Cisco equipment - everytime the switch or device is rebooted the software is downloaded anew.
Posted by JenniH, 05-20-2006, 04:27 AM
It is hard to disagree with any of this. The impression they create is one of 'duck and cover'... they tell us 15 minutes, and then over an hour later we get a one liner which tells us relatively little. It is impossible to have any confidence in them to be frank. They seem to be lurching from one problem to another, and hoping for the best. Yes, you are right: there is no impression of a plan, proper management, or certainly decent communications. In the few weeks we have been with them we have had three major outages, and a series of abrupt minimal responses from them. Let's just say that we are not impressed.
Posted by DjMiX, 05-20-2006, 09:05 AM
No appologies again... I'm so happy to have left BurstNet !!!
Posted by bhaputi, 05-20-2006, 10:14 AM
Actually, this is exactly what we do. We have nightly backups of every switch and router in our network, and replacing a switch is, in theory, just powering up the replacement and tftp'ing the config over. In reference to an earlier question, we do preventatively swap out switches when errors are noted. In this case, however, I believe something bad happened power-wise, as there were no warnings whatsoever, and 2 switches died simultaneously. In my experience, this is usually due to a power surge, but these switches are, of course, surge-protected and running on conditioned power. To top it off, the backup configuration that we had was corrupted, and I was only able to recover about 20% of it and had to manually recreate the rest, after comparing to the older, more complete configs we did have. As to what we are doing, we are going to audit the power leading into that rack to make sure there is no issue there. I am going to give my backup scripts a once-over to see what happened to the backup, so that this will not happen again. We do apologize for the downtime, and I would love to have been able to pop in here and explain/apologize/discuss throughout the day yesterday, but I had to get the issue resolved first.
Posted by Rich, 05-20-2006, 11:23 AM
Thanks for the update Dan.
Posted by HostJedi, 05-20-2006, 01:21 PM
<< Thanks for the update Dan. >> You're welcome, hopefully that put that into a little more perspective for you on our internal procedures here. We do everything we can to maintain the highest level of uptime and backup planning that we can. Without throwing a ridiculous amount of money into the network, which is just not feasible in the budget hosting industry if you want to remain financially viable for the long haul, there are going to be occasional outages. Almost every budget hosting provider is listed in the Network Outages section of the forums here in the past 1-2 months---and that is the reality of the industry. All we can do is constantly improve our policies, procedures, and performance, which no one can argue that we have not done in the past few years. There is balance that must be maintained between price and performance, in order for us to maintain service at the low pricing that we offer. Fact is that we are not a 99.999% uptime provider, and we make no claims to be. We offer a good level of uptime in return for a far lower price than 99.999% requires---and usually we far surpass that uptime % advertised. Our clients get a good value for their dollar, quite personable support service, and the majority of them are understanding and happy with our overall service performance. . .
Posted by jimbo1969, 05-22-2006, 03:32 PM
Getting alot of packetloss now... 3:31PM 5/22
Posted by jimbo1969, 05-22-2006, 03:39 PM
seems better , now only like 1 in 25 getting lost.
Posted by RobM, 05-22-2006, 03:43 PM
if you look at there forum, they told the users that cogent is having problems and they are in process of fixing it. What shocks me is that if they know there is problems with it, then why are they still sending most of there info down it and not sending it down 1 of the other providers.
Posted by jimbo1969, 05-22-2006, 03:44 PM
Thanks, I didn't check the forums due to the fact when I just called they said there were no issues. Crazy...
Posted by GordonH, 05-22-2006, 03:46 PM
This may lead to the shorter outage after the big one (as I have said before, this is an established pattern).
Posted by bhaputi, 05-22-2006, 04:37 PM
I would be very interested in seeing the data you have compiled on this pattern. Seeing as you stated that we "always" have a short outage "48 hours" after a large outage, then we are approximately 24 hours overdue, aren't we? Or did I misunderstand what you were trying to say?
Posted by GordonH, 05-22-2006, 04:45 PM
I do not keep data like that. All I can say is that your big outages are always followed by a shorter one approx 48 hours later. The other part of the pattern is that you have a very bad patch followed by changes which make things much better, followed by a major catastrophe. You do have network management problems. There has to be something wrong with the way you have things set up for you to have the level of problems that you do. Other providers don't have this level of trouble. I say this as one of your larger customers and someone who is involved in running a stable BGP across network across two other sites with 100% uptime over a period of several years.
Posted by jimbo1969, 05-22-2006, 04:55 PM
I will have to agree with Gordan. We have had nothing but issues with this service since we signed on, and we have also seen this pattern. It was not an exact statement, but he is pretty close when you are down once to twice a week. Your network page on your site shows incorrect information, only 4 hours of downtime this month?. We have seen almost 12 hours + this month alone, in the middle of the day no less. I didn't know you considered burstnet a Budget rate provider. You should really note this next to your INC 500 text. We would have never setup there , we as a company just wanted something closer to one of our techs as we only need a COLO. Anyway Dan, thank you for your attention to this matter, but as vice president you need to get on your network status, budget or not, downtime is going to lose you and I customers. Maybe if your staff wasn't on this forum acting completely unprofessional and argumentitive, but yet instead planninig these types of outages out, you wouldn't have so much downtime.
Posted by mass, 06-14-2006, 08:28 PM
I must say, just to keep the balance on my previous criticisms, I HAVE noticed a dramatic improvement over the last two weeks (until mid June '06) with connectivity at Burst. Please keep it up!
Posted by HostJedi, 06-14-2006, 08:43 PM
Thank you, always nice to see a good post!...even if it bumps up a bad thread...heh :-) FYI: We have an announced maintenance tomorrow evening for a brief period at 10PM EST. . .
Posted by Ryan Smith, 06-14-2006, 09:12 PM
Thanks for the heads up. Did you send out an email? I never got one.
Posted by HostJedi, 06-14-2006, 10:05 PM
<< Thanks for the heads up. Did you send out an email? I never got one. >> Yes, about a week ago, and posted in our forums. . .
Posted by Rich, 06-14-2006, 11:24 PM
I didn't get one either, don't worry. I wish I had though.
Posted by mass, 06-15-2006, 07:24 AM
I did. 10/6 Network Maintenance Advisory BurstNET™ - Maintenance Advisory - Thursday 6/15/2006 10PM EST At approximately 10:00PM EST on Thursday, June 15th 2006, BurstNET™ will be performing maintenance on core power to our primary routing/switching equipment in our Scranton PA facility. At the same time, BurstNET™ will be performing an upgrade of a portion of the core switching in the facility as well. The work is expected to last 10-15 minutes, and should be able to be completed with minimal downtime. [SNIP]
Posted by HostJedi, 06-15-2006, 09:18 AM
Open a customer service ticket and request to be on the network mailing list. Make sure you list the email address(es) you want added. All new clients service orders are placed on that list though automatically, so you should have been on it already. Make sure you are not blocking the emails possibly. Also, client's of reseller's would not be automatically listed, only the reseller would... . .