Hyperspin Issues ? [merged]

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Posted by brithostnetwork, 06-16-2006, 06:18 PM
Hey Guys Not sure if it's the right forum here. Hyperspin seems to be down all day to my location in the UK but it is up according to various site checkers. A tracert shows it seems to get lost somewhere at "The Planet" D/C... Anyone else having issues ? Obviously it's kind of vital that my site uptime checker is also up Liam
Posted by brithostnetwork, 06-16-2006, 06:19 PM
Quick check for: hyperspin.com (http) Date City Country Time (s) Result June 16, 2006 15:16:10 San Francisco United States 0.261 Ok Seems to be just the UK.... Times out at: 14 127 ms 127 ms 126 ms po2.car02.dllstx5.theplanet.com [70.84.160.164] 15 * * * Request timed out. Liam
Posted by Tyler, 06-16-2006, 07:56 PM
Can't connect here either.
Posted by midiaworks, 06-16-2006, 08:08 PM
We see same issues. Their site/service seems to be down already for the past 12 hours or so.
Posted by gudzon, 06-16-2006, 08:44 PM
I'm in the US (Seattle), cannot connect at all.
Posted by wjtech, 06-16-2006, 09:10 PM
Hello: Any else having trouble getting to the server monitoring service http://www.hyperspin.com today? John
Posted by cywkevin, 06-16-2006, 09:11 PM
it's running sluggish today with mysql errors. Possibly a denial of service attack
Posted by Scott.Mc, 06-16-2006, 09:16 PM
Yeap appears down for me also. Httpd is accepting connections though. HTTP/1.0 302 Moved Temporarily Date: Sat, 17 Jun 2006 01:11:23 GMT Server: Apache/2.0.55 (Unix) mod_ssl/2.0.55 OpenSSL/0.9.7a PHP/4.3.11 X-Powered-By: PHP/4.3.11 Set-Cookie: PHPSESSID=00c997fc56ff6ec92d77fc95a422a4c6; path=/ Expires: Mon, 26 Jul 1997 05:00:00 GMT Cache-Control: private, no-cache, no-store, max-age=0, must-revalidate, proxy-revalidate, post-check=0, pre-check=0 Pragma: no-cache Location: /home2.php Content-Type: text/html X-Cache: MISS from www.monitoringservice.net Connection: close ---- Tracing route to hyperspin.com [70.86.191.106] over a maximum of 30 hops: 1 14 ms 7 ms 7 ms 10.144.0.1 2 6 ms 9 ms 7 ms pc-62-30-246-97-do.blueyonder.co.uk [62.30.246.9 7] 3 18 ms 20 ms 19 ms pc-62-30-246-45-do.blueyonder.co.uk [62.30.246.4 5] 4 21 ms 19 ms 20 ms pc-62-30-246-13-do.blueyonder.co.uk [62.30.246.1 3] 5 23 ms 19 ms 21 ms kno-cas-udd-pos.telewest.net [194.117.136.98] 6 16 ms 11 ms 12 ms 194.117.136.178 7 22 ms 22 ms 25 ms tele1-know-rab.telewest.net [194.117.136.158] 8 21 ms 19 ms 19 ms 194.117.148.163 9 21 ms 19 ms 21 ms so-4-1-0.cr2.lhr3.uk.above.net [208.185.156.2] 10 93 ms 91 ms 96 ms so-7-0-0.cr2.dca2.us.above.net [64.125.27.165] 11 118 ms 120 ms 120 ms so-3-0-0.cr2.dfw2.us.above.net [64.125.29.169] 12 133 ms 123 ms 123 ms 216.200.6.237.theplanet.com [216.200.6.237] 13 122 ms 119 ms 121 ms vl32.dsr02.dllstx3.theplanet.com [70.85.127.62] 14 121 ms 120 ms 122 ms po31.dsr01.dllstx5.theplanet.com [70.85.127.106] 15 120 ms 121 ms 126 ms po2.car02.dllstx5.theplanet.com [70.84.160.164] 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
Posted by hostpc.com, 06-16-2006, 09:50 PM
Down for us as well
Posted by Patrick, 06-16-2006, 09:52 PM
I can connect to the website after a while, but there are database errors everywhere. Hopefully they can sort this out soon.
Posted by PixelManual, 06-16-2006, 11:46 PM
/Subscribes to thread. I'm amazed this could happen, considering how many different servers they have up..?
Posted by Tyler, 06-16-2006, 11:55 PM
Looks to be up now.
Posted by uptimedoctor, 06-17-2006, 01:33 AM
We faced some technical difficulties with our database server in the past few hours. This caused our website and monitoring service to fail. After careful investigation and troubleshooting, we have brought the database server UP, and our website and monitoring service have returned to normal service. This is the first time we encountered such a problem. We have a separate monitoring for our own systems but it failed to detect and notify us, which led to a delay in resolving the problem. We take uptime seriously as we understand that our clients' uptime depend on us. Please be assured that we have taken all the necessary precautions to prevent similar incident from recurring. We are deeply sorry for the inconvenience caused. Feel free to contact us should you need any assistance. Thank you.
Posted by Patrick, 06-19-2006, 03:48 AM
Anyone else having issues with Hyperspin again? 13 68 ms 71 ms 68 ms po2.car02.dllstx5.theplanet.com [70.84.160.164] 14 * * * Request timed out. Edit: Backup... Last edited by Patrick; 06-19-2006 at 03:56 AM.
Posted by uptimedoctor, 06-19-2006, 04:40 AM
We were rebooting the web server, sorry about that! Btw, traceroute will always stop after po2.car02.dllstx5.theplanet.com because our servers reject ICMP. Please let us know if you need any additional assistance.
Posted by uptimedoctor, 06-19-2006, 05:08 AM
I should add that monitoring was NOT affected during the reboot, only the website was unavailable for a few minutes.