Blazernetwork Down

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Posted by kbannon, 05-29-2006, 06:07 AM
I have 3 sites hosted with Blazernetwork.com. Their servers went down on friday night (GMT) and are still down. Their own www site is down also as are their ftp & mail servers. I cannot contact them directly but have contacted them via their whois email address (a yahoo.com address) but got no reply. I see that they have frequented this forum so hopefully they read this and respond to me asap. Anyone else in the same position as me?
Posted by Mxhub, 05-29-2006, 06:11 AM
It could be a network issue. Worst case is your sites are hosted together with Blazernetwork.com on the same server. Try calling them on the phone.
Posted by darkstorm, 05-29-2006, 06:17 AM
Try to get them on the phone. 3 Days of continuos downtime must meen something really wrong is goying on, i'd consider moving onto another host. Regards
Posted by anon-e-mouse, 05-29-2006, 06:18 AM
Try the contact measures on their whois details. Domain Name: BLAZERNETWORK.COM Administrative Contact, Technical Contact: Blazer Network,Inc nguyenloan2009@yahoo.com 200 Merchants Dr #204 Norcross, GA 30093 US 1-888-817-3756 fax: 1-888-817-3756
Posted by kbannon, 05-29-2006, 06:26 AM
I tried phoning them (from Ireland ) but the number seems engaged. I also tried emailing them using the address from the whois but nothing! The nameserver bona.us also list a yahoo email addy on its whois but this gets rejected by the yahoo mailserver!
Posted by premium20, 05-29-2006, 06:51 AM
Did they have any kind of emergency page to update customers about the status? Its really sad, but guess you will have to wait for them to reply to you. But maybe you should be moving on to a stable provider. Hopefully, you did have backup of the content of your sites.
Posted by kbannon, 05-29-2006, 06:58 AM
I did frequent backups of the MSSQL DB (>250MB) which brought the data onto my own machine. I have all the files necessary for the site bar a few recent uploads that can live without. Im not impressed with this I have to say - absolutely no communication from the host and as their own site is down they can't display any messages. Incidentally, thanks to whoever moved this - apologies for initially placing the thread in an incorrect forum.
Posted by kbannon, 05-29-2006, 10:52 AM
I figured that the service might resume by the time monday morning hit georgia but no such luck! Sites still down, phone still engaged/off hook, emails still going unreplied!
Posted by gwhost1, 05-29-2006, 03:07 PM
They have begun calling back customers. According to them: They have new owners. The new owners tried to do some sort of update and said the servers were unstable. They are working diligently to rebuild all servers and hope to have them all running by tonight or tomorrow morning.
Posted by kbannon, 05-29-2006, 03:49 PM
Nice bit of info there gwhost1.
Posted by superfly999, 05-30-2006, 03:17 AM
checkout what a search of google maps shows up maps.google.com/maps?f=q&hl=en&q=951+old+norcross+tucker+rd.++tucker,+ga,+30084&ll=33.884146,-84.203612&spn=0.001565,0.00338&t=k&om=1 They are located in a house and that is the endpoint of their fiber and location of the servers.... Dont know how much id trust them after finding this bit of information out.
Posted by manjaman, 05-30-2006, 04:05 AM
Yeah nice start for the new owners... I suppose the services that they will offer will be great too. BE AWARE! Watch your bank accounts!!! I had a similar case with another hosting company.One day everything was down.. They just have disappeared.. and -500$ from my bank account. I'll wait them to get my backups and i'll look for a serious company to work with. But the worst is all this time we are losing clients, traffic, rankings..
Posted by premium20, 05-30-2006, 04:40 AM
Is they had new owners, then I must say that it was a very shabby buyout. They should have worked on a plan to take over the clients without causing interruption in services. Does not inspire any confidence from the events of last 4 days. But I may be wrong !!!
Posted by gwhost1, 05-30-2006, 08:28 AM
Well, it's morning and they are still down. One bright side for me is that one of my most important client sites with them is still up. It's a dedicated IP. So they haven't skipped town, yet. Odd thing is I have multiple sites under another account and one works but the others don't. Could have sworn they were on the same server.
Posted by kbannon, 05-30-2006, 09:44 AM
I tried phoning them a short while ago and got an answering machine spewing out some rubbish. their / my sites still ain't live though!
Posted by shopies, 05-30-2006, 11:18 AM
Unfortunately, I have a reseller account with them which holds around 15 websites. All of which are down since friday. I lost my clients as they are very upset and I don't think they will stay with me after thier websites comes back, I lost my buisness as this affects my buisness reputation...etc What makes me angry is that they don't response to our emails and they don't pick up thier phones.!! Thier official website is down too. I would give anyone what he or she wants if could bring me a back ups of my sites from them. Regards,
Posted by kbannon, 05-30-2006, 11:24 AM
I hear you shopies! All I can say, is you learn from (other peoples) errors. I learnt the hard way with other sites hosted on genuineasp.com a while back. At least I copied the data in my MSSQL DB every few days and managed to get into the DB server on saturday to get another backup. I backed up the web files about a month ago but little had been uploaded by users in that time and its not that important. My primary site with them is ~600MB of www files and ~250MB of MSSQL data (its a forum - www.bmwcarclubforum.co.uk) Im finding it difficult finding another host closer to me (Ireland or UK) as when I mention the DB size they tell me where to go!
Posted by kbannon, 05-30-2006, 11:37 AM
I just ran a DNS check that a web server over here provides (searches using 21 different ISPs for 6 different records). Yesterday, all the nameservrs were empty whereas now most of them are giving ns1, ns2 and ns4.blazernetwork.com and also two subdomain IPs - 216.235.153.3 & 216.235.153.4
Posted by kbannon, 05-30-2006, 11:41 AM
browsing the interweb for DNS facilities I found this:- scroll towards the bottom... Other tools are not giving as positive info as this one!
Posted by shopies, 05-30-2006, 12:42 PM
Hi kbannon, I feel more safe as someone is following up with this problem. Do you think things are going okay??? Personaly, I know nothing about IPS and Pings ... etc And yeah, I'm going to back up my sites DBs and files
Posted by flamey, 05-30-2006, 01:16 PM
im also on blazernetwork hosting. though i have shared hosting account and my site isn't commercial the situaltion we're in very frustrating. they were up several hours on saturday, about an hour on sunday. and whats weired i've even got 10 hits today, according to my site stats. but those were probably real short up times since neither one of 2 uptime monitoring services ever noticed it. being back up. but, maybe its a sign that someone's actually working on the issue? also, im pretty sure its they're not having any storage related issues. i was adding some stuff to my site when it went down on friday. when it came back up for a short while on sat. all my newly added stuff was still there... from my previous experience with them, thier idea of "moving" the account to another one of their servers is to restore a backup from a day before, which of course means all new stuff added is lost. but from what i saw on sat. im hopefull that im not gonna loose anything this time. that is if they ever come back up....
Posted by kbannon, 05-30-2006, 02:26 PM
When you say someone following up on the problem - do you mean me as a now disgruntled customer or do you mean someone within BN? I don't feel any better than I did yesterday or the day before... The pings etc. may not make much sense but at least there appears to be a glimmer of light out there somewhere whereas yesterday thre was complete darkness. However, until I get the service that I paid for I will not be happy!
Posted by amca, 05-30-2006, 02:49 PM
Hello. I have the same problem with you people. I notice something interesting. At the very short time that my websites were up on weekend, i checked the statistics and see that sites were never compeletely offline. Everyday there was a little traffic. I create my stats with my own scripts, using mysql. So maybe it is a serious dns problem. Maybe all these websites can be accessed from somewhere. Right now, they are all down to me. It has been 5 days i quess. What i want to discuss is: Do you people think we can go to court if this company try to disappear from the Internet? I am sure this company is registered to the commercial offices of United States and probably a member of some organizations in the sector. I have databases full of information and of course i do not want to loose them.
Posted by kbannon, 05-30-2006, 03:05 PM
See http://forums.hostsearch.com/showthr...?threadid=1941
Posted by dajuice, 05-30-2006, 03:13 PM
I dont get why someone from the new management company doesnt get on here and explain the situation better than the stupid answering machine message they have on. Give us some updates as to when we can see at least the DNS servers back online. i cannot ping any of the DNS servers in their subnet, let alone any servers in general. I have about 30 clients hosted there and have lost 2 already this morning, probably more will walk if this is not resolved by tomorrow. At least get something back online so we can backup our data and move it offline or to another host. Biggest issue is my commercial customers who rely on the emails to work on a day to day basis.
Posted by kbannon, 05-30-2006, 03:25 PM
...and www.webhostingstuff.com/review/BlazerNetwork.html and http://www.hostsearch.com/review/bla...ork_review.asp Last edited by kbannon; 05-30-2006 at 03:35 PM.
Posted by kbannon, 05-30-2006, 03:32 PM
...and www.forum.psoft.net/showthread.php?p=90749 which has someone from BN posting info about the situation
Posted by dajuice, 05-30-2006, 03:44 PM
anyone have a potential alternate hosting company that i can move to that they know is good? I want something with Hsphere since im used to it and if i can do a backup from blazer eventually to just move the stuff over to the new host. Thanks
Posted by linuxgal, 05-30-2006, 04:03 PM
Hello, Try cartikahosting.com or jodohost.com .. You will never regret moving to either. Francesca
Posted by dajuice, 05-30-2006, 04:05 PM
i have invited KBRITT from psoft.net forums to join us over here and update the situation. Lets see if he shows up. He is the "emergency network management team" supposedly brining blazer back online.
Posted by shopies, 05-30-2006, 04:14 PM
So now at least we know from unknown member in an unknown forum that blazernetwork has been sold to unknown new management team, VERY FINE What will they loose if they told us that they had gone to hell?!! We paied them for the whole period our sites was working and the data base and files of our clients websites are thiers and they have the right to back up it. Why don't they give us the chance to that and then they go to hell with thier hosting company?!! I fell VERY upset and I feel that whole my buisness is distroied. DAMN
Posted by kbannon, 05-30-2006, 04:27 PM
BN's business will also suffer I guess - it wasn't hard to find those few links with very angry custmomers like yourself. Presumably most folk will google a prospective host and they will quickly make a decision based on what returns.
Posted by flamey, 05-30-2006, 05:35 PM
they are up right now, go back up!
Posted by flamey, 05-30-2006, 05:45 PM
what's the CP and myphpadmin access addresses? im not home, and don't have this bookmarked anywhere, and im afraid they may go down before i get home, lol
Posted by dajuice, 05-30-2006, 06:13 PM
how do you figure its up? i cant get at the site or the CP... unless you know of an IP...
Posted by kbannon, 05-30-2006, 06:15 PM
I can't access the site but in the last 30 minutes or so I seem to have collected loads of mail from my mail server. Of the 50 or 60 mails there only 2 were not spam and they were there on Saturday but I never downloaded them. Still it felt great seeing spam! Looks like the phoenix is rising... The cp for me was http://cp.blazernetwork.com
Posted by dajuice, 05-30-2006, 06:19 PM
i still cannot ping the DNS servers for ns.blazernetwork.com 216.235.153.3 or anything else in the subnet. did they switch IP's?
Posted by dajuice, 05-30-2006, 06:33 PM
if you connect directly to the IP via HTTP you start to see something.. looks like DNS is not up yet but HTTP://216.235.153.3/ and so on gives you a hint its getting there
Posted by flamey, 05-30-2006, 06:45 PM
yeah, CP is down. but i can access their site, and my site if fully functional
Posted by kbannon, 05-30-2006, 06:54 PM
one word left to say for the night BACKUP!
Posted by flamey, 05-30-2006, 07:52 PM
im home now and sites are not accessible anymore
Posted by manjaman, 05-31-2006, 12:14 AM
everything is working now even the FTP
Posted by flamey, 05-31-2006, 12:21 AM
my CP isn't working. how do i get to myPhpAdmin to back up my DBs?
Posted by manjaman, 05-31-2006, 12:58 AM
yep, i forgot about it.mine is not working too.
Posted by manjaman, 05-31-2006, 01:11 AM
here it is http://216.235.153.15/phpMyAdmin/index.php
Posted by Realchaos1, 05-31-2006, 03:37 AM
i wonder if Vivehosting has anything to do with BlazerNetworks... Cuz I'm pissed, I have an important email im waiting for from a big Corperation, and a car I'd liek to buy.. hjabgrosjvrweav
Posted by shopies, 05-31-2006, 06:13 AM
Could anyone access the Domains control panel???!!! I working since morning on backing up my DBs and files...
Posted by kbannon, 05-31-2006, 07:34 AM
http://cp.blazernetwork.com is giving a blank page for me. Give it time I reckon!
Posted by flamey, 05-31-2006, 08:41 AM
manjaman, thanks for the link!
Posted by caddworx, 05-31-2006, 08:49 AM
Did a whois on snakeoil.com that appeared on ssl certificate on the blazer control panel its hosted by rackspace perhaps they can help if you call them
Posted by IHSL, 05-31-2006, 09:25 AM
Try http://cp.blazernetwork.com:8080 - leaving the port off will result in the URL not working in some cases snakeoil.dom is default. They just haven't loaded their certs yet I guess. Simon
Posted by ashtangagirl, 05-31-2006, 01:40 PM
While my site is backup (for now) I, clearly, will be moving webhosts immediately. I've already setup a new site but I'm having a lot of problems with changing my DNS record and wondered if any of you had some ideas. My WHOIS record now indicates ENOM.COM owns my domain; however, when I called them they told me that BlazerNetwork is still in business and that I had to contact them. I explained that I've been TRYING to contact BN since Saturday morning at 8am with no response, you can't leave a message on their phone and the answering machine is useless. ENOM told me that I have to try again, specifically asking for a DNS unlock, wait 24 hours, send it to ENOM, they have to wait 24 hours and then finally they will release it depending on BN's response. This is unacceptable to me.... I've already been down for 5 days. I've already transferred all of my data to a new server and now just have to wait for the domain name transfer. Do I have any recourse? Using hte link above I can finally see my DNS record but it doesn't appear I can change it myself via CP. ENOM told me that BN appears as an in service reseller and that I shouldn't be having these problems with them. HAHAHAHAHAHA they should read this thread. Absolutely ridiculous.
Posted by Realchaos1, 05-31-2006, 02:08 PM
^ If ENOM.com is related to BlazerNetwork, then they are also some how related to one of my previous webhosting companies; ZSXOnline. I know the owner of ZSXOnline, and she said she will be putting together a new hosting company called ComBlaze... I know BlazerNetwork is based out of New York, and that ZSXOnline and ComBlaze is too... So maybe the companies merged? Comblaze's website is down, I only have the owners msn. AND to add another thing to the mix, ENOM.com has relations to Vivehosting.com! The owner of ComBlaze told me that someone that worked with Vive will be working for Comblaze soon... So I can assume... BlazerNetwork will become = ComBlaze... WTF
Posted by IHSL, 05-31-2006, 02:12 PM
ENOM.com have thousands of resellers (ETP's). BlazerNetworks just happen to be one of them. ENOM are not owned by BlazerNetworks, or vice versa. Simon
Posted by Realchaos1, 05-31-2006, 02:30 PM
^ Yeah, but Vivehosting, BlazerNetworking and ComBlaze (ZSXOnline) is conveniently located together in New York... I thought it was ironic that a new company called ComBlaze is being put together during all this...
Posted by kbannon, 05-31-2006, 02:52 PM
@ ashtangagirl - did you register your domain with BN or did you use a dedicated registrar? I would recommend keeping registration of domains separate from the host (no offence intended to the many decent, respecatble hosts out there!). I use godaddy to register my domains and then when i purchase hosting I insert the nameserver details that the new host give me into the domain details boxes in Godaddy - its easy peasy
Posted by kbannon, 05-31-2006, 03:55 PM
I still can't get fpt!
Posted by kbannon, 05-31-2006, 07:41 PM
and my sites are gone again!
Posted by kbannon, 06-01-2006, 04:11 AM
Whilst their own site is working fine mine still aren't. Are other peoples sites on BN down?
Posted by flamey, 06-01-2006, 10:48 AM
mine was down agaqin last night, but probably not for very long. ftp's working, but email is on and off ... i still can't access my CP, tho it doesn't matter now. i've got everything backed up and ready for move....
Posted by kbannon, 06-01-2006, 03:28 PM
Almost 24 hours later no access to www, mail, mssql or ftp servers. Phone is off the hook, their site is down. well done Blazernetworks! Idiots!
Posted by starsearcher, 06-01-2006, 11:14 PM
I think their site is up already. When I checked this morning, still down.. then, few hours later it's up.
Posted by gwhost1, 06-01-2006, 11:33 PM
I have mixed functionality at the moment. Two dedicated IP sites still up (they never went down even over the weekend). And also one site (my latest added) is up, but most sites and all email is down. Do these new owners care at all about customer service? COME ON GUYS!!
Posted by kbannon, 06-02-2006, 02:12 AM
new owners my arse - if there were new owners then surely they would change the whois info for BM.com... Blazer Network,Inc 200 Merchants Dr #204 Norcross, GA 30093 US
Posted by caddworx, 06-02-2006, 04:29 AM
Ive had enough transfered all my accounts appologised to my customers and most importantly contacted my bank to cancel any payments to Blazernetworks . Cut your losses now if you can. Any company that takes over then does not support their customers even with a little information is not trustworthy
Posted by ashtangagirl, 06-02-2006, 10:42 AM
in my battle to get control over my domain name again, I've talked to a lot of people. According to ENOM, Blazernetwork is still in business and reporting that everything is "fine." According to GoDaddy, ENOM is listed as my registrar but BN is the registrar contract. According to my new host, my domain continues to be marked locked and Blazernetwork reports no network outage; however GoDaddy was unable to, at least, initiate the transfer and is now waiting on the "current registrar" approval (even though I've explained to everyone and anyone that BN is never going to respond). So, in the meantime, I've registered another domain name, put a redirection on my page AND signed up at redirection.net just to get over this domain name issue. This has cost me so much money and time it isn't funny. Then, this morning, I get an email regarding my domain name transfer from, you guessed it, nguyenloan2009@yahoo.com Finally someone has initiated an approval process to release my domain name. What this also indicates is that the same people nguyen person is still around in some capacity. This whole thing is so unbelievably wrong. Of course, today I can't get into my control panel to cancel my account though I had changed to a manual billing and from credit card to "check" the other day. A week of downtime and no recourse, no information... they still owe me $$ that they mis-billed me.
Posted by BlazerNetworkSux, 06-02-2006, 10:50 AM
I've had enough! If you are reading this looking for a host, BlazerNetwork is NOT the one. Turn and run. I cannot recommend a good host, because I don't know yet who I'm switching to. I had a hard enough time deciding on BN. Big mistake! I don't care who you choose...they can't be worse than BlazerNetwork. They've cost us tens of thousands in lost sales, spoiled our repoutation, and now causing us the hassle of switching to a new host. !@#$% BlazerNetwork! BTW, I talked to one other BN user who talked to someone on the phone there. He was told they ARE NOT really working on the servers, that they were in court trying to get the keys to the place to get in there and work on them. Sounds like someone is lying! Adios BN.
Posted by DC122, 06-02-2006, 12:35 PM
What are you guys going to do? What web-host companies do you recommend? For those who have actually spoken to someone - Please list their contact info (I.e.: the person at Enom).
Posted by GremUK, 06-02-2006, 02:24 PM
I think that the new blazernetwork team have deliberately let things slip in order to lose some customers (espeically the large/heavy sites) in order to scale things down to a more manageable level. I also make a small wager that the company is renamed and/or merged with someone else in the next month or so. Looking for another host - looking forward to some good recomendations :-) !
Posted by BlazerNetworkSux, 06-02-2006, 02:38 PM
I too need a recommendation. When you search for hosts, all you get are a bunch of recommendations from affiliates trying to make some money. I need some objective referrals. The features of BN were fine. All I want is some UPTIME! I don't know how their uptime ratings were so high. They were constantly down for us. The icing on the cake is the current situation. They won't answer the phone, their email is down, no way to contact them, and no answers. Absolutely THE WORST customer service at a time like this. They've cost me a fortune, and now I've had to cancel my vacation (all non-refundable charges, I might add) to find a new host and switch. Last time, I switched from Verio (who also sucks!), and it took me a week to get everything working properly again. Thank you, Blazer Network
Posted by magicstarmike, 06-02-2006, 04:13 PM
Can someone please tell me how to backup my by SQL Server Database and phpbb mysql database that is currently hosted with these crooks? I have all of my web files, but need to get the databases backed up so I can move on to a legitimate hosting company. I have tried the following: BACKUP DATABASE [DBNAME] TO DISK = 'c:\temp\db_backup.bak' But keep getting the following error: BACKUP DATABASE permission denied in database 'xxx'. Any help would be greatly appreciated. Also, has anyone considered taking legal action against Blazernetwork. Thanks, Mike
Posted by kbannon, 06-02-2006, 05:14 PM
For MSSQL you can connect through something like Access after creating a DSN. I believe you can still get the trial of MSSQL2K somewhere on the MS site. If you want to then email me kbannon AT iolfree DOT ie (recreate email obviously) and I will download the DB for you and then send you a copy of it. As for your MySQL DB, i tried creating a MySQL DB through the control panel (which is finally working) and it wouldn't let me - maybe it will tomorrow. Again you can import the data from there into a copy of MySQL on your own machine. Currently I have access to my www, mail & MSSQL servers but not ftp. Maybe it will get better tomorrow (or maybe it will get worse). The control panel is working with some features not working (file manager, account backups...) Interestingly, I got a reply from a support request from "Dale" but given how BN jumped on a member of this forum with legal threats for repeating copyright information (!) held in a 'private discussion' I better not quote him just yet but Im sure you can guess how informative and helpful he was! Last edited by kbannon; 06-02-2006 at 05:18 PM.
Posted by kbannon, 06-02-2006, 05:26 PM
I see phpmyadmin is also available through the CP. You should be able to create an export file of your MySQL DB through this and then on your new server use this (whether through phpMyAdmin or not) to recreate your old DB. Incidentally, I guess that you all may have learnt something from this experience - choose a host that is near enough to you so that if something like this happens again you can call round with baseball bats!
Posted by adrianviz, 06-02-2006, 05:45 PM
Hi, Thank you for you great posts. When we try going to https://cp.blazernetwork.com/ It only shows a blank page. At least for now our website is up and running. While BN site is up as well we want to access all of our files, databases, etc. How do we log in? Certainly there is no way to log in like before. How do you access your account and back up all of the data? Your help is more than appreciate it. Thanks. Adrian
Posted by kbannon, 06-02-2006, 06:07 PM
http://cp.blazernetwork.com:8080 works for me currently - without the port I get the blank page. As for backing up your data - there is no ftp, no file manager, no MySQL access that i can see but there is MSSQL connectivity (if you use it!)
Posted by nmarson, 06-02-2006, 10:58 PM
With that, I'm able to log in, but can't really do much after that. I earlier I was able to get to my MySQL databases and get a backup. But, that was earlier. Hasn't BlazerNetwork been in this situation before? A few days of downtime? Personally, it's getting rather irritating, which is why I am switching.
Posted by hevee, 06-03-2006, 02:00 AM
With the amount of business lost and duress caused in a situation that can very fittingly be described as a breach of contract by BlazerNetwork, do customers (and now soon-to-be former customers) have any recourse other than demanding our money back? It seems to me that this situation might be cause for legal action against this company. Is there anyone on these boards with a legal background who could advise? Blazer again went down Thursday and has not yet fully come up. Their "new management" I guess saw it fit to bring the system down in the middle of a business day, in the middle of a business week. And to top it off, there was NO prior notification and no help via phone, e-mail, or web. When you called their 888 number over the past 48 hours, all it would give you was the normal menu options-- #3 being the tech support, to which you would find this message: 'You have called us outside of our phone support hours. Phone support will be back up tomorrow. If you need immediate support, send an e-mail to support and someone will assist you.' (funny, we paid for 24x7 tech support) During this entire time under "new management" the only information about the situation could be gleaned from their now infamous 888 messages. However, they have and continue to leave out KEY INFORMATION: 1) WHO THEY ARE (a management company should have a name) 2) WHAT THEIR "PHONE SUPPORT HOURS" ARE to which they refer 3) WHAT THEIR SUPPORT E-MAIL IS to which they also refer Regarding #2 and #3, I called back "tomorrow," and there were still no answers. And I e-mailed the old support e-mail address, and it bounced back.
Posted by flamey, 06-03-2006, 03:40 AM
ok, guys, i have a shared linux account w/ them and this is what addresses i've used to back up all my data and transfer it to new host. phpMyAdmin: http://216.235.153.15/phpMyAdmin/index.php (login w/ DB user account, not the same as your CP login info. DB backup: select DB, Export tab, Select all, SQL format) Control panel: http://216.235.153.2:8080/ OR http://cp.blazernetwork.com:8080/ FTP address i've used: web5.bona.us (number after "web" can be different for you), or access it from CP if you can get in. my email was working with mail.mydomain.xxx, or try mail.bona.us, or you can do webmail if you get into CP. -- a gotta say, though, transfering to CPanel account is a pain in a butt. i liked BN's folder organization, no extra junk folders, unlike new CPanel based account, mixing with your files, confusing everything. sucks. but works... for now. had to use their stupid IP/~account/ address before changing domain over, which made all my links that are relating from root, in all files not working for testing period. it was nice in HSphere to have 3rd level domains - aliases for everything, could access my CP and webmail from work, where all weird ports are blocked, can't do it now with CPanel... i've got to entertain yall now -- during this move i realized... i like BN ! .. no, for real, if not for their poor reliability, and this major fiasco, they could've been a great host. i loved their "system", as i've described above, i never called them, but i've been on live chat several times - true 24-hour live chat! i've talked to them on that thing at 3am, 12pm, 5pm,... weekends... never wait. always a person there, knowledgeble person. i mean they've even looked on my perl scripts to tell me what i did wrong so i can get it going. new guys won't even consider helping out with 3rd party stuff. live chat is only live some hours, and for a little tech issues - log a suppoer ticket. then the same dudes that are in chat answer those tickets.. stupid. im working on my website, almost always late evenings, nights since it has nothing to do with my professional work. so live 24 hours help is important. while i was looking for a new host, i did not see many live chats "online" at the times i was looking. and those that where lit "online" - i've clicked maybe 5 or 6 live chats, all either offline, or it never connected. how can you trust any of those? so i ended up sighning up with the one i saw good reviews on findmyhost.com, which (most importantly) has uptime monitoring, telling how often it was down over last 3 yrs, and for how long for last 3 month. im not signing up for any x month/yrs deals, i think we've all learned that in the end it may not be the best idea after all (i did monthly thing with BN and my date is up in a few days, so i kinda got lucky on this). im even thinking of spliting one of my subdomains to a separate domain -- in this case i'll host it w/ another company, so i can always quickly switch if i ever have to.... Last edited by flamey; 06-03-2006 at 03:47 AM.
Posted by BlazerNetworkSux, 06-03-2006, 10:53 AM
If you want to sue them, they could never reimburse you for the cost to you of their screwups. It has cost us 20 years of hosting fees. When looking for a new host, don't look for some cheap place. UPTIME is critical. We have lost tens of thousands in sales. Also, what about the search engine optimization we've worked so hard and long for? We've invested 6 figures in nailing some top spots in the search engines. What happens now, after Google, et al. spidered us and found we were gone? If the search engines dump you, that is like starting over from the "out of business" state. That can add up to a cost of $ MILLIONS ! I hope those @ssholes at Blazer Network are having a great weekend in the sun, laughing and having a pina colada. I had to cancel my vacation (which I haven't had in years) to work on this. And all my paid expenses were non-refundable. F B N !
Posted by gtmedia, 06-03-2006, 11:07 AM
I am new to all of this. But, I have several domains with Blazer and my new host cannot get them released without Blazer's consent. Of Blazer is not responding to any queries in any way shape or form. I was told I should change my DNS. I got a link to the contol panel page from this forum and finally got in (Thanx Flamey!!!). But after getting in and gatting as far as the domain management area and bottomed out. We are hemorraging money... What can a neophyte like myself do? gtmedia
Posted by BlazerNetworkSux, 06-03-2006, 11:29 AM
GTMedia, You change the DNS with the registrar. So go to whomever you registered the domain with (Network Solutions, Domain Bank, GoDaddy, etc), and change the DNS there. If BN was your registrar, @#$%^& !! I hope you guys at BN reading this are having a good chuckle at all the grief you've put your customers through. @ssholes.
Posted by ashtangagirl, 06-03-2006, 01:05 PM
gtmedia.... I'm assuming like me you had your domain with BN. It's been a week long process to get my domain released but finally I have it with GoDaddy... You need to look at your WHOIS record and find out what the new registrar is... on mine it got switched to ENOM. I then called ENOM and explained the situation, they weren't very helpful but indicated that to be legal I would have to send an email message to sales@blazernetwork.com indicating I'd like a release... wait 24 hours...with no response forward that message onto info@enom.com and explain the situation..they will then email sales@bn.com and then wait 24 hours more... if no response, they will unlock the domain.... Now once the domain is unlocked you then have to initiate the transfer and then WAIT for approval..the approval, according to ENOM has to come from BN. I waited 4 days and finally got an email from that contact I listed above (the yahoo BN email address) to approve the transfer... I went to CrystalTech but am now sorry that I did... they won't install GD.PM for me for some reason and it took me an entire day to explain to their tech support that the GD Perl module is different than the GD PHP module. Their basic answer was "sorry we can't help you" *sigh* This whole thing has been such a headache...
Posted by premium20, 06-03-2006, 01:14 PM
It is really sad to see this thread and the problems with BN. If any newbie reads this, PLEASE do not get your domain from the hosting company. Go for direct purchase from Godaddy or Namecheap.
Posted by DC122, 06-03-2006, 01:50 PM
Hi all, I too was affected by this outage. My site went down Friday at around 8PM and was mostly down through Tuesday. I did receive some traffic. I was up on Tuesday then went down on Wednesday and have been down since. Everything, web, mail, etc. I listened to the same voice mails, tried the whois email, and even google mapped the address. Funny that we all do the same things. Here's why I post. I went through the emotional roller coaster. Lawsuit, change host, those motha *****'s, lawsuit, oh wait it's back up, f*******k it's down again, lawsuit, etc. I finally listened to myself and switched hosts yesterday. This process to find a new host was pretty painful. The more I researched the more I realized we were getting a pretty good deal financially with Blazer even though BN's support is, by far, the worst I have ever experienced. I did more research and have found the my new host. diyhosting.com. I called them Friday morning and got the same type of answering service, press 1 for sales, 2 for tech support, 3 for billing, then some awful music. I about wanted to hang up, but then a voice answered....we started talking and this guy seemed legit, actually knew his stuff. So I kept asking questions and he kept answering. Here's what I found out. They are out of Houston. 200 plus servers. They have the same control panel, Hsphere, as Blazer. Same type of hosting plans. I actually needed a little more MS SQL database then their highest package so he created a custom hosting package, he just doubled their highest plan and doubled the price. Truly great customer service, but I'm also probably jaded by how awful blazer is. It took me one full day to complete the migration. This guy set up my account Friday morning and I was FTP'ing files within 15 minutes, seriously. All day yesterday was FTP'ing files, exporting databases, setting up email accounts but today it is finally done, I'm getting email and my site is solid...for now. Down sides so for - they charge one dollar a month for AWSTATS per domain. Kinda weak, but I could care less at this point. Did I mention I'm getting mail. I told this guy when I was signing up if he turned out to be legit, i'd post on this forum. So I'm posting on this forum. My $.02
Posted by DC122, 06-03-2006, 01:57 PM
One more thing... About your domain names, setup a free account with Enom, and they will move your domains into it. You can change the NS servers there. When I called Enom, I explained my situation, then I mentioned Blazer Network and the person said, oooohhhh, Blazer, and gave me the instructions. They must be receiving a lot of calls on this one. They moved my domains into my new account and I was able to change the DNS servers which allowed my to migrate, yesterday.
Posted by adrianviz, 06-03-2006, 02:14 PM
Hi, Thank you for your information. How did you move your databases from blazernetwork? We have 10 domains registered with them. We will try to move them to enom like you did. How did you move your databases from blazer? We habe 17 MSSQL databases there. Is control panel fully working and able to do this. Pretty much we want to move them to a new hosting company. So i guess moving our domains to Enom is step one correct? While at enom will our site still work on blazer servers as currently it is running. We need it running until we move everything to a new hosting company. Your help is really appreciated. Thanks. Adrian
Posted by DC122, 06-03-2006, 02:49 PM
Hey Adrian, This is what I did... Opened a new account with DIY, you can use host you choose. I then started FTPing the files to my new host. For the MS SQL databases, I'm assuming you have enterprise manager or some DB manament software? Simply export the database to your new sql server. You will need to connect to the IP address of Blazer's SQL box not the hostname, or I did at least, since Blazer's DNS wasn't resolving the client name. the last octet for the SQL server is .16. One thing to note which I found out is exporting DB's disregards your tables primary keys, so I had to go into each table and reassign which column was my Primary Key and the default values for the columns in each table. This was pretty painful and was the most time consuming part of the switch. I'm sure there is an easier way. During the time it took to FTP the files, I was on the phone with Enom, and they did their thing. Once all the files were copied over, I switched the DNS servers in Enom's interface and the changes started taking place. Once the SQL tables were reconfigured I switched to my new DSN. I was actually using my new hosts files with blazer's SQL server for about an hour until I was ready to change the new SQL server. Sorry if this doesn't make sense.
Posted by nmarson, 06-03-2006, 03:35 PM
A million thanks, flamey. I'm not interested in doing anything legally as long as I get my files - which I've essentially got, now, so good luck, everyone! I'm finished with BlazerNetwork. Nicole
Posted by GremUK, 06-03-2006, 03:40 PM
Who is your new host ?
Posted by shopies, 06-03-2006, 03:46 PM
Hi How do I get into my reseller account control panel? Andone did??
Posted by gtmedia, 06-03-2006, 06:43 PM
Hello All, You have all been extremely helpful! I will dive in and give it a shot. Thanx!!! Michael
Posted by shopies, 06-04-2006, 06:28 AM
Hello All, I have renewed some of the domains with blazernetwork and now I checked thier WHOIS and found that they are all registered with enom.com, How do I transfare them to my account with enom??? regards,
Posted by shopies, 06-05-2006, 07:51 AM
Anyone could get into his/her reseller account control panel???? Those idiots have changed alot of my clients website passwords and I can't get into thier control panels..... I am completely distroied with those IDIOTS
Posted by adrianviz, 06-05-2006, 08:39 AM
Hi, Are you emails accounts that you have for your site with blazernetwork working? We have 5 websites with blazer and several emails addresses. But no emails are coming in from customers trying to reach through any of our emails. Are yours working? Or is there a way to get them working somehow? Thanks. Adrian
Posted by mbrando, 06-05-2006, 01:25 PM
Hi, I got hosed by blazernetwork too. I had five sites. None of the sub site were working and no control panel access. I put up this poll: http://www.webhostingtalk.com/showthread.php?t=519808 I'm wondering if who ever bought blazernetwork sunk the ship last week? Mike
Posted by playpiano, 06-09-2006, 02:56 PM
Had the same problems listed in the following links: http://forums.hostsearch.com/showthr...?threadid=1941 and http://www.webhostingstuff.com/revie...erNetwork.html . Read the past six months and RUN the other direction at all costs. Summary of my problems with them. Live Chat doesn't work, they fail to respond to trouble tickets, the won't respond to e-mails, and if you try to call you will get a canned recording stating that all representatives are busy. If you leave a message you won't get a response. They don't know how to do a domain transfer. They blame problems on other people. They can't follow insturction when you even provide the detailed step by step procedures outlined by ICANN. Many customers have filed complaints. Looks like they have gone out of business and taken people's money. I suggest filing a Consumer complaint with your states Attorney General and also the state of Georgia, their main headquarters. Put a stop on any credit card transactions related to Blazernetwork related to recurring fees and charges so that you don't getr burned later. Contact Enom, Inc. Technical support at 425.274.4500 the Official Registrar. If all else fails, call and attorney!
Posted by ashtangagirl, 06-22-2006, 11:21 AM
As a note, please be very careful all of you... I am now in a mess to get my non-existent account cancelled. I've called (pushing 2 for billing gets you sent to support, which gets a ticket created which has nothing to do with billing)... support assured me all systems were okay. I told them I didn't much care and to cancel the account immediately. They then opened a ticket to which I've had to reply three times and STILL have not been cancelled. Then I got another email indicating that my account is past due (because I removed my credit card information during one of the few second instances of having CP connection) to which I replied with the cancellation ticket number and ANOTHER request to cancel my account... to which I received YET ANOTHER support ticket creation with a request to cancel my account. To anyone considering BN -- RUN FAR FAR AWAY..these people are clueless. To the rest of you, make sure you are watching your credit cards and you get confirmation your account is cancelled (if you can).