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MooseIsLoose [MERGED]

Posted by avythe, 10-03-2006, 11:12 PM
Been having an issue with one or two of their servers for two days now. Haven't been able to do anything and seems that all accounts are temporarily suspended while they do security audits? Nobody has responded to the tickets I submitted or my phone call.

Posted by jerett, 10-04-2006, 08:38 AM
Any update on this?

Posted by avythe, 10-04-2006, 11:33 AM
It's still down here - losing a ton of email :/ going on, what? about 3 days now?

Posted by avythe, 10-04-2006, 06:28 PM
This is kind of ridiculous already - is anyone else having issues with this?

Posted by ad572, 10-05-2006, 03:09 PM
I'm with MIS but okay today. I'm hosted out of the data center that had a 2 day outage last week.

Posted by Websteria, 10-05-2006, 04:57 PM
My sites (reseller account with about 25 domains) have been down since around 11am EST this morning. I left a voicemail, e-mail and opened a ticket. No response on any front. I can't even get to the mooseisloose dot net now. Anyone have a clue what's going on?

Posted by ad572, 10-05-2006, 06:41 PM
Oops. My sites are down. Grr. According to their outgoing announcement it sounds like a new cpanel update has come down the pike and they're proactively put all their servers in suspend status to 'audit security' which sounds like code for "someone has owned them and their surveying the scope of the damage." I hope that's not the case though. The other option perhaps is that this is the first time they're going to do cpanel updates manually vs letting them autoupdate, so they're taking their time doing so. In the prior downtime I had last week or so when we were all down for 48 frigign hours, their helpdesk tickets were responded to indicating that they were swearing off auto updates from there on out.

Posted by avythe, 10-05-2006, 08:12 PM
Yeah, now their main site is down. I'm going to have to switch my MX records because I'm missing a ton of vital emails...

Posted by avythe, 10-05-2006, 09:00 PM
Well that's it...going on 4 days now. Signed up and switched email to hushmail. I don't have any idea what MIS is doing.

Posted by Websteria, 10-05-2006, 09:34 PM
Has anyone heard anything today from MIS?

Posted by biTe, 10-05-2006, 09:51 PM
my sites on their mis.your-dns-servers.net server also shows the default suspended page.. mail shows the suspended error as well. whats worse their support site at HE.NET noc is completely down. things are not going well... nobody else has problems with cPanel.. only them it seems... for a while it was smack... now.. I don't even who is running stuff there. themooseisloose.net seem to have lost what allie built up... a shame.

Posted by biTe, 10-05-2006, 09:55 PM
no news... the last time it was down was a few days ago.. and after they got the server up, they dont even bother to answer my support ticket... it was just closed.. ??

Posted by Websteria, 10-05-2006, 10:04 PM
So what is the deal? I thought Allis Antler was in charge there? When I called a few months ago, the message said Allis Antler... Did Allis sell it off to some conglomerate? I guess I just need to know if I need to start shopping around for a new reseller web host? what do you guys think?

Posted by avythe, 10-05-2006, 10:11 PM
I guess Allis gave it up because everything was running smoothly until now... I'd recommend it...even if your site has only been down for today, mine's been down for FOUR days with NO response to tickets, phone, email, etc. Foreshadowing what may occur in the future... It's really a shame.

Posted by ROBBIE-IE, 10-06-2006, 08:31 AM
Been a customer of theres for years, lately servers are slow (really slow), no answer for any type of support. And now this, can't access reseller account the past few days, loosing out on sales, not to mention my customers AHHHHHHHHH, no support (at all) available. ALL their servers are down Ashamed to be part of there service

Posted by Websteria, 10-06-2006, 08:32 AM
I can't believe that I'm down for this long (and I really can't fathom 4 days of downtime!) Has anyone heard even a peep out of the MIS people? I've been with several different hosting companies over the years and it's been my experience that outtages normally don't take more than a few hours, that they typically respond within a few hours, and if its site-wide, they put it on their announcements page immediately. I've only had one exception -- and that was with 100megs web hosting -- they didn't seem to care. and I guess I can add themooseisloose dot net to my "bad hosting experience" list too.

Posted by Websteria, 10-06-2006, 08:43 AM
maybe they can change their site... from themooseisloose to themoosefelloffacliff themoosegotrunover ? Right now I just need to get my e-mails and then begin the process of transferring my sites (unless they can guarantee some major changes)

Posted by ROBBIE-IE, 10-06-2006, 09:25 AM
I reckon they've gone for good (hopefully not), can you imagine how much money they will loose out on with the anytime guarantee. All customers should be due months of free service, if not more at this stage. Its a big f***ing joke, bunch of muppets

Posted by Websteria, 10-06-2006, 09:32 AM
All I want right now is to get my sites up and running NOW and then they can talk to me about keeping my business. Granted, they're not making a lot of money from me, but you know the saying... 10 satisfied customers tell one person. 1 pissed off customer tells 10 people. (or 100 or 1000 people) I'm all for giving people a chance, but things would have to change... maybe half a warm server or better SLA or something. Besides all that... GET MY SITES UP NOW

Posted by biTe, 10-06-2006, 10:22 AM
http://themooseisloose.net has gone AWOL for a while as well... along with support... BTW, allis been gone for a couple of months.. and so is smack.. no idea who is in charge now.

Posted by netforce, 10-06-2006, 10:43 AM
I am a reseller with MIS as well and I cannot believe the lack of communication. I have called their support line numerous times and left messages. I wish they could at least get the backup files up so that I can download them and get them to my clients. I think they are probably gonna shutdown... hope not. I don't understand why there had to be 5 days of downtime. At least they could change their voicemail message. Not happy at all... I guess I need to look for a new host. At least my Windows sites are not down

Posted by ad572, 10-06-2006, 10:43 AM
What? I talked with smack (Robert) during the outage just last week. He was still there and up to his elbows in it. I'd love to know what's going on twith this provider though. It's just horrible. Last edited by ad572; 10-06-2006 at 10:52 AM.

Posted by mgw1979, 10-06-2006, 10:49 AM
Where's Allis? Has she sold it or just gone MIA? I know she was having health problems awhile ago - is that the reason she's not around?

Posted by ad572, 10-06-2006, 10:54 AM
FWIW, my last email corespondence with her was the first week of September. No mention of a sale at that time at least.

Posted by ROBBIE-IE, 10-06-2006, 10:54 AM
Quote from biTe: themooseisloose.net has gone AWOL for a while as well... along with support... End QUOTE The whole MIS network is down, something fishy is going on, no communication at all and as for robert up to his kneck in turds what about every reseller hosting with them, its disgraceful

Posted by mcngp22, 10-06-2006, 10:54 AM
Has anyone gotten any feedback from them?

Posted by ROBBIE-IE, 10-06-2006, 10:56 AM
not me, sick of trying

Posted by ad572, 10-06-2006, 11:11 AM
Havent heard a peep out the emails I've sent to support and allis, nor resonses to phone messages.

Posted by whmcsguru, 10-06-2006, 02:34 PM
Not sure if you've got an alternate email address for them, but if the main domain isn't up, how can you expect to get a response via email, as she won't get it . I spoke with Robert about this time last month, and he made no mention of this at all, so you've most likely got wrong information from someone. Unless, of course, it was someone posing as Robert, which, well, that'd be just bad . Yes, it's a conspiracy, the world is out to get us, it's all fishy. Until SOME sort of response is heard from Robert and Allis, perhaps it's best if the negative actually stayed out of this. If they've suspended accounts due to "security audits", then, while I sympathize with the owners of the accounts, security is of utmost concern. Who knows WHAT they're doing, until we read an official response, then we're best off not making judgement calls.

Posted by netforce, 10-06-2006, 03:08 PM
I tried to call again and there was a service alert update.... all they said is that they ar ehaving major issues with the cpanel servers and they expect it to be rectified later today. I feel a bit better... as I thought maybe they may be closing their doors. If you want to hear the message for yourself, their number is 1-415-845-4224

Posted by rocdomz, 10-06-2006, 03:40 PM
I understand why they wouldn't respond to our e-mails, and we can't put a support ticket in... But what IRKS the snot out of me, is when there isn't a person on the other side of the phone to calm your nerves. I run my own business, and if I didn't have a customer service infastructure in place, my business would crumble. All I need is someone to communicate with me that they understand, and share solid information with me. I was a network administrator for 7 years, so at least give me the basic information of what was going on. A voicemail change is 'nice', but I need a response. Grab a college intern, and have them answer the phone, and call people back who left a message. MIS has been great for almost a year for me, but these two outages in the last month have cost me ALOT of money...

Posted by natzand, 10-06-2006, 03:48 PM
At least there IS a message now. There wouldn't be if they were really going down. At least there's some hope for the remainder of our credit. Rejoice!

Posted by Websteria, 10-06-2006, 03:58 PM
I agree with rocdomz... I wouldn't be in business if I didn't respond in a 'timely manner' to customers. The 'timely manner' can be whatever you establish up front... maybe 12-24 hours? I've only been a reseller for a year, but I would think you could have a tiered SLA or policy ... something like for site-down/Severity 1 issues: response in 4 hours... for Severity 2 issues: 12 hours and all others 24-36 hours. Something like that... And have a separate method of contacting your patrons. It doesn't do any good to contact me via e-mail, if my email server is down! What about having a secondary e-mail address on file? (like gmail, yahoo) I just called MIS [again] and heard the system outtage message. I am encouraged that they're dealing with it (or at least acknowledging the fact that everything is down) I hope the second half of that message holds true... that the sites should be up later today. We can only hope.

Posted by avythe, 10-06-2006, 04:13 PM
I called them several times and have received this (or a similar) message each time for the past several days. Don't get your hopes up

Posted by DanceInstructor, 10-06-2006, 04:45 PM
I submitted a ticket on 10/03 before their main site went down and was told "Last we heard our Admins should be done with this server sometime this afternoon." Still waiting for my sites to come back up. Luckily I don't have many sites with them. After this they won't have any of my sites. What really bites is they have never exceeded my expectations (I have been with them over a year). It always seems the reply is some response to placate me and promising quick resolution, but it always takes longer than their estimate... It's always a let down with the moose...

Posted by ROBBIE-IE, 10-06-2006, 05:40 PM
Who said anything about a conspiracy, you watch too many Michael Moore movies, wake up. It's bad business not to let clients know whats going on or to take 2 days to update voicemail, of course security is of the utmost importance but so is running a business properly like getting an official response out to its customers using an alternative method (ie. a working mail server)

Posted by whmcsguru, 10-06-2006, 06:04 PM
Well, when stating that "something is fishy" without knowing the full details, you did. There are a LOT of angles that you may (or may not) know about. As I said, you'll just have to wait to see what their response is (if any). Keep the "something is fishy" stuff to yourself until you actually hear facts. That's how rumors get started. Without knowing the full details of what's going on here, you aren't qualified to make judgements or statements like "something is fishy here". While I (personally) don't know ALL of the details, I DO know a bit more than most, though I'm not @ liberty to reveal those.

Posted by jmt942, 10-06-2006, 07:12 PM
48 hours and counting... my web site is down, themooseisloose.net is down, nexussix.net (support) is down, emails bounce, their phone goes to voice mail, etc. ? I went with them about a year ago (despite the name). They used to post here quite a bit & had some positive reviews.

Posted by WireNine, 10-06-2006, 07:27 PM
There is a thread regarding this http://www.webhostingtalk.com/showthread.php?t=552087 Best of luck, I hope your issues get resolved soon!

Posted by Jedito, 10-06-2006, 07:38 PM
Did you tried to contact them at the owner-phone: 415-845-4224

Posted by CynProWeb, 10-06-2006, 08:16 PM
I feel for you guys.... that hurts.

Posted by jtk3, 10-06-2006, 08:21 PM
Rumors are inevitable when you leave all of your customers in the dark for days without service or explanation. At this point it's perfectly reasonable to wonder out loud if service will ever be restored, or if they've already closed up shop leaving only an answering machine behind. It's absolutely unconscionable that they've made no attempt to contact their customers or make a public announcement in some kind of forum like this.

Posted by ROBBIE-IE, 10-06-2006, 08:53 PM
Firstly, you should check a dictionary as there is no reference to 'something is fishy' being a conspiracy. Secondaly, Why because you say so, I'm still waiting on the facts, like everyone else (freedom of speech is for everyone). Thirdly, if your not at liberty to say or help with details (shut up, stay away from this thread) Also, I know you have/had some involvement with MIS

Posted by roberb7, 10-06-2006, 11:24 PM
Is anyone working on this, or have they gone home until Monday?

Posted by anon-e-mouse, 10-06-2006, 11:30 PM
Threads merged again.

Posted by Websteria, 10-07-2006, 01:27 AM
well, to add to the speculation... Maybe they're trying to get rid of lower-paid hosting customers and shoot for a different market? Although, IF that's what they're doing -- there are MUCH better ways to go about it. On another domain I had hosted, 100megswebhosting just turned off the site until I upgraded to a dedicated or semi-dedicated plan. It pissed me off, but at least they gave me a choice. (well, not really, since they blackmailed me and said I had a couple of days to upgrade from $50 a year to $70/month! my utilization hadn't changed in 9 months, but they just said that I was using more resources than was acceptable for my plan. -- but that's another topic for another day!) Last edited by Websteria; 10-07-2006 at 01:37 AM.

Posted by biTe, 10-07-2006, 02:23 AM
Why would you want to allow a hosting company do that to you craigc73.. its not as if there are no other hosting options. Cheap hosts give relaible services.. I think we all know that. Time to move on. BTW, I use my facilites at themoose as additional backup... I would never put any of my paying clients there. Still it's frustrating when there's no word.. OMG Robert is smack..

Posted by rocdomz, 10-07-2006, 02:39 AM
This is insane... "We expect the sites to be back up later today" Well, there is only a 24 minutes left before it's tomorrow... Although it was suggestive they were talking afternoon... Last time this happened, I lost all of my sites and SQL databases and anything you can think of... This is not good. The thing is, that their 415 number is just a cell phone that goes to some dude, and then they have a greeting acting like they are busy talking to people... Clearly no one is getting called back, and they are just letting the phone ring. I even txt'd that phone asking for an update. This is beyond ridiculous. If anyone out there knows anyone who works there, an email or IM, that would be very helpful. Or if we know real names, I will do the rest...

Posted by Websteria, 10-07-2006, 02:56 AM
I wish I had a copy of their policies and SLA... I had to get the Attorney General involved with one company one time... Luckily they were responsive and sent me a backup CD of my sites, with mysql export AND refunded my money. I didn't get any consideration for my customers' sites being down for a week, but it was *something* If you're thinking legal action, you could start with the AG in the state where MIS is based. You simply have to fill out a form (and sometimes they're online forms!) and typically the company has 10 days to respond to your complaint. If they don't respond, then the AG's office imposes some sort of action(s)/sanctions. I even used the AG's office when UPS messed up one of my shipments. I received a check from UPS a few days after I filed the complaint. pretty sweet.

Posted by whmcsguru, 10-07-2006, 03:29 AM
That's what the Way Back Machine is for. Right now, they're working on the WBM site, but it is great for verifying things

Posted by biTe, 10-07-2006, 05:27 AM
Sorry should have been... Cheap hosts give UNrelaible services...

Posted by amirm, 10-07-2006, 07:22 AM
themooseisloose server down again ??????????

Posted by amirm, 10-07-2006, 07:57 AM
I have more than 70 domains with them ( it is very terrible for me if I loose my customers data !!!!!!!!!

Posted by Websteria, 10-07-2006, 08:42 AM
I know. I hear ya amirm... Luckily one of my sites is an attorney's personal practice site. I've contacted her to see what next steps there are... One of the next steps is to try to contact the owners one last time. If no response, then file with both Attorney General's office and the Better Business Bureau to lodge complaints in both places. THEN, after the two complaints, they have just a few days to respond. In those complains you should recommend a remedy you would be comfortable with (but that is also reasonable). Then its a waiting game for that week or so to get the response from the AG's office and the BBB. It sucks that we have to go through this, but it sucks even more that a company would treat customers this way!

Posted by nhmac, 10-07-2006, 10:51 AM
I've called them at the toll free support number, 888-572-6830 a few times over the past 2 days. My sites have been down for 46 hours now (I've moved any of them that were crucial off the server already) and this morning when I called it didn't ring; instead I got a message that the number is not accepting calls. I am halfway through a year that I paid ahead for. I certainly hope I can get my money back!

Posted by rocdomz, 10-07-2006, 11:03 AM
Ther number still works for me... I have to believe that they are coming back, I have a zen-cart with nearly 2000 different products... It would take me a year to get that back up and running!!! I don't care about my other sites as much...

Posted by Websteria, 10-07-2006, 11:04 AM
I think I paid for 2 years... and I'm only a month or two into it!

Posted by mikesz, 10-07-2006, 11:07 AM
last weekend they are down the whole weekend, they came back Tueday, I think, were okay for two day and got flakey Wednesday or Thurday and gone again Thursday night until who knows when. This time their WHOLE Operation is smoked probably because they don't want sh*t from us which their reinventing the wheel AGAIN... Don't think anyone there ever heard of a system back. The crap I got last time was that everything has to be rebuilt by hand because a CPANEL update nuked them... DOH! Last think I saw before they went South on Thursday night was they were dicking around with CPANEL again. I saw two flakey reboot and then hyperspace ... nothing. I can ping my server but can not access anything including their support site. I get "This site may be experiencing Technical Difficulties. Please contact the Support Team." which really jacks me up because that doen't work either. My emails all get the ubiquitous "This account has been suspended" ... Last time, I did multiple press releases and site submissions the day before they went belly up for three day ... did wonders for my reputation and credibility, not to mention two weeks of solid SEO, press release writing and submission all smoked because the sites that we listed in the press releases were ALL Dead so none of the readers could get to any of the sites. This time I didn't have time to do anything but recover from the last hit... what a joke! Oh! If my time frame or days are messed up, I am working in my Asian office, so I am a day ahead of SF time. thanks. sorry for the tirade but this seriously sucks now ... regards, mikesz

Posted by nhmac, 10-07-2006, 11:11 AM
Got this just now: "The number you dialed is temporarily unavailable. Good-bye!"

Posted by nhmac, 10-07-2006, 11:12 AM
If it's been less than 60 days since you got the bill and you did it via credit card, you can probably dispute the charge with your credit card co. I am unfortunately past that point.

Posted by SoftWareRevue, 10-07-2006, 11:14 AM
More merging.

Posted by biggerboy, 10-07-2006, 11:16 AM
Wow, still no response from them? Looks as if they might have ran, otherwise I would expect a response in 2 days.

Posted by Websteria, 10-07-2006, 11:43 AM
I'd expect *something* within 2 days. even if it was just a post in this forum or get their mooseisloose.net site up and post an announcement. (that's the LEAST they should do) What they need to do to gain back goodwill, etc. (imho) is to: 1) apologize 2) bring everyone online immediately 3) have a comprehensive plan not to have this occur again - and communicate that plan 3.1) Fix their customer service 'program' - working phone number, respond to e-mails, etc. 3.2) Hire some competent admins/support staff 3.3) Put into effect a disaster recovery plan 3.4) Put into effect a communication plan 4) Damage control -- 4.1) Give those who were affected some goodwill gesture (a few free months, some value added service) aka kiss a little as* 4.2) Media campaign to explain the problems, the resolution and future steps 4.3) provide *superior* service so those customers that decide to stay will have a warm-fuzzy feeling again... you have to regain confidence. I'm sure there are other things in the damage control plan, but these are things I've put into place for companies coming to me for business continuity plans.

Posted by ad572, 10-07-2006, 12:45 PM
Wow...no sh*t. I just got this too. Folks this is NOT a good sign.

Posted by netforce, 10-07-2006, 12:57 PM
I just called their support line and got the same service alert message as yesterday. The line is available. Are you sure you dialed the right number? All I know is this is totally BS and I am not happy at all.

Posted by jtk3, 10-07-2006, 01:08 PM
You're both right. The toll free number 888-572-6830 was working yesterday but now plays a message saying it's temporarily suspended. The local/international number 415-845-4224 is still playing the MIS message I heard yesterday.

Posted by netforce, 10-07-2006, 01:17 PM
Oh yeah I forget about the toll free number...doesn't work for me anyway since I am in Canada. I do have Windows hosting with them as well and all my sites are still up and running fine. I sure hope they haven't ran out and I really hope they haven't lost any data. I wish they could get the backup files up so we could download them at least. I sure don't know what to think

Posted by jtk3, 10-07-2006, 02:04 PM
SmakDaddy of MIS was posting on this board about about outages as recently as May 2006. So it's not like they don't know how to find this thread.

Posted by Websteria, 10-07-2006, 02:06 PM
Well, I would definitely go down the legal path, then... at least to prompt a response from MIS. Maybe we can get our data and/or money back... I think getting some consideration for lost work, lost business, revenue, etc. may be a long-shot, but I'm going to try.

Posted by rocdomz, 10-07-2006, 02:11 PM
Probably just from the volume of calls... I am able to get the voicemail that changed yesterday telling us that we would be back online. I already ordered a dedicated server JUST to collect my e-mail, like the above mentioned I am JUST getting ready to sign a million dollar distribution deal, and they were checking out my sites, if this ruins that deal, I will throw a chair through the window and start over Seriouslly though, I need my store back... If anyone heres anything definately let us know... and for all the people who act like they know the 'two employees' personally please feel free to give us a screen name or something to go off of... I am not going to harass, I am merely needing direct interaction with the person I pad alot of money to and entrusted my files to.

Posted by rocdomz, 10-07-2006, 02:18 PM
Another thing, for those of you who are acting like you know these people, if you know who they purchased their reseller account through, or what datacenter they use, this may be helpful as well on the quest to recieve sql files and site backups. Thx.

Posted by netforce, 10-07-2006, 03:23 PM
I found who is hosting my ip address. It is theplanet.com so I have contacted them to see what they can do about the site backup files.

Posted by rocdomz, 10-07-2006, 03:28 PM
How did you find out, I want to do the same thing... Also, let us know what develops with you getting a backup directly... Tim

Posted by natzand, 10-07-2006, 03:37 PM
How come your site is up?

Posted by jtk3, 10-07-2006, 04:39 PM
My site is down, but a ping revealed the IP address. A reverse IP lookup confirmed that my IP address is also hosted by ThePlanet.com. This leads me to believe that MIS is a reseller for ThePlanet services. So I emailed admins@theplanet.com to see if they could help recover my files. No response yet. Does anyone have a better support email address for ThePlanet? Others may want to try working their way up the food chain in this manner.

Posted by netforce, 10-07-2006, 04:45 PM
Go to http://www.arin.net/ On the right hand side there is a box to do a whois search. type in your ip address there. It will tell you who is hosting your ip address. I will post here when I hear back from theplanet.com

Posted by netforce, 10-07-2006, 04:47 PM
My site is up because I am on their Windows server

Posted by netforce, 10-07-2006, 05:14 PM
Maybe we should start posting in theplanet.com forum? What do you guys think?

Posted by amirm, 10-07-2006, 05:22 PM
I am agree with you

Posted by whmcsguru, 10-07-2006, 05:40 PM
Did ThePlanet do anything here? Did you sign up for service with theplanet, or did you sign up for service with themooseisloose? Theplanet has no right, or obligation to interfere in these things. They are merely the individuals who sold the servers. If THEY violate their customer's privacy, THEY open themselves up for a lawsuit so big that it's not even funny. There is NO WAY they can legally interfere with these things. Business has been lost, yes, sites have been down, yes, problems have been had, all around, yes, HOWEVER, you're trying to involkve a 3rd party who has no legal responsibility or right to assist you. Let's put this into perspective a bit here: You open up an account with a provider (a reseller account). You sublease space on the server to person C Person C doesn't pay for service, so you suspend the account Person C then goes to YOUR reseller Your reseller then opens up the account again How would you, as a reseller feel about this? There is nothing you can do to prevent this, because you re-sell services. Now, I'm not saying that anyone here didn't pay for services. I'm not saying that anyone here did anything wrong. What I'm saying is that the same applies here. You can complain all you want to TP, but in the end, this will get you nowhere, because TP has no right, or responsibility to hand over any data to any individuals. They are merely the individuals that MIS went to for servers, that's all.

Posted by netforce, 10-07-2006, 05:51 PM
IF MIS is a reseller of ThePlanet which it looks like they are and if we are getting no response from MIS then why would we not go to the source? And if the server my sites are on is in ThePlanet's datacenter then why would they not have any responsibility in assisting me with getting my site data back? If I was a reseller and my clients were all upset with me because I haven't responded to them in days... I wouldn't blame my clients for going to the source.

Posted by avythe, 10-07-2006, 05:53 PM
MIS is not a reseller of TP. They rent servers from them. We can ask TP what has happened, but they're obviously not obligated to respond.

Posted by whmcsguru, 10-07-2006, 05:57 PM
Do you PAY theplanet? No, actually, you don't. You chose to go with a reseller of their services, such as MIS, rather than a dedicated server directly from them. They are, then, relieved of any responsibility to even lift a finger in your case. Since, again, you have chosen to go with a reseller, such as MIS, TP has no right to touch your data or interfere with anything without direct permission from MIS. Since you, as clients, can't contact them, what makes you think that the providers can? By restoring data, revealing information, or even unsuspending accounts, TP will open themselves up to legal lawsuits, as they have NO RIGHT to do this, period.

Posted by ROBBIE-IE, 10-07-2006, 06:14 PM
Yes we should (your right), this way we can at least try to ruin the MIS name or the owners of MIS. Stop them conducting business again (at least under their own names), they've screwed us, so lets return the favour the best way we can. Take no notice of linux-tech, he is obviously trying to protect MIS, he has been since the start of this thread. Don't give MIS anymore time, they're getting more time to cover tracks and spend our money, proceed with legal action (business is business). The Planet CANNOT give out info regarding MIS, but what the heck

Posted by avythe, 10-07-2006, 06:22 PM
Posting on TP's forums would not accomplish this. They're not even up - it's not like they're still trying to conduct business. Get a grip. Well, what he has said is quite true. TP is not obligated to help us, nor will they. If we ask nicely they may perhaps tell us what's going on, but nothing beyond that. Do not expect them to get any of your files or anything.

Posted by ROBBIE-IE, 10-07-2006, 06:32 PM
How can you predict what it will accomplish Daaahh, glad you noticed that, it might for the future

Posted by netforce, 10-07-2006, 06:38 PM
Well I know is that my sites are hosted with ThePlanet and I have contacted them to see if they can assist me. At least I want to try.... I never said they were obligated to but it won't hurt to try and contact them and see what they say. And maybe they are in contact with MIS and can help in getting a response from them.

Posted by whmcsguru, 10-07-2006, 07:07 PM
WRONG! Your sites are hosted by the individuals whom you pay to host. NOT ThePlanet, but MIS. I'd strongly advise getting the facts straight, before you rush in and accuse me of trying to "protect" someone. I am as affected by their disapearance as much, if not more, than anyone out there. While I don't have any "sites" hosted with them, every day they don't respond in a professional manner affects me. There is absolutely no way that I am trying to protect them, at all. Nothing I've said has been to protect them, it's simply to prevent any further problems which will (always) happen when individuals start rumors, go off on the wrong path, and even threaten to attack innocent individuals here, such as TP, etc. Professionality doesn't come from assuming that others are responsible for your backups. It comes from taking responsibility yourself. Professionality doesn't come by "attacking" said company , it comes by moving on with things. Professionality doesn't come by suggesting individuals try to go around the system at all. It comes by working within the system. Professionality doesn't come by starting rumours, or trying to insinuate that "something is fishy", it comes by addressing the facts. None of what I have done in this thread has been done to protect MIS by any means. We can all agree that the way they're handling this fiasco is wrong, and unprofessional, but I'm certainly NOT trying to protect anyone. Last edited by whmcsguru; 10-07-2006 at 07:17 PM.

Posted by netforce, 10-07-2006, 07:35 PM
When I do an IP lookup it tells me theplanet.com which means my sites are hosted there and maybe they can help me in getting to the bottom of the issue.

Posted by ROBBIE-IE, 10-07-2006, 07:48 PM
Who's rushing, I'll say it again, your trying to protect MIS, just look back on your posts. Strongly advise, ha ha thats funny, what are you going to do about it What a crock of S*IT, how does it affect you then? Well then, let people have there say and stop jumping in as soon as something is said about MIS that you don't like. Problems, what do you know about problems, you don't even have any sites hosted with them. As for the rumors and the wrong path, have you noticed how long its been since MIS has been down or even let anyone know whats going on. Who threatened to attack TP or anyone else for that matter, not me I have backups Easy for you to say with no sites hosted, as I already said business is business What system, haven't you noticed there all down And again, what facts, MIS haven't given any, something is fishy alright, they don't have the decency to communicate with customers

Posted by jtk3, 10-07-2006, 08:53 PM
Nobody here threatened to attack ThePlanet.com. You're making stuff up.

Posted by nhmac, 10-07-2006, 08:55 PM
I do think I am on TP too, although I don't expect TP to be of any help here. But the most frustrating thing is that the server is there, it's sitting there running and responds to traces, but we who have accounts that have been suspended (although they are fully paid etc.) cannot login at all. And nary a word, 2.5 days into this. The Moose is Loose's name is now MUD.

Posted by The3bl, 10-07-2006, 09:52 PM
Do the sites actually say suspended on them? Have you guys tryed making a FTP connection to see if you can down load your files?

Posted by Wibauxite, 10-07-2006, 10:03 PM
There may have been some attempt today to restore service. I have had a hit on one of my adsense ads that was on one of the affected sites I have tried to ftp files - no luck. Last edited by Wibauxite; 10-07-2006 at 10:07 PM.

Posted by David, 10-07-2006, 10:05 PM
That my dear friend would be against the law.

Posted by Websteria, 10-07-2006, 10:09 PM
my two cents... * Linux-tech was right on one thing... it is time to move on (to get a new hosting provider) * Contact your attorney or the Atty General (its free) * Contact whoever you can to find out *something* ... that includes ThePlanet or other intermediaries. -- and before anyone jumps on me about this... it doesn't hurt to ask questions. Just don't demand answers. I'm sure those who deal with MIS do not want to be caught up in their mess, thus they will probably either take action themselves or give you some inkling about what is going on. For example, watch what happens when the media starts asking questions of companies and intermediaries when a political or business scandal occurs... companies and individuals wipe their hands clean of the offending individual/company. * Linux-tech -- if you really know what is going on, just come out and tell us. It's no secret that MIS is down, has been down for many days, and that they don't know how to run a business! (and professionality is not a word, by the way ... perhaps you meant professionalism?)

Posted by nhmac, 10-07-2006, 10:16 PM
If you go to my site that's still there it redirects to ...server145.misinternet.org/suspended.page/ which contains the following text: "Possible Technical Difficulties Please contact the Support department as soon as possible. " When I check my mail (I am afraid I may have gotten important business - related email on my main site after I last downloaded it and before the DNS change went through to where I moved it after the outage had ben in progress for a while) I get a message saying: "Mail server (IP address): Your account has been suspended." And yes I have tried FTP repeatedly with no luck at all.

Posted by Websteria, 10-07-2006, 10:16 PM
It would not be against the law if you just told the truth... however there is fine line to walked (re: libel and slander) As long as you blogged or discussed your *exact* circumstances and how you felt and did NOT exaggerate, then you would be fine. However, many people get worked up and let their emotions take control and can not do this... so I would not suggest anyone deliberately go to muddy anyone's name. BUT, as I stated, if you stayed within the confines of discussing your precise situation and your feelings about same, people's confidence of the company would be seriously affected.

Posted by mikesz, 10-07-2006, 10:17 PM
Don't know where this Linux dude is coming from, if he doesn't have any reseller accounts and has no other account with MIS, then he ought to just shut up and go away. I DO have a reseller account with MIS and ALL my account are dead in the water, as most of you well know who are experiencing the same problem. By Deliberately CHOOSING to "Blackhole" support, MIS has clearly demonstrated their "unprofessionalism", "irresponsiblity" and "incompetency" to solve even the simplest kind of system problem. NOBODY ought to be trying to "cover" for them, least of all, someone who appears to have NO connection to them or the problem. Here is an excerpt from an email I got from MIS support on the last outage: "The named configs on 18 of our cPanel servers were completely corrupted with the latest cPanel patch that they insisted needed to take place. Now it appears the patch wasn't ready to be released until today. (they referenced this thread on this site)showthread.php?t=549708" Their support people KNOW about this thread! Why they don't use it is clear. They are unprofessional, irresponsible and incompetent! I sent the "owner" Allis and email detailing the points that I believe their operation needs to provide some critical focus and never got a response, probably because she got swamped with similar messages on the last outage. If they haven't gone belly up, then it seems like a waiting game, though you can bet that they are probably lurking on this site to see what the temperature is. When you have a blackhole reponse to a major problem, you have not recourse but to wait it out or move on to something else. Unfortunately, many of the people affected by this incompetence have no recourse but to start over if MIS is history and that is criminally irresponsible! The stupid "Suspended" account message is just another piece of nonsense that they either choose not to fix when they are down or they don't know how to access that page to change the content. As a developer, designer and reseller of web service, I find it incredulous that they don't know where to find an html page to provide a more meaningful update on a system outage but EVERY TIME they have had an outage since I have been with them, over two years, they post the SAME stupid page that makes my customer think I didn't pay the bill or some such nonsense because they see the SAME message when they try to go to their site. So, we WAIT! What else to do? regards, mikesz

Posted by mikesz, 10-07-2006, 10:22 PM
FTP does not work either and the "suspended" message this time is on email. The Technical Difficulties is on the websites. m

Posted by mikesz, 10-07-2006, 10:38 PM
BTW, forgot to mention, when you are "in the know, but can't say anything about it, blah, blah, blah " this is usually a telltale indicator that you forgot to take your medication again!

Posted by Websteria, 10-07-2006, 10:40 PM
Now I am wondering what the deal was back on June 3, 2006, when I received this message: I wonder if they did something with Paypal that got them delisted or if this was some sort of foreshadowing... btw, for those who are ambitious and are contacting companies dealing with MIS -- 2CO might be another choice Since I paid with a credit card, I'm contacting my credit card company right now to get a refund/chargeback.

Posted by jtk3, 10-07-2006, 10:50 PM
[quote=mikesz] If they haven't gone belly up, then it seems like a waiting game, though you can bet that they are probably lurking on this site to see what the temperature is.[/quote} Or they could just be overwhelmed, and staying as far from the net as possible. I get a different message: This site may be experiencing Technical Difficulties. Please contact the Support Team. Earlier this year there were a couple of short outages (only hours, and tech support responded), and there was a typo on the page - it said "expeirencing". I thought that was a little unprofessional and brought it to their attention. It was still there in the next outage but I guess they finally got around to fixing it. I'm not running a professional site, just a blog and a static site. I didn't need 99% uptime, my readers would come back if the site was down for a few hours. MIS was a very good deal for me until now. Now I have material I need to retrieve from my site.

Posted by Websteria, 10-07-2006, 10:50 PM
So... I dug up ALL my old e-mail from MIS and found the IP address for my reseller site. and put in http://xxx.xxx.xxx.xxx/cpanel and lo and behold the CPANEL login comes up! However, all my userids and password do not work! So, I wonder how long have they had the server up, but shut down everyone's access ???

Posted by jtk3, 10-07-2006, 11:00 PM
I don't know that's true. Suppose there was a storage business that rented the storage space. Suppose they abandoned the site. I don't know that the clients of the storage business would have no right to reclaim their belongings from the site owners. MIS doesn't own my data.

Posted by jtk3, 10-07-2006, 11:17 PM
Interesting, I see the same behavior. Cpanel seems to be running on my site but I can't log in. Oh, and I don't have to use the raw IP: mysitename.com/cpanel works the same. Nice catch. Last edited by jtk3; 10-07-2006 at 11:22 PM.

Posted by Websteria, 10-07-2006, 11:23 PM
I've mentioned this before, but here is the link for consumer protection in the state of CA (where MIS is registered as doing business): http://ag.ca.gov/consumers/general.htm and in case you need this information: Allis Antler was the last owner of record that I can find. I have e-mails from webmaster@themooseisloose.net, sales@themooseisloose.net, billing@themooseisloose.net, support@themooseisloose.net However, their website still appears to be down, so the e-mails may not be of any use. Hope that helps! -Craig

Posted by Wibauxite, 10-07-2006, 11:25 PM
A couple of month ago I paid up everything I have with them for a year. They requested that I send it Western Union. I did - I suppose I'm SOL.

Posted by mikesz, 10-07-2006, 11:48 PM
The last time I saw MIS online, I got about 20 error messages from my sites because MIS was dicking around with the CPANEL again. The Announcements posted said they are "doing testing" on Cpanel and would need to reboot multiple times. I don't think they got delisted or anything like that, I think they hosed their system and are having big time problems getting to back up again. The clearly don't know what BACKUP is ...

Posted by biTe, 10-08-2006, 12:23 AM
Wait.. brings to mind Angelnetworkz... LOL

Posted by mikesz, 10-08-2006, 12:24 AM
The last time I saw MIS online, I got about 20 error messages from my sites because MIS was dicking around with the CPANEL again. The Announcements posted said they are "doing testing" on Cpanel and would need to reboot multiple times. I don't think they got delisted or anything like that, I think they hosed their system and are having big time problems getting to back up again. They clearly don't know what BACKUP is ... Most of my site have email notification turned on so I get copied on any errors that occur in mysql. For two days I was getting flakey connection errors and then the day they went down, I got what I mentioned above. So, I don't think they "fixed" the problem they had from last week and this is just an extension of their bad system management skills and the episode from last week. Sorry for the double post, I thought I was in edit mode.. regard, mikesz Last edited by mikesz; 10-08-2006 at 12:31 AM.

Posted by The3bl, 10-08-2006, 01:49 AM
Something is wrong with the whole thing then, for a site to show suspended someone has to suspend the site via WHM, cpanel then writes a .htaccess file to the web site that redirects all request to the suspend page folder on the server and locks the passwords so that nothing can be accessed. So if the servers are up and showing a suspended page or custom page that says technical problems then someone on their end has done the deed. Why is the question? The only thing I can possible think of is if they were hacked or something and they are trying to clean their servers. And as far and DNS mess up with cpanel a few weeks back, it did have an issue but it only took less than 1 minute to fix. I know I did it on over a 100 servers and not one if my clients even knew it was a problem. Sorry you guys are having the problems hope you get your files back soon, but I suggest you all start looking for new hosting as something is a miss with this whole deal.

Posted by mikesz, 10-08-2006, 02:03 AM
http://mis.your-dns-servers.net/suspended.page/ this is the url of the page they have posted. No matter what your account URL is it redirect here. If you try to access the main MIS site you get a dns error that the site is unknown "Cannot find server or DNS Error" Like the pulled the plug on that server.

Posted by The3bl, 10-08-2006, 02:23 AM
That is a standard cpanel suspend page so someone has suspended all sites on the server if they are all showing that.

Posted by Sven Golly, 10-08-2006, 02:50 AM
My site was hosted somewhere on an MIS colo at Fortress ITX. Out of curiosity, I sent an email to the folks at Fortress ITX -- MIS' upstream. From a support dude... "The server was purchased by one of our resellers and leased to MIS. Right now it is accepting SSH connections, which means MIS has access to the machine. I cannot access the server as the customer (MIS) has not reported any issues to us." Which is pretty much to be expected from a colo. I'm just glad I never setup anything at MIS that was mission critical. -- Sven

Posted by biTe, 10-08-2006, 03:56 AM
I know they have at least 2 servers. 1 - illusions.linux-tech.net hosted at HE.NET IP: and is also where themooseisloose.net is also located 2 - mis.your-dns-servers.net at THEPLANET IP: I'm sure there are more... Not sure how it will help...plz add the exact name of the server BTW dnsreport.com for themooseisloose.net goes nowhere... http://dnsreport.com/tools/dnsreport...oseisloose.net It's all not looking good. But all this is just conjecture.. its not like CSI where we can smell and see the evidence.. LOL

Posted by blackcat2, 10-08-2006, 04:31 AM
Allis is someone I consider a friend, albeit a net friend. She saved my behind when I needed a new reseller account. I will not lose faith and will hang in there. Still I am greatly upset. I really feel like a trust has been betrayed a little but I also understand that crap happens. I am still getting email though only those which I have a redirect set up to my gmail account in the Cpanels. That gives me hope all is not lost. I would not worry about your emails as something is alive there or I would not be getting email redirected to me. I wish now I had set up all my important email addresses to redirect to my gmail account LOL. The only concern I have is when a mailbox gets full it will start bouncing and I can't empty it as I have no way to access it. *sigh* I have received warnings from the cpanel on two accounts being almost full. That is distressing me just a bit. The two warnings came just a few hours ago so something is still alive at my sites at MIS. I just wish everything was. I am glad I kept my reseller account just for me... well mostly, I am hosting two friends websites and I cringe at having to explain to them if they notice their sites are down... as yet they haven't. *phew* Anyway, I realize this is upsetting to everyone. It is to me also. I am sure they will get things straight again but sadly not sure when. It is causing me stress and costing me money in the meantime. Heidi

Posted by blackcat2, 10-08-2006, 04:59 AM
yeah I have that one too. I already called them but they could not provide me with any information since I wasn't 'their' customer but rather a customer of MIS. *sigh*

Posted by blackcat2, 10-08-2006, 05:02 AM
I really hope they were not hacked. I am not going to move just yet though as I still see signs of life, however dim, coming from my sites hosted with MIS.

Posted by jtk3, 10-08-2006, 05:05 AM
Look, if they told us that everything was broken and would take a week to repair that would be one thing. But just going dark like this is totally inexcusable.

Posted by blackcat2, 10-08-2006, 05:10 AM
I agree it is bad but not totally inexcusable IMO. Totally inexcusable to me would be completely vanishing with all our files. I have had that happen before. No suspend page or technical difficulty page. Just nothing and it stayed nothing. This is borderline but not totally inexcusable. Just my opinion anyway. =)

Posted by jtk3, 10-08-2006, 05:36 AM
How can one excuse them for not making any effort to contact their customers?

Posted by blackcat2, 10-08-2006, 05:45 AM
I don't know but I do know at least my sites are still there on the server and not vanished along with the host... my email is still being retrieved and stored on the server as evidenced by cpanel redirected email getting to my gmail account.

Posted by ROBBIE-IE, 10-08-2006, 07:55 AM
Wonder who runs that server? ooh look its the MIS protector Take a look at linux-tech's sig, now everyone know's why he defends MIS Not that it makes a difference, linux-tech is keeping quiet

Posted by jaminn, 10-08-2006, 08:22 AM
Ah, I recognize other refugees from MIS here that are over on AWW. Sadly, there's still no information on what is going on though. DLW

Posted by natzand, 10-08-2006, 08:23 AM
Yes (ROBBIE-IE), you are right! On my site at themooseisloose I have a cgi script which is sending me an e-mail when a 404 is generated. I then get an email from illusions.linux-tech.net (I changed red words to protect my privacy): Return-path: Received: from smtp18.wxs.nl ([]) by po10.wxs.nl (iPlanet Messaging Server 5.2 HotFix 2.07 (built Jun 24 2005)) with ESMTP id <0J6J009OK0SNJM@po10.wxs.nl> for myaddress@my.com; Mon, 02 Oct 2006 22:55:36 +0200 (MEST) Received: from illusions.linux-tech.net (illusions.linux-tech.net []) by smtp18.wxs.nl (iPlanet Messaging Server 5.2 Patch 2 (built Jul 14 2004)) with ESMTP id <0J6J00F9F0SNO1@smtp18.wxs.nl> for myaddress@my.com; Mon, 02 Oct 2006 22:55:35 +0200 (CEST) Received: from myuserid by illusions.linux-tech.net with local (Exim 4.52) id 1GUUp5-0002Se-7p for verleij@planet.nl; Mon, 02 Oct 2006 13:55:35 -0700 Date: Mon, 02 Oct 2006 13:55:35 -0700 From: 404-melding@illusions.linux-tech.net Subject: 404 melding my.com To: myaddress@my.com Message-id: X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - illusions.linux-tech.net X-AntiAbuse: Original Domain - planet.nl X-AntiAbuse: Originator/Caller UID/GID - [32175 32215] / [47 12] X-AntiAbuse: Sender Address Domain - illusions.linux-tech.net X-Source: /usr/bin/perl X-Source-Args: /usr/bin/perl whoswrong.cgi X-Source-Dir: my.com:/public_html/cgi-bin Original-recipient: rfc822;myaddress@my.com This is really horrible. This guy (or girl) linux-tech is just commenting on our misery whereas he is probably completely in the know, if not responsible.

Posted by whmcsguru, 10-08-2006, 09:25 AM
And once again, accusations which are 100% FALSE. Never once have I "defended" MIS. I have stated from the beginning that their lack of professionality (professionalism, who really cares) has affected me directly, however I am not at liberty to discuss how. Unlike some, who feel rushing into the fray and immediately jumping to conclusions will help matters, I do not.I deal with things in a professional manner, especially with individuals I've been doing business with for over 2 years now Am I "in the know", or "responsible"? Not at all. I'm just as in the dark , and affected by this as individuals in this thread here, if not more so. How? Again, at this time, I'm not at liberty to discuss it. There is no doubt that MIS has handled this situation poorly, and unprofessionally. That's a given. Keeping individuals in the dark about this for as long as they have is most definitely unprofessional. However, rushing to conclusions, attacking innocent individuals, and encouraging others to involve individuals who have NO control or authority to involve themselves in matters like this is just as unprofessional. While I sympathize with those affected by this, trying to pin the blame for this on me, or to involve me in this , or even to accuse me of trying to "protect" someone who's done this is just wrong. Never, EVER have I tried to protect anyone here. I've simply stated that people need to stop spreading rumours and wait for the truth to come out. It always does.

Posted by Websteria, 10-08-2006, 10:25 AM
Linux tech, if you've been doing business with MIS for over two years, in what capacity? Unless you work for the CIA or at a Gitmo prison, there isn't anything that is hush-hush for over 2 years. If you were working on a contract to take over, then I can see that you might not be 'at liberty to discuss'. BUT the very fact that you've mentioned this business relationship several times indicates to me that you want to show everyone here that you're involved. You've been in the business for ~ 10 years, so you know the deal. So, if you're involved, let it out. If you're not involved, don't pretend to be. -------- btw, your page at http://[URL="http://www.wolfstream.net/"]www.wolfstream.net/[/URL] has a "404 error: Not found. Sorry, but you are looking for something that isn't here."

Posted by whmcsguru, 10-08-2006, 10:36 AM
That much has already been made public. Read through the past page or so and you will see what capacity I have been involved with MIS. That's been fixed, and thank you. Minor wordpress error.

Posted by ROBBIE-IE, 10-08-2006, 11:04 AM
Look (linux-tech) it's like this, you could have just as easily stated from your first post about your involvment (past or present) with MIS (just for the record) but NO, you waited until it was brought to light to comment. Sounds like money troubles and make up your mind (in the dark or know more than most) (Wait) you like that word, dont you. Do you not think everyone has done enough waiting. You sound like an rep for MIS in your past posts.

Posted by MrMcGoo, 10-08-2006, 11:08 AM
Hi Folks, This is Mark M from Beachcomber...We were the provider of server services for server145.yourdnsservers.net and mis.your-dns-servers.net We suspended the servers after non-payment...But we have paid for the servers until the 21st and so we will unsuspend the servers until that day so anyone who wants can get and recover their data. After the 21st the servers will be formatted so do not delay. << removed >> Please do not contact us regarding billing issues, how to get a hold of MIS, refunds, chargebacks, etc. We simply sold servers to them and have no further connection...But since we are not reselling the servers and they are paid till the 21st the only right thing to do was to give people a chance to recover their data and (hopefully) make a better choice for their next provider. Last edited by writespeak; 10-08-2006 at 11:40 AM.

Posted by netforce, 10-08-2006, 11:22 AM
Mark, Thank you for posting here...you have totally made my day. When will you be unsuspending the accounts?

Posted by jaminn, 10-08-2006, 11:26 AM
I can get to mine now. Making backups post haste. And thanks from here also in allowing us to get to the data.

Posted by natzand, 10-08-2006, 11:32 AM
I'm afraid I am on another unpaid for server . Hope the owner will be as helpful.

Posted by MrMcGoo, 10-08-2006, 11:48 AM
Check now...all sites unsuspended.

Posted by MrMcGoo, 10-08-2006, 11:50 AM
Sorry, there was a third Linux server...Unsuspending that now.

Posted by WJBIII, 10-08-2006, 11:51 AM
Mark, Bless you, sir. I'm FTP'ing even now. Hallelujah. I'm into Cpanel and backing up my database. This is about as good as I'd hoped for. Thank you very much.

Posted by MrMcGoo, 10-08-2006, 12:15 PM
All done...if we had access to it you now do....

Posted by jaminn, 10-08-2006, 12:24 PM
Well, now I cannot get to CPANEL. I've made backups and cannot get to them. I'm hoping it's just traffic. I'll keep trying.

Posted by mikesz, 10-08-2006, 12:34 PM
looks like there's another server missing, I can only get to have of my reseller accounts and can not get to my main domain. Any clues? But Email is working for the accounts I can not access? thanks, mikesz

Posted by jaminn, 10-08-2006, 12:46 PM
Bummer. I can't ftp in, sites won't come up, cannot access email.

Posted by freemont, 10-08-2006, 01:21 PM
I am also unable to access my personal site at MIS. Web, email, FTP all failing.

Posted by freemont, 10-08-2006, 01:28 PM
Uhhh... web and email just came up. Just waiting for FTP now. If that was in response to my post, beachcomber will probably get my business.

Posted by avythe, 10-08-2006, 02:23 PM
Cool, I'm now able to get in Just backing up my stuff and I'll be all done. Thanks very much, Mark.

Posted by donvnod, 10-08-2006, 02:56 PM
Yes, thanks Mark - that access was a godsend! One of my accounts was hosted on a beachcomber machine, but another was hosted on a machine apparently at FastServers.net ( Anyone have any suggestions on accessing the files that used to be on that machine? I've posted a note to FastServers to see if they will match Mark's kind offer. For those of you that may not be so web savvy as those normally here (I found this forum when googling to find out something why MIS sites were down - but don't do web development or hosting for a living), the way to access your site(s) that were hosted with beachcomber (those that now return an error message with a URL containing server145.yourdnsservers.net or mis.your-dns-servers.net) is as follows: * hopefully you know the IP address your site used to be at... OK, so you don't keep that in your rolodex? Fine, surf to netcraft.com and if you're lucky when you do a "what's that site running?" on your site you will get a record with the IP address your site used to be at. If your site does not appear, maybe someone else here can supply another means of finding your site's IP address... a normal "whois" is of no help here. You may also be able to look at a full email header from your domain if you keep them around (not just on your site). * if you find your IP address (eg:, then surf to h t t p:///cpanel - eg: h t t p:// (sorry, the board's posting policy made me munge the URLs so I could post this as I haven't posted 5 times here yet!) * log in with your Moose is Loose login/account name and password Then under site tools you can download a backup of your home directory which will contain all your pages and your mail files in a tar gzip format, which you can use something like 7-zip to open if you want to view them on your own machine. You may also be able to simply upload this file to another cpanel based hosting provider when/if you decide to go elsewhere. For right now, I appear to be batting 50% on getting back my domains. Sadly, *all* my important emails were in an account on the domain *not* at beachcomber.

Posted by jtk3, 10-08-2006, 03:03 PM
I'm able to log on to cpanel and ftp, but I'm not getting a good connection on either. On ftp I'm failing when I try to get a directory listing and my cpanel page is taking forever to load. Is this because all other customers on my server are backing up now?

Posted by amirm, 10-08-2006, 03:22 PM
Thank you very much Mark ! you are saving our ship

Posted by Websteria, 10-08-2006, 03:36 PM
I am happy that we now have access to our sites that we have already paid for, however I have some questions: 1. Will MIS pay the rest of their bill or continue in some capacity? 2. If we request refunds from MIS, will they be granted? I've already put in a request with 2Checkout, but if that fizzles, I'm just going to have my credit card company perform a chargeback. 3. Was MIS paid up until the 21st already and the site was shut down prematurely? or did MIS finally pay in recent days? If they were already paid up through the 21st -- I have real issues with our sites being shut down prematurely. 4. Has anyone heard a peep from MIS yet??? 5. If other resellers are going to a new hosting provider, who are you going to?

Posted by writespeak, 10-08-2006, 03:45 PM
I can access my sites now except that the mySQL databases on 2 sites don't appear. Is there any hope of our being able to recover them? Lois

Posted by indiewebs, 10-08-2006, 03:52 PM
For many months I had been getting service for free from them. I kept e-mailing them asking to update my credit card # so I can pay for my hosting -- they kept saying their Billing Manager would e-mail me to clear things up but it never happened. I contacted them over 4 times about wanting to pay my bill and was never able to. Despite that issue, I always thought they were friendly and quick and only had minimal downtime for a really good price. I should have known it was too good to be true. This downtime is terrible, over 3 days downtime is devastating. I just signed up with resellerzoom and am waiting for my account to get verified so I can switch everything over. How is everyone compensating their customers for the downtime?

Posted by jtk3, 10-08-2006, 03:55 PM
My cpanel access is better now and I've started a full backup, but like the poster above my MYSQL database may be AWOL. Am I correct in assuming that another hosting service should be able to restore my site from this full backup?

Posted by avythe, 10-08-2006, 03:57 PM
With regard to what Mark said above, it does not look like they intend to pay. This depends on MIS' payment processor accounts and is not answerable by anyone except them. Nope I was mainly using their hosting as an offsite mail server, so I just switched it over to my own hosting for now.

Posted by ROBBIE-IE, 10-08-2006, 03:59 PM
They did NOT pay, thats why all accounts got suspended, don't think MIS will be seen again, ever (unless its in a court room) If they had any intention of giving us our money back we would have known about them closing, take legal action against MIS if you don't get anything with 2CO. NO as mark said they 'Beachcomber' have paid up until the 21st, MIS have known about this happening for some time No, not that I know of Some will undoubtedly head for Beachcomber, but I'm personally staying well clear of anything/anyone related to MIS (past or present), just my opinion

Posted by whmcsguru, 10-08-2006, 04:01 PM
Fastservers has nothing to do with this, and will not interfere with things here. This server will return if/when MIS pays for it. If it's not paid for by the time my bill is due, then it will be returned to FS. What they do with it at that point is beyond my control. Until that point, however, it will only return should MIS pay for it. I've had payment problems with MIS previously, and this has had to be done on more than one occasion. usually, they come up in the end, which is what I'm (still) hoping for here.

Posted by DanceInstructor, 10-08-2006, 04:58 PM
Luckily for me all my accounts were on one of the beachcomber servers. I really appreciate what you are doing Mark. Thank you SO MUCH, you are a saint. linux-tech I understand you have no obligation to allow people to access a server that has not been paid for. Its pretty obvious at this point that many/most people that have done business with MIS and paid for services IN GOOD FAITH will choose someone else after this, it seems doubtful that MIS will have much of a business after this. While you have every right to take the actions you have I really abhor your attitude. If anyone ever asks me about doing business with you I will point them to this thread so they can see how you treat people (that you could help) who are in a bind through no fault of their own.

Posted by indiewebs, 10-08-2006, 05:01 PM
May I be another person to give a big thanks beachcomber -- I really appreciate that you put the servers up

Posted by jmt942, 10-08-2006, 05:33 PM
First you say: Once your affiliation with MIS comes public you say: So you've known all along this had nothing to do with a "Security Audit"- they just didn't pay their bill. You are only here to spread false info & try and keep us placated so you can get paid. It worked when we contacted Beachcomber. Again, you expose your selfish intent: the only reason you don't want users to contact upstream providers is to protect your end. After all, if we get our files & move on why would MIS then pay their bill to re-activate the servers? Why don't you go back to whatever rock you crawled from under & leave use be.

Posted by nhmac, 10-08-2006, 05:37 PM
A round of applause for Mark and Beachcomber -- it's a big relief to get my files and my clients' files. Thanks so much. And to MIS: where ARE you folks when we need you??? We all understand money troubles, but you could have let us know so we didn't all have to go through all this!

Posted by Sven Golly, 10-08-2006, 05:51 PM
Heh. ROFL. Etc. Well, well, well. The truth comes out. You ARE in a business relationship with MIS and you're holding the server hostage until you get paid by them. Lotta smoke and mirrors in your previous posts. Pretty short sighted it seems to me. MIS' business is probably toast now so you're running an excellent chance of getting nothing from them AND nothing in the way of new business from those whose sites you're holding hostage. And let me say, it's your right to do this. Stupid is as stupid does. So how much does MIS owe you?? Maybe people could take up a collection of nickels and dimes to help you recover? Say one week of additional service. What's that worth?? Dinner for two at Burger King? Even though my sites weren't on your server (thank Buddha), I'll toss in 20 cents. Sven

Posted by jtk3, 10-08-2006, 06:17 PM
I've made a complete backup but I've yet to get it down from the server. Cpanel is working fine but not FTP. When I try to FTP to my site it accepts my password but fails when it tries to LIST a directory. I can see the directory fine in the cpanel file manager but can't figure out how to get my backup down. Any ideas?

Posted by whmcsguru, 10-08-2006, 06:20 PM
Laugh all you like, they've got specific instructions regarding this matter. Again, incorrect. It's amazing how you can determine THAT from a single statement. I had no clue that their other accounts were like this. I can only speak for myself and that which I know. Just because they haven't paid me doesn't mean they haven't paid at all. I know they have (had) other providers in the past, and most likely will again. I ALSO know that they've had problems in the past with payments (to myself). They have few sites on this server, not all of them, in fact, Again, incorrect, and again, you're putting words into my mouth which were never there. The upstream provider has no obligation to release anything to anyone. In fact, by doing so, they have interfered with another business, and opened themselves up for legal action. THAT is the reason I'm not following suit, no other reason at all. I've already written the money offf, it's done. However, I'm not going to open up myself to legal action here. That's never been a secret. From the beginning, I've said that I have a direct involvement with MIS, I just haven't said WHAT that is. And again, see the above response. At this point, it's not about the money. I'm simply not going to open up myself to any legal involvement in this at all by interfering in this matter. As for MIS being "toast", we'll have to wait and see. They still have windows servers up, they still have other servers up, and they still have time to make payment on their current server. Should they decide to, well, great. Should they decide not to, well, it'll be sent to collections and the server will be recycled. Either way, at this point, it's out of my control. Knowing their payment situation a bit better than most, it's still entirely possible that they'll take care of things None at all, actually. Nothing was "deceptive", nothing was "smoke and mirrors", nothing was anything at all except the truth. I didn't reveal anything, because I'm hardly obligated to do so and it is hardly professional to reveal information. Again, contrary to popular opinion, I haven't said anything in defense of MIS. From the beginning, I've said that it is unprofessional to do this, and, it is. Simply because I've chosen to remain professional and not reveal information doesn't mean that I am defending them. Simply because I am not releasing data which is not mine to do so doesn't mean I'm protecting them , or even being motivated by greed, or even holding anything hostage. It's simply not mine to release.

Posted by DanceInstructor, 10-08-2006, 06:42 PM
linux-tech you got involved by posting in this thread...

Posted by jmt942, 10-08-2006, 06:49 PM
You don't want to interfere? Yeah right... so why are you here passing out advice about how we should act then? Of course it's your right not to reveal info if you don't want. But yet you're here being "professional" by posting "hey everyone, I know something you don't about the MIS situation, but I can't / won't tell you." yada yada yada.... So if you don't have (or want) to release customer files from that server, and you don't want to reveal information about your business relationship with MIS, why are you here telling us how we should or shouldn't proceed in this matter? Why are you even here? Oh yeah, sorry I forgot- you're here to tell us how to act "professional".

Posted by mikesz, 10-08-2006, 08:42 PM
Does anybody know if the beachcomer service is fully functional until the 21st? I am able to get to the cpanel etc to do maintenance but the site itself is having major functional/database problems for some reason when you try to go to it? thanks

Posted by The3bl, 10-08-2006, 08:47 PM
linux-tech Did you suspend the sties on the server or shut it down? OR did MIS suspend the sites? If you suspended them there is nothing that will get you in trouble by unsuspending them.

Posted by whmcsguru, 10-08-2006, 09:36 PM
The server is shut down.

Posted by The3bl, 10-08-2006, 09:47 PM
If you shut it down you are not opening yourself up to any legal liablity by turning it back on for a few hours. You may lose your leverage to get paid for the server but you are not putting yourself in an legal issues by turning it on and allowing people to make backups for a few hours.

Posted by freemont, 10-08-2006, 10:19 PM
I had the exact same problem. I resolved it by using the cpanel file manager to move the backup tarball to my public_html directory and set 666 permissions on it, then navigating to it with my browser. Worked a treat.

Posted by jtk3, 10-08-2006, 10:57 PM
Thanks for the tip. My FTP is now working and I've got about 70% of my backup. I think my problem may have been related to the fact that I pulled my nameservers off the moose last night (when I thoutht it was dead for good) and then put them back this morning (when I realized the servers were up). I should have tried ftping to the raw IP address in stead of the domain name. I had tried doing what you suggest but forgot to change permissions. I'll try that too if this fails. Thanks.

Posted by jtk3, 10-08-2006, 11:10 PM
And here's a belated shout out to my main man Beachcomber Mark! You're my hero of the day sir, thank you very much.

Posted by Irwan, 10-09-2006, 12:43 AM
Mark, if I ever need service in the future...I'm going to use your company! Actually, I may sign up in a few months, the prices seem very reasonable! MIS is the second hosting company that has done this to me in less than a year...I'm just so very glad that at this time I can at least try to grab my backup. Cpanel is working now, thanks to Mark/Beachcomber . I'm angry at MIS...but have written off the 3 months of hosting I have left on there.

Posted by blackcat2, 10-09-2006, 01:06 AM
I had about 10 months left paid on there I am looking at beachcomber also but a few others are in the running also.

Posted by netforce, 10-09-2006, 03:22 PM
I am gonna be hosting with beachcomber... my sites are there and it will be easy for them to transfer all my accounts over to their servers plus they will offer support to my clients which for me is a big bonus. They have also been pretty helpful through all this. I just have to figure out where to host my windows sites Good luck to all of you!!

Posted by indiewebs, 10-09-2006, 05:02 PM
Just transferred all of my sites over to resellerzoom. Glad to be done with this fiasco.

Posted by mgw1979, 10-09-2006, 08:43 PM
I don't think there's any leverage to be had in any case. MIS is MIA - it's unlikely that not allowing people access increases the chance of payment. Can't get blood from a stone.

Posted by ursmile, 10-10-2006, 04:58 AM
closed? or Server down?

Posted by Russ Foster, 10-10-2006, 05:05 AM
http://www.webhostingtalk.com/showth...hemooseisloose might help Rus

Posted by rocdomz, 10-10-2006, 05:52 AM
I just finished... I don't know how all you others finished before me, I been working on this straight since Sunday Morning... it's now 3AM Tuesday Morning... lol... I think I am gonna have a bowl of ice cream and watch some tv to let the stress just get sucked out of me... I did lose a site or two, but over all this worked... Thanks Beach Comber! Peace!

Posted by ursmile, 10-10-2006, 08:16 AM
company closed

Posted by Websteria, 10-10-2006, 02:42 PM
Is this for real? or just speculation? We all know for all intents and purposes, the company has been 'closed', but I have a claim in for my two years fees that I've paid in advance. I suppose I can continue to pursue, and unless they're incorporated take them individually to small claims court... but I'm not sure its worth all that trouble. Attorney General has my complaint --- maybe they'll do something.

Posted by brokennb, 10-10-2006, 08:56 PM
I was told that the MIS server was re-formatted. ....all data gone. "Nothing we can do".

Posted by eldawg, 10-10-2006, 09:28 PM
Their main site still seems down...would be a shame if they went under all of a sudden. Don't they also provide local DSL/phone/broadband service in CA?

Posted by ad572, 10-11-2006, 03:05 AM
How/where'd you submit that complaint? I'd like to throw a log onto that fire. They were based in California, right?

Posted by ad572, 10-11-2006, 03:18 AM
We've had the long thread of what happened , who was affected, and how the fortunate folks on boxes with a very kind provider got their data out. But I'm curious (and I'm sure others are too) about hearing dish from their creditors and anonymous folk "close to the company" as to how this stuff finally unravelled, why the business failed, and just how many of the times I (on mis.your-dns-servers.net) or others, were redirected to their cpanel suspended.page over the past months due to MIS not paying their bills, vs an actual technical issue. Love to hear what folks know in the "tale of business failure" realm, and thoughts on why this became the exit strategy.

Posted by anon-e-mouse, 10-11-2006, 03:27 AM
Threads merged again.

Posted by mgw1979, 10-11-2006, 08:22 AM
Which is why Beachcomber is getting a lot of good will and new business from the MIS fiasco, while linux-tech will get lots of bad will and people spreading the word that they are a place to avoid. Beachcomber understood that doing something that helped people and didn't cost them anything would help their reputation and encourage people to sign on with them. linux-tech went out of their way to maliciously delete people's data and refused to do anything to help the stranded MIS customers, even though it was unlikely to affect their chances of recouping their losses and hurt people whose only fault was having pikced the wrong hosting company. People have long memories for things like this. Both good and bad karma propogate.

Posted by ad572, 10-11-2006, 11:57 AM
Disappointing as this new one isn't about an outage and will probably wither and die in the outage forum.

Posted by netforce, 10-11-2006, 01:31 PM
does anyone know who MIS was renting the windows servers from?

Posted by whmcsguru, 10-11-2006, 02:03 PM
Amusing, but, once again, wrong The only thing linux-tech did was keep his own tail end covered. MIS knew precisely when their payment was due, they knew precisely how close it was to the payment date for this server, and they knew precisely what would happen if it wasn't paid by said date. THEY chose not to pay their bills. As I've said from the beginning, I have been as affected as others by the dissapearance of MIS. I've had to deal with loss of income, I've had to pay late fees due to payments not coming in on time, I've had to re-arrange personal finances to address this. At the end of the day, I made the decision necessary to make to keep my business alive and growing. While I sympathize with the individuals caught in this mess, my responsibility is not to someone wanting cheap hosting, it's to my own business, my customers, and ensuring that I, personally remain in business long enough to give them the best service possible. The fact is that the MIS server payment was due within days after their payment to me was due. Because I sold this to them at my cost, month to month I ended up paying late fees due to their lateness in payment. Because they refused to return my phone calls, or contact me, I did exactly what I had to do to prevent myself sinking further because of this mess, and re-sold the server. When running a small business, sometimes, decisions aren't easy to make. This specific decision wasn't a popular decision, and it most definitely an easy decision, but I'll be damned if I'm going to let clients of a client take me out of business because the client they were paying chose not to pay their bills. While I sympathize with those that have lost data in this, the problem in this case is with MIS, NOT with the business who chose to remain IN business and keep their clients supported.

Posted by brokennb, 10-11-2006, 03:23 PM
Looks like we could all use some unbiased web hosting reviews so that we could choose new hosts. Where would be the best sites for UNBIASED web host reviews?

Posted by BenignVanilla, 10-11-2006, 08:22 PM
I am utterly confused now. I am a Moose customer. My sites are up but slow. Are they shutting down in full, or just losing some of their data centers?

Posted by IE-Robbie, 10-11-2006, 08:49 PM
No offense but it looks like you where an MIS customer, they are not communicating with any customers If you are using a reseller package, you have until the 21st (before the server is gone) No one can say for sure, MIS have not paid for multiple servers

Posted by BenignVanilla, 10-11-2006, 09:07 PM
Making backups tonight, and hoping I can find a new host with what I need before the 21st. *sigh* This totally sucks. Moose was the best when I signed up, just less then a year ago. Sad to see it die like this.

Posted by MrRadic, 10-11-2006, 09:34 PM
Yep, looks like their site has been down for quite some time, I didn't even notice this thread until we had a few customers say they transferred over and need to get setup immediately. I think your best bet would be to hang around and hope they get back online, as all hosting companies once in a while hit a big wall they need to get around -- everyone needs a second chance .

Posted by BenignVanilla, 10-11-2006, 10:48 PM
I agree. They have been good to me up until now, but in the mean time I need to think of my customers, so I need to setup a backup, which is why I purchased some space from you already!

Posted by Websteria, 10-11-2006, 11:51 PM
well, I got 2 CheckOut to refund some of my hosting fees ... they tried contacting MIS and once I told them that I've tried for a week, they just went ahead and refunded. I wonder if they just hold back payments to MIS, if they go after them legally or if they just write off the bad debt ? I'm sure it affects their credit. (if MIS gives a damn!)

Posted by whmcsguru, 10-12-2006, 12:06 AM
2co holds back 2-3 weeks of payments IIRC in a "reserve" to cover these very things. I'm sure you're not the only one that's done this, and I'm sure that they have probably worn through that "reserve" by now. As far as credit, well, think about it a second. Does the name "Allis Antler" sound legit? I can't COUNT the times I've questioned that over the past couple years . Not sying it's not, but it's definitely unusual.

Posted by Websteria, 10-12-2006, 12:19 AM
I'm sure they've burned through their reserve... I am curious if they'll take any further action against MIS... It is definitely unusual. I was down for a week until BeachComer brought the sites back up temporarily, and was down for a total of maybe three days this year ... so I haven't been severely impacted ... but I hope that the MIS company doesn't 'get away' with this type of behaviour! My guess is that MIS was incorporated, that many of the 'officers' of the corporation aren't well known and they'll just start another organization and maybe do this again to some other poor souls...

Posted by Websteria, 10-12-2006, 12:22 AM
sorry -- didn't reply to this earlier. Yes, they're in San francisco, CA. I think I posted this information in an earlier post in this thread. I also posted the link to the attorney general's complaint page.

Posted by Websteria, 10-12-2006, 12:52 AM
Hey gang, I was doing a little searching and found this post by Allis Antler: http://www.webhostingtalk.com/archiv.../t-321455.html of specific interest was this line: You have to read the entire post to get the full impact, but it IS interesting that she was all into customer satisfaction and SLAs and guarantees and that all has gone to hell in a hand-basket in less than a year!

Posted by BenignVanilla, 10-12-2006, 01:14 AM
Looks like Moose just took the dive. I have been making backups all night, trying to get stuff down before they crashed out, but everything just went dark. *sigh*

Posted by blackcat2, 10-12-2006, 03:54 AM
What does the receipt from 2checkout look like? Who does it come from? 2co.com or 2checkout.com or something else? I am trying to find out how I paid in august... I thought it was paypal but nothing there... so I must have paid by card but I can't find any receipt email period...

Posted by Websteria, 10-12-2006, 07:59 AM
I received an e-mail in June ? that they couldn't take Paypal anymore... so I doubt it was paypal. you should have an e-mail from 2co.com, I believe. Once you find your e-mail and the "cart id" then open a ticket with them on their website: 2checkout.com (I think 2co.com will work too. OR, if you want to, you could just contact your credit card company and dispute it that way... but I find it better to at least try with the other end first, as I know a chargeback is not a good thing for the other party. And 2CO is another innocent party in the mix.

Posted by MrRadic, 10-12-2006, 09:11 AM
If you need to dispute payment through 2checkout, the place would be to go to is 2co.com or call the support line they have. They are pretty good people over there!

Posted by blackcat2, 10-12-2006, 10:58 AM
Thanks for all the replies. I did indeed pay through 2checkout and found the receipt. I just called them and gave them the information they needed. They said they would take care of it. I was out about $97.00 based on prorating my payment to take into account the two months I had received and the the ten months I hadn't... I wonder how much of that I will get back from 2CO...

Posted by roberb7, 10-12-2006, 12:42 PM
I sent a complaint to the FBI on Monday. So far, all I've gotten back is an auto-acknowledgement.

Posted by TradeViceroy, 10-12-2006, 06:32 PM
I have cleaned up the thread. Please try to stay on topic. I don't want to see any more bickering between users. Remember, the Rules apply to all forums. Thank you.

Posted by roberb7, 10-13-2006, 11:10 PM
There was interstate commerce involved.

Posted by Websteria, 10-14-2006, 12:21 PM
Yes. If you can find your contracts and show that they broke the contract or some other criminal act. IMHO, I think it is best to just file complaints with Better Business Bureau, Atty General, FBI (if you want to). Then, attempt to get your money back from the payment processor. And if your business was *severely* impacted or you can not get your money back, then civil suit will probably be better. They're usually easier to get a judgement due to the lower standard of proof of preponderance of the evidence... I've just decided to move on, I got my money back and if the Atty General will help me seek some sort of remedy -- I'll try to get damages for downtime for the week I was down.

Posted by anon-e-mouse, 10-14-2006, 08:17 PM
I don't think they saw this as the thread needed cleaning again.

Posted by mikesz, 10-15-2006, 10:09 PM
Linux dude, I have been mostly lurking here watching your posts and you have inspired me to respond to your "explanation." I'd be guessing you did more to torpedo your self than anything anyone here could have done with this post: " When running a small business, sometimes, decisions aren't easy to make. This specific decision wasn't a popular decision, and it most definitely an easy decision, but I'll be damned if I'm going to let clients of a client take me out of business because the client they were paying chose not to pay their bills. While I sympathize with those that have lost data in this, the problem in this case is with MIS, NOT with the business who chose to remain IN business and keep their clients supported." I only hope your existing customers would see this to see how you respond to a crisis and what they can expect from you. You should be ashamed of your self. I feel bad for the people that have yet to deal with you. Thankfully, my account was not on your server and I am very sad for the unfortunate people who were. I extend my sincerest condolences to them for their lost data and hope they can recover something positive from this mess. To you, I hope you get what you deserve sooner than later. I bet you have data backups that you could restore to people if you chose to do so. The people you have affected did nothing to you, MIS did. If you were any kind of a responsible person, you ought to be trying to help these people instead of flushing them for your own selfish motives. "You get when you give" If this post "breaks the forum rules" then I would suggest that ALL of your insidious and cryptic messages ought to be considered more offensive and injurious to all of the former MIS people for whom you have trashed their data and ought to be removed as well. regards, mikesz

Posted by thetimehascome, 10-15-2006, 11:00 PM
So basically, linux-tech should incur more losses than they have already by dealing with the mess MIS left behind? That isn't very sound business sense. As he said, it isn't a popular decision, but that's the nature of business sometimes. Your anger and reproach would be better directed toward MIS for creating this situation. They, like AngelNetworkz, have to have known that they were in trouble, and they did nothing about it. There are scads are cautionary tales to be found on this very forum about the necessity of doing your own backups in order to ensure that if something did happen to a host - termination for nonpayment, hardware failure, earthquakes, a sinkhole swallowing the DC - you'd be able to move elsewhere easily and without much data loss. Why people continue to ignore the basic facts of data safety and retention is something I will never understand.

Posted by mikesz, 10-16-2006, 02:09 AM
NO, what I am SAYING is DO THE RIGHT THING! I totally understand the backup issue and in fact had backups of my own stuff but I also acknowledge the fact that some people are not as fastidious and knowledgeable as I am. I am ALSO saying that an OPPORTUNITY was presented for Linux Tech to be a hero as was Mark at Beachcomer but he CHOSE not to be and THAT is my problem with him. He CHOSE to add misery to a bad situation instead of doing his best to try to help some people out and maybe acquire some winfall business from it. What MIS knew or had to have known is irrelevant once they got shut down. You better believe that I am seething over that mess but that isn't the same thing as deliberately "jerking" people around, pulling the plug and announcing that the disks have been wiped out to people who most certainly are directly affected by his actions and to spite the MIS people who are Long gone from the scene. Obviously, you didn't have a STAKE in this disaster otherwise you might be and feel a little more compassionate to the people who got screwed over. Seems to me that more that a few of the people posting to the forum are not much more than casual observers inserting their opinons and not directly affected by this ugly situation. My concern and sympathy goes to the people who might not have been able to quickly and easily recover from this mess and the ones who could have been helped and were not. My personal ethics "if you can not help don't hurt" and THAT also governs all my busniess decisions as well. In my opinion, ALL of the posts relative to "I know something you don't know but I can't tell you" were hurtful and unnecessary not to mention unprofessional as hell. Ethics in business is more important than that and ought to drive decisions just as much as and sometimes even more than monetary issues. At the end of the day you still have to look in the mirror and like what you see. regards mikesz regards, mikesz

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