Lunarpages.com down? [Merged]

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Posted by Webini, 03-01-2005, 09:52 AM
This morning, 3/1 I have no access to my site hosted at Lunarpages - webini.com. No IMAP or web access to e-mail as well. Can't even get to Lunarpages.com. This seems to have started around 8AM EST. Anybody have any info on what is going on? Lunarpages 800# for reporting outages? TIA
Posted by MMMedia, 03-01-2005, 09:57 AM
Phone number for LP is 877-586-2772, no one is answering - it goes straight to voicemail (their offices aren't open yet). I have tried to contact the lunarpages login page and was unable to. None of the websites that my clients have on LP are working at this time and haven't since 8 am EST. Edit: Perhaps it is the horrible weather in California that is causing this. Last edited by MMMedia; 03-01-2005 at 10:00 AM.
Posted by Webini, 03-01-2005, 10:02 AM
Thanks for #. It is somewhat comforting that it is not just my site. Looks like their DNS is down too. A trace to my site goes no where.
Posted by mjsong742, 03-01-2005, 10:39 AM
Anybody having site hosted with Lunarpages? My site is down, as well as the lunarpages site itself. check out www_dot_lunarpages_dot_com
Posted by minotaur, 03-01-2005, 10:41 AM
Looks like it's been down for about two hours now with no information. Anyone manage to get an idea what's wrong, when it'sll be resolved or if they even know about it?
Posted by Cheesefood, 03-01-2005, 10:41 AM
I'm having the same problem. Their site, my site, your site and Add2Net's site (a parent/sister company of LP) are all down.
Posted by Lubby, 03-01-2005, 10:41 AM
It's down from where I am. Did you get an email about maintainence or anything occuring today?
Posted by David, 03-01-2005, 10:43 AM
Not loading here. "It's dead Jim"
Posted by mickmel, 03-01-2005, 10:43 AM
Sorry, can't tell you the problem. Just chiming in as another LunarPages user that doesn't know what's going on...
Posted by Wejay, 03-01-2005, 10:45 AM
My site and email is down too. Called The no and guess they didn't care to post a recording in their phone (877-Lunar). This is absurd ! wej.
Posted by destry, 03-01-2005, 10:46 AM
I don't have access to anything, and of course none of my client's sites (on LP) are working either. What did they do, pull the plug and run?
Posted by Cheesefood, 03-01-2005, 10:47 AM
It probably happened at some point when it was too late to change their voice recording. I hope the storms didn't wash them into the ocean!
Posted by MMMedia, 03-01-2005, 10:47 AM
It is only approx 7am where they are located but I do know they have people working 24/7. They have to know what is going on.. I just think they have no way of getting any information out about it. From what I could gather they use the MZIMA network (I am not sure though, I rember somthing about them having their own datacenter or something to affect so that is why I am unsure.) the MZIMA network pages seems to load. http://www.mzima.net
Posted by kylemcpeck, 03-01-2005, 10:52 AM
They open in a few minutes. I can't wait to find out what is going on. I've got all my sites down and am getting calls from my advertisers.
Posted by destry, 03-01-2005, 10:54 AM
If anybody here's anything, please shout about it here.
Posted by shez, 03-01-2005, 10:55 AM
Same here i am in the Uk and cannot access my sites...
Posted by Cheesefood, 03-01-2005, 10:55 AM
I'm willing to bet their phone lines will be jammed. They're probably getting hundreds of calls right now as-is. Obviously something major had to have happened for their entire network to go down without warning.
Posted by MMMedia, 03-01-2005, 11:00 AM
The mods may want to merge this thread with this thread: http://www.webhostingtalk.com/showth...hreadid=380169 No use in having two threads going on the same subject.
Posted by bljohnson, 03-01-2005, 11:00 AM
I'm also down - my site, my email, their official site, along with the forums www_dot_lunarforums_dot_com.
Posted by msouthern, 03-01-2005, 11:10 AM
My site is down as well I've tried calling, and as Cheesefood said the lines are indeed jammed. I did get through just now, but there's no one there to take calls. I bet they won't be taking any calls today... why bother dealing with possibly irate people when they could be fixing the problem? They are a great company and I'm sure *fingers crossed* that they will have things up and running again in a matter of hours. Well... I'm telling myself and my clients that
Posted by flyjetta3, 03-01-2005, 11:11 AM
Hi all, I have two sites hosted with Lunarpages and both disappeared earlier this morning. I did notice something strange with a traceroute to Lunarpages, though. It looks like screwed up routing tables on the way to LP may be causing a problem (if not _the_ problem). Is anyone else seeing this? Cheers, Dave Traceroute from NH (notice the hand-offs at mzima.net):
Posted by David, 03-01-2005, 11:13 AM
flyjetta, quite interesting.
Posted by msouthern, 03-01-2005, 11:17 AM
I was joking with a client that the janitor pulled the main plug out of the socket to do the vacuuming Tech support at Lunarpages is not available and you are sent directly to their voice mail. So rather than jam up the lines, maybe it would be a good idea to wait and see what sort of news comes down the pipe. I'm sure they'll get someone from Lunarpages to spread some news eventually...
Posted by ekusteve, 03-01-2005, 11:18 AM
My sites are down as well...bad timing for me. I have 70 students in my online classroom that I need to contact about class tonight since it's snowing like heck here. Hope this is back up before long...not good! Steve
Posted by Cheesefood, 03-01-2005, 11:18 AM
E-mail them. I'm sure they'll send out a blast once it's resolved. LP is a good company and has never been stingy with the communications. Excrement happens, and when you're a small company you can either dedicate resources to talking about the problem or fixing it. If they sent out an e-mail now, they'd get deluged by thousands of irate customers with all sorts of crazy lawsuit threats. It's better to wait until its fixed to tackle damage control. In the mean time, if anyone receives anything, please post. Otherwise, take it easy on their phones. They have a network to worry about which includes their profit center as well as the profits center of hundreds of other people. No use in killing their phone network.
Posted by msouthern, 03-01-2005, 11:21 AM
*nod* Not to mention that every call that DOES get through, costs them more money! I'll be watching this thread through the day to see what sort of news comes through. Good luck, everyone! *fingers AND toes crossed!*
Posted by David, 03-01-2005, 11:21 AM
Cheesefood, lolsuit threats are the best.
Posted by Cheesefood, 03-01-2005, 11:22 AM
They are "HILLERIOUS".
Posted by MMMedia, 03-01-2005, 11:28 AM
Up and running again.
Posted by ekusteve, 03-01-2005, 11:29 AM
I'm back online Yea.........
Posted by kylemcpeck, 03-01-2005, 11:29 AM
I'm up too!
Posted by MMMedia, 03-01-2005, 11:30 AM
Up and running again.
Posted by msouthern, 03-01-2005, 11:32 AM
WOOHOO!
Posted by destry, 03-01-2005, 11:39 AM
Sure enough. Now I'll go and check all backups in paranoid fashion.
Posted by Cheesefood, 03-01-2005, 11:40 AM
It's all good.
Posted by Webini, 03-01-2005, 11:41 AM
All set here. Perhaps someone from LP will chime in with an explanation?
Posted by Cheesefood, 03-01-2005, 11:44 AM
They do openly admit to an average of 6 hours of downtime per year. It's in the EULA and we all know of it. If they choose not to give a detailed explanation, they can say that it's part of that allotted downtime.
Posted by Purr3D, 03-01-2005, 12:04 PM
This is the reply to the email I sent them not more than an hour ago:
Posted by Kathleen|LP, 03-02-2005, 03:22 PM
Lunarpages was down due to an issue with a switch at the datacenter. This was corrected as quickly as possible. Unfortunately, there was significant downtime. Because the entire site was down, there was no way to update users on our website which is the typical way we post network status. The extreme amount of calls flooded our phone system causing the busy signal. We have never had a busy signal with the number of incoming lines we have for typical support. Because of this, we are about to implement a separate phone number for system status updates. We apologize for any inconvenience this may have caused our users. This was an isolated incident and steps have been taken to ensure it does not occur again.
Posted by Cheesefood, 03-02-2005, 03:29 PM
Kath... Thanks for the update. Very nice of you to hop on and give us some closure on the subject. You guys did a good job of addressing the issue to the community as soon as you possibly could. These things happen, so thank you for keeping us in the know.
Posted by BarbOrdell, 03-03-2005, 12:51 AM
I'm sure everyone got this by now, but here's LP's message... The thought of trying to reach anyone, even a recording, on a single phone line smacks of drug use on the part of anyone who thinks it would be anything but further frustration. For the same price I'm paying for my LP, they could sign up with any of a number of competitors for a simple webpage with stats of the network. Heck, even I could think of better options than a recorded phoneline...how primitive. ----- Original Message ----- From: To: Sent: Wednesday, March 02, 2005 7:39 PM Subject: Lunarpages Network Update Hello, Yesterday morning, March 1, 2005, the Lunarpages' network was down due to an issue with a switch at the datacenter. Unfortunately, this affected all websites including the lunarpages.com website and lunarforums.com website. This evening at approximately 9:00 pm PST, we will have a very brief entire network outage as we finalize the corrections to the hardware issue that occurred and make improvements to the existing structure. We anticipate the disruption lasting no more than three minutes. During this time, all sites will be unavailable including lunarpages.com and lunarforums.com. We apologize for the short notice however, it is necessary to ensure the continued stability of the network. On March 1, 2005 our typical means of notifying customers of disruptions was unavailable to us. Thanks to several great recommendations from customers, we have implemented a new network status phone line. This can be reached 24/7/365 with an up to date network status message. The number for this is 562-697-8106. No messages will be received on this line but it will be updated for any issue lasting over ten minutes or any issue affecting the entire network. Thank you to all the customers who recommended this. We love your feedback and take it seriously. Thank you for your patience during this time and we will work as quickly as possible to minimize any disruption. Please email support@lunarpages.com with any concerns or comments. Thank you, Lunarpages Management
Posted by Cheesefood, 03-03-2005, 10:25 AM
What are you looking to be told? If your page is down and their page is down, do you really need the reassurance of a person to tell you "Yes, our site is having a problem"? They aren't Microsoft. They don't have high-volume call centers in India. They can't afford it and don't need to have people on the phone to reassure users that things aren't working and that they are addressing the issue. Like I stated before, if their network is down it hinders THEIR ability to make money too, so they have a vested interest in getting things up and running ASAP. Think about it in personal terms. If you know its dinner time and you're hungry, who is it helping if each member of your family keeps coming up to you and saying "Is dinner ready"? Would you rather stop what you're doing and give them a status update on the gravy or tell them to leave you alone and let them know you'll have it finished ASAP. LP never claimed to be a 100% uptime host. They state openly that there will be occasional down-time. They don't want to lose your business, but they can't offer a 100% uptime guarantee AND remain in their price-bracket. So just be thankful that they identified a weakness in their system (their ability to communicate during a crisis) and addressed it (with a status line). If you can't get through to the status line, that's a pretty good indicator that your site isn't the only one experiencing problems. If you need further reassurance, put up a post in this or any other forum. If you still need further reasurance, seek psychiatric help.
Posted by JenniH, 03-03-2005, 02:34 PM
I suspect you are missing the point Cheesefood. A remote status page could quickly be updated with details of the situation, an ETA, etc. Surely that is FAR better than a single phone line which would be swamped, and effectively useless, during a major outage like this.
Posted by bljohnson, 03-03-2005, 02:59 PM
Problem with this idea is that the outage not only affected customer pages but lunarpages.com and lunarforums.com. They whole shebang went in the toilet for 2.5 hours. I had this happen with a previous hosting provider.. difference was, they never came back
Posted by BarbOrdell, 03-03-2005, 07:20 PM
JenniH got it right. I'm smart enough to know that my site is down and really knew something hit the fan when LP's site was also down. Having a simple website SEPARATE from LP's servers mirror their status would still be up if their entire network went down again. I don't need some one to tell me the obvious, I need some one to give me details and ETC's. Like bljohnson's situation, my last provider went down and as far as I know, never came back and never said a word until I was well established with LP. Had he given me some indication on when the server would be back up... I might have waited it out. But I've been quite pleased with LP so far. They went down, but it was short and they fully explained things afterwords... I just want the explaination real time....
Posted by MMMedia, 03-03-2005, 08:22 PM
Why would they not just add to the recording they already have on their toll free line? Why make it a toll call to find out why their service isn't working correctly?
Posted by bljohnson, 03-03-2005, 10:15 PM
On their forums they mentioned that their phones are all tied through their internet connection which is why there was a busy signal. Here's a quote from Kathleen on the forums:
Posted by MMMedia, 03-04-2005, 03:15 AM
I called during the down time.. and got a message stating their office hours and was given the option to leave a message. I decided to email support@lunarrpages at that time. I emailed them at 9:39 AM. My friend that hosts with them called and left a message shortly before I called ( I was on the line with her, she was using her second line). That is just my experience. Perhaps the circuit got overloaded with the messages because there was no message telling people what was going on. To say that there was no phone and it was busy is an untrue statement. Perhaps at some point they just took it off the hook? Who knows. It isn't as if ( in my experiece) LP is honest with their answers. From my experience they make everything comeout sounding good on their side, bad on client side, and most problems do not originate with them, but with other parties. That is my experience.. Others may have different experiences. I would also like to add, that doesn't that just sound a wee bit convenient? The toll free line is connected to their internet connectivity. Seems that wouldn't make sense to me. Your toll free line for support, doesn't work if LP isn't working? Shouldn't they then advertise that their support phone number won't work when their service doesn't work? Perhaps this would be a good poll in the main forum.. Does this sound right? Our toll free customer support phone number, won't work when our network is having a problem? But now you can call a toll number to get network status updates. Spend more money on us.. even if we are not providing.. we'll get back to you later on making it right.. or at least sound right. Someone obviously dropped the ball when thinking that one out. Last edited by MMMedia; 03-04-2005 at 03:29 AM.
Posted by =-D, 04-08-2006, 12:08 AM
Hi Guys, is it me or is http://lunarpages.com down? I checked in 3 different locations. All indicate down! Hope to hear from you guys.
Posted by Ryan Smith, 04-08-2006, 12:09 AM
Yes, they are down.
Posted by Plutomic-Andrew, 04-08-2006, 12:17 AM
Yes it is true they are down
Posted by =-D, 04-08-2006, 12:22 AM
Talk about a large hosting company being owned so hard!! Been over 30 minutes now.. This is the worst ever downtime i've had with them which also has affected their own homepage! You'd think you'd have a failover website or a load balanced with multiple fail overs for your main web hosting business site when your very large as not to loose face... Perhaps they do but the whole thing is down =D LOL ... I guess if their main website is down no help tickets can come in. LOL. so bad. Does anyone know why this down time?
Posted by Ryan Smith, 04-08-2006, 12:26 AM
Looks like there back up.
Posted by =-D, 04-08-2006, 12:27 AM
I guess they are... gees louise... talk about holding your breath! 40 minutes of down time.
Posted by cedced, 04-08-2006, 12:31 AM
check by http://www.siteuptime.com
Posted by Stephanie-R, 04-08-2006, 08:18 AM
If you had read the lunarpages forum today and indeed were a customer, you would know that the servers are moving to a larger cage. there were around 100 servers moved today, including the one that hosts lunarpages.com. Please forgive what is a very short downtime whilst the server is unplugged, moved and setup again in it's new rack.
Posted by Stephanie-R, 04-08-2006, 08:49 AM
Interesting!
Posted by Stephanie-R, 04-08-2006, 08:51 AM
04:08 AM "Hi Guys, is it me or is http://lunarpages.com down?" 04:26 AM "Looks like there back up" 04:27 AM "I guess they are... gees louise... talk about holding your breath 40 minutes of down time." I would suggest you do the math? something not right there? I make that 19 minutes downtime.
Posted by =-D, 04-08-2006, 11:07 AM
I actually am not connected to webhosting talk and express all my feelings directly into the forums 24/7, so there was a delay before i decided to write to the forum ((insert sarcasm here)). I had patience and faith in lunar pages to bring the site and server back up (yes indeed i am a customer, however i do not receive the emails about server status, that colleague did not inform me which lead me to this situation).
Posted by coight, 04-08-2006, 09:38 PM
Heh based on your theory the person came here the minute it was down. I'd suggest you rethink your theory
Posted by darkside50420, 04-12-2006, 07:46 AM
hmm is it me or has lunarpages been having trouble in the night..everynight... 7 days and 7 nights all 7 nights its either 600+ ping or complete downtime.. anyone got any clues? i know about the new data center relocation but this was what week or two ago?
Posted by stapel, 04-24-2006, 02:10 PM
I've got some clients with Lunarpages, and I can't raise any response there, either through SMTP, HTTP, or FTP. Pinging returns a "cannot resolve hostname" error. It's like they fell off the face of the earth. I can't raise their forums, either. I'm in Arizona, by the way. Thank you. Eliz.
Posted by virtuamike, 04-24-2006, 02:15 PM
My site's down. Anyone else having issues? Tracing route to blindmike.com [216.193.254.73] over a maximum of 30 hops: 1 <1 ms 1 ms <1 ms 192.168.1.1 2 10 ms 9 ms 34 ms 10.220.128.1 3 11 ms 18 ms 30 ms 172.29.120.2 4 14 ms 17 ms 21 ms 68.189.21.33 5 16 ms 16 ms 20 ms svl-edge-16.inet.qwest.net [65.115.64.77] 6 18 ms 14 ms 20 ms svl-core-02.inet.qwest.net [205.171.14.169] 7 22 ms 16 ms 47 ms svx-core-01.inet.qwest.net [67.14.1.62] 8 33 ms 17 ms 29 ms sjp-brdr-01.inet.qwest.net [205.171.214.134] 9 27 ms 44 ms 19 ms so-2-0-0.edge1.SanJose1.Level3.net [209.245.146.229] 10 19 ms 23 ms 23 ms so-1-2-0.bbr1.SanJose1.Level3.net [209.244.3.137] 11 38 ms 38 ms 28 ms as-1-0.bbr1.LosAngeles1.Level3.net [209.247.9.113] 12 27 ms 31 ms 25 ms ae-11-55.car1.LosAngeles1.Level3.net [4.68.102.140] 13 * * * Request timed out.
Posted by bljohnson, 04-24-2006, 02:16 PM
It's not just you. I can't get to any of their sites including my own. EDIT: And not to scare anyone, but this happened with a provider I used a few years ago. Their support started seriously slacking and being unresponsive to out-of-the-ordinary problems, then a few weeks later they disappeared, site and all. I've been having some issues with their support (my site has been down for 2+ weeks after moving to their Alcor server). Now this, I'm a bit worried.
Posted by sirius, 04-24-2006, 02:18 PM
Their site is down for me as well. Sirius
Posted by bwb, 04-24-2006, 02:18 PM
Yep looks like network problems...
Posted by Webini, 04-24-2006, 02:20 PM
My sites are down, lunarpages.com is down, and lunarforums.com is down. And helpfully the toll-free number rings busy constantly. Lovely.
Posted by superflit, 04-24-2006, 02:22 PM
You all know I am a big fan of lunarpages. But I didnt receive an email telling what really happened and my site is down.. This really piss me off..
Posted by destroyer_ak, 04-24-2006, 02:23 PM
All of my sites that I have hosted with them are down right now. Their website is currently down, and I can't get them on the phone because all circuits are busy. Does anybody know what could be going on?
Posted by jenseng, 04-24-2006, 02:23 PM
By my count it's been down a half hour already. I imagine it's probably related to their planned datacenter upgrades, but this is just ridiculous. I've got two sites hosted there and have been putting up with their crappy service for entirely too long. Signing up for a linode server right now... Last edited by jenseng; 04-24-2006 at 02:24 PM. Reason: typo
Posted by goo_mason, 04-24-2006, 02:25 PM
I'm in the UK and tried to get into my site over 30 minutes ago, only to find it's down. I called the UK toll-free Helpdesk number and it's dead as a doornail, which worries me immensely. I get a bad feeling when I get dead phonelines (last one was when my dentist did a runner and left me with a mouth like a battlezone and no dentist...) I know they were doing server moves, but that was weks ago and I didn't notice any problems then.
Posted by goo_mason, 04-24-2006, 02:27 PM
I hope they're not a crap company - I'm fed up with signing up to hosts who, despite rave reviews, turn out to be a nightmare. When they come back up (if they ever do) I'm backing everything up locally just in case I need to move elsewhere.
Posted by bljohnson, 04-24-2006, 02:30 PM
My personal site has been down since they moved my account to the Alcor server on April 3rd (email has been fine so I haven't been jumping down their throat). All I've been getting from them is the runaround. I wont post the whole story here since it doesnt fit with the content of this thread. But needless to say I've been very unsatisfied with their support since my move early this month. Now this. I think this may have pushed me over the edge.
Posted by destroyer_ak, 04-24-2006, 02:34 PM
I finally got through on the phone and received a message stating that the system administrators are working on the problem.
Posted by Shadowell, 04-24-2006, 02:35 PM
Down as well, calling the support number now gets a message that they're having networking difficulties, they're all working on it, then it hangs up. Nice... And no, I don't expect the admins to get on the phone with me rather than fixing the problem, but you'd think they'd have other people working there, like maybe a secretary, etc... Last edited by Shadowell; 04-24-2006 at 02:43 PM.
Posted by jenseng, 04-24-2006, 02:36 PM
I've hosted some web sites with them for about 3 years now, mainly because of the low price and the fact that these sites are simple static webpages, so I didn't need anything too fancy. Everything was fine for the first two years, but their reliability and uptime seems to have gone downhill since then. I'm kicking myself for not moving off sooner.
Posted by Adelante, 04-24-2006, 02:36 PM
So what you are actually asking, is for them to stop trying to sort out the problem, so they can send you an email on their network which is down, to let you know that their network is down? This issue doesn't look LP related, it's far to wide spread, it looks like a networking issue, outside the LP network, the reason you can't resolve and sites is because no DNS requests are able to access the DNS servers inside the network. Dave
Posted by bljohnson, 04-24-2006, 02:40 PM
OK, for one, if requests aren't able to access the DNS servers INSIDE the network, then it's a LP issue. Second, a similar issue happened a year or so ago when some major network outage occurred and LP along with other providers all went down and these boards lit up with posts from people from all kinds of different providers. As of right now, I don't see any complaints about other providers being down.
Posted by Isolde, 04-24-2006, 02:44 PM
Lunarpages is down for me too. Great example after only being with them for less than a week.
Posted by Webini, 04-24-2006, 02:45 PM
I keep getting a busy signal. What number are you calling?
Posted by Adelante, 04-24-2006, 02:45 PM
yes ofcourse it's an LP issue, but it might not be related to LP directly, they piggy back off a network provider (miz, so the problem could be on the network providers side, where they have to wait for the network provider to sort out the problem, and i promise you now, they are more than likely screaming blue murder to them as i type this. This is the nature of the internet, nothing is ever 100%, networks and computers are always going to break from time to time.
Posted by superflit, 04-24-2006, 02:46 PM
Yes, they must have a "foreign" server, for this reasons.. Look this thread, is growing forever. It doenst cost so much have a isolated server in another network just to say: "hello dear customer, we are now having a lot of trouble, but We are working out, and when everything goes fine we will send another email.." Loook this is a VERY ADVANCED technology.... So now this thread will start growing forever.. I am not talking that the lunar thecnicians are not good or that they are not working on the problem. But communication is everything... And just to confirm my theory please read the thread: "Confused! Need to purchase a good hosting badly"
Posted by bljohnson, 04-24-2006, 02:47 PM
Well, I hope you're right and it gets resolved. It doesn't tick me off that bad, because, well, my site has been down for almost 3 weeks, what's another day?
Posted by Shadowell, 04-24-2006, 02:49 PM
877-586-2772
Posted by jenseng, 04-24-2006, 02:49 PM
I'm pretty sure it's an LP issue... Their DNS servers (e.g. ns1.lunarpages.com) are located at their datacenter. I can't find any problems with other providers or sites. For example, doing a traceroute on ns1.lunarpages.com from my location looks good up all the way up through three savvis.net servers in Los Angeles, after which it times out -- I'm guessing the next hop would be LP's edge router.
Posted by Sasoriza, 04-24-2006, 02:51 PM
Like the subject line says... I was just doing a little site work when suddenly nothing would come up. Lunarpages itself is down again. Anyone have any info on this? The only thing I could think of was pursuant to the email notification for customers dated 4/6: Would appreciate if someone lets me know something I don't. Thanks.
Posted by Adelante, 04-24-2006, 02:55 PM
actually looks like they have been delinked from trusted.
Posted by bljohnson, 04-24-2006, 02:56 PM
I'm not familiar with trusted, but that definitely doesn't sound positive.
Posted by bljohnson, 04-24-2006, 03:01 PM
I don't think that email from 4/6 has anything to do with todays downtime but I could be wrong. And who said they were back up? They're still down as far as I can tell. EDIT: You know, I should actually read the dates on the posts! Sorry, this thread was originally posted on the 8th.
Posted by stevecrozz, 04-24-2006, 03:01 PM
Its really unbelievable but they are completely down, the lines are busy, both my hosted pages are down, their forums are down. I have clients calling me with their pages down. What happened!! They certainly aren't moving their servers at noon are they?? I'm very upset right now if you can't tell. Anyone know what's going on?
Posted by virtuamike, 04-24-2006, 03:02 PM
The communication could've been better. I didn't get an email on today's move (only the move earlier in the month). I couldn't check the forums since they were down. And it didn't sound like anyone that called in got a clear answer. *edit* Woops, I can't read either.
Posted by PixelManual, 04-24-2006, 03:03 PM
If you take a look in the "providers and Network Outages and Updates" there are two other threads in there about Lunar pages. One of them states that they are moving all their servers to a new cage. http://www.webhostingtalk.com/showthread.php?t=502861
Posted by Adelante, 04-24-2006, 03:03 PM
basically u delink ur network from your main peering points with other networks, most companies do this if they come under heavy DDOS attacks, because it stops the traffic at the source (basically since the routers "can't find" a route to the network, the traffic basically just dies) But sometimes peering point routers can go down, and when they do you tend to get the same effect as this. for example: ------- texas ~ # tcptraceroute 209.200.229.4 Tracing the path to 209.200.229.4 on TCP port 80 (http), 30 hops max 1 69.20.125.194 0.657 ms 0.671 ms 0.609 ms 2 core1-6.iad1.rackspace.com (69.20.2.22) 0.636 ms 0.857 ms 0.528 ms 3 vlan901.edge2.iad1.rackspace.com (69.20.1.2) 0.604 ms 0.417 ms 0.427 ms 4 hrndva1wcx1-gige5-0-1.wcg.net (64.200.88.49) 0.496 ms !H * 0.499 ms !H texas ~ # --------- you see how the traffic is dieing long before it gets anywhere near the LP network. basically this last router doesn't even know what the next hop in the chain is, let alone try and connect to it.
Posted by stevecrozz, 04-24-2006, 03:04 PM
"They're still down as far as I can tell." That was referring to an episode that happened weeks ago. If this is really a server move, then shouldn't they be doing this sometime between midnight and 3am eastern time?
Posted by virtuamike, 04-24-2006, 03:04 PM
They say what they're working on?
Posted by steven-v, 04-24-2006, 03:05 PM
They are down from San Francisco, even we in same state: Quick check for: lunarpages.com (http) Date City Country Time (s) Result April 24, 2006 12:04:53 San Francisco United States Failed
Posted by bljohnson, 04-24-2006, 03:06 PM
Make sure you check the dates on those posts
Posted by virtuamike, 04-24-2006, 03:07 PM
That's from earlier in the month. I don't think this one has anything to do with it.
Posted by stevecrozz, 04-24-2006, 03:08 PM
oh man, ive got people breathing down my throat at this point. if this doesn't get fixed like right now i may lose a client or two over this.
Posted by bljohnson, 04-24-2006, 03:09 PM
Well they've had some problems with DDOS in the past right?. If this is the case, again, I wonder WHY they keep being targeted?
Posted by Adelante, 04-24-2006, 03:12 PM
well, i dont think this is a DDOS attack, i just think a peering router has gone, why they don't have a failover is not for me to answer, and besides their new force10 backbone should be able to withstand a DDOS attack which is over 10Gbit/sec
Posted by destroyer_ak, 04-24-2006, 03:13 PM
They didn't say what they were working on particularly, just general technical issues.
Posted by Groovymarlin, 04-24-2006, 03:14 PM
Didn't this happen last year once too? All their hosted sites went down, their main page was down, their forums were down, and nobody could get through to find out what was going on. There was the usual speculation that recent dodgy customer service signaled the end of LunarPages. Then they finally restored service and promised to put an automated message on their 800 number when something like this happened in the future. As far as the datacenter move, yes, they were supposed to move all their servers over the course of a few weeks. Hard to believe they'd do that in the middle of the day though. Here's an excerpt from the email I got: As you can see, they promised to do the move after hours, anticipated short (30 minutes?) downtimes, and expected their forums to remain available throughout. So whatever this current downtime is, I assume it's a glitch and not part of the planned move, just by virtue of the fact that their forums/main page are NOT available at this time. Of course, any information from someone in the know would be welcomed. There have to be Lunarpages reps who read these forums...how about an update guys?
Posted by destroyer_ak, 04-24-2006, 03:16 PM
Luckily for me, it doesn't look like my clients have really noticed yet, but they will eventually. I'm not looking forward to those conversations. It's bad enough trying to explain to people in-house what's going on, much less clients.
Posted by david949, 04-24-2006, 03:22 PM
I don't believe this is routine maintenance. You would have to be a complete moron to move a server during normal business hours unless it was an emergency. Or am I being harsh?
Posted by bljohnson, 04-24-2006, 03:24 PM
I think that's when a number of other providers also went down due to some serious network failure. But I could be wrong. I just remember there was some serious downtime and their phones didn't respond because they were VOIP or something. Hehe, their network is down, no WHT for them!
Posted by Adelante, 04-24-2006, 03:26 PM
i wonder how many people are also trying to email them and wondering why their email's arent going through...
Posted by Groovymarlin, 04-24-2006, 03:26 PM
LOL, good point!
Posted by bljohnson, 04-24-2006, 03:28 PM
Yeah, and I was actually thinking of getting a dedicated server from them a few weeks ago (before having problems with my own personal site). No way in hell that's happening now.
Posted by archerman, 04-24-2006, 03:29 PM
That is from April 8 - this has nothing to do with todays issue - or at least it shouldn't I'm in the same boat I just signed TWO new clients within the past week - lucky for me they have yet to call - I'm a freelance - so I am the in-house and this sucks - I hope this is up soon - I don't think that this was scheduled though. Also I should have checked before but is this the place where we should go to get info in the event that Lunarpages goes down? I just googled it and found this - cross your fingers and hope they get his squared away soon. Do anyone have a back up plan when something like this happens? I'm going to have to see what I can do as a back-up when something like this happens - wheres my programmer lol.
Posted by jenseng, 04-24-2006, 03:30 PM
Man, it's been down over an hour and a half now. I went to lunch hoping they'd have it fixed by the time I got back, but no luck. >:[
Posted by bljohnson, 04-24-2006, 03:30 PM
I came here before doing anything. I guess the tech that was going to work on my site problems today won't be getting around to it. I talked to support on the phone last night and the guy promised to contact a tech guy directly today to work on the problems with my site. Yeah, umm, it aint happening.
Posted by omelton, 04-24-2006, 03:31 PM
I tried calling and didnt get through several times and when I did the answering message cut out half way through. Their company Add2Net which is the corporate name for them is also down and they are not answering their phones at all.
Posted by Ryan Smith, 04-24-2006, 03:31 PM
This should be moved to network outages forums. Could the be on he.net ? They seem to be having issues at the moment.
Posted by stevecrozz, 04-24-2006, 03:33 PM
apparently lunarpages is experiencing network difficulties according to their network status hotline at 562-697-8106. and they have all available technicians working to correct the problem as quickly as possible. Somehow im not feeling very reassured. If your DNS registrar is still available, you can point your A records and MX records to a working backup server. Unfortunately for me, my DNS is registered through lunarpages so I can't go directly to network solutions and change it. Nor do I have a backup server ready to go, I figured that's what I was paying lunarpages for. Don't they have backup servers? Last edited by stevecrozz; 04-24-2006 at 03:36 PM.
Posted by archerman, 04-24-2006, 03:33 PM
Just lovely...
Posted by omelton, 04-24-2006, 03:33 PM
What is the worst case scenario, they just shut down their business? What happens in that case, especially if they registered your domain name as well. I own two online companies and one of them has paid advertising, I just dont have the ability to sit around and wait for days. Has this happened before, and how long has it taken to fix?
Posted by bljohnson, 04-24-2006, 03:36 PM
It happened once last year sometime. I forget exactly when, but their network provider had a serious problem that affected more than just LP if I remember correctly. We just had to wait it out. EDIT: As for worst case, yep that's it. That exact thing happened to me 3-4 years ago. My hosting provider at the time just closed up shop without notifying their customers. One day, my site and email went down, their site disappeared, they stopped answering their phones, and I moved to another provider.
Posted by destroyer_ak, 04-24-2006, 03:36 PM
I was able to get through once on the phone, but I only heard a recording saying that they were aware of the problem and had people working to fix it. They did not say what the problem was. Still no phone calls from clients, and the sites have been down for over an hour. I really hope they fix whatever is wrong soon. I'm crossing my fingers. Archerman, I found this site through googling "lunarpages down", but it seems like a nice place to come to talk to other people who are in the same boat. As far as a backup plan; I don't know what to do in situations like this, but if anybody does have a great backup plan they would like to share, please fill us in.
Posted by Groovymarlin, 04-24-2006, 03:37 PM
I doubt their business has been shut down. Last year there was an unexplained, total outage. As I recall, it lasted a few hours. One of the outcomes was that they were going to make sure they put some kind of automated informational message on their phone system for when things like this occur.
Posted by Sasoriza, 04-24-2006, 03:37 PM
Actually, you get San Francisco on ANY site check using SiteUptime.com. Least I do.
Posted by Tina J, 04-24-2006, 03:37 PM
"normal business hours"? Normal for you or someone on the other side of the planet? You are aware that the internet is now a GLOBAL entity, right? --Tina
Posted by omelton, 04-24-2006, 03:37 PM
what do you suppose could be the longest time frame down... hours, days, or weeks?
Posted by destroyer_ak, 04-24-2006, 03:39 PM
I don't believe they will just shut down. They've been around for quite a while, but I never register my domain names with my hosting company for this reason. I may want to move hosts one day, or something may go wrong, and I like to have full control over my domain names. Namecheap and GoDaddy are my persaonal favorites for domain name reigstering.
Posted by Cheesefood, 04-24-2006, 03:39 PM
This is unacceptible. A few months back, they were down for a couple of hours due to a DoS attack. Now they're down again. I was evaluating them to consider moving my company's main site to their servers, but after two strikes, they're out. I can't have my company's business going down on a day Monday in the middle of the day time. What's even worse is that all of their servers are down, even their forum page and home page. Something ain't right there. LunarPages.com
Posted by bljohnson, 04-24-2006, 03:42 PM
Here we go.... http://www.webhostingtalk.com/showthread.php?t=380169
Posted by destroyer_ak, 04-24-2006, 03:43 PM
I would imagine hours, but you never know.
Posted by anettis, 04-24-2006, 03:44 PM
Not only can I not send email through my lunarpages mail server but if someone outside of lunarpages sends me email it seems to get stuck in their Outbox - which may lead them to believe that there is a problem with their mail client - adding more confusion to the mix.
Posted by revivalr, 04-24-2006, 03:45 PM
Hi everyone Oh, this is a pain, isn't it. I've been fooled around by webhosts in the past. I really liked lunarpages - $7/m basic plan suited me absolutely fine. And it's due for renewal in 5 days' time. Do you guys think I should stick with lunarpages, or go to another host -- who won't mess me around (and if so, who)? As I say, I've been really happy with lunarpages, but would be grateful for your advice Thanks
Posted by david949, 04-24-2006, 03:46 PM
*Psh*, right! I mean...I really do hope this whole "Internet" thing catches on but "GLOBAL entity"....c'mon! That's just lunacy! hehe
Posted by wylykyotee, 04-24-2006, 03:50 PM
Where are the network outages forums on wht? Can't get to lunarpage forums since they are down along with all the web sites they host.
Posted by Cheesefood, 04-24-2006, 03:52 PM
I really REALLY wish they'd keep a page on another, off network server so that when something like this happens, someone can drive home and post some updates. Regardless, this is it for me and LP. Bombing out at month-end fo this long and without status updates is unacceptible. I wouldn't care if it were between midnight and 6:00am, but prime-time down hours cost money.
Posted by hazad, 04-24-2006, 03:52 PM
Just wanted to vent my frustration... All this when I have been planning to upgrade my servers with them. Don't they have a 100% uptime guaranty? Are they going to refund my one-time setup fees for dedicated servers? More importantly can anyone recommend some other hosting service, having similar price range but better service?
Posted by archerman, 04-24-2006, 03:52 PM
okay well here is the thing with DNS control- I can point my domains to an different nameserver, BUT since they ae registered through GoDaddy and the fastest I have seen a redirect or a nameserver change is one hour - usually three or more- I have to see if it is worth the effort to change it over - I'm guessing if I had a back-up server running that I wouldn't worry. Man this is something I'm going to have to look into - maybe I can get a cheap $2.00 a month provider and just regulalrly back-up my sites and only use it for a few hours a year (hopefully never) hey just created another service charge - upselling rules lol. Now hopefully after this outage I will still have clients to sell to.
Posted by bljohnson, 04-24-2006, 03:53 PM
Ok I dug through some posts I've been a part of and finally found a solution I was thinking of doing but never actually DID. I have NO idea if this is a good idea, or how reliable they are, but check out http://www.dnsmadeeasy.com/. They have a DNS failover plan that's like $30/year. They monitor your site, if it goes down for some period of time, they'll failover to another provider as backup. So you could get some inexpensive shared hosting plan with someone other than LP, keep backup copies of your site on there, and if your main site with LP ever goes down, it switches to your backup provider.
Posted by Adelante, 04-24-2006, 03:53 PM
well if you ever wanted to know how you bring down over 90 000 websites in 1 shot, just ask lunarpages... (ha, maybe they didnt pay their bandwidth bill)
Posted by virtuamike, 04-24-2006, 03:54 PM
Lately every time lunarpages goes down, I check my buddy's page on mediatemple to see if it's up. And so far so good. I'm due for renewal soon too and I'll probably make the switch.
Posted by -jnu, 04-24-2006, 03:55 PM
it looks like the last major outage on 3-1-05 was solved in about 1.5-2 hours. The thread's first post was at 8:57 am reporting the outage, it was reported back up at 10:28 am. Also i noticed in the thread from the last outage that lunarpages phone system runs through thier internet connection, hence the busy signals. Luckily my clients have noticed yet. Lets hope LP is able to deliver a similar fix time. But , this is a new problem which means the previous outage time tells us nothing other than they do it as fast as they can.
Posted by bljohnson, 04-24-2006, 03:55 PM
Yeah a few weeks ago I was entertaining the thought of getting a dedicated box with LP. Then they moved my account to their Alcor server (per my request for Ruby on Rails support) and my site has been down ever since (April 3rd). So, I decided against it. This only further solidifies that. But all in all, to be honest, I've been with them for a couple years now and other than the issue on March of last year (which was out of their control), my site issues since April 3rd, and now THIS (who knows what's causing it), I've been happy.
Posted by stevecrozz, 04-24-2006, 03:56 PM
come on lunarpages, i still believe in you! don't make me look bad!
Posted by Adelante, 04-24-2006, 03:56 PM
The reason i like LP is because i can have my Gentoo Linux Dedicated server. As for shared hosting, i dont know what they like, i manage my own servers so i very seldomly ever deal with them at all.
Posted by stevecrozz, 04-24-2006, 04:00 PM
I'm back up! I'm heading over to lunarforums for an explanation
Posted by -jnu, 04-24-2006, 04:00 PM
they are back up , so are all my sites.
Posted by archerman, 04-24-2006, 04:00 PM
Great that is something I will look into! But somehow I'm thinking that having 10 subdomains may get in the way here. Excellent idea though and I will now have something to research.
Posted by destroyer_ak, 04-24-2006, 04:01 PM
Back up!!!
Posted by jenseng, 04-24-2006, 04:02 PM
Two hours later it's finally back up... If you haven't switched hosting providers, now would be a good time
Posted by bljohnson, 04-24-2006, 04:02 PM
Yay! Yep my email just went "bing" and downloaded email. That's good.
Posted by Kimya, 04-24-2006, 04:04 PM
I run into this site by googling "lunarpages down" too. I own a few personal websites with them, so I thankfully don't have to worry about losing clients, but I share your frustration and am considering moving to a different hosting company.
Posted by Captain Kidd, 04-24-2006, 04:04 PM
I found out by receiving an email from one our Board of Directors inquiring if and how long the site had been down. Nice Then, just to make sure nothing funny was going on with the account (although I had noticed that the forums and LPs home page were also down), I checked my off-LP email address. It was down. Heh, I too found this site by googling "lunarpages down". Fortunately, we're not a web only business, just information regarding who/what we are (a museum) and other stuff. But, we signed up in December 2005 and this is the third time Ive been asked by one of our staff on "whats wrong with the website." It seems like once a month a DOS or "network issue" messes with our availability. Its not too big of an issue, 30 mins here, an hour there, due to the nature of our business but it makes me wonder. Being relatively new to the webmastering side of the fence, am I now just hypersensitive to how often a hosts availability falls in and out or is this signs of a bigger issue?
Posted by Bunicula2001, 04-24-2006, 04:06 PM
So... this sort of thing happens often with Lunarpages? I thought I did good research when I chose them as a server. I've only been with them about 3 weeks now.
Posted by Kimya, 04-24-2006, 04:06 PM
Hey! That's right, their site is back up, and mine is too. My email still does not work, but hopefully it will be in a few minutes.
Posted by archerman, 04-24-2006, 04:06 PM
SWEET- what nearly 2 hours of down time and no calls from my clients... not too bad - sucks though becasue I had two customers call - which means there were probably more potential customers who didn't call and just moved on... that sucks. Anyway it is go time on this back-up plan - got to get my contingency plan in motion. Also I don't think Lunarpages is bad because of this - I switched from bizhosting not only were they more expensive but they have a lot of downtime... so I'm sticking with lunarpages and just need to get me a back-up plan - don't be fooled you will never find a host that will be 100% of the time - things happen. Bookmarked this board and hope to never return due to a problem.
Posted by haldous2, 04-24-2006, 04:08 PM
Yeah, my site has been down since around 9 a.m. Pacific time.. that's 4 hours of downtime as of right now... I agree that the message from the 6th doesn't apply here. They were supposed to do the upgrade on the weekend.. with a max of 30 minutes downtime.. i can't even get to their homepage lunarpages.com.. perhaps they are having other issues.. like a complete loss of power or their data lines.. yikes! did a quick Google search and found this forum.. nothing else.. dammit! - I was just checking out ipowerweb (again).. they offer the same shared hosting at 7.95, but they don't offer static ip's on shared accounts or the use of the exec function in PhP which I really need.. The best thing they could offer was a VPS hosting package at 26.95 a month.. not too bad.. and with VPS you get a static IP and full server control like lunarpages.. hmm, decisions, decisions..
Posted by bljohnson, 04-24-2006, 04:10 PM
It happened March of last year also. Check their forums. As of now no official response.
Posted by -jnu, 04-24-2006, 04:13 PM
Lunarforums thread about outage: lunarforums.com/forum/index.php?topic=32354.0 i cant yet link with a new account
Posted by Groovymarlin, 04-24-2006, 04:15 PM
Well my plan is up in June, looks like it's time to search for another host. I like the low price but as my friend just said, "if you don't mind service this bad there's always cheaper."
Posted by bljohnson, 04-24-2006, 04:16 PM
http://www.lunarforums.com/forum/ind...?topic=32354.0 But I'm sure they'll post a sticky soon.
Posted by Adelante, 04-24-2006, 04:17 PM
no no, this looks like a power issue, since my server has now only been up 2 hours... i think they had a power outage or some sort.
Posted by Isolde, 04-24-2006, 04:20 PM
I really don't know what to think... I signed up with Lunarpages because of rave reviews all over the place - including this forum, and within a week its down for over three hours? I don't think my website/business can afford to have this every year .
Posted by bljohnson, 04-24-2006, 04:20 PM
They don't have a deisel powered backup generator or anything?
Posted by ScottyS, 04-24-2006, 04:31 PM
Mines back.....that was a little too long....
Posted by stapel, 04-24-2006, 04:36 PM
Their network appears to have been down for two to three hours, but is now coming back up, though users report spotty service (one client's server still doesn't respond) and the forum is very sluggish (fifteen to thirty seconds for a page to load). The official response at this time seems to be "we'll get back to you." *sigh* Eliz.
Posted by 3-bPhoto.com, 04-24-2006, 04:37 PM
It's funny I've been reading about LP all day because I am considering their service. I figured now was a good time to ask you people what you really think over all, because all I know is my current host, hostdepartment.com is so bad I've actually started trying to find out where the owner lives...but that's a different story. So how is LP over all (now that the staff is too busy to post fake opinions about themself, haha)?
Posted by bljohnson, 04-24-2006, 04:40 PM
Yeah, I want to at least get an idea what happened. I think it had to do with more than just the network since they said they had to bring their servers "back up" meaning they physicially went down, not just the network (unless the problem required a reboot).
Posted by bljohnson, 04-24-2006, 04:43 PM
Haha, is it just me or did they go down again?
Posted by revivalr, 04-24-2006, 04:44 PM
My site is down again. Was up for about an hour. Now it's kaput again...
Posted by stevecrozz, 04-24-2006, 04:44 PM
Is lunarpages down again? Do I need to mention how embarassing it is to have someone call me about their service being down after I already told them their service was back up? EDIT: im getting heartburn Last edited by stevecrozz; 04-24-2006 at 04:53 PM.
Posted by bljohnson, 04-24-2006, 04:45 PM
An hour? Are you sure about that? Mine was up for maybe 20 minutes and they just went belly up again.
Posted by -jnu, 04-24-2006, 04:46 PM
yes mine are down again also. Just before going down a Lunarforums administrator posted the following: looks like he spoke too soon Last edited by -jnu; 04-24-2006 at 04:51 PM.
Posted by Adelante, 04-24-2006, 04:47 PM
yeah down again :`(
Posted by revivalr, 04-24-2006, 04:47 PM
OK, maybe half an hour... ... was busy editing one of my pages. God knows what sort of a state it'll be in when it's back up and running ...
Posted by 3-bPhoto.com, 04-24-2006, 04:49 PM
I think they went down again while I was reading their forum.
Posted by destroyer_ak, 04-24-2006, 04:50 PM
It's not just you. My site is down again too.
Posted by goo_mason, 04-24-2006, 04:51 PM
"Up and doon mair times than a hoor's drawers" as we say here in Scotland. What a pain in the arse. The hamster that runs in the wheel to power their systems must have gone to sleep again....
Posted by stapel, 04-24-2006, 04:52 PM
Yup; they're down again. Perhaps not as thoroughly as before (since "ping" returns "Response timed out" rather than "unable to resolve hostname"), but they're down again, nonetheless. Eliz.
Posted by raccoonone, 04-24-2006, 04:52 PM
Yep, they're down again:/ Quick check for: lunarpages.com (http) Date City CountryTime(s) Result April 24, 2006 13:51:32 San Francisco United States Failed April 24, 2006 13:51:52 Chicago United States Failed April 24, 2006 13:52:12 New York United States Failed
Posted by rmfought, 04-24-2006, 04:54 PM
Grrrr ... this is what I get for using IMAP ... :/
Posted by bljohnson, 04-24-2006, 04:55 PM
Hey you the same racoonone on their forums? Yeah my site is still toast because they can't figure out the pathing/routing issues with RoR. So hey, a few hours doesn't mean anything to me I guess. My downtime is now measured in weeks
Posted by JaceRider, 04-24-2006, 04:56 PM
Yeah, down again. This would almost be humorous if my clients weren't riding me for a solution.
Posted by 3-bPhoto.com, 04-24-2006, 04:57 PM
So how is LP over all...anyone?
Posted by stevecrozz, 04-24-2006, 04:57 PM
Yes well there's nothing we can do about it so we may as well laugh.
Posted by haldous2, 04-24-2006, 04:58 PM
Nope.. it's not just you.. down .. again!! Last edited by sirius; 04-24-2006 at 08:36 PM.
Posted by raccoonone, 04-24-2006, 04:59 PM
Yep, same one. I just signed-up here
Posted by Webini, 04-24-2006, 04:59 PM
I have to use IMAP and like it quite a bit. IMAP support is the only reason I am with Lunarpages. If I could find a reasonably priced host that offered IMAP I would be off like a prom dress.
Posted by Cheesefood, 04-24-2006, 04:59 PM
Another call from a customer letting me know that they had to go to my competition because my site is down. If you're evaluating LP, I say "Look elsewhere." Seems the problems like this pop up more often than most places and LP's communication is deplorable. I'm going to see if I can get partial credit on my account to go elsewhere. I had my DNS assigned to them to take advantage of their "Free name for life" deal. Funny thing about that: within a week of porting it, the spam came rolling in like thunder.
Posted by bljohnson, 04-24-2006, 05:00 PM
As long as you aren't using Ruby on Rails, they're actually not too bad. Today's downtime of course, some downtime (not sure how long) in December due to a DDOS, and they had a similar downtime as today March of last year.
Posted by haldous2, 04-24-2006, 05:00 PM
Did they ever post why they went down in the first place? I think I'm going to backup all of my data tonight "databases" on my local pc.. scary thought to lose that!
Posted by bljohnson, 04-24-2006, 05:01 PM
Their communication has been pretty bad for me, personally, lately. Ever since moving to their RoR servers my site has been down and their support has been pretty terrible. In the PAST, when I wasn't using RoR, their support was actually pretty timely and helpful.
Posted by revivalr, 04-24-2006, 05:02 PM
Ah yes, but where? Assuming you were a webmaster rather than a prom dress, that is...
Posted by raccoonone, 04-24-2006, 05:02 PM
I had been quite happy, but I'm not anymore. This downtime is annoying, and saying they support Ruby on Rails is almost false advertising.
Posted by Captain Kidd, 04-24-2006, 05:04 PM
Somebody on the LP forum (while it was up) said that the trouble looked to be with LP's provider. Some other service with the same host, uh, oh yeah, mzima.net, was also down. And a different person was able to traceroute partway there, although all I get is failed IP lookup.
Posted by JaceRider, 04-24-2006, 05:05 PM
Sure... the negative comments come when the server is down. However I have been hosting my sites with Lunarpages for about 4 years now. I have 5 client sites hosted there as well as a dedicated server with several other sites on it. I have rarely had problems with them, and their customer service has always been top notch helping me resolve problems in a very ideal amount of time. There are always those with bad experiences, and unfortunately they are the ones who often times have the loudest voices.
Posted by Webini, 04-24-2006, 05:08 PM
That's the problem, I can't find another host with IMAP that does not cost big bucks. I know you get what you pay for and I'm willing to pay more, but there is a limit. The prom dress was a bad metaphor I know.
Posted by Adelante, 04-24-2006, 05:09 PM
i'm actually starting to lose my sense of humor about this whole situation
Posted by bljohnson, 04-24-2006, 05:09 PM
Well sure, there's nothing to complain or post about when things are hunky dory. I'm just glad we host our client sites internally on our own servers and they aren't hosted with LP. My personal site is hosted at LP and has been down for 3 weeks now. It's my personal site so I'm not as upset as I probably should be though. I think I'd be quite upset though if I had clients breathing down my neck, and potential clients dropping me due to this though.
Posted by rmfought, 04-24-2006, 05:12 PM
Yeah, I like IMAP too. It's the reason I switched to LP from iPowerWeb. I just didn't have my clients set to download full messages, only headers. So I was (and still am, apparently) without my unwieldy e-mail backlog.
Posted by revivalr, 04-24-2006, 05:12 PM
Well, I cast another vote for hoors droors. Oh bother. I am a refugee (a long time ago) of some other hosting 'company' that went tits up (let's go metaphortastic here) and caused me grief. Just as my Google AdSense ads are kicking in aswell, and people are registering on my site like they've never registered before...
Posted by bljohnson, 04-24-2006, 05:13 PM
Hehe, as I've said before, my site has been down for so long that this doesn't really affect me so I can still keep my sense of humor. It's almost that much more humerous becuase now I'm not the only one with a site that's down with no support that can seem to do anything about it. But here, maybe this will make you feel better. OK maybe not
Posted by KnownHost, 04-24-2006, 05:14 PM
There main number does not goes through. Interesting... -Jay
Posted by bljohnson, 04-24-2006, 05:15 PM
When this happened back in March last year they said they used VOIP so when their network went down so did their phones. You woulda thought they would have done something about that since then.
Posted by Adelante, 04-24-2006, 05:16 PM
yeah well I am the chief sys admin for a hosting company in South Africa, so i know the troubles that you can run into with hosting, but if we were down for this period of time, i probably wouldnt have a job tomorrow. luckily for me, there is only 4 sites on this dedicated server, and it's currenly 23:14PM over here.
Posted by JaceRider, 04-24-2006, 05:16 PM
See, I just stopped hosting my sites internally and moved them to LP due to the fact that our internal server saw a great deal of outtages and we didn't have time to babysit it. My clients may be breathing down my back about this, but at least I'm not frantically trying to figure out why my internal server is not working as it should. This way I can place blame on a team of people I know are doing all they can to restore service. I can relax, keep hitting refresh on my sites and this forum, and tell my clients that things like this happen on the net and it is just one of the negatives about doing business on the internet. If they don't want something like this to ever happen again, well, they can triple the price they are paying per month for hosting and I can keep them up 100%. If not, they just need to sit it out. So here I sit... and *refresh*.
Posted by darkside50420, 04-24-2006, 05:18 PM
well we found webnx.com they run the same bandwidth but better pricing and server specs also they have less hops than lunarpages so i switched over to them
Posted by bljohnson, 04-24-2006, 05:19 PM
Very lucky, unless you go to sleep and wake up to a client calling at 3AM ripping you a new one because his site is down
Posted by revivalr, 04-24-2006, 05:20 PM
because I couldn't do so before as I didn't have enough posts.
Posted by bljohnson, 04-24-2006, 05:21 PM
True. That's why I'm currently looking into dedicated solutions to move our existing client to here in the Tampa, FL area. I don't want to have to deal with a 2am phone call that requires me to get in the car and drive to the office.
Posted by Jedito, 04-24-2006, 05:22 PM
LOL! Sorry, I couldn't stop the laugh!
Posted by Adelante, 04-24-2006, 05:23 PM
well 3 hours of downtime is actually just pathetic, I could walk from here to my server at Lunarpages in LA and carry the tcp packets there and back quicker than what they are sorting this problem out.
Posted by bljohnson, 04-24-2006, 05:27 PM
Yep, this is pretty ridiculous. Especially seeing as how they managed to bring it back up, get peoples hopes up, then crash back down within 30 minutes. On that note, I'm going home now. I'll check back in on their status after I get home and have a beer
Posted by virtuamike, 04-24-2006, 05:28 PM
I dunno what's worse - you thinking that thought or me actually finding it funny
Posted by Adelante, 04-24-2006, 05:29 PM
beer good, napster bad
Posted by 3-bPhoto.com, 04-24-2006, 05:30 PM
Thanks guys. All hosts have their problems, and even if the site goes down for 5 hours every 3 months, that's not that bad considering the service I'm getting at hostdepartment.com. I swear I'm lucky if the site works, or loads within 60 seconds more than 5 hours every 3 months. I'm basically trying to seek out a reasonable windows .net 2.0 host, with MS SQL, shared ssl and no reason to contact support on a daily basis like I do now. I've used HD for coming up on a year now and I never had the opportunity to 'get serious' with my site because I realized quickly that it would be a waste of time. So I've been pretty much using this time to research/learn and listen...but time is running out quick!
Posted by Kalarkin, 04-24-2006, 05:31 PM
Lunarpages is constantly down. I have a great deal of customers and I deal with this on a weekly basis. I will not be re-uping with them this year. Every time we call them about down issues they relate it to some auxillary service like the provider is having probs. I am now beginning to believe they are ALL under qualified people to be offering services such as webhosting. I think they should all go back to BUILDING white boxes.
Posted by Adelante, 04-24-2006, 05:36 PM
i dont know hey, LP doesnt go down that often, the problem is that when they do go down, they take forever to get back up.
Posted by darkside50420, 04-24-2006, 05:40 PM
oh wow i didnt know lunarpages was down for good.. wtf?? im in trouble 3 clients already complaining... lets just hope we get that webnx box today =\
Posted by raccoonone, 04-24-2006, 05:42 PM
My site is back up, but lunarpages.com seems down still.
Posted by JaceRider, 04-24-2006, 05:43 PM
Even if you get it today... DNS transfers will still keep the sites down for 24 to 48 hours. I'm betting LP will be up long before that.
Posted by GDXSA, 04-24-2006, 05:49 PM
"Fresh" from Lunarforums: Hmmmh. "... all servers back up and running?!?" Why was deimos up while alkaid, mimosa and the lunarpages homepage wasn't resolving?
Posted by Isolde, 04-24-2006, 05:52 PM
Blah, I spent ages looking for a good host, I really don't want to have to look for another one
Posted by heuro63, 04-24-2006, 05:52 PM
this is a massive outage... I am trying to access our company website, email and forum (all hosted with lunarpages) from Brazil and all the services are down!!! What is worst: lunarpages site, forum, email, phon all down too, no responses, no notification to alternate emails, no toll free, no service, no explanations-nothing.... this is scary. Where is the QoS??? and "famous" support?? I am starting to believe in some horror stories like the ones posted in diagnose-me.com\sucks\lunarpages.html
Posted by darkside50420, 04-24-2006, 05:53 PM
no we host gameservers so its just the matter of time it takes us to get all 20 servers back up and running
Posted by revivalr, 04-24-2006, 05:53 PM
Exactly my feeling...
Posted by moondog, 04-24-2006, 05:54 PM
Whoa, wait. Did I miss something? I'm a total newbie to the site and thread, but have been reading through as this forum's been my only way to monitor the progress. That said, I didn't see a definitive post about them ceasing operations(despite the very negative signs). Can you clarify?
Posted by JaceRider, 04-24-2006, 05:54 PM
Lunarpages.com is back up and running...
Posted by ByteFortressAaron, 04-24-2006, 05:55 PM
Yea, it is hard to guarantee continuity when you have network problems as much as they seem to. I would think that VOIP phones wouldn't be the best idea in their case, but maybe they just planned it out that way. I wish yall the best in this issue!
Posted by -=CyaNide=-, 04-24-2006, 05:56 PM
amen to that, sounds like a plan, cheers to ya and maybe they will be back up when I get home. I've been with them for 3 weeks now and they serve my purpose well. If this only happens once a year as people have said then thats not bad considering they're prices. If it happens more often than that, I too will be looking for a new host. Luckily I thought of this ahead of time and paid the setup fee so I wasn't tied in for months at a time. I only paid for my first month to check them out. Wasn't bad till now. Will wait it out prolly one more month and see what happens.
Posted by revivalr, 04-24-2006, 06:00 PM
Website up for literally 5 mins just now Now down again
Posted by -=CyaNide=-, 04-24-2006, 06:01 PM
back up now, we shall see for how long though
Posted by revivalr, 04-24-2006, 06:02 PM
Now up again
Posted by archerman, 04-24-2006, 06:15 PM
Okay back up now and then down again... I understand there will be problems but like many of you I have not only been trying to figure out what is going on, fielding questions (seems all at once) to my clients and customers, and trying to figure out a contingency plan. Simply changing hosts is not an option becuase a DNS attack (don't know what happened w/ lunar) can happen to anyone, things happen that are out of our control. I'm looking at the following solution. Lunar Pages - primary host dnsmadeeasy - DNS monitoring service ??? - back-up host I try to keep my prices down for my clients but will have to obviously charge more to run upto 10 sites on two servers and pay for a dns monitoring service. Anyone else have a suggestion? I would love to get a low cost back-up host that also provides DNS monitoring and didn't charge me more then $100 annually as most of the time I will not be using the back-up (I hope)
Posted by L'Eriess, 04-24-2006, 06:15 PM
nereid is up - adary is still down...
Posted by darkside50420, 04-24-2006, 06:16 PM
down again..
Posted by L'Eriess, 04-24-2006, 06:17 PM
I used to use HostRocket but LP's prices were lower. Now I know why. I'd go back to HR now if I could.
Posted by moondog, 04-24-2006, 06:17 PM
Back up. Email either lost or still backlogged. Thanks everyone.
Posted by darkside50420, 04-24-2006, 06:19 PM
my box is still down....
Posted by archerman, 04-24-2006, 06:22 PM
I've been with lunar for about a year and this is the first time I have seen this happen - maybe now I'm just noticing it because I'ver started to take on clients and rely on this more then ever - however like I said before just switching to a new host is not a viable solution for me - I will require a back-up plan with them too then.
Posted by L'Eriess, 04-24-2006, 06:25 PM
I've only been with them for about 4 months....
Posted by darkside50420, 04-24-2006, 06:27 PM
this is our 1st month... and our last...
Posted by Bunicula2001, 04-24-2006, 06:27 PM
My e-mail is still down too. It was bouncing back at me all day but now it's just not arriving at all. Good thing I'm so unpopular. Otherwise I might be concerned I missed something important.
Posted by archerman, 04-24-2006, 06:29 PM
I totally understand where your coming from but you just had poor timing and who is to say your next host won't run into the same issues when you change over - I would be surprised if any host out their that is worth paying for will even NOT go down at some time or another.
Posted by darkside50420, 04-24-2006, 06:33 PM
becasue there #1 customer is branzone one of the top game server companys out there and branzone never has any troubles with them
Posted by archerman, 04-24-2006, 06:40 PM
Who is to say they don't have a contingency plan in place... I'm not nearly as improtant as they are but I'm looking for one myself - I also only less then $100 a month for my service I'm assuming that they pay a whole lot more too. Try and keep things in perspective.
Posted by Jay Coy, 04-24-2006, 06:40 PM
Hello Everyone, Please note that while this thread was apparently merged. There are two completely different situations here. This latest situation was not the result of a DDoS. We will be replying again shortly with a short explanation, however, I would like to reiterate, the situation that occurred today is unrelated to the original nature of this thread. - Jay
Posted by darkside50420, 04-24-2006, 07:00 PM
they said it was a power surge and they lost power and most boxes are most likely fired =\
Posted by stevecrozz, 04-24-2006, 07:03 PM
That is complete BS They said there was a power outage.
Posted by darkside50420, 04-24-2006, 07:06 PM
yep thats what i said =\ we asked them but what about the backup generators and he never responded back....
Posted by stevecrozz, 04-24-2006, 07:27 PM
well, the only reason I say that is because I can still login to my CPANEL and WHM and use the file manager and stuff. That leads me to beleive that at least my servers are running even though I can't reach them from the outside. Here's a quote from the lunarforums posted by some admin named Amy:
Posted by Groovymarlin, 04-24-2006, 08:06 PM
They said there was a power outage on the floor where they just moved all the servers only, and apparently it didn't trigger the backup power for some reason. Overall kinda lame. I'll echo people on their forums who are saying we understand that downtime is sometimes unavaoidable - what is avoidable and really sux is that they have no page hosted somewhere else that can inform people of the status when things like this happen. After looking at the stats at BestHostRatings.com and doing a little shopping around, I believe I am going to switch from LP to ICDSoft.com and see how things go for a while. My renewal was up in June anyway, so now is the time to do it I suppose. I'm also going to switch my registrar to someone else (but not until after I've moved my site to a new host and we're up and running).
Posted by rmfought, 04-25-2006, 12:16 AM
11:15 PM CDT and the whole enchilada is down again, lunarpages.com, my site, my e-mail. Hopefully they are fixing it good.
Posted by swa5118, 04-25-2006, 12:20 AM
9:20 Pm Pst Down Again!!!!!!!!!!!!
Posted by donkies, 04-25-2006, 12:36 AM
We've been with Lunarpages since 2002 and the service over the past 6 months or so has been a joke. Awful. We spend more than $600 a month with them between dedicated servers and enterprise accounts. It's time to find another provider -- this is costing us too much money and business. Anyone have any suggestions for good managed hosting services?
Posted by Marie, 04-25-2006, 01:25 AM
Both of my sites are down again. No email service.
Posted by it_group, 04-25-2006, 01:28 AM
10:00 PDT still down. Here is my experience from a long time lunarpages subscriber (since 2003) - I have experienced stellar technical support and responsiveness in the handfull of times I've had to deal with support. - On the flip-side I always had this nagging feeling, since day one, that some email was disappearing. However, I must say that any time I would have an instance where I could trace a missing email, it was never actually due to Lunarpages. - Page load-times and minor short outages have suffered at random times in the three years I've been using them. I have always been on the verge of replacing Lunarpages. However, the stellar support always kept me from crossing that line. But then we had the major "DDOS" outage a few months back that started this thread. At that time I had three web sites hosted there - including my main site where I mkake my living. When it goes down, I don't make a living (and worse, I lose customers and piss off and frustrate my outsourced warehousing facility that is already on thin-ice.) So that outage prompted me to cross to the other side of my comfort-zone and I looked around for someone reliable. I chose yahoo web hosting, for the typical sucker-consumer reason of being very satisfied with teh Yahoo brand. As I began moving my domains over, I quickly found out that they assumably must be a completely different entity from yahoo (why was I such a fool to assume I was actually getting YAHOO web hosting...I feel an idiot even admitting that.) Anyway, my comfort level with Yahoo web hosting quickly went far below that of Lunarpages. I have had frequent problems with them as far as page load times and short outages - way worse than my overall average with Lunarpages. And forget about support with them - unless you're a typical end-user that has problems they have scripted responses to, you're out in the cold with Yahoo. So, I never completely moved my main site over, and decided to leave it on Lunarpages until I had a longer track record with Yahoo. (They also have kind of shoddy/buggy Linux support at yahoo...which I can't deal with, and which has since sealed the deal for no yahoo hosting for me.) But, this problem today at Lunarpages has definitely moved me over to the other side with them as well. I will be relocating my main site as soon as I can figure out what the hell could possibly be better...maybe it is time to host it myself (I do have redundant consumer-grade high-speed ISP connections to my home...it would be passable on the speed end...) As the previous poster asked, I would love some advice on who to look at. This type of downtime is unacceptable for my needs. I understand that maybe I am getting what I pay for - so I'll be willing to pay for someone that has redundancy. -Mark PS - Lunarpages guys that are posting here - you may want to pull the advertiisement that you have 99.9% uptime - you'd have to be up for the following several years without a glitch to hit that number now. Last edited by it_group; 04-25-2006 at 01:33 AM.
Posted by laydee, 04-25-2006, 01:30 AM
Lunarpages seem to be experiencing much problems these days I hope it gets back asap or it is definitely time to look for another host!
Posted by darkside50420, 04-25-2006, 02:10 AM
yea they went down another hour and its back up again we lost 5 cleints over that...im through with this LP company
Posted by jenseng, 04-25-2006, 12:51 PM
If you don't mind paying a little more, I highly recommend Rackspace. Though you might end up paying around $1000/month, it pays for itself. We used to have a dedicated server w/ Aplus.net for something like $200/month. The revenue we lost due to downtime, network latency and all around incompetence on their end far exceeded any savings on the pricetag. A couple other good ones I've worked with are ViaWest and Verio. In all three cases you'll pay a bit more than the McHosting companies of the world (e.g. LP, Aplus), but it will save you bug bucks in the long run. There's nothing quite like a 100% uptime guarantee and the promise of a partial refund for every half hour of downtime.
Posted by revivalr, 04-25-2006, 01:47 PM
I'm on server banic, and it's just gone down again. I'm due to renew my subscription to the basic plan in a week - anyone suggest a RELIABLE host? Currently paying $7/m for the basic plan... anything equivalent out there?
Posted by revivalr, 04-25-2006, 01:49 PM
ps did we hear any official announcement from lunarpages about this? I went to their forum about the matter, but they seem to have deleted it... is there any announcement on their page, or are they saying it never happened?
Posted by stapel, 04-25-2006, 03:04 PM
Lunarpages does seem to have the "deletion" habit. As of yesterday evening, many Lunarforums users were vocally noticing that LP reps were saying that they didn't have time to answer e-mails, to post an informative notice on the telephone answering system, or to reply to forum postings. But -- good golly! -- were those same reps quick to edit or delete forum postings that were anything other than supportive of Lunarpages. Users were even starting to suggest that the reps stop deleting posts and go fix the problem. Eliz.
Posted by darkside50420, 04-25-2006, 03:14 PM
yea i noticed that i wonder whats up with that they have problems and people post about it but then after its over they delete it? sounds to me like their just trying to keep a good name to bad for them almost half their customers view these forums...
Posted by L'Eriess, 04-25-2006, 10:16 PM
Anyone having issues logging into their C-panel?? I have two sites at LP and I can't log on to either one...
Posted by Schnoober, 05-05-2006, 07:17 AM
Well LP appears to be down again, though not for everyone. I just pinged from my connection - nothing. Shelled out to mediatemple.com and pinged from there. Got a response. Odd. This is the second time in two days for me, and the third time I'm aware of in the last 30 days. After the incident that inspired this thread I asked them for an explaination. They said they had a power outage. In yesterday's outage I asked again, but I guess they went down again before they could respond. So, now I'm killing time waiting for the sleeping giant to awake so I can tell him I'm taking the goose and I'm gone.
Posted by stephanhughson, 05-09-2006, 04:28 PM
Hi, I was working from 1am till 10am L.A. time and there were no outages at all that I am aware of. No one mentioned an outage, I didn't come across any tickets about outages, nothing has been down at all, so if you can't connect, please contact our official support. It could be a large number of things, but all systems are up and running. Our helpdesk hasn't been down, nor have our phone lines, nothing has been down all today. Please call us if you have any questions.
Posted by Schnoober, 05-10-2006, 10:13 AM
Yeah, sorry for not updating. This was the result of a problem where all packets coming from my location were stopped at p6-0.core01.sjc04.atlas.cogentco.com | San Jose, CA, USA which I am led to understand is a node on a big backbone going across the States. This node switched on and off as if it were on a schedule for several days. Of course when it was on, I could send emails asking for help but the problem was not manifesting itself. Consequently everybody figured I must be nuts. After a lot of very unsatisfactory emails and calls the problem suddenly and mysteriously rectified itself, but it was never any fault of LunarPages as far as I can tell. Please forgive me for becoming grumpy after trying to fix a problem for which no-one would take responsibilty, and some providers (not Lunarpages in this case) refused to admit that it even existed.
Posted by stephanhughson, 05-10-2006, 10:32 AM
Ah right! That explains it. I think we can put it down to ... computers ... suck... No really, I hate them!
Posted by jiggadilly, 05-10-2006, 11:30 AM
Our site is running extremely slow on LunarPages. Since the site went down for a short period yesterday our emails have also been effected only trickling through and now no account is receiving emails. Access to cpanel/webmail is extremely slow and keeps stopping without loading a full page. I’m not getting a response from Support The 0800 (to call from UK) number is dead. I have a managed dedicated server. I appreciate it may not be LunarPages fault, their servers may be opporating fine but it is hard for a novice like myself to trace the problem. All I really want is some assistance. Ping appears to be successful. Any ideas on how else to contact someone at Lunar Pages?
Posted by Schnoober, 05-10-2006, 11:51 AM
Try VisualRoute. Ask Dr. Google because this board won't let me link to it. It's a bit more informative than ping and traceroute. Also it seems to be a good idea to have your contact email hosted elsewhere than on your web host. This way, when things go wrong, you can still make contact.
Posted by stephanhughson, 05-10-2006, 12:37 PM
Hi, I have your ticket locked, your server is overloaded, but that isn't our fault. We can help you upgrade the ram, or whatever is necessary. I am looking into it literally right now. I have sent you an e-mail already, and I hope you take me up on the offer of coming into live chat with me. If not, I will be e-mailing you again shortly anyway. This is mostly for the benefit of people reading this and thinking "wow, their service sucks". It doesn't, this particular dedicated server is just under high load. I will definitely help you out on this one. Our 0800 number isn't working at the moment, that bit is unfortunately correct. We are working on it though.
Posted by stephanhughson, 05-10-2006, 12:39 PM
Just to add for the benefit of people reading this, I am talking about a dedicated server, it isn't one of our shared ones that is overloaded...
Posted by jiggadilly, 05-11-2006, 08:11 AM
The service definitely doesnt suck. However, the response time is a concern, along with 0800 number going down. But I think site owners will always think anything more than 5mins to respond is far too long as we panic about our site being down and potential lost revenue etc.... Am still with LunarPages, getting a RAM upgrade - hopefully things will work out. Unfortunately, we are close to outgrowing the Dedicated Server and will have to move on soon either way. Lunarpages.com - highly recommended.
Posted by stephanhughson, 05-11-2006, 12:05 PM
Hi, the dedicated servers can go up to 4 gigabytes of ram. If you need more power, just let us know and we can set up a cluster for you. Quite often with very popular sites, ram is the weakest link, just depends on the site though. Please contact me via e-mail if you want to chat about it, because this thread has gone a bit off topic now!
Posted by Cheesefood, 12-19-2006, 03:22 PM
Is LP down again, or just having serious problems?