servstra website [MERGED]

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Posted by aqi32, 01-19-2007, 02:54 PM
hey guys can anyone access the servstra.com website? my connection played up to a few sites in the states earlier in the week, so don't know if it's that or the site seems to be down. I can't access it via a proxy either cheers
Posted by sitenex, 01-19-2007, 03:18 PM
Hi, I can access their main website but their mission control center is having some problems.
Posted by wshi88, 01-19-2007, 06:21 PM
one of my server is down, I can't even submit a support ticket thru servstra.com, very bad!
Posted by sitenex, 01-19-2007, 06:24 PM
Hi, It seems that their site is now also down. Hopefully it will be back up soon
Posted by Servstra-Sales, 01-19-2007, 06:24 PM
Yes, our server is down at the moment. Please visit www.servstraforum.com to be kept up-to-date. For reboot requests, please email support@servstraforums.com for now until this matter is resolved. We do apologize for any inconvenience caused.
Posted by sitenex, 01-19-2007, 06:26 PM
Hi Greg, Good to see a quick response. Thats why so many people love ya
Posted by Servstra-Sales, 01-19-2007, 06:34 PM
Not the best way to start a Saturday
Posted by aqi32, 01-19-2007, 06:41 PM
Problems happen, but it's how you deal with them that people measure you by, you have a separate domain by which clients can contact you, keeping contact open is the most important thing! Does servstra have a client email list that's not located on the server to say send out an email to direct people who need reboots to the other domain? not everyone comes to wht.
Posted by Servstra-Sales, 01-19-2007, 06:51 PM
We do have an offsite client list but it's not in a email list format. Depending on how long this takes to correct, it is something we might have to create.
Posted by wshi88, 01-19-2007, 07:02 PM
Greg, I emailed support@servstraforums.com for reboot request. Pls check. William Shi
Posted by Servstra-Sales, 01-19-2007, 07:06 PM
Sorry, that should be support@servstraforum.com
Posted by wshi88, 01-19-2007, 07:09 PM
ok, sent again to: support@servstraforum.com pls check.
Posted by aqi32, 01-19-2007, 07:14 PM
Everything is a learning experience, although i'm pretty sure most clients, like myself, are more than happy with the excellent service servstra provides us, getting an email to offer alternate contact details during a brief problem would be the icing on the cake i've always wondered, does the member number of the servstra forum reflect the clientbase? i always thought there were many more clients, and that many just don't need to visit or even register at the forum
Posted by Servstra-Sales, 01-19-2007, 07:22 PM
We have more clients than the member number on the forums.
Posted by sitenex, 01-19-2007, 07:32 PM
I agree with aqi32. Everyone has problems every so often, it is how you deal with them that matters.
Posted by buckshot, 01-19-2007, 11:26 PM
Anyone hosted by Servstra down? Tried to login to Mission Control to report server down, but the page could not be found. Then went to their homepage and there is no longer a site on the server. I have been with Servstra for a few years now and have never had any issues like this.
Posted by dsotmoon, 01-19-2007, 11:36 PM
no problems with my server there, Greg, any idea whats going on?
Posted by Servstra-Sales, 01-19-2007, 11:56 PM
The issue was server related not network related. The server is now back online and so is the ticket system. Time a for a coffee.
Posted by dsotmoon, 01-20-2007, 12:26 AM
great deal, take a break now
Posted by Kristy, 01-20-2007, 01:10 AM
Greg, I don't think the servstra.com site is up yet? I am still unable to access it. And alertra.com's spotcheck tool says it's down as well. I've already sent my reboot request to support@servstraforum.com
Posted by Kristy, 01-20-2007, 01:18 AM
Okay, Alertra.com has reported that the site is up
Posted by Servstra-Sales, 01-20-2007, 01:19 AM
Kristy, I can access our servstra.com website. Try clearing your browser's cache.
Posted by -OY-, 01-20-2007, 02:15 AM
Not me, won't work for me. Even though this is my first time visiting your site. No cache involved..
Posted by buckshot, 01-20-2007, 09:47 AM
Greg, just a suggestion on your website server support forum, make it so even guest can see annoucements. I had checked the forum and didn't see anything new so I moved on. I didn't realize you had to register and login into the forum for annoucements to show.
Posted by bear, 01-20-2007, 10:50 AM
Threads merged
Posted by Servstra-Sales, 01-20-2007, 05:59 PM
That has been done. Good suggestion.