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LIQUIDWEB Problem AT&T - TELEFONICA

Posted by cevenega, 12-27-2006, 10:30 AM
Hello, For 15 days, I have been having a problem to connect with liquidweb. Ping normal is of 168ms, but now is 680ms, very badly ping. Check this, http://www.digitalproserver.com/slowaccess.JPG http://www.digitalproserver.com/slowaccess2.JPG http://www.digitalproserver.com/tracert.htm I have tried to communicate with liquidweb, at&t and telefonica and they do not respond. What I can do? Thanks.
Posted by andren, 12-27-2006, 10:57 AM
Tell Liquidweb. If you don't see a change then switch to a server in a different DC. Liquidweb relys a lot on AT&T, this is not the first time this has caused issues.
Posted by cevenega, 12-27-2006, 11:18 AM
Hello, I have been having open ticket of support for 15 days, LIQUIDWEB does not do anything. I am defrauded of them.
Posted by LiquidWebTravis, 12-27-2006, 06:10 PM
Hi Guys, I'm away from the office currently but I'm having our supervisors take a look. I'll be back in touch. Thanks.
Posted by cevenega, 12-27-2006, 08:03 PM
OK... i waiting-
Posted by LiquidWebTravis, 12-28-2006, 04:32 PM
Hi Cevenega, The packets are being dropped somewhere in Sprint land. We are investigating this issue on your behalf. Our Infrastructure Director is handling it personally and will continue to follow up with you by email.
Posted by cevenega, 12-28-2006, 08:44 PM
Ok... Thanks.
Posted by relevance4u, 01-21-2007, 12:18 PM
so did this work out?
Posted by cevenega, 01-21-2007, 01:27 PM
Hello, My problem was solved by liquidweb. The problem was not liquidweb responsibility. Thanks.