Quickpacket Down ?

Portal Home > Knowledgebase > Articles Database > Quickpacket Down ?

Posted by ImZan, 02-11-2007, 08:53 PM
Hello, I am having problems connecting to one our servers at quickpacket.com . Does anyone else having any issues like that?
Posted by ImZan, 02-11-2007, 08:59 PM
seems like it was a momentary issue. Things are normal now.
Posted by qps, 02-11-2007, 11:48 PM
If you are having issues with your server, please open a support ticket or send me a PM and I'll try to help you out. Thanks.
Posted by jayntguru, 02-15-2007, 02:21 PM
Looks to be down again, quickpacket site isn't coming up, so I am unable to open a ticket. PM-ing.
Posted by spaethco, 02-15-2007, 02:27 PM
They have an off-network site that they use to provide updates in the event of service interruptions at their primary DC, complete with the option to subscribe to a mailing list for updates. You might want to ask them about it; they've been really good about keeping it updated during network outage events.
Posted by jayntguru, 02-15-2007, 02:29 PM
Never heard of it, but I will ask. Anyone on it and know what is going on? Looks like it went down about 10:30-10:45 EST. -Jay
Posted by qps, 02-15-2007, 02:35 PM
We are working on it. If you need specific help, you can PM me and I'll try to answer. EDIT -- if any customers don't know about the off-site status page, you can PM me and I'll provide you the address. Last edited by qps; 02-15-2007 at 02:40 PM.
Posted by meanshark, 02-15-2007, 02:46 PM
Yeah, my site is down also. I'm sure my subscribers are not too happy right now. Do you have an ETA on when the servers will be back online again?
Posted by Scott.Mc, 02-15-2007, 02:50 PM
Yeah it's been down for 2 hours, their status page did say it was coming online(as of a few minutes ago) however both their main site and all 3 of our servers there are down. I am sure they will have it all back on soon.
Posted by qps, 02-15-2007, 02:55 PM
FYI -- I can get to two of the three boxes from the customer you're working with. We're aware of the third, as well as several other servers that are not responding still.
Posted by qps, 02-15-2007, 02:59 PM
If you contact me by PM and confirm who you are, I'll be happy to share the link to the status blog. Thanks.
Posted by qps, 02-15-2007, 03:22 PM
If you're still having an issue, please open a support ticket. Thanks!
Posted by U2Lynne, 02-15-2007, 03:39 PM
Jeff, this is Lynne (thetradersden). We have tried to get you, but can't.
Posted by qps, 02-15-2007, 03:46 PM
The support ticketing system is online -- we are backed up with tickets, as I'm sure you can imagine. We are responding to tickets.
Posted by hostbox, 02-15-2007, 09:42 PM
What was this issue about?
Posted by qps, 02-15-2007, 10:08 PM
There's information on our status page. If you need additional details, please contact us directly. Thanks.