CirtexHosting Down Time [merged]

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Posted by nipitpon2, 02-18-2007, 03:18 AM
server named Pretty is still down 2 hours so far...
Posted by POSTiGA, 02-18-2007, 04:51 AM
Past 30 days !!! Server pretty Downtime Duration Feb 18, 2007 11:53:02 AM 23 Mins 57 Secs Feb 18, 2007 9:06:08 AM 2 Hrs 40 Mins Feb 18, 2007 7:35:04 AM 1 Hrs 23 Mins Feb 18, 2007 6:53:35 AM 33 Mins 58 Secs Feb 18, 2007 5:44:22 AM 1 Hrs 2 Mins Feb 17, 2007 8:28:24 PM 4 Mins 0 Secs Feb 16, 2007 6:56:12 PM 15 Mins 17 Secs Feb 14, 2007 5:19:39 PM 16 Mins 30 Secs Feb 12, 2007 10:05:17 PM 4 Mins 0 Secs Feb 12, 2007 5:44:16 PM 9 Mins 46 Secs Feb 11, 2007 7:56:17 PM 8 Mins 33 Secs Feb 11, 2007 7:27:35 PM 21 Mins 41 Secs Feb 9, 2007 11:01:38 PM 4 Mins 6 Secs Feb 9, 2007 4:31:57 PM 57 Mins 39 Secs Feb 9, 2007 5:22:03 AM 31 Mins 29 Secs Feb 9, 2007 5:10:24 AM 3 Mins 42 Secs Feb 9, 2007 4:22:18 AM 35 Mins 53 Secs Feb 9, 2007 3:24:28 AM 16 Mins 23 Secs Feb 9, 2007 2:32:33 AM 44 Mins 17 Secs Feb 9, 2007 2:07:25 AM 9 Mins 18 Secs Feb 8, 2007 10:54:26 PM 3 Hrs 5 Mins Feb 7, 2007 7:38:51 PM 17 Mins 10 Secs Feb 7, 2007 12:41:21 PM 3 Mins 55 Secs Feb 3, 2007 9:50:14 PM 24 Mins 50 Secs Feb 2, 2007 12:09:01 AM 56 Mins 53 Secs Jan 24, 2007 9:24:03 PM 3 Mins 41 Secs Attached Images 1.JPG (8.2 KB, 11 views) 2.JPG (26.7 KB, 63 views)
Posted by RobM, 02-18-2007, 05:16 AM
Have you sent them a ticket? Looks to me like they are either having server problems or overselling the server which is crashing it as I know the network / DC they are using is up and the dates you have listed are not all caused by the datacenter. Do you have a screenshot of the server load or know what it's at now?
Posted by POSTiGA, 02-18-2007, 06:23 AM
from Cirtex !
Posted by nipitpon2, 02-18-2007, 08:10 AM
6 hours passed, still down.
Posted by Cirtex, 02-18-2007, 11:30 AM
Hi, We've been keeping everyone updated on our forums, please take note this is the same server ddosed last week and we know which customer was the target, he also knows about this and informed us few times, he'll be moving to his own server later this week. We're working hard with networking department at datacenter to address this issue. Cheers
Posted by InternationalFilm, 02-18-2007, 12:35 PM
Wow...that is not good. I'm really impressed that Cirtex is working with the customer and finding a solution for him. Most hosts would just throw them off the server and say "Bye-Bye". Kudos to you!
Posted by Cirtex, 02-18-2007, 12:43 PM
Thank you, we've gotten the attack under control now, it is still going on but most are being directed to another IP at the moment. Cheers
Posted by healthy, 02-18-2007, 12:44 PM
InternationalFilm: I will check on them for this reason, and see if I sign with them! you think they are better than hostgator?
Posted by InternationalFilm, 02-18-2007, 12:47 PM
Not that familiar with Hostgator but when we were having problems with DDOS Attacks, our host at the time booted us within 2 hours.... It took us nearly 2 months to find a reputable company that was willing to work with us. So I respect a company that understands the situation and is willing to help out. Last edited by InternationalFilm; 02-18-2007 at 12:51 PM.
Posted by MrMcGoo, 02-18-2007, 12:49 PM
Well, that is 1/2 true. Most customers would say "we can't afford a dedicated server" or "its your fault that your server/network/etc...can't handle it, I am a victim...etc" and then flame them here on the boards for bad support. Then they would get tossed.... and open a new tread how the hoster was a picking on them, threw then off because they posted a negative post...etc. You get the idea. So not just Kudos to Cirtex (and way to go..) but also to that most endangered species of all, a reasonable customer...
Posted by Cirtex, 02-18-2007, 01:36 PM
Thanks for everyones comments. Server Pretty is back to normal and everything is ok now after hours of hardwork, the customer that was the target of the ddos attack is going to move away as well and should be resolved. Cheers
Posted by Cirtex, 02-18-2007, 02:03 PM
Hi, The ddos attack was targetted towards one of our customers on server, since this is a reseller server it was even harder to track down. Anyhow things have been pretty much calmed down now, still attack is going on but being blocked out mostly but it was very hard work and I personally right after the Chinese New Year dinner on a saturday night have been working none stop on server and had 2-3hrs sleep... I really do not like to point the blame, but after much investigation, seems like your Reseller Account hosts the domain that is being targetted from the DDOS Attack so I hope your next host takes good care of ya, as I did receive your cancellation and refunded your account already. Good luck Nipitpon
Posted by nipitpon2, 02-18-2007, 02:08 PM
thank for your information.
Posted by Cirtex, 02-18-2007, 02:11 PM
No problem take care, if you want email me I'll let you know which domain of yours was the target of the attack. Cheers
Posted by writespeak, 02-18-2007, 02:37 PM
Threads merged. Lois
Posted by ldcdc, 02-19-2007, 10:34 AM
Ain't that the truth!
Posted by MikeWalczak, 02-19-2007, 08:57 PM
Thread cleaned up. Keep in mind that this thread is for discussing CirtexHosting's down time, it is not the lounge. -Mike
Posted by MikeWalczak, 02-21-2007, 12:24 AM
Seems this issue has been taken care of and is only drawing in non customers. If for some reason this topic needs to be reopened, please notify the helpdesk. *Topic Closed*