Anyone else having problems with fuse9 [mergedx3]

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Posted by KPRS, 08-17-2006, 07:18 AM
All day i have not been able to login to WHM as page doesnt load http://trump.fuse9.net:2086/ No reply to support ticket and forum there looks dead and no staff on msn. Anyone heard anything from them or about whats going on.
Posted by KPRS, 08-17-2006, 12:07 PM
All seems to be fixed now.
Posted by WebGuru72, 08-20-2006, 01:54 PM
Fuse9 seems to be a good reliable host. If they ancounter an outage, sometimes they can get flooded with tickets. I have seen that with other providers.
Posted by Profuse-Will, 08-20-2006, 03:44 PM
That is very true we have had experience that ourselves in the past when our noc seem to never comply to our needs. At one time we received up to 200 tickets while we were closing up to 100 per hour. You can imagine the chaos. Just simply because the noc will not answer to our needs. They should make some kind of procedure or have an announcement page as we are making plans if we experience this ever again.
Posted by WebGuru72, 08-20-2006, 07:45 PM
One of my web hosts has their outage site hosted with a different provider, so in the event they go down, you can find out easily. I like that. I hope other providers look into it.
Posted by BCyber, 08-26-2006, 01:49 AM
It appears their network has been down for hours now. My sites hosted with them are down along with www.fuse9.net itself. No way to contact support. Not good.
Posted by KPRS, 08-26-2006, 05:01 PM
Mine came up pretty fast well 2-3 hrs if i remeber. Support is fine just wish the phone was live and not a full answer machine. Glad all sorted now they do a good job just think they didnt realise they would have growing so fast so maybe overwhelmed.
Posted by BCyber, 08-28-2006, 06:05 PM
There down again today...not good at all. I loose money every minute.
Posted by Kaumil, 08-28-2006, 07:36 PM
It is possible that they are experiencing a DDoS attack. Have you tried to contact their telephone number instead?
Posted by BCyber, 08-28-2006, 07:39 PM
There site is down and I don't know their phone number.
Posted by Kaumil, 08-28-2006, 07:43 PM
I tried doing a WHOIS, but looks like namesecure is really slow or something. Don't you have any past e-mails from them, invoices, or anything with a phone number? Should really keep that stuff on file.
Posted by TitanJeff, 08-28-2006, 10:47 PM
All my domains with Fuse9 have a "hacked by Golge thnx:Thehacker" message on it and I can't log onto the Fuse9 site to report it.
Posted by JeffHCross, 08-28-2006, 10:53 PM
Same here. All of my domains now say "Hacked by Golge." Looks like he's still on the site too, 'cause my Index files weren't hacked until 10:30. And anytime I change them, he changes them back. So either he's still there or he has a script running to keep f-ing with them.
Posted by TitanJeff, 08-28-2006, 10:57 PM
Any clue what to do at this point? I can ftp the sites but don't want to touch anything.
Posted by JeffHCross, 08-28-2006, 10:59 PM
Honestly, no, no clue. Though, I've looked at my files themselves and I can't find any changes. No dates modified or anything. I'm backing up my forums just in case, but that's it. I'm pretty sure he got into Fuse9 itself though, 'cause I can't get to my cpanel at all. What about you, Jeff ... can you get in yours? EDIT: My forums are now having an "Internal Server Error." So the problem is growing. Last edited by JeffHCross; 08-28-2006 at 11:11 PM.
Posted by RobM, 08-28-2006, 11:11 PM
do you see a hack by in the cpanel area.
Posted by TitanJeff, 08-28-2006, 11:13 PM
I did get to my WHM Host panel but it has the same message on it. I've e-mailed someone from Fuse9 through their account here. Hopefully, they are very aware of the problem and are dealing with it. My CPU numbers have been very high lately and they said it was due to some bad readings. I have been getting tons of database error from my forum at 2:54 a.m. every day as well.
Posted by JeffHCross, 08-28-2006, 11:13 PM
Honestly not sure Rob. I'm now getting an Internal Server Error. I think I was getting an Hack by when trying to get to the cpanel. Not in the cpanel itself, but as if the entire file was overwritten by his 31 byte "Hacked by ..." But like I said, I can't actually remember what I was getting. I might have just been timing out. I got a couple database errors early in the morning lately too, but nothing worth writing home about. My old host (who was never hacked) had frequent MySQL errors too, so I don't think the two are really related. The server load numbers have been high ever since I joined Fuse9. The first day my forums were set up I remember the server load was somewhere around 30.
Posted by RobM, 08-28-2006, 11:16 PM
yep.. I have seen this and if he just patches that hack without redoing the drive the guy will be back. The only way to change any cpanel root files is from the root area.
Posted by TitanJeff, 08-28-2006, 11:20 PM
Are we at risk of losing anything once this hack is repaired? Last edited by TitanJeff; 08-28-2006 at 11:25 PM.
Posted by JeffHCross, 08-28-2006, 11:21 PM
Rob, any suggestions on what we should / shouldn't do? Such as FTP usage, etc.
Posted by JeffHCross, 08-28-2006, 11:30 PM
( Never mind )
Posted by Dave S, 08-28-2006, 11:35 PM
I've updated my site via FTP. The hack took out any file named "index" and any file name "main". There was a gif named main and it overwrote it. This site has been up for about 10 minutes since I FTP'd it. I believe that this site server is Travis, and is in NYC. I also have some sites on their bocacom servers, and they are unreachable, have been all day. Dave
Posted by TitanJeff, 08-28-2006, 11:35 PM
I'm downloading a backup of my largest site only because I have no idea what else to do right now.
Posted by nax9, 08-28-2006, 11:38 PM
We've been through this hack ourselves on 2 of the servers. It's a kernel exploit. All filenames with index/main/home in them are being overwritten. Hopefully Fuse9 has offsite backups from which they can restore from. They'll also need to update their kernel.
Posted by TitanJeff, 08-28-2006, 11:39 PM
Wow. And if they don't?
Posted by nax9, 08-28-2006, 11:42 PM
Well, if they're in RAID1, the files are automatically mirrored, so it won't do much good..
Posted by JeffHCross, 08-28-2006, 11:46 PM
Which reminds me of the reason that I don't use RAID1 on my home machine. I fail to see the point, unless you're just worried about drive failure. Any virus/hack/mistake can destroy files from the primary and RAID1.
Posted by TitanJeff, 08-28-2006, 11:49 PM
How common is this hack? What could Fuse9 have done to prevent it?
Posted by JeffHCross, 08-28-2006, 11:56 PM
Looking at Google, pretty common I'd say. I saw several sites that STILL say "Hacked by Golge", including a financial company in California.
Posted by TitanJeff, 08-29-2006, 12:00 AM
This is a very helpless feeling. We don't even know if Fuse9 knows of the problem yet. Once discovered, how long before it can be repaired and things back to normal?
Posted by nax9, 08-29-2006, 12:04 AM
With offsite backups (rsync), kernel upgrade, etc..between 12 and 24 hours, depending if the backup is on-network or off-network
Posted by TitanJeff, 08-29-2006, 12:09 AM
Thanks, Anthony. How old will that backup be? For example, I have a backup from two days ago. Will they just fix the the corrupted files or will it overwrite everything? I may have more current info than their backup.
Posted by nax9, 08-29-2006, 12:12 AM
I'm not from Fuse9, so honestly, I don't know. The backup you have will overwrite everything (unless you extract it and replace only those certain files). But I wouldn't do anything until you hear back from Fuse9 that everything is clear, or else it will just happen again and again
Posted by Dave S, 08-29-2006, 12:12 AM
I'm sure that they know. Don't know if it means anything, but I tried to call the director of marketing at Fuse9. Phone's busy. Probably ringing off the hook. The site on Travis is still up, so they probably have defused the hack there, as it sounds like the hack will rewrite files repeatedly if not downed. Dave
Posted by Dave S, 08-29-2006, 12:15 AM
Oops. Down the server went. Either Fuse9 downed it while they are working on the hack, or the hack went deeper. Anthony, can this hack disable the entire server? Dave
Posted by nax9, 08-29-2006, 12:22 AM
It disables functions that rely on filenames : index/main/home . Other functions should remain unaffected
Posted by TitanJeff, 08-29-2006, 12:28 AM
My server is down now as well.
Posted by JeffHCross, 08-29-2006, 12:30 AM
Unless Fuse9 is the most pathetic host in history, they would have known about this level of a hack almost immediately. It's a whole different story if one individual site/accounts/cluster is hacked, but this was host-wide as far as I can tell. They should have known within minutes. Dave: My site on Trump (isn't that the name of the NYC server?) has been down most of this time. But mine went down later than TitanJeff's and others ... so it seems like it's progressing slowly. Last edited by JeffHCross; 08-29-2006 at 12:34 AM.
Posted by TitanJeff, 08-29-2006, 01:02 AM
I actually got to their site and went to the forum. Before I could post, it was down again.
Posted by BCyber, 08-29-2006, 01:07 AM
I actually notified him Gene I think is his name that my sites were down and he checked and had no idea. Shortly after, he signed off aim and hasn't been on since. That's what really pisses me the funk off.
Posted by nax9, 08-29-2006, 01:10 AM
During our problems, staff was continuously bogged down by answering tickets instead of fixing the problem. I had to handle the ticket triage while the techs did their thing. So I can understand if Gene wouldn't show up on AIM...
Posted by BCyber, 08-29-2006, 01:14 AM
luckily I have lots of sites with recent file and database backups and also uploaded and ready to go on different hosts so all I have to do is change dns info with my domain register to be back up but lots I don't have backups. I guess this is what happens when u take the cheap route on hosting. It's my own fault.
Posted by RobM, 08-29-2006, 01:19 AM
Well the first thing you have to look at when you see this are they running security on the server to help stop this, 99% of the time host install there stuff like AFP, Hardening, ect once and forget about it. Host have to remember to aduit there servers as new holes are found very quickly by hackers. That depends on the damage the hacker has caused. If say the hacker plays with the system and the backups are running during the same time and it changes files on your site / account during that time too and they only do say do daily backups then it could cause hell to break open. Now if the hacker deletes the backups, then they have major problem. Then it could take a few hours to a few day depending on how many accounts got hurt to do a quick semi-repair to make new backups, then replace the os and start from fresh. Again you should always once a week make backups. If you worried about your mysql, you should look at building a script to email your DB to you every night as thats the hardest to lose and recover from. The biggest thing people have to remember once a server is compromised it will take time to repair and do it right as doing a patch job can leave other holes open that the hacker may installed.
Posted by BCyber, 08-29-2006, 01:24 AM
Weekly backups are worthless to lots of people. Not every site is just a .html page that never changes. There's blogs, forums, tons of stuff that you can't miss even a couple hours of loss without major problems.
Posted by nax9, 08-29-2006, 01:25 AM
Rob, in this instance, we know what this exploit was...all it does is replace the filenames with certain words in them. I hope Fuse9 disabled the backups before they ran, so the backups should be safe and not compromised
Posted by BCyber, 08-29-2006, 01:28 AM
Did this hack affect mysql at all?
Posted by KPRS, 08-29-2006, 04:40 AM
Has anyone had update from fuse9 on this
Posted by KPRS, 08-29-2006, 07:46 AM
I just spoke to Gene there working on it as i type this. Heres the convo part of it. He did say anyone wanting more information to call Jason on 518 929 4515 He is only one free to talk at moment rest are working on fixing this issue. Hope this helps some of you.
Posted by KPRS, 08-29-2006, 07:48 AM
I just spoke to Gene there working on it as i type this. Heres the convo part of it. KPRS says: Hi u got a quick minute KPRS says: Its just to see if u have timescale of when server will be back online f9-Gene - fuse9.net says: i've been up for over 24 hours working on this man f9-Gene - fuse9.net says: i honestly dont know yet KPRSs: Have any files been lost f9-Gene - fuse9.net says: the FBI is doing an investigation as well so this alone may delay it a few hours KPRS says: K cool just needed some info on it nobody saying anything. He did say anyone wanting more information to call Jason on 518 929 4515 He is only one free to talk at moment rest are working on fixing this issue. Hope this helps some of you.
Posted by Dave S, 08-29-2006, 07:51 AM
Here's the notice I received, at around 1:00 this morning: We are currently expirencing a temporary server outage. This is due as a result of a small security breech. All billing information is still secure as it is retained off-site. There is no need to open a trouble ticket as we are working on a resolution of this situation. In order to prevent further penetration, we have disconnected network access to affected server(s) and are currently working on-site. We are commited to your clients as they are family and we truly apologize for the inconvience. Rest assured you will be reimbursed as per our Service Level Agreement. Regards, Jason Markowitz , CTO Generated by FPanel by fuse9 Dave
Posted by TitanJeff, 08-29-2006, 08:01 AM
I'm a little concerned he didn't answer your questions about files being lost.
Posted by webair-gene, 08-29-2006, 08:06 AM
Guys, I've got a few minutes, went out to dunkin donuts got a huge coffee, smoked, and I'm going to be on here for a few.. Trump the nyc server you guys have referred to is currently being worked on, as the email said, we pulled the network cable out and are working from a console on getting everything restored. At this time I do not have a crystal clear picture on the status of everyones data, while we do have RAID1 on the system it is of no use in a scenario like this. Those clients who have requested off-site backups have a day old backup since it's run sunday -> monday morning. If you have any questions give jay a call or slap them here.. I cant promise a response in 5 minutes but as soon as I get a chance I will reply.
Posted by Dave S, 08-29-2006, 08:08 AM
Thanks Gene, we appreciate the update.
Posted by webair-gene, 08-29-2006, 08:13 AM
sure... I've charged up my laptop so I'll have wireless... feel free to shoot me an im for updates or q's.
Posted by JeffHCross, 08-29-2006, 08:16 AM
Looking at my initial look around my system after I first noticed the hack, I'd say no. My forum was still up, no information had been changed, and I could still access and export the database. CPanel itself was hacked, so that prevented many of the normal ways of getting to MySQL (such as phpMyAdmin). But from what I saw, there wasn't any effect to my database, at least. Now, if your database is named "index", "home", or "main", that could have been effected, as that's what this guy targets. Yes and no. Weekly backups at least give you the previous week's worth of data. Rob's point is that Weekly Backups are STILL a hell of a lot better than none at all.
Posted by TRIBOLIS, 08-29-2006, 08:18 AM
Just curious, how long fuse9 has been down?
Posted by KPRS, 08-29-2006, 08:19 AM
Ive just been told files are ok but ensure you have copy of your index file. Obviously by looks of it theve deleted the index files. Designgraphy: I think it was around 1-2am not 100% sure.
Posted by JeffHCross, 08-29-2006, 08:20 AM
Look on the first page of this thread (around post #8) for a rough time for others. I was first notified of my site being down around 10:30 last night. My index files were replaced at 10:31 PM EST. EDIT: Standard rule of thumb applies here, imo. Any file that has a date modified it shouldn't should be replaced. That's one nice thing about computers as (AFAIK, at least) it's not possible to fake a Date Modified.
Posted by TitanJeff, 08-29-2006, 08:24 AM
In the case of one of my sites, it appears all the information such as articles and messages in the forum were untouched. Though I have a two-day backup, would there any way to only replace the effected files so that no information since the backup would be lost?
Posted by Dave S, 08-29-2006, 08:24 AM
My bocacom server went down about noon yesterday, and the NYC server went down at about 11:15. Dave
Posted by JeffHCross, 08-29-2006, 08:28 AM
KPRS already posted the above in the accompanying thread ... but in case other users see this post first (rather than the more active one), here's the link: http://webhostingtalk.com/showthread.php?t=540021
Posted by webair-gene, 08-29-2006, 08:30 AM
We noticed something wrong with trump at around 10:30 while we were doing some work on travis, at that point we had two downed servers. We got travis up and tried notifying everyone via email. We understand that many of our clients rely on their domains for email, we tried to pair up the clients whose domains matched their email and tried calling/leaving messages. As a pre-cautionary measure we unplugged the network cable causing the server to become inaccessable remotely. At this time we are creating an up-to-date backup of the system and transferring to an internal server. Once this is done we will be using something called INSERT to further assess the damage and see what can be done. Ultimately what's going to happen is that we will be re-installing the OS and moving everyone back to it. Our goals at this time are: 1) Getting everyone back online 2) Finding the culprit 3) Preventing this from happening again 4) Getting some sleep when we're done
Posted by webair-gene, 08-29-2006, 08:31 AM
There is no bocacom server. Those of you who were on it probably know why.
Posted by JeffHCross, 08-29-2006, 08:32 AM
Depends on your backup method, Jeff. The only files, as far as I can tell, that were effected were ones with the names "index", "main", or "home". So if you can grab files with those names from your backup, you'll be fine. Though I believe there was something in my forum about a change in the "Admin.pm" file as well, but I'm not sure as I haven't had an opportunity to check.
Posted by webair-gene, 08-29-2006, 08:33 AM
This is possible but time consuming. You'll have to compare modification dates/times and check the MD5 of your static files. Your data appears to be fine.. only thing that was touched is your index.* file.
Posted by TitanJeff, 08-29-2006, 08:43 AM
My front page index is generated from an article management system. I think I can rebuild the site very easily once the index to that system is restored. I'd think the same would hold true for a vBulletin forum which generates its own front page. I will need to make sure the current data isn't overwritten by the saved version when things are restored. How can I insure this doesn't happen?
Posted by Yash-JH, 08-29-2006, 08:46 AM
Its pretty simply if you use rsync. Rsync can be used to replace modified files. Wouldn't take more than 2 hours even of the largest file system if onl index files were modified
Posted by Dave S, 08-29-2006, 09:15 AM
I'm back up on all servers. Thanks, Gene. Dave
Posted by webair-gene, 08-29-2006, 09:52 AM
This is only temporary, we understand that it's a weekday morning and you guys need your email and all that fun stuff. At this time it would be advisable to retrieve anything urgent as the system is still in a somewhat vulnerable state. As a precaution, until the system is fully functional try to refrain from sending personal details. While we have replaced many binaries on the system it is still a work in progress. We have discovered the toolkit that was used, and thanks to that we have been able to work on the system and we know exactly what to look for. We're going to continue cleaning the system, make a backup of all your datbases, email, files etc.. move them to another server, do a clean install on trump, provision it, and restore your backups, once the backups are restored we will attempt to recover your index.* / home.* / admin.* files from previous backups. After that everything should be back to normal. It's still too soon to give an ETA, many of us have already been up for over 24 hours and we're committed to having everyone up and running in as short of a time as possible.
Posted by webair-gene, 08-29-2006, 10:06 AM
Attention: Do Not Log Into The System Until Further Notice. Not To Check Mail, Not To Upload Any Files. -----
Posted by TitanJeff, 08-29-2006, 01:48 PM
Anything new happening?
Posted by webair-gene, 08-29-2006, 01:51 PM
Jeff, we've been trying to give up to date updates on the home page. Let's cut to the chase: For the rest of today we will be working on installing a new os, securing it, provisioning it, mounting the old drive as a slave, and moving all the data. We hope for a speedy recovery. Upon the completion of trump2.0 we strongly recommend you change ALL of your passwords, especially email / ftp. We're going to be performing a RAM upgrade while the server is down. To keep everyone up as long as possible we'll be installing the OS on a similar server then moving the harddrive over.
Posted by TitanJeff, 08-29-2006, 02:22 PM
Thanks for the update. I'll check the site for further developments.
Posted by WireNine, 08-29-2006, 02:59 PM
Any idea on which Kernel exploit was on the server? Is it the same as the a couple other web hosts who had their index.html changed?
Posted by webair-gene, 08-29-2006, 03:19 PM
I'll get you that in a little bit.. I'm back to post an update: We've just mounted the original drive and have begun restoring everything.
Posted by KPRS, 08-29-2006, 04:35 PM
Great looks like all coming back whm up passwords dont work though lol.
Posted by thebigk, 08-29-2006, 06:57 PM
So, at what point should we should start complaining that our sites aren't up? Mine was up before the drive was moved, but doesn't seem to have been up since.
Posted by JeffHCross, 08-29-2006, 06:59 PM
BigK -> I'd personally say hold off on "complaining" until the main fuse9 site is updated again with the status that sites have been brought up. There hasn't been an update since 1 pm or so. Gene: I'm thinking this is a byproduct of taking down the server last night / this morning, but nslookup is failing on both of my hostnames. Last edited by JeffHCross; 08-29-2006 at 07:05 PM.
Posted by thebigk, 08-29-2006, 07:01 PM
I know it's tough, but I do wish there was some kind of ETA...even if it's incredibly pessimistic, at least I'd have some idea.
Posted by TitanJeff, 08-29-2006, 07:36 PM
I have a client ready to pull three of their sites from me. An ETA might save the day for me as well.
Posted by KPRS, 08-30-2006, 01:51 AM
I cant believe these are all stilll down looks like of host huntinhg again. Harsh but we all earn money from our sites so were losing by the day.
Posted by KPRS, 08-30-2006, 03:59 AM
If this was same as hostfrog who were done around same time how are they up and running apart i think there forum. shouldnt there be some sort of back up plan for this type of thing happening. Ive had calls all morning from aff managers asking whats going on due to tournaments im holding.
Posted by webair-gene, 08-30-2006, 07:08 AM
trump should be back up very soon, we ran into a few problems however we've worked 99% of them out.
Posted by thebigk, 08-30-2006, 08:38 AM
I'd say they haven't really been keeping us up to date...a message every several hours with no ETA in sight is not good (and the only update on their web site was last updated at 12:48pm yesterday) - especially when they seem to have time to make snide remarks to at best a mild troll.
Posted by Dave S, 08-30-2006, 10:04 AM
So here's where we are at. At this point, I only have of my sites down. Gene, keep us as updated as you can, we know that you are working hard, but try to get on once an hour with some sort of an update. Think of it as a team effort. If we can't update our people down the line, we look bad, and we lose business. I can understand the remarks. I figure that by now, sleep deprivation has become a way of life. As far as switching hosts, I am sticking with these guys for now. If I guess right, this should make their servers stronger, as Fuse9 certainly doesn't want to go through this again. If I move to another host, I just have to hope that this won't happen again where I know that Fuse9 now has a lot of incentive to keep their servers protected against any of the latest bugs that the lamers put out there. There is a reason that they are nicknamed lamers, they have nothing more in life to feel good about than making other people suffer like they do. But remember that they aren't worth anything more than the effort it takes to lock them out. Switching hosts makes them feel like they accomplished something and then they can giggle in their dark holes with their buddies like a bunch of jealous school girls. Remember that we are only as protected as the next exploit. It will be some other host, and some other lamer, some other time. That's how we find out about them. For now, I'm going to trust that Fuse9 will be on top of it with the latest protection. Dave
Posted by RossH, 08-30-2006, 10:06 AM
Whoever said it is a kernel exploitation is probably mistaken and pretty silly as your only seeing cpanel hosts here being exploited, I'm guessing an exploit in cpanel as there was one released not too long ago *shrug*
Posted by ksoong, 08-30-2006, 11:26 AM
My site is working but not FTP. Everytime I log into my.fuse9.net to check the status of the servers it says FTP (Not OK). How long will the FTP remain down for? My whole company is on standby waiting to start work again.
Posted by Dave S, 08-30-2006, 01:01 PM
An Open Letter To A Lamer. Hey buddy, you downed my site! Good job, I bet that you are proud. Did you tell all of your friends yet? Are they all giggling and rubbing each other and checking every five minutes to see if the site is still down? Or is the excitement waning already, and the laughs starting to get strained? But I guess that’s why they call you lamers. I bet that we are a lot alike. I’m not a professional programmer, but I am fluent in many languages. I can pretty much do anything with a computer that I’d like to, except that the stuff I do helps people. And just like you, I brag when I write something that’s a winner. I brag to my friends, and colleagues. I brag because I can - I don’t have to hide. So who do you brag to? Just your friends? Hmmm, too bad. Here you’ve been able to do a huge thing in downing a server, but nobody knows who you are. Just a friend or two, as you can’t trust more than that. You see, lamers aren’t very trustworthy. They might turn you in for the five minutes of fame that they would get. After all, if it’s the five minutes of fame that enticed you to do it in the first place, why should they be denied? I guess that you’ll just end up living a life bursting with anonymity, passing people in the street who have no idea how good you are and never can know. By the nature of what you do, it is necessary that it be dark in your world lest you be found out. The closet that you live in can’t be too big. Knowledge? I can put mine on a resume, under the heading “Experience.” Yours would have to go under the heading “Security Risk.” “Wait up”, you might say, “I could get a job with an antivirus or server security outfit somewhere for sure.” Yeah - just like the kids who sit and play video games all day could get a job at Xbox. There’s a difference between experience and useable experience. So I wonder how long it took you? How many hours did you slave and sweat and debug? Weeks, months, maybe? But I’ll give credit where it’s due, as you did manage to down my site. Worst case for me? Change hosts, update my DNS and load my backup. Might be only 15 minutes. Hope your time was worth it though, as that's all you've got. And what’s next? We found your exploit and closed the hole. The next one will be harder to find, but I suppose that you’ll work hard some months or years in hope of being even more unacknowledged. What about me, you ask? Oh, I’ll be doing fine. People talk about me. People want to know me. You see, I’m valuable. I help others, and people always want to work with someone who can help. Sorry though, last I checked there wasn’t a big market for kiddies who just know how to do mischief. Anyway, I have to go now lamer. Not that I don’t want to talk, but you just didn’t make that much of a difference. If life were a windshield and you were a bug, then you’ve hardly made a smear. Give it a week, and the whole thing is forgotten. Too bad that you can’t even be afforded that gratification. You see in order to be forgotten, it’s necessary to have been known first and that’s a luxury you don’t have.
Posted by TitanJeff, 08-30-2006, 04:24 PM
Anyone hearing anything? I am getting the hacker message on a few sites and a "Please re-upload this file" on others. And my WHM doesn't have any sites listed as of yet.
Posted by JeffHCross, 08-30-2006, 04:32 PM
My site is back up as of 3:43 EST. Not sure exactly when it came back. Index file does say "Please re-upload this file", but that makes sense. It's a placeholder file because, most likely, the copy that Fuse9 has was the overwritten index file that the hacker made. EDIT: My mail isn't back yet though. It says "no 'cur' directory". FTP seems out too. No response from the site when I try to FTP. Last edited by JeffHCross; 08-30-2006 at 04:37 PM.
Posted by TitanJeff, 08-30-2006, 05:16 PM
I wish we could get some idea what is going on. Maybe there is some testing going on? My FTP is also not working. But I assumed all backed up files would be restored first?
Posted by JeffHCross, 08-30-2006, 05:38 PM
Gene mentioned a couple pages ago that Fuse9, like someone suspected, has Raid1 as the primary backup, so that's why we're seeing index files not restored to pre-hack versions, because they were overwritten on the backups. But the rest of my files are there and fine as far as I can tell.
Posted by TitanJeff, 08-30-2006, 05:42 PM
The backups from Saturday night are fine. I just checked one of my smaller sites and the index is as it was before the hack. I assume something is delaying the reinstall of those backups? Last edited by TitanJeff; 08-30-2006 at 05:46 PM.
Posted by TitanJeff, 08-30-2006, 06:44 PM
I am able to ftp up to the server now. No WHM or cPanel access though. Anyone hearing when we'll get that back?
Posted by KPRS, 08-30-2006, 06:55 PM
Nop nothing here got WHM no sites in it though so just a waiting game.
Posted by TitanJeff, 08-30-2006, 06:57 PM
Well, I'm upping my index files for a few of my sites. I assume that is okay to do?
Posted by KPRS, 08-31-2006, 04:04 AM
Looks like everything is meant to back to normal but no sites in my WHM yet anyone the same. No updates on site or emails.
Posted by JeffHCross, 08-31-2006, 10:30 AM
KPRS + Jeff, You two are resellers, aren't you? 'Cause I have no idea what you mean by WHM. Looks like everything is back up for me as well.
Posted by KPRS, 08-31-2006, 11:06 AM
Yea we are it means all sites we currently host arent showing in the Control panel. Ive had to move most of my sites away as no communication nothing from fuse9 now. Forum isnt updated ( in fact last time admin posted there was 07-04-2006) notice of front page and last night was told all be ok in 30 minutes. I know they got hacked but lack of communication and timescale on this aint great.
Posted by Dave S, 08-31-2006, 11:08 AM
Hey Jeff, WHM is short for Web Host manager, so you are probably right. These guys are resellers, and they manage the domains that they sold via WHM. Gotta love all the acronyms, don't you? Dave
Posted by KPRS, 08-31-2006, 12:24 PM
Im lucky i dont host anyone mines personal use so only me that is affected by it phew.
Posted by ksoong, 08-31-2006, 12:59 PM
Well this problem has been around now for about 3 days. 3 DAYS!!!!!! For those who rely on their sites to be fully functional to work properly (especially the FTP aspect) this is totally unacceptable. sick! There's not so much as an update. I've logged a helpdesk ticket and there is no response yet. This is beyond frustrating now.
Posted by JeffHCross, 08-31-2006, 01:01 PM
FTP is fine for both myself and Titan. Which server are you on, ksoong? Trump?
Posted by ksoong, 08-31-2006, 01:05 PM
I don't know. How can I tell? When I log into my.fuse9.net it doesn't say. FTP continues to show a status of "Not OK". When I try using FTP from Filezilla, it chokes. Here is the IP address of the server that I'm on. 72.232.70.178 And the Reverse DNS look up: 178.70.232.72.reverse.layeredtech.com Which server is that?
Posted by JeffHCross, 08-31-2006, 01:36 PM
Ksoong: The address you provided has a nameserver listed for Layered Technologies. Obviously I'm not a Fuse9 technician, but I'm fairly certain they are not hosted by Fuse9. If they are, they have a pretty sophisticated webpage, and it even offers its own reselling. But I guess anything's possible. I did notice the location is listed as Dallas, Texas, which I don't think is a Fuse9 server. ALL: By the way, for those of you effected by this scripter/hacker, it appears his script deletes "logo.gif" (and possibly logo.jpg, I don't have any of those) from the system. On both of my sites, the splash logo ("logo.gif" on both) have dissappeared. Last edited by JeffHCross; 08-31-2006 at 01:45 PM.
Posted by KPRS, 08-31-2006, 03:33 PM
LMFAO i got emails there saying all restored everythings fine. Ok why no sites listed in WHM. Thank god i moved my siteds that are of importance away and only left behind the smaller sites i need. Good luck to whoever is really hoping to be back soon looks like fuse9 really are not on top of this. Gene told me on msn a while back they were building or buying there own datacenter god help anyone there.
Posted by Jmark, 08-31-2006, 04:28 PM
Ive helped to fix everything and have been working with eugene since this began. Im also issuing 1 month service credits to anyone who was affected by this attack. Please submit a trouble ticket and i will process the credit. Most services were restored yesterday Fixed the last of the FTP issues today, Sitebuilder will be up soon Im implementing many new procedures to prevent this from ever happening again, and in the event it does, im going to be able to basically ghost a server with a 24 hour old good backup and patch the machine. This will reduce down time in the rare event this happens again drastically. The contact issue was because our VOIP lines went down due to a seperate unreleated incident. We truly value your business! Jason Markowitz Chief Technical Officer General Manager Fuse9 LLC Last edited by Jmark; 08-31-2006 at 04:36 PM.
Posted by webair-gene, 08-31-2006, 05:36 PM
KPRS, you talk a lot of smack for someone who doesn't pay.
Posted by webair-gene, 08-31-2006, 05:41 PM
The last thing that is left to do is get everyone with WHM problems back up.. If at this time, you still cannot see your domains listed in WHM. Please either open a ticket or if you have one open already update it letting us know that it still doesn't work.
Posted by JeffHCross, 08-31-2006, 09:54 PM
Jason, When I try to create a ticket, it generates a Client ID of "F" and does not let me send a ticket because "One of the required fields is empty", or some similar error regarding required fields. This is both through the helpdesk link of my.fuse9.net and through LiveSupport.
Posted by Jmark, 08-31-2006, 11:07 PM
email me jmarkowitz@fuse9.net with your details and ill work on it. thanks again.
Posted by RaceJunkie, 08-31-2006, 11:30 PM
I think the same thing happen before.. When I was a client there I had a hard time getting up with anyone when my site went down.. Gene this was back in May.. Has this been done? Just wondering if there was a way to prevent this from taking down the fuse9 site as well.. I can relate to some of the customers because I felt the same way when my site was down.. It's really bad when you don't know why and can't get any response from the hosting company.. Could the phones have been forwarded to a different # with a message? Do you have an email list of the customers and maybe could have mailed them from some place else? I know your main intent was to get everything back up asap, I am just wondering is this what happens with most hosting companies when they get hacked?
Posted by webair-gene, 09-01-2006, 12:19 AM
There was no need to email clients from "some place else" because our site and mail have been working. Your client id is in your welcome email, pm me your domain name and username I'll respond with the client id.
Posted by JeffHCross, 09-01-2006, 01:14 AM
No need, Gene. I still have the original e-mail. I just couldn't tell for sure if that was the problem due to the cryptic error message. EDIT: D'oh! Even with the correct ID, I still get the same message. I'll just send an e-mail to Jason.
Posted by webair-gene, 09-01-2006, 03:28 AM
You can just email support@ I'll try to figure out why you cant send a ticket. Did you try it without the '-'?
Posted by KPRS, 09-01-2006, 04:33 AM
Exuse me but when you make me not having to pay as part of the deal when you bought clients from me then i still should get the same service as anyone else no matter what or do you have different ideas. So i expect sub-standard support then should i thats fine by me.
Posted by KPRS, 09-02-2006, 09:42 PM
Is trump down for anyone else again?
Posted by Jmark, 09-02-2006, 11:48 PM
Trump is up fine, travis and our nameserver went out and eugene is nowhere to be found, im trying to fix it as best i can for now... im happy this happened on a holiday weekend (not) no files were lost as i have a secure offsite backup.
Posted by KPRS, 09-03-2006, 12:14 AM
Gene is on msn but wont repond even though ive still no sites in WHM
Posted by Jmark, 09-03-2006, 02:33 AM
Last i heard from gene, hes not feeling well... ill look into it for you.as im having issues here with our travis server.
Posted by RaceJunkie, 09-03-2006, 02:42 AM
What happen to the fuse9 site? it does not come up at all.
Posted by tanfwc, 09-03-2006, 03:22 AM
I apply for a Windows BETA account but I waited almost two month and nothing come. I email in and no reply was given. I thought of giving their linux plan a try but after this incident, I'm scare.
Posted by KPRS, 09-03-2006, 07:32 AM
Well gene still online now says Cpanel error well ive had enough told him delete my acount as even though i dont pay (i was offered free reseller as part of deal when he bought my hosting clients) i should still get support so think again before jumping over to fuse9. 5 Days downtime on WHm is really bad IMHO or am i just being picky? Think they tried to much at one time. good luck in your future i hope. Kev
Posted by Lourdes, 09-03-2006, 11:49 AM
I only have a couple of domains with them so I didn't even notice the issues until I tried to add a couple more today. It would be nice if there was a status page on another server or email announcements. If I recall correctly the fuse9 site was supposed to be moved elsewhere months ago.
Posted by Jmark, 09-03-2006, 02:14 PM
were having some nameserver issues, everything should be back up soon.
Posted by BCyber, 09-03-2006, 03:09 PM
My sites were all back up and fine then now I just noticed they've been down for at least 12 or 13 hours. WTF???
Posted by shaneric, 09-04-2006, 03:14 AM
What's going on!? I haven't been able to access any of my websites or email in the last few days! Even the fuse9 site is down...
Posted by gene c., 09-04-2006, 09:25 AM
shaneric, I'm also as you? I did however get the fuse9 site outages e-mail telling me about this on 8-29-06 1:46 a.m. It did state we would be reimbursed for the downtime from it. I know it dosen't help with the fact it has happened. But, I also read here at WHT others have also had servers hacked. And I'm sure "gene and the others are doing the best they can to correct this problem" on a side note. today to date makes a full 4 months I have been with fuse9. I have had a few hours down time in the past. But, never this long before. And even tho they might have been able to prevent this from happening? I don't know? I'm still proud and happy to be a part of the fuse9 family
Posted by Hiccups, 09-04-2006, 08:00 PM
I'm a member at a site that is hosted by fuse9 and they've been down for 2 days now and were down for over a day not too long ago as well. I hope they move to a new host soon. This is ridiculous.
Posted by angelmom, 09-04-2006, 08:35 PM
How soon is soon? I see this is dated over 24 hours ago. I would really appreciate any update.
Posted by TitanJeff, 09-04-2006, 08:36 PM
I've been away all weekend. Has anyone heard anything?
Posted by RaceJunkie, 09-04-2006, 08:54 PM
I hope you guys get your sites back, your patience is allot better than mine.. I know Gene is probably doing what he can do to get it all back up
Posted by angelmom, 09-04-2006, 09:12 PM
My patience is getting stretched. LOL
Posted by angelmom, 09-04-2006, 09:18 PM
I do have a couple of additional questions. 1. Why no emails telling us what is going on? If I hadn't have stumbled onto this site, I wouldn't have had a clue why my site is down. 2. Why can't we get thru to their support phone number? 3. Well, there's no three really...it's all about communication. I feel like I'm left hanging out there. For all I know my members are thinking we don't pay our bill or something. It's embarassing to try to give an explaination when we don't know what's going on.
Posted by RaceJunkie, 09-04-2006, 09:48 PM
This was always my bigest gripe.. No Communication, when something like this happens people want to know what is going on.. I did talk to Gene on aim and he said they think they have fixed the problem.. Did not say what it was though.
Posted by TitanJeff, 09-04-2006, 11:13 PM
My sites are up but no e-mail functioning. Anyone else having e-mail issues?
Posted by KPRS, 09-05-2006, 01:50 AM
Answers to your list. 1. they have became uncaring 2. Its automaated never real person there. 3.None Gene ignored me al day on msn because i threw wobbler here over it. I have 1 more site to move then phew im out of there. I wonder out of all sites down how much all in they lost in know exactly how much i lost and its $$$ figures so i wonder who else is out of pocket. For a professional company why are we here discussing this and not on there forum WHT isnt a support forum last i heard WHT should tell Gene etc go get there own forum updated with the issues.
Posted by JeffHCross, 09-05-2006, 04:59 PM
I came here during the hack because the fuse9 site was down at the time too. Why you guys haven't taken to arms at the fuse9 forums about your recent issues is, I agree, rather confusing.
Posted by tom3, 09-20-2006, 06:47 AM
I dont get it is fuse9 trying to loose its client user database?????? My Cpanel been showing "hacked by Golge thnx:Thehacker" now for almost 2-3 weeks. FIX IT ALREADY .. this is for the domain localnerds.com
Posted by webair-gene, 09-20-2006, 07:22 AM
I'm sorry, Why haven't you submitted a ticket about this? This issue was fixed weeks ago, why are you coming forward with this now?
Posted by tom3, 09-20-2006, 07:23 AM
Tried to submit a ticket tons of times and no replies, Now my sites all screwed up. With the NS lines. If it was fixed then whys mine still messed up? If you can just reload the cpanel it would be all fixed. EDIT: I know its pointing to the wrong IP right now, i went to rehash all my stuff and it changed all the info back to old NS lines. Took me awhile to find the fuse9 ns lines now its not updated i guess yet. so dns is screwed. Let me know when you fix my cpanel, I can still login via the IP. Also I dont care if I loose the CPanel settings, I just want it reinstalled so its 100% working Last edited by tom3; 09-20-2006 at 07:27 AM.
Posted by webair-gene, 09-20-2006, 07:32 AM
What are the ticket ID's?
Posted by tom3, 09-20-2006, 07:35 AM
I dont know, RAZA submited them not me. I own localnerds with raza tho, and have access to all his information. Im Tom. He told me over AOL msger he sumbited tickets and no reply, infact he told me to find a new hoster, which is somewhat why the sites screwed up, he deleted the fuse9 NS lines from godaddy, and I just put them back now. I figured I could get it straightened out before he msgs or calls me again that way he changes his mind, because I havent really experienced any negatives with your uplink and yourself other then this hacking situation. My only concern is getting the cpanel 100% working again, so I can get the LN store running again, hes having a fit because our stores down. you can email me @ tscompusa@comcast.net if you like.
Posted by webair-gene, 09-20-2006, 07:58 AM
I don't see a single ticket from him, furthermore there is nothing wrong with CPanel, I as able to log in to your domain with no problem.
Posted by tom3, 09-20-2006, 07:59 AM
Click FANTASTICO..........
Posted by JeffHCross, 09-20-2006, 08:01 AM
Maybe because you didn't point out to them that it wasn't fixed? Support personnel are not all knowing, and sometimes can only fix what we tell them is wrong.
Posted by tom3, 09-20-2006, 08:04 AM
Its not my fault this server was hacked by some script kiddie with 0day exploits....... and i definitely shouldnt need to be contacting them telling them this is not working still.. theres no way this is a single user problem its a damn cpanel, it effected everyone using that cpanel on the server im on......... I guess im the only one that uses fastastico i dont know..
Posted by webair-gene, 09-20-2006, 08:06 AM
Do you think that it takes 3 weeks to fix something?
Posted by tom3, 09-20-2006, 08:07 AM
but anyways if I thought there service was "******" I would just move on.. and not even bother.. obviously thats not the case. Like I said above.. the uplink is very fast, and up 99% of the time, and never lags for me, which is a big plus. So to me its a hosting company worth taking the time to work out the snags no matter what they might be.. Now if raza never submitted a ticket I apologize with my very first post how I approached the forum.. Tom
Posted by webair-gene, 09-20-2006, 08:07 AM
Fantastico should be fine by the way.
Posted by tom3, 09-20-2006, 08:09 AM
ya now it works, but how were we the only user to get that msg or is it that no one else needed to use that option? i dont understand
Posted by webair-gene, 09-20-2006, 08:09 AM
Seems like you were the only one, no one else said anything about Fantastico not working.
Posted by tom3, 09-20-2006, 08:13 AM
ok thats wierd. Ill have to ask raza why no tickets were submited yet he told me they were.. maybe he wasnt hitting submit i dont know, i dont login the main control panel for billing, i just login to the ftp, cpanel, etc.. im basically his web designer, i do all his updates etc.. thanks for fixing the problem tho. Tom
Posted by webair-gene, 09-20-2006, 08:15 AM
No problem, Take care.
Posted by JeffHCross, 09-20-2006, 04:21 PM
Tom, my apologies if you thought I was saying it was your fault for the problem to begin with (the hacking). That certainly wasn't the case. And no, the original hacking wasn't a single user problem. But, in general, when support personnel think something is fixed, it's up to the individuals to point out "Hey, I'm still having this problem!" Again, my apologies if I seemed overly rash. I work at a support desk in my spare time off from school, and we frequently get users who expect us to magically know when something happens like the printer running out of ink. Obviously that's a much smaller problem than what you were experiencing, but I hope you can see why I said what I did. We're not all-knowing, and unfortunatly it sometimes takes users pointing out problems for us to discover that not everything's fixed. Anyway, an actual suggestion ... you said that raza said that tickets were getting submitted, but they apparently weren't. Do you know if he was submitting them through the Fuse9 website, or through fPanel, etc. Here's what I mean. One way to submit tickets is to go to www.fuse9.net, then click "Chat Now!". And then if Live Support is currently offline, it gives you a way to submit tickets through there. In my experience, this interface is not always successful in submitting tickets. If that's what raza was doing, then that could be the cause. Hopefully it's something simple like that. Glad to hear Gene got you up and running again.
Posted by tom3, 09-20-2006, 08:14 PM
no biggie its cool.
Posted by gene c., 10-05-2006, 01:25 PM
I'm posting here for I couldn't get to any of fuse9 links, homepage,forums,fpanel etc. my site genec-lori.com,cpanel,mail is also down since early this morning. I mailed Gene about a hour ago. either they are busy working on it or haven't saw the mail as of yet. this is only a post to see if others are having the same problem. Have tried all the above with the latest firefox & IE 7 RC1 with maxthon shell.
Posted by RaceJunkie, 10-05-2006, 01:39 PM
Technical Contact: Fuse9 LLC Phone: 866-606-5050 See if you get an answer. I never did..
Posted by gene c., 10-05-2006, 01:50 PM
Thanks but, No, just tried. Maybe it's just a small thing and will be fixed shortly. they have always been good about staying up for me! Except for a few times and of course the latest hack talked of here! as a matter of fact I have been with 6 months as of 10,5,06 and am very pleased with them as a host!!
Posted by RaceJunkie, 10-05-2006, 02:07 PM
I'm sure Gene will get everything working good soon
Posted by tom3, 10-05-2006, 02:58 PM
down for me as well, and we rely on our email to contact clients. we are getting screwed right now with this downtime, about to loose a big client.
Posted by TitanJeff, 10-05-2006, 03:29 PM
Add me to the list of those who are losing clients. I've been down now more than seven hours. I opened a trouble ticket and was informed that it was an "apache issue" this morning. I got another reply to my pleas for an update around five hours later saying that someone from Fuse9 was going to the servers to work on them. I understand unknown things happening sometimes but to not be informed via their site, forum or e-mail is unacceptable when my clients are looking for answers.
Posted by RaceJunkie, 10-05-2006, 03:53 PM
Hope everything works out for you all. I know it sucks when your sites are down, I am just glad I have not had that issue for awhile now. I still don't understand why hosting companies don't put their sites some place different than their customers. If that was the case atleast you could still get to your tickets.. When your site is down so is theirs, Why is this, anyone know?
Posted by TitanJeff, 10-05-2006, 04:02 PM
For most of today, I was able to get to the Fuse9 site. I don't think they've been down but a couple of hours. I'm wondering if this is another hack at this point.
Posted by thebigk, 10-05-2006, 07:23 PM
Sigh...down again and it's been down all day. I did get a message this morning from them saying they thought it was a PHP extension problem, but that was before fuse9.net tanked as well. (And I can't imagine a PHP extension should take down a server) We're been working on finding a new host since the last hack, trying to figure out the best way to approach things since we seem to keep choosing crappy hosts, but now we're in panic mode and are leaving ASAP. Hopefully, the servers come back up long enough so we can recover our data.
Posted by JeffHCross, 10-05-2006, 07:46 PM
I'm just glad I don't have clients. Now I just want my data.
Posted by RaceJunkie, 10-05-2006, 08:45 PM
Looks like fuse9 is back up now
Posted by adam, 10-05-2006, 09:47 PM
Okay, why did Gene say that the FBI was investigating it and that was delaying it? The FBI doesn't investigate something like this so quickly...
Posted by ayksolutions, 10-05-2006, 10:48 PM
Where was this said? Must have missed it.
Posted by RaceJunkie, 10-05-2006, 11:18 PM
Here is one http://www.webhostingtalk.com/showpo...8&postcount=49
Posted by adam, 10-05-2006, 11:19 PM
To ayk, this guy spoke to him on AIM
Posted by gene c., 10-08-2006, 04:52 PM
I'm posting here for I couldn't get to any of fuse9 links, homepage,forums,fpanel etc. my site genec-lori.com,cpanel,mail is also down since early this morning.s? it was up around 10:00 a.m. florida time. just checked and all was down! anyone else. sorry for posting here. I had no where else to post. As I had stated before this is only a test!
Posted by shaneric, 10-08-2006, 05:54 PM
Yep, this is ridiculous. The last straw from me. Website, mail... everything is down for me. Even the fuse9 site is down. And no word at all from them.
Posted by angelmom, 10-08-2006, 06:05 PM
My site has been down for 6 hours now. No communication at all. This is getting old.
Posted by RaceJunkie, 10-08-2006, 06:21 PM
Man what in the world is going on over there. I guess I left just in time, It started out great but looks as though things keep getting worse.
Posted by angelmom, 10-08-2006, 06:41 PM
Yes, you were wise and left just in time. Who knows what's going on. Lack of communication has been a real issue.
Posted by angelmom, 10-08-2006, 07:42 PM
We are back up! Hopefully, we will get moved before it goes down again.
Posted by gene c., 10-08-2006, 07:55 PM
just looked at my e-mail and saw a post from this topic. I'm subs. to this one. just checked my site and it is up. I just wish their was a way for myself or others to know what is up? when all is down? I hate to have to always come here and tell the world or ask about it! just checked cpanel and mail all is working. server load states 3.85 and blincking red is that the average for it?
Posted by TitanJeff, 10-10-2006, 03:50 PM
It looks like Fuse9 and all my sites are down yet again. Been right at 30 minutes so far. Anyone hearing anything?
Posted by RaceJunkie, 10-10-2006, 03:52 PM
Man you guys just can't get a break can you?
Posted by nicedream, 10-10-2006, 03:58 PM
A bad host is like a bad fuse...
Posted by ksoong, 10-10-2006, 04:54 PM
down for me too This is really horrible.
Posted by TitanJeff, 10-10-2006, 06:15 PM
According to their front page, it is emergency maintenance. There is nothing about how long it will be down. I am now going on two hours.
Posted by gene c., 10-10-2006, 06:36 PM
add me to the list with the rest of you all! I don't see anything on their frontpage? can't get it to load?
Posted by tom3, 10-10-2006, 06:38 PM
Fuse 9 Staff Problem I Have Been Down For Almost 4 Hours Now And These Fuse9 Have No Clue What This Is Costing Me. Their Team Of Have No Experience In Keeping Redudancy Up. I Need To Switch Asap. Fuse9 You All Are A Bunch Of Last edited by bear; 10-11-2006 at 08:35 AM.
Posted by tom3, 10-10-2006, 06:44 PM
people that dont know how to run hosting companies shouldnt be running them.. this is unfortunitely the result of JUST THAT......... Nice.
Posted by tom3, 10-10-2006, 06:46 PM
Maybe you need to stop supporting trashy hosting companies ran by 15 year olds, that have no knowledge in what there doing whatso ever. and keep there phone off the hook 24/7 and avoid customer service.
Posted by gene c., 10-10-2006, 06:48 PM
http://www.webhostingtalk.com/showthread.php?t=553870 people that start double theard about the same thing or topic. shouldn't be posting either? Tom3 I know you are upset. but, all this does is make you look bad?
Posted by gene c., 10-10-2006, 06:50 PM
Dude, why are you posting to both threads about this. please either post to one or the other? I don't know why the mods haven't picked up on this yet??
Posted by nicedream, 10-10-2006, 06:53 PM
Yeah I agree, no need for two threads about it. However, you made me LOL with the phrase "Team of Goobers"
Posted by gene c., 10-10-2006, 07:02 PM
her you go Tom3, I know why the servers are down? http://www.teamwarfare.com/viewteam....=Goofy+Goobers just trying to make a little humor for you? I'm sure they are doing their best to fix it. And remember you aren't the only one that this is happening to? But, you are the only one acting like you are with the name calling of them. if you leave I'm sure you won't be missed by them.
Posted by gene c., 10-10-2006, 07:05 PM
my site just came back up. don't know about cpanel or mail? haven't tried them yet?
Posted by JeffHCross, 10-10-2006, 07:47 PM
I wonder if this 'emergency maintenence" could be related to the fact that phpMyadmin and my.fuse9.net were both down I believe both yesterday and today. I sent a support ticket in about it this morning but haven't recieved any communication since my last response at 10:30 this morning. FTP is down, that's a sign of serious maintenence. EDIT: I just remembered the the e-mail address I used is the one that uses my domain name. Of course it wouldn't work right now, lol. Last edited by JeffHCross; 10-10-2006 at 07:52 PM.
Posted by TitanJeff, 10-10-2006, 08:27 PM
Down 5 hours and counting.
Posted by gene c., 10-10-2006, 08:42 PM
did you see this? http://fuse9.net/ ATTENTION CLIENTS, TRUMP IS DOWN FOR EMERGENCY MAINTENANCE I was only down about a hour or so! I don't know what server I'm on? But, like I said all my stuff works. except http://my.fuse9.net/ on a side note and I know it dosen't help you all fell any better. But, I know they are doing the best they can to fix all of this. It just seems they are haveing a lot of bad luck! since that last hack?
Posted by JeffHCross, 10-10-2006, 09:30 PM
Yeah, I think most of us saw it gene. It was mentioned earlier in this thread, I believe. Well, my e-mail is back up. Or at least it was temporarily. So that's progress.
Posted by TitanJeff, 10-10-2006, 10:34 PM
I still have nothing. No updates. 7 hours and counting.
Posted by tom3, 10-10-2006, 10:42 PM
Emergency update, yet down all day long.. and when they come back up they will not explain what type of emergency or they will LIE like they did when they got OWNED by that hacker. I ran hosting companies before as well and it doesnt take a rocket scientist to keep a server running. Either they have a ****** uplink or they dont know what there doing in general. My money is on they dont know what there doin, otherwise they wouldnt of been running exploitable stuff that had patches available publicly.
Posted by JeffHCross, 10-10-2006, 10:47 PM
Jeff: as I mentioned, my e-mail was up temporarily. I just know I got 4 spam mails through my domain at random. Haven't been able to establish HTTP, FTP, or e-mail since.
Posted by RaceJunkie, 10-11-2006, 08:04 AM
[Error 2-22] This license failed to auto-renew and has expired. Please click here to auto-renew your license now. 22 - Outstanding Balance: 1 invoice(s): $24.95 NOTICE: Before contacting support, please verify the following: 1. Login to your Billing Account and verify that the status is active and there is no outstanding balance. 2. Login to your Member's Area and verify that your account is registered and you have a license key on file for this domain. 3. This installation has internet access and there is no firewall blocking incoming port 80 connections from our licensing server. Once you have verified and/or corrected the issues listed above, please try to auto-renew your license again. If you are still experiencing problems, please create a priority support ticket. Weird huh? What is that about?
Posted by TitanJeff, 10-11-2006, 08:35 AM
17 hours down and no updates.
Posted by TitanJeff, 10-11-2006, 09:30 AM
Received about 45 minutes ago from Eugene: "We are working on this diligently and should be back up shortly with an explanation for you."
Posted by gene c., 10-11-2006, 09:36 AM
my general rule of life is? if you don't have something nice to say about some one or some things are better left unsaid. it makes everyones life better. as I have stated before in this thread. I have been with fuse9 for 6 months. I really never know when my site is up or not. I usually check it at morning time and afternoon,evening. But, it's getting to be a regular thing here lately. I have no plans to leave them. But, I also feel kinda bad for you all and them? I have always had good or quick replies back from the host9 staff. except the last week or so. And I figured they were just busy fixing things! And that is why I can't figure out WHY some one from fuse9 doesn't come here and post some info about all of this down time, and other problems in general?
Posted by JeffHCross, 10-11-2006, 09:57 AM
Actually, not weird, assuming you found that at my.fuse9.net. It's been there before ... back in June. I think it's related to the SSL certificate that's used to validate at that page. I'm not completely sure they know this thread is still being used. I don't think Gene or anyone else has posted in here since the hacking ... really basically since this thread was moved from the more mainstream forums where it was originally put. That's my memory at least.
Posted by Jmark, 10-11-2006, 11:06 AM
Good morning. I know its been a while without an update. all data is intact.. We attempted to update a few packages on the server and one of the hard drives in the machine died. We are rebuilding the server from backups and everything should be kosher from here on in. im deeply sorry for any inconvience this may have caused and I truly value each and every customer. New fault tolerance procedures are also being implemented to prevent these problems from re-occuring in the future as downtime costs EVERYONE money. Please let me know if theres anything I can do to make this more tolerable. Thanks, Jason Markowitz CTO Fuse9.net CEO J. Markowitz I.T Services.
Posted by gene c., 10-11-2006, 11:06 AM
I can understand the reason for the move here. it's a more of a outage topic. then a general hosting problems? or to me it seems. this is what I have been talking about all alone. and I'm not taking up for fuse9 either. But, it now seems as most or all of these problems have came since they got hacked the last time? and maybe that is why they haven't been here. I often do ask myself. would I rather them be posting all over the web about these type of things or would I rather them stay fixing what is wrong at this time. kinda like a damn if they do/damned if they don't? either way. I try to look at both sides of it. for we really don't know what they are having to deal with at this time? But, I'd bet my account on it that they are doing the best they can. But, I would still like in the future a little more info from them. or else maybe they could put the forum on another server. so, as we won't have to come here to post.
Posted by gene c., 10-11-2006, 11:08 AM
Thank you my friend for the update you gave. my post was right after you made yours.
Posted by TitanJeff, 10-11-2006, 11:14 AM
How current is the backup? A realistic timeframe to be back up again would be nice so we can pass this information along to our own clients.
Posted by Jmark, 10-11-2006, 11:23 AM
cpanel is installing as i write this, then i have to scp the homes and the configs from the backup machine and adjust permissions. im hoping to have everything fixed by 2pm EDT, failing that, before 6pm EDT. the backup is 48 hours old as of noon today. so its nice and current. im planning some changes for fuse9 to help our uptime, etc... apparently they are needed.
Posted by David, 10-11-2006, 11:50 AM
Random question: Which method did the exploiters use to get in? Was this part of the recent 0day cPanel exploit that was released? Thanks!
Posted by Jmark, 10-11-2006, 12:06 PM
no hack this time, just a bocthed coreutil upgrade combined with a dead hdd.
Posted by gene c., 10-11-2006, 12:43 PM
not a a&& kissing post here either! but, you said dead hdd. if that is the case. I think you all did a great job on getting it back so fast! correct me if I'm wrong and I don't think I am! one of the Major hosting company had a HDD go out and it took them a week to get their servers back up? I would like a faster posting from you all in the future tho. even if it is just to say. we know we are down and are working on it as I type this. more will follow later?
Posted by Jmark, 10-11-2006, 02:27 PM
our goal is uptime and performance. i wont sacrifice either.
Posted by adam, 10-11-2006, 02:46 PM
Uptime and Performance but the server has been down for a week?
Posted by JeffHCross, 10-11-2006, 04:02 PM
It's been down since about 10 am yesterday, I believe. And from Jason's post, it was due to hard drive failure that occurred when they were trying to do some maintenance. You're right and I agree. I just thought that when the topic was moved there were fewer responses from Fuse9 after that. But that could just be my memory going again
Posted by gene c., 10-11-2006, 04:53 PM
You have to find humor in all you see or do in life. That's what this post is all about? it's looks like we all have had a few bad days here. maybe fuse9 the most. but, it could have been like this? http://www.news.com.au/story/0,23599...-13762,00.html and I know we are get a little hot sometimes. But, some enjoy ot more then others? http://www.azcentral.com/offbeat/art...rMan10-ON.html and one from me to finish it all . with a little halloween ? a little Photoshop playing with. And for the record this isn't my wife" and that is from her! http://www.genec-lori.com/mystuff/WMHH2006.jpg
Posted by Jmark, 10-11-2006, 04:57 PM
update 5 PM Eastern were moving all clients from the down server to one of our up servers on our other network. then im going to the datacenter friday (150 mile drive) and going to re-build the affected machine myself.
Posted by TitanJeff, 10-11-2006, 05:12 PM
Timeframe?
Posted by tom3, 10-11-2006, 06:26 PM
keep brown nosing gene. 1 week to fix a HD? HAHAHA right. These people never heard of raid. is fuse9 a bunch of kids or what? 17hrs to reinstall a OS and transfer old backups? thats a bit rediculous....... Just a reminder; its 2006, it shouldnt take this long to swap out a HD. there are datacenters that can fix a bad HD within 10min or less. or if they were smart they would have a mirror'ed HD ready to swap once one goes down. Either way, its not right, and im sure there going to loose plenty of users. first a hack, then down 24hrs, then down again, now again for 17hr+. At first it was a nice fast host, then it turned bad. happens all the time.
Posted by Scott.Mc, 10-11-2006, 06:42 PM
I wonder why It can take more than 17 hours to restore data and if you think it doesn't then you are quite clearly mistaken. Swapping the hard drive is one matter, however the time it takes to restore from disk to disk can take as long as it takes. You have no idea how big fuse9's hard drives are, neither do I, however without knowing that you cannot even judge on how long it takes. Is it good enough? no, but without knowing all the facts there could be a reasonable explination, ie huge hds. You can batter on about using RAID however it was not used so it makes no difference.
Posted by gene c., 10-11-2006, 07:25 PM
you see tom3, this is how you act when you smoke to much crack. and post to sites as this. it was either site5 or host gator that had the HDD blow. maybe some remember it. it was last year? I can also see you know nothing about computer hardware. Do you own a computer company or corp.??? I can't see why you don't just openly quit fuse9? right here on WHT and open up your own hosting company. then post here what the name of it is. and I don't mean a fly by night one either. I want to see it when you get as big as fuse9. I have a even better ideal. why don't you go down and fix the problems at fuse9. I'm sure they would like to learn from a genius like you?? and for the brown nosing part. if trying to look at both side of it. before I act like the *** you have made of yourself here. I think I'll be one of those? Hell, I bet I got learner techs that know more then you. If you ever need a job you can be my secretary? OK, enough said about this. you aren't worth me getting booted off this board. please mail me off site if you want to take this pity cry of your's any further! I'll not reply back to you or your comments on this board!!
Posted by tom3, 10-11-2006, 07:48 PM
keep talking. you have no idea who i am. maybe you should google the handle "mastadogg" then shut your mouth after you find out who i am and what im capable of. if you know whats good for you id stop in your tracks right now. I got more knowledge in networking + computers then you'll ever have in your life. im just tired of you kissing this host's ***. and fuse9 isnt that big. there database is weak. so nice try on that. maybe if they had real hosting like gigeservers, aka foonet, you wouldnt be waiting 20hrs for someone to transfer files. it dont take no 20hrs to transfer files. ive transfered tons of files from large SAN's, terabytes and it dont take no 20hrs. btw, i had a hosting company + shell company, with a total of around 2000 clients back in 2000. and that was just people from EFNet alone.
Posted by Scott.Mc, 10-11-2006, 08:14 PM
You really are a retard.
Posted by tom3, 10-11-2006, 08:15 PM
you looking at your own reflection or what?
Posted by JeffHCross, 10-11-2006, 08:32 PM
Guys, no disrespect but could we leave personal fighting/flaming out of this thread, please? Let's just try to keep on topic re: fuse9 if possible. Tom, you're right, it wouldn't normally take a week to recover from HDD failure. But it *has* happened. Last year I had a host have a HDD fail, recovered data from an old backup (weeks old, if I remember correctly) and bring the sites back up. Then they recovered the data a few days, maybe nearly a week later, and restored that data immediately without warning to the clients (i.e. myself), which caused us to lose any data between the first restore and the second restore. If memory serves, the second restore was prompted by a second HDD failure + the recovery of the first data. So that's an example of an HDD failure that cost clients a week, in reality. It could also happen if the HDD failed unexpectedly and the host's backup servers weren't properly prepared. Actually, I believe fuse9 has a RAID 1 setup. It was mentioned during the hacking that they did, if memory serves. But, you're right, we don't have the full information.
Posted by gene c., 10-11-2006, 08:34 PM
I think this says it all!! http://www.gamespot.com/pages/profil...user=mastadogg
Posted by tom3, 10-11-2006, 09:04 PM
since when was gamespot bad? its one of the most respectable gaming sites there is. You know yourself whats occuring right now should not be acceptable. Nothing is going to change that fact. If things were setup properly, it would never occur. Either way, I dont know how big there userbase is nor do I know how computer savy anyone is from fuse9, so with that said I will just wait and see what happens. I never posted that "fuse9 are morons" thread, Raza used my account and posted that. Thats not my style, however that just shows how frustrated he was at the time. Anyways good luck. I changed to a faster, more stable, hoster. I cant afford to not receive emails, when I have 5-6 projects going on at once. Also when was the last time you ever got service via there 1-800 number? It seems its busy everytime I call. That right there should tell you something. 1800 numbers should never be busy if there setup properly, and a busy 1800 number ussually just indicates they disconnected the line just to avoid customer service.
Posted by TitanJeff, 10-12-2006, 08:16 AM
Thursday morning. Nothing. Can someone provide an update?
Posted by gene c., 10-12-2006, 10:19 AM
Bump this post to the top again! I feel for you my friend. how about it fuse9. it has been since Wed. 5:00 p.m. eastern time or 15 hrs. & 20 minutes since any one was here. I know my site is up and all. But, I also believe all members of fuse9 are one family. and when one suffers. we all suffer. for that one person could be us the next time?
Posted by adam, 10-12-2006, 11:40 AM
Okay this is what I believe are the 3 scenarios here: 1. They are going out of business 2. They dont have extra hardware 3. They dont know what the problem is or dont know how to fix it I don't see why they would let it drag on so long, I would grab my data when it is back up if I were you guys and run far far away.
Posted by gene c., 10-12-2006, 01:46 PM
update I was wrong on my not having any problems. I have sent a mail to support from my system mail program. I never use my web mail for my isp blocks all outgoing ports. except from my gmail or bellsouth mail address. I can however send from web mail domain address to my gmail address and get it back on my system. just can reply back at all to domain name address. I also tried to send a support ticket from inside cpanel and got this message. Support Request Submit The System Admin has not configured this feature yet. on a side note. Tom3, today is another day. I say we forget wed. all together and forget it never happened. both of us were a little up set I think? and I think we let fuse9 get us both in a pi&&ie mood. good luck with your new host. and don't worry. If I ever saw the need to? I'd change host faster then you can hit the reply button to a post here if you ever need any thing from me. just send me a mail and I'll do the best I can to help you out. but, then again I might be able to learn from you a lot of things.
Posted by JeffHCross, 10-12-2006, 04:39 PM
That's my plan right now. Well, at the very least grab my data and make sure I'm backed up. The ironic part is that I was planning on backing up my data the very day this happened. I would have backed it all up too if not for the fact that phpMyAdmin was down.
Posted by gene c., 10-12-2006, 04:52 PM
I just don't understand what is up. I figured some one would atleast post a update today. they usually answer my support mails with in a short time? it has now been close to 4 hrs. I did do a mail test and here are the out come of it. I don't have a postmaster account. but, this way I will check all my mail address etc. http://www.dnsreport.com/tools/mail....genec-lori.com
Posted by JeffHCross, 10-12-2006, 05:06 PM
Well, don't forget it took nearly 24 hours for the first post here regarding this. Updates on this forum (or anywhere else) does not seem to usually be high on Fuse9's priority list. Whether that's a bad thing or not is up to everyone else. I'm not too surprised there isn't an update today.
Posted by tom3, 10-12-2006, 05:16 PM
ya, see thats the only problem here really. its ok to have downtime and all, but when your down and dont contact customers to let them aware of why there services they pay for are down...... well thats another story. that used to be the first thing i would do when i had my company. any little bit of ddos or downtime, or reboot of a box, anything, we let everyone know. i switched to 1and1, they have a very unique and friendly cp. so it seems to me, all this hosting is being done off a colocation. and the person above could be right, they might not have enough $ to fix whats wrong, and even thats ok, but........ theres no updates ever, so it seems they dont like there customers.. o well the customer should always come first. no hard feelings gene, not here to flame anyone, or anything in that nature. Tom
Posted by JeffHCross, 10-12-2006, 07:53 PM
Tom, did I read correctly that you switched to 1and1? I'd suggest you read up on some of the reviews posted here on WHT. Overall I think they're pretty good, but they've had some major billing problems that have really screwed over some customers. Just want to make sure you're aware of them. And I agree. Lack of communication is the biggest problem in this case, and the hacking. Too bad, 'cause other than this HDD failure and the hack, Fuse9's been very reliable, much more so than my previous host. And generally faster to respond!
Posted by gene c., 10-12-2006, 10:20 PM
tell me about it? I had a resellers account with CredibleHost for over 2 years. before joinging fuse9. I know what a bad host is about.
Posted by gene c., 10-13-2006, 02:09 PM
I hate to kick the horse again. but, is everyone's site back up yet. it's been 25 hours and haven't gotten an answer back from support yet.
Posted by JeffHCross, 10-13-2006, 03:32 PM
Nope, mine's still dead in the water. I think Trump is still dead.
Posted by TitanJeff, 10-14-2006, 03:03 PM
Anyone hearing anything? This is pathetic.
Posted by JeffHCross, 10-15-2006, 03:29 PM
Nope, haven't heard a thing. I'm pretty convinced they've bit the bullet.
Posted by RaceJunkie, 10-15-2006, 04:53 PM
Well that is a shame I thought they had a good thing going at one time, hell I even praised their service.. I had a feeling things were not right a couple months ago, so I left. At first I thouhght I acted to fast but now I feel I did the right thing.
Posted by JeffHCross, 10-15-2006, 04:56 PM
Well, as you wrote that RJ, my site has come backup. No cPanel access though.
Posted by Jmark, 10-15-2006, 06:06 PM
Were fully back up and running. if theres an issue, please submit a ticket. we have new hardware and software running now to prevent this from happening again.
Posted by adam, 10-16-2006, 01:11 PM
What hardware and software is that?
Posted by RaceJunkie, 10-16-2006, 02:04 PM
Website still reads Can anyone log into their my.fuse9 accounts by clicking the log in link I get nothing. When you try to order you get this message. I think there is still work to be done...
Posted by jerett, 10-16-2006, 02:09 PM
Yup - same message. I am sure they will catch this soon.
Posted by webair-gene, 10-18-2006, 01:03 PM
impossible to be getting it now. are you guys seeing it?
Posted by TitanJeff, 10-19-2006, 09:44 AM
Any of those on trump down this morning? I'm getting e-mail but my sites have been down since I first checked at 7:15 am central.
Posted by Jmark, 10-20-2006, 05:48 PM
we just restarted apache on the server after making a few changes. everything should have been fine since 9 am eastern.
Posted by ksoong, 10-22-2006, 04:20 PM
anybody else down today?
Posted by BCyber, 10-22-2006, 04:23 PM
Yes my sites are down. So is fuse9.net
Posted by angelmom, 10-22-2006, 04:53 PM
I just heard from Jason and he indicated that the tower in Texas is down, but they anticipate it will be back up w/in an hour.
Posted by BCyber, 10-22-2006, 06:09 PM
I don't even know how to contact support to see what's going on.
Posted by ksoong, 10-22-2006, 07:56 PM
So it looks like the tower is still having troubles eh? 1 hour's come and gone about 2 hours ago. Why does all this stuff seem to happen to just fuse9?? hackers, downed hard drives, failed networks, and now towers going down.
Posted by angelmom, 10-22-2006, 08:22 PM
UGH it's been over an hour that's for sure since I talked with him. Don't shoot this messanger. I'm still not up.
Posted by BCyber, 10-22-2006, 09:07 PM
WTF...do they have some 13 year old kid running their servers out of his bedroom or something. I've never heard of downtime like this over and over again in my freaking life. Gene last said he would step down from his postion if this happened again...That probably won't do. Maybe they(if it's more than a one man operation) should sell whatever remaining customers they have to a real host.
Posted by BCyber, 10-22-2006, 11:10 PM
Any hosts that can offer me a good deal right now, please contact me...I need to transfer about 12 domains with content. Low bandwidth, storage, and cpu usage.
Posted by adam, 10-23-2006, 01:02 AM
Ya that is pretty ridiculous this is still happening. Check the webhosting section and find a real host, I use a VPS from SolarVPS for my personal sites and it is totally solid.
Posted by BCyber, 01-15-2007, 04:54 PM
Looks like they've been down all day at least. Anyone here anything???
Posted by BCyber, 01-19-2007, 12:34 AM
Maybe they just ran out of funds and closed up shop because they've been down for days and I haven't heard a thing.
Posted by gene c., 01-19-2007, 09:33 AM
sorry for having to post here again. But, I just wanted to know if anyone else is having this same problem? NO fuse9 flames please. just down time related comments! this has been going on for 2 straight days "3 if you count today". http://www.dnsstuff.com/tools/dnsrep...main=fuse9.net http://www.dnsstuff.com/tools/dnsrep...genec-lori.com looks like we might have a problem? my mail/cpanel/site are all down. I also sent a mail to them and got a return error. This is an automatically generated Delivery Status Notification THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipient has been delayed: eugene@fuse9.net Message will be retried for 2 more day(s) Technical details of temporary failure: TEMP_FAILURE: Could not initiate SMTP conversation with any hosts: [fuse9.net. (0): Connection timed out] ----- Message header follows ----- Received: by 10.100.166.14 with SMTP id o14mr3612617ane.1169054612542; Wed, 17 Jan 2007 09:23:32 -0800 (PST) Return-Path: Received: from COMPAQ ( [MY home IP # ]) by mx.google.com with ESMTP id h16sm5810254wxd.2007.01.17.09.23.31; Wed, 17 Jan 2007 09:23:32 -0800 (PST) Message-ID: <001701c73a5c$368bc3c0$0301a8c0@COMPAQ> From: "c.e. gene connor" To: "Eugene Yaacobi" Subject: servers down Date: Wed, 17 Jan 2007 12:23:30 -0500 I'll be out for a few. but, will check this topic ASAP
Posted by Infinix, 01-19-2007, 06:44 PM
Looks like a few servers are down atm, specifically two of their DNS & all Mail. http://www.dnsreport.com/tools/dnsre...main=fuse9.net
Posted by Ltl Doc, 01-20-2007, 02:57 PM
Has anyone been able to get ahold of Eugene? I get no response to emails and I have misplaced the phone #.
Posted by Infinix, 01-20-2007, 06:42 PM
Administrative Contact: Fuse9 LLC Phone: 8666065050 E-mail: hostmaster@fuse9.net
Posted by gene c., 01-21-2007, 02:14 PM
I sent gene a mail 4 days ago as you can see from my first post here. it was also auto resent on the 19 & the 20 th. I still haven't got a reply back? I don't know which server I'm on? But, from the info I can trace to it is in texas. all I know is all my stuff has been down 4 days. And nothing as to why or when it will be back up? maybe they will take the time to post here with an answer for all of us? I feel they owe us that much. I also don't have a problem stateing it sure makes them look bad! when we have to use this forum for fuse9 members to be able to get any kind of info for our down time! so on a side note. Thanks Webhostingtalk for provideing us with the only way we have to discuss this matter at hand!
Posted by Funkadelic, 01-21-2007, 05:11 PM
Fuse9 is a one man operation. I used to work for fuse9, for about 2 weeks until I asked Gene for my paycheck, he didn't give it to me. Neither did he give a paycheck to everybody else that worked there. You might also be surprised to know that Scott, the owner of Hostgeekz.com was working at Fuse9.net for a while too, he was the lead server technician and everything was running smoothly under control, until he asked for his paycheck which he never got, so he left and now, fuse9 is basically run by one person....Gene.
Posted by Scott.Mc, 01-21-2007, 05:32 PM
Thought i'd chime in. I did infact work at Fuse9 and never got paid (didn't realise I wasn't the only one). Everything was smooth as far as I remember while I was there and the truth really about why Fuse9 oringally went down is because he did not upgrade his kernel(It was no longer my job at that time), the other server also infact ran an insecure kernel and probably still does to this day(Travis) however before I left /proc was mounted as nosuid. While you don't exactly want to hear this i'd say Fuse9 is pretty much gone. I do however know that the server travis.fuse9.net was online 5 days ago as I received a LSM alert for it. fema.fuse9.net is online which is located at nyi.net where Eugene works. Either way i'd say just move on. -Scott
Posted by BCyber, 01-21-2007, 05:51 PM
I already have 2 other hosting accounts. I just wish I could get backups for the blogs I have at fuse9.
Posted by hotneomatrix, 01-22-2007, 04:25 AM
i too have no idea. Anyone got their data back?? I was told by Gene that server will be up within 24 hours of time (about 30 hours back) but till now no signs ??
Posted by hotneomatrix, 01-22-2007, 04:33 AM
Hello Scott, Thank you for updating the details. It will be a great help if you could clear my doubts. I had a chat with Gene about a day back and he told 99% the server will be up by this time and server was shipped from Texas to New york now and so the delay. Will fuse9 be back with no lose of data ? Or is there chances for losing data ? Thanks in advance
Posted by Scott.Mc, 01-22-2007, 04:37 AM
I do not work for Fuse9 neither do I have any affiliation with them. I would suggest you move elsewhere as because the servers that are down are in LayeredTech which will not be shipped to him and he is nothing but a compulsive liar.
Posted by CMWebHosting, 01-22-2007, 07:53 AM
I've heard of a couple of hosts that have been hit with this new Kernel Exploit that copy's over all .html / php files Thing i cant understand is. why doesnt Fuse9 as a company just emply someone on a per job basis and get the server(s) back online .. It would cost what? 200-300 US for someone just to fix the servers to a state that they would be working again. i mean by the looks of it there are quite a few customers, so surely 200-300 wouldnt really affect the company what so ever We hire some of our guys on a per job basis, its better for us being a small company as we can pay once they have completed their job list. If any of you guys need to test any backups and things like that on another server please feel free to let me know, ill be glad to loan you an account on one of our box's so that you can either test to see if the backup is Fully Working, or just to store the backup for later use. I know it doesnt sound much, but its an offer. Before i opened my company i faced the same situation, so i know how you guys feel. Hopefully Fuse9 will be able to restore this major issue and get everyone back online 100%
Posted by RaceJunkie, 01-22-2007, 08:31 AM
I once thought fuse9 was a great company but I opened my eyes to the way it was being handled. Mainly due to the non responsive tickets and email, not to mention that their own site is even unreachable. I truly hope that Gene can get things turned around and salvage what is left and get a fresh start. Everyone deserves a 2nd chance but it is up to Gene to make it right for him and his customers. I had always thought it was a one man operation but never had any proof. I really didn't have that many problems. I was running a forum on a shared server and they moved me to the vps's when they first started them. I had issues from day one, so I figured it was time to move on.. I wish all if you the best of luck at recovering your data, and finding a host that will truly take care of you like you deserve..
Posted by gene c., 01-22-2007, 10:28 AM
Thank you all for the posted info! I can also see you all's side of your good or bad comments about gene & fuse9 as a whole! on the otherside of things. some of the statements are from a personal stand point of view. I didn't know about the size of fuse9 or the problems it might have had. I have been with them since march of last year. with only a small amount of down time or problems. I got in on the 48 hr. special they offered. but, to me all of this is not a answer to our problem here. I'm a stright forward and to the point man. And I expect that from the ones I do bussiness with. it has been 5 days since my stuff has worked. and I also believe in trying to work with someone. what I can't understand is no matter who the host is or how small or large they are? just stand up and be open with us and let us know where we stand with each other. even if you have to use a tandy system on dial-up. all host have problems now and then. but, if you want to contiue to keep your customers. you Must be open about your problems and not be afried to ask for help ? I'm asking you gene to come forward and settle this? for only you have the answers we all need.
Posted by RaceJunkie, 01-22-2007, 10:42 AM
Well said and if you have not been contacted in 5 days then that alone is inexcusable. There are many was to communicate these days and fuse9 is very aware of this thread.
Posted by David, 01-23-2007, 12:13 AM
They've been having a rough month: http://www.webhostingstuff.com/uptime/Fuse9.html I've spoke with Gene in the past and he did seem to have his clients' best interest always in mind. I'm certain he'll find a way to right this. Soon though, I'd hope.
Posted by WireNine, 01-23-2007, 03:57 AM
According to the thread, he doesn't seem like a trustworthy guy since he never paid any of his staff for the work they did. Fuse9 has been down for several days now.
Posted by BCyber, 01-23-2007, 10:02 PM
Has anyone talked to Gene lately?
Posted by Ltl Doc, 01-25-2007, 01:46 PM
After several attempts at sending emails and making telephone calls (with the line always busy) it is MHO that fuse9 is pretty dead (gee, what a news flash, I'm brilliant). My question now is this: How can we get our files? I can remember when I signed up with them I specifically asked how I could backup my database for the forum and was told I didn't need to. They would do all my backups for me and if I needed them they would recover them and get me the files. Right. Any ideas???? Ltl Doc
Posted by gene c., 01-28-2007, 12:02 PM
I have been busy with my parents and their bad health. and haven't had the time to post back here on this. I'm still without web hosting etc. since my first post here about this! one person stated it's not our right to judge fuse9. we aren't doing that or as I see it? we are only telling the truth from what we or our outlook as paying customers of fuse9. I paid for a year in advance. I also feel until my years is up or I get a refund for the unused service. I'm paying for my statements about them. The bottom-line here and the way I am known on the web and in real life. A MAN only has 2 things in his life to protect. one is Respect. and you must earn it? no ones gets it for free or is owed it!! the other is Trust. you must also earn it and not abuse it or you will loose it! But, the most important is a man's WORD! and the fact he must look at himself as others look at him. and ask himself is this what I want myself or others to see for what I say or do? I ask you again Gene to come forward and if nothing else? Just answer my question to you! and do it on the basic of the close friendship I had with you from our e-mails in the past.
Posted by David, 01-28-2007, 12:08 PM
Gene C, You're more than free to judge fuse9. Gene (the owner) on the other hand -- who knows what he's dealing with right now. Hell, for all we know anything could have happened. What isn't acceptable is the level of communication that you've been receiving: Some attempts should be made to keep you up to date. Beyond that though until further information is provided he could be going through the same things you are or worse. Last edited by David; 01-28-2007 at 12:14 PM.
Posted by Funkadelic, 01-28-2007, 12:46 PM
Whether or not you can get in contact with Gene, this type of downtime is more then ridiculous. I see this as being the end to Fuse9; as predicted by so many people before me. Now whether the issue is with the entire datacenter or a hard drive failed or Gene took the money and ran to Mexico. There should be backup solutions in place for every possible incident and communication is the most important thing that should be thought out in advanced. Good luck to the rest of you guys, if you have a backup of your website, then you might want to start the perilous 'find a good host' journey.
Posted by oates151, 02-01-2007, 08:46 PM
what about domains we purchased with fuse9? Can we renew directly with ENOM now?
Posted by Jame$, 02-02-2007, 03:43 AM
This all sounds horrible, hope it works out somehow for all you clients. I remember seeing fuse9 signatures around WHT, don't trust a host just because they post and take part in discussions here.
Posted by Infinix, 02-02-2007, 03:52 AM
If the domain is registered to you then you may be able to contact ENom and have them move it out of fuse9's account into one of your own, allowing you to renew or transfer it at your discretion. Last edited by sirius; 02-02-2007 at 11:55 AM.
Posted by Scott.Mc, 02-02-2007, 04:55 AM
I would strongly suggest you contact enom on this, if theres other people you should contact enom to. Fuse9 is gone, Gene has been online pretty much every day , yet has said nothing.
Posted by Funkadelic, 02-02-2007, 08:38 AM
Give Gene a piece of your mind...his screen name is monsterhosting@hotmail.com
Posted by ccb056, 02-03-2007, 02:00 AM
just finished talking to gene this morning
Posted by ccb056, 02-04-2007, 01:33 AM
still not up yet
Posted by Scott.Mc, 02-04-2007, 08:46 AM
ha what a conversation, you do know Gene is not getting any servers shipped to him? The main fuse9 website server which was at layeredtech will not be getting shipped to him and I am sure if anyone from LT read this they could confirm that. You really shouldn't await for something that simply isn't going to happen.
Posted by nicedream, 02-04-2007, 09:43 AM
Even if Gene could get that server back up, why bother? Fuse9 is dead. Who is going to trust a host that was down for 2+ weeks without *any* contact to its customers? Plus it looks like at least some of the data has been lost.
Posted by RyanD, 02-04-2007, 12:25 PM
It sounds to me like someone didn't pay the bills and LT yanked the box and now they are trying to make excuses. I wonder if Gene will sell me fuse9 now? I like the design... heh
Posted by ccb056, 02-04-2007, 05:02 PM
I've already got my sites up on another server, the problem is the last backup I made was on Dec 2. Needless to say I'm running on old data. I've got a Quad Xeon 900mhz dedicated server plugged into a university connection, so I've probably got a better setup than anything Fuse9 could have offered, and it's practically free for me.
Posted by Funkadelic, 02-04-2007, 05:22 PM
Good for you. Probably not too many other people actually have backups so at this point I suppose it wouldn't be ridiculous to call everybody's account being back-up a miracle.
Posted by Trophimus, 02-04-2007, 07:08 PM
I know that recently here, Fuse9 has pretty much "died" if you will. I'm not sure if I missed something but did they completely shut down or what? If anyone has any information, I'd greatly appreciate it (just curious). Thank you in advanced! Go Bears!
Posted by Infinix, 02-04-2007, 10:33 PM
I guess they would be classed as "dead" from a customer perspective, the owner seems to be lurking but not actively engaged in this thread, last few pages have posts of people who have been in some type of contact with Gene. He seems to be focused on getting server(s?) relocated and online. Last edited by sirius; 03-05-2007 at 11:36 AM.
Posted by Ltl Doc, 03-01-2007, 01:15 PM
I went to my old site yesterday and was directed to a store front. When I ran a whoisit search I found that I was still the registered owner of the domain and that the expiration of this domain was 02/08. See below: Domain ID: 115424252-LROR Created On:06-Feb-2006 20:13:28 UTC Last Updated On:07-Feb-2007 21:28:43 UTC Expiration Date:06-Feb-2008 20:13:28 UTC Status:CLIENT TRANSFER PROHIBITED Registrant ID:89A01A94A7AA685F Registrant Name:Kurt Gerber Registrant Organization:docslounge.org Registrant Street1:*************** Registrant Street2: Registrant Street3: Registrant City:Hemet Registrant State/Province:CA Registrant Postal Code:92544 Registrant Country:US Registrant Phone********************* Registrant Phone Ext.: Registrant FAX: Registrant FAX Ext.: Registrant Emai:********************** Admin ID:8278911E2CF83A44 Admin Name:Kurt Gerber Admin Organization:docslounge.org Admin Street1:*********** Admin Street2: Admin Street3: Admin City:Hemet Admin State/Province:CA Admin Postal Code:92544 Admin Country:US Admin Phone*********************** Admin Phone Ext.: Admin FAX: Admin FAX Ext.: Admin Email:************************** Tech ID:7C7369CF149A7582 Tech Name:Kurt Gerber Tech Organization:docslounge.org Tech Street1:********************* Tech Street2: Tech Street3: Tech City:Hemet Tech State/Province:CA Tech Postal Code:92544 Tech Country:US Tech Phone Tech Phone Ext.:*********************** Tech FAX: Tech FAX Ext.: Tech Email:*************************** Name Server: NS1.NAME-SERVICES.COM Name Server: NS2.NAME-SERVICES.COM Name Server: NS3.NAME-SERVICES.COM Name Server: NS4.NAME-SERVICES.COM Name Server: NS5.NAME-SERVICES.COM I have removed personal information from above. Now I'm no genius, but, as I stated earlier, this is still my domain. How could it be given to someone else. When I request info as to why I am directed to this site I am referred to the following email address: info@whois-help.info. Can someone explain this to me? AND WHERE THE HELL IS GENE???
Posted by jerett, 03-01-2007, 02:02 PM
I am getting an unable to connect with their main site as of right now.