Is Knownhost server down??

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Posted by daboolz, 03-12-2007, 10:02 PM
For the last 10 hours, I cannot access my website nor my clients'. This isn't good. I don't know if the problem is in my end or theirs. I can access http://knownhost.com, but cannot access http://support.knownhost.com, so I cannot submit a tech support. Can anybody please help and check if my http://65.99.238.89 is accessible? Here's a tracert report: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\user>tracert 65.99.238.89 Tracing route to ns1.netture.com [65.99.238.89] over a maximum of 30 hops: 1 3 ms <1 ms <1 ms mygateway [192.168.1.1] 2 49 ms 52 ms 52 ms 1.subnet125-161-198.speedy.telkom.net.id [125.16 1.198.1] 3 51 ms 52 ms 52 ms 65.subnet125-160-0.speedy.telkom.net.id [125.160 .0.65] 4 74 ms 73 ms 72 ms 203.208.143.45 5 73 ms 75 ms 70 ms 203.208.182.5 6 263 ms 289 ms 79 ms 203.208.182.158 7 290 ms 275 ms 286 ms 203.208.171.126 8 * 281 ms * 203.208.168.118 9 274 ms 284 ms 339 ms ae-2-54.bbr2.SanJose1.Level3.net [4.68.123.97] 10 320 ms * 290 ms ae-2-54.bbr2.SanJose1.Level3.net [4.68.123.97] 11 315 ms 316 ms * ae-21-56.car1.Dallas1.Level3.net [4.68.122.173] 12 319 ms 322 ms 312 ms COLO4-DALLA.car1.Dallas1.Level3.net [8.9.232.74] 13 308 ms 319 ms 321 ms ge-1-2.core2.colo4dallas.net [206.123.64.30] 14 320 ms 322 ms 321 ms ge-1-2.core2.colo4dallas.net [206.123.64.30] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Documents and Settings\user> Regards, Greg
Posted by layer0, 03-12-2007, 10:11 PM
http://65.99.238.89/ is accessible from here, however it is slow as Verizon/Internap appear to be having severe issues in Dallas at the moment.
Posted by kubel, 03-12-2007, 10:24 PM
Works here too.
Posted by daboolz, 03-12-2007, 10:26 PM
Hi layer0. Thanks for responding to my thread. So is it a colo4dallas connection problem? Who's responsible for this problem?
Posted by wosyet, 03-12-2007, 10:27 PM
From here too. I have a vps in knownhost and all seems to be fine!
Posted by daboolz, 03-12-2007, 10:34 PM
OK, thanks everyone. It looks like a routing problem from my ISP to level3 network. I've checked access from other ISP, seems to be working. I was a little worried there before... if the whole thing's down, I was afraid I would lose my clients.... Thanks!!
Posted by layer0, 03-12-2007, 10:50 PM
I'm not sure if your problem is anything to do with the same, as I'd need to see the outbound route too to be sure, but the issue I am referring to is with Internap & Verizon. It is not within C4D's control and is affecting many providers in the Dallas area.
Posted by net, 03-12-2007, 10:52 PM
Moved To Providers and Network Outages and Updates.
Posted by keywolf, 03-13-2007, 06:56 AM
Works here in the UK