Sago down?

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Posted by juju, 03-15-2007, 01:45 AM
From here is down.. Telus
Posted by phactor, 03-15-2007, 01:46 AM
here is down too, three servers plus their page.
Posted by HD Fanatic, 03-15-2007, 01:54 AM
down here too in usa. 63.246.x.x ip. hyperspin alerted me, sagonet.com is unreachable as well.
Posted by int., 03-15-2007, 01:58 AM
down here in Canada.. 63.246.xxx.xxx server as well... serviceuptime.com alerted me - just messed up my 100% uptime with them... really sucks! i can't believe after all the issues in the past, Sago still doesn't host their own site elsewhere (or have redundant DNS - switching to another server/carrier if something goes wrong) to keep their users up to date on what's going on the rare time something's up? really disappointing... and scary
Posted by phactor, 03-15-2007, 01:58 AM
up for 1 minute or so, but down again.
Posted by int., 03-15-2007, 02:00 AM
looks to be back up for me... what was that... 21 minutes?
Posted by phactor, 03-15-2007, 02:04 AM
yep, up again and around 20 mins. sleep again.. 6AM!
Posted by HD Fanatic, 03-15-2007, 02:06 AM
I hope they are upgrading their network..
Posted by HD Fanatic, 03-15-2007, 02:10 AM
down again
Posted by juju, 03-15-2007, 02:11 AM
Look like it's up and down.. more down then up
Posted by int., 03-15-2007, 02:13 AM
Unbelievable.. down again here as well...
Posted by HD Fanatic, 03-15-2007, 02:15 AM
sagonet.com was not reachable once during the course of this downtime..
Posted by HD Fanatic, 03-15-2007, 02:31 AM
up and down, up and down...
Posted by HD Fanatic, 03-15-2007, 02:40 AM
I called them, there's a problem with global crossing carrier. That's what we get for being single-homed, no redundancy....
Posted by int., 03-15-2007, 02:58 AM
thanks for the update ANewDay - mucho appreciated but this is the kind of update we should be getting from Sago themselves (if not on their website, which SHOULD BE UP, at least on here since they seem to frequent WHT a lot) i'm really disappointed in them today...
Posted by Justin, 03-15-2007, 05:27 AM
Glbx isn't their only uplink carrier, what I'm guessing (keep in mind this is a guess and may or may not be affecting this) is that they have glbx prioritized in their router(s) thus it gets more of the traffic. I too have a system there, it is up presently.
Posted by HD Fanatic, 03-15-2007, 10:16 AM
I meant inbound to their servers, gblx is the only one used afaik. They dropped level3 recently.
Posted by dspkable, 03-15-2007, 02:11 PM
This is only a brief summary of what led to the outage that occurred early Thursday morning on March 15th. One of Sagos core routers failed temporarily at approximately1:30am on Thursday. Peering with GLBX dropped at that time and effectively shut connectivity down until the router reloaded its configuration. The core router made a second reload a short while later and interrupted network connectivity again. We have contacted the manufacturer to identify the cause for this hardware malfunction and are awaiting a reply regarding the issue. Ironically, we were already in the process of preparing a new fully redundant core with greater expandability and functionality. We also have an immediate project to mirror our http://sagonet.com website to our newest datacenter in Atlanta. Progress on acquiring our additional bandwidth providers is moving, but not fast enough for us or our customers. Thanks again to our customers for their continued patience.
Posted by sprintserve, 03-15-2007, 06:51 PM
Perhaps you should have dropped level 3 after you have new carriers, instead of before. Your website being up is the least of our concerns. Our servers are the primary concern and it was down an hour.
Posted by HD Fanatic, 03-16-2007, 12:43 AM
I find this very unacceptable!! New carriers has been promised long before level3 was dropped. Where is the progress? Imagine a wide-scale ddos, it can bring the network to its knees quite easily :-/
Posted by Sago-MikeK, 03-16-2007, 12:59 PM
We're working on it, believe me.. but these negotiations are taking time. Too much time for my (and your) liking. But unfortunately it can't be helped.
Posted by Steve02, 03-16-2007, 05:54 PM
Quoted from Sago's website: "Our mastery of redundant routing ensures maximum service availability for our customers." sagonet.com/datacenter/network.php
Posted by HD Fanatic, 03-19-2007, 08:09 PM
servers down again, unable to ping nearby IPs as well. Probably affecting certain subnet(s) only.
Posted by Steve02, 03-20-2007, 01:18 AM
What happened this time?
Posted by Sago-MikeK, 03-20-2007, 08:36 AM
There wasn't a network outage here..