FDCServers outage [merged x2]

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Posted by applepanther, 03-16-2007, 07:30 AM
My fdc sever is down i tried to open their site and there site too down. Anyone know whats happening
Posted by qm8309, 03-16-2007, 07:38 AM
Down from Houston (cogent), LA (TWT) and Softlayer.
Posted by ex3me, 03-16-2007, 07:39 AM
ALL fdc is down what happen!!!
Posted by bheka, 03-16-2007, 07:43 AM
Anyone else seeing this??
Posted by jameslewis, 03-16-2007, 07:44 AM
Down from UK
Posted by Edman, 03-16-2007, 07:45 AM
Yep, it's all down. I wouldn't be surprised if somebody just stepped on the main power chord.
Posted by qm8309, 03-16-2007, 07:48 AM
I'd be very surprised if that chord is laying on the open ground to be stepped on. Oh and good luck to the person who stepped on it.
Posted by ex3me, 03-16-2007, 07:48 AM
...and they don't answer to emails
Posted by Xandrios, 03-16-2007, 07:50 AM
Yes, down. Both my BGP and PCCW-only servers are gone. Traceroutes dont even reach chicago, looks like they are wiped off the earth completely. Powerissues maybe?
Posted by WebFoundation, 03-16-2007, 07:51 AM
Hopefully we don't have another Foonet accident on our hands. This is completely out of place.
Posted by joeyjones, 03-16-2007, 07:53 AM
my redhotservers server is down as well as a friend's fdc server. i suspect that a datacentre is down for one reason or another - unpaid bille, power outage, faulty cable, etc. - but there isn't much we can do until they write q fancy report on it then we can suspect a conspiracy. -Chris Jarrett
Posted by qm8309, 03-16-2007, 07:54 AM
It seems their DNS servers are hosted solely on their own network and are currently unreachable. So naturally emails won't work either. Patiently waiting for my box to go back online here. Hope it won't be too long. This is actually the first real network down time I've experienced with FDC since I became a customer 2 months ago. Overall I have been pretty happy with their service. I sincerely hope that this is not something that leads to a downfall. =P
Posted by BELLonline, 03-16-2007, 07:56 AM
Yeah, it's rare to see the whole network down, can't even get in touch with them to see how long it will be. Last edited by BELLonline; 03-16-2007 at 08:06 AM.
Posted by bheka, 03-16-2007, 07:56 AM
This is bad .. just moved my data servers over there
Posted by Xandrios, 03-16-2007, 07:58 AM
Traceroutes stop before they reach their routers. This happens from different networks. It pretty much means that their core routers are down. Which could happen by mistake (but would be stupid)...however usually that means that there has been a large power outage of some sort.
Posted by ex3me, 03-16-2007, 07:59 AM
I'm with FDC since 2005 and this is not the first downtime I experienced with them, BUT all others big downtimes were announced. This is the reason I suspect this outage is really heavy
Posted by HE/LW-Sam, 03-16-2007, 08:02 AM
Still down......
Posted by nobody24, 03-16-2007, 08:07 AM
about 6 h fdc had the same problem but only 15 min
Posted by MaxCrandale, 03-16-2007, 08:07 AM
hmmmm.... any phone number or anyone reach them anlogly.. what they are saying about issue?
Posted by Scot @ SJIRadio, 03-16-2007, 08:07 AM
Glad to see I'm not the only one noticing it
Posted by ex3me, 03-16-2007, 08:09 AM
No phone number support - no words from them
Posted by anon-e-mouse, 03-16-2007, 08:11 AM
Threads merged.
Posted by aiki, 03-16-2007, 08:24 AM
Hmmmm..... from an FDC reseller...doesn't say much. "We are facing some network outage. We are working to fix the issue. We will update you as soon as it has been rectified."
Posted by Scot @ SJIRadio, 03-16-2007, 08:26 AM
Translation: They aren't answering me emails or calls either!
Posted by joeyjones, 03-16-2007, 08:27 AM
It appears to be coming back online... I suspect a problem with cogent. All trace routes stopped before cogent but it seems to be coming back if not reliably. While it used to not make ir outside of my isp it now sometimes makes it to: 11 154.54.12.133 69ms 83ms 82ms TTL: 0 (g11-3-0.core01.yyz02.atlas.cogentco.com probable bogus rDNS: No DNS) 12 154.54.5.85 72ms 177ms 67ms TTL: 0 (v3493.mpd01.yyz01.atlas.cogentco.com probable bogus rDNS: No DNS) 13 154.54.7.73 83ms 89ms 82ms TTL: 0 (t7-4.mpd01.ord01.atlas.cogentco.com probable bogus rDNS: No DNS) 14 154.54.3.206 82ms 83ms 84ms TTL: 0 (vl3496.mpd01.ord05.atlas.cogentco.com probable bogus rDNS: No DNS) 15 38.104.98.90 628ms * * TTL: 0 (fdc-servers.demark.cogentco.com probable bogus rDNS: No DNS)
Posted by applepanther, 03-16-2007, 08:28 AM
LOL
Posted by shellskynet, 03-16-2007, 08:29 AM
my server to fdc server is down :///
Posted by nobody24, 03-16-2007, 08:30 AM
some changes I can ping one of fdc IP
Posted by Justin, 03-16-2007, 08:32 AM
My server in FDC's datacenter is also down as of 7:16AM
Posted by ex3me, 03-16-2007, 08:34 AM
D:\Documents and Settings\SteX>tracert fdcservers.net Impossibile risolvere il nome del sistema di destinazione fdcservers.net. This is what I call a DNS issue.
Posted by jasonaward, 03-16-2007, 08:36 AM
This happened early this morning (around 2:30am to 2:45am EST)... same problem, though only 15 minutes that time. I know, because I received many text messages waking me up. I suspect they're having some sort of router issues.
Posted by MaxCrandale, 03-16-2007, 08:38 AM
hmmmm.... more than 1 hour offtime... in the middle of the day.. hope they do not transport data center from chiago to somewhere with trucks as managed.com once did
Posted by joeyjones, 03-16-2007, 08:38 AM
They host their own DNS servers, so all their domain names should be inaccessible.
Posted by HW-David, 03-16-2007, 08:47 AM
How the hell do we reach them? No phone numbers?
Posted by Mr Terrence, 03-16-2007, 08:48 AM
OrgNOCHandle: NOC1402-ARIN OrgNOCName: Network Operations Center OrgNOCPhone: +1-312-913-9304 OrgNOCEmail: support@fdcservers.net
Posted by EVILISCIOUS, 03-16-2007, 08:48 AM
Hmm, sharktech is in the fdc datacenter...
Posted by HW-David, 03-16-2007, 08:49 AM
http://www.webhostingstuff.com/company/FDCServers.html no one call that number.... Its a home line.... and the guy had no clue what FDC was.
Posted by HW-David, 03-16-2007, 08:51 AM
312-913-9304 disconnected
Posted by joeyjones, 03-16-2007, 08:51 AM
lol, his life is going to suck for the next week.
Posted by Rahxie, 03-16-2007, 08:52 AM
It's down for me too, hope it's back online soon and nothing too serious since I need backups from the server.
Posted by bheka, 03-16-2007, 08:53 AM
Antone called this number +1-312-913-9304 yet??
Posted by kamal_s, 03-16-2007, 08:54 AM
its look like huge DDOs to me..gotta wait and see
Posted by HW-David, 03-16-2007, 08:55 AM
its disconnected. Weird, I was just offered a chance to get out of that DC too.... maybe i'll have to do that now.
Posted by Mr Terrence, 03-16-2007, 08:55 AM
312-913-9304 disconnected
Posted by joeyjones, 03-16-2007, 09:02 AM
ddos would make sense with the random working pings and always changing trace route results.
Posted by EVILISCIOUS, 03-16-2007, 09:03 AM
http://www.webhostingtalk.com/showpo...44&postcount=2 Same datacenter...
Posted by Richard-Buzz, 03-16-2007, 09:11 AM
Anyone know what the problem is? I have a backup server with them.
Posted by sr_smith, 03-16-2007, 09:13 AM
Hey... what append with fdcservers network? Is not working anything. Cannot connect to my server, and cannot open the fdcservers site. I make a traceroute, but is dead. The ping is not respond. Check this. Traza a 66.90.66.1 sobre caminos de 30 saltos como máximo. 1 1 ms <1 ms <1 ms 192.168.1.1 2 60 ms 61 ms 59 ms 200.3.60.9 3 206 ms 205 ms 204 ms 253.37.3.200.telecom.net.ar [200.3.37.253] 4 197 ms 198 ms 198 ms 93.37.3.200.telecom.net.ar [200.3.37.93] 5 206 ms 204 ms 204 ms host90.200-3-81.telecom.net.ar [200.3.81.90] 6 445 ms 445 ms 446 ms nota.atlas.cogentco.com [198.32.124.103] 7 436 ms 447 ms 449 ms p2-0.core01.mia01.atlas.cogentco.com [154.54.2.1 89] 8 464 ms 465 ms 465 ms p5-0.core01.tpa01.atlas.cogentco.com [66.28.4.58 ] 9 484 ms 482 ms 476 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45 ] 10 478 ms 507 ms 529 ms te3-1.mpd01.iah01.atlas.cogentco.com [154.54.2.2 42] 11 523 ms 423 ms 366 ms t7-2.mpd01.dfw01.atlas.cogentco.com [154.54.1.73 ] 12 345 ms 358 ms 371 ms t8-1.mpd01.mci01.atlas.cogentco.com [154.54.5.14 ] 13 396 ms 422 ms 476 ms t7-3.mpd01.ord01.atlas.cogentco.com [154.54.6.25 4] 14 600 ms 614 ms 567 ms v3496.mpd01.ord05.atlas.cogentco.com [154.54.5.6 ] 15 * 641 ms * fdc-servers.demark.cogentco.com [38.104.98.90] 16 * * * Tiempo de espera agotado para esta solicitud. 17 * * * Tiempo de espera agotado para esta solicitud. 18 * * ^C All ip appear down. Traceroute and ping not respond, web servers not respond. What append?
Posted by HW-David, 03-16-2007, 09:15 AM
They're saying it is a one of their core routers. Why cant someone at least come to explain it? When BurstNET was down a while ago, for hours and hours, we at least had a rep here saying what the problem was.
Posted by Scot @ SJIRadio, 03-16-2007, 09:16 AM
Looks like we're back on.
Posted by BELLonline, 03-16-2007, 09:17 AM
Is this is? could it be true? My servers are all back - we'll wait and see for how long.
Posted by nobody24, 03-16-2007, 09:17 AM
my boxes UP
Posted by joeyjones, 03-16-2007, 09:18 AM
fdc Site Is Back Up!!
Posted by Dehumanizer, 03-16-2007, 09:18 AM
My 3 servers are up again.
Posted by dabystru, 03-16-2007, 09:20 AM
My 2 FDC servers have just started working
Posted by BELLonline, 03-16-2007, 09:21 AM
Getting slow speeds though, hopefully it will improve!
Posted by MaxCrandale, 03-16-2007, 09:23 AM
guess it is not been a truck issue god bless fdcservers.
Posted by Edman, 03-16-2007, 09:27 AM
Total of 2 hours downtime. Could have been worse. I hope they sort everything out.
Posted by BELLonline, 03-16-2007, 09:30 AM
is anyone else on 66.90.103.x getting slow speeds (3 of my servers are)? I have a server on 67.159.x and it's running nicely.
Posted by Xandrios, 03-16-2007, 09:38 AM
I'm guessing not all links are back up, which might be causing some speed issues.
Posted by BELLonline, 03-16-2007, 09:43 AM
Out of 6 servers I have with them, it had to be the least important one that runs perfectly haha
Posted by tsj5j, 03-16-2007, 09:43 AM
Maybe its some peering issue? Seems like a network downtime, my server didn't get shutdown.
Posted by AL-Benjamin, 03-16-2007, 09:44 AM
see here: http://www.webhostingtalk.com/showthread.php?t=591647
Posted by tsj5j, 03-16-2007, 09:45 AM
They are back up, dont worry.
Posted by Mr Terrence, 03-16-2007, 09:46 AM
3/16/2007 Early this morning an issue on one of our Core routers affected FDCServers resulting in a loss of connectivty with the majority of our upstream providers. After diagnoising the issue to failed hardware components, we swapped them out for backup parts and reconfigured. FDCServers is back up and all connections have been restored back to normal. You should have anymore issues at this time. Please only open a ticket if you have issues regarding your server still being offline. Also please note our response may be slower then normal due to earlier issue and increased ticket load.
Posted by Scot @ SJIRadio, 03-16-2007, 10:27 AM
I'm on 66.90.73.x and noticing some SERIOUS latency and bandwith issues as well.
Posted by Edman, 03-16-2007, 10:44 AM
I'm on 66.90.73.x as well, and it's running really really slow. Outgoing bandwidth is approx. 10 times lower than normal.
Posted by Xandrios, 03-16-2007, 01:21 PM
208.53.140.x is down to <10KB/sec as well. Same for 66.90.101.x. This is really getting out of hand, it has been like this for hours and hours.
Posted by argentow, 03-16-2007, 01:47 PM
FDC said the issue would be fixed in 24 hours.
Posted by Xandrios, 03-16-2007, 01:51 PM
24 hours is really too long for something like this. Packetloss over 10%, speeds are down to just a few KB/sec. At those speeds your server is pretty much unusable...for sure mine is.
Posted by Justin, 03-16-2007, 01:54 PM
Considering FDC is now back online, has posted a formal statement as to why the outage occurred and has rectified everything possible. I'd say this thread has definitely run it's course. If anyone is still having issues it'd be naturally best to contact FDC's support (obviously). Thread closed. Edit: considering it looks like as of this point this may not be fully over with, re-opened. Last edited by Justin; 03-16-2007 at 02:35 PM.
Posted by Edman, 03-16-2007, 03:04 PM
My server went down completely again, I filed a reboot request, and now it's back up to 20mbps. Not sure if they fixed it on their end or the reboot did something.
Posted by Xandrios, 03-16-2007, 03:11 PM
The BGP network is still down for me, however the PCCW network does work somewhat. Not like it used to be, but packetloss seems to have gone down. Performance is still <80K though, where it used to be 350K.
Posted by argentow, 03-16-2007, 03:20 PM
Very slow here aswell. Lots of packetloss. I have received nothing from FDC regarding the situation either.
Posted by Rahxie, 03-16-2007, 04:02 PM
It's still slow here and they say that the connection problems will be resolved tomorrow morning.
Posted by HostVisions, 03-16-2007, 04:07 PM
is the network up or still down?
Posted by Callous, 03-16-2007, 04:55 PM
all I know is that I listen to the server and I buffer like a mad banshee running across the river. sad to say... sounds horrible. Tracert's go nowhere!
Posted by HostVisions, 03-16-2007, 05:25 PM
upload speed, 2.2kbps, such a shame.
Posted by aiki, 03-16-2007, 10:37 PM
I actually happened to have run a speed test yesterday before the big crash. Here are some comparitive results to the same test server. Speed test results for down/up: 15393/8415 Kbps before core router failure yesterday 14169/3293 Kbps today following router replacement
Posted by Justin, 03-17-2007, 10:30 AM
Everyone, keep in mind they're running on a backup router (not to excuse this though), so chances are the backup router has a lower capacity/throughput rating.
Posted by Callous, 03-17-2007, 11:16 AM
they are down again - here we go again. Hopefully this is where they got the component needed to make the fix a permanent one.
Posted by ex3me, 03-17-2007, 11:18 AM
yes, down again
Posted by jayzee, 03-17-2007, 11:21 AM
Completely down. fdcserver homepage can't be access.
Posted by dedicados, 03-17-2007, 11:26 AM
again down!!!! all, from everywhere
Posted by Mr Terrence, 03-17-2007, 11:27 AM
yup down again.. whats the problem today?
Posted by thebestdeal, 03-17-2007, 11:27 AM
Here is a notice I recieved from them a while ago... In continuation of our yesterday announcement regarding datacenter\'s core-router failure that caused two (2) hours of unexpected service interruption and service degradation in the last twenty-five (25) hours, we would like to inform you that the replacement component has just arrived to our datacenter. Network engineers are currently working in order to start maintenance of component\'s replacement and complete re-configuration of the core-router. There might be some service interruptions during this maintenance, while the whole process may last up to 30-60 minutes until the network is fully operational and stabilized. Once the replacement process is fully completed, we will send you a final announcement about it. Emergency Maintenance Schedule: Start time (CST): Sat 17/Mar/2007 10:00am End time (CST): Sat 17/Mar/2007 11:00am
Posted by dedicados, 03-17-2007, 11:29 AM
well lets waith.
Posted by psyxakias, 03-17-2007, 11:38 AM
To avoid any misunderstands and further confusion, I would like to clear that the above e-mail announcement was written and sent by me to all Sharktech customers, not necessarily applies to FDCservers' customers. Thank you. PS: More and more, I'm thinking that I should fix that bug which shows \ before " and '
Posted by ex3me, 03-17-2007, 11:39 AM
Just wondering WHY FDC don't announce their maintenance to ALL customers. That's not professional.
Posted by Mr Terrence, 03-17-2007, 11:41 AM
I agree 100%
Posted by internalx, 03-17-2007, 11:44 AM
I moved to sharktech becuse of the same reason I had some issues with FDC They dont seem to admit when they have done wrong etc And there forums are very un-professional too I got on allright with the helpdesk staff but yeah had alot of issues trying to get them to understand they never installed my server right then when I proved it they blammed the OS A OS 1000s use with the same control panel Im not bagging on the staff well mabye 1 staff member..! Just really really annoyed me at the time.
Posted by activa, 03-17-2007, 11:45 AM
any one has a server in fdcservers and it working ? or all the datacenter is down ?
Posted by ex3me, 03-17-2007, 11:49 AM
Well so, I'll wait for the "final announcement" from sharktech.... My compliments FDC.
Posted by internalx, 03-17-2007, 11:50 AM
Sucks there network is down tho Since I have a server on it with sharktech LOL
Posted by psyxakias, 03-17-2007, 11:51 AM
Instead of bashing that gives absolutely no help, I'd advice everyone to be patient. I'm sure network engineers are doing their best
Posted by internalx, 03-17-2007, 11:53 AM
They are paying for a service they dont have They have a right to complain And my comments where just agreeing that they can be unprofessional
Posted by ex3me, 03-17-2007, 11:54 AM
I would be patient if they had emailed me
Posted by webtech, 03-17-2007, 11:56 AM
Looks like they might be down again.
Posted by webtech, 03-17-2007, 11:58 AM
Current discussion going on. http://www.webhostingtalk.com/showth...=591647&page=7
Posted by Callous, 03-17-2007, 12:01 PM
Actually, they did post a message on their website's forum indicating that a final fix would happen this morning - so hopefully this is what we are going through now. So in essence, they did warn you that there would be downtime even if it wasn't said in so many words. I believe it was Chronos that indicated that the buffering problem would be fixed this morning - that they were waiting on a component - or something like that.
Posted by activa, 03-17-2007, 12:03 PM
no announcement for the client ... no fixed time to resoudre the probleme ... i has been a great company .... now the reputation is to bad ... still my server is down ... are all the same ?
Posted by ex3me, 03-17-2007, 12:05 PM
Still all down (and here it's 17.05 CET)
Posted by internalx, 03-17-2007, 12:06 PM
Why dont you guys all go and post that on there forums im sure if they get enough clients unhappy with something they would be willing to change it
Posted by dedicados, 03-17-2007, 12:06 PM
when FDCworks, im gonna open a forum at FDC and request MAILING LIST! so we can advice customers the downtime p now they are ANGRY!
Posted by Shaw Networks, 03-17-2007, 12:07 PM
We don't have servers with FDC, however, what kind of a warning would that be? Probably about 2% of their customers read that message in time to provide any sort of warning to their clients.
Posted by ex3me, 03-17-2007, 12:09 PM
What? In their forum? Then you will be striked (and 3 strikes means BAN) ** ok, calm down mode on **
Posted by dedicados, 03-17-2007, 12:09 PM
holly mole, no way, jose xD customers are angry, i just unplug phone, and change to no online MSN
Posted by ChrisTech, 03-17-2007, 12:14 PM
Can't post on a site that isn't up buddy. They do need to send out an email to their customers as not everyone visists their forums.
Posted by httpCORE, 03-17-2007, 12:16 PM
down down down down down down down down down They never notify me when there is a maintance or anything any expect me to know whats going on. I woke up and have like 10 down emails...
Posted by jasonaward, 03-17-2007, 12:17 PM
Let's see. The router died unexpectedly yesterday... they brought everything back up within about 2 hours. They responded on their forum that the replacement arrive this morning. So obviously they're replacing it at the moment. Give them a few minutes, everything will be back up. Sure, you can complain, but FDC provides absolutely no uptime guarantee or SLA. They give you extremely low prices. If you want an SLA or uptime guarantee, maybe you should go with a substantially more expensive provider.
Posted by Callous, 03-17-2007, 12:20 PM
Well considering it went down again at about 10:15 AM at FDC's time - I would consider them holding to their word. "Tomorrow morning" meant their time zone. If you are elsewhere, you have to recgnize the time difference accordingly.
Posted by internalx, 03-17-2007, 12:21 PM
Only if that rude sales guy is online And to the other person, I thought I wouldnt really need to explain this but, you wait untill the forums come back up then post!!! LOL, I cant wait for it to be back up!!!!!!!!!!! :{
Posted by Callous, 03-17-2007, 12:24 PM
extr3me is correct... they aren't very tolerant on their boards.... they gotta be able to take the bad with the good.
Posted by ex3me, 03-17-2007, 12:26 PM
Read email received from Sharktech please.
Posted by internalx, 03-17-2007, 12:27 PM
Callous, Its only one guy there that cant handle bad he shouldnt really be working there! hes why I left... But if everyone gos there and requests the same thing they cant ignore it!
Posted by jasonaward, 03-17-2007, 12:28 PM
No, they simply try to avoid silly, speculative threads like this one.
Posted by activa, 03-17-2007, 12:29 PM
all there fones are down to
Posted by dedicados, 03-17-2007, 12:31 PM
phones too? hahahaha, thats funny, why get angry? servers are down and cant do anything, just relax people, and lets drink some beers i pay it
Posted by Callous, 03-17-2007, 12:35 PM
Beer? Now we're talking!
Posted by ex3me, 03-17-2007, 12:37 PM
Up.............
Posted by nobody24, 03-17-2007, 12:37 PM
boxes UP I hope
Posted by activa, 03-17-2007, 12:38 PM
now is working i think ... lol
Posted by httpCORE, 03-17-2007, 12:39 PM
There wouldn't be any silly speculative threads if they tell their clients WHY they are down. They can't expect me to read the forum if it's down. I doubt half of their clients even visit the forums. I rarely visit the forums unless I'm looking for a new server. And we are back
Posted by dedicados, 03-17-2007, 12:44 PM
yeah all boxers are working, i think
Posted by aleck, 03-17-2007, 12:47 PM
3 out of 4 are up.
Posted by Shaw Networks, 03-17-2007, 12:50 PM
Looks like they're back online
Posted by RaghavT, 03-17-2007, 12:58 PM
my 2 of fdc servers just came online ! :d
Posted by Justin, 03-17-2007, 01:15 PM
Hopefully everything is all set now. *subscribes to thread
Posted by peruviantalk, 03-17-2007, 01:23 PM
banning on their forums is true .. i browsed them and people just stating the problems fdc already has people have been banned for so WHT is the BETTER more mature place to do so.
Posted by Sohan, 03-17-2007, 01:28 PM
UP at Mar 17 2007 04:33 PM (EU/Western) Was down for: 01hr 24min
Posted by internalx, 03-17-2007, 01:49 PM
guys, nothing changed they are still using the backup router The new router was a Dud Expect more downtime to come ::{ Of course not for 24+ hours need to get another new router :p
Posted by ex3me, 03-17-2007, 01:51 PM
03-17-2007, 18:30 -SkA- Member What? Please explain why sharktech received email from you and all other customers did not. 03-17-2007, 18:37 ChronoCross Administrator Thread closed. Unfortunately I cannot explain why shaktech knew about the replacement. ------------------------------------------------------------------ ahahhaahhaahha "top class customers"
Posted by Edman, 03-17-2007, 02:24 PM
More downtime expected! Yay!
Posted by SlayeRx, 03-17-2007, 02:40 PM
It's lagging like more then ever right now... w00t, more downtime, Hopefully this all will stop, first it was our servers randomly being turned off, then it was the network slowly dying, yay!.
Posted by BELLonline, 03-17-2007, 03:02 PM
Most of my servers are going extremely slow, and from their forums, it looks like it will remain this way until tuesday!
Posted by Justin, 03-17-2007, 03:12 PM
Considering what's transpired I'd too advise to just try and be patient. At least things are back up again albeit on a backup system/router but none the less online.
Posted by Edman, 03-17-2007, 04:02 PM
I can't even download a 1.6MB big backup off of there now. Transfer times out at 360 KBs. Last edited by sirius; 03-20-2007 at 09:05 PM.
Posted by dedicados, 03-17-2007, 05:26 PM
Your account is suspended for 7 days -ChronoCross Last edited by ChronoCross : 03-17-2007 at 21:10.
Posted by BELLonline, 03-17-2007, 06:53 PM
Can anyone else with servers on 66.90.103 push more than about 1-2Mbit/s? I've got a few at 66.90.103.xx but I have another [less important!] server at 67.159.5.xx and it seems almost as normal.
Posted by Justin, 03-17-2007, 07:08 PM
BELLonline, I have servers in several locations if you'd like I can do some speed testing for you (just PM me with urls to use for testing).
Posted by dedicados, 03-18-2007, 02:12 AM
Dear FDCservers customer, as you may have noticed there were 2 network outages in last 48 hours and there are still some network issues causing latency and slower network speeds. These problems are attributed to hardware failure on one of our core routers. We expect to fix this problem on Tuesday 3-20-07, during off peak hours (10pm-1am). There will most likely be a short network downtime while the failed hardware is replaced. We don`t expect this downtime to be more than 30 minutes. We will post further updates about this scheduled maintenance on our forums at http://www.fdcservers.net/vbulletin/...isplay.php?f=8 If you have any questions about this announcement feel free to email us back at sales@fdcservers.net We apologize about any inconvinience regards FDCServers.net LLC
Posted by BELLonline, 03-18-2007, 06:43 AM
Here are mrtg graphs of one of my servers, it usually averages about 7-8Mbit/s but looks like it's been capped at 1.5 which is very bad for streaming. Overnight one server I have with them has been quite happy with 6-10Mbit/s of traffic. Attached Images index-day.gif (4.6 KB, 58 views) index-week.gif (3.8 KB, 50 views)
Posted by Xandrios, 03-18-2007, 10:22 AM
And everything just got even more worse than that it already was. 20-30% packetloss, almost no traffic possible at all.
Posted by Xandrios, 03-18-2007, 11:03 AM
Something has changed just now. First the routes to my PCCW-only server were going nuts: http://upload.xandrios.net/cogentlol.png And now they dont even run over PCCW anymore: wvfiber is used to Europe. And speeds seem to be back pretty much. Pushing 20+Mbit as we speak.
Posted by BELLonline, 03-18-2007, 11:10 AM
20+Mbit? My servers are struggling to reach 1/2Mbit now btw: thats not 1 or 2Mbit thats half!
Posted by dedicados, 03-18-2007, 11:50 AM
is there a easy guide to install mrtg?
Posted by chandro, 03-18-2007, 11:57 AM
damn, i love FDC prices. are very good thats why customeres dont complain... a lot
Posted by Xandrios, 03-18-2007, 02:55 PM
Its very shaky though. I'm desperately trying to pull some data off my box (~20GB), but I get disconnected all the time. Transfer speed now varies between 5 and 35Mbit, but you cant do much with that if you get a disconnect every 5 minutes.
Posted by activa, 03-18-2007, 09:22 PM
yeah . we will waiting for tuesday to verify that really the Transfer speed is back as the normal or may be better :d
Posted by Krazy, 03-19-2007, 12:08 PM
normally cisco does provide spares within 4hrs or max say 24hrs, then why fdc has to struggle for cisco parts. even if they want to buy, anywhere in US, can be shipped within a day
Posted by Krazy, 03-19-2007, 12:12 PM
i did observe some hickups in last 1 week, on the server where server traffic suddenly goes to 1mbps down from 40 or 50mbps, a lot of times, some times 3 to 4 times in period of 1hr. it was not software or server issue, something went wrong in network. this was gigabit box
Posted by jbiel, 03-19-2007, 12:25 PM
Replacement parts can vary depending on your cisco support contract. 4hr replacement is not always a given.
Posted by BELLonline, 03-19-2007, 12:30 PM
Yeah, suppose FDC do a lot of things on the cheap, thats how they keep prices so low and the reason why we use them It must have been a hugely expensive part tho for them not to have a decent backup
Posted by ayksolutions, 03-19-2007, 12:38 PM
I hope they upgrade their support contract after this. Silly to wait over 24 hours for such a critical part.
Posted by duplexfx, 03-19-2007, 02:35 PM
from what I understand the reason they didnt have a backup was because it was a $40k part. Seems like to me they could easily afford one. Their excuse thus far is "Budget Bandwidth" so you get what you pay for. I however am moving my bulk of operations to AlphaRed.
Posted by jbiel, 03-19-2007, 02:59 PM
Contracts are not based of individual costs of parts. Smartnet is expensive, but when you weigh the costs of an outage vs customer churn, you can clearly see whats smarter. If they don't want to pay for smartnet, then they should atleast stock their own spares, down to a complete chassis.
Posted by SingularityStudios, 03-19-2007, 05:54 PM
The owner made another post regarding the incident on their forums.
Posted by Justin, 03-19-2007, 07:22 PM
What I myself am wondering at this point, is why haven't they implemented a redundant core setup (proper meshed setup) so this sort of issue wouldn't be happening in the first place? (If they have 43/gbits of capacity it would only make sense to eliminate the core as a SPOF)
Posted by dfh_ie, 03-20-2007, 08:27 AM
speeds are half back to normal at the moment (were crawling last nite, peak time in us) all the issues are meant to be fixed by 23:00 central standard time today according to them
Posted by geedeedee, 03-20-2007, 11:47 AM
Do they plan on giving any credits to their customers?
Posted by activa, 03-20-2007, 12:44 PM
what is the exact time in gmt time ?
Posted by ayksolutions, 03-20-2007, 01:51 PM
Central is -6 behind GMT.
Posted by dfh_ie, 03-20-2007, 03:19 PM
its absolutely crawling again, sigh no updates today on their forum either
Posted by neil, 03-20-2007, 03:55 PM
4 hour turn around would only be if the product had smartnet, and even then their are varying degrees of smartnet, with 24/7 4 hour response being the upper tier of that offering If they don't have smartnet then they'd be scrambling. I know as a matter of course I can order from one of my suppliers by 4PM eastern and have it here the next morning by 9AM.
Posted by activa, 03-20-2007, 07:06 PM
is the reparation has been done ? or the situation is the same ? i can't download more than 1.5mb/s
Posted by geedeedee, 03-20-2007, 07:09 PM
According to FDC everything will be fixed around 10:30PM CST.
Posted by sirius, 03-20-2007, 09:08 PM
Folks... if you have information to add about the status of FDC's network or this outage, that's great... you're in the right place. Let's please keep this on topic or we'll be forced to close the thread! Now... continue on.... :-) Sirius
Posted by HostVisions, 03-20-2007, 10:25 PM
I think the work has started as all our server with FDC is offline now, and their site is down too.
Posted by geedeedee, 03-20-2007, 10:33 PM
All of my servers are online and their site works for me.
Posted by Mr Terrence, 03-20-2007, 11:15 PM
Dear customer, an emergency network maintenance will be performed tonight 3-20-07 at 10PM CST. This maintenance will included replacement of core router hardware that has been causing recent network issues. You may experience connectivity loss or intermittent packet loss between 10.00 - 10.30 PM. If you have any connectivity issues after 10:30PM , please contact helpdesk at www.fdcservers.net/helpdesk if you have any questions, please do not hesitate to contact us
Posted by HW-David, 03-20-2007, 11:21 PM
I forgot it was tuesday We're moving accounts to our new server... hahaha. Well we were. Only one more to go, it might finish in time *crosses his fingers*
Posted by qm8309, 03-21-2007, 02:56 AM
Speeds are back to normal for me now.
Posted by Krazy, 03-21-2007, 04:41 AM
yes me too, wayy smooth
Posted by BELLonline, 03-21-2007, 11:05 AM
hmm, anyone else noticing that the connection cuts out for a few seconds sometimes? Happening with all of my servers at FDC - Hyperspin is detecting it as well. Not back to how they were but definately an improvement, at least we're getting decent speeds now.
Posted by dfh_ie, 03-21-2007, 11:16 AM
yea im actually able to do more than 90mbit on the 1gbit server!
Posted by geedeedee, 03-21-2007, 01:35 PM
Has anyone noticed when using alot of bandwidth on port 21 the speeds drop for that port only? Port 80 remains fast while port 21 is slow. Thanks in advance.
Posted by qm8309, 03-21-2007, 02:52 PM
I have not experienced any speed problem since the new router install. Actually I think now it's even faster than before.
Posted by Xandrios, 03-21-2007, 02:55 PM
Speeds are very nice indeed. However...I still get disconnected every now-and-then. Are they still working on the network?
Posted by BELLonline, 03-22-2007, 03:24 PM
I don't mean to be the one to bring this topic back up but is anyone else getting the odd minute of downtime occasionally? they seem to range from about 10 seconds to a minute each. I have had people complain to me about it and I've been disconnected myself a few times. I tried opening a support ticket and they simply said that no one else is having the problem. As I am writing this, it is happening again - thats twice within half an hour. If they just said they were still having problems then I could accept it but if this is how it is 'fixed' then that would imply that the problem isn't going to go away and I need to find a new host. Surely it can't just be the handful of servers that I have with them.
Posted by jameslewis, 03-22-2007, 05:18 PM
Yes I run a shoutcast and notice disconnection sometimes just briefly, if I quickly ping it times out but it only last for a few seconds and then comes back working again. Is strange. If it didn't do that it would be pretty much perfect. Just looked on the FDC site and they say they have some new "toys" which they are going to upgrade with.... but don't say what yet!
Posted by Xandrios, 03-22-2007, 07:11 PM
I'm experiencing the same issue. Adding a support ticket right now.
Posted by geedeedee, 03-22-2007, 08:27 PM
I've been trying to find out some information from the techs on the helpdesk but they seem to just lie to me all the time.
Posted by jameslewis, 03-23-2007, 03:17 AM
I wonder whether these new "toys" will resolve it?
Posted by BELLonline, 03-23-2007, 04:26 AM
Yep, heres their response to my ticket yesterday when I raised the issue:
Posted by jameslewis, 03-23-2007, 10:58 AM
I asked if they could fit an Intel or 3com NIC but was told that they don't have any. They said they fit realtek NIC's but don't have any of those either at the moment Is a realtek NIC actually going to be much better than an built in network interface?
Posted by jameslewis, 03-23-2007, 01:25 PM
Apparently its a gigabit realtek card, so I would think that it would be a lot better than the inbuilt SiS900 card on the server
Posted by ex3me, 03-26-2007, 02:53 AM
Do you have right now enormous packets loss and very low speeds? That's very bad
Posted by menchibantam, 03-26-2007, 03:18 AM
Noob-Computer:~ chris$ ping fdcservers.net PING fdcservers.net (66.90.66.135): 56 data bytes 64 bytes from 66.90.66.135: icmp_seq=1 ttl=49 time=730.617 ms 64 bytes from 66.90.66.135: icmp_seq=4 ttl=49 time=741.019 ms 64 bytes from 66.90.66.135: icmp_seq=5 ttl=49 time=743.466 ms 64 bytes from 66.90.66.135: icmp_seq=9 ttl=49 time=717.467 ms ^C --- fdcservers.net ping statistics --- 11 packets transmitted, 4 packets received, 63% packet loss round-trip min/avg/max/stddev = 717.467/733.142/743.466/10.256 ms
Posted by menchibantam, 03-26-2007, 03:43 AM
FDC Sent a reply to my ticket: we are seeing a large dos attack that we are working to stop. it is only effecting some people. it should be fixed within the next hour. -FDCservers