Godaddy hosting down?

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Posted by Formpay, 04-16-2007, 10:20 AM
My site(s) have been down for about 30 minutes along with godaddy.com itself is unreachable to me. Has any one else had this problem? i have never used GD's hosting before but bought it so i could get the $1.99 domain pricing. Dose this happen often? 10 30 am on a monday, what a time to be down.... Last edited by Formpay; 04-16-2007 at 10:31 AM.
Posted by Formpay, 04-16-2007, 10:29 AM
Edit: what i find odd is my "free" hosted site which i use to host personal pictures and stuff is still live but my paid hosting and godaddy.com sites are down...
Posted by Formpay, 04-16-2007, 10:53 AM
Update: Sites are back up after 23 minutes that i realized it was down. This is pretty unacceptable considering most of our signups occur between 9:45 am - 1 pm. After searching Google, it seems this has happened twice in the last 3-4 weeks? I realize sometimes servers go down but... Last edited by Formpay; 04-16-2007 at 10:57 AM.
Posted by utropicmedia-karl, 04-16-2007, 10:58 AM
It was only 23 minutes. How much do you pay for your sites? I'm willing to bet that even with this downtime you are in you SLA window with godaddy.
Posted by Formpay, 04-16-2007, 11:01 AM
23 minutes that i know of, i woke up checked the site and found it was down. Im happy it was only 23 minutes the post i was reading about the outage a couple of weeks ago was close to an hour they claimed. However it was in the evening/night so i didn't notice it i guess. heh i know im over reacting a bit but this is like loosing power for 23 minutes during the football game to me
Posted by Henrik, 04-16-2007, 06:30 PM
You could get yourself an uptime monitor from http://host-tracker.com or perhaps also http://mon.itor.us - this way you'll be able to get a report on the uptime of your site(s).
Posted by Swerve1000, 04-16-2007, 07:39 PM
We had the same problem at the same time to! pinging our site failed, as did logging into our godaddy account.
Posted by ldcdc, 04-17-2007, 02:03 AM
Godaddy has a 99.9% uptime guarantee: https://www.godaddy.com/gdshop/jump_...splay=warranty The amount of the refund is ridiculous (IMO), but leaving that aside, the 23 minutes are less than the ~44 minutes of downtime that the 99.9% uptime guarantee allows them to have.
Posted by Formpay, 04-17-2007, 03:25 AM
wow if my site goes down for another 21 minutes i get a whopping $0.30 back! I know servers sometimes go down but i was just wondering if this was a regular event since this seemed to have happened 2 times in 4 weeks before this? another odd thing is i have had no FTP access for the last 48+ hours to my site. i have used there built in FTP and leap ftp to no avail. it does not give me a decline or wrong password message which is pretty weird it just seems to "time out" whenever i try to login. Last edited by Formpay; 04-17-2007 at 03:29 AM.
Posted by coight, 04-17-2007, 04:45 AM
Unfortunately people see hosting as a commodity when it's not. As the wise old people in this industry say "You do get what you pay for" If your site needs reliability you should go for someone that is focused on business hosting and not mass marketed and oversold to the lengths that godaddy is.
Posted by Formpay, 04-17-2007, 04:48 AM
Yes, i will surely be switching to another host as soon our our website is designed and ready to go. occasional outages is acceptable but not having access to my FTP account for over 30 hours AFTER i contacted support by both phone an email is not.
Posted by Henrik, 04-17-2007, 05:01 AM
There are more expensive hosts than GoDaddy that are worse than they are though, so the "you get what you pay for"-rule does not always apply - even if it mostly does. SLAs are pretty useless for these 5 USD per month webhosting accounts unless they are a 100% refund. Last edited by Henrik; 04-17-2007 at 05:15 AM.
Posted by tsj5j, 04-17-2007, 06:38 AM
The SLA is near useless - their plans are so cheap 5% isn't even worth the effort requesting. PLUS, it seems there is no extra credit, so 99.8% uptime and 0% uptime has no legal differences according to that guarantee...
Posted by Henrik, 04-17-2007, 07:43 AM
You sum it up pretty well, tsj5j.