Sagonet Outage? [merged]

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Posted by Platypus101, 07-02-2007, 04:04 AM
Sago went down 10 minutes ago. Is it me or...?
Posted by SoftWareRevue, 07-02-2007, 10:27 AM
Looks like it musta just been you.
Posted by Compworld, 08-01-2007, 11:57 PM
Is anyone able to access Sagonet.com or their site hosted on the Sagonetworks?
Posted by LaserSpec, 08-02-2007, 12:00 AM
Unable to reach them here
Posted by ozimac_au, 08-02-2007, 12:01 AM
yup, down for me.... as usual, no warning...
Posted by scottc, 08-02-2007, 12:02 AM
Here we go again....
Posted by EbonHand, 08-02-2007, 12:04 AM
Tried to call them, and their phone is dead too Someone dig in the wrong spot?
Posted by phactor, 08-02-2007, 12:08 AM
hm, i first thought it was my server, as i was unable to reach it but could send a ticket and access another server i have there. atm, their two down and i cant access their page, so i dont know if the 1st server is really down ir it is because of the outage. anyone in the 66.118.187.** down?
Posted by cstdenis, 08-02-2007, 12:12 AM
I'm down too. 65.110 subnet. A traceroute shows a routing loop in xo. 16 105 ms 106 ms 105 ms 207.88.185.17.ptr.us.xo.net [207.88.185.17] 17 108 ms 106 ms 106 ms 65.106.4.233.ptr.us.xo.net [65.106.4.233] 18 108 ms * * 206.111.5.38.ptr.us.xo.net [206.111.5.38] 19 * * * Request timed out. 20 133 ms 133 ms 133 ms 207.88.185.17.ptr.us.xo.net [207.88.185.17] 21 131 ms 130 ms 132 ms 65.106.4.233.ptr.us.xo.net [65.106.4.233] 22 * * 134 ms 206.111.5.38.ptr.us.xo.net [206.111.5.38] 23 * * * Request timed out. 24 160 ms 160 ms 161 ms 207.88.185.17.ptr.us.xo.net [207.88.185.17] 25 158 ms 160 ms 176 ms 65.106.4.233.ptr.us.xo.net [65.106.4.233] 26 * * * Request timed out. 27 * * * Request timed out. 28 187 ms 189 ms 189 ms 207.88.185.17.ptr.us.xo.net [207.88.185.17] 29 187 ms 189 ms 186 ms 65.106.4.233.ptr.us.xo.net [65.106.4.233] 30 * * * Request timed out.
Posted by ozimac_au, 08-02-2007, 12:12 AM
I'm in the 65.110.61.*** range and my box is down...
Posted by phactor, 08-02-2007, 12:13 AM
anyone in 66.118.187.**? Also have one in the 207.150.* down
Posted by FULLAMHRD, 08-02-2007, 12:20 AM
Yep I am also down 63.246.** range
Posted by Chainhost-General, 08-02-2007, 12:34 AM
Just got a couple calls. Something is def wrong.
Posted by phactor, 08-02-2007, 12:34 AM
any new? anyoene called them? Almost one hour down.
Posted by Chainhost-General, 08-02-2007, 12:37 AM
:-( this is how you say NOT good. I'd put a ticket in but wait I can't :-p
Posted by cstdenis, 08-02-2007, 12:37 AM
I haven't called them (I don't have their number since their site is down, plus its expensive long distance). But this doesn't encourage me that it'll help. They have been pretty good for a while with the one server I left with them. Hope this isn't as bad as their last downtime -- it was like a full day.
Posted by Platypus101, 08-02-2007, 12:40 AM
I'm just psychic
Posted by ozimac_au, 08-02-2007, 12:41 AM
Anyone got their number? I'll call!
Posted by Datacenter1, 08-02-2007, 12:44 AM
Here is +18665104000
Posted by ozimac_au, 08-02-2007, 12:46 AM
It's ringing...
Posted by RyanD, 08-02-2007, 12:47 AM
yup, the *1* remaining server we have at Sago is offline... fantastic
Posted by ozimac_au, 08-02-2007, 12:48 AM
Apparently I'm caller number 2 waiting to speak to someone, and the estimated wait time is 2 minutes...
Posted by cstdenis, 08-02-2007, 12:49 AM
[Edit: Nevermind disregard this]
Posted by ozimac_au, 08-02-2007, 12:50 AM
Is anyone else here on hold?
Posted by ozimac_au, 08-02-2007, 12:53 AM
Got a pretty generic answer. 'The technicians are working on it as fast as possible - it's not the power / boxes, maybe network, maybe outside loop' (which means nothing to me).. does that mean anything to anyone?
Posted by phactor, 08-02-2007, 12:53 AM
one server is up, and i just can access the other box from the server i have up there. from the outside i cant. regarding the phone i will try to call them either.
Posted by ozimac_au, 08-02-2007, 12:54 AM
can you ping 65.110.61.190 for me from inside their network? lemme know if it's still up?
Posted by phactor, 08-02-2007, 12:55 AM
lol @ great
Posted by phactor, 08-02-2007, 12:57 AM
root@lab [/var/log]# ping 65.110.61.190 PING 65.110.61.190 (65.110.61.190) 56(84) bytes of data. 64 bytes from 65.110.61.190: icmp_seq=0 ttl=63 time=1.49 ms 64 bytes from 65.110.61.190: icmp_seq=1 ttl=63 time=0.304 ms 64 bytes from 65.110.61.190: icmp_seq=2 ttl=63 time=0.312 ms yes its up, but just can access from a box inside their network.
Posted by cstdenis, 08-02-2007, 12:57 AM
My tracert definitely shows a routing loop, I don't think its anything but a gateway or backbone problem.
Posted by ozimac_au, 08-02-2007, 12:59 AM
Well I wish they'd bloody hurry up and fix it then.
Posted by ozimac_au, 08-02-2007, 01:05 AM
Thanks Phactor. Helps relieve my stress a bit.
Posted by phactor, 08-02-2007, 01:09 AM
no problem m8. I just send a reboot ticket before i noticed it was a network issue. hope they dont reboot the server, lol.
Posted by Chainhost-General, 08-02-2007, 01:11 AM
Should have known after I got the first email something was up thankfully there is only that one box there or I'd be steaming mad.
Posted by ozimac_au, 08-02-2007, 01:17 AM
I did the same thing (request reboot). Oh well. I doubt they'll actually get to it! John
Posted by phactor, 08-02-2007, 01:20 AM
well.. i will sleep since its not a server issue, and i cant fix it. I'm up since 4:30 because of this and its 6:20. Almost two hours down. just great.
Posted by ozimac_au, 08-02-2007, 01:21 AM
Yep - ditto. No sense staying up if the box is ok and it's just the network.
Posted by Chainhost-General, 08-02-2007, 01:21 AM
Sago happens :-p lol
Posted by mshannaq, 08-02-2007, 01:34 AM
our servers is in the range 63.246.** and all of them is down the problem in Tampa , the servers on atlanta is working thier Toll Free: (866) 366-3640 but it is now working with me any news?
Posted by mshannaq, 08-02-2007, 01:38 AM
now the servers in the range 63.246.** come back Yahoooo
Posted by Datacenter1, 08-02-2007, 01:47 AM
My servers in 63.246.*.* are down others in 207.150.*.* are up
Posted by mshannaq, 08-02-2007, 01:51 AM
range 63.246.** goes down again
Posted by phactor, 08-02-2007, 01:52 AM
were.. now mine are down again.
Posted by mshannaq, 08-02-2007, 02:10 AM
i see then now comes up also sago main site hopw that they noy going down
Posted by anon-e-mouse, 08-02-2007, 02:17 AM
My sites are back, but the one with a forum has a MySQL error
Posted by cstdenis, 08-02-2007, 02:38 AM
Sounds like a power problem. I dont like the sound of that. Fortunately, I'm back up (65.110.52.x) and all is well with power: up 143 days, 13:26
Posted by phactor, 08-02-2007, 07:34 AM
it was a power issue, as i had 414 days of uptime, and now 5 hours. what happened after all?
Posted by Sekweta, 08-02-2007, 09:15 AM
Maybe the power issue was limited to one of their colo rooms. I believe DC1 houses their network gear and dedicated servers. DC2 is colo. We have some equipment colo'd in DC2, and our uptime shows no power loss. But, we DID see a loss of connectivity between 11:30pm and 2:00am. I wonder if DC1 lost power. That could explain dedicated servers being rebooted and loss of network connectivity if their routers lost power.
Posted by Sago-MikeK, 08-02-2007, 09:38 AM
Phactor, your server was rebooted because you asked for a server reboot at just about the same time the problem started. There was no power issue, there was some kind of issue on the core. We're still looking into what exactly the problem was. Keep an eye on the Network Status page here: http://www.sagonet.com/network-status.html We'll post the explanation up there.