Is buyavps down?

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Posted by omega36, 04-23-2007, 06:59 AM
Just checking with you guys as I am unable to access my shell..
Posted by John[H4Y], 04-23-2007, 07:04 AM
It appears one of the servers froze and they are running an FSCK now. It should be back up shortly.
Posted by John[H4Y], 04-23-2007, 07:52 AM
Still running an FSCK. Hang in there..
Posted by omega36, 04-23-2007, 07:56 AM
Thank you for the reply
Posted by John[H4Y], 04-23-2007, 08:02 AM
OK, a few complications so they are waiting on a KVM over IP to be setup so an admin can check things out remotely. There should be some news shortly. Those of you with tickets submitted, please be patient and they will get back to you once the problem is resolved.
Posted by gster, 04-23-2007, 10:26 AM
I thought they had a tech in 1hr distance? :/ this is happening nearly every week now, nice routine.
Posted by John[H4Y], 04-23-2007, 10:50 AM
Still being worked on.
Posted by omega36, 04-23-2007, 11:23 AM
Any more updates, ETA? Anything like that??
Posted by John[H4Y], 04-23-2007, 11:42 AM
Hello, From what I know, it should be within the hour. I will post updates for Navid here if there is other news. Any time these servers freeze up, it seems to cause filesystem problems. This particular machine has LVM setup, and it is complicating things. I know it is being worked on tirelessly. Your patience is very much appreciated and I am hoping they will have this resolved soon.
Posted by John[H4Y], 04-23-2007, 12:48 PM
The server is still FSCKing and repairing multiple errors. Keep your fingers crossed and it should be good to go after a reboot! It still may take several more minutes. One of the co-owners of BuyAVPS is ill and in the hospital and this couldn't have happened at a worse time so your understanding is appreciated. They are doing everything possible and backups are ready for a worst-case scenario.
Posted by John[H4Y], 04-23-2007, 01:34 PM
Word is that the FSCK is taking a bit longer than expected. Lots of errors, but keep your fingers crossed!
Posted by jvmombay, 04-23-2007, 01:50 PM
Still down? Everything is down on my side and arrghh... if this thing doesn't go up in another 2 hours I'm gonna get killed by my clients here.
Posted by John[H4Y], 04-23-2007, 02:03 PM
Assuming they don't have to restore from backups, we should be seeing it come back up before 2 hours. Bad situation to be in
Posted by John[H4Y], 04-23-2007, 02:23 PM
It is a serious problem and they are working on it as quickly as possible. The FSCK is taking forever and there are no guarantees at this point that it will even work. So much work and money and time has been put into making the system stable, you don't even know the half of it. Things will be stable again, rest-assured, no matter what needs to be done.
Posted by hostbox, 04-23-2007, 04:01 PM
I am still waiting on my refund request, I signed up yesterday at 8pm
Posted by John[H4Y], 04-23-2007, 05:02 PM
I am sure they will take care of you if you want a refund. Your patience and understanding would be appreciated if you can just realize that everyone was tirelessly working on this situation. Sometimes, something happens beyond anyone's control. In any case, some VPSs are starting back up now, but there is much work to be done and some restores that will be going on. Please file a ticket with BuyAVPS if you are not online within the next 30 minutes or so and have some patience with this terrible situation for everyone. It has been a trying month for BuyAVPS, but they are good people and have put too much time, money, and work into their business for no one to give them any credit.
Posted by hostbox, 04-23-2007, 06:35 PM
no answer to my ticket yet and the vps is still down, too. ID RXN-571898
Posted by jvmombay, 04-23-2007, 08:03 PM
Im still down. Last ticket response was I'll be up within minutes but still nothing. BuyAVPS, pls. do something before i regret totally staying with you guys.
Posted by carabs, 04-23-2007, 10:33 PM
I still can't believe they are continuing to have problems. I also can't believe that people are still buying from them just a few short weeks after they were down so much. I guess people got sucked into the huge sales pitch about Version 2 and how everything is now bigger and better that Navid posted. But really.. how can one "company" have sooo many issues? Or "Bad Luck" as they like to call it. And to actually add something relevance to this thread, my VPS (that I am not even using, and haven't been for over 3 weeks, but I still monitor until I get my refund from Navid) "seems" to be up. I do see that my VPS has already been restarted twice tonight, so I guess they are doing work. But of course thats not totally unusual. I usually see my VPS gets restarted every night anyway. So it looks like they are always doing something. (On a good note my new host has been up 34 days with no issues and no restarts)
Posted by Justin, 04-23-2007, 11:08 PM
Thread cleaned up some, shall we try and keep this related to the topic on hand of this outage?
Posted by Vorsuc, 04-25-2007, 09:47 AM
I'm a new customer to them and was also affected by the outage, which to me showed there's certainly some room for improvement within the company. I don't mean the outage, outages happen. They can happen due to any number of circumstances utterly beyond the control of the admins, hard drive failures, outages from their suppliers, acts of god, etc. It isn't even about the down time, sure it'd be nice to be instantly restored to another box and be up and running in moments with virtually no data loss, but then that's why the guys who do offer that kind of service are massively more expensive. Expectations have to be realistic. What irked me about this was the utter lack of communication. To find out through these boards, and not the company, that my outage was actually something major is a bit poor. As was going over 24hrs without updating the support ticket or giving some indication of what is going on. I could see progress was being made, bits of my account would be up, others corrupted. I eventually replied to my own ticket offering an alternative that would get me up and running faster. Had I known about the major outage sooner, I could have made that offer sooner and at least been able to kick back knowing what was going on and just waiting for a 'go ahead' email, instead of nervously checking ping every hour wondering if they'd unplugged the servers and buggered off to Hawaii to go drink iced cocktails on the beach In the end the lack of communication hurts the company badly. Given the popularity of using VPS for reselling hosting, they have to realise if THEY aren't giving out information on the cause and duration of the outage, then their resellers can't pass that information on to their clients. Which means like Buyavps, they'll have a lot of confused, angry customers looking to take their business elsewhere. When you are fighting fires, getting an accurate idea of downtime is difficult, what usually should take an hour, takes three. Simple backup and restores get corrupted. It happens and I don't think there's anyone in the tech industry who doesn't realise or isn't sympathetic to that. But even an hones 'I've no idea' would be better than nothing as at least then clients can begin to appreciate the scope of the situation and act accordingly. I know the guys at buyavps read these forums, so as a little feeback from a new customer: communication. When facing prolonged outages, let your clients know. Give your clients something they can take to their clients and everyone is going to be happier.
Posted by abstracttech, 04-28-2007, 05:34 PM
I was with buyavps up until a couple weeks ago. Had continual problems, with a similar fsck delay etc...Apparently my server completely crapped out. I was asked to pay some extra money to get the files back, which I did without a problem. Weeks went by, never got the files. All of a sudden my new server went offline one day. Sent in multiple support requests with no answer. Until I read this thread, I just assumed the company had disintegrated. All I can say is watch out with buyavps.
Posted by carabs, 04-28-2007, 09:01 PM
Why would you have to pay to get your files back after something happened that was not your fault?
Posted by macmad, 04-29-2007, 09:43 AM
Carabs, The reason is Navid is a joke. I am a nice person but this guy is either 15 yrs old or he is by far one of biggest jokes I ever came across. Mindjob the cofounder yeah you too. Effort means nothing when you can't provide a real service.
Posted by -OY-, 04-29-2007, 09:46 PM
Seems like he is trying to ask OpenVZ for help. http://forum.openvz.org/index.php?t=...=2423&start=0&
Posted by tsj5j, 04-30-2007, 12:41 AM
Thats the problem of open source software, sometimes.
Posted by Freekers, 05-06-2007, 11:48 AM
Guys, I think you shouldn't blame them too much. They are still a "starting" company, in my eyes, and doing their best they can ! They indeed have a lot of bad luck on their side, crashing servers, overvoltages etc.... but they are really doing their best Aspecially Navid and Joe. They are both looking in a nameserver issiue of mine (which i have since i signed up more then a month ago) , which seems to be very hard to get fixxed.... That takes alot of time, i know, but they do it ! They also could have said: No, we're sorry, that's not our problem, ask your registrar. And another thing: I really don't think that Navid is 15 years old... I know his english isn't perfect, but so is mine too ! He is from India i believe, so that makes the problem. But, to be honest i must say: Their support dropped in quality... a lot ! First, the average response time was 15 Minutes, now it is 24 Hours ++ Navid told me that due all the downtimes, they had to refund a lot of people, and therefor they are now running just 1/3 of their full support team.. So it is just a matter of time that the support will be Super B again ! Navid is a honest man, and i still trust him after everything that happened. Still I hope my issiue get's solved soon AND that you guys will calm down a bit I do not want a fight or something, but talking that bad about a company which is doing their best is not that nice.. Bye ! Freek.
Posted by GBServers, 05-06-2007, 12:01 PM
I think TheGameMen has a very good point, however because of their "bad luck" it dosn't mean they should be cutting down the support. Sure the budget may be getting very low but if they are really in trouble they could get a loan. Cutting down there support is not the way to go about it. It could end up causing more people to ask for refunds.
Posted by Freekers, 05-06-2007, 12:10 PM
Well, if you need to save money, you have to cut it on something... you can't cut it on the equipment, so the first thing should be the support... but i must agree cutting 2/3 is quite much, but if neccessary i can understand. And another thing, i just asked Navid straight to the point, he isn't 15 Years old buddies, he has kids and makes a living out of this...so that's another myth busted ! Your Sincerely. Freek
Posted by John[H4Y], 05-06-2007, 12:41 PM
We have worked closely with them and I can guarantee they are very honest, good, hardworking people. They have done their best and had to deal with unexplainable hardware issues that have amounted to the worst luck in the world. YES, it really was rediculously AWFUL luck. Things have been a lot smoother lately. I don't care who you are, the issues and luck they have dealt with was handled in the BEST possible way. There are a few users on here who have gotten their refunds and/or were compensated in a very fair way if they were part of the small set of clients who experienced a major downtime, but continue to bash the company as if the problems they have dealt with recently were not enough. There are a few (or a couple) loud customers who were obviously not satisified, but they have put so much effort into bashing buyavps that it amounts to nothing less than harassment or slander at this point. BuyAVPS is a new company, but the owners also founded an older company called SahaHost for years before this and had hundreds or thousands of satisfied customers from what I know. A datacenter move to an expensive US datacenter (Peer 1), and some mysterious OpenVZ kernel issues have been relentless after the start of BuyAVPS. These guys are smart and have worked very hard to eliminate the issues and once they are 100% dealt with for good, I think BuyAVPS should remain an attractive option for those looking for reliable VPSs. Don't pay attention to the loud mouths who have nothing else to do but bash a company who was actually very fair and honest to them.
Posted by Navid1, 05-06-2007, 12:43 PM
Hello there, As many of you know i have not been on forums such as WHT and etc for more than 3 weeks and the reason is i was VERY busy sorting out a lot of problems Just now one of our clients showed me this Thread and i really felt i need to post a respond, First of all guys please let me say one thing, i don't really underestand why everyone - even guys from other companies are trying to get involved into this and bash buyavps.com in one way or another while the problem is fixed almost weeks ago and all clients who cancelled , received a FULL discount - Clients who knew how buyavps is - and knew this was a ONE time problem - stayed and received great credits! Mr Carabs : We have personally talked many many times - Please correct me if i am wrong any where : You signed up for a yearly package almost 3 Months ago as i remember everything went very well we received many many good threads about you which i thank you now for them After about one month we received a Big DDOS which was quickly resolved by upgrading our Firewall on that Rack After about a week , we experienced the Big Electricity Spike which is STILL under investigation - As this problem was over and you been moved to a new server - you requested a Full Refund and while i said sorry - you have been refunded full, I did kindly asked you to give our service another try and yes i know this downtime was horrible and trust me its one of those One Time problems which we did our best to solve! Now all this problems are over we have got our system very stable once again and did not experienced any problems / downtimes in last 15 days which makes us sure that with the work with our DC - We have resolved the Electricity problem! Dear macmad : I have done many many searches in our database for your user name and did not find any clients so I will apperciate if you PM me Your VPS ID when you used to host with us - For your statement, i will apperciate any proof you have that shows i am 15 Years old ! as i noticed you have said the same thing on another thread ! Sir/Madam - Our business is not as we have a reseller account and we have started selling hosts - No we own Thousands and Thousands of equipment - We own all our servers - Switches - Firewalls and etc and something which is impossible to be ran by a 15 Years old guy Once again i will appreciate if you PM me your VPS id when you used to Host with us - as i certiantley would like to look on all details to see where you will end up with such statement. Dear -OY- = I have end up with many many Threads where you were basiclly trying to bash our company with no reasons what so ever! I would really appreciate to know the reasons! Dear abstracttech : I cannot find any ticket that we have asked ANY VPS to pay us any any amount of money for them to get the files back - we have hundreds of clients from WHT and they will be able to confirm this, Please kindly pm me your VPS ID - And you should get a call back , from myself in less than 24 hours Dear TheGameMen and dkhosting.co.uk : This is True we are running on less staffs at the moment , Thank you for your suggestions and i will make sure to consider it all - But this was a HUGE effect for us - we had to BIN thousands and thousands of equipments failed by this strange electricity Spike - And no i am not talking about 10-15 K it was a much more effect! Guys, I have started this project about 2 years ago - we had more than 1 year of beta tests and etc etc - Thousands and Thousands have been invested into this Company, I started a New generation of VPS Hosting where you get a Quality VPS hosted not on Celeron servers for Great prices - where you Send a Support email and with a refresh of the page you have the answer back! This was the case for more than 4 Months as we started Buyavps.com - We had a Huge problem - i will not call it luck but please help me to find a name for it We have not give up and have actually got the system back to where it was - Smooth and stable! Right now i am working on hiring back our support and i am sure we will get the repuation we had back in just few months, We have spent too much Time on this Company and no one is giving up, All i am asking you is to stop Bashing the company on all Forums - Blogs and etc, while we were Honest and told everyone every single problem - Credited all effected VPS and etc! Sorry for the long post, And once again i can see Very nice clients complaining about my English - While you know we have support in 4 Languges and English is my 4th Language So once again, i am sorry and will be more than happy to explain any of this post or other posts, Thank you, Navid Nadali Co-Founder of Buyavps.com
Posted by -OY-, 05-06-2007, 01:16 PM
Me? I did not bash you. What do you mean I kept on bashing you? This is my first post in any of buyavps's comments and I told the public that you were at least trying to resolve this issue. Navid, please show me the posts where I bashed? Wrong person maybe?
Posted by RaghavT, 05-06-2007, 01:46 PM
I think this thread is just getting over the main issue. It should be either closed or Navid should give last statement and end it . As much I know Navid just started this business ..I have been his first 3rd-4th client and exploited his VPS [lol] . But the new plans they have taken out are good and I appreciate them all the best for their business. I know one thing he will be best in the business when he really gets into this purely well. (Y)
Posted by Freekers, 05-06-2007, 01:57 PM
Well, i must say, it isn't very nice of Carabs bashing BuyaVPS into the ground if he got a FULL Refund ! You have used the service for 3 Months, so they could also give you a Refund only for the months you had remaining ! It is, but I wouldn't close it because i'm sure a new will open pritty soon. Just change the topic title to "BuyaVPS Main Thread" or something like that... closing threads makes no point, take a look at the old threaths which where closed, people keep reopening new threads again and again about the same issiue.
Posted by tsj5j, 05-07-2007, 08:26 AM
True. But I don't feel this company is professional in 3 aspects : - OpenVZ doesn't work for you, and you even appealed for help in the forums. You should keep your users informed, and give technical details to those who want it. And have you considered something else like Xen/VMWare? - Cutting down on support staff is definitely not a good idea. Especially in a time of such crisis, or "bad luck" as some phrase it, customers need prompt response that the company is not dying or given the false impression that the management is highly inexperienced. - Didn't you guys buy insurance for your hardware/equipment? Most new hardware (unless you used old ones, where warranty has expired) comes with warranty. Doesn't your company buy insurance from accidents such as this? I believe it would make more sense to your company.
Posted by omega36, 05-07-2007, 01:09 PM
Sorry for starting this thread. Some people seem to be taking it way too far. I am very happy with BuyAVPS' services. So what, there were some hiccups, but they seem resolved. My VPS is running smooth and efficiently and all the support has always been extremely helpful and friendly. I for one thank BuyAVPS for their services and very well-priced plans.
Posted by John[H4Y], 05-07-2007, 01:41 PM
Insurance and/or warranties would replace the hardware and not all the other money lost as a result of the problem. Generally, hardware replacement is not instantaneous, but from what I know, backup servers were standing by and were setup as quickly as possible with clients being transferred as quickly as possible when hardware has failed. The hardware would then go into RMA and would be replaced.
Posted by al3xis, 05-10-2007, 04:14 PM
again and again down? Anyone is down now?
Posted by Freekers, 05-10-2007, 05:02 PM
Was down here also. Just reboot your server and you will be fine... have this very often..
Posted by al3xis, 05-11-2007, 05:50 AM
Again the problems..Again...Every month problems..every month..
Posted by tsj5j, 05-11-2007, 06:06 AM
Navid1 seems to be stressing how the loss of his old HARDWARE was costing him so much. This should have been covered under warranty, isn't it?
Posted by al3xis, 05-11-2007, 06:15 AM
Is anyone have Lxadmin for control panel? Whole server looks to work good(but very slow) but lighttpd doesnt start,says that( Starting lighttpd: 2007-05-11 13:15:03: (network.c.300) can't bind to port: 64.34.216.233 443 Cannot assign requested address
Posted by tsj5j, 05-11-2007, 06:18 AM
LxAdmin is great. That error means lighttpd cannot allocate the IP's port 443 to itself. Port 443 is probably already occupied by something else.
Posted by al3xis, 05-11-2007, 06:19 AM
How i can learn by which is used?Or what i can do? Is your vps ok?
Posted by tsj5j, 05-11-2007, 06:27 AM
It's working fine on my server (not BuyAVPS). You should try to recall which of your recently installed applications uses port 443. This is something recent, right?
Posted by al3xis, 05-11-2007, 06:30 AM
No I havent istalled anything yet After restarts all was going well (i think you was on buyavps) Anyway,is there a command to see which services use which ports?
Posted by al3xis, 05-11-2007, 07:18 AM
OMg...This is a Thriller....THRILLER! Every month the same problems...EVERY MONTH! OMG Every Month around 72 hours of Downtime... Every Month.... Every month....
Posted by al3xis, 05-11-2007, 08:17 AM
Is any other have problems?
Posted by GBServers, 05-11-2007, 08:47 AM
Have you not thought about changing to another VPS provider, I understand they are having problems with there servers, but theres no point complaining if its just going to happen again and your not doing anything about it.
Posted by al3xis, 05-11-2007, 09:06 AM
Yes maybe. But i think it was good to give second chances But the chances have over..
Posted by dana leigh, 05-11-2007, 10:00 AM
Up and down everyday.
Posted by al3xis, 05-11-2007, 10:01 AM
My VM is up,shells running(bnc) but lighttpd NOT Says problem with the ip OMG... Edit : Lighttpd config have one ip that in my VM havent been.I dont know why but this ip isnt in my VM instead i have order it.Anyway.. Last edited by al3xis; 05-11-2007 at 10:04 AM.
Posted by Freekers, 05-11-2007, 11:12 AM
LXadmin is great, however i also got some strange downtimes... My VPS is down, however the Status light UP = Green...
Posted by dana leigh, 05-11-2007, 11:16 AM
restart seems to help. But you're restarting a few times a day. Now I have massive database issues and sites not working. UP, but not working correctly.
Posted by tsj5j, 05-11-2007, 12:46 PM
The issues with this provider are getting more and more... interesting.
Posted by hightek-designs, 05-11-2007, 12:51 PM
Server was down for awhile not too happy right now. EDIT: Seems to be running fine for now, but CPANEL is not licensed Last edited by hightek-designs; 05-11-2007 at 12:56 PM.
Posted by FHDave, 05-11-2007, 01:02 PM
And yet, asfter all the problems, you are still with them. So I guess they must have done something right?
Posted by John[H4Y], 05-11-2007, 06:42 PM
It sounds like the explanation given to hightek-designs is quite plauseable and a poor situation to deal with for BuyAVPS. I hope that the problems are resolved for good and it sounds like they are working hard on it!
Posted by hightek-designs, 05-12-2007, 01:49 AM
I hope so also. I am actually new with them. I read all the reviews on them, they seemed to be pretty bad, in the review department, but they seemed very helpful. Support is not that good, but other then this issue, the server has been better then other servers i have been on before.
Posted by rosebud9843, 05-12-2007, 07:15 AM
I signed up with buyavps more than 2 days ago. Still no account because in the meantime the owner disappeared. They accepted my Paypal payment but they could not setup my account. Not nice. Hopefully there is a 30 day money back guarantee so i can request a refund. I paid for one year. Last edited by rosebud9843; 05-12-2007 at 07:18 AM.
Posted by hightek-designs, 05-12-2007, 08:14 AM
oh no that is not good
Posted by carabs, 05-13-2007, 10:49 PM
I really still have no idea why dana and al3xis have not yet left. Or why anyone is still dealing with them. This has been going on for months for everyone. But yet people still sign up, and people still complain saying "Why is my stuff down?". dkhosting.co.uk is 100% right. Why complain? Why stay? You know this is not going to get better, right? Find a new hosting company that is up and running now, and come back to BuyAVPS in a year once they get all there issues straightened out.
Posted by Freekers, 05-14-2007, 11:56 AM
Their support also seems to be dead... i suggest you wait two more days, navid will get back to you asap i guess
Posted by carabs, 05-14-2007, 01:45 PM
Even though I am not very fond of BuyAVPS, I do feel that Navid will never take/keep any money that is not theirs. It may take a lil bit of time to actually get it back. but you'll get it.
Posted by dana leigh, 05-15-2007, 08:25 PM
Me? I haven't had much downtime personally. I just read the posts. I stay because no other host has been able to handle my sites load. Everyone has their personal reasons. *shrug*
Posted by rosebud9843, 05-17-2007, 08:13 AM
WHERE IS BUYAVPS? After a week they sent me login info that was not even correct, and i emailed few days ago requesting correct info and no answer so far. I'm so tired. Maybe it's time for a refund, the problem is that they don't process refunds anymore. Support is dead.
Posted by hightek-designs, 05-17-2007, 09:50 AM
They have been answering all my support tickets. At first it took 2 days, but it seems to be they will respond within a hour then fix the problem within 24hours, but that is better then nothing. The actual only problems I have been having, is the moving around on different servers, which causes some downtime, and that CPanel license keeps getting expired. I keep backups though so just in case
Posted by Freekers, 05-19-2007, 03:35 AM
Don't know, trying to talk with Navid via MSN Messenger. The problem is that your emails do not reach the support because theire support suite license has expired ! License Error: Key file has expired http://www.buyavps.com/support/
Posted by MicGoogle, 05-20-2007, 06:41 PM
This is exactly the reason for all the problems I'm a customer with them and i've tried almost all their emails and logged into billing system as well. Their support suite is expired not because their support is dead, Navid should be getting back with the answer soon atleast i hope. I've a outstanding payment 2 days, as it was due on the 18th but I'm not sure if I want to pay being for the fact that they seem to be dead.. I NEED THEIR RESPONSE ASAP!
Posted by rosebud9843, 05-21-2007, 07:20 AM
Where Is Buyavps Owner? http://www.webhostingtalk.com/member.php?u=155523 Last Activity: 05-06-2007 12:53 PM Last edited by rosebud9843; 05-21-2007 at 07:23 AM.
Posted by hightek-designs, 05-23-2007, 12:51 AM
Yea, it seems they are not responding at all. I am going to move to another host.
Posted by krystofo, 05-26-2007, 03:16 PM
RE: domainrigger.com 64.34.204.250 BuyaVPS HIGH-S managed account. Current support tickets: 1234, 1832 As of: May 26, 2007. 1. My BuyaVPS websites have been running smoothly all along. 2. Responsive support until May 8. 3. General report of 'problems' May 10. 4. Yesterday, May 25 I: --sent an email to their Paypal billing address. --received auto-reply from 'support suite.' --logged-on to 'support suite', upgraded from 'low' to 'urgent.' --today received personal promise to address situation. Final analysis: * Over-eager, moved too fast? Yes. * Good intentions? Yes. * Best prices with full service? Yes. * Learning by experience? Yes. * 'Typical' geek-level communication skills? Yes. * 'Typical' start-up fumbling? Yes. * Possible to come through? Yes. * Worth waiting for, and taking a chance? Yes. (PS - My first rule for maverick webhosting: always pay quarterly.)
Posted by hightek-designs, 05-26-2007, 11:37 PM
Actually to tell you the truth, although they have taken more then 3 days to respond to a ticket, they do resolve it. I have a Semi-L account with them. I need a lot of space and bandwidth and also I need to have a VPS with little or no other people on it It is running fine now, but I think there support is a bit too slow, especially for emergencies, but I have been able to contact them through other mediums. I only complain because my clients have complained.
Posted by Freekers, 05-27-2007, 03:43 PM
They aren't answering my emails at all ! A shame ! I'll try once more, under a different mail address.
Posted by abstracttech, 05-27-2007, 09:29 PM
I had a love/hate relationship with Buyavps for a few months. At one point I wrote a big article on WHT detailing my poor experience with them only to retract it after Navid personally assured me he would look in to the problems. That was a big lie. The gist of my story is that I lost all my files after having some hardware problems. I was asked to help pay for some of the costs of getting the files back (despite it being a hardware problem), which I did. $150 later support on their site goes permanently "offline", Navid stops responding to my emails and their English number listed on their whois is disconnected. A few weeks later my server simply disappears one day without a trace. Can't ping it or anything. Let me just say once and for all, this company is not experiencing "growing pains". It is just simply predatory. And if there's any apologists for the company here, I would love to see how they explain away the dozens of polite but unrequited messages I sent the company asking what was happening. Good luck to those who have not seen the darker side of Buyavps yet. In my opinion, you will need it. Jordan
Posted by tonino, 05-28-2007, 03:48 AM
With so many reputable providers around here, I really do not see why would anybody want to host with such an "iffy" company... You better get out of there, ASAP!
Posted by rosebud9843, 05-28-2007, 05:31 PM
http://forums.digitalpoint.com/showp...2&postcount=13 Navid is 'back', and will disappear again. It's been weeks. He stole our money and went shopping for web sites on DigitalPoint. I still have an open Paypal dispute, he didn't bother writing anything to Paypal or to me. See the link i gave? He asks the guy to refer to his TOS page, i would like to send him the same link to his TOS. This Navid Nadali is a thief, a professional fraudster, scammer. He tells lies every day and for months! He also sweared that he was not overselling! Come on! He is openly dishonest! http://www.navidonline.com/ Iranian scammer # 1- Proxyz.ir # 2- Navidonline.com # 3- youcantseeme.ir # 4- imhiddendude.ir Last edited by rosebud9843; 05-28-2007 at 05:37 PM.
Posted by avythe, 05-28-2007, 06:45 PM
Administrative Contact: Nadali, Navid navidnadali@gmail.com 6A Ross Parade Wallington, SM68QG United Kingdom 7951365772 Maybe give him a call?
Posted by hostbox, 05-28-2007, 11:23 PM
glad I jumped ships when I did a month ago.
Posted by Echelon, 05-29-2007, 11:33 AM
I honestly don't see why everyone is having such issues with them. I've had them for a good three months, and I haven't had much of any issues with them. The server's been quite fast, the internet uplink is fast as well.
Posted by tsj5j, 05-29-2007, 11:42 AM
I guess that means you're lucky that your server isn't affected by this problem they are facing on *most* VPS servers. And have you tested support response time? Some say its close to non-existent.
Posted by Echelon, 05-29-2007, 11:45 AM
I have at one point, and each and every time I've posted anything to their support department, I've gotten a response within 10 minutes from them.
Posted by John[H4Y], 05-29-2007, 12:31 PM
I don't not get how people are still having so many issues either. All of their machines have been running quite normally for several weeks now. The idea of them asking for someone to pay to recover their data does NOT seem like something Navid would ever do.
Posted by rosebud9843, 05-31-2007, 08:19 AM
Good news. I won and got my money back. God bless Paypal.
Posted by carabs, 05-31-2007, 08:29 AM
Several weeks? Try months. Literally.
Posted by Echelon, 06-01-2007, 12:41 AM
They've always been quite reasonable whenever I've asked for something to be done. When I was having VPS issues at one point, they were more than willing to move me to another box, no questions asked, and I didn't have to wait ages for it to happen either. Maybe these are some isolated occurrences? I am absolutely pleased with the bandwidth and peering too. Never seen such a quality VPS. Thats why I find it hard to believe so many people are claiming issues.
Posted by krystofo, 06-02-2007, 02:48 PM
June 2, 2007 TO: billing()buyavps.com, navidnadali()gmail.com, support()buyavps.com SUBJECT: [#IHV-434341]: Cancel account: refund due RE: domainrigger.com 64.34.204.250 BuyaVPS HIGH-S managed account. I must hereby cancel my account and request a partial refund for these reasons: 1. No service May 8 to June 2. Open tickets: FYU-501819, TGR-881590, IHV-434341 2. Only one reply of any kind: promise to respond (below) May 26. No word since. 3. WEBSITES NOW OFFLINE since June 1. 4. Sorry, there is no way that you can make it worth my time to have further patience. Not even if Navid Nadali were to appear at my door. I must move on. If, after one year, I find that you are still in business, then I may reevaluate you at that time. 5. In spite of having no service for 2/3 the time I paid, I am only requesting a 1/3 discount = 1 month = remaining time paid. 6. Having no substantive reply to my demand for a reply May 25, I can not expect appropriate action. Reference: [#IHV-434341]: Navid1/BuyaVPS: rsvp by Monday, May 28, 2007 (!) Thus I am immediately applying to the PayPal Resolution Center as follows. April 9 (ID # 68X79471K0654381C) $71.37 USD: 3 months webhosting ......1/3 due = $23.79 REFUND DUE April 9 (ID #4N551296M0929300J) $12.00 USD: 8 IPs x 3 months ......1/3 due = $4.00 REFUND DUE May 21 (ID #9EP32132KG489610J) $5 USD: 5 IPs x 2 months ......3/3 no reply = $5 REFUND DUE PS--For the record, this is a common occurrance. I advise all 'discount' webhosting clients never to pay annually. Also, no one with sub-clients should immediately place their reputation in the hands of any small, untested discount webhost. On May 26, 2007, BuyAVPS Billing wrote: > Dear Sir, > > i am very sorry for any inconvencienes that has caused you. > after some research I found out that your tickets were made from different mail addresses, so we could not refer to the past tickets regarding to your vBulletin installation. > Furthermore Navid has cared for your requests and as he is very busy in this month your ticket remained unanswered. > Again apologise on my behalf and will forward this ticket to our technical staff to get it done asap. > kind regards, > > Amin Talai > buyAVPS Billing Support > > Ticket Details > =================== > Ticket ID: IHV-434341 > Department: Billing > Priority: Urgent > Status: Open
Posted by krystofo, 06-02-2007, 03:22 PM
PS--Evidently because I asked for a partial refund--or because of being more than one month--or because it was labeled a 'service' transaction--my main request was rejected by the Paypal resolution center. I am also barred automatically from placing a second request. Next time I will read the Resolution Center Tutorials before placing any request.
Posted by krystofo, 06-04-2007, 03:43 AM
June 4: My BuyaVPS problem resolved. BuyaVPS has replied to my main support ticket. (Completing a Vbulletin installation. The last I checked, Vbulletin.com or its members may charge up to $50 for doing such a service.) In return, I will operate my account for at least one more month and drop my claim for a one-month refund ($23.79). Joe Manis--an able technician--is still there. Also after 2 days, my sites are back online. So, there is some hope of recovery. My plan is: 1. I will pay only 1/3 of my quarterly bill per month. I.e., while being billed on a 'quarterly' basis, I will pay monthly. 2. Each month, I will re-evaluate their performance. 3. Please note that (except for this 2-day blackout) my websites have been running smoothly since the day I joined, April 9. 4. This is my third 'reply' in a row to this thread. If no one else replies, it will not be proper for me to post further updates. So in future, if you wish to know my current status with BuyaVPS--please 'reply' to this thread or send me a PM. Last edited by krystofo; 06-04-2007 at 03:53 AM.
Posted by hightek-designs, 06-10-2007, 11:42 AM
Let me know if anything else goes wrong.
Posted by tsj5j, 06-10-2007, 12:59 PM
Just to warn you, by paying 1/3 of the bill they can cancel you long before the month ends within their rights to do so. You can't just adjust the term you are paying like that. Most providers offer discounts on quarterly payments, and your method of payment defeats that. Either cancel or request them to switch you to monthly payment.
Posted by krystofo, 06-14-2007, 09:15 AM
Thank you TSJ. But... what have I got to lose? I have given notice to BuyaVPS that I will pay 1/3 quarterly, and later in the month, not the beginning. BuyaVPS knows that they have problems, and that I am being reasonable. The worst that happens: they shut me down--they lose a paying customer--and I re-upload to the next host on my list. Meanwhile, I have already saved much more money than I would have lost with the greater expense of any other host. Like I say, you can save mucho dinero with small webhosts, if you can roll with the punches. The only added expense: never use a small webhost for email storage. Always use high quality outsourced webmail + dedicated URL, such as available through Enom at about $20 + $10 per year. I use the best high-security email: LuxSci.com at $55 + $10 per year. (BuyaVPS has given a friendly response. To be fair to them, I will not publicize the details. I expect them to make their own public statement when they are ready to do so.)
Posted by tsj5j, 06-14-2007, 12:05 PM
That's great. Do keep backups, just in case.
Posted by hightek-designs, 06-20-2007, 09:51 PM
grrr... some many problems
Posted by acidus, 07-18-2007, 07:15 PM
After a couple hours of not being able to reach my VPS on BuyAVPS, or reach BuyAVPS website or support site, I sent an email to CaroNet... the owner of the netblock. This is the response I recieved:
Posted by MicGoogle, 07-18-2007, 07:23 PM
Very interesting, thank you for reporting back, i've also contacted them with a different phrased question, hopefully get a different response yea i just hope i can get my data, files, and everything else back..
Posted by acidus, 07-18-2007, 07:28 PM
I'm hoping there is a good excuse for this downtime, and it will come back up soon... but things aren't looking good for us at the moment. My last backup is about 4 days old. Won't kill my site, but it will be more than a little sting. Please post or PM the response you get.
Posted by gster, 07-18-2007, 07:29 PM
I hate to say "I told you", I have 2 ad-trolling/trashing warnings in my profile just because I warned people about BuyAVPS.
Posted by che1959, 07-18-2007, 07:37 PM
Sounds like a message that could be taken several different ways.
Posted by seee, 07-18-2007, 10:43 PM
buyavps.com is down again from 21-00 18.07.2007.
Posted by Crystal Gard, 07-18-2007, 11:28 PM
The same thing has happend to me and my fiance. Hope to find out what has happend. In all were done with buyavps. but this has given us a large sting to our newly started irc server. This has honestly been the worst vps provider I have dealt with.
Posted by seankoons, 07-18-2007, 11:35 PM
When your host's upstream provider tells you: "However we can confirm that you should not be able to reach their servers at this time. Thank you." it's somewhat clear that the issue at hand is not a technical one, and more so a billing issue with their client in which details must be kept private for obvious reasons. Sometimes credit cards get declined or payment checks get lost in the mail. It happens. It's unfortunate you all have to suffer because of it though (if that's the case). Hopefully those of you affected by this can take it as a lesson and find a host that is more suitable to your requirements in the future.
Posted by phoneloserchi, 07-19-2007, 12:09 AM
This is really making me mad. I haven't had any problems since early June since I signed up and Navid has been very kind and helpful, but I have been down ALL day and I'm in big trouble with my clients... all my phone calls, emails, everything.... just down, without a response from Buyavps. PLEASE, PLEASE BuyaVPS, GET THIS FIXED BY THE MORNING!
Posted by AllahuAkbar, 07-19-2007, 12:35 AM
So I’m here thinking to myself what the heck happened? My 3 vps’s are down and have been down for about 72 hours now. I host 3 large Bi-Sexual Porn sites that are visited often. My visitors are asking why my servers are down and why they cant access the services that they are paying for. I have no answer for them other then I’m screwed. I did a full backup 12 hours before the sites went down. So not a lot of data is lost. I hope that they get there act together soon or they will have some pissed off people knocking at there front doors. Have a nice day Allahu Akbar
Posted by devonblzx, 07-19-2007, 12:49 AM
Looks like the bi-sexual porn industry suffers another loss. :-/
Posted by Orien, 07-19-2007, 01:18 AM
It seems this is not the first time BuyAVPS has experienced these sort of downtimes. Although they could be things entirely out of the owner's control, these frequent occurrences appear to suggest otherwise. Of course, that's simply speculation as I have never been a client of BuyAVPS. Hopefully, the owner will have a good explanation for this incident.
Posted by omega36, 07-19-2007, 01:22 AM
Hahahahahaha, that comment made my day
Posted by MicGoogle, 07-19-2007, 01:39 AM
BuyaVPS isn't a bad host in terms of what it offers, but in terms of management, i think thats where it went wrong. Either the owner was too busy for the company and failed to pay bills (current conclusion) or they're having a big disagreement with caro net.
Posted by -OY-, 07-19-2007, 01:44 AM
It could also mean that their servers was shut down because of abuse.
Posted by MicGoogle, 07-19-2007, 01:44 AM
Ok this in from one of the support staff of Caro Net, the managers have yet to release a official statement, but i was told they'll be doing so "ASAP"
Posted by davidmors, 07-19-2007, 02:28 AM
i Have a Little Hosting Company In Middle East ! I Have Several VPS From BuyaVps & Now I Think That Im Choose Wrong ! about 12 Hours Down Time & To Be Continue ! Im Looking For an Alternative ! DavidMors[AT]Gmail[DOT]Com
Posted by tsj5j, 07-19-2007, 03:15 AM
Same here. Got warned for telling people that BuyAVPS may not be the best choice after I have read countless reviews. I just had a chat with Navid recently as he wanted to know why I was posting negative stuff about his host. He was telling me : I wonder if this is one of the "changes".
Posted by iand, 07-19-2007, 03:54 AM
this area of the board should be sponsered by buyavps they seem to spend a lot of time here
Posted by iand, 07-19-2007, 04:00 AM
im starting to think the outage forums should be sponsered by buyavps
Posted by krolaw, 07-19-2007, 04:52 AM
My BuyAVPS VPS has been down for over 12 hours. The BuyAVPS website/dns has also been down for over 12 hours, thus I can't even submit a ticket. Given that EVERYTHING is down, I'm sure they're working on it. Still how much effort would it take to get a basic page up with some kind of ETA? I'd like something to tell my clients, other than "Gee, I don't know".
Posted by tsj5j, 07-19-2007, 05:56 AM
How exciting. I must convince myself this is not a complete replay of history.
Posted by krolaw, 07-19-2007, 06:24 AM
I really, really, really want to believe in BuyAVPS. I really, really want my server back up. This is sooo unbelievably frustrating. I thought I had enough problems during the 'upgrade', but now everything is just dead. Grrr, 13 hours and still nothing. I'd like to think that they've tried to email me (pointless as I'm using the VPS as a mail/dns server). Grrrr.
Posted by carabs, 07-19-2007, 06:45 AM
With all the proceeds going to customers who lost big cash because of the SAME problems (or type of problems) that have been going on for months now.
Posted by omega36, 07-19-2007, 06:48 AM
Sigh ._. Hope this gets sorted out soon.
Posted by hostroy, 07-19-2007, 07:12 AM
All the buyavps servers are down?!! buyavps.com is also down. What they are doing? Just checking with you guys as I am unable to access even the support.....
Posted by Tails, 07-19-2007, 07:14 AM
yes... All down... lol
Posted by hostroy, 07-19-2007, 07:38 AM
what is the status now?
Posted by acidus, 07-19-2007, 08:24 AM
Their upstream provider wouldn't give details, but said the servers should be unreachable and BuyAVPS has been made aware of the issue.
Posted by CF-Rick, 07-19-2007, 09:18 AM
These threads will go on forever, because Navid will come back and explain how it was a mistake, and that they're making changes, and they're going to be the greatest thing, once they can overcome these growing pains. Then people will sign up for their ridiculously low (seriously ridiculous) pricing, and then a week later post a new thread "Buyavps down?" and this will start all over. Get a hint guys, this isn't a VPS provider you want a VPS from. Look between your couch cushions and find some extra money, because it's time you save up and get a VPS from a reputable host.
Posted by hightek-designs, 07-19-2007, 09:33 AM
I looked up buyavps.com on whois and found his external email address. I went ahead and emailed him, but not sure if I will get a reply from him. If you want to use the e-mail address here it is navidnadali@gmail.com From my uptime reports, the Servers have been down since around 3:20pm EST July 18, 2007
Posted by carabs, 07-19-2007, 09:35 AM
Looks like www.BuyAVPS.com is back up.
Posted by hightek-designs, 07-19-2007, 09:44 AM
yay, my website is also up.
Posted by tsj5j, 07-19-2007, 09:46 AM
Yay, its up, let's not keep backups and enjoy the hosting which will stay up forever from now on.
Posted by carabs, 07-19-2007, 09:50 AM
You all should be making backups and moving to a new company.
Posted by hightek-designs, 07-19-2007, 09:53 AM
I wish I could do it now, but on vacation and on a foreign computer
Posted by tsj5j, 07-19-2007, 10:06 AM
Get a backup solution from BQBackup and rsync your data. Unless, of course, your data is not worth $5 to $10 per month.
Posted by kodis, 07-19-2007, 10:37 AM
Buyavps.com now is online.
Posted by tonino, 07-19-2007, 11:07 AM
For God's sake read this before you buy a VPS... They say that history repeates itself, but this kind of outages are repeated way faster than they become history!!!
Posted by tsj5j, 07-19-2007, 11:10 AM
Good one I've almost forgotten the previous incident, but before it became history it came back again.
Posted by ylsy, 07-19-2007, 11:14 AM
Just ssh'ed into one of my VPS there, and it appears that the VPS has never gone down during the outage, which means all the physical servers were still up but the the network has been cut. Still waiting for someone from BuyAVPS to explain what has happened. Definitely won't host anything serious here though.
Posted by Echelon, 07-19-2007, 11:19 AM
Already moved to PrimaryVPS. They set up our VPS in 5-10 minutes time. I've given BuyAVPS more than enough chances, and they've made an *** out of me, as I used to think and brag about the level of service they provided me. Oh was I mistakened... Either way, I'm canceling. There's no excuse for what happened.
Posted by devonblzx, 07-19-2007, 11:22 AM
So you moved from one VPS provider that has problems with outages to another VPS provider who just had problems with outages last week? Seems like your going to be coming back to these forums a lot...
Posted by kodis, 07-19-2007, 11:23 AM
Can You recoomend any Vps (unmanaged) with minimum 256Ram and 300GB transfer for about 20$
Posted by devonblzx, 07-19-2007, 11:24 AM
Kodis, check the offers forums then use the search feature to look up reviews. That is the best way of finding a provider on these forums. http://www.webhostingtalk.com/forumdisplay.php?f=104
Posted by MicGoogle, 07-19-2007, 11:28 AM
Echleon, refer to these topics; you might be in for a JOLT of surprise http://www.webhostingtalk.com/showthread.php?t=614125 http://www.atourworst.org/2007/06/28...-support-ever/ Inmotionhosting and https://galaxy-solutions.net/ seem good
Posted by phoneloserchi, 07-19-2007, 11:31 AM
I am back up, but this must have been something planned, because they must have put it in some sort of 'standby' mode, because all of my processes are still running, even though the systems were obviously down... I can't believe there'd be just downed connectivity for such a long time in the data center they claim they're using. I wouldn't have minded AT ALL for these couple of hours if I just got some notice. The unexpected downtime just really angers me. Please Navid, just tell us next time .
Posted by CF-Rick, 07-19-2007, 12:32 PM
300GB transfer is a bit much for $20. Check the webhosting offers section, then do a search (as suggested before). You might be able to come up with something.
Posted by hightek-designs, 07-19-2007, 12:50 PM
Yea, I think i will do this!!!
Posted by Echelon, 07-20-2007, 03:09 AM
Was looking for something that allowed IRC. PrimaryVPS actually set up the vps within 10 minutes of ordering, but we'll wait and see. I'm tired of counting my chickens before they hatch.
Posted by dean1012, 07-20-2007, 02:18 PM
Echelon, I hope you like dead chickens.
Posted by MicGoogle, 07-20-2007, 02:23 PM
Well said dean, yea BuyAVPS hasn't sent out any offical message, does ANYONE KNOW WHATS GOING ON!!?!?!!!?
Posted by dean1012, 07-20-2007, 02:30 PM
I emailed BuyAVPS and tried to contact them on AIM and no response. I emailed caro.net and they gave me the same response I believe I saw on page 1 of this thread: Hello, I apologize for the delay in our response as I wanted to have a manager review your question prior to responding. There is a known issue with the customer you referenced in your ticket. At this time, we are unable to comment further, but we can let you know that our client is aware of the issue. As soon as we are allowed to disclose more information, we will update those who have written in. We apologize for the difficulties you are having with your service. Regards, Caronet Managed Hosting Support
Posted by Echelon, 07-20-2007, 05:38 PM
It seems they're refusing to answer /ANY/ support tickets. I even filed a cancellation ticket and they've yet to even consider it. I'll find it entertaining if they try to invoice me.
Posted by dean1012, 07-20-2007, 05:43 PM
I'm not so sure they are allowed (or capable) of doing anything right now. This includes billing, sales, modification, invoicing, support, etc... Caro.net's e-mail (which is posted at least twice on this thread) seems to suggest that this is an issue not within buyavps's control. Speculation: Sounds like either: A) BuyAVPS has not paid their bill or B) BuyAVPS hosted illegal material and is now under investigation or C) Caro.net terminated service with BuyAVPS Caro.net *said* they would send a message to anyone who wrote in to them once they could relay any information.
Posted by Echelon, 07-20-2007, 09:00 PM
As per relay from a conversation, by tonight we /should/ be getting an email informing us of the situation, and offering us a 1-2 month credit to our vps accounts. However, keeping this 'promise' is another story. Lets see what happens.
Posted by dean1012, 07-20-2007, 09:13 PM
I hope caro.net posts a reply to everyone like they promised. I am not a customer of BuyAVPS but would be very interested in seeing an official reply from someone.
Posted by hightek-designs, 07-20-2007, 10:30 PM
I gave them one extra month to stay with them. But I was looking around for a new host, just in case something like this happened. Not even a month goes by, and this happened very sad.
Posted by MicGoogle, 07-20-2007, 11:07 PM
http://www.webhostingtalk.com/showthread.php?t=621898 I hope that answers everyone's questions. Enjoy everybody
Posted by phoneloserchi, 07-21-2007, 12:11 AM
I just got their email. Links filtered, I apparently don't have enough posts on the forum to post them. As a card-carrying member of the ACLU, I applaud Navid and his associates for valuing my privacy to such an extent. I can't tell you how greatly this relieves me. I think BuyAVPS is well on its way to success. I really believe in these guys and wish them the best. You'll have my business for sure. In my opinion it is well worth it to deal with these minor growing pains in order to get such a trustworthy business arrangement. Thank you BuyAVPS and Navid! I cant tell you how much I appreciate your efforts!
Posted by carabs, 07-21-2007, 12:17 AM
anyone want to take bets on how many weeks it'll be before they are down again?
Posted by iand, 07-21-2007, 12:59 AM
anyone want to take bets the actually reason for nullroutes is users using irc?
Posted by Ryan F, 07-21-2007, 01:44 AM
This post cannot be for real. If it is . . . please check your PMs for the details on a bridge I'm trying to sell . . . . Ryan
Posted by phoneloserchi, 07-22-2007, 02:02 AM
Yes I am serious. I value my privacy. And, I never got that PM
Posted by Echelon, 07-22-2007, 11:52 AM
So, to add to this entertaining venture, I have filed for my cancellation, and they closed the ticket, COMPLETELY ignoring the fact that I still want my cancellation. Do they think I'm going to change my mind, or forget I cancelled? I would tell them if I decided otherwise, but I clearly did not.
Posted by hightek-designs, 07-22-2007, 03:32 PM
mine is still open, but has not been answered for 27 hours. At least you had a person do something with yours.
Posted by Echelon, 07-22-2007, 09:32 PM
Either way, we're well covered in the terms of service. They have no legal grounds to attempt to charge us for it.
Posted by hightek-designs, 07-22-2007, 09:39 PM
They seem to be pretty nice people. I am sure they are not glad some are moving because of this, but I am sure they can understand why we would move. I was only with them for a couple months and gave them 3 times to improve. They kept on failing though I hope for the best of them though
Posted by dean1012, 07-24-2007, 04:10 PM
Privacy is something that should be valued. However, this is not privacy. This is Navid couldn't pay his bill. Navid is stuck now. He can't pay his bill and thus can't stay with caro.net and he'll be hardpressed to find a new host with almost no money.
Posted by phoneloserchi, 07-24-2007, 05:58 PM
dean1012, thats a strong accusation? How would you think you would know this? I doubt this is the case as service was restored two days later. Stop starting roomers without any evidence.
Posted by dean1012, 07-24-2007, 06:59 PM
The evidence is all around you. I have all the evidence I need to see from both sides of the fence. BuyAVPS clearly stated it had something to do with personal information but caro.net clearly stated it didn't. Caro.net's policies never ask for personal information from clients. BuyAVPS clearly lied.
Posted by hightek-designs, 07-24-2007, 07:06 PM
dean, i am not backing buyavps, but when i read your post it makes me think, why didn't you say caro.net lied. it could go either way. All i know is one person here has lied. most likely buyavps, but it doesn't mean caro.net wasn't the liar here. With lies you can never be sure who is telling the truth, unless you have 100% proof. What we have are half answers and lies to work with, so no proof.
Posted by onthespot, 07-25-2007, 07:10 PM
perhaps this sheds some light? http://www.webhostingtalk.com/showth...hlight=buyavps
Posted by dean1012, 07-25-2007, 07:59 PM
Because Caro.NET has established policies on the internet publically viewable. Customer information is not included *anywhere* on that IP Justification Form. If they broke thier own policies wouldn't there be another company complaining?
Posted by hightek-designs, 07-25-2007, 11:10 PM
To onthespot: very interesting! To Dean: Yea, I suppose you are right. They have way more proof then what BuyAVPS has. I would trust caro.net more then BuyAVPS. But, this could be an isolated occurrence. Most likely not and BuyAVPS are the liars. Oh well, I am not responding anymore, I am no longer apart of that company I am with a new company. Way more money, but way worth it! I just tried BuyAVPS because it seemed to be a good place on the outside, and it was good for awhile! Just kind of went downhill for me :-\ I might post some reviews up of a few companies I have tried, and some I am still with. Thanks for understanding!
Posted by phoneloserchi, 07-26-2007, 12:49 AM
Ok, this is pretty much the end of the line. If I don't get a really good answer, I'm through. This is absolutely ridiculous. They essentially promised to notify us of downtime. My server has been down for an hour without an explanation. This is absolutely crazy.
Posted by Wittchow, 07-26-2007, 02:25 AM
Here we go again.... DOWN. This company is so unreliable! I need to find a new host fast! This is killing my business.
Posted by dean1012, 07-26-2007, 02:32 AM
Yep even buyavps.com is down. I am 99% sure from my information and opinions that BuyAVPS cannot pay their bill. I am currently trying to move someone from BuyAVPS to myself but I am beginning to fear that BuyAVPS won't be back up again. I need them to stay up for a solid 2 or 3 hours to make the move.
Posted by iand, 07-26-2007, 03:13 AM
see http://www.webhostingtalk.com/showth...66#post4627666 looks like it caro.net not buyavpses problem this time
Posted by tonino, 07-26-2007, 03:16 AM
[QUOTE=phoneloserchi;4627582]Ok, this is pretty much the end of the line. If I don't get a really good answer, I'm through.[QUOTE] This leaves a window open, that if they give you a good enough excuse, you are going to stay... I cannot imagine how that is possible. I am sorry for your downtime, but I would suggest to everybody involved in this situation to pack up and leave asap...
Posted by hostroy, 07-26-2007, 03:31 AM
Yes, buyavps.com is down and all the server is down in the network. I think, navid can't pay his bill for server. Many downtime and many ip change, clearly indicate, they are lost the business.
Posted by hostroy, 07-26-2007, 03:33 AM
what to do next?
Posted by hostroy, 07-26-2007, 03:37 AM
I am planning to leave the buyavps. Poor management. lot of un notified downtime. Good bye navid.
Posted by tsj5j, 07-26-2007, 03:49 AM
Backup your data (if you can), else use an old backup, sign up for another proifer and say goodbye.
Posted by krolaw, 07-26-2007, 05:37 AM
I so so want BuyAVPS to be successful. I really really want BuyAVPS to be my provider. However, they are not making it easy for me... Not too long ago, it was the holy VPS grail, I thought after this move things would be back to normal. Alas, I fear it could be all over soon.
Posted by carabs, 07-26-2007, 06:38 AM
There is no reason to stay. Not with so many other guys out there (Liquid web/Knownhost/or a hundred over providers). You don't read about them continuously having problems like this. I mean they all might have a bump in the road once and a while. But BuyAVPS has been unreliable in a Big way for what, at least 5 months now? All documented on these forums. Backup and leave. You'll be happier by tomorrow.
Posted by Echelon, 07-26-2007, 06:50 AM
This company relies on people being trusting in the sense that they just lied to their clientèle with the whole "we're protecting your privacy" business. I don't believe that for a second as a customer. Second, they refuse to process or even acknowledge my cancellation request. The first one I filed they closed on me, and have ignored the second one entirely. They better not expect payment, they're not getting it, and I'm well within my rights to withhold it from them. There's just so much competition out there that BuyAVPS should not be able to dictate or manipulate its customers like it is, but people trust these guys too much. I mean, if you read the forums enough, this seems like a usual vicious cycle. They get money, they blow money, vpses go out, etc. Learn from this, and get a different provider. One that doesn't drink your money away and care less about the server bills.
Posted by hostroy, 07-26-2007, 08:11 AM
unpleasant experience with buyavps and navid nadali. we are lost our customer and buyavps soon.
Posted by Echelon, 07-26-2007, 12:04 PM
BuyAVPS is out again, what a surprise. They're probably (I'm assuming due to facts proven in the last situation) moving everyone's vpses like last time, and waiting until after the fact to notify customers. Give people a timeline, and quit doing stuff then informing them of it after the fact. Its very unprofessional, and makes it impossible for users to plan for a downtime.
Posted by carabs, 07-26-2007, 12:10 PM
Have they ever offered a time line on any issue/downtime they had? I know when they had all their issues months ago it wasn't scheduled, so they couldn't warn us. Nor could they give a time frame on getting things back up. The only info came out days later.
Posted by Echelon, 07-26-2007, 12:38 PM
Navid seems to be on MSN if anybody wishes to contact him. Check his WHT profile for his MSN, or feel free to pm me and ill toss it your way. Maybe users will get the answers they deserve now.
Posted by Tails, 07-26-2007, 12:49 PM
well, dun have the permission to check his profile... so, cant get his MSN... >_<
Posted by omega36, 07-26-2007, 12:53 PM
Eh.. not good: Quote from this thread: Ouch..
Posted by carabs, 07-26-2007, 01:38 PM
Wow.. that says/confirms a lot.
Posted by Tails, 07-26-2007, 01:41 PM
ya, confirm a lot... I am thinking to make my move now.. i guess.....
Posted by Echelon, 07-26-2007, 01:51 PM
Seems running off with the money is imminent. Good thing they arent getting another cent of my money. It seemed like a two man show anyways. The only two people i ever saw correspondence from was Navid Nadali and Joe Manis
Posted by carabs, 07-26-2007, 01:58 PM
I hate to defend Navid.. but I would think he is not going to just take everyones money. The company has never been able to get out of this rut of problems they have always had. But he has always been good with getting back the cash that is not his. I would hope that that hadn't changed as well.
Posted by Echelon, 07-26-2007, 02:13 PM
On another note though, would you rather your host lie to you, or tell you the truth? I mean, maybe if he told the truth people would understand. I mean, it does take some bank to move datacenters.
Posted by MicGoogle, 07-26-2007, 03:45 PM
if your trying to say buyavps could be poor, i doubt it they got some investors in their company, shareholders who took the same risk as navid, i mean with like 600 + vps clients, paying $9 lets say THEIR LOWEST PACKAGE thats a good 6000 monthly.. they said they're going to give one more month with caro net then move, dunno about this downtime
Posted by Woooo, 07-26-2007, 04:09 PM
600+ VPS clients is sort of achievement. Is VPS market so good?
Posted by Wittchow, 07-27-2007, 12:33 AM
What the F is going on. Refund my money
Posted by Echelon, 07-27-2007, 12:37 AM
Not true. The Caro.Net outage was fixed and was isolated from the BuyAVPS incident, which is still going on to this moment. Even Caro.Net referenced that BuyAVPS is out due to billing disputes.
Posted by @Matt, 07-27-2007, 12:49 AM
THIS IS IN NO WAY RELATED TO ANY TECHNICAL ISSUE WITH CARO, rather, it is between our billing department and that customer. that is stated on caro.net downtime's page.
Posted by tsj5j, 07-27-2007, 01:02 AM
A little naive, since they can still charge you if its a subscription (paypal) or credit card. Sure, you can definitely chargeback, but its likely they will charge you. So, I suggest you cancel all subscriptions and add them to your blocked merchant list with your CC company.
Posted by krolaw, 07-27-2007, 08:55 AM
Still dead.... I foolishly, had some really important data with them. I'm hoping Navid is moving all the VPSs to another provider as I could really do with getting that data off. I hope it comes up soon, as I'm getting desperate. This email from Caro is a bit worrying though: Had we been told that the new resurrection was a time bomb to oblivion, I would have my data. However, we were told that new services were on their way (BuyAVPS 2), but at some stage they would have to move providers.
Posted by tsj5j, 07-27-2007, 08:58 AM
Obviously your data is not worth $5/mo of backup service?
Posted by Echelon, 07-27-2007, 10:00 AM
I am so glad i pulled out the instant they came back up now. I feel so relieved.
Posted by che1959, 07-27-2007, 12:00 PM
I don't believe anything I'm told, the one week window gave everyone a chance to keep their data. If you don't have it, then tough.
Posted by phoneloserchi, 07-27-2007, 02:08 PM
I can't think of words to decribe the disguist I have with BuyAVPS. I really tried to be understanding, but they've taken my pateince and trust and kicked me in the face. Obviously, Navid knew he was going to be taken offline if he wasn't paying his bills- so he came up with this whole load of ******** about protectig our privacy. I can't believe I was so foolish as to believe his rediculous lies. I am 15 years old and trying to run an IT startup. This server was my, my everything. I really couldn't afford a secure backup solution, so all I have is a useless FTP backup from a few months ago. I foolishly fell for this fraudulant scam, and I'm completely out of luck. I have thousands of my client's dollars into that system and I'm doomed if Navid doesn't come back. Navid, you are really putting me in a dangerous financial place. Please Navid, at least answer an email and tell me what is going on.
Posted by Woooo, 07-27-2007, 02:23 PM
I will not say anything about buyavps, because things happen in life and business, But If you were hosting some valuable data of yoru clients you should have opted an established provider. If you are really in a trouble, I suggest you to contact caro.net, because they may co-operate with you, But I do not think navid can make any much changes. Since its a billing issue, So they will not let navid get access of anything unless they clear their accounts. There are chances that you may get your data back, I remember selectvps and peer1 had same situation when some middleman keith did played some game.
Posted by onthespot, 07-27-2007, 03:57 PM
hopefully this will teach others to have current backups offsite.
Posted by Echelon, 07-28-2007, 10:42 AM
I received my invoice too. It seems they left their servers on long enough to send us bills to pay for the stuff... hah. Yes, I feel so inclined to pay for nothing, my fingers are just itching to do it. BuyAVPS: quit asking for money for snake oil.
Posted by krolaw, 07-28-2007, 01:00 PM
The BuyAVPS website was up for a couple of hours today. On it read (note all typos are their's): Anyone receive the email? I haven't. Grrr. And their site is dead again. Anyway, it looks like they're trying.
Posted by KnownHost, 07-28-2007, 01:30 PM
Why not try to call that number? I am sure it is yet another lie... Navid - you really need to get some business 101 classes. That is the best advice I can give at this point. -Jay
Posted by acidus, 07-28-2007, 01:38 PM
That number goes directly to fax or voicemail... your choice.
Posted by 693vm, 07-28-2007, 04:00 PM
I am not sure about the rest of you but as of 2 days and a few hours ago, our VDS is still down and all emails to support went unanswered. Anyone with any update as to WHEN?
Posted by davidmors, 07-28-2007, 04:37 PM
hi dear friends i need your help about buyavps.com . i have several vps & all of them is down ! how can access to my data and get backup from them ? thanks
Posted by hightek-designs, 07-28-2007, 04:41 PM
davidmors, There are some options. One you could ask BuyAVPS for your data. Two you could wait until they get it up(if that ever happens). Three ask caro.net for the data(which I do not think they will give it or even have it any longer). Other then that, i do not see a way of getting your data. Backups are most important if you want to keep your data.
Posted by nottinghill, 07-28-2007, 04:46 PM
I think in short you cant...until the server goes up, your data resides on a machine that has no connectivity to the outside world... Many are waiting for PrimaryVps.com to be back up so we can back up our data and leave this poor VPS provider. Good luck with buyavps though dont hold your breath.
Posted by Tails, 07-28-2007, 06:17 PM
mmm... I don't think we pay by subscription... because everytime I paid them, is via me clicking on the paypal button..... anyway... how to block that merchant list in paypal just on the safe side....
Posted by davidmors, 07-28-2007, 06:24 PM
hi my friend imasked from caro.net that give me my data but they dont accept ! im be a looser thanks david
Posted by Wittchow, 07-28-2007, 06:26 PM
where the hell is BuyaVPS to respond and let us know what is going on.
Posted by Tina J, 07-28-2007, 06:29 PM
Because you already know what's going on. What possible reason would Navid have to come here and get crucified? --Tina
Posted by iand, 07-28-2007, 06:41 PM
grab his msn from his profile navid is currently online
Posted by tsj5j, 07-28-2007, 08:22 PM
Caro has already announced that they left the server up for a week and now already reimaged (i.e. deleted all data) the servers.
Posted by davidmors, 07-28-2007, 08:27 PM
is it meaning that all data removed ?
Posted by dean1012, 07-28-2007, 08:29 PM
If the servers have indeed been reimaged, it means that all data is lost unless navid or yourself kept backups offsite.
Posted by tsj5j, 07-28-2007, 08:37 PM
Yes. Caro no longer has BuyAVPS data, as they stated somewhere they gave a one week grace period to BuyAVPS to get the data before they deleted it all. You can only pray BuyAVPS has a backup somewhere else.
Posted by dean1012, 07-28-2007, 08:43 PM
I can't seem to find this caro.net downtime page everyone keeps referencing. I know the information is true but I would like to see the page - link anyone? It is notable that partly today and yesterday, both their site and a temp message was up. Now, it isn't anymore. I hold some foolish hope that there is a backup somewhere to grab.
Posted by acidus, 07-28-2007, 08:53 PM
BuyAVPS did go online again last night, long enough to send out some invoices. They outright lied to us last week and that last ditch attempt to invoice people... Don't count on them coming back.
Posted by phoneloserchi, 07-29-2007, 12:17 AM
If, by Monday, we don't here from Navid, it is time to contact his local police department to alert them of a professional internet scammer. I don't know what else to do outside of that.
Posted by viva4google, 07-29-2007, 12:54 AM
well did anyone get that email they said they were going to send out? I just want to know, Does their website being up mean that theres a good chance they've got a backup of all the data and they are "trying" to re-start their business?? cheers
Posted by davidmors, 07-29-2007, 01:19 PM
I Think That They Have Backup From Our Data ! But If They Dont Have Any Backup , I Must Go Away !
Posted by omega36, 07-29-2007, 01:27 PM
Nope -- you should leave now, regardless of whether you get your backup or not.
Posted by Tails, 07-29-2007, 02:50 PM
so... you are saying.... if they got the backup, u not leaving??? bad idea... i left already... i gave up my hope already..... lol
Posted by Dalmonit, 07-29-2007, 03:31 PM
Sounds really bad...
Posted by krolaw, 07-29-2007, 06:04 PM
Lastest email from Caronet:
Posted by krolaw, 07-29-2007, 06:07 PM
From Caronet:
Posted by che1959, 07-29-2007, 07:22 PM
That seems like their is a bit of hope to get them back up. It seems like Navid and buyavps are keeping caronet from allowing customers access to their files. Come on, Navid. I know you're reading this. Care about your customers and give them what data you can give them. Failure is the path to success, but not admitting your failure is the vice of idiots.
Posted by seankoons, 07-29-2007, 07:38 PM
Don't worry, when Navid comes back to WHT to announce BuyAVPS version 2, all will be well.
Posted by Orien, 07-29-2007, 07:52 PM
I'm sorry to hear the situation turned out so badly. There's simply no reason for anyone to remain with BuyAVPS after this incident, if they ever come back online again. Either way, BuyAVPS' and Navid's reputation are kaput.
Posted by 693vm, 07-30-2007, 02:10 AM
My understanding from Joe is that CARO.NET "demanded" information for ALL OF their client's information and not just for ARIN Justification as suggested by another here. In other words, CARO.NET wanted ALL client's information regardless of whether that client have requested for an additional IP or not. If thats the case, then it "may not" be just their fault afterall. HOWEVER, I do agree with forummers here that its very easy indeed to temp hosts their main site on another server and keep the clients informed of the happennings instead of keeping mum about this. As I see it, they are gone and when we tried to initiate a dispute with PayPal, we were informed that they (BUYAVPS.COM) "cannot" respond to our claims at all. This normally would suggest that their PayPal account is either frozen or suspended. Best all can do now is to move on and initiate a chargeback or dispute and try to recover whats gone.
Posted by Tina J, 07-30-2007, 07:15 AM
You're kidding, right? That's the story you choose to believe? Here's my understanding - Navid couldn't pay his bill and Caro.net offered to take over the clients so that innocent people wouldn't be hurt. In order to do that, they needed all of the client information. --Tina
Posted by che1959, 07-30-2007, 07:50 AM
And then Navid and Joe let everything die and they ain't got the guts to come on here and own up, they went on and on about how great they were, but they are now ignoring things.
Posted by 693vm, 07-30-2007, 01:54 PM
"Here's my understanding - Navid couldn't pay his bill and Caro.net offered to take over the clients so that innocent people wouldn't be hurt. In order to do that, they needed all of the client information." If CARO had offered to take over their clients, then they (CARO) could have offered a less than reasonable or lucrative deal for BAVPS to even consider. If teh deal was sound and reasonable, BAVPS unless simply idiots, would have taken it. A simple "TAKE OVER" simply wont cut it and if whatever BAVPS claims is true (600+ clients), a "BUY OVER" would be what I'll be looking at if I were BAVPS.
Posted by Tina J, 07-30-2007, 02:03 PM
BuyaVPS is in no position to negotiate, if that's what happened. Caro doesn't sell services in the hopes that their customers can't pay their bills and they can take them over. Its certainly not a windfall for Caro to take over the customers of a dying host. It would cost them dearly in man hours just to straighten out this mess. Further, a great number of the BuyaVPS clients would run the other way the minute the servers came back up. Wouldn't you? --Tina
Posted by Nnyan, 07-30-2007, 02:31 PM
@693vm I'm sorry you're not making much sense. Lacking first hand knowledge the only thing reasonable people can do is collect as much information they can and make some reasonable educated guesses. Based on what I've read so far I can't understand your conclusion but that's your prerogative. Without ANY other insight I think its reasonable to come to the conclusion that BuyaVPS is not trusworthy and Caro.net is (at least about this incident). What in BuyaVPS's history would lead you to trust them more? Seems to me that BuyaVPS is holding customer data ransom (at least those foolish people* that did not have current backups) in the lame hope of trying to come out of this in some shape to continue as a "host". In my mind I wonder who in their right minds would continue as a customer with BuyaVPS (ver 1 or ver 2...) but then again history has shown us that there is a sucker born every minute. ( * ) and yes I believe if you do not have current backups of your data then that data is not all that important to you so you would not be affected by something like this. IF it is important and you don't regularly back it up then you are foolish.
Posted by sprintserve, 07-31-2007, 03:12 AM
Without speculation of any sort, or using privileged information, the objective view would be this: if Buyavps can do what's needed to get the host up, it would have been done. if Caro can do what's needed to help the clients of Buyavps, it would have been done. End of the day, if Buyavps can sort it out, it's to their benefit since they may still have some clients left, and Caro certainly wouldn't want to keep data of their clients when it doesn't benefit them. However since a week has past, and the most logical steps have not been taken, it is fair to say that it is likely it would never ever be taken, and that if your business is killed by this, the harsh truth is "learn from it and move on". In business, you make mistakes, and you make a good call. This will probably go down as one of the mistakes and I sincerely hope all affected clients survive it to continue their business. Lastly, I made an offer on their thread looking for partners to take over all the clients since we may be able to help all the clients, hopefully at a cost reasonable to us, and as with any business, hopefully in the long run we gain something more than we put in. Had Buyavps really cared about their clients, they would have contacted us to discuss it since this would be an opportunity to reap some returns, give your clients back their data and some closure. Not a single contact were initiated.
Posted by 693vm, 07-31-2007, 01:55 PM
I can assure you those who replied that I am merely viewing thi8s whole fiasco from a business point of view and not one of client. If I were to have 600 clients and then have to literally "give" them away because I couldn't pay my bills, I would rather they sink with me, well at least thats what I think. However, if BAVPS were to be more responsible, they would and should be in a position to negotiate a fair deal with CARO to take over their clients and saving their client's data and whatnots. If they had done it this way, they might have salvaged whats left of their reputation. Although I am very sure that BAVPS owners have other hosting businesses, its rather foolish of them to just disappear and then surface again as another company. Sooner or later, people will know. Kinda reminds me of the WHP fiasco but in a timid way.
Posted by onthespot, 07-31-2007, 02:02 PM
most likely if they havent paid their bill their servers have already been re-purposed to other clients of Caro
Posted by Tina J, 07-31-2007, 02:03 PM
Basically, you're saying you would run your business into the ground so that it becomes a very risky venture for anyone to want to take over. Then, given a chance to let your customers at least salvage what they can, you'd just hang your customers out to dry because you can't profit from a horrible situation that you created? That's despicable and I certainly hope you don't mean that. --Tina
Posted by Nnyan, 07-31-2007, 05:28 PM
Wow, this makes even less sense. I would far rather be up front with my customers about the current situation, aim for a solution and barring that keep them constantly in the loop as I either found a new home for them or help them transition to new hosts. Letting your clients burn with you only assures you a horrible rep.
Posted by Tails, 07-31-2007, 06:10 PM
agree... and it also means your rep will forever never able to recover.... if you starts your business again, no-body will ever trust you...On the otehr hand, if you only just business failure and help customer to move, etc.. if in future, u starts business again, people may still find you again... thats the big difference... if you really do that, then you must prepare that you never able to come back to this business.... lol
Posted by lottos, 07-31-2007, 07:28 PM
well there were plenty of warnings on this forum but people ignored them, so if they did surface again even with the same name, guaranteed some suckers would still sign up.
Posted by iand, 07-31-2007, 08:30 PM
maybe try there irc i see jo manis is in there aka mindjob irc.servercentral.net:6667/buyavps
Posted by carabs, 07-31-2007, 09:08 PM
I agree. This is not the first time something big has gone down and all their customers have suffered. But yet people stayed. And new people ignored the signs. Just a dumb choice since there are so many better, more stable, just plain more solid choices out there. You'll get better service, the same power, and for what.. maybe $5 more a month?
Posted by hightek-designs, 07-31-2007, 11:28 PM
I do a 5-7 day check up on a host. I also look at reviews of a host. From what I saw, I saw good things, and I saw bad things. But the bad things seemed to only too effect a few people. You know how some people are so picky about everything. So seeing a few bad reviews does not scare me because people hate too much sometimes and have grudges and say things and blow them out of proportion. So I didn't see any dramatic warning about BuyAVPS. Just the simple oh my server isn't responding, and the issue seemed to be fixed fast, from the responses and reviews I saw.(Not sure of all the places I look) I tested the ticket support system, which was actually fast. I not only tested it once, but I bugged them for a few days. Quick answers and they seemed to know enough on the support side. So, I actually bought from them for 3 months. First month was GREAT. Second month was bad and I told them it was unreasonable to have more than 10 hours of downtime in 1 day let alone 1 month!!! So I demanded for a third month to be FREE as a trial period to see if they can clean up there act. That is when I made precious backups daily, although I have weekly backups of clients. Then all of this happened, I moved all my clients during that 1 week of Caro.net keeping it all up. All my clients are actually very happy, only because I kept them up-to-date on what was happening. It was a VERY clean move to a new provider. I have now had 100% uptime for the past couple of weeks. The moral of this story is. I tested BuyAVPS, and I don't trust everything I hear from reviews, only because of people who lie or competitors, or any other third thing They seemed like a very reliable company, and I went for one of their HIGHEST plans! Ok, I am done ranting and done slaughtering the English language! So excuse me for my grammar mistakes and spelling mistakes.
Posted by omega36, 08-01-2007, 01:04 AM
Lucky you got out in time! Who is your new provider?
Posted by theBleeber, 08-01-2007, 01:23 AM
I couldn't agree more with Tina. That is truly despicable. What company are you with again? I can't believe anyone would ever think this way about another persons business. The data you host for someone could likely be feeding their family. Just because you were not responsible about your bills you would take it out on 600 others? I can honestly say that I have not heard anything about this attempted takeover of BuyAVPS by us. I did hear, and it has been confirmed multiple times that, SprintServe was interested. As a provider, if you truly care about your customers and you are unable to provide them service any longer the best thing you could do for them and yourself would be to sell your clients to someone that can. Just my $0.02
Posted by createsurvey, 08-01-2007, 01:31 AM
I remember on Saturday there was a note on buyavps.com, saying "VMs 1 - 2xx people got e-mail notifications, 3xx-4xx will get in 12 hours, and so on". Did anyone get this?
Posted by Echelon, 08-01-2007, 01:40 AM
I know i never did. Seems like more crap fed to customers to try and give them that tiny ray of hope and make them feel sorry for Navid and Joe.
Posted by omega36, 08-01-2007, 02:22 AM
With no explanation as to why VPS's were down, they posted that, then failed miserably to bring them back up in the promised time. Another false promise...
Posted by krolaw, 08-01-2007, 02:52 AM
I don't know anyone who received an email from BuyAVPS. But I did manage to contact Navid and this is what I received. FINGERS CROSSED.
Posted by omega36, 08-01-2007, 03:15 AM
Interesting :\
Posted by Host4Cheap, 08-01-2007, 03:32 AM
Looks like BuyaVPS is up again and on old network from previous provider Peer1, servers from John[H4Y] Last edited by Host4Cheap; 08-01-2007 at 03:42 AM.
Posted by theBleeber, 08-01-2007, 03:33 AM
Huh? What do you mean by that?
Posted by Host4Cheap, 08-01-2007, 03:35 AM
I mean before Caro.net they had servers in Peer1, leased or owned from John[H4Y]
Posted by theBleeber, 08-01-2007, 03:38 AM
Sorry I am just confused by this part. Are you stating that you think they are moving back "to" ther old provider peer1?
Posted by lottos, 08-01-2007, 03:38 AM
then again, maybe some existing customers will still stay with them!
Posted by Host4Cheap, 08-01-2007, 03:41 AM
Yes, BuyaVPS website is opening at the moment and current IP's point to Peer1
Posted by theBleeber, 08-01-2007, 03:46 AM
Ahh, Thanks. Didnt notice as my system still has the DNS cache from before. From an external shell account I can see: Thanks for the update.
Posted by Host4Cheap, 08-01-2007, 03:49 AM
No Problem, are you really from Caro.net. If yes, i would love to hear some updates from you on BuyaVPs if possible
Posted by theBleeber, 08-01-2007, 03:50 AM
I would love to be able to comment but unfortunately I cannot at this time.
Posted by Echelon, 08-01-2007, 04:03 AM
He's fed me that "havent slept in 4 days" crap as well. I doubt that so much, heh.
Posted by omega36, 08-01-2007, 04:19 AM
Ok he may not have slept, but that doesn't give him the right to keep x hundred customers in the dark for days and days on end. It's not that difficult to keep backups of client's email addresses, to send out a newsletter, or to host your main page on servers other than your own so when something does go wrong, you can at least give information there...
Posted by Echelon, 08-01-2007, 04:33 AM
Either way with the way both CaroNET and BuyAVPS has been treating this issue, it seems its something of the administrative tone. What I'm pondering is what could have brought it to such an issue like this... Could be anything... CaroNET seems like they wish they could share the information, but cant due to legalities of such a release. BuyAVPS seems keen on dumping a box of sand on it in hopes it wont tarnish its name, but it really seems BuyAVPS has done some wrongdoing, and as such, caused the outage that directly affected users. A sidenote i want to make as well, from digging around beforehand, it appeared Navid at one point hosted cgi proxies that he then made money off of from the advertising provided on the cgi proxies. Maybe something happened in regards to that? I'd imagine he would have hosted them off the boxes at CaroNET. It also seems they put a null route on the boxes' ips too. They did this to our ip block individually at one point, and claimed it was a datacenter issue. Then the outage beforehand as well, all the ips were nulled. Maybe all the ips are nulled again because of this administrative issue?
Posted by 600host, 08-01-2007, 05:04 AM
Heard on the grapevine that Navid is now bankrupt
Posted by daniel-ceo, 08-01-2007, 05:09 AM
On a slight (but related) side note, does anyone know Navid's level of education? And/or his native language? I find his notice: "We apologies for the delay" so incredibly unprofessional. I would be embarrassed to display that kind of grammar on the front page of my site (anywhere, really).
Posted by theBleeber, 08-01-2007, 05:09 AM
I doubt that since he seems to be moving datacenters. A new provider is not likely to let him in for free.
Posted by Tails, 08-01-2007, 05:18 AM
I remember that he said he moves to UK a few months ago.... lol
Posted by createsurvey, 08-01-2007, 05:41 AM
Paypal claims are being processed for 30 days, so Navid has some time to find solution. PS: Now I'm happy I have a real-time remote backup, but I started making them after a serious data loss... Last edited by createsurvey; 08-01-2007 at 05:46 AM. Reason: quote update
Posted by theBleeber, 08-01-2007, 05:42 AM
At least something good came of all of this.
Posted by Wittchow, 08-01-2007, 09:27 AM
time to file a claim with paypal
Posted by tsj5j, 08-01-2007, 09:32 AM
Actually, you're not covered, and if either party mentions that it is a virtual good, you will lose the claim.
Posted by rosebud9843, 08-01-2007, 09:43 AM
You can win your claim, so file it. Navid has a bad history with Paypal and he doesn't bother disputing the cases so he lost many cases. If the seller doesn't reply within 10 days, then you automatically win your case. Good luck.
Posted by Tina J, 08-01-2007, 09:47 AM
...and the chance Navid has the funds to pay for all these Paypal disputes is??? --Tina
Posted by Wittchow, 08-01-2007, 09:50 AM
I filed under service, not virtual good.
Posted by Tina J, 08-01-2007, 09:54 AM
Service is an intangible and not covered. Its just like virtual goods. --Tina
Posted by 693vm, 08-01-2007, 09:54 AM
If this return email is anything to go by, then BAVPS is still alive with the exception of their site. If I am not mistaken, their mail server is errr... working? Hi. This is the qmail-send program at server.buyavps.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : Sorry, no mailbox here by that name. vpopmail (#5.1.1)
Posted by YYamagishi, 08-01-2007, 10:04 AM
Their site seems to be working now but under maintainance
Posted by 693vm, 08-01-2007, 10:11 AM
Maybe I did not put forth myself correctly. As said, from a business point of view, I am looking at BUY & GIVE: 1. BUY means CARO give a good deal and I (for the purpose of discussion) at least salvage whats left and walk away not empty handed. 2. GIVE means CARO just take over what I have, ie: 600 clients and their FUTURE EARNINGS and I get nothing. Maybe this will make some sense?
Posted by 693vm, 08-01-2007, 10:25 AM
As I have replied earlier, the message I got from BAVPS was that CARO wanted to "takeover" and not "buy". There is a difference between "takeover" which literally means GIVE and "buy". It is very obvious that CARO was the upstream provier and considering that CARO was in "control" of sort, IF CARO had wanted to do anything, CARO could: 1. Leave the servers up for another day or 2 and post a notice for existing clients to retrieve their data? Instead of saying "we cant say or do anything" unless ofcourse CARO reimaged the servers the moment the bills were unpaid? Anyway, its all speculation and unless BAVPS come out of hiding, we may neveer know the truth.
Posted by Echelon, 08-01-2007, 10:29 AM
Clear proof you'd rather believe the people who ran off for several days and lied about emailing you rather than an established datacenter. I mean, my god, Navid could have killed your cat and you'd believe him over others...
Posted by Tina J, 08-01-2007, 10:33 AM
If by "give" you mean "give Caro a bunch of really pissed off clients and a whole crapload of extra work getting the account information sorted out and processing tons of cancellations"...yeah, you would rightfully get NOTHING. Personally, I may have considered buying BuyaVPS a couple of weeks ago even with the history and problems. The longer this drags on, and especially after they've been shut down for more than a day, the client base becomes a HUGE risk and not something that any smart business person would want to deal with. Like I said, this isn't a windfall for Caro. Its a huge stinky mess that they didn't create and yet they were willing to clean up...FOR FREE. --Tina
Posted by Tina J, 08-01-2007, 10:39 AM
Are you joking?!? Do you understand what kind of liability Caro could bring upon themselves if they posted a notice to BuyaVPS clients?? Caro DID allow people another FREE week of service to get their files and move. That, in itself, was very generous and more than a lot of providers would have done. Do you have any clue how much bandwidth 40 servers with 600 VPS clients can burn through? No, but we all have a very reasonable idea of what happened. --Tina
Posted by Echelon, 08-01-2007, 10:41 AM
It sounds more like they have their customers programmed well. It really seems more than anything that the only people right now that are still rooting for them are ones who don't care about running a business, or any other income-based outfit. Probably all little kiddies who love their VPS to host their friends evasions on. Either way, a lot of people would have been more understanding if BuyAVPS actually emailed their customers and at least gave them an ETA even if they couldnt provide what reason they couldnt be online. There are a lot of things Navid and Joe could have done, and its really a joke that they never followed through on any of it. Its very unprofessional, and very irritating. I've seen quite the boatload of people who can't get their data because BuyAVPS wants to play games with their data and their livelyhood. It might be well worth picking at the AUP and TOS in regards to downtime. There might be something that might cover our arses. As far as downtime though from what I read before, they claim if they cannot fix a posted issue with your vps within 7 days that the contract for your vps can be breached. I am not sure if it requires a prerequisite ticket though to cover yourself.
Posted by 693vm, 08-01-2007, 10:43 AM
I supposed it would be Indian and based in UK?
Posted by 693vm, 08-01-2007, 10:49 AM
Actually, I dont believe any of them. My instinct tells me there's more than meets the eye and certainly not a billing issue. Lets see what BAVPS has got to say about this.
Posted by Echelon, 08-01-2007, 10:52 AM
So, thanks to the lovely thing called the "Way back when" machine, i have recovered the AUP and TOS for those who want to read it and see if they can get anything out of it.
Posted by carabs, 08-01-2007, 10:52 AM
All BuyAVPS will have to say is that they are sorry, and it will only get better with Version 3 in their new datacenter with all new everything. So please please stay and continue to have problems! Well maybe they won't say they will still have problems. But i am sure they WILL try and pretend like nothing really happened, and say it'll be better and to stay. Hopefully everyone will have learned this time, and won't stay.
Posted by Echelon, 08-01-2007, 10:55 AM
CaroNET already made it clear in another post that BuyAVPS was preventing their own clients from connecting to their servers. Maybe its a move that they're going to later try to put the blame on CaroNET with.
Posted by payegan, 08-01-2007, 10:57 AM
HI any news about Buyavps? the site is down again
Posted by Echelon, 08-01-2007, 11:02 AM
The site is up for me with a nasty 'under maitenance' page.
Posted by 693vm, 08-01-2007, 11:07 AM
1. AGREED 2. Maybe I missed this but how did CARO clean up the mess? What did they do? By keeping mum or reimaging the servers?
Posted by 693vm, 08-01-2007, 11:14 AM
Certainly so.
Posted by payegan, 08-01-2007, 11:32 AM
i am so agog .what precent probability to buyavps is give us the backup ?
Posted by Echelon, 08-01-2007, 11:40 AM
Probably with the same probability as we have with actually getting the vpses back online.
Posted by carabs, 08-01-2007, 11:45 AM
I would still have confidence that things will be back up, someday And as for backups, you will only have access to them through virtuoso (or whatever the bigger controller software is now) I would assume. Which allows you to restore things to your VPS accounts. But I don't think there can be any direct contact with those backups by a BuyAVPS customer. I could be wrong though.
Posted by Echelon, 08-01-2007, 12:02 PM
I would think otherwise as well, if BuyAVPS hadn't felt the need to play with customers like this. This is absolutely no way to run a business... unless you're trying to run it into the ground.
Posted by Tina J, 08-01-2007, 12:16 PM
I was referring to IF they were to take over BuyaVPS. It would be a huge mess for them to clean up. --Tina
Posted by iand, 08-01-2007, 12:25 PM
looks like you wont have such luck it apears his account frozen as people on dp that won a webhosting design contest got paid then funds was held by paypal
Posted by tsj5j, 08-01-2007, 06:09 PM
If Navid decides at any time to appeal it with the reason of intangible goods, then he will win the appeal of the dispute.
Posted by 693vm, 08-01-2007, 06:21 PM
I see bankrupts owning a cruiser and fast cars in Asia.
Posted by 693vm, 08-01-2007, 06:25 PM
Yeah, the nasty PayPal "instangible goods" defense ALWAYS works!
Posted by 693vm, 08-01-2007, 06:43 PM
For Asians, the saying goes. Trying to explain things that went wrong might complicate more things. Just shut the fiack up and solve the problem! Maybe they are asians?
Posted by 693vm, 08-01-2007, 06:47 PM
TINA, I run a Casket business and I DO and have Clients "in the ground".
Posted by lottos, 08-01-2007, 07:39 PM
yes you do seem to be missing "something". it's not Caro's responsibility in ANY way.
Posted by 693vm, 08-01-2007, 07:53 PM
AGREED, so WHY should CARO clean up ANY mess unless CARO has "vested interest" in BAVPS, ya?
Posted by lottos, 08-01-2007, 08:42 PM
You seem to be messing up the definition of "helping out" end users of BAVPS with "vested interest". Conspiracy theory crap belongs on other forums.
Posted by 693vm, 08-01-2007, 08:46 PM
1. By helping out, you mean reimaging the servers or doing "nothing"? Did ANY of BAVPS clients get back their data from CARO? 2. No where did I mentioned the word "Conspiracy". I am more inclined to think that there's more to this fiasco than meets the eye. The mere "billing issue" wouldn't cut it, at least for me.
Posted by RyanD, 08-01-2007, 08:47 PM
navid should just sell what little is left to someone and let them fix things with Caro
Posted by lottos, 08-01-2007, 08:53 PM
They were under no obligation to do anything. Caro were not the provider. BAVPS were. You need to re-read the whole story. Again, re-read all the threads on BAVPS and see the ongoing sagas (so called licence issues for cpanel and their help desk) - these were all clues that ppl like you missed that indicated they had problems, which fools believed to be not BAVPS's fault.
Posted by carabs, 08-01-2007, 09:03 PM
Amen brother.
Posted by tsj5j, 08-02-2007, 02:57 AM
They've had dozens of problems and once claimed a power surge killed "tens of thousands of dollars of hardware". Since then, they must have had many, many cancellations and refunds. I'm not surprised if they no longer could afford the bill.
Posted by richardtham, 08-02-2007, 04:06 AM
There is a new update on buyavps website now, they claim is under maintenance
Posted by payegan, 08-02-2007, 04:24 AM
what is news about buyavpas?
Posted by lottos, 08-02-2007, 04:24 AM
do ppl not read? this was posted yesterday the notice mentions being back in 24 hours... which has past.
Posted by dean1012, 08-02-2007, 04:10 PM
Hello everyone! I have first hand knowledge that a deal is in the works between CaroNET, BuyAVPS, and a yet undisclosed 3rd party. This deal should bring the servers online with all data in-tact within the hour!
Posted by carabs, 08-02-2007, 04:13 PM
Which means that within two hours everyone should have all their data, and will be moving to a new hosting company, right? That *should* be the plan at least.
Posted by Nnyan, 08-02-2007, 04:16 PM
I'm sure there will be enticements and some will take them. Hopefully they will not regret the decision but based on the previous track record I would not have high hopes.
Posted by dean1012, 08-02-2007, 04:16 PM
That is up to the individual customers
Posted by Harzem, 08-02-2007, 04:22 PM
If the news become reality and the servers gets online soon, it can be a busy day for the other providers accepting hundreds of new orders
Posted by dean1012, 08-02-2007, 04:24 PM
Have patients. It is in the works, i assure you.
Posted by Nnyan, 08-02-2007, 04:33 PM
I should hope so. Hopefully most of them have some common sense.
Posted by KnownHost, 08-02-2007, 04:34 PM
Hundreds yeah right. Don't give them that much credit. Maybe a hand full or two. -Jay
Posted by dean1012, 08-02-2007, 04:37 PM
I don't know how many clients they actually have but i can confirm the deal is still in the works
Posted by Harzem, 08-02-2007, 04:58 PM
I read somewhere as 600+, but I have no real information at all, I can't bet my life on 600.
Posted by Tina J, 08-02-2007, 05:09 PM
We are currently in negotiations with Caro and the soon-to-be former owners of BuyaVPS. These negotiations include allowing us to take 100% control over all customer data and billing records. These negotiations have passed the point of agreement and we are now simply waiting for root access and for these servers to be locked down (so that our admins are 100% in control of these boxes) - and for Caro to bring these servers back online. We realize that everyone wants their data immediately. Our immediate plan is to make sure these servers are secure and stable. We ask that if your data is not critical to your operations, that you please hold off in grabbing your data within the first several hours. We do not want to have a situation where the servers are quickly overloaded and then inaccessible by all. PLEASE be kind. I assure you that we will be the ONLY ones in charge of BuyaVPS once these servers come back online and we have root access. The former owners will no longer be involved with BuyaVPS in any way. Our immediate concern is getting these servers online ASAP, to minimize an already stressful situation. We fully realize that most people just want their data and to move on. We are fully committed to helping everyone recover their data and either settle in to a new and improved BuyaVPS experience (heard that before, eh? ) or to move to another host. Moving to a new host is probably the option most will take or have already taken. We hope a handful of you will stick around long enough to allow us to actually build up a solid reputation for BuyaVPS. Yes, we're going to lose money on this one. But it was just too painful to sit by and watch this go on. Hopefully, this will work out for everyone involved. Feel free to email me personally at tina@axishost.com with any questions. Right now, again, our main concern is getting everyone back online. Please hold off on grabbing backups or hitting us with non-emergency support/billing issues for at least 12 hours. Thank you! --Tina
Posted by dean1012, 08-02-2007, 05:12 PM
I would like to point out to everyone that Tina and AxisHost have a perfect track record. You can all rest assured the data will be safe now. She did his out of kindness to help all of you. I for one publically thank her.
Posted by Tina J, 08-02-2007, 07:18 PM
Accounts should be coming back up now. We've confirmed that the servers are now online. --Tina
Posted by Tina J, 08-02-2007, 07:20 PM
We are currently in negotiations with Caro and the soon-to-be former owners of BuyaVPS. These negotiations include allowing us to take 100% control over all customer data and billing records. These negotiations have passed the point of agreement and we are now simply waiting for root access and for these servers to be locked down (so that our admins are 100% in control of these boxes) - and for Caro to bring these servers back online. We realize that everyone wants their data immediately. Our immediate plan is to make sure these servers are secure and stable. We ask that if your data is not critical to your operations, that you please hold off in grabbing your data within the first several hours. We do not want to have a situation where the servers are quickly overloaded and then inaccessible by all. PLEASE be kind. I assure you that we will be the ONLY ones in charge of BuyaVPS once these servers come back online and we have root access. The former owners will no longer be involved with BuyaVPS in any way. Our immediate concern is getting these servers online ASAP, to minimize an already stressful situation. We fully realize that most people just want their data and to move on. We are fully committed to helping everyone recover their data and either settle in to a new and improved BuyaVPS experience (heard that before, eh? ) or to move to another host. Moving to a new host is probably the option most will take or have already taken. We hope a handful of you will stick around long enough to allow us to actually build up a solid reputation for BuyaVPS. Yes, we're going to lose money on this one. But it was just too painful to sit by and watch this go on. Hopefully, this will work out for everyone involved. Feel free to email me personally at tina@axishost.com with any questions. Right now, again, our main concern is getting everyone back online. Please hold off on grabbing backups or hitting us with non-emergency support/billing issues for at least 12 hours. Thank you! --Tina
Posted by Tina J, 08-02-2007, 07:25 PM
We have control of the Caro servers now. We are currently waiting to get control of the Peer1 servers and the BuyaVPS.com domain. --Tina
Posted by Tina J, 08-02-2007, 07:47 PM
We have control of the Peer1 servers. Only the domain name is left and we are working on that as well. --Tina
Posted by Tina J, 08-02-2007, 07:53 PM
We have control of the Peer1 servers. Only the domain name is left and we are working on that as well. --Tina
Posted by viva4google, 08-02-2007, 08:02 PM
Don't we have to change DNS or contact anyone to give us new login info or something? Thanks
Posted by Tina J, 08-02-2007, 08:35 PM
No, all the servers and data are intact. Everything should be as it was. Also, we just took ownership of BuyaVPS.com as well. --Tina
Posted by viva4google, 08-02-2007, 09:53 PM
Everyone pls post here http://www.webhostingtalk.com/showthread.php?t=625057 I'm sick of following 3 threads Thanks
Posted by anon-e-mouse, 08-02-2007, 10:37 PM
Threads merged