**Alabanza / NaviSite Datacenter Migration FIASCO!**

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Alabanza / NaviSite Datacenter Migration FIASCO!

Posted by yesme, 11-03-2007, 01:39 PM
My servers with Alabanza are down since last night, their supports are not answering the phone. Anyone knows what happen?
Posted by Mysteerie, 11-03-2007, 02:10 PM
Is alabanza site still up? Try also emailing them or opening a support ticket.
Posted by iHubNet-Matt, 11-03-2007, 02:27 PM
Seems it's not coming up too. I won't think that is a good sign. How many hours it has been down?
Posted by yesme, 11-03-2007, 02:35 PM
It has been down for more than 9 hours now.
Posted by iHubNet-Matt, 11-03-2007, 02:41 PM
9 hours with out any update doesn't look good. Things like this can happen at any time for any host, but they should be able to update their clients with out pushing them into total darkness. You have multiple servers with them? and all are down including their site?
Posted by greathosting_com, 11-03-2007, 02:51 PM
Alabanza was acquired by Navisite. They're currently migrating the servers to the navisite Andover NOC - they hope to have everything back online by 6:00pm EST.
Posted by yesme, 11-03-2007, 02:54 PM
yes, even their web site is down. They charge me $900/month per server, with no toll free support lines, and normal ticket respond time is 1 to 2 business days, their support is worse than company that sells $89 server. I am thinking of switching.
Posted by iHubNet-Matt, 11-03-2007, 02:57 PM
Response times of 1 -2 days is too bad in this business. You said $900 you mean monthly or yearly? If things are going like that, I guess it's time to think about moving.
Posted by yesme, 11-03-2007, 03:03 PM
$900 is monthly fee. It would be a pain in the a** to move with hundreds of hosting accounts on the servers, still trying to figure out a way....
Posted by iHubNet-Matt, 11-03-2007, 03:08 PM
Shall I ask you about the server specs? And if you have same control panels in both servers transfer is pretty easy. What control panel are you using? In Cpanel, you can do that with a couple of clicks.
Posted by yesme, 11-03-2007, 03:37 PM
The server specs are: 2 x Intel Xeon 2.4 GHz Processors 2 GB RAM 3 x 18 GB SCSI Hard Drives 750 GB Transfer, $3/GB overage 3 Class C's -- up to 768 IPs 100 Control Panels included Java Server Pages The server does come with up to 768 IPs, but it's not a selling point, since most hostings nowaday are using shared IPs. They use their own developed control panel, and they charge $1 per cp beyond the first 100 free cp. In other words, if I have 768 hosting accounts on the server all using their cp, I will be paying about $1500 per month!!!
Posted by Jedito, 11-03-2007, 03:40 PM
Change of Provider! that's way to pricey, there's a function in Cpanel to move accounts from Alabanza to Cpanel, the process is done automatically by Cpanel. Even if you have to pay to somebody to fix anything after, it's going to be cheaper than keep paying that.
Posted by iHubNet-Matt, 11-03-2007, 03:46 PM
That really is a huge price. I guess you are paying too much. I think you should think about switching. As Jedito suggested you will be able to transfer to a Cpanel server and will be able to save more than half of that amount monthly.
Posted by yesme, 11-03-2007, 03:58 PM
Thanks for all your suggestions, I will look into that.
Posted by iHubNet-Matt, 11-03-2007, 04:04 PM
By the way you got any update from them? Servers are still down? Last edited by anon-e-mouse; 11-06-2007 at 08:47 PM.
Posted by yesme, 11-03-2007, 04:10 PM
I just got a reply from them an hour ago saying they are migrating my servers. Their early October notice said server migration will be done by 10/20, I didn't expect they are still doing that in Nov.; they don't even bother to update me on that.
Posted by amex, 11-03-2007, 04:15 PM
Just get out of there as soon as you can. That's absolutly unacceptable for any host especially for the amount your paying. If you need any advice re: a real quality provider who wont overcharge you, feel free to <>. Last edited by bear; 11-04-2007 at 06:53 AM.
Posted by Jedito, 11-03-2007, 05:13 PM
http://www.cpanel.net/products/cPane...nsfer-asst.htm
Posted by gvard, 11-04-2007, 02:27 PM
Hello, Navisite has announced that the migration will take place today 2 weeks ago, they have a conference line for Alabanza server owners, we're more than 40 people in the conference right now and they update us all the time. The fact that the user who wrote this complaint doesn't read his e-mails doesn't mean Alabanza didn't notify him...
Posted by aloha, 11-04-2007, 07:02 PM
Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable. The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers". Saturday 12 noon Saturday 4 pm Saturday 6 pm Saturday 10 pm Sunday 6 am Sunday Noon Sunday 5 pm - Midnight ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd. Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline. This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza. Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands. Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood. During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted. What a total and complete fiasco. Outrageous, unbelievable, horrifying. A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.
Posted by aloha, 11-04-2007, 07:12 PM
If your website is unreachable and you are hosted by an Alabanza reseller, NaviSite who have recently purchased Alabanza Corporation attempted to complete a datacenter migration, however this has been such a fiasco, all Alabanza clients have been down for 48+ hours plus. We are a reseller for an Alabanza web host and have already recieved over 30 cancellations via our phone support. Heres more information about this Fiasco! Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable. The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers". Saturday 12 noon Saturday 4 pm Saturday 6 pm Saturday 10 pm Sunday 6 am Sunday Noon Sunday 5 pm - Midnight ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd. Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline. This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza. Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands. Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood. During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted. What a total and complete fiasco. Outrageous, unbelievable, horrifying. A complete unmitigated disaster. It will be interesting to see how much this winds up costing them. Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable. The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers". Saturday 12 noon Saturday 4 pm Saturday 6 pm Saturday 10 pm Sunday 6 am Sunday Noon Sunday 5 pm - Midnight ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd. Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline. This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza. Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands. Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood. During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted. What a total and complete fiasco. Outrageous, unbelievable, horrifying. A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.
Posted by Robert vd Boorn, 11-04-2007, 07:47 PM
Wow, that is terrible.. hopefully it is fixed soon . Also you pasted your text time. Good luck
Posted by bdsnyder, 11-04-2007, 08:49 PM
From a large customer:
Posted by sirius, 11-04-2007, 09:09 PM
** Subscribes to thread.... Sirius
Posted by jeannedb, 11-04-2007, 09:43 PM
I feel pretty bad for the resellers (I purchase hosting from one of them who happens to be wonderful). Alabanza has really seemed to be reliable and the last time I can remember significant downtime was the fire several years ago.
Posted by aloha, 11-04-2007, 09:44 PM
Does anyone have an ETA as to when Alabanza will be restoring service to its clients? For those who are not aware, Alabanza which has recently been purchased by NaviSite attempted unsuccessfully to relocate its datacenter this weekend however has failed, and all sites have been unaccessible for 48+ hours? Anyone else using an Alabanza reseller see their sites down? or unable to access their control panels?
Posted by OC404, 11-04-2007, 09:54 PM
See my post a little while ago, titled "What A Nightmare". My sites have been down for 40+ hours. I'm getting updates periodically from my provider, OWH, but I don't have much faith in the accuracy of the updates. Latest status, posted at 8:15 EST: "We continue to make progress and continue to solve remaining issues. We hope to have full services restored before midnight Sunday Nov 4th." ~OC~
Posted by aloha, 11-04-2007, 10:11 PM
Personally we plan to obtain a full credit from the Alabanza Host that we do business with as this downtime has caused un-reversable damage to our business. I would suggest you do the same. We have been told that it could be tommorow afternoon before the sites are accessible. This IS a NIGHTMARE! Here is some more information, which I also posted to the Dedicated server forum earlier. Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable. The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers". Saturday 12 noon Saturday 4 pm Saturday 6 pm Saturday 10 pm Sunday 6 am Sunday Noon Sunday 5 pm - Midnight ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd. Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline. This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza. Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands. Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood. During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted. What a total and complete fiasco. Outrageous, unbelievable, horrifying. A complete unmitigated disaster. It will be interesting to see how much this winds up costing them. Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable. The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers". Saturday 12 noon Saturday 4 pm Saturday 6 pm Saturday 10 pm Sunday 6 am Sunday Noon Sunday 5 pm - Midnight ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd. Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline. This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza. Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands. Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood. During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted. What a total and complete fiasco. Outrageous, unbelievable, horrifying. A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.
Posted by jack69, 11-04-2007, 10:52 PM
Navisite are by far the worst hosting company....unreliable...its time the Navisite Chairman Andrew Ruhan takes responsibility and steps down
Posted by Robert vd Boorn, 11-04-2007, 10:53 PM
What's the reason for the transfer ? unknown?
Posted by worldfireweb, 11-04-2007, 11:29 PM
Vipeax...the reason for the transfer was a data center migration, moving the Alabanza data center to the Navisite data center. It was obviously a bigger task than currently thought by Navisite. And those of us that are hosts through Alabanza are really behind the 8-ball at this point. Some sites are coming up now, but not all, and it's still a work in progress.
Posted by Robert vd Boorn, 11-04-2007, 11:32 PM
i see. hopefully it wont end up like the "The Planet" merge.
Posted by aloha, 11-04-2007, 11:40 PM
We were told that NaviSite had fired the entire Alabanza staff and therefore could not continue to run operations at that location, that and the lease on the datacenter was also coming to the end, and NaviSite had been given notice to vacate the facility. NaviSite therefore attempted to rush the migration and made the decision to pack the datacenter up and move it by truck. A source tells me that they are still unpacking the equipment and it could be tommorow afternoon after 4:00PM before the entire network is even set back up.
Posted by worldfireweb, 11-04-2007, 11:44 PM
Not sure if that is quite true, as there are Alabanza networking guys in the midst of this nightmare. I do suspect it will be at least 24 hours till most sites are up and other major issues are resolved. Of course, it's a guessing game at this point.
Posted by mbodamer, 11-04-2007, 11:48 PM
wondering where you get this info from since I am an alabanza host and I have gotten all communications, have been on the conference call nearly 24 hours, and what you are saying is untrue and never said by them. they did not pack up and move the datacenter. they have only moved servers that would not rsync. furthermore they didnt fire all the alabanza employees.... and it has been said many times from navisite officials there was no expiry on the lease.
Posted by worldfireweb, 11-04-2007, 11:57 PM
Also a host and have not heard the things Aloha is sharing and have heard the opposite from more than one member of the Navisite team. Last edited by worldfireweb; 11-05-2007 at 12:03 AM.
Posted by David, 11-05-2007, 12:02 AM
I must say, that's absolutely brutal.
Posted by aloha, 11-05-2007, 12:02 AM
mbodama, Please let me clarify for EVERYONE, this information did NOT come from NaviSite and I am not in contact with NaviSite whatsoever, however I do have it on good authority that the lease at the current location either is or will shortly be up and it is NOT held by NaviSite, whatever they told you is their business, and of course you should take anything said here with a grain of salt. Secondary, its doubtful they attempted to rsync any of the servers. Just my opinion. I hope service is restored soon for all.
Posted by mbodamer, 11-05-2007, 12:06 AM
well i cant speak to whos name is on the ease, although i am sure it doesnt specificially say navisite because they just bought the company, so the lease would be in the previous company name. also they did in fact try to rsync.... about 75% of the servers were moved this way. that is fact. the servers needing to be moved failed to rsync for whatever reasons, the decision was made to physically move them. All servers that hosts are able to get in show signs of the rsync process.... FACT.
Posted by anon-e-mouse, 11-05-2007, 12:16 AM
Threads merged.
Posted by Mike in FL, 11-05-2007, 12:23 AM
I would have been gone long before the 48 hour mark. This is exactly why failover DNS & separate mail hosting is the way to go with anything that's important.
Posted by mbodamer, 11-05-2007, 12:41 AM
Although the downtime is excessive.... it most certainly was communicated to ALL clients that it was going to happen. Yes there were multiple attempts, again ALL communicated. as far as someone paying $900/month and not geting toll free support lines is balony. doesnt matter what you pay we all get the same contact info... and it does include a toll free support line. it is clearly stated on your contract.
Posted by David, 11-05-2007, 12:46 AM
So what position do you hold at NaviSite?
Posted by mbodamer, 11-05-2007, 12:49 AM
none i am a alabanza client that is in the middle of this migration mess... and yes it is a mess, but it s being communicated to us each step of the way.
Posted by Mike in FL, 11-05-2007, 01:05 AM
How is failed rsync being used as an excuse for physically moving servers? That sounds like pure BS to me. I'd have a very hard time believing that any hardware moves weren't planned from the beginning. And if it's not BS... I couldn't picture staying with a host that can't figure out how to transfer data without physically moving servers.
Posted by mbodamer, 11-05-2007, 01:13 AM
as i understand it there is a bit of background of course that ultimately lead to this. The idea and in a perfect world was to rsync the data while the servers were live in Baltimore to the Andover NOC. Then at a scheduled point, block outside trafic, do one last incremental rsync, then power down the machines in Baltimore. Then migrate the ip blocks from Baltimore to Andover and "flip" everything back on. Well one 2-3 occasions different issues arose with the migration and it was rolled back. So a few times they started everything, then something happened and they changed thier mind and stopped. Once was a networking issue, once was rsync issues etc... So they (navisite) were getting so much flack about rolling back on a few previous attempts, Ibelieve (my opinion only) that they started this final one, and after being 14+ hours into it realized there was additional problems and jsut made the decision to push through it as best theyt can without a rollback. So the physical move was decided on. and we are well into it, and servers are now coming back online... they (navisite) have had a manned (periodic) conference call going fr a few days with anwhere from 40-75 clients on it at all times getting updates from the staff. we have recieved dozens of emails with updates as well. it truely is a mess, and i am very frustrated, but i think they are feeling it.
Posted by Cyan1, 11-05-2007, 01:41 AM
Would you be so good as to share what info you have please? I'm based in New Zealand, my host uses Alabanza. I've been out of action for over 65 Hours. I've rung my host and get the "doing all we can message" which is understandable given it is out of their hands. I've tried contacting Navisite directly with no reply so far. Any info as to when this shameless debacle will come to an end would be greatly appreciated. Thanks. Last edited by Cyan1; 11-05-2007 at 01:49 AM.
Posted by kroytech, 11-05-2007, 02:13 AM
I have been a reseller for occasional sites (plus my own) for many years and have never seen or heard of anything like this. Even with the Baltimore fire, Alabanza was only down for hours, not days. I have several important sites hosted through one of Alabanza's customers, Christian Web Host. All of my sites have been down now since Sat. am. with no end in sight. I can't trust any of the pr I'm getting from my reseller. I called Alabanza's tech support no. and after about an hour got someone who basically repeated what my host reseller is claiming THEY are encountering. Apparently its Navisite and not my reseller that is screwing up and sending the vague pr information, and my reseller feels obligated to claim fault for themselves. (I can't reach them, or at least they aren't responding to my emails so far.) The latest messages are claiming that the whole thing is now being held up by a DOS attack. Here is the link to the page my host is posting to. It looks like this could go on indefinitely. christianwebhost.info Can anybody clue me in (beyond what has been posted here) on what is really happening? Any guess, based on what you know, what the LATEST up time might be? Another day, 2 days... Could it possibly take longer? Thanks! Kroy
Posted by mbodamer, 11-05-2007, 03:30 AM
Hi, Not sure how you could be down for 65 hours, the servers were only taken offline litterally 48 hours ago.... however with that said.... yes it still is a very long time. And with all due respect to whoever your hosting provider is, they are given you the best info they can, Navisite has stopped giving us timeframes, they simply restate something to the effect of " we are working on it and it will be up as soon as possible". SO your provider isnt feeding you bull, they are feeding you what they are being fed. When I mentioned that they are continually communicating with us, that is true, however most of the communication is restating that they are working on it. They do have a rep (poor fella) that is getting pretty beat up on the conferrence call at times. Of course this isnt his personal doing, ad he is getting badgered, scolded, and cussed out, and yet he remains to do his best to relay what info he has. Currently, as of this post at about 2:30 am on Monday alot of sites are seeing sporadic service restoration, alot of servers are online and accessible by IP, there is some traffic issues and some DNS issues they are working through right now. No solid ETA on full restoration but we are seeing a glimmer at the end of the tunnel.
Posted by plumsauce, 11-05-2007, 03:40 AM
This has the feeling of something that did not have a sufficient planning window. To hit your time marks, it takes literally months of planning. It is possible to do large moves smoothly, as long as the planning and execution are impeccable. This gets right down to such details as having pre-printed labels, packing materials, and identification schemes for every single set of equipment. Of course, this type of paranoia is extremely expensive. Renting specialised electronic equipment moving vans and personnel tends to go through the roof. Especially if you also insist on backup vehicles being available. The head operator for the AS/400's even brought in chocolate covered coffee beans to chew on. A handful of those and you're like the energizer bunny
Posted by mbodamer, 11-05-2007, 03:41 AM
Hi Kroy, I am an alabanza client just as CWH is. Let me first start off by saying this is a terrible mess for us all. REst assured that our hands (the direct alabanza clients) are tied and we cannot do anything to assist in this matter to get things running any faster. Initially we were being told timelines, which in turn your provider probably relayed to you.... those deadlines came and gone. No new deadlines are being given so we all dont look more like idiots then we already do. IF you are getting vague info from your provider, that truely and honestly is because we are getting vague info from Navisite. Not that they arent telling us things, they are, and in the conferrence call, which I have been in nearly 24hours they come in and update us very frequently, however the update is basically "we are still working on it and will let you know". To my understanding in the last update, a good portion of servers are online, acessible by IP, but there is a traffic issue and also a DNS issue stopping the name resolution, meaning you cannot access by name. Some hosts are seeing ful restoration and others see it come and go sporadically. There has been a device called tipping point that has been installed to clear up the traffic issue and the DNS issue is being worked out. All in time. IT is very frustrating for us all, and unfortunately all we can do s sit and wait. REst assured navisite is definately hearing about this from all the direct clients and we are surely sticking up for our resold clients rights. but at this time the best course of action isnt to fight with them, but to encourage them to restore service, then try to work out the other issues later.
Posted by mbodamer, 11-05-2007, 03:45 AM
part of the problem we are having in this situation is that the move wasnt suposed to be physical. it was initialy going to be a "virtual" move using rsync. problems arose and about 75% or so were successfully rsync'd but the remaining balance wasnt. and then a choice needed to be made, roll back and try another time, or push forward, they tried to push forward with additional tries of rsync, and eventually it turned into a physical move for the problem servers that couldnt complete the rsync. the actual physical move went well as far as i understand, with numerous stages.... most of the problem is with traffic and DNS issues presently...
Posted by Cyan1, 11-05-2007, 04:22 AM
Hi and thanks for your response. Yes i fully accept this situation is out of the hands of my hosts. They have been providing me with excellent service for years, and please excuse the 65 hour claim, my mistake. I have recalculated the time as Site uptime notified us that we went offline 10:24 (PST+12) 03/11 so with current time being 21:00 (PST+12) 05/11 thats down for 58.5 hours... However anytime more that an hour or two at the absolute most is extremely disheartening. I have to say I feel for the poor people having to deal with the irate at the coalface so to speak. Lets hope a lot of appropriate feedback finds its way on to the desk of Arthur Becker. Good luck to all involved; roll on the end of this tunnel of farcical ineptitude.
Posted by tedivm, 11-05-2007, 06:29 AM
This is breaking my brain . . . I can't believe my server is still down. I've heard some horror stories before, but this is just insane.
Posted by Robert vd Boorn, 11-05-2007, 06:35 AM
Already down for 3 days now? o.O
Posted by tedivm, 11-05-2007, 06:38 AM
It was down all day Saturday, all day Sunday, and I'm praying it comes back up before people get up and notice today.
Posted by OC404, 11-05-2007, 07:22 AM
Well, I'm not sure what's rumor and what's not. All I know for a fact is that ALL of my sites have been down for 50+ hrs. My reseller is OWH, and sorry but I've got to be angry with somebody, and they're my provider. They've been feeding me updates for 24 hours that servers are coming back online, which I've been faithfully conveying to my clients, and I have yet to see one website come up long enough to catch it online. I understand the fiasco is between Alabanza and Navisite, but it's time to stop feeding the BS that says "we're almost there". It's time for somebody to tell the truth about what the situation really is, so that we can give our clients an honest answer. Everybody is worn out and frustrated from this, but sooner or later somebody has to let us know where we really stand. ~OC~
Posted by jack69, 11-05-2007, 07:45 AM
All the sites of Linux Web Host are Down...it looks like another 24 - 72 hours b4 all the sites come up
Posted by jack69, 11-05-2007, 09:35 AM
File a Complaint with Better Business Bureau Serving Eastern MA data-boston.bbb.org/reports/rep_compliment.asp
Posted by oneavenue, 11-05-2007, 10:36 AM
Not sure whay so many of you are still waitting for servers to come back up, when they do you will be out of business. Move to another provider while you can and keeps as many clients as you can. If this is the way they Navisite starts the new relationship with it's new clients from Alabanza what does the future hold? Glad we left Alabanza many moons ago
Posted by kroytech, 11-05-2007, 10:45 AM
Thanks for for the honest reply! "There has been a device called tipping point that has been installed to clear up the traffic issue and the DNS issue is being worked out. All in time." What is the traffic issue? Is this actually a DDOS attack as my reseller thinks? I'm just going to hang in there for now, like many others. A lot of customers of other Alabanza clients are switching, but I'll hang on and see how it goes. Switching to someone else still takes 5 to 12 hours for most of the Net to be able to access the new name servers. However, it does not look encouraging that Navisite is a reliable host. Can you Alabanza/Navisite clients switch to another host if necessary? If this is the kind of service to look forward to, my reseller should do so. CWH does a pretty decent job of taking care of us (tho I hate the helpdesk system.) I'm giving this a little more time, but I may switch if it goes much longer. Thanks again for the feedback! Kroy
Posted by bdsnyder, 11-05-2007, 10:47 AM
The classic reason I would expect to see is "We are waiting so we can get our data" GOT MILK? GOT BACKUPS?
Posted by mstlaurent, 11-05-2007, 10:49 AM
Hi, My website is no longer available. I can't trust this company anymore, and I'm not sure WHEN my website will come back online. Is it possible to move my domain to another hosting company right now or should I wait? One if the problem I foresee is that I will probably need to reply to confirmation emails to accept the change, but I cannot access my emails. (Yes I will try to learn from this) If I can overcome this problem, do you see any other problems? Thanks!
Posted by mbodamer, 11-05-2007, 10:50 AM
OC, I hear ya.... thing is noone is willing to give times anymore since they blew through every time deadline they set. So unfortunately all we are getting is "we are working on it and it will be up soon" type of thing. I dont know if they can realistically give a time.... there are so many issues that can affect it. Also the person commenting on leaving..... how can you migrate away if you cannot access your server to move the data? A few hosts stated they are moving and had thier own personal backups.
Posted by webhoster99, 11-05-2007, 10:59 AM
I have been a reseller for years with Alabanza. Yes this downtime is longer than expected, yes NaviSite is aware and have hundreds of people working around the clock to fix it. Yes we are all frustrated. But let's not loose site of the fact that we are moving into an astronomically better environment in a world class data center vs. the dungeon in Baltimore that we were in. There is tremendous upside to this migration and I am more than willing to endure extended downtime in order to get the benefits that NaviSite offers. Have you sat on the calls? They are on it and working through all of the issues. I am confident that we will be back on line in a much better place than where we were. So you have two choices, sit back and let them get the servers up and running or continue to groan about your extended downtime. NaviSite has been more than forthcoming with their plan and where they are...you should be resetting expectations with your clients and reiterate the world class facility they are moving to. We are all in this together.
Posted by OC404, 11-05-2007, 11:04 AM
Thanks for the dose of smug, it goes great with my 12th cup of coffee this morning. As funny as your comments were, I suspect all of us who are seriously caught in this situation have our backups. There are several reasons we're hanging around. First, we ended up at OWH due to experiences with a long list of providers. I'm sure there are other great ones available, but it's a tough time to start evaluations. We use two other providers, but are not crazy about entrusting them with our premium clients. Many of our clients use a package of services - Postini, mailing lists, bb services, etc. etc. Finding another host that offers the right mix is not a trivial task, and not handled well in the midst of a crisis. Finally, when we start swapping providers and related dns changes, we're guaranteeing our clients more downtime, waiting for the changes to kick in. More or less downtime than waiting it out? Who knows... ~OC~
Posted by mbodamer, 11-05-2007, 11:05 AM
as far as I understand it..... in the beginngin stages of saturday they started bringing servers up and at that point a DDOS attack crippled not only the alabanza servers that had been moved but also the entire navisite NOC which is a very big deal. this wasnt a small issue and it would have crippled any provider. after that was resolved there seems to be some sort of internal routing/traffic issue that is being worked out. servers are physically on, some are accessible completely, some are accessible by IP only, and some are not accessible at all.... so there still seems to be a routing/dns issue somewhere. as far as moving to another host... we as alabanza direct clients can move,sure.... but the data is on servers we cant get access to. so we are stuck to ride it out unless your particula host had independent backups, not many do since alabanza keeps backups for emergency. you could presonally move your individual domain form your provider, however even if you did it right now, it would take hours for the name to propogate anyway. If you hae access to you domain registration account you can change your name servers to a new provider without having to reply to emails.... but again it will take hours anyway. as bad as it sounds.... best course of action is to ride it out and work with your provider. they are really feeling things 1000X more then an indivual site owner... and i am sure they are as upset as you are.
Posted by aloha, 11-05-2007, 11:06 AM
11/05/07 10:06AM Alabanza and it's clients have now been down over 60+ hours. WebHoster99, At the last count NaviSite had 30 members of staff working on the migration, I doubt there are "hundreds" of personel as you say there is, we were told about 30.
Posted by oneavenue, 11-05-2007, 11:09 AM
Not sure whay so many of you are still waitting for servers to come back up, when they do you will be out of business. If you got backups move on and get your sites back online. Move to other provider(s) while you can and keeps as many clients as you can. If this is the way they Navisite starts the new relationship with it's new clients from Alabanza what does the future hold? Glad we left Alabanza many moons ago
Posted by aloha, 11-05-2007, 11:11 AM
Well, as of this morning Alabanza and it's client have been out of business for over 60+ hours. As of this morning we are still unable to access our sites, in PRIME TIME. I can not remember when I last saw that a datacenter was down for this length of time on WHT (I`m sure someone will correct me if I`m wrong). Secondary I can not imagine how all our end users are feeling given they can not access our helpdesks and email is not being delivered. Still no end in sight 60+ hours later!
Posted by cloud64, 11-05-2007, 11:23 AM
Some of my sites are back online, but not all of them... anyone have full restoration yet? As for moving..all of my clients use databases to update their sites in real time. I can't really move them anywhere without getting their most recent entries.
Posted by Robert vd Boorn, 11-05-2007, 11:23 AM
They must get a lot of complains by phone now
Posted by Jesus Rdz, 11-05-2007, 11:28 AM
This is Insane i have tons of complains and I don’t know what to say !!!!!!
Posted by Jesus Rdz, 11-05-2007, 11:30 AM
I have tried to reach support since Saturday until now with no luck, if anybody had an update please share with us.
Posted by ldcdc, 11-05-2007, 11:36 AM
Agreed. Some end users might have their own backups. Proposing them to be up and running within hours as opposed to waiting an indefinite amount of time before the upstream finishes whatever it is that they've got to finish, is better than nothing. Once the servers are up, you can continue with a full migration. Getting ready for it is what host should do (if they decide to leave this provider that is). Sooner or later the end users will take it upon themselves to move anyway. What you can do as a host right now is to do your best and retain as much customer good will as possible, given the sombre situation. Giving them options is one thing you can do.
Posted by dananoah, 11-05-2007, 11:49 AM
Like everyone we are frustrated and embarassed to face our clients. We already lost 3 big clients. I think we are beyond apologies and at this point financial compensation is needed. We shoud consider a class action lawsuit. I am wondering if they should of done this move little by little instead of doing all the server at once. Scott
Posted by David, 11-05-2007, 11:54 AM
Scott, Again, I know it sounds like (propaganda) but you can still wield this situation to (hopefully) better your position with your clientele. You're going to need to be completely upfront & honest with them, e.g. 'We truly apologize, the provider we were currently utilizing was suddenly sold & things went sour. We're working as quickly as possible to ensure the situation is resolved but if the delays continue we're going to find an alternate solution to resolve this as promptly as possible.' Seriously, don't lose your clientbase because of a navisite / alabanza fark up, I'm sure you've been working at it for years! (p.s., this is why I've always been against Alabanza as a solution. Using their servers, control panel, network, ugh -- 100% proprietary essentially. You're screwed if there is ever a problem... and sure enough, you are) They obviously have not prepared themselves at all for the migration. They've obviously left you in the dark as to what really went on. You are going to have horrible experiences with NaviSite from this point forward, get out while you can.
Posted by Jesus Rdz, 11-05-2007, 11:59 AM
My domains are working now !!!!
Posted by kroytech, 11-05-2007, 11:59 AM
Ok, some of my sites are finally starting to come up. PTL! Here's my reseller's posting page: christianwebhost.info ke
Posted by dananoah, 11-05-2007, 12:02 PM
I totally agree. Unfortunately this is the situation Alabanza clients are in right now.
Posted by pmabraham, 11-05-2007, 12:14 PM
Greetings: Any updates? Thank you.
Posted by Robert vd Boorn, 11-05-2007, 12:28 PM
That 1 doesn't work for me (yet)
Posted by aloha, 11-05-2007, 12:29 PM
Still Down, coming up to 64 hours of downtime, I think they are still trying to unpack all the servers. We have been told it could be another 24 hours before full service will be restored. Theres a conference call you can join to ask, details are on thewhir.com blogs.
Posted by aloha, 11-05-2007, 12:30 PM
http://www.thewhir.com/blogs/tom-mil...ween-the-Lines
Posted by cloud64, 11-05-2007, 12:33 PM
I don't know if this will help others, but I've been forwarding an article at Data Center Knowledge to my clients. Just so they understand what I'm up against. They are a little more patient when they realize that this is completely out of my hands and beyond my control. Doggone it, the board won't let me post the link. But Google Alabanza Navisite Problems and a link to the article should come up. And misery does love company, they calm down a bit when they realize this disaster isn't happening to just them, but hundreds of thousands of others are in the same boat. What a MESS!
Posted by sirius, 11-05-2007, 12:39 PM
*** Threads Merged and Moved to Outages. Remind of the rules of this section: This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed. If you are not a current customer, there is no need for you to post. Reviews are only suitable in the appropriate main forum category.
Posted by jack69, 11-05-2007, 01:20 PM
Its so easy to claim that Navisite is moving to better environment...i think what happenned was cowboy attitude....do you think this guys will kick out the rotton apples or we will see repeat of the same thing for years to come!
Posted by jack69, 11-05-2007, 01:24 PM
I have a no-brainer question! Why didn't they migrate few servers at a time using common sense approch! Excuses - Excuses - Excuses - Excuses
Posted by jack69, 11-05-2007, 01:27 PM
They are least bothered by your complaints
Posted by cactusmall, 11-05-2007, 01:29 PM
I have been with Albanza for almost ten years and have about 150 domains none of which are accessible yet and have been down for 55 hours. I am certainly likely to move but most of the larger sites have things such as very active Forums which are impossible to keep backed up sufficiently so will have to stay around until something get back on-line.
Posted by jack69, 11-05-2007, 01:29 PM
I am for it...so are thousands
Posted by cactusmall, 11-05-2007, 01:31 PM
Unfortunately Navisite has a long history of dubious financial manoevers which more than once has landed them in court.
Posted by jack69, 11-05-2007, 01:39 PM
Is it true that Hewlett-Packard Owns 15.5% Off the Navisite Company ?
Posted by cactusmall, 11-05-2007, 01:41 PM
I am in the UK so cannot join your class action but I understand we can take Navsite UK to the small claims courts which we will be investigating unless suitable compensation is offered.
Posted by jack69, 11-05-2007, 01:47 PM
Go for it...its time somebody made a example of this guys
Posted by KV0999, 11-05-2007, 01:50 PM
The latest info is on the Navisite website. I give them credit for handling this in an upfront manner. They've had stellar services and uptime for the past 10 YEARS! How many other managed server hosting companies can say that??
Posted by ronron9, 11-05-2007, 01:51 PM
My domains where up for about 15 mins. Now they are back down....
Posted by Jesus Rdz, 11-05-2007, 02:14 PM
Some Domains UP and some other still down.
Posted by aloha, 11-05-2007, 02:25 PM
Count on it. I am sure MOST hosts and resellers will at the very least be contacting legal representation regarding this fiasco. I have not seen any group class action suit announced as yet, but there will without a doubt be one eventually. I`m not sure how that effects many of the hosts who are not in the US.
Posted by aloha, 11-05-2007, 02:28 PM
All our Domains are still DOWN. Some of our sites were up for 15minutes, but slow as if they were under DDOS. Now they time out.
Posted by CalExplorer, 11-05-2007, 02:40 PM
I have been with Linux Web Host aka Alabanza for about 10 years. Never really had much of a problem till this relocation. What I liked about them primarily was I could call into their support and actually talk to someone who usually fixed the problem while I was on the line with them. If it took more than 5 minutes to resolve then they would email me and call me back with the status. Usually most of the problems were resolved in 5 to 15 minutes or less. Yes, I often times thought their servers were a bit slow. Yes, it bugged me that their control panel had no logout. Yes, it bugged me when I would manually upload files using their control panel upload, that it would create a file name including the directory it came from on my machine therefore requiring my remembering to rename the file after uploading it. Yes, it bothered me that their account administration and payment control panel never really used https when they were asking for what I consider these days to be sensitive information. But I put up with all that nonsense because I liked the forthright time sensitive technical support which is hard to find these days. Well times have changed and I now see that staying with the new Navisite is really staying with a DEATHSITE web hosting provider. I see many of the posts speak of conference calls. What conference calls. I was never notified of such things. Oh I have gotten plenty of start and stop emails the last of which say if you have any questions email us at this address or contact us at this number. I tried. The emails don't go through. No one answers the phone. So I tried the Navisite support number as listed at the top of their web page. After being on hold for a while you get someone who gives you a bunch of BS excuses. No call backs. No emails to alternate email addresses on account. Just a bunch of BS. So were now approaching the 72 hours mark with no Web Hosting and No Email, and mostly BS communication from Navisite. Funny thing is if you go to the Navisite Website and browse all their BS one of the things you notice under their Hosting Services Menu is a little service they are trying to promote called Disaster Recovery. Its obvious they didn't apply any of their HOT -- WARM -- or COLD --- Disaster Recovery Solutions to even their own mis-managed relocation of services. If your a major user of any of Navisites Service I would strongly urge you NOT to bank your business on their Disaster Recovery. Navisite can't even get their own servers up in 72 hours let alone a customers. It's hard to find a good Hosting Provider. But temporarily I will be moving my site over to Go Daddy Hosting at least their customer service still exists and its actually cheaper and offers more services. I have been using them for a few other accounts and so far everything has been just great. Hope everyone gets their services back on line and moves from Navisite to a responsible Hosting provider.
Posted by sirius, 11-05-2007, 03:14 PM
There are active support bridges open where you can call in to get the latest update: Support: 1-877-720-6284 x101019# (+1-719-457-6214 x101019# for long distance and international callers) 1-877-720-6284 x873836# (+1-719-457-6214 x873836# for long distance and international callers) You can also e-mail nocmonitor navisite.com which is the NOC's e-mail address. Hang in there! Sirius Last edited by sirius; 11-05-2007 at 03:22 PM.
Posted by jack69, 11-05-2007, 04:25 PM
Linux Web Host >> Good Web Host...Never had any of my websites ever Hacked in all this years....god knows what will happen with this New Unreliable NaviSite!
Posted by OC404, 11-05-2007, 04:37 PM
No doubt about it, the migration has been a disaster. Terrible planning, worse execution, no bail out plan. Brings to mind a certain president, but I digress. I've had clients tell me they're leaving, and some probably will. What I'm reading now on here, however, seems to proclaim that life in the future with our current reseller/Alabanza/Navisite is going to be an ongoing nightmare. I'm assuming we're all in this boat because we previously found service with our reseller/Alabanza to be acceptable. Does anybody have concrete experience that says that Navisite has a worse track record than Alabanza? I haven't been able to find much criticism of Navisite, prior to this weekend. Just curious, because I have absolutely no history with Navisite. BTW, about 25% of mine are back up, plus a few more accessible only by IP address. ~OC~
Posted by tedivm, 11-05-2007, 04:44 PM
When I call their support number (the regular one, not the one they set up for the migration) I end up talking to a call center in India. When I pay for a server, I expect to be able to talk to the techs, I don't expect to have to go through intermediaries. I can tell you right now, we are out of there. I'll be moving this last server over to Sago with the rest of my boxes. My sites are back, but the DSM is not.
Posted by aloha, 11-05-2007, 06:12 PM
Well we are now at 70+ hours of downtime. At this point I have totally given up attempting to recover my hosting company. NaviSite had stated they expect to have everything back up at midnight. Probably another deadline which will come and go. Has anyone yet got all sites up, and DSM?
Posted by tedivm, 11-05-2007, 06:16 PM
I have sites, but no DSM. Call a lawyer. Seriously.
Posted by aloha, 11-05-2007, 06:20 PM
Yes, we did. We have perhaps 15% of our sites up, DSM is still dead, times out. I tried to call the conference call on at 1877-357-9592 899693 but was told no representative from NaviSite was available and had not been on the call for over 4 hours. Nice.
Posted by u2web, 11-05-2007, 06:23 PM
ouch... http://alabanza.com/index.html
Posted by Cyan1, 11-05-2007, 06:26 PM
For what it's worth I just got an email from Navisite directing me to navisite.com/alabanza.aspx Thought someone else may be interested too as this is the first official communication I have received from anyone on this matter.
Posted by Meat Gripper, 11-05-2007, 06:59 PM
I was able to bring up my server sites by simpling starting Apache on the host server via SSH: /etc/httpd/bin/apachectl start I still wasn't able to get any CP access but after doing digging through the dirs and files I was able to get PHPMYADMIN up via yourdomain.com/cp/mysqladmin You should then get prompted for the normal user/pass. Hopefully this will help someone get their sites up enough to ease the bleeding.
Posted by sunray69, 11-06-2007, 01:53 AM
We have been an Alabanza client for about 7 years and we broke our contract few weeks ago. In fact when they announced they would migrate the full datacenter to another location, we dediced to migrate all our clients (not that much: 500 domains) to Rackspace because the situation smelt very bad since the information provided by Navisite were contradictory and totally unprofessional. Guys have a deep look at your contract signed with Alabanza, does it mention this contract can be transferred to another company ? (like Navisite?)... Well anyway we broke our contract based on that point and the fact this migration was totally unacceptable since it would generate a huge downtime (which is actually the case) for our clients and joepardize dangerously our business, a risk we could not afford. Anyway good luck to you guys...
Posted by CallConceptsHost, 11-06-2007, 01:55 AM
It is currently 11:47pm, our servers for callconceptshost.com are still not online. They have been down since Saturday morning approximately 7am (est). We have had e-mail working off and on but no sites or dsm to speak of. We just finally got a reply to an emergency ticket that we submitted well over 4 hours ago telling us to call the NaviSite conference center (Call Number: 1-877-720-6284 X 101019 and X 873836) to learn the status of our server. Upon calling this number we were met with nothing but a robot stating that the moderator was not there followed by unending hold music. This is a complete disaster, we have already lost a good number of clientele and I expect to lose more tomorrow. Once our sites come back up (which I am beginning to think may never happen) we will undoubtedly be moving to a different host - that is if we still have any clients to move... I have spent almost ten years of my life building up my hosting company, only to see it crumble within a matter of days due to an inexcusable amount of downtime with no apparent backup plan in place and no definable end in sight. We are utterly devastated.
Posted by sunray69, 11-06-2007, 02:06 AM
Those guys at Navisite did not show a respect to our businesses. In fact they dont really care. They just care about saving few $$ when all servers will be migrated.
Posted by cactusmall, 11-06-2007, 06:25 AM
Most thing were working on my server this morning but now 2 hours later it has all gone again , no FTP, no HTTP, no email, no DNS resolution. Looking at traceroutes they appear to have screwed up the routing tables. I have reported this but god knows if anyone will act on it.
Posted by jack69, 11-06-2007, 07:20 AM
Some of the Sites had come up yesterday and now its down again! I think this guys have ruined our Holiday Sales
Posted by jack69, 11-06-2007, 07:23 AM
I think you guys were smart to move!
Posted by JenniH, 11-06-2007, 07:48 AM
This begins to remind me of the infamous Dinix/WHP migration: http://www.webhostingtalk.com/showth...hreadid=387709 We got burned there, but fortunately only had a few sites at Alabanza and bailed them out on day 1. As a possible precedent, I just wonder what happened regarding lawsuits back then. Does anyone know? Here and now, our (empty) account came back last night for a short while, but bombed again during the night. It's still down now.
Posted by cactusmall, 11-06-2007, 08:16 AM
Unfortunately between the time of the announced takeover and the data center move we had a lot very unfortunate happenings in our lives which distracted me and I did not spend enough time investigating Navisite so at the moment we and our clients are totally trapped with this bunch of pirates.
Posted by OC404, 11-06-2007, 08:30 AM
I went to bed last nite with about 75% of my sites back online. This morning, they're all gone again. I see that alabanza.com, along with most of the reseller's websites are also back down. The only feedback I'm getting is some line about "a large ARP flood". Does anybody have any solid info, other than "the sky is falling!"? Is anybody willing to explain ARP flood, and how it would shut everything back down? Are we back to where we were on Saturday? Thanks, ~OC~
Posted by kroytech, 11-06-2007, 08:56 AM
8:00 am. All my sites are down again. First that I've checked, so I don't know for how long. My host claims that its brief. I hope so. I know that they'er getting their info from Navisite. From our host reseller and christianwebhost.info. Thats .info (forum wont' let me post URLs.) Update 7:32 am est 11-6-07 Hey Everyone, I was just wanting to give everyone a quick update. As of about 2 - 3 hours ago. Almost everything was back online. All christianwebhost servers were up and running and sites accessible. There were a few remaining Ip addresses not resolving and that is being worked through this morning. It appears that the network is being brought down very temporarily to correct the remain IP routing issues. I just talked to the the vp of the noc and he will be calling me back in a few minutes to give me a status on everything. Most everything should be up soon. Thanks so much! Lance Last edited by kroytech; 11-06-2007 at 09:00 AM.
Posted by OC404, 11-06-2007, 09:09 AM
Interesting report from christianwebhost. Here's the one I got from One World Hosting at 7:45am EST. It's hard to believe the two of them are talking about the same situation. "Status Update. We had been making great progess up until early this morning when our network experienced a large ARP flood. We installed a new anti-spam appliance, Tipping Point, and the performance of the network improved dramatically but shortly thereafter began to degrade again. We believe that this is affecting access to many servers. We have been and are currently in contact with Network technicians from Cisco as we continue to troubleshoot at this hour, more updates shortly."
Posted by dananoah, 11-06-2007, 09:38 AM
Well our DSM and sites are up as of now. But who know for how long. We are now looking to move to a new provider. I was wondering if anyone has moved from Alabanza and whether its possible to export the DSM billing information to another Cpanel and how they did it. Thanks. Scott
Posted by kroytech, 11-06-2007, 10:10 AM
Right. They have never hinted that they are/were customers of Alabanza, now Navisite. I found that out for myself years ago. Didn't know about the sale either until this fiasco occurred. I read in one of the articles posted here that the owner and founder of Alabanza wanted out so he could work on his other projects in Baltimore. As far as my host's report, I have no idea what the real story is. They don't provide many real details on what is REALLY going on. The reseller position of hosts appears to be kept hidden by most or all of them in the industry, as far as I can tell, so you have to do some research to find the actual NOC/DC where your sites are hosted. Typical of most resellers in any industry I suppose, except that leaves us customers in the dark as to what's going on when things go wrong. 8:35 ALL MY SITES BUT TWO ARE UP! And getting email again. Hopefully up time will be increasingly more consistent. 9:00 ALL BUT ONE. Kroy
Posted by David, 11-06-2007, 10:19 AM
*laugh* How far from the truth can one go?
Posted by OC404, 11-06-2007, 10:50 AM
Kroy - My situation is the same. I learned about Alabanza several years ago when the Baltimore fire shut us down, but never any indications of the relationship from OWH. I learned about the buyout by Navisite on here when this nightmare started. After getting 75% up last nite, all were down first thing this morning. I'm back to about 40%. I've heard good things about christianwebhost, but assumed they handled only religion-oriented sites. Do you plan to stay or bail or undecided? ~OC~
Posted by CalExplorer, 11-06-2007, 11:31 AM
6 Nov 2007 - 07:33 PST 10:33 EST Well gang my email sort of came back. It sends the messages 1 at a time, by that I mean I have to reconnect and each time I reconnect I get another email message. I have sent myself a test email but it has not been seen coming back. So I would say that no they do not have things figured out yet. Regarding accessing the website via domain name, ip name or even trying to access web mail. All these still fail.
Posted by aloha, 11-06-2007, 11:43 AM
NaviSite are now in to day 5 of this Fiasco and although some sites were available last night for a short time after an ARP cache flush, everything is back down early today. We can access perhaps 10% of our accounts, and as usual NaviSite are saying that they are working on it. It appears most resellers are simply waiting for enough uptime to recover anything they can from the servers to move to their new hosts. We are heading to about 100/hrs of downtime, still with no resolution!
Posted by CalExplorer, 11-06-2007, 12:15 PM
06 Nov 2007 - 08:14 PST 11:14 EST Well, gang I just tried my website with the domain name and believe it or not it came up. It also comes up using the IP address. I tried the webmail interface and it even works and I seem to once again be getting email although it comes sent to me in a rather unusual date time sequence. Newer mails are coming in before older mails. But at least its now working.
Posted by CalExplorer, 11-06-2007, 12:31 PM
06 Nov 2007 - 08:32 PST - 11:32 EST Regarding ChristianWebHost I am sure they are a good company but like the rest of us they were attached to the Alabanza main body which temporarily had its head and everything else cutoff. Their site claims to have served over 20,000 clients since 1998, undoubtedly they have a large and hopefully understanding client base. The decision they are now going to have to make is do they stay with Alabanza which is now Navisite or do they look elsewhere. Myself with that large of a client base I would have it distributed between providers so that no one provider can bring your entire business to collapse. Also this should be a very large HEADS UP to the rest of us that we need to make backups of our sites ourself as obviously you cannot depend on Navistie to be there when you need them. But even with backups it still takes about 24 hours to matriculate the new IP throughout the net. Yes you can access it directly by IP but how many folks looking for your website would know that. Best of luck to the rest of you and I hope your sites are up like mine is presently.
Posted by kroytech, 11-06-2007, 08:12 PM
CWH takes ANY customers including hosting plenty of business sites, but no porn or similar types. See christianwebhost.com. (Not allowed to post URLs.) Undecided. I would like to find out more about Navisite's history. So far I know almost nothing about them and their site doesn't tell much, except the claims from the resellers that the facilities are supposed to be vastly superior to Alabanza's. That means nothing right now, after this disaster. Moving my sites would not be too difficult (all stored locally), but still a project and more downtime. From now on when I review a potential host, I will definitely include checking out the actual host noc/dc company behind them. I have also been emailing CWH excerpts and links from this forum from some posts regarding the possibility of THEM making a switch. FWIW. Also, I can't say whether they are better than other Alabanza or other host resellers. They all have their pros and cons. I greatly dislike their helpdesk system. Their tech support (phone and helpdesk) is pretty responsive and their prices are more than reasonable for what they provide, including the good tech support (if only they did email instead of the time-consuming helpdesk system!). Right now, I'm not sure of anything yet. I'm just hoping the restored sites will stay that way and the one remaining return soon so I and my clients can do business (and my ministry site clients can continue ministering)! 11:30 am The last of my down websites is up. ALL MY SITES ARE UP now, and email has been coming in (hopefully all of it) since early am. Getting a lot less spam then usual, so that Tip thing they added must be doing something really nice. Lets hope that the worst of this is over! 7:00 pm All sites are still up. Two CWH servers are apparently still down, but none of my sites are on them. Hopefully, this is the end of it! Things do seem to be running faster (e.g. FTP uploads.) Outlook is finally looking good for the rest of Alabanza's customers and sites! This whole thing should be on CNet, ZDNet and CNN tho, I think. The story should be analyzed, exposed or explained and published! The downing of so many customers and sites for so long is unprecedented. I emailed this WHT link with a blurb about it to ZDNet yesterday, but nothing so far. Kroy Last edited by kroytech; 11-06-2007 at 08:24 PM. Reason: Added some more information
Posted by kroytech, 11-06-2007, 08:30 PM
Plus CWH provides free hosting to organizations/ministries that can't afford the fees. (Tho $5/mo for basic hosting isn't beyond anybody's reach.) ke
Posted by sirius, 11-06-2007, 08:59 PM
There is a call scheduled for 8p EST - 1-866-682-6100 Sirius
Posted by Dougy, 11-06-2007, 09:43 PM
Nice timing, Sirius.
Posted by sirius, 11-06-2007, 09:49 PM
Yeah - had just saw the update on the website when I posted. Luckily the call didnt start until almost 8:25. Sirius
Posted by Dougy, 11-06-2007, 09:53 PM
What's been mentioned? It's too late to eavesdrop just for fun.
Posted by tedivm, 11-06-2007, 10:01 PM
I missed the call, so I would appreciate a recap as well.
Posted by sirius, 11-06-2007, 10:06 PM
Short of it is, they've setup a reboots e-mail account, specifically for reboots. it's rebootrequest navisite.com. They will handle reboots and reboots only from that address. Other than that, they are having to go server-to-server to handle the ARP flooding thats occuring and they dont seem to have a solid ETA of when everything will be stable. Sirius
Posted by Dougy, 11-06-2007, 10:30 PM
Thank you.
Posted by Meat Gripper, 11-07-2007, 11:20 AM
Ughh...now my server is down again. Was up since about 2pm on Monday, but now can't get any sort of access to it. No SSH, FTP, HTTP, dick... I'm moving out as soon as I get a stable connection copy data. Absolutely ridiculous.
Posted by webcapino, 11-07-2007, 11:55 AM
Amazing, Navisite stopped having ANYONE on their conference call nor are they taking support calls , we had our main server up until 4:40AM and then it went dark, NOBODY to talk to, NOBODY that can give answers
Posted by qualitinternet, 11-07-2007, 12:37 PM
i have reading on computerworld that Navisite had about 165000 web site off line today : NaviSite let its customers know that their sites would be down for a while on Saturday, with the migration expected to be finished that day, Sinha said. But when NaviSite attempted to transfer the data from the 650 servers still in Baltimore it ran into a number of synchronization failures that kept multiplying. As Saturday progressed, NaviSite realized it would probably miss its completion deadline; as a result, company officials decided to physically transfer another 200 servers from Baltimore to Andover to help reduce the scope of the virtual migration and speed up the data transfer. But then NaviSite ran into more problems. As the hosts came up, their URLs did not, so although customers could access their Web sites from their IP address, they could not do so using their URLs, Sinha said. "That was unanticipated," he said. As NaviSite tried to solve that problem, the network became overloaded because of all the customers trying to get online, Sinha said. "What happened was first the URL could not match with the IP address and then IP did not match with the machine, so it took some time, and all this time we have a highly trafficked overloaded network," he said. "If there is one little problem, they multiply because there is a lot of dependencies." Although Sinha said a "big chunk" of sites are back online, he could not say when everything might be back to normal. He also couldn't say how much this failed migration would cost -- NaviSite is a publicly-traded company. To put it mildly, one of NaviSite's customers, Cynthia Brumfield, president of Emerging Media Dynamics Inc., an analyst firm in Washington, seems to be furious. In an interview, Brumfield said she's going into her fourth day without access to her Web sites. And she said she doesn't believe the way NaviSite is spinning the story. While NaviSite said it has brought a large number of Web sites back online, she claims it hasn't. "According to people who have talked to NaviSite's tech personnel, they were ill equipped for the relocation and ignorant of how to accomplish even basic tasks," she said in a blog post. "At this point, NaviSite's poorly planned data center consolidation has slipped from mere incompetence to outrageous indifference to its customers' needs and should be grounds for legal action, if not government sanctions of some kind." Brumfield said that, in effect, NaviSite yanked the servers for 200,000 Web sites, put them on trucks and then didn't know what to do once the servers arrived in Andover. "But what's worse, NaviSite had informed its clients of a completely different timetable and process for the server relocation than the one implemented," she said in the blog posting. In the interview, Brumfield said that because all of her backup files are also stored on Alabanza's servers, she has no choice but to hop on a plane to Boston on Wednesday and drive to Andover to retrieve her data. And she said she's bringing a video camera with her to document NaviSite's response to her request. Regards
Posted by dananoah, 11-07-2007, 12:38 PM
I have been talking with a Class Action Attorney. Wolf Popper LLP Long Island Office 11 Grace Avenue, Suite 400 Great Neck, NY 11021 Telephone: (516) 726-7723 Fax: (516) 726-7724 New York City Office 845 Third Avenue New York, NY 10022 Telephone: (212) 759-4600 Fax: (212) 486-2093 Toll Free: (877) 370-7703 Toll Free Fax: (877) 370-7704 I explained the situation and he is having his team investigate my claims. If anyone would like to findout more please call him. At this point the damage has been done. We can not even access our server to move our clients and Navisite ignores our requests for help. I am sure many are in worse shape than us, some may even be out of business by now. Protecting yourself from Liabilities is also important. Your clients could turn around and sue you for lost income and damages.
Posted by qualitinternet, 11-07-2007, 12:52 PM
thanks dananoah at this time i hope we can make a common action with attorney if you are more informations about what we can do legaly Regards
Posted by dananoah, 11-07-2007, 12:58 PM
I will post whatever information their legal team gives me. As far as I am concerned this situation is a prime example of what a class action suit should be about. Damages and Loss - which is what we are all suffering from at this point. What was Navisites Emergency plan. From what I heard they layed off everybody at Alabanza on Friday prior to the Migration. This move should of be done incrementally so network overloads could be addresses. But not all at once with no way out. I believe they new of some of the issues beforehand based on all the delays.
Posted by aloha, 11-07-2007, 02:09 PM
Well, here we are day 6 and I`ve lost count of the hours we have been DOWN, now its seems all the virtual "blade" servers are down as of this morning. The press are starting to pick up this story and its posted all over the web. http://www.lightreading.com/boards/m...?msg_id=150055 http://digg.com/tech_news/Navisite_F...taken_off_line http://nortiaresearch.multiply.com/tag/navisite http://nortiaresearch.multiply.com/j...ove_-_problems http://www.webhostingtalk.com/showth...light=alabanza http://www.opednews.com/maxwrite/diarypage.php?did=4792 http://tuscanycircle.net/drupal/post...down_in_flames http://messages.finance.yahoo.com/St...00&tof=1&frt=2 http://finance.google.com/group/goog...098b6d66e24103 http://www.ipdemocracy.com/archives/...sites_down.php http://www.theregister.co.uk/2007/11...visite_outage/ http://www.navisite.com/case_studies_filter.aspx?id=117 http://www.thewhir.com/marketwatch/1...th_Outages.cfm http://www.broadbandreports.com/show...e-Outage-89170 http://www.computerworld.com/action/...&intsrc=kc_top
Posted by Meat Gripper, 11-07-2007, 04:21 PM
How do they even have the nerve to say...? "It is worth noting that for the clients that have been brought back online, we have been hearing that the performance of the environment has improved vs. the Baltimore environment. This was part of the rationale for the migration." I guess that makes sense for the few who do have their site back up to have significant increases since the rest of us are not online to slow everything down...what an @$$
Posted by oneavenue, 11-07-2007, 04:37 PM
INCREDIBLE: http://news.yahoo.com/s/infoworld/20...yFREiHFycjtBAF
Posted by jack69, 11-07-2007, 04:41 PM
Contact Class Action Attorney Wolf Popper LLP Long Island Office 11 Grace Avenue, Suite 400 Great Neck, NY 11021 Telephone: (516) 726-7723 Fax: (516) 726-7724 New York City Office 845 Third Avenue New York, NY 10022 Telephone: (212) 759-4600 Fax: (212) 486-2093 Toll Free: (877) 370-7703 Toll Free Fax: (877) 370-7704 Last edited by jack69; 11-07-2007 at 04:46 PM.
Posted by WII-Aaron, 11-07-2007, 05:03 PM
heh heh.... Wolf Popper.... heh heh That makes me smile.
Posted by AreTheyKidding, 11-07-2007, 05:33 PM
No ones site is up....I lost about 20 sites including my back-up...Live and Learn.....This could put me out of business...
Posted by qualitinternet, 11-07-2007, 06:05 PM
hi all Sorry for the company where go out of business because NaviSite. but we must take the situation in hands and i im just purchasing a new server but not on Navisite to tranfer all my domains on the new server if there are comming online,tomorrow i have configured all domains with new server to make temporarly mail transport for my customers but still on the way to get attorney for action on Navisite Regards
Posted by aloha, 11-07-2007, 06:11 PM
NaviSite have stated that some sites might not be up until Friday. More Information can be found at alahosts http://www.alahosts.com http://www.alahosts.com/phpBB2/viewtopic.php?t=5566 http://www.alahosts.com/phpBB2/viewtopic.php?t=5634
Posted by cloud64, 11-07-2007, 07:25 PM
Well, I'm officially paranoid now! I am setting up three seperate hosting accounts which are unrelated and mirroring all my sites. Yeah, no more putting all the eggs in one basket. And before I get slammed for not backing up my stuff, hey.. I paid over $500 a month to host about 40 sites. What I thought I was getting in that package was *professional* IT managers and redundancy and access to backup servers in case of primary server failure. Silly me... apparently NOT!!
Posted by aloha, 11-07-2007, 10:22 PM
Today we reached 6 days, literally hundreds of hours of downtime, and many NaviSite/Alabanza clients are still dead in the water. In a final slap in the face NaviSite has removed its support phone numbers from its announcements at this link: http://www.navisite.com/sublevel.aspx?id=2017
Posted by sunray69, 11-08-2007, 05:17 AM
Guys I am terribly sorry for all of you now but does anyone thought informing the Guinness Book ? 110 hours of downtime I think navisite gets a World Record... Seriously...
Posted by sunray69, 11-08-2007, 05:35 AM
What you all should do ONCE YOU ARE BACK ONLINE. 1) Backup immediately your data 2) Find another hosting provider (if not alreeady done for most of you), for the price Alabanza was charging you can easily afford Rackspace 3) Migrate all 4) SURELY DO NOT PAY ANY OF THE NAVISITE INVOICES 5) Break your contract and ciao bello since it seems Mark Clayman (Navisite, his declaration: "looking on the bright side, the sites that are up are functioning better than ever") really imagine all his clients are idiots.
Posted by qualitinternet, 11-08-2007, 12:11 PM
Hi All since one half hour are the servers online its a miracle !!! just losting all mails after November 5 we can now migrate all web site Regards
Posted by Dougy, 11-08-2007, 12:17 PM
Navisite loads for me, too.
Posted by aloha, 11-08-2007, 12:54 PM
Not for us. We are now in our 7th day of outage. NaviSite report 75% of sites are up, but in reality we believe its much lower that that. Alabanza Clients - 11/08/2007 8:00 a.m. EST No new major issues have been reported and we are on track bringing up more servers on-line. Approximately 75% of the servers are now live, and we currently estimate to have all of them on-line by later this evening. We appreciate your patience - our engineers are working around the clock to bring your sites back up as soon as possible. Customer support lines are also open to answer general questions and concerns you may have (see below). Please visit this page for updated information through out the day. Sincerely, Mark Clayman Senior Vice President of Hosting Services
Posted by yorweb, 11-08-2007, 02:36 PM
I am one of the hosting companies affected by this botched move. All my clients web sites have now been offline for 6 days. I have lost in 6 days what took me 9 years to develop. My company is yorweb.com. I have been on Navisite conference calls for hours, talked with their sales area, their tech area and am still not online. Management is hiding at this point and you can't get any kind of a response from anyone. In 6 days I have received 1 email from an individual at Navisite. I have received the canned email updates thanking us for our patience. I lost my patience along time ago. None of my phone calls have been returned. If you call their support line it is in India. It is difficult seeing a business I spent 9 years working on go down this way. Bill Liverseidge Yorweb.com
Posted by yorweb, 11-08-2007, 02:42 PM
I agree..I may go down but I can assure Navisite it is not going to be quietly!
Posted by aloha, 11-08-2007, 06:57 PM
http://www.computerworld.com/action/...c=news_ts_head Asked if NaviSite planned to take steps to compensate customers who lost service for several days, Sinha said the migration was done to make sure customers were migrated to a better platform so that their Web site would have better performance and scalability. "In fact, the customers that are already up -- we are getting some feedback that they are seeing the difference, that it is working better," he said. "Right now, our focus is on making sure all our customers' [Web sites] are back up and all issues are resolved, and we can get them back into their businesses. Then obviously to keep our customers, we want to make sure they are happy and they do business with us, so we would do whatever is possible and whatever is right and appropriate. But we just have not addressed those issues yet."
Posted by yorweb, 11-08-2007, 07:38 PM
I am back online and so far it is stable. I have already lost numerous customers. Navisite will need to come up with some type of "right and appropriate" resolution for my lost customers or I can assure you, my attorneys will. I have already dropped this mess into my attorneys hands. Thanks for the update. Bill
Posted by dananoah, 11-08-2007, 08:25 PM
We are back online. But it has been sporadic. We are in the process of migrating our accounts to a new provider.
Posted by dananoah, 11-08-2007, 08:28 PM
Has anyone completed a move from Alabanza to a new provider. How did the Migration Go? I spoken with several companies and all said Alabanza uses a proprietary system and they can not guarantee everything will work. Anyone using Hostgator?
Posted by sunray69, 11-08-2007, 10:16 PM
Yes we have moved from Alabanza 6 weeks ago when Navisite annouced the servers move. We moved to Rackspace with a Plesk Control Panel. Now the migration was done manually for about 500 domains because the Plesk Migration Manager for Alabanza CP is still experimental and the migration failed. We spent about a month for this task... but glad to have done it. Why should you migrate?? Alabanza is using a NON standard control panel which makes the migration extremely difficult (I am not sure if it is easier to migrate from Alabanza CP to cPanel) which means that 1) a manual migration must be initiated and it takes time. Imagine now if you face another outage with Navisite, you dont have time to migrate. 2) Commercially Alabanza CP is a clever control panel since they know it is extremely difficult to migrate. I am glad we have done the move out because now we are on a standard platform...
Posted by dananoah, 11-08-2007, 10:32 PM
Thanks. We found a dedicated server provider and are currently trying to migrate all our clients. But its slow and we are addressing problems as they arise. Cpanel has a transfer feature but there are still many issues to address. Simple static sites that do not use script, Mysql are no problem. But dyanmic sites like Joomla and site that are using scripts are a problem. We are currently trying to figure out how to migrate Mysql databases so they work correctly in Cpanel. As soon as I know the migration was successful and what has to be done I will post the results for anyone interested. Scott
Posted by ItsChrisG, 11-09-2007, 03:53 AM
This is what happens when you hire incompetent people who tout college degrees as opposed to any real world experience. I know exactly the type of person Sinah is. I honestly can't believe how ridiculous this situation is. Not only are IP/Domain entries/pointers wrong but they didn't properly setup their network backend with enough capacity for the traffic?? Are they joking? NaviSite couldn't figure out how much capacity they would need to handle these servers prior to the move?
Posted by qualitinternet, 11-09-2007, 06:55 AM
Hi ALL BINGO since 3:00 AM are my Server DOWN !!! Navisite is proud to resolve the Disaster temporarly for about 12 Hours and begin to resolve the new problem probably betwen a week ??? Regards
Posted by dananoah, 11-09-2007, 11:55 AM
What are they doing? Sites up for day than down for day. No communication, No Answers or Solutions. No End In Site.
Posted by Meat Gripper, 11-09-2007, 12:04 PM
Absolutely amazing. I just don't get it. How does this even happen for this long?
Posted by David, 11-09-2007, 12:08 PM
Destroying their company & yours all in one single blow. Two birds with one stone. But hey, they've lost over $60 million in value in 48 hours. //me waves bye. This is what happens when good companies get sold to dumb companies.
Posted by cmmtg, 11-09-2007, 03:53 PM
We are with Webhost Solutions in NY and MA and they have been fantastic to work with - always there 24/7 so that is why we are so hesitant to switch but this Navisite DISASTER has just about put us out of business with as all of you have said "up and down in the last 6 days - we have had a total of 9 hours of continuous service only" Does anyone have any encouraging words for this mess as we don't want to give up on the one company that we do feel has been sold down the river right along with us and that is Webhost.
Posted by aloha, 11-09-2007, 04:29 PM
I think most of us hosts, have already given up on NaviSite and are simply in the process of documentating the situation for our lawyers, and planning on a migration off of NaviSite's network. They have already demonstrated their level of customer support, their network uptime, and ability to solve basic network and server level problems this week, and personally I can not imagine that any of their clients intend to stay with them long term. Honestly, any company which would stay with NaviSite after a 7 day outage. are fools! There are plenty other reliable providers out there.
Posted by aloha, 11-09-2007, 04:48 PM
http://www.eweek.com/article2/0,1895,2214230,00.asp
Posted by dananoah, 11-09-2007, 06:00 PM
--------------- Passage from eweek.com -------------------------- "Primarily the purpose of this migration is to move customers from an older platform to a brand new platform, to a brand new set of servers for scalability and performance," said Sinha. "It is to give [customers] a better platform, a better environment. The people who are migrated are quite happy with the performance. --------------- Passage from eweek.com -------------------------- I would like to hear from these people myself. I have not spoken to 1 Alabanza customer who is happy and or see any improvements. In fact those server that are finally up and running like mine is up and down all day and running sluggish.
Posted by Meat Gripper, 11-09-2007, 06:59 PM
We can't even get a lame update on the Navisite page anymore.
Posted by aloha, 11-09-2007, 08:32 PM
Damage Control for NaviSite, Obviously now they are trying to fool Alabanza customers in to a sense of false security.. A note from the desk of CEO Arthur Becker.. Dear Alabanza Customer, I want to extend my most sincere appreciation for your patience and forebearance as we resolved the technical issues that disrupted service during the planned data center migration from Baltimore, MD to our SAS70 certified facility in Andover, MA. I understand that this has affected your business and your customers, and apologize for the inconvenience and disruption. This is not the standard for NaviSite. While we had planned this migration for months, we did not anticipate a number of scenarios that became major issues during the execution of the migration. Despite the fact that we have acquired a number of companies during the past few years and both consolidated data centers and migrated data, we had never encountered the series of problems that we saw earlier this week. In preparation for this migration, NaviSite made significant investments to refresh and update the underlying server infrastructure for the Alabanza customers in our Andover data center. This new platform is built upon several state-of-the-art technologies including SUN virtualization hardware with VMWare and EMC storage area networks. The environment is designed to dramatically improve scalability and reliability, and provides more elastic computing. In addition, given NaviSite’s commitment to the Green Grid initiative, the new infrastructure is also more environmentally friendly. During the migration process, NaviSite mobilized an unprecedented number of technical and support personnel to focus on restoring service with a 24x7 coverage, and opened up multiple communication channels, including its web site and inbound telephone centers in the US and in our India office to inform and assure customers. As our technical experts identify the root cause(s) of the process failure we will design appropriate remediation programs to accommodate the service disruption. We will also host an all hands conference call for our Alabanza customers in the near future so that we can communicate the reasons for this service disruption in greater detail. Once again, thank you for your forbearance, patience and understanding. Best Regards, Arthur Becker Chief Executive Officer NaviSite, Inc.
Posted by qualitinternet, 11-10-2007, 05:52 AM
Hi after the lies of Arthur Becker Chief Executive Officer NaviSite, Inc. i just request on nocmonitor from navisite my server On Line after 24 Hours opening a support ticket !!! Since 1999 ALABANZA Technical staff never need 24 Hours for solving problems what thinking for Navisite After 7 Days ??? Regards
Posted by hbirkmann, 11-10-2007, 04:46 PM
I just chatted with their tech, it sounds do-able for what we need. I just am a little skeptical about their pricing: $24.95 per month buys you 23 Gb and 250 Gbit transfer with unlimited domains? They seem to have all the toolds we need and then some .. So why was I paying $500 per month to Alabanza????
Posted by colden, 11-10-2007, 05:07 PM
hbirkmann-- Hostgator is selling a bill of goods. There is NO WAY they can actually sell that many resources for 25 bucks a month. They are GROSSLY overselling! At best, that means by the time you approach that limit, you'll be told to find another host.
Posted by hbirkmann, 11-10-2007, 05:26 PM
Hi Colden, It sounded too good to be true. I was about to open up a reseller account and give it a shot, test some non-critical personal hobby domains. The tools they supply with the Fantastico seemed to be very extensive. But the way it worked at Alabanza, the reseller had to pay extra for every little non-standard add-on, and I get the impression that this is the case with the Hostgator Cpanel/ Webhostmanager, they just don't tell you with the sales pitch.
Posted by OC404, 11-12-2007, 02:24 PM
Anybody still hanging around this sad, sad thread? I don't know about anybody else, but this disaster just keeps going on and on for me. I'm moving sites as fast as I can, but it's a slow process. My Alabanza-based reseller - OWH - is currently reporting 3 servers down for "load spikes", and I've got other sites down that are not on any of these three. A different server was down all day long on Sunday. When you visit navisite.com, the CEO makes it sound like everything is now rosy, but they're a friggin' never-ending nightmare. ~OC~
Posted by ecichlid, 11-13-2007, 01:25 AM
The spin continues. Many people have no clue this is going on. I have two clients that are affected by a reseller. We got one recreated on another host, he was lucky enough to have his domain with another registrar. My other client is left holding the bag. Any media outlets can check russutslersfish.com for verification. Still not up. Eric Glab President Aquaworks Web Solutions, LLC
Posted by oneavenue, 11-13-2007, 01:52 AM
This has to be the worse event in the hosting industry. I am sure many people who worked very hard to build their hosting business lost more than their shirts and pants in a matter of days. For some rebuilding may not be an option at this time but, I am sure Lawyers are now involved, this is a classic case of negligence and NaviSite has deep pockets.
Posted by aloha, 11-13-2007, 12:01 PM
Well, we have spent the past few days, attempting to determine how badly our business was damaged by NaviSite's negilliance. Although many of the servers were back online by Friday evening/Saturday morning, the virtual blade enviroment that all Alabanza clients were moved too, continues to fail every few hours, causing an extended outage, and causing us to lose more clients. It appears there is a mass exodus from Alabanza to LiquidWeb, and we are currently in the process of moving our Alabanza data to one of these servers. I wouldnt expect much compensation from NaviSite, they are already making overtures such as "We moved you to this enviroment for your own good". I would guess that's the so called compensation that they will eventually offer, that's if there are any Alabanza clients left. You know, it's funny, Alabanza is dead, though I still still many still clinging to it. No doubt if those that have not considered migrating yet, sticking around, after a 7 day outage is crazy. NaviSite have no experience with Linux/UNIX operating systems, and their staff is not trained to manage that enviroment.
Posted by qualitinternet, 11-13-2007, 12:19 PM
Hi All Since Sunday after noon are my server up but i have found that on traceroute there are redirected to NOC Baltimore !!! Nice Migration from Navisite but in a near future Navisite will see the bad effect in the value of them stock !! Regards
Posted by aloha, 11-13-2007, 03:19 PM
Web Host NaviSite Discusses Downtime http://www.thewhir.com/features/1112...s_Downtime.cfm To anyone who is reading this, and thinks that any of NaviSite's customers are satisfied as of 11/13/07 with what has transpired over the past week, you are sadly mistaken. As of today, clients can not contact support, are having frequent network outages, due to multiple Sun VMWARE blades crashing regulary, not to mention the damage to their individual businesses and reputations after a seven (7) day outage. Much of what NaviSite has spewed to news organisations, are blatant lies, and they are still scrambling to stablise their network, even today. It remains to be seen, how many of their clients will be around this time next week.
Posted by Squeeks, 11-14-2007, 11:21 AM
Please stop; again you're passing along incorrect information, Aloha. Are you in fact a current Alabanza/Navisite client? Or are you a customer of one of their clients .... getting your information second hand?! Your misinformation here is also causing harm. - NOT all clients were moved to blades; A sizable percentage are operating on their individual servers. - Navisite DOES have experience with *nix. - Clients can and are contacting support and getting responses, and getting issues resolved. I am a direct client and I am in contact with a hundred or so others.
Posted by aloha, 11-15-2007, 11:51 AM
Squeeks, I am not sure what affiliation you have with NaviSite, however unlike you i`m not in a position to defend NaviSite. With respect to your points: 1. While not EVERY server was migrated to the Sun VMWARE virtual platform, most were, and the minority of hosts which are still dedicated, are still dedicated because NaviSite failed to be able to migrate them to the new system in a timely manor due to the rsync process failing. Believe me I`m sure NaviSite will attempt to migrate these remaining hosts in the near future to the virtual platform. 2. NaviSite do NOT have the UNIX Technical Staff to be able to manage that enviroment, why do you think it took them seven (7+) days to be able to restore the enviroment after the move? Why do you think things are still failing? name servers, host servers dropping randomly during the daytime etc 3. If you are recieving responses from NaviSite you are in the small majority. Most are getting no response, just look at every other message board, and news article on the internet about this fiasco, also look at alahosts.com at the complaints from their clients there. Believe me, nobody is getting much of any support. Yes I`m a direct client, and its entirely up to you how you want to splin this whole situation. I have a dedicated server which we pay for directly, we also have a reseller account with another alabanza host. If you are a client, i`m not sure how you could even begin to defend NaviSite after they took your business offline for 7+ straight days, honestly that is unheard of in the web hosting industry, and is grounds for a class action law suite.