More HiVelocity fun?

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Posted by keliix06, 11-16-2007, 05:23 PM
It has been a total of 3 days since the last time the entire HiVelocity network was unreachable for us. Anyone else having the same problems?
Posted by rajaman, 11-16-2007, 05:34 PM
Our sites hosted on HiV have been up and down all week. They are currently down right now. I noticed that www.hivelocity.net is down too. I tried to send in a tech support ticket and can't reach them.
Posted by ALS, 11-16-2007, 05:34 PM
Yep down here as well.....
Posted by HE/LW-Sam, 11-16-2007, 05:35 PM
Down......hopefully it will be up soon!!!
Posted by keliix06, 11-16-2007, 05:37 PM
Via phone we've been told it is another DDoS.
Posted by Kounterfeit, 11-16-2007, 05:37 PM
I'm on a dedicated server at HiVelocity.net and I can say my service has been 100% completely fine, right now and over the last few days. I do notice the website is down though, but my service is fine. Perhaps call their support? 888-869-4678
Posted by keliix06, 11-16-2007, 05:44 PM
We've got close to a dozen servers with them, half are still unreachable and half are insanely slow.
Posted by keliix06, 11-16-2007, 05:54 PM
40 minutes later and we appear to be back, hope everyone else is too. Now to try to get some form of compensation from them for 70+ minutes of network downtime this week.
Posted by Kounterfeit, 11-16-2007, 06:24 PM
Umm ... my server is completely fine ... See - 69.46.16.178
Posted by 123finder.com, 11-17-2007, 12:50 AM
Down from here as well, subnet 206.51.x.x
Posted by keliix06, 11-17-2007, 12:52 AM
Yeah, the other half of the servers we have with them is down now. I guess the silver lining is it's not the same ones as earlier.
Posted by hivelocitygm, 11-17-2007, 12:06 PM
I want to give you all an explanation of the problem yesterday. We installed a new card within our Foundry core switch 2 nights ago. Rather abruptly the new card became problematic. We have since removed the new card for further testing. This issue affected only a portion of our network for 15-20 minutes. I apologize to those of you who had servers affected. If your uptime has been anything less than 99.9% this month please email us at billing@hivelocity.net. I am happy to tell you that once we get this new card working properly the end result will be a stronger network.
Posted by Buyhttp-Mike, 11-19-2007, 03:14 PM
Thank you for the explanation however it's very disappointing that every time we call to report an outage we are told it's a DoS attack instead of the actual cause.
Posted by Dave Parish, 11-23-2007, 02:22 AM
Actually I answered all of the phone calls that came in while the techs were working on the issue with the card. It did take a few moments to find the actual issue. When I answered the phones, I told you what I knew, which was, it was either DoS or we were having a problem at the router. Out of the 40+ calls that I did take, after the issue was resolved, I called every single person back from the bottom of the list all the way to the top and explained what had happened.
Posted by hosteur, 11-23-2007, 04:03 AM
Did you Schedul the maintenance and announce it before?...
Posted by Dave Parish, 11-23-2007, 10:06 AM
there was no need to at the time, the card wasn't pulled, it was added, you just slide it in and it was supposed to be good to go. The card was actually installed some days before and didn't give us any problems to a few days later. So you can see where the initial confusion had set in and why the first few callers were told that it was a potential DoS attack. But, with the card pulled now, maintenance has been scheduled for the card and will be tested and traffic will be unaffected.