VPSEmpire Down?

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Posted by WorldOfComputing, 07-30-2008, 08:00 PM
Hey guys, Has anyone experianced problems with VPSEmpire recently?
Posted by tuffmuffins, 07-30-2008, 08:01 PM
confirmed from LA
Posted by WorldOfComputing, 07-30-2008, 08:04 PM
Any idea when it will be back up?
Posted by tuffmuffins, 07-30-2008, 08:09 PM
don't konw. Hopefully soon. Maybe just DNS error and reissue new ip.
Posted by kevworks, 07-30-2008, 11:46 PM
Seems up to me.
Posted by eclouds, 07-31-2008, 12:51 AM
Not a good start for them.
Posted by WorldOfComputing, 07-31-2008, 06:21 PM
It's DOWN again.... Every night this week its gone down for an hour exact same time... WHY VPSEMPIRE WHY???
Posted by tuffmuffins, 07-31-2008, 06:31 PM
get a new host. you pay for what you get.
Posted by WorldOfComputing, 07-31-2008, 06:44 PM
Cant find a cheap VPS host
Posted by Russ Foster, 07-31-2008, 07:17 PM
But you sell VPS yourself....
Posted by ralph008, 07-31-2008, 11:39 PM
Still DOWN now. What happened?
Posted by doughnet, 07-31-2008, 11:55 PM
I noticed it down almost ALL afternoon. Good thing what I do is not needed to be up 100% of the time.
Posted by N|Kitmitto, 08-01-2008, 12:24 AM
I will forward this post onto Gavin and Rick when I see them on tonight. Sorry guys! Hopefully they will supply a reasoning
Posted by aldian, 08-01-2008, 02:06 AM
not confirm yet why was down?
Posted by N|Kitmitto, 08-01-2008, 02:15 AM
Office hours have passed and Gavin and Rick are sleeping, although should be up very soon, I'm trying to wait to go to bed so I can contact them!
Posted by st1905, 08-01-2008, 05:23 AM
Still down here and their support website is also down.
Posted by klair_di_sardari, 08-01-2008, 05:41 AM
my site is down from last 2 days! VPSEmpire where are you!!
Posted by user24787, 08-01-2008, 05:41 AM
VPS Empire did go down last night this was due to a 9g DDOS Attack on our private network. We are working along side our cariers to ensure the offending IP's are black listed and our Service can resume as normal. Note we are taking all necisary precautions to prevent any future attacks, Including Cisco hardware upgrades, More security Staff and alas we no longer allow IRC Services within our Networks.
Posted by slowdive, 08-01-2008, 05:43 AM
Any ETA yet on when you will be back online?
Posted by user24787, 08-01-2008, 05:59 AM
Unfortionatly we cannot give an accurate ETA on this, We are working solid on the path of resolving this issue and installing our new equipment at the same time to ensure no future downtime. All customers will be compensated for any downtime and we have got our entire team tracing the logs to ensure the offending networks are being removed.
Posted by Russ Foster, 08-01-2008, 06:27 AM
Is it a single VPS being targetted or everything? Normally with a KVM its pretty easy to work out which VPS is getting the crap kicked out of it
Posted by dmfhost, 08-01-2008, 02:18 PM
good customer service would have been to either mail your paying customers advising what had happened or at least man the live support, as a result some of us are left with bad uptime, image and losing business, and without an answer to give to our hosted clients. not good
Posted by WorldOfComputing, 08-01-2008, 02:33 PM
Yes we do sell VPS's many shapes and sizes. But we don't get them as cheap as our customers do.
Posted by user24787, 08-01-2008, 02:49 PM
a2b2: Well all being well yes. We found that it was a customers, Suspended the VPS and removed the IP from the network, Within 3 Hours the Attack moved onto our Nodes IP. We then droped that and the attack is pointing at our Gateway IP. Until the issues are resolved we have removed the uplink to the servers. Either one of our customers, or our company has got somebody out to get us the attacks went from 1g and are currently at 9g on our small 10g Network. As quickly as we allow the uplink we get hit by the attack again. We have a very good idea of who it is and we are awaiting response from there facilities. dmfhost: Unfortionatly our website and helpdesk along with the database are stored on the same network. We have the raw db and are trying to extract the client email addresses to contact them.
Posted by upgrader, 08-01-2008, 03:10 PM
As I said in another thread, may I suggest that you setup an off-site status page, that customers can check in the event of downtime in the future? Until I found this thread I was completely left in the dark
Posted by user24787, 08-01-2008, 03:43 PM
we have plans todo so when we are back on, along with moving our sites.
Posted by boris_abramov, 08-01-2008, 03:52 PM
Hi guys. Pleasant to know the news at least here Rick?
Posted by Skylar MacMinn, 08-01-2008, 08:33 PM
He only resells the servers; he doesn't own any of the hardware himself
Posted by WorldOfComputing, 08-01-2008, 11:01 PM
How would you know that?
Posted by Skylar MacMinn, 08-01-2008, 11:04 PM
its evident.
Posted by pedroivomedeiros, 08-02-2008, 01:37 PM
any news? my vps is still down
Posted by Russ Foster, 08-02-2008, 01:37 PM
VAServe LTD have now acquired vpsempire.com and is sorting the mess out
Posted by pedroivomedeiros, 08-02-2008, 01:46 PM
what??????????? hehehe that i didn`t know Will you keep the vps plans? i got the unmetered transfer and 40 gb ... 256 ram with 512 burstable Last edited by pedroivomedeiros; 08-02-2008 at 01:51 PM.
Posted by Russ Foster, 08-02-2008, 01:50 PM
We have just emailed customers are are starting migrations/work
Posted by pedroivomedeiros, 08-02-2008, 06:59 PM
Hi, what will be the new Texas DC And the LA DC, will it remain Kevworks? Thanks I cant login on http://support.vaserv.com/ with my vpsempire.info login..
Posted by Russ Foster, 08-02-2008, 07:07 PM
Texas is Colo4Dallas. LA hasn;t yet been decided. You will need to create a new login for the support page.
Posted by Russ Foster, 08-03-2008, 09:40 AM
Most people are now up and running or we are waiting on them to contact us to tidy up a few loose ends. If there are still people missing information/new login details please contact us via email at support@vaserv.com
Posted by pedroivomedeiros, 08-03-2008, 03:29 PM
Still waiting.. i think i will be one of the last ones. But their update e-mails are good. They even send me my ip.. many hours ago, but my vps is still down. Thanks
Posted by doughnet, 08-03-2008, 04:00 PM
What's the datacenter for the UK location?
Posted by Russ Foster, 08-03-2008, 04:37 PM
UK is BlueSquare data. @pedroivomedeiros I believe you are sorted but if not please open an urgent ticket at http://support.vaserv.com
Posted by upgrader, 08-03-2008, 04:48 PM
Are we still supposed to wait a few days before being moved to UK datacentre?
Posted by Russ Foster, 08-03-2008, 04:50 PM
If you can wait it would be appreciated if its urgent we can squeeze it in
Posted by upgrader, 08-03-2008, 05:17 PM
Nope not urgent - no pressure
Posted by Russ Foster, 08-04-2008, 10:13 AM
VPSEmpire is now fully integrated into VAServe LTD after a rather long weekend
Posted by klair_di_sardari, 08-05-2008, 04:06 AM
NEVER HOST WITH THIS VPSEmpire. They have made my site DEAD first, after that i losted my lots of imported data, they gave me backup of like 2weeks old. Where is my lastest BACKUP ????
Posted by RWHost, 08-05-2008, 04:32 AM
But from what i see there are tooken over my VASERVE/A2B2, I hope everything will be fine now? Ask Rus for further information.
Posted by Russ Foster, 08-05-2008, 04:57 AM
We restored all available data. If the data was out of date then we did the best we could with what was available
Posted by RWHost, 08-05-2008, 05:08 AM
Fast response from Rus Im sure he tried his best?