[My account with] Axishost down + not looking good =(

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Posted by cang, 08-13-2008, 03:48 PM
I've been with axishost for almost a year now, and I've pretty much had an excellent experience. Every problem has been fixed in a timely manner, and their response time to trouble tickets has been great. And that brings us to yesterday. I have a couple different domains hosted on axishost, and sometime in the morning I got the Apache "Great Success - Apache has been successfully installed on your syste" message on my sites. This happened once before and it was resolved within the hour. This time around, I filled out the ticket, sent it off, and receive no response. A couple hours later, I updated the ticket status (was previously set to Urgent, and I changed it to Critical). Still nothing. Moving on to today, I found that nothing changed so I submitted another ticket saying my sites were down, etc. Again, no response. Finally, I tried the Live support which was supposed to be online but ended up being offline after it opened up. I submitted another form with a different email address (when my sites went down, my email followed too). I did receive the auto reply email for that one, so it looks like they got it. That was at around 11am EST, and it's now 3:30pm. About half an hour ago I went to check the status of my ticket only to find that it has _completely disappeared_ from my ticket list. Er? So that's where I'm at right now. At this point, my sites and email have been down for about a day and a half. Anyone else on Axishost having problems? Or am I just a lone wolf here?
Posted by Russ Foster, 08-13-2008, 03:51 PM
Tina runs a very tight ship and the single site we host there is running fine. Perhaps try the live support that appears to be online currently?
Posted by cang, 08-13-2008, 03:54 PM
I tried the online live support but it actually timed out!
Posted by ldcdc, 08-13-2008, 04:20 PM
It says online but both departments are listed as offline once you click on that button.
Posted by Tina J, 08-13-2008, 04:22 PM
You need to make sure that the ticket you submit is not associated with your domain that is not working. --Tina
Posted by cang, 08-13-2008, 05:20 PM
Ok, I'll try submitting another ticket.