Spry / VPSLink seem down

Portal Home > Knowledgebase > Articles Database > Spry / VPSLink seem down

Posted by linuxkidd, 08-20-2008, 01:15 PM
Anyone else having problems getting to Spry / VPS Link? And I mean completely. Even their main sites time out. Thanks, LK
Posted by markswebhosting, 08-20-2008, 01:21 PM
yes i have a problem as well
Posted by Knight Rider, 08-20-2008, 01:29 PM
Same here. I'm extremely pissed.
Posted by badllama77, 08-20-2008, 01:29 PM
I just got off the phone with them they are experiencing an outage, no eta yet.
Posted by andrewk, 08-20-2008, 01:36 PM
Dont worry be happy
Posted by jgaris, 08-20-2008, 01:36 PM
yes, i am having the same problem. both of my company websites are down.
Posted by Bartelltech, 08-20-2008, 01:40 PM
I can confirm this.. .if it lasts too much longer, i might have to go downtown and pound on their door. edit: if they go over 43 min, dont we get like 10% of the hosting costs back or something?
Posted by Knight Rider, 08-20-2008, 01:42 PM
I'm going after them for a credit. Here's what pisses me off though. 1) They have a 100% Uptime Guarantee 2) They only give you a credit if you're uptime is 99.7% or less (25%). 95% or less is 50% credit and I think 90% or less is 75% credit.
Posted by Knight Rider, 08-20-2008, 01:44 PM
Back up at the moment... EDIT: Down again...
Posted by nalaregeork, 08-20-2008, 02:03 PM
I just switched over to them and I got disconnected while doing an upload. Might have been okay if I had just used wget at the server rather then sftp to upload from my machine. Oh well always use wget and extract locally rather then doing it the hard way from a home machine *shrug* Kinda ticks me off though...
Posted by Bartelltech, 08-20-2008, 02:09 PM
up now... but irssi is messed up of course.
Posted by The Universes, 08-20-2008, 02:17 PM
Yeah, it was down for roughly 61minutes today, due to network issues. I made a post in their forums, waiting for an official word on the issue. However, they have not managed to restore the vpslink main web site. http://forums.vpslink.com/system-net...html#post18291
Posted by badllama77, 08-20-2008, 03:04 PM
Spry sent me this email. From their press release: Impressive, it would be more impressive if a single router failure didn't take out their servers. I am definitely looking into migrating to a new host.
Posted by The Universes, 08-20-2008, 03:11 PM
Thats their official explanation for what happened. http://forums.vpslink.com/system-net...rk-outage.html What was weird was that it was showing packets to VPSLink/Spry being routed through Global Crossing instead of mzima (their provider). At first, I thought they might be adding a new bandwidth provider and was having issues with that.
Posted by Bartelltech, 08-20-2008, 09:15 PM
Id like to point out to badllama that this kind of thing happens quite frequently in networks, though you would think they would have some kind of bandwidth shapeing going on.
Posted by badllama77, 08-21-2008, 12:58 AM
Yes this does, but the way it is handled is what counts. The time it takes to detect, locate, and repair the issue is key. Spry failed in this regard allowing a small problem to snowball. When I contacted them they had not even informed their support staff to what exactly the problem was. I have seen slow response times, poor monitoring, and poor contingency plans in smaller setups. To have this kind of failure for such a long period is unacceptable.