Limestonenetwork down? [MERGED]

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Posted by jackpx, 09-17-2008, 07:24 AM
My server in limestonenetwork is down and the web site limestonenetworks.com
Posted by WP Monkey, 09-17-2008, 07:35 AM
I'm just checking here to see if it was just me.. Appears not.
Posted by jackpx, 09-17-2008, 07:42 AM
continue down!!!
Posted by jackpx, 09-17-2008, 07:47 AM
Online !!!
Posted by WP Monkey, 09-17-2008, 07:49 AM
back here also...
Posted by Khell, 09-17-2008, 09:08 AM
My users are receiving horrid 3k+ latency to my LSN server. I've had numerous downtimes over the last six hours and it's not getting any better. Lodged a ticket...let's see how it goes.
Posted by pixeldawn, 09-17-2008, 09:15 AM
Hmm, I didn't notice any downtime nor is my latency any higher than usual. It appears only some of the clients were affected.
Posted by JLHC, 09-17-2008, 09:15 AM
Their main site is up from here.
Posted by Robert vd Boorn, 09-17-2008, 09:43 AM
Again I'm afraid...
Posted by 24shells, 09-17-2008, 09:44 AM
Their main website is down as well, can't access from here.
Posted by spdfox, 09-17-2008, 09:46 AM
again down!!!!!
Posted by Khell, 09-17-2008, 09:46 AM
LSN website down, server down.
Posted by Edward_K, 09-17-2008, 09:47 AM
My server at 69.162.112.x is out as well
Posted by pixeldawn, 09-17-2008, 09:48 AM
Down for me now.
Posted by ms-ie, 09-17-2008, 09:50 AM
now down !!
Posted by Hastings, 09-17-2008, 09:52 AM
LSN is having network problems. Bear with 'em... Your data is all fine.
Posted by spdfox, 09-17-2008, 09:57 AM
yes, but we need the servers working and online
Posted by Bjørn-Erik Hansen, 09-17-2008, 09:57 AM
All of my server's are down as well, so is their website. Guess it's a network issue.
Posted by pixeldawn, 09-17-2008, 09:59 AM
This totally sucks, what's the point of having multiple bandwidth carriers ? Also, Cologuys seem to be up, doesn't LSN share the DC space with Cologuys ? Last edited by pixeldawn; 09-17-2008 at 10:03 AM.
Posted by ppopcn, 09-17-2008, 10:01 AM
any one can tell me why ??
Posted by silendreamer, 09-17-2008, 10:02 AM
down for me too ... all my 32 sites are down at the moment :-s i hope it will be fixed ASAP.
Posted by darksidepuffin, 09-17-2008, 10:03 AM
Unresolvable from Atlantic Canada. I've been thus far impressed with their services, but I wish someone from there would actually update this thread officially. Has anyone tried calling them yet?
Posted by Hastings, 09-17-2008, 10:03 AM
Exactly. Something tells me I'll be writing a formal complaint and requesting full information on their "multiple" bandwidth carriers. No way in hell it should completely go down like this if there's more than one bandwidth carrier, unless it was some kind of internal issue before it's all routed out, which in a way would make more sense since their in the infomart... /me detects shady business EDIT: according to a friend of mine, LSN shares space with a company called "Cologuys", and their website is up. This is indeed odd.
Posted by spdfox, 09-17-2008, 10:03 AM
yes ..........
Posted by @Matt, 09-17-2008, 10:04 AM
This is currently being discussed in the outages forum...
Posted by ahmandonk, 09-17-2008, 10:04 AM
yes... limestonenetwork down!!!
Posted by Bjørn-Erik Hansen, 09-17-2008, 10:05 AM
Hastings, that's rude, utterly rude, do you have any valid proof ? Could be a faulty hardware, something at all. IMO, I doubt they are shady.
Posted by webtech, 09-17-2008, 10:05 AM
From Kris @ Limestone. This is upstream and they have Network Engineers in route. No ETA at this time. Looks like SiteUptime is reporting the outage at 8:46AM Central Time.
Posted by silendreamer, 09-17-2008, 10:05 AM
could u pls provide link to thread? thx
Posted by silendreamer, 09-17-2008, 10:07 AM
mine is also down
Posted by silendreamer, 09-17-2008, 10:09 AM
i had my server with LSN for couple of months now .. no way in hell they are shady .. it must be some unforseen problem .. i hope it will be fixed soon
Posted by ahmandonk, 09-17-2008, 10:09 AM
down until now
Posted by silendreamer, 09-17-2008, 10:11 AM
ok found the link webhostingtalk.com/showthread.php?p=5315957
Posted by bhaiyaji, 09-17-2008, 10:12 AM
My server was also got down 30 mins ago. At the moment world's all big datacenters are down. What is happening???
Posted by sloogy, 09-17-2008, 10:13 AM
OK, i noticed this too - over 20 minutes already (PSM reports). 4 of my sites are down including my most important project
Posted by pixeldawn, 09-17-2008, 10:13 AM
Yep, its at http://www.webhostingtalk.com/showthread.php?p=5315941
Posted by silendreamer, 09-17-2008, 10:13 AM
which other data networks are down?
Posted by Bjørn-Erik Hansen, 09-17-2008, 10:13 AM
World biggest DC's down ? Oo Where did you get that information ?
Posted by spdfox, 09-17-2008, 10:14 AM
how another datacenter has problems?
Posted by Prolime Servers, 09-17-2008, 10:14 AM
Hello my server is also down... and which all big data centers are down anyways ?
Posted by sloogy, 09-17-2008, 10:19 AM
Is there any way of posting a 404 page error when such events happen? I have a 40k uniques per day visitors site down right now which people relay on - they sure hate me now
Posted by Hastings, 09-17-2008, 10:20 AM
LSN isn't the world's biggest datacenter, their a small part of the infomart. They are in no way the whole thing. When I say that I detected shady business, I meant in no way the servers/company, I meant more how it's interesting that all the bandwidth providers are down. When I called, LSN's support guy (didn't get a name) told me that it was a single bandwidth provider outage, thus my conclusion that they probably don't have more than one, or have a very disorganized system. If that is in fact not the case, my mistake.
Posted by Bjørn-Erik Hansen, 09-17-2008, 10:20 AM
Their website seems to be back online now. Hastings, maybe you should use another wording then, Shady means illegal, bizarre, corrupt, etc.
Posted by Khell, 09-17-2008, 10:20 AM
My server is online again. How's it look for everyone else?
Posted by pixeldawn, 09-17-2008, 10:21 AM
...And we're back.
Posted by webtech, 09-17-2008, 10:21 AM
Servers are starting to return it appears. Looks like outage from 8:46 to 9:19
Posted by darksidepuffin, 09-17-2008, 10:21 AM
Looks like LSN is back up now.
Posted by spdfox, 09-17-2008, 10:21 AM
Online ......
Posted by SecureGrid, 09-17-2008, 10:21 AM
How can this be done? When there is no network connectivy to the server, to serve those pages? Sigh... people those days.
Posted by sloogy, 09-17-2008, 10:21 AM
OK my sites just went back again!!!! whoooohoooooooo!
Posted by silendreamer, 09-17-2008, 10:21 AM
the website is up now 41 minutes total downtime
Posted by Hastings, 09-17-2008, 10:22 AM
Seems to be back online According to Pingdom, 45 minutes of downtime exactly (1 minute ping interval)
Posted by bhaiyaji, 09-17-2008, 10:22 AM
My servers are also back! Great News!
Posted by Bjørn-Erik Hansen, 09-17-2008, 10:24 AM
Our Monitoring reported 58 Minutes downtime.
Posted by UNIXy, 09-17-2008, 10:24 AM
I think it's best to refrain from speculating on the root cause. I'm sure the provider will update this thread when all is figured out. Regards
Posted by sloogy, 09-17-2008, 10:25 AM
servers went back up downtime over According to Pingdom, 45 minutes of downtime exactly (1 minute ping interval) - posted by hastings
Posted by silendreamer, 09-17-2008, 10:25 AM
the servers are back up now
Posted by ahmandonk, 09-17-2008, 10:26 AM
my server back online!
Posted by Robert vd Boorn, 09-17-2008, 10:27 AM
From Mike Gnitecki: "It was a DDoS attack." Everything seems to be fine now. Last edited by writespeak; 01-15-2009 at 12:52 PM. Reason: Removed last name by request
Posted by pixeldawn, 09-17-2008, 10:28 AM
Hopefully Ryan will be here shortly to elaborate on why there was a 40min outage.
Posted by Prolime Servers, 09-17-2008, 10:30 AM
Great! servers are back now im really willing to know from lsn staff that why this happen :-)
Posted by sloogy, 09-17-2008, 10:31 AM
why whould someone ddos limestone, and also to make all the servers go down don't they need to ddos the whole network?
Posted by Bjørn-Erik Hansen, 09-17-2008, 10:33 AM
There are some guys who are jealous at others, it can be anything that was the reason for such a large attack.
Posted by digitalpure, 09-17-2008, 10:49 AM
Talked to Chris as LSN and he said all sites went offline at 8:40am (CST) and all my sites came back online at 9:22am (CST) I am just happy that I could still call them, and they were very open about the outage and did not give me some bull answer. They owned up to the problem. Kudos to LSN for that.
Posted by spdfox, 09-17-2008, 11:03 AM
we expect details from that happened
Posted by Bjørn-Erik Hansen, 09-17-2008, 11:12 AM
Details were given, it was a DDoS Attack. What more do you want to know ? The offended IP? The attacker(s) IP(s) ?
Posted by spdfox, 09-17-2008, 11:16 AM
I believe that it is necessary the official version of them
Posted by mjwest10, 09-17-2008, 11:17 AM
Thats pretty responsive turn around time. My hats off.
Posted by Bjørn-Erik Hansen, 09-17-2008, 11:20 AM
Then call them, Live Chat, support Tickets. Ryan won't be around for another hour.
Posted by N|Kitmitto, 09-17-2008, 11:41 AM
My first live chat client this morning was their VPS is down. I immediately called LSN with my client on live chat and they told me this is the first time they have experienced a network outage and are trying to figure it out. They have technicians on the floor and have alerted the directors of LSN. But I think it's back up because I can access my server. -Nick
Posted by phrozen755, 09-17-2008, 12:44 PM
*slams hand against head* Forget this, I just canceled my LSN account, I can't take this crap anymore!
Posted by spdfox, 09-17-2008, 12:45 PM
again !!!!!!!
Posted by Bjørn-Erik Hansen, 09-17-2008, 12:47 PM
I guess it's another DDoS. I so hope LSN add some more effective protection now...
Posted by ayksolutions, 09-17-2008, 12:53 PM
Yep, can't access their site either. Or rather, it comes up very slowly. Looks like a DDOS.
Posted by pedroivomedeiros, 09-17-2008, 12:54 PM
Hugo packet loss
Posted by WP Monkey, 09-17-2008, 12:56 PM
Not again.. Dang it.
Posted by mifbody, 09-17-2008, 01:00 PM
Down again. Slooooooooooooooowly bringing my site up finally. Just checked in here to see if I was the only one experiencing it but then I saw this at the top. I can get to LSN's website fine, but when I do rw.lsn.com is when I get no response.
Posted by pixeldawn, 09-17-2008, 01:02 PM
This is totally unacceptable
Posted by Khell, 09-17-2008, 01:02 PM
I'm experiencing huge packet loss and latency as well. The webserver is still accessible, but everything else times out. It's too bad "everything else" is the primary focus of my server.
Posted by Bjørn-Erik Hansen, 09-17-2008, 01:05 PM
Once the RW is back, it's time to claim the SLA.
Posted by spdfox, 09-17-2008, 01:06 PM
yes ... online, but packet loss
Posted by Bortman, 09-17-2008, 01:11 PM
Terrible timing for me. They had been doing well for a while now, too!
Posted by pedroivomedeiros, 09-17-2008, 01:13 PM
I didn`t know the SLA was to be submited after 7 days of the episode. My server, which was due on day 25 12:00 PM was disconnect on the morning of day 25... I was going to pay the bill during day 25, and my server got disconnected much earlier than due time. i got up with messages saying that the server was offline, so i entered the Support Live Chat and they recognized the error and reconected my server. No compensation was even offered But they said it won`t happen again and i am happy with it. I forgot to ask information about SLA on this event... so i asked today and they said that i should have submeted it on 7 days after. So, not SLA for that for me hehehe But i hope they fixed and it won`t happen to anyone...
Posted by BudWay, 09-17-2008, 01:13 PM
The main protection against dos is large pipe (spare capacity).
Posted by Bjørn-Erik Hansen, 09-17-2008, 01:14 PM
I am nearly there! RW is nearly done loading!
Posted by mifbody, 09-17-2008, 01:14 PM
Mine is coming up now, a little slow but getting progressively better.
Posted by Protollix, 09-17-2008, 01:15 PM
After a very nice first two months, I am now regretting moving to LSN from TP. TP was killing me on costs, and LSN was cheaper - but I have had nothing but problems with LSN this month. This just takes the cake. They are pretty much putting me out of business.
Posted by silendreamer, 09-17-2008, 01:15 PM
down again ?
Posted by silendreamer, 09-17-2008, 01:16 PM
isnt this the first time it happened this month? i never experienced downtime on my site with LSN atleast ..
Posted by Bjørn-Erik Hansen, 09-17-2008, 01:20 PM
If you read their SLA Page, you would have known. Yea, It would be great to get some larger pipes, indeed. Indeed, this is the first time this month, have had no problems for about two months now.
Posted by pixeldawn, 09-17-2008, 01:20 PM
This is the first time since June that I'm having an issue with LSN. I hope they can get things resolved soon.
Posted by mifbody, 09-17-2008, 01:20 PM
Bleh, looks like it for me! Darn, it was back to normal for like 5 minutes and now it's completely dead again. I hope this time they're upgrading and/or taking the connections down due to a fix against any future ddos attacks.
Posted by RalphC, 09-17-2008, 01:21 PM
Sell WHM is down....not my vps node though...I submitted a tracert and no response yet.
Posted by Bjørn-Erik Hansen, 09-17-2008, 01:22 PM
Their website and Portal is loading just fine now. Server's are still unreachable. EDIT :: I was to hasty on that one >.< Both are unreachable again. At least I managed to post a ticket.
Posted by pedroivomedeiros, 09-17-2008, 01:25 PM
Still Hugo packet loss Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Resposta de 216.245.209.2: bytes=32 tempo=269ms TTL=111 Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido. Resposta de 216.245.209.2: bytes=32 tempo=232ms TTL=111 Resposta de 216.245.209.2: bytes=32 tempo=252ms TTL=111 Esgotado o tempo limite do pedido. Resposta de 216.245.209.2: bytes=32 tempo=257ms TTL=111 Esgotado o tempo limite do pedido. Esgotado o tempo limite do pedido.
Posted by Protollix, 09-17-2008, 01:26 PM
First time for the DDoS since I have been with them. I have been fighting them for over a week now to get routing on my new, non-blacklisted IP block corrected - which they claim they have heard NOTHING from their "upstream provider". Well, now I have one block that is blacklisted by SORBS, Barracuda Networks and a few others (the whole flippin' C class is listed) and the new block isn't listed, but over half my customers can't access the IPs, and sending mail via those IPs results in timeouts since the routing is foobarred. So yeah, I have customers threatening to leave in droves after 5 years of rock solid service because LSN can't get their proverbial poop together.
Posted by Bortman, 09-17-2008, 01:31 PM
Yep, they are working very quickly on losing my business. I've never had this many outages in a 6 month period with any hosting provider. I've had a couple servers inexplicably go down as well, and when I contact support the response is always that "a network cable was unplugged." Is somebody just going around unplugging network cables willy nilly? Get your stuff together.
Posted by ceridius, 09-17-2008, 01:34 PM
I am loading their site fine from here. Last edited by anon-e-mouse; 09-17-2008 at 04:40 PM.
Posted by pedroivomedeiros, 09-17-2008, 01:39 PM
Now it`s packet loss and Huge latency (500+ ms)
Posted by Bjørn-Erik Hansen, 09-17-2008, 01:45 PM
I wouldn't call LSN Shoddy (Could be that I misunderstood you there), but from the past experience I've had with them, they've always managed to get me happy. Do it as I do, get a couple of more servers (Yes I know, will be shooting the costs skyhigh) And then add some redundancy dns system. That way you will still be online.
Posted by Bortman, 09-17-2008, 01:51 PM
I don't think they are necessarily shoddy, but they should at least have more than one incoming pipe if they keep getting hit with DDOS's. It's obvious they need to address the problem because it keeps coming up. I have no doubt that they'll get it fixed today, but will it come up again tomorrow? I have a bunch of servers through them, not just for web hosting. I've also got a rack of servers elsewhere that need to communicate with the LSN servers to get work done. When they have network problems, it puts the whole day behind schedule and just causes general headache. Anyway, I'm just griping because I have nothing better to do while waiting for the fix
Posted by pedroivomedeiros, 09-17-2008, 01:56 PM
All up for me... how much time of outage? The first they said it was 34 minutes and this second?
Posted by silendreamer, 09-17-2008, 01:56 PM
all is back up and running fine at the moment
Posted by hostpc.com, 09-17-2008, 02:08 PM
They're telling me That isn't a complete answer - but it's something to pass to my customers.
Posted by jackpx, 09-17-2008, 02:12 PM
but they had said that it was a ddos.
Posted by Bjørn-Erik Hansen, 09-17-2008, 02:21 PM
It was a DDoS first. They are 8 hours behind me, so for me, it's still morning when the DDoS happened.
Posted by Henrik, 09-17-2008, 02:34 PM
On a related note; Does Limestone Networks have an offsite status page? I didn't find anything of that nature while looking at http://www.limestonenetworks.com
Posted by spdfox, 09-17-2008, 04:15 PM
again ..... packet lose
Posted by spdfox, 09-17-2008, 04:18 PM
the server offline... again Last edited by spdfox; 09-17-2008 at 04:23 PM.
Posted by pedroivomedeiros, 09-17-2008, 04:22 PM
Again... servers not down, but unusable because of the packet loss
Posted by Bjørn-Erik Hansen, 09-17-2008, 04:31 PM
Non of the servers was ever down. It's the network, it's quite the different thing.
Posted by pedroivomedeiros, 09-17-2008, 04:35 PM
Are you getting almost 75% packet loss?
Posted by spdfox, 09-17-2008, 04:37 PM
yes .......
Posted by Bjørn-Erik Hansen, 09-17-2008, 04:37 PM
To be honest, I am not sure if I do. I am lucky and was able to get in on the live chat With Ryan A.
Posted by lizardopc, 09-17-2008, 04:39 PM
101 packets transmitted, 77 received, 23% packet loss
Posted by pedroivomedeiros, 09-17-2008, 04:42 PM
Stable again
Posted by pedroivomedeiros, 09-17-2008, 04:44 PM
What Ryan says? is it DDoS or a problem with internap? OR BOTH?
Posted by Bjørn-Erik Hansen, 09-17-2008, 04:50 PM
That's what Ryan Said, he dont want to say more until he is sure about it.
Posted by sloogy, 09-17-2008, 05:13 PM
what are any of you going to do about these events today? request compensation? howmuch? (my speculated loss is at about 200 dollars) leave? to which company ? something elsE?
Posted by VikesRule, 09-17-2008, 05:24 PM
When is this thing gonna come fully online again?
Posted by pedroivomedeiros, 09-17-2008, 05:38 PM
How much time was the downtime? will you guys claim SLA? All afternoon was lost! server was up and down all the time, unusable! And they said that the network WAS NOT DOWN. "the Internap issues were carrier specific, and our Level 3 and Global Crossing backbones were still functioning." But so... why no one could access and use the server? If I can`t access means Down to me.. :/ Last edited by pedroivomedeiros; 09-17-2008 at 05:43 PM.
Posted by BudWay, 09-17-2008, 05:41 PM
Your using then for what gameservers?
Posted by VikesRule, 09-17-2008, 05:45 PM
Hopefully we get some kind of official explanation for this...
Posted by pedroivomedeiros, 09-17-2008, 05:50 PM
No explanation, and i think.... no compensation also sorry guys.. i am pissed I was even called a lier for saying the obvious: My server was off and unusable all afternoon
Posted by ayksolutions, 09-17-2008, 06:29 PM
Hopefully this will be fixed soon. Stuff is still not loading on our end.
Posted by pedroivomedeiros, 09-17-2008, 06:30 PM
Down again here!
Posted by hostpc.com, 09-17-2008, 06:33 PM
Down again here - this is getting annoying. This was from about an hour ago.
Posted by mifbody, 09-17-2008, 06:37 PM
This is just unacceptable. Up and down, up and down, up and down...
Posted by pedroivomedeiros, 09-17-2008, 06:42 PM
I am getting 100% packet loss DAMMIT!
Posted by hostpc.com, 09-17-2008, 06:45 PM
Better, I just called - spoke with "Ron" and was told they weren't aware of any further issues. They know now - and they know I'm not a happy camper at this point. Anyone know any other datacenters in Tx that are comparable?
Posted by SDS-Michael, 09-17-2008, 06:46 PM
Blame Hurricane Ike.
Posted by RalphC, 09-17-2008, 06:46 PM
I'll be honest...I really hate my life sometimes...I wonder why I even bother...I know its just a server...but I really do care about this business deeply.
Posted by mifbody, 09-17-2008, 06:47 PM
What does Hurricane Ike have anything to do with it?
Posted by hostpc.com, 09-17-2008, 06:47 PM
Ike had nothing to do with it.
Posted by SC-Daniel, 09-17-2008, 06:51 PM
This is kind of annoying... The weird thing is this: earlier, I had one server at LSN that NEVER went down. Right now, I have some clients servers that are down and some are online.
Posted by pedroivomedeiros, 09-17-2008, 07:06 PM
Stable now... More 30 minutes downtime. DAMMIT Hope this was the last one! Last edited by pedroivomedeiros; 09-17-2008 at 07:15 PM.
Posted by VikesRule, 09-17-2008, 07:16 PM
It's still down for me...
Posted by SDS-Michael, 09-17-2008, 07:21 PM
Up for me.
Posted by Fizzadar, 09-17-2008, 07:28 PM
Down here (not that we have servers, just main site down). Looks like a large scale DDoS However, even a large DDoS shouldn't take an entire network with multiple entry points and carriers out so easily.
Posted by VikesRule, 09-17-2008, 07:34 PM
Any way we can carry out a counter-attack? I'll give my pal G. Bush a call, he's got connections...
Posted by pedroivomedeiros, 09-17-2008, 07:37 PM
I will go sleep.... all servers **** ! Too much stress and hair loss for one day hehe I wil not spend my night seen the black screen with pings. By the way, does anyone knows a good free ping monitoring website ? I need one! Thanks
Posted by VikesRule, 09-17-2008, 07:41 PM
Well my site is finally up but it's s u p e r s l o w
Posted by pedroivomedeiros, 09-17-2008, 09:15 PM
anyone knows a good free ping monitoring website ? I need one!
Posted by jackpx, 09-17-2008, 09:49 PM
host-tracker.com
Posted by Ryan - Limestone, 09-17-2008, 09:55 PM
Hello Everyone, As you all know, we have experienced some issues throughout the day. The details are being sorted out, and we will release an official statement soon about what happened, as well as our response. I apologize for the delay in response, however WebHostingTalk is not an official medium for contacting us, so please feel free to contact us directly if you have questions and we will do our absolute best to get you the answers you seek. As of a few hours ago, our network has regained full stability and everything should be back to normal across the board. We have technicians standing by to address any additional issues that anyone may be experiencing, so please do not hesitate to open up a ticket so we can get issues taken care of ASAP. Again, we do sincerely apologize for any inconveniences this may have caused, and we appreciate your understanding during this unfortunate situation! Kindest Regards, ~Ryan
Posted by VikesRule, 09-17-2008, 09:57 PM
Will I be reimbursed for the 10+ hours I lost?
Posted by j2m2, 09-17-2008, 11:16 PM
you guys are actually lucky. from when i got my server i've been loosing packets like a mad man. I believe this is the 74.xxx.xxx.xxx range as my other servers on the 69.xxx.xxx.xxx have had no issues
Posted by WPSensei, 09-18-2008, 12:11 AM
As noted above, WHT isn't really the best support medium, so it would be best to contact them directly in regards to reimbursement.
Posted by RDOSTI, 09-19-2008, 07:42 AM
People crying about refunds should go cry with a ticket or email. Its too bad you're suffering (so Is LSN I'm sure)...but I think you need to start worrying about knowing where to post your questions...the only answers you'll get here are from other members who was smart enough to ask the question on live chat, ticket or email. Get over there and ask..if you didn't like something they said come here and moan and groan...its almost as if you're posting here believing that WHT is going to pay you back. On a side note, the network issue was an hour(total appx 2 hours or less) ? or so in duration . I have seen worse than that...but yes, I do agree..something we would not like to see. I think I'll do that via ticket rather than here :-)