Is SoftLayer Down?

Portal Home > Knowledgebase > Articles Database > Is SoftLayer Down?

Posted by @Matt, 10-10-2008, 04:58 PM
Hi Everyone, I was curious if anyone is experiencing issues with Softlayer at the moment (Dallas). I just tried pinging the site from my computer and iptools with negative results. PING softlayer.com (66.228.118.53) 56(84) bytes of data. --- softlayer.com ping statistics --- 5 packets transmitted, 0 received, 100% packet loss, time 3998ms http://iptools.com/dnstools.php?tool...=softlayer.com
Posted by @Matt, 10-10-2008, 05:00 PM
It appears that something network related must be going on. PING softlayer.com (66.228.118.53) 56(84) bytes of data. 64 bytes from www.softlayer.com (66.228.118.53): icmp_seq=3 ttl=119 time=7.87 ms 64 bytes from www.softlayer.com (66.228.118.53): icmp_seq=4 ttl=119 time=11.9 ms --- softlayer.com ping statistics --- 5 packets transmitted, 2 received, 60% packet loss, time 4002ms rtt min/avg/max/mdev = 7.877/9.916/11.956/2.041 ms
Posted by HostingOne-Jeff, 10-10-2008, 05:30 PM
I've been experience weird issues for a week, and just noticed that my site went down about 30 mins ago. A few minutes ago SoftLayer's site also went down for me.
Posted by HostingOne-Jeff, 10-10-2008, 05:34 PM
Started working again now.
Posted by @Matt, 10-10-2008, 05:39 PM
"Date: October 10th, 2008 Duration: 3:40 PM CDT – ongoing Services Affected: Dallas Public Network At approximately 3:40 PM CDT, SoftLayer Engineers were alerted to multiple routing anomalies within our Dallas core network. Softlayer Engineers are working the issue and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may have caused you, and thank you for your patience in this matter. Sincerely, SoftLayer Network Team"
Posted by mellow-h, 10-10-2008, 06:03 PM
I can confirm there wasn't any downtime on the Seattle or Washington today. Haven't really experienced anything with dallas too as well no monitor report yet for pinging, http or dns checkup. But most of the times i used Seattle and Washington DC so can confirm there wasn't any issue with it yet.
Posted by nonparity, 10-11-2008, 05:33 AM
dallas was up for me but I noticed bandwidth drops... softlayer did say it was routing related and that would explain it