Hostidea.net Down

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Posted by Sc00by22, 01-02-2009, 08:30 AM
My website and their website has been down for over 12 hours now, I contacted support on MSN over 5 times with no reply. The past 2 months my website has had quite a lot of down time so I don't know what is going on with the company, I have been with them for about for nearly a year I think. Any updates from them would be nice.
Posted by htbsales, 01-02-2009, 12:48 PM
Hello Sir, We purchased hostidea.net about 2-3 weeks ago from Jack and it has been a painful process for us. We have had two outages since that time; one because payment came from a PayPal account that wasnÃ¢ÂÂt on file and the yesterday according to the datacenter support team at zenex5ive the openvz installation is corrupted. We have a ticket open with openvz support to help diagnose the problem as this is really a shocking problem to have at this point. We were planning to move all of the accounts to a new server purely to address stability problems that we have noticed and were brought to our attention by the previous owner. The hostidea.net site was hosted on a VPS on the same server so we were unable to proactively send out communications to the customers. This is just devastating to us as we had many plans for hostidea.net. We will provide updates as they become available to us. The current diagnosis according to the support team is that the VPS'es are in a destroyed state on the server and we will need to restore from backups. We are also looking to identify where the backups were stored. This server was running for months so we kept the current configuration as is and would make any optimizations once we moved over the accounts. I sincerely apologize for any problems that this has caused.
Posted by sylvesterweb, 01-02-2009, 01:42 PM
I have website there too. When will be online again?
Posted by htbsales, 01-02-2009, 01:56 PM
We are using avenues to get everything up and running again. However, I don't have an ETA for you at this time. Again, I am sorry for any problems that this has caused.
Posted by Sc00by22, 01-02-2009, 03:04 PM
How old are these backups?
Posted by htbsales, 01-02-2009, 03:12 PM
We should be able to restore to the last 24hrs but there are some problems where the gui is not presenting us with the proper options to do the restore at this point in time. Again, we are working with the support team to determine how we can restore service as soon as possible.
Posted by Sc00by22, 01-02-2009, 09:17 PM
Is there anyway I could get my backups now? I have setup my website on my dedicated server for temporary use, I'm losing out on a lot of donations from my community because of this downtime.
Posted by htbsales, 01-04-2009, 12:03 AM
At this point we have been informed by the HyperVM support team that we will have no choice but to recover the system from the available snapshots or backups. In working with zenex5ive we have been told that the backups on disk are also unavailable and that the server was purposely hacked. We do have the IP address and have filed an abuse report with the ISP. We plan to also follow-up with legal proceedings if possible. At this time, it is still unclear to us at the moment if this damage was done purposely since we have only had ownership of hostidea.net for less than 4 weeks and the previous owner was unavailable during the time of attack. However, we will continue to exhaust all avenues in order to send out a communication to all hostidea subscribers advising of the problem and current course of action. We are prepared to offer VPS plans for all of the customers with an obvious free month of service to assist in the heartache. We simply need proof of payment in PayPal which can be sent to our sales [at] enotch.com address. In parallel we have identified a data recovery company near to the FDC datacenter (ReWave - http://www.rewave.com) and will be working with them to attempt to recover any possible data. Again, our deepest apologizes go out to the subscribers and we hope to be able to work with all of those affected to establish service at our datacenter setup here in New York.
Posted by sweetheater, 01-04-2009, 02:01 AM
I am also hosting at hostidea.net atleas Jack used to provide us with msn support,but the new people are not doing it...So when will the account be back online...we all are losing traffic and money!!Infact I have 3 Vps and one shared hosting with them and now all are down!!
Posted by morrissey, 01-04-2009, 05:24 AM
Can you please tell me. 1. Will you have a backup of my site? 2. When will the servers be back up? Thanks...
Posted by sylvesterweb, 01-04-2009, 10:34 AM
Do you offer shared hosting? I had shared plan . If not, I will find other hosting and hope to be better. What about backups? My username: ezyspotc
Posted by htbsales, 01-04-2009, 12:43 PM
I am also hosting at hostidea.net atleas Jack used to provide us with msn support,but the new people are not doing it...So when will the account be back online...we all are losing traffic and money!!Infact I have 3 Vps and one shared hosting with them and now all are down!! Hello, one of the agreements of the sale was that Jack would continue to do sales for this brand. As you can see we were still working out the transfer of the MSN account which was used to do live support. In the interim, we provided support for all customers through the customer management system powered by WHMCS. As stated in the previous post, please send an email to us at sales [at] enotch.com so that we can create a new account for you on the infrastructure that we manage. This is a frustrating time for everyone involved so please bear with us as we try to regain stability in the aftermath of this disaster.
Posted by htbsales, 01-04-2009, 12:50 PM
Can you please tell me. 1. Will you have a backup of my site? 2. When will the servers be back up? Thanks... Hello, I invite you to reference our post(s) above in this thread. All of your queries are answered therein. At this point, we don't have backups available due to the server compromise and are working with a data recovery company to retrieve any available files. In the interim, we will be setting up all shared hosting and vps accounts on our infrastructure. To proceed, please send an email with your package information and proof of payment in PayPal to sales [at] enotch.com. The proof of payment is needed because we have not received payments from over 80% of the customers due to the recent purchase of hostidea.net.
Posted by htbsales, 01-04-2009, 12:52 PM
Do you offer shared hosting? I had shared plan . If not, I will find other hosting and hope to be better. What about backups? My username: ezyspotc Hello, we do offer shared hosting and we will be setting up all shared hosting and vps accounts on our infrastructure. To proceed, please send an email with your package information and proof of payment in PayPal to sales [at] enotch.com. The proof of payment is needed because we have not received payments from over 80% of the customers due to the recent purchase of hostidea.net
Posted by sweetheater, 01-04-2009, 09:39 PM
So you want me to send the screen shot of Paypal payments?of the month??
Posted by sylvesterweb, 01-05-2009, 04:49 AM
5 days of downtime, it is not goood
Posted by sweetheater, 01-05-2009, 07:53 AM
Hopefully they do something...I lost all the backups!!
Posted by morrissey, 01-05-2009, 11:43 AM
This is getting beyond rediculous now, when will the server(s) be back up?
Posted by sylvesterweb, 01-05-2009, 12:01 PM
I moved to new hosting. Anyway it's not nice for clients to have downtime, just because someone bought a hosting company. Something goes wrong with that. I emailed enotch and still now reply.
Posted by Sc00by22, 01-05-2009, 06:44 PM
Hello, I invite you to reference our post(s) above in this thread. All of your queries are answered therein. At this point, we don't have backups available due to the server compromise and are working with a data recovery company to retrieve any available files. In the interim, we will be setting up all shared hosting and vps accounts on our infrastructure. To proceed, please send an email with your package information and proof of payment in PayPal to sales [at] enotch.com. The proof of payment is needed because we have not received payments from over 80% of the customers due to the recent purchase of hostidea.net. Any avaliable files, you mean probably half my stuff is gone? I have my GCSE blog stored on there and my community forums.
Posted by htbsales, 01-05-2009, 11:54 PM
So you want me to send the screen shot of Paypal payments?of the month?? I apologize for the late reply. We have been working to get everyone back up and running. Yes, Please provide proof of payment and provide it to our sales [at] enotch.com address.
Posted by htbsales, 01-05-2009, 11:57 PM
Hopefully they do something...I lost all the backups!! We hope to have an update from the data recovery company tomorrow. The compromise happened on new years day so we lost some time in this process just due to the logistics.
Posted by htbsales, 01-06-2009, 12:01 AM
This is getting beyond rediculous now, when will the server(s) be back up? Sir, this problem is not specific to the server. The server that hosted your site was compromised and the vps guests were intentionally deleted. As per our previous posts, we are working with a data recovery company to restore any available data and at the same time we are setting up new accounts for all those who have contacted us via our sales conduit sales [at] enotch.com.
Posted by htbsales, 01-06-2009, 12:05 AM
I moved to new hosting. Anyway it's not nice for clients to have downtime, just because someone bought a hosting company. Something goes wrong with that. I emailed enotch and still now reply. Hello, as per our previous posts; your services are unavailable because of a server compromise and not because we purchased the hostidea.net brand. We purchased 2 other companies in 2008 and moved all accounts 100+ without downtime. As such this outage is not and will not be affecting any of our other shared hosting accounts, dedicated server or colocation customers. We are sorry that this has happened as it is a loss for everyone involved. Tomorrow we will have an update good or bad from the data recovery company and we will determine at that time how to move forward. In the interim, we ask that you bear with us during this time.
Posted by FoolestGenious, 01-06-2009, 07:41 AM
Hello, I had hosted my site along with my customers with hostidea.net. Its been more than bad for the current condition. I have a internet services company named as xsroute.com. We had like 8 - 10 potential customers on the hosting with hostidea.net. Few of them were running forums and bookmarking websites. Now they are barking at us. Our reputition is getting bad day by day as the downtime is still going on. I have contact hostidea [at] hotmail.com but got no reply. We have paid through moneybookers. I have the tracsection ID. enotchnet should I email to sales [at] enotch.com the transection ID of moneybookers? Kindly let us know when you will have the data available of our reseller account with hostidea.net. Thank you hope to hear positive from you
Posted by zytex, 01-07-2009, 09:46 PM
This is insane, I have a few sites hosted here and a few days of down time is acceptable but weeks is just screwed up. I'm not only worried about not receiving visitors / money I'm also worried about my search engine ranking and getting de-indexed completely. I would have switched my domains to a new DNS by now but I'm still hoping to get my backups...hopefully you keept them off the same server as the originals or whats the point?
Posted by htbsales, 01-08-2009, 01:22 PM
Hello, We checked with the data recovery company and was told that they have still not received the hard disk and repeated confirmations from Zenex5ive who is a reseller of FDC in some sort. The recovery company did some initial analysis to determine if the data was "recoverable" and we deemed that it was possible so we proceeded as previously posted. Zenex5ive provided me with a quote for 234 dollars to cover insurance for the drive and shipping costs and then asked me to approve them to ship the drive after we paid the invoice and provided them with the shipping information. We are at a loss as to what to do here and while this is a difficult situation; this is the update that we have available now.
Posted by htbsales, 01-08-2009, 01:24 PM
I need assistance. Please provide me with a quote for the initial amount + the over night fees (whatever they are) so that I can close this issue. -- Not much can be done now. Payment has been refunded. You were simply asked to confirm the new quote and you decided to ignore it and blame us. If you want overnight shipment, you should have told us so at the very start. We are not mind readers. Then you accuse us and throw insults. Sorry but we are in no mood to help you. Regards, Siva Zenex 5ive sloslovenc Posted On: 08 Jan 2009 04:03 PM ________________________________________ I need someone to assist me who understands my current problem. I am also going to be saving a copy of this conversation for reference. I am loosing thousands of dollars a day, my reputation and for every day that passes my lawyer will be noting for the legal claim that we will be placing against your company. I don't want to have to do this, I honestly don't want to have this problem with your company now. I simply need need immediate results. I just want the drive shipped as I have paid, approved and are waiting for next steps. Your company also said that you "couldn't let me know the exact price for overnight shipping as it would be adjusted when you process shipment". Please assist me. Siva Posted On: 08 Jan 2009 03:51 PM ________________________________________ Not much can be done now. Payment has been refunded. You were simply asked to confirm the new quote and you decided to ignore it and blame us. If you want overnight shipment, you should have told us so at the very start. We are not mind readers. Then you accuse us and throw insults. Sorry but we are in no mood to help you. Regards, Siva Zenex 5ive sloslovenc Posted On: 08 Jan 2009 03:46 PM ________________________________________ This is a request for your company to assist in a data recovery issue. How could you not expect there to be tension? I was serious about this issue from day one, you provide me with a invoice and I paid it. You suggested that you could ship the disk and I provided a shipping address. The communication breakdown was in regards to the shipping timeline and method. I wanted overnight shipping and presumed that your fees included that but you accused me of not knowing what I want when I had already paid and provided your company with all of the information. I need the drive shipped to the location that I specified with overnight shipping and I approve for you to ship it. This is frustrating and I am frustrated because I don't know what other information to provide you. -- You know what your payment will be refunded. Learn to communicate better. You asked for a quote for overnight shipment then complaint about price. You were asked to confirm the quote is fine but you didn't bother reading it properly. Now you giving me attitude? Sorry we are in no mood to help you. Have a nice day. Regards, Siva Zenex 5ive Siva Posted On: 08 Jan 2009 03:28 PM ________________________________________ You know what your payment will be refunded. Learn to communicate better. You asked for a quote for overnight shipment then complaint about price. You were asked to confirm the quote is fine but you didn't bother reading it properly. Now you giving me attitude? Sorry we are in no mood to help you. Have a nice day. Regards, Siva Zenex 5ive sloslovenc Posted On: 08 Jan 2009 03:23 PM ________________________________________ Siva, I am sorry but you are really incompetent. Look at the ticket history below: -- I also need to know when the drive will arrive at the desired location so that I can coordinate efforts correctly. sloslovenc Posted On: 07 Jan 2009 07:39 PM -------------------------------------------------------------------------------- Invoice Paid. The shipping information is below: ReWave Hard Drive Recovery Attn: Data Recovery Lab 555 Pitts School Road NW, Suite B Pitts School Business Park Concord, NC 28027 Can you please let me know the make and model of the hard disk? Jorden Posted On: 07 Jan 2009 05:26 PM -------------------------------------------------------------------------------- You will need to complete the form. It has nothing to do with us. We will simply ship the drive with the details you provide. We do not get involved with the company you are dealing with. Once the invoice is paid and we receive the shipping details, we will ship the drive. Regards, Jorden Zenex 5ive -- I APPROVE, SHIIP THE DAMN DRIVE. Is that better for you? I approved days ago look at the ticket history. Please have your manager contact me at this email - ervin.gayle@enotch.com. I approved and I paid the invoice in addition to giving you the shipping information. You are really stupid now. Siva Posted On: 08 Jan 2009 02:50 PM ________________________________________ You still haven't told us whether to ship the drive. Why don't you read my message properly and get back to me. Regards, Siva Zenex 5ive sloslovenc Posted On: 08 Jan 2009 02:46 PM ________________________________________ Thanks for your reply. Do you have any idea on the timeline? I need to provide the data recovery company and my clients with an update. Siva Posted On: 08 Jan 2009 11:17 AM ________________________________________ We have already provided the quote. Overnight shipment will cost around $50-70. Accurate price will be given when we process the shipment. Regards, Siva Zenex 5ive sloslovenc Posted On: 08 Jan 2009 09:28 AM ________________________________________ Quote me the price for the overnight shipping and letÃ¢ÂÂs get this over with already. Who in their right mind would ship a drive with data missing with standard shipping to a data recovery company? This doesn't even make sense and for an IT person such as yourself to write that, you should really be embarrassed. The entire idea of shipping the disk was your company idea (a great idea) but you failed on execution. Please quote me the price so that I can get the data that I need restored and then I can be done with your business. Siva Posted On: 07 Jan 2009 11:41 PM ________________________________________ If you provided all the details at the start we don't have to go through this. Now you said overnight shipment. Keep in mind we are not here to provide shipment for you. When we process our own shipment, yours will be included too unless you want to pay one of our staff to do your work, you will need to wait until tomorrow. The price we gave you is for standard ground shipment. Now you need to decide what you want to do and let us know. Then tomorrow drive will be shipped according to your requirement. Regards, Siva Zenex 5ive sloslovenc Posted On: 07 Jan 2009 11:35 PM ________________________________________ Why is there so much back and forth here? You offered to ship the drive to a location that I specify. I then said that I need it done asap and was quoted a price and now you are asking for more money? So how do you know 35.00 will cover shipping to the destination which I have already approved? There should be no more approving needed. I am loosing previous time. Siva Posted On: 07 Jan 2009 09:51 PM ________________________________________ It will be shipped tomorrow if you approve it. Regards, Siva Zenex 5ive Siva Posted On: 07 Jan 2009 09:47 PM ________________________________________ Overnight shipment will cost around $70. Accurate price will be given when we process the shipment. Regards, Siva Zenex 5ive sloslovenc Posted On: 07 Jan 2009 08:02 PM ________________________________________I need overnight shipping. Siva Posted On: 07 Jan 2009 07:57 PM ________________________________________ Hitachi Deskstar P7K500 Capacity: 500GB Connection: SATA-300 Size: 3.5" Buffer: 16MB Spindle: 7200 rpm Manufacturer product code: HDP725050GLA360 You will be provided tracking details. Regards, Siva Zenex 5ive sloslovenc Posted On: 07 Jan 2009 07:49 PM ________________________________________ I also need to know when the drive will arrive at the desired location so that I can coordinate efforts correctly. sloslovenc Posted On: 07 Jan 2009 07:39 PM ________________________________________ Invoice Paid. The shipping information is below: ReWave Hard Drive Recovery Attn: Data Recovery Lab 555 Pitts School Road NW, Suite B Pitts School Business Park Concord, NC 28027 Can you please let me know the make and model of the hard disk? Jorden Posted On: 07 Jan 2009 05:26 PM ________________________________________ You will need to complete the form. It has nothing to do with us. We will simply ship the drive with the details you provide. We do not get involved with the company you are dealing with. Once the invoice is paid and we receive the shipping details, we will ship the drive. Regards, Jorden Zenex 5ive sloslovenc Posted On: 07 Jan 2009 05:22 PM ________________________________________ I only received this information: Our shipping address is: ReWave Hard Drive Recovery Attn: Data Recovery Lab 555 Pitts School Road NW, Suite B Pitts School Business Park Concord, NC 28027 Please print and complete the following form to include with your box for shipping: http://www.rewave.com/evaluationform.pdf. The contact person is Marlon K. Stone ReWave Data Recovery, LLC 704-262-7779, Toll-free: 866-739-2835 Jorden Posted On: 07 Jan 2009 02:44 PM ________________________________________ It will be shipped by tomorrow. Do we have to include anything with shipment? Invoice has been sent. Regards, Jorden Zenex 5ive sloslovenc Posted On: 07 Jan 2009 02:37 PM ________________________________________ Yes, please send the invoice. Also, when can it be shipped? I need it there asap. Jorden Posted On: 07 Jan 2009 02:32 PM ________________________________________ Hi, It will cost $35 to ship the drive. You will also need to pay $199 for the drive. This payment will be refunded once we get back the drive. If the drive is damaged by recovery company you will be responsible for the replacement. If you are happy with this payment, let us know. We can forward the invoice. Regards, Jorden Zenex 5ive sloslovenc Posted On: 05 Jan 2009 02:13 AM ________________________________________ Hello, If possible, please ship the hard disk to the following address: Our shipping address is: ReWave Hard Drive Recovery Attn: Data Recovery Lab 555 Pitts School Road NW, Suite B Pitts School Business Park Concord, NC 28027 I tried my best to locate one closest to chicago and this company actually lists that they have offices in chicago but their recovery center is in NC. Jorden Posted On: 02 Jan 2009 06:25 PM ________________________________________ Ticket has been moved to sales department. Update us when you want the drive shipped. Regards, Jorden Zenex 5ive sloslovenc Posted On: 02 Jan 2009 06:20 PM ________________________________________ I have contacted rewave.com and are waiting for a reply. Jorden Posted On: 02 Jan 2009 06:07 PM ________________________________________ Hello, Sorry but we cannot help you with this issue. If someone has deleted the files, you will need to pay a 3rd party data recovery company to recover the files. Please keep in mind there is no guarantee and they will charge you $1000+. You can use Google to find a data recovery company based in Chicago, US and let us. We can ship the hard drive to them. You will need to pay for the shipment and the hard drive. Regards, Jorden Zenex 5ive sloslovenc Posted On: 02 Jan 2009 06:03 PM ________________________________________ OK, thank you for your reply. Once the senior manager replies or is available; what reply should I expect? I don't have physical access to the server so I am unable to run these tools myself. Someone needs to do it for me. I am willing to pay just need the assistance. Tech Posted On: 02 Jan 2009 05:55 PM ________________________________________ Hello, We can understand your feelings. The situation is like the data has been removed from the server and we need to recover it using a third party commercial data recovery softwares. We have contacted senior manager regarding this issue, but unfortunately we don't have a provision to support such data recovery tools. Handling with such softwares is out of the scope of our technical experience. Thanks and Regards, Deepu Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 05:31 PM ________________________________________ The server is with you so I need for you to assist me here, as I said please provide me with a cost estimate to have this work done. I really need this done asap. sloslovenc Posted On: 02 Jan 2009 05:23 PM ________________________________________ Please attempt to use any of these tools and give me a cost estimate for the work that will need to be performed. This is very important to us at this point in time. Tech Posted On: 02 Jan 2009 05:18 PM ________________________________________ Hello, There are some third party applications which support deleted data recovery for linux. But these applications are beyond the scope of our resolution and we can not assure the integrity of such applications. We request you to get the assistance of a third party vendor who support such data recovery options as per your requirements. Thanks and Regards, Deepu Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 05:03 PM ________________________________________ I contacted hypervm and according to them the VM's are all destroyed. Do you have any hard disk recovery options were data can be recovered that was deleted from disk? Tech Posted On: 02 Jan 2009 04:28 PM ________________________________________ Hello, Unfortunately could not found a way to retrieve the destroyed VPS. If there were backups of the data we should have try for a migration. You will need to contact hypervm support for this. Thanks and Regards, Deepu Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 04:15 PM ________________________________________ I was able to login at 2-3pm EST time yesterday to all of the sites - mainly hostidea.net. I tried to login again last night and was unable to do so which is why I submitted the other reboot request. I was able to login to hypervm but the vm list was empty so I rebooted from hypervm. I then logged in via ssh to see if the /vz had any files but before last night I didnt login to the server physically since 12/27. I don't typically login to the machine. I just cannot understand what would cause something like this, this is worst that file system corruption. Tech Posted On: 02 Jan 2009 03:47 PM ________________________________________ Hello, Let me check the server in detail for any possibilities and I will get back to you in a while. Thanks, Deepu Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 03:28 PM ________________________________________ Are there any other recovery options available? Our backups were hosted on DISK and that folder is empty as well now. What would cause something like this to happen? Tech Posted On: 02 Jan 2009 01:52 AM ________________________________________ Hello, Please note that all the ve's are in the destroyed state in the server. ================ cd /etc/vz/conf/ [root@fast conf]# ls 0.conf 170.conf.destroyed 250.conf.destroyed 330.conf.destroyed 410.conf.destroyed 490.conf.destroyed 570.conf.destroyed 101.conf 180.conf.destroyed 260.conf.destroyed 340.conf.destroyed 420.conf.destroyed 500.conf.destroyed 580.conf.destroyed 110.conf.destroyed ================ Also please note that most of the files are missing ================ [root@fast private]# ls tmp.110-1 tmp.110-2 tmp.110-3 tmp.230-1 [root@fast private]# cd /vz/root/ [root@fast root]# ls 450 [root@fast root]# ================ Seems that data is destroyed. If you have any backup we can migrate or please contact hypervm support regarding this Thank you Regards, Hari Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 01:33 AM ________________________________________ Is there any update? This server had over 20+ VPS'es. I can still see the PIDs in this folder /usr/local/hypervm/ Tech Posted On: 02 Jan 2009 12:50 AM ________________________________________ Hello, We will check this and will update you soon. Thank you Regards, Hari Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 12:31 AM ________________________________________ Thank you for your reply. The custom SSH port is 1311. I am not sure what happened as all of the VPS'es and sites were up 5hrs ago. Tech Posted On: 02 Jan 2009 12:18 AM ________________________________________ Hello, Please get back to us with the custom ssh port you are using We cant login to the server Awaiting your reply. Thank you Regards, Hari Zenex 5ive | Support https://support.zenex5ive.com sloslovenc Posted On: 02 Jan 2009 12:13 AM ________________________________________ Hello, I run hypervm on server and now my main vps is down ( vps which I use for my website ... ) ID of this VPS is 110, I don't know what to do ... can't restore it or anything please help asap) I understand that you dont support VPS and there was a 30.00 fee for resolving it last time via this ticket: https://billing.zenex5ive.com/user.php?op=menu&tile=mysupport&_m=tickets&_a=viewticket&ticketid=62095. The last time there was a quota problem. Please assist me as this is affecting a large amount of our customers. Here are the details: XXXXXXXXXXXXXXXXXXXXXX
Posted by zenex5ive, 01-08-2009, 02:03 PM
Why don't you provide all the details? Server is not managed by us. Previous owner never paid the invoice and blamed us for taking the server down. When contacted via MSN he told us server was sold and it has nothing to do with him. Now when we tried to help you kept ignoring our message to confirm new quote? We are glad you will be leaving our company.
Posted by htbsales, 01-08-2009, 02:14 PM
I hope that you can have the courage to be completely transparent with your information. There was an issue with the invoice which we covered in the absence of the previous owner without any problems on the 15th of last year and this has nothing to do with the issue at hand. As for the data recovery claim, If you provided a new request for a quote then please post it here to confirm you claim because we have never seen it and it is not in the thread that I posted either. As an officer of the company I am not only glad that we will be leaving your company but that we do colocation and manage our own servers so that we don't have to deal with the frustrations of dealing with resellers such as your company. It is good to see the effort when we post on WHT! Thanks for your time. Why don't you provide all the details? Server is not managed by us. Previous owner never paid the invoice and blamed us for taking the server down. When contacted via MSN he told us server was sold and it has nothing to do with him. Now when we tried to help you kept ignoring our message to confirm new quote? We are glad you will be leaving our company.
Posted by ayksolutions, 01-08-2009, 02:22 PM
Didn't Enotch approve everything and pay the invoice as well as provide the address of where to send the hard drive? I must say that was the most confusing conversation there. From the looks of it though, Zenex kept giving Enotch the run around. Please correct me if I am wrong. Also check out these guys for data recovery as they have offices in both NYC and Chicago: http://www.werecoverdata.com/service%2Dlocations/
Posted by zenex5ive, 01-08-2009, 02:23 PM
Here are the ticket logs which you decided to remove when you posted here. Drive shipment has nothing to with this thread. A simple confirmation regarding the overnight shipment price would have solved the misunderstanding but you decided to insult us. Good luck with your business. Siva Posted on: 07 Jan 2009 11:41 PM -------------------------------------------------------------------------------- If you provided all the details at the start we don't have to go through this. Now you said overnight shipment. Keep in mind we are not here to provide shipment for you. When we process our own shipment, yours will be included too unless you want to pay one of our staff to do your work, you will need to wait until tomorrow. The price we gave you is for standard ground shipment. Now you need to decide what you want to do and let us know. Then tomorrow drive will be shipped according to your requirement. Regards, Siva Zenex 5ive sloslovenc Posted on: 08 Jan 2009 09:28 AM -------------------------------------------------------------------------------- Quote me the price for the overnight shipping and letÃ¢ÂÂs get this over with already. Who in their right mind would ship a drive with data missing with standard shipping to a data recovery company? This doesn't even make sense and for an IT person such as yourself to write that, you should really be embarrassed. The entire idea of shipping the disk was your company idea (a great idea) but you failed on execution. Please quote me the price so that I can get the data that I need restored and then I can be done with your business. Siva Posted on: 08 Jan 2009 11:17 AM -------------------------------------------------------------------------------- We have already provided the quote. Overnight shipment will cost around $50-70. Accurate price will be given when we process the shipment. Regards, Siva Zenex 5ive sloslovenc Posted on: 08 Jan 2009 02:46 PM -------------------------------------------------------------------------------- Thanks for your reply. Do you have any idea on the timeline? I need to provide the data recovery company and my clients with an update. Siva Posted on: 08 Jan 2009 02:50 PM -------------------------------------------------------------------------------- You still haven't told us whether to ship the drive. Why don't you read my message properly and get back to me. Regards, Siva Zenex 5ive
Posted by zenex5ive, 01-08-2009, 02:26 PM
Didn't Enotch approve everything and pay the invoice as well as provide the address of where to send the hard drive? I must say that was the most confusing conversation there. From the looks of it though, Zenex kept giving Enotch the run around. Please correct me if I am wrong. Also check out these guys for data recovery as they have offices in both NYC and Chicago: http://www.werecoverdata.com/service%2Dlocations/ Enotch didn't post everything here. We gave him quote and he paid the invoice. When we were processing shipment, he told us that it needs to be overnight shipment. So this changed the quote we provided him earlier. So we gave him new quote and he didn't bother to confirm this even after repeated request. This is why shipment was delayed.
Posted by htbsales, 01-08-2009, 02:50 PM
I understand that it is been a long process for anyone but I would like to think that I have not gone off the deep end here. Your post references five dates in time that were removed upon posting here and I have listed them here for your reference: 02:50 PM 02:46 PM 11:17 AM 09:28 AM 11:41 PM However, after searching via (ctrl + F) based on the timestamps all of the posts that you claim were removed are present in the post linked here: http://www.webhostingtalk.com/showpost.php?p=5492187&postcount=28 What am I not understanding? I have no reason to lie about any detail of this conversation since we are in the loss at basically every turn - not to mention the 100+ frustrated clients that we have screaming for copies of their data. There is really no time to go through this with you. Also, I see that there have been no updates to our ticket after you were provided with the new payment for 270 now and the contact information for the data recovery company yet again. Why are you here posting on WHT? I am simply doing it to keep my customers informed as the situation is out of our hands at the moment. I would ask that someone from your company please provide me with an update. Here are the ticket logs which you decided to remove when you posted here. Drive shipment has nothing to with this thread. A simple confirmation regarding the overnight shipment price would have solved the misunderstanding but you decided to insult us. Good luck with your business. Siva Posted on: 07 Jan 2009 11:41 PM -------------------------------------------------------------------------------- If you provided all the details at the start we don't have to go through this. Now you said overnight shipment. Keep in mind we are not here to provide shipment for you. When we process our own shipment, yours will be included too unless you want to pay one of our staff to do your work, you will need to wait until tomorrow. The price we gave you is for standard ground shipment. Now you need to decide what you want to do and let us know. Then tomorrow drive will be shipped according to your requirement. Regards, Siva Zenex 5ive sloslovenc Posted on: 08 Jan 2009 09:28 AM -------------------------------------------------------------------------------- Quote me the price for the overnight shipping and letÃ¢ÂÂs get this over with already. Who in their right mind would ship a drive with data missing with standard shipping to a data recovery company? This doesn't even make sense and for an IT person such as yourself to write that, you should really be embarrassed. The entire idea of shipping the disk was your company idea (a great idea) but you failed on execution. Please quote me the price so that I can get the data that I need restored and then I can be done with your business. Siva Posted on: 08 Jan 2009 11:17 AM -------------------------------------------------------------------------------- We have already provided the quote. Overnight shipment will cost around $50-70. Accurate price will be given when we process the shipment. Regards, Siva Zenex 5ive sloslovenc Posted on: 08 Jan 2009 02:46 PM -------------------------------------------------------------------------------- Thanks for your reply. Do you have any idea on the timeline? I need to provide the data recovery company and my clients with an update. Siva Posted on: 08 Jan 2009 02:50 PM -------------------------------------------------------------------------------- You still haven't told us whether to ship the drive. Why don't you read my message properly and get back to me. Regards, Siva Zenex 5ive
Posted by zenex5ive, 01-08-2009, 02:58 PM
As we have already told you before tracking details will be provided once the drive has been shipped. Shipment was only delayed because you refused to confirm the new quote. This will be our last reply here.
Posted by htbsales, 01-08-2009, 03:09 PM
Overnight shipping became an issue after I realized that the hard disk was not shipped. When I lost 2 business days in the process it was imperative that we had an update for my management and our customers since my mandate was to have this resolved by the end of this week which is now tomorrow. Enotch didn't post everything here. We gave him quote and he paid the invoice. When we were processing shipment, he told us that it needs to be overnight shipment. So this changed the quote we provided him earlier. So we gave him new quote and he didn't bother to confirm this even after repeated request. This is why shipment was delayed.
Posted by zenex5ive, 01-08-2009, 03:20 PM
Overnight shipping became an issue after I realized that the hard disk was not shipped. When I lost 2 business days in the process it was imperative that we had an update for my management and our customers since my mandate was to have this resolved by the end of this week which is now tomorrow. Actually it was 1 day delay since you only confirmed the previous shipment quote yesterday. We do not provide instant shipment and this was told to you couple of times. You will be updated once drive is shipped.
Posted by Sc00by22, 01-12-2009, 01:25 PM
Any updates? I only want my website backups.
Posted by htbsales, 01-13-2009, 02:36 PM
Here is an update on our progress: Last Thursday (1/8/09) after our posts here on WHT, Zenex5ive finally understood the details of our request and the hard disk was mailed out next day mail. On Friday (1/9/09), the hard disk did not arrive as expected due to a mixup during delivery where the driver stated that the offices of the recovery company were closed. We worked with the data recovery company to contact UPS to attempt redelivery either for that same day or for Saturday but was unsuccessful and as such we lost one business day (Friday) and the weekend worth of recovery efforts. The hard disk was successfully delivered yesterday (Monday 12th 2009) and the recovery company (ReWare) is working to attempt the recovery of data. As of our last update, the hard disk was imaged and they are in the process of attempting to recover the folders which we have specified. We are expecting an update in the next few hours - EST time. In the interim, we have created VPS accounts for all those who have contacted us via our sales channel. The Hostidea support system has been restored purely for the purposes of communication. If you do have any questions please reach out to us via the support center available here: http://hostidea.net/whmcs. Please note that this directive is for existing customers only. We will continue to post general updates here until a final update is obtained.
Posted by David, 01-13-2009, 06:56 PM
Curious, why are you attempting to restore the data vs. simply getting clients back online with empty shells? You could have had everyone back up a week ago.
Posted by htbsales, 01-13-2009, 07:07 PM
We have setup the clients that would be fine with a new VPS setup as it would simplify our migration tasks. However, most of the customers have requested backups from their previous VPS which is why we are attempting to restore the data. We just want to make sure that we have attempted all avenues to restore service and/or retrieve data.
Posted by sweetheater, 01-15-2009, 10:47 AM
We have setup the clients that would be fine with a new VPS setup as it would simplify our migration tasks. However, most of the customers have requested backups from their previous VPS which is why we are attempting to restore the data. We just want to make sure that we have attempted all avenues to restore service and/or retrieve data. I have 3vps with hostidea....I still didnot recieve anything from you guys...How do I contact you!!!
Posted by htbsales, 01-16-2009, 10:23 AM
To move forward and receive your interim VPS account you can use this link: http://my.enotch.com/cart.php?a=add&pid=32. If you have questions about the available packages then you can feel free to contact sales [at] enotch.com.
Posted by zytex, 01-16-2009, 09:16 PM
Some of us are waiting to see if we can get our data back, all the websites I had hosted with you are parked pages and you said you would have updates on the 13th. If we can't get our data back, then im moving on so please give us updates.
Posted by Sc00by22, 01-17-2009, 11:16 PM
Still waiting for my back ups.
Posted by htbsales, 01-18-2009, 11:19 PM
We regret to inform you that we finally received an update from the data recovery company (ReWare) that they were unable to retrieve any data from the provided hard disk. We are not yet sure if there was a communication gap in our original request to shut down the server which may have led to this problem. The gravity of the situation is that the server that hosted hostidea.net VPS and shared hosting clients was a single disk environment that did not have an active backup plan. Reware has been working on the restoration of the data on the hard disk all week and we are confident that the best possible attempt to restore data has been executed but unsuccessful. At this point we are mourning the loss of the data as it effects our business investment, our potential valued customers and their consumers. We would like to continue to work with all those affected to assist in service restoration. To continue to assist in service restoration, we are extending our original offer to previous hostidea.net customers and will support free month to 2nd month free options for all those who would wish to continue service with us here at eNotch Networks. We are honoring all package subscriptions and in some cases for example with VPS accounts; we are doubling and/or enhancing plan specifications. If you wish to claim your eNotch hosting account please contact us via sales [at] enotch.com.