Hosting Puppy [MERGED]

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Posted by LP560, 01-01-1970, 12:00 AM
Anyone know why Hosting Puppy and their servers are down?
Posted by iHubNet-Matt, 01-01-1970, 12:00 AM
Their main site is up for me. It seems there is no thread regarding this in the network outages section. Try to contact them directly. Can't you access even their main site? Have you tried to contact them via phone? How long the have been down?
Posted by GCM, 01-01-1970, 12:00 AM
I would a number on their site. 1.866.968.4666, I found it on http://www.hostingpuppy.com/help/support-center/ The site is working for me. As Matt said, try to contact them about the issue. All the best,
Posted by LP560, 01-01-1970, 12:00 AM
Its back online now, was down for 1-2 hours.
Posted by GCM, 01-01-1970, 12:00 AM
Its back online now, was down for 1-2 hours. Glad to hear your issue was resolved. TotalChoice has live support just to let you know. All the best,
Posted by LP560, 01-01-1970, 12:00 AM
Servers seem to be down again.
Posted by GCM, 01-01-1970, 12:00 AM
Servers seem to be down again. Have you tried contacting them regarding the issue? They might not know that the server is acting up. HostPuppy is a reseller of TotalChoice. Take a look at TotalChoice's status page here http://www.tchstatus.com/ All the best,
Posted by LP560, 01-01-1970, 12:00 AM
I cant contact them now as their site is down, I'm on a server called "Brutus" which I cannot find on tchstatus.com.
Posted by ignatier, 01-01-1970, 12:00 AM
Same like me..
Posted by ignatier, 01-01-1970, 12:00 AM
Not really.. I can open their site but not for my site
Posted by Fizzadar, 01-01-1970, 12:00 AM
This is the wrong forum for this type of post. As for HP, it's up for me.
Posted by JLHC, 01-01-1970, 12:00 AM
Their site is up from here as well. Since it is up now, you should contact them asap. I also advise you to get the latest backup of your site from them if possible. Btw, is your site hosted on the same server as their main site? <>
Posted by user_204207, 01-01-1970, 12:00 AM
http://www.webhostingtalk.com/showthread.php?t=723985
Posted by JLHC, 01-01-1970, 12:00 AM
http://www.webhostingtalk.com/showthread.php?t=723985 If I am not mistaken this was another issue about a month ago?
Posted by ignatier, 01-01-1970, 12:00 AM
Ugh.. My wordpress site back online but it says that my database need to be update and when i try to update it i got this message: WordPress database error: [MySQL server has gone away] Maybe i should find another host since a few days ago i have another problem with their mysql but solved when they answer my ticket after 12 hours!
Posted by tempurr, 01-01-1970, 12:00 AM
If I am not mistaken this was another issue about a month ago? Yes. And a very heated issue it was. I moved all but one of my sites during the last outage phase, and am letting the last one sit out the last two months of my term. Don't think I'll be renewing... the server I've been on, "Brutus", seems to have a mind of his own (think he's related to "HAL"!). Anyway, it's been down for at least an hour that I know of. I sent an email to support... but don't think that's going to do much good since the main site (www.hostingpuppy.com (http://www.hostingpuppy.com)) still appears to be down also. Brutus musta popped a gasket or something, poor fella.
Posted by LP560, 01-01-1970, 12:00 AM
The server has been down for a number of hours now, luckily I backed up my data yesterday. I sent an email as their support desk wasn't working, have yet to receive a response. You would have thought their main site would be hosted in a different DC, very bad business practice especially as a "host".
Posted by atashy, 01-01-1970, 12:00 AM
Anyone knows what is going on with hostingpuppy.com? They host my site and its been down since yesterday. Their site is also off line so I can't ask them directly. I've been with them for about 18 months but canÃ¢ÂÂt remember them being off line for this long.
Posted by user_204207, 01-01-1970, 12:00 AM
http://www.webhostingtalk.com/showthread.php?t=730110 http://www.webhostingtalk.com/showthread.php?t=723985
Posted by user_204207, 01-01-1970, 12:00 AM
If I am not mistaken this was another issue about a month ago? I was just adding that there seemed to have been an issue earlier this month and it seems as though they're connected; hostingpuppy going downward.
Posted by atashy, 01-01-1970, 12:00 AM
Thanks citricsquid, I did do a search but didn't find the posts. I hope my site comes back on line so I can get a backup done.
Posted by Mike475, 01-01-1970, 12:00 AM
It seems its down again, second time this weekend
Posted by fewcoin, 01-01-1970, 12:00 AM
Down for me in San Francisco. They've been going up and down for a while now. Seems it started with a Mysql error which fixed itself. Last host I was at did the same thing and went out of business. Not too optimistic about HP right now. Luckily, I managed to do a backup during the time they were up yesterday.
Posted by Flash_oS, 01-01-1970, 12:00 AM
Luckily, I managed to do a backup during the time they were up yesterday. You are lucky one. Who know better hosting than HostingPuppy with the same price?
Posted by tomaszb3, 01-01-1970, 12:00 AM
It's been completely down for the last 22+ hours.
Posted by atashy, 01-01-1970, 12:00 AM
Its back up now.
Posted by LP560, 01-01-1970, 12:00 AM
I'm trying to terminate my accounts but it says the server is full, please contact the systems manager!
Posted by tempurr, 01-01-1970, 12:00 AM
Yes, the site(s) seems to be up again. While they are up, I've submitted another support ticket figuring the one I sent while they (and I) were 'offline' may have gone into cyberspace. I also posted something in their forum, because I think that's where some folks (i.e. customers) might be trying to go to get updates as to what happened, and if it's over or not, or if there's a bigger problem. I do hope they post something in their forum updating us - even if it's only a line or two... I know speaking for myself there's not too many things that piss me off more than being ignored. Gets me all mad and stuff.
Posted by tempurr, 01-01-1970, 12:00 AM
I'm trying to terminate my accounts but it says the server is full, please contact the systems manager! Hi. I'm assuming something: are you a reseller on Hosting Puppy? If so, aren't your customers pretty pissed off too? Gosh, I guess I never really thought about it in these terms before, "the big picture", but aren't your customers clamoring to find out why their sites are down? I feel for you and all the others that have peeps they have to answer to. I'm lucky that the site I have left there is my own personal site. I know it's probably not much of a consolation, but you have my sympathies. As I mentioned in another post here, people are human and can't help but want to have situations explained; even if it's something like, "We're sorry, our main server is experiencing some technical difficulties, but we hope to have it resolved soon. We will keep you posted." in a general email to everyone, in a forum (if your hosting site is still online, and/or in a forum like this if it's not), or *some* sort of attempt at showing your customers you are doing your best goes a long way and really means a lot. Because I know only too well what it's like to be kept in the dark, stewing and grumbling all the while, if I were a host the first thing I'd do when my server(s) came back up after downtime like this is update everyone. It's not only good common sense, but great Public Relations too - keeps yer peeps! Good luck to you, Excel Hosting UK, and I hope you get your site and your customers sites squared away soon. I'll be rootin' for ya!
Posted by anon-e-mouse, 01-01-1970, 12:00 AM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening.
Posted by Mxhub, 01-01-1970, 12:00 AM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening. It is a roller coaster ride.. up and down every few hours.. can make one feel dizzy . -- joseph
Posted by tempurr, 01-01-1970, 12:00 AM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening. Nope, Marcus isn't "popping along" anywhere. I was willing to give them the benefit of the doubt as far as waiting until the smoke cleared to see if he'd post *something*, but alas, nothing. Nothing here, nothing on their forum, nothing via my support tickets, NOTHING. Grrrrrr. In general: So, because of this, I have to say that in my opinion, HOSTING PUPPY sucks - their service & support (ahem... cough, cough) is woefully lacking, and unprofessionally inadequate to say the least. It is quite objectionable for a host to ignore their customers like Marcus has, not only on this occaision, but on a couple others now. He's had this company just since March/April of this year, and it's not been a very pleasant experience on several levels. A couple hours of not hearing from support is understandable and naturally expected when you have down time and your host isn't getting back to you very promptly; several hours makes you wonder; 24 hours is pushing the envelope but understandable if there are some serious problems; however, two and three days without any communication or feedback IS NOT ACCEPTABLE. In a word, yes they have cheap hosting. Emphasis on CHEAP. If you don't mind frequent (prolonged) downtime, having your support tickets ignored and/or not addressed in a timely manner, not being informed of maintenance, not having your questions answered or addressed in *their* forums, and having overall crappy hosting experience and service (if "service" is what you want to call it), then go for it. Some people will say, "Well what do you expect for $12.00 a year hosting?". In my hosted account, I've done my part by not overloading the servers, kept from pestering the support people unless my site went offline for more than a couple hours (or my email stopped functioning [a frequent occurance unfortunately]), kept my bandwidth down, kept my site from being a 'server hog', and in general been a good customer. In return for keeping up my end, I EXPECT to get the service they advertised and promised! I've paid for that service - IN GOOD FAITH, UP FRONT AND IN ADVANCE - and I expect to get it! Otherwise, give me my money back if you can't (or won't) live up to your part of the bargain. THAT'S what I expect. And then you need to stop falsely promoting your "services"... otherwise, it's just lies and propaganda. So.... that's my 2 cents. Off rant... for now.
Posted by TotalChoice - Bill, 01-01-1970, 12:00 AM
Have you tried contacting them regarding the issue? They might not know that the server is acting up. HostPuppy is a reseller of TotalChoice. Take a look at TotalChoice's status page here http://www.tchstatus.com/ All the best, These outages must be Apache Outages. We only monitor ping on our non-managed dedicated server clients. Please let me know if any further issues occur via our help desk, and I can attempt to contact our client.
Posted by LISH-Josh, 01-01-1970, 12:00 AM
Bill, Just to clarify, the TCH DC was not the issue here (are you ever?!). The server mentioned in this post was out of memory. After reading this post we decided to step in and issue the reboot to try to assist HP and their customers. We have also notified HP of the situation. If it helps, this server's monitoring page can be found at http://www.siteuptime.com/prem_statistics.php?Id=6675&UserId=66328. In the meantime, for server outages or other TECHNICAL issues (emphasis on TECHNICAL) and where customers are unsuccessful in reaching HP staff, we have opened a support department temporarily. Please e-mail hpsupport@lostinspacehosting.com and we will attempt to assist where possible.
Posted by tempurr, 01-01-1970, 12:00 AM
Bill, Just to clarify, the TCH DC was not the issue here (are you ever?!). The server mentioned in this post was out of memory. After reading this post we decided to step in and issue the reboot to try to assist HP and their customers. We have also notified HP of the situation. If it helps, this server's monitoring page can be found at http://www.siteuptime.com/prem_statistics.php?Id=6675&UserId=66328. In the meantime, for server outages or other TECHNICAL issues (emphasis on TECHNICAL) and where customers are unsuccessful in reaching HP staff, we have opened a support department temporarily. Please e-mail hpsupport@lostinspacehosting.com and we will attempt to assist where possible. Thank you for the informative links - it is appreciated.
Posted by GCM, 01-01-1970, 12:00 AM
Their site just came back online and so did yours. I personally don't have any idea what is going on with their server. Just contact them ASAP. All the best,
Posted by GCM, 01-01-1970, 12:00 AM
Not really.. I can open their site but not for my site I can open up your site here in Michigan. The servers are based in Michigan to let you know. Have you done a DNS Flush? That could help maybe. All the best,
Posted by tempurr, 01-01-1970, 12:00 AM
Just an FYI to anyone who cares to know: Of the several support tickets I submitted, not a one has been answered by Hosting Puppy. I and others have also posted in the forum with no reponse either. I think Bots are running the joint, and the Bots have bugged out. I don't think there's anybody at the helm there anymore. Oh well, I'm outtie.
Posted by LP560, 01-01-1970, 12:00 AM
Well its strange, I canceled my account and asked for a refund. Several days later I received this: Hi, We have refunded your payment and have canceled your account. We regret that we were not able meet your your expectations and the policies we set forth in regards to your account with us. ---- -= Hosting Puppy Support =-
Posted by tempurr, 01-01-1970, 12:00 AM
Excel Hosting UK, Good that you got your money back (I will give them credit for that at least). And nice that you got a reply on top of it (bonus!!). But it looks like they can't figure out why they "were not able meet your your expectations". ??? I would think they'd figure out WHY easily enough *only if* they were really wanting to know. [Was that a cut & paste? I wondered about the double "your" (probably from outsourced support maybe? Or those pesky "Bots"... dem guyz dunno how 2 spel u no!)] Hopefully you were able to find another, better, host. Good luck to you in your future endeavors!
Posted by Mike475, 01-01-1970, 12:00 AM
Just this second gone down, went to see my cPanel, blank page, went to 2 of my sites fine, then all of a sudden no response. Wonder why this time.. And how long..
Posted by tempurr, 01-01-1970, 12:00 AM
Looks like the little dogs are down... AGAIN. Wonder for how long this time? Not only my sites, but the main site (hostingpuppy.com) as well. Looks to be the same thing happening over and over again. Good grief.
Posted by anon-e-mouse, 01-01-1970, 12:00 AM
Looks like the little dogs are down... AGAIN. Wonder for how long this time? Not only my sites, but the main site (hostingpuppy.com) as well. Looks to be the same thing happening over and over again. Good grief. Working fine here
Posted by tempurr, 01-01-1970, 12:00 AM
This is too weird. Up, down, and now back up again. I'm pretty sure it's not just me, because I've got access to a few different computers on different DSL's (one is on dialup [yeuck!]). Musta been just another small 'hit'. Good that it's back up again, and yes, the main site seems to be back up also.
Posted by JLHC, 01-01-1970, 12:00 AM
This is too weird. Up, down, and now back up again. I'm pretty sure it's not just me, because I've got access to a few different computers on different DSL's (one is on dialup [yeuck!]). Musta been just another small 'hit'. Good that it's back up again, and yes, the main site seems to be back up also. Try monitoring this using uptime tools like Hyperspin or Siteuptime. Great for detecting downtimes.
Posted by tempurr, 01-01-1970, 12:00 AM
Thank you very much for the links... I will certainly use them. However, even though we determine that it is, in fact, down... what can we do about it if the host will not communicate? That is the real problem. *heavy sigh* IMO, hosts (or any other business operators for that matter) that blow off their customers should not continue to take people's money if they can't or won't take care of their customers as they promise to do. I think there's a word for that (actually a couple spring to mind: fraud, theft), and they can get in a lot of hot water for it. Bottom line would be to just not use Hosting Puppy (or the like) as a host. If enough peeps stand up for themselves and not allow someone like this to take advantage of them by not using their services, then they will eventually go out of business.
Posted by LP560, 10-18-2008, 08:49 AM
Anyone know why Hosting Puppy and their servers are down?
Posted by iHubNet-Matt, 10-18-2008, 09:39 AM
Their main site is up for me. It seems there is no thread regarding this in the network outages section. Try to contact them directly. Can't you access even their main site? Have you tried to contact them via phone? How long the have been down?
Posted by GCM, 10-18-2008, 09:42 AM
I would a number on their site. 1.866.968.4666, I found it on http://www.hostingpuppy.com/help/support-center/ The site is working for me. As Matt said, try to contact them about the issue. All the best,
Posted by LP560, 10-18-2008, 09:43 AM
Its back online now, was down for 1-2 hours.
Posted by GCM, 10-18-2008, 09:51 AM
Its back online now, was down for 1-2 hours. Glad to hear your issue was resolved. TotalChoice has live support just to let you know. All the best,
Posted by LP560, 10-18-2008, 10:10 AM
Servers seem to be down again.
Posted by GCM, 10-18-2008, 10:24 AM
Servers seem to be down again. Have you tried contacting them regarding the issue? They might not know that the server is acting up. HostPuppy is a reseller of TotalChoice. Take a look at TotalChoice's status page here http://www.tchstatus.com/ All the best,
Posted by LP560, 10-18-2008, 10:33 AM
I cant contact them now as their site is down, I'm on a server called "Brutus" which I cannot find on tchstatus.com.
Posted by ignatier, 10-18-2008, 10:37 AM
Same like me..
Posted by GCM, 10-18-2008, 10:37 AM
Their site just came back online and so did yours. I personally don't have any idea what is going on with their server. Just contact them ASAP. All the best,
Posted by ignatier, 10-18-2008, 10:41 AM
Not really.. I can open their site but not for my site
Posted by GCM, 10-18-2008, 10:42 AM
Not really.. I can open their site but not for my site I can open up your site here in Michigan. The servers are based in Michigan to let you know. Have you done a DNS Flush? That could help maybe. All the best,
Posted by Fizzadar, 10-18-2008, 10:53 AM
This is the wrong forum for this type of post. As for HP, it's up for me.
Posted by JLHC, 10-18-2008, 11:17 AM
Their site is up from here as well. Since it is up now, you should contact them asap. I also advise you to get the latest backup of your site from them if possible. Btw, is your site hosted on the same server as their main site? <>
Posted by user_204207, 10-18-2008, 11:28 AM
http://www.webhostingtalk.com/showthread.php?t=723985
Posted by JLHC, 10-18-2008, 11:36 AM
http://www.webhostingtalk.com/showthread.php?t=723985 If I am not mistaken this was another issue about a month ago?
Posted by ignatier, 10-18-2008, 11:52 AM
Ugh.. My wordpress site back online but it says that my database need to be update and when i try to update it i got this message: WordPress database error: [MySQL server has gone away] Maybe i should find another host since a few days ago i have another problem with their mysql but solved when they answer my ticket after 12 hours!
Posted by tempurr, 10-19-2008, 03:53 AM
If I am not mistaken this was another issue about a month ago? Yes. And a very heated issue it was. I moved all but one of my sites during the last outage phase, and am letting the last one sit out the last two months of my term. Don't think I'll be renewing... the server I've been on, "Brutus", seems to have a mind of his own (think he's related to "HAL"!). Anyway, it's been down for at least an hour that I know of. I sent an email to support... but don't think that's going to do much good since the main site (www.hostingpuppy.com (http://www.hostingpuppy.com)) still appears to be down also. Brutus musta popped a gasket or something, poor fella.
Posted by LP560, 10-19-2008, 07:04 AM
The server has been down for a number of hours now, luckily I backed up my data yesterday. I sent an email as their support desk wasn't working, have yet to receive a response. You would have thought their main site would be hosted in a different DC, very bad business practice especially as a "host".
Posted by atashy, 10-19-2008, 09:26 AM
Anyone knows what is going on with hostingpuppy.com? They host my site and its been down since yesterday. Their site is also off line so I can't ask them directly. I've been with them for about 18 months but canÃ¢ÂÂt remember them being off line for this long.
Posted by user_204207, 10-19-2008, 09:29 AM
http://www.webhostingtalk.com/showthread.php?t=730110 http://www.webhostingtalk.com/showthread.php?t=723985
Posted by user_204207, 10-19-2008, 09:31 AM
If I am not mistaken this was another issue about a month ago? I was just adding that there seemed to have been an issue earlier this month and it seems as though they're connected; hostingpuppy going downward.
Posted by atashy, 10-19-2008, 09:38 AM
Thanks citricsquid, I did do a search but didn't find the posts. I hope my site comes back on line so I can get a backup done.
Posted by Mike475, 10-19-2008, 10:15 AM
It seems its down again, second time this weekend
Posted by fewcoin, 10-19-2008, 12:54 PM
Down for me in San Francisco. They've been going up and down for a while now. Seems it started with a Mysql error which fixed itself. Last host I was at did the same thing and went out of business. Not too optimistic about HP right now. Luckily, I managed to do a backup during the time they were up yesterday.
Posted by Flash_oS, 10-19-2008, 01:04 PM
Luckily, I managed to do a backup during the time they were up yesterday. You are lucky one. Who know better hosting than HostingPuppy with the same price?
Posted by tomaszb3, 10-19-2008, 02:11 PM
It's been completely down for the last 22+ hours.
Posted by atashy, 10-19-2008, 03:27 PM
Its back up now.
Posted by LP560, 10-19-2008, 03:34 PM
I'm trying to terminate my accounts but it says the server is full, please contact the systems manager!
Posted by tempurr, 10-19-2008, 05:39 PM
Yes, the site(s) seems to be up again. While they are up, I've submitted another support ticket figuring the one I sent while they (and I) were 'offline' may have gone into cyberspace. I also posted something in their forum, because I think that's where some folks (i.e. customers) might be trying to go to get updates as to what happened, and if it's over or not, or if there's a bigger problem. I do hope they post something in their forum updating us - even if it's only a line or two... I know speaking for myself there's not too many things that piss me off more than being ignored. Gets me all mad and stuff.
Posted by tempurr, 10-19-2008, 06:00 PM
I'm trying to terminate my accounts but it says the server is full, please contact the systems manager! Hi. I'm assuming something: are you a reseller on Hosting Puppy? If so, aren't your customers pretty pissed off too? Gosh, I guess I never really thought about it in these terms before, "the big picture", but aren't your customers clamoring to find out why their sites are down? I feel for you and all the others that have peeps they have to answer to. I'm lucky that the site I have left there is my own personal site. I know it's probably not much of a consolation, but you have my sympathies. As I mentioned in another post here, people are human and can't help but want to have situations explained; even if it's something like, "We're sorry, our main server is experiencing some technical difficulties, but we hope to have it resolved soon. We will keep you posted." in a general email to everyone, in a forum (if your hosting site is still online, and/or in a forum like this if it's not), or *some* sort of attempt at showing your customers you are doing your best goes a long way and really means a lot. Because I know only too well what it's like to be kept in the dark, stewing and grumbling all the while, if I were a host the first thing I'd do when my server(s) came back up after downtime like this is update everyone. It's not only good common sense, but great Public Relations too - keeps yer peeps! Good luck to you, Excel Hosting UK, and I hope you get your site and your customers sites squared away soon. I'll be rootin' for ya!
Posted by anon-e-mouse, 10-19-2008, 07:01 PM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening.
Posted by Mxhub, 10-20-2008, 03:41 AM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening. It is a roller coaster ride.. up and down every few hours.. can make one feel dizzy . -- joseph
Posted by tempurr, 10-20-2008, 10:34 PM
I contacted them last night (Aus time) and received an automated response at 4am. In my email I sent a link to this thread, so hopefully Marcus will pop along to let us know what is happening. Nope, Marcus isn't "popping along" anywhere. I was willing to give them the benefit of the doubt as far as waiting until the smoke cleared to see if he'd post *something*, but alas, nothing. Nothing here, nothing on their forum, nothing via my support tickets, NOTHING. Grrrrrr. In general: So, because of this, I have to say that in my opinion, HOSTING PUPPY sucks - their service & support (ahem... cough, cough) is woefully lacking, and unprofessionally inadequate to say the least. It is quite objectionable for a host to ignore their customers like Marcus has, not only on this occaision, but on a couple others now. He's had this company just since March/April of this year, and it's not been a very pleasant experience on several levels. A couple hours of not hearing from support is understandable and naturally expected when you have down time and your host isn't getting back to you very promptly; several hours makes you wonder; 24 hours is pushing the envelope but understandable if there are some serious problems; however, two and three days without any communication or feedback IS NOT ACCEPTABLE. In a word, yes they have cheap hosting. Emphasis on CHEAP. If you don't mind frequent (prolonged) downtime, having your support tickets ignored and/or not addressed in a timely manner, not being informed of maintenance, not having your questions answered or addressed in *their* forums, and having overall crappy hosting experience and service (if "service" is what you want to call it), then go for it. Some people will say, "Well what do you expect for $12.00 a year hosting?". In my hosted account, I've done my part by not overloading the servers, kept from pestering the support people unless my site went offline for more than a couple hours (or my email stopped functioning [a frequent occurance unfortunately]), kept my bandwidth down, kept my site from being a 'server hog', and in general been a good customer. In return for keeping up my end, I EXPECT to get the service they advertised and promised! I've paid for that service - IN GOOD FAITH, UP FRONT AND IN ADVANCE - and I expect to get it! Otherwise, give me my money back if you can't (or won't) live up to your part of the bargain. THAT'S what I expect. And then you need to stop falsely promoting your "services"... otherwise, it's just lies and propaganda. So.... that's my 2 cents. Off rant... for now.
Posted by TotalChoice - Bill, 10-21-2008, 01:06 AM
Have you tried contacting them regarding the issue? They might not know that the server is acting up. HostPuppy is a reseller of TotalChoice. Take a look at TotalChoice's status page here http://www.tchstatus.com/ All the best, These outages must be Apache Outages. We only monitor ping on our non-managed dedicated server clients. Please let me know if any further issues occur via our help desk, and I can attempt to contact our client.
Posted by LISH-Josh, 10-21-2008, 11:16 PM
Bill, Just to clarify, the TCH DC was not the issue here (are you ever?!). The server mentioned in this post was out of memory. After reading this post we decided to step in and issue the reboot to try to assist HP and their customers. We have also notified HP of the situation. If it helps, this server's monitoring page can be found at http://www.siteuptime.com/prem_statistics.php?Id=6675&UserId=66328. In the meantime, for server outages or other TECHNICAL issues (emphasis on TECHNICAL) and where customers are unsuccessful in reaching HP staff, we have opened a support department temporarily. Please e-mail hpsupport@lostinspacehosting.com and we will attempt to assist where possible.
Posted by tempurr, 10-22-2008, 01:10 AM
Bill, Just to clarify, the TCH DC was not the issue here (are you ever?!). The server mentioned in this post was out of memory. After reading this post we decided to step in and issue the reboot to try to assist HP and their customers. We have also notified HP of the situation. If it helps, this server's monitoring page can be found at http://www.siteuptime.com/prem_statistics.php?Id=6675&UserId=66328. In the meantime, for server outages or other TECHNICAL issues (emphasis on TECHNICAL) and where customers are unsuccessful in reaching HP staff, we have opened a support department temporarily. Please e-mail hpsupport@lostinspacehosting.com and we will attempt to assist where possible. Thank you for the informative links - it is appreciated.
Posted by tempurr, 11-01-2008, 12:11 AM
Just an FYI to anyone who cares to know: Of the several support tickets I submitted, not a one has been answered by Hosting Puppy. I and others have also posted in the forum with no reponse either. I think Bots are running the joint, and the Bots have bugged out. I don't think there's anybody at the helm there anymore. Oh well, I'm outtie.
Posted by LP560, 11-01-2008, 06:08 AM
Well its strange, I canceled my account and asked for a refund. Several days later I received this: Hi, We have refunded your payment and have canceled your account. We regret that we were not able meet your your expectations and the policies we set forth in regards to your account with us. ---- -= Hosting Puppy Support =-
Posted by tempurr, 11-01-2008, 01:31 PM
Excel Hosting UK, Good that you got your money back (I will give them credit for that at least). And nice that you got a reply on top of it (bonus!!). But it looks like they can't figure out why they "were not able meet your your expectations". ??? I would think they'd figure out WHY easily enough *only if* they were really wanting to know. [Was that a cut & paste? I wondered about the double "your" (probably from outsourced support maybe? Or those pesky "Bots"... dem guyz dunno how 2 spel u no!)] Hopefully you were able to find another, better, host. Good luck to you in your future endeavors!
Posted by Mike475, 11-02-2008, 10:12 PM
Just this second gone down, went to see my cPanel, blank page, went to 2 of my sites fine, then all of a sudden no response. Wonder why this time.. And how long..
Posted by tempurr, 11-02-2008, 10:35 PM
Looks like the little dogs are down... AGAIN. Wonder for how long this time? Not only my sites, but the main site (hostingpuppy.com) as well. Looks to be the same thing happening over and over again. Good grief.
Posted by anon-e-mouse, 11-02-2008, 11:35 PM
Looks like the little dogs are down... AGAIN. Wonder for how long this time? Not only my sites, but the main site (hostingpuppy.com) as well. Looks to be the same thing happening over and over again. Good grief. Working fine here
Posted by tempurr, 11-03-2008, 12:41 AM
This is too weird. Up, down, and now back up again. I'm pretty sure it's not just me, because I've got access to a few different computers on different DSL's (one is on dialup [yeuck!]). Musta been just another small 'hit'. Good that it's back up again, and yes, the main site seems to be back up also.
Posted by JLHC, 11-03-2008, 05:26 AM
This is too weird. Up, down, and now back up again. I'm pretty sure it's not just me, because I've got access to a few different computers on different DSL's (one is on dialup [yeuck!]). Musta been just another small 'hit'. Good that it's back up again, and yes, the main site seems to be back up also. Try monitoring this using uptime tools like Hyperspin or Siteuptime. Great for detecting downtimes.
Posted by tempurr, 11-03-2008, 12:10 PM
Thank you very much for the links... I will certainly use them. However, even though we determine that it is, in fact, down... what can we do about it if the host will not communicate? That is the real problem. *heavy sigh* IMO, hosts (or any other business operators for that matter) that blow off their customers should not continue to take people's money if they can't or won't take care of their customers as they promise to do. I think there's a word for that (actually a couple spring to mind: fraud, theft), and they can get in a lot of hot water for it. Bottom line would be to just not use Hosting Puppy (or the like) as a host. If enough peeps stand up for themselves and not allow someone like this to take advantage of them by not using their services, then they will eventually go out of business.
Posted by Flash_oS, 04-17-2009, 07:34 AM
Dead again. Moribund?
Posted by LISH-Josh, 04-17-2009, 09:15 AM
Back up. Also did some minor maintenance on the box which seems to have been neglected. Can anyone confirm whether HP is answering their support?
Posted by LISH-Josh, 04-17-2009, 09:17 AM
Box is receiving quick reboot. Should be back ~5 minutes.
Posted by tempurr, 04-28-2009, 09:16 PM
Hi, Are you the new owner (manager, or tech) of Hosting Puppy? Last time I posted about this (Nov '08) they had been under a different owner. I thought you might have been the DC (reseller for HP), but you seem to have to take over for them because they (HP) aren't taking care of it themselves. Just curious, thanks!
Posted by LISH-Josh, 04-28-2009, 11:29 PM
Neither. Correct assumption. With that, we simply don't think it would be fair to anyone in this thread if we sat back and let these issues continue when there are certain things we can do to assist.[/QUOTE] Outside of that, I encourage everyone to continue to try and contact HP for issues.
Posted by tempurr, 04-29-2009, 03:34 PM
That is really thoughtful of you, and your assistance on this is greatly appreciated I'm sure. I wish more folks in your position (datacenters) would be as considerate... would surely help out when hosts go bad and [we] customers can't get a response from the host and/or the hosts' negligence causes people to lose their data. So, from a person who has "been there" and had no support from the host: Thank you very much.
Posted by Flash_oS, 05-04-2009, 11:33 AM
What now?! hostingpuppy.com
Posted by LISH-Josh, 05-04-2009, 12:19 PM
Loads of 230+, nice. Should be responding again...
Posted by Flash_oS, 05-04-2009, 12:53 PM
Check again.
Posted by LISH-Josh, 05-04-2009, 01:07 PM
We had to drop HTTP. Standby...
Posted by LISH-Josh, 05-04-2009, 01:22 PM
She looks stable again.
Posted by Flash_oS, 05-06-2009, 04:42 PM
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@hostingpuppy.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/1.3.41 Server at www.hostingpuppy.com Port 80
Posted by atashy, 05-07-2009, 03:57 AM
Still the same, Does anyone know how long it be before they sort it out?
Posted by fewcoin, 05-07-2009, 11:42 AM
I've put a uptime service on Hostingpuppy and seems they are down more than up about everyday so far.
Posted by LISH-Josh, 05-07-2009, 11:52 AM
Folks, This is one of those things that we simply can't assist much with since it's more of a configuration issue. Previously, we've only assisted in trying to keep services running (HTTP, MySQL, etc.) Since this issue is one that appears HP did on purpose (the only way to implement it is with an Apache recompile), we can't interfere without HP's permission. With that though, it appears HP loaded suPHP on their server. Customers running any PHP applications receiving that error should try the steps highlighted in this article: http://secure.lostinspacehosting.com...ess_files.html
Posted by LISH-Josh, 05-07-2009, 11:54 AM
http://www.siteuptime.com/prem_stati...5&UserId=66328 (Monitors HTTP). However, since HTTP is responding, this error won't report.
Posted by nutznboltz2003, 05-07-2009, 02:06 PM
That makes sense, as it's only my php hosted sites that are down, while the static html sites are still running fine. I'll give the link you posted a try and see what happens. --adam
Posted by nutznboltz2003, 05-07-2009, 02:19 PM
Well, there was nothing in the .htaccess list aside from: As I had now php values in my .htaccess file, I did not create a php.ini file. Still no luck. I need one of the sites up and running by tomorrow, so I might just break down and move it to static html for now. Time to look for a new host I guess.
Posted by atashy, 05-07-2009, 05:05 PM
Thanks for the advice Josh. I am running Joomla, I had a look at the .htaccess but didn't see any mention of "php_value" and "php_flag". Any other thoughts?
Posted by LISH-Josh, 05-07-2009, 07:33 PM
Folks, Check out the error_log in the root of you www's. Ensure the the scripts are updated as well. Outside of those basics, there's not much more I can offer since you fall under HP's support and not ours . Last edited by LISH-Josh; 05-07-2009 at 07:38 PM.
Posted by Flash_oS, 05-08-2009, 01:38 AM
It's up again!
Posted by iWF-Jacob, 05-08-2009, 01:40 AM
Make sure to get a backup!
Posted by Flash_oS, 05-15-2009, 03:59 PM
It's down again.
Posted by atashy, 05-15-2009, 05:24 PM
iWF-Jacob you seem to be in the know. Any idea whay Hostingpuppy is down?
Posted by iWF-Jacob, 05-15-2009, 05:27 PM
Atashy, It actually seems to be up for me, it just has a blank page. See below.
Posted by atashy, 05-15-2009, 05:47 PM
It might ping Ok but their website is off line just like mine. Earlier I tried to get to my cpanel and I got an error message (something about a error in line 9), but now Cpanel is back up which is good news I guess.
Posted by fewcoin, 05-15-2009, 08:21 PM
Wouldn't surprise me at all if one day, HP disappears, gone.
Posted by Flash_oS, 05-26-2009, 02:30 PM
Aaaa... It's down again!
Posted by LP560, 05-26-2009, 02:38 PM
Am I missing something.......why dont you move? I transferred my accounts when they were taken over and haven't looked back. Seems a waste of time paying HP for a service your not receiving.
Posted by Flash_oS, 05-26-2009, 02:46 PM
I'm waiting for payment from Adsense. Cause I have no money.
Posted by Flash_oS, 05-30-2009, 08:57 PM
Hurray! Finally, I moved from HostingPuppy to HawkHost.
Posted by AquariusStorage, 05-30-2009, 09:25 PM
Congratulations. Best of luck with your new provider... this thread is sooo old
Posted by tempurr, 05-30-2009, 09:37 PM
Smart move, I'm sure. Best of luck to you!